current.assignment_group.changes() servicenow

Configure the group type for assignment groups

Use the Type field to define categories of groups. Once defined,\n you can use these categories to filter assignment groups based on the group type using a\n reference qualifier.

For example, when selecting an assignment group from the Incident form,\n Type can be used to filter groups based on whether they are typically\n involved in the Incident management process. Groups such as Network or Help Desk are displayed\n as they are typically involved. Groups such as HR or New York are omitted.

The following items are provided in the base system.

• The types catalog , itil , and\n survey .
• The reference qualifier on [task.assignment_group] filters on [Type] [equals]\n [null] .
• A reference qualifier named GetGroupFilter is available to filter for\n group types using Create a dynamic filter option .

Add a new group type

You can add additional group types to filter assignment groups for tasks.

You may need to configure the form to display the Type \n field.

• \n Navigate to All > User Administration > Groups . \n
• \n Select a group record. \n
• \n Click the lock icon beside Type . \n
• \n Click the lookup icon beside the selection field. \n The Group Types dialog opens. \n
• \n Click New . \n
• \n Enter the group type name and description. \n For example, to define a type for a group as\n incident and problem ,\n enter: incident,problem . \n Click Submit . \n
• Optional: \n Add additional group types if needed. \n
• \n Click Update . \n

Assign a group type

You can assign group types to filter assignment groups for tasks.

• \n Navigate to All > User Administration > Groups and select the desired group. \n
• \n Click the lookup icon beside the selection field and select one or more group\n types. \n \n Note: Because the default behavior of\n task.assignment_group is to filter out groups with\n group types defined, adding a type to a group filters it out of the\n Assignment Group field on tasks. To change the\n behavior, set up the reference qualifier. \n\n \n

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Assigning the fulfillment group based on user's location using assignment lookup rules in catalog task advance script

I created a script in catalog task in workflow to find the location of the current user and find which assignment lookup rule should be use base on the location. But it's not working.

Appreciate all the help. Thank you.

2 Answers 2

Judging by the table name that looks like a data lookup table. Is there any reason why you are not trying to implement this requirement using the Data Lookup Definitions rather than Assignment Rules?

If you are insistent on taking this route, then the last line should read

as that would be a Sys ID and not the display value of the location. The script would be running on the current task record, so it's accessed using current . Also, take steps to verify that the field name is indeed task_fulfillment_group .

Adding on to the given answer, please add the following at the last line of your code, provided that task is also a GlideRecord.

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Approval Groups vs Assignment Groups

Best Practice help required here.

We have a number of tech assignment groups. Within those groups is a subset of people that can approve changes and requests.

Firstly, does anyone else have this? I'm a process owner/designer and our ServiceNow developer is saying this is a stupid way of doing things.

Secondly, does anyone have an idea of how to do this so that we can't assign incidents to the Approval group and assign Approvals to the Incident/Problem groups?

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