Go back to EA Help Homepage

  • Change or Recover Password
  • Change Email Address
  • Order Management
  • Redeem a Code
  • Account Security
  • Link or Unlink my EA Account

Choose the game you need help with

If you’re having problems downloading or updating your games, clearing your device’s cache can help.

Clearing your cache can’t fix problems like game outages or servers going down. If clearing your cache doesn’t solve your issue, try the steps at the bottom of this page .

Clearing your cache can help fix common issues like:

  • the EA app being stuck in offline mode or not updating itself
  • games not downloading
  • game downloads or updates being stuck on a certain percentage or on “Waiting for download”
  • games that seem to be “missing” from your EA app Library.

Follow these steps to clear your device’s cache.

  • Select the three dashes in the far-left corner of the EA app.
  • Scroll to Help .
  • Click App recovery .
  • Select Clear cache .

From Windows 10 and 11

If you can’t open the EA app, you can also follow these steps to clear your cache.

  • Open the Start menu.
  • Open All Apps .
  • Find the EA folder and click the downward arrow to expand.
  • Select App Recovery .
  • A confirmation window will pop up.
  • Click Clear Cache .

Origin - Mac

If you’re on a Mac, you can quickly clear your cache by using the Reset Origin tool .

  • Check the server status of your game or platform .
  • Head over to Answers HQ to look for a fix.
  • Follow @EAHelp for everything from outage info to game news.
  • Subscribe to EA Help on YouTube for video walkthroughs and guides.

Was this article helpful?

0% of 0 players found this article helpful..

AHQ Logo

  • Answer HQ English
  • Battlefield
  • Battlefield 1

Im having trouble resuming my case, and its been 10 & half hours

  • Answers HQ Community
  • AHQ Community Resources
  • Answers HQ Heroes and Champions
  • Public Information
  • Answers HQ Guardians
  • EA Services
  • EA Services – Announcements
  • EA Services – General Questions
  • Information, Guides and Announcements for the EA app
  • General Discussion
  • Technical Issues - PC
  • Technical Issues - Mac
  • Bug Reports
  • Origin Mac Client - Technical Support
  • Information and Announcements about EA Play
  • EA Play - PC
  • EA Play - Console
  • EA Community Playtesting
  • News & Announcements
  • Accessibility
  • Accessibility News & Resources
  • Technical Issues
  • Apex Legends
  • Cross-Progression
  • News & Game Updates
  • General Feedback
  • Legends Feedback
  • Weapons & Loot Feedback
  • Map Feedback
  • Battlefield V
  • Battlefield 4
  • Battlefield 3
  • Other Battlefield Games
  • Battlefield General Discussion
  • Battlefield 2042
  • Battlefield Announcements
  • Command and Conquer
  • Other Command & Conquer Games
  • C&C: Tiberium Alliances
  • Tips & Guides
  • Suggestions & Feedback
  • Technical Issues, Tools & Scripts
  • Public Test Environment
  • Dead Space Games
  • Other Dead Space Games
  • Dragon Age: Inquisition
  • Other Dragon Age Games
  • EA Originals
  • Immortals of Aveum
  • Wild Hearts
  • EA Originals Games
  • Tales of Kenzera™: ZAU
  • Technical Issues & Bug Reports
  • EA SPORTS FC™ 24
  • The Locker Room
  • Real Football
  • Career Mode
  • Career Mode - Stories
  • Clubs & Volta Football
  • Switch Feedback
  • College Football 25
  • EA SPORTS FC™ 24 Info Hub
  • Campaigns & Promotions
  • Pitch Notes
  • How to stay up to date?
  • Useful Articles
  • Ultimate Team™
  • Ultimate Team™ Content
  • Ultimate Team™ Evolutions
  • EA SPORTS FC™ MOBILE
  • Updates, News & Announcements
  • FC TACTICAL
  • EA SPORTS™ PGA Tour
  • EA SPORTS™ WRC
  • Guides & Documentation
  • Game Suggestions
  • Technical Issues - VR Beta
  • Other F1® Games
  • Other FIFA Games
  • GRID™ Games
  • Madden NFL Football
  • Madden NFL 23
  • Other Madden Games
  • Madden NFL Mobile
  • Madden NFL 25
  • Madden NFL 24
  • General Discussion, Updates, & News
  • Madden NFL Ultimate Team
  • Mass Effect
  • Mass Effect Legendary Edition
  • Other Mass Effect Games
  • NBA Live Mobile
  • Other NBA Live Games
  • NEED FOR SPEED™
  • NEED FOR SPEED™ HEAT
  • Other Need for Speed Games
  • NEED FOR SPEED™ Unbound
  • Other NHL Games
  • General Discussion & News
  • Franchise Mode
  • Hockey Ultimate Team
  • World of CHEL
  • Plants vs. Zombies
  • Plants vs. Zombies 2
  • Other Plants vs. Zombies Games
  • Plants vs. Zombies™ 3
  • News & Infos
  • General Discussion & Feedback
  • Technical Help
  • Pogo Classic
  • SimCity BuildIt
  • Other SimCity Games
  • Other Skate Games
  • STAR WARS Jedi: Survivor™️
  • STAR WARS™ Battlefront™ II
  • Other STAR WARS™ Games
  • STAR WARS™: Galaxy of Heroes
  • Game Information
  • STAR WARS™: The Old Republic™
  • General Discussion & Technical Issues
  • Super Mega Baseball
  • Super Mega Baseball 4
  • LOTR: Heroes of Middle-earth™
  • The Simpsons: Tapped Out
  • FAQs & Guides
  • Finding Friends
  • Springfield Showcase
  • Bugs & Technical Issues
  • Project Rene Community Discussion
  • The Sims FreePlay
  • Other The Sims Games
  • In-Game Help
  • Game Issues
  • Game Questions
  • The Gallery
  • Mods & Custom Content
  • Mods & CC Discussion
  • Mods & CC Issues
  • The Sims 4 Creative Corner
  • Art and Videos
  • Lots Showcase
  • Sims & Modeling Showcase
  • Challenges, Stories & Legacies
  • The Sims 4 General Discussion
  • Game Feedback & Ideas
  • General Chat
  • Pack Discussion
  • Store Issues
  • Technical Issues – PC
  • Technical Issues – Mac
  • Creative Corner
  • The Sims Mobile
  • Titanfall Games
  • Other UFC Games
  • Other EA Games
  • Real Racing 3
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Printer Friendly Page
  • « Message Listing
  • « Previous Topic
  • Next Topic »

Original Post

  • Mark as New
  • Get shareable link

5951d2271138b5af

November 2016

Re: Im having trouble resuming my case, and its been 10 & half hours

Hero

IMAGES

  1. Unable To Resume EA Help Case

    ea help resume case

  2. Entry-Level Case Manager Resume Examples for 2024

    ea help resume case

  3. Home Health Aide Resume Examples & Writing Tips (2024) · Resume.io

    ea help resume case

  4. 免费 Executive Assistant Resume

    ea help resume case

  5. Entry-Level Case Manager Resume Examples for 2024

    ea help resume case

  6. Case Aide Resume Samples

    ea help resume case

VIDEO

  1. Career Webinar

  2. Resume Tips

  3. How to get back into your EA Account

  4. Resume Tips

  5. 25 Health Care Buzzwords for Your Resume

  6. Resume Tips

COMMENTS

  1. Solved: Unable to resume support case

    Basically I am trying to contact EA support and I opened a case explaining my issue. After a few minutes I went to the "My Cases" page to make sure the case was created successfully but the following message is given: " In order to resume this case, please click "Resume Case" below. Once you resume this case you can add more content such as ...

  2. Solved: How to resume a prior case

    Hey @hyckery,. If you already have a case created, you should be able to resume it from your case history page as needed.. If support is requesting you contact them via live chat instead, you'll want to start a fresh case with the steps below.

  3. Solved: If i click resume on case

    Hi @ArcticWolf017, When you resume your case, it sends the ticket to the support team as you're ready to continue with it. The case should still display in your 'My Cases' tab as normal. If that wasn't what you were asking, please let me know and I'll do my best to clarify. - EA_Lanna.

  4. EA Help: Official Support

    Access an individual case: Join the conversation. Get help resolving your EA game issues. Read help articles, troubleshooting steps, or open a support ticket to get back in the game.

  5. Resume Case

    Hi I'm having an issue where my FC points are not delivering from my google play purchase through the companion app, and my EA Help case needs to be resumed which just brings me to start a new case, which makes me resume it again? My money was taken, and nothing was recieved, this has to be some so...

  6. Re: EA Support Email automatically closing

    If you are on mobile, switch to PC to submit the ticket or vice versa. Clear the browsers cache and cookies, fully close all browser windows and then try again. Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way) It's no harm trying a clean boot to see if you see the ...

  7. EA support cases not resuming

    Community Manager. @Apricus2 This is being looked into at the moment. If you would like you can follow the steps below that should allow you to get in touch with support. Select the EA App. Select one of the account issues like I cannot log in. You may get a pop-up that says login and get faster help.

  8. EA Player Help Services

    Join the conversation. Contact us through chat, phone or email. We are here to help and answer any questions you might have about your game, EA account, or technical issues.

  9. Contact EA

    Get help resolving your EA game issues. Read help articles, troubleshooting steps, or open a support ticket to get back in the game.

  10. EA Help "Live Chat" button just doesn't exist? : r/electronicarts

    go to this link, scroll down to the section called "If you can't access your EA Account" and click on "Get in touch with us". It'll bring you to a page with the big box at at the top with the link to the help article. below that it should pop up a box with the chat bubbles saying to start a chat. If it doesn't, sign out of your EA account in ...

  11. Executive Assistant Resume Samples

    Executive Assistant Resume Examples & Samples. Manage the outlook calendar, meeting schedules and travel arrangements for the President & General Manager of NBC4. Utilize Microsoft Office Tools to prepare letters, reports and formal presentations. Write/edit/distribute correspondence.

  12. Solved: Resume in case doesn't work

    If I reply 100% creates new case, it's happened I don't know what to tell you but simply it doesn't work with resume case button and email reply creates new and this probably won't get resolved as my cases seem to show otherwise. Try a live chat @topbills47 to see if that helps. Darko.

  13. How to use the EA Error Reporter in the EA app

    You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue. Check the box next to By clicking this box, ... Click the Resume button, enter your Report ID, and add a quick note letting us know your issue's status. Send your update, ...

  14. I am trying to contact EA support through the live chat, but ...

    It won't even let me make new cases or resume old ones. It will give me the option of live chatting when I am NOT logged into EA, but removes it as SOON as a log into EA. However, it says I can't me use the chat unless I sign in. I was able to make a new case and someone is waiting on it, but it STILL won't give me the live chat option.

  15. ea_help (@eahelp)

    EA Help is the official Twitter account of Electronic Arts, the leading global interactive entertainment software company. Follow @EAHelp for updates, tips, and support on your favorite EA games. You can also contact them via chat, phone, or email. Join the conversation and share your feedback with EA Help.

  16. Write the Perfect Executive Assistant Resume

    Customizing your resume for every job you apply to—using the skills and experiences emphasized in the job description—will help you hit all the right terms, but it wouldn't hurt to work in some executive assistant staples in your initial draft, too. Here are a few to get you started: Booking Travel. Budgeting. Calendaring.

  17. EA support keep marking my case as fixed : r/origin

    EA support keep marking my case as fixed. I got banned in april 1 (yes april fools day) and i dispute my case and explain my problem and hope they understand why i did it. But after my dispute a few sec later i got email saying they investigated my account and marked it as fixed and i was like i just posted my problem a few seconds ago how did ...

  18. EA Support- cannot resume case : r/fut

    EA Support- cannot resume case. I opened a ticket with EA support related to getting a gold Sergio Ramos when it should have been a Rule Breakers. The ticket will sit in open status and then I get the option to "resume case". After I click it, nothing happens and the case gets auto closed.

  19. EA Player Help Services

    Manage my orders. Redeem. Redeem a game or product code. My cases. View open or past cases. Ban history. View current or past bans and suspensions. Get Help From the Origin Community. Get help from the community, find gameplay tips, and level up by answering player questions 24/7.

  20. Contacting EA support

    Come Sunday still hadn't received a response so I opened up another case and went with the direct chat route.. They said give it a day. I waited a day and the case was marked as "resolved". So I contacted again yesterday via chat and got the same response as well as don't resume the case.. wake up this morning and it's marked as "closed"..

  21. EA help case says "waiting on player" : r/fut

    EA help case says "waiting on player". I opened an EA help case because I was missing XP from EA Play, but the case says waiting on player, and asking me to resume the case. When I click on resume case, all it does is bring me to the topic that I submitted the case as. I sent an email with the EA Play receipt screenshot and it changed back to ...

  22. Is this really how EA's case system works? : r/origin

    There is a bug in FIFA that has been there since FIFA14, and every thread about it up till FIFA 21, including mine, gets abandoned by their mods. I called them out on it and received a threat from EA Darko that if I continued to do so, I would be banned for "hostile behaviour". Fuck EA, and if you see this, fuck you EA Darko.

  23. Clear cache to fix your game download or upload

    The EA app. Select the three dashes in the far-left corner of the EA app. Scroll to Help. Click App recovery. Select Clear cache. From Windows 10 and 11. If you can't open the EA app, you can also follow these steps to clear your cache. Open the Start menu. Open All Apps. Find the EA folder and click the downward arrow to expand. Select App ...

  24. Im having trouble resuming my case, and its been 10 & half hours

    And was told to resume my case in an hour and half when there would be specialist teams available. Now i tried time and time again to click the resume button on the case page, but it sends me to a blank page on both my laptop and my cellphone implying that it is a browser issue and not simply lag or hardware problem. so i need someone who can ...