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7 Hospitality Resume Examples to Win the Job in 2024

Hospitality Resume

• Hospitality Resumes by Experience
• Hospitality Resumes by Role
• Write Your Hospitality Resume

As a hospitality worker, you’re a pro at customer service. Your efforts revolve around creating memorable experiences for guests, responding to their requests, and anticipating their needs. 

Your knack for communication fosters lasting connections, and your adaptability lets you thrive in fast-paced environments. The tricky part is that summarizing your work ethic, motivation, and effectiveness in your AI cover letter and resume form can be difficult. 

We’re here to help you overcome this unique challenge. Our expertly-written hospitality resume examples and handy resume tips will help you advance in your career!

or download as PDF

Why this resume works

• Flex your high booking conversion rates, and you’ll get the job before the next best candidate.

Hotel Manager Resume

• Fine-tune your hotel manager resume to showcase your ability to manage daily hotel operations using quantifiable bullet points. For instance, don’t just say you resolved potential issues, add what impact it created like “reducing guest complaints by 53% by using HelloShift’s task management features to resolve potential issues.”

Hospitality Management  Resume

• Such certificates show that you’re well-versed in customer expectations of the current market and know exactly how to serve them. This, coupled with a bachelor’s in hotel management can easily take your hospitality management resume up a notch.

Hospitality Assistant Resume

• Typically nestled at the top of your resume (and sometimes tucked away in the sidebar), the header is your billboard. Make a great first impression by loading it with essentials like your full name, job title, contact details (think a professional email address and updated phone number), location, and a hyperlink to your LinkedIn profile.

Hospitality and Tourism  Resume

• Just take a peek at Niamh’s resume, for instance. The bolded and italicized “ensuring timely room readiness for over 91 guests per day and achieving a 97% on-time service rate” stands out like a beacon, letting recruiters know they can bank on her to add value to the hiring company.

Hotel Front Desk Resume

• One way to show your unique qualities in your hotel front desk resume is by referring to your achievement to reduce water and chemical usage.

Concierge  Resume

• To make this count in your concierge resume , showcase how you created memorable experiences and built strong rapport to boost customer return rates.

Related resume examples

• Customer Service
• Front Desk Receptionist
• Housekeeping

Match Your Hospitality Resume to Fit the Job

Making yourself stand out is all about showing recruiters that you’re perfectly suited for the role, so include some of the top skills , such as conflict resolution and upselling.

Technical skills are important too, so mention relevant reservation systems and point-of-sale software. The more proficient you are, the sooner you’re ready to hit the ground running, so make it clear that you’re experienced if this isn’t your first role in hospitality.

Because of the customer-facing nature of hospitality, adding a few soft skills is great too. The trick is to make sure that some of the skills you list should later be elaborated on and backed up with metrics in your work experience section.

Need a few pointers?

15 popular hospitality skills

• Booking.com
• Language Proficiency 
• Conflict Resolution 
• Guest Relations
• Food/Beverages
• Multitasking
• GoConcierge

Your hospitality work experience bullet points

Your role is all about perfecting the daily flow—welcoming guests, managing front desk operations, and ensuring impeccable service, all while keeping up a smile and maintaining control in a fast-paced environment. However, simply describing your tasks doesn’t really communicate how well you pull them off. 

To really emphasize your impact, your best bet is to focus on results. Your service leads to repeat customers, boosts upselling revenue, and elevates guest satisfaction. By adding quantifiable metrics to these results, you can wow employers before they’ve even met you. 

Make sure to mention accomplishments demonstrating the skills listed on your resume, using real results to add more depth and validity to your claims.

• Highlight your product knowledge and proactivity by mentioning your percentage of successful upselling efforts.
• Showcase your customer-centric attitude by talking about satisfaction ratings and reviews.
• Measure the average time it takes you to process guest arrivals and departures to demonstrate your efficiency.
• Calculate the percentage of guests who choose to return based on previous positive experiences to demonstrate your ability to create lasting impressions and maintain guest loyalty. 

See what we mean?

• Helped improve the online review rating from 3.2 to 4.8 stars using Guest Revu, positively impacting Ace Hotel Portland’s reputation
• Launched guest loyalty programs, resulting in a 29% increase in repeat guest bookings
• Streamlined concierge desk operations with Alice and reduced guest wait times by 28%
• Participated in team meetings and contributed to goals that resulted in a 12% increase in overall team efficiency

9 active verbs to start your hospitality work experience bullet points

• Coordinated
• Implemented
• Collaborated
• Revitalized 

3 Tips for Writing an Entry-Level Hospitality Resume

• If you’re lacking in professional or paid work experience , then focus on other kinds of experience you do have. This could be internships, volunteer work, or school projects that showcase your abilities in guest service or event planning. You can also include part-time work if it was a customer-facing role, such as tutoring, babysitting, or retail. 
• Always read over the job description , pick out the specific skills that are sought after, and include these in your resume. Not only will it help you stand out, but it will also help your resume pass through the ATS. Keep it specific—instead of the generic “marketing,” use “upselling techniques.”
• Everything you’ve done to prepare for your first hospitality job is relevant information for your resume. Courses in food safety or event planning, credentials such as ServSafe or CPR—all of these are worth mentioning to show your commitment to training and readiness to start working.

3 Tips for Writing a Hospitality Resume if This Isn’t Your First Job

• If you have specific experience or expertise in a certain area like event planning, guest relations, or food and beverage management, let it take center stage on your resume. This showcases your in-depth knowledge of the field and highlights where you can be most valuable.
• As an experienced hospitality worker, you’ll probably have no trouble finding a job—but tailoring your resume (and your hospitality cover letter ) to match the job description will still go a long way to help you land the best role. Adapt your application to the role. For instance, if you’re applying to be a hotel front desk employee, talk about your data entry and customer service background.
• Seamless teamwork is essential in a hospitality role, but “teamwork” never looks impressive as a listed skill. To showcase your collaboration skills more effectively, mention instances where you’ve worked with colleagues from diverse departments and achieved common goals, such as collaborating with the kitchen staff to host a wedding.

Choose the reverse-chronological format to make sure your most recent experience takes the spotlight. Your experience and skills should be clearly organized, with an extra section for any credentials you have, such as a ServSafe certificate.

A career objective can be a good idea as long as you tailor it to the role. Add a career-defining achievement or useful skill, such as food safety, and mention the company by name to stand out.

Include relevant keywords from the job description in your resume. These will be terms like “guest satisfaction,” “event coordination,” and “reservation systems.” This lets the tracking system know your resume is relevant to the role and worth sending on to human recruiters. 

All Formats

• Graphic Design

10+ Hospitality Management Resume Templates in PDF | DOC

Crafting a standout resume in hospitality management is essential for success. Use professional templates that highlight your experience, skills, and achievements. Focus on customer service, leadership, and relevant certifications to showcase your qualifications, ensuring your resume aligns with each job application for maximum impact.

1. Restaurant Manager Resume Template

2. Hospitality Management Resume Format

3. Hospitality General Manager Resume Template

4. Restaurant Industry Curriculum Vitae Sample

5. Sample Hospitality Management Resume Template

6. Hospitality Management Curriculum Vitae Skills Example

7. Hospitality Manager Resume Personal Details Template

8. Food and Beverage Manager Resume in DOC

9. Hospitality Management Student Resume Template

10. Hotel Manager Resume in PDF

11. Basic Hospitality Industry Management Resume

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