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Our Impact plan

2024 update

The 2024 update of our environmental, social and governance (ESG) commitments — holding us accountable for progress toward a more sustainable future.

A message from our Global Chairman and CEO

How we make the difference.

Welcome to Our Impact Plan. This is now the fourth year we have published our progress against the clear goals we’ve laid out in our plan, and I am very proud of what KPMG firms have achieved. Although we still have a lot of hard work ahead of us, holding ourselves to account by tracking our progress will help ensure that we meet our commitments and continue to reduce our environmental footprint.

'What gets measured gets done' has been the guiding principle behind Our Impact Plan, and, as with our clients, we are following the available frameworks and standards to ensure we provide clarity to all our stakeholders, including our colleagues. In this update we have taken into consideration the World Economic Forum International Business Council (WEF IBC) Stakeholder Capitalism metrics, the reporting expectations of the UN Global Compact, the recommendations of the Task Force on Climate-related Financial Disclosures and the Global Reporting Initiative.

Bill Thomas Global Chairman and CEO KPMG International

Please select a category

Material topics:.

Biodiversity

Climate change

Ethics, integrity and independence

Financial and operational

Health and well-being

Impactful community initiatives

Inclusion, diversity and equity (IDE)

Information protection

Public policy engagement

Purpose, culture and values

Quality services

Responsible supply chain

Technology and innovation

Transparency and accountability

Sustainable Development Goals:

Good Health

Quality Education

Gender Equality

Affordable and Clean Energy

Economic Growth

Industry, Innovation and Infrastructure

Reduced Inequalities

Sustainable Cities and Communities

Responsible Consumption and Production

Climate Action

Life Below Water

Life on Land

Peace and Justice

Partnerships

Our highlights at a glance

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Revised our Supplier Code of Conduct , articulating more clearly the expectations of our suppliers to support our ESG commitments.
Completed a robust materiality assessment refresh and, for the first time, reported ‘with reference’ to Global Reporting Initiative (GRI) guidance.
Launched US$4 billion investments in Technology, Talent and ESG to ensure that we remain a resilient business that clients can rely on in a dynamic environment.
Hosted our first Global Values Week for 270,000+ of our people across 140+ countries and territories.
Upskilled our people through Digital and Data Foundations training programs with more than 126,000 hours in FY23 to stay current on technological innovations.
Collaborated with three leading business universities to launch more than 100 ESG learning resources , accessible to all our people, underpinning our commitment to embed ESG in everything we do.
Increased the representation of women in leadership roles across KPMG firms to 29.4 percent up by 3.3 percent from our baseline at 1 October 2020.
Formed new alliance with MindForward , a global not-for-profit organization transforming workplace culture, to scale and provide stronger mental health and well-being support for all our people.
Reduced gross emissions against our FY19 baseline year by 22 percent on our journey to net-zero.
Increased renewable energy consumption across our global organization to 81 percent in FY23 including our Reporting KPMG Firms that reached 100 percent in FY22.
Supported nature-based solutions through Internal Carbon Price (ICP) funding as part of KPMG firms’ decarbonization investment plans.
Published our first global Climate Risk Report — aligned with Task Force on Climate-related Financial Disclosures (TCFD) — that assessed the impact of moving to a low-carbon net-zero economy and how we can support our clients with this change.
Helped economically empower 1 million disadvantaged young people through our 10by30 initiatives .
Increased support to local communities by providing US$181 million of financial investment, up 22 percent from FY22.
Provided 806,000 hours of pro bono and volunteer work focused on activities that delivered greater impact on communities, growing by 30 percent from FY22.
Contributed US$2 billion in operational taxes that support governmental functions, public benefits and key infrastructure in the communities where we operate.

Our Purpose and Values guide everything we do.

Creating a caring, inclusive, Purpose-led and Values-driven culture.

Reducing our impact on the environment to build a more sustainable and resilient future.

Making a positive social and economic impact.

We're committed to building a better KPMG.

People of KPMG

KPMG: Our Impact Plan 2024 update

Andre Winter KPMG Brazil

Emily Carlson KPMG UK

Fiorella Sanchez KPMG Belgium

Chi Zhang KPMG China

ESG as the watermark: How we make an impact at KPMG

Make ESG the watermark underpinning everything we do while striving to achieve our ambition of driving growth across our business and of becoming the most trusted and trustworthy professional services organization

Clients and supply chain

Impact through the services we provide
Offer insights and analysis to help inform the decision making of clients
Sustainable, ethical and fair practices
Create an inclusive culture where our people come as they are
Commitment to offer the skills needed for the future world of work
Do work that matters
Support the communities we live in
Bring together multi-disciplinary skills and our geographic breadth to help build a fairer and more equitable future
Reflect the communities we operate in
Reduce our impact on the planet to build a more sustainable and resilient future

Our Purpose

Inspire confidence. Empower change.

Integrity, Excellence, Courage, Together, For Better

Commitment to drive meaningful, sustainable change

Professional excellence and quality services

Scale of reach and expertise

Innovative solutions

Protection of capital markets

Shaping of public policy and regulations

Today, the challenges the world faces have never been greater, with immense pressures on business and in society.

It’s why all of us at KPMG embrace our Purpose — to inspire confidence and empower change — as it has never been so relevant. Confidence is needed to navigate the uncertainty of this dynamic environment and accelerating change is needed to build a more sustainable future.

Answering that calling starts with great people with strong values and skills across many different disciplines. Our people are our bedrock and form the foundation of our organization. They are driven by a strong purpose, led by our Values, equipped with knowledge and skills, and motivated to find solutions for the world’s biggest challenges.

KPMG is at our very best when all of those 270,000+ talented individuals across the globe are working together, side-by-side with clients, alliance partners and wider stakeholders to solve problems, big or small. From businesses to NGOs, governments to communities, we help them by bringing our best experience and knowledge, paired with cutting-edge technology and innovation, to drive progress.

We do this directly by helping clients meet their business goals, including: mitigating climate change and seeking potential alternative energy transition pathways, economic growth, technological advances, the fair and efficient operation of tax systems, and the delivery of better outcomes for public services.

Throughout all of this, we’re committed to meeting our own responsibility to ensure our business is resilient, sustainable and does not exacerbate the challenges we all face together. Our Impact Plan is our roadmap to build a stronger and more sustainable business. It is also our opportunity to reaffirm our commitments to the UN Global Compact Principles and the UN Sustainable Development Goals.

From reducing our impacts and developing the most sustainable footprint possible, we acknowledge we can and will accomplish more.

Ultimately, the biggest impact we can make is helping those that rely on us overcome their challenges. That is why we are committed to ensuring ESG is embedded in everything that we do.

Being part of the solution is what has driven us for more than 150 years, and even as the world evolves, we are determined to keep learning and improving — and working with others to do the same.

Download our reports for more detail on KPMG activities this year, and in previous years.

Highlights from our progress against Our Impact Plan include:

We have conducted a robust materiality assessment refresh and, for the first time, are reporting 'with reference' to GRI guidance.
We’ve reduced our gross emissions by 22 percent against our FY19 baseline year, and increased renewable energy usage across our global organization to 81 percent.
We have helped economically empower 1 million disadvantaged young people through our 10by30 initiatives.
We’ve seen an increase of women in leadership roles across KPMG firms to 29.4 percent — up by 3.3 percent from our baseline at 1 October 2020.
We’re investing more than US$4 billion dollars in Technology, Talent and ESG to ensure that we are agile and resilient and that clients can rely on our firms in a dynamic environment.

As the world continues to become increasingly complex and sees even greater fragility, we will continue to bring our skills across all our disciplines to work with clients, NGOs, alliance partners and others to help bring about innovation and transformation to build a better future. That is why in this year’s progress update we have also included greater focus on the work we do through our clients, as well as our position on artificial intelligence (AI).

We see the exponential rise of generative AI and machine learning as an opportunity to use our unique skills to help identify and address some of our planetary crises, but we approach this topic with open eyes. We are focused on building the right governance and guardrails to apply AI and technology to bring about positive change and to help ensure the rise of technology does not bring about new pressures on society.

Thank you for taking the time to read more about what KPMG is doing to become a more sustainable business. I hope you find the update useful and look forward to continuing working with all our stakeholders to bring about the transformation so needed in the world today.

Bill Thomas

Global Chairman and CEO

KPMG International

Throughout this content, “we”, “KPMG”, “us” and “our” refers to the global organization, to KPMG International Limited (“KPMG International”), or to one or more of the member firms of KPMG International Limited, each of which is a separate legal entity.

“Reporting KPMG Firms” means KPMG firms in 20 large countries and territories, including member firms whose senior partner is also a Global Board member. These countries and territories are Australia, Brazil, Canada, China, France, Germany, India, Ireland, Italy, Japan, Mexico, the Netherlands, Poland, Singapore, South Africa, South Korea, Spain, Switzerland, the UK and the US.

KPMG International Limited provides services and support to, or for the benefit of, KPMG firms and does not provide professional services directly, or indirectly, to clients. Professional services to clients are exclusively provided by KPMG firms who remain solely responsible for and liable in respect of these services.

KPMG refers to the global organization or to one or more of the member firms of KPMG International Limited (“KPMG International”), each of which is a separate legal entity, and/or to KPMG International Limited. KPMG International Limited is a private English company limited by guarantee and does not provide services to clients. For more detail about our structure please visit kpmg.com/governance.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

Climate change performance data for FY23 has been collected from 75 KPMG firms including Reporting KPMG Firms. Although KPMG International has not obtained third-party verification of the emissions data in this report, a number of the KPMG firms have had their underlying data independently verified. To estimate total emissions on a global basis on the basis of the data collected from the relevant KPMG firms, KPMG International’s methodology for relevant emissions and/or carbon claims is in accordance with the globally recognized Greenhouse Gas Protocol (GHG Protocol), developed by the World Business Council for Sustainable Development and the World Resources Institute. The GHG Protocol provides standards and guidance for companies and other organizations preparing a GHG emissions inventory, also known as a carbon footprint. For more information download the full PDF.

The Leading Source of Insights On Business Model Strategy & Tech Business Models

KPMG Business Model

The KPMG business model revolves around providing professional services in audit, tax, and advisory. Their value proposition lies in delivering high-quality consulting and expertise to clients. With a global presence and a focus on building long-term client relationships, KPMG generates revenue through service fees and consulting engagements. They target many clients, including corporations, governments, and nonprofit organizations. Key activities include auditing, tax planning, risk assessment, and strategic consulting. KPMG relies on its network of professionals and strategic partnerships to deliver value to clients and maintain its position as a leading professional services firm.

Table of Contents

Value Proposition:

Professional Expertise: KPMG’s core value proposition is centered around providing clients with professional expertise and high-quality services in areas such as audit, tax, and advisory. Clients rely on KPMG’s extensive knowledge and experience to navigate complex business challenges and regulatory requirements.
Holistic Solutions: KPMG offers comprehensive solutions that cover a wide range of business needs. Whether it’s ensuring financial transparency through audits, optimizing tax strategies, or providing strategic advisory, KPMG’s services are designed to address multiple aspects of a client’s business operations.
Long-Term Relationships: KPMG emphasizes building long-lasting relationships with clients. By understanding their unique needs and providing tailored solutions over time, KPMG becomes a trusted partner that clients can turn to for ongoing support and guidance.

Operational Model:

Global Reach: With a presence in multiple countries and regions, KPMG has established a global network of professionals and offices. This extensive network allows the firm to serve clients across various industries and geographic locations.
Diverse Client Portfolio: KPMG’s client base includes a diverse range of entities, from large corporations and government agencies to nonprofit organizations. This diversity enables KPMG to apply its expertise to different sectors and industries.
Industry Specialization: KPMG’s professionals are experts in various industries, allowing them to provide specialized solutions tailored to specific sectors. This industry-focused approach ensures that clients receive advice and recommendations that are relevant to their business context.

Revenue Model:

Professional Services Fees : KPMG generates revenue primarily through fees charged for professional services rendered to clients. These fees may be based on hourly rates, fixed-price contracts, or project-based engagements, depending on the nature and scope of the services provided. Revenue streams are diversified across service lines, including audit, tax, advisory, and consulting.
Subscription-Based Offerings : In addition to traditional consulting engagements, KPMG may offer subscription -based services and retainer arrangements to clients seeking ongoing support and access to specialized expertise. These subscription models provide clients with regular access to KPMG professionals and resources, fostering long-term relationships and recurring revenue streams.
Software Licensing and Technology Solutions : KPMG may generate revenue from the sale or licensing of proprietary software, technology platforms, and digital solutions developed internally or in partnership with third-party vendors. These technology offerings enable clients to automate processes, improve compliance, and enhance decision-making, generating revenue through software licensing fees and subscription revenues.
Training and Education Services : KPMG offers training and education services to clients, industry professionals, and employees through its learning and development programs. These services may include classroom training, workshops, e-learning courses, certifications, and seminars, generating revenue through tuition fees, enrollment fees, and course materials.

Marketing Strategy

Thought Leadership and Content Marketing : KPMG invests in thought leadership initiatives and content marketing efforts to demonstrate expertise, share insights, and engage with target audiences. Through whitepapers, research reports, articles, webinars, and social media content, KPMG showcases its thought leadership , industry knowledge, and innovative solutions, positioning itself as a trusted advisor and valuable resource for clients.
Industry Events and Conferences : KPMG participates in industry events, conferences, and trade shows to network with clients, showcase capabilities, and generate leads. By sponsoring events, hosting workshops, and speaking at conferences, KPMG enhances brand visibility, builds relationships with key stakeholders, and identifies opportunities for collaboration and business development.
Client Referrals and Relationship Management : KPMG relies on client referrals and word-of-mouth marketing to acquire new business and expand its client base. By delivering exceptional service, building strong relationships, and exceeding client expectations, KPMG earns client trust and loyalty, leading to repeat business and referrals within client networks and industry circles.
Digital Marketing and Online Presence : KPMG maintains a strong digital presence through its website, social media channels, and online advertising campaigns. By optimizing its online content for search engines, engaging with followers on social media, and targeting relevant audiences through digital ads, KPMG enhances brand visibility, drives website traffic, and generates leads for its professional services.

Distribution Channels

Global Network of Member Firms : KPMG operates through a network of member firms located in key markets around the world. These member firms collaborate closely to serve clients’ needs across borders and jurisdictions, leveraging local expertise, industry knowledge, and regulatory insights to deliver seamless service delivery and tailored solutions.
Direct Sales and Client Engagement : KPMG engages clients directly through its sales and business development teams, who identify opportunities, cultivate relationships, and propose solutions to address client needs. By understanding client objectives, challenges, and priorities, KPMG positions itself as a trusted advisor and strategic partner, offering tailored solutions and value -added services that drive client success.
Alliances and Partnerships : KPMG forms strategic alliances and partnerships with technology vendors, industry associations, and other organizations to extend its reach and capabilities. Through alliances, KPMG gains access to complementary products, services, and expertise, enabling it to offer integrated solutions and value -added services to clients through collaborative engagements.
Online Platforms and Digital Channels : KPMG leverages online platforms, digital channels, and self-service portals to deliver content, resources, and tools to clients and stakeholders. By providing access to thought leadership content, industry insights, and digital solutions through its website, client portals, and mobile apps, KPMG enhances client engagement, facilitates knowledge sharing, and supports self-service interactions with clients.

Client Segments:

Corporations: KPMG serves a wide range of corporations, from startups to multinational enterprises. These clients seek KPMG’s expertise in areas such as financial reporting, risk management , and business strategy .
Government Agencies: KPMG provides specialized services to government entities at various levels. This includes assistance with financial management , regulatory compliance, and public sector transformation.
Nonprofit Organizations: Nonprofits benefit from KPMG’s expertise in financial transparency, compliance with regulations, and optimizing operational efficiency.

Key Activities:

Auditing: KPMG conducts independent audits to ensure accuracy and transparency in financial reporting. These audits provide assurance to stakeholders and regulatory bodies.
Tax Planning and Compliance: KPMG helps clients develop tax strategies that optimize their financial positions while ensuring compliance with tax regulations.
Advisory Services: KPMG offers advisory services related to risk management , technology implementation, mergers and acquisitions, and other strategic areas.

Key Resources:

Professional Talent: KPMG’s team of professionals is its most valuable resource. These experts bring industry knowledge, technical skills, and strategic insights to client engagements.
Global Network: KPMG’s global network of offices and professionals enables the firm to serve clients across borders and provide international perspectives.
Technology Infrastructure: KPMG invests in technology to enhance its service delivery, streamline processes, and leverage data analytics for insights.

Key Partnerships:

Industry Associations: KPMG collaborates with industry associations to stay updated on industry trends, regulatory changes, and best practices.
Technology Providers: Partnerships with technology providers enable KPMG to offer cutting-edge solutions to clients, especially in areas like digital transformation and data analytics.
Academic Institutions: KPMG partners with universities and research institutions to access emerging talent and promote thought leadership in various fields.

Cost Structure:

Personnel Costs: The largest portion of KPMG’s costs is related to personnel expenses, including salaries, benefits, and training.
Technology Investments: Investments in technology infrastructure, software, and tools to support service delivery and data analysis .
Marketing and Business Development: Costs associated with marketing campaigns, business development activities, and client acquisition efforts.

Distribution Strategy:

Direct Client Engagement: KPMG’s professionals directly engage with clients, conducting in-depth consultations to understand their specific needs. This direct relationship-building approach is especially crucial in advisory and consulting engagements.
Global Network: KPMG’s extensive global network of offices and professionals allows the firm to provide services to clients in multiple countries and regions. This global reach ensures that clients can access KPMG’s expertise regardless of their geographic location.
Industry Specialization: KPMG tailors its services to specific industries, leveraging industry-focused teams to address the unique challenges and requirements of clients within those sectors. This specialization ensures that clients receive industry-relevant solutions.
Technology Integration: KPMG incorporates technology solutions into its service delivery, enabling clients to access digital platforms for various functions, such as tax planning, compliance, and financial reporting.
Consulting Engagements: KPMG offers consulting services beyond traditional audit and tax advisory. These consulting engagements often involve technology implementations, risk management, and strategic planning, further expanding the range of services available to clients.
Educational Outreach: KPMG provides educational resources, seminars, webinars, and publications to help clients stay informed about industry trends, regulatory changes, and best practices.

Marketing Strategy:

Brand Reputation: KPMG has established itself as a reputable and trusted professional services firm. Its brand recognition is bolstered by its long history, industry expertise, and global presence, attracting clients seeking reliable and reputable advisory services.
Thought Leadership: KPMG positions itself as a thought leader in the industry by producing research reports, whitepapers, and market insights. These resources are made available to clients and the broader public through the firm’s website, publications, and conferences.
Client Engagement: KPMG actively engages with clients through various means, including personalized consultations, industry-specific events, and client advisory boards. These interactions enable the firm to better understand clients’ evolving needs and offer tailored solutions.
Digital Presence: KPMG maintains a strong digital presence through its website, where clients can access information about the firm’s services, industry insights, and thought leadership content. Clients can also engage with KPMG’s digital platforms for service-related tasks and inquiries.

Organizational Structure:

Board of Directors: KPMG is governed by a board of directors responsible for overseeing the firm’s strategic decisions, governance, and financial performance.
Executive Leadership: The executive leadership team, led by the CEO and senior partners, manages the firm’s operations, client engagements, and strategic direction.
Service Line Divisions: KPMG is typically organized into service line divisions, including Audit, Tax, and Advisory. These divisions are responsible for delivering specialized services to clients.
Industry Focus: KPMG often organizes its professionals into industry-focused teams. These teams specialize in serving clients within specific sectors, such as financial services, healthcare, or technology.
Global Network: KPMG’s global network comprises numerous offices and branches worldwide. This network allows the firm to provide localized services, industry insights, and regulatory expertise tailored to different regions and markets.

Key Takeaways

In summary, KPMG’s business model is built on providing high-quality professional services in audit, tax, and advisory to a diverse range of clients.
Through its global presence, industry expertise, and long-term client relationships, KPMG generates revenue from service fees and consulting engagements, enabling it to maintain its position as a leading professional services firm.