resume for call center without experience

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7 Call Center Representative Resume Examples for 2024

Call Center

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• Call Center Representative Resumes
• Call Center Resume by Experience
• Call Center Resumes by Role

You’d think that  crafting resumes  and writing cover letters would get easier as you progress through your career. Unfortunately, that’s not the case. Entry-level and experienced call center representatives alike struggle with  resume making . 

Expanding on limited experience or condensing decades of work to fit one page is not an easy task, so that’s where we come in. 

We’ve taken the time to analyze hundreds of resumes from call center representatives  and used analytic tools to determine what does (and what doesn’t) land applicants interviews in 2024. 

We’ve  generated seven call center representative resume samples to help you land your next call center job using this analysis . 

Call Center Resume

or download as PDF

Why this resume works

• Utilizing numbers strategically on your call center resume will allow you to convey more information in a smaller amount of space instead of describing your experience with words alone.
• Avoid filler words and use numbers as often as possible.
• When do you need a resume summary? They’re helpful in setting you apart from the competition if you boast 10+ years of expertise in your field and have specializations you can showcase.

Call Center Representative Resume

• To avoid instant elimination from the sea of applicants, ensure that your call center representative resume includes relevant skills. Check the job description, look for key skills and talents, and have them on your resume. 
• Resumes are frequently processed by applicant tracking systems (ATS) before they reach hiring managers. Call center resumes at this stage with skills that are not specifically pre-selected by hiring teams will never be seen by people. Instead, they’re automatically rejected. 
• When an employer reads your resume, they should instantly know that you’re extraordinary. Present yourself as confident, capable, and goal-oriented by demonstrating your value and that you understand the job responsibilities. 
• What makes recruiters want to interview you? The numbers!
• Pretend for a moment that you’re an employer charged with bringing on an exceptional new team member. Review your current resume and see what you think.

Entry-Level Call Center Representative Resume

• When you’re looking to make your first break into a career, it can feel impossible to craft a compelling entry-level call center resume. How do you demonstrate your job capabilities when you have limited prior experience, irrelevant experience, or no job experience? 
• The most important thing you can do is demonstrate the key skills and responsibilities highlighted in the job description. 
• If you have some relevant prior experience, make sure it features prominently in your work experience sections and quantify your work in each role. 
• If you have irrelevant job experience, you can still highlight relevant skills and responsibilities. For example, if you’re looking for a job as a call center representative, you can highlight soft skills like “friendly” or “empathetic.” 
• If you do not have any work experience, remember that you can detail school projects (perhaps ones that required great communication or leadership), volunteer experience, or extracurricular activities that required relevant expertise. 
• When do you need a resume objective? They’re more important if you’re looking for a career change. They’re also helpful if you’re a little light on experience and need to fill up space.

Call Center Agent Resume

• Also, remember to weave in your software skills such as Salesforce to give your call center agent resume an edge and put you ahead of the rest.

Call Center Customer Service Representative Resume

• You can borrow a leaf here by composing your piece to highlight big achievements and matching them with realistic numbers.

Call Center Manager Resume

• Increased work responsibilities demonstrate growth and personal development, showing potential employers that you will continue to become more valuable to the company over time and increasing the chances of being contacted for an interview. 
• Though you may value an internship you completed 15 years ago, it’s no longer relevant to your resume. Only include the most recent (and related) jobs you’ve held, and save an anecdotal tidbit about your internship for the interview. 
• When you have years of experience, your managerial resume may become denser. Ensure that hiring managers read the most important expertise on your resume by listing it in reverse-chronological order. When your most recent work experience is listed at the top, we’ve found that employers are twice as likely to request an interview. 

Outbound Call Center Resume

• At a minimum, you should demonstrate your capacity to handle high call volumes, ensure customer satisfaction, and achieve or exceed sales targets. You’ll make yourself an even more compelling job candidate if you highlight how you boosted efficiency for yourself and your co-workers.
• Mentioning command over popular customer service software tells employers that you’ll require less job training and may be able to train other staff members on new software programs. 
• Your resume won’t look the same for every application.
• Try reorganizing, quantifying, and using an active voice throughout your resume. Then check your resume to make sure you get interviews using our  resume checker .

Related resume guides

• Sales associate
• Customer service
• Sales Representative

Call Center Resume Examples & The Skills to Include [+Templates]

Updated: April 26, 2024

Published: May 15, 2023

A good resume stands between your dream job and rejection. The difference between a good resume and a mediocre one is that of structure, keyword use, skill sets, references, and more.

Writing a call center resume is no exception. You must include the relevant qualifications, skills, and experiences that align with the job requirements.

Read our guide on best practices for writing call center resumes, what skills and objectives to include in your resume, and the industry-best call center resume examples to stand out.

Here’s what we’ll cover in this guide:

What is a call center resume?

Call center resume examples & templates.

• Customer Service Resume Summary

Call Center Resume Objective

Call center resume skills.

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A call center resume focuses primarily on your skills, professional background, and qualifications, aligning them with the job requirements. Depending on the job position, such as the seniority level or the size of the organization, you should know the average length of your resume.

Just like any resume, make sure you include the following sections when on the hunt for your next call center gig:

• Your name and contact information.
• Your education.
• Relevant work experience.
• Helpful skills.
• Relevant non-work experience if you're new to the job market.

In the next section, we'll discuss more specific templates you can leverage based on your skill set and the open role.

These templates will help you better understand how to craft a strong resume that will grab the attention of potential employers. Consider the role you're applying to and find the example below that most closely aligns.

Featured Resource: Free Resume Templates

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Resume templates to create a killer resume for your job application.

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Customer Service Resume No Experience Sample

A customer service professional is a crucial point of contact between a company and its customers.

They are responsible for addressing customer inquiries, solving problems, and providing assistance that enhances the customer’s experience with the company.

Crafting an entry-level customer service resume without experience involves highlighting transferable skills such as communication, problem-solving, and the ability to learn quickly.

Including volunteer work, internships, or academic achievements can also demonstrate a candidate’s potential to excel in a customer service role.

Significance of a Customer Service Resume with No Experience

A well-crafted customer service resume, even without experience, is significant as it showcases a candidate’s enthusiasm and aptitude for working in a service-oriented capacity.

It also emphasizes inherent skills and characteristics that can contribute to a business’s customer service team.

In the following sample, you’ll see an example of how to leverage your strengths and any relevant activities to demonstrate your readiness to excel in a customer service role.

Whether you’re a recent graduate or transitioning from another field, this sample can help you present yourself as a valuable candidate to prospective employers.

• 123 Your Street
• Hometown, State, Zip
• Phone: (123) 456-7890
• Email: [email protected]
• LinkedIn: linkedin.com/in/janedoe

Motivated and enthusiastic individual seeking an entry-level position as a Customer Service Representative. Bringing strong communication skills, dedication to customer satisfaction, and a high level of adaptability to contribute positively to the customer service team.

Bachelor of Arts in Communication University of Hometown, Hometown, State May 2024

• Graduated with a 3.8 GPA
• Completed courses in interpersonal communication, public speaking, and conflict resolution
• Led a fundraising team for a local charity, raising over $5,000
• Communication Skills: Articulate speaker and attentive listener; adept at clearly conveying complex information and understanding customer needs.
• Problem-Solving: Ability to assess situations, identify issues, and provide prompt resolution.
• Teamwork: Collaborative team member, able to work effectively with diverse groups of people.
• Technical Skills: Proficient with MS Office Suite and familiar with CRM software.
• Adaptability: Quickly adjusts to change and new environments with a positive attitude.
• Customer Service: Passion for helping others and creating a positive customer experience.

VOLUNTEER EXPERIENCE

Volunteer Coordinator Local Community Center, Hometown, State January 2024 – Present

• Organize and coordinate volunteer activities for community events.
• Serve as a liaison between the center and community members, addressing inquiries and concerns.
• Manage trainings for new volunteers, emphasizing the importance of customer service and engagement.

Event Assistant Annual City Marathon, Hometown, State October 2023

• Assisted in organizing and setting up the event, ensuring attendees’ needs were met.
• Provided information and direction to participants and spectators.
• Helped resolve on-site attendee queries efficiently and courteously.

ACADEMIC PROJECTS

Senior Communication Capstone Project University of Hometown, Department of Communication September 2022 – May 2023

• Researched and presented a thesis on “The Impact of Customer Service on Consumer Loyalty.”
• Conducted surveys and analyzed data to understand customer expectations and satisfaction levels.

Available upon request.

ADDITIONAL INFORMATION

Languages: Fluent in English and Spanish. Certifications: Completed a customer service training workshop at MyJobSkillsOnline.

Note : You may tailor this sample resume to better fit your personal experiences and the job you are applying for. Remember to emphasize any leadership roles, projects, or coursework related to customer service.

• Customer Service Representative Resume No Experience
• Entry Level Customer Service Assistant Resume No Experience
• Customer Service Cover Letter No Experience: Sample, How to Write
• Airline Customer Service Resume No Experience

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Call Center Representative Resume Examples and Templates for 2024

• Resume Examples

How To Write a Call Center Representative Resume

• Resume Text Examples

To create a strong call center representative resume, you’ll want to translate your day-to-day job responsibilities into achievements, such as exceeding customer satisfaction metrics or improving client retention. Emphasizing your value to your teams, customers, and organizations is the best way to make a lasting impression on the hiring manager. Throughout this guide, we’ll provide expert advice to help you craft an accomplishment-driven resume.

• Entry-Level
• Senior-Level

1. Create a profile by summarizing your call center representative qualifications

Your professional profile is often the first thing the hiring manager reads on your resume. To grab the attention of prospective employers, you want to provide a concise yet compelling snapshot of your career. In the first sentence, you should detail your job title, years of experience, and three to four specializations that align with the job posting. By highlighting your qualifications, companies can quickly determine if you are a suitable candidate upon reviewing your resume.

Senior-Level Profile Example

A call center representative with seven years of experience answering complex health insurance queries and resolving customer complaints. Achieved recognition for professionalism, patience, and efficiency in high-volume call center environments. Successfully led efforts to improve customer satisfaction and loyalty.

Entry-Level Profile Example

A Call Center Representative with two years of professional experience providing quality customer service within the hospitality industry. Adept at handling high call volumes on a daily basis and identifying opportunities to enhance client satisfaction.

2. Outline your call center representative experience in a compelling list

Your professional experience section should highlight your strongest career achievements as a customer service professional. Utilizing KPIs and metrics is important here, as this allows you to show prospective employers that you have a strong track record of meeting or exceeding call center targets. Other notable contributions include training new hires or refining call center scripts. These types of details will help differentiate you from the competition during your job search.

Senior-Level Professional Experience Example

Senior Customer Service Representative, TD Bank, New York, NY October 2015 – Present

• Develop new scripts in collaboration with the call center manager and provide training to customer service representatives on best practices, reducing average call times from three minutes to two minutes and 30 seconds
• Provide support to customer service representatives for escalated issues, maintaining a customer satisfaction rating of 91%-93% YOY
• Deliver education to customers on banking products and financial services

Entry-Level Professional Experience Example

Call Center Representative, Marriott Hotel, Minneapolis, MN May 2022 – Present

• Achieved a customer satisfaction score of 92% and exceeded all key performance indicator targets, including call length and conversion rates
• Fielded inquiries from existing customers and potential guests, provided support for hotel bookings and rescheduling, and successfully upsold suites
• Communicated with empathy, patience, and understanding and identified solutions to ensure guest satisfaction and diffuse conflicts

3. List any education and certifications relevant to call center representatives

In addition to your education, consider featuring industry certifications on your resume. Although these are often not mandatory, this small detail may help set you apart from the crowded field of applicants during your job search. One option is to obtain a Certified Customer Service Specialist (CSS) credential relevant to almost any field. Another approach is to pursue a specialized certification to show your knowledge of your target industry. For example, if you worked in a call center for a bank, obtaining an entry-level certification in banking products or financial services may be beneficial.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Certified Customer Service Specialist (CSS), Coursera, 2017
• Call Center Associate Certified, Management and Training Institute, 2016
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Communication
• SEATTLE CENTRAL COLLEGE, Seattle, WA September 2012 – June 2016

4. List your call center representative-related skills and proficiencies

To ensure your resume reaches the hiring manager, you must comply with Applicant Tracking Systems (ATS). Most organizations use software algorithms to parse resumes for specific keywords that match the job description. If your resume lacks key terms, your application may be automatically rejected. To get your resume into the hiring manager’s hands, you should incorporate key skills and terminology that match the job posting. Below, you’ll find a list of keywords that you may encounter during your job search:

1. What are the most in-demand skills for call center representatives that should be featured on a candidate’s resume? Please include both hard and soft skills. -

Regarding technical skills, many call centers have metrics their representatives must adhere to with call handling times and net promoter scores (NPS). Did you work in a call center environment? What technology and tools have you worked with (Microsoft Suite, call center software, video conferencing, etc)?

Stats around NPS can help you highlight soft skills regarding your customer service abilities on a resume. Include team or individual goals that were hit or consistency of metrics attained.

One error I see candidates make is not including the years spent in their previous roles. You don’t need the exact dates, but try to include the MM/YY - MM/YY you were in a role. Longevity in past roles may be a critical factor for recruiters to remember, especially if training takes longer for their company.

2. What work experience and/or other accomplishments are hiring managers seeking in a call center representative? -

Hiring managers want to know about your past call center experience. Have you used a multi-line phone system? Have you worked in a call center or from home? How long have you spent in a customer service role, and are you looking to do this type of work long-term? 

Keep note of the metrics you have hit in previous call center environments, or be ready to speak to customer satisfaction and your conversation control tactics if you don't have stats to share.

Hiring managers will also want to know your methods to quickly connect with customers, help them feel heard, and how to de-escalate tense situations. Be prepared to share examples of how you have approached each situation in the past.

If you don’t have any call center experience, determine what cross-functional expertise you have that could be applicable. Be prepared to speak to moments where you went above and beyond to help a customer. Hiring managers want to see examples of exceptional customer service and how you’ve made a difference.

3. What else should a call center representative candidate be prepared to provide hiring managers besides a resume? -

Some companies require customer service assessments as a part of their interview process; usually, the exercise entails speaking with a hypothetical customer and helping them through specific scenarios. Also, a cover letter is likely unnecessary for customer service roles unless you don’t have the specific experience they’re looking for or the job posting asks for one specifically.

4. What advice would you give a call center representative candidate about their job search? -

Start by knowing your needs. What schedule are you available for, and what days and times would be a deal breaker for you to work? Many call centers are 24/7 and can be hiring for various shifts, so make sure you are clear about your work availability because it may come up in the application and the interview process.

Consider what interests you, and then start researching companies aligned with those interests. Having a passion for a company's mission or product will only help you stand out in the call center representative interview.

Move quickly! Feel free to apply when you see a role of interest to you. In this candidate market, roles may only be posted for a few days to collect applications. Keep your resume updated and ready to share at a moment's notice.

How to Pick the Best Call Center Representative Resume Template

Using a well-organized, straightforward template is recommended for call center representative resumes. If your template features a variety of flashy colors and bulky graphics, you may inadvertently draw the hiring manager’s eyes away from your career achievements. You should also select a template that uses a top-down approach rather than splitting multiple sections across the same line of the page.

Call Center Representative Text-Only Resume Templates and Examples

Mina Sayed (123) 456-7890 [email protected] LinkedIn | Portfolio Minneapolis, MN 12345

• Call Center Operations
• Communication
• Client Relations
• Customer Service

Professional Experience

• Field inquiries from existing customers and potential guests, providing support for hotel bookings and rescheduling and successfully upselling suites
• Communicate with empathy, patience, and understanding and identify solutions to ensure guest satisfaction, diffusing conflicts

Call Center Representative, Flowers.com, Minneapolis, MN June 2021 – May 2022

• Manage inbound sales inquiries related to products and promotions and quickly establish rapport with customers over the phone
• Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients
• Utilize in-depth product knowledge to answer customer queries regarding products, shipping, ingredients, potential allergens, and order placement

Bachelor of Arts (B.A.) Communication University of Minnesota, Minneapolis, MN September 2010 – June 2014

Skyler Thompson (123) 456-7890 [email protected] LinkedIn | Portfolio Seattle, WA 12345

A Call Center Representative with seven years of experience answering complex health insurance queries and resolving customer complaints. Achieved recognition for professionalism, patience, and efficiency in high-volume call center environments. Successfully led efforts to improve customer satisfaction and loyalty.

Call Center Representative, Washington Health Insurance Inc., Seattle, WA October 2018 – Present

• Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries
• Provide facilities, doctors, and members with accurate information regarding effective dates of coverage, claims history, medical benefits, and deductible and copay amounts
• Field billing inquiries and resolve customer complaints quickly and accurately
• Ensure compliance with Protected Health Information (PHI) and HIPAA regulations

Call Center Representative, Longman Storage Solutions, Seattle, WA June 2016 – October 2018

• Answered 100+ inquiries daily from customers nationwide looking for storage solutions
• Utilized product knowledge to answer customer queries, upsell products, determine ideal storage unit size and location, and reserve units or arrange in-person inspection
• Performed data entry on customer names, addresses, phone numbers, and credit card details into customer relationship management software
• Conflict Resolution
• Medical Terminology

Bachelor of Science (B.S.) Marketing Seattle Central College, Seattle, WA September 2012 – June 2016

Joseph Corbin (123) 456-7890 [email protected] LinkedIn | Portfolio New York, NY 12345

A customer-focused Call Center Professional with 10+ years of experience in high-volume inbound and outbound call centers. A proven track record of interfacing with diverse clientele and identifying opportunities to improve the customer experience. Adept at building relationships and mitigating conflicts.

Call Center Representative, Rogers Technical Institute, New York, NY June 2013 – October 2015

• Conducted 50+ outbound calls daily and fielded over 100+ inbound inquiries per day from customers interested in pursuing information technology education
• Exceeded key performance indicator targets by up to 30% regarding call length, conversion rate, and customer satisfaction
• Trained four new employees on sales script recitation, product knowledge, conflict resolution, and data entry practices
• Inbound and Outbound Call Handling

Bachelor of Business Administration (B.B.A) Columbia University, New York, NY September 2009 – June 2013

Frequently Asked Questions: Call Center Representative Resume Examples and Advice

What are common action verbs for call center representative resumes -.

It’s easy to find yourself running short on action verbs during the resume-building process. In many cases, there’s only a limited number of verbs you can use to convey your professional experience and accomplishments. That being said, using a variety of action verbs can enhance the reading experience for the hiring manager and keep your content fresh. To help you out, we’ve compiled a list of action verbs you can use to craft your bullet points:

How do you align your resume with a job description? -

According to the Bureau of Labor Statistics , jobs for call center representatives, also known as customer service representatives, are expected to decline by 4% from 2021 to 2031. This projection equates to about 105,300 fewer jobs. This decline is mainly due to the increase in automation. Interactive voice response and internet self-service systems are expected to increase, and many companies answer queries via social media, online help desks, and mobile apps. Despite this, over 389,400 new job openings are forecasted each year.

To secure the most lucrative opportunities, carefully align your resume with the job description. Suppose an organization seeks a call center representative who excels in conflict resolution. In that case, you should provide examples of using de-escalation techniques to calm anxious callers and maximize customer satisfaction. Tailoring your application to each job posting will significantly increase your odds of landing the interview.

What is the best call center representative resume format? -

Reverse chronological is the recommended format for call center resumes. This format ensures that your most recent accomplishments are showcased toward the top of the document. Functional resumes are skill-based documents that avoid lengthy descriptions of responsibilities and achievements. Although this may seem appealing initially, it doesn’t provide prospective employers with enough information to differentiate you from the competition.

If you choose to submit a cover letter alongside your resume, you’ll want to call out the organization you’re applying to directly. If you take the time to mention something about the company’s reputation and why it draws you to apply for the position, this will show prospective employers that you’ve done your research beforehand. These small details often make all the difference during the hiring process. For more information, read our call center representative cover letter guide .

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Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Call Center Resume & Guide

When you are on the hunt for a new Call Center Representative position, it is essential to check out clear and professional example resumes first.

With hundreds of other Call Center Representatives looking for a new job every day, you want to make sure your resume stands out by being both informative and intriguing. Have a look at our 2020 Call Center Resume & sample guide.

What you can read in this article

Call Center Resume Examples

Or download these resume examples in PDF at the bottom of this page for free

The Call Center Resume Writing Guide

What to highlight.

No matter how long you have been working as a Call Center Representative, there are some key things that every employer wants to see on your resume.

Since a Call Center Representative’s job is very metrics-driven, potential employers want to know what your average call times are, how many calls you took per day, and what your first call resolution rates were. They also want to know what level of the call center you are comfortable working on, for example, if you were the first person a customer would talk to (L1) or if you received escalated or complex calls (L2 / L3).

Next, an employer wants to see what type of environment you were in, including the number of people in the call center and the industry. There is a big difference between working alongside five coworkers versus working alongside 500 other representatives.

Lastly, an employer wants to know what kind of issues you were dealing with on your calls. Did customers call you to discuss billing issues? Or did they call to inquire about new products or services? Be as concise as you can and explain all of the types of calls you are familiar with fielding.

Resume Sections

1. Contact Information : Name, Address, Email, Phone Number, Nationality

2. Profile : 1 – 3 sentences giving a broad overview of your profession, years of experience in the industry, and specific areas of specialty (ex. Billing, Products & Services, Technical Troubleshooting)

3. Employment History : Showcase your employment history and include a list of your daily responsibilities. If you are new to being a Call Center Representative, you can add other employment (ex. Server, Sales, etc.) to show you have work experience. If you have been in the industry for a while, only include your Call Center Representative experience.

4. Education/ Certifications/ Coursework/ Training : It is not necessary to have more than a high school diploma to be a Call Center Representative. If you have a degree, list it here. You can also add any special training or certifications that you have received.

5. Key Skills : List of key skills that you possess. These should reflect the key skills that are listed as required in the job postings you are applying for.

6. Languages : This is very important for Call Center Representatives. List all languages you can speak, including your level of proficiency.

Call Center Representative Job Description & Responsibilities

No matter how long you have been a Call Center Representative, try incorporating these responsibilities under your employment history:

• Answering inbound calls in a friendly and courteous manner
• Using the appropriate dialing systems to make outbound customer/ client calls
• Discussing billing or technical issues with a customer, researching the issues, and providing the appropriate solutions
• Informing customers about additional products and services
• Following the conversational script
• Escalating customer calls to supervisors when needed
• Improving customer retention through specialized programs and services
• Utilizing proprietary software systems to complete service orders and requests
• Answering customer questions regarding services, products, billing, claims, and equipment

Quantifying Your Resume

Employers love numbers because it makes your experience feel more tangible. When writing your resume, if you can answer the questions, “ How much ?” or “ How many ?”, you should include that number. For instance:

• How many calls did you field per shift?
• What was your average call time?
• What was your first call resolution rate ?

The Importance of Soft Skills

When it comes to Customer Service Representatives, soft skills are of the utmost importance. You are, in essence, the face and voice of a company, so employers want to know that you will give their customers a professional and pleasant experience. To show employers that you have the soft skills they are looking for, try to incorporate these into your profile, key skills, and cover letter sections:

• Written & Verbal Communication
• Professional
• Approachable
• Process-Oriented

Keywords for your Resume

Never make your employment history sound like a massive list of tasks. Instead, help potential employers envision you performing the job by using these Call Center Representative-specific action verbs:

Related Cover Letters

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25 Call Center Resume Examples & Skills for 2024

When it comes to crafting your call center resume, there are some basic components that you need to include in order to make a great first impression on potential employers. In addition to the standard sections, like your contact information and work history, there are also a few specific considerations that are unique to call center resumes.

Basic Components of a Resume

Here are the key elements that every resume should have:

• Contact Information: Include your name, phone number, email address, and physical address (optional).
• Summary/Objective Statement: This is a brief statement that describes your goals and qualifications.
• Work Experience: List your previous jobs, including your job title, the company you worked for, and the dates you worked there. Be sure to include any relevant accomplishments or responsibilities.
• Education: List your degree(s), the school(s) you attended, and the dates you attended.
• Skills: Highlight any skills or certifications that are relevant to the position you’re applying for.

Specific Considerations for Call Center Resumes

When it comes to call center resumes, there are a few things you should keep in mind:

• Highlight customer service skills: Your resume should showcase your ability to provide exceptional customer service, including your communication skills, professional demeanor, and ability to handle difficult situations.
• Emphasize metrics and performance: Call center employers are often interested in metrics such as the number of calls you handled, your average handle time, and your call quality scores. If you have any of these metrics to showcase, be sure to include them in your resume.
• Showcase technical proficiency: Many call center positions require proficiency with specific software or equipment. If you have experience with any of these tools, be sure to include them in your resume.

Examples of Effective Formats

Not sure where to start when it comes to formatting your call center resume? Here are a few examples of effective formats:

• Chronological Resume: This is the most common type of resume, which lists your work experience in reverse chronological order.
• Functional Resume: This format emphasizes your skills and qualifications above your work experience.
• Combination Resume: As the name suggests, this format combines elements of both chronological and functional resumes.

No matter which format you choose, be sure to customize your resume to the specific position you’re applying for. This will help you stand out from the competition and increase your chances of landing an interview.

Crafting a great call center resume requires attention to detail and a focus on highlighting your unique skills and qualifications. By including the basic components of a resume, paying attention to specific considerations for call center positions, and choosing an effective format, you can create a winning resume that helps you land your dream job.

Professional Summary

A professional summary is a brief statement that summarizes the most important aspects of your career and accomplishments. It is typically located at the top of your resume and serves as a quick snapshot of your qualifications for the job you are applying for.

When it comes to writing an effective summary for a call center position, it is important to highlight your experience providing excellent customer service and your ability to handle high-pressure situations. Emphasizing your communication skills, problem-solving abilities, and proficiency in utilizing call center software can also be beneficial.

An effective professional summary for a call center position should be concise and tailored to the specific job you are applying for. It should provide a clear and focused overview of the value you can bring to the company.

Here are some examples of successful professional summaries for call center positions:

Experienced Call Center Representative with a proven track record of providing exceptional customer service. Skilled in handling high-pressure situations and resolving complex customer issues. Proficient in using call center software and technologies.

Results-driven Call Center Manager with over 5 years of experience leading teams of customer service representatives. Adept at developing strategies to improve customer satisfaction and streamlining call center operations. Excellent communication and leadership skills.

Motivated and detail-oriented Call Center Agent with 2 years of experience in the industry. Excels at multitasking, problem-solving, and providing personalized customer service. Proficient in using call center software and technologies.

Your professional summary should showcase your relevant skills and experience while also providing a glimpse of your personality and work ethic. It should be tailored specifically to the call center position you are applying for and show why you are the best fit for the role.

Skills and Abilities

When it comes to working in a call center, there are specific skill sets employers are looking for. These include:

Customer service: Demonstrating excellent customer service skills is a must in any call center role. This involves being able to maintain a positive attitude, displaying empathy, and communicating clearly and effectively.

Communication: Excellent communication skills are essential in a call center role. This includes being able to listen actively, ask the right questions, and convey information clearly and concisely.

Technical abilities: Many call centers use advanced technologies and databases to manage customer interactions. Having a strong aptitude for technology and experience with online systems can be a significant advantage.

Time management: In a fast-paced call center environment, it’s essential to be able to manage your time effectively. This includes the ability to prioritize tasks, complete work efficiently, and meet deadlines.

Multitasking: Call center employees are required to handle multiple tasks simultaneously, such as answering phone calls while updating customer records. Being able to multitask while maintaining a high level of accuracy is crucial.

To showcase these skills effectively in a call center resume, be specific and use concrete examples. Instead of listing soft skills like “good communication skills,” use action verbs and phrases like “Managed a high volume of customer calls daily while maintaining a positive and upbeat demeanor.”

Here are some other tips to keep in mind for crafting an effective call center resume:

Tailor your resume to the specific job. Highlight the skills and experiences that directly align with the job listing.

Quantify your accomplishments. Use numbers and statistics to demonstrate your successes, such as “Increased customer satisfaction ratings by 10% through effective communication and problem-solving skills.”

Keep it concise. Employers receive many resumes, so make sure your resume is easy to read and only includes relevant information.

Finally, when it comes to including a skills section on your call center resume, make sure you use powerful and specific language. Here are some examples of effective skill sections:

Professional Skills: Strong communication skills, customer service expertise, ability to work well under pressure, proficiency in CRM software and call center technologies.

Technical Skills: Experienced with cloud-based customer service software, adept at navigating complex databases, broad understanding of customer data privacy and security protocols.

By showcasing your relevant skills and demonstrating how you can add value to a call center team, you can create a compelling resume that stands out to employers in this competitive space.

Work Experience

When it comes to detailing your previous call center work experience in your resume, there are a few best practices to keep in mind. These best practices include quantifying accomplishments and responsibilities, along with providing examples of call center work sections.

Best Practices for Detailing Previous Call Center Work Experience in a Resume

Focus on relevant experiences  – If you have worked in multiple call centers during your career, emphasize the experiences that are most relevant to the job you are applying for.

Be specific  – Provide details about your role and the types of calls you handled. For example, did you handle customer complaints? Tech support? Sales calls? Be specific and provide examples.

Highlight achievements  – Detail specific achievements and accomplishments from your past call center work experience. By quantifying your achievements, you can demonstrate your impact and value as an employee.

Include relevant skills  – List the skills that you acquired and used during your call center work experience, such as communication skills, problem-solving skills, and technical skills.

Use metrics  – Whenever possible, use metrics to quantify your accomplishments. For example, if you were able to achieve a high rate of customer satisfaction or reduce call wait times, include those statistics in your resume.

Quantifying Accomplishments and Responsibilities

To make your past call center work experience more impactful on your resume, you need to quantify your accomplishments and responsibilities. Here are a few examples of how to do that:

• Increased sales revenue by 20% through successful cross-selling techniques.
• Responded to an average of 50 customer complaints per day, maintaining a 95% customer satisfaction rating.
• Handled 80 calls per day with an average call time of 2 minutes or less.

By providing specific numbers and statistics, you can demonstrate your value as a call center employee and showcase your abilities to potential employers.

Examples of Call Center Work Sections

Here are a few examples of how to structure your call center work experience section in your resume:

Call Center Representative ABC Company June 2017 – May 2020

• Handled 75 calls per day, achieving a 92% customer satisfaction rating.
• Generated a conversion rate of 15% through successful upselling techniques.
• Trained new reps on company policies and procedures.

Customer Service Representative XYZ Corporation January 2015 – May 2017

• Consistently met and exceeded monthly quotas for sales revenue and customer retention.
• Provided technical support for customers experiencing software and hardware issues.

Education Section

When it comes to creating your call center resume, the education section is an important part that you shouldn’t overlook. Even if you don’t have a college degree, it’s still important to include any relevant education and training that you’ve received. Here are some tips on how to effectively convey your education in a call center resume:

How to effectively convey education in a call center resume

Be concise and clear:  Only include the necessary information and keep it simple.

Highlight relevant coursework:  If you have taken any courses that are specifically related to a call center job, make sure to include them.

Include certifications:  If you have any certifications, such as a certificate in customer service, that can also be listed.

Don’t forget about on-the-job training:  If you have any training that you received on the job, it can still be included in the education section.

List your GPA (if applicable):  If you have a good GPA, it can be an asset to your resume. However, if your GPA is low, you may want to leave it off.

Appropriate education level for a call center position

While a college degree isn’t always required for a call center job, having at least a high school diploma or GED is usually necessary. However, some call center positions may require additional education or training. For example, if you are applying for a technical support position, having a degree in a related field may be required.

Examples of effective education sections

Here are some examples of effective education sections that can be used as a guide when creating your own:

• Bachelor of Science in Business Administration, XYZ University, 2015-2019
• Relevant coursework: Customer service management, communication skills, marketing principles

Education and Training:

• Diploma in Business Administration, ABC High School, 2011-2015
• On-the-job training: Six months of customer service and sales training

Certifications and Training:

• Certificate in Customer Service, XYZ Training Center, 2018
• Training: Three months of call center operations training

Remember, your education section should be tailored to the specific job you are applying for. Highlight any relevant education and training that you have received and make sure to keep it clear and concise.

Basic Tips for Writing an Effective Call Center Resume

When it comes to crafting a strong call center resume, there are general tips that apply to any type of resume as well as best practices specific to call center resumes. It’s important to also be aware of common mistakes to avoid.

General tips for any type of resume

• Keep your resume clear, concise, and easy to read. Use bullet points and clear headings to organize your information.
• Tailor your resume to the job description. Highlight specific skills and experiences that align with the requirements of the position.
• Use action words to describe your achievements and responsibilities, such as “managed,” “resolved,” and “improved.”
• Quantify your accomplishments wherever possible. For example, instead of saying “handled customer complaints,” say “successfully resolved an average of 50 customer complaints per week.”

Best practices specific to call center resumes

• Emphasize your customer service skills. Call center roles require excellent communication and problem-solving abilities.
• Highlight your experience with call center software and technology. This includes familiarity with phone systems, customer relationship management (CRM) platforms, and call monitoring software.
• Mention any language proficiency. If you are bilingual or multilingual, this can be a huge asset in call center roles as it allows you to assist a wider range of customers.

Common mistakes to avoid

• Being too vague. Avoid using overly general terms or phrases that do not clearly convey your responsibilities or achievements.
• Failing to customize your resume. Using the same generic resume for every job application can make it seem like you’re not invested in the specific role.
• Listing irrelevant experience. While it’s important to include all relevant work experience, including irrelevant experience can make your resume less focused and effective.

By following these tips and avoiding common mistakes, you can create a call center resume that highlights your strengths and experiences, and ultimately helps you stand out to potential employers.

Call Center Resume Samples

As an experienced copywriter and subject matter expert, I understand the importance of a well-crafted resume. In this section, we will provide 25 sample call center resumes and analyze their strengths and weaknesses. Our goal is to help you identify what makes a particular resume stand out from the rest and how specific sections of the resume contribute to its overall quality.

Sample Call Center Resumes

We have curated 25 call center resume examples that showcase various styles, designs, and formats. We have chosen resumes from candidates with different levels of experience and skill sets to provide a comprehensive view of the field. Each resume will be analyzed in terms of its structure, content, and presentation.

Strengths and Weaknesses Analysis

Our team of experts will provide a detailed analysis of each resume, highlighting its strengths and weaknesses. We will identify key areas such as formatting, achievements, skills, and work experience to provide valuable insight into what makes a great call center resume.

Standout Resume Factors

We will also discuss what makes a particular resume stand out from the rest. By identifying key factors such as attention-grabbing opening statements, relevant skills, and quantifiable achievements, we will provide actionable tips to help you improve your resume and make it stand out in a highly competitive field.

Sectional Contributions to Overall Quality

To help you understand the importance of each section of the resume, we will provide an explanation of how specific sections contribute to its overall quality. We will review each section, such as the profile summary, skills section, work experience, and education and analyze how they add value to the resume.

Frequently Asked Questions About Call Center Resumes

When crafting a resume, it’s common to have questions about what information to include and how to present yourself in the best light. A call center resume can present some unique challenges, which is why we’ve compiled a list of frequently asked questions to help guide you in the right direction.

Common questions about resumes in general

What should I include in my resume? A: Your resume should include your contact information, a professional summary, work experience, education, relevant skills, and any additional certifications or training.

How long should my resume be? A: A standard rule of thumb is to keep your resume to one page, but if you have extensive work experience or additional relevant information to include, your resume can extend to two pages if necessary.

How do I format my resume? A: Use a professional and clean layout, with clear section headings and bullet points to succinctly highlight your experience and skills.

Questions specific to call center resumes

What skills should I include? A: Relevant skills for a call center resume include excellent communication, customer service, problem-solving, and multitasking abilities. Additionally, proficiency in call center software and a familiarity with customer relationship management (CRM) systems can be a plus.

Should I include metrics in my resume, such as call volume or resolution rates? A: Yes! Including specific metrics in your resume can help quantify your achievements and showcase your success in the role.

How do I handle gaps in my call center work experience? A: Be honest and transparent about any gaps in your work history, and use your cover letter to explain any reasons for time away from the industry. Additionally, highlighting any transferable skills or experience gained during this time can be valuable.

Answers to frequently asked questions

What are some common mistakes to avoid? A: Avoid misspellings and grammatical errors, using inappropriate language or tone, and failing to customize your resume to the job description. Additionally, be sure to include only relevant information and avoid including any personal information outside of your contact information.

How do I make my resume stand out? A: Along with including relevant skills and metrics, use keywords and phrases from the job description, and highlight any unique experiences or accomplishments that set you apart from other candidates.

Should I include a cover letter with my resume? A: Yes, including a tailored cover letter can help show your enthusiasm for the role and highlight your qualifications in a more personal way.

Crafting a call center resume is all about showcasing your relevant skills, experience, and accomplishments in a clear and professional way. By following these frequently asked questions and best practices, you’ll be well on your way to landing your next call center job.

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No Experience Call Center Resume

Download this No Experience Call Center Resume Design in Word, PSD, Apple Pages, Publisher, InDesign Format. Easily Editable, Printable, Downloadable.

No experience call center resume.

Address - 1570 McKinley Avenue, Centennial Colorado CO 80111

Phone - +812-550-6587

Email - [email protected]

Website - profile.com/cassyonell

I am applying for the positIon of Call Center Agent.

I am passionate and fast-learner. A sales person who can communicate and engage to sales management.

I am interested tighting up with this company.

Bachelor Of Science In Business Management 2005-2010 College of Commerce and Business Studies University of Colorado

Vocational Short Course Basic Business Management 2000-2005 Secondary School Westville School of Business

Experience:

Sales Representative Smart Cellular Corp.  |  2021-2020

• Coordinating Sales Department
• Marketing products and services.
• Performing sales processes for tech business

On-The-Job Trainee Thinker Solutions, Inc. |  2020

• Excellent working knowledge of spreadsheet layout and documentation
• Knowledge in sales report presentation
• Good communication skills 
• Customer Servicing
• Customer Service & Communication
• Microsoft Office Tools
• Verbal Communication

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Sample Cover Letter With No Experience in Field (And How to Write Yours)

By Biron Clark

Published: November 10, 2023

Cover Letters | Recent Grads

Biron Clark

Writer & Career Coach

Writing an articulate cover letter is challenging for all job seekers. But if you have little or no work experience in a field, the stakes are higher. It’s more challenging to prove your value when you don’t have a series of professional accomplishments to back up your assertions. On the bright side, you probably have more to offer an employer than you realize. You just have to package your strengths the right way.

In this article, you’re going to learn how to write a cover letter for a job with no experience in that field. And we’ll look at a full sample after going through the steps.

Let’s get started…

How to Write a Cover Letter With No Experience

1. the main purpose of your cover letter with no experience.

The purpose of a cover letter is to complement your resume and convince more employers to interview you. You may refer to your resume when writing a cover letter for a job application, but you must expand upon points made in the resume when writing the cover letter.

The cover letter should breathe life into the points made in the resume, and create a compelling—or even emotional—narrative around your career hopes and aspirations . It’s your chance to tell your story and show that you have the passion and the drive to come into a job and make a difference.

And at the end, it should ASK for the interview. We’ll talk about that coming up. Let’s get started by going through how to write a cover letter with no experience, step-by-step…

2. Cover Letter Contact Information

When beginning a cover letter for a job application, start with your contact details in the top left-hand corner of the page. Include your name, city of residence, phone number, and email address. (To preserve your privacy, do not include your physical address). You should also include your LinkedIn URL. Next, write the name of the company you’re applying to, and its city of residence.

3. Your Salutation

Ideally, you address your reader by name in your salutation. Internet sleuthing may reveal the name of the hiring manager. If you can’t find a name, you have two options: call the organization and ask to learn more about the position, or write “Dear ” or “Dear Hiring Manager.”

This isn’t ideal, though. You should really only be sending a cover letter if you know the hiring manager’s name and have some specific information about the position. So if you know nothing specific about the hiring manager or job, and the company hasn’t asked for a cover letter specifically, then you probably don’t need to send it .

4. Cover Letter Introduction

Use this section of your cover letter to introduce yourself and share your enthusiasm and why you applied for the position .

Start with your name and provide some background on your strengths. Always identify the position you’re seeking and how you learned about it. If someone at the company told you about the job, then mention that person’s name (only after asking their permission, though). Aim for one to two sentences in your Introduction—keep it short, sweet, and precise.

Example Cover Letter Introduction with No Experience in the Field:

“Hello, my name is Grace Addington, and I’m a goal- and detail-oriented civil engineering graduate from Petaluma College. I was excited to learn about the Junior Engineer internship at Bay Area Rapid Transportation through my former classmate Katie Heinz.”

5. Body Paragraphs

Here comes the most critical part of writing a cover letter with no experience. The purpose of your body paragraphs (one to two brief paragraphs, tops) is to prove that you’re the best candidate for the position. Seeing as how you have little or no previous professional work experience to fall back on, you’ll want to place emphasis on soft skills —attributes of a personal nature that say a lot about your work ethic and ability to work in sync with others. Or, if you have job-related skills (AKA hard skills) from another type of role, point out how those skills will help you transition into this next job and succeed quickly.

That’s what hiring managers are looking for! So while it’s great to write about soft skills and put together a cover letter talking about how you’re willing to learn their job… it’s much better to point out any hands-on experience that you have. So if you’re able, always highlight that first and foremost.

For example, if you had an internship, worked in an unrelated field, did a few academic projects while studying, gave a presentation, etc., those are still valuable pieces to put on your resume AND in your cover letter.

Your resume likely already consists of part-time jobs or school activities or memberships in school associations that maybe aren’t 100% related to the job you’re going after.

Look closer, though—you’ve probably garnered skills in these experiences that can carry over to the job you’re applying for. Below are two examples of cover letter body paragraphs that hone in on two key phrases noted in a job advertisement as requirements: “strong interpersonal skills” and “positive work ethic.” You should be able to figure out pretty quickly which example hits the mark.

Let’s look at two sample paragraphs now from cover letters with no experience in a field:

“I am Twig & Twine’s ideal office manager. As my resume states, I served as an RA at my dorm. I know how to manage an array of things.”

“You’re looking for a candidate with strong interpersonal skills and a positive work ethic. While serving as an RA at Porter College’s main dormitory, I planned monthly social events for over 200 students, settled two to five student disputes per week, and mentored a select group of students in Composition. The experience taught me, rather quickly, how to efficiently multi-task, and how to effectively settle conflicts of all types in a calm, level-headed manner. I feel confident stating that I can bring these talents to Twig & Twine’s office manager position.”

The second example takes the duties that likely appeared in the RA position on the resume and then digs deep, illustrating how the tackling of those duties turned into accomplishments, and led the applicant to grow the crucial skills needed for the office manager position.

One last thing about body paragraphs—remember to frame your message around the employer’s needs, and not yours. Focus on what you can bring to the job, and how your talents will translate into success for the company. That’s important in any cover letter, and becomes even more crucial in a cover letter with no previous work experience.

6. Concluding Your Cover Letter

End your cover letter by reiterating why you’re the best candidate and express your interest once again in the position. And ask them for the interview! It’s surprising but most job seekers don’t do this, and it’s been shown to improve your chances of getting a call to come in for an interview!

So conclude your cover letter by thanking the reader for the time they took to review your application, and tell them you’d like to find a time to meet for an interview to see if it might be a good fit to work together. To close, sign off formally. Try “Respectfully yours” or “Sincerely.”

7. Proofread Everything

Before sending out your new cover letter, read it out loud to catch errors quickly. Ask a trustworthy person to read it as well. Nothing stops you from getting interviews faster than an obvious typo or error in your cover letter or resume, and you only have to check once, but make sure you’re checking it thoroughly!

8. Save it as a PDF

Once the content is finalized, save it as a PDF and title it “ Cover Letter” to prevent confusion. Voila! You’re done. If you follow the tips above, you’ll have a great cover letter with no experience so you can get interviews and job offers in this new field!

Sample Cover Letter With No Experience in Field:

Next, let’s look at a full sample of a cover letter that explains why you’d fit well in a role ( and why you chose to apply for this type of role ):

Dear Name, I’m writing to you regarding the Sales Associate job posting, which I believe reports to you. I can offer 5+ years of experience working directly with customers over the phone and in person, primarily in customer support. Although I haven’t worked directly in sales, my customer support experience has helped me build skills in communication, persuasion, and problem-solving, which I believe will translate well into selling software subscriptions for your firm. I’m motivated to transition into sales to continue challenging myself and growing in my career, and I’ve always enjoyed a challenge, which I think working in sales will provide me. I’ve attached my resume for your review. If any of the above sounds interesting, I’d welcome the chance to talk on the phone this week. Thanks for considering my note today. Best regards, Your Name

This cover letter is upfront and clear that you have no experience in the field of sales, but shows that you’re willing to learn and excited to learn this new job. That’s essential!

You don’t JUST want to say you’re willing to learn, though. You want to PROVE that you’ll be able to learn. That’s why this letter also mentions the experience you have that is most similar. In the case of the example above, it’s the customer service experience and communication skills.

While this person may not have sold anything to customers, they still interacted with customers directly, which will be seen as a plus.

One other thing you should always point out if possible: Experience working in the same industry. So if you’ve never done sales, but you did customer support in the exact same industry as the employer, that’s a huge plus… because it means you’ll have less learning needed on the job!

Other Articles That May Help You:

• 3 more tips for writing a cover letter that stands out.
• General tips for how to get a job with no experience.
• How to write the perfect resume “Summary” section with no experience.

About the Author

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This really helped me

Thanks for this! Really helpful for me as a new graduate and non native English speaker. I’ve started using the steps here and am planning on sending a lot of applications this week to see how it works.

Thank you for the examples. I hav ea little bit of experience so I’m not writing the cover letter with absolutely no work experience but this still is helpful and seems to work for me.

One hiring manager told me that the reason they chose to call me was my cover letter.

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How to Describe Your Work Experience on a Resume? [+Examples]

Your work history section is the most important part of your resume. It's also the most difficult part of your CV to address. Keep reading to find out how to properly describe your work experience on your resume. 

Because while a well-written work experience section can land you a job, a badly written one can easily sabotage your chances of getting an interview. You must know how to write it and what to include in it. 

And that's what this guide is for! It will show you:

What is a work experience section?

• Why bother writing it?
• Where to put the work experience section on your resume?
• …if you’re a student or a fresh graduate?
• …as an experienced professional?
• …if you’re an artist or creative?
• …if you’re changing careers?
• How to overcome an employment gap?
• How to address maternity leave?
• Plus some final tips and tricks

Too long, don't wanna read? Watch this 60sec video guide

The work experience section or employment history is a detailed summary of your past work experience . In other words, a comprehensible report of all jobs you’ve held in the past.

Depending on your background, you can include full-time positions, part-time jobs, temporary roles, internships, or even volunteer work.

In the work history section, you should list key information such as: 

• names of companies
• positions held
• dates of employment
• responsibilities you've held

But more importantly , it should highlight your main achievements and provide specific examples.

Side note: The experience section often goes under other names. Some people call it Employment history . Others refer to it as Work experience or Work history. All of these terms are interchangeable and all of them are correct. So you don't have to worry about picking the right one. 

Oh, and if you have a LinkedIn profile filled with all the important details, including your work experience, academic background, skills, and qualifications, you can easily  turn it into a polished resume with just one click.

Why should you include the work experience section?

We hate to use the word “important” , but…

… work experience is super important, if not a key section of your resume. 

When you think “resume ”, the work experience section is probably the first thing that comes to your mind. And you’re not alone. Based on this section employers determine whether or not you have what it takes for the job.

It provides an overview of your experience. A well-written work experience section is a crucial element because it shows that you have the necessary qualifications.

Where to put your work experience on a resume?

In most cases, your work experience section should come right after your contact info and professional summary.

But this isn't always the case. In some situations, you want to put your key skills, key achievements, or education section first.

For example, place your education first if you’re a student, fresh graduate, professional who recently went back to school, Ph.D. researcher , doctor, or another profession where the educational background is very important. Or if you’re writing an academic CV.

Generally speaking, the role and importance of your employment history section depend on where you're in your career and the type of resume you choose to write.

You can choose to write either a chronological, functional, or combination resume:

A chronological resume  

The most common resume type . 

It’s built around the employment history section. This makes it great for seasoned professionals with several years of work experience. It presents information in reverse-chronological order, with the most recent events being placed first.

Order of sections in chronological resume usually looks like this: Contact Information > Professional Summary > Work Experience > Education > Skills > Others .

A functional resume

This resume type draws attention to and puts forward your skills , accomplishments, job traits, and personal characteristics. 

It works best for fresh graduates, students, people returning to work after parental leave, and people who are changing careers — in other words — for those who might already have the skills but lack experience (or have an employment gap in their resume).

Order of sections in functional resume usually is the following: Contact Information > Professional Summary / Resume Objective > Skills / Projects > Work History / Education > Others .

A combination resume  

A combination resume contains elements of both the chronological and functional format. It does so by including your relevant skills and accomplishments first and then detailing your employment history and education. 

It's great for students, fresh graduates, or career changers who don’t really fit elsewhere. 

A combination resume also gives you a chance to order sections in a way that works best for your unique career path. You can, for instance, place the key achievement section first if there's a success that you truly want to highlight. 

How to write a work experience section?

In summary, you should begin with listing your current (or most recent job) and then continue with the previous ones. Your first job should close the section. 

The description of your most recent job position should include the following information:

• name of the company
• responsibilities and achievements

The more recent the job, the more detailed information about it you want to offer. On the other hand, you don’t really want to waste space on jobs that took place years ago. So, don’t go into too much detail. 

Sounds simple enough, doesn’t it? Despite that, the employment history section is probably the most difficult to write. Why though?

The answer is quick — the main challenge of describing your work experience on your resume is the sheer amount of information you have to include in this section. You have to choose wisely what to include so you won’t overwhelm the recruiter. 

Another problem arises once you stop writing it. You look back to your finished work history section and you may wonder:

Is your work experience section too short? Is it too long? Does it look somewhat chaotic? 

There’s no reason to worry though. We’ve got you. Here are some tips on how to make your job history section more orderly and appealing: 

• Use action verbs. As opposed to buzzwords, there are some powerful words you DO want to use. These include expressions such as “achieved,” “advised,” “negotiated” and others. See the pattern there? Instead of adjectives, use verbs you can support with evidence.
• Tailor it to a specific opening. Your accomplishments should match the employer’s needs and priorities. This is one of the quickest ways to get noticed and invited to an interview. Do your research and re-arrange your bullet points to show exactly the type of experience they want.
• Keywords. Reread the advertised job description and carefully pick the most important keywords. These are the words that best describe the position you’re applying for. Pack your resume with these keywords. Not only will it help you get past applicant tracking systems (ATS), but it will also leave a lasting impression on the hiring manager.
• Show your problem-solving skills . In the end, hiring managers want to know how effective are you when it comes to solving real problems. There’s no better way to prove your problem-solving ability than to briefly describe how you solved difficult problems in the past. Follow the PAR scheme: What was the Problem? What Action did you take? What was the Result?
• Quantify your past results. Managers love measurable results. A single number is often worth a thousand words. Don’t say you “increased the company’s revenue by, like, a lot”. Instead, don’t be afraid to brag about “increasing the company’s revenue by 20%.”
• Use bullet points. Bullet points help you structure your sub-sections. It also takes next to no effort on your part. Use them in combination with short paragraphs. First, describe the scope of your responsibilities, then use bullet points to list your top contributions for each job. Add 2-4 bullet points for each job.

Then, there are also common work experience section mistakes that you should avoid: 

• Don’t include the job description. Wait, what? Isn’t that the whole point? Well, no, employers usually know what the job should entail. Instead of listing what you were supposed to do, tell your potential employers what positive results you were able to bring about.
• Avoid buzzwords. Some phrases have been used so much in resumes that they became meaningless. Avoid words such as “thinking outside the box,” “creative,” or “problem solver.” These words always sound insincere. You want to inspire confidence. If you're using too many buzzwords, try to rephrase your content to make it more results-focused and skill-based.

Christy's word of advice

When it comes to the Work Experience sections, many resources say you should only highlight achievements and omit duties. What's your take on this?

“ I usually say have both. I recommend putting a few most important duties first because that's adding the context, and then the achievements. You can maybe get away just with the achievements if you're in an achievement-focused role, for instance, sales. But in general, I'd recommend having a mix — context plus impact. ” — Christy Morgan , Kickresume's Resident HR Expert

How to list work experience if you’re a student or a fresh graduate?

Naturally, you don’t have tons of experience if you’ve just finished school. Yet, being young is no obstacle. It comes down to how you present the experience you already have.

As a student or fresh graduate, you should place your work experience after the education section. Then list key skills, volunteer experience, and other voluntary sections.

Why list education first? Because your education and educational results are your strongest weapons right now.

Also, try to think of any job-relevant experience that you could put on your resume. Do you have any related experience at all when you worked as an intern? Have you done some volunteer work for a local charity? Or attended a conference? 

All of these things belong on your resume. Treat your internships and extracurricular activities as regular jobs.

These activities can showcase your motivation and skills. They also help recruiters gauge your professional aptitude. Each one of them should come with a few points that detail your responsibilities and accomplishments.

Here’s what you can include in your employment history section:

• Part-time jobs. If you’re fresh out of school (or still studying), part-time jobs are probably your primary type of experience. Even if the job isn’t super-relevant to the job you’re applying for now, there are valuable transferrable skills you’ve acquired in that job. Highlight them.
• Internships. Paid and unpaid college internships are one of the best weapons against the “experience required” line in a job posting.
• Volunteering . Most recruiters look at volunteer experience similar to paid work experience. Just because you didn’t get paid doesn’t mean you didn’t do a good job. Go ahead and list your volunteer roles as you would a full-time job. Detail the length of time you volunteered, relevant tasks you undertook, and the skills you gained through the experience.
• Extracurricular activities. If you’re applying for copywriting job, for example, recruiters will be more impressed to hear that you wrote a handful of articles for your student newspaper than that you had a summer job in a local fast-food restaurant.
• Leadership roles: Any leadership roles, even from clubs or sports teams, can demonstrate leadership skills and teamwork — both of which are highly valued by employers. 

How does this look in practice? Take a look at this fresh graduate sample below! 

How to list work experience if you’re an experienced professional?

Even if you’re an experienced professional, the hiring manager is going to put your work experience section under scrutiny. Because of that, you want to make sure your work experience section is tight.

To help employers navigate this section, list your work history in reverse chronological order. Put the most recent — and therefore the most relevant — items first.

Side tip: If you’re working a full-time job and freelancing at the same time, it’s only up to you to decide where you want to draw attention first.

Most importantly, don’t just state where you worked and what was your job title. Rather, also use 2–4 bullet points for each job to describe your duties and specific achievements. 

Here’s an example of how to do it:

Work Experience Section Example

Automotive Technician, Icahn Automotive, Rotorua, New Zealand (03/2017 – 09/2019)

• Repaired various cars and trucks. Troubleshot and diagnosed vehicles. Repaired or replaced defective parts. Ensured that everything was in compliance with the company’s high standards and clients’ needs.
• Awarded Employee of the Month for increasing customer satisfaction with provided services from 87% to 95% within one year.

Mind the length

Executives can use more than one page of their resume to present their extensive work experience. But that doesn’t mean that you should let your resume become a 700-page-long autobiography.

You may be wondering how to filter the information then. Especially if you have years of substantial experience. 

Well, as we already said earlier, if something’s recent, it also means it’s more relevant. That’s why you should describe more recent jobs in greater detail . Older ones will do with a brief description, allowing you to save some valuable space for more important details to put on your resume.

Finally, remember that you should never ever make your resume longer than two or three pages. Recruiters are busy and they can easily get overwhelmed by an overly long document. It would be sad if only this killed your chances of getting called for an interview . 

How far back should your employment history go?

Generally, it’s okay to include up to 15 years of experience, but try to avoid going further back in time than that. An exception would be a truly unique experience – such as being the one who started a successful company. 

Or, if a job requires 20 years of experience, then you should also definitely include more than 10–15 years of experience on your resume. 

However, most industries change a lot in 15 years, rendering any experience older than that obsolete.

If you have been working for less than 8-10 years, go back to the beginning of your work history and try to tailor your resume to be relevant to the job you’re applying for now.

Avoid writing about every single job you’ve ever held. This can easily overwhelm an employer and make them lose interest. Instead, only use previous work experience at least a bit related to the opportunity you want.

If you’ve worked more than 10 years as an executive, consider starting your work history at the point you became a manager. Most hiring managers don’t care what your first job was. They want to see how you progressed since you started as a manager.

How to write a work experience section if you’re an artist?

If you’re an artist, you know that your life and your job are a little different from the rest of the people. Because of that, it probably comes as no surprise that your work experience section should be different, too.

In short, as an artist, you should say goodbye to wordy descriptions and focus almost entirely on your portfolio . 

Consequently, your artist resume can be quite short and mostly focus on listing your training or education, courses you've taught, or artist residencies that you've been accepted to. 

See the sample below for what a good artist's resume should look like. Also, notice the fun creative resume template ! 

Finally, don't forget to polish up your social media profiles , as this is one of the most convenient ways of finding new clients today. Create your own website, and make sure to upload your portfolio to sites like Behance or Dribble. 

How to list experience if you’re changing careers?

If you’re pursuing a career change, your resume shouldn’t revolve entirely around your employment history. After all, that’s all in the past now. 

Instead , you should highlight your transferrable skills. You need to show how you can use the skills from your previous career in the new one.

Because of that, the hybrid resume format is the way to go.

How to do this? 

• In the employment history section, briefly outline your work history. Only mention those positions where you acquired skills that are relevant to the new position. You can also mention any relevant volunteer work.
• Try to find any keywords that relate to your experience. Look closely at the qualifications in the job description and tailor the bullet points in your work history to highlight that applicable experience.
• Focus less on the duties and more on your transferrable skills . These are any skills that you can transfer from one career to another. For example, if you have a background in journalism and want to apply for a copywriting position, the obviously shared keyword here is writing . Even though you don’t have any copywriting or marketing experience, you do have expert-level writing skills that you can use in the new field. That's a transferable skill. Try including these in your work experience section.

How to overcome an employment gap in your work history?

While many see a gap in their resume as an issue that's hard to overcome, that isn't necessarily the case. You just have to know which gaps should be addressed and which can be ignored.

If the resume gap is worth addressing, you can also learn how to give your resume gap a little “glow up.” 

Generally speaking, there are two basic criteria you need to consider when thinking about the seriousness of an employment gap on your resume: its duration and how recent it is.

• Short gaps don’t matter. Work gaps don’t generally become red flags unless they lasted for more than six months.
• Old gaps don’t matter either. Recruiters are interested in recent history and won’t investigate things that no longer have an impact on the present.

If your resume employment gaps are recent and quite long, what can you do?

• Change the way you write dates. Simply exclude months and the gap might disappear. So, instead of writing (October 2017 – August 2019), (September 2014 – January 2017) , you write (2017 – 2019), (2014 – 2017). Obviously, this technique works best for employment gaps that took place within a single calendar year.
• Consider changing the format of your resume. You should use the functional resume format. It shifts attention to your strengths and job-relevant skills rather than your work history.
• Make the most of your employment gap. Starting a business, freelancing, studying, volunteering, taking a purposeful sabbatical — all of these count as valuable experience. List these experiences along with other positions you held in the work experience section. Describe how you expanded your skillset.
• Boost your credibility with references . Ask your former employers, ex-colleagues, and other industry professionals if they’re willing to vouch for you. Include their names and contact information directly in your resume or attach an additional page to your resume.

How to address a maternity leave on your resume?

A very specific type of employment gap is maternity/parental leave. 

If you find yourself in the situation when you're trying to enter the work world after you took some time off to give birth or take care of your offspring, you may be a little worried about how to address it in your resume. 

The best thing to do is to use the functional or combination resume format , rather than chronologically list your previous work experience. 

Both formats allow you to attract the employer’s attention with your skills before addressing the elephant in the room.

Once you’ve done that, briefly mention that your career gap was due to the maternity leave. You can do it like this:

Example: How to address maternity leave in the work experience section

Maternity leave (January 2019–present)

That's it. You don't have to go into great detail. After all, you're not the first person in the world who has ever taken a parenting leave.

You just have to make sure to emphasize the work you did before you took some time off. Write about it as if it were yesterday and you still remember the details of the projects you worked on. Recall your accomplishments and the projects you're proud of from that period of your life. Time doesn’t devalue those experiences and skills that you've learned in the past.

Alternatively, if you've volunteered or completed a course during your leave, don't forget to mention it! Make sure to write about any relevant community service or voluntary work that you engaged in during your time away. Any freelancing projects or short-term gigs work as great resume enhancers.

See the example below: 

Example: How to update the work experience section after maternity leave 

During my maternity leave, I focused on maintaining and enhancing my skill set. That involved enrolling in an online course, continuing my education, and participating in a sales conference to ensure that I remained up-to-date with industry happenings.

Sales Success Summit, Boston (June 2019)

• Joining fellow sales leaders, trainers, and enablement professionals to learn expert secrets about sales and marketing.

The Art of Sales: Mastering the Selling Process (Northwestern University) – Online course (March 2019 – June 2019)

• Coursework focused on standing out in the crowd, attracting customers, and building support for initiatives within one’s company.

If you'd like more tips on how to do this, go and read our article on how to tackle maternity leave on your resume.

Final resume tips

• Don’t be afraid to use bold whenever you want to highlight important bits of information within the section.
• Include key achievements subsection. Pick the biggest achievement from each job and highlight it in a subsection. You can also write it in bold. This will catch the attention of the hiring manager in an instant.
• Keep it simple and easy to read. Don’t overdo it. Pick 1-2 colors maximum, 1-2 fonts, and 1-2 heading sizes.
• Remember it’s not only about you . It’s also about your future employer. Look at the job description again and determine what are his needs. Address these in your work experience section.

FAQ: How to describe your work experience on a resume

1. Is it ever ok to change the title of my past jobs a little bit?

While we always advise against lying on your resume, slightly altering the name of your past position shouldn't hurt you. Especially, if the name of the position didn't fit your responsibilities (which happens more often than you'd think). 

Additionally, if your boss thought they were being original but you ended up with a stupid-sounding work position name, you've also got the green light to change it in your resume.

2. What should I not include in the work history section of my resume?

• A wall of text. Always opt for bullet points.
• Too much information. Keep it brief. 
• Personal information. Your age, relationship status, or sexual orientation are all private information (and should stay that way during the recruitment).

3.   Should I include a job that I was fired from in my resume? 

Yes, if it's relevant to the prospective job position, there's no reason not to mention it. Even if you were fired (for various reasons), you've managed to get the job in the first place and you've learned some valuable skills. 

This article was recently updated. The original article was written by Nikoleta Žišková in 2021 .

Is it ever ok to change the title of my past jobs a little bit?

While we always advise against lying on your resume, slightly altering the name of your past position shouldn't hurt you. Especially, if the name of the position didn't fit your responsibilities (which happens more often than you'd think). 

What should I not include in the work history section of my resume?

• Too much information. Keep it brief. 

Should I include a job that I was fired from in my resume?

Yes, if it's relevant to the prospective job position, there's no reason not to mention it. Even if you were fired (for various reasons), you've managed to get the job in the first place and you've learned some valuable skills. 

Should I include my GPA on my resume?

As a rule of thumb, you should include your GPA if it's 3.0 or above and you're a recent graduate. If you're further along in your career, recruiters typically care more about your work experience than your academic performance.

I've already graduated. Should I still list my high school under the education section?

Usually, once you have a college degree or higher, you don't need to include your high school education in your resume.

Kaja Jurčišinová

Kaja Jurcisinova is a fresh graduate and a junior copywriter at Kickresume. Kaja completed her undergraduate degree in Art History at the University of St Andrews in 2018 and graduated with a Master’s in Arts and Culture from the University of Groningen in 2021. She was an intern at multiple cultural institutions across Europe, including the Dutch Museum Association in Amsterdam, the Matter of Art Biennale in Prague, and the European Cultural Centre in Venice. At the moment, she resides in Visby on the Swedish island of Gotland.

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