skills for a medical receptionist resume

Top 12 Medical Receptionist Skills to Put on Your Resume

A compelling resume for a medical receptionist position showcases a blend of interpersonal, technical, and administrative skills, critical for navigating the fast-paced and sensitive environment of healthcare facilities. Highlighting these skills effectively can set you apart in the competitive job market, demonstrating your capability to handle the multifaceted responsibilities of the role with professionalism and efficiency.

Medical Receptionist Skills

• HIPAA Compliance
• EMR (Electronic Medical Records)
• EHR (Electronic Health Records)
• Medical Terminology
• Multi-Line Phone
• Patient Scheduling
• Insurance Verification
• Microsoft Office
• Customer Service
• Billing Software
• Confidentiality Maintenance

1. HIPAA Compliance

HIPAA Compliance for a Medical Receptionist involves adhering to the Health Insurance Portability and Accountability Act regulations by protecting patient health information, ensuring privacy and security during data handling, and following proper procedures for the use and disclosure of such information.

Why It's Important

HIPAA compliance is important for a Medical Receptionist to ensure the protection of patient health information, maintain patient trust, and avoid legal penalties for the healthcare facility.

How to Improve HIPAA Compliance Skills

Improving HIPAA Compliance for a Medical Receptionist involves several key steps focusing on privacy, security, and patient rights. Here’s a concise guide:

Education and Training: Regularly update your knowledge on HIPAA regulations. HHS offers resources and training materials.

Patient Information Security: Ensure patient information is accessed only on a need-to-know basis and that physical and digital records are secure. Learn more about the Privacy Rule .

Communication Protocols: Be mindful of how and where you discuss patient information. Guidance on HIPAA & Coronavirus can offer insights into maintaining privacy even in challenging situations.

Data Encryption: Use encrypted communication channels for transmitting patient information. NIST provides guidelines on encryption standards.

Incident Reporting: Familiarize yourself with the procedure for reporting any privacy breaches or security incidents immediately. OCR Breach Reporting outlines the necessary steps.

Remember, continuous education and adherence to protocols are key to maintaining HIPAA compliance.

How to Display HIPAA Compliance Skills on Your Resume

2. EMR (Electronic Medical Records)

EMR (Electronic Medical Records) is a digital version of a patient's paper chart, containing their medical history, diagnoses, medications, treatment plans, immunization dates, allergies, and test results, used within one healthcare practice. For a Medical Receptionist, it's a tool to efficiently manage patient information, appointments, and communication.

EMR is crucial for a Medical Receptionist as it streamlines patient check-in, enhances data accuracy, ensures quick access to patient records, and improves overall efficiency in scheduling and managing appointments.

How to Improve EMR (Electronic Medical Records) Skills

Improving Electronic Medical Records (EMR) systems, especially from a Medical Receptionist's perspective, involves enhancing efficiency, accuracy, and patient satisfaction. Here are concise strategies:

Streamline Data Entry : Utilize templates and auto-fill features for common entries to reduce time and errors. Templates & Autofill

Regular Training : Stay updated with EMR software through regular training sessions. Training Importance

Patient Portal Utilization : Encourage patient use of portals for appointments and information updates. Patient Portals

Feedback System : Implement a feedback system for both patients and staff to suggest EMR improvements. Feedback for Improvement

Data Security : Ensure strict adherence to data privacy laws and regular security training. HIPAA & Data Security

Interoperability Enhancement : Work towards improving the interoperability of your EMR system with other healthcare providers for seamless patient data exchange. Interoperability

Scheduled Maintenance : Regularly update and maintain the EMR system to ensure reliability and efficiency. System Maintenance

By focusing on these areas, Medical Receptionists can significantly contribute to the efficiency and effectiveness of EMR systems, ultimately improving patient care and operational workflows.

How to Display EMR (Electronic Medical Records) Skills on Your Resume

3. EHR (Electronic Health Records)

EHR (Electronic Health Records) is a digital version of a patient's medical history, managed by healthcare providers, that includes diagnoses, medications, treatment plans, immunization dates, allergies, radiology images, and laboratory test results. For a Medical Receptionist, it's a crucial tool for scheduling appointments, updating patient information, and ensuring accurate and efficient communication between medical staff and departments.

EHR (Electronic Health Records) is important for a Medical Receptionist because it streamlines patient information management, enhances communication with healthcare providers, ensures accurate and up-to-date patient data, and improves overall efficiency in scheduling and administrative tasks.

How to Improve EHR (Electronic Health Records) Skills

Improving Electronic Health Records (EHR) systems, especially from the perspective of a Medical Receptionist, involves enhancing efficiency, accuracy, and patient experience. Here are concise strategies:

Training and Support : Ensure ongoing EHR training for receptionists to stay updated on software functionalities and best practices.

Customization : Customize the EHR interface to match the workflow of the reception area. This includes setting up quick-access templates for common tasks.

Patient Portal Utilization : Encourage patients to use the patient portal for appointments, information updates, and queries to reduce front-desk workload.

Feedback Mechanism : Implement a feedback system for receptionists to report EHR usability issues or suggestions for improvement. This can lead to targeted software enhancements.

Interoperability Focus : Advocate for EHR interoperability to ensure seamless information exchange between different healthcare providers, enhancing coordination and patient care.

Data Entry Accuracy : Employ strategies like double-checking patient information and using scanning technology for document upload to reduce errors.

By concentrating on these areas, Medical Receptionists can contribute to a more efficient and effective EHR system, ultimately improving patient care and administrative operations.

How to Display EHR (Electronic Health Records) Skills on Your Resume

4. Medical Terminology

Medical terminology is the specialized language used to describe the human body, its functions, diseases, procedures, and treatments, essential for accurate communication and documentation in healthcare settings, including tasks performed by a Medical Receptionist.

Medical terminology is crucial for a Medical Receptionist as it ensures accurate communication, facilitates effective scheduling and billing, and enhances understanding of medical procedures and patient needs, leading to improved patient care and service efficiency.

How to Improve Medical Terminology Skills

Improving your medical terminology as a Medical Receptionist is crucial for effective communication and administrative efficiency. Here are short, concise steps with resources for enhancement:

Enroll in Online Courses : Take advantage of free or paid online courses designed specifically for medical terminology. Websites like Coursera and EdX offer courses tailored to healthcare professionals.

Utilize Flashcards : Use flashcards to memorize terms. Websites like Quizlet have pre-made flashcards, and you can also create your own.

Read Medical Literature : Regularly read medical journals, blogs, and books. Websites like PubMed and MedlinePlus are great resources for accessing medical literature and terminology.

Use Medical Terminology Apps : Download apps designed to improve medical vocabulary. Apps like Medical Terminology (available for Android) offer quizzes and lessons.

Participate in Workshops : Attend workshops or webinars that focus on medical terminology. Often, professional healthcare associations and organizations offer these sessions.

Practice Regularly : Incorporate new terms into your daily conversations and tasks at work. Practice with colleagues or through role-playing scenarios.

By following these steps and actively engaging with the resources, you'll improve your understanding and usage of medical terminology, enhancing your efficiency and professionalism as a Medical Receptionist.

How to Display Medical Terminology Skills on Your Resume

5. Multi-Line Phone

A Multi-Line Phone allows a medical receptionist to manage multiple calls simultaneously by providing several lines or extensions, enabling efficient handling of patient inquiries, appointment scheduling, and communication with healthcare providers within a medical facility.

A multi-line phone is crucial for a medical receptionist as it enables handling multiple calls simultaneously, ensuring efficient patient communication, appointment scheduling, and emergency call management, vital for seamless healthcare service delivery.

How to Improve Multi-Line Phone Skills

Improving multi-line phone management as a Medical Receptionist involves enhancing efficiency, organization, and communication. Here’s a concise guide:

Familiarize with Features : Understand all features of your multi-line phone system. Use manufacturer's guides for quick reference.

Prioritize Calls : Learn to prioritize calls (e.g., emergencies, appointments). Mayo Clinic's guidelines can offer insights on prioritizing patient needs.

Use Hold Wisely : Communicate clearly when placing a caller on hold. Short, informative articles like Effective Hold Procedures can provide tips.

Take Detailed Messages : Ensure messages are thorough and accurate. Tools like Microsoft OneNote can help organize notes.

Leverage Voicemail : Set up informative voicemail greetings for after-hours calls. Voicemail Setup Guide can be a good start for basics.

Continuous Training : Engage in regular training sessions. Online resources like LinkedIn Learning offer courses on phone etiquette and customer service.

Feedback and Improvement : Collect feedback from patients and staff to identify areas for improvement. Implement changes based on feedback periodically.

By mastering these steps, a medical receptionist can significantly improve their efficiency and effectiveness in managing a multi-line phone system.

How to Display Multi-Line Phone Skills on Your Resume

6. Patient Scheduling

Patient scheduling is the process a medical receptionist uses to arrange appointments for patients with healthcare providers, managing the calendar to ensure efficient use of the provider's time while accommodating patients' needs.

Patient scheduling is crucial as it ensures efficient use of healthcare resources, minimizes wait times, enhances patient satisfaction, and optimizes the medical receptionist's ability to manage the flow of patients effectively.

How to Improve Patient Scheduling Skills

Improving patient scheduling requires a combination of efficient software tools, clear communication strategies, and flexible scheduling policies. Here are concise strategies for a medical receptionist:

Implement Efficient Scheduling Software : Use scheduling software that allows easy appointment setting, modifications, and cancellations. Look for features like automated reminders and online booking options. Acuity Scheduling and Zocdoc are examples of such tools.

Optimize Appointment Types and Durations : Define clear appointment types with accurate durations to manage daily schedules effectively. This ensures a balanced workload and minimizes waiting times.

Enable Online Self-Scheduling : Allow patients to book, reschedule, or cancel appointments online. This reduces the receptionist’s workload and increases patient satisfaction. MyChart offers a platform for patients to manage appointments online.

Implement a Waitlist System : Use a waitlist to fill cancellations efficiently. Software like Waitwhile can automate this process, improving overall scheduling efficiency.

Communicate Clearly and Promptly : Ensure all communication regarding scheduling changes, reminders, and confirmations are timely and clear. Use automated reminder systems to reduce no-shows.

Review and Adjust Scheduling Regularly : Regularly assess the appointment scheduling process for any bottlenecks or inefficiencies and adjust as needed. Feedback from both staff and patients can be invaluable in this process.

By integrating these strategies, a medical receptionist can streamline patient scheduling, leading to improved patient satisfaction and operational efficiency.

How to Display Patient Scheduling Skills on Your Resume

7. Insurance Verification

Insurance verification is the process a medical receptionist performs to confirm a patient's insurance coverage details, including benefits and eligibility, before providing healthcare services.

Insurance verification is crucial for a Medical Receptionist to ensure that patients are eligible for services, confirm coverage details, and prevent billing issues, ensuring smooth and efficient patient care and financial transactions.

How to Improve Insurance Verification Skills

Improving insurance verification as a Medical Receptionist involves a few key steps focused on accuracy, efficiency, and communication. Here’s a concise guide:

Use Technology: Utilize electronic verification systems e.g., Availity or payer websites to quickly verify coverage details. These tools reduce manual errors and save time.

Stay Updated: Regularly check for changes in insurance policies and procedures by visiting insurer websites or subscribing to updates. This helps in staying informed about coverage specifics and any new verification requirements.

Clear Communication: Clearly communicate with patients about their insurance requirements and any necessary documentation via email, phone, or in person. Utilize patient portals for efficient communication and documentation.

Training: Periodically undergo training programs to stay adept with the latest in insurance verification processes. Websites like MGMA offer resources and training for medical office professionals.

Check Details Thoroughly: Always verify key details such as patient name, policy number, and date of birth. Small discrepancies can lead to denials or delays.

Document Verification: Keep a log of verification details including date, time, and the name of the insurance representative you spoke with. This can be crucial for resolving disputes.

By following these steps and using available resources, Medical Receptionists can significantly improve the insurance verification process, ensuring smoother patient check-ins and reducing claim denials.

How to Display Insurance Verification Skills on Your Resume

8. Microsoft Office

Microsoft Office is a suite of productivity tools, including Word for document creation, Excel for data management, Outlook for email communication, and PowerPoint for presentations, essential for tasks in a medical receptionist role.

Microsoft Office is essential for a Medical Receptionist as it provides key tools for scheduling appointments, managing patient records, and handling correspondence efficiently, ensuring smooth operation of healthcare services.

How to Improve Microsoft Office Skills

Improving Microsoft Office for a Medical Receptionist involves enhancing efficiency, organization, and communication. Here are concise strategies:

Automate Repetitive Tasks with Macros : Learn to create macros in Excel and Word to automate repetitive tasks like patient data entry and appointment scheduling. Microsoft's guide to macros provides a good starting point.

Use Templates for Common Documents : Utilize or customize templates for patient forms, appointment schedules, and reports to save time. Microsoft offers a range of templates that can be tailored to your needs.

Improve Skills with Microsoft Learn : Enhance your proficiency in Office applications through Microsoft Learn's training courses , specifically tailored for Excel, Word, and Outlook.

Employ Outlook for Efficient Communication and Scheduling : Master Outlook's features for email management, meeting scheduling, and task assignments. The Outlook help center is a valuable resource.

Secure Patient Data with Advanced Security Features : Familiarize yourself with Office's security features to protect patient information, such as password protection and encryption. Office's security guide provides essential tips.

Customize Quick Access Toolbar and Ribbon : Tailor the Quick Access Toolbar and Ribbon in Office apps for easy access to frequently used commands. This customization can significantly speed up your workflow. Instructions can be found in Customize the Ribbon & toolbar.

By focusing on automation, customization, skill enhancement, and security, a Medical Receptionist can significantly improve productivity and patient service using Microsoft Office.

How to Display Microsoft Office Skills on Your Resume

9. Customer Service

Customer service, in the context of a Medical Receptionist, involves providing friendly, compassionate, and efficient support to patients, addressing their inquiries, scheduling appointments, and ensuring a positive experience with the healthcare facility.

Customer service is crucial for a Medical Receptionist as it ensures patients feel valued and respected, facilitates efficient communication, and significantly contributes to patient satisfaction and trust in the healthcare experience.

How to Improve Customer Service Skills

Improving customer service, especially in a medical receptionist role, involves enhancing communication, empathy, and efficiency. Here are concise tips:

Enhance Communication Skills : Clear and compassionate communication is key. Mayo Clinic offers insights into effective communication strategies.

Develop Empathy : Understanding patient emotions and concerns can improve interactions. Cleveland Clinic discusses the importance of empathy in healthcare.

Improve Response Time : Streamline processes to reduce wait times and improve efficiency. Healthcare Finance provides tips for improving patient flow and efficiency.

Seek Feedback and Act on It : Use patient feedback to make meaningful improvements. Harvard Business Review discusses the best ways to get and use customer feedback.

Invest in Training : Regular training on customer service and technology can enhance the patient experience. Forbes shares tips on boosting job performance through training.

Implementing these strategies can significantly improve the level of customer service provided by a medical receptionist, leading to a better patient experience.

How to Display Customer Service Skills on Your Resume

10. Data Entry

Data entry, in the context of a Medical Receptionist, involves accurately inputting patients' personal and medical information into a healthcare facility's database or electronic health record system for record-keeping, billing, and appointment scheduling purposes.

Data entry is crucial for a Medical Receptionist because it ensures accurate and organized patient records, facilitating efficient patient care, billing, and scheduling, while also maintaining compliance with healthcare regulations.

How to Improve Data Entry Skills

Improving data entry, particularly for a Medical Receptionist, involves enhancing accuracy, speed, and security. Here are concise strategies:

Use Data Entry Software : Implement specialized medical data entry software that includes features like auto-fill and error-checking to reduce manual input and mistakes.

Implement Training Programs : Regular training on the latest practices and software ensures that receptionists are efficient and up-to-date.

Adopt Dictation Tools : Using speech-to-text tools can speed up data entry and reduce physical strain.

Perform Regular Audits : Regularly reviewing data entry processes and auditing records helps identify and correct errors or inefficiencies.

Encourage Breaks : Short, regular breaks reduce fatigue and help maintain accuracy in data entry.

Use Keyboard Shortcuts : Learning and using keyboard shortcuts can significantly increase speed and efficiency.

By integrating these strategies, a Medical Receptionist can significantly improve their data entry skills, contributing to more efficient and error-free operations.

How to Display Data Entry Skills on Your Resume

11. Billing Software

Billing software for a medical receptionist is a digital tool designed to manage and streamline the invoicing and payment processes for patient care services, including coding, submitting insurance claims, and tracking payments.

Billing software is crucial for a Medical Receptionist as it streamlines the invoicing process, ensures accurate billing of services and procedures, and facilitates timely insurance claims processing, ultimately improving cash flow and reducing administrative burdens.

How to Improve Billing Software Skills

To enhance billing software for a Medical Receptionist, consider the following improvements:

User-Friendly Interface: Ensure the software has a clear, intuitive interface to minimize training time and errors. Healthcare IT News provides insights into user-friendly design trends.

Automation of Routine Tasks: Automate common tasks like patient billing information input, insurance verification, and claim updates to increase efficiency. MGMA highlights automation benefits.

Integration Capabilities: The software should seamlessly integrate with EHR/EMR systems, payment gateways, and insurance databases for streamlined operations. Becker's Hospital Review often discusses integration solutions.

Compliance and Security: Ensure the software is updated to comply with healthcare regulations like HIPAA. Implement robust security measures to protect patient data. HHS.gov offers guidance on compliance.

Real-Time Analytics: Incorporate analytics for real-time monitoring of billing processes, outstanding claims, and financial reporting. Healthcare Finance News covers the latest in healthcare financial analytics.

Customer Support and Training: Provide excellent customer support and training resources to assist medical receptionists in troubleshooting and maximizing software use. AHIMA has resources on training and support.

Mobile Access: Offer mobile access to the software for on-the-go billing management and patient updates. mHealth Intelligence explores the impact of mobile technology in healthcare.

Improving billing software in these areas can significantly enhance the efficiency and satisfaction of Medical Receptionists, leading to better patient care and optimized revenue cycles.

How to Display Billing Software Skills on Your Resume

12. Confidentiality Maintenance

Confidentiality Maintenance for a Medical Receptionist involves safeguarding patient information by not disclosing any personal or medical details to unauthorized individuals, ensuring privacy and compliance with healthcare regulations.

Confidentiality maintenance is crucial for a Medical Receptionist to protect patient privacy, comply with legal requirements, and maintain trust in the healthcare system.

How to Improve Confidentiality Maintenance Skills

To improve confidentiality maintenance as a Medical Receptionist, follow these steps:

Understand HIPAA Guidelines : Familiarize yourself with the Health Insurance Portability and Accountability Act (HIPAA) to ensure you're aware of the legal requirements for protecting patient information.

Secure Physical and Electronic Records : Keep patient records locked and secure. Use passwords and encryption for electronic records. The Office of the National Coordinator for Health Information Technology provides guidelines for securing electronic health information.

Limit Information Disclosure : Share patient information only on a need-to-know basis. The American Health Information Management Association (AHIMA) offers resources on how to manage and share health information appropriately.

Continuous Training : Engage in ongoing training to stay updated on best practices for confidentiality and data protection. The HealthIT.gov site has training resources focused on privacy and security.

Implement Clear Policies : Have clear, written confidentiality policies and ensure all staff members understand them. The HIPAA Journal provides useful information on policy development and HIPAA compliance.

Use Confidential Communication Methods : Discuss sensitive information in private areas and use secure methods for electronic communication. See guidance from the Federal Communications Commission (FCC) on secure communication practices.

By following these steps and continuously staying informed about best practices and legal requirements, you can significantly improve confidentiality maintenance in your role as a Medical Receptionist.

How to Display Confidentiality Maintenance Skills on Your Resume

Related Career Skills

• Medical Office Receptionist
• Receptionist Assistant
• Receptionist
• Salon Receptionist
• Corporate Receptionist
• Desk Receptionist

How to List Medical Receptionist Skills on a Resume: Best Skills and Examples

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What are medical receptionist skills?

Why do employers want to see medical receptionist skills on your resume, popular skills for medical receptionists, how to write medical receptionist skills on a resume, how to improve medical receptionist skills.

As a medical receptionist, it’s important to have the right skill set to ensure your medical office runs smoothly. If you can do your job effectively using advanced communication and organization skills, for instance, your team will be able to provide more consistent patient care. This article will help you understand the most important skills you need as a medical receptionist and how to include them on your resume to improve your chances of being hired for a job.

Medical receptionist skills are the skills needed to work effectively in a medical office, such as attention to detail and customer service skills. You might learn these skills on the job, or you might have learned some during your education. As a medical receptionist, you will need certain skills to be able to successfully handle your day-to-day responsibilities, such as welcoming and checking in patients, answering the phone and collecting patient information.

Demand for administrative professionals is high in the medical industry, but you still need to have the right skills to be hired for the job, so it is essential to list your relevant skills on your resume and cover letter when you apply for a position as a medical receptionist. Employers want to know that you are capable of handling clerical duties and communicating effectively with patients, and they can learn this by reading about your hard and soft skills in your resume and cover letter.

Here are some of the most popular medical receptionist skills to add to a resume:

Organization

Organization is one of the most important skills of a medical receptionist, because most of your responsibilities will require you to stay organized. You will often need to handle multiple tasks at one time, such as checking in patients, answering phones and keeping track of schedules and patient records, and it is essential to maintain orderliness. As a receptionist, you are responsible for keeping your desk organized so that you can effectively help patients and your team members.

Customer service skills

Medical receptionists need excellent customer service skills to work the front desk at a medical facility. You will be the first person patients meet, so you are responsible for greeting them and making a good impression in order to start them off with a positive experience. This may entail making eye contact and smiling to greet patients warmly when they come into the office as well as addressing any problems they have.

Attention to detail

A medical receptionist needs excellent attention to detail to effectively process requests from patients and medical personnel as well as to follow instructions without making mistakes. This is also an important skill when it comes to record-keeping.

Communication

Employers look for medical receptionists who have good verbal and written communication skills. Medical receptionists use verbal communication to greet patients, answer phone calls and speak with coworkers. They use written communication to write emails, schedule patients and dictate memos.

Although it is not required, it can be helpful for medical receptionists to be bilingual. If you can speak more than one language, it allows you to talk to a more diverse amount of patients, not only those who speak English.

Problem-solving skills

A medical receptionist must be able to solve problems in order to effectively handle patient inquiries or complaints and resolve their issues.

Technical skills

Medical receptionists need to be adaptable to new technology. Specifically, employers look for medical receptionists who know how to work with scheduling software and patient charting software. Keeping up to date with these software applications is essential, especially considering a computer is one of the most important tools you will use as a medical receptionist.

Here are some steps you can follow when including your medical receptionist skills on your resume:

1. Firstly, research the facility where you want to work

Start by researching the clinic or hospital to learn about its company culture. Search for keywords in the job posting, the company’s website and the company’s social media profiles to find skills that match your own.

2. Secondly, list your relevant medical receptionist skills

List your own skills in the skills section on your resume that match those in the job posting. Some companies use applicant tracking software, so your resume might be scanned for those specific keywords before reaching a hiring manager.

3. Thirdly, describe your professional skills as a medical receptionist

You can include your skills while describing each of your job responsibilities and achievements. It’s important to demonstrate your skills as a medical receptionist. Employers often want to see how you used your listed skills in your previous jobs. Resume skills aren’t just for resume scanners but also to impress hiring managers with your accomplishments.

4. Next, make sure you’ve added soft and hard skills

It is important to include soft skills, such as communication and customer service, as well as hard skills, such as experience using specific computer software. Employers will want to see that you can effectively handle the job, and that means having certain hard and soft skills.

5. Lastly, integrate your skills

Remember to use your medical receptionist skills throughout your resume. For example, you might mention them in your summary at the top of your resume by saying you are a medical receptionist with experience using multi-line phones and patient charting software. It is important to include more than just a bulleted list of your skills, so find ways to integrate them into your resume to show employers how capable you are as a candidate.

Follow these steps to improve your medical receptionist skills:

1. Firstly, pursue on-the-job training

On-the-job training is one of the most valuable ways to improve your medical receptionist skills because you are immediately applying what you learn to what you do. Take notes about the work you do as a medical receptionist when you’re being trained in order to remember how your learning is applicable to your work in a meaningful and tangible way.

2. Next, seek out a mentor

In addition to learning on the job, it can be beneficial to seek out a mentor to help you, such as a senior medical receptionist. A mentor can teach you skills you might not know, such as training you in a particular application, and they can offer insight about the purpose and direction of working as a medical receptionist. Being mentored is a valuable tool for gaining additional skills and career connections in your field.

3. Lastly, continue to learn on your own time

Learning more about being a medical receptionist outside the office is as useful as the work you do on the job. Going to seminars, workshops and conferences can teach you new skills and help you improve the ones you already have. This can also give you opportunities for networking.

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7 Medical Receptionist Resume Examples for 2024

Medical Receptionist

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• Medical Receptionist Resumes
• Medical Receptionist Resumes by Experience
• Medical Receptionist Resumes by Role

A medical receptionist is the voice and face of any practice, communicating directly with patients and ensuring the office operates efficiently.

If you’re seeking a position as a medical receptionist, you’ll want to make a cover letter and  write a resume  that emphasizes your ability to serve as the first point of contact. If updating your resume or creating a new one seems daunting, rest assured we’re here for you. 

We’ve researched and  discovered the best strategies and tips to guarantee you’ll have the best chance of securing an interview and landing a job . It all starts with a well-crafted resume, so keep reading to view our seven medical receptionist resume samples.

Medical Receptionist Resume

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Copy this text for your medical receptionist resume!

Elodie Hansen Medical Receptionist

CONTACT [email protected] (123) 456-7890 San Diego, CA

CAREER SUMMARY Organized and driven medical receptionist with 10+ years of administrative experience. My goal is to provide the utmost discretion, confidentiality, and compassion during all patient interactions, along with a competent, efficient approach to administrative tasks. My strong knowledge of medical terminology and health insurance will help streamline office activities and provide efficient care for patients at the City Heights Family Health Center.

WORK EXPERIENCE Medical Receptionist Dr. Shoowin & Dr. Lo LLC 2018 – current San Diego, CA – Organized and updated files for 4K+ patients per HIPAA policies and clinic standards, minimizing errors by 17% – Supervised scheduling of 20+ patients per day according to patient preferences and physician availabilities – Completed billing invoices, insurance forms, patient paperwork, and prescription authorizations and refills – Organized and re-stocked inventory to ensure readiness, increasing productivity by 13%

Medical Receptionist Premium Dermatology Group 2014 – 2018 San Diego, CA – Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers – Processed and verified new patient data within 6-8 minutes, decreasing patient wait time by 9% – Implemented a digital filing system to organize files, reducing old information and repeat records by 32% – Trained new hires in verifying insurance information to complete billing paperwork, increasing productivity by 27%

Medical Receptionist UC San Diego Health 2010 – 2014 San Diego, CA – Scheduled 30+ appointments each shift and updated patient paperwork, billing information, and office calendars – Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA – Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone – Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours

SKILLS – Data Entry – Customer Service – Health Insurance and Billing – Multi-tasking – Interpersonal – Communication – Written Communication – Medical Terminology – Organization

EDUCATION High school diploma La Jolla High School 2006 – 2010 La Jolla, CA

Why this resume works

• This will be one of the first things to catch the employer’s eye as they’re looking for assurance that you can handle the medical office’s busy and stressful inner workings. 
• Writing  resume summaries  isn’t easy, but it helps to look through examples and review well-written inspiration. It also helps to know the basics, like when to include a summary (only if you have 10+ years of experience).
• Describe yourself and your duties using descriptive and active language. You can use words like “driven” or “organized” in your summary, “implemented” or “processed” in your  job descriptions , and “experienced in data entry” in your skills section. 

Medical Office Receptionist Resume

Copy this text for your medical office receptionist resume!

Mönkhbat Khan Medical Office Receptionist

CONTACT [email protected] (123) 456-7890 San Francisco, CA

WORK EXPERIENCE Medical Office Receptionist Kaiser Permanente 2016 – current San Francisco, CA – Coordinated patient appointments through phone calls, ensuring 100% HIPAA compliance – Verified insurance eligibility with patients and insurance companies with 97% accuracy – Organized patient charts for 18 physicians, alerting and informing patients of reschedules, cancellations, and lastminute appointments – Prepared patient rooms, took vitals, and conducted weight checks, updating patient forms for doctor review

Medical Office Receptionist Premise Health 2013 – 2016 San Francisco, CA – Operated and repaired office equipment, including scanners, fax machines, and printers, increasing office efficiency by 36% – Communicated with 25+ patients, pharmacies, and insurance companies daily over the phone – Reorganized office inventory and purchased items in bulk, reducing overhead costs by $470 – Maintained a clean and welcoming lobby and workspace, increasing employee and patient satisfaction by 19%

Retail Associate Target 2008 – 2013 San Francisco, CA – Upsold clothing and accessories for additional purchase, boosting sales by 14% – Guided customers in setting up wedding registries, rewards memberships, and store credit cards – Identified inventory discrepancies against invoices, reducing overhead costs by 8% – Organized salesfloor merchandise into creative displays, increasing customer satisfaction by 14% and sales revenue by 28%

SKILLS – Verbal Communication – Written Communication – Data Entry – Empathy – Teamwork – Multi-tasking – Health Insurance – Time Management

EDUCATION High school diploma Gateway High School 2004 – 2008 San Francisco, CA

• Avoid filler words and fluff, or you may find your resume spilling onto a second page. Play with the template you’ve chosen (or find a new one!) to keep it at a full page and no more.
• Perhaps your career objective can fit nicely on the upper left or right-hand side. 
• Likewise, skills and education are also appropriate to include on the side. 
• In this case, list job duties that translate to any profession, such as communicating with people and managing multiple tasks. 

Medical Receptionist No Experience Resume

Copy this text for your medical receptionist no experience resume!

Olivia Hernandez Medical Receptionist

WORK EXPERIENCE Medical Receptionist Dignity Health 2018 – current San Francisco, CA – Ushered patients and facilitated a welcoming environment for all visitors – Managed patient check-ins and appointments using Epic, reducing scheduling conflicts by 93% – Assisted with patient data collection using Phreesia, which reduced data collection time by 47% – Collaborated with the healthcare team to ensure accurate patient information, reducing errors by 59%

Medical Front Desk Coordinator California Pacific Medical Center 2015 – 2018 San Francisco, CA – Helped patients with inquiries, providing excellent customer service, earning 96% positive reviews – Utilized AdvancedMD for record keeping, enhancing data retrieval and storage by 67% – Worked closely with healthcare providers to coordinate patient flow and minimize wait times, ensuring efficiency front desk operations – Demonstrated exceptional communication skills when interacting with patients and solving 99% of complaints on the first call

Medical Records Clerk Kaiser Permanente 2012 – 2015 Los Angeles, CA – Handled medical records with a keen attention to detail, reducing errors by 87% – Used Availity for insurance verification and claims processing support that reduced erroneous claims by 78% – Aided in the maintenance of electronic medical records, enhancing data retrieval procedure by 54% – Ensured HIPAA compliance and confidentiality when handling patient data, ensuring no third-party access to sensitive patients’ data

SKILLS – Epic – Zocdoc – Phreesia – AdvancedMD – Availity – Zoom for Healthcare – Adobe Acrobat – Google Workspace

EDUCATION Bachelor of Science Healthcare Administration University of Southern California 2008 – 2012 Los Angeles, CA

• These are crucial aspects that will prove your ability in helping enhance patients’ check in and scheduling experience.

Entry-Level Medical Receptionist Resume

Copy this text for your entry-level medical receptionist resume!

Djalma Mori Entry-Level Medical Receptionist

CONTACT [email protected] (123) 456-7890 Denver, CO

CAREER OBJECTIVE Hard-working and dedicated individual who is quick to implement new software, company policies, and administrative practices. Seeking to leverage my passion for customer service, organization, and the medical field to increase efficiency and patient satisfaction with the administration and medical staff at Colorado Center for Dermatology and Skin Surgery.

WORK EXPERIENCE Cashier Family Dollar 2020 – current / Denver, CO – Greeted and offered assistance to 140+ customers per shift – Processed cash, credit card, and gift card transactions – Informed customers of the exchange and return process, reducing customer complaints by 14% – Cleaned the store before customer arrival by sweeping, vacuuming, removing trash, and organizing inventory – Responded to 30+ phone inquiries per shift, transferring the line to other employees and management upon request – Earned Employee of the Month 12+ times for work ethic, collaborative mentality, and friendly customer service

Barista Dunkin Donuts 2018 – 2020 / Denver, CO – Created a disposable handheld menu booklet for customers to streamline the ordering process, increasing customer satisfaction by 37% and reducing delays by 41% – Memorized 35+ menu items and created drinks using knowledge of 64+ possible drink combinations – Upgraded 23% of customer orders by recommending addins, seasonal beverage flavors, and merchandise, increasing sales revenue by 56% – Cleaned and maintained drink machines and appliances, reducing repair and replacement costs by 31% – Processed payments and applied discounts, coupons, and customer reward points for 50+ daily customers – Upsold the loyalty rewards program, signing up 12% of customers and increasing sales revenue by 28%

SKILLS – Detail-orientation – Curiosity – Teamwork – Data Entry – Time Management – Customer Service – Organization

EDUCATION High school diploma Denver East High School 2014 – 2018 Denver, CO

• On your entry-level medical receptionist resume, list the work experience you  do  have, no matter how irrelevant it may seem. As you write job descriptions, think about which particular duties you can document that would demonstrate your ability to work with diverse clientele and guests, efficiently complete multiple tasks, and get the details right.
• Job skills are often transferable between different occupations. Your previous experience, in one way or another, has value for your future position. 
• It’s the first thing the employer will see, which means it’s an opportunity to briefly explain how your qualities and background make you the perfect candidate to be a medical receptionist. 
• Don’t forget to personalize your objective by mentioning the target business by name.

Senior Medical Receptionist Resume

Copy this text for your senior medical receptionist resume!

Sindre Korhonen Senior Medical Receptionist

CONTACT [email protected] (123) 456-7890 Seattle, WA

WORK EXPERIENCE Fresenius Medical Care Senior Medical Receptionist 2014 – current Seattle, WA – Scheduled appointments for 175+ daily patients according to office and physician availability – Communicated with patients via phone, email, chat, and text, upholding 100% compliance with HIPAA – Prepared charts for 27 physicians, ensuring patient data was updated and complete – Assembled patient paperwork for blood draws, scans, lab work, and reports with 98% accuracy

Advanced Physician’s PC Senior Medical Receptionist 2008 – 2014 Seattle, WA – Handled 80+ patients and visitors per day while maintaining composure and a friendly attitude – Organized and updated patient records, insurance information, and other records into EMRsoftware – Answered 100+ phone calls per day to create appointments, discuss test results, and transfer calls – Maintained a clean, quiet, and welcoming waiting area, increasing patient satisfaction by 36%

MedRite Urgent Care Medical Receptionist 2006 – 2008 Seattle, WA – Answered and made phone calls to schedule appointments, order labs/tests, and verify insurance – Collaborated with the billing department, insurance companies, and medical department – Input patient demographics and insurance identification into EMRsoftware – Operated and repaired copiers, printers, and fax machines, increasing office efficiency by 12%

SKILLS – Data Entry – Multi-tasking – Compassion – Health Insurance – Billing – Reimbursement

EDUCATION Roosevelt High School High school diploma 2000 – 2004 Seattle, WA

University of Washington Bachelor of Arts, Leadership and Community Engagement 2004 – 2008 Seattle, WA

• List your job experience in a reverse-chronological  resume format ; the hiring manager will see your most current position first, allowing them to determine your level of expertise quickly. 
• Consider a  resume template  with clean lines, a big name, and easy-to-find contact details. 
• Demonstrate your previous duties and accomplishments by beginning job description bullet points with action verbs. 
• Include metrics to quantify your impact in previous and current positions. 

Lead Medical Receptionist Resume

Copy this text for your lead medical receptionist resume!

Matthew Rodriguez Lead Medical Receptionist

CONTACT [email protected] (123) 456-7890 Anderson, SC

WORK EXPERIENCE Lead Medical Receptionist AnMed Health 2020 – current / Anderson, SC – Oversaw the front desk operations efficiently, ensuring smooth patient flow, reducing wait times by 32% – Utilized Cerner and Practice Fusion for electronic health record (EHR) management, maintaining patient records with a 98% accuracy rate – Implemented Medisoft for efficient billing and claims processing, which reduced claim denials by 38% – Coordinated patient scheduling and communication using – PatientPop, enhancing patient engagement and appointment adherence

Medical Receptionist Piedmont Medical Center 2017 – 2020 / Rock Hill, SC – Provided excellent customer service to patients, addressing inquiries and scheduling appointments, improving customer satisfaction by 72% – Managed electronic health records (EHR) using NextGen Healthcare, ensuring data accuracy and accessibility – Assisted with insurance verification and claims processing and reduced claim rejection rates by 17% – Utilized Laserfiche for document management, improving record-keeping efficiency by 28%

Front Desk Clerk Trident Health System 2014 – 2017 / North Charleston, SC – Greeted and assisted patients appointment scheduling, enhancing their check-in experience by 42% – Coordinated patient billing and insurance information using Navicure, which reduced billing errors by 43% – Managed inventory and equipment tracking using EZOfficeInventory, ensuring efficient resource allocation – Ensured HIPAA compliance in accordance with Compliancy Group guidelines, boosting data security rates by 36%

SKILLS – Cerner – Practice Fusion – Medisoft – PatientPop – NextGen Healthcare – Laserfiche – Navicure – Doxy.me – EZOfficeInventory – Compliancy Group

EDUCATION High School Diploma Academic Magnet High School 2010 – 2014 North Charleston, SC

• You, however, also want to customize your past experiences to go hand-in-hand with the job description . It’s a great way to stand out from the other applicants.

Front Desk Medical Receptionist Resume Example

Copy this text for your front desk medical receptionist resume!

Marcela Silva Front Desk Medical Receptionist

CONTACT [email protected] (123) 456-7890 Houston, TX

CAREER SUMMARY Knowledgeable and organized professional offering 12+ years of experience managing data, scheduling, and billing through various software. Seeking an opportunity to enhance the patient experience, communicate effectively with all parties, and streamline the efficiency of a family-friendly clinic like Legacy Community Health Care Clinic.

WORK EXPERIENCE Front Desk Medical Receptionist DaVita Dialysis Center 2011 – current / Houston, TX – Input patient data, scheduled appointments, and billed insurance for more than 6K patients using Kareo software – Contacted pharmacies regarding authorizations and refills and called patients to explain physician notes and test results – Implemented a paper filing system to back-up digital files in Kareo and shred unnecessary files to expand office space by 17% – Conducted office inventories and reordered office, breakroom, and medical supplies 3 times every year

Front Desk Medical Receptionist RendrCarePhysicians 2008 – 2011 / Houston, TX – Filed patient data for 9 physicians and updated patient records, insurance information, and third-party payment invoices – Answered up to 20 phone calls and 30+ email messages daily – Cleaned, tidied, and sanitized waiting area and front desk every hour, increasing patient satisfaction scores by 24% – Utilized DynaFile software to schedule appointments and manage accurate digital files, reducing paper usage by 67%

Office Assistant PWREmployment LawGroup 2006 – 2008 / Houston, TX – Responded to patient phone calls and emails within 24 hours – Ensured 100% client confidentiality by encrypting digital files, shredding old paperwork, and keeping file boxes locked – Designed and typed content for postcard advertising and quarterly newsletters, typing 86 words per minute – Organized office inventory, court documents, and medical supplies

SKILLS – Empathy – Insurance Knowledge – Collaboration – Organization – Adaptability – Written Communication – Verbal Communication – Electronic Records Software – Billing

EDUCATION High school diploma Clear LakeHigh School 2002 – 2006 Houston, TX

• As a general rule of thumb, try to use metrics in two to three bullet points for each job you list. 
• You’ll want to include soft skills, such as “empathy,” and hard skills, such as “data entry,” and “electronic records software.” 

Related resume guides

• Medical Assistant
• Front Desk Receptionist
• Dental Receptionist
• Social Worker

• • Managed front desk operations for a busy healthcare facility, serving over 200 patients daily.
• • Implemented a new electronic health record system, improving patient data accuracy and accessibility.
• • Coordinated with multiple departments to ensure efficient patient care and service delivery.
• • Handled patient scheduling and insurance verification, reducing wait times by 20%.
• • Assisted in training new staff, enhancing team efficiency and knowledge.
• • Organized patient records and documentation, ensuring compliance with healthcare regulations.
• • Supported medical staff with administrative tasks, contributing to a smoother workflow.
• • Managed inventory of medical supplies, ensuring availability and cost-effectiveness.
• • Facilitated patient communication and follow-ups, enhancing patient engagement and care.

5 Medical receptionist Resume Examples & Guide for 2024

Ensure your medical receptionist resume highlights your proficiency in electronic health records (EHR) systems. Displaying this key skill testifies to your ability to manage patient data effectively. Additionally, your resume must reflect excellent interpersonal skills. Showcasing this demonstrates your capability to handle patient interactions with empathy and professionalism.

All resume examples in this guide

Traditional

Experienced Medical Receptionist | Patient Care | Administration resume example

Resume Guide

Medical Receptionist Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certifications & Education

Resume Summary & Objective

Additional Sections

Key Takeaways

Medical receptionists are the book jackets of a medical office. Just as a book cover makes a first impression and provides a bit of insight on what to expect, the receptionist is the first point of contact with a medical office and a positive or negative interaction can have an influential role on whether or not a patient continues to frequent the facility.  

Employers look for a friendly, knowledgeable medical receptionist to act as the face of their office. When writing your medical receptionist resume you want to strike a balance between demonstrating technical knowledge and abilities and showcasing soft skills such as a friendly, caring demeanor.  

To ensure your resume accomplishes this goal, you’ll need to overcome some of these common medical receptionist resume writing challenges:

• Ensuring your resume stands out to employers using creative, ATS-optimized formatting.
• Highlighting technical skills as well as intrinsic qualities that reflect well on the office.
• Demonstrating transferable skills and quantifiable achievements from past jobs, regardless of your experience level.
• Selecting relevant credentials to create a tailored resume targeted to available employment opportunities.

This guide provides step-by-step instructions and explanations, as well as pro-tips and examples to ensure your medical receptionist resume gets noticed by employers and highlights your most valuable qualifications.

Check out these resume guides for information and examples on related medical careers.

• Medical Assistant resume example
• Dental Assistant resume example
• Pediatric Dental Assistant resume example
• Physician Assistant resume example

Medical receptionist  resume example

Here’s what this applicant does well in their resume:

• Tailored experience:  The resume showcases relevant work experience in medical administration, with each role progressively building upon the last. This demonstrates a clear and focused career path that is highly relevant to the Medical Receptionist position.
• Quantifiable achievements:  The bullet points under each job position include quantifiable achievements and specific projects. For example, "reducing wait times by 20%" and "improving patient data accuracy and accessibility" directly relate to the key responsibilities of a Medical Receptionist.
• Relevant education and certifications:  The inclusion of a Master's degree in Healthcare Administration and specific certifications like HIPAA Compliance Training and Certified Medical Administrative Assistant highlights the applicant's commitment to the field and provides an educational foundation that is directly relevant to the role.
• Skills and software proficiency:  The skills section is well-aligned with the job requirements, including both soft skills like customer service and technical skills like proficiency using electronic health records and Microsoft Office Suite, which are essential for a Medical Receptionist.

How to format a medical receptionist  resume

A medical receptionist's resume should be well-organized, consistent, and easy to read. Resume formatting is particularly vital for medical receptionists as an opportunity to demonstrate effective communication and technical skills essential in the profession.

Consider the following formatting best practices to ensure your resume's professional and memorable appearance makes an excellent first impression:

• Professional appearance:  To maintain a simple, consistent, easy-to-read layout, avoid using excessive creative elements , such as  colors, or fancy fonts.
• Header content:  A prominent header  featuring your name, desired job title, and contact information  lets employers view them at a glance.  
• Ordering:  List all entries in reverse chronological order  to ensure your most recent and relevant appear first.

When searching for available jobs and formatting your resume, it's important to know that while the title "medical receptionist" is still widely used, new titles for the same or similar roles have also been adopted. When formatting your resume header, ensure the job title matches the title used in the job post. These are some of the most common alternative titles for medical receptionist:

• Medical Office Assistant
• Healthcare Administrative Assistant
• Front Desk Coordinator
• Health Services Coordinator
• Patient Coordinator
• Patient Access Representative
• Patient Services Representative
• Front Office Specialist
• Medical Front Desk Specialist
• Admissions Clerk

Applicant Tracking Systems (ATS)  are another vital formatting element. ATS software parses resume text, looking for exact keywords or phrases corresponding to desired skills and qualifications. Employers increasingly rely on these systems to prioritize the most qualified candidates for review.

As you format your medical receptionist resume, there are a few best practices you should keep in mind to ensure ATS accurately recognizes text and parses information. These include:

• Fonts:  Select ATS-friendly fonts matching the overall style of your resume. Some ATS-friendly fonts are Calibri, Arial, and Times New Roman. However, these commonly used fonts can be dull or generic. For more creative font options, try Rubik, Lato, Montserrat, Raleway, Exo 2, and Volkhov, which are all available on the Enhancv Resume Builder.
• Document type: Doc or PDF files  are typical for resumes and most easily analyzed by ATS. We prefer PDFs, as they maintain your formatting across different operation systems.
• Creative elements in text:  Avoid using nonessential stylistic features within text. Elements such as emojis and non-standard date formats can impede ATS' ability to recognize information in these sections.
• Headings and subheadings:  Ensure resume sections are logically organized and include simple, precise headings. Standard section titles ensure ATS accurately recognizes and extracts information from these sections.

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S ection headings enhance resume organization by allowing ATS and employers to recognize your qualifications quickly and easily.  Include the following top-recommended sections for medical receptionist resumes to improve the organization of your resume:

The top sections on a Medical receptionist resume:

• Contact Information: Is essential so the hiring manager knows how to reach you for an interview.
• Objective Statement: This conveys your career goals, which should align with the medical receptionist position.
• Skills Summary: Highlights your key abilities such as multitasking, communication, and proficiency in medical software, relevant to the role of a medical receptionist.
• Work Experience: Showcases your previous jobs and responsibilities in the field of medical reception, providing credibility and demonstrating relevant experiences.
• Education and Certifications: Informs potential employers about your professional qualifications, including any specific training or certifications that make you a strong medical receptionist candidate.

Medical receptionists have unique backgrounds and qualifications, however, the following are skills and abilities frequently sought by employers and should be explicitly mentioned within the sections of your resume:

What recruiters want to see on your resume:

• Medical Terminologies: Recruiters prioritize familiarity with medical terminologies as an essential element for effective communication with patients, doctors, and insurance companies.
• Organization and Multitasking: Explicitly sharing strong organization and multitasking skills is vital for medical receptionists who frequently manage multiple tasks such as answering phone calls, scheduling appointments, and filing paperwork.
• Proficiency in Office Management Software: Many practices use specific office management software for record-keeping, appointment scheduling, and billing. Therefore, experience with these tools is highly valued.
• Communication: As the first point of contact for patients, outstanding communication skills are crucial for maintaining patient satisfaction and information is conveyed accurately.
• Knowledge of HIPPA: Patient confidentiality is a considerable liability in medical offices. Medical receptionists must understand and respect these laws to handle patient information securely.

How to write your medical receptionist resume experience

Medical facilities can be fast-paced, high-pressure work environments. The best way to demonstrate your capacity to overcome these potential challenges is by sharing successful prior work experiences.

From patient care to technical expertise, the purpose of an experience section  is to showcase similar past jobs where you developed and utilized relevant medical receptionist skills.

The most efficient and impactful way to showcase your capabilities is to create a targeted experience section . A targeted experience section is a curated list communicating specific skills and noteworthy achievements that align with the available employment.

To quickly and easily create a targeted medical receptionist resume for each application, follow these steps:  

• Create a resume template including a complete list of your experiences, certifications, education, and skills.
• Make a copy of the template for each new application.
• Review the job description for each new job you apply to, paying close attention to the ideal candidate description.
• In the copy of the template, delete all examples that don't align with the job description.
• Edit remaining examples to ensure they include keywords  directly copied from the job description for increased ATS optimization.

A targeted experience section ensures employers recognize relevant experiences at a glance. This is especially important when including appropriate non-medical receptionist experiences to ensure the employer understands the connection and transferable skills.

The example below demonstrates how improving descriptions of a non-receptionist role clarifies its relevance:

• • Utilized computerized systems for reservations, check-ins, and tracking guest preferences.
• • Managed phone inquiries, providing information about room availability, rates, and hotel amenities.
• • Coordinated with housekeeping and maintenance staff to address guest requests and maintain a high standard of cleanliness and functionality.
• • Efficiently handled check-in and check-out procedures, maintaining accuracy in guest information and payment processing.

While some of the skills may be related or transferable to a medical receptionist role, the connections are not apparent from these descriptions. For example, computer software systems used in hospitality are presumably quite different from those used in medical offices. This means transferable skills developed using hospitality software would be negligible. Additionally, managing many phone calls to provide information and answer questions is a transferable skill. However, including hotel industry-related specifics would not be impactful for employers seeking a medical receptionist. Replacing these irrelevant details with quantitative data, such as numbers or statistics, would be a more impactful way to present these skills.

• • Implemented organizational strategies, reducing check-in time by 20% and contributing to a 25% improvement in overall guest satisfaction.
• • Achieved a 95% guest satisfaction rate by promptly addressing and resolving an average of 20 guest inquiries daily.
• • Demonstrated exceptional multitasking ability by effectively managing an average of 15 simultaneous tasks, resulting in a 15% improvement in overall front desk efficiency.
• • Managed daily cash transactions averaging $5,000 with 100% accuracy, reconciling accounts promptly and minimizing discrepancies.

This experience description is significantly improved by making two modifications. First, the applicant tailors the items to present highly transferable skills for medical receptionists. These include organization, customer service, guest/patient satisfaction, multitasking, efficiency, accuracy, and fiscal account management. The second improvement is including numbers and data to quantify achievements. For example, the “25% improvement in guest satisfaction” resulting from their efforts would undoubtedly appeal to a hiring manager looking for a similar improvement in patient satisfaction.  

How to quantify impact on your resume

An easy and effective way to boost your resume's impact  is to use quantifiable data in your experience descriptions. Quantifiable evidence is tangible, measurable, or verifiable details, aka numbers, that highlight your accomplishments  in past jobs.

For example, stating you have experience working in a “fast-paced medical environment” is less effective than saying you were the “sole receptionist in an office of four doctors, seeing an average of 50 patients daily.”

Here are a few excellent options for incorporating numbers and statistics  to enhance your experience descriptions:

• The number of patients you handled daily at your past job shows your ability to manage a high-volume workload.
• An average number of calls taken daily demonstrates excellent communication and multitasking skills.
• How many medical professionals you interacted with regularly illustrates your capabilities working with a diverse team.
• The number of medical or office management software you are proficient in proves your technical acumen.
• Percentages indicating improvement in patient satisfaction scores under your reception management share your commitment to quality service.
• The number of insurance claims you input monthly evidences your understanding of billing practices.
• Decreases in missed appointments or wait times as a result of your endeavor speak to your scheduling efficiency and evidence your direct positive impact on the practice.
• A percentage reduction in filing or administrative errors during your tenure, emphasizing your organizational skills and accuracy.

Be mindful when including quantitative data in your resume. All data must be accurate, factual, and tailored to evidence your top skills. Overusing numbers and statistics risks losing both the impact of the data and the reader's attention.

How do I write a medical receptionist resume with no experience

Even if you’ve never worked in a medical office, chances are you’ve visited one. If you’ve ever had difficulty getting an appointment quickly or having a question answered, you know how frustrating these experiences can be.

Drawing on your own experiences, good and bad, will help you understand the transferable skills and personal qualities you can present on your resume by including non-medical receptionist work experiences.

Another excellent source of inspiration is the job description, which contains keyword skills employers and ATS will look for on your resume.

Providing high-quality patient care requires many of the same skills as delivering excellent customer service . For example, patience, empathy, active listening, and problem-solving skills are beneficial in both professions. A background in customer service, even in an unrelated field, is an excellent experience example to demonstrate those skills on your medical receptionist resume.

Follow these steps to write your experience section  without prior experience :

• Compile a list of keywords from the job description.
• Brainstorm previous employment, educational, or volunteer experiences showcasing the same keyword skills and knowledge from your list.
• Add credibility by including tangible evidence of transferable skills, such as certifications and quantifiable data.
• Avoid including irrelevant work experiences  or outdated experiences .
• List experiences in reverse chronological order to ensure your most recent and relevant examples appear first.

How to list your hard skills and soft skills on your resume

People don't care how much you know until they know how much you care

Theodore Roosevelt

The above quote aptly describes how employers value medical receptionist skills. Being an outstanding medical receptionist requires various hard skills, demonstrating competencies and soft skills, reflecting your demeanor and work ethic. However, soft skills that have the potential to reflect positively on the facility and augment patient satisfaction will be coveted by employers.

The skills section  of your medical receptionist resume should include subsections for hard and soft skills, enabling employers to consider your top qualifications quickly and easily.

Hard skills  are the skills necessary to perform a particular job. They typically require study, training, and practice. In the medical field, they often require certification.

As a medical receptionist, these skills usually relate to technical abilities  using office management software, software systems such as electronic health records (EHRs) like EPIC or CERNER, medical billing software, and scheduling tools.

Here are some of the top hard skills sought by employers looking to hire medical receptionists:

Best hard skills for your medical receptionist resume

• Knowledge of Medical Terminologies
• Patient Record Management
• Multiline Telephone System Operation
• Data Entry Skills
• Medical Billing
• Electronic Healthcare Records (EHR) Software Proficiency
• Medical Coding
• Appointment Scheduling Software Proficiency
• Insurance Verification
• Health Information Systems (HIS)
• Database Management
• HIPAA Compliance
• Proficiency in Microsoft Office Suite
• Email Management
• Medical Transcription
• English Proficiency
• Reception Desk Operation
• IT Troubleshooting
• First Aid Certification
• Understanding of ICD-10 Codes

Soft skills  are skills related to your personality and work style. These skills are transferable from one position to another. For example, skills such as multitasking and maintaining calm in stressful situations are critical for medical receptionists who often simultaneously check in patients, answer phone calls, and schedule appointments.

Generally, employers may be willing to train employees in hard skills. However, their intrinsic nature makes soft skills more challenging to teach. Therefore, your resume must include a thorough, targeted list of your most valuable soft skills.

These are the top soft skills employers look for on medical receptionist resumes:

Best soft skills for your medical receptionist resume

• Excellent Communication
• Customer Service Orientation
• Creating Good Rapport
• Conflict Resolution
• Attention to Detail
• Time Management
• Adaptability
• Multitasking
• Problem-solving
• Discretion and Confidentiality
• Stress Management
• Positive Attitude
• Decision-making
• Interpersonal Skills
• Professionalism
• Active Listening
• Organizational Skills

Like your experience section, creating a targeted skills section listing skills well-aligned to the job description is most effective. This allows employers to quickly and easily notice skills demonstrating your potential to succeed.

Follow these steps to write your medical receptionist skills section:

• Format your skills section as a simple list without elaboration or examples.
• Differentiate between hard and soft skills by listing them in separate subsections.
• Target your list for individual positions using keyword skills from the job description.
• Write skills precisely as they appear in the job description to enhance ATS optimization.
• Never lie or exaggerate your skills.
• Check for consistency between your experience and skills sections. List the skills mentioned in the experience section in the skills section, and vice versa.

How to list your certifications and education on your resume

Your resume's education and certifications sections provide evidence of the hard skills and foundational knowledge you will bring to the position.

In most cases, a high school diploma or equivalent is the minimum educational requirement for a medical receptionist. However, some employers prefer candidates with additional education or certifications, such as an associate degree or vocational training in medical office administration, healthcare administration, or a related field.

Follow these steps to write your education and certification sections:

• Create separate sections titled "Education" and "Certifications" to allow ATS to parse information from your resume accurately.
• List all degrees and certifications in reverse chronological order, putting your most recent and relevant at the top.

For education and degrees , follow these steps:  

• Include the name of the university, its' location, the dates you attended, and the title of your degree.
• It is optional to state a GPA unless the job description specifies a minimum GPA requirement.
• Major and minor  should only be mentioned when relevant.

Here's an example of how an education item should look on your medical receptionist resume:

Follow these steps when listing certifications on your resume :

• Include the name of the certification, the certifying institution, and the year obtained.
• Limit certifications to current, unexpired credentials.
• If a certification requires renewal to remain valid, include the date first acquired as well as the most recent renewal date or a "valid through" date.
• Limit certifications to only those specifically named or directly related to the required skills mentioned in the job description.

Certifications are an excellent way to set yourself apart from other candidates. If you're considering adding a medical receptionist certification to your resume, you can find the most highly sought-after by employers here:

Best certifications for your medical receptionist resume

• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Receptionist (CMR)
• Electronic Health Records Specialist Certification (EHRS)
• Microsoft Office Specialist (MOS) Certification
• Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification

How to write your medical receptionist resume summary or objective

A summary or objective, sometimes called " Resume Profiles " or " Personal Statements ," is an excellent way to briefly give context to the information on your resume.

A good summary gives an employer some insight into who you are as an employee in addition to your career progression and goals. They also allow you to highlight specific skills and achievements that are well-aligned for a particular job.

The difference between a summary and an objective is the focus on either your past experiences or future career goals.

A summary draws upon comparable work experience to outline your most relevant qualifications. Alternatively, an objective focuses on the future, describing how your career goals align with the available job.

A summary is preferable for medical receptionists with extensive experience since it draws on comparable prior work experiences to outline your most relevant qualifications. For example, a summary is well suited for an applicant who has worked for the last five years in a pediatric office and is applying for a job in another pediatric office. A summary aims to highlight your past success as an indication of potential future success.

To write a medical receptionist resume summary , follow these best practices:  

• Highlight your most relevant skills or experiences that directly overlap with the job description.
• Write an impactful description using keywords  directly from the job description.
• Be brief. A summary should only be 3-5 sentences.

Rephrasing specifics from the “Qualifications” or “Ideal Candidate” sections of a job description is a great way to guarantee you mention the skills and qualifications most valued by the employer.

Alternatively, an objectives section is a better option for candidates with limited or no experience as a medical receptionist. An objective allows you to look toward the future, focusing on how you plan to use non-receptionist experiences, background knowledge, and transferrable skills to contribute to the success of the office and achieve career goals.

To write your medical receptionist resume objective , follow these best practices:

• Describe the type of position you are seeking.
• Share relevant or transferable hard and soft skills that will help you succeed in the position.
• Highlight your motivation to learn and gain experience while making valuable contributions.
• Use keywords directly from the job description.
• Be brief. Keep your objective to 3-5 sentences.

A common mistake made when writing resume objectives is being too general. Failure to include specifics usually means missed opportunities to integrate keywords tailored to a particular job and results in a bland objective that fails to grab the attention of employers.

Check out how the following objective is improved by giving details and implementing keywords from the job description.

This objective is very generic. It fails to include specific skills or communication abilities. It doesn’t explain how the applicant formed their knowledge of healthcare administration nor how they will contribute to the success of the unnamed organization. A generic summary makes a generic impression on employers who would not likely believe this applicant was excited about their job and has little information to form a memorable opinion of the applicant.

This improved objective incorporates keyword skills and specific details such as the applicant's degree in medical office administration, passion for patient care, and desire to grow their hands-on experience in a pediatric care setting. These details form a much clearer picture of who they are, the background knowledge and skills they expect to contribute, and the goals they hope to achieve. The result is an objective statement that is far more likely to stand out and make an impression on employers.

Additional sections for a medical receptionist resume

Once you've included your top-resume sections , consider adding one or more of these optional resume sections  to highlight specific qualifications or accomplishments and ensure your resume stands out.

• Languages: Excellent patient communication is a cornerstone of the medical field, and medical offices serve diverse patient populations. Therefore, speaking multiple languages is a valuable asset in patient-centric medical environments. Including a language section  is an effective way to give yourself a leg up on the competition.
• Achievements and Awards: If you've received recognition for your work in the past, consider including an awards and achievements section  as evidence to support your stated soft skills. For example, an award for excellent patient care or for being a top employee demonstrates a commitment to excellence in your work. In addition to individual awards, you can include awards your office or team received, such as being voted top healthcare facility in your community.
• Volunteer Experience: Volunteer experiences  are an excellent addition to medical receptionist resumes, especially for those with limited work experience in the medical field. For example, if you are applying for a position in a pediatric office, sharing an experience volunteering for a youth organization is a great way to demonstrate your experience working with children.  
• Professional Associations: A professional Associations section highlights your dedication to ongoing improvement and staying current in the medical field. If you would like to include a professional association membership to your resume, consider joining one of the leading professional associations for medical receptionist listed below.

Professional associations for medical receptionists

• Association for Healthcare Administrative Professionals ( AHAP )
• Medical Group Management Association ( MGMA )
• American Association of Medical Assistants ( AAMA )
• Healthcare Information and Management Systems Society ( HIMSS )
• National Association of Healthcare Access Management ( NAHAM )

Individualizing your resume with tailored sections will ensure it reflects all your top qualifications and stands out among other applicants. Should you include sections other than those above, be sure they use catchy, ATS-friendly headings .

How to add a specialization section to your medical receptionist resume

Working in specialized medical facilities often requires specialized skills and knowledge, such as knowledge of medical insurance and coverage, appointment types, or working with a particular patient demographic. If you have extensive experience or certification in a particular medical specialty corresponding to an available position, showcasing this experience in a specialization section will highlight these qualifications.

Your specialization section should include the following:

• The title of your medical specialization
• Years of experience in the specialty
• Specialty-specific training or certifications
• Specialty-specific medical billing and coding experience
• Technical skills  using particular office management software.
• Relevant soft skills, for instance, compassionate patient education and care in an oncology office.

Here is an example of how your specialization section should appear on your resume:

While a specialization section is an effective way to evidence experience, knowledge, and skills, it should only be included as a unique section when applying to a medical receptionist role in the same specialty. For example, the specialization section above would be relevant when applying to a psychiatric office or mental health facility position. Otherwise, these skills may be mentioned in the other resume sections , such as the experience section, to demonstrate your capacity to learn specialized skills.

Key takeaways

The best medical receptionist resumes don’t simply showcase technical skills and certifications. They share personal qualities that will reflect well on the office and enhance patient satisfaction. Remember these key elements to ensure your resume highlights all the skills and qualifications that make you an exceptional medical receptionist:

• Resume formatting helps ensure your resume stands out to employers and ranks highly in ATS analyses of qualifications.
• Targeting your experience descriptions highlights your most valuable skills and achievements for a medical receptionist job.
• Soft skills highlight your ability to treat patients with kindness and compassion, which enhances their satisfaction and experience.
• Certifications and achievements effectively demonstrate foundational knowledge and help your resume stand out among numerous applicants.
• Include details in your objective statement to ensure it stands out to employers.
• A specialization section is an excellent tool to highlight medical receptionist jobs in the same specialty as the available job to highlight your expertise.

Looking to build your own Medical Receptionist resume?

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• Medical Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Medical Receptionist Resumes:

• Greeting patients and visitors in a friendly and professional manner
• Answering phone calls and scheduling appointments
• Verifying patient insurance and collecting co-payments
• Updating patient records and entering new patient information
• Handling incoming and outgoing mail
• Processing payments and maintaining financial records
• Assisting with medical billing and coding
• Maintaining a clean and organized reception area
• Assisting with other administrative tasks as needed
• Responding to patient inquiries in a timely manner
• Assisting with medical records management and filing

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Medical Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient check-in process that reduced patient wait times by 20% and improved patient flow through the clinic.
• Managed patient billing and insurance claims, resulting in a 95% accuracy rate and a 10% reduction in denied claims.
• Developed and implemented a patient feedback survey, resulting in a 20% increase in patient satisfaction scores and improved patient retention.
• Managed patient records and ensured compliance with HIPAA regulations, resulting in a 100% compliance rate and zero data breaches.
• Collaborated with medical staff to ensure timely and accurate patient care, resulting in a 90% patient satisfaction rate for medical services.
• Managed the reception area and ensured a welcoming and professional environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient information system, resulting in a 30% reduction in errors and a 20% increase in efficiency.
• Managed patient inquiries and complaints, resulting in a 90% resolution rate and improved patient satisfaction scores.
• Patient scheduling and appointment management
• Patient check-in and registration processes
• Billing and insurance claim management
• Patient feedback and satisfaction monitoring
• HIPAA compliance and patient record management
• Medical staff collaboration and communication
• Reception area management and customer service
• Patient information system implementation and management
• Patient inquiry and complaint resolution
• Time management and multitasking
• Attention to detail and accuracy
• Data entry and electronic health record (EHR) management
• Medical terminology knowledge
• Confidentiality and discretion
• Telephone etiquette and communication skills

Top Skills & Keywords for Medical Receptionist Resumes:

Hard skills.

• Electronic Medical Records (EMR) Software
• Medical Terminology
• Insurance Verification and Billing
• Appointment Scheduling and Management
• Telephone Etiquette and Customer Service
• Patient Check-In and Check-Out
• HIPAA Compliance
• Medical Coding
• Medical Transcription
• Basic Medical Procedures (e.g. taking vitals)
• Inventory Management
• Cash Handling and Reconciliation

Soft Skills

• Communication and Interpersonal Skills
• Attention to Detail and Accuracy
• Multitasking and Time Management
• Empathy and Compassion
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Professionalism and Ethics
• Organization and Record Keeping
• Teamwork and Collaboration
• Customer Service and Patient Care
• Conflict Resolution and Diplomacy
• Stress Management and Resilience

Resume Action Verbs for Medical Receptionists:

• Coordinated

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Resume FAQs for Medical Receptionists:

How long should i make my medical receptionist resume, what is the best way to format a medical receptionist resume, which keywords are important to highlight in a medical receptionist resume, how should i write my resume if i have no experience as a medical receptionist, compare your medical receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Medical Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Medical Receptionists:

Dental receptionist, hospital receptionist, hotel receptionist, legal receptionist, office receptionist, salon receptionist, spa receptionist, veterinary receptionist.

Resume Worded   |  Resume Skills

Skill profile, medical receptionist, improve your resume's success rate by using these medical receptionist skills and keywords ..

• Hard Skills and Keywords for your Medical Receptionist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Medical Receptionist Roles
• Medical Receptionist More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., medical receptionist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Medical Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Receptionist Duties
• Medical Records
• Medical Terminology
• Electronic Medical Record (EMR)
• Appointment Scheduling
• Medical Office
•  Find out what your resume's missing
• Medical Billing
• U.S. Health Insurance Portability and Accountability Act (HIPAA)
• Multi-line Phone
• Insurance Verification
• Administrative Assistance
• Cardiopulmonary Resuscitation (CPR)
• Health Insurance
• Telephone Reception
• Office Administration
• Administration
• Customer Service
• Microsoft Access
• Medical Coding

Resume Skills: Administrative

• Records Management
• Handling Patient Inquiries
• Patient Registration
• HIPAA Compliance
•  Match your resume to these skills

Resume Skills: Software Proficiency

• Microsoft Office Suite
• Electronic Health Record (EHR) Systems
• Medical Billing Software
• Microsoft Office
• Electronic Health Records (Epic, Cerner)
• Medical Billing Software (Advanced MD, Medisoft)
• Practice Management Software
• MEDITECH Software

Resume Skills: Medical Knowledge

• ICD-10 coding
• Patient Scheduling
• Medical Transcription
• Medical Records Management
• Patient Confidentiality Protocols

Resume Skills: Languages

• English (Fluent)
• Spanish (Fluent)

Resume Skills: Language Abilities

• Sign Language

Resume Skills: Software

• Ms Office Suite
• Electronic Health Record software (EPIC)
• Google Suite

Resume Skills: Administration

• Billing Procedures

Resume Skills: Technical

• MS Office Suite
• Advanced Excel
• Electronic Medical Records Software (EMR)
• Medical Billing software

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Medical Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Medical Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Medical Receptionist resume?

Go through the Medical Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Medical Office, Medical Records and Data Entry are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Receptionist Duties, Healthcare and Medical Terminology - into your resume if they're relevant.

Incorporate skills - like EMIS, Docman and Typing - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Medical Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to include examples of where you used your clerical skills, whether that's in your Medical Receptionist roles or administrative-related experiences.

Try to add the exact job title, Medical Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Medical Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Medical Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Medical Receptionist Soft Skills

Here are common soft skills that appear on Medical Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Communication

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Upload your resume and we'll spot the issues in it before an actual medical receptionist recruiter sees it. for free., medical receptionist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Entry Level Medical Coder

An effective Description of the templates...

Download this resume template

A medical coder is a healthcare information management professional. An entry level medical coder will work alongside tenured medical coders to ensure patient data is encrypted, secured, and organized. The job of the medical coder revolves around translating sensitive patient data into ambiguous codes for easy storage and simple retrieval. To get a job as an entry level medical coder, a Bachelor’s degree in medical informational technology, computer science, or healthcare administration is ideal. Hiring managers will like to see any relevant research projects, internships, or externships you have completed alongside your education. A part-time job in a healthcare setting, such as a role as a medical billing assistant, can also help you land an entry level medical coder role.

Tips on why this template works

   highlight relevant projects that relate to the role of a medical coder.

Being that this is an entry level job, hiring managers will be looking to see if you were engaging in concepts relevant to the position throughout your undergraduate career. A great way to showcase your knowledge in the field is to detail research papers or projects you’ve completed in college. Any project you’ve completed in information technology is valuable, but particularly if the subject matter was specific to medical coding.

   Showcase your knowledge with certificates

Certificates are a great way to enhance an entry level resume. Certifications like the CPC (Certified Professional Coder) and CMA (Certified Medical Auditor) show hiring managers you have specialized knowledge in the field of medical coding and are proficient in the subjects that will make you a great medical coder.

Resume Example Professional

This resume template is suitable for experienced hires or mid-level hires. The education contains two examples of an education experiences, but only include one (your most recent one) if you're a senior level employee.

   Makes great use of space

It strikes the right balance between white space and content, and doesn't waste space on unnecessary images and icons. Remember, recruiters aren't looking at how creative you are when it comes to your template. Your content is core and should be the focus.

   Strong resume bullet points

This job seeker uses resume bullet points that uses strong action verbs, and most importantly, contain numbers that demonstrate the significance of their accomplishments.

Resume Example Highlights (Free)

This template is clean, readable by resume screeners, and is effective at calling out key accomplishments and projects from specific work experiences. This would be useful if you have been at a company for a while, or been in a consulting-type of role, and want to point hiring managers to your most impressive accomplishments.

   Strong action verbs

Action verbs are important on your resume are vital. They evoke strong imagery to your reader, and this resume does an excellent job by using words such as “spearheaded,” “managed,” and “drove.” These words will help you to put your achievements in perspective, in conjunction with measurable results. Use action verbs relating to the skills you want to highlight.

   Specific examples of finished projects

Many of your accomplishments will involve your responsibilities in your employer's high-level projects. Recruiters want to see what you’ve completed in previous roles -- such as the Operations Improvement Project and new iPhone app launch highlighted in this resume. The numbers make your experience real, rather than a vague “oversaw several teams for a project.” What did you do specifically? Be specific.

Resume Example Modern Two-Column

This two column resume template has been designed and created in Google Docs, and puts an emphasis on a skills section. You can download it in Word, or edit it directly in Google Docs.

   Prioritize work experience, while including other key sections

The two-column in this Google Docs resume template prioritizes the work experience sections, while maximizing the content into the resume. Not all two column templates are ATS-compatible, but this one is when it is saved as PDF and passed through a resume screener.

   Includes a strong Skills section

Skills sections are a great way to include specific keywords and skills that you have, that haven't been included in other parts of your resume. This helps you get past resume screeners that scan your resume for specific keywords.

Resume Example Clean Modern

If you're a job seeker with a few years of experience under your belt, use a template like this one. It's simple, effective at highlighting our work experience, and minimizes the emphasis on the education section (the dates are omitted which is good to prevent ageism, especially if you graduated more than 10 years ago).

   Professionally-designed template

Minimal templates like this one are exactly what mid-to-senior level recruiters want to see - it shows professionalism, focuses on accomplishments, and makes full use of each page.

   Resume summary highlights key accomplishments

The first rule about including a resume summary is that it does not repeat accomplishments mentioned elsewhere on the resume. This resume stresses new software engineering and leadership skills right at the top of the resume, and includes an award too. If you include a summary, try to include a mix of both technical accomplishments (e.g. projects you developed or led), as well as career-related accomplishments (e.g. being promoted).

Resume Example Entry-Level (Free)

Use this Google Docs template if you're a student, recent graduate, or a career changer. Right out of college, you may not have much experience in the field. To supplement that, use your experience in clubs and activities, volunteering, projects, and useful coursework to help highlight your knowledge on the subject.

   Emphasis on education

If you're an entry-level job seeker that has recently completed education (or in the process of completing a degree), you should prioritize your education and include it first. This Google Docs template does this.

   University projects relevant to the job

If you're an entry level job seeker (or a career-changer), you may not have enough work experience to fill up your resume. This is where class projects and university projects come in. This template has a section dedicated to projects, which you can use to talk about volunteering, class projects, or personal projects relevant to the job.

What skills do hiring managers want to see on a Medical Receptionist resume?

Some popular Medical Receptionist hard skills are Receptionist Duties, Medical Records, Medical Terminology, Electronic Medical Record (EMR), Appointment Scheduling, Healthcare, Medical Office and Data Entry. Depending on the job you apply to, skills like Docman, Typing, Telephone Reception, Filing and EMIS can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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