Configure the group type for assignment groups - ServiceNow
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Product Documentation - ServiceNow
Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier.
Assigned to not clearing when Assignment group ... - ServiceNow
The assigned to field is dependent on the assignment group. On the incident table the assigned to clears when the assignment group changes but this does not happen on other tables like sc_task.
Some Groups are not available for the Assignment Group field ...
Some Groups are not available for the Assignment Group field - Support and Troubleshooting >
Unable to filter by request_item.assignment_group?
It looks like you are reporting against the task table. Try running it against the sc_req_item table and you should be able to filter. I checked my instance and confirmed the same. The assigned_to and assignment_group fields are not listed at that level, but are listed for the lower related tables.
Issue populating assignment_group in servicenow via REST API
Incident ticket is getting created with all fields populated as requested except assignment_group and description fields. I know these are reference fields. I tried all combination but information is not getting populated for these two fields. Any one has any suggestions?
Assigned to and Assignment group - Learning ServiceNow [Book]
Assigned to and Assignmentgroup. The Assigned to [assigned_to] field is a reference field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task.
Setting the Assignment group with Assignment Rules
Setting the Assignmentgroup with Assignment Rules. Assignment Rules are a simpler alternative to Data Lookup. While Data Lookup is very powerful, allowing you to set any field, it does involve a quite a bit of configuration, including creating a new table.
ServiceNow - Assignment Groups - YouTube
How to Create a Multi-Level Pivot Report in ServiceNow: Step-by-Step Guide! How to create a timeline series report in ServiceNow? *Disclaimer: We are reviewing video content for Accessibility...
servicenow - Assigning the fulfillment group based on user's ...
var userlocation = gs.getUser().getRecord().getDisplayValue("location"); var target = new GlideRecord('dl_u_assignment'); target.addQuery('location', userlocation); target.addEncodedQuery('category=inquiry^subcategory=email'); target.query(); while(target.next()) { var assignment_group = target.assignment_group; task.task_fulfillment_group ...
COMMENTS
Download certified apps and integrations that complement ServiceNow. Support Manage your instances, access self-help, and get technical support. ... Configure the ...
Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier.
The assigned to field is dependent on the assignment group. On the incident table the assigned to clears when the assignment group changes but this does not happen on other tables like sc_task.
Some Groups are not available for the Assignment Group field - Support and Troubleshooting >
It looks like you are reporting against the task table. Try running it against the sc_req_item table and you should be able to filter. I checked my instance and confirmed the same. The assigned_to and assignment_group fields are not listed at that level, but are listed for the lower related tables.
Incident ticket is getting created with all fields populated as requested except assignment_group and description fields. I know these are reference fields. I tried all combination but information is not getting populated for these two fields. Any one has any suggestions?
Assigned to and Assignment group. The Assigned to [assigned_to] field is a reference field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task.
Setting the Assignment group with Assignment Rules. Assignment Rules are a simpler alternative to Data Lookup. While Data Lookup is very powerful, allowing you to set any field, it does involve a quite a bit of configuration, including creating a new table.
How to Create a Multi-Level Pivot Report in ServiceNow: Step-by-Step Guide! How to create a timeline series report in ServiceNow? *Disclaimer: We are reviewing video content for Accessibility...
var userlocation = gs.getUser().getRecord().getDisplayValue("location"); var target = new GlideRecord('dl_u_assignment'); target.addQuery('location', userlocation); target.addEncodedQuery('category=inquiry^subcategory=email'); target.query(); while(target.next()) { var assignment_group = target.assignment_group; task.task_fulfillment_group ...