resume for receptionist at hospital

• Hospital Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospital Receptionist Resumes:

• Greeting patients and visitors, providing directions, and answering inquiries
• Scheduling and confirming patient appointments
• Collecting patient information, including insurance information
• Verifying insurance coverage and obtaining pre-authorization for services
• Processing payments and issuing receipts
• Answering phone calls and responding to emails
• Maintaining patient records and filing paperwork
• Updating patient information in the hospital's database
• Assisting with hospital administrative tasks, such as scheduling meetings and ordering supplies
• Assisting with medical coding and billing
• Assisting with patient discharge procedures
• Assisting with patient registration and check-in procedures

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Hospital Receptionist Resume Example:

• Implemented a new patient check-in process, reducing wait times by 20% and improving patient satisfaction scores by 15%.
• Collaborated with insurance providers to streamline the pre-authorization process, resulting in a 25% reduction in denied claims and a 10% increase in revenue.
• Developed and maintained a comprehensive patient database, ensuring accurate and up-to-date information for over 5,000 patients.
• Managed the scheduling and confirmation of over 500 patient appointments per month, maintaining a 95% appointment attendance rate.
• Implemented a new billing system, reducing billing errors by 30% and improving revenue collection by 20%.
• Collaborated with hospital staff to develop and implement a new patient discharge process, reducing discharge times by 25%.
• Developed and implemented a new patient feedback system, resulting in a 20% increase in positive feedback and a 15% decrease in negative feedback.
• Collaborated with hospital staff to develop and implement a new patient registration process, reducing registration times by 30% and improving patient satisfaction scores by 10%.
• Managed the ordering and inventory of office supplies, reducing supply costs by 15% while ensuring adequate supplies for hospital staff.
• Patient check-in and registration
• Appointment scheduling and confirmation
• Billing and insurance coordination
• Patient database management
• Process improvement and implementation
• Patient feedback and satisfaction
• Collaboration with hospital staff
• Inventory and supply management
• Time management and organization
• Communication and interpersonal skills
• Attention to detail and accuracy
• Problem-solving and critical thinking
• Adaptability and flexibility
• Customer service and patient care
• Confidentiality and HIPAA compliance

Top Skills & Keywords for Hospital Receptionist Resumes:

Hard skills.

• Electronic Medical Records (EMR) Software
• Medical Terminology
• Appointment Scheduling
• Insurance Verification
• HIPAA Compliance
• Customer Service
• Telephone Etiquette
• Multitasking
• Cash Handling
• Microsoft Office Suite
• Patient Registration

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Patient Care
• Multitasking and Time Management
• Attention to Detail and Accuracy
• Empathy and Compassion
• Adaptability and Flexibility
• Problem Solving and Critical Thinking
• Conflict Resolution and Diplomacy
• Professionalism and Poise
• Organizational and Administrative Skills
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm

Resume Action Verbs for Hospital Receptionists:

• Communicated
• Coordinated
• Facilitated

Generate Your Resume Summary

Resume FAQs for Hospital Receptionists:

How long should i make my hospital receptionist resume, what is the best way to format a hospital receptionist resume, which keywords are important to highlight in a hospital receptionist resume, how should i write my resume if i have no experience as a hospital receptionist, compare your hospital receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospital Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospital Receptionists:

Medical receptionist, dental receptionist, veterinary receptionist, front desk receptionist, office receptionist, hotel receptionist, salon receptionist, spa receptionist.

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7 Medical Receptionist Resume Examples for 2024

Medical Receptionist

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

Resume Builder

Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• Medical Receptionist Resumes
• Medical Receptionist Resumes by Experience
• Medical Receptionist Resumes by Role

A medical receptionist is the voice and face of any practice, communicating directly with patients and ensuring the office operates efficiently.

If you’re seeking a position as a medical receptionist, you’ll want to make a cover letter and  write a resume  that emphasizes your ability to serve as the first point of contact. If updating your resume or creating a new one seems daunting, rest assured we’re here for you. 

We’ve researched and  discovered the best strategies and tips to guarantee you’ll have the best chance of securing an interview and landing a job . It all starts with a well-crafted resume, so keep reading to view our seven medical receptionist resume samples.

Medical Receptionist Resume

or download as PDF

Copy this text for your medical receptionist resume!

Elodie Hansen Medical Receptionist

CONTACT [email protected] (123) 456-7890 San Diego, CA

CAREER SUMMARY Organized and driven medical receptionist with 10+ years of administrative experience. My goal is to provide the utmost discretion, confidentiality, and compassion during all patient interactions, along with a competent, efficient approach to administrative tasks. My strong knowledge of medical terminology and health insurance will help streamline office activities and provide efficient care for patients at the City Heights Family Health Center.

WORK EXPERIENCE Medical Receptionist Dr. Shoowin & Dr. Lo LLC 2018 – current San Diego, CA – Organized and updated files for 4K+ patients per HIPAA policies and clinic standards, minimizing errors by 17% – Supervised scheduling of 20+ patients per day according to patient preferences and physician availabilities – Completed billing invoices, insurance forms, patient paperwork, and prescription authorizations and refills – Organized and re-stocked inventory to ensure readiness, increasing productivity by 13%

Medical Receptionist Premium Dermatology Group 2014 – 2018 San Diego, CA – Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers – Processed and verified new patient data within 6-8 minutes, decreasing patient wait time by 9% – Implemented a digital filing system to organize files, reducing old information and repeat records by 32% – Trained new hires in verifying insurance information to complete billing paperwork, increasing productivity by 27%

Medical Receptionist UC San Diego Health 2010 – 2014 San Diego, CA – Scheduled 30+ appointments each shift and updated patient paperwork, billing information, and office calendars – Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA – Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone – Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours

SKILLS – Data Entry – Customer Service – Health Insurance and Billing – Multi-tasking – Interpersonal – Communication – Written Communication – Medical Terminology – Organization

EDUCATION High school diploma La Jolla High School 2006 – 2010 La Jolla, CA

Why this resume works

• This will be one of the first things to catch the employer’s eye as they’re looking for assurance that you can handle the medical office’s busy and stressful inner workings. 
• Writing  resume summaries  isn’t easy, but it helps to look through examples and review well-written inspiration. It also helps to know the basics, like when to include a summary (only if you have 10+ years of experience).
• Describe yourself and your duties using descriptive and active language. You can use words like “driven” or “organized” in your summary, “implemented” or “processed” in your  job descriptions , and “experienced in data entry” in your skills section. 

Medical Office Receptionist Resume

Copy this text for your medical office receptionist resume!

Mönkhbat Khan Medical Office Receptionist

CONTACT [email protected] (123) 456-7890 San Francisco, CA

WORK EXPERIENCE Medical Office Receptionist Kaiser Permanente 2016 – current San Francisco, CA – Coordinated patient appointments through phone calls, ensuring 100% HIPAA compliance – Verified insurance eligibility with patients and insurance companies with 97% accuracy – Organized patient charts for 18 physicians, alerting and informing patients of reschedules, cancellations, and lastminute appointments – Prepared patient rooms, took vitals, and conducted weight checks, updating patient forms for doctor review

Medical Office Receptionist Premise Health 2013 – 2016 San Francisco, CA – Operated and repaired office equipment, including scanners, fax machines, and printers, increasing office efficiency by 36% – Communicated with 25+ patients, pharmacies, and insurance companies daily over the phone – Reorganized office inventory and purchased items in bulk, reducing overhead costs by $470 – Maintained a clean and welcoming lobby and workspace, increasing employee and patient satisfaction by 19%

Retail Associate Target 2008 – 2013 San Francisco, CA – Upsold clothing and accessories for additional purchase, boosting sales by 14% – Guided customers in setting up wedding registries, rewards memberships, and store credit cards – Identified inventory discrepancies against invoices, reducing overhead costs by 8% – Organized salesfloor merchandise into creative displays, increasing customer satisfaction by 14% and sales revenue by 28%

SKILLS – Verbal Communication – Written Communication – Data Entry – Empathy – Teamwork – Multi-tasking – Health Insurance – Time Management

EDUCATION High school diploma Gateway High School 2004 – 2008 San Francisco, CA

• Avoid filler words and fluff, or you may find your resume spilling onto a second page. Play with the template you’ve chosen (or find a new one!) to keep it at a full page and no more.
• Perhaps your career objective can fit nicely on the upper left or right-hand side. 
• Likewise, skills and education are also appropriate to include on the side. 
• In this case, list job duties that translate to any profession, such as communicating with people and managing multiple tasks. 

Medical Receptionist No Experience Resume

Copy this text for your medical receptionist no experience resume!

Olivia Hernandez Medical Receptionist

WORK EXPERIENCE Medical Receptionist Dignity Health 2018 – current San Francisco, CA – Ushered patients and facilitated a welcoming environment for all visitors – Managed patient check-ins and appointments using Epic, reducing scheduling conflicts by 93% – Assisted with patient data collection using Phreesia, which reduced data collection time by 47% – Collaborated with the healthcare team to ensure accurate patient information, reducing errors by 59%

Medical Front Desk Coordinator California Pacific Medical Center 2015 – 2018 San Francisco, CA – Helped patients with inquiries, providing excellent customer service, earning 96% positive reviews – Utilized AdvancedMD for record keeping, enhancing data retrieval and storage by 67% – Worked closely with healthcare providers to coordinate patient flow and minimize wait times, ensuring efficiency front desk operations – Demonstrated exceptional communication skills when interacting with patients and solving 99% of complaints on the first call

Medical Records Clerk Kaiser Permanente 2012 – 2015 Los Angeles, CA – Handled medical records with a keen attention to detail, reducing errors by 87% – Used Availity for insurance verification and claims processing support that reduced erroneous claims by 78% – Aided in the maintenance of electronic medical records, enhancing data retrieval procedure by 54% – Ensured HIPAA compliance and confidentiality when handling patient data, ensuring no third-party access to sensitive patients’ data

SKILLS – Epic – Zocdoc – Phreesia – AdvancedMD – Availity – Zoom for Healthcare – Adobe Acrobat – Google Workspace

EDUCATION Bachelor of Science Healthcare Administration University of Southern California 2008 – 2012 Los Angeles, CA

• These are crucial aspects that will prove your ability in helping enhance patients’ check in and scheduling experience.

Entry-Level Medical Receptionist Resume

Copy this text for your entry-level medical receptionist resume!

Djalma Mori Entry-Level Medical Receptionist

CONTACT [email protected] (123) 456-7890 Denver, CO

CAREER OBJECTIVE Hard-working and dedicated individual who is quick to implement new software, company policies, and administrative practices. Seeking to leverage my passion for customer service, organization, and the medical field to increase efficiency and patient satisfaction with the administration and medical staff at Colorado Center for Dermatology and Skin Surgery.

WORK EXPERIENCE Cashier Family Dollar 2020 – current / Denver, CO – Greeted and offered assistance to 140+ customers per shift – Processed cash, credit card, and gift card transactions – Informed customers of the exchange and return process, reducing customer complaints by 14% – Cleaned the store before customer arrival by sweeping, vacuuming, removing trash, and organizing inventory – Responded to 30+ phone inquiries per shift, transferring the line to other employees and management upon request – Earned Employee of the Month 12+ times for work ethic, collaborative mentality, and friendly customer service

Barista Dunkin Donuts 2018 – 2020 / Denver, CO – Created a disposable handheld menu booklet for customers to streamline the ordering process, increasing customer satisfaction by 37% and reducing delays by 41% – Memorized 35+ menu items and created drinks using knowledge of 64+ possible drink combinations – Upgraded 23% of customer orders by recommending addins, seasonal beverage flavors, and merchandise, increasing sales revenue by 56% – Cleaned and maintained drink machines and appliances, reducing repair and replacement costs by 31% – Processed payments and applied discounts, coupons, and customer reward points for 50+ daily customers – Upsold the loyalty rewards program, signing up 12% of customers and increasing sales revenue by 28%

SKILLS – Detail-orientation – Curiosity – Teamwork – Data Entry – Time Management – Customer Service – Organization

EDUCATION High school diploma Denver East High School 2014 – 2018 Denver, CO

• On your entry-level medical receptionist resume, list the work experience you  do  have, no matter how irrelevant it may seem. As you write job descriptions, think about which particular duties you can document that would demonstrate your ability to work with diverse clientele and guests, efficiently complete multiple tasks, and get the details right.
• Job skills are often transferable between different occupations. Your previous experience, in one way or another, has value for your future position. 
• It’s the first thing the employer will see, which means it’s an opportunity to briefly explain how your qualities and background make you the perfect candidate to be a medical receptionist. 
• Don’t forget to personalize your objective by mentioning the target business by name.

Senior Medical Receptionist Resume

Copy this text for your senior medical receptionist resume!

Sindre Korhonen Senior Medical Receptionist

CONTACT [email protected] (123) 456-7890 Seattle, WA

WORK EXPERIENCE Fresenius Medical Care Senior Medical Receptionist 2014 – current Seattle, WA – Scheduled appointments for 175+ daily patients according to office and physician availability – Communicated with patients via phone, email, chat, and text, upholding 100% compliance with HIPAA – Prepared charts for 27 physicians, ensuring patient data was updated and complete – Assembled patient paperwork for blood draws, scans, lab work, and reports with 98% accuracy

Advanced Physician’s PC Senior Medical Receptionist 2008 – 2014 Seattle, WA – Handled 80+ patients and visitors per day while maintaining composure and a friendly attitude – Organized and updated patient records, insurance information, and other records into EMRsoftware – Answered 100+ phone calls per day to create appointments, discuss test results, and transfer calls – Maintained a clean, quiet, and welcoming waiting area, increasing patient satisfaction by 36%

MedRite Urgent Care Medical Receptionist 2006 – 2008 Seattle, WA – Answered and made phone calls to schedule appointments, order labs/tests, and verify insurance – Collaborated with the billing department, insurance companies, and medical department – Input patient demographics and insurance identification into EMRsoftware – Operated and repaired copiers, printers, and fax machines, increasing office efficiency by 12%

SKILLS – Data Entry – Multi-tasking – Compassion – Health Insurance – Billing – Reimbursement

EDUCATION Roosevelt High School High school diploma 2000 – 2004 Seattle, WA

University of Washington Bachelor of Arts, Leadership and Community Engagement 2004 – 2008 Seattle, WA

• List your job experience in a reverse-chronological  resume format ; the hiring manager will see your most current position first, allowing them to determine your level of expertise quickly. 
• Consider a  resume template  with clean lines, a big name, and easy-to-find contact details. 
• Demonstrate your previous duties and accomplishments by beginning job description bullet points with action verbs. 
• Include metrics to quantify your impact in previous and current positions. 

Lead Medical Receptionist Resume

Copy this text for your lead medical receptionist resume!

Matthew Rodriguez Lead Medical Receptionist

CONTACT [email protected] (123) 456-7890 Anderson, SC

WORK EXPERIENCE Lead Medical Receptionist AnMed Health 2020 – current / Anderson, SC – Oversaw the front desk operations efficiently, ensuring smooth patient flow, reducing wait times by 32% – Utilized Cerner and Practice Fusion for electronic health record (EHR) management, maintaining patient records with a 98% accuracy rate – Implemented Medisoft for efficient billing and claims processing, which reduced claim denials by 38% – Coordinated patient scheduling and communication using – PatientPop, enhancing patient engagement and appointment adherence

Medical Receptionist Piedmont Medical Center 2017 – 2020 / Rock Hill, SC – Provided excellent customer service to patients, addressing inquiries and scheduling appointments, improving customer satisfaction by 72% – Managed electronic health records (EHR) using NextGen Healthcare, ensuring data accuracy and accessibility – Assisted with insurance verification and claims processing and reduced claim rejection rates by 17% – Utilized Laserfiche for document management, improving record-keeping efficiency by 28%

Front Desk Clerk Trident Health System 2014 – 2017 / North Charleston, SC – Greeted and assisted patients appointment scheduling, enhancing their check-in experience by 42% – Coordinated patient billing and insurance information using Navicure, which reduced billing errors by 43% – Managed inventory and equipment tracking using EZOfficeInventory, ensuring efficient resource allocation – Ensured HIPAA compliance in accordance with Compliancy Group guidelines, boosting data security rates by 36%

SKILLS – Cerner – Practice Fusion – Medisoft – PatientPop – NextGen Healthcare – Laserfiche – Navicure – Doxy.me – EZOfficeInventory – Compliancy Group

EDUCATION High School Diploma Academic Magnet High School 2010 – 2014 North Charleston, SC

• You, however, also want to customize your past experiences to go hand-in-hand with the job description . It’s a great way to stand out from the other applicants.

Front Desk Medical Receptionist Resume Example

Copy this text for your front desk medical receptionist resume!

Marcela Silva Front Desk Medical Receptionist

CONTACT [email protected] (123) 456-7890 Houston, TX

CAREER SUMMARY Knowledgeable and organized professional offering 12+ years of experience managing data, scheduling, and billing through various software. Seeking an opportunity to enhance the patient experience, communicate effectively with all parties, and streamline the efficiency of a family-friendly clinic like Legacy Community Health Care Clinic.

WORK EXPERIENCE Front Desk Medical Receptionist DaVita Dialysis Center 2011 – current / Houston, TX – Input patient data, scheduled appointments, and billed insurance for more than 6K patients using Kareo software – Contacted pharmacies regarding authorizations and refills and called patients to explain physician notes and test results – Implemented a paper filing system to back-up digital files in Kareo and shred unnecessary files to expand office space by 17% – Conducted office inventories and reordered office, breakroom, and medical supplies 3 times every year

Front Desk Medical Receptionist RendrCarePhysicians 2008 – 2011 / Houston, TX – Filed patient data for 9 physicians and updated patient records, insurance information, and third-party payment invoices – Answered up to 20 phone calls and 30+ email messages daily – Cleaned, tidied, and sanitized waiting area and front desk every hour, increasing patient satisfaction scores by 24% – Utilized DynaFile software to schedule appointments and manage accurate digital files, reducing paper usage by 67%

Office Assistant PWREmployment LawGroup 2006 – 2008 / Houston, TX – Responded to patient phone calls and emails within 24 hours – Ensured 100% client confidentiality by encrypting digital files, shredding old paperwork, and keeping file boxes locked – Designed and typed content for postcard advertising and quarterly newsletters, typing 86 words per minute – Organized office inventory, court documents, and medical supplies

SKILLS – Empathy – Insurance Knowledge – Collaboration – Organization – Adaptability – Written Communication – Verbal Communication – Electronic Records Software – Billing

EDUCATION High school diploma Clear LakeHigh School 2002 – 2006 Houston, TX

• As a general rule of thumb, try to use metrics in two to three bullet points for each job you list. 
• You’ll want to include soft skills, such as “empathy,” and hard skills, such as “data entry,” and “electronic records software.” 

Related resume guides

• Medical Assistant
• Front Desk Receptionist
• Dental Receptionist
• Social Worker

Medical Receptionist Resume Examples and Templates for 2024

• Resume Examples

How To Write a Medical Receptionist Resume

• Resume Text Examples

As a medical receptionist, your resume is essential in showcasing your skills, qualifications, and dedication to providing exceptional patient support. Learn from expert advice tailored specifically for medical receptionists. You’ll obtain the knowledge and tools you need to create an engaging resume that will make a lasting impression on recruiters within the health care industry.

• Entry-Level
• Senior-Level

1. Summarize your medical receptionist qualifications in a dynamic profile

Your resume profile serves as a snapshot of your skills, qualifications, and career objectives. Keep it concise, using two to three sentences to introduce yourself and capture the attention of hiring managers. Begin by identifying keywords from the job description that you can incorporate into your profile to feature your relevant expertise.

Emphasize your assertive communication and organizational skills , ability to multitask in a fast-paced environment, and commitment to exceptional patient service. Mention your years of experience and how your career goals will add to the organization’s success. Your focus should be on impressing readers with your achievements and expertise, persuading them to dive deeper into your resume.

Senior-Level Profile Example:

A patient-focused medical receptionist with over 15 years of experience specializing in office administration, calendar management, and patient relations. A strong history of collaborating with medical personnel and office staff to enhance operational efficiency and maximize patient satisfaction.

Entry-Level Profile Example:

A medical receptionist with entry-level experience specializing in office administration, data entry, patient relations, and medical terminology. Adept at managing physician calendars and interfacing with diverse patient populations.

2. Showcase your medical receptionist experience

Use your professional experience section to focus on what you’ve accomplished as a result of performing your daily duties and role responsibilities. To make this section effective, quantify your experience by including specific metrics or numbers whenever possible.

For example, mention the number of patient inquiries managed daily or the percentage decrease in patient wait times you achieved. As you construct this section, use action verbs to add a dynamic element to your bullet points. These verbs convey your proactive approach and ability to take the initiative as a medical receptionist. Aim to show potential employers how you use your skills to achieve results, demonstrating the value you can bring to the organization.

Senior-Level Professional Experience Example

Medical Receptionist, Downtown Medical, Los Angeles, CA August 2005 – December 2015

• Oversaw patient scheduling, appointments, and intake for a physician practice with over 500 patients, fielded phone inquiries, and managed physician calendars
• Maintained office and medical supply inventories, ordered new supplies, and negotiated with vendors to reduce monthly costs by 15%
• Managed office books, including payments, receipts, and payroll

Entry-Level Professional Experience Example

Medical Receptionist, Ormond Beach Oncology Associates, Ormond Beach, FL November 2020 – present

• Field phone inquiries for new and existing patients, oversee appointment scheduling, conduct new patient orientations, and manage electronic medical records
• Communicate with empathy and compassion while interfacing with patients suffering from debilitating and life-threatening health conditions
• Coordinate with physicians, nurses, and office personnel to enhance patient flow, resulting in a 20% reduction in wait times and a 92% patient satisfaction rating

3. List any education and certifications relevant to medical receptionists

Demonstrate your knowledge and expertise in the health care field by detailing your academic background. Potential employers want to know if you possess the qualifications necessary for the role, so include relevant degrees, coursework, and certifications. Starting with your highest level of education, provide the degree name, institution, location, and completion date.

If you hold pertinent certifications, include those in a separate section. Highlight credentials such as Certified HIPAA Professional (CHP) or Certified Healthcare Administrative Professional (cHAP). Increase your credibility and stand out from other applicants by showing your dedication to ongoing professional development. Format this section similarly, listing the certificate name, issuing organization, and the date received.

• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• High School Diploma
• Jefferson High School, Mobile, AL, September 2008 – June 2012

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• HIPAA Record-Keeping Certification, Mobile Alabama Health Association, 2018

4. Make a list of your medical receptionist-related skills and proficiencies

An effective key skills section features your ability to excel as a medical receptionist and contribute to the smooth functioning of a health care facility. When listing your skills, prioritize those most relevant to the role. Study the job description and determine which skills you can include on your resume to meet the employer’s needs.

To make your resume stand out, consider incorporating specialized software systems you’re proficient in and share any additional languages you can speak. Check out this list of skills to see what you could include on your medical receptionist resume:

How To Pick the Best Medical Receptionist Resume Template

Before putting your resume together, you’ll need a framework for your writing. A template will help you organize your resume so hiring managers can quickly scan and capture the most important information.

The best resume template for a medical receptionist has a clean and organized design, showcasing your most relevant professional accomplishments and abilities. It should be visually appealing and well-structured, incorporating a professional and modern aesthetic that prioritizes readability. To keep the spotlight on the content of your resume, avoid any overly decorative fonts or distracting graphics. It’s best if hiring managers remember your resume for all the right reasons.

Medical Receptionist Text-Only Resume Templates and Examples

Jessica Sanders (386) 123-4567 [email protected] 321 North 1st Street, Ormond Beach, FL 32175

A Medical Receptionist with entry-level experience, specializing in office administration, data entry, patient relations, and medical terminology. Adept at managing physician calendars and interfacing with diverse patient populations.

Professional Experience

Medical Receptionist, Ormond Beach Oncology Associates, Ormond Beach, FL November 2020 – Present

• Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
• Coordinate with physicians, nurses, and office personnel to enhance patient flow, resulting in a 20% reduction in wait-times and a 92% patient satisfaction rating

Medical Receptionist ChenMed, Hialeah, FL, January 2019 – November 2020

• Conducted patient scheduling, registration, and data entry for a medical office with over 250+ patients, updated health records, and ensured compliance with HIPAA
• Managed medical supplies and equipment inventory, created purchase orders, interfaced with vendors, and ensured optimal inventory levels
• Office Administration
• Customer Service
• Medical Billing
• Microsoft Office Suite
• Communication

Medical Front Office and Billing Diploma Florida Career College, Pembroke Pines, February 2018 – December 2018

• Certified Medical Administrative Assistant, National Health Career Association, 2017

Charlene Ellis (123) 456-7890 [email protected] 123 Main Street, Mobile, AL 12345

A Medical Receptionist with eight years of experience, specializing in patient relations, HR administration, calendar management, and medical terminology. A proven track record of managing front office operations in fast-paced clinical and hospital settings.

Medical Receptionist, Mobile Central Hospital, Mobile, AL December 2015 – Present

• Manage patient intake and discharge documentation, oversee billing and insurance verification, communicate with insurance companies, and create payment plans with patients to reduce past due accounts by 20%
• Oversee patient scheduling, field 30-50 phone inquiries per day, obtain medical records, and enhance office operations to minimize wait times
• Maintain records for the cancer patient program for 200+ patients ensuring the accuracy of data and contacting patients for follow-up consultations and tests

Medical Receptionist, Mobile Health, Mobile, AL July 2012 – November 2015

• Implemented a digital new patient records system, which improved record accuracy by 17%, reduced paper costs by 50%, and saved over 15 work hours per week
• Registered new patients, gathered medical information and records, managed appointment scheduling, and oversaw physician calendars
• Ordered office and medical supplies and negotiated rates with vendors to cut costs by 27%

High School Diploma Jefferson High School, Mobile, AL, September 2008 – June 2012

• Medical Administration
• Calendar Management

Jessica White (012) 345-6789 [email protected] 123 Main Street, Los Angeles, CA 12345

A patient-focused Medical Receptionist with over 15 years of experience, specializing in office administration, calendar management, and patient relations. A strong history of collaborating with medical personnel and office staff to enhance operational efficiency and maximize patient satisfaction.

Medical Receptionist, HRH Clinic, Los Angeles, CA December 2015 – Present

• Support front office operations for a medical practice with over 100+ patients daily, manage patient appointments and scheduling, and develop a new scheduling system to improve patient flow and increase satisfaction ratings by 10%
• Oversee patient billing, verify medical insurance, contact insurance providers, and structure payment plans for patients to reduce aging accounts

Medical Receptionist, Downtown Medical, Los Angeles, CA August 2005 – December 2015

• Oversaw patient scheduling, appointments, and intake for a physician practice with over 500+ patients, fielded phone inquiries, and managed physician calendars
• Maintained office and medical supply inventories, ordered new supplies,, and negotiated with vendors to reduce monthly costs by 15%
• Maintained office books, including payments, receipts and payroll

High School Diploma  North Los Angeles High School, Los Angeles, CA, September 2001 – June 2005

• Clinical Operations
• Patient Relations
• Health Care Administration Certificate, Los Angeles Medical Institute, 2007

Frequently Asked Questions: Medical Receptionist Resume Examples and Advice

What are common action verbs for medical receptionist resumes -.

Crafting the professional experience section of your resume can be challenging. We've compiled a comprehensive list of common action verbs to describe your medical receptionist responsibilities. Using these powerful verbs in your bullet points will effectively shine a light on your skills and accomplishments in the role, leaving a lasting impact. Consider using some of these words in your medical receptionist resume:

How do you align your resume with a job description? -

The Bureau of Labor Statistics projects that between 2021 and 2031, employment rates for receptionists will remain unchanged. Only about 4,000 new jobs will be created over the decade. With the competition remaining about the same, applicants must craft a stand-out resume. Aligning your resume with the job description is a great way to do that.

Especially if you have a particular position in mind, it's important to customize your resume to increase your chances of being seen as the ideal candidate. Review the job description and identify keywords, skills, and qualifications aligning with your experiences. Incorporate this language throughout your resume, primarily in the professional summary, skills, and experience sections. Highlight relevant accomplishments that show your ability to excel in the role.

What is the best medical receptionist resume format? -

In general, the chronological format is most effective for medical receptionists. This format best emphasizes a stable work history and steady career progression, featuring your experience in the field. It works well for medical receptionists with a consistent employment history who want to feature their career growth and relevant skills.

However, if you have limited work experience or gaps in employment, a functional format may be more suitable. This format emphasizes your skills and abilities, allowing you to display your strengths and transferable skills. A combination format can also be effective for medical receptionists who want to highlight both their work history and skills. This layout allows you to provide a comprehensive overview of your qualifications while focusing on specific achievements and abilities.

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Writing a well-crafted cover letter will increase your chances of securing an interview in your job search. The best way to create a captivating cover letter is to tailor your document to the organization you're applying to. Explore our medical receptionist cover letter guide to learn how to write your own. For additional cover letter examples and inspiration, explore our guides for secretaries and receptionists .

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Medical Receptionist Resume Examples

Writing a resume as a medical receptionist requires a blend of both medical and administrative skills. This specific role requires a professional who can handle both front office tasks and medical administrative duties. As a medical receptionist, you must have excellent customer service and communication skills, together with a good understanding of medical terminology and office protocol. This guide will give you a comprehensive overview of the key skills and responsibilities of a medical receptionist, as well as an understanding of the job qualifications and experience that employers are looking for—all of which you should include in your resume. By following the tips and examples in this guide, you’ll be on your way to writing a standout resume for the medical receptionist position.

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Medical Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced Medical Receptionist with 8+ years of successful experience in administrative and customer service roles. Possess knowledge of medical terminology and medical office management processes. An excellent communicator, skilled in dealing with patients, management, and healthcare professionals. Committed to providing excellent customer service and meeting customer needs.

Core Skills :

• Medical office software (Epic, EHR, etc.)
• Medical insurance and billing
• Patient check- in/check- out
• Scheduling appointments
• Multitasking
• Document filing and maintenance
• Front- desk management
• Customer service
• Excellent communication skills
• Problem- solving

Professional Experience :

Medical Receptionist, ABC Medical Clinic, Apr. 2016 – Present

• Ensure efficient management of the office and front- desk operations.
• Manage patient check- in/check- out and help with insurance and billing.
• Schedule appointments and manage patient information.
• Handle incoming calls and inquiries efficiently.
• Respond to patient’s questions and concerns.
• Prepare and maintain patient records and charts.

Medical Receptionist, XYZ Healthcare Clinic, Aug. 2014 – Apr. 2016

• Provided front- desk and administrative support to medical professionals.
• Managed patient check- in/check- out process.
• Ensured accurate filing and maintenance of patient records.
• Collected patient payments and prepared appropriate paperwork.
• Scheduled appointments and handled incoming calls.
• Answered patient questions and assisted with patient needs.

Education :

Bachelor of Science in Health Administration, ABC University, 2010- 2014

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Medical Receptionist Resume with No Experience

Recent graduate with strong communication and organizational skills, eager to transition into a role as a Medical Receptionist in a fast- paced healthcare setting. Able to multi- task, prioritize and work quickly and efficiently in a hospital setting. Experienced in handling medical records, scheduling, and filing.

• Proficient in Microsoft Office, medical software, and electronic medical records systems.
• Strong customer service and effective communication skills.
• Excellent organizational and time management skills.
• Ability to be courteous to patients and handle difficult situations tactfully.
• Ability to multi- task and remain organized in a fast- paced environment.
• Detail- oriented and knowledgeable in medical terminology.

Responsibilities

• Greet patients and visitors in a professional manner and provide assistance.
• Schedule appointments, process forms, and answer phones.
• Collect and review patient information, verify insurance coverage, and enter data into the system.
• Maintain patient files, medical records, and other administrative documents.
• Process payments, print and distribute receipts, and provide patient billing information.
• Assist physicians with patient care and answer questions as directed.
• Provide general administrative support such as filing, faxing, and copying.

Experience 0 Years

Level Junior

Education Bachelor’s

Medical Receptionist Resume with 2 Years of Experience

I am a highly experienced Medical Receptionist with over two years of experience in the healthcare industry. I am an organized, detail- oriented and highly efficient professional with expertise in providing exceptional customer service to patients and visitors in a fast- paced medical office environment. I am well- versed in managing front desk operations and administrative duties, including scheduling appointments, verifying insurance information, navigating electronic medical records, and processing payments. I am a team player and have the ability to work effectively both independently and as part of a team.

• Excellent customer service
• Strong organizational and multi- tasking skills
• Proficient in medical terminology and healthcare operations
• Computer literacy including EMR/EHR systems
• Knowledge of medical insurance policies and procedures
• Strong written and verbal communication skills

Responsibilities :

• Greet patients and visitors upon arrival
• Schedule appointments and verify patient information
• Verify patient insurance and process payments
• Answer and route phone calls and respond to inquiries
• Assist with the filing of medical records and forms
• Maintain a clean and professional front desk area
• Provide assistance with other administrative tasks as needed

Experience 2+ Years

Medical Receptionist Resume with 5 Years of Experience

Highly motivated, dedicated and organized Medical Receptionist with 5+ years of experience in providing front desk support to busy medical offices. Skilled in providing attentive customer service, data entry and clerical tasks. Proactive in completing administrative tasks in a timely and efficient manner. Excellent interpersonal and communication skills, able to multitask and prioritize in a fast- paced medical environment.

• Receptionist duties
• Scheduling and confirming appointments
• Billing and insurance processing
• Medical recordkeeping
• Interpersonal skills
• Multi- tasking
• Greeting and directing patients, visitors and staff
• Answering and transferring incoming calls
• Maintaining patient and insurance records
• Entering patient information into the electronic medical record
• Verifying patient insurance coverage and filing claims
• Collecting co- pays and payments
• Handling billing inquiries
• Maintaining medical office filing systems
• Processing and preparing medical documents
• Performing administrative tasks as needed

Experience 5+ Years

Level Senior

Medical Receptionist Resume with 7 Years of Experience

Highly motivated and organized medical receptionist with over 7 years of experience in providing exceptional customer service and ensuring smooth administrative operations in healthcare environment. Experienced in scheduling appointments, managing patient records, and collecting payments. Skilled in handling medical billing and coding procedures as well as preparing and submitting insurance forms. Adept in utilizing medical software programs such as Electronic Health Records (EHR), Practice Management (PM) and Medical billing software for efficient and effective workflow.

• Superior customer service
• Insurance claim processing
• Medical record management
• Appointment scheduling
• Billing and coding
• EHR software
• PM software
• Medical billing software
• Greeted patients and visitors in a friendly and professional manner.
• Answered phone calls and scheduled appointments for patients.
• Processed payments and maintained billing and collection records.
• Entered patient information accurately into the EHR system.
• Managed medical records in accordance with HIPAA guidelines.
• Handled insurance claims and ensured timely submission and payment.
• Ensured the work area was clean and well- organized.
• Followed up with patients regarding insurance information and payment status.
• Assisted with the implementation of new PM software.
• Prepared and submitted insurance forms and other documents.

Experience 7+ Years

Medical Receptionist Resume with 10 Years of Experience

Highly experienced Medical Receptionist with more than 10 years of experience in the healthcare industry. Possess excellent customer service and problem- solving skills and experience in administrative duties such as scheduling appointments, filing paperwork, and collecting payments. Proven ability to work effectively in a busy patient care environment.

• Advanced knowledge of medical terminology and office processes
• Proficient in medical software systems and medical insurance
• Excellent customer service and communication skills
• Highly organized with strong attention to detail
• Skilled in scheduling appointments and managing patient records
• Experienced in collecting payments and handling billing inquiries
• Greeted patients and handled incoming calls
• Scheduled appointments, managed calendars, and coordinated patient follow- up
• Verified patient records and collected personal information
• Answered patient questions and addressed concerns
• Processed payments, created payment plans, and managed billing
• Provided support to physicians, nurses, and other healthcare staff
• Maintained patient confidentiality and adhered to HIPAA regulations
• Entered data into the computer system and maintained patient records
• Assisted with filing and other administrative tasks

Experience 10+ Years

Level Senior Manager

Education Master’s

Medical Receptionist Resume with 15 Years of Experience

Highly experienced Medical Receptionist with 15+ years of experience in providing first- class customer service. Proficient in diverse medical office duties including scheduling appointments, checking- in/out patients, verifying insurance coverage, and managing patient records. Possesses excellent communication and organizational skills, as well as extensive knowledge of medical terminology, office systems, and front desk procedures.

• Patient Registration
• Appointment Scheduling
• Insurance Verification
• Medical Records Management
• Patient Billing
• Electronic Health Records
• Customer Service
• Multi- line Phone System
• Greeted and checked- in patients, verified insurance, and collected co- payments.
• Maintained patient records, prepared and distributed patient charts, and updated existing records.
• Scheduled appointments, answered phones, and responded to patient inquiries.
• Performed accurate and timely data entry of medical information into practice management system.
• Managed patient billing, collected payments, and issued receipts.
• Communicated with patients regarding payment options and made financial arrangements.
• Resolved patient concerns in a timely and professional manner.
• Processed and updated patient information in electronic health records.
• Assisted with other administrative tasks including filing and copying documents.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Medical Receptionist resume?

When applying for a job as a Medical Receptionist, it is important to include an effective resume that highlights your relevant qualifications and experience. A well-crafted resume can help you stand out from the competition and increase your chances of being hired.

When creating your resume, there are several key things to include:

• Professional Summary: A short description of your relevant experience and qualifications.
• Education: Include your formal education and any relevant courses or trainings you have completed.
• Skills: Include any transferable skills, such as customer service, computer skills, communication skills, problem solving, etc.
• Work Experience: List any relevant work experience, such as previous roles in the medical field or in a customer service setting.
• Certifications and Licenses: If you have any certificates or licenses related to medical receptionist work, list them here.
• Additional Qualifications: If you have any additional qualifications, such as a second language or a typing certificate, list them here.

Following these guidelines will ensure that your medical receptionist resume is effective and impressive to potential employers.

What is a good summary for a Medical Receptionist resume?

A Medical Receptionist resume should be concise and straightforward, emphasizing your strong interpersonal and customer service skills. It should demonstrate your knowledge of medical terminology, as well as your ability to effectively coordinate patient appointments and deal with sensitive patient information. Additionally, it should showcase any other relevant experience in healthcare or customer service roles. Include your specific accomplishments, such as successfully managing a busy switchboard or introducing a new patient scheduling system. By emphasizing your professional strengths and relevant experience, you can create a persuasive resume that gets you the job.

What is a good objective for a Medical Receptionist resume?

A medical receptionist is the first point of contact for patients in a medical office. They greet patients, answer phone calls, schedule appointments, collect payments, manage insurance forms and set up medical records. As such, a good objective for a medical receptionist resume should emphasize the candidate’s communication, organizational and customer service skills.

Here are some ideas for a medical receptionist resume objective:

• To utilize my 6+ years of experience as a medical receptionist to provide excellent customer service and care to patients.
• Seeking a medical receptionist position with ABC Hospital to apply my exceptional organizational and communication skills to ensure efficient patient care.
• A committed medical receptionist looking to provide polite and friendly customer service to incoming patients of XYZ Clinic.
• To obtain a medical receptionist position at a respected healthcare facility, leveraging my knowledge of medical terminology and office procedures.
• Reliable and detail-oriented individual looking for a medical receptionist role at ABC Center, utilizing my strong interpersonal and problem-solving skills.

How do you list Medical Receptionist skills on a resume?

When creating a resume for a medical receptionist role, you want to make sure that you include the right skills and qualifications to get noticed by the employer. In this blog, we’ll discuss how to effectively list medical receptionist skills on a resume.

• Strong Interpersonal Skills: Medical receptionists need to have strong interpersonal skills to interact with patients and other healthcare professionals. This includes being able to communicate effectively, listen intently, and having great customer service skills.
• Organizational Skills: Medical receptionists need to be organized and have the ability to multitask. This requires being able to prioritize tasks and manage information with accuracy and attention to detail.
• Computer Skills: Medical receptionists need to be comfortable using computers and various healthcare software to manage patient records. It’s important to list any computer skills or software you’ve used in the past.
• Attention to Detail: Medical receptionists need to be able to pay attention to detail when entering and updating patient information. This includes double-checking data and being aware of any discrepancies.
• Knowledge of Medical Terminology: Medical receptionists must be familiar with medical terminology and be able to accurately document patient information.
• Problem-Solving Skills: Medical receptionists need to be able to solve problems effectively as they arise. This includes being able to troubleshoot and come up with creative solutions.
• Multi-lingual: If you’re proficient in a second language, make sure to list it on your resume. Having this ability can be essential in certain medical receptionist roles.

By including the right skills and qualifications on your resume, you’ll be able to show employers that you’re the ideal candidate for the medical receptionist role.

What skills should I put on my resume for Medical Receptionist ?

For those looking to enter into a career as a medical receptionist, it is important to list the skills and experience that are necessary for success in the role. When creating your resume, here are the essential skills you should include:

• Knowledge of Medical Terminology: As a medical receptionist, you’ll need to be familiar with medical terminology. This knowledge will help you to understand the nuances of patient files and medical forms.
• Communication and Interpersonal Skills: Medical receptionists must be able to effectively communicate and interact with patients, as well as medical staff. This means having excellent verbal and written communication skills and being able to remain professional and friendly.
• Computer Skills: An excellent working knowledge of computers and software programs is necessary to be a successful receptionist. You should be knowledgeable in word processing, spreadsheet, appointment scheduling, and medical software.
• Attention to Detail: You will be handling a lot of sensitive information, so it is important to exercise attention to detail to avoid making mistakes.
• Multi-tasking: Medical receptionists are often juggling multiple tasks at once. You should be able to multitask effectively and remain organized when dealing with multiple assignments.
• Customer Service Skills: As a medical receptionist, you’ll be the first point of contact for patients. Therefore, it is important that you have excellent customer service skills. You should be able to handle inquiries in a professional and friendly manner.

By including these and related skills on your resume, you will be sure to demonstrate to employers that you possess the essential skills needed for a medical receptionist.

Key takeaways for an Medical Receptionist resume

For any medical receptionist looking to create a standout resume, there are a few key takeaways they should keep in mind.

• First, focus on what makes you an ideal candidate. Include all your related experience, such as years of experience, any medical or receptionist certifications you may have, as well as any relevant computer or clerical skills you may have acquired. Demonstrate your commitment to customer service, organization, and data accuracy.
• Second, highlight your ability to handle a busy and demanding environment with professionalism and grace. Showcase your ability to communicate effectively, with both patients and other medical personnel. Be sure to emphasize your knowledge and experience in medical terminology, insurance processing, and scheduling appointments.
• Third, emphasize your ability to maintain confidentiality in a medical setting. Medical records and patient information must remain secure, and you should be able to demonstrate that you can handle this responsibility.
• Finally, if you have any additional experience in areas such as customer relations, medical billing, or medical coding, then be sure to include that as well. Demonstrate your ability to be a team player, and the positive and helpful attitude you bring to the position.

By keeping these key takeaways in mind, you can create a stand-out resume that will help you land the medical receptionist job of your dreams!

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3 Hospital Receptionist Resume Examples for 2024

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• • Developed efficient appointment scheduling system resulting in reduced wait times and improved patient satisfaction.
• • Effectively resolved patient inquiries, providing accurate information and excellent customer service.
• • Assisted with administrative tasks such as data entry, record keeping, and coordinating with other departments.
• • Implemented new electronic medical records system, resulting in improved accuracy and accessibility of patient data.
• • Collaborated with medical staff to ensure smooth patient flow and efficient operations.
• • Provided compassionate support to patients and their families during stressful situations.

Modern Hospital Receptionist Resume Example

Creative Hospital Receptionist Resume Example

• Context: Describe the situation or problem you encountered in your role as a hospital receptionist.
• Action: Explain the actions you took to address the situation or problem.
• Result: Share the positive outcome or impact of your actions.
• Context: Managed a high volume of incoming calls and visitor traffic at a busy hospital reception desk.
• Action: Prioritized and directed calls to appropriate departments, ensuring efficient communication and minimal wait times for patients and staff.
• Result: Increased overall customer satisfaction by 20% through improved call management and reduced wait times.
• Context: Collaborated with healthcare providers and staff to coordinate patient appointments and facilitate efficient patient flow.
• Action: Utilized scheduling software and maintained accurate appointment calendars, ensuring optimal use of resources and minimizing patient wait times.
• Result: Streamlined appointment scheduling process, reducing patient wait times by 15% and improving overall clinic efficiency.

Top 7 Soft Skills for Hospital Receptionist Resume

• Excellent verbal and written communication skills
• Strong interpersonal abilities
• Ability to provide outstanding customer service
• Good organizational and time management skills
• Detail-oriented and attentive to accuracy
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure

Top 7 Hard Skills for Hospital Receptionist Resume

• Proficient in Microsoft Office Suite
• Experienced in using electronic health record (EHR) systems
• Skilled in operating multi-line phone systems
• Knowledgeable in medical terminology
• Ability to efficiently handle patient scheduling and registration
• Expertise in handling confidential patient information
• Familiarity with insurance verification and billing procedures

Frequently Asked Questions

What are the key skills to include in a hospital receptionist resume.

Some key skills to include in a Hospital Receptionist resume are excellent communication skills, strong multitasking abilities, proficiency in using office equipment and software, knowledge of medical terminology, and the ability to handle stressful situations with professionalism.

What should be included in the work experience section of a Hospital Receptionist resume?

In the work experience section of a Hospital Receptionist resume, you should include details of your previous positions as a receptionist or in a healthcare setting, emphasizing your responsibilities and achievements. It is important to showcase your ability to handle patient inquiries, schedule appointments, manage medical records, and collaborate with healthcare staff.

How can I highlight my education qualifications in a Hospital Receptionist resume?

When highlighting your education qualifications in a Hospital Receptionist resume, include your highest level of education, any relevant certifications or training courses, and the name of the institution attended. Additionally, mention any coursework or specialization that is relevant to the healthcare or administrative field.

What should be the format of a Hospital Receptionist resume?

The format of a Hospital Receptionist resume should follow a professional structure. Begin with a header including your name, contact information, and a brief summary or objective statement. Follow this with sections such as work experience, education, skills, and certifications. Use concise bullet points and include specific details relevant to the position.

How can I make my Hospital Receptionist resume stand out?

To make your Hospital Receptionist resume stand out, tailor it to the specific job description by highlighting relevant skills and experience. Use action verbs to describe your achievements and responsibilities, and quantify your accomplishments wherever possible. Additionally, proofread for any typos or grammatical errors and ensure your resume has a clean and professional design.

Do I need to include references on a Hospital Receptionist resume?

In general, it is not necessary to include references on a Hospital Receptionist resume. Instead, you can mention that references are available upon request. However, it is important to have a list of professional references prepared, should the employer request them during the interview process.

For more inspiration, why not check out our free resource of job-focused resume examples?

When creating a resume for an IT Manager position in 2024, there are several key formatting considerations to keep in mind. Length: Keep your resume concise and to the point, aiming for a maximum length of two pages. Employers often spend only a few seconds scanning each resume, so it's crucial to highlight your most relevant skills and experiences. Design: Opt for a clean and professional design that is visually appealing and easy to read. Use headings, subheadings, and bullet points to organize your information effectively. Format: Save your resume in a universally compatible format, such as PDF, to ensure that it remains consistent when opened on different devices and operating systems. When crafting your IT Manager resume, it's important to include sections that highlight your relevant skills, experiences, and qualifications. Consider including the following: Professional Summary: A concise overview of your key qualifications and career goals at the beginning of your resume. Technical Skills: A comprehensive list of your technical skills, such as programming languages, operating systems, and software proficiency. Work Experience: Details of your previous job roles, emphasizing your accomplishments and responsibilities. Education: Information about your educational background, including degrees, certifications, and relevant coursework. Projects: Highlights of any significant projects you've completed, demonstrating your ability to deliver successful IT solutions. Achievements: Notable achievements that showcase your impact and contributions in previous positions. While not mandatory, these optional sections can also make a positive impact: Certifications: Any industry-specific certifications that validate your expertise. Languages: Fluency in multiple languages can be an asset if the position requires interactions with international clients or teams. The Context-Action-Result (CAR) framework is an effective way to showcase your experience in a concise and impactful manner. Here are some examples of bullet points using the CAR framework for an IT Manager: Context: Successfully led a team of five developers in the implementation of a company-wide CRM system. Action: Planned and executed a comprehensive project timeline, assigned tasks, and facilitated effective communication among team members. Result: Streamlined the company's internal processes, resulting in a 20% increase in overall productivity and a 15% reduction in customer response time. Context: Oversaw the migration of the company's infrastructure to a cloud-based solution. Action: Collaborated with cross-functional teams to assess requirements, select an appropriate cloud provider, and develop a migration strategy. Result: Achieved a seamless transition to the cloud, reducing infrastructure costs by 30% and enhancing scalability and flexibility for the organization. When creating your IT Manager resume, follow these key takeaways: Focus on a clean and professional resume format that is easy to read and visually appealing. Include sections such as Professional Summary, Technical Skills, Work Experience, Education, Projects, and Achievements. Utilize the Context-Action-Result framework to highlight your accomplishments in a concise and impactful manner. Highlight industry certifications and language proficiency as optional but valuable sections. By incorporating these recommendations into your IT Manager resume, you'll increase your chances of grabbing the attention of hiring managers and landing your dream job in 2024.

When creating a resume for a property-related job in 2024, there are a few important considerations to keep in mind. Length, Design, and Format: The length of your resume should ideally be one to two pages, depending on your level of experience. Keep it concise and relevant. Choose a clean and professional design that conveys your attention to detail. Use a readable font and consistent formatting throughout. Opt for a chronological or combination format, which highlights your work history and skills. Essential Sections for Your Property Resume: While the sections you include in your property resume may vary depending on the job and your specific qualifications, consider including the following: Contact Information: Include your name, phone number, email address, and LinkedIn profile. Summary/Objective: A brief overview of your skills, experience, and career goals. Work Experience: Highlight your relevant property-related roles, emphasizing your accomplishments and quantifiable impacts. Education: List your educational background, including degrees, certifications, and relevant coursework. Skills: Include technical skills, such as property management software proficiency, as well as soft skills like communication and problem-solving. Optional Sections: Depending on your background, consider adding sections for certifications/licenses, professional affiliations, projects, or volunteer work. Writing About Your Experience with the Context-Action-Result (CAR) Framework: One effective way to showcase your experience in a property resume is by using the Context-Action-Result (CAR) framework. This approach emphasizes the specific situation, action you took, and the resulting impact. Here are some examples of bullet points using the CAR framework: Managed a residential property portfolio of 200 units, overseeing all aspects of tenant communication, rent collection, and maintenance. Improved tenant satisfaction and achieved a 95% occupancy rate through proactive communication and prompt issue resolution. Implemented a cost-effective energy-saving initiative, resulting in a 20% reduction in utility expenses across multiple properties. Conducted energy audits, trained staff on conservation practices, and monitored monthly utility usage. Negotiated favorable lease agreements with commercial tenants, resulting in a 15% increase in rental income. Conducted market analysis, prepared financial projections, and leveraged negotiation skills to secure long-term contracts. Key Takeaways: As you craft your property resume for 2024, remember these key points: Keep it concise: Aim for one to two pages. Choose a professional design: Opt for a clean and consistent format. Showcase relevant sections: Highlight your work experience, education, and skills. Utilize the CAR framework: Emphasize the context, action, and result of your accomplishments. With these tips in mind, you're well on your way to crafting a compelling property resume that highlights your qualifications and impresses potential employers in 2024.

People Manager

Creating an effective resume for a people manager position in 2024 requires careful attention to the length, design, and format of your document. With hiring practices constantly evolving, it is essential to stay up-to-date with current trends to make your resume stand out from the competition. Resume Length While there is no strict rule for resume length, it is generally recommended to keep it concise and focused. Aim for a one to two-page resume, highlighting the most relevant information that showcases your people management skills and accomplishments. This will ensure that your resume is easy to read and retain the recruiter's attention. Design and Format The design and format of your resume play a crucial role in making a positive first impression. Use a clean and professional template that aligns with the company culture and industry. It is also important to optimize your resume for applicant tracking systems (ATS) by using keywords and including a plain text version. Bold important headings and subheadings to make them visually prominent. Italicize key details to draw attention to specific achievements. Use ordered bullet points to emphasize your accomplishments in a structured manner. Utilize unordered bullet points to list additional skills or certifications. When crafting a people manager resume, be sure to include the following sections: Summary/Objective: Begin your resume with a brief overview of your experience and relevant qualifications as a people manager. Experience: Highlight your past roles and responsibilities, focusing on your leadership, communication, and team-building skills. Use the Context-Action-Result (CAR) framework to showcase your achievements. Skills: List your technical and interpersonal skills that are essential for effective people management. Include both hard skills, such as project management and data analysis, as well as soft skills like conflict resolution and employee development. Education and Certifications: Provide details of your educational background and any relevant certifications or training courses. References: Upon request, you can include references who can vouch for your people management skills. The Context-Action-Result (CAR) framework is an effective way to showcase your experience as a people manager. Here are a few examples of bullet points using this framework: Context: Restructured team workflows to enhance productivity and streamline processes. Action: Implemented a performance management system to track individual and team goals, providing regular feedback and recognition. Result: Increased team efficiency by 20% and reduced project completion time by 15%. Context: Led a cross-functional team of 15 employees to successfully launch a new product within a tight deadline. Action: Implemented a communication plan that fostered collaboration between departments and ensured timely project updates. Result: Achieved a 10% increase in customer satisfaction and exceeded sales targets by 25% within the first quarter of the product launch. As you craft your people manager resume in 2024, remember these key takeaways: Keep your resume concise and focused, aiming for a one to two-page length. Choose a clean and professional design template that aligns with the company culture. Utilize the CAR framework to showcase your accomplishments and results in previous roles. Include the essential sections such as Summary/Objective, Experience, Skills, Education, and Certifications. Optimize your resume for ATS by incorporating keywords and providing a plain text version. By following these guidelines, you can create a compelling people manager resume that highlights your skills and experience, increasing your chances of landing your desired job in 2024.

• • Managed front desk operations for a busy healthcare facility, serving over 200 patients daily.
• • Implemented a new electronic health record system, improving patient data accuracy and accessibility.
• • Coordinated with multiple departments to ensure efficient patient care and service delivery.
• • Handled patient scheduling and insurance verification, reducing wait times by 20%.
• • Assisted in training new staff, enhancing team efficiency and knowledge.
• • Organized patient records and documentation, ensuring compliance with healthcare regulations.
• • Supported medical staff with administrative tasks, contributing to a smoother workflow.
• • Managed inventory of medical supplies, ensuring availability and cost-effectiveness.
• • Facilitated patient communication and follow-ups, enhancing patient engagement and care.

5 Medical receptionist Resume Examples & Guide for 2024

Ensure your medical receptionist resume highlights your proficiency in electronic health records (EHR) systems. Displaying this key skill testifies to your ability to manage patient data effectively. Additionally, your resume must reflect excellent interpersonal skills. Showcasing this demonstrates your capability to handle patient interactions with empathy and professionalism.

All resume examples in this guide

Traditional

Experienced Medical Receptionist | Patient Care | Administration resume example

Resume Guide

Medical Receptionist Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certifications & Education

Resume Summary & Objective

Additional Sections

Key Takeaways

Medical receptionists are the book jackets of a medical office. Just as a book cover makes a first impression and provides a bit of insight on what to expect, the receptionist is the first point of contact with a medical office and a positive or negative interaction can have an influential role on whether or not a patient continues to frequent the facility.  

Employers look for a friendly, knowledgeable medical receptionist to act as the face of their office. When writing your medical receptionist resume you want to strike a balance between demonstrating technical knowledge and abilities and showcasing soft skills such as a friendly, caring demeanor.  

To ensure your resume accomplishes this goal, you’ll need to overcome some of these common medical receptionist resume writing challenges:

• Ensuring your resume stands out to employers using creative, ATS-optimized formatting.
• Highlighting technical skills as well as intrinsic qualities that reflect well on the office.
• Demonstrating transferable skills and quantifiable achievements from past jobs, regardless of your experience level.
• Selecting relevant credentials to create a tailored resume targeted to available employment opportunities.

This guide provides step-by-step instructions and explanations, as well as pro-tips and examples to ensure your medical receptionist resume gets noticed by employers and highlights your most valuable qualifications.

Check out these resume guides for information and examples on related medical careers.

• Medical Assistant resume example
• Dental Assistant resume example
• Pediatric Dental Assistant resume example
• Physician Assistant resume example

Medical receptionist  resume example

Here’s what this applicant does well in their resume:

• Tailored experience:  The resume showcases relevant work experience in medical administration, with each role progressively building upon the last. This demonstrates a clear and focused career path that is highly relevant to the Medical Receptionist position.
• Quantifiable achievements:  The bullet points under each job position include quantifiable achievements and specific projects. For example, "reducing wait times by 20%" and "improving patient data accuracy and accessibility" directly relate to the key responsibilities of a Medical Receptionist.
• Relevant education and certifications:  The inclusion of a Master's degree in Healthcare Administration and specific certifications like HIPAA Compliance Training and Certified Medical Administrative Assistant highlights the applicant's commitment to the field and provides an educational foundation that is directly relevant to the role.
• Skills and software proficiency:  The skills section is well-aligned with the job requirements, including both soft skills like customer service and technical skills like proficiency using electronic health records and Microsoft Office Suite, which are essential for a Medical Receptionist.

How to format a medical receptionist  resume

A medical receptionist's resume should be well-organized, consistent, and easy to read. Resume formatting is particularly vital for medical receptionists as an opportunity to demonstrate effective communication and technical skills essential in the profession.

Consider the following formatting best practices to ensure your resume's professional and memorable appearance makes an excellent first impression:

• Professional appearance:  To maintain a simple, consistent, easy-to-read layout, avoid using excessive creative elements , such as  colors, or fancy fonts.
• Header content:  A prominent header  featuring your name, desired job title, and contact information  lets employers view them at a glance.  
• Ordering:  List all entries in reverse chronological order  to ensure your most recent and relevant appear first.

When searching for available jobs and formatting your resume, it's important to know that while the title "medical receptionist" is still widely used, new titles for the same or similar roles have also been adopted. When formatting your resume header, ensure the job title matches the title used in the job post. These are some of the most common alternative titles for medical receptionist:

• Medical Office Assistant
• Healthcare Administrative Assistant
• Front Desk Coordinator
• Health Services Coordinator
• Patient Coordinator
• Patient Access Representative
• Patient Services Representative
• Front Office Specialist
• Medical Front Desk Specialist
• Admissions Clerk

Applicant Tracking Systems (ATS)  are another vital formatting element. ATS software parses resume text, looking for exact keywords or phrases corresponding to desired skills and qualifications. Employers increasingly rely on these systems to prioritize the most qualified candidates for review.

As you format your medical receptionist resume, there are a few best practices you should keep in mind to ensure ATS accurately recognizes text and parses information. These include:

• Fonts:  Select ATS-friendly fonts matching the overall style of your resume. Some ATS-friendly fonts are Calibri, Arial, and Times New Roman. However, these commonly used fonts can be dull or generic. For more creative font options, try Rubik, Lato, Montserrat, Raleway, Exo 2, and Volkhov, which are all available on the Enhancv Resume Builder.
• Document type: Doc or PDF files  are typical for resumes and most easily analyzed by ATS. We prefer PDFs, as they maintain your formatting across different operation systems.
• Creative elements in text:  Avoid using nonessential stylistic features within text. Elements such as emojis and non-standard date formats can impede ATS' ability to recognize information in these sections.
• Headings and subheadings:  Ensure resume sections are logically organized and include simple, precise headings. Standard section titles ensure ATS accurately recognizes and extracts information from these sections.

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S ection headings enhance resume organization by allowing ATS and employers to recognize your qualifications quickly and easily.  Include the following top-recommended sections for medical receptionist resumes to improve the organization of your resume:

The top sections on a Medical receptionist resume:

• Contact Information: Is essential so the hiring manager knows how to reach you for an interview.
• Objective Statement: This conveys your career goals, which should align with the medical receptionist position.
• Skills Summary: Highlights your key abilities such as multitasking, communication, and proficiency in medical software, relevant to the role of a medical receptionist.
• Work Experience: Showcases your previous jobs and responsibilities in the field of medical reception, providing credibility and demonstrating relevant experiences.
• Education and Certifications: Informs potential employers about your professional qualifications, including any specific training or certifications that make you a strong medical receptionist candidate.

Medical receptionists have unique backgrounds and qualifications, however, the following are skills and abilities frequently sought by employers and should be explicitly mentioned within the sections of your resume:

What recruiters want to see on your resume:

• Medical Terminologies: Recruiters prioritize familiarity with medical terminologies as an essential element for effective communication with patients, doctors, and insurance companies.
• Organization and Multitasking: Explicitly sharing strong organization and multitasking skills is vital for medical receptionists who frequently manage multiple tasks such as answering phone calls, scheduling appointments, and filing paperwork.
• Proficiency in Office Management Software: Many practices use specific office management software for record-keeping, appointment scheduling, and billing. Therefore, experience with these tools is highly valued.
• Communication: As the first point of contact for patients, outstanding communication skills are crucial for maintaining patient satisfaction and information is conveyed accurately.
• Knowledge of HIPPA: Patient confidentiality is a considerable liability in medical offices. Medical receptionists must understand and respect these laws to handle patient information securely.

How to write your medical receptionist resume experience

Medical facilities can be fast-paced, high-pressure work environments. The best way to demonstrate your capacity to overcome these potential challenges is by sharing successful prior work experiences.

From patient care to technical expertise, the purpose of an experience section  is to showcase similar past jobs where you developed and utilized relevant medical receptionist skills.

The most efficient and impactful way to showcase your capabilities is to create a targeted experience section . A targeted experience section is a curated list communicating specific skills and noteworthy achievements that align with the available employment.

To quickly and easily create a targeted medical receptionist resume for each application, follow these steps:  

• Create a resume template including a complete list of your experiences, certifications, education, and skills.
• Make a copy of the template for each new application.
• Review the job description for each new job you apply to, paying close attention to the ideal candidate description.
• In the copy of the template, delete all examples that don't align with the job description.
• Edit remaining examples to ensure they include keywords  directly copied from the job description for increased ATS optimization.

A targeted experience section ensures employers recognize relevant experiences at a glance. This is especially important when including appropriate non-medical receptionist experiences to ensure the employer understands the connection and transferable skills.

The example below demonstrates how improving descriptions of a non-receptionist role clarifies its relevance:

• • Utilized computerized systems for reservations, check-ins, and tracking guest preferences.
• • Managed phone inquiries, providing information about room availability, rates, and hotel amenities.
• • Coordinated with housekeeping and maintenance staff to address guest requests and maintain a high standard of cleanliness and functionality.
• • Efficiently handled check-in and check-out procedures, maintaining accuracy in guest information and payment processing.

While some of the skills may be related or transferable to a medical receptionist role, the connections are not apparent from these descriptions. For example, computer software systems used in hospitality are presumably quite different from those used in medical offices. This means transferable skills developed using hospitality software would be negligible. Additionally, managing many phone calls to provide information and answer questions is a transferable skill. However, including hotel industry-related specifics would not be impactful for employers seeking a medical receptionist. Replacing these irrelevant details with quantitative data, such as numbers or statistics, would be a more impactful way to present these skills.

• • Implemented organizational strategies, reducing check-in time by 20% and contributing to a 25% improvement in overall guest satisfaction.
• • Achieved a 95% guest satisfaction rate by promptly addressing and resolving an average of 20 guest inquiries daily.
• • Demonstrated exceptional multitasking ability by effectively managing an average of 15 simultaneous tasks, resulting in a 15% improvement in overall front desk efficiency.
• • Managed daily cash transactions averaging $5,000 with 100% accuracy, reconciling accounts promptly and minimizing discrepancies.

This experience description is significantly improved by making two modifications. First, the applicant tailors the items to present highly transferable skills for medical receptionists. These include organization, customer service, guest/patient satisfaction, multitasking, efficiency, accuracy, and fiscal account management. The second improvement is including numbers and data to quantify achievements. For example, the “25% improvement in guest satisfaction” resulting from their efforts would undoubtedly appeal to a hiring manager looking for a similar improvement in patient satisfaction.  

How to quantify impact on your resume

An easy and effective way to boost your resume's impact  is to use quantifiable data in your experience descriptions. Quantifiable evidence is tangible, measurable, or verifiable details, aka numbers, that highlight your accomplishments  in past jobs.

For example, stating you have experience working in a “fast-paced medical environment” is less effective than saying you were the “sole receptionist in an office of four doctors, seeing an average of 50 patients daily.”

Here are a few excellent options for incorporating numbers and statistics  to enhance your experience descriptions:

• The number of patients you handled daily at your past job shows your ability to manage a high-volume workload.
• An average number of calls taken daily demonstrates excellent communication and multitasking skills.
• How many medical professionals you interacted with regularly illustrates your capabilities working with a diverse team.
• The number of medical or office management software you are proficient in proves your technical acumen.
• Percentages indicating improvement in patient satisfaction scores under your reception management share your commitment to quality service.
• The number of insurance claims you input monthly evidences your understanding of billing practices.
• Decreases in missed appointments or wait times as a result of your endeavor speak to your scheduling efficiency and evidence your direct positive impact on the practice.
• A percentage reduction in filing or administrative errors during your tenure, emphasizing your organizational skills and accuracy.

Be mindful when including quantitative data in your resume. All data must be accurate, factual, and tailored to evidence your top skills. Overusing numbers and statistics risks losing both the impact of the data and the reader's attention.

How do I write a medical receptionist resume with no experience

Even if you’ve never worked in a medical office, chances are you’ve visited one. If you’ve ever had difficulty getting an appointment quickly or having a question answered, you know how frustrating these experiences can be.

Drawing on your own experiences, good and bad, will help you understand the transferable skills and personal qualities you can present on your resume by including non-medical receptionist work experiences.

Another excellent source of inspiration is the job description, which contains keyword skills employers and ATS will look for on your resume.

Providing high-quality patient care requires many of the same skills as delivering excellent customer service . For example, patience, empathy, active listening, and problem-solving skills are beneficial in both professions. A background in customer service, even in an unrelated field, is an excellent experience example to demonstrate those skills on your medical receptionist resume.

Follow these steps to write your experience section  without prior experience :

• Compile a list of keywords from the job description.
• Brainstorm previous employment, educational, or volunteer experiences showcasing the same keyword skills and knowledge from your list.
• Add credibility by including tangible evidence of transferable skills, such as certifications and quantifiable data.
• Avoid including irrelevant work experiences  or outdated experiences .
• List experiences in reverse chronological order to ensure your most recent and relevant examples appear first.

How to list your hard skills and soft skills on your resume

People don't care how much you know until they know how much you care

Theodore Roosevelt

The above quote aptly describes how employers value medical receptionist skills. Being an outstanding medical receptionist requires various hard skills, demonstrating competencies and soft skills, reflecting your demeanor and work ethic. However, soft skills that have the potential to reflect positively on the facility and augment patient satisfaction will be coveted by employers.

The skills section  of your medical receptionist resume should include subsections for hard and soft skills, enabling employers to consider your top qualifications quickly and easily.

Hard skills  are the skills necessary to perform a particular job. They typically require study, training, and practice. In the medical field, they often require certification.

As a medical receptionist, these skills usually relate to technical abilities  using office management software, software systems such as electronic health records (EHRs) like EPIC or CERNER, medical billing software, and scheduling tools.

Here are some of the top hard skills sought by employers looking to hire medical receptionists:

Best hard skills for your medical receptionist resume

• Knowledge of Medical Terminologies
• Patient Record Management
• Multiline Telephone System Operation
• Data Entry Skills
• Medical Billing
• Electronic Healthcare Records (EHR) Software Proficiency
• Medical Coding
• Appointment Scheduling Software Proficiency
• Insurance Verification
• Health Information Systems (HIS)
• Database Management
• HIPAA Compliance
• Proficiency in Microsoft Office Suite
• Email Management
• Medical Transcription
• English Proficiency
• Reception Desk Operation
• IT Troubleshooting
• First Aid Certification
• Understanding of ICD-10 Codes

Soft skills  are skills related to your personality and work style. These skills are transferable from one position to another. For example, skills such as multitasking and maintaining calm in stressful situations are critical for medical receptionists who often simultaneously check in patients, answer phone calls, and schedule appointments.

Generally, employers may be willing to train employees in hard skills. However, their intrinsic nature makes soft skills more challenging to teach. Therefore, your resume must include a thorough, targeted list of your most valuable soft skills.

These are the top soft skills employers look for on medical receptionist resumes:

Best soft skills for your medical receptionist resume

• Excellent Communication
• Customer Service Orientation
• Creating Good Rapport
• Conflict Resolution
• Attention to Detail
• Time Management
• Adaptability
• Multitasking
• Problem-solving
• Discretion and Confidentiality
• Stress Management
• Positive Attitude
• Decision-making
• Interpersonal Skills
• Professionalism
• Active Listening
• Organizational Skills

Like your experience section, creating a targeted skills section listing skills well-aligned to the job description is most effective. This allows employers to quickly and easily notice skills demonstrating your potential to succeed.

Follow these steps to write your medical receptionist skills section:

• Format your skills section as a simple list without elaboration or examples.
• Differentiate between hard and soft skills by listing them in separate subsections.
• Target your list for individual positions using keyword skills from the job description.
• Write skills precisely as they appear in the job description to enhance ATS optimization.
• Never lie or exaggerate your skills.
• Check for consistency between your experience and skills sections. List the skills mentioned in the experience section in the skills section, and vice versa.

How to list your certifications and education on your resume

Your resume's education and certifications sections provide evidence of the hard skills and foundational knowledge you will bring to the position.

In most cases, a high school diploma or equivalent is the minimum educational requirement for a medical receptionist. However, some employers prefer candidates with additional education or certifications, such as an associate degree or vocational training in medical office administration, healthcare administration, or a related field.

Follow these steps to write your education and certification sections:

• Create separate sections titled "Education" and "Certifications" to allow ATS to parse information from your resume accurately.
• List all degrees and certifications in reverse chronological order, putting your most recent and relevant at the top.

For education and degrees , follow these steps:  

• Include the name of the university, its' location, the dates you attended, and the title of your degree.
• It is optional to state a GPA unless the job description specifies a minimum GPA requirement.
• Major and minor  should only be mentioned when relevant.

Here's an example of how an education item should look on your medical receptionist resume:

Follow these steps when listing certifications on your resume :

• Include the name of the certification, the certifying institution, and the year obtained.
• Limit certifications to current, unexpired credentials.
• If a certification requires renewal to remain valid, include the date first acquired as well as the most recent renewal date or a "valid through" date.
• Limit certifications to only those specifically named or directly related to the required skills mentioned in the job description.

Certifications are an excellent way to set yourself apart from other candidates. If you're considering adding a medical receptionist certification to your resume, you can find the most highly sought-after by employers here:

Best certifications for your medical receptionist resume

• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Receptionist (CMR)
• Electronic Health Records Specialist Certification (EHRS)
• Microsoft Office Specialist (MOS) Certification
• Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification

How to write your medical receptionist resume summary or objective

A summary or objective, sometimes called " Resume Profiles " or " Personal Statements ," is an excellent way to briefly give context to the information on your resume.

A good summary gives an employer some insight into who you are as an employee in addition to your career progression and goals. They also allow you to highlight specific skills and achievements that are well-aligned for a particular job.

The difference between a summary and an objective is the focus on either your past experiences or future career goals.

A summary draws upon comparable work experience to outline your most relevant qualifications. Alternatively, an objective focuses on the future, describing how your career goals align with the available job.

A summary is preferable for medical receptionists with extensive experience since it draws on comparable prior work experiences to outline your most relevant qualifications. For example, a summary is well suited for an applicant who has worked for the last five years in a pediatric office and is applying for a job in another pediatric office. A summary aims to highlight your past success as an indication of potential future success.

To write a medical receptionist resume summary , follow these best practices:  

• Highlight your most relevant skills or experiences that directly overlap with the job description.
• Write an impactful description using keywords  directly from the job description.
• Be brief. A summary should only be 3-5 sentences.

Rephrasing specifics from the “Qualifications” or “Ideal Candidate” sections of a job description is a great way to guarantee you mention the skills and qualifications most valued by the employer.

Alternatively, an objectives section is a better option for candidates with limited or no experience as a medical receptionist. An objective allows you to look toward the future, focusing on how you plan to use non-receptionist experiences, background knowledge, and transferrable skills to contribute to the success of the office and achieve career goals.

To write your medical receptionist resume objective , follow these best practices:

• Describe the type of position you are seeking.
• Share relevant or transferable hard and soft skills that will help you succeed in the position.
• Highlight your motivation to learn and gain experience while making valuable contributions.
• Use keywords directly from the job description.
• Be brief. Keep your objective to 3-5 sentences.

A common mistake made when writing resume objectives is being too general. Failure to include specifics usually means missed opportunities to integrate keywords tailored to a particular job and results in a bland objective that fails to grab the attention of employers.

Check out how the following objective is improved by giving details and implementing keywords from the job description.

This objective is very generic. It fails to include specific skills or communication abilities. It doesn’t explain how the applicant formed their knowledge of healthcare administration nor how they will contribute to the success of the unnamed organization. A generic summary makes a generic impression on employers who would not likely believe this applicant was excited about their job and has little information to form a memorable opinion of the applicant.

This improved objective incorporates keyword skills and specific details such as the applicant's degree in medical office administration, passion for patient care, and desire to grow their hands-on experience in a pediatric care setting. These details form a much clearer picture of who they are, the background knowledge and skills they expect to contribute, and the goals they hope to achieve. The result is an objective statement that is far more likely to stand out and make an impression on employers.

Additional sections for a medical receptionist resume

Once you've included your top-resume sections , consider adding one or more of these optional resume sections  to highlight specific qualifications or accomplishments and ensure your resume stands out.

• Languages: Excellent patient communication is a cornerstone of the medical field, and medical offices serve diverse patient populations. Therefore, speaking multiple languages is a valuable asset in patient-centric medical environments. Including a language section  is an effective way to give yourself a leg up on the competition.
• Achievements and Awards: If you've received recognition for your work in the past, consider including an awards and achievements section  as evidence to support your stated soft skills. For example, an award for excellent patient care or for being a top employee demonstrates a commitment to excellence in your work. In addition to individual awards, you can include awards your office or team received, such as being voted top healthcare facility in your community.
• Volunteer Experience: Volunteer experiences  are an excellent addition to medical receptionist resumes, especially for those with limited work experience in the medical field. For example, if you are applying for a position in a pediatric office, sharing an experience volunteering for a youth organization is a great way to demonstrate your experience working with children.  
• Professional Associations: A professional Associations section highlights your dedication to ongoing improvement and staying current in the medical field. If you would like to include a professional association membership to your resume, consider joining one of the leading professional associations for medical receptionist listed below.

Professional associations for medical receptionists

• Association for Healthcare Administrative Professionals ( AHAP )
• Medical Group Management Association ( MGMA )
• American Association of Medical Assistants ( AAMA )
• Healthcare Information and Management Systems Society ( HIMSS )
• National Association of Healthcare Access Management ( NAHAM )

Individualizing your resume with tailored sections will ensure it reflects all your top qualifications and stands out among other applicants. Should you include sections other than those above, be sure they use catchy, ATS-friendly headings .

How to add a specialization section to your medical receptionist resume

Working in specialized medical facilities often requires specialized skills and knowledge, such as knowledge of medical insurance and coverage, appointment types, or working with a particular patient demographic. If you have extensive experience or certification in a particular medical specialty corresponding to an available position, showcasing this experience in a specialization section will highlight these qualifications.

Your specialization section should include the following:

• The title of your medical specialization
• Years of experience in the specialty
• Specialty-specific training or certifications
• Specialty-specific medical billing and coding experience
• Technical skills  using particular office management software.
• Relevant soft skills, for instance, compassionate patient education and care in an oncology office.

Here is an example of how your specialization section should appear on your resume:

While a specialization section is an effective way to evidence experience, knowledge, and skills, it should only be included as a unique section when applying to a medical receptionist role in the same specialty. For example, the specialization section above would be relevant when applying to a psychiatric office or mental health facility position. Otherwise, these skills may be mentioned in the other resume sections , such as the experience section, to demonstrate your capacity to learn specialized skills.

Key takeaways

The best medical receptionist resumes don’t simply showcase technical skills and certifications. They share personal qualities that will reflect well on the office and enhance patient satisfaction. Remember these key elements to ensure your resume highlights all the skills and qualifications that make you an exceptional medical receptionist:

• Resume formatting helps ensure your resume stands out to employers and ranks highly in ATS analyses of qualifications.
• Targeting your experience descriptions highlights your most valuable skills and achievements for a medical receptionist job.
• Soft skills highlight your ability to treat patients with kindness and compassion, which enhances their satisfaction and experience.
• Certifications and achievements effectively demonstrate foundational knowledge and help your resume stand out among numerous applicants.
• Include details in your objective statement to ensure it stands out to employers.
• A specialization section is an excellent tool to highlight medical receptionist jobs in the same specialty as the available job to highlight your expertise.

Looking to build your own Medical Receptionist resume?

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Jobscan > Resume Examples > Healthcare Resume Examples, Skills, and Keywords > Medical Receptionist Resume Examples, Skills, and Keywords

Medical Receptionist Resume Examples, Skills, and Keywords

Medical receptionist resumes need to showcase a variety of skills, from customer service to understanding medical terminology. Learn how to write and structure a resume that stands out.

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Medical Receptionist Resume Sample

As a medical receptionist, you need to be able to multitask and work well in busy environments, all while maintaining a positive attitude. Along with understanding medical terminology and insurance codes, you also need to provide excellent customer service to patients and assist medical professionals with questions and patient documents.

It’s easy to prove your hard skills by listing certificates and experience. However, soft skills are harder to demonstrate without understanding how hiring managers select their candidates. You need to wisely use your one-page resume to explain how you can fill the position more effectively than other applicants.

This medical receptionist resume example demonstrates how you can balance your soft skills in customer service with your hard skills in insurance and filing.

Atlanta, Georgia • (555) 555-1234 • [email protected] • linkedin.com/in/tarry-lewis

Medical Receptionist with 15 years of Experience

Patient-focused professional with 15 years’ broad-ranging experience performing administrative management in corporate, nonprofit, medical, pharmaceutical, and physician’s office environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.

Calendar Management | Appointment Scheduling | Project Management | Process Improvement | EHR & EMR | Medical Terminology | Billing & Coding | Collections | HIPAA Compliance | Confidentiality | Leadership Support | Staff Training | Relationship Management | Teamwork | Complex Communication

Operated the Resource Scheduler meeting room reservation system, effectively scheduling high-volume daily appointments and corporate meeting room reservations.

• Processed 100 tickets per day and effectively handled incoming correspondence from internal HR partners
• Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff

Provided administrative support to the Vice President of Regulatory Affairs and Senior Leadership team. Served as a trusted training and development leader, and as 1st point-of-contact to internal and external partners at all levels.

• Scheduled meetings, processed expense reports, and coordinated domestic and international travel itineraries
• Organized large meetings for cross-functional events on- and off-site, scheduled, and coordinated interviews, maintained organizational charts and distribution lists, and handled confidential correspondence
• Credited for role in key projects including process improvement through updating standard operating procedures (SOPs) and regulatory protocol documents utilizing Microsoft Word templates
• Met timelines and targets while managing complex projects with conflicting priorities and deadlines
• Worked directly with manufacturing sites, third party vendors, FDA, and health authorities on a global level
• Managed large scale-data entry metrics and analytics requiring persistent attention to detail
• Earned recognition for delivering results and connecting with team members in organizing, planning, and scheduling 3-day off-site meeting events and activities for 40 people

Greeted patients in a professional and timely manner, answered a multi-line phone system, and provided troubleshooting for company inquiries within high-volume medical practice environment.

• Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
• Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures.
• Filed patient correspondence and matched medical records with claim forms requiring documentation
• Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
• Verified patients’ demographic and updated medical information and patient charts

Additional school course work included practice work cases with ICD-10 & CPT codes

Contact Tracing Training and Certificate

Resume written by Lezlie Garr

Why this resume works

Medical Receptionist Resume Skills and Keywords

Medical professionals are already busy — they rarely have time to read every single resume that’s submitted. Instead, they will likely use applicant tracking systems (ATS) to sort through candidates’ submissions for specific resume keywords .

The system then sends the hiring manager the candidates who most likely have the medical receptionist resume skills needed to be a good fit. Adding the following skills to your resume can help you get through these filters and in front of a real person.

Top Medical Receptionist Resume Skills

• Customer service
• ‌Verbal and written communication
• ‌I nterpersonal skills
• ‌Adaptability
• ‌Multitasking
• ‌Prioritization
• ‌Organization
• ‌Microsoft Office
• ‌Apple and iMac
• ‌Microsoft Outlook
• ‌Time management
• ‌Dependability
• ‌Problem-solving
• ‌Resilience
• ‌Attention to detail
• ‌Medical records
• ‌Insurance codes
• ‌Bookkeeping
• ‌Scheduling
• ‌Phone etiquette
• ‌Directing calls
• ‌Data entry
• ‌Mail organization
• ‌Electronic health records
• ‌Accounts receivable
• ‌Patient care
• ‌Medical terminology
• ‌Proactiveness

6 Resume Writing Tips for Medical Receptionists

You already have the skills to do an excellent job as a medical receptionist. By following these six tips, you can turn that experience into an engaging resume that will get employers’ attention .

1. Make the most of your professional summary

In traditional resume formatting, your contact information is followed by a paragraph featuring your personal statement . This paragraph allows you to summarize your skills and experience in an easy-to-read format. Many hiring teams will read your personal statement before they check out anything else, so be sure to make it count. Good medical receptionist resumes include:

• ‌The amount of time you’ve been in the field
• ‌Your most relevant skills
• ‌Several significant accomplishments

‌For example: “Experienced medical receptionist intent on providing excellent customer service and organizational skills to Greenfield Medical. Over 10 years of receptionist experience, including supporting a six-doctor office, implementing new insurance filing systems, and improving patient retention by 21%.”

2. Think outside past job descriptions

When listing your job history, describe the tasks you actually did, not just the responsibilities listed in your job description. You likely did far more duties than what you were originally hired for. ‌

Explaining what you did at a job gives hiring managers a better idea of your experience. Be specific as possible. “Submitted insurance” is good, but “Filed insurance claims for Blue Cross/Blue Shield and Humana” is better. It allows your true abilities to shine through and gives hiring teams a way to compare your skills with those of other applicants.

3. Shape your resume for each position

Medical receptionists will have a variety of different responsibilities depending on the office. After all, the needs of a dental office are very different from an outpatient surgical center or a hospital. Sending out a single boilerplate resume to every potential employer can make you less attractive than other candidates. Instead, take the time to tailor your resume to the needs of each position.

Tailoring your resume might involve emphasizing different responsibilities or listing other skills. Check the job posting to decide what you should include. It’s always a good idea to build your resume around the requirements listed there.

4. List your certificates

Medical receptionists can get various certifications that allow them to better succeed at their jobs. You may get certifications in medical software, terminology, office procedures, coding, or medical ethics. These certificates are a good indication that you’re both skilled and dedicated to your job.

List your certificates in reverse chronological order in their own section. This makes it easy for potential employers to check for specific certifications and emphasizes your most recent and

5. Add a medical receptionist resume skills section

A medical receptionist skills section helps you accomplish two things. First, if a hiring manager is going to skim your resume, the skills section gives them an easy way to check for things that matter to them. For example, if the hiring team wants a person with experience using a particular patient scheduling software, they can check your skills section to see if you fulfill that. ‌

Second, you can use the skills section to include more medical receptionist resume keywords. Maybe your ability to use Mac computers hasn’t been relevant to your previous positions, but you can list that skill under this heading so it appears in ATS filters.

6. Remember to proofread

The final step of applying for any job is proofreading your resume . As a medical receptionist, precision is important. Typos and errors can be a strike against you. Take the time to triple-check your resume for grammar problems, spelling mistakes, and incorrect information.

Similarly, step back and look at your resume as a whole. Your document design is your first impression on hiring teams. While your document doesn’t need to be a genuine work of art, it should be professional and easy to read. Once you’re happy with how it looks, save the document as a PDF so the formatting won’t change on different computers.

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Medical Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the medical receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Greets patients and answers the phone in a courteous and professional manner
• Collects and copies insurance cards and other pertinent documents
• Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
• Follows all HIPAA, compliance, privacy and confidentiality standards
• Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
• Places calls to referring physicians for patients expressing difficulty with their procedure
• Communicates service delays to all involved (including the patient) with regard to the wait time metric
• Work with Physicians to create efficient office operations
• Assistants or calls for assistance with patients with ambulatory difficulties
• Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns
• Perform other work related duties as necessary
• Runs and works on-line reports and work ques for Medical Specialty supported departments
• Maintains records and makes daily cash deposit as assigned
• Performs other duties as assigned
• Performs professionally in difficult customer/referring physician situations
• Ensures accurate and thorough documentation and completion of all necessary paperwork
• Keeps patients, technologists and/or manager informed with regard to patient flow
• Provide clear written and verbal communication
• Maintains an organized and clean work and reception area
• Provides and collects all necessary HIPAA documentation to patients
• Accurately performs scheduling tasks when necessary
• Strong attention to detail
• Ability to communicate and deal with patients courteously, professionally, and with a caring attitude
• Ability to react calmly, professionally, effectively in demanding or emergency situations
• Ability to effectively lead the staff as a strong leader and role model
• Working knowledge of basic Medical Assistant principles and practices
• Ability to maintain professional judgment
• Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines
• Knowledge of business office operations and basic bookkeeping principles
• Ability to multi- task in a high paced environment with good organizational skills
• Ability to react calmly, professionally, effectively in stressful or emergency situations

15 Medical Receptionist resume templates

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• Transfers calls to the appropriate extensions as necessary
• Re-schedules no-show patients
• Excellent computer skills, organizational, and multi-tasking skills

Medical Receptionist Resume Examples & Samples

• Greets patient upon arrival and verifies appointment date and time
• Collects co-payments as applicable
• Faxes reports as requested by physicians
• Addresses patients problems/concerns as they arise
• Complies with company and regulatory agency guidelines
• 1 year of medical reception experience or relative experience in a medical environment (patient facing/patient service focused)
• Experience as a Medical Assistant (including front-office)
• 1+ year of medical office/ambulatory care experience
• Experience with Medical terminology
• Effective communication skills and the ability to work as a member of a team centered approach to patient care
• Work with medical staff to ensure accurate medical records and patient treatment plans
• Collect and process time-of-service payments and bill patients and their insurance companies for treatments
• Friendly and outgoing personality
• Healthy Way of Life focus

Metcare Medical Receptionist Resume Examples & Samples

• Prints encounter forms and verifies demographic information as applicable
• Schedules transportation services as required
• Mails no-show letters
• Minimum of 1 year primary care clinical/medical reception experience or relative experience in a medical environment (patient facing/patient service focused within clinical/primary care environment)
• Experience with Microsoft Office-Outlook
• Excellent customer service skills and telephone skills
• Experience with Medicare/Medicaid
• 2+ years of previous experience in a Medical Office
• Previous Administrative and/or Clerical experience
• Experience with Navinet or a similar system
• Familiar with PPO vs HMO)
• 2+ years of previous experience working within a Medical Office
• Working knowledge of Navinet or a similar system
• Exceptional phone etiquette
• Conduct job duties in accordance with CVA policies and procedures
• Maintain standards of customer service and telephone etiquette
• Channel all incoming calls and route calls to appropriate departments and/or personnel
• Schedule all patient appointments, and confirm and reschedule return appointments. Verify current patient demographics
• Obtain and input new patient demographic and insurance information in computer when scheduling appointments
• Receive, record, and dispatch messages to appropriate departments and physicians
• Utilize paging system according to procedure
• Adhere to compliance policies and procedures. Report any incident that appears unusual/deficient to department supervisor/manager or compliance department
• Directs patients to complete forms and processes patient-related paperwork
• Makes follow-up appointments for patients and calls patients to confirm appointments
• Minimum: Demonstrated clerical skills (typing, filing, telephone courtesy)
• Preferred: Previous medical office experience
• Receives incoming telephone calls in a prompt and courteous manner
• Performs clerical duties as directed
• Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures

Medical Receptionist / Phone Operator Resume Examples & Samples

• Greets and directs patients/customers to appropriate departments
• Answers telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately
• Confirms patient appointments for the Primary Care department
• Compiles, maintains and distributes the CMG Master Physician Call Schedule
• Assists patients with medical records and x-ray releases
• Will provide back-up coverage to Supply, Cashier and Mail
• Performs technical duties according to department standards, policies and procedures
• One year customer service in health care, cash handling, typing experience preferred

Medical Receptionist / Front Office Resume Examples & Samples

• Check in or check-out patients, verifies demographics with each clinic visit. Records name of patient, address and name of attending physician or midlevel on routing sheet
• Check in station will be manned at all times without exception
• Will verify all clinical reminders have been completed before allowing each patient to be discharged from the clinic. In the event there are pending clinical reminders due, will escort the patient back to the appropriate nurse for completion
• Answers telephones on a timely basis and takes messages for all employees
• Distributes mail and messages to employees
• Scans all patient records into CPRS received from private practice when requested by providers
• Requisitions to the clinic administrator of administrative supplies
• Schedules appointments, performs means tests, inputs means test data into computer and other secretarial tasks as assigned. Will obtain copy of patient’s private insurance cards
• Will assist with enrollment of new veterans into the healthcare system
• Will key patient information and data into computer to maintain office and patient records
• Will maintain patient, employee and computer data confidentiality
• Will maintain clinic in a safe and comfortable environment for patients, guests and employees
• Will maintain a current certificate of Basic Life Support by either the American Heart Association or the American Red Cross
• Inventories and orders medical/office supplies and materials
• Will keep administrative and all non-clinical areas clean at all times and will be responsible for cleaning and vacuuming all non-clinical areas on days that the commercial cleaning crew are not scheduled to clean the entire clinic
• Monitor coffee service to insure availability to patients and guest
• Responsible for insuring that contaminated material and trash are maintained in proper containers (red bags)
• Performs all duties assigned
• Will report directly to the clinic administrator, chain of command
• Will maintain a positive, helpful attitude with patients, guests and employees
• Any/all other related duties as assigned
• Knowledge of computer systems to include the MS Office Suite
• Current certificate in Basic Cardiac Life Support (BCLS/CPR) -- must be renewed as required
• 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels
• 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
• 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
• 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
• 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
• Must be able to perform basic math calculations

Medical Receptionist / Medical Assistant Resume Examples & Samples

• Schedules appointments accurately and politely verifies benefit coverage. Meets patients needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
• Performs technical duties according to departmental standards, policies, and procedures
• Graduate from Medical Assistant program required
• One year customer service in health care, cash handling, typing, scheduling application experience preferred
• Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
• Acts as liaison between all independent lab services and the center
• Monitors OSHA compliance of center laboratory

Medical Receptionist Float Resume Examples & Samples

• Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol
• Must be able to type and file accurately with precise data entry skills
• Understanding of scheduling process/software

Medical Receptionist / Medical Scheduler Resume Examples & Samples

• Ensures all measures are taken to meet or exceed the call abandonment goal, as measurable in the center
• Ensures all patient information is scanned into PACS before shredding/destroying
• Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report
• Ability to multi-task and be organized
• Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) and other information in a clear, concise manner
• Ensures comparison films and previous patient documents/jackets are obtained in a timely fashion

Medical Receptionist / Referral Coordinator Resume Examples & Samples

• Preferred: Medical office experience with referral processing for HMO
• Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
• Must be computer literate
• Possess high job accuracy, efficiency, and dependability
• Must have consistent, punctual and reliable attendance

Medical Assistant / Medical Receptionist Resume Examples & Samples

• Preferred: Medical office experience
• Preferred: 2 years clinical experience
• Preferred: Strong Phlebotomy skills
• Ability to provide on-site emergency treatment within scope of practice
• Ability to concurrently perform multiple tasks
• Skill required to enter patient data into EHR and navigate computer applications i.e. EPIC, Intranet, Outlook and the Lab and Radiology Information System
• Ability to read spell, understand and follow oral and written instructions
• Ability to clearly communicate both verbally and written

Lead, Radiology Medical Receptionist Resume Examples & Samples

• Checks in patients, verifies and updates information in EPIC system
• Answers multiple telephone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient
• Provides overall direction, training and support for other receptionists
• Makes appointments and answers inquiries
• Attends meetings as required, distributes communication in an efficient and timely manner
• Performs other projects and duties as related to department objectives
• Supervises work performed by department and may delegate work to staff members.? Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
• Assists with staff development, new employee orientation, and training.? Monitors and ensures staff compliance with policies and procedures
• May be responsible for performance evaluations as required by Human Resources
• To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
• Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules
• Maintains strictest patient confidentiality
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times
• Pulls patient charts, files information correctly info patient charts, and maintains filing system
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving

PRN Radiology Medical Receptionist Resume Examples & Samples

• Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care, obtains detailed information in messages and documents in the E.H.R
• Maintain necessary supplies for MAA activities, banking supplies, etc in a fiscally responsible manner
• Demonstrates positive customer service behaviors

Medical Receptionist Evenings Resume Examples & Samples

• Files reports, films jackets, phone orders and other documents as required. Signs out and re-files film when necessary. Uses appropriate tracking devices

Medical Receptionist for OB Resume Examples & Samples

• Answering office phones, and directs callers to appropriate persons within the office
• Compiles, maintains, copies, retrieves and tracks medical records
• Knowledge of Practice Management Systems

Medical Receptionist, Lead Resume Examples & Samples

• Greets patients and directs them to appropriate departments
• Answers multiple phone lines; directs calls and takes messages as needed
• Verifies patient information and insurance eligibility; collects payments
• Informs provider’s assistant of no shows and cancellations
• Preferred: Over 1 year of experience and up to and including 3 years of experience
• Experience in medical reception and customer service
• 1-2 years experience with personal computers and frontline customer service
• Keyboarding 35 wpm
• Ability to handle multiple priorities successfully
• Pleasant and friendly manner
• Must enjoy working with children and families
• Maintains high level of competence on Physician Billing computer system
• Takes active role in facilitation of team approach to functions within the department
• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration
• Answer telephones within three rings, prioritize calls and coordinate service with the
• Coordinate as necessary with billing office
• Greet patients and visitors. Control patient flow
• Coordinate supplies and equipment needs with various departments and vendors
• Review charge slips submitted by physician and accurately enter charge information, assist

Medical Receptionist / Technologist Assistant Resume Examples & Samples

• Ensures patient jackets are complete with all necessary documentation and information prior to filing
• Ability to exercise judgment and independence to provide services necessary to meet the patient and their family’s/guests’ needs
• Ability to schedule and register patients rapidly and accurately
• Ability to maintain confidentiality of patient information
• Completes pre-registration of new and existing patients in two systems, and verifies accuracy of insurance on file. Demonstrates excellent knowledge of GE Centricity and Meditech registration system, and GE appointment system
• Schedules new and existing patient appointments for office visits, chemotherapy and laboratory services, and coordinates external diagnostic testing with internal schedule
• Reception support through communicating effectively with patients, staff and internal and external representatives
• Performs a variety of tasks significant to successful operation of the department, many of which are time sensitive
• Several years experience in a medical office or healthcare setting experience
• Experience working with medical oncology preferred
• Knowledge of medical terminology strongly preferred
• Must have excellent interpersonal skills and the ability to provide top notch customer service to patients, their families and the public
• Demonstrated capacity to function as a member of a multi-tasking team
• Bi-Lingual in English and Spanish highly preferred

Lead Medical Receptionist Resume Examples & Samples

• Coordinates day to day department activity of reception and ward clerk staff (and medical records staff as applicable)
• Coordinates staffing and scheduling. May take reception/ward clerk sick call
• Provides orientation for all new receptionists and floats working in department
• Works with physicians, clinical practice managers, reception float pool supervisor and staff to coordinate scheduling, reception coverage and work load assignments
• Assesses reception/ward clerk learning needs and coordinates ongoing continuing education and/or training
• Gives input to the Reception Manager and/or Clinical Practice manager in regard to hiring, disciplining and terminating employees in reception (and medical records/ward clerk as applicable)
• Serves as a leader and resource person
• Gives input to the supervisor/manager on performance appraisals on reception staff (and medical records/ward clerk staff as applicable)
• Communicates reception information to all staff, manager and physicians as necessary
• Holds monthly reception meetings (and medical records meetings as applicable) with minutes provided to managers and medical records supervisor as necessary
• Takes a leadership role in problem solving with employees and patients
• Maintains physicians’ on-line schedule and makes changes as needed
• Assists in developing department receptionist job descriptions/protocol
• Acts as a liaison between department reception and clinical areas
• Attends required meetings
• Minimum of one to two years current experience as a Medical Receptionist with demonstrated leadership skills
• Knowledge of filing system
• Knowledge of computer systems including Microsoft Office suite, photocopy and fax machine
• Professional, friendly, enthusiastic attitude
• Excellent telephone etiquette time
• Organizational skills and ability to prioritize
• Ability to coordinate several activities at the same
• Ability to read, spell, understand and follow oral and written instructions
• Demonstrated through at least one year’s experience in reception an absolute commitment to positive patient and employee relations
• Able to work cooperatively with employees, patients, supervisors and physicians
• Demonstrated team working abilities, flexibility to changing priorities and ability to take initiative to assist in the department
• Demonstrate and exemplify behavior consistent with DaVita’s mission, vision, guiding principles and 7 core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun
• Greet and check in patients for appointments and accommodate walk-in patients appropriately
• Answer incoming telephone calls, make outgoing calls and direct calls/tasks to the appropriate teammates
• Update insurance and demographic information
• Arrive and mark patients as nurse ready
• Distinguish emergency or STAT situations, notifying back office personnel and/or the provider as necessary; to include calling for STAT TEAM or 911
• Exhibit the highest standards of customer service skills
• Collect monies per Groupcast guidelines such as copays, coinsurance, deductible and overdue account balances
• Balance a cash drawer at the end of each day
• Schedule and re-schedule appointments per provider specifics, inter-departmental bookings as well as laboratory, x-ray, and special testing
• Maintain ongoing knowledge of provider schedules, wiki preferences and department specific needs to stay current on proper scheduling of patients
• Maintain up-to-date knowledge of insurance payers and eligibility requirements
• Coordinate the Provider’s post-visit care plan with the patient
• Ability to establish and maintain effective working relationships with patients, providers, and teammates
• Ability to accept responsibility and take initiative to proceed without direct supervision
• Ability to operate a computer, multiline telephone systems, and other standard office equipment
• Ability to spell correctly and write neatly and legibly
• Ability to complete all tasks independently with minimum supervision
• Provides feedback concerning additional team member training needs
• Recognizes and provides coaching, counseling, and discipline as appropriate
• Ensures accurate data entry into the RIS system
• Organizes, distributes and maintains a monthly team member schedule
• Ensures that all performance reviews are completed, conducted and turned in on time
• Provides thorough and accurate information to all customers
• Responsive to customer and patient questions; knows where and how to obtain information/answers
• Communicates appropriate preparation(s) and other information to callers and patients
• Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff
• Communicates effectively and appropriately with manager
• Ensures all “callbacks” are completed and scheduled in a timely fashion
• Addresses workflow issues in a timely, professional manner
• Effective leadership skills
• Ability to maintain confidentiality of patient information and staff records/information
• Ability to communicate effectively and appropriately while maintaining rapport with customers
• Must be able to type and file accurately
• Front desk reception
• Greets patients, answers phones, takes concise telephone messages and schedules appointments
• Provides patient with all necessary registration forms, and gives instructions on completion of forms
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
• Arranges for hospital admissions and outside referrals
• Purchases and maintains supplies and equipment
• Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
• ESSENTIAL FUNCTIONS
• Answered in a courteous manner
• Within 3 rings
• Identifying self and practice
• Determining and prioritizing the nature of the incoming call
• Responds to patient communications and routes complete and accurate messages to the appropriate individual
• Ensures patient satisfaction at the end of each call
• Reviews access goals regarding calls answered, dropped, routed. Employee is highly engaged in quality improvements with customer service
• Greets patients in a prompt, friendly and helpful manner
• Verifies and updates patient information (address, telephone number, insurance, etc.)according to standard work documentation
• Documents patient information in the electronic health record (EPIC) following standard work guidelines
• Registers new patients according to standard work documentation
• Check patients in for appointments
• Advises patients of their responsibilities regarding insurance and referral information
• Actively works Epic patient work queues and scheduling reports assigned to department
• Collects and posts co-pay/payments to patient’s account according to standard work documentation
• Handles walk in patients (sends to appropriate department; makes appointment; takes message; has clinical staff speak with patient) as necessary
• Processes failed appointments according to standard work documentation
• Balances cash bag according to standard work documentation
• Helps direct patients to correct department
• Answers telephone calls in a timely manner
• Takes brief, clear, complete messages according to clinic policy
• Attends meetings as required
• Prefer one year work experience, preferably in a medical office setting
• Knowledge of medical terminology desirable.Word processing and computer experience
• Ability to establish and maintain effective, cooperative working relationships with patients and staff
• Ability to coordinate several activities at the same time
• Computer, photocopy and fax machine experience
• Possess excellent customer service and communication skills
• Working knowledge of insurances HMO/PPO/EPO/Indemnity/Worker’s Compensation
• Ability to perform basic math computations
• Two or more years experience in a medical setting preferred or equivalent education
• Medical Receptionist experience prefered
• Minimum of 2 years of receptionist experience
• Telephone Skills,
• Professionalism
• Quality Focus
• 1 Answers and screens telephone calls, verifying appointments, routing calls and/or taking messages appropriately
• 2 Schedules appointments
• 3 Greets and checks patients into computer, takes or updates patient demographic information as needed
• 4 Checks patients out, taking co-pay, coding and entering visit information into computer
• 5 Maintains waiting room
• 6 Performs general clerical duties as needed, which includes, but not limited to: processing mail, making copies as requested, filing
• 7 Obtains and verifies referrals and pre-certifications as per department and insurance company policy
• CPR certification a plus
• Must be willing to float to different offices as needed
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required
• 2 years’ experience in a medical office preferred
• The ability to multi-task, maintain organization, and remain composed in a fast paced, busy environment
• Must be willing to work some evenings until 6pm or 7:30pm
• Must be willing to float between, Manasquan, Brick, and Jackson office locations
• The primary role of the Medical Receptionist is to provide reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties
• We take pride in providing excellent customer service. To help promote high levels of service, all team members greet patients and visitors in a prompt, courteous and helpful manner. At each patient encounter, team members respond promptly to patients’ needs and listen with empathy both in person and on the telephone. As a leader, the supervisor must lead by example
• Checks in patients; consistently and courteously verifies and obtains required demographic information. Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system
• All aspects of the checkout process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
• Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy. Telephones are answered within three rings; calls are placed on hold appropriately; identifies themselves and the practice; doesn’t leave phones unattended. Records complete written (or EMR) messages legibly. Ensures that messages are delivered and followed up on in a timely manner. Schedules appointments as per office protocol
• Team Work in a practice is critical to our success. As such, all team members must display cooperative interactions with others and accepts responsibility for what needs to get done. Team members perform a broad range of assignments with efficiency and accuracy and in a positive manner
• Answers the phone in a timely manner
• Pages other team members when needed
• Takes messages
• Schedules patients on the providers schedule
• Responsible for incoming faxes
• Receives co-pays, payments and writing receipts
• Balancing daily receipts
• Checking in the clinic patients and preparing appropriate paperwork; such as demographic and insurance information
• Scans documents in patient charts
• Taking patient medication refill request
• Responsible for medical record request
• Communicates with physician/APRN/PA regarding patient needs
• Collaborates with other team members to ensure the patient’s wellbeing
• Communicates in a professional manner with staff, patients, visitors, etc. as evidenced by staff/patient feedback and Medical Office Manager
• Maintains a clean, neat and safe environment for the patient and staff according to policy and procedures as evidenced by staff/patient feedback and Medical Office Manager
• Participates in economical utilization of supplies and ensure that equipment is maintained in a clean and safe manner
• Greets visitors and/or patient, answers the telephone, communicates general practice information to patients and family members and provides patients with appropriate paperwork
• Collects co-payments, past due balances and payments at time of service
• Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
• Highly organized and detail oriented, required
• One (1) year of clerical experience, preferred
• Knowledge of medical terminology, preferred

Medical Receptionist Breast Surgery Resume Examples & Samples

• Assists with financial responsibilities including: keeping abreast of reimbursement and billing procedures; accurately verifies information on audit journal; prepares bank deposits and credit card batches; signs and dates completed daily cash receipts log and summary and verifies and signs off on all money collected. These tasks are completed with accuracy, timeliness, and with little or no supervision. Ensures that collected monies are stored safely according to practice protocol
• Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol if on paper. Follows protocols established for EMR for scanning/filing documents
• Monitors general office supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Alerts manager of equipment malfunctions. Assists with unpacking, storing, and/or distribution of supplies upon delivery
• Team member will travel between main office location in Brick and to secondary location in Jackson
• 2 years’ experience in a surgical or oncology office preferred

Experienced Medical Receptionist Resume Examples & Samples

• Serves as point of access for all non-emergent customer inquiries and contacts, responding to all requests in a respectful, efficient and effective manner
• Routes calls successfully
• Determines next step for customers seeking services (through a series of pre-determined questions.)
• Provides information related to community resources
• Serves as a model of excellent customer service
• Demonstrates excellent teamwork marked by mutual respect and collaboration
• Responsible for ensuring a consistent flow of clients and data in the medical service delivery system
• Responsible for co-managing all aspects of insurance verification/authorization for individuals referred internally for additional services
• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system
• Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed
• Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary
• Distributes condolence cards to patients families as requested
• Identifies no shows and forwards for patient notification
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records
• Other duties as requested or assigned. May type memos and forms
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
• Commits to Quality: Emphasizes the need to deliver quality products and/or services
• Answering 2 incoming lines and routing or messages
• Greeting patients as they come in
• Scheduling patient visits and follow up appointments
• Manager patient information, insurance documents, file updates
• Call insurance providers to verify coverage
• Welcome each patient and ensure that they complete all necessary intake forms
• Collect and process time-of-service payments and bill patients and their insurance companies for treatments as needed
• Work with insurance companies to verify specific financial contribution to patient’s care
• Manage the clinic’s entire patient scheduling and ensure patients are able to stay on their treatment plans
• Serve as an ambassador to patients, members and the surrounding community to promote LT Proactive Care Clinic programs and services
• Coach, manage and schedule the Medical Receptionist(s)
• Responsible for training staff through orientation, providing direction and feedback
• Assist with hiring, disciplinary, and termination procedures
• High School diploma or GED (Associates Degree preferred)
• A minimum of 18 months of experience working in a patient care setting
• 2 years of management or supervisory experience preferred
• Greets and registers patients in a friendly and service oriented manner
• Notifies appropriate team member on patient arrival
• Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing
• Collects and logs all co-pays and fees
• Answers/ transfers incoming phone calls
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
• Enters accurate information in the system
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed
• Responds to patient’s minor questions and concerns, and refer to supervisor when necessary, in an expedient manner
• Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
• Coordinates with the back office staff for timely and effective care of patients
• Obtains proper authorization and identification prior to release of confidential medical records
• Uses clerical skills (e.g. filing, organizing, process incoming mail etc)
• Provides management with reports and logs when required
• Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management
• At least two years of experience in a medical office or one year of Cook Children's Physician Network
• Medical office experience using a modern EMR system such as Athena or comparable
• Understanding of diversified insurance plans
• Knowledge of coding and medical terminology
• Exhibit good interpersonal and communication skills
• Maturity to withstand pressure that may arise in relation to the public and physician
• Front desk or reception in a medical or healthcare office
• Experience with EPIC software
• Multi-line phone use
• Proof of longevity in a previous and similar role
• Ability to multi-task in a busy, high volume medical office environment
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required
• Demonstrated analytical, prioritization and organizational skills required
• Demonstrated flexibility and dedication to team environment required
• Experience in healthcare environment with working knowledge of medical office operations preferred
• College coursework in business preferred
• Nursing Assistant or Medical Assistant preferred
• Experience with Microsoft Office, specifically Word and Excel preferred
• Depending on the position available, fluency in Spanish preferred
• Experience using medical management systems
• Electronic billing
• Answering phones (past experience)
• Caring, friendly personality
• Coordinates and schedules services for patients and providers. Maintains provider’s daily schedules and communicates changes. Prepares charts with all necessary paperwork. Coordinates pre-authorizations. Requests/submits referrals. Maintains filing of test results. Updates insurance information. Manages information such as filing, pharm refill line, release/receipt of records, x-rays, referrals, pre-authorizations & quality checks on charge slips. Provides patients with generic preoperative and postoperative information
• Acts as primary contact for patients. Answers telephones and schedule patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking), but is not authorized to provide patient education. Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines
• Manages office supplies. Coordinates durable medical equipment delivery/return. Maintains stock & patient education materials Sorts mail & other communications
• High School diplomas or GED required. 6 months of Customer Experience required
• 6 months Medical Office setting experience preferred. Medical terminology and knowledge of insurance concepts preferred
• Answer phones and greet incoming patients and visitors
• Perform patient registration and insurance verification, and collect co-pays
• Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns
• Coordinate with office staff for timely care of patients
• Cross-train and help as needed in other departments (i.e. scheduling, medical records, etc)
• May on occasion travel to our nearby centers to receive training and/or help with coverage
• Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact
• Introduce yourself and role to the patient/customer with whom you are interacting
• Maintain a professional appearance of self and the workplace at all times
• Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own
• Represents the Company in a professional manner, following all Company policies and procedures
• Medical office experience preferred
• Knowledge of medical equipment and maintenance
• Must be able to display excellent telephone/switchboard etiquette
• Ability to evaluate patient needs, administer prescribed medications, assist physician with examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
• Knowledge of HIPAA regulations
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
• Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
• Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
• Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
• Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
• Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
• Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
• Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• Maintains recall lists and communicates with patients as appropriate
• May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
• May escort patient to examination rooms and chaperones patients as required
• May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
• Provides guidance to departmental personnel in medical office on administrative policies and procedures
• Regular, reliable and predictable attendance is required
• Performs other similar and related duties as required or directed
• Additional specialized medical secretarial/medical office training preferred
• Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner
• Ability to think critically and exercise sound judgment
• Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
• Identifies problem related priorities, and responds to emergency need to interrupt or contact physician/provider within guidelines. Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system
• Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains telephone messages interdepartmentally. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Maintains recall lists and contacts patients
• Participates on a variety of committees that relate to appointment schedules as the expert in the creation and maintenance of provider schedules
• Provides patient education regarding managed care plans and referral process. Assists patients with referral questions, concerns, etc. Counsels and advises patients of available options
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements are met
• Reconciles all referral discrepancies. Calls patients, employers, insurance companies, etc., as required for further verification of insurance, demographic data, medical service authorization, etc
• Follows up on a variety of reports, such as indisposed referral report, etc., resolving discrepancies as required
• Reviews billing rejections/denials to resolve insurance issues to maximize reimbursement, including, but not limited to, obtaining retroactive referral numbers for bill that were denied for no referral authorization, etc
• Completes and maintains patients’ schedules. Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-shows, emergency appointments and add-ons
• Achieves and retains super-user status on current system software to best manage a provider’s appointment schedules. Creates Provider Schedules for all providers as required. Provides training and support to all members of the site/department on the current software
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointment
• Tracks arriving and departing providers, adds or deletes schedules as appropriate. Maintains existing provider schedules, changes and updates as needed. Communicates changes to appropriate parties as assigned. Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
• In collaboration with training department, acts as a preceptor to the site schedule
• Coordinators, acts as a resource through feedback and support mechanisms regarding all aspects of schedule maintenance. Communicates scheduling updates, issues, etc., to site schedule coordinators through a variety of sources such as monthly bulletins, quarterly meetings, etc
• Produces and tracks a variety of statistical reports
• May escort patient to examination rooms and chaperone patients as required
• Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail
• Ensures adequate inventory of office supplies and basic maintenance of office equipment
• Identifies and reports emergency situations to providers, nursing and others
• High School diploma with additional specialized medical secretarial/medical office training preferred
• Demonstrated superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
• Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments. Prepares No Show letters per office procedures
• Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, and credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
• Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
• Knowledge of grammar, spelling and medical terminology
• General knowledge of healthcare insurance and terminology
• Ability to handle cash transactions and balance cash drawers
• Experience: Preferred previous experience with computers and/or automated scheduling; prior experience preferred in handling and balancing cash
• Anticipates patient care needs and consults with provider as needed
• Demonstrates dependability
• Must have a professional and mature demeanor
• Preferred previous experience with computers and/or automated scheduling, EMR and/or IDX experience is helpful but not required; prior experience preferred in handling and balancing cash

Medical Assitant / Medical Receptionist Resume Examples & Samples

• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule
• Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures
• Maintains current knowledge of medications, waste disposal and sterile techniques
• Attends and actively participates in mandatory clinical /business department meetings/in-services, staff meetings and assigned committees
• Responds to and participates in all medical emergencies and codes
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed
• Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR
• Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly
• Maintains knowledge of computer scheduling functions, using proper registration protocols, editing existing patient data, and utilizing proper visit types, maintaining knowledge of all providers’ schedules
• Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed
• Oversees the front area for cleanliness and safety, and continuous awareness of visitors
• Maintain compliance with Attendance & Punctuality Policy and proper recording of hours worked
• Promptly answers incoming calls, screening and routing appropriately. Takes detailed, accurate, legible messages and accurately documenting distributing and/or tasking messages accordingly
• Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
• Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required
• Reviews provider schedules in advance to ensure pre-registration of new patients
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments
• Responsible for collecting payments from patients, post payment in the IDX system, maintaining money drawer, balancing monies and turning in completed batch
• Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures for cash patients. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department. May collect past due balance when appropriate
• Responsible for informing patients regarding St. Joseph Heritage Medical Group protocols and confirming patient appointments as needed
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner. Oversees the front area for cleanliness, safety and continuous awareness of visitors, alerting supervisor of any issues
• Performs general clerical duties including faxing, copying, filing, distribution of memos and daily schedules etc. as needed and maintains needed supplies to conduct daily work
• Responsible for maintaining knowledge of providers, facility locations, facility personnel, etc
• May assemble and send new patient packets, registration packets, and history/physical forms prior to scheduled appointments
• Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization
• Must have excellent public relations and customer service skills
• Must be able to work under general supervision
• Exhibit courtesy/respect for co-workers and willing to help co-workers when needed
• Excellent organizational abilities
• Previous experience as a receptionist in the healthcare industry or as a Medical Assistant is preferred
• Prior experience preferred in handling and balancing cash highly desirable
• MS Word, Excel and IDX experience is a plus
• Preferred previous experience with computers and/or automated scheduling
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed. 15%
• Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR. 15%
• Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 5%
• Assists with procedures and administers medications within the MA scope of practice and per provider orders. 5%
• Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly 15%
• Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed 5%
• Oversees the front area for cleanliness and safety, and continuous awareness of visitors 2%
• Obtains all pertinent information from referring physician or patient as outlined on the New Patient Referral Form
• Depending upon the patient diagnosis, obtains information related to laboratory, x-ray surgery, location of previous medical records and previous treatments prior to patient visit
• Using departmental guidelines on scheduling of patients, selects appropriate provider/office and schedule patient’s first appointment
• Using practice information system and proper procedure schedule and register patient in the system
• Confirms patients' insurance eligibility with appropriate insurance companies and obtain prior authorization as needed for patient visit
• If patient appointment changes/cancellation is necessary, use documented procedure to perform task
• Maintain Doctor/Hospital tally sheets to document all new patient visits. Provide all designated parties with reports on a weekly basis
• Assemble all new patient charts and be sure the chart is completed and received in a timely fashion for the physician
• Coordinate and schedule all hospital consultations with the appropriate physician
• Provides full coordination, tracking and accountability for all new patient visits
• Two (2) years of medical office experience is required
• Possess professionalism and honesty in all business dealings on behalf of the organization
• Ability to remains flexible with regards to job assignments that may require the necessity to cover other departments or locations
• Ability to read and interpret documents such as medical records, physician reports, instructions, and procedure manuals
• Ability to speak effectively with patients, employees, physicians, visitors and outside medical personnel
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals with the ability to compute rate, ratio, and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must possess excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization, internal and external
• Possess strong problem solving skills
• Ability to seek out available resources to resolve problems following the chain of command
• Ability to work as a team player and have a professional demeanor
• Possess strong organization skills
• Three (3) years of medical office experience is preferred

PRN Float Medical Receptionist Resume Examples & Samples

• Using the courtesy behaviors, greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner. If patient expresses disagreement with co-payment request, lets patient know you will follow-up and proceed with check-in process
• Schedules appointments accurately and politely verifies benefit coverage. Meets patients’ needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
• Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction
• Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient packets, registration packets, history and physical forms prior to scheduled appointments
• Informs clinical personnel when patient has arrived; routes patient to appropriate clinical area
• Promptly answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, “physician on-call”, as needed. In the absence of a prescription refill line, routes prescription refill requests per standard of work
• Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner
• Information Management: Treats all information and data within the scope of the position with complete confidentiality and security. Adheres to HIPAA standards. Admitting personnel shall have access to all PHI gathered during the patient registration process, including insurance information, admitting diagnosis and physicians involved in treatment of the patient and admitting physician, as necessary to enable the personnel to perform their admitting and registration duties. Access shall be available only on duty and at work
• Demonstrates competency and ability to assume job description of Front Office Combo (see job description)
• Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR
• Other duties may be assigned as needed
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system
• Creates/updates/Verifies demographic, guarantor, insurance/subscriber demographic insurance, PCP and other relevant patient information
• Verifies insurance plan eligibility and PCP assignment via Epic, Payor websites, or Payor phone calls. Evaluates responses based on established guidelines
• Confirms, collects, and posts patient co-payments and other outstanding balances
• Maintains recall and reschedule lists and contacts patients
• Schedules and coordinates patient visits, medical procedures for outpatients. Communicates with patients regarding all information related to scheduled appointment
• Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
• Knowledge of various software applications such as Microsoft Word, Excel, Outlook, insurance payor websites

MA / Medical Receptionist Resume Examples & Samples

• Good organizational abilities
• Experience with computers and/or automated scheduling, EMR and/or IDX experience highly desirable
• Experience in handling and balancing cash preferred
• Strong insurance knowledge base
• Knowledge of Autoclaving and EKGs preferred
• Knowledge of Primary Care and Specialty Practice workflows
• Preparing patients for examination
• Taking / recording accurate vital signs and medical histories
• Lab requisition and specimen preparation
• Phlebotomy / vaccine administration
• Ordering and maintaining medical supplies
• Patient / phone triage
• Scanning documents into EMR per practice process
• Demonstrated customer service, communication, and interpersonal skills
• Demonstrated knowledge of medical and coding terminology
• Knowledge of Practice Management / Electronic Medical Record Systems, preferably with Medic/Centricity
• Knowledge of ICD-10 preferred
• Patient check-in / check-out
• Appointment scheduling
• Insurance pre-certifications and referrals
• Ordering and maintaining office supplies
• General clerical tasks
• Assisting the Care Team in patient pre-visit preparations
• Assisting patients with scheduling tests and referrals
• Maintaining inventory office supplies
• Secretarial science education or comparable experience is preferred
• Post high school courses in medical terminology is preferred
• Must be able to work weekends
• Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; assists patients with sign in process; responds promptly to patients’ needs, including assisting them with form completion; monitors flow in waiting areas, and makes patients aware of delays
• Checks in patients; consistently and courteously verifies and obtains required demographic information
• All aspects of the check-out process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
• Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy
• Displays cooperative interactions with others and accepts responsibility for what needs to get done. Cooperates with changing needs of the practice by shifting tasks as needed
• Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover
• HS diploma or equivalent is required
• Secretarial science education or comparable experience preferred
• Post High School course in medical terminology and secretarial skills preferred
• Two years Medical Office experience required
• Education: Requires high school diploma or equivalent
• Experience: Minimum of two years medical receptionist experience
• Other: Types 35-40 wpm
• High school grad or equivalent
• 2 years exp in medical office
• Maturity to withstand pressure that may arise in relation to the public

Medical Receptionist Lead Resume Examples & Samples

• Consistently demonstrates technical ability to train, troubleshoot and access IDX scheduling program to meet scheduling needs. Utilizes scheduling resources effectively
• Generates data and shares with staff to promote excel level of patient access
• Coordinates staffing plans with supervisor. Communicates timely / effectively with staff
• Greets patients and obtains all information required to register / schedule patient. Updates all patient demographic information
• Maintains / updates physician office protocols consistently
• Answers telephone professionally and timely. Advocates on behalf of the patient
• Responsible to continually re-evaluate systems, pro-active in troubleshooting and implementing action plan for change
• Accountable for front office combination job description
• Education: Successful completion of high school
• Experience: Minimum of 2 years work experience in a medical office scheduling environment
• Training: Computer skills
• License / Certification: None required
• Past leadership experience
• Answer the telephone, screen calls, take messages and provide information
• Schedule appointments and maintain appointment books
• Reschedule appointments due to physician changes as needed
• Reschedule appointments due to patients' requests and records cancellations and no shows in patients' charts
• Oversee waiting area, coordinate patient movements and report problems and irregularities
• Receive patients and visitors; obtain necessary information for processing
• Enter and update patient information and insurance into computer system
• Post charges for each patient and collect payments from patients
• Refer patients with billing problems to the billing department
• Prepare and maintain patient files; pull files for patient appointments or when required
• Prioritize and organize filing, including purging and out-of-date files
• Order supplies and report equipment malfunctions relating to job function
• Maintains a high level of competence on the Registration, Scheduling, Billing and Electronic Health Record systems
• Actively works towards improving patient satisfaction survey scores
• Attends and actively participates in departmental meetings
• Coordinate communication among network staff members
• Performs data entry when requested
• Provides support for records management by assembling and mailing paperwork as needed
• Annually completes Compliance Education and understands applicable policies
• Must be able to sit for long periods of time
• Ability to function in a fast paced environment
• Take and follow instructions
• Must be able to read and write legibly
• Function independently
• Experience: Computer skills switchboard experience required

Medical Receptionist nd Shift & Rotating Weekends Resume Examples & Samples

• Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits
• NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor
• Ability to convey information to customers in a warm, clear, concise manner
• Answer telephone in a timely manner
• When Patient sign in for their appointment, check for demographic and insurance changes
• High School or GED Diploma
• Minimum of one (1) year experience working in a Medical Provider office as a receptionist or Medical Assistant with administrative responsibilities
• Able to work flexible schedule Monday - Friday: 7:30am – 5pm, 8am – 5pm and/or 9am – 6pm
• This is a 40 hour week schedule
• Knowledge with Allscripts Practice Management is a plus
• Competitive pay
• Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance
• Paid service bonus and holidays
• Portable 401(k) plans
• Recognition and incentive programsAccess to continuing education via the Kelly Learning Center

Related Job Titles

• ResumeBuild
• Hospital Receptionist

5 Amazing hospital receptionist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, hospital receptionist: resume samples & writing guide, isaac hawkins, professional summary, employment history.

• Prepare and maintain patient charts
• Handle incoming and outgoing mail, packages, and other materials
• Monitor and maintain office supplies and equipment
• Assist with administrative tasks such as filing, faxing, and photocopying
• Respond to inquiries from patients and other visitors
• Schedule patient appointments and maintain appointment calendars
• Perform other duties as assigned

Do you already have a resume? Use our PDF converter and edit your resume.

Danny Davis

• Collect payments and issue receipts
• Answer incoming calls and provide information or transfer calls to the appropriate person

Xaviero Lewis

• Maintain patient confidentiality in accordance with HIPAA regulations
• Provide general customer service support
• Assist with patient registration and check-in processes
• Greet visitors, ascertain the nature of their business, and direct them to the appropriate personnel

Oliver Vaughn

Richard fox.

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

hospital receptionist Job Skills

For an hospital receptionist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Data Analysis
• Quality Assurance
• Database Management
• Troubleshooting
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Stress Management
• Attention to Detail
• Time Management
• Self-Motivation
• Professionalism
• Flexibility
• Reliability
• Business Acumen
• Process Improvement

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Supervisory
• Risk Management
• Documentation
• Financial Management
• Visualization
• Relationship Management.

How to Improve Your hospital receptionist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

• Maintain patient records and update information as needed

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your hospital receptionist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Earl Parker

• Maintian patient confidentiality in accordence with HIPPA regulations
• Assit with administratice tasks such as filing, faxing, and photocopying
• Maintian patient records and update infomation as needed
• Maintain patient confidentiality in accordance with HIPAA regulatons
• Perform other duties as assign
• Maintain patient records and update informations as needed.
• Answerr incoming calls, and provvide information, orr transfer calls too the appropriate person.
• Provvid general customer service supportt.
• Preppare and maintain patient chartss.

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

hospital receptionist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hospital receptionist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Microsoft Hiring Team

As a Hospital Receptionist with a proven track record of success in Administrative & Clerical, I am excited to apply for the Chief Hospital Receptionist position at Microsoft. I believe that my skills and expertise would make a valuable contribution to your team.

Growing up, I always had a fascination with Administrative Support. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I appreciate the opportunity to apply for the Chief Hospital Receptionist position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Hospital Receptionist Resume

Hospital receptionist resume example.

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7 Receptionist Resume Examples for 2024

Looking to build a good resume for a receptionist role? This article provides trusted examples and tips to help you highlight your skills, experience, and knowledge. Learn how to format your resume and use keywords that hiring managers look for in receptionist applications.

• 01 Jul 2024 - 5 new resume templates, including Junior Receptionist, added
• 01 Jul 2024 - 4 new sections, including 'Position the education on your resume', added
• 29 Jun 2024 - Article published

  Next update scheduled for 09 Jul 2024

Here's what we see in the best receptionist resumes:

Use Numbers To Show Impact : Show visitor satisfaction rates , call response times , appointment scheduling efficiency , and front desk productivity . Numbers help show your value.

Choose The Right Skills : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are Microsoft Office , phone systems , data entry , calendar management , and customer service software . But don't include all of them, choose the ones you have and are mentioned in the JD.

Adapt To Technology : The job now often involves technology. Mention skills like office software or CRM systems .

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Receptionist Resume Sample

Find out how good your resume is.

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Position the education on your resume

As you craft your resume for a receptionist role, think about where your education fits best. If you have recently graduated or are currently a student, place your education near the top. This positions you as someone who is newly trained and ready to apply your learnings. Consider including any relevant coursework or certifications that can show your ability to handle front office tasks.

If you have been working for some time, then your work experience will likely take the spotlight. In this case, your education should follow your job experiences. Ensure to highlight any courses or qualifications related to customer service or administration, as they are crucial for receptionist positions. Always remember to keep your resume clear and show your most relevant experience first to catch the hiring manager’s attention.

Show software proficiency

Receptionists often use office software to schedule appointments and manage data. List any software you know well, like Microsoft Office or appointment scheduling tools.

Highlight any experience with phone systems or customer management software. This shows you can handle the technical parts of the role.

Optimal resume length

As a hiring manager, I recommend that you keep your resume concise. For a receptionist position, aim for a one-page document. This length is sufficient to outline your skills, experience, and education without overwhelming the reader. Ensure everything on your resume is relevant to the job you are applying for.

Focus on including recent work experience and any receptionist-specific skills, such as managing phone lines or scheduling appointments. If you have extensive experience or qualifications that span over 10 years, you may extend to two pages. However, remember that hiring managers typically review the first page with greater attention, so place your strongest points there. Keep the font and margins at a readable size, avoiding the need to cram too much information on one page.

Front Desk Administrator Resume Sample

Highlight communication skills.

For a receptionist position, show your strong communication skills. Employers look for people who can answer phones and greet visitors professionally.

Include specific examples of tasks like scheduling, handling inquiries, and managing the front desk. This shows you have the right experience for the job.

Junior Receptionist Resume Sample

Lead receptionist resume sample, aspiring receptionist resume sample.

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Hospital Receptionist CV example

The role of a hospital receptionist is an extremely important one as you are often the first port of call for patients going through a tough time.

So you need to prove to potential employers that you can be a welcoming presence both in-person and over the phone.

To do this you need a persuasive CV, and you can create just that with our expert advice and hospital receptionist CV example in the guide below.

CV templates 

Hospital Receptionist CV example

This example CV demonstrates how to structure and format your own Hospital Receptionist CV, so that it can be easily digested by busy hiring managers, and quickly prove why you are suitable for the jobs you are applying to.

It also gives you a good idea of the type of skills, experience and qualifications that you need to be highlighting in your CV.

Hospital Receptionist CV format and structure

In a highly competitive job market, recruiters and employers are often inundated with applications. If they can’t find what they’re looking for in your CV quickly, they may skip past your application and move on to the next one in their inbox

So, it’s crucial to structure and format your CV in a way that enables them to find your essential details with ease, even if they’re pressed for time.

Tips for formatting your Hospital Receptionist CV

• Length: Your CV should always be limited to two sides of A4, regardless of whether you have a year or three decades of experience. With recruiters juggling multiple responsibilities, they don’t have time to sift through lengthy applications.
• Readability : By formatting your section headings with bold or a different colour font and using bullet points to break up large blocks of text, you can help busy recruiters quickly scan through your CV. This makes it easier for them to find important details without wasting time.
• Design & format: Your CV needs to look professional, sleek and easy to read. A subtle colour palette, clear font and simple design are generally best for this, as fancy designs are often harder to navigate.
• Photos: Don’t add profile photos to your CV unless you work in an industry or region which prefers to see them. Most employers in the UK will not need to see one.

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

When writing your own CV , break up your CV content into the following key sections:

• Name and contact details – Place them at the top of your CV, so that employers can easily get in touch.
• CV profile – A punchy sales pitch of your key experience, skills and achievements to reel readers in.
• Core skills section – A bullet-pointed snapshot of your abilities.
• Work experience – A well-structured list of your relevant work experience.
• Education – An overview of any relevant qualifications or professional training you have.
• Hobbies and interests – A short description of any relevant hobbies or interests (optional).

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Begin by sharing your contact details, so it’s easy for employers to give you a call. Keep to the basics, such as:

• Mobile number
• Email address – It should sound professional, with no slang or nicknames. Make a new one for your job applications if necessary.
• Location – Simply share your vague location, for example ‘Manchester’, rather than a full address.
• LinkedIn profile or portfolio URL – Remember to update them before you send your application.

Hospital Receptionist CV Profile

To immediately capture the attention of recruiters, begin your CV with a powerful profile (or personal statement for junior applicants).

This is a brief introductory paragraph that summarises your skills, experience, and knowledge.

It should position you as the ideal candidate for the job and encourage recruiters to read on.

How to write a good CV profile:

• Make it short and sharp: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
• Tailor it: Recruiters can spot a generic, mass-produced CV at a glance – and they certainly won’t be impressed! Before you write your profile (and CV as a whole), read through the job advert and make a list of any skills, knowledge and experience required. You should then incorporate your findings throughout your profile and the rest of your CV.
• Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter .
• Avoid generic phrases: If your CV is riddled with clichès like “Dynamic thought-leader”, hit that delete button. Phrases like these are like a broken record to recruiters, who read them countless times per day. Hard facts, skills, knowledge and results are sure to yield far better results.

Example CV profile for Hospital Receptionist

What to include in your hospital receptionist cv profile.

• Experience overview: Recruiters will want to know what type of companies you’ve worked for, industries you have knowledge of, and the type of work you’ve carried out in the past, so give them a summary of this in your profile.
• Targeted skills: Make your most relevant Hospital Receptionist key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
• Important qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Create a core skills section underneath your profile to spotlight your most in-demand skills and grab the attention of readers.

This section should feature 2-3 columns of bullet points that emphasise your applicable skills for your target jobs. Before constructing this section, review the job description and compile a list of any specific skills, specialisms, or knowledge required.

Important skills for your Hospital Receptionist CV

Customer Service – Providing excellent customer service to patients, visitors, and hospital staff, including maintaining a welcoming and helpful demeanour.

Phone Etiquette – Answering and directing incoming calls, taking messages, and providing accurate information to callers.

Appointment Scheduling – Scheduling and managing patient appointments, including coordinating with different departments and healthcare providers.

Electronic Health Records (EHR) – Using EHR systems to access patient information, update records, and verify insurance details.

Confidentiality Compliance – Handling sensitive patient information with strict adherence to confidentiality and privacy regulations, such as HIPAA in the UK.

Reception Operations – Checking patients in, handling inquiries, and coordinating administrative duties.

Software – Using hospital-specific software and office applications for tasks like data entry and document management.

Medical Terminology – Maintaining familiarity with basic medical terminology to accurately communicate and understand patient-related information.

Cash Handling – Handling financial transactions, such as collecting co-payments or processing payments for hospital services.

Emergency Response – Following hospital protocols during emergencies, such as fire or evacuation drills, to ensure the safety of patients and staff.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

By this point, employers will be keen to know more detail about you career history.

Starting with your most recent role and working backwards, create a snappy list of any relevant roles you’ve held.

This could be freelance, voluntary, part-time or temporary jobs too. Anything that’s relevant to your target role is well-worth listing!

Structuring each job

Whilst writing your CV, it’s essential to look at it from the eyes of a recruiter.

If they’re met with giant blocks of text which are impossible to navigate, they might get frustrated and skip onto the next CV.

Instead, make use of the 3-step structure shown below, to give them a pleasant reading experience.

Provide a brief overview of the job as a whole, such as what the overriding purpose of your job was and what type of company you worked for.

Key responsibilities

Next up, you should write a short list of your day-to-day duties within the job.

Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.

Key achievements

Finish off by showcasing 1-3 key achievements made within the role.

This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.

Sample job description for Hospital Receptionist CV

Simultaneously manage numerous clerical obligations in a globally-renowned private institution that uses the latest technologies, research, education, and innovation to improve the lives of citizens across London.

Key Responsibilities

• Welcome visitors and staff in a warm and professional manner, and direct individuals to the correct department or location.
• Monitor the entrance and ensure only authorised person gain access to restricted areas.
• Register new patients and verify their personal and insurance information.
• Respond incoming calls and emails, schedule appointments, send reminders, collect payments/co-payments, and provide receipts.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.

If you’re an experienced candidate, simply include the qualifications that are highly relevant to Hospital Receptionist roles.

However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.

You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

Once you’ve written your Hospital Receptionist CV, you should proofread it several times to ensure that there are no typos or grammatical errors.

With a tailored punchy profile that showcases your relevant experience and skills, paired with well-structured role descriptions, you’ll be able to impress employers and land interviews.

Good luck with your next job application!