assignment on operation management

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Course info, instructors.

Prof. Charles H. Fine
Prof. Tauhid Zaman

Departments

Sloan School of Management

As Taught In

Mathematics
Social Science

Introduction to Operations Management

Assignments, “quick” case analyses.

The purpose of these assignments is to support your thinking about primarily qualitative issues raised in the course. These three write-ups ( choose three from CVS, Toyota, Zara/M&S, Amazon, European Recycling, Hank Kolb, Katrina, Break.com, Barilla ) should provide a point of view as to what some protagonist in the case should do given the situation faced. These write-ups should be in the form of a one-page memo (single spaced, max font of 12) and contain your opinions, based on reasoned analysis addressing issues raised by the preparation questions (see the Case Preparation Questions section). Please DO NOT answer these questions directly. Rather, use these questions to help guide your thinking as to what issues may be relevant in the case. Quantitative or numerical analyses ARE NOT EXPECTED in these quick case analyses, although they are not discouraged either. In preparing for these assignments, please adhere to the following guidelines:

Work as an individual on these assignments. This is a firm constraint, no exceptions.
Written assignments are to be turned in at the beginning of class on the due date assigned.
Case analysis assignments are limited in length to a single-page, single-spaced memo using a text font no smaller than 12.
Each one-page memo may be accompanied by up to two pages of supporting exhibits, provided they are clear and self-explanatory. No fonts smaller than 12.

“Deep” Case Analyses

These two write-ups ( choose two from PATA, HP-DeskJet, and Sport Obermeyer ) should contain your answers to the specific preparation questions for the corresponding cases (see the Case Preparation Questions section). In preparing for these assignments, please adhere to the following guidelines:

Work in teams of at most 3 students. This is a firm constraint, no exceptions.
Case analysis assignments must be less than 4 pages in length (excluding appendices) and use text fonts no smaller than 12.
Every graph or table/spreadsheet showing the results of computations must be accompanied by both a clear description of what all numbers shown represent qualitatively, and a detailed explanation of how they are computed, including a statement of all the relevant mathematical formulas or algorithms. Please do not submit a table copied from a spreadsheet assuming that the instructors will try to figure out by themselves how the numbers it shows are calculated—they won’t.

There will be two short homework assignments that will aim to test your grasp of some of the quantitative material taught in the course:

The assignments should be done individually and submitted at the beginning of class on the day they are due.
Homework assignments should be 1 page of text font no smaller than 12.

The Goal Book Report

Each student in the class should individually prepare and turn in a report of at most 3 pages containing answers to the following questions (in Q&A form, not essay form):

What are the methods described in The Goal for identifying a bottleneck?
After bottlenecks have been identified, what are the concrete factory floor-level actions described in the book for improving overall system performance?
Relate the notions of statistical fluctuations and dependent events mentioned in the book to concepts covered during the course. Also explain and relate to course concepts the statement made by Jonah that a factory “balanced with demand” will soon experience bankruptcy.
Several times in the book, lot sizes are reduced in order to decrease cycle time. What are the limits to this strategy?
When designing an operational process from scratch, which process step(s) should be the bottleneck(s)?
What are the high-level management messages in this book that you consider to be of value?
Leaving writing style and other delivery issues aside (e.g., romance novel format), what substantial critiques of this book would you make pertaining to its function as a “textbook” on the management of business operations?

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Operations Management: Processes & Best Practices

Operations management influences every part of how you run a company. That includes how you produce a product or service, how you track and improve your efficiency and how you contribute to the bottom line. Simply put, operations management drives efficient workforces, processes and supply chains.

This guide explores the types of operations management and how they bring value to a business. Explore the ins and outs of operations management strategy and learn the best practices to achieve success.

Inside this article:

Types of operations management

Operations and Supply Chain Management (OSCM)

Operations management process
Best practices for operations management

What Is Operations Management?

Operations management is the practice of handling day-to-day business functions in a manner that is efficient and that maximizes profitability. This discipline focuses on formulating strategies and taking actions to optimize production and supply chain performance.

Key Takeaways

Operations management focuses on multiple aspects of an organization’s day-to-day operations, not just resolving the inevitable one-off problems that arise.
Without operations management, critical business functions like R&D, client service delivery, information technology and inventory control are prone to mismanagement and underfunding.
Behind most successful supply chains is solid operations management because it provides managers the means to direct resources toward desired results.

What Is the Purpose of Operations Management?

The purpose of operations management is to promote and support efficient business processes. The practice focuses on the staff, processes and physical resources required to operate a business.

Operations management also refers to how an organization coordinates and oversees the flow of information among its departments; how successful it is at complying with business and regulatory requirements; how well it ensures customer satisfaction; and how efficiently it manages daily operations, not just resolving problems that occasionally arise.

Goals of Operation Management

The goals of operations management are about maximizing the organization’s efforts, mainly around producing goods and/or services and managing the supply chain and infrastructure. The focus is on controlling costs, maximizing profitability and properly allocating resources.

Operations managers seek to reduce operating costs by coordinating business tasks, ensuring qualified people are in the right positions and continuously monitoring performance metrics.

Importance of Operations Management

An effective operations management practice makes a business more competitive and prevents it from wasting time and money on activities that don’t forward the company’s strategic vision. An effective operations manager ensures the organization meets business goals.

Operations management is necessary for companies to stay competitive in any industry, but healthcare, technology and manufacturing firms often have a particular focus. Without efficient operations management, critical business functions like research, client service delivery, IT and inventory control may fall prey to mismanagement.

Types of Operations Management

The three main types of operations management focus on the objective , the task or the individual employee . Which you use depends on your company’s needs and goals, and a manager might use different types based on the situation.

Objectives management:

Setting priorities, making operational decisions based on business goals and aligning operations to support overall company objectives.

Task management:

Managing daily operations based on work in progress and linear workflows to assign tasks before moving to the next phase.

Individual supervision:

Using real-time information from managers and employees on the ground performing the work to optimize operations.

Some facets of operations management may require additional functions. For example, tasks may consist of planning and researching; creating operational budgets; and managing physical inventory, supply chains and vendors.

In addition to the types of business functions, there are three categories of modern operations management environments:

Centralized:

Shops with centralized operations management typically use one central control system to manage essential supply chain functions and oversee multiple employees who work in one location.

Decentralized:

Decentralized operations management uses multiple systems, including advanced infrastructure and technology like web applications and cloud databases, to coordinate work across global supply chains and multiple locations.

A hybrid operations management environment leverages the advantages of centralized and decentralized operations. For example, you might have a centralized production center with unified manufacturing and warehousing capabilities and equipped with an automated infrastructure connected to cloud-based networks for real-time monitoring.

Operations Management Eco-System

Strategic vs. Tactical Operations Management Decisions

Strategic operations management focuses on long-term success, while tactical operations decisions are about reacting and adjusting in the short term. Use a combination of these approaches for the best results.

Strategic operations decisions involve estimates, predictions, goals and comparative analyses. This approach concentrates on the future to meet long-term objectives and ensure lasting success. One key aspect is using operational data to analyze results and adjust long-term strategic plans where necessary.

Tactical operations decisions, on the other hand, involve how the company responds to changing operational conditions. For example, an organization might need to adjust production schedules or workforce planning as the marketplace fluctuates.

Operations management is vital for any company that relies on logistics management and the supply chain. The practice protects supply chain operations, boosts productivity and reduces costs.

Operations management is critical in companies that have complex supply chains because it provides a framework for process-specific technology, tools and activities to support a steady flow of materials and finished goods and gives managers the means to efficiently direct resources toward reaching goals. Operations managers rely on strong logistics management and supply chain management .

A mature operations management practice helps create processes and systems to manage and measure supply chain activities. For example, when customers cancel orders or return goods to the warehouse, the operations management team is responsible for having procedures in place to reduce administrative overhead, adjust production levels and/or maximize the resale value of the items.

Effective operations management touches all aspects of essential work, including supply chain, and ensures the company is meeting key performance indicators (KPIs) . Managers use operations management KPIs to make informed decisions and coordinate efforts across the supply chain and organization as a whole.

What Are the Main Functions of Operations Management?

The main functions of operations management are developing effective processes, ensuring production is efficient and determining the most cost-effective way to achieve goals. Operations managers help organize resources using sound HR concepts, the right technology and up-to-date best practices.

Functions often are cross-departmental and include:

Process analysis
Financial oversight
Risk management
Data privacy and security
Quality assurance
Preparing and disseminating reports
Scheduling staff
Providing technical support
Managing equipment and supplies
Controlling inventory
Overseeing external vendors

Operations Management Process

The operations management process is about making a company’s daily actions as sharp and effective as possible. The process involves smart use of resources and data to reach goals while keeping costs down.

Operations management also refers to the processes, tools and resources necessary to support an organization’s full workflow. It requires communication with clients, stakeholders and business units.

Three categories of operations management processes, based on desired business outcome, include:

Implementation:

Designing and engineering infrastructure and systems so your business operations function efficiently.

Optimization:

Ensuring that your staff and infrastructure serve the business’s goals as effectively and efficiently as possible.

Improvement:

Introducing operational methods that previously did not apply — for example, remote work — and maximizing the efficiency and effectiveness of existing processes.

The ideal operations management process for a given company varies by industry, company size and other factors. Generally, it captures the process of managing the daily flow of tasks and information to ensure consistent and effective performance across projects. This process can include variables such as finance, human resources, information technology, facilities management, inventory management and more.

Role of Operations Management

The role of operations management boils down to driving optimal results while reducing costs. An effective operations manager allocates a company’s resources to achieve goals and meet standards.

Most companies have an operations department for this reason, although the specific role may vary from company to company and industry to industry. The responsibilities of an operations manager include the overall direction of company operations, financial planning and resource allocation for specific projects and service offerings.

In general, ops managers direct their companies’ day-to-day business activities. They ensure that the workforce conducts daily operations following company policies and standards and relevant laws and regulations. Their key responsibilities include overseeing daily business activities, studying processes and preparing operational and financial reports.

In addition, these managers measure the impact of business operations by collecting, processing and communicating operational KPIs .

Effective operations management requires a holistic view of the business, including resource allocation, documentation review, quality control, coordination of efforts, sharing information across departments and initiating appropriate actions when needed. Typically, operations managers have a cross-departmental view, carry out duties assigned by leaders, ensure the efficient use of resources and help plan and prepare to achieve future goals. Day-to-day operational management tasks include record-keeping and operational reporting .

Depending on company size and scope, ops managers may take on business development or marketing roles. For example, ops management teams may include financial analysts, sales leaders, software developers and IT support. The practice typically includes cross-functional coordination among department heads and units.

Operations Management Example

To understand operations management, consider these examples. The first is a manager who oversees a company’s production, workflow, inventory, equipment and people. Another one in is a manager overseeing a service, such as IT.

The field has evolved to include service-related tasks involved in making efficient, value-driven operational decisions. For example, IT operations management includes maintaining the hardware and software to enable IT strategy, planning, decision-making, research and technical support.

Operations workflows in IT ops management include the techniques that support the organization’s efficient and safe use of technology resources and deal with the design, implementation, administration, monitoring and performance of security measures in information systems. Those tasks protect the integrity, confidentiality and availability of data. This role requires a comprehensive knowledge of IT security policies and operational awareness combined with proactive thinking and problem-solving skills.

Best Practices for Operations Management

Operations management best practices start with modern methods that allow employees to do their jobs efficiently and deliver a desirable product or service to customers. However, best practices may vary by company and need to evolve in tandem with changing priorities.

While there is no single path to efficient operations, organizations and individuals have found effective ways to improve modern operations management. These include:

Use technology to gain efficiency.

As workforce automation eliminates more and more routine business processes, modern operations managers optimize operational capabilities using data-led design and engineering.

Turn to data for decision-making.

Modern ops management strategies focus on making sound business decisions based on data-driven analysis rather than relying solely on past results, employee and customer behavior and personal biases.

Use operations management for business processes.

Use operations management methods for business process redesign (BPR) and business process automation (BPA) projects.

BPR for ops management refers to overhauling your critical business processes using information and data gleaned from operations management performance metrics. BPR can improve return on investment, reduce operational costs, increase production capacity and enhance service capabilities.

BPA for ops management refers to using technology to assist with or replace manual tasks and processes. BPA can increase efficiency, save time and money, reduce errors and increase transparency. Automating ops management is most effective when replacing tasks that involve inefficient use of time and resources.

Challenges in Operations Management

Operation management challenges include decision-making, resource allocation and time management; the goal is to ensure objectives are met on time and within budget.

Common operation management challenges include:

Business dynamics:

Operations managers juggle multiple business functions and make decisions that touch other departments in areas such as product development, customer support and finance.

Global ops:

Global supply chains challenge operations management to stay current with global market trends and find operational efficiencies across international operating environments.

Advanced technology:

Advances in technology continue to increase the technical complexity of this discipline. Today, ops managers require significant technical proficiency and information management expertise.

Time management:

Operations management problems arise from many places, but the most frequent challenge is inefficient time allocation caused by factors such as labor shortages.

Sustainability:

Evolving regulations and resource shortages challenge operations managers to find sustainable business practice efficiencies that account for future operating environments.

Operations management is partly responsible for shaping the organizational policies and practices essential for safe, efficient and secure departmental functions. It involves planning, controlling, supervising and controlling the work of assigned employees necessary to accomplish set goals and objectives.

An operations manager has two primary purposes: Manage operational resources and meet the organization’s goals and objectives. Understanding common operations issues allow ops managers to prevent or eliminate operational inefficiencies that affect an organization's ability to perform its core functions efficiently.

Human Behavior and Operations Management

The field of behavioral operations management examines the decision-making role. This is key because human beings don’t always base their decisions on logic and factual information.

Many organizations are undergoing a transformation — from being purpose-built for one market to being massively complex with dozens of functions. As a result, operations management techniques must become more agile and cross-functional. Unfortunately, small to midsize businesses may lack cross-functional leadership and accountability in operations management. When leadership is lacking, inefficiencies and behavioral issues can grow and spread throughout an organization.

Research in this field from the Journal of Operations Management focuses on understanding human behavior to improve operations management and realize its benefits. For example, risk aversion is a behavioral issue that research shows can hinder ops management. This issue manifests in many forms and can also harm performance.

An Example of How Technology Fuels Operations Management

The family-owned, online furniture company casalife needed an integrated business solution to become more efficient to stay competitive with larger online retailers. The small retailer couldn’t afford the high up-front IT investment and maintenance costs associated with typical on-premises solutions.

With NetSuite’s SuiteCommerce solution, casalife was able to meet the demands of its ecommerce operations and become more agile and able to take on growth opportunities. The result was an estimated savings of $120,000 a year in personnel and other costs using NetSuite for purchasing, operations management and CRM compared to the competing solution.

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Gain a more cohesive picture of your manufacturing operations and empower quicker response times to ensure optimal production. The system’s built-in business intelligence toolkit helps you create more informed strategic decisions through real-time analysis of supply chain data that drives system improvement. Empower your ops managers, put ops data into action, and get products to market faster and more efficiently with unified global manufacturing management (opens in new tab) in the cloud.

Operations Management FAQs

What does operations management do?

Operations management oversees daily business activities to ensure efficiency and profitability. It focuses on optimizing production, improving processes, and managing supply chains.

What is the role of operations manager?

An operations manager directs daily business activities, allocates resources, ensures compliance with policies, and strives to achieve organizational goals efficiently.

Operational Reporting: Types, Examples and Best Practices

Learn how leaders use operational reports to gather, process, and share data to make fast daily decisions. Plus, examples and best practices.…

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86 Operations Management Topics

Operations management orchestrates all the processes to produce goods and deliver services efficiently. On this page, we suggest operations management research topics for you to explore the multifaceted dimensions of this field. Go through these operations management topics to discover the role of operations management in organizational success.

🔀 TOP 10 Operations Management Topics

🏆 best operations management research topics, 👍 examples of topics in operations management, 🌶️ more operations management topics.

Starbucks Operations and Inventory Management
Samsung Group’s Supply Chain and Operation Management
The Role of Technology in Operations Management
Operations Management: Apple Case Study
Human Resource Strategy in Operations Management
McDonald’s Operations: Self-Service Kiosk Case Study
Air New Zealand Airline’s Operations Management
Operational Management: the Case of Apple, Inc.
Samsung Electronics: Operations Management Performance Objectives
Operations Management: The Case of Concept Design Services
Apple Inc.’s Strategic Operations Management Apple remains one of the most productive corporations in the world. This paper has analyzed the strategic factors that have enabled the American brand to succeed.
Hard Rock Café’s Operations Management and Productivity The case deals with Hard Rock café, the modest pub in London, which has grown exponentially within a very short span of 30 years.
Nissan Motor Company: Operations Management To ensure financial stability and a strong position in the target market, recently, Nissan has decided to reorganize its operations strategy.
Linear Programming Operations Management Linear programming operations management is a mathematical strategy that is employed for arranging scarce or limited resources effectively while performing various tasks.
Toyota’s vs. Coca-Cola’s Operations Management The adoption of proper operations management is an important success factor for leading global companies, namely Coca-Cola and Toyota.
WalMart Stores’ Operation Management Operation management is the process that transfers inputs such as raw materials and labor into output in the form of finished goods and services.
Lenovo Group Ltd.’s Operations and Information Management The purpose of this paper is to provide an overview of operations and information management and related concepts.
Kodak: Operations and Innovations Management This paper provides analysis of Kodak’s situation using the 3S model, application to Kodak, providing strategic analysis, systematic analysis, and situational analysis.
Azure: Service Operations Management Overview The operation that Microsoft nurtures provides customers with numerous cloud services that are assembled under the name of Azure.
General Motors Operation Analysis: Project Management Speaking of General Motors, the company’s operational objective is improving performance and the level of customers’ satisfaction.
Financial Operation Exposure Management Principles There are many principles that a company can implement to counter financial operation exposure. The definition of operating exposure affirms that it involves unexpected changes.
General Motors Company: Operations Management Concepts The present essay analyzes the current situation at General Motors and provides some recommendations for effective operations management.
Hard Rock Café: Operations Management and Productivity This paper describes ten operations and performance management solutions at Hard Rock Café that help create the link between raw data processing and the final product.
Heathrow Airport’s Service Operations Management The study evaluates service management at Heathrow airport and evaluates actions and measures that have been taken to improve the service quality at the airport.
Operations Management in Business Operations management is described as the organization of processes used to produce and distribute products and services. There are five main objectives of operations management.
McDonald Corporation: Operations Management and Productivity In all the restaurants under McDonald Corporation around the world, there are a number of operations that are related to the overall organizational strategy.
Franklin Equipment Ltd Company’s Operations Management The purpose of this paper is to discuss the criteria used by FEL to assign members of the project team, the importance of international projects and possible ethical dilemmas.
Airbus Company Systems and Operations Management In the context of the Airbus and its integration within business, systems and operations management is of significant importance in diverse ways.
Non-Alcoholic Beverage Industry’s Operation and Management The paper regards the non-alcoholic beverages sustainability in the context of company analysis. It discusses organizational hierarchy development and finance raising.
Production and Operations Management Depreciation of products means lower prices for goods produced in mainland China. Products with a lower price may increase exports from both Hong Kong and mainland China.
Lean Process and Operation Management The lean process applied along with the operations management is the popular paradigm that affects the functioning of companies and results in the rise of positive shifts in them.
Operations Management of Logistics and Supply Chain The effective operations management of logistics and supply chain can deliver various goals such as cost reduction, timely response, waste reduction, and improved profitability.
The Concept of Operations Management Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products.
Combat Stress and Operational Stress Management Combat and operational stress is emotional and physiological stress which is a direct result of dangers faced in combat or the mere tension of being in combat.
Construction Company’s Operational Risk Management This work presents an operational risk assessment connected to standard masonry techniques and procedures in the development of five-story apartment blocks.
Oman Refinery Company’s Operations Management T report aims to analyse critically ORPIC’s existing operations management practices, focusing on such areas as HR, quality management, and supply chain.
Local Food Venture and Its Operations Management Building a small business enterprise is a complex task. This case study examines a model of expanding a local food venture to a permanent location and franchise.
Operations Management Trends and Future Operations management has evolved and changed over the years, affecting areas such as manufacturing and service.
Thai-Lay Fashion Company’s Operations Management The paper reviews operations management in business with reference to the Thai-Lay Fashion Company Ltd., which is situated in Hong Kong.
Operations Management and Productivity Operation management aims at ensuring that functions in a business are conducted in the most efficient manner, so as the end results are satisfied customers and reduced cost of production.
Productivity in Operations Management It is certain that operations management is crucial for every business that strives for development. This field addresses an array of organizational processes.
Operations Management Definition Operations management is an essential process that uses raw materials to turn them into goods and services. This phenomenon is connected with the supply chain.
Operations Management Research Operations management is connected directly to the value stream and is thus tasked to maximize its effectiveness and efficiency.
The Operations Process and Types of Training Management in the Army Training is a significant aspect of improving the skills of soldiers and preparing them for upcoming or potential operations.
Emergency Operations and Its Management This essay discusses emergency operations centers, and plans, preparing the populace, the press role, risk communication, and training and preparedness exercises.
Metrics and Performance Measurement in Operations Management Metrics is indeed a powerful management tool in aligning company strategies and objectives and ensuring people are working towards a common direction.
Roche Company’s Operations Management This report examines three of Roche’s OM decision areas, compares and contrasts the organisation with another firm using the 4Vs of operations.
Operation Management and Value Chain in Healthcare One of the main challenges in healthcare is that service cost reduction should not affect health outcomes in patients.
Operations Management of a Care Facility for the Elderly Any institution dealing with the provision of care to dependent elderly persons should ensure that its strategies are broad enough to cover the wide range of needs of the elderly.
Strategic Shipping Operations Management: Liquefied Natural Gas This research analyzes some commercial and technical strategies most beneficial to facilitate the transportation of LNG with specialized designed LNG tankers.
Transport Efficiency Through Operation Management Operations management is one of the management fields which are increasingly becoming relevant in the competitive business environment.
Worldwide Chemical Company’s Operations Management The current “fix it” approach maintained by the Worldwide Chemical Company is ultimately faulty. It leads to the decreased first-quality product yields and on-time deliveries.
Operations Management: Ford vs. Firestone This paper is an analysis of Ford vs. Firestone case “Death on the Highway: Quality Problems at Ford and Firestone” to unearth the operations management crisis in the two companies.
Introduction to Operations Management Course The “Introduction to management” course built a strong foundation of knowledge connected with the organization’s peculiarities, management strategies, and organization operations.
Online Grocery Business: Operations Management The project can have one and more critical paths. When a project has multiple critical paths, project risks increase according to the number of paths.
Canbide Corporation Operations Management Tools This paper focuses on individual problems and potential solutions of Canbide Corporation with an emphasis on the need to have managers who are experienced to use analysis tools efficiently.
Operational Management in Large Organizations Using the example of Zara and Kohl stores, the paper analyzes the most effective strategies that allowed companies to realize themselves as profitably as possible.
Aspects of Operations Management Operations management is a vast and encompassing term used to collectively describe all business activities, which drive its internal processes.
Operations and Information Management of CC Music The given report outlines the main features of CC Music, a company founded by Chris and Clive. It focuses on the provision of specific services to bands that include social media marketing.
Operations and Supply Chain Management The principal task of this essay is to explain what can happen if a project stage is not completed and if a stakeholder decides not to participate in the project implementation.
Innovation in Operation Management – Personal Experience To overcome the different challenges faced by companies, they must put in place some strategies like differentiating their products or services from those of the competition.
Operations Management in Thai-Lay Fashion Company Ltd. Thai-Lay is a textile manufacturing company in Hong Kong with its markets situated mainly in Europe. The company produces a wide range of ready-made garments for adults and children of both sexes.
Operations Management and Production System: Case of Olive Garden Restaurant The presented paper is devoted to the discussion of operations management and production system using the case of Olive Garden restaurant
CB&I Firm’s Operations and Supply Chain Management CB&I is an American construction and building company that also supplies raw materials to various small and medium-sized firms.
Operations Management: Factors and Approaches Operations management is critical for any business because it can be used for effective work that ensures the possibility to meet the overall business objectives.
“Operations Management” Term in Academic Literature This paper is aimed at discussing the way in which the business notion of “operations management” is introduced in the academic literature.
Project and Operation Management Essentials Operation management can be defined as a system of theories and strategies aimed at optimizing the processes occurring in the setting of entrepreneurship or aimed at completing a specific project.
Azzaz Shop’s Operations and Information Management Azzaz is a mobile phone and accessories retailer based in England, owned by Lewis. The business started with a single shop, which Lewis has grown into a chain of eleven.
Nutmeg Enterprises’ Operations Management In the case study of Nutmeg Enterprises, the operational framework of the beverage manufacturer and distributor is provided.
Launching an Airline: Operations and Management Launching an airline requires a deep understanding of the market forces. The industry has many challenges, from stiff competition, to fluctuating oil prices, and policies that may hurt profitability.
Big Bone BBQ and Wicked Wings Restaurants’ Operations Management The current system of Big Bone BBQ is successful, but it does not realize its full potential due to a lack of automation that leads to imprecision and considerable wastage.
American Workplace and Operations Management The paper reviews “State of the American Workplace” analysis by Gallup and provides applications of operations management concepts to improving employee engagement.
Abasco Company: Operations Management Although Abasco, Inc. has been developing at a rather fast pace in the manufacturing department, it has been showing comparatively low performance rates since recently.
EBags Company: Operations Management Analysis EBags had big expectations for the opportunities that the European market supposedly had in store for the company since there was a niche that the entrepreneurship was going to fill.
The Oasis Company Operations Management The Oasis Company has been in business for quite a while (since the 1990s). The essential purpose of the organization under analysis concerns providing flowers.
Operations and Supply Chain: Management Course The course serves as a real eye-opener in terms of what gravity the choice of the operation strategy and framework has on the overall efficacy of an organization.

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These essay examples and topics on Operations Management were carefully selected by the StudyCorgi editorial team. They meet our highest standards in terms of grammar, punctuation, style, and fact accuracy. Please ensure you properly reference the materials if you’re using them to write your assignment.

This essay topic collection was updated on January 21, 2024 .

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ASSIGNMENT FOR OPERATION MANAGEMENT

ADDIS ABABA 1. Take a given hospital in Ethiopia and define hospital operations management as a transformation process. Consider all the inputs, processes and the outputs in the hospital operations system and explain each of them.

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Sintesis C-sinamal kaliks[4]resorsinarena (CSKR) dari minyak kayumanis dan penggunanannya untuk ekstraksi fasa padat logam berat Pb(II) dan Hg(II) telah dilakukan. CSKR diperoleh sebanyak 75% sebagai produk reaksi resorsinol dan sinamaldehida pada 77oC selama 24 jam. Isolasi sinamaldehida dari minyak kayumanis melalui metode bisulfit menghasilkan sinamaldehida sebanyak 79% dengan kemurnian 99,5%. Ekstraksi fasa padat Pb(II) dan Hg(II) oleh CSKR dilakukan dalam sistem batch pada berbagai pH, waktu interaksi, dan konsentrasi logam. Ekstraksi fasa padat Pb(II) berlangsung optimum pada pH 4, waktu interaksi 180 menit, dan konsentrasi awal 6,6 mg/L, mengikuti model kinetika pseudo orde dua, mengikuti model isoterm Langmuir, serta memberikan kapasitas ekstraksi sebesar 1,986 mol/g atau 37,2%. Sementara itu, ekstraksi fasa padat Hg(II) berlangsung optimum pada pH 5, waktu interaksi 180 menit, dan konsentrasi awal 0,36 mg/L, mengikuti model kinetika pseudo orde dua, mengikuti model isoterm...

Gonzalo Ramos Mendez

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This paper aims to oversee the image of women in the drama Abhijnana-Shakuntalam written by Kalidasa. Kalidasa was a great poet in Sanskrit literature; it is perhaps an inevitable consequence of Kalidas"s subject and his manner of handling it, that his women appeal more strongly to a modern rather than his men. The women were able to inspire action and hero"s aspirations character her own nobility and deep human affection which is the typical image for female character and endless source of inspiration for contemporary art and literature.

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Operations management assignment sample, introduction:.

In the today’s world of immense competition, firms need to develop competitive advantage which will enable them in long run sustainability of the organization. It is important to mention that development of competitive advantage can be done in various way right from development of new innovative product or reorientation of the existing process which essentially reduce cost and also at the same time helps in delivering right value to the customers (Greasley,2008). Therefore organizations conducting business in the highly competitive business environment must transform its process or product as per the requirement so as to fulfill the needs and demands of the customers. Thus it can be essentially inferred that operations management which deals with the entire management of the operations of the company right from the procurement of raw materials, transforming it into final products and delivering it to the targeted customer must be done in an orderly so as to maintain the efficiency in the system (Slack, Chambers & Johnston, 2010).

Al-Futtaim group is one of the oldest Dubai based organization who are specialized in retailing, real estate, electronics and finance. The company was established in 1930s and today it is the 3rd largest business conglomerate in the entire region of United Arab Emirates. As of the latest available figure the company have a net worth of $ 3.6 billion and has 30000 employees for managing the entire operation of the business in different functionalities. It is due the complexity of managing the huge operation of the business, the firm should have an efficient operational plan so as to manage the business. This research study on the operations management issue will be done on the retailing arm of business.

The Importance of Operations management in Al-Futtaim:

Al-Futtaim as one of the biggest retailer in UAE and therefore it must have a proper operation management system in place which will help to maintain a smooth and efficient functioning of the business. Being a retail organization in the free economy like Dubai, the company has to continuously curve out strategies which will enable them to maintain a competitive position for the long run sustainability of the organization. In essence operations management have an important role to play in the retail based organization like Al-Futtiam. The company have to efficiently maintain the stocks which are generally of huge variety. The complex operation of the retailer includes real time coordination with the various types of supplier and maintaining the entire logistics so that the needs of the customer can be fulfilled. Moreover the organization has to maintain the cost of inventory and the other cost related for lead time of order processing. So in essence the importance of operations management for the efficient management of the inventory and reducing the lead time for timely aggregation of stock in the store is of huge importance for the providing the customers with the required products. Moreover the demand estimation must be done so as to reduce the wastage and thus reduce the blockage of capital and the inventory cost associated with the procurement of the product.

It is also absolutely to note that the inventory of the product must be managed in an efficient way specifically for perishable products or products with low shelve life. The main importance of the operations management in the retail organizations is also with the entire logistics of the products. The logistics of the products are to done in such a way that the quality of the products must be maintained right from procurement to final delivery of the products are maintained.

The role of operations management is also not limited to the inventory control, procure and delivery of products in the retail organization such as Al-Futtaim. The operation management department have to maintain the store in an orderly manner such that the products can be categorized for the ease of the customers. Moreover the accountability of the each of the large volume of the product must be maintained so as to reduce the pilferage in the entire process of the supply chain process of the organization.

The operation department of the retail organization like Al-Futtaim is also entitled to give exclusive service to the customers so that that needs and the requirement of the customers at the ground level of the can be fulfilled. So it is of absolute necessity for the operation department of the company to provide the required training to the employees with close consultation with the human resource department so that the employees can give an exclusive customer satisfaction through providing of quick solution for their needs. This will not only help the organization to gain customer loyalty but also to gain a competitive advantage to its competitors.

The importance of Operations management in retail organization is of utmost importance and helps in gaining of competitive advantage. The reasons for such importance of the operations management for retail companies like Al-Futtaim are summarized below:

The efficient functioning of the operation department help in predicting demand thus reducing loss on unnecessary capital blockage for the organization.
It helps to procurement of kind of product at right quantity ad right quality which helps in providing delivering value to the customers.
Operations management in retail organization helps in maintaining proper inventory which is highly essential for conducting the daily operation of the retail business.
It oversees the entire logistics of the company and ensures timely procurement of product in the store and also efficient delivery of products.
The operations management also deals with providing time bound customer service and thus ensuring customer satisfaction which help in long run sustainability of the organization (Slack, Chambers & Johnston, 2010).

The Process of Operations Management in Al-Futtaim:

The management of the Al-Futtaim has an integrated ERP system through which they management the entire operation of the retail arm of the company. The analytics department of the company through an in-depth analysis estimates the demand forecasting of the various types of product and then with the help of statistical modelling predicts the quantity of demand for each category of products. It is with the help of the demand estimate, the operations department of the company process the orders for the products with the required quantity. It is also essential to mention that before the processing of the orders, the operation manager of the company checks the inventory levels of the company through the integrated ERP for each category of products. The resource planning software is made in such a way that, it provides a signal for low inventory and thus enables the operation department to maintain the optimum level of inventories.

Moreover linear programming model based logistics system are performed in the Al-Futtaim. This model based logistics system help the company to reduce the cost of transportation of products and timely procurement of product in the store, thus providing the availability of wide range of products for the customers at all the time at different store location of the company (Fernie & Sparks, 2009).

The Transformational Process Model of Al-Futtaim:

Al-Futtaim being a retail organization with multiple store location and are dependent on large number of suppliers for the procurement process, the transformational process of the company starts from procurement and ends till in the final delivery of the products to the customers. Being a service sector firm, the input stage of the transformation process of the company starts with the order processing of the required product. The entire management of the daily operational affair of the company is done with the start of the demand estimation and the required logistic facility for the transportation of the products and the inventory management of the process. These processes which constitutes the planning and control for the above stated functions is basically the transformational process of the Al-Futtaim of the Transformational Process Model of the operations management of the company with respect to the operations management. Finally the selling of the products at the various store location of the company and providing the required after sales service constitutes the output stage for Al-Futtaim with respect to the Transformational process model of the operations management.

It is essential to mention that though the process seems an easy task to accomplish, given the largeness of the organization, the firm have to undergo a very complex process. Proper planning and control is required in every stage of conversion process; right from the input stage of the entire process till the output process of final delivery of the product an realization of the revenue for the company.

A Transformational Model of Al- Futtaim is explained through the diagrammatic representation which is given below:

The Process of Inventory management in Al-Futtiyam:

It is due to the presence of large number of stores and retail outlet in the entire Emirates of Dubai and other zones of UAE, there is a need to have significant amount of inventory for each of the products that are sold by the company. The inventories which are stored in the warehouses are done so as to provide the necessary products when they are required by the retail outlet of the company. The inventories are efficiently managed in such a way through an ERP which recognizes the danger limit of inventory and thus help to maintain the optimum level of inventory. Therefore it can be observed that from the inventories are managed based on the traditional methods whereby proper inventory are maintained and requisition of further orders for inventory are don with the estimated level of demand in the present system of the company’s operational management

The Need of Implementation of Change in Process for better Operations Management:

The present system in operations management which is followed by Al-Futtaim is traditional in its process through the implementation of advanced ERP. Therefore in the set of liberalization of the economy of Dubai and with foreign players coming in the retail sector there is an urgent need of revamping the process which will enable them to meet the growing needs of the consumer and also help to reduce the cost of operation of the company. This will not only help in efficient management of the entire supply chain and the operations of the company but also help in the long run sustainability of the organization. Moreover the company will also help gain the required competitive advantage over the existing player and thus help to achieve a better performance than its competitor in the region of the business operation (Peters & Peters, 1991).

Recommendation of the practice of TQM in the operational process for competitive advantage:

The operational processes of the retail firms are very complex in it nature. Any wrong estimation of the demand may lead to increase in cost of the operation and hence profitability. Therefore there is an absolutely necessity to upgrade the entire operational system of the company. The company must implement Total Quality management in the operations of the company which will help to deliver high quality of service to the customer at affordable costs.

Lean Management:

There is an urgent need to implement the Lean management system which will help the company the wastage in the entire supply chain process of Al-Futtaim. Presently it is from the close observation of the existing process there is huge amount of wastage in the process right from procurement till the movement of goods to the retail outlet of the company. This pilferages and wastage in the entire operation of the company is responsible for huge amount of loss to the company which in turn reduces the performance and the profitability of the company.

It is also absolutely necessary to mention that apart from lean management, techniques such as sig sigma must be implemented in the each operations processes of the company. This will help to continuous improvement of the techniques that are involved in the entire operation of the retail organization Al-Futtaim. This will also ensure strict quality control in the procurement process. Therefore the required quality standard for each category will be checked against a benchmark standard for each of the category of products (Lowson,2005) So diversion of quality from the benchmark standard will enable to reject goods and make the supplier responsible for the mistake.

It is through the implementation of Six Sigma, the logistics process also can be improved and also ensure immense cost reduction in the entire logistic which will help through gain competitive advantage through cost focus approach in the logistics process of the company.

Therefore it can be assumed that operations management plays a vital role in the entire daily operation and the maintenance of the business. Especially in the retail organization like Al-Futtaim which is operating in the highly competitive retail market; this department needs to constantly innovate process for providing right quality of customer service for customer retention and thus gaining competitive advantage for long run sustainability of the organization (Stevenson,2005).

Therefore it is with the implementation of the Six Sigma and the lean management system in the procurement function and the logistics system the firm could help to maintain the quality of the product and also the cost associated with the entire operation of the business. The adaptation of the process and the strategic implementation of these techniques will enable to gain competitive advantage and thus ensure the much required long run sustainability of the organization in the competitive environment of the retail business in UAE (Loader, 2002).

Implementation of the Just in time concept in inventory management:

It is essential for the company to implement the strategy of the Just in time in some of the inventory which is costly to the company. So the operation department need to act in way so as to predict the exact demand of those product and ensure procurement of the product and delivery of the product at the right time to the customers. This will help in efficient cost reduction in the entire process of these goods and ensure better profitability for the organization.

Conclusion:

In the immensely competitive environment of the retail industry in UAE especially in the emirates of Dubai, there is an urgent need of the company Al-Futtaim to upgrade the existing operational process to a new process for competitive edge over the other players. The implementation of the techniques like TQM, lean management system and JIT techniques for efficient management of the entire supply chain, logistics and the operational processes of the company. This will not only improve the total system and the operational processes of the company but will also enable them to gain a competitive advantage and ensure the long run sustainability of the organization in the today’s competitive environment particularly in te retail industry of UAE.

References:

Fernie, J. and Sparks, L. (2009). Logistics & retail management. London: Kogan Page Ltd.
Greasley, A. (2008). Operations management. Los Angeles: SAGE Publications.
Hugos, M. and Thomas, C. (2006). Supply chain management in the retail industry. Hoboken, N.J.: John Wiley & Sons.
Loader, D. (2002). Relationship and resource management in operations. Burlington, MA: Butterworth-Heinemann.
Naidu, N., Babu, K. and Rajendra, G. (2006). Total quality management. New Delhi: New Age International.
Peters, B. and Peters, J. (1991). Total quality management. New York, N.Y.: Conference Board.
Slack, N., Chambers, S. and Johnston, R. (2010). Operations management. Harlow, England: Financial Times Prentice Hall.
Stevenson, W. (2005). Operations management. Boston: McGraw-Hill.
Lowson R; “Analysing theEffectiveness of European Retail Sourcing Strategies”, European Management Journal, Volume19, Number 5, (2001) pp 543-551
Fernie J. and Sparks L; (eds.), “Logistics and Retail Management Insights into Current Practice and Trends from Leading Experts” Kogan Page Ltd., London, UK. (1998)
Popp A;“Swamped in Information but Starved of Data”: Information and Intermediaries in Clothing Supply Chains, Supply Chain Management: an International Journal, Vol 5, No 3, (2000) pp 151-161.
Gaur, V., Raman, A. and Swaminathan, J. (2009). Special Issue of Production and Operations Management : Retail Operations. Production and Operations Management, 18(2), pp.240-240.
Special Issue of Production and Operations Management : Retail Operations. (2009). Production and Operations Management, 18(1), pp.127-127.

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MBA7061: Operations Management

Introduction

Operations management is extremely crucial to any organization (Anderson et al. 2013). In production of goods and services, overseeing, designing and controlling the process of production and redesigning, business operations management plays a pivotal role. Especially in services sector, important factors within operations management are adequately trained workers, location to be well equipped as per service requirement and should be safe for customer/public, service to be regularly revised as per customer input and competitive forces.

Operations management benefits service sector companies, as effective operation management leads to customer satisfaction, and satisfied customer is beneficial for the company. One such organization successfully using operations management to its benefit is Domino’s.

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Headquartered in Michigan, United States and established in 1960, Domino’s has an earned a revenue of US $2.47 billion in 2016. Under current CEO J. Patrick Doyle, company mainly sells pizza, pasta, submarine sandwiches, chicken wings, deserts etc.

Q1. Discuss the concepts of operations input resources, transformation processes and outputs. Use the company business process to illustrate your explanation.

1.1 Transformation Model

Operations produce goods and services by the process of transformation(Brown et al. 2013). Operations acts as processes taking in grouped input resources and then using them to transform something or else transformed themselves to output of products and services. The transformation process is very structured and streamlines which begins from order placement and ends at delivery to the end customer. Operations is the process of changing the state of a thing to produce output which is used by the customers. Transformation model is used to explain the nature of operations (Pycraft 2002), and has three stages of production of goods and services named as input, process and output.

The three stages of the transformation model for domino’s are as follows

1.1.1 Input

The operation input can be easily classified as transformed resources and transforming resources. The transformed resources are the raw materials, information and customers etc. the transforming resources are the trained staff, machinery etc. The transformed resources include the resources in raw state which are further processed as value added products and this is hence done with the help of transforming resources(Production et al. 1990).

Applying to domino’s, the input stage includes transformed resource and transforming resources. Transformed resources include ingredients such as refined flour, vegetables, meat, spices herbs, cheese etc., secret cooking recipe, and orders placed by customers. Dominos operations ensures that transformed resources add value to the entire transformation process. Ingredients of highest quality are sourced, secret recipe creates uniform tastes of its products worldwide and same dough, sauce etc. is used, customer order can be customised as per customer taste thus offering customization. Transforming resources include physical stores, employees, machinery. Dominos uses specialised ovens creating quality pizzas. Staff training is regularly conducted and good staff is rewarded. Stores have the same layout.

1.1.2 Process

Process is the most vital stage of transformation model, involving conversion of raw resources of low value into value added processed product or service(Shanker 2002). This transformation is done through a process which combines transforming and transformed resources, finally producing a good or a service to be accessed by the customer. Thus, Dominos has its dedicated process converting raw ingredients into consumable value added food products within 15 minutes. Thus, it utilises transformed and transforming resources to convert it into output.

1.1.3 Output

Output is the final stage of the transformation model where the product or service is ready to be used or availed by the customer. In this stage, a value is added to the product or service(Mahadevan 2009). In case of domino’s, the output is its product which the customer has ordered for. Domino’s receives monetary returns for the product it delivers to the customer, which helps the organization earn profit. Domino’s being a global brand has to take care of the quality and taste of the product and service they deliver to the customer. Domino’s provides free and on-time delivery to its customers worldwide.

Transformation model used by Dominos is very well defined and successful for the organization, making it earn huge profits.

Q2. Consider the importance of the four Vs, volume, variety, variation in demand and visibility. How do they affect organization’s operation?

2.0 Importance of four V’s

There are four types of V’s namely volume, variety, variation in demand and visibility. The four V’s have a great importance in an organization.

It is the quantity in which the product is made. Different companies have different volumes of output(Lewis and Slack 2003). For instance, high volume companies will have different implications than that of low volume companies. Domino’s being a medium high-volume company has relatively low unit cost of its products. The repeatability of making the product is high which makes the organization specialized in the product. High volume production is capital intensive in nature. Whereas any restaurant being a low volume producer will have high unit cost. Domino’s being relatively cheaper and a specialized one gains an advantage over the other restaurant.

2.2 Variety

Variety can be defined as the options to choose from. Higher the variety, customers have options to choose from, which gives them a joy of having different items(Wild 2003). In case of domino’s the customers have their own choice of selecting their toppings or can add more ingredients that makes it flexible. Domino’s moreover makes new operational strategies based on consumer feedback. Therefore, domino’s has medium high variety to choose from. Whereas small scale eating joints have low variety of items in their menu which gives them a disadvantage as compared to Domino’s.

Typology of Operations and Process (4 V’s) for Domino’s

2.3 Variation in Demand

Inconsistency in demand is also known as variation in demand. When variation in demand is low, there is stability in the business and when there is high variation then the volume of output fluctuates creating instability(Bennett et al. 1988). Domino’s, having stable and predictable demand has minimum changing capacity of output. Domino’s has high utilization of resources which keeps cost per unit lower. Whereas, a hotel with a high variation in demand in accordance to season will be instable as it would require to hire more staff when the hotel is full to its capacity. The hotel should flexible in accordance to variation in demand. Changing capacity of output will result to high unit cost. So, domino’s has an edge over hotels and restaurant having high variation in demand.

2.4 Visibility

Visibility is the exposure of the operation to the customer. Customer can perceive satisfaction from high visibility of operation(Brown et al. 2013). When visibility of operation is high, customer has short waiting tolerance and when visibility is low there is a time lag between production and consumption of product. Applying to domino’s, the visibility is medium low when customer enjoys his food at domino’s. Quite contrary to this visibility is low when the food is delivered at home. Domino’s having relatively low visibility has high staff utilization and centralization.

These four aspects should be handled properly to achieve process excellence. It is well known that four Vs when aligned and tuned properly ensures value creation for the organization(Jones and Robinson 2012). Domino’s has been able to manage the four V’s efficiently and therefore gaining a good brand value and profit for itself.

Q3. Explain how the understanding of four Vs will lead to the five operations objectives, quality, speed, dependability, flexibility and cost?

3.0 Five Operation Objectives

The performance objectives to be fulfilled in an operation are quality, speed, dependability, flexibility and cost. All five-performance objective, when achieved by a company adds on to its brand value.

3.1 Quality

Quality is probably the most performance important objective to be fulfilled by any company in today’s modern business environment(Greasley 2008). Quality can be defined as giving error free goods and services which satisfies the customer. Good quality product always conforms to its specification(Pycraft 2002). Applying on domino’s, the quality of the product is good enough and satisfies customer. The quality of domino’s is same throughout the world. The quality of the product may not be excellent as it is a fast food restaurant. Quality is nicely taken care by the trained staff as they apply adequate precaution such as wearing gloves and cap while cooking. The ingredients used by domino’s is fresh and of good quality.

Speed is also an important performance objective in today’s fast moving life. Speed as performance objective refers to doing operation fast to reduce the gap between order and the availability of product and service(Schroeder 06). Domino’s also has a good speed of production so the waiting time for customers is low. Domino’s speed affects internally and externally both. Internal effect of speed leads to cost reduction. External effect of the speed gives customer speed advantage.

3.3 Dependability

Dependability is defined as providing customer with its goods and services on time. This makes the organization reliable and trust is build up within the customer. Being on time is simply being dependable(Poonia 2010). Applying on domino’s, time taken to give away the order to customer is very less because of the high speed. In restaurant industry time is considered very important, if you are late in providing customer with food. It creates irritation in the mind of customer. Therefore, domino’s using less time to deliver product to the customer is dependable.

3.4 Flexibility

Flexibility means making changes in the operation according to customer. Flexibility nowadays has become a necessity as most customer want changes or slight modification in what they order(Shim and Siegel 1999). Domino’s offer customer the flexibility of choosing toppings for their pizza. Domino’s is quite flexible in case of its delivery. It gives an option of cash on delivery. Domino’s has always been customer friendly and gives customer options of size to choose from. Flexibility is so high that the customer can even choose their base for pizza.

Cost is one of the major operation objective. Cost is the biggest level at which all companies compete. Low price attracts customers globally(Arora 2004). Low price products are only possible if the cost of production is low. All the above factors internally effect in reduction of cost. The production in domino’s is done on a large scale which reduces the cost per unit. Therefore, Domino’s has a low-price menu which attracts the customer.

Q4. Identify and critically evaluate in the light of the literature studied the competitive factors such as order winning, qualifiers and less important factors of the company?

4.1 ORDER WINNERS

Order winners are dimensions of performance that make a distinction between the products and services of any two companies(Peters 2013). Order winner are the benefits like quality, delivery speed, reliability, products, design, flexibility and image that helps customer of a company to choose company’s service and product.These competitive factors act as order qualifier for some firm and order winner for the other firm. This depends on the company’s work profile(Elnadi 2009) . For instance, a buyer of industrial chemical would prefer quality over all the other factors. On applying on dominos, speed and dependability are the order winners. Dominos being a fast food restaurant is low on cost. Cost is also one of the order winner for dominos. Dominos has a good market reputation which helps it to grow as a brand. Dependability, speed, cost and image being the competitive advantages for dominos gives it an edge over its rivals. Low cost with a good image is one of the major attraction for the customers. Whereas in fine dining restaurant, quality is the order winner as cost is relatively high and the customers expects a good quality of food in return.

4.2 ORDER QUALIFIER

Order qualifiers are the competitive benefits that a company must exhibit in order to be a successful competitor in the business field (Bellgran and Säfsten 2010) . For instance, the quality of domino’s pizza is an order qualifier, not an order winner. It may look strange but the main product is only an order qualifier, not an order winner but the reality is that the pizza is only half of the core offering. The pizza delivered by dominos is not only a world class pizza but also good enough that the customers cannot refuse to relish it. Domino’s pizza may be one of a kind in understanding that their pizza that their pizza is only a qualifier, not an order winner. For many companies, it is easy to engage themselves in the product and not balance the product with the service. Dominos is also one of those companies that gives more stress on good service. Flexibility of the product is also an order qualifier as customer have only the choice of toppings, as dominos being a centralized organization does not allow complete customization of their product as per customers want. Whereas in fine dining restaurant, speed and cost are the order qualifiers as to make good quality food the cost will be high. Cooking good quality food is a time taking procedure.

So, when a fine dining restaurant is compared with dominos the order winners and qualifiers are different. The two restaurants serve different purpose of eating, for instance dominos food is a replacement of snacks whereas a fine dining restaurant serves a complete dinner.

Q5. Evaluate the strategies that the company employ to maximise the benefits and minimise the problems associated with them?

5.1 General strategies applied by companies

The strategies are the plan, which are designed by the companies for achieving long term objectives as well as to attain competitive advanced over the competitors. The companies to operate its business in the dynamic business environment implement various strategies for making the business successful and profitable. The companies to increase its sales revenue follow the strategies such as enhancing the productivity of the staff members by organising training programs, finding new customers and improving customer services.

In addition, the company attracts more customers by effectively designing the retail displays, expanding into new market and offering price discount to the customers for making them loyal towards the specific brand. On the other hand, companies by selecting the right location for opening new retail outlet. The central location is selected by the companies for grasping the attention of the customers such as near the shopping mall. At the same time, well maintenance of restaurants such as good ambience helps the companies to satisfy the needs of the customers in an appropriate manner. Additionally, the companies by focusing on the quality of the products are able to sustain in the market for a longer period of time.

5.2 Strategies applied by Domino’s

Domino’s operations policy stresses mainly on providing high quality services to the customers.

Minimize operation cost – To minimize the operationcost by improvement of effectiveness and process at the store.
Production oriented store design – To utilize the production oriented store design in order to smooth the way of efficient production and fast service to the customer.
Efficient order taking, production and delivery – To carry of an effective operational process that consist of order taking, pizza preparation, cooking, boxing and delivering.
Statistic store location to carry off the delivery service – To invest in the strategic location of the store in order to facilitate fast service to the customer and maximize the revenue.
Product and process innovation – To stimulate an innovative culture that increases both quality and effectiveness.
To use domino’s PULSE point of sale system. Use of domino’s PULSE system to improve operative effectiveness, provide corporate management with easy ingression financial and marketing data and to minimize time consumption and expenses.
A comprehensive store operations evaluation program – To utilize an all-inclusive store audit program to ensure that stores are meeting both as the expectations of the customers.
A focussed menu – To maintain a focussed menu that is made to present an eye-catching quality offering to customers while reducing order errors and accelerating order taking and food preparation process.

6.0 Conclusion

From the above discussion, it can be summarized that the business process involving activities of input, transforming and output plays an essential role for the companies to provide effective product and services to the customers. The 4 V’s such as volume, variety, variation in demand and visibility affects the managerial operations of Dominos in a significant manner. In addition, the 4 V’s will help the company to achieve the performance objectives, which are associated with cost, speed, quality, dependability and flexibility. The competitive factors such as order winning, order qualifiers etc facilitate the companies to gain competitive edge over the competitors in a particular geographical area. Moreover, the strategies such as selecting right location, well maintenance of retail outlets, high quality of services assists Domino’s to maximize the benefits and minimize the problems associated with them.

TQM: Maritime & Port Authority of Singapore (MPA)

Table of Contents

Introduction. 3

Q1. Discuss the concepts of operations input resources, transformation processes and outputs. Use the company business process to illustrate your explanation. 3

1.1 Transformation Model 3

1.1.1 Input. 4

1.1.2 Process. 5

1.1.3 Output. 5

Q2. Consider the importance of the four Vs, volume, variety, variation in demand and visibility. How do they affect organization’s operation?. 6

2.0 Importance of four V’s. 6

2.1 Volume. 6

2.2 Variety. 7

2.3 Variation in Demand. 8

2.4 Visibility. 9

Q3. Explain how the understanding of four Vs will lead to the five operations objectives, quality, speed, dependability, flexibility and cost?. 9

3.0 Five Operation Objectives. 9

3.1 Quality. 10

3.2 Speed. 10

3.3 Dependability. 10

3.4 Flexibility. 11

3.5 Cost. 11

Q4. Identify and critically evaluate in the light of the literature studied the competitive factors such as order winning, qualifiers and less important factors of the company?. 12

4.1 ORDER WINNERS. 12

4.2 ORDER QUALIFIER. 12

Q5. Evaluate the strategies that the company employ to maximise the benefits and minimise the problems associated with them?. 13

5.1 General strategies applied by companies. 13

5.2 Strategies applied by Domino’s. 14

6.0 Conclusion. 15

Introduction. 19

Q1. Based on the relevant literature, critically review the critical success factors (CSFs) for TQM implementation and comment on the similarities/differences between the CSFs of TQM and the building blocks of the BE process of the company chosen. 19

CSFs for TQM Implementation. 19

Similarities and differences between CSFs and Building Blocks. 23

Q2. Identify a company which has achieved the SQC or SQA level in either a manufacturing or service industry. Critically asses the strategies and the tools and techniques that they use to achieve the SQC or SQA level. Comment on the effectiveness of applying the CSFs of TQM to achieve SQC or SQA. The company information could be obtained from company management briefing, interviews and/or company visit. 25

Tools and techniques used for achieving the SQC or SQA level 25

Effectiveness of applying the CSFs of TQM to achieve SQC or SQA.. 31

References. 33

It is important for the firms to maintain the quality of their products and services to achieve competitive advantage in the market. For this, they need to comply with total quality management that ensures the quality of their operations, processes, and products. TQM is the approach that shows the continuous improvement of the management and employees to meet the customer needs and organizational objectives (Zakuan, et al., 2012). The quality assurance enables the firms to develop trust among the stakeholders mainly with customers that lead to the accomplishment of the business objectives and high performance.

Concerning, this report provides the detailed account on the relevant literature reflecting the critical success factors (CSFs) for TQM execution. It also discusses the similarities and differences between the CSFs of TQM and the building blocks of the Business Excellence process of the chosen company namely Maritime & Port Authority of Singapore (MPA), who won the “Singapore Quality Class” award for its entire processing & servicing operations. Also, this report also explains the strategies and tools and techniques used by MPA to achieve the SQC or SQA level.

CSFs for TQM Implementation

According to Valmohammadi (2011), CSFs are the areas that ensure the desired results for any process as things must go right for the individual or business. About TQM, there is no universal CSF as different researchers and scholars used different CSFs for execution of TQM approach within the organizations. In the views of different researchers and scholars (Khanna, et al., 2011, Zairi&Alsughayir, 2011 and Rezazadeh, et al., 2012), top management commitment is the most important CSF in implementing the TQM within the business. It is because top management commitment sets a vision for future to enhance the quality and creates an organizational climate that helps to empower the employees to execute the quality management approaches. However, the study conducted by Das, et al., (2011) reveals that training is a significant CSF in the successful TQM implementation. If a company wants to deliver quality products and services, then it needs to provide good training to the employees to enhance their skills and knowledge regarding quality education and techniques. In support of this, Zairi&Alsughayir, (2011) also affirmed that training should be provided continuously to develop the understanding of the workforce about the quality management system and their responsibilities.

On the other hand, from the research of Hietschold, et al., (2014), it can be determined that it is crucial for the firms to focus on customers’ needs and expectations to successfully implement the TQM. The adoption of a customer-focused approach enables the organization to achieve the ultimate goal of TQM i.e. customer satisfaction. Apart from this, the research conducted by Zakuan, et al., (2012) identified that employee involvement is crucial to make the TQM implementation successful. Without employee involvement, it is impossible for the firms to utilize their skills and abilities and achieve their full commitment to the quality improvement.

Regarding this, Desai, et al., (2012) also depicted that it is important for the companies to make the employees feel like a part of the organization and encourage them to participate in quality management. However, it is recognized from the investigation of TQM guiding framework by Brun (2011) that supplier management is an important aspect for implementing TQM successfully. It is essential for the firms to select high-quality suppliers who could meet the demand of required materials and purchased parts to avoid quality problems. A good relationship with the suppliers helps to get the quality supplies leading to effective quality production.

All have emphasized the importance of strategic quality planning for the execution of TQM in their studies (Khanna, et al., 2011 and Valmohammadi, 2011). This planning is crucial to formulate vision and quality policy and use the quality control tools and techniques to ensure the quality of products and services. Meanwhile, Ooi, et al., (2011) placed emphasis on product and service design as an element of successful TQM implementation. It is because effective design in product development helps to enhance the customer satisfaction that is the outcome of TQM. Zakuan, et al., (2012) found out that quality culture is linked to the TQM within the organizations. Many researchers and scholars also believe that organizational culture shows the people’s belief in executing the TQM as it is important for the firms to create a culture that could be effective for the employees to engage in the quality improvement fully. Also, Zairi&Alsughayir, (2011) focused on the significance of result oriented approach to achieve the goals of TQM. It is because the firms need to emphasize the results of adding value to the products and services to enhance the quality perspective.

On the flip side, Irfan &Kee (2013) addressed TQM critical factors as employee empowerment and teamwork . It is because employee empowerment is significant to allow the employees to make decisions related to quality improvement and teamwork helps to coordinate the efforts of different employees across different departments to maintain the quality standards. Supporting to this, Brun (2011) revealed that HR management practices like teamwork, employee empowerment, leadership management, supportive culture, employee motivation and engagement, training and development, etc. are effective for the firms to execute the TQM approaches successfully.

Additionally, Hietschold, et al., (2014) revealed that process management is an important part of the total quality strategy. It is effective for the organization to manage the processes so that they operate as expected to ensure the better quality of products.

Therefore, it can be interpreted from the literature review that different researchers have provided different views on the CSFs required for TQM implementation. Overall, it can be stated that different CSFs like top management commitment, training, employee empowerment, employee engagement, process management, customer focus, supportive culture, strategic quality planning, etc. are required for successful implementation of the TQM approach.

Similarities and differences between CSFs and Building Blocks

The Business Excellence framework provides a set of different management standards that are used for business excellence. This framework consists of seven building blocks of excellence such as leadership, planning/strategy, information/knowledge, people, processes, customers, and results. Leadership is required for getting strategic direction and influencing the attitude towards excellence. After this, customers are also building the block that reflects the customer centric approach of the company to develop excellence.

(Source: Spring Singapore, 2017)

Strategy or planning is the important building block that is based on stakeholders’ interests and guides the development of people and process efficiency to obtain the set goals of the firm. Information or knowledge plays a crucial part in learning and innovation to make effective decisions and drive improvements.

On the basis of the above discussion on CSFs for TQM and building blocks, it can be stated that there are similarities and differences in both approaches. Building blocks are the base of the concepts of TQM implementation. There is the commonality between CSFs for TQM implementation and building blocks because both are interrelated to each other. For instance, leadership building block is related to CSFs like top management commitment, leadership, and supportive organizational culture.

There is a relationship between CSF namely strategic quality planning and product design and building block named as planning or strategy. Building block i.e. people are associated to different CSFs like employee empowerment and employee engagement and teamwork. About the customer perspective, CSF and building block are similar to each other. Information or knowledge can be gained by conducting training programs. However, building block namely results is related CSF of result oriented approach. The relationship between CSF and building block can be represented as below table:

Besides from these similarities, there are some differences between building blocks and CSFs of TQM. The CSFs reflect what the firm must accomplish to achieve the mission, whereas the building blocks are the minimum key factors or sub-goals that are required by the organization to achieve the goals.

Tools and techniques used for achieving the SQC or SQA level

As MPA is leading and largest Maritime and Port Authority of Singapore and this company regulate different services by managing the port and marine facilities and activities. In context to it, there is a large customer base of the MPA in the economy especially in Singapore and many other countries. But on the other hand, MPA Singapore uses different tools and techniques which help the company to manage its business activities and develop its customer base in a best efficient manner, i.e., by offering best products and services (Spring Singapore, 2017). While studying, it is observed that government of Singapore is more conscious about the public health and environment because of which different types of rules and regulations are developed to protect customer interest and help in organizations to develop their business to a large extent.

For developing the quality of service, MPA tried to take the support of building blocks like leadership, planning, employee and customer satisfaction and much more. In the organization, Singapore Quality Award plays the vital role as this award defines the actual quality result of the product and services offered to customers. Similarly, MPA Singapore (2016) stated that Maritime and Port Authority of Singapore (MPA) involves in corporate social responsibility which helps in satisfying the customers in Singapore. The below table shows the BE assessment, administered by SPRING for MPA that is based on a

1,000 point-scale:

The above score (>800) shows greater heights of excellence and sustained global leadership of MPA. All these areas are evaluated for scaling performance of MPA as follows:

Leadership:

The leadership level of building block help in achieving the corporate social responsibility efficiently like doing charity or donation for handicapped kids school (Kids in play and Lighthouse School). Through, this contribution to the society help in demonstrating that maritime community takes part in reaching out to those people or children who are in need (Rezazadeh, 2017). From the survey, it is determined that MPA’s every year organize a charity program regarding raising the fund or for welfare program for visually handicapped children. This leadership effort of MPA is appreciable as it provides full effort by active volunteerism for community welfare. While doing corporate social responsibility, the firm used to face issues like high cost, lack of employee engagement and time and for which, leadership quality is required in best efficient and effective manner.

Customer Satisfaction:

MPA Company also focuses towards providing customer satisfaction because of which it was able to achieve Singapore Quality Award (SQA). MPA’s focuses on providing the excellent services to its customers by following proper excellence framework. For the organization, customer satisfaction is the major important factor that encourages the organization to perform or serve well to customers as the excellence services are always valued, recognized and rewarded (Nourani, et al., 2017). The tool which is used by MPA for achieving customer satisfaction is the service excellence framework which involves three different types of customer management tenets. The leadership team of MPAs always tries to follow the strategies which are developed in the form of policies, values or principles. On the other side, for providing the quality of service to customers, the organization uses customer driven services which help in judging the quality of service offered. Through customer driven services, it becomes easy for the company to manage the customer relationship as well as help in focusing towards the current and future customer and their requirements (Spring Singapore, 2017). Thus, increase in customer satisfaction level will lead Maritime and Port Authority of Singapore to achieve a Singapore Quality Award (SQA) and Singapore Quality Class (SQC) certificates.

Düren (2017) defined that strategy also plays the essential role in engaging the organization towards ensuring involvement of employee towards strategy development as well as help in establishing both long-term and short-term strategies and goals. So, MPA also actively focuses towards building collaborative committee or group that represents the maritime community (MPA, 2016)

In context to it, MPA decided to sign an MOU with IBM Company for protecting the data regarding security and also for port operational use. For achieving an SQA and SQC certificate, MPA developed a corporate and strategic planning cycle which helped the company to achieve organization goals and help in the implementation of strategic planning to different division areas of the company (MPA Singapore, 2016). The tool supported or used by MPA to develop effective strategic planning through organizational and personal learning that will help the company to increase company’s performance as well as help employees to participate and develop their learning.

People are the essential level of building block that assists the company to manage the benchmarking, increase employee performance, employee learning & engagement and satisfaction level. In concern to this level, MPA also develops Human Resource Planning in which they develop the future ready framework so that company gets ensure bout the right organization, right employee, right engagement and so on. The HR team and leadership team of MPA try to manage and work closely with management team to support them in taking right decisions (Gimenez-Espin, et al., 2013). MPA developed new HR Strategy Map in support of future ready journey in respect of improving the employee engagement, labor environment, talent management, managing HR processes, competency development. On the basis of the survey, it is determined that MPA adopts top-down and bottom-up approach with the help of which it becomes easy for the company to identify the need of learning in staff members or employees. Through this, MPA increased its chances or have potential employee engagement which leads to winning a Singapore Quality Award (SQA).

Information and knowledge management:

Information and knowledge management is another building block o business excellence which supports the organization in collecting the information and data related to organization outcomes & directions. This level is effective enough for MPA also as it guides in strategic development that leads to decision making for improvement and learning process (MPA, 2016). In concern to it, MPA developed an effective information architecture that helps in collecting and managing the information. For analyzing the collected data, MPA follows a knowledge management lifecycle in which data is created then it is stored and sorted, and then data is analyzed to check the reliability of the data or information (Goetsch and Davis, 2014). Similarly, MPA also developed strong security infrastructures which host various corporate systems as this security system help employees to easy access to authorized information from different various information system. Thus, this security and information management system are effective of MPA which help company to achieve Singapore Quality Award (SQA).

Processes include innovation capabilities and process management and supplier and partner management to achieve high-quality performance. Regarding this, MPA follows a framework focusing on envision reflecting innovation among its people, enable showing availability of tools and resources to nurture innovative ideas and engage reflecting the creation of the environment facilitating creativity and innovation. MPA engages its stakeholders through different vehicles industry initiatives, competition, funds, and schemes offering incentives, joint R&D partnerships and calls for proposals. It has taken several process improvement initiatives like Safe, Efficient & Sustainable Global Hub Port, Strong Maritime Singapore Identity, Quality Maritime Workforce, Maritime Knowledge & Innovation Hub and culture of excellence to enhance the improvement in its processes (MPA, 2016). The MPA Crisis Management Group (CMG) helps to manage the processes in the crisis. MPA also works with the suppliers such as regulated partners and capability development partners to improve capability and efficiency to achieve the quality standards.

The building block namely results can be measured in different levels including customer results, financial results, people results, and operational results. To achieve better customer results, it may be required for the firms to improve targets and meet trends based on customer satisfaction and retention and product performance and comparison with competitors and benchmarks.

According to the Pro-Enterprise Ranking (PER) Survey by Ministry of Trade and Industry (MTI) annually, MPA was ranked top among 26 government agencies since 2001due to its service excellence efforts. Concerning to the area of customer results, MPA is developing new e-solutions for the customers to enhance the productivity of the industry and improve the customer satisfaction level. As per the Marine survey, it is determined that more then 90% customers are satisfied with the e-services of MPA. Also, the number of marine incidents has declined steadily over the years showing the improvement in products and services of the company. It has instilled a safety-first culture at sea that is required for enhancing the service quality and customer satisfaction.

On the other hand, financial & market results are related to improvement in trends and targets met for financial performance indicators and marketplace indicators and comparison with the competitors. MPA has achieved financial performance by meeting budget marketmanship targets ranging from 95% to 105%in the last 3 years. Also, rewards like Best Seaport Asia award, Singapore Sustainability Awards 2015, Environmental Achievement Awards (SEAA) 2015, Singapore APEX CSR Awards 2015, etc. show its market performance.

At the same time, people results are oriented towards improvement trends and targets met for employee engagement, employee learning, employee wellbeing and satisfaction and comparison with the competitors and benchmarks(MPA, 2016). Regarding this, the company has improved in staff engagement and staff participation and invested substantially in staff development through training.

Also, operational results are based on improvement trends and targets met for business and processes, suppliers and partners, community and environmental protection, governance system and comparison with competitors and benchmarks. In concern of this, MPA has focused on R&D and safety and security and infrastructure projects and donated to the charity for community development and invested in the Maritime Singapore Green Initiative (MSGI) to protect the environment (MPA, 2016).

Effectiveness of applying the CSFs of TQM to achieve SQC or SQA

The application of CSFs of TQM is significant in achieving the SQC or SQA awards. It is because these awards are based on the quality achievements and CSFs are important to achieve the quality objectives to win these awards. The CSFs of TQM implementation like top management commitment, training, employee empowerment, customer focus, etc. are quite important for the firm to get the business excellence awards. It is also determined that there is matching between the CSFs of TQM implementation and building blocks of business excellence (Nourani, et al., 2017). Therefore, the relationship between both aspects also shows that these factors are effective for the firm to achieve these awards.

The CSFs are used to execute different approaches and strategies related to quality management to ensure the quality of goods and services. For example, MPA focuses on the customer satisfaction approaches to ensure the ultimate goals of the TQM that is also required for achieve the SQA. At the same time, the SQA shows the business excellence in Singapore reinforcing the image of the quality. This award is based on the maintenance of quality aspects in each and every perspective of the business(Gimenez-Espin, et al., 2013). Therefore, it was crucial for MPA to focus on the CSFs of quality implementation that enabled it to achieve the business excellence awards. The consideration of CSFs by the firm brings excellence in the operations and processes of the firm.

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Project Task Assignment Replace

The input attributes for the replace task assignment operation.

QName: {http://xmlns.oracle.com/apps/projects/control/budgetsAndForecasts/projPlanServiceV3/}ReplaceResourceAssignment

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

The following table describes attributes in the service data object.

IMAGES

Operations Management Assignment 1
Assignment On Operations Management
Operations & Project Management
Operation management assignment 2.docx
Operations management in business assignment sample
MBA Operations Management Assignment

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Haasaa Ministira Muummee Abiyyi Ahimad
Assignment
Operation Management Group Assignment: Farm Fresh
Assignment # Operation Research #
#NPTL Production and Operation Management assignment Week 2
[LEAN PROJECT] PPB3193 GROUP ASSIGNMENT

COMMENTS

Assignments
"Quick" Case Analyses. The purpose of these assignments is to support your thinking about primarily qualitative issues raised in the course. These three write-ups (choose three from CVS, Toyota, Zara/M&S, Amazon, European Recycling, Hank Kolb, Katrina, Break.com, Barilla) should provide a point of view as to what some protagonist in the case should do given the situation faced.
OM assignment full version
In our assignment, we have chosen Campus Café as our target to analyse and understand more about the ten strategic operations management decisions. Campus Café is a multi-cuisine restaurant which located at the ground floor of Chancellery Building in USM main campus. The main targeted customer of Campus Café is USM students. Hence, some. 1
PDF Operations Management
Operational level of operations management represent issues such as scheduling and control of operations, inventory management, quality control and inspection, traffic and material handling and determining policies for equipment maintenance. Managers and employees in each level should concern on developing operation policies and procedures ...
Operation Management Written Assignment Unit 4
Operations Management Written Assignment Unit 1. Instructor Dr. Harsha Lalwani. February 22nd 2023. In analyzing this case study I will assume the role of a procurement analyst in a large company. This company operates in a mature market where quality and time to customers are their qualifying and winning factors. The information provided by ...
Operations Management: Processes & Best Practices
April 3, 2024. Operations management influences every part of how you run a company. That includes how you produce a product or service, how you track and improve your efficiency and how you contribute to the bottom line. Simply put, operations management drives efficient workforces, processes and supply chains.
Operations Management Assignment- Group 1
Operations Management Assignment Operations Management Assignment MG916 2018-2019 MY Café Restaurant Group 1 - Bahrain Mohamed Alshirawi 201963516 Mohamad ElLabban 201970316 1 Operations Management Assignment TABLE OF CONTENTS 1. Executive Summary 3 2. Introduction 4 3. Research Methodology 4. Audit Findings 4 4 5.
(DOC) Assignment on operations management
Operations management deals with the design, operation, and improvement of the systems that create and deliver a firm's primary products and services. Like marketing and finance, operations management is a functional field of business with clear management responsibilities. WH Smith is a well known book retailer and news agent in the UK. In a ...
Example answers for an assignment on Operations Management
Operations management is an important area in managing a firm. It can be defined as the area of management related to design and operation of business processes in production of goods or services. In a nutshell, it is the transformation of resources into product and/or services as depicted in figure 1. The competitive advantage of a firm is ...
Operations Management: What Is It and Why Does It Matter?
Operations management is the administration of business structure, practices, and processes to enhance efficiency and maximize profit. It refers to the management of functions that a business needs to run effectively day-to-day, including: Overseeing multiple departments and providing goals. Overseeing and streamlining processes.
86 Operations Management Topics & Research Titles
Operation management is the process that transfers inputs such as raw materials and labor into output in the form of finished goods and services. Lenovo Group Ltd.'s Operations and Information Management. The purpose of this paper is to provide an overview of operations and information management and related concepts.
Operation Management Assignment
Operation Management Assignment - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. Operations management refers to planning, coordinating, and controlling processes to convert inputs into outputs. It has evolved over time from the Industrial Revolution to modern concepts like Just-in-Time, Total Quality Management, and Supply Chain Management.
Assignments for Production and Operations Management
Assignment 10 for Operations Management | 623 386. Process Capability and Statistical Quality Control - Assignment | MGT 329. Process Analysis - Operation and Production Management | MGT 329. Practice Problems Solutions for Operations and Production Management | MGT 329.
Operations Management Overview: Roles and Responsibilities
An operations manager touches everything from process design to management systems because they are responsible for overseeing and improving how business operations function at a company. Effective operations management can involve many different responsibilities, depending on the company.
(DOC) ASSIGNMENT FOR OPERATION MANAGEMENT
Leadstar College of Leadership and Management Faculty of Business Management ASSIGNMENT FOR OPERATION MANAGEMENT By Kasach Tola Damissie March, 2018 ADDIS ABABA Take a given hospital in Ethiopia and define hospital operations management as a transformation process. Consider all the inputs, processes and the outputs in the hospital operations ...
Applied operation management assignment 3
ASSIGNMENT - QUAL8085-SEC 3 APPLIED OPERATIONS MANAGEMENT CONESTOGA COLLEGE PROCESS QUALITY ENGINEERING EXECUTIVE SUMMARY. As your consultant, I've delved into the intricacies of the manufacturing company's objectives: to minimize costs and maximize profits in the face of variable demand.
(PDF) Operations Management: A Research Overview
Operations Management (OM) is a multi-faceted blend of myriad academic and. practical disciplines - from engineering and economics via mathematics and. marketing, to systems and psychology. To ...
OPERATIONS MANAGEMENT Assignment sample
Operations Management assignment sample Introduction: In the today's world of immense competition, firms need to develop competitive advantage which will enable them in long run sustainability of the organization. It is important to mention that development of competitive advantage can be done in various way right from development of new ...
OM individual assignment
Title: ASSIGNMENT ON OPERATION MANAGEMENT. AN INDIVIDUAL ASSIGNMENT SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE COURSE OPERATION MANAGEMENT. Prepared by. XXXXXXXXXXXXXX. Instruction: Review the following questions in detail. Explain Operation Design. Modular design; Design for Disassembly;
MBA7061: Operations Management Assignment Sample 2021 2024
MBA7061: Operations Management. Introduction. Operations management is extremely crucial to any organization (Anderson et al. 2013). In production of goods and services, overseeing, designing and controlling the process of production and redesigning, business operations management plays a pivotal role. Especially in services sector, important ...
Project Task Assignment Replace
The first level resource in the resource format for this resource. Job of the resource for the task assignment. The identifier of the resource to be replaced.. The alias of the resource to be replaced. Email of the person for a named person assignment. Identifier of the person for a named person assignment. The identifier of the project.
Assignment Report Operation Management
Assignment Report Operation Management. Assignment Report Operation Management. Course. Strategic Management (ABT3083) 18 Documents. Students shared 18 documents in this course. University Universiti Malaysia Kelantan. Academic year: 2022/2023. Uploaded by: Anonymous Student.
Assignment 1 OM
OPERATION MANAGEMENT (MGM5103) ASSIGNMENT INDIVIDUAL 1 MASTER OF BUSINESS ADMINISTRATION UNIVERSITY MALAYSIA TERENGGANU SEMESTER 3, 2019. Submitted Date: 30/NOVEMBER/ INDIVIDUAL 1:-(10 MARKS) Explain the types of decisions that operations managers are involved in and how they are linked to a firm's strategy. (3 marks)