desktop support analyst resume

Desktop Support Analyst Resume Example for 2024

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Are you looking for a standout resume example for a Desktop Support Analyst position? Look no further! Our article provides an excellent resume sample for a Desktop Support Analyst, complete with a comprehensive breakdown of what makes it effective. Whether you're a seasoned professional in the field or just starting out, this example can serve as a valuable resource to help you land your dream job.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Desktop Support Analyst do?

• Provide technical support to desktop users in person, over the phone, or via remote assistance
• Install, configure, and maintain desktop hardware and software
• Troubleshoot and resolve hardware and software issues
• Set up and maintain user accounts and profiles
• Assist with network and connectivity issues
• Keep track of inventory and order new equipment as needed
• Document support procedures and maintain knowledge base
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What are some responsibilities of a Desktop Support Analyst?

• Provide technical support to end users for hardware and software issues
• Install, maintain, and troubleshoot desktop computers, peripherals, and software applications
• Respond to help desk tickets and resolve user problems in a timely manner
• Train users on new hardware and software
• Create and maintain documentation for support processes and procedures
• Collaborate with other IT teams to resolve issues and improve support services
• Keep up-to-date with new technology and tools to provide better support

Sample Desktop Support Analyst Resume for Inspiration

Name: John Smith

Email: [email protected]

Phone: 123-456-7890

Address: 123 Main Street, Anytown, USA

Summary: John is a dedicated and motivated Desktop Support Analyst with over 5 years of experience providing technical support to users in a fast-paced environment. He is skilled in troubleshooting hardware and software issues, and is committed to delivering top-notch customer service.

Work Experience:

• Desktop Support Analyst, ABC Company (2018-Present)
• IT Technician, XYZ Corporation (2015-2018)
• Bachelor of Science in Computer Science, University of ABC (2015)
• CompTIA A+ Certification (2016)
• Proficient in Windows and Mac operating systems
• Experience with Active Directory and Exchange Server
• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills

Languages: English (fluent), Spanish (basic)

Resume tips for Desktop Support Analyst

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Desktop Support Analyst resume tips. We collected the best tips from seasoned Desktop Support Analyst - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your technical skills and certifications, such as A+, Network+, or Microsoft Certified Professional (MCP).
• Showcase your experience with troubleshooting hardware and software issues, including operating systems like Windows and Mac OS.
• Demonstrate your ability to provide excellent customer service and communicate complex technical information in a clear and understandable manner.
• Include any experience with inventory management, software installations, and system upgrades to showcase your ability to handle a wide range of desktop support tasks.
• Show your flexibility and adaptability by mentioning any experience in supporting remote or virtual desktop environments, as well as any experience with mobile device support.

Desktop Support Analyst Resume Summary Examples

A resume summary or objective for a Desktop Support Analyst can be useful in highlighting key skills, experience, and qualifications, which can grab the attention of potential employers. It can also provide a brief overview of career goals and aspirations, showcasing the candidate's motivation and passion for the role. This can help to create a strong first impression and set the tone for the rest of the resume. For Example:

• Proficient in providing technical support for hardware, software and networking issues.
• Skilled in resolving user problems, installing and configuring desktops and laptops, and delivering operational support.
• Experienced in troubleshooting, diagnosing, and resolving technical hardware and software issues.
• Knowledgeable in Windows and Mac operating systems, Microsoft Office Suite, and remote desktop tools.
• Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.

Build a Strong Experience Section for Your Desktop Support Analyst Resume

The experience section of a desktop support analyst resume is crucial as it demonstrates the candidate's proficiency in resolving technical issues, troubleshooting hardware and software problems, and providing excellent customer service. A strong experience section showcases the candidate's skills, expertise, and achievements, increasing their chances of landing interviews and securing employment in the competitive field of desktop support. For Example:

• Installed and configured operating systems and software applications
• Resolved network connectivity issues for end users
• Performed computer hardware and software upgrades
• Managed and maintained inventory of hardware and software assets
• Collaborated with other IT teams to resolve complex technical issues
• Assisted in the setup and support of audio/video equipment for company meetings and events
• Provided remote support to offsite employees via phone and remote desktop tools
• Created technical documentation and user guides for internal knowledge base
• Participated in on-call rotation to provide after-hours support for critical issues

Desktop Support Analyst resume education example

A Desktop Support Analyst typically needs a bachelor's degree in computer science, information technology, or a related field. They may also benefit from obtaining certifications in specific technologies such as Microsoft Certified Desktop Support Technician (MCDST) or CompTIA A+. Additionally, relevant work experience or internships in a technical support role can help individuals gain practical skills and knowledge in troubleshooting and resolving desktop issues. Here is an example of an experience listing suitable for a Desktop Support Analyst resume:

• Bachelor of Science in Computer Information Systems, XYZ University (2012-2016)
• CompTIA A+ Certification (2017)
• Microsoft Certified Solutions Expert (MCSE) Certification (2018)

Desktop Support Analyst Skills for a Resume

It is important to add skills for a Desktop Support Analyst resume because it demonstrates the candidate's ability to effectively troubleshoot technical issues, provide excellent customer service, and maintain a variety of hardware and software systems. These skills show potential employers that the candidate is capable of addressing the diverse needs of a desktop support role and can effectively contribute to a company's IT infrastructure. Soft Skills:

• Communication
• Customer service
• Problem-solving
• Adaptability
• Time management
• Attention to detail
• Organization
• Hardware troubleshooting
• Software installation
• Network connectivity
• Operating system support
• Peripheral setup
• Remote desktop support
• Server maintenance
• Data backup and recovery
• Security protocols
• Active Directory management

Common Mistakes to Avoid When Writing a Desktop Support Analyst Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Desktop Support Analyst resume

• Strong technical knowledge and troubleshooting skills
• Experience in providing desktop and hardware support
• Proficient in diagnosing and resolving software and hardware issues
• Ability to work well independently and in a team environment
• Certifications or specialized training in desktop support or related areas
• Experience with ticketing systems and ITIL processes
• Knowledge of Windows and Mac operating systems
• Familiarity with network and server administration

Desktop Support Analyst Resume Samples

The job description entails Desktop Support Analyst to proactively participate in anticipating and resolving solutions while maximizing the efficient use of resources. The Desktop Support Analyst Resume mentions the following duties and tasks – maintaining installed software in efficient condition, managing software licensing , creating policies and procedures that are needed for upgrades, working with hardware and software vendors, verifying product delivery on time, ensuring installation of new equipment , analyzing and making recommendation for software and hardware standardization, and managing access control.

The most sought-after qualification for the post includes the following – experience with various desktop applications such as MS Office and Intuit QuickBooks, proficiency with industry-specific software, the ability to troubleshoot larger issues, in-depth knowledge of hardware, and software; and a logical mind. A Degree in Computer Science or IT is required for the job, although, some companies are willing to substitute work experience over formal education.

• Resume Samples
• Desktop Support Analyst

Desktop Support Analyst Resume

Summary : As an experienced PBX/Pots line tech, PC tech, and Electrician apprentice, I want to gain as a professional in all fields and be able to confidently do any and all that is required.

Skills : Microsoft Office, Windows, Telecommunications, Technical.

Description :

• Provide level 2 and level 3 Support for end users, as well as executive members Junior administrative duties included changing passwords, creating mailboxes for new and existing users, managed user accounts, reset user passwords, added and removed users using active directory.
• Preformed data back up and data migration, installed software on both PC and Mac platforms, malware removal to network connectivity, troubleshoot technical issue remotely and in person.
• Desktop Support Technician Provided level three support for all corporate users as well as executive members, including connectivity through VPN, replaced and upgraded mobile user equipment, and participated in ongoing refresh projects.
• Included providing desktop support within the company, setting up and reimaging training rooms and upgrading all computer systems as well as providing superior phone support for customers.
• Developed rigorous logic and methods working independently to solve difficult technical problems with effective solutions by documenting configurations to provide faster service for follow-up engagements.
• Supported 200+ users on campus, adding and changing existing users, replacing and upgrading old or obsolete equipment, and backing-up and restoring user's data.
• Traveled extensively to South and Central America branch locations to support all IT related issues and provided second and third level support for all users and VIP's at headquarters.

IT Desktop Support Analyst Resume

Objective : Desktop support professional with extensive experience using enterprise management tools, managing Active Directory, and implementing operating system deployment technologies. Thorough problem solver known for reliability, compassion, and proactivity. Aptitude for learning new technologies. Versatile IT detective that leads process improvement.

Skills : VMWare, VirtualBox, KVM, Hyper-V Help Desk Tools- Remedy, Seneca, CA Service Desk.

• Provided technical assistance to customers to minimize disruptions of computer operations.
• Received phone calls, walk-ins, or computer generated trouble tickets from USAREC personnel.
• Utilized knowledge of methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems to provide support that minimizes interruptions in customer's ability to carry out USAREC's mission.
• Utilized knowledge of systems analysis, design, methodologies, and IT equipment characteristics in order to advise users throughout USAREC on IT questions and problems.
• Resolved a wide variety of problems, to include LAN and WAN technical problems, a variety of problems emanating from the Microsoft Windows operating systems, and all USAREC-Wide applications.
• Tested and analyzed computer hardware and software malfunctions to resolve physical and logical processing problems, such as, adjusting equipment configurations, realigning port allocations, recommending appropriate acquisitions, and distinguishing between equipment, software, and LAN installation and operations problems.
• Monitored IT services, such as, operating systems, applications, and systems; and performs preventive maintenance and minor administration of the same to keep the systems optimized.
• Maintained and monitored network printer objects.

Sr. Desktop Support Analyst Resume

Summary : To obtain a position in Technical Support or Desktop and Network Support, Help Desk where my technical skills can be utilized for organizational and professional growth.

Skills : Active Directory, BMC Remedy.

• Setup, configured and supported audio visual, polycom, Cisco ip phones, and video conference equipment for conference and boardroom meetings in a professional corporate environment.
• Tracked, managed and inputted IT equipment using the asset management console in BMC Remedy Assigned, escalated, submitted trouble tickets using BMC Remedy Maintained, organized and arranged inventory in the desktop/laptop and monitor storage rooms.
• Responsible for the setup of workstations (monitors, docking station, keyboard, mouse) for new hires and moves for existing users.
• Acted as a floor consult liaison troubleshooting Microsoft Windows , Linux, Apple Macintosh 1st-3rd level issues including wired and wireless connectivity, display, hardware, Microsoft Office programs, Lync, Lync group chat and Adobe Creative Suite softwares in a professional and orderly manner.
• Responsible for the imaging, configuration and the deployment of enterprise networked Windows 7 desktops and laptops for new hires and upgrades.
• Scheduled and coordinated tech refresh upgrades of desktop and laptop transferring software, files, network drives and printers for users.
• Repaired, restored, backup, activated, setup, upgraded Blackberry, Iphone and Ipads for the activation of enterprise mail using Mobile Iron.

Jr. Desktop Support Analyst Resume

Objective : Technician experienced in the installation and support of local and wide area networks. Desktop Network and Testers Cisco Routers MAC OS X CASPER Suite Network Monitors OCR Scanners.

Skills : Active Directory, Networking, Project Management, Security.

• Responsible for supporting approximately 800 users across 21 facilities covering all of California.
• Provide technical support for desktop computer hardware and software, as well as network and server related issues.
• Facilitate and assist in large scale migrations of users to new locations due to corporate acquisitions and expansion projects.
• Works with other IT department personnel to help resolve reported problems and issues, regardless of the particular area of expertise.
• Configure, install, troubleshoot and maintain Personal Computer (PC) related hardware and software, associated printers and peripherals, network access, and network client software.
• Assist in the configuration, installation, and maintenance of network-related hardware, software, and services such as file servers, print servers, disk subsystems, routers, switches, and connections to external resources.
• Maintain and support Personal Computer related hardware and software components, including printers, modems, and other peripherals, using the following operating systems: DOS, Windows 98/2000, Windows XP Professional, and Windows 7, Windows 8/8.1.
• Maintain and support server related hardware and software components, such as file servers, print servers, tape loaders, UPSs.

Desktop Support Analyst III Resume

Headline : Productive individual with a strong work ethic and charismatic personality. Over 6+ years in IT, I have proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, and customer service helpdesk.

Skills : Active Directory, Microsoft Office 2010, Outlook 2010, Exchange, Lotus Notes 8.5 & 9, DameWare, VPN, Network Trouble Shooting, VMWare.

• Install, configure, maintain and test computer hardware, thin clients, software and peripheral equipment.
• Answer users call when directed for phone support Supporting OS Windows XP on desktop/laptop commuters.
• Act as a technical resource to end-users and other information technology staff and troubleshoot, diagnose and resolve moderately complex hardware, software, and network connectivity problems, including problems not covered by established procedures.
• Utilizing Iron Mountain Connected Backup Agent for Desktop/Laptop computers.
• Identifies trends in the reported problem calls and implements improvements.
• Support and test user configurations for system compatibility and provide work guidance to team members.
• Assist in hardware and software configurations and standards to meet customer needs, and develop specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.

Desktop Support Analyst II Resume

Headline : Accomplished IT Professional with 10+ years' experience in Computer Operations, Technical and Help Desk support, Information Security and Project Management.

Skills : Relationship Management, Requirements Gathering, Communication, Conflict Resolution, Microsoft Office 2010-2013, Microsoft Sharepoint 2010, CRM, JIRA, Salesforce, WebEx.

• Assists staff with technical support of desktop computer applications and related technology.
• Experience includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and equipment to ensure optimal workstation performance.
• Troubleshoots problem areas in person in a timely and accurate fashion, and provide end-user assistance as required.
• Configure, test, maintain, monitor and troubleshoot end user telecommunications hardware/software products.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, application servers and administrative systems.
• Ensures that the network infrastructure is up and running, apply operating system updates, patches, and configuration changes according to established protocol.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Desktop Support Analyst I Resume

Objective : 15 + years of experience with Microsoft Office Training, desktop deployments and configurations. BS degree in Cyber Security Desktop support which includes installation of software, configuration of computers, printer installs, VPN installations, adding computers to domain, computer deployment and inventory control. Utilization of cloud backups Teacher MOS designed for certification preparation and design of course curriculum Web Design using Dreamweaver, Swish and HTML.

Skills : Google Docs, Microsoft Office, Computer Hardware.

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Supported end-user that are new to SharePoint Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.

Desktop Support Analyst/Specialist Resume

Summary : Highly qualified Desktop Support Analyst with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : IT, Data Entry, Excel, Word, Powerpoint, Outlook, Networking, Hardware, Software, Troubleshooting.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Assist users to diagnose and solve data communication problems.
• Provide users with technical support for computer problems Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain the peripherals, such as printers, that are connected to the network.
• Refer major hardware or software problems or defective products to vendors or technicians for service Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
• Configure and test computer hardware, networking software and operating system software.
• Configure, monitor, and maintain email applications or virus protection software.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Lead Desktop Support Analyst Resume

Summary : Information Technology professional with over 14 years experience supporting, Computers, Laptops, Smart Phones, Tablet PCs, PDA's, Audio-Visual Equipment Technical skills include skilled in operating systems, troubleshooting for Microsoft Windows and Servers, desktop management, security, Active Directory Smart phone and Blackberry support. Soft skills include the ability to quickly become familiar with new products and technologies, an understanding of the user perspective, and communication on multiple levels of technical expertise as well as excellent customer skills.

Skills : Bilingual, Medical Terminology, Customer Service, Anatomy.

• Provided remote support to users for network and desktop hardware and software problems.
• Installation, test and support all in house software applications.Troubleshoot network security access issues, Active Directory login scripts, drive mappings and group memberships.
• Provided Help Desk service, Desktop support, and Network support to all users, including those at remote facilities as well as the mobile workforce.
• Provided in-depth hardware support and troubleshooting skills for personal computers, servers, printers, and mobile devices.
• Ran diagnostics to determine and replace failed memory, Ethernet adapters, system board, modems, processors, laptop display, etc.
• Act as business liaison assessing client training, software, hardware needs and actively perform contingency and technology planning.
• Primary contact and support for mobile devices for both Blackberries and Smart phones with a clientele of over 400 including Executives.

Desktop Support Analyst/Consultant Resume

Summary : Desktop Support Analyst is responsible for the day-to-day tasks associated with troubleshooting and resolving customer issues on desktop computers. The Desktop Support Analyst will also be responsible for assisting customers with setting up and configuring their systems.

Skills : Windows, Linux, Android, Customer Service, Phone support, Technical Support, Quest, Micros, Heat, Ios, Osx, Airwatch, Big hand, Cell phone repair, Tablets, Microsoft office, Outlook exchange, Citrix, Litigation support.

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Research technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.

Desktop Support Analyst/Technician Resume

Objective : Goal-oriented Desktop Support Analyst dedicated to high levels of customer satisfaction and meeting aggressive business goals. Quick learning and dedication with specialized knowledge in information technology and desktop support.

Skills : Bilingual Experience with Active Directory Experience with VPN remote Languages: Spanish / English Operating Systems: Windows Ancillary Microsoft Word, Excel, Access, and Power Point, Lync.

• Use computers for various applications, such as database management or word processing.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

Objective : Responsible for performing general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.

Skills : Hardware, Windows 7.

• Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
• Installs configures and troubleshoots desktop systems, workstations, servers, and networks.
• Maintains passwords, data integrity, and file system security for the desktop environment.
• Communicates highly technical information to both technical and non-technical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• participate in the development of information technology and infrastructure projects.
• conduct training programs designed to educate an organization's computer users about basic and specialized applications.

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