customer service associate summary for resume

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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20+ Examples: Customer Service Resume Summary Writing Guide

In this article, you will learn the writing guide on how to create a well-crafted customer service resume summary and get 20+ proven examples that you can refer to.

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A well-crafted summary or professional summary section is an essential component of an effective resume. When applying for customer service positions, it's important to make sure your resume summary can catch the employer's eye.

What is a customer service resume summary?

A customer service resume summary is a brief section at the top of your resume that highlights your most relevant skills, experiences, and qualifications for a customer service role. It serves as a concise introduction that captures the employer's attention and persuades them to read further.

Why summary is important?

The customer service resume summary is important for several reasons:

• It quickly communicates your value proposition: In just a few lines or sentences, you can showcase your core strengths, expertise, and what you can bring to the role, making it easier for the employer to quickly assess your fit.
• It highlights your relevant experience: The summary allows you to emphasize your most pertinent customer service experiences, such as handling customer inquiries, resolving complaints, or providing excellent service in a specific industry or setting.
• It demonstrates your customer service skills: You can mention key customer service skills like communication, problem-solving, active listening, and empathy, which are crucial in this field.
• It sets the tone for your resume: A well-crafted summary can create a positive first impression and set the stage for the rest of your resume, making it more compelling and engaging for the reader.
• It helps you stand out: In a competitive job market, a compelling summary can help your resume stand out from other applicants by showcasing your unique qualifications and experiences.

When writing your customer service resume summary, it's important to tailor it to the specific job you're applying for and to use relevant keywords that align with the job description. This will not only make your summary more impactful but also increase the chances of your resume being picked up by applicant tracking systems.

How to write a customer service resume summary?

So, if you are creating a customer service resume, how to create a well-crafted customer service resume summary? Here are some tips for you.

Highlight relevant experience

Start by mentioning the number of years you have worked in customer service roles. This immediately establishes your level of experience.

Example: "Customer service professional with 5+ years of experience in resolving customer inquiries and providing exceptional support."

Include key skills

List 2-3 of your most relevant customer service skills that match the job requirements.

Example: "Skilled in active listening, empathetic communication, and problem-solving to achieve high customer satisfaction."

Quantify your achievements

If possible, include numerical data or metrics that showcase your success in previous customer service roles.

Example: "Consistently achieved customer satisfaction ratings of 95% or higher through prompt response times and personalized service."

Mention industry knowledge

If you have experience in a particular industry, highlight it in your summary.

Example: "Knowledgeable in retail customer service procedures, with a deep understanding of product lines and sales strategies."

Showcase transferable skills

If you are changing careers, highlight transferable skills from your previous roles that are applicable to customer service.

Example: "Excellent communicator and negotiator with a proven ability to build rapport and resolve conflicts effectively."

Tailor to the customer service position

Customize your summary to match the specific requirements and keywords mentioned in the job description.

Example: "Energetic and resourceful customer support specialist versed in handling high-volume call queues and providing technical troubleshooting for SaaS products."

Remember, your customer service resume summary should be concise, usually 2-4 lines or a short paragraph, and should immediately capture the employer's attention by highlighting your most relevant qualifications for the role.

Generate customer service resume summary with TalenCat

TalenCat CV Maker  is an AI-powered resume editor that allows you to generate a professional summary when you are creating a customer service resume.

It provides a wide variety of built-in resume modules to maximize the customization of your resume, and in each module, you can use a generative AI function to generate the appropriate content from other info on your resume.

Like the picture above, to generate a professional customer service resume summary, you can just click the "AI Generator" button in the "Summary" section when you build your customer service resume using TalenCat CV Maker.

If you want to write an effective personal summary for your resume, TalenCat CV Maker is definitely the best option for you.

20 examples of customer service resume summary

Here are 20 examples of customer service resume summaries that highlight different skills and experiences, you can refer to these examples to create a new one.

• Dedicated customer service professional with 6+ years of experience in resolving inquiries, handling complaints, and ensuring high levels of customer satisfaction in retail environments.
• Personable and patient customer support specialist skilled in active listening, empathetic communication, and providing prompt resolutions to complex technical issues.
• Multilingual customer service representative (fluent in English, Spanish, and French) with a proven track record of delivering exceptional service and building lasting customer relationships.
• Enthusiastic and detail-oriented customer care associate with expertise in handling high-volume call queues, multitasking efficiently, and adhering to strict quality standards.
• Customer-centric professional with a deep understanding of hospitality industry best practices, dedicated to delivering memorable guest experiences and exceeding service expectations.
• Resourceful and adaptable customer service manager with over 8 years of experience in leading and motivating teams, implementing process improvements, and driving customer loyalty.
• Knowledgeable technical support specialist with expertise in troubleshooting hardware, software, and network issues, committed to providing clear and concise solutions.
• Empathetic and patient customer service representative adept at handling escalated complaints, de-escalating tense situations, and resolving conflicts to achieve customer satisfaction.
• Driven and results-oriented customer service associate with a proven ability to upsell and cross-sell products, consistently exceeding sales targets and revenue goals.
• Proactive and detail-oriented customer service representative with expertise in data entry, order processing, and maintaining accurate customer records.
• Compassionate and solutions-focused customer support professional skilled in navigating complex policies and procedures to find practical resolutions for customers.
• Bilingual (English/Mandarin) customer service agent with a deep understanding of cultural nuances and a talent for building rapport with diverse customer bases.
• Highly organized and efficient customer service coordinator skilled in managing schedules, coordinating resources, and ensuring seamless service delivery.
• Energetic and adaptable customer service representative with a talent for quickly learning new products, services, and processes to provide accurate information.
• Personable and empathetic customer care specialist with a proven ability to build trust, manage customer expectations, and deliver exceptional service experiences.
• Analytical and solutions-focused customer service professional adept at identifying root causes, implementing process improvements, and enhancing customer satisfaction.
• Persuasive and articulate customer service representative skilled in negotiation, conflict resolution, and maintaining composure in high-pressure situations.
• Knowledgeable and tech-savvy customer support associate with expertise in troubleshooting software applications, providing remote assistance, and training customers.
• Collaborative and team-oriented customer service manager with a track record of coaching and mentoring staff, promoting professional development, and fostering a positive team culture.
• Resourceful and adaptable customer service agent with experience in handling inbound and outbound calls, email inquiries, and live chat support across various channels.

In summary, crafting an effective customer service resume summary is crucial for making a strong first impression on potential employers. This brief section at the top of your resume allows you to quickly highlight your most relevant skills, experiences, and qualifications for customer service roles.

By following the tips and guidelines provided in this article, and referring to the 20+ proven examples, you can create a compelling summary that captures the employer's attention, demonstrates your value proposition, and increases your chances of securing an interview.

Remember to tailor your summary to the specific job you're applying for and to use relevant keywords that align with the job description. With a well-crafted customer service resume summary, you'll be one step closer to landing your dream customer service position.

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32 Customer Service Resume Examples for 2024

Customer Service

Best for candidates with 3+ years of experience

With your job experience and a stunning resume layout, recruiters will be ready to give your application the official stamp of approval.

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Customer Service Resume

• Customer Service Resumes by Experience
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• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 32 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Service Officer Resume

• Sprucing up your customer service officer resume with some numbers is a no-brainer! It’s like falling off a log; all you need to do is sprinkle in statements like “Capitalized on Salesforce CRM tools to track customer interactions and sales data, improving customer satisfaction scores to 4.4 out of 5.”

Medical Customer Service Resume

• Color enhancements look good on a medical customer service resume; they are like a visual shout-out to all the essential components like your header, the university you attended, and former places of work. A heads-up, though: stick with a consistent color palette—after all, you want it to scream professionalism, not an art project gone wild.

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

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• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Craft the Perfect customer service Resume with Our Expert Tips and 25 Ready-to-Use Templates.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Customer service resume sample, how to format a customer service resume, how to write your customer service resume experience, how do i write a customer service resume with no experience, how to list your hard and soft skills on your resume, how to list your certifications and education on your resume, how to write your customer service resume summary, additional sections for a customer service resume, in conclusion.

Crafting a customer service resume is like delivering excellent support—it requires precision, clear communication, and an understanding of what is a resume . Your resume serves as the first impression a potential employer has of you, making it crucial to convey your skills and experience effectively.

In an industry where 78% of customers abandon purchases due to poor service , knowing how to write a resume  that reflects your dedication to quality is essential. This guide will help you learn the best strategies for presenting your ability to resolve issues, stay composed under pressure, and create positive experiences—ensuring your application makes the impact you intend.

Key takeaways

• Use a reverse chronological format to highlight your most recent and relevant experience.
• Ensure ATS compatibility by matching resume language to the job description and maintaining a clear format.
• List work experience with job titles, locations, and dates, emphasizing customer service skills.
• Quantify achievements, like improved satisfaction ratings or reduced response times, to show impact.
• Include a skills section with both technical skills and soft skills essential for customer service.
• Detail education with relevant coursework and honors to demonstrate formal training in customer service.
• Craft a resume summary that underlines your customer service experience, skills, and achievements.

First things first. Let’s have a look at what a classically good resume looks like in regards to a customer service candidate.

Below is a great example of a resume written by a customer service applicant. Feel free to copy and adapt it to your needs.

Richard Blake

customer service Representative

[email protected] | LinkedIn Profile | Yakima, WA

Dedicated customer service Representative with over a year of experience in sales and customer service, specializing in providing solutions for critical electrical infrastructure and power systems. Strong communicator with a proven ability to manage orders, quotes, and resolve customer issues effectively. Seeking to leverage technical knowledge and customer service skills to enhance customer satisfaction and drive success in a team-oriented environment.

Ritz Company, Yakima, WA

June 2023 – Present

• Delivered exceptional customer care to both internal and external clients, consistently meeting service-level agreements.
• Managed regional customer support, including accurate order entry, quotes, and RMAs, ensuring timely and precise processing.
• Communicated with customers and representatives to provide updates on deliverables and resolve issues with minimal supervision.
• Collaborated with the team to track customer feedback and implement solutions to drive customer satisfaction.

Sales Associate

Johnson’s Retail, Yakima, WA

June 2022 – May 2023

• Provided excellent customer service, assisting customers with product selection and inquiries.
• Managed cash register operations, such as handling transactions and maintaining accurate records.
• Assisted in inventory management and restocking to ensure product availability and organization.

Associate of Business

Yakima Valley College, Yakima, WA

Graduated: May 2022

• Relevant courses:  Business Communication, customer service Management, Technical Writing, Principles of Marketing
• Honors:  Dean's List, Spring 2021
• Certifications
• Certified customer service Professional (CCSP)
• Customer service Manager Certification (CSMC)
• Customer Relationship Management (CRM) Systems
• Order Processing and Documentation
• Technical Product Knowledge Acquisition
• English (Fluent)
• Spanish (Conversational)

Having seen a proper resume, let’s get into the details of what goes into creating one yourself.

Think of your resume as the first impression you make on potential employers, much like a well-designed storefront invites customers in. Just as every detail in a store’s layout is carefully considered to enhance customer experience, understanding what makes a good resume  is crucial.

Your resume format  should be clear, organized, and tailored to impress recruiters, reflecting your professionalism and attention to detail. Here’s how to format a polished resume layout  for a customer service representative.

The most effective resume format  for a customer service role is the reverse chronological order . This format highlights your most recent and relevant experience first, showcasing your current skills and expertise, which is vital in a dynamic, customer-centric industry.

The order of the resume sections  should flow as follows (we’ll go over each of these in detail later):

• Resume summary
• Work experience
• Additional sections (e.g. languages, hobbies and interests, etc.)

This structure is favored by recruiters because it presents your qualifications in the most organized and appealing way.

Resume design tips

• Keep resume margins  between 0.5 to 1 inch to maintain a professional and readable layout.
• Use business colors on your resume , primarily black and white, with minimal accent colors for resume headings  to create a polished and clean appearance.
• Choose clean, professional fonts  like Arial, Lato, or Rubik, sized 10 to 12 points for readability.
• Consider a double-column resume layout  to clearly organize your customer service skills, technologies, and achievements.
• Aim for a one-page resume , though two pages are acceptable  if you have extensive experience directly relevant to customer service.

Resume header

• In your resume header , include your contact information , such as your city and state, but omit your full address , as it's less crucial for customer service roles, especially if remote.
• Provide a professional email address  and relevant links, such as your LinkedIn profile .
• Generally, avoid adding a photo  unless specifically requested or customary in your job market.
• Craft a clear resume headline  that summarizes your customer service expertise and emphasizes your adaptability and success in various service environments.

File format:

• Save your resume as a PDF  to maintain consistent formatting.
• Use “FirstName LastName CustomerService_Resume.pdf” as a naming convention  for clarity.

ATS (Applicant Tracking Systems)  often cause unnecessary concern. Despite common misconceptions , our tests revealed that elements like fonts, colors, columns, and resume length  generally don’t hinder parsing. Instead, prioritize aligning your resume’s language with the job description and paying attention to formatting details like dates and bullet points, as these can impact your application.

Remember, not all companies rely on ATS, so avoid overloading your resume with keywords—clarity and readability should remain your focus.

Unsure if your current resume meets ATS standards? Try Enhancv’s free ATS checker  to see how it measures up!

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

With your resume format set, the next step is to focus on your work experience, a crucial element in writing a standout resume  that focuses on your strengths in customer service.

Listing work experience  on a customer service resume is essential as it demonstrates your ability to handle real-world customer interactions, establishes your credibility, and highlights your capacity to resolve issues effectively. It shows potential employers your expertise in managing customer needs and your proficiency in working within a team-oriented environment.

How to write work experience entries

• Job title, company (optional, company description), location, and dates:  This information sets the context of your experience, providing a clear timeline and background.
• Concise bullet points :  Clearly describe your key responsibilities and achievements in each role, focusing on your ability to assist customers, manage inquiries, and resolve complaints.
• Relevant skills and tools:  Mention specific customer service software, CRM systems, and methodologies you’ve used, such as Zendesk, Salesforce, or problem-solving techniques.
• Impact underlined:  Quantify your results when possible, such as the number of customer issues resolved, customer satisfaction ratings improved, or efficiency enhancements you implemented.
• Action verbs and strong adjectives : Use powerful action verbs  and descriptive resume adjectives  to convey your contributions and emphasize your proactive approach.

Customizing your resume  is essential because it makes your skills and experiences more relevant to the job, proving that you’re a strong match for the position. It also meets the employer's expectations by showcasing your awareness of the role and the company’s challenges—especially vital in customer service, where knowing client needs and giving effective solutions is crucial.

How to tailor your work experience effectively

• Carefully read the job posting:  Identify the specific skills and qualifications required, and incorporate these keywords and phrases  into your work experience descriptions.
• Illustrate relevant experience:  Focus on aspects of your past roles that closely align with the new position’s requirements, such as customer engagement, conflict resolution, or teamwork.
• Highlight relevant roles:  If you’ve held a variety of positions, prioritize those that align most closely with the job you’re applying for, displaying the responsibilities that demonstrate your suitability for the role. This may involve placing greater emphasis on certain aspects of your past positions.

Let’s have a look at an actual job ad for a Customer Sales Representative and use it as the basis for tailoring your resume sections .

Customer service Representative

As a customer service Representative in Sales and customer service, you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a customer service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities including accurate entry of orders, quotes, and RMA's, and creation and maintenance of special specifications.
• Communicating to customers and reps on deliverables and resolving additional customer service issues with some work direction from supervisor and peers.
• Completing and passing required customer service certifications.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems .
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you have:

• A minimum of one year of customer service experience.
• An Associate's degree or related business experience.
• Strong computer skills.
• The ability to learn concepts and technical details of products.
• Strong writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.

Below is a tailored work history section. The highlighted texts in the job ad have been targeted in the entries.

• • Provided exceptional customer support, enhancing customer satisfaction ratings by 15% through effective communication and problem resolution.
• • Managed regional order entries, quotes, and RMAs, reducing processing errors by 20% using Salesforce and Zendesk CRM systems.
• • Resolved customer issues promptly, improving average response times by 30% and contributing to higher service standards.
• • Assisted in tracking and analyzing customer feedback, driving a 10% increase in repeat business and loyalty.
• • Delivered high-quality customer service, achieving a 90% satisfaction score by accurately addressing customer inquiries and concerns.
• • Processed orders and returns with precision, reducing order cycle times by 15% and minimizing errors.
• • Utilized problem-solving skills and CRM software to handle standard and complex customer service issues, achieving a 25% improvement in first-contact resolution rates.
• • Collaborated with team members to streamline customer feedback processes, resulting in a 20% enhancement in service efficiency.

Targeting explanation :

• Highlighted customer service and support skills, directly aligning with the job's requirement for world-class customer care.
• Emphasized experience with CRM systems like Salesforce and Zendesk, matching the job's need for handling orders, quotes, and RMAs.
• Demonstrated quantifiable achievements in improving customer satisfaction and operational efficiency, aligning with the job's focus on enhancing customer satisfaction and service quality.

Now that you’ve seen the best way to customize your customer service experience, let’s explore the element of quantifying your achievements.

How to quantify your experience on a resume

Including numbers and results  on a customer service resume is crucial because they clearly show the impact of your work, such as improving customer satisfaction or reducing response times. To quantify these effectively, use specific metrics like the percentage increase in customer satisfaction, the number of customer issues resolved, or the reduction in average call handling time. To better help you, here are some examples of using metrics in the context of customer service:

• Quantify the percentage increase in customer satisfaction scores  after implementing the feedback you provided.
• Specify the average response time reduction in handling customer inquiries  after you optimized a specific process.
• Detail the number of customer issues resolved per day or week  and the impact this had on customer retention.
• Indicate the percentage of calls or emails successfully converted into repeat customers  through your service efforts.
• Mention the percentage improvement in first-contact resolution rates  after you developed or refined customer service strategies.

Now with that understood, let’s go through what you can do to create a successful resume even if you lack professional experience.

If you're applying for an entry-level  customer service job, don't be discouraged—many people start their careers in customer service, and you can still secure a position even without prior experience. Crafting a successful resume without work experience  is achievable by emphasizing other parts of your application to prove your potential and skills.

Here is a list of things you can do:

Use a functional resume format :   Focus on skills rather than work history to highlight your abilities in customer service-related tasks.

Consider a hybrid resume format : Combine elements of functional and chronological resumes to balance skills and limited work experience. It’s also a great format if you’re transitioning fields.

• Display transferable skills : Skills gained from other experiences, such as communication, problem-solving, empathy, and teamwork, are crucial for customer service.
• Show relevant coursework or certifications : List any courses or certifications, such as LinkedIn Learning customer service courses, that demonstrate your knowledge and commitment to the field.
• Add a volunteer or internship experience section : This means any unpaid work or internships where you developed customer service skills, detailing specific tasks and accomplishments.
• Incorporate an achievements or awards section : Mention any academic achievements, awards, or recognition that underlines qualities valuable in customer service, like leadership or excellence in communication.
• Leverage personal projects : Describe any personal projects  or initiatives where you showed customer service skills, such as managing a community event or volunteering for a local organization.
• Add a cover letter : Accompany your resume with a cover letter  that explains your passion for customer service and how your background makes you a strong candidate despite lacking formal experience.

Include a strong objective statement

Start with a concise resume objective statement  that reflects your enthusiasm for customer service and outlines your key strengths and attributes relevant to the role.

• Shine a light on relevant skills and qualities : Focus on key customer service skills such as communication, problem-solving, and empathy, and mention how you plan to use these abilities to contribute to the company’s success.
• Tailor the objective to the specific job : Customize your statement to reflect the company's values and the role's requirements, demonstrating that you understand their needs and are committed to delivering exceptional customer service.

Below is an ideal example of such a statement.

With your work experience outlined, it’s time to examine how to properly illustrate your hard and soft skills on your next resume.

Providing a skills section  on your customer service resume quickly displays your core competencies , allowing employers to easily evaluate how well you match the role. This section ensures that your customer service skills, both technical and interpersonal, are prominently featured.

Let’s take a look at the two types separately.

Hard skills

Hard skills on your resume  demonstrate your technical abilities in customer service. List these in a Skills or  Technical Skills  s ection , aligning them with the job description to ensure they’re relevant and easily noticed by hiring managers and applicant tracking systems.

Here’s a comprehensive list of the most sought-after hard skills for customer service professionals.

Best hard skills for your customer service resume

• CRM software (e.g., Salesforce)
• Microsoft Dynamics 365
• HubSpot Service Hub
• RingCentral
• VoIP systems
• Genesys Cloud
• JIRA Service Desk
• Chatbots/AI
• Google Workspace
• Microsoft Office Suite

Soft skills

These are crucial for customer service roles as they showcase your ability to interact effectively with customers. Soft skills  should be woven throughout your resume—in the summary, objective, work experience, and education sections—to highlight how you’ve applied them in real situations, rather than listing them separately.

Here are the essential people skills to feature in your next customer service application.

Best soft skills for your customer service resume

• Active listening
• Communication
• Problem-solving
• Adaptability
• Conflict resolution
• Time management
• Attention to detail
• Multitasking
• Team collaboration
• Critical thinking
• Emotional intelligence
• Decision-making
• Cultural awareness
• Negotiation skills

The next step is to showcase your educational background to further demonstrate your qualifications and knowledge.

Detailing your education on your resume , along with any relevant certifications, reinforces your qualifications and expertise as a customer service professional. This enhances your credibility and shows your dedication to ongoing professional growth.

Education section

Elements of an education entry:

• Specify your major and minor  to show formal training in skills relating to customer service.
• List the name of where you studied . This adds credibility to your resume and can help establish connections if the employer has ties to the institution.
• Include the year you completed your studies  to provide a clear timeline of your educational background. Consider adding the month if you’re a recent graduate.
• Mention relevant coursework  that directly aligns with customer service, like conflict resolution, psychology, or communications, to highlight specific skills that apply to the role.
• Detail any academic honors , such as Dean’s List  or Cum Laude —this will illustrate your diligence, commitment, and excellence in your studies.
• Display any customer service certifications or additional training programs , to emphasize your expertise and dedication to the field.
• Provide your GPA  if it’s above 3.5.

Next, let’s look at an example of a candidate successfully listing their associate’s degree  on an education entry. They’ve specifically tailored to the customer service job shown earlier.

• • Relevant coursework: Business Communication, Conflict Resolution, Customer Relationship Management, and Intro to Business Analytics
• • Honors: Dean’s List (2022, 2023)
• • Certifications: Completed Customer Service Fundamentals Certification and CRM Software Training

This entry effectively targets the job ad by emphasizing relevant coursework such as Business Communication and Customer Relationship Management, directly aligning with the skills needed for a customer service Representative. It also brings attention to certifications and honors, showcasing the candidate's commitment to professional development and excellence in customer service.

Certification section

Sometimes, it's better to list certifications on your resume  in a separate section to ensure they stand out and highlight your commitment to professional development (especially if you have several to display).

Elements of a certification entry:

• Certification name
• Issuing organization
• Date of completion or expiration (if applicable)
• Brief description of skills or knowledge gained (optional)

Here are the most popular certificate programs now available.

Best certifications for your customer service resume

• Certified Call Center Manager (CCCM)
• Customer Experience Management Certification (CEMC)
• Certified Contact Center Supervisor (CCCS)

With your education section complete, focus next on creating a strong resume summary that captures your essential skills and customer service expertise.

The resume summary  is a critical component of a customer service resume, serving as a concise introduction that highlights your key skills, relevant experience, and significant achievements in customer care. It’s designed to capture the attention of hiring managers by quickly showcasing the most impactful aspects of your background and demonstrating your suitability for the role.

Elements to include:

• Mention how many years you’ve worked in customer service to establish your experience and reliability.
• Underline essential skills relevant to customer service, such as communication, problem-solving, and familiarity with CRM systems.
• Quantify your achievements when possible, like improving customer satisfaction ratings or reducing response times, to provide concrete evidence of your impact.
• Briefly touch on your approach to customer service, such as a commitment to empathy and proactive problem-solving, to give a sense of your style and dedication.
• Tailor your summary to reflect the language and specific needs of the job posting, emphasizing how your background aligns with the company’s customer service goals.
• Avoid using the personal pronoun "I"  to maintain a professional tone.

By crafting a focused and engaging resume summary, you position yourself as a unique candidate from the very beginning.

This summary is effective because it displays relevant experience and skills that directly align with the job requirements, involving a specific metric (95% customer satisfaction rating) to demonstrate proven success. It also underlines key attributes like problem-solving, communication skills, and familiarity with industry-specific procedures.

Let’s move on and consider some additional sections to further support your qualifications and make your application shine.

Optional sections on a customer service resume can provide a more comprehensive view of your qualifications and help differentiate you from other candidates by illustrating unique skills, achievements, and experiences.

• Volunteer experience : Showcase volunteer roles that require customer service skills to show your dedication to helping others and your ability to engage with diverse groups.
• Awards and honors : List any awards or recognition you've received for outstanding customer service or related achievements to prove your excellence in the field.
• Languages skills : Mention any languages you speak fluently to highlight your ability to communicate with a broader range of customers.
• Professional affiliations : Include memberships in customer service or industry-related organizations to describe your engagement with the field and commitment to staying informed about industry trends.
• Hobbies and interests : Add hobbies and interests that demonstrate interpersonal skills or empathy to show your ability to connect with others and enhance your customer service capabilities.

Customer service is not about doing what is required, it’s about doing what is right.

Bob Farrell, American entrepreneur and motivational speaker

By carefully structuring your resume and emphasizing relevant skills, experience, and achievements, you can effectively shine a light on your suitability for a customer service role. Remember to tailor each section to the job description to maximize your chances of getting noticed by potential employers.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, a guide to types of resumes: best formats, tips & examples, everything about reference letters – writing or requesting, typo on your resume here's what to do., what is the purpose of a cover letter in an application, what game of thrones needs: an hr department, should you use "dear sir or madam" on your cover letter.

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3 Examples: How to Write a Customer Service Resume Summary

By Status.net Editorial Team on November 15, 2023 — 7 minutes to read

A customer service resume summary is a brief overview of your skills, experience, and strengths in the field. This section helps potential employers quickly grasp your abilities and determine if you’re a good fit for their organization.

Key Components of a Great Customer Service Resume Summary

Start with your title.

Choose a title that accurately represents your professional background in customer service. Some common titles include Customer Service Representative, Call Center Agent, or Front Desk Associate. Your title sets the tone for the rest of your summary, so be concise and clear.

Mention Your Experience

In your first sentence, talk about how many years you have been in the field and the types of industries or companies you have worked for. This will help establish your credibility and show prospective employers that you have experience in their specific industry.

For example, “With over 5 years of customer service experience in the retail and hospitality industries…”

Assert Your Skills

Highlight the most relevant skills for the customer service job you’re pursuing. Focus on a few key hard and soft skills, such as communication, problem-solving, and detail-oriented. Make sure to use specific examples or scenarios where you have demonstrated these skills.

For example, you could write, “Possess strong communication skills, proven through resolving customer complaints and helping callers find the right products and services.”

State Your Achievements

Finally, share some notable accomplishments from your customer service career. Use quantifiable data when possible to show the impact you have made in your previous roles. This could involve mentioning how you improved customer satisfaction ratings or handled a high volume of customer inquiries daily.

For example, “Increased client satisfaction by 20% in a previous call center position and consistently met performance metrics for handling 80+ calls per day.”

How to Write a Customer Service Resume Summary

To create an effective summary, follow these tips:

• First, highlight your most relevant skills and experiences. Keep your focus on customer service-related positions and tasks. You can mention soft skills such as active listening, empathetic problem solving, and clear communication alongside technical skills such as proficiency in customer relationship management software or specific company tools. For example: “ Seasoned customer service professional with 5 years of experience working in fast-paced call centers. Expertise in resolving complex customer issues, utilizing CRM software, and maintaining high customer satisfaction ratings.”
• Next, emphasize your accomplishments and any quantifiable results from your previous roles. Including concrete numbers, percentages, or any measurable improvement gives a clearer picture of your past success and hint at your potential. For example: “Reduced average call handle time by 20% and consistently achieved a 95% satisfaction rating in a high-volume customer support center.”
• Don’t forget to tailor your summary to the specific job you’re applying for. Carefully read the job description and identify the most important requirements. Adapt your resume summary to showcase how your skills and experiences align with these key points. For example, if a job posting mentions the need for strong teamwork skills, you might add: “ Collaborative customer service expert with a talent for building relationships and fostering teamwork.”

Practical Examples of a Customer Service Resume Summary

When crafting a solid resume summary, focus on your achievements and skills that make you the perfect fit for a customer service role:

Friendly and empathetic customer service professional with 5 years of experience in high-volume retail settings. Proven track record in resolving customer complaints and increasing customer satisfaction rates by 20%. Strong multitasking and problem-solving skills, able to maintain a positive attitude under pressure.

Highly organized customer service specialist with a background in administrative support and 3 years of experience in a fast-paced call center. Proficient in CRM software, data entry, and providing timely responses to customer inquiries. Consistently recognized for excellent phone etiquette and dedication to customer satisfaction.

Energetic customer service representative with extensive experience in hospitality and tourism industries. Known for exceptional communication skills, handling difficult situations calmly, and swiftly resolving issues to enhance the guest experience. Bilingual in English and Spanish, effectively bridging the language gap for international customers.

Carefully tailor your customer service resume summary to the job description and highlight your most relevant qualifications. Using strong action words like “managed,” “assisted,” “coordinated,” or “improved” can give your resume an extra boost.

To make your resume stand out even more, consider adding a few numbers to showcase your achievements. For example, mention how you increased customer satisfaction ratings, reduced wait times, or helped the company generate more revenue.

Adjust your resume summary as needed when applying to different positions or industries, emphasizing the skills and achievements that best match the role you’re seeking. The more specific and tailored your resume summary is, the better your chances of catching the eye of a hiring manager.

Template for a Customer Service Resume Summary

1. Start with an adjective that describes you. Use a positive and descriptive term, such as “friendly” or “efficient.”

2. Mention your years of experience in customer service. If you have a substantial work history, specify the number of years. For example, “5 years of experience.”

3. Highlight your expertise or specialization. If you have an area of expertise within customer service, be sure to include it. For instance, “specializing in technical support” or “expert in retail customer care.”

4. Showcase relevant accomplishments or skills. Pick one or two notable achievements from your career that demonstrate your ability to excel in customer service. For instance, “resolved 95% of customer concerns within 24 hours.”

5. End with a targeted goal. Clearly state what you aim to achieve in your next role. For example, “seeking to provide exceptional support and grow with a fast-paced company.”

Putting it all together, your customer service resume summary might look something like this:

Friendly customer service professional with 5 years of experience specializing in technical support. Resolved 95% of customer concerns within 24 hours. Seeking to provide exceptional support and grow with a fast-paced company.

Now, it’s time to customize the template for your situation. Be true to your strengths and accomplishments, and tweak it to meet the specific requirements of the job you’re applying for. A well-written, tailored resume summary can be a powerful tool in landing that perfect customer service position!

Tips for Writing a High-Impact Summary

Use powerful words.

Choose strong action verbs to demonstrate your customer service skills. Instead of saying “worked with customers,” use “assisted,” “helped,” or “collaborated.” To show problem-solving abilities, use words like “resolved” or “troubleshooted.” This choice of words will create an impressive summary that grabs the reader’s attention.

Keep It Concise

Your summary should be brief and to the point. Aim for 3-4 lines that quickly highlight your most relevant skills and experiences. Avoid lengthy explanations, and instead focus on showcasing key customer service skills, such as communication, problem-solving, empathy, and multitasking.

Tailor It to the Job Description

Customize your resume summary by incorporating keywords and phrases from the job posting. Align your qualifications with the specific role you’re applying for to show that you are the perfect fit. For example, if the job description emphasizes the need for a friendly and patient demeanor, use those exact words in your resume summary. This will make your resume stand out to hiring managers and show that you understand the unique requirements of the position.

Frequently Asked Questions

What are the key elements to include in a customer service resume summary.

When writing a customer service resume summary, focus on showcasing your skills, experience, and achievements. Key elements to include are your experience in customer support, communication skills, problem-solving abilities, and knowledge of customer service tools and technologies. You should also mention any quantifiable results, such as improved customer satisfaction ratings or reduced response times.

Can you provide some examples of effective customer service resume headlines?

• “Experienced customer service professional with a track record of achieving customer satisfaction.”
• “Customer service expert with exceptional communication skills and proven success in resolving conflicts.”
• “Dedicated customer support specialist with extensive knowledge of CRM systems and call center environments.”
• “Result-driven customer service representative with a passion for creating memorable customer experiences.”

How do you showcase customer service skills without experience on a resume?

You can highlight your customer service skills without experience by focusing on transferable skills from your past jobs or volunteer work. Mention skills like active listening, empathy, and adaptability, which are essential in customer service roles. Don’t forget to include any relevant coursework, certifications, or training programs you’ve completed. Related: How to Write a Career Change Cover Letter [Examples]

What are some alternative phrases for describing customer service in a resume?

• “Client relations”
• “Customer support”
• “Customer experience”
• “Customer success”
• “Client satisfaction”

What makes for a well-written customer service resume description?

A well-written customer service resume description should clearly highlight your skills, experience, and achievements as they relate to the job you’re applying for. Make sure to use strong action verbs, such as “managed,” “improved,” or “resolved,” to show your impact. Quantify your accomplishments where possible by including numerical data, percentages, or other specific indicators of your success.

• 30 Examples of Customer Service Resume Objective
• 40 Customer Service Self Evaluation Examples
• 15 Examples: How to Deliver Excellent Customer Service
• Customer Service Skills: 25 Performance Review Phrases Examples
• 2 Examples of Customer Service Representative Cover Letters
• 20 Examples: How to Write Resume Job Descriptions

10 Customer Service Representative Resume Examples and Templates for 2024

Customer Service Representative Resume Templates and Examples (Download in App)

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• Entry-Level
• Senior-Level

Most Popular Customer Service Representative Resumes

• Call Center Customer Service Rep
• Bank Customer Service Rep
• Bilingual Customer Service Rep
• Claims Customer Service Rep

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A customer service representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call center operations
• Communication and client relations
• Customer service
• De-escalation and conflict resolution

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20 to 40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A customer service representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – present

• Manage and resolve over 50 escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries weekly while meeting all performance milestones for speed and accuracy
• Achieved a 92% to 95% customer satisfaction rating month over month
• Client relations
• Communication

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A senior customer service professional with over 10 years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91% to 98%
• Serve as the escalation point for five to 10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of over 400 representatives
• Trained over 15 call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer success
• Process improvement
• Team leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn Miami, FL 12345

Customer service team lead with consistent success managing teams, handling escalated customer complaints, and developing staff training programs.

Customer Service Team Lead, Amazon, Miami, FL | January 2020 to present

• Manage and motivate 15 representatives to consistently meet goals and deliver high-quality service
• Created a new hire training program that expedited onboarding by 20% and increased first-call resolution rates
• Analyzed call data to pinpoint trends and improvement areas, increasing overall customer satisfaction by 15%

Senior Customer Service Representative, Walmart, Bentonville, AR | June 2018 to December 2019

• Quickly handled and resolved customer complaints, maintaining a 94% satisfaction rate
• Mentored and guided junior representatives on company policies and customer service techniques
• Co-developed a new reporting system that made call data analysis more efficient and accurate

Bachelor of Business Administration, University of Phoenix, Phoenix, AZ

Associate of Applied Science in Business Management, Houston Community College, Houston, TX

Professional Development

Certified Customer Service Professional (CCSP), International Customer Service Association (ICSA)

Certified Call Center Manager (CCCM), Management and Strategy Institute (MSI)

Certified Customer Experience Professional (CCXP), Customer Experience Professionals Association (CXPA)

Tip: Always check that your resume has strong verbs. In this example, see how Raymond starts his bullet points with “Created,” “Quickly handled,” and other verb phrases that help show him as someone actively engaged.

Amar Singh (123) 456-7890 [email protected] LinkedIn New York, NY 12345

Bank customer service representative with a strong background in finance and accounting. Skilled at solving complex service issues, training junior representatives, and developing service policies, resulting in key gains in customer satisfaction and team performance.

• Conflict resolution
• Regulatory compliance
• Risk management
• Transaction processing

Senior Customer Service Representative, Deloitte, New York, NY | June 2017 to present

• Charged with addressing and resolving complex customer service issues
• Train and mentor a team of 10 junior representatives

Highlights:

• Motivated team to raise efficiency by 30%
• Drove a 20% reduction in escalated customer complaints
• Co-developed new service policies that increased customer satisfaction by 15%

Customer Service Representative, PricewaterhouseCoopers (PwC), Berkeley, CA | June 2016 to May 2017

• Provided excellent service to bank clients, increasing customer satisfaction by 20% and retention by 10%
• Applied broad knowledge of bank products and services, growing cross-sales by 25%

Bachelor of Commerce in Banking and Insurance, University of Texas, Austin, TX

Bachelor of Science in Finance, University of California, Berkeley, CA

Certified Bank Customer Service Representative (CBCSR), American Bankers Association (ABA)

Certified Financial Services Auditor (CFSA), The Institute of Internal Auditors (IIA)

Tip: When possible, enhance your job descriptions with relevant performance data. In this resume example, see how Amar’s steady use of percentages makes a more distinctive and eye-catching experience section.

Sarah Johnson (123) 456-7890 [email protected] LinkedIn Philadelphia, PA 12345

Customer service representative with a strong retail background. Demonstrated success in providing customer support, translating and interpreting information, and demonstrating cultural sensitivity in all interactions. Certified Customer Service Professional (CCSP) with a record of resolving customer complaints, improving shopping experiences, and increasing sales. Bilingual: Fluent in English and Spanish.

Customer Service Representative, LMN Incorporated, Philadelphia, PA | June 2018 to present

• Provide high-quality support in English and Spanish to a diverse customer base, resolving issues and answering inquiries about products and services
• Translate and interpret information between English and Spanish, facilitating staff members’ communication with customers
• Maintain cultural sensitivity in all interactions, adjusting communication style to respect different social norms and customs

Retail Associate, The Home Depot, Austin, TX | January 2018 to May 2018

• Assisted customers in both English and Spanish, improving the shopping experience for a diverse customer base
• Quickly resolved customer complaints, decreasing escalated service cases by 20%
• Explained product features and benefits, helping grow department sales by 15%

Bachelor of Arts in International Business, University of California, Los Angeles, CA

Associate of Arts in Spanish, Miami Dade College, Miami, FL

Certified in Production and Inventory Management (CPIM), Association for Supply Chain Management (ASCM)

Certified Professional in Supply Management (CPSM), Institute for Supply Management (ISM)

Fluency in Spanish

Tip: Use the profile summary to position yourself for your desired career move. In this resume example, Sarah wants to work in retail again. See how she signals this in her profile by citing her retail background, which can give her an edge over candidates with no retail experience.

Selena Ramirez (123) 456-7890 [email protected] LinkedIn San Diego, CA 12345

Dedicated customer service representative with a strong background in insurance claims processing. Recognized for managing high-volume insurance claims, improving efficiency, and reducing litigation costs.

• Claims processing software
• Data entry and management
• Reporting and documentation
• Settlement negotiations
• Team collaboration

Claims Specialist, The Home Depot, San Diego, CA | January 2018 to present

• Manage a caseload of around 100 insurance claims per month
• Liaise with insurance adjusters and claimants to negotiate settlements
• Maintained a 95% resolution rate
• Established a new claims tracking system that raised efficiency by 30%
• Decreased litigation costs by 20%

Customer Service Representative, Amazon, Seattle, WA | June 2015 to December 2017

• Handled around 60 customer inquiries and complaints per day
• Provided detailed product information and order status updates
• Maintained a customer satisfaction rate of 98%
• Co-developed a new customer feedback system that improved customer satisfaction scores by 15%
• Won “Employee of the Month” award three times for high dedication and service quality

Bachelor of Insurance and Risk Management, Indiana State University, Terre Haute, IN

Bachelor of Business Administration, University of California, Berkeley, CA

Certified Insurance Service Representative (CISR), The National Alliance for Insurance Education & Research

Associate in Claims (AIC), The Institutes

Certified Professional in Insurance (CPI), Professional Insurance Agents Association

Tip: When writing bullet points on any past job, think about what you created or improved for your team. In this resume sample, notice how much more impressive Selena’s first job description is with details on the tracking system she introduced.

To craft an impactful resume for customer service representative positions, highlight the strongest accomplishments of your professional career. Hiring managers value candidates who can communicate effectively with a range of people. It’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will differentiate you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A customer service representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Did you make a process more efficient or help improve the performance of your team members through training? These details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Professional experience, example 2 - entry-level, 3. include customer service representative-related education and certifications.

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• Temple University, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

When selecting a resume template, prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

What are common action verbs for customer service representative resumes? -

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. We’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next 10 years. Automation technology plays a significant role in the expected change. More companies are allowing customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

Carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach emphasizes skill sets without providing context or specific accomplishments for the hiring manager.

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. Read our customer service and call center representative cover letter guides for more insights.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Top 10 Customer Service Representative Resume Summary Examples

In today’s competitive job market, a standout resume is essential for anyone looking to secure a position as a Customer Service Representative.

Your resume is often the first impression you make on potential employers, and it needs to convey not only your skills and experience but also your potential to contribute to the success of their team.

A compelling resume increases your chances of getting noticed among a sea of applicants and helps you to make the shortlist for interviews. It showcases your unique strengths, demonstrates your professionalism, and highlights your ability to handle customer inquiries effectively.

This page is designed to help you create a compelling resume summary that highlights your unique qualifications and sets you apart from other candidates.

Whether you are an experienced professional or just starting your career, our tips and examples will provide you with valuable insights to craft a powerful resume summary.

Experienced CSR Resume Summary Examples

Entry level csr no experience resume summary examples, how to write a great summary for a customer service representative resume.

When writing a summary for a Customer Service Representative resume, it is important to highlight your relevant experience, skills, and accomplishments. Here are 6 steps to follow:

1. Start with a strong opening

Begin your summary with a concise and attention-grabbing statement that briefly describes your experience and customer service capabilities. This should pique the reader’s interest and make them want to continue reading.

2. Highlight your years of experience

Mention the number of years of experience you have in customer service. This helps establish your credibility and shows that you have a solid understanding of the industry.

3. Emphasize key skills

Identify the key skills that are essential for a Customer Service Representative role. This may include excellent communication, problem-solving, empathy, and the ability to handle difficult situations. Demonstrate how you have successfully applied these skills in your previous roles.

4. Showcase your achievements

Highlight any achievements or accomplishments that demonstrate your ability to exceed customer expectations or improve customer satisfaction. This could include achieving high customer satisfaction ratings, resolving complex issues, or implementing innovative solutions.

5. Personalize your summary

Tailor your summary to the specific job you are applying for. Research the company and the job requirements to identify what qualities they are looking for in a candidate. Incorporate these qualities into your summary to show that you are a good fit for the role.

6. Keep it concise

Remember to keep your summary concise and focused. Aim for 3-4 sentences that capture your key qualifications and make a strong impression.

What should I include in my resume summary for a Customer Service Representative position?

• Highlight your years of experience, key skills such as communication and problem-solving, and any notable achievements in customer service.

How long should my resume summary be?

• Keep it concise, ideally between 3-4 sentences that effectively capture your qualifications and strengths.

Should I tailor my resume summary for each job application?

• Yes, personalize your summary based on the job description. Tailor it to the company’s needs. Show that you are a good fit for the specific role.

What are some key skills to mention in my summary?

• Important skills include excellent communication, empathy, the ability to handle difficult situations, and problem-solving abilities.

Can I mention achievements in my resume summary?

• Absolutely, highlight any achievements that demonstrate your ability to exceed customer expectations. These can include high satisfaction ratings or successfully resolving complex issues.
• Top 10 Customer Service Resume Summary Examples
• Top 23 Customer Service Representative Resume Objective Examples
• Customer Service Supervisor Resume Summary Examples
• Healthcare Customer Service Representative Resume Sample

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• Customer Service Associate Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Associate Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process customer orders and returns
• Provide product recommendations and information to customers
• Maintain accurate customer records and order information
• Collaborate with other departments to ensure customer satisfaction
• Assist with training new customer service associates
• Monitor customer feedback and identify areas for improvement
• Participate in team meetings and contribute to departmental goals
• Stay up-to-date on product knowledge and industry trends.

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Customer Service Associate Resume Example:

• Facilitated the successful resolution of 44 customer disputes and billing issues with a 95% satisfaction rate.
• Collaborated with managers of other departments to quickly resolve customer inquiries, resulting in a 10% decrease in customer service tickets per week.
• Developed reporting systems and customer service tracking tools, which aided in identifying customer dissatisfaction trends and enabled the development of strategies to address them.
• Achieved a 5% increase in customer lifetime value by means of personalizing customers experiences and improving loyalty
• Implemented initiatives to enhance customer retention rate and reduce churn rate by 15%
• Successfully managed and fulfilled 811 customer orders across multiple channels and resolved any related issues to maximize customer satisfaction
• Improved customer service processes with organized feedback system, resulting in a 66% improvement in customer care operations
• Spearheaded initiatives to respond to customer inquiries within 24 hours and delivered efficient customer service experiences
• Streamlined customer service workflow and policies which positively impacted customer satisfaction by 4%
• Customer service experience
• Conflict resolution
• Communication and interpersonal skills
• Problem solving and troubleshooting
• Analytical and data-driven approach
• Empathy and understanding
• Team collaboration
• Cross-functional leadership
• Process and policy optimization
• Adaptability and learning
• Quality assurance
• Customer Relationship Management (CRM)
• Knowledge of customer service standards and regulations
• Multi-channel customer service
• Communication

Top Skills & Keywords for Customer Service Associate Resumes:

Hard skills.

• Customer Relationship Management (CRM) Software
• Conflict Resolution
• Active Listening
• Multitasking
• Time Management
• Written and Verbal Communication
• Sales Techniques
• Product Knowledge
• Complaint Handling
• Data Entry and Management
• Technical Troubleshooting
• Order Processing and Fulfillment

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer Service Orientation
• Attention to Detail and Accuracy
• Multitasking and Efficiency
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration

Resume Action Verbs for Customer Service Associates:

• Communicated
• Collaborated
• Prioritized
• Investigated
• Followed up
• Facilitated
• Coordinated

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Resume FAQs for Customer Service Associates:

How long should i make my customer service associate resume, what is the best way to format a customer service associate resume, which keywords are important to highlight in a customer service associate resume, how should i write my resume if i have no experience as a customer service associate, compare your customer service associate resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Associate job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Customer Service Associates:

Customer service specialist, customer success associate, customer service coordinator, customer service representative, customer support specialist, entry level customer service, customer service manager, call center.

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Customer Service Associate Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Provides information regarding Magellan?s in-network and out-of-network reimbursement rates and states multiple networks to providers
• Refers callers requesting provider information to Provider Services regarding Magellan?s professional provider selection criteria and application process
• Works on process improvement and other projects under the supervision of the Customer Service Lead/Supervisor/Manager
• Education Assistance, Adoption Assistance, and Commuter Assistance
• Receive and review individual performance metric reports and action plan with manager to understand individual performance
• Performs filing, daily paperwork, processes bids,makes claims for damaged freight, resolves order,processes returns, issues credits owed
• Contribute to work systems improvement of the department by identifying barriers and providing input to solutions
• You will create rapport with our clients ensuring we deliver on our vision of becoming the world’s best interior design firm
• Process customer transactions and provide delivery status
• Service Standards: Exceed Expectations, Deliver Value and Develop relationships
• Perform other job-related duties as assigned
• Perform other duties as assigned
• Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
• Driving Sales:Educate, inform and share knowledge with customers and other associates
• Provide a high level of responsiveness when working with account officers regarding a customer relationship
• Provide advanced search assistance to our Private Markets and WSJ Pro customers
• Provide guidance to global team members that assist with first level Private Markets and WSJ Pro support
• Flexibility and willingness to work any schedule
• Assist in the training of new operations staff
• Assist with scheduling shifts
• Work with Sales in identifying opportunities within accounts
• Highly productive with a strong attention to detail, excellent time management, planning and organisational skills
• Excellent planning and organisational skills, strong attention to detail and the ability to approach each investigation using own judgement
• +Computer proficiency and keyboarding skills. Ability to type quickly and accurately
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• +Excellent problem solving skills and ability to think quickly and logically
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its’ customers
• +Knowledge of basic accounting skills to perform basic mathematical calculations
• You learn quickly, have the ability to multi-task, and are adaptable to change
• Capability to learn process quickly and good multi tasking skills
• Ability to think like the financial professional and customer, with a passion to deliver top quality service

15 Customer Service Associate resume templates

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• Provide telephone support to Field and Corporate employees on forms processing and subject area questions to first call resolution
• Support and educate internal business partners with GapWeb navigation questions regarding Employee Discount, Manager Self Service, Timesheets and the Benefits portal
• Maintain high customer service standards
• Contribute to the team by demonstrating creativity, initiative and flexibility
• Assume ownership and responsibility for team goals and direction
• Support all department policies and procedures such as confidentiality, authorized approval signatures, and proper handling of documents
• Supports CSSC vision of Customer Service, Continuous Improvement and Cultivating Talent
• Accountable for delivering excellent service to our customers
• Responsible for identifying and acting upon opportunities for improvement
• Takes responsibility for, and engages manager/supervisor in, managing career growth and skills development
• Perform all other projects as assigned by management
• Contribute to the department's health and success beyond your daily roles and responsibilities through participation in your choice of structured action teams or structured individual contribution
• Bi-lingual (English/Spanish) required
• Must adhere to assigned work schedule; Ability to work an 8a-5p shift, Monday to Friday
• Excellent customer service philosophy based on speed, accuracy, and integrity
• Ability to work on and organize several tasks concurrently/multi-task
• Technical aptitude and analytical skills
• Good written and verbal communication skills; high level of emotional intelligence
• Ability to work with all levels of management and field personnel
• Basic to intermediate Word, Excel, and Outlook skills
• PeopleSoft experience a plus
• Human Resources, Benefits, Payroll and systems experience ideal
• Gap Inc. Field experience a plus

Customer Service Associate Resume Examples & Samples

• College degree preferred and appreciated
• Self-motivated and results oriented
• Organization- responsible for maintaining all RA approvals on file
• Microsoft Outlook

Telephone Customer Service Associate Resume Examples & Samples

• Solid understanding of the Inbound Call Center industry
• Ability to maintain high productivity standards
• Self-motivated
• Results-oriented
• Excellent PC and communication skills
• Capability to deviate from standard screens, scripts and procedures
• 1+ years of telephone sales experience and/or
• Speed of handling calls

O&t-customer Service Associate Resume Examples & Samples

• You will answer all incoming calls; assess customers' enquiries and provide resolution. In addition, you will update and/or perform on-line maintenance on system terminals as immediate response to customers' requests; ensure effective and timely follow-up as promised to customers; process financial entries/adjustments on customers' accounts if necessary
• You will also promote Citibank products/services/benefits to potential customers; perform anti-attrition activities; cross selling of Bank Products, Bank Channels; and other initiatives that the business deems important
• Other duties include providing daily productivity and MIS records of problems and inquiries handled for Management review; and maintaining positive service traits
• Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
• Adherence to Company policy and procedures is required
• Basic math and reading skills, legible handwriting, and attention to detail
• Ten key calculator skills, Windows based systems comfort level
• Ability to work as part of a team and interact effectively with others
• Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs
• Please discuss requests for reasonable accommodations with hiring manager

Defined Benefit Customer Service Associate Resume Examples & Samples

• · Customer relations skills with emphasis on maintaining customer loyalty, resolving customer complaints and creating positive, memorable customer experiences
• · Research and problem solving skills in order to surface an issue, analyze it and implement the most effective corrective action
• · Communication skills to present information to customers in a clear and concise manner
• · Team skills to contribute to the success of departmental goals and objectives
• · Knowledge of Transamerica Retirement Solution’s products, funds and system capabilities
• · Time management skills to handle diverse situations and high volumes
• · Ability to interpret contracts and plan documents to educate customers
• Resolving customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions
• Providing customer support for online banking including: password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions
• Utilizing system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Demonstrates strong oral and written communication skills
• College degree or equivalent business experience required
• Strong people skills
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
• Financial services industry knowledge is a plus. · Must be able to learn & retain a large amount of technical information in a relatively short period of time
• Actual shift assignments will not be determined prior to hire
• Effectively multi-task between picking orders and delivering a consistent customer experience by gaining trust and respect with our customer while on the sales floor
• Accurately pick, pack and ship fulfillment orders in a timely manner
• Maintain a clean and orderly work space for packing and shipping orders
• Work well with others to accomplish tasks, solve problems and achieve goals
• Treat our product with care and respect by maintaining a clean, neat and organized store
• Must have computer skills; be familiar with Microsoft Word and Outlook and the ability to read and reply to online orders
• Ability to work well with all levels of management
• Ability to prioritize and manage multiple tasks efficiently
• Work varying hours and schedules as required, including nights, weekends, and holidays

Float Customer Service Associate Resume Examples & Samples

• This is a Float position for the Peninsula Region which covers Wicomico, Worcester and Somerset counties in Maryland and Accomack county in VA
• This position would be housed out of the Linden Avenue branch in Pocomoke City, MD and cover branches in Princess Anne, Pocomoke City and Crisfield in Maryland and Oak Hall and Chincoteague in Virginia
• Reliable transportation is required

Customer Service Associate, Kenwood Branch Resume Examples & Samples

• At least 2 years of customer service experience in a financial services, sales or retail industry is preferred
• Prior experience in being evaluated by customers is preferred
• Able to work evenings and weekends depending on branch needs is required
• Adhere to established procedures and guidelines while providing quality customer service in order to meet/exceed department standards
• Utilize all tools to properly support, action and document all related questions and needs
• Multi-task across several computer programs to respond to customer inquiries
• Consistent adherence to Scheduling and Attendance policies
• Must possess a clear speaking voice, strong verbal communication skills and a positive presence of self
• Ability to multi-task and make decisions based on the customer’s needs
• Basic skills in a Windows environment; however strong keyboard skills are required

Eur Customer Service Associate Resume Examples & Samples

• Research escalated accounts payable (including internal expense reports), and procurement issues using available system resources. Includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies
• Document calls, tickets, resolution, status, and escalations in existing databases (call logs and reports)
• Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.)
• Meet all assigned Service Level agreements
• Special projects as assigned
• Maintain order shipping log for all accounts and update weekly
• Work in conjunction with Buyers, Sales Directors and NJ Distribution team to release goods from Italy, and then to our customers
• Guarantee the timely receipt of seasonal purchase orders and store distributions
• Guarantee flow of information between NJ Operations Team and Regional Buyers
• Monitor the flow of goods to insure on-time delivery
• Guarantee same-day entry of stock special orders
• Field calls on general product inquiries and order shipping status
• During and prior to selling campaigns assist with sample check-in; organizing swatches and color copies for customer orders and assist Sales Team with Accounts during market appointments
• Strong organizational skills and ability to multi-task
• 1 year fulltime and/or internship related experience

Senior Customer Service Associate Pol U Resume Examples & Samples

• Knowledge of life insurance, COMMAND and mutual fund products a plus
• Must be customer focused and service oriented
• Knowledge of Microsoft Word and Excel a plus
• Ability to effectively manage multiple tasks to meet established deliverables
• Knowledge of product specific systems, i.e., AOS, Clarify, CFE, Service.Ability, etc. and associated transaction processing a plus

Tech Support / Customer Service Associate Resume Examples & Samples

• Two or more years customer service experience, call center experience is preferred
• Intermediate to advanced computing skills, with the ability to utilize multiple applications simultaneously in a Windows environment
• Strong communication and interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed
• Strong problem solving skills and ability to make swift, sound judgments
• We are open 24/7/365, therefore schedule flexibility is required based on business needs, and you might be required to work holidays and at least one weekend day
• Must be able to attend a full-time training class for 4 weeks, Monday through Friday
• Initiate and maintain professional and effective communication
• Detail oriented with the ability to multi-task
• Proficient in Microsoft Outlook, Word and Excel programs
• Strong planning and prioritization skills
• High level of confidentially and professionalism
• Ability to perform in a fast-paced environment
• Ability to work limited nights and weekends

Customer Service Associate Dms Al Resume Examples & Samples

• 5+ years of customer service experience required
• Financial services industry knowledge is a plus
• Must be able to learn & retain a large amount of technical information in a relatively short period of time
• Must be receptive to detailed and frequent performance feedback
• Proficiency with a keyboard and window-based applications, including Internet
• Ability to excel in a team environment, as well as work well independently
• Ability to think like the customer and financial professional, with a passion to deliver top quality service
• Job offer is contingent upon successful completion of pre-hire requirements
• The call center is open from 6am AZ time to 11pm ET Monday through Friday. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
• This position (and training) will be located at Prudential's office in Scottsdale, AZ

Customer Service Associate New W Resume Examples & Samples

• Ability to prioritize and effectively meet production, quality and service standards
• Typing, editing and proofreading skills
• Ability to multi-task in a production environment
• Ability to interpret and apply New Business rules and procedures as well as indepth knowledge of PLUS and PIWD environments
• Demonstrated analytical and decision making skills
• Ability to work effectively both independently and as a team member
• Proven advanced analytical and decision making skills
• Ability to co-ordinate workflow
• Work with CSO/Branches globally to obtain answers/solutions for clients’ queries that are outside of Western Europe, based on their interaction with Citi’s global footprint
• Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner
• Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
• Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer
• Service specific customer enquiries accurately and in a timely manner in line with departmental standards
• Opportunity to work with various Citi branches and Products
• Build a global profile
• Act as their ‘Single Point of Contact’ for all their queries globally
• Drive client satisfaction for given portfolio – including regular proactive calls and visits where required
• Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
• Co-ordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
• Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment maintained at all times
• Experience of successfully building a trusted network of people who have assist them in achieving their goals
• Experience working with a diverse range of cultures and being able to adapt to the localized methods of communication
• Fluency in English is essential and 1 European language where required (2 is advantageous)
• Knowledge of Citi systems and platforms dvantageous (Citi FT, Flexcube, STaRS, LMS)
• Must have proficient use of all Microsoft Applications ( Word, Excel, Access, PowerPoint),with very strong computer/technical skills
• Experience in a fast paced team environment,with being a senior member or SME in this team being an advantage
• Minimum Leaving Certificate/or Equivalent
• 3rd Level qualification required, preferably in
• Business / Finance discipline
• (Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience)
• Shift: Day Job – shifts staggered between 7.30am – 6pm
• Travel: Yes
• Professionalism and Integrity
• Values Diversity
• Proactive approach to additional tasks or projects
• Is comfortable in leading and training junior members of the team
• Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success
• Ability to interpret and apply rules and procedures
• Experience in a productivity and quality standards environment
• Ability to adhere to compliance regulations and privacy policy
• Strong computer skills (word/excel) proficiency with a keyboard
• Ability to excel in a team environment as well as work independently
• Must be customer focused and results oriented
• Ability to recognize inaccurate transactions and take appropriate corrective actions
• Strong organization and prioritization skills
• Experience with multi tasking and managing change
• Proven record of dependability and self motivation skills
• LTC industry knowledge is a plus. · Must be able to learn & retain a large amount of technical information in a relatively short period of time
• The LTC call center is open from 8am to 6pm Monday through Friday.To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
• This position (and training) will be located at Prudential's office in Dresher, PA

Gcas Customer Service Associate Resume Examples & Samples

• Evaluate and determine the nature of each call and determine the appropriate action to complete the call
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third Party Service Provider
• Typically requires a minimum of 1-2 years experience in a customer service environment
• Able to navigate through the internet
• Act as first point of contact to members and visitors at the front desk as they arrive at LMHQ
• Give information to guests on LMHQ and its unique mission
• Open and close LMHQ by following a procedural checklist. Ensure it is fully functional and report any hazards, liability and/or facility matters with recommendations to resolve issues
• Assist with membership and event administration and logistics including invoicing and registering guests upon arrival
• Solve member related issues while helping to manage space operations and maintenance to ensure highest level of member experience
• Facilitate administrative tasks including greeting and directing guests, answering phones, updating conference room bookings, provide overall support for various departments
• Fantastic customer service ethic and high expectations for quality
• Extremely organized, efficient, detail-oriented, and successful at meeting deadlines
• Excellent communication skills; written, verbal, speaking
• Creative problem solver
• Ability to manage multiple projects and work assignments from a variety of staff
• Excellent interpersonal skills with high level of professionalism
• Proficient in Microsoft Office suite
• Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyse these and work with clients to improve their productivity improve their productivity and usage of self-service tools where applicable
• Problem Solving: Superior investigative and analytical skills with proven ability to understand and interpret MIS and metrics
• Strong time management skills and ability to independently manage workload
• Proven ability to handle multiple priorities simultaneously, with quality results
• Proven record of dependability
• Proven self-motivation skills
• High level of comfort and familiarity with technology and ability to learn quickly
• Knowledge of microfiche and records management a plus

Seasonal Customer Service Associate Resume Examples & Samples

• Use engaging and professional communication skills in receiving and responding to calls and e-mails from boutique and e-commerce customers
• Investigate and resolve customer questions and concerns efficiently and compassionately
• Utilize effective time management and prioritization skills
• Handles customer issues within the best interest of the Company
• 2 years of experience in similar position
• Self-motivated and enthusiastic team player
• High level of confidentiality and professionalism
• Ability to interact in a courteous, helpful and professional manner
• Detail-oriented with the ability to multi-task
• One year of customer service experience
• Must be able to learn, retain and apply a large amount of technical information in a relatively short period of time
• Proficiency with a keyboard and Window-based applications
• Ability to elicit a callers needs with speed and composure
• Ability to make educated, customer-focused decisions
• Ability to excel in a team environment as well as work well independently
• Ability to think like the customer with a passion to deliver top quality service
• College a plus
• Associates degree or higher (Bachelor degree preferred)
• Proficient with Microsoft Excel and Word
• Possesses strong analytical, interpersonal and decision-making skills
• Able to act as claims processor and customer service representative

Annuities Customer Service Associate Resume Examples & Samples

• Position requires FINRA Series 6 and Series 63 license or to obtain license within 150 days of hire
• College degree is strongly preferred
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center
• Annuity/ financial services industry knowledge is a plus
• Strong relationship building skills
• Training class will be from 9am to 5:15 pm. Job offer is contingent upon successful completion of pre-hire requirements
• The Annuity call center is open from 8am to 7pm Monday through Thursday and from 8am to 6pm on Fridays. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
• Creating an environment of good customer service through ensuring customer transactions are processed accurately and efficiently, reinforcing Customer Service Desk standards and resolving customer problems
• Balances and processes refunds and media from sales and return registers
• Processes cash deposits and currency orders; completes and submits daily reports to Store Management and Cash and Sales Audit department
• Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner. Opens, closes and balances register and records information on a balance sheet
• Performs other duties such as assisting with cash pick-ups at the Point-of-Sale, greeting customers at assigned stations, assisting customers at Point-of-Sale, assisting with recovery in departments, and assisting in the preparation and taking of inventory
• Knowledge of Bank products and services and ability to refer products and services to the appropriate customer
• Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer
• Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing
• Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures
• Responsible to order CSA’s own daily supply of cash, and verification of incoming cash
• Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals
• Manage CSA’s differences according to Bank policy
• Comply with all Bank policies/procedures and all applicable federal and state laws and regulations
• 20100830 (20090427)
• Provide exceptionally solution-oriented customer service (“go the extra mile”) to consumers who call 1-888-PB-LILLY, email [email protected] or communicate using our Live Chat tool during the hours of operation. Maintain strict service level standards as defined (e.g., answer all emails within 24 hours of receipt)
• Respond to emails in Salesforce.com regarding return and exchange inquiries
• Provide phone support during peak seasons, as well as during the online sale in August and January each year
• Comply with all Company policies and procedures
• Excellent attention to detail, follow-up and organizational skills
• Exceptional “solution-oriented” nature
• Ability to handle difficult interactions with a direct consumer
• Strong and palpable “sense of urgency” for implementing courses of action
• The ability to perform a high volume of transactions accurately with limited supervision
• Comfort in dealing with new technology and systems
• The ability to perform multiple projects simultaneously and manage time effectively
• Minimum 1 year previous sales or customer service experience
• Comfortable using computer for data entry
• Pleasant, friendly, and engaging speaking voice
• Ability to communicate well over the phone and email
• Complete knowledge of the duties and responsibilities of a Customer Service Associate (CSA) I, and basic knowledge of the duties of other areas of the Retail Office such as the information desk, safe deposit area, vault room, etc
• Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customers
• Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals, and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
• Responsible for duties assigned by CSM (i.e. reconciliation of travelers’ checks, cash advances, US Savings Bonds sold, etc.)
• Participates in dual control procedures for removing cash and consignment items from cash vault, and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals
• Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as cost-efficient, customer service
• Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as follow fraud prevention guidelines established to protect the Bank from unnecessary losses
• Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
• Working knowledge of computer with good data entry skills
• Attendance of In-Center Training (up to six weeks availability required)
• Minimum of two (2) years of previous sales and/or customer service experience is preferred

Accounts Payable Customer Service Associate Resume Examples & Samples

• Check and review rejection letters from the Porto Shared Service Center and resolve issues when applicable. Review all master data rejection issues and resolve
• Manage the Porto Communication mailbox. Handling of documents within workflow in a timely manner
• Manage the AP Inquiries mailbox. Answering all vendor and business emails in a timely manner and resolve all issues
• Create tickets for Master Data issues
• Create tickets to correct posting errors entered by the Porto Shared Service Center
• Process monthly AMEX invoices
• Manage monthly debit report processed by Porto Shared Service Center
• Manage monthly Workflow Open Item report processed by Porto Shared Service Center
• Reconcile accounts to Group reporting and resolve differences
• Reconcile AP Month end Reports for all company codes
• Ability to work in a fast paced and team-oriented setting
• Strong analytical skills and problem solving
• Strong Organizational Skills
• Exposure to SAP (preferred but not required)
• High School graduate
• Minimum two years experience in an office environment
• Highly motivated with the ability to work independently and in a team environment
• Ability to adapt, prioritize and change directions quickly
• Excellent interpersonal skills and ability to interact with all levels of staff and management
• Ability to learn, retain and keep technical information up to date
• Dependability, as well as ability to flex schedule and work overtime during peak volumes
• Excellent time management skills demonstrating the ability to work within deadlines
• Previous Life New Business Support experience would be beneficial
• Responsible for answering phone and email queries
• Resolving any customer queries and issues
• Represent the company to a very high standard of professionalism
• Refine processes around customer support
• Minimum of 1 years' experience working within a call centre or a call handling environment
• Fluent English (written and oral)
• Ability to work independently, multi-task
• Exceptional written, verbal, and interpersonal communication skills
• Ability to work in a phone based customer service environment

E Commerce Customer Service Associate Resume Examples & Samples

• 1-2 years customer service experience preferred
• Able to lift 50 lbs
• Must be 18yrs or older
• Superior communication skills
• Ability to professionally handle customer complaints
• Ecommerce or retail experience is preferred
• Strong computer skills including Microsoft Excel, and ability to learn new computer software programs (i.e. inventory/ Ecommerce software)
• Available to work 28 hours a per week Monday – Friday in an office located in a warehouse/distribution center environment
• Able to work weekends if necessary
• Ability to adapt to last minute change, and ability to work in a fast-paced environment
• Provide superior customer service to online store customers
• Manage & maintain customer service email accounts and trackers
• Work closely with other customer service & Ecommerce team members
• Process returns & exchanges as well as special orders as needed
• Assist Ecommerce fulfillment & warehouse staff as needed
• Learn & work daily on Ecommerce & inventory software
• Work closely with Ecommerce, marketing & warehouse team to exceed customer expectations, and meet company goals
• To work on India Banking Early Alerts & Tracking System on a daily basis & perform transaction review from fraud perspective
• Review and disposition of alerts as per strategy
• Maintain trackers and ensure end-to-end close-looping of all cases
• Interacting with SRMs from Branch on close-looping of suspicious alerts
• Interacting with CSIS for referrals and close-looping of suspicious alerts
• Handle all Authorizations/Fraud related Queries & Merchant calls on need basis
• To keep an open eye on recent fraud trends and good analytical skills
• Exhibits good listening & people management skills with customer centric approach
• Good logical reasoning skills

Bookkeeper / Customer Service Associate Resume Examples & Samples

• 1+ year of Bookkeeping
• Previous Accounts Receivable / Payable experience
• Solid time management and problem solving skills
• Great interpersonal skills
• Responsible for core customer support activities
• Respond to internal and external customer inquiries by email and phone
• Process a high volume of customer service duties
• Reviewing Customer applications
• Minimum of 1 years' experience working in a Call Centre environment as a Customer Service Associate or similar position is required
• BA/BS degree, relevant skills or equivalent experience ( BA/BS degree is an advantage but not essential)
• Fluent English and 1 of the following German, Italian, Portuguese, Russian, Spanish(written and oral)

E-com Customer Service Associate Resume Examples & Samples

• Providing product information, solutions to customer needs and support with any online shop processing questions
• Making sure all online orders are processed in full and on time by running reports and actioning them
• Developing a strong understanding of the Company’s product range
• Contributing to the team’s continuous improvement initiatives and targets
• Highly developed organisational and time management skills
• Strong Microsoft Office skills are essential and experience using SAP is desirable
• Strong knowledge and experience working with transaction processing procedures
• Strong sense of urgency, and experience working in a fast-paced production environment
• Demonstrated success in current assignment
• Proven ability to interpret and apply complex procedures
• Strong time management skills and the ability to manage caseloads within established service objectives
• Excellent customer advocacy
• Strong interpersonal skills and the ability to work well in a team environment
• Highly motivated, demonstrating resourcefulness and individual accountability
• Strong partnering skills, including the ability to collaborate upward and laterally with internal and external partners both inside and outside of ILI
• Knowledge of Life Insurance products and ILI administrative platforms preferred, but not required
• Effective time management skills , required to meet production, quality, service objectives
• Strong mathematical aptitude
• Ability to work effectively, both independently and as a team member
• High motivated , demonstrated resourcefulness and individual accountability
• Ability to work overtime (as needed)

Senior Customer Service Associate Resume Examples & Samples

• Conducting quality assurance analysis of the SGLI/VGLI/FSGLI and TSGLI Claim cases entered into the Life Claims Management System (LCMS) prior to payment release
• Reviewing disbursements (refund transactions), correspondence to customers, policy maintenance transactions such as address changes, reinstatements, lapse corrections, new business, and mode changes entered into the OSGLI Compass billing system, and verification of beneficiary change requests
• Analyze error trends and make recommendations for continuous quality improvement based on process review
• Participating in the review and updating of procedures and processes
• Review monthly control reports
• Create feedback tickets for each case reviewed. Ensure the feedback is clear, concise and professional
• Work on special projects independently within team environment
• SGLI Program knowledge
• Strong problem solving and issue resolution skills
• Strong conceptual thinking and problem solving
• Excellent communication (verbal and written) skills
• Proficient PC computer skills (Excel, Lotus Notes, Microsoft word)
• Knowledge of Compass, CMWS, LCMS, QTS
• Ability to maintain confidentiality is essential
• Must be able to work effectively as a team player
• Show flexibility and support to assist OSGLI's functional areas to ensure divisional standards and goals are achieved
• Display flexibility and be receptive to self development by assisting with additional tasks
• Overtime is required during peak periods
• Must agree to 10AM to 6PM working hours at least once a week
• Ability to work from home when needed. Upon the successful completion of training and meeting all operational metrics, an alternate work schedule is possible
• Review and evaluate documents received through the document intake process
• Assign a document type and policy number so it can be transmitted to the appropriate business area
• Handle situations that may require extensive research utilizing Prudential's various business platforms for reference
• Associates must adhere to service, productivity and quality metrics
• Ability to cross-train across all Prudential US Businesses
• College degree in business preferred. Will also consider equivalent business experience
• 0 - 2 years of experience in insurance industry customer service
• Strong verbal and written communication skills, as this position has frequent contact with associates within and outside the department
• Must possess excellent organizational skills and independence in order to meet production, service and quality goals
• Highly motivated and independent individual looking for a career
• Position requires great attention to detail and accuracy
• Processing and depositing of incoming payments that cannot be handled at the Lockbox
• Research and provide resolution of unidentified checks
• Assist with training and support of our off-shore processing team
• Update the standard operation procedures (SOPs) as needed
• Strong verbal and written communication skills, as this position has frequent contact with associates within and outside of the department
• Must possess strong analytical skills to troubleshoot problems to resolution
• Strong Analytical skills
• Knowledge of life insurance, brokerage accounts, and mutual fund products a plus
• Effective negotiation skills
• Strong ethical responsibility both from a Company and Industry perspective

Customer Service Associate Manager Resume Examples & Samples

• Demonstrated strong team leadership, talent development and team building skills
• Ability to build relationships and trust, as well as exert influence beyond positional authority
• Strong networking and partnering skills
• Strong analytical, problem-solving and issue resolution skills
• Strong organizational skills with the ability to manage multiple priorities within tight time constraints
• Serves as a consultative expert on all product lines
• Shares product knowledge in an engaging way to inform Customer choice based on attributes, quality and value
• Links multiple products and upsells based on Customers' needs and style
• Proactively seeks out information on new products and trends to keep knowledge current
• Prior selling experience
• Strong interest in learning and current product trends
• Ability to use technology as a job tool
• Ability to lift 50 pounds on an occasional to frequent basis
• Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activies include: bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

Customer Service Associate, Field Accounts Resume Examples & Samples

• Responding to incoming phone and email requests within specified time frames and handling customer inquiries in an efficient and professional manner
• Providing product information, solutions to customer needs and support to adidas wholesale Field Accounts
• Making sure all orders are processed in full and on time by running reports and actioning them
• Follow up of customer requests, issues and complaints to resolution
• Achievement of agreed department KPI’s to drive superior service delivery
• A strong customer service focus
• A high level of problem solving ability
• A flexible and mature approach is imperative

Customer Service Associate Th Ave Flagship Club Monaco Resume Examples & Samples

• Provide a friendly and welcoming environment
• Apply Point of Sale knowledge to supervise transaction process
• Secure store assets through compliance with appropriate policies and procedures and effective loss prevention methods
• Consistently and accurately enters all information into register
• Receives payments, issues change and credits properly
• Minimize and ensure there are no overage, shortages, or numerous voids
• Ensure proper credit card procedure is followed according to policy
• Supervise and train cashiers as necessary
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Ensure ease of customer shopping experience through maintenance and visual presentation of the cash wrap
• Supervise compliance and ensure Point of Sale Audit weekly
• Assist conflict resolution with client issues
• Maintain a tidy, stocked, organized cash desk at all times
• Expedite the customer through the closing sale process quickly and efficiently
• Provide new product options with existing stock if handling a return sale
• Communicate product and customer feedback to managers
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
• Maintain a professional appearance consistent with established dress code and image guidelines
• Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures
• Series 7/Series 63 preferred not required
• Ability to multitask between several computer systems required
• 2-3 years customer service experience required and knowledge of retirement i.e. IRA products preferred
• Ability to work overtime as needed
• Flexibility working later shifts and weekends
• Il ruolo prevede le seguenti responsabilità
• Gestione delle queries attraverso il portale
• Contattare direttamente i clienti tramite mail o telefono per tutte le richieste relative ai contratti in portafoglio
• Interagire con le altre funzioni per ottenere informazioni utili alla risoluzione della richieste
• Aggiornare i sistemi gestionali interni con i dettagli delle singole queries
• Conoscenza del pacchetto Office
• Conoscenza della lingua inglese
• Esperienza in analogo ruolo
• Precisione e rapidità
• Deliver a consistent customer experience by gaining trust and respect with our customer using selling behaviors
• Answer incoming calls and direct calls as needed
• Skillfully gift wraps customer items
• Handle daily opening and/or closing procedures of the Cash Office
• Balance cash drawers every morning and/or evening
• Prepare daily deposit for management team
• Maintain security on all money-related areas
• Supports and implements changes needed to improve the company’s efficiency
• Treats our product with care and respect by maintaining a clean, neat and organized store
• Performs housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, cash wraps, displays, carpeting, or other surfaces)
• All other duties as needed to support the operation of the store within Bealls guidelines and policies
• Must have strong verbal communication skills, math skills and customer service skills
• Demonstrates a high level of personal integrity
• Works well on a team

Customer Service Associate DPS Resume Examples & Samples

• Positively respond to inbound phone calls regarding customer needs with Visa products
• Actively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call
• Accurately update and maintain cardholder data in appropriate databases
• Typically requires a minimum of 1-2 years’ experience in a customer service environment
• Comfortable handling difficult calls in a professional manner
• Requires efficiency, accuracy and attention to detail
• Open to a variety of shifts
• Knowledge of the payment business and VISA operation procedures after the training class

MYS Ctsm Pg-customer Service Associate Resume Examples & Samples

• Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients
• Acquire expertise on complete workflow of inquiry life cycle, teams involved, and their inter dependencies
• Investigate all incidents received via phones /e-mail, log them into investigation tracking system, updating the case progress, and tracking the case to closure
• Act as liaison between clients and operations for problem identification and resolution
• Maintain client satisfaction by responding to and resolving problems quickly
• Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels which include outbound calls and emails
• Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues
• Escalate issues to the next level of support when necessary
• University Degree in Finance or Administration
• At least 3 years of banking experience in Client Service in Transaction Services and/or Corporate Banking
• Experience with Commercial Cards products
• Experience in delivering client service functions to large client base
• Strong client orientation
• Working knowledge of Microsoft Office products and Call Management System
• At least 3 years of banking experience in client service in transaction services and/or corporate banking
• Experience with commercial cards products
• Working knowledge of Microsoft Office products and call management system
• Minimum 1-2 years of customer service or related experience
• Strong attention to detail and problem resolution skills
• Acts as a lead person in the CSA staff working directly with CSM to assist in scheduling, overrides, may act as on site supervisor if CSM is out of the office
• Complete knowledge of the duties and responsibilities of a Customer Service Associate (CSA) I and II, and basic knowledge of the duties of other areas of the Retail office such as information desk, safe deposit area, vault, etc
• Comply with over-ride or review decisions for CSA I and II, and signing authority as established by the CSM and/or in accordance with Bank procedures
• Assists CSM in removing, under dual control procedures, transactions from the cash vault, night depository and Automated Teller Machines (ATM), including verifying cash and totals
• Assists CSM in performing monthly cash audits of CSAs and balancing of cash vault
• Assists CSM in opening and closing schedules, reconciliations, enforcing procedures, and day-to-day operations of the teller line
• Assists CSM with tracking, logging and follow-up on referrals
• 20100827 (20090427)

Customer Service Associate for Germany Resume Examples & Samples

• Log and track enquiries through to resolution using workplace processes and guidelines
• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
• Participate in information sharing with other team members. Identify trends and pass recommendations to Subject Matter Experts
• Customer Service - Resolves product or service problems by clarifying the customer's service requirements; determining the cause of any problems; selecting and explaining the best solution to solve their requirements; following up to ensure the clients service requirements is fulfilled
• Sales Support - Recommends potential products or services to the clients based upon their individual needs
• Booking Support - Daily support of the booking process through the website. Tasks include the processing of bookings that require manual intervention
• Relationships - Build relationships with key personnel at supplier level. This will include regular telephone conversations and email communications
• Proactive - Respond to and follow up sales enquiries using appropriate methods
• 5 GCSEs Grade C or above (including Maths & English) or equivalent
• Minimum of 6 months of experience in a Customer Service/ Support, providing advice and guidance in a customer facing role
• Demonstrable experience of contributing to a positive customer experience
• Experience of contributing to a positive team working environment
• IT Proficiency with experience of updating systems, accessing and inputting data with a high level of accuracy
• Previous customer service experience within the golf, leisure or IT Industry
• A passion for golf and a good understanding of the game and industry
• Generates participant correspondence through the use of templates as well as freeform composition
• Process account/database maintenance on correspondence mailed by participants Independently and courteously handle customer requests and inquiries from the toll-free customer service line
• Handles customer inquiries that are non-routine and may require extensive research
• Good understanding of Teamsters Plan and options
• Responsible for functions of the Teamsters operation, which include the call center and correspondence processing
• Perform overpayment recovery process with appropriate follow up Address rejected items from bank EFT rejects, reclaims, etc
• Acts as a role model for the new associates of the team Scan, index, and retrieve items from the imaging system
• Part of a self-directed team that is responsible for scheduling, phone coverage, training/coaching, etc
• Achieves excellence in daily work and inspires others by example
• Display a confident and positive outcome focused demeanor
• Demonstrates a clear alignment between values and actions
• Actively works with manager to create an Individual Development Plan Builds trusting relationships with peers, management, and business partners by assuming positive intent in all situations
• Consistently delivers on commitments and promises
• Demonstrates an ability to be true to ones convictions without compromising business results
• Utilizes available tools and resources to develop and strengthen the mindset/passion surrounding diversity Refers a diverse group of qualified candidates for jobs
• Actively supports and participates in diversity initiatives and activities
• Clearly understands organizational expectations Is personally self-aware and recognizes the impact of words and actions on others
• Consistently meets commitments
• Encourages accountability among business partners
• Open to constructive feedback from management and peers Strives for innovation in thinking and in actions
• College degree or commensurate experience is strongly preferred
• Two to 4 years of experience in a customer service environment
• Able to multitask Possesses strong analytical, interpersonal and decision-making skills to handle the dual role of claims processor and customer service representative

Individual Life Customer Service Associate Resume Examples & Samples

• Minimum of one year of customer service experience required
• Ability to make educated, customer-focused decisions in a real time environment
• Passionate about delivering a high quality, low effort service experience
• Ability to elicit customer's needs accurately and efficiently
• Prior experience in a call center environment is a plus
• Prior experience in a financial services company is a plus
• Must be able to learn, retain and leverage a large amount of technical information in a relatively short period of time
• Must be receptive to developmental / performance feedback

Money Handling Operation Customer Service Associate Resume Examples & Samples

• Problem resolution skills
• Ability to work effectively both independently and as a tem member
• High motivated, demonstrated resourcefulness and individual accountability
• Proficient computer skills including Microsoft Office
• Entering and organizing customer orders and processing all seasonal order changes – delivery dates, store distributions, and cancellations
• Work in conjunction with Buyers, our internal Wholesale and Distribution Teams to release goods from factories, and then to our customers on a timely basis
• Monitor the flow of goods to ensure on-time delivery
• Notify customers of cancellations and past cancel goods. Coordinate efforts with internal Zegna teams to apply discounts
• During and prior to selling campaigns assist with sample check-in; organizing swatches and color copies for customer orders and assist Wholesale Team with Accounts during market appointments
• Must possess excellent communication, customer service, organizational and follow through skills
• Enthusiastic self starter with strong interpersonal skills and ability to multi-task
• Strong computer skills with proficiency in Microsoft Excel and Word
• Daily customer order bank management for UA’s highest volume Accounts
• Analyzing account fill rates and actively problem solving for delayed product
• Running SAP & BW reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window
• Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
• Independently take action on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP)
• Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
• Aid in the development/improvements of procedures, reports & processes
• Respond to customers inquiries regarding orders, shipments, products, VAS requirements and pricing
• Service all inside and outside calls promptly and with enthusiasm
• Process sales orders via fax, email, telephone or electronically and confirm all orders received and troubleshoot any issues
• Coordinate salesman samples and follow the trucking/shipping schedules to communicate to Account Managers
• Understand the product line
• Manage account dashboard’s to ensure accurate and timely deliveries
• Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
• Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers
• 1+ years of related customer service
• Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
• Working experience with MS Office including Excel’s basic formulas such as adding and subtracting columns
• Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
• Must be detail oriented, people person, able to prioritize tasks and able to work under pressure with multiple deadlines
• Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
• Meets time commitments to customers
• Arrives at meetings and appointments with customers on time and prepared
• Swedish: fluent
• Accuracy and attention to details because of sensitive personal information
• Ability to assimilate large amounts of information in a relatively short period of time
• Multitasking
• Highly motivated individual
• Shares product knowledge in an engaging way to inform customer choice
• Links multiple products based on desired attributes and results
• Proactively seeks out communication on new products and trends to keep knowledge current
• Advanced Product Knowledge
• Operational Support
• Ability to lift 50 pounds on a occasional to frequent basis
• Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis
• Possess broaden knowledge of various products
• Take ownership
• Having good interpersonal skill, strong adaptability
• Having attention to details – especially for establishing procedures
• Having good coordination skills and strong proactive skills
• Hours of operation are currently Mon- Fri 8AM-7PM and Saturday 9AM-5PM; 1-2 Saturdays a month will be required; shifts will be required. (Note: Sunday hours may be added in the future)
• Place online and/or telephone orders
• Service and process e-commerce uneven exchanges
• Process manual returns and exchanges resulting from Retail purchases
• Assist with reviewing and reporting SOF orders through EOM
• Locate items and complete the sale for customers
• Work with Customer Service Manager to develop necessary process improvements for better efficiencies and Customer Service experience
• Use good judgment in handling questionable service requests. For example, handle customer requests for refunds when the item was not purchased in a Lilly Pulitzer® Store or E-Commerce, but may be defective. The appropriate actions in these scenarios vary greatly. Good judgment is needed to balance the tradeoffs of financial impact and long-term customer value
• Work closely with the DC Returns department and make exceptions when required
• Run reports as needed on sales, returns, exchanges and operational data. Use this data to aid in helping reach team and department sales goals
• Communicate effectively with the corporate Retail stores with regards to delighting our customer and reiterating policies
• Work closely with our Signature Store owners, which are privately owned stores that represent our Brand
• Assist with training and developing other part time or full time customer service specialists as required
• Collect and summarize qualitative consumer information and share with Consumer Development
• Review Customer Service daily alerts (e.g. On Holds, Fraud, SO/2D, etc.) and determine resolutions
• Prepare for and participate in annual inventory process
• Assisting with the Quarterly and Annual audit by Oxford Internal Auditors and Ernst and Young. This includes providing the necessary information to auditors on order details and tracking information for orders placed on EOM (Manhattan)
• Proficiency in using personal computers, including proficiency in Microsoft Windowsâ, Word â, Excelâ
• A working knowledge of an e-commerce back-end system is helpful
• Two or four year degree in communications, retail merchandising, general studies or other closely related subject
• A strong understanding of the retail industry and the ability to seek and understand trends
• Ability to master the Manhattan EOM ordering system
• Ability to understand SCI reports, data corresponding to all CSR actions
• Ability to master the EREG POS system, along with any new POS systems that are implemented
• Ability to understand the Oracle OCP
• Ability to understand data flows and understand how stock levels and product data is captured and populated on the website
• Ability to work comfortably and productively in all MS Office Applications
• Daily customer order bank management for North American Wholesale accounts
• Independently take action on various company reports
• Understand the product line and cross sell when needed
• Own a customer case by being the named case manager bringing the case to final conclusion
• Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of escalation contacts
• Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements
• Handle customer second-line enquiries to resolution, following escalation from the first line teams
• Investigate and resolve account queries
• Perform administrative functions as may be required in order to fulfil member requirements
• Updating client accounts
• Troubleshooting of some technical incidents and problems including basic Apps, device and subscription problems
• Escalate unresolved cases to management
• Log all calls in the SalesForce Service Management Console
• Work as an intermediary between members and 3rd party suppliers, where required
• Have a confident and assertive manner
• Work collaboratively with a variety of internal stakeholders, including technology, finance and editorial
• Investigating cases received directly from customers and third parties via correspondence or indirectly from our branches or contact centres
• Reviewing the testimony from customers and contacting them to discuss their views or elicit further information
• Analysing and interpreting large volumes of data such as account usage, bank statements and other records
• Making an informed assessment of the information available based on criteria provided by Barclays to determine whether the account has been mis-sold (support will be available from subject matter experts and team leaders for more complex enquiries)
• Communicating the outcome to the customer using approved templates
• The ability to communicate clearly and confidently on the phone with customers – previous telephony experience either in a call centre or customer service position is preferred
• The focus to stay on track in every investigation
• The ability to assess and analyse high volumes of information and translate it into something meaningful
• A methodical mind – able to follow strict processes and ways of working to give a set outcome
• The ability to manage your own workload
• The ability to work on your own initiative and as part of a team
• The flexibility to embrace changes in processes
• Interview: If you’re successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system
• Scheduling participants for their appointment with a Benefit Advisor
• Resolving customer inquiries while understanding the basics of Medicare
• Making outbound calls to confirm/reschedule participant’s appointments
• Answer inbound phone calls to schedule appointments for participants
• Completing telephonic enrollments
• Answer inbound phone calls pertaining to the status of an application or general customer inquiries
• Respond to instant live chat requests with participants, colleagues and supervisors
• Respond by email to requests with participants, colleagues and supervisorys
• Actively listening to participants to understand both verbal and non-verbal queues
• Demonstrating sustained confidence and resilience during challenging interactions
• Fully and accurately documenting all conversations and actions taken on each interaction
• Qualify leads for sales opportunities
• Creating prescription drug lists in advance of the participants’ appointment
• Meets pre-established training criteria of
• Continuous evaluation throughout training period
• Actively participates in training and is able to define terminology and navigate through computer system expediently
• Meets/exceeds any established quality expectations and quantity quotas established
• Meets/exceeds high level of customer satisfaction
• Meets attendance expectations
• Maintains strict adherence to Aon Hewitt’s security policies
• Displays a high level of professionalism
• Adheres to phone schedule and meets operational targets around adherence, handle time, call backs, etc
• Excellent verbal communications and listening skills via telephone
• Solid written communication skills
• Ability to read and retrieve data via computer using Windows NT and Lotus Notes environment
• Ability to “more than satisfy” a customer by providing outstanding customer service ensuring customer’s questions/issues/concerns have been answered
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its’ customers
• Written communication, especially as documented in case follow ups, is clear and effective
• Able to own issues and bring to resolution
• Learns and comprehends new concepts
• Experience in one of the following is strongly preferred
• Health Care Industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
• Human Resources Services (e.g. payroll processing, time & attendance, recruiting, etc.)
• Windows 2000 or NT proficiency at 80% with a focus on multi-tasking using several windows applications at once while assisting a customer (computer proficiency)
• Flexibility to work shifts between 7am and 10pm Monday through Friday and from October until approximately January will also need to be flexible to work some Saturdays between 7am and 7pm
• Medicare knowledge
• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
• Maintain consistent adherence to Scheduling and Attendance policies
• Demonstrated commitment to quality and customer service based on the customer’s needs
• Computer experience within Windows environment as well as ability to navigate the internet, utilize computer shortcut functions, and navigate through multiple program platforms
• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Solution orientated and self-motivated
• Ability to effectively prioritize work time to ensure efficiency
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)
• Excellent command of English Language (verbal and written)
• Excellent typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
• Ability to cope well in a high pressure environment while maintaining high quality outputs
• Experience working in a customer service environment for at least 2 years
• Comfortable and able to function in an ambiguous, fast paced work environment
• Flexibility to work shifts
• Positive, compassionate attitude and a passion for customer service
• Ability to communicate with our global customers in both written and spoken German and English within a corporate environment
• Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts
• Troubleshooting of some technical incidents and problems including basic browser issues, Apps, and subscription problems
• Analytical and problem-solving skills
• Strong computer skills with knowledge of MS Word, MS Excel and e-mail
• Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
• Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient
• Demonstrated ability to work well with customers and deliver excellent customer service
• Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
• Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
• Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary
• 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Ability to handle escalated calls, with empathy and professionalism
• Decision making and problem solving skills
• Ability to think logically to ensure expedient service to customer inquiries
• Ability to acquire process and product knowledge following standard operating procedures
• Ability to communicate effectively, both verbally and in writing
• Demonstrated ability to meet key performance objectives: quality, service and productivity while working in a faced paced environment
• Strong collaboration and team skills
• Attention to detail is important due to the financial sensitivity of these transactions
• Must be able to overtime, on occasion, during high volume periods late in the day

Encompass Customer Service Associate Resume Examples & Samples

• Answer routine insurance questions, such as status of accounts, billing and coverage; in most cases during the initial phone call, in a professional manner
• Analyze and sort information given to determine the appropriate resolution, or appropriate area to handle
• Make outgoing calls, as necessary, to notify agent of inquiry/problem resolution
• Forward requests to appropriate area
• Exhibit the flexibility necessary to ensure customer focused quality
• Strong math skills required
• Intermediate keyboarding and MS Office skills
• Work Schedule: Monday to Friday Shifts vary between 8:00 am and 8:00 PM (must be able to work flexible shifts)
• Requires 1-2 years of customer service experience in a call center environment
• Experience in the credit, mortgage, and/or real estate industry preferred
• Basic MS Office skills
• Good verbal and written skills
• Ability to apply common sense, understanding and problem solving
• Provide outstanding customer service to inbound callers while responding to their inquiries and requests on employee benefits plans throughout their employment lifecycle (enrollment to retirement)
• Seek opportunities to educate customers to take ownership of their needs and maximize their retirement benefits
• Consult and educate customers to achieve beneficial outcomes for their retirement savings
• Reference multiple on-line resources effectively while simultaneously conversing with customers
• Mitigate risk while adhering to quality procedures and ensuring compliance with regulatory requirements
• Obtain and capture feedback from customers to help identify customer experience improvement opportunities
• Partner across the organization to deliver world-class service and ensure continuous process improvements
• Financial services and/or employee benefits industry experience, or an affinity towards learning more about them
• Previous experience delivering outstanding customer service in a metric-oriented environment
• Ability to confidently lead customers to the best outcomes utilizing consultative techniques and capabilities
• Outstanding interpersonal, communication, time management, problem-solving and critical thinking skills
• Desire to uncover unspoken customer needs through effective questioning
• Demonstrated ability and attitude to thrive in a fast paced, challenging, and evolving team-oriented environment, while enhancing the customer experience
• Strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources
• Focus on continuous improvement to enhance the customer experience
• Open and responsive to quickly apply coaching and feedback for immediate improvement and proactively manage personal development
• Process inbound calls to effectively meet customer needs within established productivity goals and turnaround times
• Meet established productivity goals as evaluated through daily agent statistics
• Process sensitive financial transactions for members
• Provide quality service to plan member inquiries, telephone and email inquiries
• 100% completion of call history notes with member specific details
• Handle sensitive issues in order to ensure customer satisfaction
• At times, assist in the manual tracking of “ad hoc” member issues in effort to help isolate and/or resolve issues
• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs
• Network throughout the organization to engage supporting units in delivering solutions
• Such other duties and functions assigned by the immediate head
• Booting and shutting down computer, using mouse and keyboard (keyboarding)
• Knowledge of browsers and relevant computer applications
• Ability to toggle between multiple applications
• Ability to use the phone system
• Follows simple instructions on how to log in to the phone system
• Basic telephony skills
• Excellent written and verbal communication skills. Ability to converse effectively using the English language
• Ability to compose a grammatically correct, clear and concise paragraph/ essay
• Minimum keyboarding skills of at least 30 words per minute. Exhibits good navigation skills
• Successful completion of the six weeks New Employee Training Program (NETP)
• Knowledge of the GRS’ products and services
• Knowledge of the GRS’ Customer Service principles and practices
• Knowledge of GRS call center telephony and technology
• Proficiency in relevant system (computer, phone) applications and tools
• Ability to work independently with minimal supervision. Leverages available tools and resources in researching required participant information
• Manage communications in service situations and deliver recovery management communications
• Assist in maintaining area knowledge databases and procedures by providing updates, corrections, best practices to appropriate department resource
• Create and maintain strong collaborative team and customer working relationships while providing excellent customer service
• Provide accurate Health and Dental benefit coverage including it’s limitations and conditions
• Update Plan member and/ or dependent information or refer to appropriate contact people as necessary
• Determine if claim processed are accurate based on the provisions of the contract and have it processed or adjusted accordingly
• Preferably with work experience in a medical related call center
• Booting and shutting down computer, using mouse and keyboard
• Toggling between multiple applications during each transaction
• Ability to use email
• Composing and sending emails
• Proficient in the use of Microsoft Office
• International Business and Multicultural skills
• Product and Service Advice Support
• Ability to understand Canadian slang particularly the terms used in the banking environment
• Ability to proactively respond to situations or banking requests
• Follow up questions
• Influencing others to act in the best interest of the clients
• Manage deadlines, address urgent cases effectively and recommend solutions
• Ability to multi task in the given standard handling time
• Able to determine the proper follow up questions for a specific transaction
• Transferring and receiving calls
• Should be able to pass ‘Warranty Week&#8217
• Full understanding of the transactions used for day-to-day banking and basic card transactions
• Able to manage and use the team’s blog site, job aides and trackers
• Able to update and complete transactions or requests
• Good multi-tasking skills
• Checking and updating the account
• Technical Skills
• Attaching and completing documents via email
• Full understanding of the transaction process
• Health and Dental
• Internet Queue
• Able to follow the CGB transaction process
• Provide and explain coverage information for health, dental, life and disability for members
• Send requests for claims, reversals, and adjustments
• Assist EE with navigation on online site
• Provide assistance to third party (providers, organizations, plan admin)
• Post Assessment Tools
• Weekly tests specific with the product/skill/process done during the week
• Warranty Week
• Provide accurate Health and Dental benefit coverage including its limitations and conditions
• Good communication skills (both verbal and written)
• Ability to compose a grammatically correct, concise and accurate statements The same as 1st bullet
• Able to absorb, analyze and apply medical and mathematical concepts with the use of computer and various system tools
• Strong and analytical problem solving skills
• Excellent keyboarding skills, speed and accuracy
• Ability to use Avaya telephony system including logging, performing conference call, transfer calls, selecting the proper aux codes
• Strong PC skills with the ability to toggle between multiple applications within Citrix
• Prioritize customer needs with high level of confidence and professionalism
• Must score at least 85% in the product examinations
• Ensures participant level and member direct reporting needs are met
• Accountable for the identification and escalation of process issues and may be additionally responsible for their resolution
• Provide status on workload as requested or scheduled
• Meet and or exceed divisional production, quality and service standards
• Occasional need for overtime when spike in work volumes warrant
• Excellent organization skills with attention to detail
• Proficient with Microsoft Word and Excl
• Flexibility and responsiveness to change
• Ability to multi-task with strong time management skills
• Bachelors Degree preferred but not required
• Minimum of 1 year per customer service experience
• Knowledge of Group Life Insurance Products
• Evaluating individual new business, policy changes, and renewal/ reinstatements across all lines of insurance
• Performing in a high volume inbound and outbound call center, answering agent inquiries on status of policy, risk eligibility, as well as underwriting policies and procedures (70%-90% of the day is spent on the phones working with agents)
• 2+ years of customer service/ call center and insurance experience preferred, but not required
• Preferred Bachelor’s degree with courses focused in Business, Finance, Economics, and Mathematics
• Intermediate computer skills including: Microsoft Office (Word, Excel, and Outlook)
• Strong decision making skills and analytical thinking required with the ability to make independent decisions and use proper judgment
• Ability to communicate clearly, professionally and empathetically (both oral and written)
• Must be customer focused, collaborative, and a team player
• Establish and maintain positive working relationships with your team, supervisor and customers
• Work with customer orders from order entry to delivery and invoicing
• Communicate effectively over the phone and electronically
• Use a variety of systems to enter and complete transactions
• Develop and understanding of our products and services, those of customers and those of our competitors
• Meet time management expectations
• Key inside contact for specific customer/seller base
• Advise customers of order status
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules. Etc
• Use system reports and inquiries to drive activities that ensure superior customer service
• Maintain customer service related information for customer accounts, customer notes, email, phone, special instructions etc
• Proactive communication with supply reps and shipping department of any order changes customer initiates
• Work with seller and PSRs to reduce aged inventory
• Working knowledge of Salesforce and WiFi network troubleshooting desired
• Solid written and oral communication skills
• Good analytical skills, accuracy, and attention to detail
• Sense of urgency; good organizational skills and ability to handle multiple tasks at one time
• You will deliver superior service to all of our clients and will respond to routine and challenging customer service inquiries via telephone and electronic communication tool
• Your analytical skills will ensure satisfactory problem resolutions for our customers
• By educating our clients on Corporate Action Events and following our policy and procedures, you will develop strong relationships, while providing superior level of customer service
• You will have the ability to take the initiative to learn new functions
• Receive, investigate as needed and resolve complaints/questions from Panel Members, via email, phone and live chat.Then reply to Panel Members using standard or custom answers and document the complaint/resolution in the appropriate business software
• Build and maintain solid communication with Panel Members
• Accurately document/maintain Panel Member status metrics
• Review, investigate as needed and escalate as required, complaints and technical problems raised by Panel Members
• Proactively report key/recurring Panel Member problems to the Customer Services Managers
• Routinely review processes, materials and documentation used by Custom Services and suggest improvements for greater efficiency and accuracy
• Works independently under the direction of CitiService team leader
• Responsible for managing the top tier and regional customers selected to receive value-added services whilst effectively balancing against internal control requirements and/or resource limitations
• Typically deals with moderately complex issues in regulatory environment, technology, operations and markets independently
• Receive, process, fill and dispatch customer orders
• Match the orders and delivery notes and liaise with warehouse staff when required
• Actively participate in process reviews to promote continuous improvement of service levels
• Maintain a working knowledge of our customers and their expectations, our product range, and our policies and procedures relevant to this role
• Manage the receipt, storage and distribution of company property, particularly stock of saleable product
• In consultation with Sales/Marketing, co-ordinate all local stock requirements including regular orders, launches, obsolescence planning and special orders (e.g. recalls/quarantine product)
• Regularly monitor, report and follow-up on special stock sub-sets (eg short-dated, expired, quarantine, etc)
• Monitor and process all inventory control reconciliations (eg cycle counts, consignment validations, etc)
• Manage and maintain professional relationship with any 3rd party distributor and manage the stock levels through this relationship
• Maintain relevant, accurate and accessible records of all activities
• Sort the invoices on a daily basis
• Produce reports as required
• Assist with systems testing, development and training as required
• Provide administration support to the Customer Service team
• Computer literacy with MS Office programs and SAP preferred
• Previous experience in a logistics or customer service role preferred
• Previous experience in a data entry role very desirable
• Onsite Information
• Arranging special transportation requirements
• Assure best price for required delivery
• Update serial cards
• Assist sales channels, Customers and Technicians on “fit for use” questions
• Advise Management on human resources requirements, on time performance, and pricing/profitability
• Manual Order Entry - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task
• Returns – Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons
• Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System
• As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations
• Proficiency on Windows-based PC required
• Flexibility and ability to multi-task required. 
• Experience in a business to business environment preferred.   
• Ability to work in non-standard shifts
• Ability to think logically and act smartly
• Assist with the development, implementation, and tracking of sales initiatives
• Participate in the development and implementation of sales programs and practices designed to support revenue
• Review reports on sales activity to compare them with planned action to assure close adherence to, improvement of, and maximal achievement of results
• Assist sales management in determining sales territory quotas
• Cooperate with company executives and department heads for the maximum achievement of sales, profit, and satisfied customers
• Maintain the customer Top 20/70 list and provide commentary on trends
• Provide a customer retention analysis report
• Evaluate and provide information on our most significant growth opportunities
• Provide quotes, secure and process orders from existing and potential customers
• Assist in the maintenance of customer database
• BA/BS from a 4 year college or university or 3 to 4 years of related experience and/or training; or equivalent combination of education and experience
• Technically proficient in all MS office products
• Ability to read and interpret documents such as blueprints, sketches, diagrams and other technical procedures/instructions
• Excellent phone skills
• Ability to handle confidential and proprietary information
• Ability to work independently, with limited supervision
• Demonstrated consultative experience, ability to influence, resourcefulness
• Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively
• Team player, critical thinker, self-motivated and proactive positive attitude
• Knowledge in Microsoft Office is required
• Fluent in written and spoken (native) German and English
• Autonomous monitoring of the order reception and order intake (via EDI, manual etc. incl. corrective actions). Ensure manual orders are entered into the SAP system
• Order tracking incl. follow up of delivery dates as well as shipment tracking (Goal: Improvement of ICT EMEA Delivery Performance)
• Communicate with Sales & Marketing related to information about / from customers (new contacts, changed demands, problems)
• Liaise with the Planning department on delivery times and dates, changed customer demands and forecasts
• Release blocked orders in a timely fashion
• Communicate with Finance & Accounting to clarify issues related to payment of overdues and any A/R differences
• Focus daily on Lates reduction
• Handle product returns and complaints in a timely fashion
• Provide quotations to customers (ONLY with the prior agreement of Marketing)
• Ensure Data Maintenance activities are carried out in a timely fashion (Cross References, Customer Master)
• Other tasks and projects assigned to the Post-holder that are deemed to be within the scope and capability of the individual
• Bachelors degree, preferably commercial
• Computer literacy (SAP R/3, MS Office, Lotus Notes)
• Good working knowledge of English (oral and written) is a demand and Dutch and German is preferred
• Provides customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
• Processes a high volume of customer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries
• 2+ years of experience providing customer service in a technical environment
• Experience with MS Office applications
• Provide timely and quality service to customers and advisors
• Ability to service clients within established service levels
• Completing CSW (Customer Service Workbench) roles and other work as assigned daily
• Processing of Individual returned mail and New Business Paperwork
• Make Pr Calls to Clients and receive incoming calls
• Arrange appointments
• Service calls bookings
• Intercommunication between technicians & clients
• Intercommunication between ADT & dealers
• E-mail, fax & messaging to clients, technicians, other departments and/or dealers
• Transfer calls to other departments
• Delegation of queries/complaints to relevant departments
• Provide basic technical assistance to clients
• Statistics recording
• Prioritizing problematic systems
• Follow up on continuous problematic clients & forward necessary correspondence
• Set and uphold “Big 5”
• Understanding and adherence to company policies and procedures
• System fault reporting to Signal Analyst
• Verification of Listener information
• General secretarial duties
• Management assistance
• Coordinate overactive billing
• Detailed Root Cause Analysis
• Creative Problem Solving
• Excellent telephonic communication skills
• Fully computer literate especially Excel, with an understanding of company systems and processes
• Well spoken, unbiased and diplomatic
• Passion for client service & environmental improvement
• Target driven
• Able to co-operate in a team environment
• High level of stress tolerance
• Conflict management and debriefing skills
• Have the ability to pay attention to detail
• Accurate reporting of information
• Basic decision-making
• Pro-active thinking & acting
• Consideration towards colleagues
• Striving for self-improvement
• Detailed root cause analysis
• Creative problem solving
• Receiving and processing incoming phone calls for assigned customers and programs in accordance with corporate and department policies, procedures, quality standards and applicable laws and regulations
• Respond to customer requests regarding billing, technical and general customer service inquiries
• Identify, research, and resolve customer issues utilizing various computer systems
• Build rapport with customers, identify customer needs, and provide resolution to problems and inquiries
• Present solutions and/or suggest additional items to cross-sell or up-sell
• Capture data and enter appropriate notes in designated systems clearly and accurately
• Recognize, document and alert the supervisor of trends in customer calls
• Complete call logs and reports
• Multi-tasking: talking & listening to customers, making notes, referring to web-based reference material and thinking ahead simultaneously
• Must have a High School diploma or GED
• Must be able to commit to required training period without absences or being late
• Must have excellent listening and comprehension skills
• Must be results driven and customer-focused
• Ability to type 40 WPM
• Ability to meet and exceed performance goals/metrics
• Ability to learn and retain knowledge of products and services
• Ability to be empathetic towards customers

Freight & Customer Service Associate Resume Examples & Samples

• Must exhibit exceptional customer service at all times
• Utilize operational interactivity to comfortably connect with our customers, understand their needs and present solutions
• Embraces Staples values; Own it, Say it like it is, Be Caring, Keep it Simple, and Work Together every shift
• Delivers exceptional customer service
• Responds resourcefully to customer requests and concerns
• Processes accurate and efficient sale and return transactions
• Understands and utilizes basic selling skills to properly engage and present solutions to our customers
• Creates an inviting environment for customers by maintaining a neat and clean store
• Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience
• Adheres to all company policies procedures & safety standards
• Able to multitask on assorted merchandising and sales responsibilities
• Able to engage and speak to customers
• Able to work a flexible schedule
• Customer service experience in a retail environment
• Cashier experience

Mortgage Customer Service Associate Resume Examples & Samples

• Perform exception processing and research
• Assist in resolution of complex issues
• Interact with vendors in support of procedural issues
• Interpret legal and bank documents for internal processing
• Responsible for multiple system, business and product lines
• Performs other duties as requested by management
• The incumbent works under moderate supervision and exercises reasonable judgment in performing duties
• External contact with customers, attorneys, automobile and recreational finance dealers, vendors, outside agencies
• Minimum two years relevant work experience
• Three to five years office experience preferred
• Good organizational and customer service skills
• Good PC skills with knowledge of MS Office products and departmental software
• Math skills necessary
• Sets examples for others with a strong work ethic
• Flexibility to support multiple business lines
• Familiar with business terms
• Must be reliable
• Notary Public (preferred)

Seasonal B&M Customer Service Associate Resume Examples & Samples

• Ability to demonstrate empathy towards customer’s issues
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Basic typing, phone, and computer navigation skills
• Desire to continually learn, focused on solutions and are self-motivated
• Ability to navigate the Internet, email, and Instant Messenger tools
• 1+ years in a service environment dealing with the public
• Uphold company values and respect every customer
• Exude patience and ownership with each customer

Customer Service Associate, German Speaking Resume Examples & Samples

• Attend to all customer queries relating to online orders or the ordering process via email and phone
• Provide account support to customers
• Act as an advocate for our customers, reporting and acting on observed areas for improvement
• Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
• Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
• Ensure internal reference pages are updated
• Excellent verbal and written skills in German
• Matric or equivalent qualification (Grade 12/Standard 10)
• Solid typing, phone, and computer navigation skills
• Ability to efficiently navigate the internet
• Ability to thrive in a fast-paced work environment while maintaining high quality outputs
• Ability to work as an effective team member
• Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
• Positive attitude and a passion for providing excellent customer service
• Effective communication and written skills

Weekend Customer Service Associate Resume Examples & Samples

• Answer telephones; determine nature of call and direct caller to appropriate individual or department
• Receive request from within the facility and locate personnel through paging system
• Issue and collect identification badges as representatives sign in/out
• Embrace Consulate Health Care’s five core values of compassion, honesty, integrity, respect, and passion, and incorporate them into one’s daily job function
• Demonstrate respect and compassion in every interaction
• Demonstrate a passion for caring as evidenced by interaction with co- workers, residents, families, and visitors
• Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of workday, etc

Customer Service Associate Germany Resume Examples & Samples

• Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary
• Follow business controls guidelines, corporate instructions and internal processes during work
• English: fluent
• German: fluent
• Adaptability to an ever changing environment
• Strong technical skills: computer literacy, primarily in Microsoft Office and Internet browsers
• Any of the following languages is a plus: Hungarian, Turkish, Slovak, Czech, Hebrew, Russian, Polish
• Contact Center experience
• Highly customer service oriented
• Processes and creates home delivery and installation orders for both MDO and remote delivery events including manual orders. Updates and manages home delivery orders with customer requested updates and or changes. Updates computer systems with required information to ensure accurate capturing of information to include logging data, updating order notes and comments
• Processes all inbound/outbound calls from Delivery Teams, clients and customers related to home delivery events. Ensures same day resolution for any issues
• Monitors home delivery routes and trucks to ensure on time performance. Communicates any changes impacting the customers delivery event or promised time window. Works to ensure all delivery stops are updated with the correct status
• Supports routing operations for all locations and assists in problem solutions and detection of issues. Communicates to appropriate business unit
• Processes the Asset Protection Reporting to determine root cause, captures data, reports any Asset Protection and training issues
• Ability to work variable and flexible hours including nights and weekends
• Working knowledge of the Home Delivery Guidelines
• Respond to customer’s inquiries regarding deposit products, account analysis, service charges, and cash management services
• Resolve problems, service complaints, and coordinate with various bank departments in the identification and resolution of operational issues
• Frequent use and general knowledge of industry practices, techniques, and standards. General application of concepts, and principles
• Develops solutions to a variety of problems of moderate scope and complexity
• Preferred banking or financial call center experience
• Excellent customer service skills/experience desired
• Strong data entry and typing skills
• PC knowledge of Windows applications including Outlook, Microsoft Word and Excel
• Ability to prioritize and organize multiple tasks with excellent follow up
• Answer inbound calls from subscribers who have purchased Affinity Markets' individual insurance products
• Produce a positive customer experience by effective handling of problem solving scenarios
• Provide timely and accurate resolution to a range of customer inquiries including website assistance
• Accurate and concise documentation of calls handled
• Graduate of any Bachelor’s degree course
• Nice to have: Previous related work experience in the financial services or call center industry
• Basic computer and keyboarding skills with a minimum of 30 WPM
• Ability to use a Telephony system demonstrated through phone simulation assessment
• Advise callers on personal insurance needs
• Process endowments to home and auto policies
• Explain the features and benefits of the Encompass product to callers
• Answer insurance questions, such as status of accounts, billing and coverage; in most cases during the initial phone call, in a professional manner
• Actively listen to customer problem or question, showing interest and compassion
• Make outgoing calls, as necessary, to notify callers of inquiry/problem resolution
• Follow-up to make sure request is handled
• Prepare the appropriate form in a clear and concise manner to expedite handling
• Applicants will be required to obtain a PA property and casualty license after hire at the company’s expense
• Investigation/problem solving skills
• Verbal/written/telephone communication skills
• Minimum of 1 year of customer service experience preferred
• Performing data entry and order maintenance with proprietary software
• Managing changes, oversells, cancellations, and payments terms for your respective orders
• Responding to customer inquiries; providing order status/shipping updates as requested
• Creating and distributing pick tickets and shipping labels in collaboration with warehouse teams
• Transmitting invoices for wholesale accounts
• Compiling reports with monthly shipping and open order data for all showroom locations
• Oversee shipping, processing, picking, packing, and invoicing for all ecommerce orders
• Taking on related projects as needed
• Assist in identifying and troubleshooting technical issues and finding resolutions
• Strong computer skills, internet literacy and a working knowledge of Microsoft Office Suite ie Word, Excel, etc. is required
• Experience in customer service, maintenance, and support in an online environment is strongly preferred
• Be passionate about delivering superior customer service for state-of-the art medical devices
• Be energized by working for a world-class manufacturer and collaborating on cross-functional teams
• Recognize the importance of building and maintaining strong interpersonal relationships
• Interacting extensively with customers in an incoming call center environment
• Managing customer requests with phones being a priority in addition to Email, Fax and EDI (eCommerce)
• Serving as a liaison between the customer, Sales Associates, and the business to achieve exceptional results
• Managing individual projects while maintaining awareness of day to day demands
• Identifying and anticipating the needs of the customer
• Providing basic technical support
• Generating various reports utilizing multiple systems and tools
• Broadly applying knowledge of systems, processes, and culture to fulfill the job responsibilities
• Minimum of 3 years' experience in an inbound and/or outbound call center or a high-volume customer-facing role (ie. banking, restaurant, helpdesk)
• Excellent computer skills with knowledge of Microsoft Office products
• Flexible work schedule that will periodically require working remotely, after hours, and various schedules with advanced notice
• Knowledge of medical terminology and procedures
• Supply Chain knowledge
• Experience with inventory management
• Answer incoming phone calls in a polite, and efficient manner
• Provide accurate information to dealers, lenders and consumers regarding product coverage, billing inquiries or cancellation requests
• Research, and provide information on payments as necessary
• Utilize customer service skills to resolve issues and communicate information to all callers effectively
• Coordinate with other teams or departments to answer questions or resolve problems
• Other duties as assigned to support back office processes, or to assist other departments
• High School Diploma/GED required, Bachelor’s degree preferred
• 2 + years customer service, and experience in a professional business environment. Previous call center experience a plus
• Proficient computer skills using various software packages including Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are a must
• Commitment to Customer Service Excellence required
• Experience in financial, banking or insurance fields a plus
• Handle requests from customers for deposit related activities such as the opening of new accounts and time deposits, wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution
• Contact customers in accordance with request from account officer
• Frequent use and general knowledge of industry practices, techniques, and standards
• General application of concepts, and principles
• Refers to internal policies and practices for guidance
• PC knowledge of Windows applications including MS Word, Outlook, Access, Excel and Internet savvy
• Microsoft Word, Excel, and Outlook
• Phone Communication skills
• Customer services
• Strong written and oral communication
• Planning and coordination
• 4-6 years’ experience

Narc Junior Customer Service Associate Resume Examples & Samples

• Bachelor of Science in Business Administration from an accredited college or university required
• Engineering degree preferred
• Two years of experience preferred
• Answer 800 numbers to North American Response Center for I &VS requests
• Opens request in business system
• Ensures all request details are accurate and complete, and in conformance with customer needs and technician/Local Service Center capability
• Warm transfers to Customer Support Groups as necessary
• Dispatches closest, available Field Technician trained on model
• Assigns Return Material Authorization (RMA) to appropriate Local Service Center
• Administers open requests to meet customer obligations
• Performs all tasks associated and coordinates all request related activities with customer
• Expert at expediting/rescheduling requests as needed to meet customer/div requirements
• Management of more complex requests and ability to manage higher volume requests
• Demonstrates high level of accuracy in work
• Acts as a liaison to assure timely and efficient administration of requests
• Provides a highly responsive service oriented interface for the customer, divisions, Field Technicians and Local Service Centers
• Assists with resolution of matters pertaining to request administration, completion, and post request activities with internal groups
• Assures impact of changes to requests are properly communicated to all parties involved
• Reviews and distributes reports to ensure accuracy and timely response to customer
• High level of After Hours process knowledge and expertise
• Coordinates communication between the customer, service and divisions
• Interfaces effectively with all internal staff and possesses leadership qualities
• Communicates effectively with customers concerning all aspects of the request
• Participates in continuous improvement activities
• Role is to be a positive, self motivated, proactive, and influential member of the team
• Keeps management team informed of areas of conflict that go unresolved or may pose a threat to I & VS relationship with customers
• Maintains understanding of general business practices
• Maintains general knowledge of I & VS products and Process Industry
• May generate reports and perform analysis for management
• Provide initiative and insight into process improvements
• Recognized as a resource of questions and answers
• Seeks out career development opportunities through additional education or training
• Creates and performs presentations and leads short-term project teams
• May provide training and work direction for Customer Service Representatives
• Associate’s Degree, Certification, or proven equivalent professional administrative experience
• 5 years administrative experience
• 5 years of experience working in a corporate environment preferred
• Experience in Fire and Security or other major industries a plus
• Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
• Experience in Admin/Carms, MasterMind, and GetPaid
• A strong work ethic and ability to communicate effectively with upper management
• Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment
• Customer service mindset and high interpersonal savvy and approachability
• Consistent pleasant and professional demeanor toward all levels of team members
• Ability to complete assigned tasks with a minimum of guidance and oversight
• Must be able pass a pre-employment background and drug screening
• Superior analytical / creative thinking skills
• Ability to assess complex processes and issues and deliver practical solutions
• Technological Proficiency / Knowledge is a plus: Advanced Navigation Skills within the product proprietary systems that support the business across the region
• Global Client Respect/Service: Dedicated to understanding and addressing clients needs
• Planning and Organizing - Capable of organizing several complex tasks effectively in order to accomplish goals and meet deadlines
• Communication: Effective telephone and written skills ncessary to interact both internally and externally with senior level professionals
• Accountable, Achieving and Driving Results orientated
• Effective listening and communication skills
• Time management, prioritization and organizational skills that provide the individual the ability to maintain progress on multiple tasks
• Adaptability to respond to changing priorities and business conditions
• Ability to function as a member of a small team and independently
• Familiar with MS Excel, word and other applications. Experience with SAP is a pre
• Customer focused, drive for results, problem solving and business acumen
• Good working knowledge of English (oral and written) is a demand
• 1 Work as an assistant of Customer Service Associate
• ) Apply price on website and follow till price approved
• ) Apply samples on website and distribute to sales
• ) Release some special orders in system and follow till customers/sales receive goods
• 2 Follow small and medium customers assigned by team leaders

Customer Service Associate Caerphilly Resume Examples & Samples

• To answer the telephone and deal with the call to the required standard
• To respond and deal with calls, queries and complaints via telephone or e-mail from our clients
• To pass correct and sufficient call information to the appropriate person or department where necessary and within the required timescales
• To respond to update requests as and when required
• Working instructions/MIMS should be referred to at all times
• To ensure all Company policies and procedures are strictly adhered to
• Any other reasonable duties as and when required

Lead Customer Service Associate Resume Examples & Samples

• Provide sales guidance to associates on the sales floor
• Manage customer interaction – maintain a strong individual sales presence by assisting
• Customers to ensure they receive the level of service needed
• Learning – continue education to hone product, sales, and leadership skills. Continual
• Learning through certification and continuing education process
• Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g
• Replenish displays, filling holes and ensuring displays are functional)
• Hold “The Mic” to drive sales when scheduled, acting as a role model for sales productivity
• And behaviors
• Ensure price updates are executed and POP standards are maintained in accordance with
• Daily merchandising standard
• Maintain customer satisfaction
• Manage incoming folders
• Assist customers with any request/inquiry
• Enter new orders and initiate/execute maintenance to existing orders
• Coordinate orders containing new part numbers, following new part set up process
• Monitor system holds to secure the information needed to release the order for production/shipment
• Process customer complaints and follow to completion/resolution with the customer/sales representative
• Process requests for quotes and special pricing of both stock and custom parts
• Actively recommend blanket orders or “up-sell” concept where possible
• Report lost sales and lost opportunities to management
• Keep both sales representative and supervisor appraised on potential problems
• Provide account reports and details to sales and manager
• Participate in continuous improvement activities and projects
• High School or GED required
• 3 years of customer service experience or college degree in business discipline may be substituted
• Mature person with an extensive customer service background, preferably in a manufacturing setting
• Able to handle multiple priorities is a must. Must be detail oriented, a quick learner, and a team player
• College preferred
• Receive inquiries and release information in accordance with established policies and procedures
• Give directions/information to visitors, guests, residents, sales representatives, etc
• Report suspicious persons/information to supervisor immediately
• Operate computer, copier, office machines, etc., as directed
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Executive Director
• Report any known or suspected unauthorized attempt to access facility’s information system
• Accept job applications and forward to appropriate department heads
• Organize work to be addressed by receptionist on other shifts
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility
• Follow all established safety procedures and precautions when operating office equipment

Registered Customer Service Associate Resume Examples & Samples

• Efficiently manage inquiries from CWM FAs and Clients for New Account Opening/Asset Transition
• Strong problem solving and decision making skills, combined with an understanding of regulatory requirements are required to perform job functions
• Interprets procedures/ instructions to resolve problems within established policies and procedures, while adhering to banking and brokerage regulatory requirements
• Works under little to no direct supervision while performing job duties
• As required, may train lower level team members
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
• Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function
• Strong Computer Skills (MS Office)
• Ability to build rapport over the phone
• Ability to be flexible with work schedule to include weekends and evening
• Proven success working in a team environment
• Solid work ethic, professionalism, and positive attitude
• Ability to thrive in a dynamic work environment
• Answer a high volume of incoming calls for raffle-related questions
• Handle changes to orders already processed
• Answer participant emails
• Respond to departmental voice mail
• Sort incoming and process outgoing mail
• 2 years of previous customer service experience preferred
• Strong customer focus with superior phone presence
• Ability to communicate clearly, both verbally and in writing
• Ability to work on multiple projects and meet deadlines by setting priorities with work projects
• Ability to establish and maintain effective working relationships with coworkers
• Proficient with computers, Microsoft Office (Word and Excel)
• Knowledge of Microsoft Access is preferred but not required
• Bilingual – English/Spanish is a plus

Gift Wrap & Customer Service Associate Resume Examples & Samples

• Use product knowledge provided by the corporate offices about vendors, styles, prices, and merchandise, to assist customers with purchase decisions
• Effectively process POS transactions and returns in an efficient and friendly manner
• Meets or exceeds credit and email goals
• Creates a positive Fitting Room environment through customer interaction and recovery
• Upholds the values and integrity of the company
• Works well with others to accomplish tasks, solve problems and achieve goals
• Recovers and sizes merchandise to maintain presentation standards
• Must have strong verbal communication skills and customer service skills
• Take inbound calls as needed
• Process existing insurance policy changes for policy owners and field partners
• Effectively communicate with policy owners, field and internal partners
• Requires Associate's degree or 2-4 years experience
• Upon entry into the position, must become an associated person of Princor Financial Services Corporation, which requires fingerprinting and a full background check, if you work with variable products
• Continuing education such as LOMA, CLU, ChFC is strongly recommended
• FINRA registration may be required
• Must develop a basic understanding of business and personal case concepts
• Must be detailed oriented and have the ability to organize and prioritize workload
• Must develop strong technical proficiency with product systems and processes
• Strong computer skills required including the ability to use mainframe and PC based systems
• Must demonstrate strong and effective interpersonal skills with internal and external customers and be able to respond to difficult situations that require tact and diplomacy
• Requires strong customer service, and written and oral communication skills
• Must exhibit the ability to prioritize work and maintain service standards in a fast-paced environment with high accuracy and within acceptable turnaround times
• Must be an effective team player and a positive influence within the organization
• Must develop solid product knowledge
• Must work professionally and diplomatically with very demanding and diverse distribution channels

Customer Service Associate / Receptionist Resume Examples & Samples

• Operate paging/telephone system as required
• Offer beverages to visitors waiting for administrative personnel, as appropriate
• Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Executive Director
• Attend inservice training sessions and other facility meetings, as directed
• Report equipment malfunctions or breakdowns to your supervisor as soon as possible
• Ensure administrative supplies have been replenished in work areas as necessary
• Knowledgeable of proper procedures for handling confidential information
• Demonstrated organizational skills
• Process customer orders/changes according to established department policies and procedures
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process general customer requests as needed
• Process customer returns according to established department policies and procedures
• Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
• Process customer quote requests as needed. This requires a thorough understanding of the TE quoting process and all associated programs to complete
• Thorough review of all key customer documents and knowledge for escalation if additional review required
• Generate/manage backlog orders, open order reports, forecast reports and communicate late deliveries to the Customer and Team and identified
• Work collectively with all aspects of the Supply Chain to ensure the customer’s needs are met in a timely manner
• Build and maintain strong business relationships with Customers to drive an exceptional Customer experience
• Focused effort on strengthening customer relationships by acting as a liaison between Customer and any internal points of contact
• Initiate and facilitate meetings with customers and internal points of contact to proactively identify issues and/or drive process improvements for said Customer
• Independently, or as a team member, investigate and resolve Customer issues (e.g., delivery, price, quality)
• Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
• Work with assigned Key Account Manager to execute Customer initiatives
• Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles
• Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities
• Identify sales opportunities and assist in developing the pipeline for future sales activity through daily interactions with Customers
• Proficiency in SAP
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Bachelor’s degree strongly preferred
• Minimum 3 years’ experience in Customer Service role
• Job Competencies
• Excellent interpersonal and communication skills
• Team player/able to work well with others
• Ability to work well with little supervision
• Position requires FINRA Series 6 and 63 license or to obtain license within 150 days of hire
• Four year college degree preferred
• Proven record of dependability. Punctual and reliable attendance of the Customer Service Associates is critical to the success of a fast moving inbound service center
• Annuity/financial services industry knowledge is a plus
• Possess strong relationship building skills
• High School diploma required, College degree preferred
• Solid customer service experience required
• Bilingual Fluency a plus (English and Spanish)
• Must be able to learn and retain a large amount of technical information in a relatively short period of time
• Data entry skills and Window-based applications knowledge is required

FR Customer Service Associate, Communities Resume Examples & Samples

• Must be fluent in French AND English (Written and Verbal communication)
• Completed NQF Level 4 or equivalent qualification
• 1+ year of relevant customer service experience
• Proficiency in Microsoft Outlook and MS Office applications
• Experience working in a customer service or call center preferred

Facilities Customer Service Associate Resume Examples & Samples

• Advanced computer skills and demonstrated experience with office software and email applications
• Demonstrated success in following through and completing projects
• Excellent organizational skills and attention to detail
• Ability to prioritize, multi-task, and assign work to others
• Ability to take initiative and ownership of projects
• Ability to routinely and independently exercise sound judgment in making decisions
• We are unable to provide Sponsorship for this position
• Ability to work a (7.5-hour) shift between 8:00 AM - 6:00 PM Monday through Friday
• Deliver high-quality, efficient performance to our customers
• Passion for teamwork; contribute to individual and team goals in order to deliver highly responsive, customer focused service that results in high customer satisfaction
• Respond to telephone and email service requests with timely and accurate information
• Work collaboratively with business partners to provide sustainable solutions for customers
• Identify, track and share in the remediation of trends that impact operational efficiency and customer satisfaction
• Embrace and lead change to improve workflow, enhance customer satisfaction and reduce operating costs
• Deliver outstanding customer service through verbal, written and/or interpersonal communication
• Demonstrate the ability to excel when faced with multiple, concurrent and rapidly changing demands
• Ability to successfully navigate the systems used to perform the work including computer applications, web applications and insurance contracts and statutory verbiage
• Embrace the challenge of a fast-paced, front line customer service environment
• Demonstrate the ability to work independently and within a team setting
• Seek out job challenges and opportunities to constantly improve skills
• Consistently demonstrate a high level of professionalism and a strong work ethic that facilitate positive results

IT Customer Service Associate Resume Examples & Samples

• Attains a minimum of 85.5 of working hours each day in an available state while logged into the telephone ACD queue must log in promptly at designated work hours
• Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues
• Performs incident notification and escalation to ensure problems request issues are communicated effectively and receiving proper management attention
• Participates in operational readiness testing for new business transition activities as required
• Minimum of 1 years of experience with Computer Science including Customer Support
• Minimum of 2 years of experience Customer Service or Public Relations and incident tracking system
• Print Services
• Familiar with Lotus Notes Ability and desire to build additional technical skills
• Ability to follow instructions to produce desired results
• Aptitude to multi task workloads
• Willingness to travel as required

Junior Customer Service Associate With German Resume Examples & Samples

• Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
• Work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
• A challenging and dynamic workflow, ability to apply previous knowledge and learn new skills
• A various range of company benefits
• Performance bonuses
• Gym and private medical subscription
• Meal vouchers
• Additional vacation days
• Working in a leading technology and service providing company
• Developing knowledge of automotive industry processes
• Learn the best practices in client relationship management
• Proactively contact customers when issues in various applications may affect delivery commitments
• Document support efforts/ steps and record customer information in a tracking tool
• Understand customer needs in order to recommend appropriate solutions
• Develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators – Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams)
• Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction
• Update the customers, following up on solutions and communicate in a timely, professional and complete manner
• Act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
• Deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material

Customer Service Associate With Hungarian Resume Examples & Samples

• Written and spoken ability to communicate in HUNGARIAN (at least B2 level)
• Ease in interacting with people from various cultures
• Responsibility, accuracy
• Ability to adapt to all the challenges of a new project

Customer Service Associate With English & Spanish Resume Examples & Samples

• Providing excellent customer service
• Resolving issues in a timely manner and ensure high levels of customer satisfaction
• Gaining and maintaining Client confidence and organization’s trust by developing efficient relationship
• Providing explanations in relation to customer issues (both written and by phone); communication with clients in a professional manner maintaining confidentiality
• Performing order entry using internal systems
• Performs the tasks with very minimal to zero supervision (as necessary)
• Seek missing information and finds solutions
• Reporting expected vs actual output
• Escalating issues and seeking advice with Team Leaders when facing non-standard issue
• Bachelor or master degree
• Customer services experience - min. 6 months - ideally within online related services
• Written and spoken fluency in English and one of the following languages : Spanish/Italian/German/Portuguese/French
• Focus on assisting clients by driving the right product adoption for the right client – previous B2C experience would be an asset
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Ability to understand current clients’ processes and guidelines

Customer Service Associate With German Resume Examples & Samples

• Written and spoken ability to communicate in German (at least B2 level)
• Written and spoken ability to communicate in English for Accenture interaction
• Previous experience in customer service, including complaint-handling is a plus, but not a requirement
• Competent Microsoft Office user: Excel, Word and Power Point
• Provide information to policyholders, parents, spouses, and beneficiaries
• Receive, evaluate and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts and procedures
• Use computerized systems for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
• Answer product, account, policy and service inquiries, resolve concerns, and promote services by responding verbally and/or in writing
• Please note this position is located in EL Paso, TX and Roseland, NJ
• Typically 1-3 years of directly related customer service experience and well developed transaction processing experience
• College degree or equivalent business/military experience preferred
• Strong people skills with an ability to think like the customer
• A passion for delivering top quality service
• Proven record of dependability; punctual and reliable attendance is critical to the success of a fast moving, inbound service center
• Ability to learn and retain a large amount of technical information in a relatively short period of time
• Proficiency with keyboarding and window-based applications, including Internet
• Proven self motivation and active listening skills
• Excellent organization and prioritization skills
• Ability to work from home when needed. Upon the successful completion of training and meeting all operational metrics for a period of time, an alternate work schedule is possible
• Competitive base pay along with quarterly bonuses that are influenced by maintaining Attendance, Schedule Adherence, and Quality as well as an annual review of compensation
• Paid 4 week training
• Set schedules with split days off. Hours of operation are between 5:00AM – 12:00AM, 7 days a week. Must be available to work holidays
• Medical, Dental, Vision insurance, with no waiting period
• 401(k) with a company match (You put in $1.00, we put in $2.00)- Always fully vested
• Generous paid time off (21 days for years 1-5, and increases after that)
• 10 paid holidays per year
• Rewarding environment with opportunity for advancement
• Schedules customer work for In Shop or Mobile
• Performs Customer Interview utilizing the Interview Wizard
• Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes and ensures that all applicable SRTs are built in the job plan
• Conveys parts needs by name or P/N to the Parts Professional on the shop floor
• Use QuickServe Online for Parts lookup, Service and Warranty Manuals and information
• Utilize the Onan and Cummins Parts Catalogs, Fleetguard Cross Reference
• Actively involved in service center marketing and up selling
• Complies with all safety policies and procedures at all times
• Performs other service or parts front counter related duties as may be assigned
• Good verbal communication skills with external and internal customers
• Experience necessary in handling customers in a courteous and professional manner
• Analysis/problem solving with basic knowledge of diesel engine technology
• PC skills for written communications
• Demonstrates team leadership and motivates others in a team environment
• Demonstrates commitment to and creative thinking for continuous improvement
• Ability to develop and maintain a good business relationship with customers
• Demonstrates ability to initiate, expedite and follow through to task completion
• Ability to positively react to change in environment, processes and people
• Ability to perform quick decisions, have a decision making process in place
• Minimum high school graduate or equivalent
• Experience with handling customers in a courteous and professional manner
• Associates degree in Communications or similar field of study preferred
• 2+ years experience in customer service
• Omni Channel Contact Center environment experience
• Background working with social media in support of Customer Service efforts
• Working knowledge and understanding of social media platforms
• Excellent communication skills with the ability to effectively communicate information in written and verbal format
• Ability to resolve difficult or stressful customer service issues
• High level of commitment to exceptional customer service
• Experience working in a fast-paced customer contact center environment
• Excellent proficiency in computers
• Good keyboard skills
• Customer service focus
• Strong organizational skills, attention to detail and accuracy oriented
• Work well as a team member
• Familiar with Academy products
• Acceptable level of hearing and vision to perform job duties
• Deliver extraordinary customer experience on every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
• Grow and nurture customer relationships on every interaction that results in measurable customer value
• Offer custom solutions that benefit the customer
• Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, logistics and others as necessary
• Commit to being part of the solution when faced with a challenge
• Liaise effectively with various internal business partners like engineering, planning and sales to resolve Customer inquiries and requests
• Ability to work in a shift based environment

HDI Customer Service Associate Resume Examples & Samples

• Associate will also place outbound calls to customers from leads that were obtained from various marketing resources. Using a uniform script, the associate will qualify the customer, explain our product offerings and suggest why they should choose Home Depot for their home improvement needs
• Minimum Age: 18
• Must pass Background Check
• Ensuring the complaints are close looped within the best possible turnarounds (48 hours or less)
• Work closely with multiple units and functions to provide the best possible solution to customer issues
• Display high degree of empathy and understanding of customer needs in providing solutions
• Responsible for accurate responses to clients of requisite quality
• A strong communication style, ability to influence at all levels, good temperament and ability to manage relationships with customers, key internal stakeholders is a must
• Preferable - Masters
• Works as Client liaison for the team
• Gathers team data and generate reports to management Day to Day Activities
• Gathers required customer specific information
• Enters information into client system accurately
• Generates Sales Orders and follow up with suppliers customers
• Minimum of 6 months of data entry or supply chain experience
• Minimum of 6 months of client work experience
• Minimum of 6 months of experience working with MS Office
• Must be US Citizen
• Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
• Provide prompt, efficient, detailed, customer-oriented service to Amazon customers
• Act as an advocate for our customer, reporting and acting on observed areas for improvement
• Assume responsibility for developing detailed knowledge about specific product lines and features
• Ensure interactive website features are operational and surface all problematic issues for immediate correction
• · Actively seek solutions and identify trends and suggestions to customer needs
• Fluency in English and German, written and verbal communication
• Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving

Every Other Weekend Customer Service Associate Resume Examples & Samples

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc
• Greet visitors. Direct to appropriate office and/or resident room, with tact and courtesy in a professional, positive manner
• Receive, sort, and distribute mail as directed
• Announce emergency codes and instructions over public address system required
• Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses
• May be trained and assigned to perform the Customer Care Liaison duties as needed
• Perform other duties, as assigned
• 1 or more years customer service or account management experience in a manufacturing, distribution or closely related industry environment
• 2 year degree is preferred
• 3 years of experience with Microsoft Office, including Word and Excel is a plus
• Ability to work in a fast paced, team oriented environment
• Manage relationships with all customer channels through these communication vehicles: calls, Emails, Chats, and faxes and assist all customers in a professional, courteous, reliable, and responsive manner. Respond promptly with appropriates sense of urgency to customer contacts while providing superior customer service. Answer questions and provide product, processing, and pricing guidance
• Negotiate disputes of large dollar amount problems ($0 - $20,000+) in as a company and customer advocate. Negotiations may include allowances, credits, or replacement orders
• Follow up on outstanding issues/negotiations that may take months for final resolution. Maintain accurate and complete history of customer concerns by entering notes in the AS-400 system. Follow guidelines/processes and determine appropriate concessions to customers as needed. Negotiate with suppliers including product vendors and carriers for actions or credits as necessary. Utilize best judgment in many unique situations that don’t occur repeatedly
• Reach out to other teammates or other CES departments for further assistance with vendor/customer negotiations. Handle disputes customers relating to over 1,000 vendors and service companies
• Follow-up and ensure that customer credit is given promptly and accurately, including credit/debit memo process and MRA handling
• Answer product operational questions for customers. Utilize vendor calls, operating/installation instructions or service providers
• Shipping related questions including setting up storage for redirect shipments
• File shipping and handling claims including arrangement of inspections, arbitrating claims, and following up to assure resolution and customer credit
• Develop and maintain a sufficient level of knowledge on customer issues, vendor processes, products and systems
• 3 years experience working in an office/call center or customer service environment
• Strong verbal and written communication skills are essential requirements for the position
• High level of detail orientation, follow up, decision making, multi-tasking ability and problem solving are necessary. Negotiation skills require ability to balance profitability and customer experience across the organization during expediting, pricing concessions, and problem solving when there is not a clear cut guideline
• Ability to build and maintain rapport with all types of customers
• Ability to calculate basic math equations including pricing, discounts, mark ups
• The position requires above average personal computer skills and proficiency using Microsoft Office software to include Excel, Word, and Email and the ability to use Intranet and Internet applications
• Accurate grammatical and spelling skills are necessary
• Provide written and or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
• Proactively provides the customer with current information on open orders ands other account issues
• Manages and maintains OMAR order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required
• Investigates and provides resolution to any issues the customer encounters with our company
• Maintain consistent communication with product line manager, sales managers and field representatives
• Maintains quote management system for assigned customers
• Ability to read, analyze, and interpret customer requirements
• Ability to interpret and follow a variety of instructions provided in written English, oral or diagram
• Must be proficient in Microsoft Office, (Word, Excel, PowerPoint and Access)
• Strong written and verbal communications skills required

Web Customer Service Associate Resume Examples & Samples

• You have a passion for people and exceptional ability to create strong personal relationships through verbal & written communication skills
• You are extremely detail-oriented with impressive organizational skills and excellent follow-through
• You pride yourself on your superior time management and have the ability to work in a fast-paced environment
• You are self-directed, motivated to take initiative and able work with little supervision
• You have a positive attitude and strong desire to learn
• You believe customer loyalty can be a company’s number one sales tool
• You are very proficient in Microsoft Office, multi-tasking and working with several software programs at the same time
• A bonus: You possess knowledge of JDE/AS-400 or a similar order and inventory management system
• A bonus: you’ve worked with Hybris B2C, Hybris PCM and/or Blue Martini
• You have previous retail experience and customer service experience
• You possess a passion for the outdoors, including one of our core sports
• You have a High School Diploma or equivalent with some college preferred
• Compile and input accurate product assortment data into Pearl Izumi’s content management system ensuring data integrity for both seasonal and off-season launches
• Manage all seasonal translations for international sites
• Perform rigorous testing for each seasonal launch
• Drive sales to achieve brand financial goals by ensuring that all products are presented in the best depiction possible via imagery, accurate Product Detail Page description copy, etc
• Oversee customer product reviews and report out on monthly trends
• Minimum of 2 years in a customer service role
• Organization, detail orientation and multi-tasking skills required
• Basic math and computer skills
• Excellent phone and communication skills
• Ability to learn quickly, process high call volume, and think outside the box
• Strong work ethic, do what it takes to get the job done approach, while maintaining high business ethical standards
• Proficient in Excel, Word, PowerPoint, and Outlook
• Successfully complete training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies
• Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner
• Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues
• Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
• Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes
• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information
• 1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• 1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
• 1 year experience working in any department at a Lowe's retail store
• NEW YEARS DAY
• MEMORIAL DAY
• INDEPENDENCE DAY
• BLACK FRIDAY (Day After Thanksgiving)
• CHRISTMAS EVE
• NEW YEARS EVE
• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
• Maintain an accurate directory of customer contact details and company information for assigned customers and communities
• Proactively seek out opportunities to obtain electronic data feeds and websites that can be scraped
• Follow up field visits with client care calls, soliciting feedback on the quality of service and effectiveness of training sessions, contributing to the ‘Service Override’ assessment of the field team
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
• Experience in high volume customer service call center; building rapport over the telephone and overcoming objections
• Experience of delivering results whilst working to deadlines under pressure
• Excellent communication and influencing skills; verbal and written
• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Ability to plan and organize workload in a fast-paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology led environment
• Comply with TE’s Continuous Improvement Initiatives
• Bachelor’s degree, preferably commercial
• Good working knowledge of English and Polish (oral and written) is a demand
• Perform order entry in SAP system
• Co-ordinate orders, liaising with internal and external customers to delivery and AR collection
• Manage complaints and return process
• Supporting Sales in all order related activities, ensure proper documenatation is maintained and transactions are carried out in acccordance to company policy
• Generating reports for management meeting and analysis
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in Customer Service role
• Must be able to speak and write English
• SAP Skill compulsory
• Strong interpersonal / communication skills and a team player
• Transcription and entry of paper/fax customer purchase orders into TE SAP order management system
• Completely and accurately enter all relevant purchase order data elements including part numbers shipping and billing information, and any special instructions
• Orders are to be created per documented work instructions
• Manage all system alerts and ensure all data elements have properly mapped from the customer transmission to TE SAP system
• Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales
• Performs other duties as assigned. Examples include, but are not limited to: taking an inventory or participating as a new store visual support associate; traveling as needed through the home district and into other districts as required in support of ongoing new store and remodel programs
• Prior experience in merchandising and visual presentation in a retail environment
• Working knowledge of basic carpentry tools
• Basic computer skills, including Excel and Word
• Delivering an exceptional customer service experience
• Maintaining a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Demonstrating consultative experience, ability to influence, and resourcefulness
• Feeling energized by a desire to help and connect with people
• Exhibiting an ability to maintain progress on multiple tasks, set priorities, and manage time effectively
• Working in a shift based environment
• Acting as a team player, critical thinker, self-motivator, and problem solver
• Maintain a proactive positive attitude
• Willingness to accept coaching as a way to improve your service to customers
• Be an action-oriented, flexible problem-solver who will assist customers in expediting orders
• Correcting post-sale problems
• Communicate with customers primarily via email and phone utilizing a variety of software tools to navigate customer accounts
• Research and review customer policies
• Communicate effective solutions in a fun, and fast paced environment
• Ability to use a desktop computer system
• Excellent typing skills
• Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
• Ability to communicate correctly and clearly with both internal and external customers
• Excellent documentation skills
• Good comprehension skills-- ability to clearly understand and state the issues customers present
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Ability to approach problems logically
• Strong time management skills
• Ability to effectively prioritize work time to ensure productivity and department standards for time spent
• Respond within department service standards to all telephone calls from clients and advisors by providing account information regarding a broad range of subject areas such as product, procedures, tax, and transactions
• Utilize all reference materials and deliver consistent information to our customers
• Deliver trusted, professional, and reliable service to John Hancock Policy Holders and Advisors
• Provide effective and timely resolution of a range of customer inquiries
• Maintain a positive and cooperative tone at all times with both customers and coworkers
• Focus on taking ownership of each call and striving for first call resolution
• Complete ongoing training to stay abreast of product, industry service and policy changes
• Process transactions over the phone and take instructions for follow-up which include but not limited to address changes, form requests, benefit summaries, and billing inquiries
• Determine requirements needed in order for client and advisor request to be processed
• Coordinate with other departments to determine best approach for resolving service or operation issues. Utilize support staff and follow escalation procedures as needed to ensure quality service
• Resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources such as Team Leaders, peers, or other business units
• Document, track and report significant client/advisor discussions or complaints
• Perform all follow-up customer calls in a timely manner when necessary
• Assist clients and advisors with website inquiries. Promote self-service where applicable
• Candidate must meet job expectations and pass all performance metrics in his/her current Unit
• Excellent written and verbal communication skills. Ability to converse effectively using the English
• 1+ year of previous Customer Service / Call Center experience
• Working knowledge of ZenDesk (customer service platform) and Magento (ecommerce platform)
• Previous Data and Order entry experience
• Serve as day-to-day operations contact between BioMarin and BioMarin’s contracted Distribution Partners. Primary focus will be in customer service and product distribution. The Customer Service Associate will also be required to offer solutions to problems and provide action plans to BioMarin Distribution Partners
• Follow and adhere to agreed processes defined for the department
• Order and shipment coordination for all international customers, in close partnership with the Logistics and Finance departments internally and distributors and customs brokers externally
• For international orders, work closely with Area Directors and customers to ensure all export documentation requirements are in place prior to product shipment. This includes preparation of commercial invoice, certificate of Origin and other documents as needed
• Resolve any issues, which could result in the shipments being delayed as well as manage both internal and external customers if delays do occur
• Continually seek and identify new areas for enhancement as related to customer service and product distribution
• Participate in cross functional team projects
• Monitor Oracle transactions with 3PLs managed through an EDI interface
• Ensure all transactions are complete for month end, from an order management and customer set up point of view
• Work alongside a busy Commercial Operations team and deal with ad-hoc requests and offer logistical support when necessary
• Small requirement for national and international travels
• Strong customer service experience in an international environment desirable
• Previous experience with import/export regulations
• Presentation skills and able to communicate effectively
• Knowledge of Oracle or similar ERP system
• Additional language a plus
• Follows posted instruction on use of various detergents and tools to be used to clean specific areas. Some tools are mechanical
• Performs cleaning assignments at the same time daily, unless otherwise instructed
• Cleans up spills promptly
• Cleans driver’s restrooms and lounge as needed, but no less than once daily
• Keeps all storage closets/rooms in a clean and orderly condition
• If applicable, cleans room and changes linens when a driver vacates his/her room in the driver’s dormitory
• Cleans outside terminal grounds as requested (i.e. pulls weeds, maintains grassy areas of sidewalks/parking lot)
• Support all internal and external partners to address customer’s needs and help grow the business
• Process returns, debits, credits, sourcing orders, inquiries, feedback and quotes
• Captures lost sales to improve local inventory. Cross reference requested items to find on-contract, compliant alternates. Utilize Sourcing to supplement current RedBook offering
• Accurately prepares referral orders for customer pick up. Keep record and track referral orders and back order items
• Works effectively with cross functional partners in a team environment to accomplish organizational goals and to identify and resolve problems
• Work in an environment with external partners daily, where exceptional business acumen and poise are necessary
• Actively participate in a safety culture and use safe practices in everyday operations. Participates in all required training to ensure proper compliance of HAZMAT and safety principles
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents. Respond to emails timely
• Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company, state and federal guidelines for tobacco and alcohol sales
• Performs refunds or exchanges while following company policy to ensure a quality customer service experience and maximize profits. Assists in handing out paychecks or other paperwork to associates
• Responsible to keep desk area clean and organized. Completes necessary logs for store compliance policies regarding lottery, bill pay, Western Union and store donations
• Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance
• Performs other duties as directed by superiors
• Keys class credit (parts coming back to DC) manually for stores as needed
• Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through
• Ensures orders are completed that are keyed and purchased as factory special order from suppliers
• Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired
• Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists
• Resolving orders not transmitted to RADS
• Makes claims to carriers for damaged freight
• Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance
• Stocking parts and various warehouse responsibilities
• Explains and upholds contract coverage to customers and/or contractors
• Adapt to a fast-paced environment
• Actively monitoring orders placed via Deliveroo up to completion
• Answering inbound calls from Customers/Drivers/Restaurant
• Proactively Liaising with Drivers/Restaurants to ensure orders run smoothly
• Providing feedback to relevant departments to help improve our customer experience
• Investigate and resolve customer complaints and queries
• Respond to customer issues via email and phone
• Attend to customer requests and all issues related to Export/Import cargoes via call, email, and any possible channels within agreed timelines and as assigned by direct supervisor through task demarcation or on ad-hoc basis
• To ensure a smooth execution of shipment and work closely with internal stakeholders to ensure all requirements and standard operating procedure is applied
• Closely follow up with Global Service Centers (GSC) to ensure Service Level Agreement meet
• Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements
• Typically requires a minimum of 1-2 years' experience in a customer service environment
• Ability to multi-task and make decisions based on the customer's needs
• MUST be open to working a flexible working schedule to include either 1st or 2nd shifts
• Improve process and productivity
• Documentation and its dispatch
• Telephone etiquette
• Thorough system knowledge
• Live our values
• Minimum 2 year of experience in handling SCM / FF customer
• Data entry of faxed, emailed, and phone in orders for production
• Communicate with customers to determine expected delivery date and time
• Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; and following up to ensure resolution
• Greet customers in a courteous, friendly, and professional manner through written or verbal communication
• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job
• A high school diploma is required; Bachelor’s Degree strongly preferred
• Schedules vary based on business needs. However, Customer Service is staffed Monday – Friday from 6:00 am to 9:00 pm and Saturday from 7:00 am to 5:00 pm. We're currently staffing for Monday through Friday, 12:30 - 9:00 pm
• Demonstrates competence in the application and use of computer and communications technology
• Develops and maintains effective relationships with employees, internal partners, and customers so that business objectives can be achieved
• Proven teamwork and people skills
• Bi-Lingual skills preferred
• Provide excellence in sales and customer service by ensuring a convenient and enjoyable shopping experience for the customer, including customer orders, inquiries and requests
• Determine options for appropriate resolution and communicate with customers regarding actions and satisfactory resolutions. Communicate and consult with business units as required
• Receive and respond to customer issues, concerns, queries, etc., via telephone
• Follow up with customers as required to ensure customer satisfaction with resolution
• Maintain appropriate documentation and records of customer issues, concerns, action taken for resolution, etc., in accordance with Sears’ systems, policies and procedures
• Ability to analyze cause of problem and take the initiative to apply appropriate solutions
• Enjoy assisting people in finding solutions to problems
• Can openly share information with others and work independently
• Previous experience in a Call Centre an asset
• Proficient computer skills, including keyboarding and data entry
• Email: [email protected]
• In Person: 500 College St E, Belleville ON (between 8:00am and 4:00pm)
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
• Desire to continually learn
• Solution oriented and self-motivated
• Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook
• Identifying and agreeing the right solution for the customer, using your ability and your licence to wow
• Thinking and acting like the customer, involving customers in determining outcomes that are best for them, understanding their short, medium and long term needs
• Balancing different viewpoints and customer insight with policies, exercising clear judgement and initiative to reach the right customer outcome that is within the best interest of the Bank
• Proactively working to avoid issues, confidently making self-initiated contact, anticipating needs and addressing customer queries and concerns efficiently and effectively and surprising with unexpected solutions
• Interacting with customers on their terms, in an engaging way that demonstrates open-mindedness, actively listening and being genuinely curious, flexing your style to reflect customer preferences
• Investigating customer queries, concerns and complaints whilst withholding judgement, using the conversation cycle and role modelling mutual respect to create exceptional customer experiences
• Experience in delivering exceptional customer interactions in a professional and caring manner
• The ability to balance different viewpoints, customer / client insight and policies to reach the right customer and Bank outcome
• Excellent planning and organisational skills with a strong attention to detail in preparing for each contact and approaching each investigation using own judgement to balance with pace
• Strong communication skills, both verbally and in writing, to deliver positive impactful communication needed to gather information, clarify circumstances, and explain outcomes clearly and effectively
• The ability to remain in control and empathetic to move the conversation on and find common areas of agreement
• Being an excellent team player, supporting a culture of individuality, fun, and the sharing and embedding of best practice but with the ability to work individually and under pressure
• Active participation in tiered 2 accountability as part of TEOA PIM process
• Price residuals: work with Sales, Finance, etc… to resolve
• Be responsive to numerous requests for information and action: delivery, price, quality, transportation, etc…
• Interact internally with Sales, Product Management, Quality, Engineering, Logistics, Pricing, etc… via telephone, email and IM to support our Customers quickly
• Proactively provide updates to Customer concerns and escalate when appropriate
• BA/BS degree preferred (Communications, Marketing, Business or Supply Chain preferred)
• This seasonal assignment will run approximately 3 - 6 weeks
• Candidates must be able to attend a mandatory on-site training, dates to be discussed
• Position pays $12-$13 per hour, with opportunities for pay increases
• Answer incoming calls promptly to place orders, answer questions and assist with service issues
• Create a positive and memorable experience for the customers by establishing a unique personal connection and engaging in a sincere and enthusiastic manner
• Determine applicability and scope of problem resolution (recovery solution) and process replacement/refund as appropriate
• Meet established department average handle time /quality service levels and other identified performance targets on a consistent basis as determined by side-by-side and remote monitoring
• Additional responsibilities may include but are not limited to; processing email, assisting with telephone surveys, completing call tick sheets, participating in focus groups
• Previous experience with customer service in a call center or retail environment preferred
• Professional verbal and written communication skills; exceptionally friendly and conversational
• Good judgment in terms of customer recovery strategies
• High tolerance for heavy phone work/interaction with the public/emotional conversations
• Demonstrated basic computer proficiency in a windows environment, internet navigation and keyboarding skills
• Self starter and the ability to work independently with a high degree of accuracy
• Must be able to work the week prior to holidays
• May have access to confidential information which the applicant must maintain
• Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services
• Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed
• Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
• Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted
• Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information
• Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP
• Maintain awareness of the way performance and actions affect members and KP’s financial stewardship
• Be open and receptive to feedback, and change behavior to improve performance
• Firstsource Transaction Services, LLC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws
• Call center experience preferred. Health insurance experience preferred
• Minimum typing speed = 30wpm
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• Ability to thoroughly understand a large, complex organization and its functional policies, processes, and customers
• Demonstrate analytical and problem-solving skills
• Basic knowledge of and personal computers required, including experience with Windows based environments
• Demonstrate strong reading comprehension and writing skills to analyze and document interaction
• Follow established procedures to meet customer/member needs
• Demonstrates primary commitment to customer/member needs (before other requirements), intervening and taking immediate action as appropriate
• Ability to read and respond clearly and succinctly
• Ability to understand, interpret, act on, and direct own work based on analysis of a variety of statistical measurements of individual and contact center performance
• BS degree or minimum 1 to 2 years of customer or financial services experience
• Excellent oral and written communication skills and a strong commitment to providing exceptional customer service
• Must be receptive to change and detailed performance feedback
• Proficient with multi-tasking and Window-based applications
• Proven self-motivation skills and record of dependability
• Strong active listening skills and the ability to engage customers and make customer-focused decisions
• Flexibility with regard to schedule; must be able to work various shifts and overtime as needed to support business objectives
• Process Client-Generated Supply Orders in support of FM Agreements
• Answer phones for the department
• Conduct yourself in a professional manner at all times
• Friendly personality and good attitude
• Proficient with Microsoft Office Applications including Word, PowerPoint and Excel
• Commitment to provide a high level of customer service
• Communicate well, both oral and written
• Flexibility to work overtime on occasion
• Some College is a plus
• Entry-Level position, no experience required; some office experience preferred
• Microsoft Word, PowerPoint, Excel and Outlook experience
• Responds to employee inquiries and concerns; and maintains the confidentiality of sensitive information
• Coordinates selection and employment process including posting jobs, scheduling interviews, and scheduling drug testing
• Schedules, plans, and conducts new-hire orientation
• Provides policy information and answers employee questions regarding company policies and procedures
• Ensures accurate completion of new-hire paperwork (e.g., Payroll documents); and enters new-hire information into appropriate system/s (e.g., PeopleSoft, Genesis)
• Complies with all safety procedures; notifies management of accidents; and follows reporting and drug screening procedures
• Tracks and maintains employee attendance records in the timekeeping system (e.g., Kronos) and manually when necessary; and reviews and produces various timekeeping reports (e.g., punch-ins/punch-outs, declines)
• Performs administrative functions such as copying documents, filing, and maintaining paper files (e.g., Employee Declines Report, Driver Meal Verifications, Associate Requests, Signed Schedules, Call-Out Slips)
• Assists employees in completing benefit enrollment change requests; and communicates and distributes benefit information (e.g., insurance cards)
• Updates and maintains employee payroll information and personnel records while complying with file maintenance and retention requirements (e.g., Sarbanes-Oxley)
• Maintains training facilities and training supplies
• Greet all customers and provide them with prompt courteous service and assistance
• Provide outstanding friendly customer service
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned
• Keep the inside and outside of the store clean and in good order
• BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements
• Receives and processes customer rental and purchase orders according to establish procedures
• High school diploma or other specialized training/equivalent related experience
• Minimum of two or more years of demonstrated experience in a customer service or closely related environment
• Demonstrated organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously
• Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers
• Demonstrated keyboard and personal computer skills (experience with Microsoft Office including Excel, Word or equivalent applications required) including the ability to pass a 10 key assessment examination
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish projects
• Multitasks, prioritizes and meets deadlines in timely manner
• Strong organizational and follow-up skills, as well as attention to detail
• Regularly scheduled overtime is a requirement of this position
• Builds and maintains strong business relationships with Customers to drive an Exceptional Customer Experience
• Presents TE products, services, and capabilities to best meet the needs of the Customer
• Responds professionally and timely to inquiries from TE’s key accounts via multiple methods (phone, email, fax, meetings, etc.)
• Independently, or as a team member, investigates and resolves Customer issues – delivery, price, quality, product and tooling information, etc.- in a timely fashion
• Works with assigned Global Account Manager to execute the account plan
• Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management
• Processes customer return material authorization requests and changes to those requests according to established department policies and procedures
• Initiate and facilitate meetings with internal points of contact to proactively identify issues and/or drive process improvements for said Customer
• Focused effort on strengthening customer relationships by acting as a liaison between Customer Service and any internal points of contact
• Working knowledge of SAP required
• Bachelor’s Degree in related field preferred
• 3 to 5 years customer service experience required
• Demonstrated ability to work as a member of an account team to identify new opportunities
• Demonstrated adaptability to changing priorities, strategies, and business conditions
• Advanced knowledge of Microsoft Office Suite
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Perform accurate price check functions
• Control excessive use of store supplies, such as bags and cleaning materials
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms and rest rooms as assigned
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Profile business and consumer clients to determine financial needs and through a consultative needs based sales approach, open appropriate products and services to meet those needs
• Actively profile for future business by uncovering potential business that is held by competitors and asking for that business
• Make appropriate referrals to other business lines, including commercial and business banking based on information obtained through profiling
• Sells and redeems savings bonds and travelers' checks and updates appropriate logs
• Orders new and replacement ATM cards and processes pin changes as required. Updates appropriate logs
• Issues replacement passbooks, completes and updates appropriate paperwork and logs
• Processes outgoing wire transfers and collections
• Manage the Quality Assurance reviews of Suspicious Activity Alerts, the filing of suspicious activity reports (SARs), the filing of Currency Transaction Reports (CTRs), performing Enhanced Due Diligence (EDD) on high risk customers, and monitoring and reviewing of OFAC screen results. Responsible for reviewing and approving very complex QA reviews
• Maintain the bank's Quality Assurance program, update detailed testing, procedures, and processes. Identify issues, exceptions and patterns, escalates to the Quality Assurance Manager
• Identify and report key risk indicator (KRI) metrics produced from the quality assurance reviews. Share KRI reports with the Quality Assurance Manager, the BSA Manager, and the BSA Officer
• Develop, create, implement and manage the internal BSA testing of the FCRM alert thresholds and overall tuning and optimization based on the strategy set by the Quality Assurance Manager. Assign appropriate resources, prepare written reports, and escalate issues to management
• Operational relationship Various BSA/AML Consultants
• Superior organizational and analytical skills. Team oriented and able to work independently
• Respond within department service standards to all telephone calls from clients by providing account information regarding a broad range of subject areas such as product, procedures, tax, and transactions
• Perform outbound calls to confirm customer satisfaction
• Respond to client’s emails accurately, on a timely manner
• Research and administration of routine and/or non-financial transactions on applicable systems for Manulife clients and/or advisors
• Participate in special projects as required and provide ad hoc analysis and reports
• Other tasks/responsibilities as assigned/required
• Graduate of any 4-year Bachelor's Degree course (Internal/external)
• Candidate must meet job expectations and pass all performance metrics in his/her current Unit (Internal)
• Above average written and verbal communication skills. Ability to converse effectively using English language
• Ability to clearly understand and act on presented problem statement
• Ability to compose a grammatically correct, clear and concise email
• Candidate must demonstrate good problem solving skills
• Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
• Candidate must be open to being cross-trained to handle multiple product lines, as well as multiple modes of communication (inbound calls, outbound calls, email response)
• Candidate must be willing to rotating schedules
• Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
• 6 Months previous experience in a receivables management, collections and contact center environment, preferred
• Familiarity with Microsoft Windows, Word, and Excel applications
• Knowledge of phone dialer functions and call campaigns
• Respond to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations, and complaints
• Expedite orders and requests for literature
• Analyze individual solutions and take appropriate action to insure that customer needs are met
• Process customer orders for credit approval and maintain department records
• Enter and verify new accounts and changes affecting customer accounts into the credit database
• Collaborate with finance, engineering, scheduling, purchasing and inter-company
• Regional account/management
• Review current credit rating
• Coordinate activities with internal company departments, vendors and common carriers
• Provide necessary follow-up and initiate correspondence
• Prepare customer correspondence concerning overdue accounts
• Process customer orders and issue credits
• Access, update, and maintain records for individual accounts
• Prepare quotations for standard products as required
• Prepare return material authorizations
• Comply with export compliance
• Minimum of 3 years customer service experience
• ERP Experience for sales quoting/order entering
• Prior ERP System implementation experience
• Customer service experience in a manufacturing environment
• Excellent organizational and business processes skills
• Excellent communication, problem solving, and interpersonal communication skills
• Results-oriented, self-driven, and have the ability to successfully prioritize and execute many detailed tasks at any given time
• Minimum of 1 to 2 years of Prudential or other Financial product/service experience
• Excellent oral and written communication skills and a strong commitment to providing a low effort customer service
• Strong active listening skills and the ability to engage customers and help them figure out what they need
• Shifts could vary with times ranging from 9:45 to 6:00, 10:45 - 7:00 or 11:45 - 8:00 pm. Must be able to work overtime as needed to support business objectives
• Be the escalation point for customer service issues escalated from Tier 1 and Tier 2 support staff
• Deliver timely, accurate and respectful follow up to customer questions and issues
• Build deep knowledge of 2K products
• Have in depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consoles
• Take ownership of Customer Service incidents and work to successfully resolve them
• Interact effectively with customers and internal developers
• Escalate issues as needed
• Assist in generating training materials and customer facing documentation
• Become the subject matter expert for Tier 1 and Tier 2 Support
• Work closely with other customer service associates
• Minimum age of 18 years and above
• Proficient in Windows, and MS Office
• Working knowledge of current video game platforms and related hardware
• Ability to establish and maintain effective working relationships with various 2K teams and our customers
• Reliable, and can be counted on to work all scheduled shifts
• Capable of working any mandatory overtime; which can occur during the work week, weekends, and holidays
• Must be able to communicate effectively in English, in both written and oral forms
• Previous customer support experience in an online environment
• Familiarity with Zendesk, helpdesk software or issue/bug tracking tool
• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality
• Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction
• Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
• Assist in the mentoring and training of new staff
• Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal)
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs
• Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals
• Educates providers on how to submit claims and when/where to submit a treatment plan
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved
• Informs providers and members on Magellan?s appeal process
• Lead or participate in activities as requested that help improve Care Center performance, excellence and culture
• Links or makes routine referrals and triage decisions not requiring clinical judgment
• Performs necessary follow-up tasks to ensure member or provider?s needs are completely met
• Refers patients/EAP clients to the Magellan?s Care Management team for a provider, EAP affiliate, or Facility
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers
• Support team members and participate in team activities to help build a high-performance team
• Thoroughly documents customers? comments/information and forwards required information to the appropriate staff
• Communicate with customers either by telephone and or email
• Research and resolve customer questions and concerns
• Traces freight for customers
• Participates in proactive team efforts to achieve departmental and company goals
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times
• Must have good people skills with an outgoing friendly positive attitude
• Able to work retail hours including overtime, weekends and holidays
• Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties
• Able to work on feet (stand and walk) for assigned work shift
• Provide accounting related customer service to agents, agencies, clients, and internal staff. Position involves a mixture of processing oriented work with phone oriented work (roughly 10-12 calls/day)
• Communicate effectively with customers to resolve questions regarding agent related issues
• Work on new agent appointments including licensing and system set up related items
• Set up commission schedules and codes in system to ensure that commissions pay out properly upon issuance of policies
• Balance a variety of reports from one to another and resolve discrepancies
• Prioritize work and have tasks completed on time
• Process address changes, return mail, general correspondence, new agent set up, license updates, servicing agent changes, decease agents, name change, assignment of commissions, agent termination, direct deposit set up and tax ID number changes
• Required schedule Mon-Fri 8am to 5pm
• “Smiles and Says Hi!” Greets all customers and Associates encountered with a smile and encourages others to smile and say hi. Assists customers in a friendly, courteous manner
• Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests. Supports fellow Associates through Yes We Can actions and behaviors. Promptly responds to call box/phone pages
• Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer
• Solicits, opens and activates Kohl’s Charge applications in accordance with Company standards
• Solicits e-mail addresses from customers
• Responds appropriately to POS backup calls and Service Desk calls. Assists at POS and Customer Service as needed and complies with the Company’s “2 in-a-line” standard
• Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor. Processes rain checks within Company standards
• Handle incoming calls and other communications. Provide accurate information and support to dealers, distributors, mass retailers, consumers and other departments regarding, order status, order inquiries and changes, order tracking, shipment issues, and policy questions. Responsible for handling incoming orders, logging 100% of contacts in the Salesforce CRM system, and processing returns and credits. Thorough working knowledge of order entry system and other modules to handle all aspects of order management required. Working knowledge of warehouse operations in relation to order handling and parts distribution is necessary
• Provide technical frontline support to dealers, distributors, mass retailers, consumers, third-party providers and other departments regarding part identification, pricing, part availability, part research, and internal part issues. Assist in determining product and interchangability requirements. Thorough working knowledge and operation of online parts reference tools and processes required
• Make sound decisions to resolve any issues and/or problems related to phone calls, emails, faxes and electronic orders by utilizing available resources such as internal and external personnel, software programs, documented procedures, and all reference materials to ensure customer satisfaction. Responsible for creating and maintaining process documentation. Utilizes Project Management tools as necessary. Participates in departmental and divisional projects as assigned. Effectively organizes, assembles and arranges resources for optimum efficiency
• Demonstrate and continue to develop through training, team involvement, and interaction with other departments, the skills needed to maintain the highest standards of professional excellence. Skills to include proper telephone and email techniques per department guidelines
• Provide daily departmental support by managing the following: divisional marketing programs, distributor/dealer account maintenance, system order exceptions monitoring and resolution, order expediting, claims and part return processing, electronic order administration (EDI, EDN, OMS), inventory allocation checks, cross referenced parts maintenance, and multiple reporting functions. (Excel, Access, SAP, DPE). Analyzes and adjusts work procedures for maximum efficiency
• Additional duties and projects as assigned; most commonly assigned include dealer closeouts, online store administration, Toro employee parts sales, Engineering and in-house orders, and third-party escalated case handling utilizing SalesForce software
• Processes for correcting EDI or keys receipt of parts for incoming freight
• Runs reports and reviews "old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock
• Writes checks at DC and maintains manual check log
• Performs end of day accounting for stores and the transferring of funds from local bank account to HQ’s bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store’s AR to get true total of stores purchases
• Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item
• Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email
• Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities
• Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ
• Reconciles the bank account that all deposits go in to from local depository account to HQ’s bank account
• Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily
• Processes updated storefront with bulletins, new stores, etc
• Processes bid proposals
• Processes paperwork to fulfill IBS contract requirements
• Ensures all paperwork and processes followed for items sold outside of US
• Charge stores as needed for class pick up and handling
• Ensures nightly billing process is set up and runs
• Handle a large volume of daily telephone inquiries from both internal and external customers
• Ensure proper documentation on all inquiries
• Process EFT set ups, and payment transactions
• Provide excellent customer service and meet or exceed quality assurance and adherence guidelines set forth by supervisors
• Report and research inconsistencies that arise
• Ability to provide best-in-class customer service and promote a positive and professional image to both internal and external customers
• Clear and non-abrasive written and verbal communication skills
• Superior phone etiquette
• Quality is of the highest importance, so high accuracy of data entry is crucial
• Ability to work independently with a minimal supervision
• Ability to handle and maintain confidentiality of insured’s information
• Demonstrate an open-minded, team-oriented, and collaborative work style
• Assists in processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction
• Assists vendors and customers, face to face and via telephone, with all inquires and supporting needs
• 1 + year of experience in a customer service/customer care role
• Proficient in MS Office, e-mail and internet technologies
• Knowledge of commonly-used concepts, practices, and procedures within a customer service/customer care role
• Ability to multi-task in an intense, fast-paced, high-energy environment
• Concise and thorough with a high degree of attention to detail
• Possess strong verbal/written communication and problem solving skills
• Answer internal and external customer inquiries in a timely, courteous, and professional manner
• The ability to manage expedited and distressed freight, in order to meet and exceed customers expectations
• Monitor Corporate Accounts; provide pick up and delivery information to customer
• Assists terminals with granting requests for special delivery requirements
• Assist in development of standard Market Trend reports for various multiunit accounts
• Compile and produce key data for quarterly, semi annual or annual Business Reviews
• Generate monthly Sales Reports and Credit Analysis Reports
• Assist with data gathering and editing presentations for Annual State of the Customer Reports
• Collect, edit and summarize data needs for Internal Price Audits
• Simplify overall workload planning and resource management for members of the National Account Team
• Customer service oriented self-starter, with excellent interpersonal skills
• Flexible, team player, “get-it-done” personality
• Strong ability to multitask and to meet deadlines
• Verify all delivery orders and bills of lading have been received and are correct
• Check that data is correct in the system
• Develops and maintains a positive working rapport with customers & transportation partners
• Work in a fast paced environment
• Ensure that all documentation is processed in a timely manner
• Communicate on a daily basis with CSO team, Transportation carriers, managers and/or supervisors when issues arise
• Monitor and report any level of service failures to the Customer Service Manager
• Handle all requests from customer in a timely manner
• Support Damco Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions
• Performs job related duties as specified by management
• 6 months retail experience
• 6 months experience as a Loader at other home improvement or hardware retailers
• 6 months experience working in any department at a Lowe's retail store
• 6 months retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping
• 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles
• Sales of repair stations’ services
• Maintenance of customer accounts
• Coordination of customers’ requirements within the repair stations
• Maintain a commercial catalog that meets the requirements of the Federal Acquisition Regulations
• Updates catalog sales information as needed
• Analyze market analysis to ensure market competitiveness
• Follows Policies and Procedures to support all catalog items to ensure adequate pricing controls
• Coordinate / interface with other departments to ensure adequate billing and invoicing controls are in place to support commercial catalog sales to military programs and commercial entities
• Provides sales support to new and existing customers
• Greets visitors and potential customers
• Assists coworkers and those in other departments to successfully perform job tasks and functions when necessary
• Exhibits positive courteous behavior with customers, businesses and coworkers
• Maintains logs, charts, reports, and informational databases necessary and sufficient to coordinate, monitor and track sales and profitability
• Perform operating procedures for processing of customer invoices
• Monitors customers on open accounts and assists in establishing/setting credit limits
• Responsible for monitoring, warranty claims
• This job does not have supervisory responsibilities
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence
• Effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Comprehend and process information rapidly and accurately
• Recognize or identify the existence of a problem as well as elements of a problem
• Retain information and make decisions according to standard policies and procedures
• Apply general concepts or rules to specific cases to proceed from stated premises to their logical conclusions
• Discern priorities
• Perform a task in the presence of distracting stimulation or under monotonous conditions without significant loss of thought process and efficiency
• Utilize information obtained by shifting between one or more channels of information
• Create, enter, retrieve and print from software packages such as; Excel, Word and PowerPoint
• Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS)
• Databases sufficient to perform the job, duties, and tasks associated with the position
• Military or commercial aviation maintenance
• FAA and U.S. Government regulations for federal contractors
• Aircraft component terminology
• Log all customer inquiries in Service Desk Support platform
• Process orders, forms, applications, and requests
• Assist with refunds, exchanges, or cancellations
• Troubleshoot and determine problems for customer specific operating systems and applications
• Tracking customer orders and updating the customer as need be on the status of their requests
• Resolving problems by clarifying the customer's needs; determining the cause of the difficulty; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Update customer provided design files to publish on ecommerce sites
• Set up new customer accounts
• Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact
• Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality)
• Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
• Process customer orders/changes according to established department policies and procedures in a timely and accurate way
• Due to ITAR regulations, US citizenship or US lawful permanent residency (green card) is required to apply for this position
• Strong interpersonal skills and ability to consistently demonstrate working in a team
• Bachelor’s degree strongly preferred with a minimum 3 years’ experience in Customer Service role
• Ability to work with all levels within the organization
• A process improvement focus that includes time management, attention to detail and organizational skills
• At least 1 year experienced in customer service call center
• Friendly and can-do attitude, and willing to help at all times
• Strong communication and interpersonal skills
• Fluency in Vietnamese and knowledge of English
• Proficient in Word, Excel, Power Point and Internet
• High adaptability, hungry to learn and grow
• Able to work well with team members in a high pressure
• Initiative, able to change and make necessary changes
• High stress tolerance
• Resolve problems, answer questions, handle transaction, arrange for special requests, and make decisions under assigned authority
• Analyze data and make recommendation as to exposure and possible risk to the bank on, new accounts, wire transfers, overdraft conditions and uncollected funds usage
• Handle and resolve customer implementation concerns that come in through calls and/or support tickets
• Provide backup support for Relationship Managers as needed with on-site Implementation support
• Provide backup support in addressing end-user (homeowner, donor) issues as needed
• Provide backup support for all account processing duties as needed
• Respond to customers inquiries regarding deposit products, account analysis, service charges, cash management services
• Limited use and/or application of basic principles, theories, and concepts. Limited knowledge of industry practices and standards
• 3 or more years of customer experience and banking
• PC knowledge of Outlook, Microsoft Word and Excel
• Analytical ability to investigate, diagnose and resolve customer issues
• Prioritize and work independently as well as collaborate with teammates for effective workload management and to fulfill customer requirements
• Work effectively in a team environment and reach consensus decisions
• Experience with a variety of HR, Payroll, Timekeeping or Travel Expense concepts, practices, and procedures
• Excellent verbal and written communication; proven and effective problem solving
• Proficient with MS Office
• Work a flexible schedule, possibly outside normal business hours
• Experience with PeopleSoft
• Experience using a content center management tool or service request system (CISCO, Uptivity or iSupport)
• Supporting customer spare part requirements for operational commercial engines
• Overseeing logistics and communications from order placement to shipment tracking
• Utilizing SAP and database tools to perform sales transactions and analyses
• Interfacing with a wide range of functional groups across Pratt & Whitney to respond to customer inquiries in order to meet specified requirements
• Associate's degree in a business-focused operations discipline or a related field of study with 1-3+ years of relevant work experience OR
• Bachelor's degree in a business-focused operations discipline or a related field of study with 0-2+ years of relevant work experience
• Proficiency in SAP and Microsoft Access
• A demonstrated history of displaying the following competencies in day-to-day academic or work experience: customer focus, communication, teamwork, problem solving and taking initiative
• Advanced proficiency in Microsoft Office applications - Excel and PowerPoint specifically
• Demonstrates the ability to process incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date
• Develops a basic working knowledge of the proprietary computer system and telephone systems
• Demonstrates a basic working knowledge of all aspects of the credit card customer’s account by providing basic and routine account maintenance
• Demonstrates Valero’s Core Competencies on an ongoing basis. Assists in controlling credit card receivables; learns good credit granting skills
• Meets all adherence to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined on Employee Performance Reviews; and, eQuality monitored call standards
• Completes basic duties associated with the Mail Team function as assigned
• Previous college education preferred
• Experience using Microsoft Office programs (i.e., Word and Excel) required
• Ability to handle pressure and changes in workload required
• Bilingual-English and Spanish (read, write, speak) preferred
• This position will work a scheduled 8-hour shift between the hours of 8:00 am and 6:00 pm. The shift schedule may change daily, required
• This position has a highly structured schedule, with strict adherence to start times, break times, lunch times, and quit times, required
• This position typically requires employees to continuously sit for 8 hours a day, except for designated lunch and breaks, required
• Answers telephone, email and fax inquiries from Commercial lines policy owners and Agents. Interprets and explains policy coverage; counsels, educates and provides accurate insurance advice through researching and resolving problems
• Handles incoming calls from customers and Agents regarding moderate to complex billing questions (i.e. misapplied funds, billing breakdowns, etc.), coverage questions, policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems
• Initiates calls to customers for the purpose of retaining their business, offering optional limits and deductibles and gathering information to properly assess the insurance exposures and risks. May include assignment of specific policies or accounts. Generates new business development through account rounding opportunities within underwriting appetitive and guidelines
• Underwrites risk (selection and rejection within authority level) of policy changes and each time there is communication with the customer. Under moderate supervision and working within specific limits of authority, obtains information about the customers operations throughout the policy term
• Identifies opportunities for modified/additional insurance coverage and presents the opportunity to the customer
• Associate's degree preferred but not required
• P&C Agent’s license must be acquired within 90 days of hire. Completion of annual continuing education requirements to maintain license is required
• Demonstrated strong written and oral communication skills including active listening skills
• Demonstrated professional telephone etiquette
• Demonstrated ability to work well within a team environment
• Answering in-bound calls
• Acting as a liaison on behalf of the customers
• Effectively answering product, account policy and plan detail information
• Researching and troubleshooting client issues
• Resolving account problems, investigating and monitoring sensitive case issues resulting from escalated calls
• Handling assigned work such as processing of forms and client correspondence
• Handling calls requiring in-depth product/process knowledge
• Bachelor's degree or a minimum of 3-years experience in the customer service arena required
• Must be able to manage conflict and ensure consistency in problem resolution
• Ability/familiarity with reading and interpreting insurance policy information
• Ability to think like the customer
• Respond to high stress situations in a positive manner
• Excellent time management and organizational skills
• Ability to deliver top quality results
• To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
• Five years of customer service experience
• Knowledge of wide range of goods and services of retail store
• Ability to deal multiple projects simultaneously
• Strong communication, interpersonal, IT and customer service skills
• Should have sound practical judgment of priorities
• Interest in helping and working with customers
• SAP knowledge preferred
• Quality Focus
• Clear and excellent written and verbal communication skills
• Active Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking and time management skills
• Support and collaborate with Sales for customer solutions, delivery performance, and revenue
• Strong interpersonal skills and ability to consistently demonstrate working as part of a team
• Bachelor’s degree or Minimum 3 years Customer Care experience
• Experience in SAP and Salesforce.com preferred
• Providing exceptional customer support and demonstrating strong relationship servicing principles in order to build rapport with our American Express FX International Payment customers
• Supporting our FX Relationship Managers with call volumes and trade flows coming through our toll free number
• Utilizing your knowledge of our products & services in order to drive both revenue and retention outcomes across our active customer base
• Educating both new and existing clients on the features and benefits of our online payments platform
• Researching and resolving complex cases through consultation with both internal stakeholders and clients. Looking to identify process improvements with the objective to improve overall client satisfaction/experience
• Degree/diploma qualified in a financial/business discipline preferred but not essential
• Excellent customer service & communication skills with the ability to quickly form strong and lasting relationships
• Strong interest in the economy and financial markets
• Strong PC skills, including Excel
• Proficient conversing in both English & Mandarin to deal with Chinese clients (dialect also desirable though not essential)
• Two or more years in a customer service role
• Minimum of one year of experience using Microsoft Office (Word, Excel and Outlook)
• Previous work experience with customer order management portals
• SAP and Avaya One Agent experience preferred
• Has knowledge of commonly-used concepts, practices, and procedures within customer care
• Requires exercising independent judgment
• Takes direction from Team Lead and reports to a Supervisor
• Set up & Fund New Loans
• Set up tax and insurance data on new loans
• Loan maintenance updates (i.e. address changes, risk ratings, etc.)
• Respond to Customers, Loan Officer & Branch & 360 calls/emails/incidents
• Responds to customers, branches and client care center
• Credit reporting adjustments
• Process return checks
• Quality control of loans files
• Assists in other areas of general servicing as needed
• Branch Payments (Payments, NSF, rejects)
• SBO Payments
• Delinquencies at month end
• Collateral Escrow Accounts (Set up, Fund, & Releases) & Monthly Audit Report
• Process Loan Modifications
• CLS Reports (Weekly Recap/Payoff Recap/etc)
• Mail Statements Daily
• Follow up & Set up/Fund Auto Debit, Operating & Tenant Security Accounts
• Maturities/Welcome Letters
• Default Letters
• Work out Loan Issues -- Cert of Amts Due, payoff calculations, etc
• Payoffs (Payoff statement, process loan payoffs, send out recorded docs, Assignment of Mortgages)
• Escrow Analysis (Dec -- March)
• 1098 & Year End Summary (Jan-Feb)
• 5+ years' experience in account management or customer service
• Strong attention to detail and accuracy; problem solving
• Intermediate computer skills including Excel/Google Docs, Word, email and ERP Systems
• Experience for a consumer products company or home furnishing company
• Assisting publishers and authors with technical issues and general program questions via multiple channels
• Troubleshooting issues publishers and authors might be facing using a wide variety of tools
• Proactively flag opportunities for product, process or policy improvements
• Strive for optimal performance in terms of customer satisfaction, quality and responsiveness
• Fluent written and spoken English and German (additional languages are a plus)
• 1-3 years’ experience in B2B customer support, account management (virtual/remote or on client site) using email/phone/chat
• Strong troubleshooting and issue resolution skills
• Excellent customer service skills including follow-up, verbal and written communication
• Ability to work independently with minimal client supervision
• Ability to absorb technical concepts and communicate them to a non-technical audience
• Comfortable in a web/internet environment accessing content for review/application
• Strong written communication skills with linguistic affinity
• Detail-oriented, organized, and very proactive
• Experience working with external customers and merchant partners
• At least 1 year office experience, working in an office environment
• Prior experience with operating in a fast paced, start-up like environment
• Prior experience in an online search, social media, internet, advertising, e-retailing, marketing company
• Prior experience in a publishing company and or digital media outlet
• Familiarity with general web technologies and Google Docs
• Positive influence to customer effort score and customer satisfaction index
• Understand and encourage with Customers regarding the impact of demand variation to TE Value Streams
• Interact internally with Sales, Product Management, Quality, Engineering, Logistics, Pricing, etc… via telephone, email and IM to support our Customers in a timely manner
• BA/BS degree required (Communications, Marketing, Business, Supply Chain or equivalent experience)
• SAP experience, preferred
• Use both internal and external databases to continuously validate, verify and enrich data
• Identification and Capture of Prospects across certain Markets, Industries, Geogrpahies and/or Accounts
• Continuous and timely Management, Maintainance or Improvement of Data in line with Quality standards and key performance metrics
• Creation and regular maintenance of Marketing Segments, Classification and Lists that can be utilised in Manual or Automated Marketing Campaigns
• Written or Verbal communication and co-ordination with TE employees regarding Data topics
• Executing upon fixed and ad-hoc data Data Projects and Campaigns
• Creating and Maintaining fixed and ad-hoc Reports on day-to-day Data Quality or Projects and Campaigns
• Acting as an Subject-Matter-Expert (SME) in Marketing and Sales Data across the Industrial Business unit or it’s Sub-Vertical
• Prioritize, research and write responses for a high volume of AP inquiries created by suppliers and employees in CSCN, as well as through the AP call center
• Review past due invoice lists provided by vendors to ensure that all invoices are accounted for and to determine the reasons for nonpayment
• Manually post past due invoices in SAP or use e-Flow
• Reverse invoices incorrectly entered, repost correctly
• Determine causes of duplicate or incorrect payments, create/enter debit to recover funds
• Analyze root cause of recurring processing and payment errors and other issues preventing payment. Collaborate as necessary to achieve a solution
• Review invoices stuck in workflow, try to find correct receipts so invoice can be posted and paid
• Contact plant receiving staff for missing or incorrectly posted receipts
• Reverse invoices where receipts were mismatched, repost invoice correctly
• Educate vendors and CNH personnel on AP processes and inquiry tools to encourage independence and improve efficiencies
• Analyze the accuracy of vendor debits, reverse incorrectly posted invoices and repost
• Provide debit and remittance details to vendors
• Escalate issues to management when necessary
• Process invoices accurately within all systems used by Payables, including eFlow, SAP, and E-parts
• Manage customer relationships with assigned AEs/IBs, by acting as back office liaison
• Report balancing changes to select customers before markets open daily
• Issue Margin Calls
• Determine ways to enhance the direct profitability of the relationships through altering services or changing the customer’s activities
• Define and document the needs of the customers to ensure understanding of their business and direction with the goal of positioning FCStone to be a preferred counter party
• Work closely with Sales Representatives/Account Executives to assist in closing and integrating new customer relationships
• Maintain documentation on requirements, business terms and procedures
• Assist Marketing in conducting marketing research with existing and potential customers to determine future opportunities
• Help ensure that FCStone is positioned as a result of changes in various customer demands
• Keep monthly “report cards” which should include profitability, problem areas addressed, outstanding, misc, valuable client information, etc…
• Audit of FCStone’s performance against customer expectations
• Work on projects and special client needs as they arise
• Resolve any discrepancy that may arise with assigned offices
• Resolve trade discrepancies
• Resolve fee issues
• Replying to customer inquiries while promoting/selling products and services in a call center environment
• Processing orders, addressing billing questions, and resolving basic technical issues. Delivering on performance goals
• Consistent performance within a fast paced and constantly changing environment
• Offering solutions for customers requesting membership cancellation
• Being available to work weekends and/or Holidays
• Contributing to a diverse team
• 4 CXC Passes including English Language and/or equivalent professional experience
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to type swiftly and with marginal errors
• Strong communication, interpersonal, and analytical skills
• Ability and desire to provide excellent customer-service to all customers
• Ability to work independently and in a dynamic environment
• Excellent typing skills – 25 wpm or higher with high accuracy and proper grammar
• Efficient at leveraging self-service resources such as KC or help center (e.g. references & searching for blurbs) and is able to escalate issues beyond their knowledge
• Knowledgeable about Audible product
• Ability to use a desktop computer system & familiarity with Windows XP, W7, Microsoft Outlook, and Web Browsers
• Familiarity with informal American English (i.e. slang, emoticons)
• Can use the Audible brand voice – e.g. can build rapport and articulate Audible value proposition
• Effective problem solving skills and critical thinking
• Fast learner and good decision making skills
• Ability to deal with ambiguity
• Provide support and troubleshoot small and medium business customers’ product related queries across multiple channels: phone email and chat
• Optimize customer’s online presence, digital marketing and create superior customer experiences
• Introduce features and new products for existing business customers
• Manage the daily workload of responsibilities efficiently and be able to adapt to the work plan
• Creatively come up with innovative solutions for customers and for internal use
• C1 level of German and B2 level of English
• Customer services experience ideally within online related services would be an asset
• Focus on assisting clients by driving the right product adoption for the right client – previous B2B experience would be an asset
• Focus on end-user and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and identified areas where clients can improve how they use client’s solutions
• Excellent communication skills: verbal, written, listening skills
• Flexible and quick learner, able to adapt to continuously evolving client needs to help grow their business on advertising platform
• Commercial mindset, interested in digital marketing
• Provide exceptional phone-based customer support for AlarmNet products and services
• Leverage strong communication skills to deliver solutions that meet customer needs
• Be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
• Bring an inquisitive, logical, and persistent approach to developing troubleshooting steps to remedy any technical concerns and find solutions
• Share knowledge within the team via documentation, on-going training, and participation in team meetings and product testing
• Collaborate with other team members to ensure on-going improvements in quality and service
• Take independent action and translate that into actionable tasks
• Accurately record customer’s technical issues
• Answer customer’s billing questions/concerns and solve unique technical problems
• Multi-task while using different internal programs
• Envision product and service related scenarios in order to help customers solve problems
• Demonstrate comfort with de-escalating phone calls
• Adapt to system/process changes quickly while retaining new information
• 1 year of working with customers by phone
• Basic proficiency in Microsoft Office Suite (Word, Excel, Powerpoint)
• Demonstrated experience with logical thinking and problem solving
• Interest in technology and a strong technical aptitude
• Advanced Microsoft Excel skills a plus
• Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
• A self-starter who is able to operate independently, within a team environment
• Passion for providing quality customer service
• Fluency in Spanish, French, or Portuguese is a plus
• Solid knowledge of all Prudential Annuity products, benefits and processes
• Exceptional customer service with a strong passion to deliver top quality service
• Must be meeting department performance measures, in good standing and eligible to post
• FINRA Series 6 and Series 63 license preferred
• Able to work 10:00 AM to 6:15 PM shift
• Ability to work Overtime Time
• Respond to Inbound email requests
• Excellent Customer service skills/experience required
• PC knowledge including Outlook, MS Word, Excel and Internet savvy
• Excellent communication skills required Able to work independently with maximum efficiency
• Act as first point of contact for customers seeking help with products or technical issues
• Maintain control of calls regardless of circumstances, take ownership and maintain professionalism
• Provide troubleshooting and technical assistance to customers
• Achieve high levels of customer satisfaction
• Enter detailed information into a CRM system for every customer interaction
• Communication with the customer regarding trouble shooting, product usage and technical information
• Assess the customer's needs and translation into solutions
• Perform other duties and responsibilities as necessary
• Minimum 3-5 years customer service experience preferred
• Computer literate, solid background in software intelligence/understanding
• A great personality and a passion for helping customers
• Strengths in critical thinking and problem solving skills
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals while working as a team member
• Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP)
• Receive orders and enter them in SAP system after performing validations on order following defined business rules
• Archive order and delivery documents
• Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
• Route inquiries to related departments (within Capability Centre or in markets)
• Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
• 3-5+ years experience in customer service (depending on market volume and complexity)
• Fluent in English and Italian
• Knowledge of Accounts Receivables
• Ability to assess and promptly resolve problems

Related Job Titles

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

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Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

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• Research Assistant Resume Guide
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• Back Office Resume Guide
• Inventory Manager Resume Guide
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• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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17+ Best Customer Service Resume Skills Examples

Enhance your customer service resume with key skills for roles like customer service representative, technical support, retail associate, and call center agent.

Resume Skills Generator

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Generated Output

• Active listening
• Clear communication
• Problem-solving
• Product/service knowledge
• Time management

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Best Customer Service Skills for Resume - Mistakes & Tips

Customer service skills are vital, not only for customer service roles but also for many job roles because almost all jobs work on customer satisfaction ultimately.

Let us go deeper in understanding through this article what kind of customer service skills can help enhance your resume and help you land your dream job.

Top 10 Customer Service Skills to Include on Your Resume

1. communication skills.

Through effective interaction between the employee and the customer, the employee can understand and work on the customer’s concerns.

It promotes trust and builds healthy relationships between the customer and the company.

Examples of how to highlight communication skills on your resume are:

Showcased appreciable communication skills that helped in improving the customer experience. Worked on reducing customer complaints and achieved it.

Strongly skilled in communication and utilized the same for building the trust of the customers and attracting more positive feedback.

A. Active Listening

Listening to the customers with total focus and real intention of helping them allows you

to understand what the exact problem is and help you provide them with proper

Below is an example of how you can demonstrate active listening:

An active listener who resolved 90% of the customer concerns instantly through active listening and attention-to-detail skills.

B. Verbal Communication

Through verbal communication, an employee speaks out to provide any information, or solutions or to ask any questions regarding customer issues.

Below is an example of how you can demonstrate verbal communication:

Ensured smooth interaction with the customers and increased customer comfort rate by using a friendly tone in verbal communication.

C. Written Communication

It is through this that we can keep track of the interactions between the employees and the customers. It is used for documenting major issues or giving detailed information on the products and allows customers to get back to the information whenever they require. 

Responded to over 50+ customer inquiry emails in a short and informative way. Delivered responses to all customer inquiries with the required information.

D. Non-verbal communication

Non-verbal communication includes body language, greeting customers, using facial expressions while listening to customer issues, and making hand gestures whenever required. These show that you respect the customer and his or her inquiries or concerns. 

Highly skilled in maintaining proper body language to ensure that the customer feels respected and heard.

2. Empathy and Emotional Intelligence

Well, who doesn’t want to be understood? Being empathetic is about understanding and sharing the feelings of the other person. It is a highly kind act that you can show to your customers. Be there for them listen to them and make them feel comfortable and heard. 

Below are examples of how you can list empathy as a skill:

A very empathetic service provider who showed deep empathy to the customers in past experiences and made friendly relations which also boosted the customer number rapidly.

Highly merciful and compassionate with 6 years of experience receiving positive and friendly feedback on responding to customer concerns.

A. Understanding customer needs

To solve a problem, you need to understand it first. So understanding the customer needs is important for providing the services.

Dedicated listener with active listening skills and recognized for understanding customer needs accurately and working on them.

B. Managing emotions

Managing emotions is crucial for both the customer and the employee. Only then can the employee deal with the problem professionally and the customer can control his flow of emotions and convey the issue.

A standard employee with demonstrated emotional management in customer service thus maintaining professionalism.

C. Building rapport and relationships

Don't you think rapport is crucial for the accomplishment of any teamwork? It is an obvious yes. For proper conveying of information, the customer and the employee should maintain a good rapport and healthy relationship.

You can list this as a skill as below:

Proven record of maintaining good rapport with the customers to ensure no trouble to the company caused by the customers.

3. Problem Solving

Problem-solving abilities of the employee are highly appreciated and looked for because only if possess these abilities, the employee can identify the root cause of the problem and provide efficient solutions.

Tips to list problem-solving as a skill:

• Quantify the impact that you made through your problem-solving skills.
• Showcase how the business grew after you have designed and implemented strategies for resolving the issues.
• Demonstrate consistency in your explanation.

A. Critical Thinking

Critical thinking is important to analyze the problem deeply and frame various solutions for the problem.

Below is an example of showing your critical thinking abilities on your resume:

Proven record of analyzing the problem deeply and visualizing it from multiple perspectives to frame efficient solutions.

B. Decision-Making

Through quick and accurate decisions, the employee can build trust in the company and get the services done more efficiently.

Below is an example of showing your decision-making skills on your resume: 

Recognized for making correct decisions on encountering any decision-making situation to ease the customer’s effort and confusion.

C. Creativity in Finding Solutions

Creativity is required in all domains and also in customer service. Creativity pushes the employee to think outside the box and craft unique and working solutions for customer concerns.

Below is an example of showing your creativity on your resume:

A highly creative professional known for arriving at unique solutions that are quick efficient and impressive for the customers.

4. Time Management

What is successful without the cooperation of time? If time has to cooperate, you have to cooperate with it, which means you should possess time management skills for the timely completion of any work.

Strategies for mentioning time management on a resume are:

• Use metrics to prove your efficiency in the tasks.
• Highlight your multi-tasking skills to show how well you can manage multiple tasks at a time.

For example,

Received recognition for timely completion of various tasks in a given time and with utmost accuracy and efficiency.

In the skills section, use the following words:

• Workflow optimization
• Efficiency scheduling
• Deadline management

5. Adaptability and Flexibility

Adaptability and flexibility are also important when it comes to any role, including customer service. You have to adjust to the constantly changing environments in order to remain consistent in your delivery of good services.

Here are given examples of how you can display these in your resume:

• Use words like ‘adaptability’, ‘flexibility’, and ‘versatility’ in your resume.
• Use phrases like ‘thrives’, ‘adjusts’, and ‘quickly’ to impact the demonstration. 
• A quick learner and skilled in adjusting quickly to changing environments and available at any hour for emergency purposes. 

6. Patience

Do you value anger? Absolutely not. Lack of patience leads to anger and other unwanted negative emotions which when shown out can damage the customer’s feelings.

Therefore, having patience and being patient in critical situations is very crucial to ensuring an amicable flow of communication between the employee and the customer. Also, employees are appreciated and praised for their patience at the workplace.

So to describe patience in work experience resume, use the following phrases:

Showed patience in critical situations in the workplace.

Exhibited high patience levels in managing multiple tasks and concerns at a time.

7. Product Knowledge

How and what services can you provide if you are not aware of your own company’s product? Yes, Product knowledge is mandatory for giving accurate product details to the customers.

Strong product knowledge shows that the company is confident about the product and it makes the customers more interactive with the employees and the company.

To highlight your product expertise on the resume:

• Participated in product training programs to give more ideas on the product and its working.
• Developed product documentation and support initiatives for the growth of the product.

8. Technical Skills

Proficiency in technology and Customer Relationship Management (CRM) software enables the storing of customer interaction and transaction data. You can retrieve the data whenever required.

This technology helps in follow-ups, building customer loyalty, and improving customer experiences.

To list the technical skills on your resume:

• Create a separate section and categorize them under the ‘Technical Skills’ section.
• CRM Software: Salesforce, HubSpot
• Data Analysis: Excel, Tableau
• Project Management: Trello

To list in the experience section,

• Improved customer interaction tracking by 60% using Salesforce.
• Increased quality of services by efficient data analysis using Google Analytics.
• Resolved 98% of the customer issues using CRM Software.

9. Teamwork and Collaboration

When people from different teams come together to work on an issue, they can solve it much quicker and with high efficiency, which is why teamwork and collaboration skills are needed in customer service.

For detailed conveying of the current problems, designing of various solutions for a problem, and sharing the work to resolve the issue on time, are the main plus of teamwork and collaboration in customer service.

Examples of highlighting these skills in your resume are:

Strongly skilled in teamwork and collaboration. Collaborated with interdisciplinary teams and reduced customer wait times by 65%.

Worked along with other teams to improve the quality of services and improve customer experience.

10. Attention to Detail

Attention to detail is vital because every tiny detail of what the customer is talking about will help you make more effective decisions and deliver accurate and working solutions. 

It will improve the reputation of the company by grabbing even the tiniest of details of customer concerns. This shows your dedication and motive to clear the issues of the customers. 

You can show this skill on your resume as follows:

An appreciated and admired professional for possessing attention-to-detail skills which helped me craft better solutions that are quick and working.

Entry-level Customer Service Resume Skills

Being an entry-level customer service representative, you will assist the customers regarding any product information or address their concerns and provide solutions.

Resume Skills Examples

• Basic computer proficiency
• Team collaboration
• Languages proficiency
• Strong communication and verbal skills
• Conflict resolution
• Customer Relationship Management
• Attention-to-detail

Mid-level Customer Service Representative Skills

As a mid-level customer service representative, you will train the entry-level candidates and help the customers in solving complex issues. Also, you will have a deeper understanding of the product and the ways of creating a positive environment for customers.

• Communication skills
• Conflict Resolution
• CRM systems
• Analytical Thinking
• Sales skills
• Multi-tasking

Resume Skills for Customer Service Manager

A Customer Service Manager supervises the working of customer service representatives in the organization. He or she ensures smooth interaction with customers and customer satisfaction.

• Team leadership
• Performance management
• Communication platforms like Microsoft teams
• Help desk systems
• Team-building

Executive-Level Customer Experience Leader Resume Skills

An Executive-Level Customer Experience Leader ensures that the customer is having a positive and calm experience with the company and he or she oversees all the work done by the customer service team.

This role generally includes Chief Customer Officer (CCO) and Vice President of Customer Experience.

• CX (Customer Experience ) Strategy development
• Data Analysis
• Customer feedback analysis
• Performance tracking
• Supervision

Retail Customer Service Skills

Retail Customer Service includes improving the shopping experience for the customers. This role involves direct interaction with the customers asking for their needs and helping them with the shopping details.

• Customer interaction
• Cash handling
• Product knowledge
• Product return handling
• Retail software knowledge
• Cross-selling
• Fraud detection
• Finances management

Call Center and Remote Customer Service Skills

A Call Center Customer Service role includes answering incoming calls clarifying doubts and assisting the customers with their concerns.

A Remote Customer Service role involves answering the inquiries of the customers through various platforms like phone, email, and messages from home itself.

• Virtual customer support
• Task management
• Written Communication
• CRM software proficiency
• Communication (verbal and written)

Healthcare Customer Service Skills

In healthcare customer service, support to patients, assisting the patient families in the medical information, scheduling of appointments, managing bills, and addressing patient inquiries are performed.

• Appointment scheduling
• Medical coding and billing
• Insurance verification
• Communciation skills
• Empathy and compassion
• Medical terminology

Financial Services Customer Service Skills

This role involves assisting customers with their bank transactions, money investments, and financial procedures. They help the customers to manage accounts in finances properly.

• Financial Knowledge
• Attention to detail
• Reliability
• Data analysis
• Online banking systems

Hospitality and Tourism Customer Service Skills

This role involves ensuring a happy and peaceful experience for travelers or for people on trips. These service professionals are responsible for hotel bookings, tickets, and travel plans.

• Adaptability
• Cultural Sensitivity
• Interpersonal skills
• Travel experience
• Tourist places knowledge

Technology and SaaS Customer Service Resume Skills

This service provides assistance with technical issues and software issues for Software as a Service (SaaS) platforms. They help customers troubleshoot SaaS products.

• Technology proficiency
• Documentation skills
• Collaboration
• Virtual support skills
• Product Knowledge

How to Effectively Highlight Customer Service Skills on a Resume

Resume summary or objective.

Incorporate customer service skills into the resume summary. For this, you have to use relevant keywords that are used in the job description and highlight the key skills that the employers are seeking and mentioned in the description. 

Skills Section

Dedicate a separate section for skills in the resume and skills to put on a customer service resume are to be included under this section and categorize them accordingly. 

Work Experience Section

Following the skills section is the work experience section where you have to explain the contributions you have made and the achievements you have made by quantifying them.

You can use quantifying verbs and quantifications to demonstrate the impact in the customer service representative resume.

How to Improve and Develop Your Customer Service Skills

• Socialize more: Socializing more will grow your network and increase your interaction skills, which is very important in customer service.
• Slowly adapt active listening: In your daily conversations, try to listen to the speaker with total concentration.
• Stay calm under pressure: If you are too stressed over anything, then do not let that stress come out. Just stay calm and peaceful and try to divert yourself from the situation.
• Utilize your technical proficiency to the maximum: Use the CRM software to ease your services and reduce the burden on yourself.
• Continuously learn about the product: Keep learning and be updated with the product and its development phases to ensure the delivery of accurate details to the customer.
• Stay positive: Remain and maintain a positive atmosphere in any critical situation. This will balance your confidence.

Tips for Adding Strong Customer Service Resume Skills

• Use strong action verbs and quantify your achievements wherever needed. For example, you can use verbs like, ‘resolved’, ‘improved’, etc. to impact the action. Also, use quantifying verbs like ‘reduced’, ‘improved’, ‘increased’, etc.
• Mention the positive customer feedback that you received: Including positive customer feedback can help the employer understand your performance. 
• Showcase Any Customer Service Awards or Recognition: Like ‘ Employee of the year’ or ‘Best Customer Service Professional of the year’ or ‘Customer Service Excellence Award.’
• Highlight the rating you received: Sometimes the employee receives a high rating of above 4.5 out of 5. You can mention this in the resume if received. 
• Mention Any Specialized Training or Certifications: Include any online coursework or certification, or also workshops that you attended relating to customer service.

Tips for Customer Service Resume Skill

• Use strong action verbs and quantify your achievements
• Mention the positive customer feedback that you received.
• Showcase Any Customer Service Awards or Recognition.
• Highlight the rating you received
• Mention Any Specialized Training or Certifications

Common Mistakes to Avoid in Customer Service Resume Skills

• Writing too many skills: Overloading the skills section with too many skills will raise doubts about your competency.
• Using general words: Including general terms that most people use does not differentiate your resume from others.
• Forgetting keywords: Mentioning the keywords that are present in the job description as many times as possible is recommended,
• Not organizing the skills: Not categorizing and organizing the skills in bullet points will make your resume look clumsy.
• Usage of repeating skills: Highlighting the same skills over and over creates redundancy which is not a positive factor.

Mistakes to Avoid in Customer Service Resume Skills

• Writing too many skills
• Using general words
• Forgetting keywords
• Not organizing the skills
• Usage of repeating skills

Emerging Trends in Customer Service Skills

Integration of ai technologies.

With the rise of AI, knowledge of techniques of its usage is also in demand. You should learn how to use AI for the best outputs in customer service.

Multichannel Support

Supporting and assisting customers through various platforms like phone, email, or social media is required because one customer may prefer email while the other may prefer social media. 

Data-Driven Decision Making

Using data analysis to foresee the circumstances and also to understand the present scenarios effectively is also a skill that is emerging.

Cultural Competence

Since businesses nowadays are becoming international, customer service professionals must be culturally competent to satisfy all the customers coming from various backgrounds. 

Continuous Learning

Since the customer service role is constantly improving and requires new skills that are tailored to different customers, updating with new tools and technologies is important.

• Customer service role skills include empathy, communication, problem-solving, and other similar skills.
• Understand the job description carefully and craft your skill section such that it aligns with the job description.
• Avoid writing in general terms and overloading the skills section with too many and repeated skills.
• Give mental support and understand customer's emotions, in case they turn emotional.

Rohith is a developer and an entrepreneur. He's software developer with over 8 years of experience in building scalable applications.

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Frequently asked questions

What are the best customer service skills for a resume.

Skills like communication, adaptability, conflict resolution, proficiency in CRM software, and problem-solving skills are important for a customer service resume.

How do I write customer service skills in a resume?

Create a separate section for customer service skills in your resume and group the skills into various categories. Include your work experience and quantify your achievements.

What customer service skills are in high demand in 2024?

Empathy, technical proficiency, communication, and integration of AI for customer support are emerging skills that are also in demand in 2024.

How do you demonstrate customer service skills in an interview?

Use the STAR (Situation, Task, Action, Result) method, which means while talking you can sequentially talk about the STAR factors you have had in your previous workplace. Also, be careful with your communication because that is a way of indirect demonstration of your skills.

Should I list both hard and soft skills for customer service on my resume?

Yes, it is mandatory because the customer service role runs on both hard skills and soft skills. Omitting any of these two is a minus point in your customer service resume.

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Copy any of these Software engineer objective or summary example

Top 18 Customer Service Resume Objective Examples

Updated July 20, 2023 14 min read

A resume objective is a short statement of purpose at the top of your resume that outlines your career goals and aspirations. It should be tailored to the specific customer service position you are applying for and should demonstrate why you are the best fit for the job. When writing a resume objective, focus on what you can bring to the organization and how your skills and experience make you a valuable asset. For example, if applying for a customer service role, you may write: “To utilize my five years of customer service experience to deliver exceptional support and foster long-term relationships with customers.” Additionally, mention any relevant certifications or qualifications such as “Certified Customer Service Professional (CCSP)” or “Proficient in Microsoft Office Suite.” With these tips in mind, you will be able to create an effective resume objective that makes you stand out from other applicants.

or download as PDF

Top 18 Customer Service Resume Objective Samples

• To obtain a customer service position in a challenging and professional environment that will allow me to utilize my skills and experience.
• To secure a customer service role in an organization where I can use my excellent communication and problem-solving skills to contribute to the growth of the company.
• To leverage my strong interpersonal and organizational abilities in a customer service role.
• Seeking a customer service position with an opportunity to develop new skills while utilizing existing ones.
• To obtain a customer service position that will enable me to use my exceptional communication and problem-solving skills.
• To secure a customer service role that allows me to interact with customers, build relationships, and provide superior quality of service.
• Seeking an entry-level customer service role where I can apply my knowledge of customer relations and problem-solving techniques.
• Aiming for a challenging customer service position where I can demonstrate my excellent interpersonal skills and ability to resolve complex issues quickly.
• To acquire a customer service job which offers the opportunity to learn new technologies while utilizing existing ones.
• Desiring an entry-level position in the field of customer service, where I can utilize my communication, organizational, and problem-solving skills.
• Looking for an opportunity as a Customer Service Representative that would enable me to use my knowledge of sales strategies, product information, and client relations management.
• Motivated individual seeking a Customer Service Representative role that allows me to utilize my strong communication and interpersonal skills while providing exceptional support services.
• Eager to join an organization as a Customer Service Representative where I can utilize my excellent communication, organizational, and problem-solving skills for the benefit of the company’s clients.
• Aiming for an entry-level Customer Service Representative role that allows me to make use of my extensive knowledge about sales strategies, product information, client relations management, etc., for the betterment of the company’s clients’ satisfaction levels.
• Looking for an opportunity as a Customer Service Representative wherein I can make use of my strong interpersonal abilities along with prior experience in handling customers’ queries efficiently.
• Searching for an entry level position as a Customer Service Representative wherein I could apply my knowledge about sales strategies, product information, client relations management etc., while providing superior quality services at all times.
• Pursuing an opportunity as a Customer Service Representative wherein I could effectively employ my exceptional communication abilities along with prior experience in resolving complex issues quickly without any hassle or delay.
• Applying for the post of Customer Service Representative with the aim of using exceptional organizational capabilities combined with prior experience in providing prompt solutions related to customers' queries or complaints efficiently

How to Write a Customer Service Resume Objective

A resume objective is an important part of any customer service professional’s resume. It should provide employers with a brief overview of the candidate’s qualifications and goals, highlighting why the applicant is a good fit for the job. Writing an effective customer service resume objective requires careful thought and planning.

When crafting a customer service resume objective, it is important to include relevant keywords that will help your application stand out from other applicants. Include words like “customer service,” “client relations,” “communication skills,” and “problem-solving” to demonstrate your knowledge in the field. You should also include any other skills or qualifications that make you well-suited for the position.

In addition to including pertinent keywords, your customer service resume objective should be concise and to the point. Employers are likely to have dozens of resumes to review and don’t want to spend time reading long-winded objectives. Keep it short and sweet – two or three sentences at most – and use clear language that gets straight to the point.

Your customer service resume objective should also emphasize your career goals and explain how you hope to contribute to the company if hired. For example, focus on how you plan to exceed customers’ expectations by providing them with outstanding service or how you intend to develop innovative solutions for difficult problems. This section should be tailored according to each individual job posting so that employers can quickly identify how your skills match their needs.

Finally, make sure your customer service resume objective includes action verbs such as “manage,” “coordinate,” or “develop" so that employers can easily see what kind of work you are capable of doing in the role. By taking these steps into consideration when writing a customer service resume objective, you can create an impressive statement that will help get your foot in the door!

Related : What does a Customer Service do?

Key Skills to Highlight in Your Customer Service Resume Objective

In the competitive field of customer service, it is crucial to showcase your unique skills and abilities that set you apart from other candidates. Your resume objective is the perfect place to highlight these key skills, as it provides potential employers with a snapshot of your capabilities right at the beginning of your resume. This section will guide you through identifying and articulating the most valuable customer service skills to include in your resume objective, enhancing your chances of capturing the attention of hiring managers.

1. Active Listening

Active listening is a crucial skill for a customer service role because it involves fully concentrating, understanding, responding and then remembering what is being said by the customer. This skill ensures that customers feel heard and understood, which in turn leads to better problem-solving and higher customer satisfaction. Including this skill in a resume objective demonstrates to potential employers that you are capable of providing excellent customer service by effectively addressing customers' needs and concerns.

Empathy is a crucial skill for a customer service role because it allows the employee to understand and share the feelings of the customers. This understanding can help in providing tailored solutions and making the customers feel valued and heard. It also aids in building strong relationships with customers, leading to increased customer satisfaction and loyalty. Including empathy in a resume objective shows potential employers that you are capable of connecting with customers on a personal level, which can greatly enhance their experience with the company.

3. Adaptability

Adaptability is a crucial skill for a customer service role as it involves dealing with diverse customers, each with unique needs and issues. The ability to adapt quickly to various situations, adjust strategies, and find solutions can significantly improve customer satisfaction. Including this skill in a resume objective shows potential employers that the candidate is flexible and capable of handling unexpected challenges effectively.

4. Problem-solving

Problem-solving is a crucial skill for a customer service role because it enables the individual to effectively handle and resolve customer issues or complaints. It involves the ability to assess a situation, identify potential solutions, and implement the most effective one. This can lead to increased customer satisfaction and loyalty, which are key objectives in any customer service role. Including problem-solving skills in a resume objective shows potential employers that the candidate is capable of managing difficult situations and ensuring positive outcomes.

5. Zendesk proficiency

Having proficiency in Zendesk demonstrates the ability to effectively manage customer interactions and inquiries. This skill is essential for a customer service role as it showcases the candidate's ability to utilize this popular customer service software to track, prioritize, and solve customer support tickets. It also implies that the candidate has experience in providing timely and efficient solutions to customers, which directly contributes to customer satisfaction and loyalty. Furthermore, it can save training time and resources for the company if they are already using this platform.

6. Salesforce knowledge

Salesforce knowledge is needed for a resume objective in customer service because it demonstrates the candidate's ability to manage customer relationships and interactions effectively. Salesforce is a widely used customer relationship management (CRM) tool that helps businesses track and analyze their communication with prospects, customers, and partners. A candidate with this skill can efficiently handle customer inquiries, complaints, and other interactions, ensuring high levels of customer satisfaction. Additionally, Salesforce provides various features to automate service processes, streamline workflows, and find key articles, topics, and experts to support the customer service team. Therefore, having this skill can significantly enhance a candidate's productivity and effectiveness in a customer service role.

7. Multitasking

A customer service role often involves managing multiple tasks at once, such as handling customer inquiries, processing transactions, and resolving complaints. Multitasking is a crucial skill for this job as it allows the employee to efficiently handle various duties simultaneously without compromising the quality of service. This leads to increased productivity and customer satisfaction. Including this skill in a resume objective shows potential employers that you can effectively manage your time and responsibilities, which is essential in fast-paced work environments.

8. Time management

Time management is crucial for a customer service role as it involves handling multiple tasks simultaneously such as responding to customer inquiries, resolving complaints, and processing orders. Efficient time management ensures that all tasks are completed in a timely manner, leading to increased customer satisfaction. Including this skill in a resume objective demonstrates the ability to prioritize and manage workload effectively, which is highly valued by employers.

9. Interpersonal skills

Interpersonal skills are needed for a customer service resume objective because they demonstrate the ability to effectively communicate, collaborate, and build relationships with customers. These skills are crucial in resolving customer issues, understanding their needs and ensuring their satisfaction which is the core responsibility in a customer service role. A strong set of interpersonal skills can also indicate a candidate's capacity to work well within a team and contribute to a positive working environment.

10. LiveChat expertise

Having LiveChat expertise is crucial for a customer service role as it demonstrates the ability to efficiently handle customer inquiries in real time. This skill is essential in today's digital age where customers expect immediate responses. It also shows proficiency in using modern communication tools, multitasking and problem-solving abilities. Including this skill in a resume objective can make a candidate more appealing to employers looking for efficient and tech-savvy customer service representatives.

In conclusion, the objective section of your customer service resume is a crucial area where you can showcase your key skills and abilities. It's an opportunity to make a strong impression right at the beginning of your resume. By highlighting relevant skills, you demonstrate to potential employers that you are well-equipped for the role and can handle the responsibilities it entails. Remember, this section should be concise, compelling, and tailored specifically to the job you're applying for. The right blend of skills in your objective can significantly enhance your chances of landing a customer service position.

Related : Customer Service Administrator Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Resume Objective

A customer service resume objective is an important part of a resume as it provides employers with a concise and clear summary of the qualifications and experiences that make you an excellent candidate for a customer service position. However, many job seekers make mistakes when crafting their objectives, which can lead to their resumes being overlooked by potential employers. In this essay, we will discuss some of the common mistakes made when writing a customer service resume objective so that you can avoid them in your own resume.

The first mistake many job seekers make when writing their customer service resume objective is using generic language. Generic phrases such as “seeking a challenging role” or “looking for an opportunity to grow professionally” are too broad and do not provide any insight into why you would be a good fit for the job. Instead, focus on specific skills or experiences that make you qualified for the position, such as your experience working with customers in challenging situations or your ability to resolve conflicts quickly and efficiently. This will help employers understand why they should consider you as a candidate.

Another common mistake made when writing a customer service resume objective is failing to align it with the job description. Make sure that your objective reflects the type of role that you are applying for, including any specific skills or qualifications listed in the job description. For example, if the employer is looking for someone with strong communication skills, then include this in your resume objective so they know right away that you have what they need. Additionally, avoid mentioning irrelevant information such as hobbies or interests; instead focus on how your qualifications can benefit the company and ensure its success.

Finally, many job seekers mistakenly include too much information in their customer service resume objective statement. Keep it concise by focusing on only two to three key points about yourself that demonstrate why you are well suited for the position at hand. Anything longer than this may be difficult for employers to read through quickly and could result in them overlooking your application altogether.

By avoiding these common mistakes when writing a customer service resume objective statement, you can ensure that employers understand why you would be an excellent fit for their organization and increase your chances of getting hired!

Related : Customer Service Resume Examples

A right resume objective for a customer service position should focus on emphasizing the applicant's ability to provide excellent customer service, while a wrong resume objective should focus on what the applicant hopes to gain from the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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