business plan for auto repair and car wash

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Auto Repair and Car Wash Business Plan

Start your own auto repair and car wash business plan

DIY Wash N' Fix

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">.

DIY Wash N’ Fix is a new concept in auto care. The Do-It-Yourself (DIY) market in America is increasingly popular, as evidenced in the growth of DIY housing suppliers. However, there remains a gap in the market for DIY auto repair, currently firms offer auto parts and tools, but not a place to perform the work. Therefore, our business idea is to provide a professional environment in which to wash, paint or repair your automobile. DIY Wash N’ Fix is a timely idea, because the current economic slowdown in the U.S. may influence consumers to revise their spending habits. Assuming someone has the required skills or the desire to learn auto repair, they will likely be inclined to use our facility to cut costs. Additionally, sales of after-market auto parts have been increasing, which demonstrates Americans’ abilities and willingness to fix their own cars. The car wash industry is attractive, because it generates steady profits on little additional investment. An opportunity for excellent acquisitions currently exists in the car wash and auto repair industries, given that many of these businesses are owned by baby-boomers who are anxious to retire.

DIY Wash N’ Fix has targeted a specific market of individuals who would like to work on their cars, yet they lack the proper space and equipment to do so. This is a growing market in urban areas, because many people live in apartment complexes that restrict on-site auto repair. Our target market is about 90% male in the age range of 18-55 who earn from $20,000 to $40,000 per year. Based on these desired demographics, we have chosen to locate our facility in Texas, Florida or California.

DIY Wash N’ Fix is a new and exciting concept, and we have estimated it will be a profitable endeavor. The fact that we are the first in this business gives us a first-mover advantage over any competitors that may follow.

1.1 Keys to Success

The key success factors in this industry are:

• Quality of service.
• Good business practice.
• Skilled workforce.
• Marketing efforts/information provided to customers.
• Technologically advanced equipment.
• Environmental issues awareness.

The above trends provide some reasons for our business to be successful. Indeed, the current American economic slowdown and the eventuality of rising costs for our competitors (technology, labor, environment, etc.) will facilitate the growth of the DIY business. Moreover, the bad image that certain repair stores have is an advantage for us because people may not trust them anymore. Finally, the repair industry is a good investment in terms of profit projections.

However, we also outlined two major threats. First, the increase in the technologically advanced vehicle electronics may prevent people from repairing their car on their own. Second, many states have laws requiring regular emission and safety inspections, which will require people to go to a traditional garage, even if they are regular customers to our facility.

Car Wash Competitors:

• Single-activity car washes: they are typically private-owned businesses that offer car wash service only.
• Multiple-activity car washes: they are chains that offer many services; for instance, AAA, a California based car-care facility, has recently announced the opening of a full-service car wash, in addition to its repair services, shops, free Internet access and children’s play area.

The multiple-activity car washes are less numerous in terms of total number available. However, they more closely resemble our business process and are therefore considered the primary threat.

1.2 Objectives

It is appropriate to discuss the risks inherent in our business model. The central assumption that we’ve made in this plan is that part of the population exists that are willing and able to do basic repairs and maintenance on their automobiles, but are limited by lack of a proper workspace and appropriate tools. Another key factor to our success is appropriate pricing to attract and retain this customer segment. Finally, a risk inherent in our business is that a large unforeseen expense will arise that we have failed to work into our financials.

Company Summary company overview ) is an overview of the most important points about your company—your history, management team, location, mission statement and legal structure.">

This will be a single-location firm providing a service to a local market. It will be a combination of a coin-operated car wash and an attached facility to allow DIY auto mechanics to rent repair bays with similar equipment and working conditions that professional mechanics enjoy. These repair bays would include hydraulic lifts, compressed air tools, individual lighting systems and specialty tools used only for specialized tasks.

The coin-operated car wash service is a long-standing service industry that is growing at 3% a year. The after-market auto parts market is also a long-standing industry, growing at 4% a year. There is overlap in the customer base of these two industries, but until now no one has linked the two and added customer value in the process.

This combination of services will complement each other and allow DIY Wash N’ Fix to enjoy the proven cash flows of a growing industry (coin-operated car wash) and increasing profitability from a new business venture. The business model relies on an appropriate population demographic to draw on, but once a suitable site has been selected then this operation has the potential to provide a steady income to the owners. Growth will most likely be achieved through franchising.

Though there are other firms that compete directly with the car wash portion of the business, the professional style auto mechanic bays for rent is a unique idea to market. This idea stems from facilities found at many major military installations. The majority of service members live in barracks and there are tight restrictions on the work that can be done on privately owned vehicles in the parking lots of those barracks. Therefore, the military built facilities where the service members could perform their own work on their vehicles.

To apply this business model to the civilian marketplace a similar demographic must be found. The required population must live in similar conditions, such as apartments, condominiums, or in areas with frequent inclement weather, which restrict car owners from performing auto repairs. Providing an area to rent that has adequate space, lighting and environmental controls and would also provide access to expensive professional equipment would appeal to DIY auto mechanics.

The value this business model brings to the market place is to the individual, who has the knowledge or desire to learn about basic auto repair, but does not have a place to do the work or the tools to perform the work. With the rising cost of auto repair parts and the labor costs for mechanics, a facility that would make performing standard auto maintenance and minor repairs more convenient and less expensive would provide tremendous value to the customers.

2.1 Company Locations and Facilities

DIY Wash N’ Fix intends to acquire an existing car wash facility with six bays. We expect to spend about $225,000 to buy a facility with enough land to expand the business. We will also construct an additional nine bays outfitted specifically for painting and repair. Construction will cost about $300,000, and the owners intend to contribute capital equal to 10% of initial investments. Approximately $53,200 worth of equipment will need to be purchased to properly equip our repair and painting facilities. Total initial assets will be $578,200.

2.2 Start-up Summary

Operating Requirements and Associated Costs

The materials requirements for the car wash portion of the business will be minimal. Inventory for the car wash will also be kept to a minimum to reduce storage requirements. A supplier that will provide just-in-time supplies will be sought out. In addition, inventory requirements for the repair part will be kept to a minimum. We are not going into the retail auto parts industry. Referrals from local auto parts stores may be a primary method of introductory marketing, so competing directly with them is not our best option. Some items, such as motor oil, anti-freeze and air fresheners will be sold to encourage impulse buying. However, our strategy will focus on building rapport with other local automotive businesses. We will do this by referring our customers to them in order to buy the needed auto parts, and then they will return to DIY Wash N’ Fix to do the actual work.

The labor requirements for this firm will include several full-time employees and possibly some part-time employees to augment them during peak periods

Products and Services

The facility will be a standard coin-operated car wash with an attached building to house the other auto repair bays. The attached building will have nine bays with a customer service area and restroom/break area. Each bay will be designed for a specific type of repair work. There will be four types of bays:

• Frame Lift bay : These bays will have a lift designed to pick up a vehicle by the frame, allowing the wheels and suspension to hang free.

There will also be a customer service area where the customers will originally check in, and they are assigned the appropriate bay at this time. Later, customers check tools in and out as needed, and finally, they check out and pay. In addition, we will provide resources like Chilton’s Manuals and online pages that provide DIY instructions and advice.

During the check-in process, the customer will complete a form with general information including name, address, phone number, method of payment, type of repair/maintenance to be performed, and expected time of completion. This form will have a disclaimer relinquishing DIY Wash N’ Fix from any liability resulting in the customer’s inability to perform the repair, lost or stolen private property if the customer leaves their bay unattended, and other issues as suggested by private and insurance carrier legal counsel. DIY Wash N’ Fix does expect to be liable for broken or faulty tools that are rented by mistake, but will not be liable for injury resulting from the misuse of a tool.

The customer will be given ten identification tags that can be traded for tools. A customer must give up one tag for each tool he wishes to rent. This process will accomplish several things. It prevents any one customer from accumulating all the tools, which would limit other customers’ access. It also prevents a customer from accumulating a large number of tools and attempting to steal them, thus limiting our risk exposure to any one customer. This system also makes check out easier. If the customer returns less than ten tags at check out, it is immediately obvious that all the tools have not been turned in. As tools are passed out in exchange for tags, the customer’s check-in form will be marked to indicate the type of tools being utilized. The price to rent the tools will vary. The life expectancy and replacement costs for the tools will be taken into consideration when developing a pricing strategy.  If the method of payment chosen by the customer is credit card, then the number will be recorded prior to service, which will serve as further protection against stolen tools. If the customer wants to pay in cash, then the customer must either leave a credit card, drivers license or cash deposit before the ten tags are issued.

When a customer has completed his work, he will finish the check-out process prior to removing the car from the repair bay. The customer will return all of the identification tags, or the tools he received for the tags. Once the tool account has been reconciled, the completion time will be recorded and the receipt will be prepared. The receipt will provide an itemized list of costs to include: bay rental fee (based on time and type of bay), tool rental fee (based on the category of tools rented), miscellaneous charges (computer printouts of repair instructions or explosion charts), and taxes. After payment is made, the customer will be allowed to remove his car from the bay.

Government regulations that need to be rigorously adhered to are the safety standards of the hydraulic and other lift equipment, because this is a dangerous part of the automotive business. Additionally, the environmental regulations dictating the proper disposal of the drained auto fluids (oil, antifreeze, transmission fluid, etc.) will have to be posted and enforced. The drainage system will have to be appropriate for containing accidental spills.

Personnel Plan

The labor force for DIY Wash N’ Fix will be small. It will consist of a part-time general manager to handle inter-business relationships and corporate responsibilities. In addition, DIY Wash N’ Fix will employ three certified mechanics/managers; their duties will consist of the day-to-day operation of the firm. These duties fall into two categories: managerial and operational. Managerial tasks include: scheduling, inventory control and basic bookkeeping. Safety, regulatory issues, customer service and repair advice are the operational tasks they will be responsible for. Additionally, customer service clerks will be hired to perform the most basic tasks: customer service and custodial.

DIY Wash N’ Fix will have a single general manager to coordinate all outside business activities and partnerships. The business relationships would include accounting services, legal counsel, vendors and suppliers, maintenance providers, banking services, advertising and marketing services, and investment services. Laurie Snyder will fill this general management position. She will be receiving an MBA from the University of Notre Dame in May 2001.

Office Knowledge :

• Inventory Controls

Shop Knowledge :

• Environmental Concerns

Shop Skills :

• Organizational

In addition to the mechanic who will be on staff, there will also be a need for customer service clerks. The primary applicants for these positions will be low-skilled workers who have an interest in vehicles, but do not possess formal schooling as an auto mechanic. These workers will be responsible for behind the counter customer service and general custodial duties (to include the bays, restrooms, customer services area and outside parking areas). For liability purposes they will not be allowed to give advice on repairs. The general knowledge and skill set we will be looking for from the these employees is as follows:

• General Automotive / Equipment & Tool Usage

Service Business Analysis

The industry we participate in consists of quite a few sub-industries. The ones that pertain most towards DIY Wash N’ Fix are the Car Wash Industry, the Auto Parts Industry, and the Mechanical Repair Industry.

5.1 Mechanical Repair Competitors

These competitors are less direct than the previous ones because we differ in terms of services. There are different types of competitors:

• Independent repair stores : These are typically a small facility run by one owner. They face a declining market share in the favor of big chains and franchises, primarily because they cannot retain a skilled workforce. Commitment is their competitive advantage.

Therefore, the competitors we need to carefully watch are the big repair stores (chains, franchises, licenses) that offer many services thanks to a skilled workforce and heavy marketing expenses. They are able to retain customers and have the advantage of their brand recognition.

5.2 Auto Parts Industry

The after-market auto parts companies are retailers that sell directly to the end users and own stores throughout the U.S. Forty percent of all U.S. auto parts sales are made by the “Big Eight” auto part chains. The six largest retailers are: AutoZone, Advance, CSK, Pep Boys, Discount, O’Reilly, NAPA (National Auto Parts Association) and Carquest.

The following trends are prevalent within the industry:

• Aging U.S. vehicle population (average car age is 8.5 years).

AutoZone is the number one retailer in this market; last year they realized $3.8 billion in sales. Auto part chains are expecting sales to continue as more car owners buy parts to do repair and maintenance themselves. This is a positive indicator for the potential success of DIY Wash N’ Fix.

Mechanical Auto Repair Industry

The auto repair industry is composed of two categories: the collision repair industry and the mechanical repair industry. Considering our business, with our facility and tool constraints, we will focus on the mechanical repair market and not the collision repair market. However, we expect we will have some customers wanting to do minor collision repairs.

Like the automotive industry as a whole, the mechanical repair industry is currently experiencing major structural changes. These trends include:

• The growing importance of customer service and satisfaction.

5.3 Car Wash Industry

The car wash industry has entered the mature phase of its life cycle and is becoming increasingly competitive. The increasing competition is becoming apparent through the shift in three major industry trends. They are:

• Gas station chains : many are offering car washes either on a free or low-cost basis, investing in high technology equipment that requires little maintenance or labor.

5.3.1 Consequences of Trends

The consequences of these trends are:

• Car wash service is combined with other services.

The main threat within the industry is the water recycling regulations that some states impose. For instance, Maryland requires car wash businesses to recycle 80% of the used water.

The car wash industry is seen as a profitable industry, provided that owners can differentiate their firms, create a loyal customer base, and develop methods to attract new customers. Moreover, profits are greater when a car wash is combined with other car-related services that provide better overall value and helps retain customers. In order to succeed in the industry, businesses must provide:

• Relevant and quality other car services.

Sales Forecast forecast sales .">

DIY Wash N’ Fix has conservatively forecasted revenue to grow at 5% per year, from $888,120 initially to $979,152 in 2004. Net income is expected to grow at 6% per year, from our initial estimate of $168,906 to $190,313 in 2004. There is potential for more growth, because of the value-added nature of our business. For example, the same customers will likely use all our facilities: the car wash, auto painting, oil change and major repair bays.

Market Analysis Summary how to do a market analysis for your business plan.">

Target Market

This business aims mainly at people performing basic auto repairs on their own vehicles. In addition, we will target those people wishing to work on their vehicles but unable to do so, because of restrictions (apartment rules, etc.) or weAther conditions, or because they do not own the necessary equipment and tools to perform this activity.

The considered locations for the DIY Wash N’ Fix project are California, Texas and Florida.

Unique Market Niche

Our concept is a coin-operated car wash combined with do-it-yourself auto repair facilities equipped with professional tools. This a a one-stop place for washing and fixing your car by yourself, which will appeal to auto repair enthusiasts.

Business Identity

The brand name of this facility will be “DIY Wash N’ Fix,” which fully expresses the comprehensive set of services offered to do-it-yourself car owners. In terms of physical characteristics, facilities will be clean, bright and well lit. The various bays will be well organized. The objective is to create a place where people will feel comfortable working.

Competitors’ Prices

There are no comparable competition prices, as our services are different from any in the market, except, however for the coin-operated car wash which has an average price of $5.  For full-service oil changes, the price ranges from $25 to $30.

7.1 Marketing Strategy

Advertising & Promotion

We will utilize an existing car wash for expanding into DIY auto repair; communication will be developed to inform current customers of the coming opening of DIY Wash N’ Fix. Billboards will announce the project, and posters and flyers will be available on-site, as well as in local specialized stores (automotive) and department stores.

The marketing budget will be dedicated to actions with a local scope. Print advertising will focus on local newspapers and direct-mail marketing. Broadcast advertising will be used on local radio stations and television channels.

The Internet is an additional media channel. A company website can inform current and potential customers of the services being offered at the DIY Wash N’ Fix facilities. The website address will be communicated through all the previously mentioned communication tools to incite people to check its offers. Visitors to the website can get pricing information and locations nearest them.

Business relationships will have to be created with local businesses such as auto parts stores, so that they would give referrals to their own customers to use the DIY Wash N’ Fix facilities.

Marketing Budget

The marketing budget allocated to the launching of the DIY Wash N’ Fix business is 10% of the estimated sales, i.e. $88,812 for year one. This budget will be used with a local scope in the media. The break down is 10% for billboards, 20% for posters and flyers, 25% for local newspapers and magazines, 27.5% for local radio stations and television channels, 10% for direct marketing operations, 5% for setting up and maintaining a Web site, as well as 2.5% that could be used to nurture relationships or partnerships with local stores providing referrals to their customers.

7.2 Media Plan

Uses and costs of specific marketing tools for the first year:

7.2.1 Service and Warranty

DIY Wash N’ Fix will not give any warranty of the repair operations made by individuals. When checking in, the customer fills out a form with a disclaimer relinquishing DIY Wash N’ Fix from any liability resulting in the customer’s inability to perform the repair, as well as any lost or stolen property if the customer leaves the bay unattended. However, DIY Wash N’ Fix provides advice and information to its customers in terms of which tools to use, and repair guides are available for consultation.

7.3 Target Market Segment Strategy

Primary Target Markets

The broad target market for DIY Wash N’ Fix consists of individuals who are willing and able to perform minor repair and maintenance on automobiles. Specifically, we are targeting an individual who wants to work on his vehicle, yet does not have the proper tools or adequate workspace to do so. We believe there is a segment of the population that would like to perform their own maintenance, but do not for the following reasons:

• They do not have the right tools, such as torque wrenches, star-headed screwdrivers, extension socket wrenches, etc.

Certain auto parts require special tools to replace that specific part. These tools can be expensive and impractical for the average consumer to buy. Targeting individuals with physical space constraints is essential to our success. Our target market must have the desire to do this work but lack the area to do it in. For example, individuals living in apartment buildings cannot do maintenance on their vehicles in the apartment building parking lots. The number one reason individuals do DIY work is to save money. Therefore, we are targeting the lower income do-it-yourselfer who will find our services beneficial.

Secondary Target Markets

The secondary target market for DIY Wash N’ Fix is focused on individuals who wash their own vehicles. This is a broader market that includes our entire primary market. This individual bears the responsibility of maintaining their vehicle’s appearance. The cost savings and act of washing their own vehicle is more attractive to them than paying someone else to do it.

Demographics of Target Market

In a comprehensive survey consisting of 2,584 interviews with do-it-yourselfers, approximately 89% of the respondents were male. The breakdown of the respondents according to age was as follows:  

As previously mentioned, saving money is important to the do-it-yourselfer. Therefore, income is also important in identifying the target market.  The following is a list of the amount of DIY activity as a function of income:

Broken down by race, the number of Asians and Hispanics that are do-it-yourselfers was approximately 60%. Caucasians and African Americans registered at approximately 48%.

To determine geographic locations for this target market, the top locations for retail after-market auto parts were evaluated. According to the U.S. Department of Labor, the following states have the most auto parts stores:  California (5,030), Texas (3,280) and Florida (2,558).  Therefore, we are going to locate our facility in one of these states because of the high percentage of DIY sales.

Contingency Plan

The business model is viable for the foreseeable future. There is no readily available personal transportation substitute for cars and trucks and despite the improving engineering, there will always be a need for maintenance and repairs. There will also always be people that love their cars and will want to do their own work. Additionally, as cars become more complex, people will not want to buy the specialty tools required to do some of the work, but would be willing to rent them.

Also, as metropolitan areas grow, more people are living in apartments and condominiums, which restrict the repairs which can be done in the parking lots. This also will help support our business model, as people look for alternative space in which to work on their vehicles.

8.1 Growth Strategy

Given that the success of the firm is rooted in the demographics of the local market, expansion must be done very carefully. This business model will most likely grow through the opening of new facilities in new markets. Once the enterprise has reached its maximum geographical limit under the current management, a possible growth strategy will be to franchise the name and business process. The most probable target market for this expansion strategy would be current owners of coin-operated car washes.

In addition, our business model will provide a first-mover advantage. This is an easy business model to copy, but a first mover can establish a strong enough foothold into a given market so that it will continue to provide a solid cash flow even if competitors move in. Franchising will allow us to expand farther faster.

8.2 Succession Plan

This firm will be incorporated to protect the owners from personal liability. Succession will come at the discretion of the board.

Financial Plan investor-ready personnel plan .">

The financials of DIY Wash N’ Fix are built upon a number of conservative assumptions. The business is segmented into the original six car wash bays and three of each of the following bays: car painting, oil change/basic repair and other major repairs.

The balance sheet shows that most of our assets are long-term PP&E. Cash, the only short-term asset, is forecasted to grow at about 7% per year from $177,362 to $377,317. Initially, total assets are $755,562. Liabilities consist of the long-term loans taken on to pay for the PP&E, which amount to $520,380. This leaves us with $235,182 in initial owners equity.

The income statement reveals that revenues for each segment and the entire business are expected to grow at 5% per year, and net income is forecasted to grow at about 6% per year.

Expenses are approximately 57% of revenues. Expenses include wages, utilities, maintenance, marketing and capital expenditures. Wages are set at $7.00 per hour for clerks and $25.00 per hour for mechanics. There will be three clerks and three mechanics on staff full-time to ensure that a clerk and a mechanic are always available during business hours of 7:00 AM to 11:00 PM. Utilities are estimated to be 15% of revenues. Direct cost of sales (i.e., maintenance expenses) for all equipment, including the hydraulic lifts and painting equipment, are estimated to be 2.5% of revenues. Maintenance for the tools is 1% of revenues, and clean up for the car painting operation are 5% of revenues. Other building maintenance is estimated at 0.5% of revenues. The marketing budget is 10% of revenues. There is a capital expenditure of $1,500 per year to replace lost or broken tools. Depreciation is done on a straight-line basis. The time periods used are 15 years for all equipment and 30 years for the buildings.

DIY Wash N’ Fix has taken on long-term debt to finance its asset purchases of $578,200. The debt ranges in maturity from 15 to 30 years, and it is financed at 8%. There was an initial outlay of 10% of all the assets purchased for a down payment on the loans, totaling $57,820. Therefore, the amount financed is 90% of the asset value, or $520,380. This amounts to a monthly debt service of $4,128 or $49,245 annually.

• We will construct a new building on the land we purchased with nine new bays for our car painting and repair operations. Construction costs are estimated at $30,000 per bay, for a total of $270,000. For each of the three car painting bays, there will be an additional cost of $10,000 per bay for proper ventilation and environmental compliance. Therefore, our total construction costs are $300,000. We will put 10% down and finance $270,000 for 30 years at 8%.

Pricing and Revenues

DIY Wash N’ Fix will charge $5 per car wash in our coin-operated facility. We have assumed an average usage of seven hours per day, so this amounts to $35 per bay per day or $1,050 per month. We have six bays, so our annual direct car wash revenues are $75,600. In addition to the basic car wash, we have assumed that the facility we purchased will include six vacuums, two vending machines and one fragrance machine for customers to use for a nominal fee. These amount to additional annual revenues of $18,720. Car wash revenues are estimated to increase 5% per year, due to the value-added services we provide on location at DIY Wash N’ Fix.

We have three bays with a small 6,000-pound capacity lift to perform oil changes and basic repair work. We will charge $15 per hour for use of these bays, in order to be competitive with our competition in quick oil changes. Estimated usage is seven hours per day. These lifts cost $2,100 each, for a total of $6,300. We’re financing $5,670 for 15 years at 8%.

We have three additional bays equipped with 12,000-pound capacity heavy-duty lifts for complicated repair work. The cost to use these bays is $30 per hour, with an additional tools cost of $10 per hour to access up to ten tools at a time. Estimated usage is seven hours per day. The tools purchases, amounting to $25,000 initially, are included in this segment, because this is where we expect the major tool usage. The large lifts cost $5,800 each, for a total of $17,400 in lift costs. Total financing for the lifts and the tools is $38,160.

Finally, there are three bays equipped to paint cars and the fee is $50 per hour. It is probable that one paint job will take most of the seven hours estimated usage, including drying time unexposed to the elements. The fee for painting is higher, because the bays are more expensive to build and maintain. Equipment, including compressors and paint guns, will cost $4,500, and we will finance $4,050.

9.1 Important Assumptions

The key assumption within this business model is: there is a portion of the population that would like to do basic repairs and/or maintenance on their vehicles, but they don’t because they lack necessary tools or a proper work space. Therefore, they will be willing to pay rental fees to have access to tools and a work space.

Given that the assumption is true, then the key element of success for the venture will be pricing. The customers must feel there is value for the rent they are paying. If the price is too high, the substitution for our service will be taking a vehicle to a full service mechanic. However, if the price is too low, the firm will not be able to recover the cost of the initial capital expenditures.

If the assumption is not true and the firm cannot attract enough customers, then several exit strategies are available:

• Sell all property and exit industry.

9.2 Break-even Analysis

The chart and table below show the Break-even Analysis for the company.

9.3 Projected Profit and Loss

The table below shows the profit and loss statement for the company.

9.4 Projected Cash Flow

As can be seen in the following chart and table, the company expects a steady increase in cash flow within the first twelve months of operation, continuing through the first three years of plan implementation.

9.5 Projected Balance Sheet

The table below shows the projected Balance Sheet for the company.

9.6 Business Ratios

The following table contains important ratios from the automotive services industry, as determined by the Standard Industry Classification (SIC) Index code 7542.

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Auto Repair and Car Wash Business Plan [Sample Template]

By: Author Tony Martins Ajaero

Home » Business ideas » Automotive Industry » Auto Repair

Do you want to start an auto repair & car wash? If YES, here is a detailed sample auto repair & car wash business plan template & FREE feasibility report.

Innovation and creativity are the new normal in the business world. Entrepreneurs are looking for ways to combine related services in the bid to maximize profits and one of such business ideas is auto repair and car wash business. It is a business that leverages on economies of scales, and of course it is profitable and open to interested entrepreneurs.

Starting up an auto repair and car wash business needs significant investment capital, solid planning, and concentration to detail in order to keep your business profitable . Just like any other business, the demand for auto repair and car wash services usually decline during recession period/economic downturn due to the declining household spending on services they can do for themselves.

A Sample Auto Repair and Car Wash Business Plan Template

1. industry overview.

Auto repair and car wash business is part of the auto maintenance and repair industry and this industry comprises establishments that provide a wide range of mechanical, electrical and engine maintenance and repair services and also washing and detailing for automotive vehicles.

A recent report published by IBISWorld shows that the Auto Maintenance and Repair industry has experienced steady growth over the five years to 2018.

The national unemployment rate declined significantly over the past five years. As a result, many consumers returned to commuting to work, which ultimately increased the number of cars on the road, leading to a rise in total vehicle miles.

As consumers used their vehicles more frequently, general wear and tear resulted in the vehicles requiring more regular repair and maintenance work.

These factors, coupled with rising disposable income, resulted in a rise in demand for industry services over the past five years. Over the five years to 2018, industry revenue is expected to increase at an annualized rate of 2.7 percent to $8.4 billion.

The Auto Maintenance and Repair industry will continue to experience growth in all parts of the world especially in developed countries.

Statistics has it that in the united states of America alone, there are about 9,199 licensed and registered auto repair and car wash services businesses responsible for employing about 68,358 employees and the industry rakes in a whooping sum of $8 billion annually with an annual growth rate projected at 2.7 percent.

The Auto Maintenance and Repair industry is an open industry hence a low level of market share concentration. Even though large automobile companies operate in the industry , revenue is also spread among thousands of small auto garages and even mobile auto repair businesses.

As a matter of fact, no single auto repair shop or auto company can account for more than 5.0 percent of the total revenue generated in the industry. This is the reason why smaller auto repair shops accounts for a large percent of the players in the auto repair services industry.

Over and above, auto repair and car wash businesses all over the world are still enjoying good patronage particularly if they are well positioned and if they know how to reach out to their target market.

2. Executive Summary

Do It All® Auto Repair and Car Wash Services, Inc. is a registered auto repair and car wash company. The company will be located in will in Sacramento, California – United States of America and we plans to also cover other cities such as Los Angeles, San Diego and San Jose et al.

We chose to operate in these cities because we know that our auto repair and car wash services will be in high demand due to the growing number of automobiles in these cities.

Do It All® Auto Repair and Car Wash Services, Inc. is located in a full-service car wash facility which has the following features: a seventy foot fully automatic tunnel; 3 high pressure wand self-service bays; and 5 vacuum stations complete with fragrance and carpet shampoo dispensing machines.

We will offer auto repair services and thorough car cleaning, restoration, and finishing, both inside and out, to produce a pristine level of detail.

We are well trained and equipped to service the market segments that require auto repair and car wash services. Although our intention of starting a Do It All® Auto Repair and Car Wash Services, Inc. is to offer only the above stated services, but we will not close our doors to diversification (additional services) as long as it does not affect our core services.

We will offer both in-station and out-of station services. Our customers will have the options of choosing from our different packages – we have the plans to serve both individual clients (households) and corporate clients (transport companies, haulage companies and the government) which is why we designed various packages.

We are quite optimistic that our values and quality of service offering will help us drive our auto repair and car wash business to enviable heights and also help us attract the number of clients that will make the business highly profitable. We will be dedicated to establishing good business relationship with our clients by giving them value for their money and reasons for them to hire our services over and over again.

At Do It All® Auto Repair and Car Wash Services, Inc., we are fully aware that in order to become the number one choice in our city, we must continue to deliver quality services. We are open to the use of latest technology in the car wash and auto detailing industry.

Our excellent customer service and the quality of services we offer will position us to always welcome repeated customers.

Our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.

Do It All® Auto Repair and Car Wash Services, Inc. is owned and managed by Dennis White and his immediate family members. He is a notable figure in the automobile industry in California. Aside from this new auto repair and car wash business, the family owns an automobile dealership business and also an auto garage all in Sacramento – California.

3. Our Products and Services

Do It All® Auto Repair and Car Wash Services, Inc. is a standard auto repair and car wash services company that offers a wide range of services that revolves around the Auto Maintenance and Repair industry. We intend giving our customers every reason to hire our services which is why we have customized our services.

Do It All® Auto Repair and Car Wash Services, Inc. will offer the following services;

• Repairing and replacing automotive engines
• Performing general automotive repairs
• Powertrain repair services
• Brake repair services
• Scheduled and preventative repair and maintenance services
• Repairing trucks
• Repairing and replacing automotive exhaust systems
• Repairing and replacing mufflers
• Repairing automotive transmissions
• Repairing automotive brakes
• Performing automotive electric repairs
• Performing automotive wheel alignments
• Repairing automotive radiators
• Wheel alignment and repair services
• Car wash and auto detailing services

4. Our Mission and Vision Statement

• Our vision is to become the number one auto repair and car wash company in the whole of California with active presence in major cities in the United States of America.
• Our mission as an auto repair and car wash services company is to develop a highly successful, profitable all round auto repair and car wash business which provides quality services in our community and to become a standard for an ideal auto repair and car wash business not only in the State of California but also throughout the United States of America.

Our Business Structure

We are quite aware that the success of any business lies in the foundation on which the business is built on, which is why we have decided to build our auto repair and car wash services company on the right business foundation.

As a matter of fact, we are set out to build an auto repair and car wash business that will be a standard in the industry. We want to have a dedicated workforce who will go all the way to ensure that our customers are satisfied and they get value for their money.

We aware that it takes a business with the right employees and structure to achieve all what we have set to achieve, which is why will be putting structures and processes in place that will help us deliver excellent services and run the business on autopilot.

The success of our auto repair and car wash services business will be anchored on the team not on any individual. Do It All® Auto Repair and Car Wash Services, Inc. Company will employ professionals and skilled people to occupy the following position;

• Chief Executive Office (Owner)
• Auto Garage Manager

Accountant/Cashier

Marketing and Sales Executive

Client Service Executive

• Auto Mechanics
• Car Washer and Auto Detailers (6)

5. Job Roles and Responsibilities

Chief Executive Officer – CEO:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results
• Responsible for providing direction for the business
• Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization

Auto Garage Manager:

• Serve as project manager of the organization; works directly with employees
• Develops strategic plan by studying new automobile technological, and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Make certain that the car wash and auto repair and maintenance department perform efficiently, coordinate employee efforts, and facilitate communications between management and computer repairs and maintenance engineers and technicians
• Ensures that the organization work in line with international best practices.
• Identify, prioritize, and reach out to new clients, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts
• Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Document all customer contact and information
• Represent Do It All® Auto Repair and Car Wash Services, Inc. in strategic meetings
• Help increase sales and growth for Do It All® Auto Repair and Car Wash Services, Inc.
• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for the organization
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensuring compliance with taxation legislation
• Handles all financial transactions for Do It All® Auto Repair and Car Wash Services, Inc. Company
• Serve as internal auditor for Do It All® Auto Repair and Car Wash Services, Inc.
• Welcomes clients and visitors by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the manager in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products and, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries

Car washers and Automobile Detailers (6):

• Make use of high lubricity sprays to polish and wash the vehicle’s bodywork.
• Responsible for handling core car wash services such as thorough cleaning, restoration, and finishing of an automobile, both inside and out, to produce a pristine level of detail
• Handle services that involves cleaning and restoring or exceeding the original condition of the surface of the car’s finish
• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
• Ensure that toiletries and supplies don’t run out of stock
• Handle any other duty as assigned by the manager.

Auto Repair and Maintenance Engineers (2) and Technicians (8)

• Handle Powertrain repair services
• Handles Brake repair services
• Scheduled and preventive repair and maintenance services
• Handle wheel alignment and repair services
• Handles other repair and maintenance services

6. SWOT Analysis

Auto repair and car wash services business is one of the many businesses that can easily generate sales with little stress as long as they are well positioned and equipped to carry out their services. We are building a standard auto repair and car wash business with a variety of services which is why we have decided to subject our business idea (company) to SWOT Analysis.

Ordinarily we can successfully run a normal auto repair and car wash business without going through the required protocol of setting up a new business including writing a detailed business plan, but because of the kind of auto repair and car wash business we want to establish, we don’t have any option other than to follow due process.

We hired the services of Mr. Larry Brown, a HR and Business consultant with bias in startups to help us conduct SWOT analysis for our company and he did a pretty job for us. Here is a of the result we got from the SWOT analysis that was conducted on behalf of Do It All® Auto Repair and Car Wash Services, Inc.;

Do It All® Auto Repair and Car Wash Services, Inc. is centrally located in a densely populated industrial and residential estate in Sacramento, California; our location is in fact one of our major strengths. We have a well-equipped, state of the art car repair, car wash and auto detailing equipment and we are also one of the very few auto repair and car wash and auto detailing companies in the whole of Sacramento, California.

Another strength that counts for us is the power of our team; our workforce and management. We have a team that are considered experts in the Auto Maintenance and Repair industry, a team of hardworking and dedicated individuals.

Do It All® Auto Repair and Car Wash Services, Inc. is a new business which is owned by an individual, and we may not have the financial muscle to sustain the kind of publicity we want to give our business. As a new business, we are also quite aware that it will take time for us to build trust with our clients.

• Opportunities:

We are centrally located in one of the busiest areas in Sacramento, California and we are open to all the available opportunities the city has to offer. Our business concept also positioned us to be a one stop shop in the auto repair and car wash business.

The truth is that there are no standard auto repair and car wash services business within the area where ours is going to be located; the closest to our proposed location is about 6 miles away. In a nutshell, we do not have any direct competition within our target market area.

Some of the threats that are likely going to confront Do It All® Auto Repair and Car Wash Services, Inc. is unfavorable government policies, seasonal fluctuations, demographic / social factors, downturn in the economy and of course emergence of new competitors within the same location.

7. MARKET ANALYSIS

• Market Trends

As long as people use their cars and trucks regularly, there will always be reasons for them to visit an auto workshop and car wash. This is because you can never rule out wear and tear when a machine is in use. People visit auto garages for different reasons; it could be for routine servicing, major repair works, or for refurbishing their cars.

For whatever reasons; auto repair garages will always translate to money. Auto repair and car wash services business responds to the increase in household spending and also increase in the volume of cars in a particular area or city. The trend of the market can be predicted without stress.

The Auto Maintenance and Repair industry, in the bid to survive the recent global economic meltdown included additional services to their core service offerings. Some car wash and automobile repair companies include selling of car accessories, running a bar, barbing saloon and even restaurant within the same premises if they have enough space.

8. Our Target Market

Before choosing a location for our auto repair and car wash services business, we conducted our feasibility studies and market survey and we were able to identify those who will benefit greatly from our service offerings.

Basically, those who will benefit from our service offering are households, transport companies, haulage companies and government agencies with fleet of cars / trucks et al. They cut across different sectors of the economy. Below is a list of the people and organizations that our auto repair and car wash services is designed for;

• The public sector; government ministries, agencies and parastatals.
• Organized private sector
• Corporate Executives
• Business People
• Car Dealership Shops
• Taxi and car rental companies
• Transport Companies
• Haulage Companies

Our competitive advantage

Auto repair and car wash services business is an easy to set up business that does not require formal training to achieve; anybody can set up the business if they have the required startup capital. It means that the possibility of auto repair and car wash services springing up in our location is high.

We aware of this which is why we decided to come up with a business concept that will position us to become the leader in Sacramento – California. Our competitive edge is that we are standard and well – equipped auto repair and car wash services business that has loads of complimentary business offerings that can easily attract car owners (customers).

We can confidently say that the location of our business will definitely count as a positive for us amongst any competitor. For the time being, Do It All® Auto Repair and Car Wash Services, Inc. has no real competitors that can match the quality of services we offer. Our customer service will be customized to meet the needs of all our customers.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and objectives.

9. SALES AND MARKETING STRATEGY

The marketing strategy for Do It All® Auto Repair and Car Wash Services, Inc. is going to be driven basically by excellent customer service, honesty and quality service delivery. We will ensure that we build a loyal customer base. We want to drive sales via the output of our jobs and via referral from our satisfied customers.

Do It All® Auto Repair and Car Wash Services, Inc. is an auto repair and car wash services business that is strategically located and we are going to maximize the opportunities that are available which is why we spent more to locate the business in a location that will be visible and enable us to access our target market.

Our sales and marketing team will be recruited based on their vast experience in the industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall goal of Do It All® Auto Repair and Car Wash Services, Inc.

Our goal is to grow Do It All® Auto Repair and Car Wash Services, Inc. to become the leading auto repair and car wash services company in Sacramento – California which is why we have mapped out strategies that will help us take advantage of the available market and grow to become a major force to reckon with in the Auto Maintenance and Repair industry.

Do It All® Auto Repair and Car Wash Services, Inc. is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our auto repair and car wash services business by sending introductory letters alongside our brochure to corporate organizations, transport and logistics companies, households and key stake holders in and around Sacramento – California
• Print out fliers and business cards and strategically drop them in offices, libraries, public facilities and train stations et al.
• Use friends and family to spread word about our business
• Post information about our company and the services we offer on bulletin boards in places like schools, libraries, and local coffee shops et al
• Place a small or classified advertisement in the newspaper, or local publication about our company and the services we offer
• Leverage on referral networks such as agencies that will attract clients who would need our customized services
• Advertise our auto repair and car wash services company in relevant magazines, newspapers, TV and radio stations
• Attend relevant expos, seminars, and business fairs et al to market our services
• Engage in direct marketing approach
• Encourage the use of Word of mouth marketing from loyal and satisfied students
• Join local chambers of commerce and industry to market our services.

Sources of Income

Do It All® Auto Repair and Car Wash Services, Inc. is established with the aim of maximizing profits in the Auto Maintenance and Repair industry and we are going to ensure that we do all it takes to attract clients on a regular basis.

Do It All® Auto Repair and Car Wash Services, Inc. will generate income by offering the following services;

10. Sales Forecast

One thing is certain, there would always be clients who would need the services of car wash and auto repair businesses.

We are well positioned to take on the available market in Sacramento – California and we are quite optimistic that we will meet our set target of generating enough income/profits from the first six months of operations and grow our business and clientele base.

We have been able to examine the industry and we have been able to come up with the following sales forecast. The sales projections are based on information gathered on the field and some assumptions that are peculiar to similar startups in Sacramento – California.

Below is the sales projection for Do It All® Auto Repair and Car Wash Services, Inc., it is based on the location of our business and of course the wide range of related services that we will be offering;

• First Fiscal Year (FY1): $240,000
• Second Fiscal Year (FY2): $450,000
• Third Fiscal Year (FY3): $750,000

N.B : This projection was done based on what is obtainable in the Auto Maintenance and Repair industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

11. Publicity and Advertising Strategy

Do It All® Auto Repair and Car Wash Services, Inc. is set to create a standard for auto repair and car wash business in Sacramento – California, which is why we will go all the way to adopt and apply best practices to promote our business.

Good enough there is no hard and fast rule on how to advertise or promote an auto repair and car wash business. Here are the platforms we intend leveraging on to promote Do It All® Auto Repair and Car Wash Services, Inc.;

• Encourage our loyal customers to help us use Word of Mouth mode of advertisement (referrals)
• Advertise our auto repair and car wash services business in relevant magazines, local newspaper, local TV stations and local radio station
• Promote our business online via our official website
• List our business on local directories (yellow pages)
• Sponsor relevant community programs
• Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, et al to promote our brand
• Install our Billboards on strategic locations in and around Sacramento – California
• Direct coupon mailing approach
• Distribute our fliers and handbills in target areas

12. Our Pricing Strategy

Our pricing system is going to be based on what is obtainable in the Auto Maintenance and Repair industry, we don’t intend to charge more (except for premium and customized services) and we don’t intend to charge less than our competitors are offering in Sacramento – California.

Be that as it may, we have put plans in place to offer discount services once in a while and also to reward our loyal customers especially when they refer clients to us.

• Payment Options

The payment policy adopted by Do It All® Auto Repair and Car Wash Services, Inc. is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation of the United States of America.

Here are the payment options that Do It All® Auto Repair and Car Wash Services, Inc. will make available to her clients;

• Payment via bank transfer
• Payment with cash
• Payment via POS
• Payment via online bank transfer
• Payment via check

In view of the above, we have chosen banking platforms that will enable our client make payment for services rendered without any stress on their part. Our bank account numbers will be made available on our website and promotional materials.

13. Startup Expenditure (Budget)

These are the key areas where we will spend our startup capital on;

• The Total Fee for Registering the Business in Sacramento – California – $750.
• Legal expenses for obtaining licenses and permits – $1,500.
• Marketing promotion expenses for the grand opening of Do It All® Auto Repair and Car Wash Services, Inc. in the amount of $3,500 and as well as flyer printing (2,000 flyers at $0.04 per copy) for the total amount of $3,580.
• The cost for hiring Business Consultant – $2,000.
• Insurance (general liability, workers’ compensation and property casualty) coverage at a total premium – $30,800.
• The cost of accounting software, CRM software and Payroll Software – $3,000
• The cost for leasing standard car wash facility- $80,000.
• The cost for facility remodeling – $40,000.
• Other start-up expenses including stationery – $1000
• Phone and utility deposits – $3,500
• Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $40,000
• The cost for Start-up inventory – $15,000
• The cost for store equipment (cash register, security, ventilation, signage) – $13,750
• The cost for auto repair tool box and car wash and auto detailing equipment and tools – $55,000
• The cost for the purchase of furniture and gadgets (Computers, Printers, Telephone, TVs, Credit card machine, POS, tables and chairs et al): $4,000.
• The cost of launching a website: $600
• Cost for the purchase of utility truck – $15,000
• Miscellaneous: $3,000

We would need an estimate of four hundred and fifty thousand dollars ($350,000) to successfully launch our auto repair and car wash business in Sacramento – California, US.

Generating Funds/Startup Capital for Do It All® Auto Repair and Car Wash Services, Inc.

Do It All® Auto Repair and Car Wash Services, Inc. is owned and managed by Dennis White and his immediate family members. They are the sole financiers of the business which is why they decided to restrict the sourcing of the startup capital for the business to just three major sources.

• Generate part of the startup capital from personal savings and sale of his stocks
• Generate part of the startup capital from friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $100,000 (Personal savings $80,000 and soft loan from family members $20,000) and we are at the final stages of obtaining a loan facility of $350,000 from our bank. All the papers and documents have been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

Part of the plans we have in place to sustain Do It All® Auto Repair and Car Wash Services, Inc. is to ensure that we continue to deliver quality services, and improvise on how to do things faster and cheaper. We are not going to relent in providing conducive environment for our workers and also the required trainings that will help them deliver excellent services at all times.

From our findings, another factor that kills new businesses is financial leakages. In order to plug financial leakages, the management of Do It All® Auto Repair and Car Wash Services, Inc. adopted the use of payment machine and accounting software to run the business.

We are quite aware that our customers are key component to the growth and survival of our business hence we are going to continuously engage them to give us ideas on how to serve them better. We will not waste time in adopting new technology, best practices and diversifying our services; expand our product and service offerings once the need arises.

Do It All® Auto Repair and Car Wash Services, Inc. will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams

Check List/Milestone

• Business Name Availability Check : Completed
• Business Registration: Completed
• Opening of Corporate Bank Accounts: Completed
• Securing Point of Sales (POS) Machines: Completed
• Opening Mobile Money Accounts: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Acquiring facility and remodeling the facility: In Progress
• Conducting Feasibility Studies: Completed
• Generating capital from family members: Completed
• Applications for Loan from the bank: In Progress
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents and other relevant Legal Documents: In Progress
• Design of The Company’s Logo: Completed
• Printing of Promotional Materials: In Progress
• Recruitment of employees: In Progress
• Purchase of the needed pressure washing machines, microfiber towels with a minimum weight of 300 GSM (grams per square meter)., auto repair tool box, office appliances and other cleaning accessories: In progress
• Creating Official Website for the Company: Completed
• Creating Awareness for the business both online and in the neighborhood: In Progress
• Health and Safety and Fire Safety Arrangement (License): Secured
• Establishing business relationship with vendors – suppliers of all our needed auto spare parts, cleaning accessories and supplies et al: In Progress

Related Posts:

• Car Wash Business Plan [Sample Template]
• Auto Repair Shop Business Plan [Sample Template]
• Mobile Car Wash Business Plan [Sample Template]
• Mobile Auto Detailing Business Plan [Sample Template]
• Car Service Center Business Plan [Sample Template]

Car Wash Business Plan Ultimate Guide + Free Example

July 6, 2023

Adam Hoeksema

While there are numerous crucial steps to bring your vision to fruition, the creation of a business plan might not be your immediate priority. It's completely understandable if you're more focused on designing a unique car wash experience, developing specialized cleaning methods, and cultivating an inviting atmosphere for your customers. However, in the eyes of potential investors and lenders, a well-crafted business plan is often a prerequisite. This is particularly true if you're seeking financial backing, such as a loan from the Small Business Administration (SBA). A compelling business plan featuring accurate financial projections becomes an essential asset to showcase the potential triumph of your car wash venture. Equally important is ensuring that your plan and financial data align with industry standards.

What Should be Included in a Car Wash Business Plan?

Car wash business plan outline, how to do market research for a car wash business plan.

• How to Create Financial Projections for a Car Wash Business Plan

Example Car Wash Business Plan

Car wash business plan faqs.

With that in mind as the path forward, let’s dive in. 

Your car wash business plan should compellingly convey the distinctiveness of your venture, highlight your team's aptitude for managing the operation, and outline meticulously calculated financial projections aimed at optimizing profitability. In the sections below, we present a comprehensive analysis of our complimentary car wash business plan template , meticulously designed to suit the dynamic and thriving car wash industry.

1. Executive Summary

1.1 Organization Overview

1.2. Objectives

1.3. Mission Statement

2. Organization Description

2.1. Organization History

2.2. Legal Structure

2.3. Unique Value Proposition

2.4. Target Beneficiaries

3. Market Analysis

3.1. industry overview.

3.2. Collaborator and Competitor Identification

3.3. Target Beneficiaries

Key Point  1

4. Marketing and Fundraising

4.1. Strategic Plan

4.2. Program or Service Offerings:

4.4. Distribution Channels

4.5. Promotions and Fundraising

Key Point  2

5. Organizational Structure and Management

5.1. Organization’s Facility & Location

5.2. Staffing Plan and Volunteer Management

5.3. Governance, Financial Management, and Accountability

Key Point  3

6. financial plan.

6.1. Startup Costs

6.3. Expense Projections

6.4. profit and loss statement, 6.5. cash flow projections, 6.6. break-even analysis, 7. appendix.

7.1. Supporting Documents

7.2. Glossary of Term

7.3. References and Resources

Key Point  5

Central to every car wash business plan lies the foundation of market research. It's imperative to grasp your position within the market and substantiate the existence of substantial demand for your distinct car wash concept, location, and pricing strategy. Our approach to car wash market research is elaborated upon here, encompassing a comprehensive understanding of competitors, forecasting potential customer footfall, strategically choosing an optimal location, and anticipating any seasonal fluctuations that could influence your business. Here, we present tools and strategies to effectively conduct market research tailored to your envisioned car wash enterprise.

How Much Will it Cost to Advertise for my Car Wash Business?

We recommend utilizing Google Keyword Planner as a valuable resource to ascertain which keywords to target in your advertising efforts, driving potential customers to your car wash website. This tool also provides insights into the projected cost per click for various keywords, as demonstrated in the example below:

What Keywords are Customers Searching for? 

We use both Google Keyword Planner and Ahrefs to see which keywords are driving traffic to your competitors websites.  For example, you can run a report on your competitors website and see which keywords they are ranking for and how much organic traffic they are getting from each keyword.  This can help you focus your SEO efforts. 

How Seasonal are Car Wash Businesses? 

We like to use Google Trends to determine how seasonal your car concept might be.  You can see below that “Car wash near me” might not be all that seasonal.

How Many Customers Visit my Competitors Each Month?

Finally, we like to pull foot traffic reports on your competitors to be able to see how many customers they typically receive at their car wash station.  You can see an example below that shows number of visits per month for a specific address:

In the realm of car wash ventures, the volume of potential clientele holds pivotal significance, serving as a foundational premise for your financial forecasts. Therefore, comprehending the customer count frequenting your competitors will aid in gauging the anticipated flow of customers to your car wash establishment.

How to Create Financial Projections for a Car Wash Business Plan

Just like in any industry, the car wash business has its unique factors that influence financial projections, such as location, pricing strategies, and customer demand. Utilizing a car wash financial projection template can simplify the process and enhance your confidence. Creating accurate financial projections goes beyond showcasing your car wash's ability to attract customers; it's about illustrating the financial path to profitability and the realization of your business goals. To develop precise projections, consider the following key steps:

• Estimate startup costs for your car wash, including site acquisition or lease, construction or renovation expenses, equipment purchase or lease, licensing and permits, and initial marketing efforts.
• Forecast revenue based on projected car wash volume, pricing per wash, and potential revenue streams such as additional services or monthly subscription plans.
• Project costs related to labor, maintenance and repair of equipment, utilities, and cleaning supplies.
• Estimate operating expenses like insurance premiums, marketing and advertising costs, administrative expenses, and salaried employees.
• Calculate the capital needed to launch and sustain your car wash, covering initial expenses and providing working capital for continued growth and operations.

While financial projections are a vital component of your car wash business plan, seek guidance from experienced professionals in the industry. Adapt your projections based on real-world insights, leverage industry resources, and stay informed about market trends, customer preferences, and advancements in car wash technologies to ensure your financial plan aligns with your goals and positions your car wash for long-term success.

Here, we present the content of our sample car wash business plan. Additionally, you have the option to access a Google Doc version of this car wash business plan template . This allows you to personalize and modify it to align with your unique vision. To further assist you in tailoring the business plan to your car wash concept, you can follow our video walkthrough guide. It's designed to seamlessly integrate the business plan into your specific car wash venture.

Table of Contents

 1.1. company overview.

Briefly introduce the company's background, products or services, and target market.

      -  Example: Speedy Suds Car Wash is a premier car wash facility located in Houston, Texas. We offer professional car washing and detailing services to vehicle owners in the local area. 

   1.2. Objectives

Outlines the company's short-term and long-term goals.

        - Example: Provide an exceptional car wash experience that exceeds customer expectations, resulting in a high customer satisfaction rate of at least 95% within the first year.

    - Example: Long-term: Integrate eco-friendly technologies and practices into our car wash operations, such as water recycling systems, energy-efficient equipment, and environmentally friendly cleaning products, to reduce our ecological impact.

  1.3. Mission Statement

 Describes the company's purpose and core values.

        - Example: Our mission is to provide exceptional car washing and detailing services that leave our customers' vehicles spotless and gleaming. We are dedicated to delivering a superior customer experience, employing environmentally friendly practices, and maintaining the highest standards of quality and professionalism.

  1.4. Keys to Success

Highlights the factors that will contribute to the company's growth and success.

        - Example:  By focusing on exceptional service quality, a customer-centric approach, innovative technology, and strategic partnerships, Speedy Suds Car Wash aims to achieve sustainable growth and success in the car wash industry.

2. Company Description

   2.1. company history.

Provides context on the company's background and founding story.

        - Example: Speedy Suds Car Wash was founded by  Carter Conner and Marty Foster who combined their expertise in the automotive industry and business management to establish a premium car wash service in Houston, Texas. ‍

 Describes the company's legal structure (e.g., sole proprietorship, partnership, LLC, corporation).

        - Example: Speedy Suds operates as a limited liability corporation (LLC)

 2.3. Unique Selling Proposition

  Emphasizes the company's competitive advantage or unique offerings.

        - Example: Speedy Suds Stands out by providing a superior car wash experience with eco-friendly practices, cutting-edge technology, premium car care products, and exceptional customer service.

  2.4. Target Market

Defines the company's ideal customer base.

        - Example: Our services cater to car owners and enthusiasts in Houston, Texas, who seek a convenient, high-quality, and environmentally friendly car wash solution that preserves the appearance and value of their vehicles.

  Presents a general overview of the industry, its trends, and growth potential.

        - Example: The car wash industry in Houston, Texas is thriving due to the city's large population, car ownership rates, and the growing demand for professional car care services.

3.2. Competitor Analysis

 Evaluates the company's direct and indirect competitors, as well as their strengths and weaknesses.

        - Example: Direct competitors: Ocean Fresh - known for their quick and efficient service, Fresh Clean Car Wash is a popular choice among busy professionals. 

        - Example: Indirect competitors: Neighborhood Gas Station Car Wash: Several gas stations in the area offer car wash services as an additional convenience for their customers.

3.3. Target Market Analysis

Explores the company's target customers, demographics, preferences, and pain points.

        - Example: Speedy Suds Car Wash targets a wide range of customers, including individual car owners, fleet owners, and car enthusiasts who value convenience, quality, and environmentally friendly practices in car wash services.

3.4. Market Opportunities

Identifies potential opportunities for the company to grow within the market.

        - Example: Speedy Suds Car Wash can leverage market opportunities by offering premium add-on services such as detailing, paint protection, and interior cleaning, partnering with local businesses for cross-promotion, and implementing loyalty programs to retain customers and drive repeat business.

• Example 1: Conduct a survey of local car owners to determine their car wash frequency and preferences. This data will help identify the potential customer base and their needs. (e.g., 80% of surveyed car owners express a need for a convenient and high-quality car wash service in the area)
• Example 2:  Analyze the car wash industry trends in the local market, such as increasing car ownership and the demand for eco-friendly car wash solutions. This information will validate the market potential and identify niche opportunities. (e.g., The number of registered vehicles in the area has grown by 10% annually over the past three years, indicating a growing customer base for car wash services)
• Example 3: Perform keyword research to understand the volume & trends in relevant search phrases such as “carwash near me”.

4. Marketing and Sales Strategy

4.1. product or service offerings: .

Describes the company's products or services in detail.

        - Example: Speedy Suds offers a comprehensive range of car wash and detailing services, including exterior washing, interior cleaning, waxing, tire dressing, and additional add-on services such as upholstery cleaning and paint protection.

4.2. Pricing Strategy

 Outlines the company's approach to pricing its products or services.

        - Example: Speedy Sudsadopts a competitive pricing strategy based on the local market rates, offering affordable and transparent pricing for its services. Different service packages and options are available to cater to various customer needs and budgets.

4.3. Sales Strategy

  Explains how the company plans to generate sales and build customer relationships.

        - Example: Speedy Suds aims to generate sales and build customer relationships by focusing on providing a convenient and satisfying car wash experience to customers, ensuring repeat business and positive word-of-mouth referrals.

 Describes the methods through which the company will deliver its products or services to customers.

        - Example: Speedy Suds Car Wash primarily operates through its physical location in Houston, Texas, providing easy access to customers. Additionally, an online presence allows customers to explore services, make appointments, and access information conveniently.

4.5. Promotions and Advertising

 Details the company's promotional efforts and advertising strategies.

        - Example: We will implement a targeted marketing strategy that includes online advertising, local community engagement and collaborations with local businesses. Special promotions, loyalty programs, and referral incentives will be used to attract new customers and encourage repeat visits.

• Example 1: Offer a special introductory promotion, such as discounted rates or a free exterior wash for the first 100 customers. This will create excitement and incentivize customers to try Speedy Suds. (e.g., 90% of the promotional offers are redeemed within the first month, indicating a strong initial customer acquisition). You could also offer pre-launch sign ups and all signups secure a discounted rate for the first year of operation. Share with your lender how many individuals are on that list.
• Example 2: Implement a referral program where existing customers receive discounts or free services for referring new customers. This will encourage word-of-mouth marketing and generate a steady stream of new customers. (e.g., 30% of new customers are referred by existing customers, demonstrating the effectiveness of the referral program)
• Example 3: You can start offering car wash and detailing services from your home to establish a small customer base and loyal support system before you launch a full car wash. Provide these first customers with a special lifetime discount. Share sales data for your test phase customers.

5. Operations and Management

5.1. facility location and layout.

 Specify the company's physical business location and refers to the internal arrangement and organization of the space.

        - Example: Speedy Suds will secure a prime location in Houston, Texas, with high visibility and easy accessibility from major thoroughfares. The facility will be designed to optimize traffic flow, with separate areas for car wash services, vacuum stations, and customer waiting areas.

5.2. Staffing and Expertise

  Highlight the company's approach to staffing and the expertise required to deliver high-quality car wash services.

        - Example: Speedy Suds will hire a dedicated team of experienced car wash professionals who are skilled in providing efficient and thorough car wash and detailing services. Ongoing training programs will be implemented to enhance their expertise in the latest car wash techniques and customer service.

5.3. Customer Service

Outline the company's commitment to ensuring customer satisfaction

        - Example: Speedy Suds Car Wash will prioritize customer satisfaction by training our staff to deliver friendly and personalized service. We will strive to exceed customer expectations through attentive communication, timely service delivery, and addressing any concerns promptly and professionally.

• Example: Speedy Suds is founded by  Carter Conner and Marty Foster who combined their  extensive experience in the car wash industry and have successfully operated multiple car wash businesses in the past. This expertise allows them to understand the industry's best practices, operational challenges, and customer expectations, ensuring the success and smooth operation of Speedy Suds. Lenders want to know that you or your team know that you know what you are doing and know what you are getting yourself into.

5.4. Technology and Systems

Describe the technology and systems that will be utilized to streamline operations and enhance efficiency.

        - Example:  We will implement an automated car wash system with advanced sensors and brushes designed to deliver a thorough and gentle cleaning. Additionally, we will utilize a cloud-based management system to streamline scheduling, track customer preferences, and provide personalized service recommendations.

All of the unique Car Wash  projections you see here were generated using ProjectionHub’s 

Car Wash Financial Projection Template . Use PH20BP to enjoy a 20% discount on the template. 

   6.1. Startup Costs

  Provide a detailed breakdown of the total startup costs requirements, and where you plan for those funds to come from. You will also want to break down how the startup costs will be used including working capital to cover losses before the business breaks even.

        - Example: Creating a solid financial plan is crucial, and we are taking the necessary steps to ensure the success of Speedy Suds. We have already raised $500,000 from our personal investment and a small investor, and we are working  to secure a business loan of around $2.6 million. 

6.2. Revenue Projections

Provides an estimate of the company's future revenue based on market research and assumptions.

        - Example:  Speedy Suds projects $300,000 in revenue in the first year. The company anticipates steady growth in revenue over the initial five-year period.

 Estimates the company's future expenses, including fixed and variable costs.

        - Example: Speedy Suds 's primary projected operating expenses include a large amount of marketing related items as well as utilities and insurance. We also plan to hire a salaried general manager right away followed by a shift manager in the second year. We anticipate our COGS both in direct labor and materials to be around 30% of total sales.

Summarizes the company's revenue, expenses, and net income over a specific period.

        - Example: Speedy Suds expects to achieve profitability in year 3  of operation.

 Outlines the company's projected cash inflows and outflows.

        - Example: Speedy Suds cash flow projections account for seasonal fluctuations in sales and expenses.

  Determines the point at which the company's revenue equals its expenses.

        - Example: Speedy Suds anticipates reaching its break-even point in year 3 of operation.

Watch how to create financial projections for your Car Wash Business

Key Point  4 

• Example 1: Example 1: Benchmark financial projections against industry averages and ratios. For example, compare projected revenue per car wash to the average revenue per car wash in the local market to ensure competitiveness and profitability. (e.g., Projected revenue per car wash aligns with the local market average of $12 per wash)
• Example 2: Consider factors such as seasonality and fluctuations in car wash demand. Analyze historical data from other car wash businesses to estimate revenue variations throughout the year. (e.g., A 20% increase in revenue during the summer months due to higher car wash demand)
• Example 3: Conduct a sensitivity analysis to assess the potential impact of external factors on financial projections, such as changes in water and utility costs or fluctuations in labor expenses. (e.g., A 10% increase in water and utility costs reduces the projected net profit margin by 2%)

   7.1. Supporting Documents

 Includes any relevant documentation that supports the information presented in the business plan, such as resumes, financial projections, market research data, and permits or licenses.

   7.2. Glossary of Term

 Provides definitions for industry-specific terms used throughout the business plan to ensure reader comprehension.

   7.3. References and Resources

Lists any sources or resources referenced during the preparation of the business plan, including industry reports, market research data, and relevant publications.

• Example: To demonstrate their commitment and shared risk, the founding team of Speedy Suds will invest a significant portion of their personal savings into the business. This personal financial contribution showcases their dedication and belief in the success of Speedy Suds, which will help build trust with lenders and investors.

How do I start a car wash business?

To start a car wash business, research the market and competition, develop a business plan, secure a suitable location, obtain necessary permits and licenses, purchase or lease car wash equipment, establish relationships with suppliers, and create a marketing strategy to attract customers.

What types of car wash services can I offer?

Car wash services can include exterior hand wash, automated or self-service car wash bays, interior cleaning and vacuuming, waxing and polishing, detailing services, and additional services such as engine cleaning or headlight restoration.

How can I attract customers to my car wash?

To attract customers, offer competitive pricing, provide efficient and thorough car washing services, maintain a clean and visually appealing facility, offer loyalty programs or discounted packages, utilize online platforms for promotions, and provide excellent customer service.

What are the essential equipment and supplies needed for a car wash?

Essential equipment and supplies for a car wash include high-pressure washers, soap and detergent dispensers, brushes or cleaning tools, water recycling systems, vacuum cleaners, air compressors, drying equipment, cleaning solutions, and a reliable payment system.

About the Author

Adam is the Co-founder of ProjectionHub which helps entrepreneurs create financial projections for potential investors, lenders and internal business planning. Since 2012, over 50,000 entrepreneurs from around the world have used ProjectionHub to help create financial projections.

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• Sample Business Plans

Car Wash Business Plan

Alongside everything, a spick and span car is crucial to looking immaculate. After all, who would spare a glance at a dirty car even if it belongs to an expensive brand?

And if you love cars and cleaning and restoration is your forte then a car wash business can be an extremely profitable one for you.

Moreover, minor restoration services like fixing dents and scratches, and doing paint jobs can make your services well-rounded and a one-stop shop for your customers.

Industry Overview

According to sources, the global car wash market stood at a market value of 27.8 billion US dollars in 2020 and is expected to grow at an increased pace moving forward as well.

As the demand for convenience and purchasing power of the consumer has increased, activities like washing cars which people did themselves in the past are being outsourced increasingly.

People today are willing to pay a good price for convenience and quality services. Hence, providing quality services is essential if you want to attract and retain customers.

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Things to Consider Before Writing a Business Plan For Your Car Wash Business

Having a good team is important.

This might not hold well for every business, but forms a mandatory aspect for a car wash business. Having employees who know what they are doing and are highly skilled at their job is crucial to the success of your car wash business.

Hence, it is important to get skilled people on board.

Use technology to your advantage

Car wash services are changing and so is the way of doing it. Having the right technology that is cost-effective as well as helpful in providing quality services is crucial to the success of your car wash business.

Moreover, having the right technology also helps you stay updated and ready to meet the changing and rising demands of your customer base.

Identify your marketing channels

Every business should market through channels where its target audience is most likely to be. This helps you make marketing efforts that are effective and yield results.

As a car wash business, it is important to have both online and offline marketing strategies. Because a huge number of people look for services online these days. Apart from that, a majority of your customer base would be people living in your locality, which makes it important to have a good offline marketing strategy.

Pick a good location

A location that is both easily visible and convenient for your customers is essential for a car wash business to work. A good location is easily accessible, has a lesser number of competitors surrounding it, is convenient to park into, etc. Although it might be difficult to find an ideal location , try to find one that covers the maximum number of attributes.

Why do you need a business plan?

A business plan can help you with the following:

• It can keep you updated with the latest trends and technologies in the market.
• It helps you know your customers better.
• It helps you manage your finances better.
• It helps you organize your daily business activities better.
• It helps you manage your team properly.

All in all, a car wash business plan comes in handy for organizing and managing your business better. It makes running your business a hassle-free process, which in turn helps you provide quality services and have a profitable business.

Write Your Business Plan

If you are planning to start a new car wash service business, the first thing you will need is a business plan. Use our sample car wash business plan created using Upmetrics – Business Plan Software to start writing your business plan in no time.

Before you start writing your business plan for your new car wash business, spend as much time as you can reading through some samples of cleaning, maintenance & repairing related business plans.

Reading sample business plans will give you a good idea of what you’re aiming for. It will also show you the different sections that different entrepreneurs include and the language they use to write about themselves and their business plans.

We have created this sample Car Wash Business Plan template for you to get a good idea of what a perfect car wash business plan should look like and what details you need to include in your stunning business plan.

Car Wash Business Plan Outline

This is the standard car wash business plan outline which will cover all important sections that you should include in your business plan.

• Venture Description
• Carmen Perez
• Marketing Plan
• Keys to Success
• Financial Plan
• Legal Form of Business
• Anne Klinesmet
• Ted Holster
• Gerald Lance
• Hiring Plan
• Compensation and Ownership
• Employee Reward and Incentive Plan
• Purpose of Our Services
• Features and Benefits
• Our Services
• Related Products/Services and Spin-Offs
• Current size
• Growth potential
• Industry Trends
• Other Characteristics
• Distribution Channels
• Target Market Profile
• Customer Profile
• Future Markets
• Direct Competition
• Indirect Competition
• Future Competition
• Competitive Analysis
• Marketing Strategy
• Advertising and Promotion
• Telemarketing/Direct mail
• Trade Shows
• Pricing Policies
• Break-even Analysis
• Income Statement Projections
• Balance Sheet Projections
• Cash Flow Statement

After  getting started with Upmetrics , you can copy this sample car wash business plan into your business plan and modify the required information and download your car wash business plan pdf or doc file. It’s the fastest and easiest way to start writing your business plan.

The Quickest Way to turn a Business Idea into a Business Plan

Fill-in-the-blanks and automatic financials make it easy.

Download a sample car wash business plan

Need help writing your business plan from scratch? Here you go;  download our free car wash business plan pdf  to start.

It’s a modern business plan template specifically designed for your car wash business. Use the example business plan as a guide for writing your own.

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About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Auto Repair Business Plan

Written by Dave Lavinsky

You’ve come to the right place to create your Auto Repair shop business plan.

We have helped over 10,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Auto Repair shops.

Auto Repair Business Plan Example

Below is a template to help you create each section of your Automotive Repair business plan.

Executive Summary

Business overview.

Tim’s Timely Auto Repair is a startup auto repair shop located in St. Louis, Missouri. The Company is founded by Tim Martinez, an experienced auto mechanic who has gained valuable knowledge on how to manage an auto repair shop during the past 15 years while working at Fast Cars Auto Repair. Now that Tim has experienced managing an auto repair shop, he is ready to start his own company, Tim’s Timely Auto Repair. Tim is confident that his auto repair skills, combined with his understanding of business management, will enable him to run a profitable auto repair shop of his own. Tim is recruiting a team of highly qualified professionals to help manage the day-to-day complexities of auto repair shop operations – sales and marketing, customer service, and financial reporting.

Tim’s Timely Auto Repair will provide reliable auto repair services for customers in the St. Louis area. Tim’s Timely will be the go-to auto repair shop in St. Louis for convenient scheduling, quality work, and timely repairs. The Company will be the ultimate choice for busy individuals, providing the best customer service in the area.

Product Offering

Auto Repair will provide the following repair services for most vehicle makes and models:

• Brake repair
• Powertrain repair
• Muffler & exhaust repair
• Heating repair
• Electrical system repair
• Wheel alignment and repair
• Preventative repair & maintenance

Customer Focus

Tim’s Timely Auto Repair will target personal vehicle owners in St. Louis. The Company will also target small businesses who use a vehicle for their company’s operations such as delivery drivers, plumbers, and other mobile businesses. No matter the customer, Tim’s Timely Auto Repair will deliver the best communication, service, and results.

Management Team

Tim’s Timely Auto Repair will be owned and operated by Tim Martinez. Tim is a graduate of Missouri University with a Bachelor’s degree in Automotive Technology. He has 15 years of experience working as an auto repair technician and manager of another local shop. Tim will be the Company’s CEO and the Head Auto Repair Technician. He will oversee the day-to-day operations, auto repair equipment management, and auto technician staff’s activities.

Tim has recruited his former administrative assistant, Jen Jackson, to be the Company’s Chief Operations Officer and help oversee the auto repair shop’s daily operations and customer relations. Jen has a Master’s degree in Business Administration. She has worked in the auto repair industry for many years and understands what it takes to effectively run this type of business.

Success Factors

Tim’s Timely Auto Repair will be able to achieve success by offering the following competitive advantages:

• Skilled team of auto repair technicians who will be able to diagnose and repair a wide variety of vehicle issues in a timely manner.
• Tim’s Timely Auto Repair makes it easy for customers to schedule appointments, pay for service, and check on the status of their vehicle through a user-friendly customer app.
• The Company offers competitive pricing and discounts for regular customers.

Financial Highlights

Tim’s Timely Auto Repair is seeking $250,000 in debt financing to launch its auto repair business. The funding will be dedicated towards securing the auto repair shop and purchasing auto repair equipment and supplies. Funding will also be dedicated towards three months of overhead costs to include payroll of the staff and marketing expenses. The breakout of the funding is below:

• Auto repair shop build-out: $100,000
• Equipment, supplies, and materials: $40,000
• Three months of overhead expenses (payroll, utilities): $90,000
• Marketing costs: $10,000
• Working capital: $10,000

The following graph below outlines the pro forma financial projections for Tim’s Timely Auto Repair.

Company Overview

Who is tim’s timely auto repair.

Tim’s Timely Auto Repair is a newly established auto repair business in St. Louis, Missouri. Tim’s Timely will be the first choice for vehicle owners in St. Louis and the surrounding communities for its reliable and timely repair services. The Company is able to service almost any vehicle make and model and has the ability to accommodate customers’ busy schedules.

Tim’s Timely Auto Repair will be able to guarantee the quality of its repairs thanks to the latest and most reliable auto repair equipment and technology combined with stringent quality control standards. The Company’s team of highly qualified professionals experienced in a wide range of automotive issues will be able to provide timely diagnosis and repair. Customers can easily schedule appointments, check on their vehicle, and make payments using the Company’s customer app.

Tim’s Timely Auto Repair History

Tim’s Timely Auto Repair is owned and operated by Tim Martinez, an experienced auto mechanic who has gained valuable knowledge during his 15 year tenure working as an auto repair technician and manager at another local auto repair shop. Now that Tim has gained the experience and knowledge of how to manage an auto repair shop, he is ready to start one of his own. Tim has begun recruiting a team of highly qualified professionals to help manage the day to day complexities of running an auto repair shop – sales and marketing, customer service, and financial reporting.

Since incorporation, Tim’s Timely Auto Repair has achieved the following milestones:

• Registered Tim’s Timely Auto Repair, LLC to transact business in the state of Missouri.
• Has begun negotiations to purchase the warehouse that will become the shop.
• Reached out to numerous contacts to include past customers, local businesses, and friends and family members to start spreading the word about the new shop.
• Began recruiting a staff of accountants, auto repair technicians, maintenance workers, and sales personnel to work at Tim’s Timely Auto Repair.

Tim’s Timely Auto Repair Services

Industry analysis.

The United States auto repair market is valued at $78B with approximately 280,000 businesses in operation and over 614,000 employees working in the industry across the country. The auto repair industry has grown steadily over the past five years. Much of this growth can be attributed to more vehicles on the road combined with an increasing age of the vehicles in service. Additionally, rising disposable incomes have led to more people foregoing DIY repairs, and instead, taking their vehicles to industry operators when they need to be repaired.

One of the biggest challenges facing the auto repair industry is the growing shortage of technicians as many are retiring and there are not enough new technicians joining the field to fill the vacancies. Additional challenges include increased digitization and evolving technologies. Industry operators will need to keep up with the latest innovations to remain competitive.

Customer Analysis

Demographic profile of target market.

Tim’s Timely Auto Repair will target vehicle owners in St. Louis. The Company will also target small businesses who use a vehicle for their company’s operations such as delivery drivers, plumbers, and other mobile businesses. No matter the customer, Tim’s Timely Auto Repair will deliver the best communication, service, and results..

The precise demographics for St. Louis, Missouri are:

Customer Segmentation

Tim’s Timely will primarily target the following customer profiles:

• Individual vehicle owners
• Delivery drivers
• Mobile service providers who use vehicles for their business operations (e.g., plumbers, HVAC, mobile pet grooming, non-emergency medical transport, solar panel installers, etc.)

Competitive Analysis

Direct and indirect competitors.

Tim’s Timely Auto Repair will face competition from other companies with similar business profiles. A description of each competitor company is below.

Fast Cars Auto Repair

Established in 1975, Fast Cars Auto Repair is one of the largest auto repair companies in Missouri. The company provides a wide range of repair and maintenance services for many vehicle makes and models, with a focus on sports cars, luxury cars, and race cars. Fast Cars Auto Repair’s leadership team continuously introduces new technology and repair training for its staff to ensure all technicians are equipped to repair the latest model vehicles. The company has four locations in St. Louis, with more being built in the near future.

JP’s Affordable Auto Repair

JP’s Affordable Auto Repair is a small auto repair shop catering to local vehicle owners in St. Louis, Missouri and surrounding areas. JP’s Affordable Auto Repair provides efficient service at affordable prices. The company provides same day and 48-hour repairs for an extra fee. The owners of JP’s Affordable Auto Repair have been in the automotive business for over 40 years, so they keenly understand the ins-and-outs of running an auto repair shop.

Dependable Dan’s Auto Repair

Dependable Dan’s Auto Repair is a trusted St. Louis, Missouri-based auto repair shop that provides superior service to vehicle owners in St. Louis and the surrounding areas. The company is able to provide a wide variety of repair services for both personal and commercial vehicles. Dependable Dan’s Auto Repair has been family owned and operated since 1999. The company prides itself on being the number one choice for quality auto repair services at competitive prices.

Competitive Advantage

Tim’s Timely Auto Repair will be able to offer the following advantages over the competition:

• Skilled team of auto repair technicians who are highly skilled and trained in a wide variety of vehicle issues to provide reliable results for almost any make or model.
• Tim’s Timely Auto Repair makes it easy for customers to obtain the Company’s services. Customers can schedule appointments, check on their vehicle, and make payments through the convenience of the customer app.

Marketing Plan

Brand & value proposition.

Tim’s Timely Auto Repair will offer the unique value proposition to its clientele:

• Tim’s Timely Auto Repair provides reliable results in a timely manner for most vehicle makes and models.

Promotions Strategy

The promotions strategy for Tim’s Timely Auto Repair is as follows:

Social Media Marketing

The Company will enlist the help of a marketing director to create accounts on social media platforms such as Linkedin, Twitter, Instagram, Facebook, TikTok, and YouTube.  The marketing director will ensure Tim’s Timely maintains an active social media presence with regular updates and informative content.

Professional Associations and Networking

Tim’s Timely Auto Repair will become a member of professional associations such as the Automotive Service Association, Auto Care Association, National Automobile Dealers Association, and the International Automotive Technicians Network. The leadership team will focus their networking efforts on expanding the Company’s customer network.

Print Advertising

Tim’s Timely Auto Repair will invest in professionally designed print ads to display in programs or flyers at industry networking events. The Company will also send direct mailers to local businesses who may be interested in auto repair services.

Publications

The Company will invest in advertisements in major industry publications such as Auto Body Repair News Magazine, Auto Inc., and Auto Service Professional publications. Additionally, the Company will invest in local advertising through newspapers, magazines, and community newsletters.

Website/SEO Marketing

Tim’s Timely Auto Repair will create a company website. The website will be well organized, informative, and list all the services that Tim’s Timely is able to provide. The Company’s marketing director will also manage the Company’s website presence with SEO marketing tactics so that when someone types in a search engine “St. Louis auto repair shop” or “auto repair shop near me”, Tim’s Timely Auto Repair will be listed at the top of the search results.

The pricing of Tim’s Timely Auto Repair will be moderate and on par with competitors so customers feel they receive value when purchasing the Company’s superior repair services.

Operations Plan

The following will be the operations plan for Tim’s Timely Auto Repair.

Operation Functions:

• Tim Martinez will be the CEO and Head Auto Repair Technician. He will oversee the auto repair technicians, repair process, and the auto repair equipment maintenance. Tim has spent the past year recruiting the following staff:
• Jen Jackson – Chief Operating Officer who will manage the bookkeeping, customer relationships, and help oversee the daily operations for the Company.
• Andrea Miller – Accountant who will provide all accounting, tax payments, and monthly financial reporting.
• Bill Smith – Marketing Director who will oversee all marketing strategies for the Company and manage the website, social media, and outreach.

Milestones:

Tim’s Timely Auto Repair will have the following milestones complete in the next six months.

11/1/2022 – Finalize contract to purchase property.

11/15/2022 – Finalize personnel and staff employment contracts for the Tim’s Timely Auto Repair management team.

12/1/2022 – Begin build-out of the shop and purchase equipment and supplies.

12/15/2022 – Begin networking at industry events and implement the marketing plan.

1/15/2023 – Finalize contracts for auto repair technicians.

2/15/2023 – Tim’s Timely Auto Repair officially opens for business.

Financial Plan

Key revenue & costs.

The revenue drivers for Tim’s Timely Auto Repair are the fees charged to customers in exchange for the Company’s auto repair services.

The cost drivers will be the overhead costs required in order to staff an auto repair shop. The expenses will be the payroll cost, utilities, auto repair equipment and supplies, and marketing materials.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Average number of vehicles serviced per month: 450
• Average fees per month: $15,000
• Overhead costs per year: $140,000

Financial Projections

Income statement, balance sheet, cash flow statement, auto repair business plan faqs, what is an auto repair business plan.

An auto repair  business plan is a plan to start and/or grow your auto repair company business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your auto repair  business plan using our Auto Repair  Business Plan Template here .

What are the Main Types of Auto Repair Companies?

There are a number of different kinds of auto repair companies , some examples include: Auto Service Shop, Transmission Repair Shop, and Body Repair Shop.

How Do You Get Funding for Your Auto Repair Business Plan?

Auto repair companies are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding. A thorough  business plan for auto repair shop will show investors you are well-prepared to start a business on your own.

BUSINESS STRATEGIES

How to create a car wash business plan

• Annabelle Amery
• Sep 6, 2023

Starting a business , whether it's a small venture or a large enterprise, requires careful planning and strategizing. One essential component of this process is creating a clear business plan that serves as a roadmap for starting your car wash business .

A business plan can help you effectively navigate the challenges of the car wash industry, and can serve as the driving force behind your business. Keep reading to learn more about how to create a strong plan, and put your business in the right lane.

Looking to promote your car wash business online by making a website ? Get started for free with Wix’s website builder .

How to write a car wash business plan in 6 steps

As mentioned above, a well-structured business plan serves as a roadmap, guiding your decisions and strategies to ensure the success and profitability of your venture. Here are the six main parts of a car wash business plan:

Executive summary

Business and domain names

Market analysis and research

Operations plan

Marketing and advertising plan

Financial plan

01. Executive summary

The executive summary is the first part of your car wash business plan, providing an overview of your entire plan in a concise and compelling manner. It should capture the reader's attention and provide a clear understanding of your business idea, goals and strategies.

To write a clear executive summary for your car wash business plan you should start with a compelling introduction that highlights the unique aspects and value proposition of your car wash business. Always provide a brief description of the market opportunity and target audience for your services. Make sure to summarize your marketing strategies , competitive advantages and financial projections. Finally, include key milestones and objectives that you aim to achieve with your car wash business.

02. Business and domain names

Choosing the right business name for your car wash is crucial for building brand awareness and trust among your target audience. Your business plan should outline the process of deciding on a company name and domain name.

To choose the right name for your car wash business:

Brainstorm small business name ideas that reflect the nature of your car wash services, such as cleanliness, efficiency or environmental friendliness.

Use a business name generator tool to generate creative and unique name options.

Consider the availability of domain names that align with your chosen company name.

Check for trademark conflicts and ensure that your chosen name is not already registered by another business in your industry. (And make sure to register your business once you’ve decided on your name and business structure.)

When choosing a domain name:

Keep it short, memorable and easy to spell.

Avoid hyphens or numbers that can confuse potential customers.

Use relevant keywords if possible to improve search engine visibility.

Select a domain extension (.com, .net, .org) that is widely recognized and trusted by customers.

03. Market analysis and research

Market analysis and research in your business plan is crucial for understanding the competitive environment and developing effective marketing strategies. This section should provide an in-depth analysis of your target market, customer demographics, competitors and industry trends.

You can do this by:

Analyzing the competitive landscape by researching existing car wash businesses in your area. Identify their strengths, weaknesses, pricing strategies and customer reviews.

Identifying market trends and opportunities that can help you differentiate your car wash business and attract customers.

Conducting surveys or interviews with potential customers to gather insights into their preferences, expectations and willingness to pay for car wash services.

Then, use the data and information gathered from your marketing analysis to develop a solid marketing strategy that will effectively target and attract your ideal customers.

04. Operations plan

The operations plan is a crucial part of your car wash business plan as it outlines the practical aspects of running your business. This section should cover location selection, premises layout, equipment requirements and staffing needs.

When developing the operations plan make sure to:

Select a suitable location for your car wash business that offers high visibility, easy access and ample parking space.

Choose the layout of your premises to optimize workflow and create a pleasant customer experience.

List the required equipment for your car wash, such as automated washing systems, water treatment systems, vacuum cleaners and payment systems.

Outline the staffing needs for your car wash business, including roles like car wash attendants, cashiers and maintenance personnel. Specify their responsibilities and required qualifications.

05. Marketing and advertising plan

The marketing and advertising plan in your car wash business plan details the strategies and campaigns you will implement to promote your services. This section should include an overview of your target market, branding strategies, online presence, advertising channels and promotional activities.

Start by creating a strong brand identity that reflects the values and unique selling points of your car wash business. As part of this, establish an online presence through a business website , social media profiles and online directories. Consider using a mix of advertising channels like local newspapers, radio ads, online ads and community sponsorships.

You could also think about promotional activities—like loyalty programs and referral incentives—to encourage repeat business. By implementing a well-thought-out marketing and advertising plan, you can effectively reach your target audience and maximize customer acquisition for your car wash business.

Building your brand from the ground up? Use Wix’s logo maker to get the creative juices flowing.

06. Financial plan

The financial section of your business plan provides holistic insight into the financial facets of your venture, including how you plan to raise money for your business , revenue forecasts, operational costs and the timeline for achieving profitability. This section not only establishes the fiscal soundness of your car wash business but also helps prospective investors and lenders assess the projected return on their investment.

Thinking of starting another type of business? Check out some of these creative service business ideas  to help get you started.

Car wash business plan examples

These draft business plan templates provide a starting point for your own car wash business plan. Customize them to fit your specific goals. Remember to conduct thorough research and analysis to ensure the accuracy of your financial projections and strategies. Check out these service business examples to help you get started:

Business plan template 1: Full-service car wash

Sparkling Suds Car Wash is a full-service car wash facility located in downtown Anytown. Our mission is to provide exceptional car washing services with a focus on customer satisfaction and environmental sustainability. With our state-of-the-art equipment, eco-friendly cleaning products and highly trained staff, we aim to become the go-to destination for car owners who value quality and convenience.

Company name and domain name

The company name chosen for our car wash business is Sparkling Suds Car Wash. The corresponding domain name will be www.sparklingsudscarwash.com.

Target market: Our primary target market includes busy professionals, families and car enthusiasts who seek high-quality car washing services.

Competitive landscape: We have identified three major competitors in our area, each offering different levels of service and pricing.

Market trends: There is a growing demand for eco-friendly car wash services as customers become more conscious of their environmental impact.

Location: We have secured a prime location in downtown Anytown with high visibility and easy access.

Premises layout: The premises will be designed to accommodate multiple vehicles simultaneously, ensuring efficient workflow and minimizing customer wait times.

Equipment: We will invest in state-of-the-art automated washing systems, water treatment systems, vacuum cleaners and payment systems.

Staffing: Our car wash business will require a team of skilled car wash attendants, cashiers and maintenance personnel.

Target market: Our marketing efforts will focus on reaching our target market through online advertising, local community events and partnerships with nearby businesses.

Branding: We will create a strong brand identity that reflects our commitment to quality, convenience and environmental sustainability.

Online presence: We will build a professional website and establish a presence on social media platforms to reach a wider audience.

Advertising channels: Our advertising strategy will include local newspaper ads, radio commercials and online advertisements targeted at our specific demographic.

Financial projections

Startup costs: We estimate the initial investment required for equipment, leasehold improvements, marketing expenses and working capital to be $300,000.

Revenue projections: Based on market research and conservative estimates, we project annual revenue of $500,000 in the first year, with steady growth in subsequent years.

Expenses: We have carefully considered all expenses associated with running the car wash business, including labor costs, utilities, supplies and maintenance.

Business plan template 2: Self-service car wash

Bubbles & Jets Car Wash is a self-service car wash facility located in a high-traffic area of Suburbia. Our goal is to provide a convenient and affordable car washing experience for individuals who prefer to wash their own vehicles. With our user-friendly equipment, well-maintained facilities and competitive pricing, we aim to become the preferred choice for self-service car washing in the area.

The chosen company name for our self-service car wash business is Bubbles & Jets Car Wash. The corresponding domain name will be www.bubblesandjetscarwash.com.

Target market: Our primary target market includes budget-conscious individuals who enjoy the satisfaction of washing their own vehicles.

Competitive landscape: We have identified two existing self-service car washes in the area, each with its own strengths and weaknesses.

Market trends: There is a growing trend of people opting for self-service car washes as they value control over the cleaning process and cost savings.

Location: We have secured a strategic location in Suburbia with easy access and ample parking space for customers.

Premises layout: The premises will be designed to accommodate multiple vehicles simultaneously, providing customers with enough space to comfortably clean their cars.

Equipment: We will invest in high-quality self-service car wash equipment, including pressure washers, foam guns, vacuum cleaners and vending machines for cleaning products.

Staffing: Our self-service car wash business will require minimal staffing, primarily for maintenance and customer assistance.

Target market: Our marketing efforts will focus on reaching our target market through local advertising, online directories and word-of-mouth referrals.

Branding: We will create a brand identity that emphasizes convenience, affordability and a clean and well-maintained facility.

Online presence: We will establish a basic website with information about our services, location and operating hours.

Advertising channels: Our advertising strategy will include local newspaper ads, flyers distributed in nearby neighborhoods and online listings in car-related directories.

Startup costs: We estimate the initial investment required for equipment, leasehold improvements, marketing expenses and working capital to be $150,000.

Revenue projections: Based on market research and conservative estimates, we project annual revenue of $200,000 in the first year, with steady growth in subsequent years.

Expenses: We have carefully considered all expenses associated with running the self-service car wash business, including utilities, supplies, maintenance and minimal staffing costs.

Benefits of creating a car wash business plan

Your business plan has both short-term and long-term implications for your business. Among them:

Attracting financing: A well-structured business plan tailored to your car wash venture can pique the interest of potential investors and lenders. By showcasing your understanding of the car wash industry, competitive strengths and growth projections, you increase your chances of securing the funding needed to launch or expand your car wash business.

Resource planning: Crafting a business plan specific to your car wash operations allows you to gain a comprehensive grasp of the resources required for a successful launch and ongoing operations. This encompasses identifying essential equipment, supplies, technology and staffing necessary to efficiently run your car wash establishment.

Goal setting: A thoughtfully outlined car wash business plan empowers you to set achievable objectives and milestones. It provides a roadmap for measurable targets, guiding your progress and channeling your efforts toward attaining sustainable success.

Competitive insights: Infusing thorough market analysis into your car wash business plan equips you to navigate the competitive landscape. By pinpointing competitors' strengths and vulnerabilities, you can devise strategies to differentiate your car wash business and gain a distinct market advantage.

Risk management: Integrating a comprehensive market evaluation and competitive assessment into your business plan enables you to identify potential risks that might impact your car wash enterprise. Developing contingency measures and risk-mitigation tactics within your plan equips you to navigate uncertainties and minimize potential disruptions.

Expansion possibilities: A well-constructed business plan for your car wash enterprise lays the groundwork for future growth and diversification. It provides a platform to assess expansion opportunities, such as adding more locations or introducing novel services, while also offering strategies to capitalize on these prospects.

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Auto Repair Business Plan Template

Written by Dave Lavinsky

Auto Repair Business Plan

Over the past 20+ years, we have helped over 10,000 entrepreneurs and business owners create business plans to start and grow their auto repair businesses. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through an auto repair business plan template step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What is an Auto Repair Business Plan?

A business plan provides a snapshot of your auto repair business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for a Auto Repair Business

If you’re looking to start an auto repair business, or grow your existing auto repair business, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your auto repair business in order to improve your chances of success. Your auto repair business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for Auto Repair Businesses

With regards to funding, the main sources of funding for an auto repair business are personal savings, credit cards, bank loans and angel investors. With regards to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to confirm that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings is the other most common form of funding for an auto repair business.

Finish Your Business Plan Today!

If you want to start an auto repair business or expand your current one, you need a business plan. Below are links to each section of your auto repair business plan template:

Executive Summary

Your executive summary provides an introduction to your mechanic shop business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of auto repair business you are operating and the status. For example, are you a startup, do you have an auto repair business that you would like to grow, or are you operating a chain of auto repair businesses?

Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the auto repair industry. Discuss the type of auto repair business you are operating. Detail your direct competitors. Give an overview of your target customers. Provide a snapshot of your marketing plan. Identify the key members of your team. And offer an overview of your financial plan.  

Company Analysis

In your company analysis, you will detail the type of auto repair business you are operating.

For example, you might operate one of the following types of auto repair businesses:

• Auto Service Shop : this type of auto repair business focuses on routine servicing of cars and trucks, such as oil changes and tire rotation.
• Transmission Repair Shop: this type of business focuses on maintenancing, diagnosing and repairing transmissions in all types of cars.
• Body Repair Shop: this type of repair shop focuses on repairing damage to the body of a vehicle, primarily cosmetic damage due to collision.

In addition to explaining the type of auto repair business you will operate, the Company Analysis section of your business plan needs to provide background on the business.

Include answers to question such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of customers served, number of positive reviews, amount of monthly revenue, etc.
• Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry analysis, you need to provide an overview of the auto repair industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the auto repair industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your strategy, particularly if your research identifies market trends.

The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your automotive business plan:

• How big is the auto repair industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential market for your auto repair business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your mechanic business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: car owners, truck owners, luxury vehicle owners, classic vehicle owners, and businesses that own vehicles such as car rentals, car dealers, delivery businesses, and repairmen.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of auto repair business you operate. Clearly, luxury vehicle owners would respond to different marketing promotions than truck owners, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations and income levels of the customers you seek to serve. Because most auto repair businesses primarily serve customers living in their same city or town, such demographic information is easy to find on government websites.

Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.

With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less!

Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other auto repair businesses.

Indirect competitors are other options that customers have to choose from that aren’t direct competitors. This includes auto parts stores (for DIY repair). You need to mention such competition as well.

With regards to direct competition, you want to describe the other auto repair businesses with which you compete. Most likely, your direct competitors will be auto repairs located very close to your location.

For each such competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:

• What types of customers do they serve?
• What types of vehicles do they maintenance and repair, or what types of maintenance and repairs do they offer?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide better maintenance and repair services?
• Will you provide services that your competitors don’t offer?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a car service business plan, your marketing plan should include the following:

Product : In the product section, you should reiterate the type of auto repair company that you documented in your Company Analysis. Then, detail the specific products you will be offering. For example, in addition to auto repair, will you provide car rental services, repair financing or any other services?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your marketing plan, you are presenting the services you offer and their prices.

Place : Place refers to the location of your auto repair company. Document your location and mention how the location will impact your success. For example, is your auto repair business located in a busy retail district, industrial area, etc. Discuss how your location might be the ideal location for your customers.

Promotions : The final part of your auto repair marketing plan is the promotions section. Here you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:

• Advertising in local papers and magazines
• Reaching out to local websites
• Social media marketing
• Local radio advertising

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your auto repair business, including speaking with vehicle owners in person or on the phone, maintenancing and repairing vehicles.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to repair your 50th car, or when you hope to reach $X in revenue. It could also be when you expect to expand your auto repair business to a new city.  

Management Team

To demonstrate your auto repair business’ ability to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally you and/or your team members have direct experience in managing auto repair businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing auto repair shops or successfully running small businesses.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.

Income Statement : an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, how many cars will you repair per week? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets : Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your auto repair business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement : Your cash flow statement will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing an auto repair business:

• Location build-out including design fees, construction, etc.
• Cost of equipment and supplies
• Payroll or salaries paid to staff
• Business insurance
• Taxes and permits
• Legal expenses

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your shop location lease or descriptions of repairs you are working on.   Summary Putting together a business plan for your auto repair business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will really understand the auto repair industry, your competition, and your customers. You will have developed a marketing plan and will really understand what it takes to launch and grow a successful auto repair business.  

Auto Repair Business Plan FAQs

What is the easiest way to complete my auto repair shop business plan.

Growthink's Ultimate Business Plan Template allows you to quickly and easily complete your Auto Repair Shop Business Plan.

What is the Goal of a Business Plan's Executive Summary?

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of auto repair shop you are operating and the status; for example, are you a startup, do you have an auto repair shop that you would like to grow, or are you operating a chain of auto repair shops?

Where Can I Download a Business Plan PDF?

You can access our business plan pdf download here.

  OR, Let Us Develop Your Plan For You Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.

Click here to see how Growthink’s professional business plan consulting services can create your business plan for you. Other Helpful Business Plan Articles & Templates

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Auto Repair Car Wash Business Plan Template

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