- Services & Software
Article updated on August 6, 2024 at 11:20 PM PDT
Best Resume Writing Services for 2024
Whether you're actively job hunting or just want to keep everything updated, a professional resume writing service can help you score that dream job.
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Just like the job market, resume writing is constantly changing. From new formats to key terms, it can be hard to keep up with the trends, let alone keep your resume up-to-date with your experience. Whether you want to put your best foot forward applying for your dream job or you just need some writing help, we found the best resume writing services to get you that interview ASAP.
Some of what you'll need to include in your resume will depend on the industry you want to work in. While it can vary, employers will likely look at your education, work history and skills. We've combed through dozens of resume services looking at the most helpful features across a variety of needs. We looked especially closely at the number of custom templates, the amount of guidance the service offered, the ease of navigation and the robustness of the service's privacy policy. Each of these templates and professional writing services will help you create a complete resume that best reflects your skills and experience at an affordable price.
What’s the best resume builder website?
The best resume template and builder should give you a variety of options to customize your resume. Resume.com has many options and customization features that make it a useful tool for almost any candidate applying to any job. You can upload and edit an existing resume, customize an available template from its collection or let the service guide you through creating one from scratch. Resume.com also offers helpful guidance throughout your resume creation process, making sure you include and optimize all your content. Once you're happy with your resume, you can download it for free in multiple formats.
Depending on where you're at in the job application process, you might need more guidance than a template. These professional writing services will pair you with experienced writers and coaches to help you craft and perfect resumes, LinkedIn profiles, cover letters and more. These services include more personalized coaching and features, but they tend to be more expensive. We’ve collected a range of options for your budget and needs. Because your resume likely includes your contact information and some personal information, we've also included information about each service's privacy policy.
Best resume templates and builders of 2024
A well-constructed resume can help you stand out during a job search.
- Can create new resume or customize templates
- Many free features, guidance while writing
- Integrated with Indeed job search site
- Difficulty unsubscribing from paid services
Best free resume builder
Resume.com is a free resume writer offering dozens of templates for creating your resume or cover letter, as well as job boards and career advice. You have the option to upload and edit an existing resume, create a new one, or customize one of the sample resumes offered on the site. It's intuitive and easy to use, and it creates a professional-looking final product.
When starting from scratch, you'll go section by section, entering your education, employment history, hobbies and interests, professional skills, languages and references. Resume.com provides question prompts and tips for guidance, as well as career-specific examples you can add if you're struggling to find the right words. You can also choose to forgo any of these sections, rearrange sections and add custom ones depending on what you need. As you update and save each section, you can see how it will appear on the page on your resume preview to the right. You can also change the template, font style and size, or spacing at any time and see it update in real-time in the preview.
Once you're done, you can download your new resume (in PDF, DocX, RTF or TXT format), create a custom URL or print it out. You also have the option to upload it to Indeed, a job search site that partners with Resume.com . The account you make will work with both Indeed and Resume.com . On the privacy side, the site does collect user information. If you want to delete your account, simply click your profile icon and then Account . Clicking Close My Account deletes your account and your data. If you didn't make an account, you can still choose Delete Guest Data . You can also request your data, and the company will send you an email with what it has collected.
On the review site Trustpilot , Resume.com only has 38 reviews, but of those, 53% of them awarded the site four or five stars. Some negative reviews speak of difficulty unsubscribing from paid services, so read carefully as you use the free aspects of this service.
- Guided help writing work experience descriptions
- Cover letter and CV help
- Easy to change layout and color styles
- Must pay to download resume
Best option for your first resume
Resume genius.
The website Resume Genius says you can "make a professional resume in 12 minutes." We tested it out and indeed had a solid first draft of an easy resume completed in about 10 minutes. Resume Genius takes you step-by-step through the process, prompting you with questions about your education and work experience to help you fill out the applicable sections. Resume Genius is particularly helpful because you can search for a job and see prewritten text for the description that you can add or edit. When finished, you can easily toggle between different templates to see what looks best for the final product. You also have the option to directly share your resume with Indeed or Resume Library.
The site can also help you build cover letters and curriculum vitae. After you input all your information, you can choose different layout styles and colors. It's easy to move through, but you have to do it in order and fill in all the information before continuing. Resume Genius also offers examples of resumes, CVs and cover letters for specific jobs, as well as recommended jobs near you. You can download the resume you create for $3 (which starts a 14-day trial for Resume Genius Pro), or $8 (which kicks off a monthly subscription plan).
On Trustpilot at the time of this publication, the site has 4.6 out of 5 stars based on more than 38,000 reviews. Note that if you register on the site, Resume Genius does collect personally identifiable information and may share it with third parties for advertising and other purposes, according to its privacy policy. The account deletion process is buried in the Terms of Service . According to Resume Genius, complete data erasure can take up to 30 days, but they may retain "certain information in accordance with privacy laws."
- Easy to customize
- Free downloads
- Optional paid extra assistance with Indeed professionals
- Unclear how to delete personal information
Easiest resume builder to use
Indeed resume builder.
It's free to create a resume or post your current resume on Indeed. If you're building a new one, you can choose between eight templates. The resume sections are highlighted and when you click, each section expands specific text fields. You can swap templates at any time without losing your work, as well. There are also options for toggling sections on and off, in addition to rearranging them. When you're finished, you can download a free PDF of your work history.
Indeed Resume Builder also offers optional professional advice for your new resume. After you download the resume you created, you'll get a prompt and can click Get Resume Help From a Real Person. For $35, you can upload your resume and get feedback from a professional to get you started, and for $55 you can chat with a professional in real-time via a 20-minute video call. If you're really stuck, you can opt for the full resume rewrite for $155.
Indeed's privacy policy says that it does collect and share user data with third-party providers to connect job seekers with employers and improve services. According to Indeed's privacy policy, you can request an account or personal data deletion and request that your data not be shared while your account is active. CNET reached out to Indeed for more information and we'll update when we hear back.
- Guides resume creation
- Free resume downloads
- Paid tier offers interview advice and cover letter builder
- Have to pay for additional downloads
Most affordable paid resume builder
Cv engineer.
CV Engineer is an easy-to-use smartphone app that creates a professional-looking resume. With 16 templates to choose from, you can tap to enter information into all of the usual sections and add custom ones. When you tap on each section, you can tap through the bottom toolbar to get advice on what type of information to add, as well as view resume examples to show you how the section could look.
CV Engineer lets you send or download your first completed resume for free, but upgrading to CV Engineer Pro for a one-time payment of $6 gives you access to unlimited downloads. A Scan My CV feature is also included, which can detect common mistakes and suggest improvements, such as places where you can add more information. The Pro version also offers interview advice and a cover letter builder.
You can download CV Engineer from the Apple App Store and Google Play Store . CV Engineer does collect personal information and can share it with Google Play Services and Firebase Analytics, according to its privacy policy. The app is free to download and ad-free.
- Strong privacy policy
- Example resumes available
- Only one layout available
- Little guidance during creation
Best free iOS resume builder
Resume star 2: pro cv designer.
Resume Star 2 isn't the most visually stunning resume design app for iOS, but it gets the job done. To use, tap each section of the resume, fill in your information and it will fill in a traditional template (you only get one layout). The app offers some example resumes you can start with and edit as needed, including job-specific ones for a: cashier, dental hygienist, receptionist, waitress, mechanic and senior manager.
You can add or delete any sections you like without needing to hit save every time you add information, and you can see your resume update as you go. The autosave feature makes it easy to toggle quickly between the different sections as well. At the end, you'll have a basic resume ready to go. The app's interface doesn't offer as much guidance about how to write your resume or what types of information to include. If you need extra help, tap the information icon in the bottom left and choose the Resume Writing Guide. This will open up a crash course on resume writing in your mobile browser. It also includes a job search feature.
The app collects payment via donations after you use the service. You don't have to pay if you don’t want to. The app connects to iCloud, and you can export your resume as a PDF to any location on your device(s). If you are happy with the service, you pay $25 for it. Resume Star 2 has a 4.8 out of 5 rating, and more than 1,800 ratings in the App Store . The first version, Resume Star: Pro CV Maker, which is the same except for the iCloud connection, had a 4.9-star rating and more than 16,000 reviews. The site does not collect personally identifiable information without user consent, which seems to make it one of the more secure options available.
- 42 templates to choose from
- Easily customizable
- Little to no guidance during creation
Best free Android resume writing service
Intelligent cv resume builder app.
Intelligent CV's Resume Builder App offers 42 resume templates and allows you to change font colors. Each resume section appears on a list, and you can move through sections in whichever order you choose, save and go on to another. You also have the option to add, delete or rearrange sections such as education, experience and skills. There’s a Help icon in each section for a little bit of extra guidance. Once you're finished, you can download your document for free as a PDF, which you can then save on your device or send via email or text.
On the downside, the app is ad-supported and ads for other resume creators do pop up, which can get confusing. The app also offers less guidance than some of the other services, which means it's not a great option if you're new to resumes. Resume Builder App has one of the strongest privacy policies of the bunch. The app does not collect personally identifiable information , though third-party services (including Google Play services and analytics firms) may collect information. The app has 4.6 out of 5 stars and more than 424,000 Google Play Store ratings and is free to download.
- Easy-to-use interface
- Inclusive premium package
Best range of professional tools
VisualCV has an easy-to-use interface that lets you build your resume in the way that works best for you. After signing up, you can upload an existing resume, begin with a prewritten sample or start entirely from scratch. You can use the basic editor to input information in a list form, the visual editor to edit directly on the resume and preview mode to see changes made on either version in real time. Revision history is also available. The free basic edition allows you to select from over a dozen professional templates to create, edit and download one resume as a PDF. You can also create one free cover letter and apply to jobs through its job search feature.
To download or share additional resumes, you’ll need to buy VisualCV Pro for $15 a month quarterly or $24 a month monthly. Upgrading unlocks more templates, unlimited creations, downloading, career tracking and the ability to build a personal resume website. The website URL goes through VisualCV but can be shared online. In terms of privacy, VisualCV's policy says that it does not sell, trade, rent or license personal information to third parties. As of publication, VisualCV has 4 out of 5 stars on Trustpilot but only 131 reviews.
Best professional resume writing services of 2024
Depending on where you're at in the job application process, you might need more guidance than a template. These professional writing services will pair you with experienced writers and coaches to help you craft and perfect resumes, LinkedIn profiles, cover letters and more. As these services include more personalized coaching and features, they tend to be more expensive. We've collected a range of options depending on your budget and needs. Best professional resume writing services of 2024.
- Resume writing and career coaching
- Builds your resume from the ground up
- Quick turnaround
- More expensive options
A premium option for a tailored resume
Resume spice.
Suppose you're totally lost and are willing to invest several hundred dollars into your job search. In that case, Resume Spice is a resume writing and career coach service created by recruiters that connects you with a "resume expert" to build your CV from scratch.
Once you choose, you'll fill out a short questionnaire and schedule a phone consultation with a resume expert to discuss your experience, job search and career goals. The expert will take that information and turn around a personalized resume draft within two business days. You can review the draft and request any changes, and you'll get the final version in PDF and Word formats.
An entry-level resume costs $479, a professional resume costs $589 and an executive resume costs $699. In addition to these packages, you can also add a cover letter, LinkedIn profile, interview coaching or other services to help you be more competitive in the job market.
- 60 day interview guarantee
- Industry-specific advice
- Variety of packages
- Limited non-resume add-ons
A 60-day interview guarantee
Resumewriters.com.
ResumeWriters.com offers a guarantee: If you don't get a job interview with a potential employer within two months of getting your new resume, they'll rewrite it for free. The service claims that in the 20 years and tens of thousands of resumes completed under this guarantee, it averages fewer than five requests for rewrites per year. To use the resume writing service, submit your current resume or career information on the site, and an experienced resume writer will contact you to assess your materials and plan out what you need. You'll get a first draft back within 72 hours and can work with the writer on revisions until you're satisfied with the result.
ResumeWriters offers student, professional, executive and career-change resume services, as well as CV services for those conducting their job search in fields specific to the military, IT and research. The resume services cost $170 for students and $200 for the professional level, with a cover letter, one-on-one consultation and LinkedIn profile. The career change level ($250) is a comprehensive package that includes everything plus a post-interview follow-up letter, and the highest tier is the executive package that guarantees applicants its most experienced writers for $300.
- ATS screening
- Unlimited revisions
- Longer turnaround time (3-7 business days)
A fast pass through HR screening software
ZipJob’s professional resume writers optimize your resume to get through the applicant tracking system (ATS) software used by the majority of employers to automatically scan and sort resumes. An expert writes your resume and scans it through the ATS to ensure it will make it through to the hiring manager's desk. To use the service, upload your resume or fill out a form to start from scratch. You'll be matched with a professional resume writer who will work with you to improve it and will then scan the final product to make sure it passes through the screening algorithms. Depending on which package you choose, your resume will be ready in three to seven days.
You can choose from three packages: Launch (resume writing and unlimited revisions for $139), Fast Track (adds a cover letter and a 60-day interview guarantee for $189) or Premium (adds a top resume writer, LinkedIn profile optimization, future resume updates and expedited delivery for $299).
- Career coaching
- Industry-specific feedback
- Ability to customize packages
- Longer turnaround time (3-5 business days)
An executive resume solution
Find my profession.
Find My Profession offers professional resume writing services as well as career coaching. Every resume gets reviewed by two different consultants. You'll find packages that include entry-level, professional, C-level and executive resume writer services, as well as federal. In each, you can choose a base, premium or VIP package depending on your needs.
For example, the professional resume package starts at $595 for a resume compatible with automated systems. You can also add help with a cover letter for an additional $119 or a LinkedIn profile for $399. You'll get the first draft of your resume within three to five business days after you consult with a writer. Or, upgrade to a priority service for another $149 to get it within 48 hours.
How we tested resume sites and services
When we evaluated the different resume templates and builders, we looked at how each site or app allowed you to create new resumes, browse templates or upload and edit existing resumes. We also looked at how easy or hard it would be to customize different templates and sections, how much guidance was available, how user-friendly it was to navigate, plus reading and understanding each company's privacy policies.
Some of our picks are free, some enlist the help of professional writers and some require a subscription or one-time payment. When it comes to premium or paid services, we evaluated how inclusive its packages were compared to basic or free versions. In many cases for the professional writing services, these paid tiers included more guidance and additional job search support like a cover letter and LinkedIn editing, suggested jobs to apply to and interview coaching.
Factors to consider when choosing a resume writing service
This was a key factor when compiling this list. Whether you're looking for a free service to boost your current resume or interested in professional editing services, there’s something for everyone’s price range.
Ease of use
When looking at each website, we looked at how easy it was to navigate, browse templates and add, edit or remove different sections. We also considered whether you can download and share your resume for free and in what format.
Customization options
Customization options were essential, as everyone's resume is going to look different. Having easy user control over your resume helps you create a resume that meets your industry's standards and showcases your professional experiences.
Privacy policies
Privacy policies were the final important factor to consider, as many of these are websites and apps that can collect and store your personal information. All of the services and websites included on this list have decent privacy settings, and we noted which ones have exceptionally clear use cases and account deletion policies.
Resume writing FAQs
What is a resume builder.
A resume builder is a company that has a website or app that helps you create and customize your resume. You can use preexisting templates or create your own from scratch.
What is a resume writing service?
A resume writing service is a company that pairs you with a coach or writer to work with you to create, perfect and tailor your resume, cover letters and other job application materials. These tend to be more inclusive packages and therefore more expensive than simple resume template websites.
What is the best resume format to use?
The best format for your resume is going to depend on the job you are applying to, along with your work experience. Resume templates can help you format and include all the necessary information like your education, work experience, skills and contact information.
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3 out of 4 resumes never get seen.
Employers receive hundreds of applications and most get filtered out. Upload your resume to get through the filters.
Drag and drop resume file or click to upload
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TopResume opens more doors for you.
With our resume writing services, you’ll get:
One-on-one support from a professional writer.
A personalized, modern resume that tells your career story.
ATS keyword optimization to seamlessly filter through Applicant Tracking Systems.
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How it works
1. Tell us about yourself
Complete a quick 5 minute questionnaire to prepare your future writer.
2. Meet your match
We’ll match you with the writer best suited to work with your industry and experience.
3. Review first draft
Have notes on the first draft? Send them to your writer to edit and update.
4. Receive your resume
Download your final draft and get ready for a renewed job search.
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TopResume’s in-house career specialist, Amanda Augustine, is here to help you get hired faster and move ahead in your career. A well-recognized expert and speaker in career advancement, Amanda’s advice can help you with everything from developing your professional brand to acing the next interview.
Why You Shouldn't Rely on AI to Write Your Resume
Before you rely on a resume prompt to create your resume, make sure you understand the reasons you shouldn't! Read more
What is an ATS?
Many job seekers don't realize that 75 percent of job applications are rejected by applicant tracking systems before they are seen by human eyes. Here is everything you need to know about applicant tracking systems and how to beat them. Read more
Busting Myths: What You Get From a Free Resume Critique
A free resume critique online provides the foundational, expert opinion that knows your industry, knows hiring managers' needs, and knows how to make your resume the best it can be. Read more
Ready to get started?
Work with one of our professional resume writers or sign up for a free resume review.
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Jobscan > Get a Resume Review Today and Land More Job Interviews
Get a Resume Review Today and Land More Job Interviews
Is your resume strong enough to get the job you want? Our tool checks your resume, provides you with a score, and tells you exactly how to improve it.
Jobscan users have been hired by
How to get your resume review:
Upload your resume file or paste the resume text into the scanner.
Copy the entire description of the job you’re applying to and paste it into the scanner alongside your resume. Click scan.
Jobscan’s tool provides you with a Match Score that shows how closely your resume matches the job description. The higher your score the more likely you are to get an interview.
The Match Report tells you exactly how to increase your score. Add relevant keywords and fix formatting issues to create a resume that shows you’re the best fit for the job.
Our tool uses AI-powered technology to help you:
- Identify missing keywords
- Format your resume correctly
- Tailor each resume to the job description
Why do you need an ATS resume?
Most companies today use Applicant Tracking Systems (ATS) to filter resumes quickly. If your resume isn’t optimized for the ATS, it might not get noticed by recruiters, even if you’re highly qualified.
Just like a website needs to be optimized for Google, your resume needs to be optimized for the ATS.
An optimized resume focuses on the skills, experience, and qualifications that are most relevant to the job you’re applying to. It’s also formatted correctly so the ATS can read it.
Use Jobscan’s resume review tool to create an ATS-friendly resume that will impress hiring managers and get more job interviews!
Get expert feedback on your resume instantly
We built our software using input from real, professional recruiters. This means you’ll get expert, dependable advice on how to showcase your skills and experience to catch the eye of hiring managers.
Get recruiter tips on:
- Measurable results
- Job level match
- Words to avoid
Our tool reviews the following resume information:
Applicant tracking systems handle different file types in unique ways (.doc, .pdf, etc.). Discover if your resume’s file format is optimized for ATS compatibility.
Not all fonts are ATS-friendly, which could lead to your resume being overlooked when a hiring manager conducts an ATS search.
ATS relies on clear section headings to categorize your information. Unconventional headings could cause critical errors.
Proper date formatting ensures the ATS accurately calculates your work experience, which is vital for hiring decisions.
An ATS may miss parts of your resume if improperly formatted. We’ll confirm that everything is fully readable.
We’ll identify weak or ambiguous language and suggest stronger, more effective word choice for a clear and impactful message.
ATS can’t read images. Our scanner ensures all your content is in text form for accurate parsing.
Some table formats can confuse ATS software. We check your resume to avoid such issues.
The ultimate resource for job seekers
- Resume scanner
- Resume builder
- Cover letter scanner
- LinkedIn optimization
- Job tracker
- Job matcher
- Scan from Chrome Extension
- Resume Manager
Frequently Asked Questions
Is paying for a resume review worth it.
Many job seekers find resume writing services too costly. Instead, use Jobscan. This tool helps you understand exactly what recruiters are looking for. With tailored recommendations for structure, key words, and formatting, our tool will help you create a resume that will pass applicant tracking systems (ATS) and stand out to hiring managers.
Can I run my resume through an ATS for free?
Yes, you can run your resume through an ATS-like system for free using certain online tools like Jobscan . These tools provide an ATS simulation, scanning your resume to give you detailed feedback on formatting, keywords, and alignment with job descriptions. By using these insights, you can optimize your resume for better results with actual ATS software used by employers, improving your chances of getting noticed in the hiring process.
What is the best ATS resume checker?
Many consider Jobscan to be one of the best because it offers detailed, data-driven insights based on real ATS criteria. It analyzes your resume’s keywords, structure, and formatting, helping you align it more closely with job descriptions and industry standards. Additionally, Jobscan provides instant, personalized recommendations so you can quickly refine your resume to increase your chances of passing ATS filters and landing more interviews.
Can I pay someone to review my resume?
Yes, you can spend money on a professional resume review service. For a tech-savvy alternative, tools like Jobscan provide expert insights and recommendations based on real recruiter feedback. These tools analyze your resume against specific job descriptions and ATS criteria, ensuring your resume stands out to both systems and hiring managers.
“I was having a hard time getting interviews, and every single one I submitted after using the tool received a response – either a screening or an invitation to interview.”
Thelonious B.
“I used Jobscan Pro throughout my job search to compare the job description to my resume. I really liked that there were in-depth tips based on what kind of ATS some jobs use to parse keywords and save time.”
“Jobscan helped me immensely. I applied to over 250 jobs over about 2 years and got only one job interview and no offer. I started using Jobscan, applied to only 12 jobs in 3 months and received 5 interviews and landed an awesome job. […] This software is incredible and worth every penny.”
“Once I signed up for Jobscan, I ran my resume with a job that I had applied for previously and found the my resume was really lacking! I used Power Edit and suggestions to rework the resume and resent it to a company that I really had interest in! Almost immediately, I got a positive response and landed an interview!”
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Resume Review
Work with a resume review coach to turn your existing resume into an eye-catching, ATS-beating doc that clearly tells hiring managers why they should bring you in for an interview.
Find a career coach that offers Resume Review
Mentor $139
- Send coach existing resume and complete a pre-coaching needs assessment
- Schedule a 30-minute video or phone call to clarify details on your existing resume
- Receive a revised resume draft from your coach
- Provide feedback to your coach on the first draft
- Your coach will implement your feedback and send you a final draft, ready to send out! Note: This service is a review and enhancement of your existing resume; it does not involve creating a resume from scratch, so make sure to have your current resume available
- Schedule a 45-minute video or phone call to clarify details on your existing resume
- Your coach will implement your feedback
- Go through one more round of edits (if needed)
- Receive a final draft, ready to send out! Note: This service is a review and enhancement of your existing resume; it does not involve creating a resume from scratch, so make sure to have your current resume available
Master Coach $549
- Send coach existing resume and complete the pre-coaching needs assessment
- Schedule a 60-minute video or phone call to clarify details on your existing resume
- Go through as many rounds of edits as needed for 2 weeks after receiving first draft
How it Works
Choose a service.
Find the best coaching option to help you tackle (and overcome) your current career obstacle.
Book a career coach
Explore our roster of top-notch career coaches who provide the service you need. Check out reviews from other customers to help you pick the right one.
Decide on a time
Your career coach will reach out to you within one business day to schedule your first appointment.
Get started!
Meet with your career coach for a session by phone or video—and kick your career into high gear!
Here are a few awesome career coaches who offer Resume Review to get you started!
Service: resume review, real reviews from actual satisfied customers.
Avery and The Muse have been a God send! She coached and assisted me on my resume. From the beginning of initial contact to the end when I received the final version of my resume was nothing but a positive and uplifting experience. I dreaded even discussing my background and experience as I tend to focus on negatives when it comes to myself, but my coaching session with Avery was such a positive experience and I'm so glad that she was able to assist me. She did a phenomenal job with all of the information she gathered and I could be happier. Now I'm excited to apply.
Ryan was great to work with from beginning to end! He listened carefully to everything I had to say and was able to synthesize the information to help me articulate it very clearly on my resume. Not only was he easy to talk to, he was also extremely responsive and had a quick turnaround on each round of edits. The final product was professional, polished, and something I'm now proud to share with future employers. I would definitely work with him again!
I really enjoyed working with Neely! She really did go above and beyond to make sure that I was satisfied. Working with her actually made me excited to start looking for jobs again and to edit my job application materials. Neely is super responsive and she continued to integrate my feedback throughout the process. It was such a pleasure meeting her and working with her and I'm sure I'll be asking her for additional advice/assistance in the future!
Frequently Asked Questions
Q: why are some coaches more expensive than others.
Muse coaches are broken down into three price levels: Mentor, Coach, and Master Coach. All of our coaches have been vetted and are backed by the Muse, but they each offer something different.
Mentors have fewer years of experience, but specialize in various areas and offer services at an affordable price point for those on a budget.
Coaches are great for mid-career professionals who are looking for an experienced coach to help them take the next step.
Master Coaches have the most experience, typically working with senior leaders and executives. They’ve helped hundreds of clients over the years.
In addition to the experience of the coach, some services offer you more time or interactions with your coach as the level increases. These differences are listed on individual service pages.
Q: I’ve never done anything like this. What should I expect?
The exact deliverables for a specific service are available on that service’s page. As far as working with a coach, you will receive personalized attention from a career expert who will use impactful questions to best understand your career objectives and work toward meeting them. Expect a mix guiding questions, thought partnership, and action steps to help you with what comes next.
Like any other relationship, the more you put into your sessions, the more you'll get out. Those who get the best results are receptive to feedback and open to doing the work after the session is over.
Q: This is a huge investment for me. What happens if I do not enjoy the service? Can I get a refund?
We’re happy to report that these problems arise on less than 5% of all sessions, as evidenced by our average rating of 4.85/5.00 stars. Nonetheless, our world-class customer care team is standing by, and is committed to resolving any issues that come our way. Just contact [email protected] if you have any problems.
Q: How long does it take to start working with the coach?
After you book a session, your coach will confirm the booking and be connected to you via email by the next business day (keep an eye on spam). Most coaches reply within just a few hours. If you haven’t heard from your coach by then, just contact [email protected] .
Q: How long does it take to complete the written coaching services: Resume Review, Resume + LinkedIn Review, and Cover Letter Writing?
Typically, it takes 1-2 weeks to complete a written session depending on your schedule, the coach’s schedule, and how many rounds of edit were purchased.
Q: Which coach/service do I need?
This depends on your needs. We get that your situation is unique, and it can be confusing trying to figure out what’s going to help you the most. You can learn about all of our services on their individual pages. We also have a great article that will help you decide which coach and service is right for you. If you still need help figuring it out, don’t worry! You can talk directly to one of our career advisors who can work with you to find the right coach for your exact situation—just email [email protected] or use the chat tool at the bottom of the page.
We’ll help you find the perfect match.
Q: What are grounds for a refund?
Final drafts of written materials containing spelling errors, inconsistent tense or inconsistent formatting. NOTE: Working drafts that contain errors do not constitute a refund.
Any missed deliverables listed on the service pages (pre-coaching assessment, follow-up email, calls, etc.).
If a cancellation request is received before the first call, you will be issued a full refund.
Q: What if I do not want to finish my package?
If a cancellation request is made when a package is partially completed, we will issue a refund for only the sessions which have not started (pre-coaching assessment is starting point). Individual sessions will not be refunded following the first call. Packages include the “Ultimate Job Search Kit ,” “Stuck in a Career Rut Package" and “New Manager Program” .
Q: What if I am not satisfied with my coaching session?
Once a session is completed, we cannot issue a refund unless there are grounds for one (see above). However, we strongly recommend you express any questions, concerns or comments to your coach. In nearly all cases, your coach will be able to help you find a resolution, as long as you communicate with them.
Q: What if I am not satisfied with my resume or cover letter?
Once the final version of the resume or cover letter is delivered, we can not issue a refund. Should this issue arise, please communicate with your coach to work toward a resolution. This resolves nearly every case.
If you are not satisfied with your initial call, contact [email protected] right away and we will issue you an 80% refund.
If you are not satisfied with your first draft, contact [email protected] right away and we will issue you a 50% refund.
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