airline customer service agent cover letter

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Psychotherapy, personality, cover letter for aviation customer service position (5 samples).

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Samples of aviation customer service agent cover letters

To work in aviation, you need a well-written cover letter that showcases your passion for and dedication to the industry. When writing a cover letter for an aviation customer service position, these are some of the essential things to include in your letter:

I am writing to express my interest in the Airline Customer Service Agent position that you have posted. I believe that my experience as a customer service representative for a major airline, coupled with my education and training, makes me an excellent candidate for this position.

I have been working in the airline industry for the past five years. My experience has given me the opportunity to work with people from all walks of life. I have learned how to deal with customers who are angry, frustrated or just plain rude. I have also learned how to handle difficult situations such as lost luggage or delayed flights. These experiences have taught me how to remain calm under pressure and how to use my communication skills to diffuse potentially explosive situations.

I would like to thank you for your time and consideration. I look forward to hearing from you soon.”

595 Chandler Hollow Road

Subject: Application for the position of Airline Customer Service Agent

– I hold B.S in Airline Management gained at Central Missouri State University, Warrensburg, MO in 2004.

Jay Prejean

This is in reference to the job opening for the position of Airport Customer Service Agent at [XXX ]. Working at [YYY Airport] as a Customer Service Agent for over a year has helped me develop the relevant skills required to perform the role effectively.

XXX’s focus on employee and customer happiness along with a team of highly skilled and engaging agents have driven XXX to be the emerging leader in above-the-wing ground handling services. I’m excited to be a part of your exclusive team to provide the ultimate service.

My expertise lies in serving as the initial point of contact for commuters, representing the airline, and maintaining a high level of transparency, which necessitates an extremely courteous, professional, and respectful communication style with all customers.

Currently, at YYZ Airport, I am tasked with the following responsibilities:

[Your Name]”

“Dear Mr. Omosh,

I have more than three years of experience in the airline customer service industry. I have worked in a variety of roles, including as a ticket agent, gate agent, and customer service representative. I have also worked in a customer service call center. I have experience dealing with a wide range of customer service issues, and I have a deep understanding of the policies and procedures of the airline industry.

I am a highly organized and efficient individual. I have a proven track record of being able to handle multiple tasks simultaneously and meet deadlines. I am also a strong problem solver. I have the ability to quickly assess a situation and come up with a solution that is both effective and efficient.

I am confident that I have the skills and experience that you are looking for and I would be proud to be a part of your team. I look forward to hearing from you soon.

Frequently Asked Questions:

What is the role of an airline customer service agent.

An airline customer service agent is responsible for checking tickets, boarding passengers, and helping them with any problems they may have during their flight.

What should an airline customer service agent possess?

An airline customer service agent should be:

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Airline Customer Service Agent Cover Letter Examples & Writing Tips

https://www.resume-now.com/cover-letter/examples/customer-service/airline-customer-service-agent

https://www.qwikresume.com/cover-letters/airport-customer-service-agent/

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Airline Customer Service Agent Cover Letter Examples

A great airline customer service agent cover letter can help you stand out from the competition when applying for a job. Be sure to tailor your letter to the specific requirements listed in the job description, and highlight your most relevant or exceptional qualifications. The following airline customer service agent cover letter example can give you some ideas on how to write your own letter.

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Cover Letter Example (Text)

(713) 731-5119

[email protected]

Dear Ms. Ciummo,

I am writing to express my strong interest in the position of Airline Customer Service Agent with American Airlines, as advertised. With five years of dedicated experience at Delta Air Lines, I have honed my skills in customer service, problem resolution, and operational efficiency, and I am excited about the opportunity to bring my expertise to American Airlines, a company renowned for its commitment to customer satisfaction and employee development.

During my tenure at Delta Air Lines, I have had the privilege of serving a diverse clientele, managing check-in processes, boarding, and handling customer inquiries and concerns with the utmost professionalism. My dedication to providing exceptional service has been recognized on numerous occasions through customer commendations and performance awards. I have a proven track record of de-escalating stressful situations, which has not only ensured passenger satisfaction but also contributed to maintaining a positive brand image for the airline.

I am well-versed in the airline industry's best practices and the latest technological tools used for reservations and ticketing. My ability to quickly learn and adapt to new systems has allowed me to improve the customer experience while streamlining operational procedures. I am confident that my experience, combined with my strong communication skills and my passion for the aviation industry, make me an ideal candidate for the position at American Airlines.

I am particularly impressed with American Airlines' commitment to innovation and customer service excellence, and I am eager to contribute to the success of your team. I am looking forward to the opportunity to discuss how my experience and skills align with the needs of American Airlines and how I can contribute to enhancing the travel experience for your passengers.

Thank you for considering my application. I am looking forward to the possibility of discussing this exciting opportunity with you.

Warm regards,

Related Cover Letter Examples

• Customer Service Agent
• Customer Service Administrator
• Customer Service Advisor
• Customer Service Analyst
• Customer Service Assistant
• Customer Service Associate

Resume Worded   |  Career Strategy

14 customer service agent cover letters.

Approved by real hiring managers, these Customer Service Agent cover letters have been proven to get people hired in 2024. A hiring manager explains why.

Table of contents

• Customer Service Agent
• Senior Customer Service Specialist
• Senior Customer Service Representative
• Customer Support Specialist
• Customer Care Representative
• Customer Experience Specialist
• Client Support Representative
• Technical Support Representative
• Alternative introductions for your cover letter
• Customer Service Agent resume examples

Customer Service Agent Cover Letter Example

Why this cover letter works in 2024, highlighting relevant skills.

Instead of listing a generic skillset, this sentence emphasizes specific skills gained from industry experience. It showcases the candidate's ability to build connections with customers, efficiently resolve issues, and leave a positive impression - all crucial aspects of a customer service role.

Expressing Genuine Interest

By sharing their excitement about the role, the candidate demonstrates their passion for both the industry and the job. This helps to convey that the candidate cares about the position and is not just applying to any company.

Relatable Customer Experiences

Sharing personal experiences as a customer shows that you understand what great customer service looks like from the other side. It's quite refreshing to see that you've been inspired by our team's efficiency and courtesy. It makes it clear to me that you know what you're signing up for.

Showcase Tangible Achievements

You've quantified how your initiative improved customer satisfaction at your previous job. This not only highlights your problem-solving abilities but also shows me the kind of impact you could have at our company. Specific examples like these are always more convincing than vague claims.

Aligning Personal Values with Company Values

Stating that you're excited about the role because it's in line with your belief that the customer is the heart of any business, reassures us that you'll fit right in. We appreciate applicants who share our values.

Showing the Impact of Your Initiatives

When you talk about the mentorship program you introduced and how it improved onboarding and customer satisfaction, you're showing off your problem-solving chops. You're also showing your ability to initiate and implement effective strategies. It demonstrates that you're not just a doer, but also a thinker and a leader. This kind of impact and result-driven narrative is what recruiters love to see.

Show customer support agent passion

When you talk about your love for a company's culture and customer service, it highlights your personal connection and enthusiasm. This makes you seem like a more genuine and motivated candidate.

Demonstrate customer satisfaction skills

Pointing out your communication and problem-solving skills, along with specific achievements, shows that you are capable of maintaining high customer satisfaction. It tells me you're not just good at your job, but you're consistently good, which is exactly what we need.

Value company culture in customer service

Expressing that you're drawn to the company's emphasis on positive customer relationships and a fun work environment indicates that you're a good fit for the team environment and company ethos. It helps me envision you in our workplace.

Commit to delivering happiness

Stating your eagerness to contribute to the company's mission of delivering exceptional service shows ambition and alignment with our goals. It reassures me that you're looking to make a real impact.

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Show personal connection to the company

Telling a story of your own positive experience as a customer showcases your genuine admiration and understanding of the company’s core values.

Illustrate problem-solving skills

Describing how you've handled difficult situations in the past with patience and empathy provides tangible evidence of your problem-solving abilities and customer service expertise.

Emphasize recognition received

Mentioning awards or recognition you’ve received is a strong way to validate your dedication and skill in providing exceptional customer service.

Highlight your fit for the company culture

Stating your preference for a fast-paced, collaborative environment connects your personal work style with the company’s culture, suggesting a good fit.

Express eagerness to contribute

Closing your cover letter by reiterating your interest in contributing to the company’s goals leaves a lasting positive impression on the hiring manager.

Start with a personal story

A personal story can make your cover letter memorable. This shows you understand what good customer service feels like because you have experienced it.

Show your customer service skills

Mention your past work where you helped customers. Sharing how you solved problems and made customers happy is good.

Research the company

Talking about what you like about the company shows you have looked into what they do and value their work culture.

Be polite in closing

A polite closing shows you are professional. It makes a good last impression on the hiring manager.

Be confident in your abilities

Being sure of your skills encourages the hiring manager to see you as a strong candidate for the customer service agent role.

Senior Customer Service Specialist Cover Letter Example

Personal connection with the company.

Establishing a personal connection with us right off the bat shows that you're not just applying randomly. You've admired our focus on customer satisfaction and even been inspired by one of our representatives. We like to see that level of genuine interest.

Demonstrating Leadership and Efficiency

Illustrating how you improved customer service strategies at your current job is a smart move. You've not only shown how you made things better, but also proved your ability to lead a team. It's good evidence that you're ready for a senior role.

Expressing Aspirations and Confidence

Expressing your excitement about leading a larger team and implementing strategies on a larger scale shows that you're keen on growth and ready to take on bigger challenges. It's exactly what we'd want to see in a Senior Customer Service Specialist.

Senior Customer Service Representative Cover Letter Example

Expressing alignment with company's values.

By stating that you're excited about the opportunity to be a part of a team that's central to Amazon's success, you're showing that you understand and appreciate the company's values. This not only shows your enthusiasm for the role but also that you're likely to fit well within the company culture.

Customer Support Specialist Cover Letter Example

Connect personally as a customer support specialist.

Sharing that you're a pet owner yourself and appreciate the company's mission makes your application stand out. It shows you're not just qualified, but you're also a passionate advocate for our cause, which is powerful.

Show dedication to customer service excellence

Your excitement about bringing your skills to a company that shares your dedication to service excellence speaks volumes. It tells me you're looking for a place where you can grow and make a difference, which is exactly the type of person we're looking for.

Express enthusiasm for joining the team

Thanking the company for considering your application and expressing your excitement about potentially joining the team shows humility and eagerness. These are qualities that can greatly contribute to team chemistry and overall morale.

Use real numbers to show success

Telling about your work with actual results, like a high satisfaction rating, helps the hiring manager see your achievements.

Connect your values to the company

Explaining how your personal values match the company’s mission makes it clear why you are a good fit for the job.

Express eagerness to grow

Showing you are excited to learn and develop in your role demonstrates you are ready to invest in your career long-term.

Appreciate the hiring manager’s time

Thanking the hiring manager for reviewing your application is courteous and leaves a positive impression.

Show enthusiasm for helping customers

Being eager to support customers and mentioning your ability to connect with people from different backgrounds prove your passion for customer support.

Customer Care Representative Cover Letter Example

When you share your own experience with the product or service, it makes your interest in the company feel genuine. This can be very compelling to a hiring manager.

Demonstrate empathy in customer care

Mentioning specific examples where you’ve used empathy to solve a customer's problem paints a clear picture of your customer service skills.

Highlight alignment with company mission

Expressing a desire to contribute to the company’s mission shows that you’re not just looking for any job, but you’re interested in this particular role at this company.

Express enthusiasm for the role

Your excitement about the possibility of joining the company can make you stand out as a passionate candidate who will likely be an engaged and motivated employee.

Customer Experience Specialist Cover Letter Example

Show your passion for the industry.

When you express enthusiasm for the field and the company, it tells us you'll likely be a motivated and engaging team member.

Highlight your customer interaction skills

Demonstrating your ability to connect with customers and understand their needs is key in customer support roles.

Emphasize adaptability in learning

Your willingness to learn and adapt to new tools is crucial in a fast-paced work environment.

Convey your contribution to the company's mission

Linking your skills and passion to the company's goals shows you're aligned with their vision.

Express eagerness for the role

A genuine interest in learning more about the role and contributing positively impacts your candidacy.

Client Support Representative Cover Letter Example

Translate technical skills into customer benefits.

Being able to make complex ideas understandable to customers of all levels is invaluable in client support.

Showcase proactive problem-solving

Highlighting your initiative in identifying and solving issues demonstrates value beyond basic job duties.

Align with the company's values

Expressing excitement about the company's culture and goals suggests you will be a good fit.

Detail relevant skills for client support

Outlining specific skills that relate directly to the client support role helps us understand your capability.

Close with a forward-looking statement

An invitation to discuss your potential contributions indicates readiness and confidence.

Technical Support Representative Cover Letter Example

Translate technical skills into user-friendly language.

Highlighting your ability to explain technical problems in simple terms shows you can help all customers, no matter their tech knowledge. This quality is key for a technical support representative.

Emphasize enthusiasm for diverse communities

Mentioning your excitement to work with varied groups underlines your adaptability and people skills, which are crucial in tech support roles.

Showcase your problem-solving mindset

Stressing your passion for troubleshooting and your adaptability in communication styles directly demonstrates your readiness to tackle diverse technical issues, making you a strong candidate.

Connect personal values with company mission

Expressing your excitement to support the company's mission with your skills and dedication indicates a good cultural fit, which hiring managers look for in candidates.

Highlight your contribution to user experience

Offering to discuss how you can enhance the team emphasizes your proactive approach and dedication to improving customer satisfaction, a crucial aspect of the technical support role.

Alternative Introductions

If you're struggling to start your cover letter, here are 6 different variations that have worked for others, along with why they worked. Use them as inspiration for your introductory paragraph.

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Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Airline Customer Service Agent Cover Letter

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Discover the perfect way to craft your Airline Customer Service Agent Cover Letter with our professionally designed template. Available for download in MS Word and Google Docs formats, this template offers a concise format to showcase your skills, experience, and enthusiasm for providing top-notch customer service in the airline industry. Make a lasting impression and land your dream job.

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Airline Ticket Agent Cover Letter Example

Writing a cover letter for an airline ticket agent position can be an intimidating process. However, with the right guidance, the process can be organized and straightforward. This blog post provides a cover letter writing guide tailored to the airline ticket agent role, including a sample cover letter. With this guide and sample, you can craft a letter that effectively communicates your qualifications and skills to the hiring manager.

If you didn’t find what you were looking for, be sure to check out our complete library of cover letter examples .

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Airline Ticket Agent Cover Letter Sample

Dear [Hiring Manager],

I am writing to apply for the position of Airline Ticket Agent with [Company Name]. I am confident that my education and professional experience make me an ideal candidate for the role.

I have a Bachelor’s Degree in Aviation Management, and I have been working as a ticket agent in the airline industry for the past five years. During this time, I have cultivated a deep understanding of the rules and regulations of the industry. I am highly organized and detail- oriented, as I am responsible for processing large amounts of customer data with accuracy and speed. I have a proven track record of providing excellent customer service and resolving customer issues in a timely fashion.

In addition to my experience, I also have excellent communication skills and a natural ability to build rapport with customers. I am a proactive problem- solver and I am always willing to go the extra mile to ensure the satisfaction of customers.

I believe I possess the knowledge, skills, and qualifications to be a successful Airline Ticket Agent for your company. I would welcome the opportunity to discuss this position further and I look forward to hearing from you.

[Your Name]

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What should a Airline Ticket Agent cover letter include?

A strong Airline Ticket Agent cover letter should include the following:

• A compelling introduction which highlights your top skills and qualifications that make you the ideal candidate for the position.
• An overview of your relevant skills and experience, including any customer service, communication, and problem- solving abilities that you possess.
• A discussion of your past accomplishments and successes in the field, and how they will be beneficial to the employer.
• A description of your ability to remain organized and handle stressful situations while still providing excellent customer service.
• An explanation of how your passion for the airline industry and customer service will be beneficial to the employer.
• A closing statement with your contact information and a call to action.

Airline Ticket Agent Cover Letter Writing Tips

A cover letter for an airline ticket agent position can be the deciding factor in whether or not you land the job. To make sure that yours stands out from the crowd, here are some tips for writing an airline ticket agent cover letter:

• Start with an attention- grabbing introduction. This could be an anecdote, an interesting fact, or anything else that will make the hiring manager take notice.
• Clearly explain why you are an excellent fit for the job. Outline your qualifications and highlight any relevant experience or training you have. Be sure to include details about why you are passionate about the airline ticket agent role.
• Demonstrate your knowledge of the airline industry. Show that you understand industry trends and how they relate to your future role.
• Showcase your customer service skills. Include examples of how you have created a positive experience for customers in the past.
• Briefly explain how you plan to contribute to the success of the organization. Make sure to mention any goals or initiatives you would like to implement if you were hired.
• Use powerful language and demonstrate your writing skills. Avoid cliches and long- winded sentences.
• Close with a professional statement. Thank the hiring manager for their time and express your enthusiasm for the job.

By following these tips, you can ensure that your cover letter for an airline ticket agent role will stand out from the competition and land you the job.

Common mistakes to avoid when writing Airline Ticket Agent Cover letter

When writing any kind of cover letter, it’s important to ensure that you’re putting your best foot forward and presenting yourself as the ideal candidate for the job. This is especially true for airline ticket agent cover letters, as the job is highly competitive and employers are looking for top- notch applicants. To help you make sure your letter is up to snuff, here are some of the most common mistakes to avoid while writing your airline ticket agent cover letter:

• Not tailoring the letter to the job: A generic, one- size- fits- all cover letter won’t be very effective. To stand out, you should tailor your letter to the specific job you’re applying for, highlighting your relevant skills and experience.
• Not emphasizing customer service and problem- solving skills: As an airline ticket agent, you’ll be the first point of contact for customers, so it’s important to show that you’re capable of providing excellent customer service. Make sure to emphasize your skills in problem- solving and customer service in your cover letter.
• Not mentioning relevant experience: Hiring managers will be looking for applicants with relevant experience, so it’s important to highlight any experience you may have in the airline industry, as well as any related customer service, sales, or problem- solving experience.
• Failing to proofread: Spelling and grammar mistakes in your cover letter can be a big red flag to employers, so make sure to proofread your letter carefully before submitting it.

By avoiding these common mistakes, you can ensure that your airline ticket agent cover letter will be up to par and help you stand out from the competition.

Key takeaways

Writing an impressive Airline Ticket Agent cover letter is essential for getting noticed and standing out from other applicants. Your cover letter should provide a brief summary of your relevant experience, skills, and why you’re the best person for the job. Follow these key takeaways to write an impressive cover letter:

• Highlight your qualifications and experience that make you a great fit for the job. Provide evidence of any customer service experience you have, such as resolving customer issues, and any experience working with computers or other ticketing systems.
• Demonstrate your knowledge of the airline industry. Show that you understand the complexities of air travel and how to best help customers during their journey.
• Incorporate keywords from the job description. Use the same language and phrases as the job description to make sure your cover letter is relevant and tailored to the specific job.
• Showcase your excellent customer service skills. Mention any awards or recognition you’ve received for customer service and how you go out of your way to help customers.
• Detail your ability to work in a fast- paced environment. Airlines are always busy, so show that you’re able to handle stressful situations and remain professional and courteous at all times.

By following these key takeaways, you can create a strong and impressive Airline Ticket Agent cover letter that will make you stand out from the crowd.

Frequently Asked Questions

1. how do i write a cover letter for an airline ticket agent job with no experience.

Writing a cover letter for an Airline Ticket Agent job with no experience can be challenging, but it’s still possible. To make your cover letter stand out, focus on your enthusiasm for the role and emphasize the transferable skills you have that make you the perfect candidate. Emphasize your customer service skills, communication abilities, and organizational skills. Talk about any past positions you’ve held that have involved customer service or problem- solving. If you don’t have any past experience, make sure to emphasize your enthusiasm, willingness to learn, and positive attitude.

2.How do I write a cover letter for an Airline Ticket Agent job experience?

When writing a cover letter for an Airline Ticket Agent job with experience, it’s important to showcase your skills and accomplishments. Talk about any past positions you’ve held that have demonstrated your skill set in the industry. Highlight any customer service skills, problem- solving abilities, and organizational skills you possess. Highlight any successes you’ve had in past positions, and how you achieved them. Showcase your ability to work well in a team environment, and how you are able to think on your feet.

3.How can I highlight my accomplishments in Airline Ticket Agent cover letter?

When highlighting your accomplishments in an Airline Ticket Agent cover letter, be sure to emphasize any successes in customer service or problem- solving that you’ve had in past positions. Talk about any awards or recognitions you’ve received, or any projects you’ve completed in the past that demonstrate your skills in the industry. Make sure to focus on the skills and qualities that you can bring to the role and how they can benefit the company.

In addition to this, be sure to check out our cover letter templates , cover letter formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

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Airline Reservation Agent Cover Letter Example

An attractive Airline Reservation Agent Cover letter allows you to direct the reader’s attention to aspects of your resume that are most relevant, demonstrate your knowledge of the company you’re writing to and express your interest and enthusiasm for the position. Want one super quick? Have a look at our Airline Reservation Agent Cover Letter Sample and download it easily!

An Airline Reservation Agent is responsible for processing airline travel and ticket arrangements. Some duties associated with the role include – taking incoming calls, reminding customers about upcoming reservations, managing postponement, and cancellation of tickets, offering all needed information to the customers, suggesting places for guests, and suggesting various accommodation and packages that suit the specific needs of the customers.

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What to Include in a Airline Reservation Agent Cover Letter?

Roles and responsibilities.

• Managing and preparing daily reservation reports.
• Registering arriving guests, and checking out guests.
• Interfacing with members and managing staff.
• Solving ticketing issues and concerns.
• Taking phone calls and handling phone and mail reservations.
• Presenting a detailed itinerary to customers.
• Maintaining and documenting all records of transactions.

Education & Skills

Airline reservation agent skills:.

• Knowledge of airline operation and ticketing systems.
• Customer service orientation.
• Computer competences.
• A professional appearance.
• Multitasking and problem-solving abilities.
• Proficiency in relevant software and application.
• Readiness to multitask.

Airline Reservation Agent Education Requirements:

• High school diploma or GED.
• College degree in any discipline.
• Airline ticketing training or certification.

Airline Reservation Agent Cover Letter Example (Text Version)

Dear Hiring Manager,

Upon going through your job ad advertised on the ***, I came to know that you are looking for a proactive, personable, and customer-driven professional to join your team as a new Airline Reservation Agent. I think I have got all the qualities that you are expecting, and hence request you to consider my enclosed resume detailing my qualifications, and experience. With a customer-service background spanning more than 5 years, I will readily convert my knowledge and skills to your company, and be a valuable asset.

I am a courteous, and highly dedicated professional, with respectful communication styles, and my expertise lies in serving the passengers, acting as the first point of contact, maintaining a high degree of visibility, and representing the airlines. Throughout my career, I have proven to ensure superior customer relations, offer error-free service, support and surpass customer expectations, and interact with a huge range of personalities coming from diverse cultures and backgrounds. My excellent adaptability to busy situations positions me to become an immediate asset to your airline.

The following qualifications portray my qualifications in detail-

• Demonstrating a steadfast commitment to providing outstanding customer support while streamlining operations, and facilitating the airline’s success.
• Coordinating all billing and payment functions, charging and refunding credit cards, and activating gift cards.
• Three times winner of Employee of the month for my contribution and recognition in providing quick and error-free service and outstanding communication skills.
• Facilitating quick ticket sales, passenger check-in and boarding, and baggage processing for more than 160 passengers each day while working with *** Airlines, and helping passengers experience a hassle-free boarding and transit.
• Deftly handling complaints, requests, and inquiries using a firm yet compassionate approach, maintaining compliance with airline policies and regulations while striving for high-degree customer satisfaction, and rebooking passengers on late arrivals.
• Excellent people skills, with a courteous and patient nature, and a penchant for calming anxious, or upset customers facing unpredicted travel changes.

My skills in airline reservation and customer service position me to excel in this role, and I also believe my additional strengths such as – being available at a moment’s notice, knowledge of airline protocol, and the ability to perform at top speed will be an asset to your company. An opportunity to offer more insight into my qualifications would be appreciated.

Thank you for your time and consideration.

Sincerely, [Your Name]

An ideal Airline Reservation Agent cover letter should highlight your career achievements, and skills in detail. Mention all the attributes which you possess to highlight your resourcefulness. Increase the chances of getting your Airline’s dream job by crafting a good resume using our Airline Reservation Agent Resume Sample .

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Related Customer Service Cover Letters

Cover Letter for Airline Customer Service

[Airline Customer Service Agents work for air transport companies and are liable for assisting passengers before and after flights. Here briefly focus on sample Cover Letter for Airline Customer Service. Common job responsibilities of this job professionals include – greeting passengers, checking in passengers, assigning seat numbers, answering inquiries, labeling luggage, weighing baggage, charging excess weight, etc. You need to modify this sample according to your needs.]

Candidate/Your Name…

Full Address…

Contact No…

Mail Address…

Date: DD/MM/YY

Airport/Airlines Higher Official name…

Job Designation…

Department name…

Sub: Cover Letter for Airline Customer Service

Dear (Sir/Name),

I write to introduce my candidacy for your position in Airline Customer Service. I am a customer service professional with (***) years in the service industry over (***) of those years in a busy airport setting. (Describe in your words). I know have the right combination of airline experience, computer proficiency, and wonderful communication skills to help (Airlines Company/Airport name) remain the best in domestic and international air travel. I have included my resume for your review.

In my current/previous (Job Institute name) as an Airline Customer Service professional, I take on a number of duties daily including checking in customers answering questions and taking ticket reservations by phone. (Describe all about your job experiences). As you will see from my attached resume, I have worked for two of the most successful and well-known airlines in the airline industry; and have over (***) years’ experience effectively ensuring that all customers have the best and safest experience possible. (Describe all about your job qualification). My customer service is beyond compare; I handle stress well and am able to think on my feet. I have a solid background in all of the latest computer languages and airline industry-specific means of communications, as well as a love for interacting with the public. (Express your confidence and dedication).  Moreover, I am dependable, hardworking, and work well under pressure. I would enjoy the opportunity to bring that same level of dedication to the team at (Airlines company/Airport name).

I know you will find my qualifications to be exemplary and look forward to speaking with you in more detail about how I can benefit your airline customer service staff. (Cordially describe your greetings and expectation). I can be reached at (******) and [email] day or night. I am enthusiastic about the possibility of working for (Airlines company/Airport Name).

Your name….

Contact Info. and Signature…

Attachments: … … …

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Aviation Cover Letter Examples and Templates for 2024

• Cover Letter Examples
• How To Write a Aviation Cover Letter
• Cover Letter Text Examples

The aviation field provides over 87 million jobs globally with strong benefits and competitive salaries. Our aviation cover letter guide will showcase your unique background and career achievements within the aviation industry using tangible examples and appropriate metrics. It also demonstrates your knowledge of the aviation space, Federal Aviation Administration (FAA) regulations, safety protocols, customer service best practices, and airline operations. Lastly, this guide will help emphasize how your experience aligns with the airline’s reputation, culture, and values.

Whether you’re seeking a position as a professional airline pilot , flight attendant , or aircraft maintenance technician , numerous employment opportunities are available within the aviation space. Still, you’ll need to create a strong cover letter to capitalize on them.

Aviation Cover Letter Templates and Examples

• Entry-Level
• Senior-Level

How To Write an Aviation Cover Letter

A great aviation cover letter has several key elements. First, it needs to capture your flight hours and comprehensive background in aviation safety. Second, it needs to convey your exceptional leadership attributes, which are essential for any pilot position. Below, we’ll walk you through each section of your aviation cover letter to help you refine your content and land your next big job opportunity.

1. Contact information and salutation

List all essential contact information in the header of your aviation cover letter, including your name, phone number, email, and LinkedIn URL. Be sure to address the hiring manager by name — Mr. or Ms. [Last Name]. If you can’t find the hiring manager’s name, use a variation of “Dear Hiring Manager.” This adds a personal touch to your job application that can help you stand out from other candidates.

2. Introduction

Open your aviation cover letter with a strong introductory paragraph to grab the attention of the hiring manager. Highlight your years of experience and unique qualifications within the aviation space. Anchor your paragraph with an eye-catching achievement backed by a powerful number or metric. This approach is highly effective in drawing the reader in and enticing them to engage with your content.

During my time as a commercial airline pilot with Spirit Airlines, I completed over 3,000 hours of cross-country flights to and from the New York area. Through these experiences, I developed expertise in the operation and maintenance of Airbus A321T and Boeing 77-300ER aircraft. My unique blend of leadership skills and aviation safety knowledge positions me as an ideal candidate for the pilot role with your organization.

3. Body paragraphs

Include two paragraphs that describe your professional experience within the aviation industry. Start by mentioning details about the airline’s reputation, culture, or values and explain how they align with your background. Focus on highlighting specific achievements you can substantiate with hard numbers, such as flight hours or customer satisfaction scores. Consider adding a list of bullet points to break up the monotony of the text on the page, which will help improve the readability of your aviation cover letter.

American Airlines’ reputation for providing high-end customer service to passengers strongly aligns with my professional background. I am confident I can help your team continue to drive operational and service excellence based on the following achievements in my career:

• Provided quality customer service and ensured passenger safety and comfort on over 300 domestic flights across the U.S. while maintaining a 95% customer satisfaction rating
• Prepared and served food and beverage items to passengers throughout the duration of flights, which included managing presentations and driving upsell opportunities
• Educated passengers on proper usage of flight equipment, oxygen masks, and safety protocols

4. Aviation skills and qualifications

While it isn’t advisable to feature a bulleted list of your aviation skills, tactically incorporate key terms from the job posting into your paragraphs. For instance, if an airline is seeking a pilot who has experience operating a particular plane model, this information should be clearly highlighted in your aviation cover letter. Below, you’ll find a list of aviation skills you may encounter during the job search:

5. Closing section

In the closing paragraph of your aviation cover letter, include a call to action inviting the hiring manager to interview you. Emphasize how your background as a pilot can create value for the airline you’re targeting. Be sure to thank the hiring manager for their time and consideration in the last sentence.

I hope to schedule an interview with you to discuss how my leadership capabilities and safety knowledge can be an asset to your air traffic control team. You may contact me via phone or email at your earliest convenience. I appreciate your time and consideration.

Best regards,

Sarah Johnson

Aviation Cover Letter Tips

1. highlight your customer service expertise.

Hiring managers want to see specific examples and tangible insights into your customer service experience as they evaluate your application. An airline’s reputation hinges on customer satisfaction. Organizations will be much more likely to invite you to an interview if you display that you have a successful background in achieving high-performance metrics for your previous organizations. In the example below, the job seeker showcases their high customer service ranking across hundreds of flights, which effectively demonstrates their client relations and communication skills:

As a flight attendant with over six years of experience, I’ve developed an advanced understanding of client relations and airline operations. During my time with Jet Blue Airlines, I achieved customer satisfaction ratings of over 95% on 300 domestic flights. My customer service experience and communication skills will allow me to excel in the flight attendant position with your organization.

2. Quantify your achievements within the aviation field

Utilizing numbers and appropriate metrics to your advantage can provide helpful context and enhance the impact of your professional achievements. This is especially important if you’re pursuing a position as a commercial airline pilot. Most hiring managers heavily analyze your flight time, cross-country hours, and night-time hours when evaluating your application. In the example below, the job seeker utilizes bullet points within the cover letter to provide a clear overview of their aviation experience and flight hours:

Delta Airlines’ reputation for the quality of its aircraft and commitment to passenger safety draw me to apply for this position. My strong background as a commercial airline pilot would be an asset to your team based on my extensive flight hours:

• Flight Time: 3,000 hours
• Pilot in Command (PiC): 1,600 hours
• Second in Command (SiC): 1,400 hours
• Night: 800 hours
• X-Country: 1,700 hours

3. Showcase your leadership capabilities

Whether you’re managing passengers as a flight attendant or leading teams as a professional pilot, leadership skills are essential for success within the aviation industry. Your ability to interface effectively with diverse passenger populations and flight teams is extremely valuable to prospective employers. In the example below, they are seeking a position as an air traffic control specialist. This type of role requires strong leadership skills during critical safety situations, and the candidate does an effective job of demonstrating their ability to provide safety recommendations and instructions to pilots under pressure:

• Coordinated with aircraft pilots, flight teams, and ground control teams to provide instructions and recommendations to ensure the safety of flights, departures, and arrivals based on weather condition data from the National Weather Service and traffic congestion
• Provided instructions to pilots and ground control teams during takeoff and landing to ensure minimal flight delays and strict compliance with FAA regulations
• Communicated with flight teams to provide instructions for emergency safety procedures resulting from turbulence and aircraft equipment failures

Aviation Text-Only Cover Letter Templates and Examples

Jessica Lang Flight Attendant | [email protected] | (123) 456-7890 | San Francisco, CA 12345 | LinkedIn

January 1, 2024

Tyrone Jackson Hiring Manager American Airlines (987) 654-3210 [email protected]

Dear Mr. Jackson,

As a flight attendant with over six years of experience, I’ve developed an advanced understanding of client relations and airline operations. During my time with Jet Blue Airlines, I achieved satisfaction ratings of over 95% in more than 300 domestic flights. My customer service and communication skills will allow me to excel in the flight attendant position with your organization.

American Airlines’ reputation for providing high-end customer service to passengers strongly aligns with my professional background. I am confident I can help your team continue to drive operational and service excellence based on the following career achievements:

I hope to speak with you further regarding how my strong customer service and flight operations background can benefit your team. You may contact me via phone or email at your earliest convenience. I appreciate your time and consideration.

Jessica Lang

Raymond Ortiz Airline Pilot | [email protected] | (123) 456-7890 | New York, NY, 12345 | LinkedIn

Cynthia Roberts Hiring Manager Delta Airlines (987) 654-3210 [email protected]

Dear Ms. Roberts,

I would like to schedule an interview to provide more insights into how my background as an airline pilot can be an asset to your organization. Feel free to contact me via phone or email for additional questions about my background. Thank you for your time and consideration.

Raymond Ortiz

Sarah Johnson Air Traffic Controller | [email protected] | (123) 456-7890 | Boston, MA 12345 | LinkedIn

Caleb Morris Hiring Manager Boston Air Traffic Control Center (987) 654-3210 [email protected]

Dear Mr. Morris,

With over 10 years of experience as an air traffic controller, I have extensive experience coordinating airport flight traffic to reduce delays, ensure compliance with FAA regulations, and prevent critical safety failures and collisions. My ability to manage critical situations under pressure would be a valuable asset to your company in the air traffic control specialist role.

The Boston Air Traffic Control Center has a reputation for excellence and professionalism that strongly aligns with my background within the aviation field. My leadership capabilities will help your team continue to excel based on the following achievements in my career:

Aviation Cover Letter FAQs

Why should i submit an aviation cover letter -.

Although not every airline will require a cover letter for aviation jobs, building a customized document can offer some competitive advantages. Unlike your resume, your cover letter lets you speak to employers directly and convey your genuine enthusiasm for the opportunity. Adding this personal touch to your application can go a long way in generating interviews during the job search.

How do I make my cover letter stand out? -

Unlike the resume, the cover letter can be used as a vehicle to provide unique insights into your professional background and demonstrate how your experience makes you the right fit for the organization’s culture. As you identify key accomplishments to feature on your cover letter, carefully research the company you’re applying to and focus on relevant achievements that meet their needs. This is a great way to make a lasting impression on the hiring manager and differentiate yourself from the applicant pool.

How long should my cover letter be? -

While you may be tempted to build a detailed overview of your career within the aviation industry, it’s best to keep your cover letter at a reasonable length. Avoid going beyond four paragraphs, as it’s important to focus clearly on your most impressive career achievements.

Craft a new cover letter in minutes

Get the attention of hiring managers with a cover letter tailored to every job application.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

Check Out Related Examples

Airline Customer Service Agent Resume Examples and Templates

Flight Attendant Resume Examples and Templates

Pilot Resume Examples and Templates

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Ticketing Agent Cover Letter Examples

Use these Ticketing Agent cover letter examples to help you write a powerful cover letter that will separate you from the competition.

Ticketing agents are responsible for issuing tickets and handling customer inquiries. They also work with airlines and other travel-related companies to provide excellent customer service.

To be successful in this role, you need to be able to handle customer inquiries and have excellent problem-solving skills. In addition, you should be able to work under pressure and meet deadlines.

Use these examples to write a cover letter that will help you get the job.

Formal/Professional Writing Style Example

With a strong background in customer service and a passion for the travel industry, I am confident that I would make an excellent addition to your team as a Ticketing Agent.

In my previous position at XYZ Travel Agency, I gained valuable experience in airline and rail ticketing, reservation management, and providing excellent customer assistance. I became adept at managing booking changes, cancellations, and ensuring client satisfaction through prompt and efficient service. My ability to handle challenging situations with patience and professionalism has consistently resulted in positive client feedback and repeat business.

In addition to my expertise in ticketing systems and reservation management, I possess strong communication and interpersonal skills, allowing me to create a positive and welcoming environment for clients. My attention to detail and ability to manage multiple tasks ensures that all bookings are processed accurately and in a timely manner. These skills have not only increased my productivity but have also contributed to the overall success of my previous team.

As a proactive and dedicated individual, I believe that continuous learning and development are crucial in staying up-to-date with the latest industry trends and best practices. I am eager to bring my skills and experience to your organization as a Ticketing Agent and contribute to the exceptional service and reputation that you are known for.

Thank you very much for considering my application. I am eager to speak with you further about my suitability for this role and would welcome the opportunity to attend an interview at your earliest convenience.

[Your Name]

Entry-Level Writing Style Example

As a recent graduate with a Bachelor’s Degree in Business Administration, I believe I have the necessary skills and enthusiasm to excel in this role at your esteemed organization.

My academic background and part-time work experience in customer service has equipped me with outstanding communication and interpersonal abilities, which I believe are essential for the Ticketing Agent position. Additionally, my keen attention to detail and diligent work ethic ensures that all tasks are accurately completed within the given time frames. I am confident that these qualities make me a valuable candidate for the role.

During my time as a customer service representative, I had the opportunity to assist a diverse range of clients, addressing their concerns promptly and providing satisfactory solutions. This experience has honed my problem-solving skills and ability to empathize with customers, which I believe is vital in a ticketing agent role.

I am highly motivated to begin my career in the travel industry and I am certain that this position will provide me with the experience and opportunities necessary for growth. I am excited about the prospect of contributing to your company’s success, and I look forward to discussing my qualifications further during an interview.

Thank you for considering my application. I eagerly await the opportunity to demonstrate my potential as a Ticketing Agent with your esteemed organization.

Networking/Referral Writing Style Example

I was referred to this opportunity by my colleague, Jane Smith, who is currently employed as a ticketing agent with your company. Jane has spoken highly of your organization and its commitment to providing excellent customer service, which I value immensely.

As a dedicated and service-oriented professional with over three years of experience in the travel and tourism industry, I believe that I would be a perfect fit for this role. During my previous role at XYZ Travel Agency, I efficiently handled reservations and bookings while maintaining strong relationships with clients to ensure repeat business. This experience has honed my communication and problem-solving skills, allowing me to thrive in fast-paced environments and handle any challenging situations that may arise.

Jane has mentioned that your company strives to create a highly motivated and cohesive team, which aligns seamlessly with my commitment to teamwork and collaboration. Working alongside Jane, I am confident that my passion for customer service, combined with my industry experience, will help contribute to the success of your organization.

I am excited about the opportunity to join your team and further develop my skills as a Ticketing Agent. Thank you for considering my application, and I would appreciate the opportunity to discuss my candidacy further. Please feel free to contact me at your earliest convenience.

Enthusiastic/Passionate Writing Style Example

Ever since I first set foot in an airport, I was mesmerized by the intricate operations, vibrant atmosphere, and the boundless possibilities of travel. With an unwavering love for aviation and a strong desire to be part of the team that ensures seamless customer experiences, I firmly believe that this role would be a perfect fit for my skills and interests.

In my previous role as a Customer Service Representative, I honed my ability to multitask, handle pressure, and communicate effectively with a diverse clientele. My natural affinity for providing exceptional customer service, combined with my innate ability to quickly learn new systems and processes, has helped me garner excellent feedback and build lasting relationships with customers. It is this very dedication to customer satisfaction that I eagerly bring to the Ticketing Agent role.

Moreover, your company’s stellar reputation for delivering innovative travel solutions and unbeatable customer service is what truly sets it apart in the industry. I am thrilled by the opportunity to contribute to the ongoing success of such a forward-thinking organization and to help create unforgettable travel experiences for our customers.

Passion, optimism, and professionalism are the cornerstones of my work ethic, and I am confident that my diverse skill set would make a valuable addition to your team. I am excited to discuss in further detail how my experience and enthusiasm align with your needs and how I can contribute to enhancing your customer’s journey. Thank you for considering my application, and I look forward to the opportunity to speak with you soon.

Yours sincerely,

Problem-Solving Writing Style Example

Having thoroughly researched your company and the challenges within the airline industry, I understand that the need for exceptional customer service and efficient ticketing operations has never been more crucial. With my extensive experience in customer service and ticketing management, I am confident that I am the perfect fit for the role, and I am excited about the opportunity to contribute significantly to your operations.

In recent times, the airline industry has faced an increase in demand for swift and precise booking processes, along with a persistent need for agents to have a sound understanding of flight regulations, schedules, and fare structure. As a skilled ticketing agent with over three years of experience in the industry, I have demonstrated a strong capacity to handle these concerns, ensuring minimal delays for both the airline and the passenger.

During my time at XYZ Airlines, I successfully implemented a new and more efficient booking system that improved average booking time by 20%. Furthermore, I led the team in resolving booking discrepancies, maintaining an outstanding customer satisfaction rate of 98%. My attention to detail, problem-solving skills, and ability to work under pressure make me confident that I can deliver such results in your organization.

In addition to my technical skills, my extensive experience in customer service and my ability to communicate fluently in three languages (English, Spanish, and French) have equipped me with the necessary tools to handle international customers effectively. My empathetic nature and strong communication skills have been crucial in resolving issues and building lasting relationships with our global clientele.

I appreciate your time and consideration and would welcome the opportunity to further discuss my skills and experiences in an interview. I am confident that my commitment to providing customer-centric solutions and optimizing ticketing processes will significantly contribute to your company’s continued growth and success.

Storytelling/Narrative Writing Style Example

As I sat in the bustling airport lounge, clutching my boarding pass tightly, I couldn’t help but notice the calm and composed demeanor of the ticketing agents amidst the chaos. It was in that moment that I realized the significant role they played in shaping every traveler’s journey, including mine. This realization ignited a passion within me to become a part of this essential connection between passengers and their destinations. I firmly believe that my professional experience, customer service skills, and passion for travel make me the ideal candidate for this role.

During my tenure as a Customer Service Representative at XYZ Company, I honed my skills in problem-solving, multitasking, and providing exceptional service, even under pressure. My ability to empathize with customers and find solutions to their concerns earned me the “Employee of the Month” award on multiple occasions. I am confident that my experience in handling diverse and challenging situations will serve me well in assisting passengers as a Ticketing Agent.

As someone who has always been captivated by travel, I have a deep appreciation for the importance of an efficient and seamless ticketing process. I understand that a positive experience at the ticket counter sets the tone for the entire journey. This understanding drives my commitment to providing an exceptional experience for each passenger I serve.

In conclusion, I am excited about the opportunity to join your esteemed organization as a Ticketing Agent. I am eager to contribute my strong customer service skills, problem-solving abilities, and passion for travel to ensure that every passenger has a smooth and enjoyable experience. Thank you for considering my application. I look forward to the opportunity to discuss my suitability for this role further.

Education Coordinator Cover Letter Examples

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20 Airline Customer Service Agent Achievements for Resume

When it comes to crafting your airline customer service agent resume, it is essential to highlight your notable achievements to showcase your skills and expertise in the field. These achievements serve as powerful evidence of your ability to provide exceptional customer service and contribute to the overall success of an airline. Tailoring your achievements to your specific experiences will help you stand out from other candidates and make a lasting impression on potential employers.

In this resourceful guide, we have compiled a comprehensive list of 20 achievements that you can consider including in your resume. These achievements demonstrate your commitment to customer satisfaction, your problem-solving capabilities, and your ability to excel in a dynamic and fast-paced environment.

Take a moment to review these achievements and identify the ones that best reflect your skills and accomplishments as an airline customer service agent. Remember to quantify your achievements whenever possible to provide a clear and measurable impact. By incorporating these achievements into your resume, you are sure to impress potential employers and increase your chances of securing the airline customer service agent position you desire.

Good luck with your resume, and may your achievements open doors to exciting opportunities in the aviation industry!

20 Sample Achievements for Airline Customer Service Agent Resume

• Achieved a 95% customer satisfaction rating through effective communication and problem-solving skills.
• Reduced customer complaints by 25% through proactive measures and improved service delivery.
• Successfully handled an average of 50 customer inquiries per day, maintaining a high level of professionalism and efficiency.
• Implemented a new customer feedback system, resulting in a 20% increase in positive reviews.
• Received accolades from supervisors for consistently meeting or exceeding performance targets.
• Resolved complex customer issues, leading to a decrease in escalated complaints by 30%.
• Led a team of customer service agents during peak periods, ensuring smooth operations and exceptional customer experiences.
• Developed and implemented a comprehensive training program for new hires, resulting in a decrease in onboarding time by 20%.
• Successfully managed difficult customers, de-escalating conflicts and maintaining strong relationships with key clients.
• Achieved a 90% on-time departure rate by closely coordinating with other departments and prioritizing efficient processes.
• Implemented innovative customer service initiatives, such as a personalized greeting system, improving customer satisfaction by 15%.
• Collaborated with the sales team to identify and implement upselling opportunities, leading to a 10% increase in ancillary revenue.
• Assisted in handling overbooked flights, ensuring a smooth transition and minimizing disruptions for affected passengers.
• Streamlined baggage handling procedures, reducing lost luggage incidents by 40%.
• Trained and mentored junior customer service agents, contributing to their professional growth and development.
• Received multiple “Employee of the Month” awards for dedicated and exceptional customer service.
• Developed customer service metrics and reporting systems, providing valuable insights to management for continuous improvement.
• Implemented a proactive customer outreach program, resulting in a higher rate of customer retention and repeat business.
• Conducted customer satisfaction surveys and utilized feedback to make improvements in service delivery.
• Assisted in the implementation of a new customer relationship management system, enhancing efficiency and streamlining customer interactions.

Remember to tailor these achievements to your specific experiences and highlight the ones that best reflect your skills and accomplishments as an airline customer service agent.

Final Thought

Incorporating these 20 stellar achievements into your airline customer service agent resume will undoubtedly elevate your profile. Stand out from the competition and demonstrate your ability to provide exceptional service, resolve challenges, and thrive in a fast-paced industry. Secure your dream job and soar to new heights in your aviation career.

• 5 Airline Customer Service Agent Resume Objective Examples
• Airline Customer Service Agent Job Description for Resume
• 3 Airline Customer Service Agent Cover Letter Samples
• Airline Customer Service Agent Skills for Resume

• Undergraduate Students
• Masters Students
• PhD/Doctoral Students
• Postdoctoral Scholars
• Faculty & Staff
• Families & Supporters
• Prospective Students
• Explore Your Interests / Self-Assessment
• Build your Network / LinkedIn
• Search for a Job / Internship
• Create a Resume / Cover Letter
• Prepare for an Interview
• Negotiate an Offer
• Prepare for Graduate School
• Find Funding Opportunities
• Prepare for the Academic Job Market
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• Advertising, Marketing, and Public Relations
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• Management & Human Resources
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• BIPOC Students & Scholars
• Current & Former Foster Youth
• Disabled Students & Scholars
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• International Students & Scholars
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• Students & Scholars with Dependents
• Transfer Students
• Undocumented Students & Scholars
• Women-Identifying Students & Scholars

Piedmont Airlines

Customer service gate agent (part-time).

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We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.

Essential Duties:

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Preferred Qualifications:

• Previous airline experience    
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment:

• Use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

M/F Disabled and Vet EEO/AA Employer

Starting Rate:

$15.29/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.