submitted wrong assignment turnitin

• Quick Answers
• Online Assessment and Feedback

What should I do if a student has submitted an incorrect file to a Turnitin assignment dropbox?

A student contacts you to say they submitted the wrong assignment or a draft version of their assignment by mistake. When an assignment drop box is configured to allow one submission only, i.e. ‘students cannot resubmit’, or if the Due Date has passed, a student will not be allowed to resubmit. Note: Since Summer 2022 the default Turnitin setting is ‘students cannot resubmit’.

Guidance: 

Module Leaders, at their own discretion, can delete the incorrect submission – then the student will be able to resubmit. 

Before you delete a submission you should follow these steps carefully:

• Find the Paper ID of the incorrect submission. This is easy to do if the drop box is not anonymous because you can search by student name. If the drop box is anonymous then ask the student to provide their ‘ Turnitin Digital Receipt ’ – they will have received it by email when they made their submission. It includes the unique TII Paper ID, the name of the drop box they submitted to and the date and time it was submitted.
• Make a note of the Paper ID (the student will probably have included it in the email exchange between the two of you). Keeping a record of the Paper ID is just a precaution in case you later need it for some reason.
• Once you have the TII Paper ID you can search the list of submissions by the Paper ID to locate the submission.
• Next, download the incorrect submission. Click the ‘ Download Submission ’ button on the right hand side of the student’s submission. Do this as a precaution, just in case you later need it for some reason, for example, the student can’t find the final submission they wish to upload. Tip: Keep downloaded submissions like this within a subfolder in the Downloads folder on your computer. Periodically delete saved submissions which are over six months old.

• Now it is safe to delete the incorrect submission, click the ‘ Delete Submission ’ Bin button on the right hand side of the student’s submission.

• You can now contact the student to let them know they are now able to resubmit.

If a student submits their work to the wrong module, i.e, the wrong Moodle course, then you may want to request that the paper gets removed from Turnitin, because subsequently submitting the same paper to the correct module will show a high match percentage. How do I request removal of a submission from the Turnitin database?

Share this article:

Was this article helpful.

Blackboard Help for Students

• Getting started
• Assessment Help
• Known Issues
• Raise Support Ticket
• Online Exams 2024

Turnitin: I received an error while submitting my work – what should I do?

What to do if you receive errors when submitting work to Turnitin: Most of the time students get error while submitting an incompatible file to Turnitin. If you are experiencing any issues, please check the compatibility of your file.

Please check:

• Check whether your file meets minimum Turnitin requirement. Check this “ Turnitin File Requirements ” guide for details.
• Ensure file size is not larger than 100MB.
• Remove all the excessive formatting in your document. (avoid using word and PowerPoint templates)
• If you are submitting a scanned PDF or a word document which consists of images, please add at least 20 selectable words in your document. Check this guide for more info: “ Turnitin: Submit Scanned / Handwritten Work “
• If you are resubmitting your work after the deadline has passed, please contact your Programme Admin team. Turnitin does not allow students to resubmit work after the deadline has passed.
• If you don’t see an error, but your file taking long time to upload or not being uploaded, please check your internet connection (try wired internet connection), or try a different internet browser.

Report the issue:

If you are unsure of the likely cause of the issue, please report the issue through the IT Self Service Portal . 

Use this  Blackboard Help Request Form   to ensure that your query is addressed by the appropriate person as promptly as possible.  

Avoid late submissions:  Always leave plenty of time and try to submit your work well in advance. If you are submitting your work just before the deadline and experience any  technical issues (apart from the official system outage), please send your work to your Programme Admin team via email to avoid any late penalty.

For more information, please read following

When submitting to a Turnitin Assignment you may encounter errors.

They are usually descriptive and easy to resolve, but you may encounter some you aren’t sure about.

Styling Issues

Here are some you might see:

The paper you have submitted seems to have an unusual number of excessively long or short words. Please try changing your font and submitting again.

The paper you are trying to submit is incorrectly formatted. There seems to be spaces between each letter in your paper.

This error is common if you are submitting a PowerPoint Presentation with lots of styling. To resolve this, export your sideshow to a PDF. You can export in a way that your notes are visible, if that is part of the work you want your instructor to see.

Convert PowerPoint presentation to PDF if Turnitin does not accept the submission →

Images and Handwritten Work

Another possible error is:

We weren’t able to process your submission. Please try re-submitting your file. If you need further assistance, please contact TurnitinUK support.

You must submit more than 20 words of text.

In this case it’s likely that your paper is either scanned or has insufficient selectable text. To resolve this, please add 20 words of text to your paper.

You can see more about this error here:

Submitting scanned / handwritten work to Turnitin →

If you need help with using Turnitin please log a ticket on the IT Self Service Portal . 

General Errors

If Turnitin shows you an error stating:

Error 9999 – Turnitin Assignment not linked with Grade Centre

If you didn’t receive an error but your work is not uploading, it may be due to a browser issue. Please try a different browser. If you are using Safari, you can see how to resolve possible issues here:

Resolve problems using Turnitin with Safari on macOS →

Share this guide:

You may find following guides useful:.

© 2023 CQSD TEL - University of Reading | Cookies policy | Accessibility

• BUE Library
• TurnItIn for Students: User Guides, Manuals & Tutorials:

Resubmit a Paper

Turnitin for students: user guides, manuals & tutorials: resubmit a paper.

• Turnitin Coordinators
• Create a Turnitin Account
• Enroll in a Class
• File Types Accepted by Turnitin
• Advice on Submitting Excel Files to Turnitin
• Forgot your Password
• Print the Originality Report
• Switching between Feedback Studio, Turnitin Classic & Text Only Views
• View Instructor's Feedback
• Drop a Class
• Turnitin Draft Coach

Note: Resubmission attempts are shared between you and your instructor. If they attempt to resubmit on your behalf one of your attempts will be used.

If resubmitting is not enabled, your instructor must manually delete your previous submission to allow you to submit a second file.

If resubmission is enabled then you have the ability to overwrite your previous submissions until an assignment's due date..

• Go to your assignment's dashboard.
• Select the "resubmit" icon and upload your file.

• << Previous: Advice on Submitting Excel Files to Turnitin
• Next: Forgot your Password >>
• Last Updated: Aug 20, 2024 1:02 PM
• URL: https://bue.libguides.com/Turnitin2_Students

• LEaD events
• IT Self Service Portal

Submit Turnitin Assignment guide

• Get started - Turnitin Assignment
• Turnitin User Agreement
• Submit coursework to Turnitin assignment

Time required to submit your assignment

Replace coursework file submission in turnitin.

• Access feedback and grade
• Maintenance & known issues
• Related guidance

It can take time for your file to be uploaded to Moodle and for it to be processed by Turnitin. This can be anywhere from a couple of minutes to up to 30 minutes per file, depending on the size and format of your file and your connection speed. Ensure you leave yourself adequate time to successfully submit your assignment, especially if you are submitting multiple large files.

If you have uploaded the wrong file in error you may be able to upload a new assignment file prior to the assignment deadline. This process will overwrite your original submission. The ability to resubmit your assignment depends on how the assignment submission has been set up. If you are unable to see a link called Submit Paper you will not be able to resubmit your assignment and should contact your course officer.

• Open the relevant Turnitin assignment.
• Select  Submit Paper on the Turnitin assignment.
• Add a Submission Title .
• Upload your assignment.
• Check the assignment submission statement.
• Select the  Resubmission button.
• Once the receipt is generated close the submission window and your new file will have replaced your original assignment submission.
• if you are replacing a file for a submission that has more than one part, ensure you are in the right tab for your resubmission. 
• << Previous: Submit coursework to Turnitin assignment
• Next: Access feedback and grade >>
• Last Updated: Aug 21, 2024 2:05 PM
• URL: https://city-uk-ett.libguides.com/student/moodle/turnitin

• Can I use the service to test my paper before sending it to my instructor?
• How can I change the email address that is in the system?
• I can't join my class. My ID number and enrollment key aren't working.

Submitting a Paper

• How do I submit a paper?
• The system won't accept my paper and I got an error message about the number of characters in my document. How do I submit my paper?
• How do I submit my paper with the copy and paste method?
• How do I re-submit my paper?
• How do I get the digital receipt for my paper?

Originality Reports

• How can I view Originality Reports for my submissions?

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

• Log in to your account.
• Click the "user info" button at the top of the page.
• Modify necessary information.
• Click the "submit" button to save your changes.

If the enrollment information you have is incorrect, you will need to consult your instructor in order to ensure that you have the correct enrollment information and correct any discrepancies. Please note that passwords are case sensitive.

• Log in to your account and click on the appropriate class.
• Click on the "submit" icon to the right of your assignment title.
• Use the pull-down menu labeled "submit a paper by" to choose your submission method. Complete the form and click "submit" to finish.

Please note that our system will only accept one submission per assignment. Your instructor can decide whether or not you can resubmit.

Upon submission you will receive a confirmation screen. If your paper has been submitted properly, you will be taken to a screen with your digital receipt, which will also be emailed to you. The date of the submission will be shown under the "submitted" column in your portfolio.

• From inside your account, enter the class you wish to submit your paper to.
• Click the submit icon next to the assignment you wish to submit.
• Open the "Submit a paper by:" pull down menu at the top of the submit window.
• Select the "cut & paste" option.
• Fill in the necessary information.
• Cut and paste the text you wish to submit from your document to the "Cut & paste your paper" field.
• Click on "submit" to finalize your submission.

Upon submission you will receive a confirmation screen. If you do not receive this confirmation message it is an indication that your paper has not been submitted properly.

If you wish to re-submit your paper, please consult your instructor. He or she has the ability to delete your submission so that you can make a new submission.

If you encounter an inactive, gray report icon on your portfolio, your Originality Report is still processing and will be available within 24 hours.

Copyright © 1998 – 2024 Turnitin, LLC . All rights reserved. ( Privacy Policy )

• Feedback Studio

I can’t submit my paper

If you are having trouble submitting a paper, please ensure that your device meets our system requirements.

If your device meets our requirements, but you are still unable to submit, there may be unusual formatting within the file that you are trying to submit, or the file may be corrupt.

One successful workaround to the problem is to try saving and resubmitting your paper in one of the other supported file types. For example, if a paper was saved in Microsoft Word (.docx) format, try saving and resubmitting in the Portable document format (.pdf). Guidance on our supported file types is available in our Help Guides .

As an alternative, you can also submit your paper by Text Input instead of a file submission. Information on the Text Input upload method can be found within our Help Guide on submitting to an assignment .

Note: If late submissions are allowed, and you are submitting a late paper, please note that only the first submission can be submitted late to an assignment; late resubmissions are never allowed.

Articles in this section

• How can I delete my submission from Turnitin?
• How can I find the class ID and class enrollment key to enroll in a class?
• Can students self-check a paper in Turnitin for similarity checking before submitting it to an assignment?
• Why has the Similarity Report not generated?
• How can I buy a Turnitin subscription / license for myself?
• Can I submit multiple files to a Turnitin assignment?
• Error message: "You are not authorized to access this resource"
• The use of Turnitin on iPad and Android web browsers is not supported
• How do late submissions work?
• Can I download a voice comment?

You're signed out

Sign in to ask questions, follow content, and engage with the Community

• Subscribe to RSS Feed
• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Printer Friendly Page

This disucssion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.

[ARCHIVED] Submission of Assignment to the wrong place

• Mark as New
• Report Inappropriate Content

Solved! Go to Solution.

View solution in original post

• All forum topics
• Previous Topic

Community Help

View our top guides and resources:.

To participate in the Instructure Community, you need to sign up or log in:

Integrations Known Issues

We hope that your time with Turnitin is without any problems, but occasionally something might happen that you were not expecting. Don't panic! We're here to help. Check out this list, and see if anything seems familiar. If your problem appears on the list, we're aware of the problem and currently looking into it.

Found something new? Get in touch with our support team by raising a request at our help center

• Canvas All Canvas issues Canvas Plagiarism Framework Canvas LTI
• Moodle All Moodle issues Direct V1 Direct V2 Plagiarism Plugin
• Blackboard All Blackboard issues LTI 1.1 LTI 1.3
• LTI All LTI issues LTI 1.1 LTI 1.3 Schoology ManageBac Sakai
• D2L All D2L issues D2L v2 D2L LTI
• Resolved All resolved issues Canvas Moodle Blackboard LTI
• Website issue?

Students experience loading error under All Sources of Similarity Report

When students submit more than once to an assignment, they are experiencing a loading error when they access the All Sources area of the Similarity report.

The submission date and time updates when an assignment is graded

We have identified an issue where the Turnitin submission date and time displayed within Canvas will update when the assignment is graded, rather than retaining the original submission time and date. Turnitin and Instructure are exploring a fix for this issue.

Anonymous marking is not working as intended in Canvas Plagiarism Framework

We have identified an issue with the Anonymous Marking feature in Canvas Plagiarism Framework. Turnitin’s feedback release date is changing to match the due date of the assignment and as a result, student names are mistakenly revealed during grading. We are currently investigating a solution.

Canvas LTI 1.1 to LTI 1.3 migration is not working as expected

Due to LTI 1.1 and LTI 1.3 using different configuration URLs for UK based institutions, the LTI 1.1 links are not being auto-matched to LTI 1.3, so institutions based in the UK should retain their LTI 1.1 configuration alongside their LTI 1.3 configuration. The LTI 1.1 placement should be hidden to prevent it being used with new assignments. Please note that copied assignments will still be created as LTI 1.1 assignments. We are currently investigating a solution.

"Save these settings for future use" option is not working as expected

We’ve identified an issue where the “Save settings for future use” checkbox within the Optional Settings does not work as intended. The settings you choose at the time of assignment creation will be applied to your assignment, but future assignments will be created with the default assignment settings. We are currently investigating this issue.

Account statistic inconsistencies

We are currently investigating inconsistencies with downloading statistics when accessing Turnitin via LMS integrations. Our Product team are aware of these inconsistencies and will be looking into potential solutions to address in future iterations of this feature.

Voice comments sound distorted in playback on certain browsers

We are currently investigating an issue causing distortion to voice comment replay while using certain browsers to view submissions. This issue occurs on the latest versions of Google Chrome and Microsoft Edge.

Workaround: Voice comments work as expected while using Firefox and Safari. We recommend using one of these two browsers to access Turnitin until the issue is resolved.

QuickMark comment field is not visible until you’ve interacted with it

Leaving comments on a QuickMark is a powerful way of giving students tailored feedback on areas where you feel like they need to improve. However, you have to know to click into the QuickMark for this comment field to appear. We’re actively investigating a better way of making it clear that this functionality is available to you.

Workaround: Interacting with the QuickMark will make the comment box visually identifiable. This can be as simple as hovering over the expanded QuickMark.

When downloading the current view of a submission, the PDF may include more highlighting than is shown in EV

Some accounts may experience additional highlighting in a downloaded PDF compared to their current view of the document in the Turnitin viewer. Our team is investigating the issue.

Workaround: Instructors can use the print option to save the document as a PDF or download a text-only version of the report.

Login page is case-sensitive when initializing your environment

When a new CPF integration configured, the final step is to initialize it with Turnitin by logging in with your administrator account. However, if the email account you use to log contains uppercase letters, an error message will be shown.

Workaround: Use a lower-case version of your email address with Turnitin, so you can successfully log in. You can change the email associated with your Turnitin account at anytime .

Duplicated text boxes created in Microsoft Word may be incorrectly flagged as containing hidden text

Due to how Microsoft duplicates text boxes, the old copy can still be detected even when replaced with new writing. This can cause our system to pick up on this and incorrectly flags it as an attempt to hide text within the document. As always with Academic Integrity issues, we'd recommend investigating all Flags equally before making a judgement on if an intentional attempt to subvert the similarity detection of a report has occurred.

Workaround: Creating a new text box instead of duplicating an old one will prevent this issue.

Smart Quotes can cause text to not be excluded in some languages

Turnitin supports a variety of quotation styles, however we've disocvered that smart quotes can cause some issues when used in certain languages that makes them behave in non-standard ways.

Workaround: When excluding quotes is important, we'd recommend using a different type of quotation until this issue has been resolved.

Chinese submissions may show the '20 words of text' warning

When submitting to Turnitin, submissions must be 20 words or more to ensure we can successfully generate a Similarity Report. For some Chinese language submissions, this word count is erroneously being flagged as being under 20 words when more have been used. This problem exists for Chinese Traditional and Chinese Simplified submissions.

Workaround : Choosing to 'Accept any File Type' when creating an assignment will ensure that we can accept the file, a Similarity Report will be generated, and the correct word count will be shown.

Email clients haven't updated Turnitin's IP addresses

Turnitin recently updated the servers that send our system emails. System email include welcome emails and digital receipts. Some email clients may experience a short period where they learn to 'trust' that the emails are sent from a legitimate IP address.

Workaround : Email administrators for your institution can manually add our IP addresses to your trusted list. For Microsoft email Exchanges, you can add the IP addresses to the IP Allow List .

Turnitin's email IP addresses

156.70.24.112

156.70.24.110

Difficulty processing Microsoft files created in Windows

Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected.

Workaround : Convert your file to a PDF before attempting to upload it to Turnitin. This ensures it is in a format we can process gracefully and without any problems.

Similarity score not updating within Speedgrader

It has been reported that the Similarity Report is not updating witin Speedgrader after exclusions are made or after the due date passes for collusion checks. The correct score will be presented within the LTI assignment inbox and when Feedback Studio is opened, even if it is accessed within Speedgrader. Turnitin and Canvas are investigating this issue.

Copied classes containing Turnitin assignments have an automatic name change in Turnitin

If a course containing Turnitin assignments is copied and a student attempts to submit to the copied course before it is in any way edited by the instructor, the name of the copied course will automatically change to ' LTI Class ' in Turnitin. The name is only shown differently when viewed in Turnitin; it remains the same in Canvas.

Errors appearing in anonymous LTI assignments after the feedback release date

Some instructors have reported receiving error messages when they attempt to enter their anonymous assignment after the feedback release date has passed. Once the feedback release date passes, the assignment loses its anonymity within Turnitin, however Canvas works differently in maintaining the anonymity. The difference in workflows is causing occasional error messages to appear. We are investigating a resolution to this problem.

Workaround : While these errors only occur occasionally, if you do come across this problem, we would suggest editing the Canvas assignment settings and deselecting the anonymous marking option. This will allow you to access the assignment while we work on a resolution.

Deleting registered integrations may break existing assignment links to Turnitin

If an institution has registered multiple Canvas Plagiarism Framework configurations and deletes at least one of the configurations, it is possible that existing assignment links to Turnitin could break. While we investigate this issue with Canvas, we would ask institutions to not delete their registered integration. If your institution has deleted a registration and are experiencing issues with existing assignments, please contact the Turnitin support team for assistance.

LTI Assignment setting drop-down menus not displaying arrows

Users of the Firefox browser may find that the arrows depicting a dropdown menu will not appear in the assignment settings. The setting can still be clicked to reveal the multiple options however it is not very intuitive that these options exist without the arrows. While this issue is present when using Firefox, other browsers appear to be unaffected.

Email addresses changed within LTI are not reflected in Turnitin

If a user changes the email address associated with their integrated account, this change will not be passed to Turnitin. Also, If the user is unlinked and then goes on to change their email address, a new Turnitin user account will be created making two separate users.

Workaround : Users can email our Support team at [email protected] and they will be able to assist with updating your account to the relevant email address.

Moodle XML error

We are aware of an intermittent XML error affecting the Moodle Direct V2 and Plagiarism Plugin integrations, affecting the ability for instructors to create, edit and view assignments, encountering the following errors:

turnitintooltwo/There was an error when trying to get the user details from Turnitin<br /><br />Message: looks like we got no XML document

turnitintooltwo/Could not update Turnitin Class data<br /><br />Message: looks like we got no XML document

As well as student users, who may receive the following error, when trying to submit:

“This file has not been submitted to Turnitin because there is a problem editing the module settings in Turnitin which is preventing submissions, please consult your API logs for further information”

Our engineers are currently investigating this as a high priority, and we regret any inconvenience this may cause.

Instructors unable to launch PeerMark when multiple PeerMark assignments are created

We’ve identified a bug where instructors are unable to launch PeerMark reviews when multiple PeerMark assignments are created from the same base assignment. We’re looking to address the issue in an updated version of the product, however, we’re unable to provide an ETA for the release.

Anonymous marking reveal reason field is not a required field when it should be

Currently, when revealing an individual student's name in a Moodle Direct anonymous marking assignment, the instructor does not have to enter a reason for unmasking the student's name. The reveal will still appear within the audit trail, just without a reason.

Assignment summary comments duplication

The assignment summary comments are currently appearing in two locations on the assignment inbox page when using Moodle versions 4.0+. Assignment functionality is not impacted by this issue.

Sorting submissions by first name in the Assignment Inbox is not working as expected

When sorting submissions by first name in the Assignment Inbox, the result is not alphabetical as expected. Sorting by last name is working as expected.

It is not possible to access the report in the 'Grade users' view for some forum types

When using Moodle Forums, it is not possible to access the report when in the 'Grade users' view for the following forum types:

• Q and A forum
• Standard forum for general use
• Each person posts one discussion

Workaround: Reports can be accessed via the Forum inbox (main view).

Students not receiving EULA when submitting to a quiz activity

Students who have never accepted the EULA are not being presented with the EULA when submitting to a quiz activity with Moodle PP enabled. We are currently investigating this issue.

Workaround: Instructors can have students submit to an assignment or forum first, which will trigger the EULA.

When exporting the Similarity Report, some of the exported data relates to the first submission, instead of the most recent one

We are currently investigating an issue that occurs when a user exports the Similarity Report from within Moodle Direct v2. Some of the exported fields only reflect data from the first submission, instead of the most recent submission.

Workaround: Instructors can either download the individual receipt of the latest submission or download the Learning Analytics Report from turnitin.com (or turnitinuk.com if you are in the UK).

PDFs may not upload in Moodle 3.9

Attempting to upload a PDF to the Moodle Direct V2 may fail when using Moodle 3.9. We're actively developing a solution to this issue.

Workaround : Upload using another supported file type until this issue has bene resolved.

The Turnitin EULA does not show when used for in-line comments

In Moodle 3.7, a new feature, in-line comments, was added. When using this feature, the Turnitin EULA is not shown to users before generating a Similarity Score for the comment. Institutions can continue to use Moodle Forums as normal. However, they should not use in-line comments unless they are confident their student's have already accepted the Turnitin EULA.

Students' names revealed in anonymous assignments after post date is changed.

If the post date for an assignment has passed and an instructor edits it to a date in the future using the pencil icon, students that have not submitted yet will have their names become revealed after submitting.

Workaround : Students that have not submitted yet will not revert to being listed as anonymous if the instructor edits the post date via the assignment settings as opposed to clicking the pencil icon.

Comma in assignment title breaks Export to Excel

If an assignment title contains a comma, it will break any exports to Excel. The exported file will download however the instructor will be unable to open it.

Workaround : Once the file has downloaded, renaming the file to include the “.xls” file extension will make the file readable.

Resubmit to Turnitin button does not change to 'Queued' when clicked

If a submission fails, the instructor is shown a “Resubmit to Turnitin” link which should change to “Queued” when clicked. Some users have reported that the text does not change. This is purely a cosmetic issue so clicking the link more than once will not lead to multiple submissions.

Only the submitting student has access to the Similarity Report

When using Group submissions in Moodle PP, only the student uploading the assignment will be able to view the full Similarity Report. All members of the group, however, will have a grade and similarity score awarded to them and this will be visible within the Moodle assignment inbox.

Timestamps not updating for new submissions made following the deletion of the original submission

Timestamps are not updating in Blackboard Learn when a submission is made and subsequently deleted, and then a new submission is made. The Turnitin inbox shows the correct timestamp for the new submission, but the timestamp is not updated in the Blackboard Learn Gradebook.

Account statistics inconsistencies

Changing grading schema from points to percentage in the ultra gradebook is not working as expected..

When updating the assignment grading schema via the Blackboard Ultra Gradebook from points to percentage, the Turnitin assignment max points are updated to 100 and an incorrect score calculation is displayed in the Gradebook. Existing grades will continue to be based on points in Turnitin and the percentage scale will not be reflected unless the grade is refreshed in the Turnitin report view, by either re-applying the grade in the rubric or manually updating the grade.

Users are encountering an issue with copying Blackboard courses with Turnitin assignments which are greater than 1 year old

Users are encountering an error when copying Blackboard courses with Turnitin assignments that have an assignment start date older than 1 year ago. We are working to resolve this issue.

Workaround: Instructors can create a brand new Turnitin assignment and copy over the assignment information manually.

Some users are intermittently experiencing issues with grades being passed back to the Blackboard grading area

We are currently investigating an issue which intermittently impacts some users. When instructors update an assignment’s grade in Feedback Studio, the grade is sometimes not getting passed back to the Blackboard Grade Center/Gradebook.

Submission feedback may not immediately display in TFS

When viewing a submission in TFS, QuickMarks, comments and other feedback may not appear immediately.

Workaround: Double-clicking on the paper or selecting the feedback tool from the sidebar will display the feedback as expected.

Blackboard displays grade updates as being made by the student

When viewing the grade history for a Blackboard course, updates to the grade field show as being made by the student and not by the instructor.

The LTI specification does not currently have a method of identifying the user who made the submission or updated the grade.

LTI Inbox freezes when grading without submission is chosen on an anonymized assignment

When using the 'Grade without submission' feature on assignments that have been anonymized, the LTI Inbox will freeze after you confirm the grading template creation. We are actively investigating solutions to this issue.

Workaround: Only use this feature with classes that are not anonymous or has had its anonymity removed after the Feedback Release date has passed.

.ppt files can only be selected when accept any file type is chosen

Despite Turnitin supporting .ppt files for Similarity Report generation, an error message will be shown when trying to upload a .ppt file, rejecting the upload.

Workaround: Activate the ‘Accept any file type’ feature, or ask the uploaded to convert the .ppt file to a PDF.

PeerMark assignments may fail to load when selecting the My Paper icon

When opening a PeerMark assignment via the My Paper icon, users may be shown an error saying that the page they requested does not exist. We are actively investigating this issue.

Workaround: Access the assignment using one of the other access routes.

Timezones in PeerMark assignments

The timezone for a PeerMark assignment will display as America/New York. This in unable to be changed.

'Reveal grades to students only on post date' doesn't add to Blackboard Grade Center as needing grading

When the 'Reveal grades to students only on post date' setting is turned on assignments aren't flagged as Needs Grading within the Blackboard Grade Center.

Assignment export fails when a comma is used in the assignment title when using Chrome or Safari

In Chrome or Safarai, we have identified a bug which will cause Assignment Exports to fail if there is a comma in the assignment title.

Workaround : We've tested exports as working in Firefox. If Chrome or Safarai must be used, try removing the comma from the title and trying again.

An error message shows when using zip file upload but all files will upload successfully

An error message can occasionally be shown during the zip file upload process. Don’t worry! This is a bug and, after navigating to the inbox, all files will have uploaded successfully.

Workaround : Check the inbox for your uploaded file. If they’re all there, no further action is needed. If the error still persists and the files have not been uploaded, please contact our support team.

Expanded repository options stay after choosing to ‘Submit all papers to the standard repository

When a Turnitin Administrator changes their account to ‘Submit all papers to the standard repository’ from the expanded repository option, the expanded options are still shown in the user interface. Selecting one of these ghost choices will show a ‘Failed to create new Turnitin assignment error’.

Workaround : Instructors should choose the option to submit to the standard repository.

Turnitin submission statuses sometimes will not sync with the Blackboard Gradebook

It is possible for the Gradebook to fail to sync with Turnitin. For instructors, this results in being notified a student hasn't submitted when they have. For students, they may see in Blackboard that they have not submitted yet. We are actively investigating this with our partners at Blackboard.

Workaround : Successfully uploaded assignments can be accessed via the LTI Inbox. However, the notification may still remain in the Gradebook. The data within the inbox should be used as a point of reference when determining if a student has submitted late to an assignment.

Incorrect submission date displaying in Blackboard Grade Centre

The submission date displayed within the Grade Centre may be incorrect for anonymous assignments. Some users have reported that the feedback release date is displayed as opposed to the time that the student attempted their submission, which may mark the student's submission as 'late.'

Workaround : Although the date is currently recording incorrectly within the Grade Centre, it is correct within the submission details held within Feedback Studio.

Late submissions made by instructors are being distributed by PeerMark despite no late submissions setting

Peermark assignment information displaying base assignment settings to students, character limit for assignment titles.

Some users have reported that the current character limit for assignment titles can be a little restrictive. We are looking to extend the length of these fields.

Date Submitted doesn’t update in ‘Needs Grading’ column after resubmissions

We have discovered that when accessing the ‘Needs Grading’ section of the Grade Center, the ‘date submitted’ column does not update with resubmissions and remains on the date of the initial submission. We are working to resolve this issue.

Submitting on behalf of a student when resubmissions are not allowed for the assignment

We have found that students who have already submitted to their assignment will still appear in a list for instructors to submit on behalf of. If the instructor attempts to resubmit for one of these students, they will receive error messages. We are working on a fix that will ensure that students who have already submitted will not be shown within the list for instructors to choose from.

Known issues with Blackboard LTI 1.1

We are aware of a scope of issues with the Blackboard LTI 1.1 integration. We have worked to resolve these issues within the new LTI 1.3 integration with Blackboard. To benefit from these resolutions, we recommend migrating from LTI 1.1 to LTI 1.3.

Users within the People's Republic of China may not be able to access Turnitin via an integration

Part of the path Turnitin takes to talk to our servers is intermittently temporarily inaccessible via integrations from within the People's Republic of China.

Some users are unable to submit via Google Drive

Some users may not be able to select and upload files from their Google Drive account to submit to Turnitin via LTI integrations. We are investigating this issue.

Workaround: Users can download files from their Google Drive to their computer, then upload to Turnitin as a file submission.

Instructor Turnitin Optional settings not saving correctly

An issue has been reported where instructor's Turnitin Optional settings are not being saved when the "Save these settings for future use" option is selected. We are investing this issue.

Anonymous marking setting not being copied in LTI Assignment Copy tool

At the moment with the LTI Assignment Copy tool we are not copying across the anonymous marking setting if the due date for the previous assignment has already passed. We are currently investigating this issue.

Paper deletion requests categorized as "Other" do not send along the free text content attached to the request

When users submit a permanent deletion request with the “Other” option as a reason, the user must input additional text to elaborate. In LTI integrations, this free text is not viewable by the admin that receives the deletion request; instead they just see the word “Other”. We are currently investigating this issue.

Selecting any “Received Review” in PeerMark always displays the first review

We are currently investigating an issue that occurs across LTI PeerMark assignments. When an instructor selects a PeerMark review from the “Received Reviews” page, the first listed review will always open, instead of the review that has been selected.

Some assignment settings do not apply when enabled

We have identified an issue where new assignment settings do not overwrite settings previously saved as default. If an assignment has been created without saving the settings for future use, any future edits will be correctly applied.

The settings fields impacted by this issue are: Compare against , Attach a rubric , and Exclude small sources .

Workaround: To apply the settings correctly, select the Save these settings for future use on the optional assignment settings page.

Student resubmission date and time does not update in LMS

When a student resubmits an assignment, the assignment submission date and time in the LMS remains the same as the original submission. This date, however, reflects accurately in the LTI Assignment Inbox. We are actively investigating this issue.

Rounding discrepancy when passing grades

When a grade is passed from Turnitin to an LMS, the grade can sometimes be incorrectly rounded, causing it to display as either 0.00001 more or less of the intended grade.

Students can't resbumit PeerMark reviews

Resubmissions of peer reviews should be possible in a PeerMark assignment up to the assignment's due date. However, the option to use this functionality is no longer showing. We are actively investigating this issue.

Assignment setting drop-down menus not displaying arrows

Email address changes are not reflected in turnitin, new assignments receiving misleading rubric error message.

When creating a new D2L V2 assingnment, an error occurs when the user selects the button to attach a rubric to the assignment. Upon selecting to attach a rubric a warning message will be shown warning about detaching an existing rubric from the assignment. As the assignment has just been created, there is no existing rubric that has been attached. This error message is misleading and incorrect.

Paper View Requests are being sent to a different instructor

To find out how to configure your Paper View Requests and learn some best practices, check out D2L's guide . The information provided will ensure you avoid this issue in future.

Delayed report generation when generating on due date with resubmissions

Similarity Reports can sometimes be delayed in processing during busy periods. When using the 'Generate on Due Date' setting, this can cause problems when users select the Resubmit icon resulting in duplicate submissions.

The D2L reference for this known issue is: DS9916

Workaround: When creating future resubmissions assignment, choose the Generate on Submission option in the Turnitin settings.

Issue downloading PDF reports within the paper lookup tool

We have resolved an issue where PDFs within the paper lookup tool were not downloading due to the file size.

Issue with loading the paper lookup tool

We have resolved an issue where the paper lookup tool was not loading for some instructors. This was possibly due to the number of courses the instructor is enrolled in.

LTI 1.3 assignment creation issue

An issue was discovered that impacted the creation of new assignments via LTI 1.3 for accounts on Turnitin UK using the latest version of Chrome. This issue has now be resolved and it should now be possible to create new assignments.

LTI Assignment Copy tool settings were not copying across for all assignments

When an assignment was copied using the new Assignment Copy tool, the additional settings were previously not copying across if the original assignment was created in a different account. This could typically occur if the initial assignment was created using an integration different to the one in which it is being copied into, since each of these integrations have different account IDs. We have fixed this issue.

Failed submission for a Moodle Quiz when the EULA has not been accepted

When using Moodle quizzes, it is possible to add a similarity check to any essay style questions that are answered by students. Turnitin was previously unable to show the EULA acceptance screen as a part of this workflow if it is the student's first interaction with Turnitin. As we couldn't verify that they have accepted the EULA, the submission would fail.

Rubric manager sized incorrectly on Moodle 3.11

Launching the rubric manager in the plagiarism plugin via the Launch Rubric Manager button in the Assignment Settings was previously opening in a modal that was too small to display the whole rubric when using Moodle 3.11.

Inbox does not display correct similarity score when Translated Matching is enabled

There was an issue with the similarity score value in the Moodle Plagiarism Plugin inbox. The inbox did not update with the highest Translated Matching score and instead displayed the first score, even when it was the lower of the two.

The assignment inbox does not load when the grade is set to display as a percentage for institutions using PHP 8+

We have resolved an issue that occurs when instructors have set the grade display to percentage instead of a number. When this issue occurred, the Assignment Inbox displayed a loading message which says “Loading data from Turnitin”. This issue was impacting institutions using PHP 8+.

Requesting deletions for assignments without a repository selected displays no error message.

When an instructor requests permanent deletion of a submission within an assignment set to check against “no repository”, they receive no error message. We are working on including an error message which explains that the paper cannot be permanently deleted because it does not exist in any repository, and instead the option “Remove From Inbox” should be selected.

Image-based PDFs are accepted when they should show an error message

PDFs that only contain images should be rejected at the point of submission as Turnitin only supports files with at least 20 words of text. They currently are accepted and will now show in the viewer once launched. We are investigating why the files are not rejected in the usual way.

Moodle language packs do not pass the language to Turnitin and launch in English

We look at parts of the language pack chosen for Moodle to determine which language to display Turnitin in. This is currently not passing correctly, resulting in Turnitin displaying in the default, English.

"Save settings for future use" option in LTI assignments is not working as expected

If an institution’s administrator has selected 'Set account assignment default to "allow any file type"' within the account settings, the “Save settings for future use” option does not work as expected when creating a Turnitin LTI Assignment.

Workaround: While our team investigates this bug, we suggest administrators edit the account settings via turnitin.com/turnitinuk.com and deselect the 'Set account assignment default to "allow any file type"' option found under the "Default assignment setting for allowed file types" section. View the admin guide to learn more.

Assignment Inbox displays “Error fetching memberships URL” error message

There was an issue affecting the roster sync of students between Blackboard courses and the LTI assignment inbox. The issue affected both assignments with start dates in the future, as well as assignments in courses that were not yet available. This has been resolved as of Blackboard version: 3900.54.0, 3900.52.0.

Institutions can reference the Blackboard Knowledge Base article: 000076845 for further information.

Some users are unable to edit the due date for an Ultra Course View assignment in the Blackboard settings

There was an issue where instructors were unable to edit the due date for a Turnitin assignment in the Blackboard assignment settings when release conditions were active in Ultra Course View. This has been resolved.

Assignment Inbox displays small amount of students per page on some LMSes

We have resolved an issue where, in some cases, the LMS frame size only allowed around five students per page to display in the Assignment Inbox.

The Assignment Inbox now displays up to 100 rows before adding the ability to flip through by page.

Assignment Inbox can be slow for some users

We have resolved an issue that caused long load times in the LTI Assignment Inbox for courses containing a high volume of students.

Quotes within quotes are not excluded

Turnitin will now exclude quotes within quotes. For example: "This text would be excluded 《so would this text too》 and then this text would also be excluded."

Editing an Original View assignment will unhide the Grade Center column when using LTI 1.3

When an original view assignment is edited by the instructor, the student Grade Center column that contains the Turnitin entry was unhidden if any Turnitin setting is altered or if the feedback release date is changed.

Update 2022-08-17: Blackboard have informed us that this issue has been resolved as of August 11th 2022. With this fix, the student Grade Center column operates as it did before Summer 2022. Instructors will need to manually unhide the Grade Center column on or after the feedback release date.

QuickMark Manager not loading large amounts of QM sets for some global users

Some users with a large amount of QuickMark sets experienced difficulty loading their sets in the new QuickMark Manager. This issue has been resolved. The new QM Manager has been restored for all global accounts.

Unable to comment on first QuickMark within the Turnitin Viewer

While grading a paper within the Turnitin Viewer, some accounts experienced issues viewing and commenting on their initial QuickMark. All accounts should now have full QuickMark functionality restored.

Reports may not be accessibile when testing with a sandbox account

When testing with a Sandbox account to integrate Turnitin with D2L V2, users may have encountered a timeout error when trying to open the Similarity Report. This problem has been resolved and access to the Similarity Report has been restored.

Grades not syncing with the Grade Center in Blackboard Original Courses

Ultra Course update

Automatic grade pass back now works with all Ultra courses, regardless of the number of assignments included. Grades will now also automatically pass back to the Blackboard Learn Gradebook once the feedback release date passes, without the need for instructors to initiate this by interacting with the assignment.

Issues with Original courses have been resolved. Check out the full resolved known issue for more information.

Original Course update

Following Blackboard’s recent maintenance release for 3900.34.0, we can now confirm that grades for Original courses are now passing back to the Blackboard Grade Center again. This also resolves the ten assignment limitation issue that was an outcome of last week’s Turnitin release.

Grades will now pass immediately back to the Grade Center and instructors will need to hide the associated grade column on assignment creation, in order to prevent grades automatically being presented to students prior to the feedback release date. Learn more about hiding the grade column .

We are continuing to work with Blackboard to explore further solutions to better handle the hiding of the grade column

Some issues still persist with Ultra Courses; check out the latest update from 2022-03-25 to learn more.

Grades immediately pass to the gradebook on being applied in Ultra courses

With Blackboard’s recent release of ‘ Automatic grades release for 3rd party tools using LTI Advantage ’, grades will currently be passed immediately back to the Grade Center when changed in Turnitin, when using an Ultra course. This issue has been fixed, preventing grades from being returned to students before the Feedback Release Date has passed.

Allow Any File Type setting applies when copying a course

The Allow Any File Type setting in Turnitin had not carried over when a course was copied. Other settings were correctly applied. Now this setting will carry through.

Fixed date - January 26th 2022

Open Turnitin reports from the Gradebook after upgrading to BBLearn Release 3900.30

A change to Blackboard introduced in BBLearn Release 3900.30 caused issues with Blackboard Basic when attempting to access Turnitin reports from the Gradebook. This issue has been fixed and expected behaviour will return when upgrading to Blackboard Basic Plugin Version v2.8.14 (JDK 1.8) for Blackboard versions before 3800.0.0 , and v2.8.15 for Blackboard versions after and including 3800.0.0 (OpenJDK 11) .

Download the latest plugin from the download page.

For users who can't immediately make the upgrade, alternative access paths are available:

• Instructors : Course Tools (from the left-hand navigation) --> “Turnitin Assignments” - Select the assignment --> all submissions will be listed and reports are linked.
• Students : Students can see their assignments and submissions from the “Content Section” (Original Course View left-hand navigation).

Highlight options for comments don't show correctly

When adding a comment in Turnitin Feedback Studio, you are able to select a highlight color to make comment groupings standout at a glance. Some users had experienced these highlights not displaying as they would expect. Different browsers had presented the issue in different ways and some versions did not show it at all.

Moodle grades are overwritten when Turnitin's grade is empty

When you had completed grading in Moodle and someone opened the Turnitin viewer for the submission, if no grade had been set in Turnitin, the Moodle grade would be lost. Now, the grade within Moodle will be retained and an ungraded Turnitin viewer can be opened without it causing any problems.

If a grade is removed from Turnitin it will no longer remove it from Moodle as the viewer will then be ‘empty’ and we assume that the Moodle grade is intended.

This fix was released in version 2021091501 of the Moodle Plagiarism plugin.

View the release note or download the latest plugin .

EULA acceptance by a new student redirects to the Institution's Blackboard homepage when using Chrome

This bug was fixed with the August 11th 2021 release of Blackboard Direct. Download it now .

Version 92.0.4515.107 and later of any Chromium based browser interrupt Blackboard Basic functionality

An update to how Chromium based browsers, such as Google Chrome and Microsoft Edge, handles JavaScript dialogs from within iFrames had caused problems with some Blackboard Basic functionality. This problem was experienced by many other webapps. This decision has now been reconsidered and full functionality has been restored.

When using multiple tabs, with multiple inboxes open in each, in the same Blackboard Learn class, editing the assignment title can change the wrong assignment

We have fixed an issue that with our Blackboard integration that occured when users were using multiple tabs.

It is possible to open multiple inboxes from the same course in multiple tabs to help multi-task. There was an issue that affected users when they edited the assignment title in one tab, finding that it would unintentionally alter the title of an assignment found in one of your other open tabs. We have resolved this issue.

Student preview mode is now compatible with Blackboard LTI 1.3

Student preview mode is now available within Blackboard LTI 1.3 when using version v3800.6.0 or above.

Maximum file size description has been corrected

Turnitin currently accepts files up to the size of 100 MB. The tooltip description shown within the assignment creation page now accurately states the maximum file size as opposed to the older 40 MB.

Unchanged grades are applied again when opening the attempt page

Previously, when accessing the attempt page, a grade was applied with each load of the page despite the original grade not changing. This was causing multiple entries of the same grade to appear within the grade history. We have resolved this issue.

Translated matching can now be enabled without issue

Previously, there was an issue where the enabled translated matching setting was not passing from Blackboard to Turnitin and was as a result not appearing within the Similarity Reports. This has been resolved and instructors can successfully enable this setting without issues.

A plugin update is required to fix this issue within your LMS. You can download the latest plugin here .

Fixed date - August 7th 2020

Shared rubrics are now being listed in the rubric manager

Rubrics can be shared to instructors throughout an institution's account, however, we became aware of an issue where rubrics that had been shared were not visible when accessing the rubric manager during the assignment set up. We have resolved the issue so that shared rubrics will now appear within the rubric manager during assignment set up.

Fixed date - July 8th 2020

Instructors can now view all papers after students complete multiple file uploads

It was reported that when a student uploaded multiple files to their assignment, they were given individual similarity scores for each file. If an instructor attempted to launch any of these files in SpeedGrader, only one of the Turnitin similarity reports will be displayed regardless of which one had been selected. Canvas have now released a fix so that instructors are able to view each submission.

Fixed date - April 23rd 2020

Similarity score now updates after the due date within SpeedGrader

We have fixed an issue where some submissions within SpeedGrader were not updating after the due date passed, meaning that a different similarity score could appear when opening Feedback Studio. Now, when the due date passes and a final score is generated, this is also displayed within SpeedGrader.

Fixed date - March 31st 2020

430 error occurs no longer appear after performing a roster sync in a course containing disabled students

If a course included students whose account had been disabled but they remain actively enrolled, a 430 error would appear if the instructor were to initiate a roster sync to add new students to a Turnitin assignment within the course. We have implemented a fix for this issue that allows roster sync to ignore the disabled students.

Fixed date - March 5th 2020

Uploading submissions using the Safari browser

Some users have encountered issues while attempting to submit their paper using the Safari browser. After clicking ‘Submit’, the process will hang at the loading screen and will not complete the submission. You will know if your paper has been successfully submitted as the page will display a green success banner and show a copy of your digital receipt.

Fixed date - February 26th 2020

Rubric manager issues have been resolved

Some users had experienced varying problems with our rubric manger such as not being able to select a rubric, create a new one, and formatting issues. The bug that caused this issue has been fixed and users should be able to use rubrics again as a part of their assignment.

Fixed date - February 13th 2020

We are now fully compliant for the release of Chrome 80

With the release of Chrome 80 fast approaching, we have ensured that users will be able to use our products in Chrome without further disruption. We have made the required changes to our cookies for all of our LMS integrations and Single Sign-On integration Shibboleth to ensure that users will no longer encounter warnings about 3rd party cookies if they are enabled.

In the Blackboard grade book, the grade will be visible next to the student’s name when using anonymous marking.

The root cause of this isssue was identified and fixed.

For anonymous marking assignments, the My Grades view does not show the paper title and can result in a 124 error after the feedback release date has passed.

We’ve resolved an issue that was affecting the paper title and links in anonymous marking assignments. The paper title is now displayed in the student’s My Grades view in Blackboard and links to the report are now active.

Fixed date - Nov 8th 2019

Duplicated assignments do not maintain anonymity within Canvas

There was an issue where assignments would not maintain anonymity in Turnitin when using the Canvas Plagiarism Framework. As a workaround, instructors needed to access and save the assignment settings for each duplicated assignment, prior to any students submitting. We have now released a fix that will maintain the anonymity status of the assignment when duplicated.

Fixed date - Sept 18th 2019

Quick edit option removes Canvas Plagiarism Framework integration

Previously, if an instructor were to use the quick edit option within Canvas to update an assignment, it would remove the CPF integration from the assignment. This has now been resolved so the quick edit option can be used without consequence.

Instructor must launch into the Blackboard assignment prior to the student

When using an assignment with deeplinking it was required for the instructor to first open the assignment before a student would be able to access it. Now, no extra action is required on behalf of the instructor before the assignment will become active.

Fixed date - 2019 May 28th

Text uploads are currently limited to 10,000 characters

Text only submissions, or “copy and paste”, had a character limit of 10,000 which in turn was causing some uploads of this kind to fail. Added up, 10,000 characters works out to be around 1500 words. This is far lower than a lot of our other upload methods and not how we intend this functionality to work!

This limit has now been increased to ensure that the limits of these text only uploads correlate with the other upload methods available.

Fixed date - April 4th 2019

You can't use resubmissions with SpeedGrader Group Assignments

While it was possible to resubmit to Turnitin when using SpeedGrader for single submissions, it was not possible to use it for group submissions due to the underlying logic of how we process those submissions. However, we have reworked how group submissions are handled once they reach Turnitin and applied a change that now makes it possible to resubmit to a group submission.

Fixed date - March 21st 2019

Updating a similarity score does not pass it back to Canvas

On the assignment due date, submissions are rerun through Turnitin to check for collusion or updated matches. If there is a change in score, this is currently only reflected within Turnitin and not passed to Canvas.

We have found a way to address this from the Turnitin side that allows us to pass Canvas an updated score on the assignment due date. This change requires some additional work to ensure that Canvas is receiving and picking up the new scores to display for each submission.

Fixed date - March 12th 2019

Due dates do not update correctly

Late last year, some updates were made to the Canvas plagiarism framework integration to allow for assignments to be copied regardless of what dates were passed to Turnitin, as well as allow support for anonymous grading in Canvas.

If Turnitin received an assignment start date too far in the past or too far in the future, we would ignore this date and create default dates in the future to allow for the assignment to still be created in Turnitin.

Although we have fixed these particular issues, we no longer apply the due date correctly within Turnitin, and all dates now default to a point in the future. Unfortunately, this affects when collusion checking occurs. We are currently investigating a fix to allow the due date to update correctly if the user in Canvas provides a suitable date, and we plan to release a fix alongside the fix for updating the Similarity Score in Canvas.

• Copyright © 2023 Turnitin, LLC. All rights reserved.
• Turnitin.com
• Release Notes
• Known Issues
• Privacy and Security
• System Status

• Turnitin Guides
• Student hub
• Submitting to Turnitin
• Turnitin website
• Trouble submitting your paper?

Are you having trouble submitting your paper to Turnitin? Here are some troubleshooting steps you can take to help you submit work.

If you’re having problems submitting your paper and the deadline for your assignment is fast approaching, we recommend contacting your instructor/teacher about the issue straight away.

Check your settings

Check Turnitin

It’s not you, it’s us. Our system may be having some technical issues that are preventing you from being able to submit to Turnitin. Check out our real-time status updates ;to see if we are experiencing any issues. You can keep an eye on our progress via our twitter channel.

If we are currently experiencing issues, we will have all hands on deck to ensure service is returned as soon as possible. While we are fixing the problem, contact your instructor to let them know what’s going on.

If we are not currently experiencing issues, we have some more troubleshooting steps below that you can try.

Check your paper

Although Turnitin accepts a wide variety of papers for your assignments, there are unfortunately some that are not compatible. Check out our file requirements to verify the compatibility of your file.

If the issue persists, there may be unusual formatting found within the file or the file may be corrupt. Please try saving and re-submitting your paper in one of the other supported file types as this has been known to be a successful workaround to the problem.

Check your tech

Is your operating system and internet browser supported by Turnitin? Take a look at our system requirements to be sure.

If your system meets our acceptance criteria and you continue to experience issues submitting your paper, please try using a different internet browser as this may resolve the issue. Clearing your cookies and cache is another proven successful workaround that you could try.

If you are attempting to submit using your mobile phone, please try again with a PC or laptop.

Check with your instructor

If you have exhausted all of the above troubleshooting steps, we would recommend contacting your instructor/teacher. Your instructor will be able to check the assignment settings or they can raise a ticket with our Support team if necessary.

When you contact your instructor, be sure to tell them that you are experiencing issues, provide them with screenshots of any error messages you’re seeing, and explain the steps you have taken to try to resolve the problem yourself so that they can assist you in getting your paper uploaded as soon as possible.

Articles in this section

• Submitting to an essay assignment
• Uploading a file via direct submission
• File requirements for student submission

submitting the wrong document and the deadline is up on assignment

Quick Reply

Related discussions.

• Can I submit further criteria on resubs?
• Uploaded work through moodle but all disappeared . Help needed asap please.
• late university submission but proof of technological difficulties
• Submitting wrong file format for an exam --- penalties?
• Ethical Hacking Support!
• Assignments are not that difficult
• Fake ambulance report as I did uni assignment late?
• Pending results the open university
• Late uni submission
• My assignment was marked before the due date!
• Ill health has ruined my chances of completing my course - incredibly upset
• Withdrawn because course is full.
• 2nd stage Appeal on failed Accelerated Program Adult nursing , still no answer
• Accidentally missed an assignment (due today)
• I am soooo done with uni
• Oxford MSc Integrated Immunology Interview
• Presentation
• Urgent: Cambridge written work for English (Thanks!)
• I've submitted my assignment late, will it screw up my degree classification?

Last reply 1 day ago

Last reply 4 days ago

Last reply 1 week ago

Last reply 2 weeks ago

Last reply 3 weeks ago

Last reply 4 weeks ago

Articles for you

How to write your university application

Terms and conditions

A guide to the Oxbridge application process

Bmat: when it is, what it costs and how to prepare

Try out the app

Continue on web