resume for receptionist at clinic

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7 Medical Receptionist Resume Examples for 2024

Medical Receptionist

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• Medical Receptionist Resumes
• Medical Receptionist Resumes by Experience
• Medical Receptionist Resumes by Role

A medical receptionist is the voice and face of any practice, communicating directly with patients and ensuring the office operates efficiently.

If you’re seeking a position as a medical receptionist, you’ll want to make a cover letter and  write a resume  that emphasizes your ability to serve as the first point of contact. If updating your resume or creating a new one seems daunting, rest assured we’re here for you. 

We’ve researched and  discovered the best strategies and tips to guarantee you’ll have the best chance of securing an interview and landing a job . It all starts with a well-crafted resume, so keep reading to view our seven medical receptionist resume samples.

Medical Receptionist Resume

or download as PDF

Copy this text for your medical receptionist resume!

Elodie Hansen Medical Receptionist

CONTACT [email protected] (123) 456-7890 San Diego, CA

CAREER SUMMARY Organized and driven medical receptionist with 10+ years of administrative experience. My goal is to provide the utmost discretion, confidentiality, and compassion during all patient interactions, along with a competent, efficient approach to administrative tasks. My strong knowledge of medical terminology and health insurance will help streamline office activities and provide efficient care for patients at the City Heights Family Health Center.

WORK EXPERIENCE Medical Receptionist Dr. Shoowin & Dr. Lo LLC 2018 – current San Diego, CA – Organized and updated files for 4K+ patients per HIPAA policies and clinic standards, minimizing errors by 17% – Supervised scheduling of 20+ patients per day according to patient preferences and physician availabilities – Completed billing invoices, insurance forms, patient paperwork, and prescription authorizations and refills – Organized and re-stocked inventory to ensure readiness, increasing productivity by 13%

Medical Receptionist Premium Dermatology Group 2014 – 2018 San Diego, CA – Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers – Processed and verified new patient data within 6-8 minutes, decreasing patient wait time by 9% – Implemented a digital filing system to organize files, reducing old information and repeat records by 32% – Trained new hires in verifying insurance information to complete billing paperwork, increasing productivity by 27%

Medical Receptionist UC San Diego Health 2010 – 2014 San Diego, CA – Scheduled 30+ appointments each shift and updated patient paperwork, billing information, and office calendars – Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA – Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone – Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours

SKILLS – Data Entry – Customer Service – Health Insurance and Billing – Multi-tasking – Interpersonal – Communication – Written Communication – Medical Terminology – Organization

EDUCATION High school diploma La Jolla High School 2006 – 2010 La Jolla, CA

Why this resume works

• This will be one of the first things to catch the employer’s eye as they’re looking for assurance that you can handle the medical office’s busy and stressful inner workings. 
• Writing  resume summaries  isn’t easy, but it helps to look through examples and review well-written inspiration. It also helps to know the basics, like when to include a summary (only if you have 10+ years of experience).
• Describe yourself and your duties using descriptive and active language. You can use words like “driven” or “organized” in your summary, “implemented” or “processed” in your  job descriptions , and “experienced in data entry” in your skills section. 

Medical Office Receptionist Resume

Copy this text for your medical office receptionist resume!

Mönkhbat Khan Medical Office Receptionist

CONTACT [email protected] (123) 456-7890 San Francisco, CA

WORK EXPERIENCE Medical Office Receptionist Kaiser Permanente 2016 – current San Francisco, CA – Coordinated patient appointments through phone calls, ensuring 100% HIPAA compliance – Verified insurance eligibility with patients and insurance companies with 97% accuracy – Organized patient charts for 18 physicians, alerting and informing patients of reschedules, cancellations, and lastminute appointments – Prepared patient rooms, took vitals, and conducted weight checks, updating patient forms for doctor review

Medical Office Receptionist Premise Health 2013 – 2016 San Francisco, CA – Operated and repaired office equipment, including scanners, fax machines, and printers, increasing office efficiency by 36% – Communicated with 25+ patients, pharmacies, and insurance companies daily over the phone – Reorganized office inventory and purchased items in bulk, reducing overhead costs by $470 – Maintained a clean and welcoming lobby and workspace, increasing employee and patient satisfaction by 19%

Retail Associate Target 2008 – 2013 San Francisco, CA – Upsold clothing and accessories for additional purchase, boosting sales by 14% – Guided customers in setting up wedding registries, rewards memberships, and store credit cards – Identified inventory discrepancies against invoices, reducing overhead costs by 8% – Organized salesfloor merchandise into creative displays, increasing customer satisfaction by 14% and sales revenue by 28%

SKILLS – Verbal Communication – Written Communication – Data Entry – Empathy – Teamwork – Multi-tasking – Health Insurance – Time Management

EDUCATION High school diploma Gateway High School 2004 – 2008 San Francisco, CA

• Avoid filler words and fluff, or you may find your resume spilling onto a second page. Play with the template you’ve chosen (or find a new one!) to keep it at a full page and no more.
• Perhaps your career objective can fit nicely on the upper left or right-hand side. 
• Likewise, skills and education are also appropriate to include on the side. 
• In this case, list job duties that translate to any profession, such as communicating with people and managing multiple tasks. 

Medical Receptionist No Experience Resume

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Olivia Hernandez Medical Receptionist

WORK EXPERIENCE Medical Receptionist Dignity Health 2018 – current San Francisco, CA – Ushered patients and facilitated a welcoming environment for all visitors – Managed patient check-ins and appointments using Epic, reducing scheduling conflicts by 93% – Assisted with patient data collection using Phreesia, which reduced data collection time by 47% – Collaborated with the healthcare team to ensure accurate patient information, reducing errors by 59%

Medical Front Desk Coordinator California Pacific Medical Center 2015 – 2018 San Francisco, CA – Helped patients with inquiries, providing excellent customer service, earning 96% positive reviews – Utilized AdvancedMD for record keeping, enhancing data retrieval and storage by 67% – Worked closely with healthcare providers to coordinate patient flow and minimize wait times, ensuring efficiency front desk operations – Demonstrated exceptional communication skills when interacting with patients and solving 99% of complaints on the first call

Medical Records Clerk Kaiser Permanente 2012 – 2015 Los Angeles, CA – Handled medical records with a keen attention to detail, reducing errors by 87% – Used Availity for insurance verification and claims processing support that reduced erroneous claims by 78% – Aided in the maintenance of electronic medical records, enhancing data retrieval procedure by 54% – Ensured HIPAA compliance and confidentiality when handling patient data, ensuring no third-party access to sensitive patients’ data

SKILLS – Epic – Zocdoc – Phreesia – AdvancedMD – Availity – Zoom for Healthcare – Adobe Acrobat – Google Workspace

EDUCATION Bachelor of Science Healthcare Administration University of Southern California 2008 – 2012 Los Angeles, CA

• These are crucial aspects that will prove your ability in helping enhance patients’ check in and scheduling experience.

Entry-Level Medical Receptionist Resume

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Djalma Mori Entry-Level Medical Receptionist

CONTACT [email protected] (123) 456-7890 Denver, CO

CAREER OBJECTIVE Hard-working and dedicated individual who is quick to implement new software, company policies, and administrative practices. Seeking to leverage my passion for customer service, organization, and the medical field to increase efficiency and patient satisfaction with the administration and medical staff at Colorado Center for Dermatology and Skin Surgery.

WORK EXPERIENCE Cashier Family Dollar 2020 – current / Denver, CO – Greeted and offered assistance to 140+ customers per shift – Processed cash, credit card, and gift card transactions – Informed customers of the exchange and return process, reducing customer complaints by 14% – Cleaned the store before customer arrival by sweeping, vacuuming, removing trash, and organizing inventory – Responded to 30+ phone inquiries per shift, transferring the line to other employees and management upon request – Earned Employee of the Month 12+ times for work ethic, collaborative mentality, and friendly customer service

Barista Dunkin Donuts 2018 – 2020 / Denver, CO – Created a disposable handheld menu booklet for customers to streamline the ordering process, increasing customer satisfaction by 37% and reducing delays by 41% – Memorized 35+ menu items and created drinks using knowledge of 64+ possible drink combinations – Upgraded 23% of customer orders by recommending addins, seasonal beverage flavors, and merchandise, increasing sales revenue by 56% – Cleaned and maintained drink machines and appliances, reducing repair and replacement costs by 31% – Processed payments and applied discounts, coupons, and customer reward points for 50+ daily customers – Upsold the loyalty rewards program, signing up 12% of customers and increasing sales revenue by 28%

SKILLS – Detail-orientation – Curiosity – Teamwork – Data Entry – Time Management – Customer Service – Organization

EDUCATION High school diploma Denver East High School 2014 – 2018 Denver, CO

• On your entry-level medical receptionist resume, list the work experience you  do  have, no matter how irrelevant it may seem. As you write job descriptions, think about which particular duties you can document that would demonstrate your ability to work with diverse clientele and guests, efficiently complete multiple tasks, and get the details right.
• Job skills are often transferable between different occupations. Your previous experience, in one way or another, has value for your future position. 
• It’s the first thing the employer will see, which means it’s an opportunity to briefly explain how your qualities and background make you the perfect candidate to be a medical receptionist. 
• Don’t forget to personalize your objective by mentioning the target business by name.

Senior Medical Receptionist Resume

Copy this text for your senior medical receptionist resume!

Sindre Korhonen Senior Medical Receptionist

CONTACT [email protected] (123) 456-7890 Seattle, WA

WORK EXPERIENCE Fresenius Medical Care Senior Medical Receptionist 2014 – current Seattle, WA – Scheduled appointments for 175+ daily patients according to office and physician availability – Communicated with patients via phone, email, chat, and text, upholding 100% compliance with HIPAA – Prepared charts for 27 physicians, ensuring patient data was updated and complete – Assembled patient paperwork for blood draws, scans, lab work, and reports with 98% accuracy

Advanced Physician’s PC Senior Medical Receptionist 2008 – 2014 Seattle, WA – Handled 80+ patients and visitors per day while maintaining composure and a friendly attitude – Organized and updated patient records, insurance information, and other records into EMRsoftware – Answered 100+ phone calls per day to create appointments, discuss test results, and transfer calls – Maintained a clean, quiet, and welcoming waiting area, increasing patient satisfaction by 36%

MedRite Urgent Care Medical Receptionist 2006 – 2008 Seattle, WA – Answered and made phone calls to schedule appointments, order labs/tests, and verify insurance – Collaborated with the billing department, insurance companies, and medical department – Input patient demographics and insurance identification into EMRsoftware – Operated and repaired copiers, printers, and fax machines, increasing office efficiency by 12%

SKILLS – Data Entry – Multi-tasking – Compassion – Health Insurance – Billing – Reimbursement

EDUCATION Roosevelt High School High school diploma 2000 – 2004 Seattle, WA

University of Washington Bachelor of Arts, Leadership and Community Engagement 2004 – 2008 Seattle, WA

• List your job experience in a reverse-chronological  resume format ; the hiring manager will see your most current position first, allowing them to determine your level of expertise quickly. 
• Consider a  resume template  with clean lines, a big name, and easy-to-find contact details. 
• Demonstrate your previous duties and accomplishments by beginning job description bullet points with action verbs. 
• Include metrics to quantify your impact in previous and current positions. 

Lead Medical Receptionist Resume

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Matthew Rodriguez Lead Medical Receptionist

CONTACT [email protected] (123) 456-7890 Anderson, SC

WORK EXPERIENCE Lead Medical Receptionist AnMed Health 2020 – current / Anderson, SC – Oversaw the front desk operations efficiently, ensuring smooth patient flow, reducing wait times by 32% – Utilized Cerner and Practice Fusion for electronic health record (EHR) management, maintaining patient records with a 98% accuracy rate – Implemented Medisoft for efficient billing and claims processing, which reduced claim denials by 38% – Coordinated patient scheduling and communication using – PatientPop, enhancing patient engagement and appointment adherence

Medical Receptionist Piedmont Medical Center 2017 – 2020 / Rock Hill, SC – Provided excellent customer service to patients, addressing inquiries and scheduling appointments, improving customer satisfaction by 72% – Managed electronic health records (EHR) using NextGen Healthcare, ensuring data accuracy and accessibility – Assisted with insurance verification and claims processing and reduced claim rejection rates by 17% – Utilized Laserfiche for document management, improving record-keeping efficiency by 28%

Front Desk Clerk Trident Health System 2014 – 2017 / North Charleston, SC – Greeted and assisted patients appointment scheduling, enhancing their check-in experience by 42% – Coordinated patient billing and insurance information using Navicure, which reduced billing errors by 43% – Managed inventory and equipment tracking using EZOfficeInventory, ensuring efficient resource allocation – Ensured HIPAA compliance in accordance with Compliancy Group guidelines, boosting data security rates by 36%

SKILLS – Cerner – Practice Fusion – Medisoft – PatientPop – NextGen Healthcare – Laserfiche – Navicure – Doxy.me – EZOfficeInventory – Compliancy Group

EDUCATION High School Diploma Academic Magnet High School 2010 – 2014 North Charleston, SC

• You, however, also want to customize your past experiences to go hand-in-hand with the job description . It’s a great way to stand out from the other applicants.

Front Desk Medical Receptionist Resume Example

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Marcela Silva Front Desk Medical Receptionist

CONTACT [email protected] (123) 456-7890 Houston, TX

CAREER SUMMARY Knowledgeable and organized professional offering 12+ years of experience managing data, scheduling, and billing through various software. Seeking an opportunity to enhance the patient experience, communicate effectively with all parties, and streamline the efficiency of a family-friendly clinic like Legacy Community Health Care Clinic.

WORK EXPERIENCE Front Desk Medical Receptionist DaVita Dialysis Center 2011 – current / Houston, TX – Input patient data, scheduled appointments, and billed insurance for more than 6K patients using Kareo software – Contacted pharmacies regarding authorizations and refills and called patients to explain physician notes and test results – Implemented a paper filing system to back-up digital files in Kareo and shred unnecessary files to expand office space by 17% – Conducted office inventories and reordered office, breakroom, and medical supplies 3 times every year

Front Desk Medical Receptionist RendrCarePhysicians 2008 – 2011 / Houston, TX – Filed patient data for 9 physicians and updated patient records, insurance information, and third-party payment invoices – Answered up to 20 phone calls and 30+ email messages daily – Cleaned, tidied, and sanitized waiting area and front desk every hour, increasing patient satisfaction scores by 24% – Utilized DynaFile software to schedule appointments and manage accurate digital files, reducing paper usage by 67%

Office Assistant PWREmployment LawGroup 2006 – 2008 / Houston, TX – Responded to patient phone calls and emails within 24 hours – Ensured 100% client confidentiality by encrypting digital files, shredding old paperwork, and keeping file boxes locked – Designed and typed content for postcard advertising and quarterly newsletters, typing 86 words per minute – Organized office inventory, court documents, and medical supplies

SKILLS – Empathy – Insurance Knowledge – Collaboration – Organization – Adaptability – Written Communication – Verbal Communication – Electronic Records Software – Billing

EDUCATION High school diploma Clear LakeHigh School 2002 – 2006 Houston, TX

• As a general rule of thumb, try to use metrics in two to three bullet points for each job you list. 
• You’ll want to include soft skills, such as “empathy,” and hard skills, such as “data entry,” and “electronic records software.” 

Related resume guides

• Medical Assistant
• Front Desk Receptionist
• Dental Receptionist
• Social Worker

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Clinic Receptionist

5 Amazing clinic receptionist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, clinic receptionist: resume samples & writing guide, xavier nelson, employment history.

• Verify patient insurance information
• Assist with other administrative and clerical tasks as needed
• Enter data into electronic medical records systems
• Manage patient flow in the clinic
• Maintain a clean and organized reception area
• Prepare and distribute patient information packets
• Greet and check in patients
• Resolve customer complaints in a professional manner
• Prepare and maintain reports and documentation

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Quinn Smith

Professional summary.

• Update and maintain patient medical records
• Schedule patient appointments
• Ensure compliance with all applicable laws and regulations
• Answer incoming calls, take messages, and redirect calls as necessary
• Collect and process payments from patients
• Maintain a current list of patient contact information

Hal Roberts

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

clinic receptionist Job Descriptions; Explained

If you're applying for an clinic receptionist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

clinic receptionist

•  Received phone calls to answer questions from clients. 
•  Had to keep a calendar for the vet of appointments.  
•  Scanned and organized important documents into the computer. 
• Schedule appointment for the therapist
• Answered telephone inquiries from clients.
• Answer phone calls, taking messages, or scheduling appointments. 
• Greet persons entering establishment, determine which service they require and direct them to specific destinations.
• Perform duties, such as taking care of plants or straightening magazines in the reception area and vacuum when required. 
• Basic computer functions.

clinic receptionist Job Skills

For an clinic receptionist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Microsoft Office
• Medical Terminology
• Telephone Skills
• Cash Handling
• Insurance Verification
• Medical Billing
• Inventory Management
• Data Analysis
• Customer Service
• Multi-tasking
• Records Management
• Office Administration
• Bookkeeping
• Time Management
• Document Control

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Project Management
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your clinic receptionist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Kevin Taylor

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your clinic receptionist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Roger Green

• Ensure complience with all aplicable law's and regulation's
• Schedule patients appointment's
• Maintain a current list of patient's contact informations
• Schedul patient appontments
• Prepaire and maintian reports and documentations
• Updatte and maintaain patient medical records
• Resolve customer compalints in a profesional maner
• Manage patiant flow in the clinc
• Maintain a cleen and organzied reception area

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

clinic receptionist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an clinic receptionist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the respected General Electric Hiring Team

I am a highly motivated and experienced Clinic Receptionist with 9 years of experience in Administrative & Clerical. I am excited to apply for the Senior Clinic Receptionist position at General Electric, where I am confident that I can contribute to your organization's success.

Throughout my life, I have pursued my passion for Customer Service and have gained experience in this field as a result. This experience has given me valuable skills such as Reliability and Business Acumen, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Clinic Receptionist and help your organization achieve its well determined goals.

Thank you for considering my application for the Senior Clinic Receptionist role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Clinic Receptionist Resume Example & Writing Guide

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Clinic receptionist resume sample.

Experienced and friendly receptionist with over 5 years of experience in a medical clinic setting. Organized, efficient, and excellent at multitasking to ensure smooth clinic operations.

• Excellent customer service skills
• Proficient in Microsoft Office Suite
• Ability to handle high volume of patients efficiently
• Strong communication and organizational skills

Professional experience:

Clinic Receptionist

XYZ Medical Clinic, Anytown, USA

June 2015 - Present

• Greet and check-in patients, ensuring accurate and up-to-date demographic and insurance information
• Answer and direct phone calls, take messages, and schedule appointments using EHR system
• Assist with patient forms, referrals, and authorizations
• Collect co-payments and balances, balance cash and credit card transactions at the end of each day
• Keep front desk and waiting area clean and organized

Receptionist/Administrative Assistant

ABC Company, Anytown, USA

January 2014 - May 2015

• Answered phone calls, directed calls to appropriate staff, and greeted visitors
• Scheduled and coordinated appointments, meetings, and travel arrangements
• Purchased office supplies and maintained inventory
• Managed internal and external mail distribution
• Assisted HR with onboarding new hires and maintaining employee files

Use a Professional Email Address

Your email address is often the first thing an employer sees. Make sure it's a professional one that includes your name. Avoid using outdated or non-professional email addresses.

Clinic Receptionist Resume Writing Guide

Introduction.

When it comes to the position of a clinic receptionist, having a well-crafted resume is an essential part of getting your foot in the door. Your receptionist resume must showcase your skills and experience in a way that catches the attention of the hiring manager and convinces them that you are the right candidate for the job.

Resume Format

The format of your resume is essential because it showcases your organizational skills. Use standard fonts such as Arial, Times New Roman, or Calibri in a size 12 font. Choose a white background and black text to maintain a professional appearance. Set your margins to one inch on all sides and break up your resume into the following sections:

• Contact Information: Your name, address, phone number, and email
• Objective: A brief statement outlining your career goals
• Summary: A summary of your skills and experience that showcases why you are the right candidate for the job
• Work Experience: A summary of your experience that highlights your relevant work history and accomplishments
• Education: A summary of your educational background highlighting any relevant coursework, certifications, or degrees
• Skills: A list of your skills that showcases your ability to perform the job duties of a clinic receptionist

Your objective should be brief and to the point. It should highlight your career goals and what you hope to achieve in the position. Make sure to tailor your objective to the specific job listing you are applying for to increase your chances of getting hired.

Your summary should be a concise overview of your skills, experience, and achievements. It should highlight your ability to greet and receive patients, answer phone calls, schedule appointments, manage medical records, and communicate with doctors and nurses. Use bullet points to make your summary more readable.

Work Experience

Your work experience is the most important section of your resume because it shows that you have the skills and experience necessary to perform the job duties of a clinic receptionist. When writing your work experience section, include the following:

• Job title, name of the employer, location, and dates of employment
• A brief description of your role and responsibilities in the position
• A description of any achievements or awards you received in the position

Your education section should highlight your academic achievements and any relevant coursework or degrees. List the name of the institution, degree or certification earned, and date of graduation. If you have relevant coursework, include that as well.

Your skills section should showcase your ability to perform the job duties of a clinic receptionist. Include skills such as multitasking, communication, organizational, computer skills, and time management. Use bullet points to make your skills section more readable.

When writing a clinic receptionist resume, follow the standard resume format, make sure to highlight your skills and experience, and tailor your resume to the specific job listing. Remember to keep your resume concise, organized, and professional to increase your chances of getting hired.

Common Resume Writing Mistake

Being too vague.

Without specific examples or metrics, it's challenging for the hiring manager to understand your impact and accomplishments. Ensure you provide context and quantify achievements where possible.

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Medical Receptionist Resume Example

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Medical Receptionists

Medical Receptionists answer phone calls and emails, greet patients, schedule appointments, organize paperwork and make billing payments.

Now let’s start this rocking resume!

‍ How to Write a Summary for a Medical Receptionist

• Mention your previous experience . What other locations have you worked at? Do you have prior medical knowledge?
• Describe your greatest strength . Are you excellent with financial data? What about comforting patients? Are you prompt and punctual?
• Explain what you’re eager to accomplish in the next stage of your career . Are you working on obtaining any certifications? Are you interested in pursuing a facet of administration work, such creating marketing materials or streamlining the financial process?

How to List Your Work Experience as a Medical Receptionist

• Use reverse chronological format . List your most recent jobs first, as this shows managers how you’ve gained experience in the industry. 
• Use action verbs related to being a Medical Receptionist . Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.

See our list of over 350 action verbs to find more.

Medical Receptionist Experience

• Created spreadsheets to keep track of patient, inventory, and financial data
• Processed patients’ billing payments
• Scheduled appointments
• Answered phone calls and emails
• Provided excellent and friendly customer service
• Communicated with vendors to ensure shipment and delivery of supplies
• Inspected supplies and ordered more when necessary 
• Organized stockrooms 
• Trained new receptionists 
• Compiled and recorded medical charts and reports
• Filed and retrieved patient records to ensure availability of treatment information
• Maintained patient accounts by obtaining, recording, and updating personal and financial information
• Recorded and collected patient charges
• Filed, collected, and expedited third-party claims
• Verified receipt of supplies and scheduled equipment service and repairs
• Protected patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Adhered to policies and procedures
• Handle patient emergencies
• Answered patient inquiries and directed them to the appropriate responses and medical personnel 
• Processed patients’ insurance information 

How to List Your Skills as a Medical Receptionist

Medical Receptionists must be personable and organized. Try adding some of the following to your resume. 

• Computer Skills
• Microsoft Suite Skills
• Multi-tasking
• Flexibility
• Telephone skills
• Customer service
• Time Management
• Organization
• Attention to detail
• Knowledge of Medical Terminology

How to List Your Education as a Medical Receptionist

Medical Receptionists need a high school diploma or GED. Most of your training will come from on the job, but it’s important to have some computer skills. 

Requirements for employment vary by state but generally involve the following:

• High School Diploma or GED
• Complete a background check
• Optional: get a medical receptionist certification. This will help you become familiar with medical terminology. 

You can find more details about the best colleges to complete certifications here .

Medical Receptionist Career Overview

Job Outlook

The job outlook for receptionists, including medical receptionists, is growing at 5% per year, which is considered average. In 2018 physicians' offices employed 8.35% of all receptionists, which amounted to 604,780 jobs.

Average Salary 

Medical Receptionists make $31,210 per year on average. However, salaries could be as high as $41,620 depending on the office for which you work. Medical Receptionists make the most money in dentists’ offices and offices of physicians. 

Top Paying Salaries by State

• $46,020 -- District of Columbia
• $44,180 -- Massachusetts 
• $44,110 -- California 

Search for Medical Receptionist Jobs

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• Medical Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Medical Receptionist Resumes:

• Greeting patients and visitors in a friendly and professional manner
• Answering phone calls and scheduling appointments
• Verifying patient insurance and collecting co-payments
• Updating patient records and entering new patient information
• Handling incoming and outgoing mail
• Processing payments and maintaining financial records
• Assisting with medical billing and coding
• Maintaining a clean and organized reception area
• Assisting with other administrative tasks as needed
• Responding to patient inquiries in a timely manner
• Assisting with medical records management and filing

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Medical Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient check-in process that reduced patient wait times by 20% and improved patient flow through the clinic.
• Managed patient billing and insurance claims, resulting in a 95% accuracy rate and a 10% reduction in denied claims.
• Developed and implemented a patient feedback survey, resulting in a 20% increase in patient satisfaction scores and improved patient retention.
• Managed patient records and ensured compliance with HIPAA regulations, resulting in a 100% compliance rate and zero data breaches.
• Collaborated with medical staff to ensure timely and accurate patient care, resulting in a 90% patient satisfaction rate for medical services.
• Managed the reception area and ensured a welcoming and professional environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient information system, resulting in a 30% reduction in errors and a 20% increase in efficiency.
• Managed patient inquiries and complaints, resulting in a 90% resolution rate and improved patient satisfaction scores.
• Patient scheduling and appointment management
• Patient check-in and registration processes
• Billing and insurance claim management
• Patient feedback and satisfaction monitoring
• HIPAA compliance and patient record management
• Medical staff collaboration and communication
• Reception area management and customer service
• Patient information system implementation and management
• Patient inquiry and complaint resolution
• Time management and multitasking
• Attention to detail and accuracy
• Data entry and electronic health record (EHR) management
• Medical terminology knowledge
• Confidentiality and discretion
• Telephone etiquette and communication skills

Top Skills & Keywords for Medical Receptionist Resumes:

Hard skills.

• Electronic Medical Records (EMR) Software
• Medical Terminology
• Insurance Verification and Billing
• Appointment Scheduling and Management
• Telephone Etiquette and Customer Service
• Patient Check-In and Check-Out
• HIPAA Compliance
• Medical Coding
• Medical Transcription
• Basic Medical Procedures (e.g. taking vitals)
• Inventory Management
• Cash Handling and Reconciliation

Soft Skills

• Communication and Interpersonal Skills
• Attention to Detail and Accuracy
• Multitasking and Time Management
• Empathy and Compassion
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Professionalism and Ethics
• Organization and Record Keeping
• Teamwork and Collaboration
• Customer Service and Patient Care
• Conflict Resolution and Diplomacy
• Stress Management and Resilience

Resume Action Verbs for Medical Receptionists:

• Coordinated

Generate Your Resume Summary

Resume FAQs for Medical Receptionists:

How long should i make my medical receptionist resume, what is the best way to format a medical receptionist resume, which keywords are important to highlight in a medical receptionist resume, how should i write my resume if i have no experience as a medical receptionist, compare your medical receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Medical Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Medical Receptionists:

Dental receptionist, hospital receptionist, hotel receptionist, legal receptionist, office receptionist, salon receptionist, spa receptionist, veterinary receptionist.

Clinic Receptionist Resume Sample

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Work Experience

• Demonstrates positive professional customer service being respectful of all patients, co-workers and providers, treating all with equality regardless of their sex, color, race, medical problem, sexual orientation, religion or socio-economic status
• Demonstrates a positive attitude by smiling and being courteous to all patients, co-workers and providers, making every effort to be non-judgmental with comments and conversation
• Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
• Proactively acts as patient advocate, responding with empathy and respect to resolve patient concerns and recognizes opportunities for improvement through patient concerns
• Complies with dress code and strives to act professionally in words and actions at all times
• Participates effectively as a team member in the clinic being accountable, helpful and welcoming to co-workers, providers and patients
• Proactively continues to educate self to provide quality care and improve professional skills
• Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases
• Collecting co-payments and/or outstanding balances. Inform patients of financial assistance opportunities
• Follows clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer and maintains the order of the medical record (i.e. test results, retrieval, filing, creation, repair, super billing of medical record)
• Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures the conveyance of accurate and complete messages to appropriate personnel
• Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit
• Coordinates non-patient customers in the clinic
• Maintains professional appearance of reception area
• Demonstrates functional knowledge of third party payers
• Reconciles and/or prepares daily bank deposits
• Reconciles physician resource schedules
• Six months experience working with public
• Knowledge of Medical office practices and procedures, office equipment, medical terminology, data entry, health insurance provider’s rules and regulations
• Obtain Mandatory Reporting Certificate within 90 days of hire
• Serves as first point of contact for patients and visitors and determines purpose of visit
• Answers and screens telephone calls and takes accurate messages
• Responds to inquiries and provides appropriate information or refers to staff member
• Schedules appointments as needed in appointment book and/or in automated scheduling system, following established
• Provide outstanding customer service to patients, students, supervisors and practitioners in the Clinic and via email and telephone

Professional Skills

• Strong administrative skills, high level attention to detail, strong organisational skills and the ability to meet deadlines
• Strong IT skills including office programs
• Superior verbal and written communication skills including excellent negotiation and conflict
• Strong interpersonal skills, a positive attitude and ability to relate to other people and to work co-operatively as a member of a team
• Effectively triage telephone calls and prioritize the needs of the caller
• Gather/validate insurance information using routine methods and obtaining authorization for services
• Recognize the vulnerability of individuals seeking information and consistently demonstrate respectful, sensitive, friendly, professional customer service

How to write Clinic Receptionist Resume

Clinic Receptionist role is responsible for research, reporting, database, insurance, administrative, health, negotiation, contracts, education, compliance. To write great resume for clinic receptionist job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Clinic Receptionist Resume

The section contact information is important in your clinic receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Clinic Receptionist Resume

The section work experience is an essential part of your clinic receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous clinic receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clinic receptionist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Clinic Receptionist resume experience can include:

• Working knowledge of personal computers; 10-key and filing
• Working knowledge of personal computers, 10-key and filing
• Working in file room
• Taking requests for films
• Signing out films
• Manage patient enquiries, including describing services and making appointments

Education on a Clinic Receptionist Resume

Make sure to make education a priority on your clinic receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clinic receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Clinic Receptionist Resume

When listing skills on your clinic receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical clinic receptionist skills:

• Greets and directs the clients and other visitors in a prompt and courteous manner. Utilizes skills to assure satisfied clients
• Demonstrate flexibility and sound decision making
• Experience working in a medical reception or within the Industry (Spa, Wellness, etc.)
• Previous experience working with the public preferably in health care
• Knowledge of medical terminology and/or experience in insurance and/or medical billing is helpful
• Collect co-pays, co-insurance and prior balances

List of Typical Skills For a Clinic Receptionist Resume

Skills for clinic receptionist / pre-cert / verification resume.

• Experience in the field of natural therapies, allied health or complementary medicine education Cert 3 in Business Administration (Medical)
• Computer experience and knowledge preferably with PACE, DISC or IDEAL systems
• One year experience in an office environment
• Medical office and/or customer service experience
• Provides quality customer service through greeting patients, answering phone and making appointments
• Responsible for scheduling, canceling, rescheduling client appointments for physicians, nurse practitioners and psychologists
• Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers
• Greet and register patients arriving for admission, explain and obtain required paperwork from patient including copies of patient insurance
• Greet and register patients arriving for admission; explain and obtain required paperwork from patient, including copies of patient’s insurance

Skills For Receptionist Clinic Resume

• Prepare bank deposits, superbills, log and batch sheets for billing company
• Notifies the providers of client’s arrival. Monitors waiting time to ensure the client is seen within 15 minutes of the scheduled appointment time
• Able to exercise judgment in dealing with difficult or problematic patients/situations and to
• Knowledge and understanding of insurance and third party payers
• Knowledge of insurance authorization/billing requirements
• Responsible to have a thorough working knowledge of all managed care contracts

Skills For Receptionist Clinic Pulmonary & Sleep Medicine Days Resume

• Speak with referring physicians on the phone
• Register and/or checks patients in/out
• Collect and enter demographic and financial data in the patient’s electronic medical record
• Incorporates Alegent Health’s mission, vision and values in all aspects of daily work
• Prepares and maintains the patient information, charges, payments, insurance information and medical records
• Has current understanding of insurance payment information and verifies insurance benefits. Makes sure EOB denials and all other account receivable documentation that is received is sent with the daily batch to the billing services

Skills For Receptionist Medical Clinic Day Resume

• Coordinates referrals for service to the hospital, and involves appropriate hospital personnel as needed to expedite any admission processes
• Communicates a professional attitude with clients, visitors and other hospital personnel using language and materials based on the consideration of the client’s age, cognitive/physical abilities and/or developmental needs
• Identify individuals calling in crisis situations and expeditiously connect caller to appropriate clinical personnel
• Collects and records co-payments from patients, including accurate documentation of transactions, reconciliation of cash drawer receipts and prepares deposits
• Assures confidentiality of patient and other hospital information
• Respond appropriately to customer enquiries
• Responsible to fax Out-of-Network Notice to all appropriate carriers
• Prepare patient charts for next day’s activity

Skills For Clinic Receptionist Scheduler Resume

• Completion of medical office assistant program desired
• Reporting.Prepare daily and monthly reports relevant to the revenue cycle. Work in close collaboration with the Clinic Director and Calvin’s and Financial Services Office
• Reimbursement Management.Support Billing Specialist for specific components of accounts receivable management including providing accurate and completing data to third-party payers. Remain current on latest reimbursement coding, legislation and policy updates
• Record Keeping.Post payment of hard copy remittances, electronic payments, rejections and correspondence effectively and efficiently. Post unapplied payments to the account and encounter. Identify all payments and rejections that were not processed correctly or according to contract for further action
• Knowledge of computers and Microsoft Office products is essential

Skills For Clinic Receptionist Resume

• Scan films into system
• Help in reports area
• Make CDs for patients
• Occasionally pull films from offsite warehouse
• Mail films as needed
• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Promptly greets and registers patients and visitors in a manner that focuses on customer service and in accordance with established clinic policies
• Collects insurance cards, makes copies, verifies that the primary care clinic listed on the card(s) is correct. Confirms the insurance(s) is an accepted contract with HealthEast Clinics
• Confirms patient information and/or instructs new patients on required paperwork, collects co-pays at the time of registration and places chart in appropriate location
• Assists with filing and project work
• Ensure the clinic is opened and closed for business daily, the waiting room and reception areas are neat, tidy and appropriately stocked
• Ensure accurate scheduling of new and return appointments
• Comply with all policies and procedures relating to patient health records and privacy in accordance with the Health Records Act 2001 and Privacy Act 1988
• Prepares patient medical records per department procedures
• Maintains an organized reception area
• Enter and maintain correct patient records in relevant databases
• Accurately process payments from patients into the point of sale (POS) system
• Manage stock take and requisition of clinic supplies
• Respond to general clinic enquiries
• Share information and best practice approaches throughout the group
• Patient check-in. Effectively manage patients as they check-in for therapy appointments, including verifying new patient paperwork and information, verifying insurance information, scanning appropriate ID/insurance card/patient forms. Check-out includes receiving and posting patient self-payments, balancing payment ledgers, scheduling patients for future therapy appointments

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Medical Receptionist Resume Samples

The job role of a Medical Receptionist is to perform basic clerical tasks including answering phone calls, greeting visitors or patients and scheduling appointments at medical facilities . While the job description varies greatly based on the size and setting, the following common activities are listed on the Medical Receptionist Resume – maintaining cleanliness of front desk area, registering new patients, updating existing patient database , facilitating patient flow by keeping track of delays and arrivals, keeping medical facility stocked with supplies, and ensuring security of protected health information.

To the minimum, the following skills are expected – stellar telephone etiquette, basic word and excel programming knowledge, multitasking skills, knowledge of medical terminologies and insurance paperwork and working knowledge of scheduling software. Formal education to an extent of a high school diploma or GED is compulsory. Knowledge of office procedures is also expected.

• Resume Samples
• Medical Receptionist

Medical Receptionist Resume

Summary : 14+ years of experience as a Medical Receptionist. Seeking to apply my knowledge and experience in an administrative field by planning, organizing and following up multifaceted, complex activities, with strong communication skills with a high level of energy and ambition with a strong desire to succeed, in a position offering opportunities for personal contribution and professional growth.

Skills : Planning, Organizing, Evaluating,Excellent Communication, Listening,Effective Problem Solver, Customer Service, Direct Public ContactTyping, Filing, and Other General Office Duties.

Description :

• Making sure the physicians and the technicians have their daily schedules.
• Making sure all pre-authorizations have been obtained for all modalities and/or obtain pre-authorizations as needed based on insurance and procedure.
• Notifying the technicians when their patients are checked in and ready to be taken back for their procedure.
• Assisting the nurses and technician when they have a heavy worked load by escorting the patient to their room, getting the patients vital signs such as blood pressure, oxygen stat, heart rate, and temperature.
• Collecting the patient's clinical information such as allergies to medication, current medication the patient is taking, the patient's symptoms and concerns, asking the patient if they've had any recent infections or have been on any antibiotics.
• Burning images of a disc for patients and attach any report that correlates with the images.
• Making any follow-up appointments or assist in scheduling and outside referral appointments that the patient may need.
• Calling patients to come back if further studies need in order for the radiologist to interpret a proper diagnose.
• Correcting the patient's demographics that they had given us if the information was input incorrectly.

Lead Medical Receptionist Resume

Summary : Service oriented medical receptionist with 9 years background in a medical office environment. love to work with people. Clients are my main priority expect them to be treated with the utmost respect no matter the situation. Like to get things done to the point where have exhausted my limits.

Skills : Medical Transcription, Medical Records, Patient Scheduling, Multi-Line Phone System, Administrative Support, Team Player, Microsoft Office Suite, Insurance Verification, Referrals, Customer Service, Conflict Resolution, Call Center Experience, and Executive Support.

• Scheduled and confirmed patient's diagnostics appointments, surgeries, and medical consultations.
• Compiled and recorded medical charts, reports, and correspondence, using a personal computer.
• Received and routed messages and documents such as laboratory results to appropriate staff.
• Interviewed patients to complete documents, case histories, and forms such as intake and insurance forms.
• Verified insurances, operated office equipment such as voicemail messaging system, and word processing, spreadsheet, and other software applications to prepare reports, invoices, and financial statements, letters, case histories, and medical records.
• Transmitted correspondence and medical records by mail, email, or fax.
• Performed various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Accomplishments extensive exposure to public and customer service requirements, always attentive to the importance of maintaining excellent customer satisfaction.
• Proven interpersonal work relations, communication, and people skills with the ability to interface with staff.
• Skills used organizational: very well organized and comfortable working in a multitasking project-oriented environment; known as a highly organized and productive employee.

Medical Receptionist I Resume

Objective : Over 2 years of experience as a Medical Receptionist. Seeking to contribute to the organization's success by using my customer service skills and experiences, and in turn, receive on-the-job training from a company that will allow me the opportunity to educate myself further.

Skills : Microsoft Office, PowerPoint, Word, and Excel., EMR, Availity, Optima, Host Access, Medical Terminology Knowledge, and CPR Certified.

• Maintain office supplies and forms necessary to carry out front desk activities.
• Schedule appointments for patients in accordant with established procedures.
• Answer the telephone calls in a professional and courteous manner within minimum rings.
• Liaison with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner.
• Receive patients in a polite and courteous manner, monitoring the patient's flow into the treatment and consulting rooms.
• Receive and convey messages in writing, electronically and verbally.
• Receive requests for recur medication and preparing prescriptions for the signature by the general practitioner.
• Make appointments, fill bills of patients, providing a receipt of money, and undertaking any banking procedures.
• Monitor the clinical and stationery supply levels, and placing orders as needed. Scan, file, and fax the documents and preparing them for mail-out.

Jr. Medical Receptionist Resume

Objective : Seeking to obtain the position of a Medical Receptionist in order to utilize the skills of appointment scheduling, medical terminology and insurance verification. To obtain long term employment with growth potential with a company where I can contribute my hardworking ability and my positive attitude.

Skills : EMR, HIPAA Compliance, Insurance Verification, Multi-tasking, Listening, Written And Verbal Communication, Energy Level, Teamwork, Interpersonal , Documentation , PC Proficiency.

• Welcomed patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries to the appropriate staff.
• Optimizes patients' satisfaction, provider's time, and the treatment room utilization by scheduling appointments in person, by telephone and the patient portal.
• Kept patient appointments on schedule by notifying the provider of patient's arrival; assessed service delivery compared to schedule; reminded provider of service delays.
• Comforted patients by anticipating patients anxieties, answering patients questions accurately and empathetically and maintaining reception area.
• Ensured availability of treatment information by filing and retrieving patient records electronically.
• Maintained patient accounts by obtaining, recording and updating personal, financial and insurance information.
• Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients; filing, collecting and expediting third-party claims.
• Protected patients' rights by maintaining the confidentiality of personal and financial information.
• Maintained operations by following policies and procedures; reporting needed changes.
• Contributed to team effort by establishing efficient, accurate systems, completing projects in a timely manner, easily accomplishing daily routines and providing referral-worthy customer service to patients.

Senior Medical Receptionist Resume

Summary : Over 12+ years of experience as a Medical Receptionist. Dedicated, service-focused professional seeking to enhance the business side of my career. Honest, kind, friendly, and people-oriented to provide excellent patient or client satisfaction.

Skills : Microsoft Word, Excel, ADP Payroll, Powerpoint, Customer Service, Microsoft Office Applications, Medical Billing, Medical Coding, Customer Service, Team Management, Cash Handling, and Office Administration.

• Receiving and directing patients and visitors and answering routine inquiries.
• Obtaining signatures for the file on required forms for billing purposes and/or contract health services.
• Maintaining, updating and verifying all alternate resource data necessary for patient registration and for accurate billing.
• Collecting third party recipient health cards and explains the program to the beneficiaries.
• Retrieving patients charts and assembling patient records by inserting required forms and stamping them for correct patient identification.
• Coordinating transportation with tribal health transportation, ems, MVO, or urban taxi service.
• Knowledge of current state laws concerning vital statistic records and birth/death certificates which must be accurate as possible.
• Skilled in the practical use of electronic systems to provide general clerical office support.
• Personal and telephone are with patients, families, friends of patients, visitors, hospital personnel, and the general public.
• Working independently under the administrative guidance of supervisory and business office manager or designated individual.

Medical Receptionist/Medical Assistant Resume

Summary : Over 8 years of experience as a Medical Receptionist. Looking to perform a challenging and responsible position as an Administrative Assistant and Clinical Medical Assistant where my experience, enthusiasm, and education can be utilized but not limited to, interpreting policies for operation and exercising independent judgment in the resolution of administrative/medical problems.

Skills : Word, Excel, DTS, Form Flow, Java, Fax Machines, Copiers, Access, PowerPoint, IRS Tax Systems, Bam Trac, UNIX.

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Identify incoming patients with acute needs and immediately notify the medical staff of the concern.
• Check in patients, verify and update necessary information in the computer system and on patient forms.
• Coordinate patient appointments in an effort to achieve the maximum level of service.
• Pull all medical records upon appointments and ensuring they are filed back in the appropriate order.
• Respond to requests for information regarding services available in the organization.
• Assist uninsured patients in obtaining health coverage by identifying potential sources of coverage and referring the patient to cha billing staff for application assistance.
• Providing support for co-workers, office manager, and physicians on a daily basis.
• Responsible for billing of the patient's visits and collecting copays/balances.
• Processed and prepared memos travel documents and other related documents.

Front Desk Medical Receptionist Resume

Objective : Over 4 years of experience as a Medical Receptionist. Seeking to obtain employment in a position where my clerical, customer care, medical scheduling skills along with my front desk operation and hospital registration expertise will be fully utilized. Seek an environment that has room to grow and encourages innovation.

Skills : Managing Files And Records, Stenography And Transcription, Designing Forms, And Other Office Procedures And Terminology. Strong Telephone, Interpersonal Communication, Type 65 Wpm, and Bilingual-English & Spanish.

• Maintain patient accounts by obtaining, recording and updating personal as well as financial information.
• Schedule new patient appointments, follow-ups, radiology, and surgeries.
• Check insurance benefits, determine surgical deposits, obtain preauthorization for surgeries, radiology or colonoscopies.
• Open a new batch every day to collect copays, surgery deposits, deductibles and close out my batch, deposits and count petty cash.
• Make sure the front office is running smoothly, clean and up to date.
• Take an average of 70 to 90 calls a day and some of the calls were Spanish speakers.
• Customer service focused, problem-solving, critical thinking, listening to patients and their needs, applying good judgment and decision making.
• Filed and maintained confidential client records while maintaining HIPAA standards.

Medical Receptionist II Resume

Summary : Over 8+ years of experience as a Medical Receptionist is now seeking to obtain a position within a professional environment where I can maximize customer service skills to enhance the services of your company.

Skills : HAIMS, AHLTA, CHCS, Fax Machine, Multiple Phone Lines, Data Entry Through Medicare Program, and Processing Prescription, Active Medication, Check-out, Pharmacy Desk, and Computer.

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizing patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeping patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
• Comforting patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensuring availability of treatment information by filing and retrieving patient records.
• Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
• Obtaining revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintaining business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protecting patients' rights by maintaining the confidentiality of personal and financial information.
• Maintaining operations by following policies and procedures; reporting needed changes.

Senior Practice Medical Receptionist Resume

Summary : 10+ years of experience as a Medical Receptionist. Seeking current employment within your company and utilize my past skills that provide your company with enrichment. Seeking long term employment with opportunities for professional growth and advancement.

Skills : Typing 60 Words Per Minute Good Organizational, Phone, and Office Etiquette,Microsoft Word, Excel, Wordpad, Allscripts, Athena, E-Clinical Works, Orders -Management, and Vision.

• Collection of co-payments including non-covered fees or outstanding billing payments are taken over the phone.
• Experience answering telephone calls using a multi-line telephone system and having medical staff help as needed.
• General office duties using the fax machine, laser jet printer, photocopier, and credit card machine.
• Mailing typed letters, billing statements, medical forms, or medical records periodically. Typing electronic messages to nurses and providers for patients who call in with questions.
• Assisting patients or outside medical staff on the phone and direct representatives to the appropriate staff.
• Responsible for paying invoices, maintaining balance sheets and pay records.
• Performing administrative support tasks such as transcribing documents and written correspondence.
• Obtaining and maintaining detailed charting information for each patient using Misys.

Summary : Over 8+ years of experience as a Medical Receptionist. Looking forward to providing excellent service to my customer and employer. To excel at all task assigned and accept new challenges and enthusiasm and hard work.

Skills : Scheduling Appointments, Verifying Insurances, Accurately Collecting, and Posting Payments, Addressing Patient Concerns, and Taking Accurate Messages, Knowledge Of Multiple EMR Systems.

• Collecting copays, deductibles, co insurances and balances from patients.
• Making sure follow-ups were scheduled and any paperwork the patient needed at check out was provided.
• Starting out verifying insurance and determining the amount due for the front desk to collect.
• Obtaining any referral and authorizations that were needed for the appointment. Verified benefits for office visits and any procedures or other services provided.
• Billing for sleep study interpretations and the doctor's hospital services.
• Posting insurance payments in the form of a check, credit card, and era payments.
• Scrubbing superbills for clean claims and prompt payment from insurance companies.
• Answering phones, made appointments, filing, and received payments from patients.
• Accurately entering procedure codes, diagnosis codes and patient information into Medent.

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Clinic Receptionist Job Description, Key Duties and Responsibilities

This post provides in-depth information on the job description of a clinic receptionist, to boost your knowledge of what they do.

What Does a Clinic Receptionist Do?

The clinic receptionist is responsible for welcoming visitors and patients to the clinic and taking necessary information from them before they are allowed to see the doctor.

The job description of the clinic receptionist involves registering new patients by carrying out necessary documentation before they can be attended to by the doctor.

He/she is in charge of managing patients’ health data and other personal information.

The clinic receptionist’s role in the administration of a clinic also includes scheduling appointments for registered patients to see the doctor and keeping the doctor informed of his daily appointments.

He/she also ensures that patients are kept updated of changes in scheduled appointments.

Receptionists are well informed about the operations and protocols of the clinic and are therefore able to provide correct answers to patients’ questions.

As part of clinic protocols, the receptionist collects vital information about a patient, including their health history, which is then provided to the doctor for use in determining the patient’s health condition.

Other duties they perform include evaluating office inventories and accessories by checking stocks to determine availability of materials.

Where available stock is inadequate, the receptionist will be responsible for placing order for them as directed by the doctor.

He/she will also inspect the materials supplied to the clinic for accuracy and durability, and verify their receipts.

In a situation of emergency, the receptionist will provide help to patients in distress by comforting them.

He/she will check them into the clinic and immediately get a doctor to attend to them.

As part of his/her responsibility, the receptionist will also supervise repairs of faulting equipment in the clinic and ensure that all appliances are in good working condition for the clinic’s operation to run smoothly, providing an environment that is conducive to patients.

Maintenance of confidentiality is an important part of a clinic receptionist’s job. Therefore, he/she is expected to handle patients’ information discreetly, keeping their files safe and accessible only to their doctors and insurance officials in the event of any insurance claims.

Clinic Receptionist Job Description Example/Sample/Template

The following is an example of the clinic receptionist’s job description, consisting of key tasks and responsibilities which make up the daily work of the individual holding the position.

• Greet and welcome visitors and patients to the clinic; make them comfortable while taking information regarding their visit to the clinic from them
• Give appointments to patients who want to see the doctor and inform the doctor of their arrival
• Process patients’ files, and explain the clinic’s policies to them
• Ensure that stationery needed for the smooth operation of the reception desk are always available
• Ensure that the clinic is opened at the appropriate time directed by the doctor and supervise cleaning of the clinic to create a clean and healthy environment
• Direct patients to specific locations where they’ll be attended to and guide them through the clinic’s procedures
• Ensure that patient data are accurate and are updated from time to time
• Check stock of equipment and inform management of shortages
• Collect revenue by recording financial information; collect charges for services; and record third party claims
• Understand insurance packages and make necessary documents available to insurance agents when the need arises
• Inform patients when test results have been confirmed.

Clinic Receptionist Job Description for Resume

The clinic receptionist job description sample above can be used in writing a resume for the post.

The stated functions of the position can be used in creating the professional experience section of the resume with appropriate modifications to reflect your actual job experience.

Clinic Receptionist Qualities and Attributes

Individuals applying for the post of receptionist in a clinic are usually expected to possess the following attributes by the majority of employers:

• Knowledge of medical terminologies
• High level of confidentiality
• Have empathy for patients
• Good interpersonal skills
• Computer literate
• Good bookkeeping skills
• Good temperament.

Clinic Receptionist Resources

To help in making you a better clinic receptionist and taking your career to the top, here are useful resources you can access:

Professional Organizations

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