disability support worker resume objective

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• Disability Support Worker

Disability Support Worker resume examples

A modern resume example for a Disability Support Worker position. Based on the best resume writing practices.

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• Specialized

Average Disability Support Worker Salary

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Special pointers and advice for an effective Disability Support Worker job curriculum vitae.

Writing a curriculum vitae is a required task if you're looking for the Disability Support Worker job in Community and Public Service. The newbies sometimes make errors which indicate their lack of experience and separate them from the favored occupation. Right here, you may find reliable tips on how not to make these mistakes, get recognized by the HRs, and stay clear of any unpleasant implications.

Typical Key Skills and Action Verbs for Disability Support Worker

When you need your Disability Support Worker curriculum vitae to reach the objective, implement phrases and action verbs aimed to make the curriculum vitae recognized by a hiring manager. Use info concerning your skills and responsibilities you've handled working in Community and Public Service. This method will be of the greatest outcome once you go with just the details that flows specifically in accordance with the demands of the position at issue. We've made a list that may help you: quality of life guidelines, work within communities, disease management standards.

Key Skills & Proficiencies

Action verbs, disability support worker resume phrases to utilize.

For the best opinions of the Disability Support Worker curriculum vitae, be sure that you placed your various advantages in the niche and professional expertise acceptable for the specific position. It is crucial to establish the golden mean between being careful and illustrative when explaining your overall and previous responsibilities, talents, and qualification and delivering authentic and unbiased information. Here are some practical key phrases to draw the employer's interest in your skill sets and qualities: monitor service users' health, visiting patient homes, disability care.

Phrases To Use

Best disability support worker resume objective examples.

An objective statement is an aspect of the Disability Support Worker resume that may seem not evident yet still performs an important role within the entire idea of the individual. Human resources practitioners suggest for you to feature this statement instantly at the beginning of your Community and Public Service resume to get the attention to your desire for the favored career and essential knowledge about the corporation's strategies.

How To Use Resume Examples To Create A Job-winning Resume

Introduction.

It is no longer news that you need to submit a professional resume if you want to improve your chances of getting the job you crave. In this article, you will find out how resume examples can help you with this challenging task. Over the years, statistics have shown that many job seekers find the act of resume writing difficult. Creating resumes that can win you the job you desire can be challenging, especially if you are writing your first resume. However, thanks to the emergence of information technology, you can now say goodbye to the struggles that come with crafting a resume from scratch. Now, there are a wide variety of tested and proven job-winning online resume samples on different resume builders available for you to choose from. This makes it much easier for you to write resumes that will convince hiring managers to give you the job. As you keep reading this article, you will find answers to the following questions:

• What are Resume Examples?

How do I create my own resume with Resume Examples?

How do professional resume examples work, why do we suggest using resume examples, what are the things i should pay attention to when searching for a resume example, can i edit resume examples according to my needs.

Let's get right into the details!

What are Resume Samples?

As the name implies, they are ideal examples of what resumes in different industries look like. For instance, they provide you with suitable resume structures and recommended details to include in your resume. Additionally, they also show you the most effective way to portray your skills and experience to your potential employer. With the aid of these samples, you can create your resume faster and boost your chances of getting the job that you crave. This is why we have gone all out to show you how you can use them to edge out your competition (other job seekers). You will also discover some key details about resumes. Read on!

If you want to prove to your potential employers that you are the perfect fit for a vacant position, you need to create a perfect resume or cover letter. However, there is good news. You don't need to rack your brain to write a job-winning resume. All you have to do is visit a reliable online resume builder, follow a few simple steps, and best. These resume builders give you access to many ideal examples of industry-related resumes you can easily refer to when creating yours. Resume samples provide you with the perfect guide you need to craft a readable and relevant resume. Here is how you can use them to create your own resume:

• Choose samples with resume formats suitable for a specific job or industry.
• Observe how the names and contact information are included and follow suit
• Include your resume objective or summary, following the pattern
• Take a look at how the skills are highlighted and do the same
• Get keywords from the sample and use them in your own resume
• Mention your education using the structure in the example
• Pay attention to the font style and use the same when creating your resume
• Make sure you proofread your resume to confirm if it aligns with the sample you used

After doing this, you can rest assured that you have created a professional resume.

Before explaining how these examples work, let's clear air. They should not be mistaken for resume templates that are ready-made document format designed to help job-seekers portray their career achievements, skills, education, and work experience to their potential employers in an organized and attractive way. Now, the purpose of an example is to provide you with sufficient context, general best practices, and insight on what a resume for a specific industry looks like. Once you have an idea about how writing a specific or targeted resume works, you can improve the way you write your resume. This is how they work in helping you achieve your goals of writing a job-winning resume.

Here's why we recommend you use them:

• Makes writing a top-notch resume Easier

Most of them are written by resume experts

• Helps you to avoid the mistakes most job seekers make

Saves you time

Makes writing a top-notch resume easier.

Writing a professional resume is easier when you use a resume example. It's no longer a hidden secret that some job seekers know little to nothing about creating a resume or cover letter. If you fall under this category, that's no problem at all. Not everyone is great at putting words on paper. So, don't feel bad because you struggle with this aspect. It isn't all doom and gloom.

Here's what you can do to make things better:

Look for samples of resumes related to the industry or position you are applying for and use them as a guide when writing yours. This will improve your ability to write a job-winning resume quickly.

When you use them, you are simply following a laid-down blueprint on the right way to write a resume suitable for any industry. This is because the options you will find on resume builders are crafted by resume experts. These experts possess vast knowledge about the do's and don'ts when it comes to writing a resume. They understand perfectly well what hiring managers look out for when they screen job resumes. For this reason, they ensure that the examples they make available to you on the resume builders are easy to read and well-formatted. They make it possible for you to draw the attention of any employer to your skills, experiences, and accomplishments. You can be sure that writer's block is a thing of the past when you use them as your guide. And the best part is this — you will be able to create a resume that will leave a lasting impression on your potential employers.

Helps you to avoid the mistakes that most job seekers make

One way to avoid the mistakes that most job seekers make is to use a guide for writing resumes. According to experts' opinions, most job seekers make spelling and grammatical errors. In the eyes of your potential employers, these mistakes are red flags that can prevent you from getting the job you crave. Using examples to create your own resume can help you cut out mistakes because you need to pay attention to every detail. By doing this, you can avoid the errors your competitors will likely make in their resumes. This gives you the upper hand.

Writing a resume from scratch takes a lot of time. But it gets better when you use samples because you get to save yourself a few minutes or hours of brain-racking. All you have to do is find a resume ideal for the industry of your choosing and use it to your advantage. Besides saving you time, you won't need to go through as much stress as you would have if you had to start from scratch.

Making a decision to use examples when crafting your resume is one step in the right direction. But before you settle for an example, here are a few things you should consider during your search:

• Ensure they are industry-related resume
• The resume format (Chronological, Functional, or Combination Resume Format). Make sure it is the perfect fit for the position you are applying for.

When it comes to resume writing, you control the situation completely. It is up to you to create a great resume that is well-suited to a particular position or industry. You can use this opportunity to transform your previous job experience into a sensation and catch the eye of your potential employers. If you want to pull this off easily, you can edit samples of resumes. The sole purpose of an example is to provide you with the right context required to craft a resume for a certain industry or job title. Every tip, resume format, or phrase you will find is designed to help you target industries specifically and show your worth. It helps you to prove to your employers that you are a professional who understands the demands of a position and the goal of the company. With the aid of this guide, you can easily draw the attention of the company's management to your skills, dedication, knowledge, and expertise. Regardless of the industry, you plan to begin or continue your career in, there is an example available for you to use. This implies that if you want to impress employers in industries like Information Technology, Real Estate Management, Accounting, and many others, there is one for you to edit according to your needs. No one is left out.

Final Words

So far, we have shared with you all you need to know when using these helpful tools to create your resume. It's now up to you to use all we have shown and explained to you to your advantage. Remember, although writing a great resume can be tasking, you can rest assured that if you use samples on industry-related resumes the writing experience will be much easier. We wish you success in your job hunting.

Targeting other Community and Public Service? See one of our examples:

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• Disability Support Worker

5 Amazing disability support worker Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, disability support worker: resume samples & writing guide, marcus franklin, employment history.

• Assist with the development and implementation of educational and recreational activities
• Assist with the development and implementation of individualized treatment plans
• Maintain patient confidentiality and privacy in accordance with HIPAA regulations
• Assist with the coordination of services and resources for patients
• Provide transportation to and from medical appointments and other activities
• Participate in team meetings to discuss patient progress and treatment plans
• Provide emotional support and guidance to patients and families
• Participate in continuing education and professional development activities

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Xaviera Wilson

• Educate patients and families about disabilities, medical treatments, and therapies
• Provide direct patient care according to the patient's individualized plan of care

Simon Smith

Professional summary.

• Facilitate communication between patients, families, and other healthcare professionals
• Assist patients with activities of daily living, such as hygiene, meal preparation, and exercise
• Monitor patient progress and report any changes to the appropriate medical personnel
• Document patient progress and changes in the patient's condition

Barry Turner

• Assist with the development and implementation of behavior management plans

Quentin Roberts

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

disability support worker Job Descriptions; Explained

If you're applying for an disability support worker position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

disability support worker

• Work as part of a team to support clients living with physical and intellectual disabilities or mental health issues with a focus on promoting independence
• Supervise and assist with safe mobilisation and transfers using a range of equipment including sling lifters
• Provide personal care including pressure area care, showering, dressing, bowel care, assistance with SPC and continence aids
• Change wound dressings under the direction of a community RN and document progress
• Use therapeutic communication to de-escalate agitation during episodes of acute confusion or mental health crises
• Communicate with colleagues via verbal handover and written progress notes
• Communicate with case managers and the interprofessional team to raise concerns or make suggestions to improve safety

disability support worker (placement)

• Received clients to the institution each morning and fed breakfast and/or lunch to those whose program required so.
• Accompanied and assisted clients with their days’ activities either within or without the facility.
• Helped clients with hygiene care.
• Collect medical histories and general health and lifestyle
• Provide support with health issues and daily living tasks. Such as: meal support, house cleaning, medications. 
• Assist with the delivery of activities to enhance the physical, social, emotional and intellectual development. 
• Provide companionship and support during daily activities. 
• Work with a team of health professionals, family, friends and carers to implement a 
• program of support. 
• General house management & administration tasks. 
•  Organising daily tasks and schedules
•  Arranging patient transport
•  Identifying ways to provide comfort and enable clients
• Build a relationship with clients
• Adapting into a clients lifestyle
• Documenting and updating clients files
• Clean clients houses.
• Assist in personal hygiene and maintenance. 
• Teach life skills.
• Assist with transport.

disability support worker Job Skills

For an disability support worker position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Medical Terminology
• Microsoft Office
• Patient Assessment
• Disability Assessment
• Patient Care
• Medical Records
• HIPAA Compliance
• Documentation
• Clinical Documentation
• Data Analysis
• Care Coordination
• Interpreting
• Accessibility
• Assistive Technology
• Physical Therapy
• Occupational Therapy
• Mental Health Counseling

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your disability support worker Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your disability support worker Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Andrew Martin

• Mointor patient progres and report any changes too the approriate medical personnel.
• Educate patients and familie about disabilites, medical treatments, and theripies.
• Provide direct patient care acording to the patient's individulized plan of care.
• Assist with the developement, and implementaion of educational and recreational activities
• Provide emotinal support and guidiance to patients and familes
• Provide transportaton to and from medical appointments and other activites.
• "I went to the store to buy some food"
• I wented to the store to buy some food

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

disability support worker Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an disability support worker position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the Hiring Team at Providence Health & Services

I am writing to express my interest in the Senior Disability Support Worker role at Providence Health & Services. As a Disability Support Worker with 8 years of experience in Therapy, I am confident that I have the necessary skills and expertise to succeed in this position.

Throughout my life, I have been passionate about Substance Abuse Treatment and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Therapy, has given me the opportunity to develop my skills in Documentation and Listening, which I am excited to apply to the role at Providence Health & Services. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

Thank you for considering my application for the Senior Disability Support Worker position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Therapy field?

Check out our other resume of resume examples.

• Therapist Resume
• Care Worker Resume
• Caregiver Resume
• Physical Therapy Technician Resume

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Resume & Employment Guide for Persons with Disabilities

According to the Social Security Administration, there are more than 8 million disabled workers in the US alone. 

In addition to the usual challenges that workers face nowadays, disabled workers also have to deal with some unique hardships. Despite several legislations in place, disabled people still encounter discrimination, a lack of accommodations, and stereotyping in their professional lives.

In turn, they may often feel unprepared to compete with other candidates and underqualified when it comes to applying for jobs. 

This, however, couldn’t be further from the truth. With the right job-search resources, a well-crafted resume, and a strong cover letter, your application will help you stand out from other candidates and get a good chance at employment.  

To help you nail your resume and find all the right job-search resources for disabled persons, here’s what we’ll cover in this article: 

• Resume Tips for Disabled Persons
• Employment Resources for Disabled Job-Seekers
• How to Deal With Workplace Discrimination

And more! Let’s dive in. 

Resume Tips for Disabled Persons 

• Disability is an umbrella term that covers any mental or physical impairment, from chronic diseases to physical injuries to mental disorders. 

If you’re living with any disability, it’s normal to wonder whether your resume should mentiong the said disability, or if there are any best particular practices that it should follow. 

In this section, we’re going to give you our best tips on how to make a resume that stands out.

#1. Don’t Mention Your Disability

The first thing you should know is that you’re not legally obliged to mention your disability on your resume . 

At the start of your job hunt , your goal should be to stand out from other applicants and secure job interviews. So if your disability doesn't hinder your application in any way, there's no reason to disclose it on your resume. Not mentioning the disability ensures sure that the hiring manager isn’t subsciously biased against you as a candidate.

That said, we're not saying that you should lie about your disability - or anything else for that matter. Rather, you should choose the right time and place to talk about it. 

A good option is during your job interview. Once you know you have recruiters’ attention and interest, you should let them know about your disability and how it impacts your professional life. 

Alternatively, you can inform the hiring manager about your disability once you’ve scheduled the job interview - especially if you need certain accommodations (e.g. wheelchair accessibility).

#2. Explain Any Employment Gaps 

It often happens that disabled people have frequent or long employment gaps on their resumes.

Now, for recruiters, employment gaps often equal huge red flags most commonly relating to a candidate’s lack of dependability, professionalism, or work ethic. 

As such, you want to make sure you explain every employment gap recruiters may notice on your resume, so they don’t assume you’ll be an unreliable employee. 

Again, you don’t have to disclose your disability to explain your employment gaps if you don’t want to. Writing “illness and recovery” next to the dates of your employment gap is more than enough to show recruiters you had a valid reason not to be working. 

Alternatively, you can add a short description of what happened to you during the time and what you did to stay on track professionally, while not being at work. Here is how you’d go about that on your resume: 

09/2015 - 03/2017 

• From October 2015 to January 2017 I was recovering from a back injury that required intense physiotherapy. During this time, I completed two online courses on on-site and off-site SEO and caught up with industry-related trends and readings. 

#3. Pay Attention to the Format

You may have all the right achievements and qualifications to make you the ideal candidate for the job and still miss out on recruiters’ attention due to poor resume formatting . 

Recruiters have limited time to review hundreds of resumes, and as such, they’re a lot more likely to read yours if it’s well formatted and easy to read.

If it’s a jumbled mess, though, they won’t even skim through it.

To make sure that’s the case, here are some resume layout elements you should pay attention to: 

• Format. Out of all the resume formats out there, recruiters worldwide prefer the reverse-chronological format . It starts by listing your most recent work experience last and goes back in time from that point on. 
• Font. Stick to fonts that won’t give recruiters an eyesore and that look good both on a computer screen and on paper. Think of Roboto, Ubuntu, and Overpass fonts as strong do-s and Comic Sans and Papyrus fonts as permanent don’t-s. 
• Line spacing. Go for a 1.0-1.15 line space throughout the text. It will help you save space without making your resume look overcrowded. 
• Bullets. You can use bullet points to sum up and organize important information in each section without it looking like a block of text. 
• Length. The optimal resume length is one page . Recruiters are busy people who get thousands of resumes each month, so be respectful of their time and keep your resume within the recommended length. 

Unless specifically asked otherwise, always save your resume in PDF format . This way you can rest assured your fonts and layout will stay exactly as you intended it, no matter what device or OS recruiters use to view it. 

Want to avoid all the hassle of resume formatting and jump straight to filling in the contents? Pick one of our tried-and-tested resume templates for a gorgeous design and recruiter-friendly layout and save yourself time and effort. 

#4. Include All Essential Resume Sections

Once you get formatting out of the way, you can dive into the essentials of writing a resume. 

First and foremost, this means including these must-have sections for any resume: 

• Contact information. In your contact information section, list your full name, a working phone number, a professional email address, and your location. You can optionally include your job title and links to your LinkedIn profile or professional website. 
• Resume summary/objective. The resume summary comes right after the contact information and aims to grab recruiters’ interest from the get-go. It’s a 2 or 3-sentence-long summary of your career, including your years of experience, skills, qualifications, and 1-2 top achievements. Less experienced candidates ( recent graduates or entry-level professionals), on the other hand, can use a resume objective, which should communicate your motivation for getting into a field, in addition to your skills and qualifications.  
• Work experience. Arguably the most important part of your resume, the work experience section should reflect your achievements and responsibilities in your previous roles. For every work entry, make sure to include the title you held, the company name and location, the dates you were employed, and your accomplishments and responsibilities in bullet points. 
• Education. Your education section should be brief and concise - especially if you have plenty of work experience to add to your resume. Make sure to include the program name and degree, the institution’s name, and the years attended. Optionally, you can include your CGPA and any Honors you received during your studies.  
• Skills. The skills section is typically divided into soft skills and hard skills. Soft skills include communication skills, interpersonal skills, etc., whereas hard skills are job-specific (e.g. C++ for programmers, Adobe Illustrator for illustrators, etc.). Make sure to prioritize listing the skills that you’ll use for the job in a day-to-day setting, and if you have the extra space afterward, you can also list the less essential ones (e.g. soft skills).

#5. Highlight Your Qualifications 

Learning skills and getting qualified on the job is always an option, but showing that you’re already qualified for the position will give you a big competitive advantage compared to other applicants. 

So, go through the job description to see exactly what the requirements of the role are and highlight any qualifications you have that match them (e.g. software platforms, equipment knowledge, regulatory programs, etc). 

Here are the three sections you can best take advantage of to mention your qualifications: 

• The skills section (under hard skills). 
• The work experience section (you can mention, for example, how you acquired a specific qualification in bullet points under a past work entry). 
• The resume summary (along with your key skills and 1-2 top achievements). 

And here's an example of how you can highlight your qualifications in your resume summary: 

• Responsible and dedicated office manager with 7+ years of experience. I have excellent interpersonal and computer skills and am highly proficient in Microsoft Word, Excel, Outlook, and PowerPoint . Selected and incorporated a new project management software in my last workplace that improved office productivity and helped us reach our department KPI-s 5 weeks faster.   

#6. Quantify Your Achievements

Claiming you've achieved something professionally is one thing; being able to back it up with numbers is another thing entirely. 

Quantifying your achievements can help recruiters put them into context and understand exactly how well you can drive results. 

An easy way to do this is to follow the Laszlo Bock formula , which goes like this: 

“Accomplished [X] as measured by [Y] by doing [Z].”

Compare the two examples below and judge for yourself; which of the two candidates would you hire? 

Exceeded sales team KPI-s by 30%+ for 4 months straight by targeting customer expansion instead of customer acquisition. 

Generated leads through cold-calling. 

If you ask us (and just about any hiring manager), #1 is the winner here!

#7. Take Advantage of Optional Resume Sections

If you've included all the essential resume sections and still have some space on your resume, you can add value by including some optional resume sections. 

These sections can help you stand out from other candidates with similar work experience and skills. 

Here are some optional sections you can pick from:

• Awards and certificates.
• Memberships.
• Volunteering experience .
• Extracurricular activities.
• Hobbies and interests .

11 Employment Resources for Disabled Job-Seekers

We showed you exactly what you need to do to create the perfect resume. 

But that’s just one part of your job-search. You should also know how to take advantage of all the job-search resources at your disposal.

Below, you’ll find a list of the biggest job search resources for persons with disabilities (and not only):

• Centers for Independent Living - These facilities help people live independently and offer services such as job training and career coaching.
• AbilityJobs - This is the largest job site for disabled workers. Every employer using this site is specifically looking for employees with disabilities, including prominent organizations such as the Central Intelligence Agency, Deloitte, Amazon, and Wells Fargo.
• Disabled Person - This job board offers career opportunities in various industries, including accounting, architecture, marketing, and management.
• Getting Hired - This is another job board with tens of thousands of available jobs from inclusive employers. Getting Hired also holds recruiting events and publishes guides on inclusivity-related topics.
• USA Jobs - USA Jobs is the federal government’s official job site. It allows you to search for competitive and non-competitive job opportunities. The latter can happen through the Schedule A program , which allows federal agencies to use their authority to hire disabled workers without requiring them to compete for the job.
• Job Accommodation Network - The JAN provides free one-on-one expert consultations on job accommodation solutions, self-employment options, the ADA, etc.
• Ticket to Work - Ticket to Work provides career development services to Social Security disability beneficiaries between the ages 18 to 64 and want to work, including counseling, training, and job placement.
• AbilityOne - This federal agency generates work for people with disabilities; over 40,000 people who are blind or have significant disabilities, including about 3,000 veterans, are employed through AbilityOne.
• Veteran Readiness and Employment - The Department of Veterans’ Affairs offers employment and career building services, including job training, resume development, and career coaching. They can help you set up accommodations at your job as well.
• Workforce Recruitment Program - The Workforce Recruitment Program connects employers with college students and recent graduates who have disabilities and are ready to enter the workforce.
• National Collaborative on Workforce - This site provides a variety of helpful resources for people with disabilities who are new to the workforce. For example, the High Tech program helps disabled youth explore careers in math, science, and technology.

Dealing With Workplace Discrimination Against Disabilities

Although there are laws in place to protect disabled people from workplace discrimination, unfortunately, discrimination still happens from time to time. 

If you are discriminated against, it’s important to know your rights and how you can best deal with the situation at hand. 

Here is what you can do to tackle such cases: 

#1. Know Your Rights 

The Americans with Disabilities Act (ADA) is the most popular, but not the only piece of legislation protecting people with disabilities from discrimination and ensuring they get fair treatment. 

Let’s break down how some of the major laws regarding people with disabilities work and what they guarantee: 

• ADA. The ADA protects people with disabilities from discrimination. Title I and Title II of the ADA deal with employment issues such as hiring practices, salaries, promotions, benefits, and firing practices. The ADA covers private businesses as well as state and government entities and requires employers to provide “reasonable accommodations” to both employees and job seekers. 
• Rehabilitation Act. The Rehabilitation Act covers federal government entities. Specifically, it prohibits private employers and organizations that receive over $10,000 annually through federal assistance from discriminating against qualified applicants with disabilities.
• Workforce Innovation and Opportunity Act (WIOA). With a general aim to provide training and career services to all job seekers, there are several parts of the WIOA that concern disabled persons specifically. For example, it requires US Job Centers to upkeep physical and programmatic accessibility for people with disabilities and provides pre-employment transition services for students with disabilities.
• Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). The VEVRAA covers federal contracts and subcontracts of $100,000 and more. These contractors are legally required to provide equal access to employment activities to disabled veterans.

The laws outlined above are enforced by the Equal Employment Opportunity Commission (EEOC). However, not all organizations are covered by the laws the EEOC enforces. 

Federal government entities, for example, are bound by these laws regardless of their size. Private businesses, on the other hand, as well as state and local government entities with less than 15 employees, are not legally required to follow all of them. 

#2. Understand Harassment and Protection from Retaliation 

Harassment in the workplace consists of any unwelcomed conduct, including offensive jokes, insults, the display of offensive objects or pictures, and physical assault or threats. 

Harassment becomes illegal when it creates a hostile work environment or an employee gets fired for refusing to put up with it. Acting against workers who try to utilize any given anti-discrimination law is also illegal - this is called protection from retaliation. 

Specifically, employers cannot act against employees for talking to a supervisor about workplace discrimination, for refusing to follow directions that would result in discrimination, for filing an employment discrimination complaint, or for assisting an EEOC investigation. 

#3. File an Employment Discrimination Complaint 

Filing an employment discrimination complaint might seem a bit confusing, especially if you’ve never done it before. 

This, however, should in no way be a reason not to exercise your rights. 

All you need to know is that the EEOC has divided its national jurisdiction into 15 districts, each with its own field office. To file an employment discrimination complaint, you should find and contact the EEOC field office with jurisdiction in your area. 

You should get all the information regarding the process, documents, and deadlines from the field office. 

#4. File a Lawsuit 

If the EEOC field office decides the complaint consists of an ADA violation on the employer's side, they can move forward with litigation. If they don't, you still have the right to sue them in civil court. 

The amount of money an employment lawyer can win you in such lawsuits depends on whether the employer is found to have violated the ADA before. The maximum penalty is $75,000 for the first offense and $150,000 for subsequent violations. 

Frequently Asked Questions

If you still have some questions on the topic, check out our answers to the most frequently asked questions below:

#1. Should I disclose my disability during the job application process and if so, when?

Although you are not legally obliged to disclose your disability, lying about it isn't the best option either. 

Instead, you should find the right moment to mention your disability. Usually, that's before or during your job interview.

#2. Am I more likely to get hired if I have a disability?

Having a disability shouldn't make you more or less likely to get hired. 

The hiring process happens on a merit basis, which means the most qualified candidate gets offered the position. That is regardless of whether they have a disability or not.

#3. Do I need a cover letter?

Yes, a cover letter is a must for every job you apply to.

Our guides on how to write a cover letter , the most beneficial cover letter tips , and the most common cover letter mistakes should help you craft a cover letter that’s on par with your resume. 

Key Takeaways

And that’s a wrap! We hope this article has given you the right tools to create a perfect resume and look for jobs that accommodate your disability in the best way possible. 

Before you start applying our tips in practice, here are the main points we covered: 

• You’re not legally obliged to mention your disability on your resume. If your disability isn't visible or if it doesn't hinder your application in any way, there's no reason to disclose it on your resume.
• Make sure you explain every employment gap recruiters may notice on your resume so they don’t assume you’ll be an unreliable employee.
• For a great resume, choose the right format (reverse chronological format), highlight your qualifications, and quantify your achievements. 
• Include all the essential resume sections first and then add value by adding some of the optional ones. 
• Some of the laws that protect people with disabilities are the Americans with Disabilities Act, the Rehabilitation Act, the Workforce Innovation and Opportunity Act, and the Vietnam Era Veterans’ Readjustment Assistance Act.
• To deal with workplace discrimination, you show be aware of the laws that protect you, you should understand what constitutes harassment, how you’re protected from retaliation, and how you can file an employment complaint or even a lawsuit. 

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Top 16 Disability Case Manager Resume Objective Examples

Updated July 13, 2023 14 min read

A resume objective is a brief statement at the top of your resume that summarizes your qualifications and career goals. It's designed to give employers an idea of what you can bring to their organization. When writing a resume objective for a disability case manager position, it should emphasize both your experience in the field and your desire to help individuals with disabilities reach their full potential. When crafting your objective, include details such as the type of disability cases you're experienced in managing, any special skills or certifications you have, and why you are passionate about working with this population. For example: "Dedicated and compassionate professional with 10 years of experience providing case management services to individuals with physical disabilities looking to leverage my expertise and passion for helping those in need to impact lives at XYZ Company."

or download as PDF

Top 16 Disability Case Manager Resume Objective Samples

• To obtain a position as a Disability Case Manager utilizing my knowledge of disability services and strong organizational skills to help individuals with disabilities achieve their goals.
• Seeking a position as a Disability Case Manager where I can utilize my experience in providing comprehensive case management services to people with disabilities.
• To obtain a role as a Disability Case Manager that will allow me to use my experience in the field of disability services to help clients reach their full potential.
• To secure a position as a Disability Case Manager that will enable me to leverage my expertise in providing quality care and support for people with disabilities.
• Looking for an opportunity to work as a Disability Case Manager, utilizing my knowledge of disability services and commitment to helping those with special needs.
• Seeking an opportunity as a Disability Case Manager where I can apply my understanding of disability rights and regulations to provide assistance for individuals with disabilities.
• Seeking an opportunity as a Disability Case Manager that will allow me to utilize my extensive experience in the field of disability services.
• To gain employment as a Disability Case Manager, leveraging my expertise in providing quality case management services for people with disabilities.
• To secure a position as a Disability Case Manager, utilizing my knowledge of disability service delivery systems and strong communication skills.
• Seeking an opportunity to work as a Disability Case Manager, utilizing my experience in developing individualized plans for clients with disabilities.
• To obtain employment as a Disability Case Manager, leveraging my knowledge of disability law and ability to build positive relationships with clients.
• Looking for an opportunity to work as a Disability Case Manager, applying my understanding of community resources and ability to advocate on behalf of clients with disabilities.
• Seeking an opportunity as a Disability Case Manager where I can use my experience in developing individualized plans based on client needs and preferences.
• Aiming for an opportunity to work as a Disability Case Manager, using my expertise in coordinating medical care and other necessary supports for individuals with disabilities.
• Searching for an opportunity as a Disability Case Manager where I can apply my understanding of the Social Security Administration's rules and regulations regarding benefits eligibility for people with disabilities

How to Write a Disability Case Manager Resume Objective

When crafting a resume objective for a disability case manager position, it is important to keep the employer’s needs in mind. A strong resume objective should reflect an understanding of the job requirements and demonstrate how your unique skills and experience make you the perfect candidate for the role.

First, consider what employers are looking for in a disability case manager. They want someone who can effectively manage cases, coordinate with other professionals, provide resources and support to clients, and develop creative solutions to complex problems. Your resume objective should highlight these qualities and illustrate why you are the ideal person for the job.

To begin crafting your resume objective, start by stating your career goals. This will give employers an indication of where you want to take your career and how you plan to contribute to their organization. For example: “Seeking a disability case manager position that allows me to utilize my communication skills and expertise in providing compassionate care to those in need.”

Next, focus on what makes you stand out from other candidates by highlighting any special qualifications or skills that are essential for this role. Consider mentioning any certifications or licenses related to disability case management that you possess as well as any relevant experience or education that could be beneficial in this field. For instance: “Certified Disability Case Manager with 5 years of experience working with individuals with disabilities in various settings”

Finally, conclude your resume objective by expressing enthusiasm about the opportunity and indicating how you intend to use your knowledge and abilities to help the company reach its goals. This demonstrates that you have taken the time to learn about their organization and understand what they need from a successful disability case manager. For example: “Excited to join an organization dedicated to helping individuals with disabilities reach their full potential; eager to apply my expertise in developing innovative solutions for clients while providing high-quality care services.”

By following these tips, you can create a powerful resume objective that will help set you apart from other candidates vying for a disability case manager position and ensure that employers recognize your qualifications right away!

Related : What does a Disability Case Manager do?

Key Skills to Highlight in Your Disability Case Manager Resume Objective

In crafting your Disability Case Manager resume, it is crucial to emphasize certain key skills in your objective statement. This section provides potential employers with a snapshot of your capabilities and how they align with the job requirements. Highlighting these skills can significantly increase your chances of landing an interview. The following are some essential skills you should consider featuring in your Disability Case Manager resume objective.

A Disability Case Manager often works with individuals who are facing physical, emotional, or mental challenges. Empathy is a crucial skill for this job role as it allows the case manager to understand and share the feelings of their clients. This understanding can lead to more effective communication, better tailored support plans, and ultimately, improved outcomes for the clients. In a resume objective, highlighting empathy can show potential employers that the candidate is capable of connecting with their clients on a deeper level and providing compassionate care and support.

2. Organization

A Disability Case Manager needs to handle multiple cases at once, each with its own unique set of circumstances and requirements. They need to keep track of all the relevant information, deadlines, appointments, and paperwork for each case. Strong organizational skills are essential to manage all these tasks effectively and efficiently without missing any critical details or deadlines. This ensures that they can provide the best possible service to their clients and maintain a high level of professionalism in their work.

3. Adaptability

A Disability Case Manager often deals with unpredictable situations and diverse individuals with unique needs and circumstances. Adaptability is crucial as it allows the case manager to adjust their approach, strategies, and plans based on each individual's specific needs and any changes that may arise in their condition or situation. This skill also helps in managing workload efficiently, adapting to new policies or procedures, and effectively responding to crises or urgent issues. In a resume objective, showcasing adaptability can demonstrate a candidate's readiness to handle the dynamic nature of the role effectively.

4. Communication

A Disability Case Manager often interacts with various individuals including clients, healthcare professionals, and insurance providers. They need to effectively communicate the needs of their clients, understand medical information, relay policy details, and advocate for disability services. Strong communication skills are essential in ensuring that all parties involved understand the situation and that the client receives the necessary care and support. Therefore, highlighting this skill in a resume objective can show potential employers that you can handle these interactions professionally and efficiently.

5. Problem-solving

A Disability Case Manager often encounters complex situations that require tailored solutions for each individual client. Problem-solving skills are necessary to assess each case, identify potential issues or barriers, and develop effective strategies to ensure the client receives the necessary support and resources. This skill is essential in achieving successful outcomes for clients and demonstrating competence in managing challenging cases.

6. Advocacy

A Disability Case Manager often serves as a liaison between the client, healthcare providers, and other relevant parties. Advocacy skills are crucial in this role to ensure that the client's rights are protected, their needs are met, and they receive the appropriate care and resources. This skill demonstrates the ability to effectively communicate, negotiate and stand up for the interests of clients, which is vital in achieving successful case outcomes.

7. Collaboration

A Disability Case Manager often needs to work with a diverse team of healthcare professionals, social workers, family members, and other stakeholders to develop and implement care plans for individuals with disabilities. Therefore, having strong collaboration skills is essential to ensure that all parties are working together effectively towards the common goal of improving the individual's quality of life. This skill demonstrates the ability to foster teamwork, build relationships, and manage conflicts if they arise. Including this in a resume objective shows potential employers that you can work well in a team-oriented environment and contribute to achieving shared objectives.

8. Assessment

A Disability Case Manager needs the skill of assessment to effectively evaluate the needs and capabilities of their clients. This involves determining what services or resources are necessary for the client's well-being, as well as evaluating their progress over time. In a resume objective, showcasing this skill can demonstrate an applicant's ability to make informed decisions based on thorough evaluations, which is crucial in managing and improving the quality of life for individuals with disabilities.

9. Documentation

A Disability Case Manager often needs to handle a large amount of paperwork, including medical records, treatment plans, and insurance claims. The ability to accurately document information is crucial to ensure that all details are correct and up-to-date. This skill also helps in maintaining transparency and accountability in the case management process. Therefore, showcasing documentation skills in a resume objective can demonstrate an applicant's attention to detail and their capacity to manage important case information efficiently.

10. Resourcefulness

A Disability Case Manager often works with individuals who have diverse needs and challenges. Resourcefulness is needed in order to effectively identify, locate and provide the necessary resources and services for each individual client. This skill demonstrates the ability to think creatively and strategically about how to best serve clients, which can lead to better outcomes and improved quality of life for those they support. It also shows potential employers that the candidate can work independently, problem-solve effectively, and adapt to changing circumstances - all crucial qualities in this role.

In conclusion, crafting a compelling disability case manager resume objective requires a strategic emphasis on key skills. These skills should reflect your professional expertise, competencies, and value proposition as a potential candidate for the role. Remember, your resume objective is often the first impression you make on potential employers, so it's crucial to highlight your most relevant and impressive skills. By doing so, you can effectively demonstrate your suitability for the role and increase your chances of securing an interview.

Related : Disability Case Manager Skills: Definition and Examples

Common Mistakes When Writing a Disability Case Manager Resume Objective

When writing a resume objective for a disability case manager, it is important to avoid common mistakes that can hurt your chances of being selected for an interview. A well-crafted resume objective should be concise and highlight the most relevant skills and experiences that make you the best candidate for the job.

The first mistake to avoid when writing a disability case manager’s resume objective is making it too long. The purpose of a resume objective is to provide a brief summary of your qualifications and experience. It should not be more than two or three sentences in length. Anything longer will likely be overlooked by potential employers, as they are looking for candidates who can quickly summarize why they are the right fit for the job.

Another mistake to avoid is being overly generic when describing your qualifications and experiences. While it is important to showcase your skills, you should also provide specific examples of how you have used those skills in past roles and how they could benefit this position. Employers want to see concrete evidence that you have what it takes to succeed in their organization, so providing clear examples of your successes will help demonstrate that you are capable of doing the job well.

Finally, avoid using clichés or phrases like “results-oriented” or “team player” in your resume objective. These phrases may sound impressive, but they don’t actually provide any useful information about who you are as a professional or what makes you stand out from other applicants. Instead, focus on highlighting specific accomplishments from past roles that demonstrate why you would be an excellent candidate for this position.

By avoiding these common mistakes when crafting your disability case manager resume objective, you can ensure that employers take notice and consider inviting you in for an interview.

Related : Disability Case Manager Resume Examples

The right resume objective for a disability case manager should focus on the candidate's ability to provide quality services and support to people with disabilities, while a wrong resume objective may be focused solely on the personal benefit of the job, such as salary or job title.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Disability Support Worker CV example

When hiring a support worker, employers don’t just want to know that you’re qualified, they also want to know that you’re a kind and compassionate person who can support those in your care.

But we know that’s a lot of information and qualities to convey on just a few short pages, so that is where we come in.

We can help you craft the perfect application with our top writing tips and disability support worker CV example below for extra support.

CV templates 

Disability Support Worker CV example

This is a good example of a Disability Support Worker CV which contains all of the information that a hiring manager will need to be impressed, and presents it in a well- structured, easy-to-read format.

Take some time to study and understand this CV, and refer to it throughout the writing of your own CV for best results.

Disability Support Worker CV format and structure

First impressions count, so a sloppy, disorganised CV may cause your CV to be overlooked..

Instead, perfect the format and structure of your CV by working to a clear logical structure and applying some simple formatting tricks to ease readability.

Don’t underestimate the importance of this step; if your CV lacks readability, your written content won’t even be seen.

Tips for formatting your Disability Support Worker CV

• Length: Your CV should always be limited to two sides of A4, regardless of whether you have a year or three decades of experience. With recruiters juggling multiple responsibilities, they don’t have time to sift through lengthy applications.
• Readability : Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
• Design & format: The saying ‘less is more’ couldn’t be more applicable to CVs. Readability is key, so avoid overly complicated designs and graphics. A subtle colour palette and easy-to-read font is all you need!
• Photos: Don’t add profile photos to your CV unless you work in an industry or region which prefers to see them. Most employers in the UK will not need to see one.

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

Divide your CV into the following major sections when writing it:

• Name and contact details  – Head your CV with your name and contact details, to let the reader know who you are and how to contact you.
• CV profile – A brief paragraph which summarises your skills and experience and highlights why you’re a good match for the role.
• Core skills list – A snappy, bullet-pointed list of your most relevant skills.
• Work experience – A structured list of your work experience in reverse chronological order.
• Education – A summary of any relevant qualifications or professional training you’ve completed.
• Hobbies and interests – An optional section, which should only be used if your hobbies are relevant to the jobs you’re applying to.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Write your contact details in the top corner of your CV, so that they’re easy to find but don’t take up too much space.

You only need to list your basic details, such as:

• Mobile number
• Email address
• Location – Don’t list your full address. Your town or city, such as ‘Norwich’ or ‘Coventry’ is perfect.
• LinkedIn profile or portfolio URL – Remember to update these before listing them on an application.

Disability Support Worker CV Profile

Your CV profile (or personal statement , if you’re an entry-level applicant) provides a brief overview of your skills, abilities and suitability for a position.

It’s ideal for busy recruiters and hiring managers, who don’t want to waste time reading unsuitable applications.

Think of it as your personal sales pitch. You’ve got just a few lines to sell yourself and prove you’re a great match for the job – make it count!

How to write a good CV profile:

• Make it short and sharp: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
• Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
• Don’t add an objective: Career goals and objectives are best suited to your cover letter , so don’t waste space with them in your CV profile.
• Avoid generic phrases: Focus on fact, not fluff. Phrases like “Committed and enthusiastic thought-leader” and “Dynamic problem solver” might sound fancy, but they’ll do nothing for your application. Not only do they sound cheesy, but they have no substance – stick to real skills and facts

Example CV profile for Disability Support Worker

What to include in your disability support worker cv profile.

• Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
• Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Disability Support Worker skills to your profile.
• Important qualifications: Be sure to outline your relevant Disability Support Worker qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As Disability Support Worker jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

Important skills for your Disability Support Worker CV

Personal Care Assistance – Assisting with personal care tasks such as bathing, dressing, toileting, and grooming.

Mobility Support – Assisting individuals with mobility, including the use of wheelchairs, walkers, and transfers from bed to chair.

Medication Administration – Administering medication accurately and safely, adhering to prescribed schedules and dosages.

Behavioural Support – Understanding and managing challenging behaviours using positive behaviour support strategies.

Communication Aids – Using communication aids and techniques to support individuals with communication difficulties.

Basic Medical Knowledge – Understanding basic medical conditions and disabilities to provide appropriate support.

Nutritional Assistance – Assisting with meal preparation and feeding, ensuring dietary requirements are met.

First Aid and CPR – Maintaining certifications in First Aid and CPR for emergency situations.

Record Keeping – Ensuring the accurate and confidential record-keeping of care plans, medical notes, and daily activities.

Activity Planning – Planning and facilitating activities that promote social interaction, skill development, and recreation.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

Recruiters will be itching to know more about your relevant experience by now.

Kick-start this section with your most recent (or current) position, and work your way backwards through your history.

You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.

Structuring each job

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

Start with a solid introduction to your role as a whole, in order to build some context.

Explain the nature of the organisation you worked for, the size of the team you were part of, who you reported to and what the overarching purpose of your job was.

Key responsibilities

Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.

Keep them short and sharp to make them easily digestible by readers.

Key achievements

To finish off each role and prove the impact you made, list 1-3 stand out achievements , results or accomplishments.

This could be anything which had a positive outcome for the company you worked for, or perhaps a client/customer. Where applicable, quantify your examples with facts and figures.

Sample job description for Disability Support Worker CV

Enable mature persons to lead fulfilling lives, for a private care entity that offers a range of support services for individuals with disabilities.

Key Responsibilities

• Aid with daily living, such as bathing, dressing, toileting, and grooming, as well as support them with mobility and transfer when necessary.
• Administer pharmaceutical drugs as prescribed and maintain accurate records in databases.
• Observe and report changes in individuals’ physical and emotional condition, including vital signs, symptoms, and any issues that may affect their health.
• Create a safe and comfortable environment by listening to people’s concerns and providing companionship.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

Next up, you should list your education and qualifications.

This can include your formal qualifications (a degree, A-Levels and GCSEs), as well as sector-specific Disability Support Worker qualifications and/or training.

While school leavers and recent grads should include a lot of detail here to make up for the lack of work experience, experienced candidates may benefit from a shorter education section, as your work experience section will be more important to recruiters.

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

Creating a strong Disability Support Worker CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!

Disability Support Worker resume templates

Download a resume template.

• 1 . Download one of our free resume templates.
• 2 . Tailor your resume with your skills, experience and contact details.
• 3 . Review your resume before saving it as a PDF. Then you’re ready to start applying with it!

More tips to improve your resume and help you stand out

• Examples of good and bad resumes
• This is what a great resume looks like

Skills and experience employers are looking for

Latest disability support worker jobs on seek.

Disability support worker sample resume

This free sample resume for a disability support worker has an accompanying sample disability support worker cover letter and sample disability support worker job advertisement to help you put together a winning job application.

Bryce McMahon

103 Ainsworth Rd Birchfield NSW 2638 M: 0410 000 000 E: [email protected]

Professional Profile

Qualified, professional and caring Disability Support Worker with a passion for improving quality of life for the disadvantaged. Friendly, patient and a great communicator, I am experienced in various aspects of disabled care provision, from general domestic duties to the implementation of comprehensive care plans. I seek a role with a quality service provider where I can continue to help people reach their goals and lead full lives.

Employment History

Responsibilities:

• Perform personal care work and support with domestic tasks including cleaning, shopping, cooking, feeding and bathing
• Administer medication
• Assist with personal hygiene and toileting/continence management
• Assist with mobility and use ceiling hoist systems when required
• Implement behaviour intervention and support programs
• Engage clients in community access activities
• Liaise and develop partnerships with community groups

Achievements:

• Developed skills in listening, supporting and dealing with challenging behaviours
• Gained experience in risk assessment and management
• Successfully lobbied local council for improved disabled access at local shopping centres
• Encouraged community participation and independence building in the disadvantaged and disabled
• Assisted clients with budgeting and shopping
• Assisted with domestic chores such as cooking and cleaning
• Accompanied clients on shopping expeditions and walks
• Participated in the creation and delivery of tailored care plans
• Developed experience and skills in various home care activities
• Gained strong communication and listening skills with culturally diverse clients

Other Qualifications

• Current First Aid Certificate
• Manual Handling certification
• Driver’s licence

Personal Interests

I am an avid reader, cyclist and bushwalker.

Subscribe to get this template for free!

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Disability Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the disability job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Act as a resource to managers on case management issues providing support to managers for problems for which there is a suspected or claimed medical problem
• Connect with worker’s compensation adjudicators, nurse advisors, and return to work specialist to ensure a safe and timely return to work
• Effectively lead meetings with Managers, HR and associate to discuss any factors which may impact an effective return to work
• Provides ongoing communications and updates to account teams and customers on industry trends, benchmarking or regulatory activities
• Self-motivated to learn more about the business and is proactive in personal development
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting
• Partners with Team Leader to evaluate employee performance and support performance management plans for under-performing staff
• Contributes actively to team service and quality objectives to help create a high performance and supportive work environment
• Networks with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information
• Exhibits claim management performance according to quality and compliance standards
• Develop industry network through attendance at locally approved industry events
• Works directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis
• Assign a “portfolio management” score to each claim, (LTD) and work through caseload prioritization list
• Develops and maintains strong relationships with customers and business partners by providing positive interaction and assistance whenever necessary
• Assists Manager and/or Sr. Vocational Rehabilitation Counselor with focus reviews and special projects
• Consistently provides shared learnings from claim management through post mortem process and communication vehicles
• Manages the vocational services for assigned cases within specified team
• Establishes cooperative relationships with team members to determine effective strategies to achieve individual and team objectives
• Pro actively seeks potential rehabilitation candidates and establishes a relationship with customers that are caring, safe, and positive
• Provides continuous communication (updates, concerns, requests, etc.) to support consistency and share learnings
• Strong knowledge of current process and technology in place to support the existing Disability Customers
• Working knowledge of relevant legislation, e.g. Human Rights Code, Occupational Health & Safety and applicable Disability and WSIB/WBC/CSST Legislation
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
• Strong customer service skills and an ability to work with a variety of internal and external clients
• Able to use MS applications including a basic working understanding of MS Access
• Ability to work independently and manage multiple deadlines for communications and follow up
• Strong interpersonal and verbal and written communication skills
• Ability to balance client expectations with MetLife capabilities
• Knowledge and experience working with 3rd party consultants
• Proficient with Microsoft Office software, particularly Excel and PowerPoint

15 Disability resume templates

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• Technically proficient with a solid understanding of disability claims issues, the legislative environment, and the outsourcing business
• Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team
• Ability to identify and allocate appropriate resources to effectively deliver services
• Strong leadership and mentoring skills
• Able to work well under pressure, prioritize multiple projects and adjust workload accordingly
• Excellent oral and written communication skills in both official languages (French and English); with a demonstrated ability to present complex issues/data with a high level of clarity and impact for a variety of audiences
• Advanced knowledge of the systems and tools used to support the processing and documentation of information

Disability Manager Consultant Resume Examples & Samples

• Review the medical information already available in the employee's file
• Conduct telephone interviews (in English or French) with the employee and, if necessary, with the employer and healthcare professionals involved in the file to obtain the information required for the decision-making process
• Produce all written correspondence (in English or French) intended for the employee, employer, healthcare professionals and other organizations such as the QPP/CPP, as necessary
• Schedule and organize independent medical examinations, functional ability assessments or other examinations required to process the request
• Provide the employee with required support when he or she returns to work, including the determination of return-to-work provisions and necessary accommodations, in collaboration with the employer and other parties involved, if necessary. Involve a rehabilitation counsellor, if applicable
• Work in collaboration with management and HR/LR to find solutions when special situations occur, with a view to allowing the employee to return to work under conditions acceptable to both parties
• Follow up on long-term disability files that have already been approved to ensure employees' timely return to work
• Be available for conference calls with other company authorities if required due to special circumstances (disputes/accommodation or other)
• Prior to their transmission, review copies of files requested by employees or third parties

Disability & Leave Administrator Resume Examples & Samples

• Function as subject matter expert on leaves and the intersection of leaves and disability issues with FLMA, Workers’ Compensation, ADA and other laws, statutes, regulations and firm policy
• Under direction of the Senior Manager of Human Resources and in coordination with others, ensure legally compliant, best practice leave and disability policies and procedures
• Provide counseling to lawyers, staff and managers on policies and procedures related to leaves of absence, advising employees on eligibility and managers on status of approved leaves
• Ensure Family Medical Leave Act (FMLA) and various state leave act regulatory and legal compliance as well as with all other medical, personal and military leaves
• Work in alignment with in-house counsel and HR leadership on leave and disability policy and administration
• Interpret and administer leave policies within the framework of applicable federal and state regulations. When necessary, update and maintain leave policies
• Coordinate with HRIS to update PeopleSoft to track and maintain leave status, monitor payroll transactions and work with payroll to resolve leave oriented pay issues
• Ensure that all case details are documented accurately, timely and in an appropriate level of detail
• Manage entire leave process for all lawyers and staff members from the commencement of leave through to the return to work or termination (whichever applies)
• Able to balance daily operations with larger project initiatives and process improvements as necessary
• Act as liaison to the firm’s disability carrier for LOA administration, case management and service requirements
• Track and report FMLA and state leave act usage to ensure that lawyers and staff members do not exceed the amount of allotted FMLA and state leave time
• Create, maintain and communicate regular ‘dashboard’ metrics on leaves
• Analyze disability trends for intervention as necessary
• Provide leave statistical and trend reports
• Coordinate with the appropriate vendors to ensure that short term disability, long term disability and workers’ compensation benefits are approved in a timely manner
• Educate staff members and managers on the firm’s policies, appropriate leave processes and procedures, current regulations, upcoming changes, etc
• Create and implement training and education curriculum for managers and Human Resources; develop presentations and communication materials
• Provide the necessary communication and plan materials to staff members and managers throughout the leave (leave notification letters, approval letters, information packets, etc.)
• Attend ongoing training as needed to remain current on leave and disability laws
• BS or BA degree required, JD preferred, with at least five years of benefits responsibility for an organization’s LOA program including experience administering FMLA, state leave acts, STD and LTD
• Knowledge of FMLA, HIPAA, FLSA, ADA and COBRA regulations and requirements
• Highly proficient in Windows based applications, including Excel, Word and PowerPoint and PeopleSoft
• Able to work in a team environment and individually, as well as a desire to learn new skills and take on additional responsibilities
• Maintain strict confidentiality of the firm's internal and personnel matters
• Work in a collaborative style and environment and actively solicit input from diverse perspectives to improve team and department deliverables
• Maintain a professional demeanor in all situations and interact effectively with all levels, including lawyers, management, staff and retirees
• Work independently or in collaboration with Managers and/or other staff

Short Term Disability Supervisor Resume Examples & Samples

• Monitor case loads to ensure even case distribution and redistribute as needed
• Supervise staff including approving time and performance management
• Act as a subject matter expert for staff on difficult or complex cases
• Recommends practice changes and new, innovative approaches to handling work load volumes
• Conduct quantitative analysis to identify process and claims trends and programs to enhance performance in areas of opportunity
• Consult with management on departmental issues
• Provide customer service for calls/emails escalated to management
• Act as a liaison to Employee Relations and Legal for policy / legal updates
• Consult with DMS manager and doctors on complex cases
• Assign/ Manage Acute treatment cases
• Manage review and processing of LTD cases including managing the relationship with LTD vendor
• Leave management for expatriate employees including coordination with strategic partners including but not limited to HR, Payroll, ER, etc
• Advanced educational preparation is one of the following areas: Nursing, Vocational Rehabilitation Counseling, Clinical Social work of Employee Assistance Programming including but not limited to a BA/BS, MA/MS or RN designation
• At least 5-7 years of medical, vocation, disability or claims management experience
• Professional certification in the area of leave, insurance or disability administration such as CRC, CRRN, CCM, CDMS, CPCU, etc desired
• Organizational and project management skills
• Managerial skills including team building and conflict resolution
• Strong organizational skills/detail oriented
• Executive communication and presentation shills
• Demonstrated strong quantitative and qualitative thinking
• Customer service and interpersonal skills
• Respect for confidentiality of information
• Intermediate to advanced PC skills including Microsoft Office suite of programs including but not limited to Excel, Powerpoint, Word, etc
• Intermediate to advance understanding of integrated disability management processes
• Experience using a claim or leave administration system
• Willingness to work greater than a 40 hour work week as required

Disability Management Specialist Resume Examples & Samples

Regional sales specialist disability income resume examples & samples.

• Using tools such as teleconferencing, WebEx and webinars, proactively contact assigned advisors within assigned regional territory. Drive sales by developing, maintaining and deepening relationships with new and existing advisors
• Assist advisor at the point of sale with the client when necessary
• Analyze reports to increase understanding of advisor business and identify sales trends
• Leverage the information to prepare for outbound sales calls
• Use software, including proprietary programs, to research advisor business, log advisor activity and run hypothetical scenarios
• Train and develop advisors' support staff to provide administrative assistance with illustrations, paperwork and tracking of the business through the underwriting process
• Build and maintain relationships with internal (RSD) and external business partners (RVP and RD)
• Research and communicate industry trends that may impact company or product positioning with both internal and external customers
• Past wholesaling or direct selling of financial products experience
• Series 7 or 6, 63, Life and Health License
• CLU, FMLI, ChFC, CFP
• Ability to work in a team and sales/results-oriented environment
• 1-3 years experience in financial services industry or financial wholesaling

Coordinator, Disability & Leave Management Resume Examples & Samples

• Review and process on a daily basis Disability and FMLA leaves that come from The Hartford
• Interact extensively with employees, supervisors and HRBP to keep everyone informed and up to date through the Disability / FMLA process and return to work status. Also communicate as necessary with disability / FMLA administrator
• Track and maintain accurate record of disability / FMLA leave claims in the internal database
• Update MRO and HRBP List in the internal database on a monthly basis
• Research and use that knowledge to create standardized processes that will create efficiencies throughout the organization
• Identify and escalate priority issues as necessary to Customer Service Manager, HR Business Partners and /or Legal as needed
• Respond to employee/supervisor/HRBP concerns, such as – reporting FML intermittent hours, disability claimant status, etc
• Interface with Worker's Compensation coordinator and ensure that Worker's Compensation claimants are also providing the FMLA administrators the necessary paperwork in order to file for FMLA
• Assist Disability Management Manager with ongoing review and development of effective FMLA policy and procedure
• Coordinate and present FMLA reports to Supervisors and HRBP
• Complete EDD, Wage Verification Forms or any State Forms for those employees that are out on Disability or FMLA
• Assist with unprocessed payroll request, for those employees that are on an unpaid status and are reporting hours
• Assist on turning off pay for those exempt employees that their disability claim is pending for 2+ weeks or for those exempt employees that have not returned back to work once their disability claim has ended
• Thorough knowledge of Short and Long Term Disability, and FMLA rules and regulations
• Ability to work well with others and maintain good interpersonal relationships
• Able to handle multiple tasks, problem solving and determine priorities

Disability Services Coordinator Resume Examples & Samples

• Evaluate and interpret student disability history, diagnostics and documentation to coordinate the provision of appropriate accommodations
• Coordinate support services for note taking and alternate formatting and classroom space accessibility
• Meet with assigned case load of students on an on-going basis to assist and make appropriate referrals for academic and non-academic issues to enhance overall student development
• Maintain current working knowledge of assistive technology and make recommendations for new acquisitions
• Assist in disability related programming and campus educational and assessment initiatives
• Education:Bachelor's degree in Psychology, Higher Education, Counseling or related field or equivalent combination of education and experience
• Work Experience:Two to four years job related experience, preferably working with individuals with developmental disabilities; prefer experience in a university environment
• Skills:Microsoft Office, strong interpersonal, organizational, customer service skills
• Preferred Education:Master's degree
• Preferred Work Experience:Three to five years of related experience in a university environment

Inside Wholesaler Employee Disability GSI Consultant Resume Examples & Samples

• Partner with U/W, product, Director of IW’s and national account manager to establish a strategic business plan with defined sales targets
• Proactively contact new Employees eligible for EE GSI to discuss merits of joining the EE GSI program
• Provide insight to existing EE GSI holders on the benefits of the product and consequences of terminating coverage
• Advance the sales process with new employees by conducting presentations and meetings as requested
• Establish relationships with key U/W, products and systems contacts at H.O
• Mining for cross sell/referral opportunities to our Field Sales or DS counterparts
• Maintain contact management system

Leave of Absence / Disability Coordinator Resume Examples & Samples

• Assisting with processing Workers Compensation claims with the TPA
• Providing guidance to all Directors regarding all the various Leave of Absence Policies/Disabilities/Return to Work processes
• 2+ years of experience in Employee Leave management
• Experience with FMLA, NJFLA, NJ Paid Leave, Disability Insurance and W/C and all associated legal aspects
• 5++ years of experience in Employee Leave management
• Previous experience in a Hospital setting

Director, Disability Services & Programs Resume Examples & Samples

• Direct the University’s Disability Services & Programs office, including managing professional staff and ensuring that all DSP processes and workflows are professional, efficient, and yield equal access to University programs and services for students with disabilities
• Work collaboratively with campus partners whose focus is on excellence in teaching and learning, such that services beyond accommodations are provided to students with disabilities in a holistic, universally-designed manner
• Develop and implement budget priorities, record keeping and access policies, and other administrative matters. Maintain thorough student records. Ensure appropriate access to and privacy/security of these records
• Develop and implement processes to ensure professional, thorough, and efficient accommodation determinations. Develop, manage and delegate process by which student caseloads are assigned to DSP professional staff; oversee process by which professional staff review student documentation, conduct intake appointments, and make accommodation decisions
• Serve as case manager for group of students, meeting with students to assess needs and determine reasonable accommodations. Respond to students, parents, faculty, and staff on reasonable accommodations and/or policies and procedures as required
• Develop and implement processes by which accommodations are implemented by professional staff within DSP. Professional staff areas of expertise include, but are not limited to, accommodated testing, note taking, alternative text and assistive technologies, deaf and hard of hearing services, and blind/low vision services
• Meet and confer with students, staff, faculty and other campus resources, as needed, to determine essential requirements for courses, accommodations and other academic/non-academic needs
• In consultation with the University’s ADA/504 Coordinator and other appropriate campus partners, prepare, develop, implement and respond to University policies and procedures that relate to students with disabilities in accordance with the Americans with Disabilities Act, Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities
• Serve as liaison to the campus community on disability matters
• Provide professional development to University colleagues by developing, implementing, and evaluating appropriate training programs as needed and/or requested
• Maintain professional knowledge of laws, “best practices,” and other factors that affect the provision of accommodations to students with disabilities in a university setting
• Using tools such as teleconferencing, WebEx and webinars, proactively contact assigned advisors within assigned regional territory
• Drive sales by developing, maintaining and deepening relationships with new and existing advisors
• This is a sales position with competitive base salary plus attractive monthly sales bonus
• Series 7 or 6, 63, Life and Health License MANDATORY
• 1-3 years’ experience in financial services industry or financial wholesaling

Disability Manager Resume Examples & Samples

• Conduct claims audits (occupational and non- occupational) at Divisions and provide recommendations for improved performance and efficiency
• Generate and monitor performance reports for effective disability management protocols
• Monitor WSIB NEER statements for costly claims and review same with H&S coordinators at division
• Assist all operations with WSIB Return to Work Specialist meetings including attendance at on-site meetings
• Liaise with Workplace Safety Insurance Board (WSIB) and Workplace Safety and Prevention Services (WSPS)
• Collect, analyze and present WSIB statistical information on a periodic basis to Divisions and Corporate Health and Safety
• Provide theoretical and hands on training, to Division staff and disability managers
• Provide advice, recommendations and claims management assistance to Division staff and disability managers
• Maintain a comprehensive disability management manual including conducting periodic reviews and updates to reflect current trends
• Where necessary assist Division staff and disability managers to correspond with Magna employees and their physicians regarding identified restrictions and limitations where reasons for these are not clearly evident (e.g. no overtime permitted, no night shifts, day shift only, can only work in packaging department etc.)
• Determine when a complex case has reached a logical conclusion or impasse and make recommendations to Division staff and disability managers respecting next steps including obtaining legal advice
• Liaise with the Magna legal department regarding termination of plant employees where disability issues are concerned - i.e. Frustration of Employment Contract
• Must have extensive knowledge of WSIB Operational Policies and Procedures and the Workplace Safety and Insurance Act
• Must have working knowledge of the Ontario Employment Standards Act, Ontario Human Rights Code, and other relevant legislation
• Undergraduate degree preferred and/or professional designation (e.g. COHN, OT Reg., NIDMAR)
• Minimum 5 years of experience in the case management of WSIB and non-occupational claims
• Minimum 1 year of experience in a supervisory or managerial role, preferably within a claims management setting
• Experience mentoring and training staff
• This position requires interaction with a diverse group of people including, but not limited to: employers, unions, physicians, insurers and others groups and/ or individuals
• Strong communication skills - reading, writing and speaking
• Excellent decision making and problem solving skills
• Strong ability to perform functions with minimal supervision
• Strong multi-tasking, time-management, negotiation skills
• Strong diplomacy skills with an ability to be flexible and give and take direction well
• Excellent interpersonal skills with the ability to build relationships with Division staff
• Excellent documentation and time management skills
• Strong computer literacy skills

Disability Accommodation Coordinator Resume Examples & Samples

• Facilitates return-to-work efforts through an interactive dialogue process with employees with employer, treatment provider, and employee. Works closely with team members to determine appropriate reasonable accommodations that promote a safe and timely return to work
• Maintains regular contact with managers, treatment providers, and employees regarding progress of status and accommodations and assists in the resolution of any challenges
• Works collaboratively with managers to understand the diversity of business needs and employment opportunities throughout the University
• Maintains currency with trends and innovations in the workplace environment as they relate to workers with disabilities
• Manages files and maintains data of overall University –wide disability compliance efforts that determine the scope and depth of University efforts to accommodate employees with disabilities

Manufacturing Apprenticeship Program for Individuals With a Disability Resume Examples & Samples

• Perform production job assignments as assigned
• Follow proper Lock out and Tag procedures
• Clean, inspect and lubricate equipment as part of our Autonomous Maintenance program
• Observe safety procedures
• Observe good housekeeping practices
• Must be able to read, write, and comprehend English
• Must be flexible to work any shift - 1st / 2nd / 3rd (8, 10 or 12 hour shifts)
• Must be able to add, subtract, multiply and divide fractions, decimals, and whole numbers
• Manufacturing / Food manufacturing experience is preferred
• Experience with Total Productive Maintenance (TPM) is preferred
• Experience with Autonomous Maintenance (AM) is preferred
• Experience with Single-Minute Exchange of Die (SMED) / quick change-over process is preferred
• Ability to work independently within a team environment
• Close attention to detail
• Ability to work closely with other in employees in a team environment

Disability Solution Specialist Resume Examples & Samples

• Develop, implement and maintain Xcel Energy's Return to Productivity Programs, encompassing all programs that support and facilitate employees' return to work following disability, both occupational and non-occupational. This may include, but is not limited to, identifying transitional duties and coordinating redeployment of employees
• Bring a coordinated effort and effective solutions to productivity programs for the disabled employee. This will require the building of partnerships with external disability case managers, HR Directors, and Business Consultants, Health and Wellbeing Consultants, Workforce Relations, EEO, Legal and business area management to coordinate efforts and maintain communication and cooperation regarding programs and processes
• Develop a process to ensure effective relationship building between the Vendor/physician/company/employee to establish an environment that encourages prompt and effective exchange of information to determine the employee's functional ability
• Develop and deliver training, communication tools and materials to ensure understanding of program philosophy and initiatives, awareness of available resources, impact of regulatory issues, and employee involvement
• Monitor program performance through customer surveys, cost studies, industry benchmarking and team feedback. Identify program strengths and areas for improvement, track customer expectations and use the data to support our disability solutions
• Monitor classifications of individuals receiving disability benefits to ensure they are receiving proper benefits as aligned with their employment status

Disability Sales Manager Resume Examples & Samples

• Continuing to build and maintain effective distribution relationships with general agencies, alliance firms and Principal and independent advisors,
• Providing training on income and business protection products and concepts to all distribution channels
• Providing case consultation and serving as the subject matter expert on income protection
• Managing relationships to meet production and expense goals
• Bachelor's degree or equivalent required, plus a minimum of 4 years related work experience (financial services, insurance, wholesaling, and/or experience with disability sales concepts preferred)
• Must have strong presentation, oral and written communication skills
• Good training and motivational skills necessary
• Must be able to maintain a high degree of confidentiality
• Must have or obtain appropriate insurance licenses. Active life & health license preferred
• Travel required (less than 50%), including overnight stays
• Must be able to be on-call for job responsibilities as needed
• Non-solicitation agreement required upon hire

Managed Disability Analyst Resume Examples & Samples

• Reviews and investigates disability claims by using telephone and written contact with the applicable parties, (claimant, employer/supervisor, credit union, treating physician, etc.) to gather pertinent data to analyze the claim
• Adjudicates claims accurately and fairly in accordance with the contract, appropriate claim policies and procedures, and state and federal regulations, meeting productivity and quality standards based on product line
• Utilizes appropriate medical and risk resources, adhering to referral polices, and transferring claims to the appropriate risk level in a timely manner
• Conducts in-depth pre-existing condition or contestable investigations if applicable
• Develops and maintains on-line claim data
• Documents and communicates claim decisions
• Coordinates return to work, working with vocational rehabilitation as necessary
• Obtains/maintains TPA licensing and required credit hours
• Participates in in-service and training opportunities as required
• Participates in industry or client meetings
• Other duties and responsibilities as requested/needed
• Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy
• Solid analytical, critical thinking, problem solving and decision-making skills
• Ability to interpret and communicate disability contract language
• Excellent verbal communication skills, with the ability to be both pleasant and professional
• Ability to initiate and prioritize regular work duties and projects
• Detail oriented, organized, the ability to multi-task, and strong time management skills
• Strong computer skills, proficient in a PC environment and MS Word, Excel, and email systems
• Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom DRMS does business

Disability Supervisor Resume Examples & Samples

• Intermediate level of relevant work experience required
• This role is responsible for the life and disability programs
• Supervises a team of benefits administrators who process STD claims, LTD, FMLA, and death claims
• Acts as subject matter expert for the programs and provides escalated issue resolution and vendor management
• Leads the team, sets the work objectives and establishes processes
• Liaison with corporate benefits group, vendors, and HR
• Benefits experience and previous supervisory experience required
• Bachelor’s degree in a related discipline is required

Senior Integrated Disability & Absence Management Team Member Resume Examples & Samples

• Current experience in Workers Compensation, Disability Management or Human Resources as typically acquiried in three (3) to five (5) years
• Current experience in interpreting and communicating policy provisions as typically acquiried in three (3) to five (5) years
• Current experience processing leaves of absence requests and managing leaves from initial leave request through return to work as typically acquiried in three (3) to five (5) years
• Experience in interpreting and communicating policy provisions within the last year
• Demonstrated current knowledge of Federal and State regulations regarding State Disability, Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Reasonable Accommodation, American’s with Disabilities Act, and Fair Employment and Housing Act and Workers Compensation
• Demonstrated knowledge of State regulations regarding State Disability and Paid Family Leave, and State and Federal regulations regarding mandated leaves and time off
• Possess proficient computer skills using Professional Microsoft Office Computer Software as well as the ability to learn and use system specific software
• Ability to work independently, with minimal supervision
• Possess excellent problem-solving, critical thinking, and customer service skills
• Possess effective listening and conflict resolution skills
• Demonstrated independent decision-making, within position authority, functioning with minimal supervision within the last year
• Demonstrated strong organizational and time management skills with the ability to prioritize
• Ability to exercise significant patience, understanding and empathy when dealing with all contacts and possess the ability to maintain the integrity of confidential information
• Ability to work with diverse health care and administrative professionals at all organizational levels
• Ability to read, write, hear and verbally communicate in English to the degree required to perform the job

Integrated Disability & Absence Management Coordinator Resume Examples & Samples

• Current experience in Disability Management, Risk Management or Human Resources as typically acquired in approximately three (3) to five (5) years
• Current experience in interpreting and communicating policy provisions as typically acquired in approximately three (3) to five (5) years
• Current experience in managing leave of absence administration and/or workers’ compensation case/claims management as typically acquired in approximately three (3) to five (5) years
• Requires extensive skills in interpersonal communication and relationships
• Ability to prioritize and manage multiple tasks with competing priorities in an interruptive environment

SSI Disability Manager Resume Examples & Samples

• Directly supervise the Managers and indirectly supervise all the Project staff
• Provide fiscal oversight of the project
• Monitor the achievement of project performance goals and objectives
• Monitor all project QA activities
• Oversee project quality control and corrective actions
• Perform other duties as assigned by leadership
• Bachelor's Degree from an accredited college or university required, equivalent experience considered in lieu of degree
• Minimum 5 years of related work experience required
• Experience in Microsoft Office products required
• Project Management Professional (PMP) Certification preferred
• Excellent organizational, written, and verbal communication skills

Life, Accident & Disability Consultant Resume Examples & Samples

• 3+ years (Associate Level); 5-7+ years (Sr. Assoc. Level) of industry related experience
• Knowledge of MS Office Tools (Excel, PowerPoint)
• Ability to partner and lead teams to deliver project objectives; ability to work independently and on a team

Life, Absence & Disability Senior Analyst Resume Examples & Samples

• Demonstrate project management and consulting skills such as: participate or lead the consulting team in developing the overall strategy to address the client's needs; manage the scope, quality, timeliness and budget of multiple client deliverables; develop budgets and billing reports; facilitate and participate in or lead client calls and meetings; delegate to and review project work of more junior colleagues; provide direction to analysts and other team members in the preparation and delivery of clear and concise client presentations
• Provide high level financial, contract and/or administrative analysis and review of the work of junior staff. Provide guidance and training to junior staff on this analysis
• Perform data analysis (example includes but is not limited to review claims and utilization data and look for trends and patterns) in Absence and Disability programs
• Act as a subject matter expert in Absence, Disability and Life insurance products, services, technical tools, and vendor/carrier markets. This includes developing relationships with vendors in order to understand and compare products and services being offered and recommend solutions to clients
• Analyze Time Off programs with an emphasis on the design and administration of these programs. This includes review of both internally and externally administered administration models, PTO program design, FMLA and ADAAA compliance, and return to work programs
• Review internal compliance and client disclosure requirements, external vendor contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements including state and federal leave laws
• Manage ad-hoc client requests including problem-solving on administrative and operations issues
• Once trained, perform audits of absence and disability programs
• Develop and maintain personal and working relationships with key client stakeholders to transition into the role of a trusted advisor and facilitate the sharing of advice and information relevant to the client, developing new and expanded business, and gain client referrals
• At least seven years of specialty Absence, Disability and Life program consulting
• Knowledge of MS Office Tools (Excel, Word, PowerPoint)
• Knowledge of FMLA and ADAAA legislation
• Experience with Absence and Disability claim audit activities
• Experience with PTO program consulting
• Ability to travel as needed, expectation is 25% travel

EEO Disability Coordinator Resume Examples & Samples

• Ensures that the agency is in compliance with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act, Amendments Act, and other federal and state laws and regulations pertaining to persons with disabilities
• Ensures that appropriate processes are in place to provide for the prompt and equitable resolution of complaints and inquiries from employees as well as the public pertaining to compliance with the ADA and other applicable federal and state laws regarding discrimination on the basis of disability
• Reviews and analyzes requests for medical accommodations made by employees, applicants, vendors, and the public
• Makes determinations in conjunction with supervisor whether to grant or deny medical accommodation requests under the ADA and other applicable federal and state laws
• Assists with the implementation of a granted accommodation by liaising with employee’s supervisor
• Collaborates with offices and administrators, governmental agencies, and advocacy groups to inform decision-making and ensure compliance with state and federal mandates
• Serves as the primary point of contact for ADA compliance, for both the DOE and for members of the community
• Receives, processes, and investigates disability discrimination complaints as well as other discrimination complaints from students, staff, parents and third-parties. Conducts interviews of all relevant parties to a complaint, including, but not limited to, the complainant, the respondent, witnesses, students, parents of students, and staff members. School-based investigations may require travel to schools in any of the five boroughs
• Analyzes complaints, develops investigative plans, conducts fact-finding, reviews documents, conducts related research, and prepares any related correspondence
• Drafts and submits confidential reports containing investigative findings
• Provides Disability Accommodation Training for DOE entities and partners with said offices to disseminate related information
• A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of full-time satisfactory professional experience as described in " 1 " above; or
• Education and/or experience equivalent to "'1" or "2" above. However, all candidates must have a four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization

Accommodations & Disability Manager Resume Examples & Samples

• 6+ years experience in handling non-occupational claims
• Experience working with the ADAAA
• ERISA training
• Demonstrated expertise in computer skills - Word, Excel, Powerpoint
• Operate processing equipment in moulding or kitchen department, perform routine and limited breakdown maintenance of production equipment
• Monitor overall product quality, complete required checks as well as associated daily production paperwork
• Clean and inspect equipment
• Follow safety procedures
• Follow Good Manufacturing Practices (GMP)
• Follow good housekeeping practices
• Must be flexible to work any shift - 1st / 2nd / 3rd as well as 12 hour shifts
• Two years experience in a manufacturing / food manufacturing environment is preferred
• Experience with Good Manufacturing Practices (GMP) / Standard Operating Procedures related to appropriate uniforms, gloves, shoes, hair nets, etc. is preferred
• Experience with Autonomous Maintenance (AM) / Preventative Maintenance (PM) is preferred
• Experience with Continuous Improvement methodology / After Action Reviews is preferred
• Excellent hand-eye coordination

Group Life & Disability Analytics Consultant Resume Examples & Samples

• · Design, build, maintain, and further refine statistical and analytical models related to the GL&D business
• · Work with project sponsors and leads to quantify and assess the benefits, costs, and impact of initiatives, and measure the results against those assumptions
• · Provide regular updates and results of analyses to various key stakeholders, including senior leadership
• · Respond to inquiries and requests for analysis from leaders in GL&D, Group Finance, and other key stakeholders
• · Investigate existing data and look for other sources of information to proactively discover hidden patterns or potential areas of interest within GL&D
• · Through careful analysis and commentary, identify insights from our data and work with business leaders to help them recongize and assess areas of opportunity
• · Create and communicate recommendations based on results of analysis
• · Develop and distribute effective reports pertaining to your work
• · Help with training and implementation of data-related projects
• · In partnership with senior management and other partners, continuously look for ways to improve existing data and analyses
• · Experience with predictive modeling and data-mining, including the design, development, maintenance, and implementation of models
• · Understanding of various modeling algorithsm, including regression, survival models, machine learning algorithms, clustering, factor analysis, time series analysis, etc
• · Very strong business modeling & analytical skills
• · Ability to analyze data, including identification of trends and outliers
• · Ability to apply statistical methods to data and interpret results
• · Ability to effectively present complex data adapted to a variety of audiences, including non-technical
• · Strong ability to develop and design clear and informative data visualizations
• · Strong critical thinking & creative problem solving skills with the ability to influence & impact
• Ability to build partnerships and develop relationships with a variety of stakeholders
• · Attention to detail, ability to validate data to ensure accuracy and consistency of results
• · Proven ability to prioritize work, schedule multiple concurrent projects and meet established deadlines
• · Ability to succeed in a dynamic & changing environment
• · Comfortable presenting to groups, including senior leadership
• · Experience with data gathering and manipulation techniques and database querying
• · Excellent PC skills (Excel, MS Access, Powerpivot, Word, PowerPoint, other reporting tools)
• · Relevant education or experience in a relevant field such as Statistics, Mathematics, Computer Science, or Econometrics
• · Knowledge of Group Disability Insurance
• · Experience interacting with multiple levels within an organization
• · Experience in leadership roles
• · Experience with SAS Enterprise Miner
• · Experience working with SQL, especially Microsoft SQL Server
• · Experience working with simulation-based models

Individual Life & Disability Claim Analyst Resume Examples & Samples

• Communicate with customers regarding medical conditions, restrictions & limitations, job duties, group short term disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position
• High school diploma or equivalent plus 2-4 years of disability claims experience required
• Excellent verbal and written communication skills (must be able to communicate with individuals experiencing illnesses, financial losses, or deaths of loved ones)
• Ability to build relationships with customers
• Advanced knowledge of claims practices, medical and financial statements, state regulations, and how they apply to the administration of policy provisions
• Must be creative and results oriented because of demands and nature of claims that this position adjudicates

Disability, Access & Functional Needs Planner Resume Examples & Samples

• Work with the Accessibility Coordinator and DAFN Manager to collect, track, and analyze data, including the development of DAFN strategies. In addition, work with internal and external partners to incorporate DAFN policies and strategies into new and existing emergency response plans
• Collaborate with Emergency Preparedness Manager, and make recommendations concerning the development, analysis and implementation of agency-wide policy/emergency plans
• Support the tracking, management and implementation of the MOUs pertaining to the court-ordered settlement, specifically the Sheltering, Accessible Transportation, and Backup Power MOUs. In addition, track capital ADA Compliance and remediation projects, specifically for the ADA Title II Shelter Remediation Project
• Review, update, test and implement comprehensive project/emergency plans, as well as staff DOE and City Emergency Operations Centers (EOCs) during emergency activations
• Perform planned comprehensive analyses of active projects; schedule, organize and occasionally lead meetings, in order that project stakeholders are cognizant of expectations, to ensure that all project deliverables and reporting deadlines are met
• On a continuing basis, oversee remediation projects and work closely with project management vendors on project planning, development and application
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above

Short Term Disability Senior Claims Representative Resume Examples & Samples

• Analyze and identify trends and provides reports as necessary
• Extensive work experience, possibly in multiple functions
• 2+ years of experience analyzing and solving customer's problems in an office environment using the telephone and computer as the primary instruments to perform job duties
• Intermediate proficiency using a keyboard and 10 key skills
• 1+ year working with Microsoft Excel - filtering, sorting and analyzing data
• 1+ year of Disability Claims experience
• Knowledge of Medical Terminology
• Demonstrates ability in customer service issue resolution and relationship building
• Demonstrate comfort utilizing multiple computer systems/applications, including Microsoft Office products
• Ability to make timely, confident decisions based on available facts
• Solid communication skills, including the ability to listen objectively and articulate the facts of an issue verbally and in writing
• Ability to take direction; respond to requests and feedback
• Work effectively and partner with others to contribute to a team environment
• Demonstrate initiative and willingness to learn new tasks
• Strong customer service and communication skills

Long Term Disability Claim Analyst Resume Examples & Samples

• Manages assigned caseload of disability claims for Long Term Disability. Managing this caseload involves claims of potentially long durations and complex, multi-faceted investigations as well as application of complex policy provisions
• Vendor management including selecting appropriate vendors when needed, managing and coordinating with vendors to gather more information or to manage the direction of the claim
• Communicates with internal and external resources and presents specific claim information at triage in a well thought out and detailed manner
• Monitors Social Security Determinations and other sources of income that coordinate with Long Term Disability Benefits. Can calculate, explain, and recover overpayments on disability claims
• Ensures a high level of customer satisfaction; resolves customer-impact issues, including customer specific and process issues
• Knowledge and Skills
• Thorough understanding of disability/life products policies, procedures and regulatory requirements
• Demonstrated understanding of the risk and liability associated with LTD claims
• Demonstrated interpersonal understanding and leadership ability
• Two years prior work experience in a related field (disability/life/medical insurance; Workers Compensation; Social Security Disability; customer service) with a record of consistently displaying the above-listed knowledge and skills
• Previous experience dealing with complex Short &/or Long Term Disability cases

Title IX & Disability Coordinator Resume Examples & Samples

• Provide dynamic and visionary leadership in the oversight and coordination of all aspects of Title IX and ADA compliance
• Consult and advise senior leadership, faculty and staff on Title IX and ADA compliance programs and initiatives
• Communicate with and educate the campus community regarding sexual discrimination and misconduct, Title IX rights and responsibilities, relevant university policies, processes for filing complaints and resources for education, prevention, reporting and response to sexual misconduct
• Develop, implement and coordinate innovative and effective training programs related to sexual discrimination/misconduct prevention, responsibilities and resources for students, faculty and staff
• Manage the Title IX and ADA public portals and ensure appropriate and timely routing of all complaints, requests for assistance, and inquiries to the necessary university offices responsible for delivering services and carrying out compliance functions
• Ensure the accuracy of institutional data and oversee compliance with required reporting under state and federal laws related to sexual discrimination/misconduct and accommodations for people with disabilities
• Collaborate with other campus offices, as needed, to coordinate and execute in a timely manner the University's response and investigation of complaints as pursuant to Title IX
• Oversee the development and implementation of periodic campus climate surveys
• Assist the Office of University Legal Counsel in preparing position statements, responses to charges of discrimination and requests for information
• Assist in the interpretation and updating of existing university policies and procedures and recommend new policies, procedures and best practices related to preventing, investigating and remediating sexual discrimination/misconduct
• Assist university stakeholders and compliance offices develop, implement, and assess appropriate support services and accommodations under ADA and any related University policies and/or procedures
• Provide central coordination of accommodation requests and related grievances, delegating requests and grievances to the appropriate university offices and monitoring to ensure appropriate institutional response
• Oversee the regular evaluation and updating of the university ADA Transition Plan, in consultation with relevant university offices and stakeholders
• Continuously monitor statutory and regulatory requirements related to sexual discrimination/misconduct and ensure appropriate and timely institutional compliance
• Identify and assess areas of risk related to compliance with federal and state non-discrimination laws and university policies
• Supervise staff and office operations
• Represent the university at conferences and with federal and state government compliance officers
• At least 5 years of relevant professional experience and demonstrated success with progressive responsibility in policy

Assistant Life & Disability Claim Analyst Resume Examples & Samples

• Bachelor's degree with one plus years of experience is preferred
• High school diploma or equivalent plus 2-4 years of work experience required
• Basic PC and keyboard skills with typing at 35 wpm
• Ability to maintain a high degree of accuracy and pay strict attention to detail
• Work independently, good analytical, organizational, problem solving and decision-making skills

STD Claims Case Manager, Group Disability Resume Examples & Samples

• Ability to manage multiple priorities and meet departmental turnaround times
• Ability to work independently and within a highly collaborative team environment
• Minimum 4 years of disability claim management experience (STD preferred), or other Group insurance experience

Regional Disability Integration Specialist Resume Examples & Samples

• Developing and implementing strategies to assist States to ensure accessible transportation options for individuals with disabilities in the event of an evacuation, are easily accessible and available in accordance with policy and procedures
• Coordinating to ensure the needs of individuals with disabilities are met and fully included in all components of the National Preparedness System established under section 644 of the Post-Katrina Emergency Management Reform Act of 2006
• Promoting awareness throughout FEMA via accessible electronic messaging, intranet, internet, SharePoint sites, regarding strategies for fully including individuals with disabilities
• Fostering and developing partnerships with disability advocacy and service agencies to enhance the development of FEMA brochures, newsletters, and other publications which are accessible as required under the ADA and the Rehabilitation Act to provide access to disaster information and FEMA services, programs, and benefits
• Domestic travel may be required

Senior Life, Absence & Disability Consultant Resume Examples & Samples

• Monitor success of projects in terms of scope, budget, timeliness and client satisfaction
• Incorporate compliance and professional standards into all work processes, including transparency, AFG, peer review and maintaining required licensure
• Ability to manage, motivate, and mentor more junior level staff

LTD Claims Case Manager, Group Disability Resume Examples & Samples

• Ability to prioritize caseload to meet turnaround times
• Demonstrate independent problem solving and decision making ability
• Ability to clearly communicate claim decisions and contract language verbally and in written correspondence
• Minimum 2 years of long term disability case management experience preferred

Coordinator of Disability Resources Resume Examples & Samples

• Assist with the university’s participation in the Federal Workforce Recruitment Program
• Coordinate and implement educational programs
• Collaborate with other campus departments to offer educational programming
• Work as a team member in the development of DRS policies and procedures for all aspects of programming and service delivery; participate in case consultation with other staff members
• Collaborate with Student Affairs staff regarding referrals and support services
• Represent DRS at meetings and serves on campus committees as assigned
• Assist with coordinating the DRS Advisory Committee
• Bachelor's degree in education, special education, counseling, rehabilitation counseling, psychology or related field
• One year of experience working with individuals with disabilities in a post-secondary and/or an adult based setting
• Master's degree in education, special education, counseling, rehabilitation counseling, psychology or related field
• National Certification for counseling or social work professions
• Licensure or eligibility for licensure as a counselor in Colorado
• Experience working with individuals on the Autism Spectrum
• Experience working with individuals with psychological concerns
• Knowledge of applicable federal and state laws, i.e. Americans with Disabilities Act & Section 504 of the Rehabilitation Act
• Knowledge of types of accommodations for students with disabilities in the postsecondary setting
• Knowledge of applicable federal and state laws pertaining to persons with disabilities
• Assertive Communication Skills
• Assessment Skills
• Conflict Resolution & Mediation Skills
• Organizational & Time Management Skills
• Strong Written Skills
• To conduct an intake interview and obtain information regarding a disabling condition(s)
• To conduct a thorough review of medical and /or psychological documentation & follow up with appropriate professionals regarding current functional limitations
• To coordinate accommodations with faculty, administrative and facilities staff
• To develop and present information regarding the assessment and implementation of accommodations in the postsecondary setting
• Ability to establish rapport and work with diverse clients

Associate Director, Disability Services Resume Examples & Samples

• Assisting the Director in the development of a seamlessly accessible curricular and cocurricular environment for students with disabilities
• Collaborating with and advising faculty, staff, students and others in the delivery of services
• Interpreting and implementing all university, state, and federal laws, and policies as necessary; and
• Ensuring that reasonable accommodations are provided for registered students within DS
• Determining program eligibility for services based on documentation of a disability, and assisting in the development of program policies and procedures; and
• Serving in the absence of the Director and assume oversight of the department as needed
• Master’s degree in higher education, counseling, or a related field
• Supervisory experience with professional staff or doctoral candidates
• Experience in evaluating, preparing and presenting detailed assessment reports and plans
• Must have a proven track record of experience and knowledge about disability-related assessments and disability-related issues
• Ability to collect and analyze data, and make recommendations based on findings
• Excellent interpersonal, communication and organizational skills
• Demonstrated knowledge of current disability law
• Must possess the ability to work collaboratively in a group and/or independently with individuals from diverse backgrounds
• Knowledge of psycho-educational test instruments, and alternative forms of individual student assessment pertaining to higher education and disability
• Experience working with students with disabilities in a postsecondary educational system; and
• Working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Amendments Act of 2008, the Family Educational Rights and Privacy Act, and other appropriate laws
• Experience working with individuals with psychological, physical (visible and invisible), sensory impairments, medical conditions, learning disorders, attention deficit disorder/attention deficit hyperactivity disorder and/or other conditions
• Experience and knowledge with assistive technology; and
• Experience with creating and presenting to stakeholders and partners

VP Absence Management & Short Term Disability Resume Examples & Samples

• You’ll build strong credibility and effective and trusting relationships with your team and other stakeholders to ensure business needs are met through operational and technological advancements
• You’ll serve as a strategic resource and trusted advisor with internal stakeholders, offering thought leadership regarding organizational and people-related strategy and execution
• Using your analytical skills, you’ll study trends and provide insightful data to propose, develop and execute on solutions, programs and best practices. You’ll establish data benchmarks, metrics and tools using appropriate key performance indicators to ensure outstanding service delivery
• You proactively identify barriers to success and work with other leadership member to define and implement innovative and cost effective solutions. You’ll identify areas of potential blind spots and put plans in place to remediate these
• You’ll keep abreast of market, legal and regulatory environments to ensure our disability programs, policies, and services maintain a competitive position in the marketplace. You’ll collaborate with other groups to support the sales effort to ensure sales growth and retention of business
• Diverse and effective talent, leadership and technical capability across the business is critical, so you will partner with the leadership team and our HR partners to support the growth of this trend including leadership development, succession planning and performance coaching/management
• You’re a strong inspirational and hands-on leader, capable of managing and bringing together diverse backgrounds and skill sets to create a team environment and produce intended results. You embrace stretch goals with enthusiasm while being grounded in reality
• You are able to create and articulate a vision as well as gain buy-in and collaboration from across the organization with the ability to interact at all levels internally and externally in order to integrate efforts to accomplish strategic initiatives and key objectives
• You are pro-active and self-motivated, inspire enthusiasm about the business and create a positive culture with high morale and strong performance
• You have the ability to generate pro-active strategies and creative solutions
• You’ll have demonstrated 10+ years of success in leadership positions with progressive responsibility
• You’ll have at least 3 – 5 years of Director-level experience managing a large and dispersed team of at least 50+ team members. Experience with effectively leading a remote workforce is very desirable as we explore alternative work arrangements
• You’ll have demonstrated the ability to develop, structure and implement business processes with a strategic mindset
• Experience in an industry such as insurance relating to interpreting and executing on contracts is desired. Prior leadership in customer based business process work to ensure outstanding customer experience through our absence and claims process is required
• You’re an effective change leader with exceptional influencing and presentation skills. Ideally you’ve played a key role in a large scale transformational organizational change initiative
• You have the ability to deal with constantly changing internal and external environments. You’re flexible and adaptable with the ability to evaluate the need for change and the impact of those changes on the business
• As a highly motivated and results-driven professional, you bring expertise in driving and delivering technology solutions
• While not required, Lean Six Sigma certification or experience leading or playing a significant role in Lean or other process improvement methodologies is highly desirable
• Willingness and ability to travel 20% of the time to visit other office locations and attend industry conferences is required
• A BA/BS from a reputable, accredited institution is required. MBA or equivalent degree is preferred

Disability Administrator Resume Examples & Samples

• Process, review and attach images to the correct claimant in navigator
• Handles expense payment as indicated in the invoice
• Set-up AMS claim for different policies
• Set-up and/or update EFT, address change and related clients
• Handle multiple tasks in a fast-paced environment
• Proactively reports any concerns that needs escalation to the management
• Basic internet skills and knowledge of MS Word and Excel
• Has excellent customer service skills and accountability for customer requests or issues
• Is solution-oriented and demonstrated sound judgment and decision-making skills
• Has ability to probe, investigate discrepancies and resolve issues
• Responds to challenges and opportunities in a positive and productive manner

Associate Director of Student Disability Services Resume Examples & Samples

• Conducts intake interviews; communicates to students the student disability accommodation process and resources on campus; and refers students for other appropriate services
• Ensures the effective implementation of accommodations for students, including: insuring note-takers have been assigned for eligible students in a timely manner; insuring proctors have been assigned, rooms have been reserved, and the academic unit has obtained exams for students with special exam arrangements, arrangements have been communicated to all pertinent parties in a timely manner; communicating with instructors, advisers, deans of students, deans and medical personnel when students being accommodated for chronic, episodic conditions need to make up work due to symptoms
• Conducts trainings for staff to insure adequate knowledge of accommodating students
• Leads the development, implementation, maintenance and improvement of system to effectively and efficiently provide texts in alternate formats
• Collects, verifies, and maintains disability documentation and other relevant information; analyzes and interprets students' diagnostic psycho-educational assessments/scores; and forwards all disability documentation to appropriate clinicians for independent review
• Determines eligibility for services and appropriately communicates information about disability accommodations and services
• Oversees provision of auxiliary aids and services, including materials in alternate formats, interpreters, and adaptive technology, etc.; provides students with resources related to disability issues and accommodation needs
• Manages Injured Student transportation and/or other accommodations
• Provides technical assistance to faculty, staff, administrators and other Ivy+ institutions; networks with disability agencies and other community organizations providing services to students, including but not limited to: Chicago Lighthouse, Chicago Hearing Society, CAIRS and Caption First
• Documents communication and events by writing and filing case notes; assists with the development of policies and procedures which reflect best practices among peer institutions; updates Student Disability Services website; maintains student-tracking database; contributes data for the annual and other reports when necessary
• Hires and supervises student worker staff; provides appropriate student employee development opportunities,
• Assists the director in managing the budget, monitoring and reconciling account; and processing payroll. Prepares financial and/or administrative reports

Long Term Disability Resume Examples & Samples

• Determine, on a timely basis, the status of assigned claim by applying the appropriate contractual provisions to the medical and occupational facts of the claim
• Conduct initial eligibility review
• Establish case file based on documentation criteria
• Review Claim packet: Claimant Statement, Employer Statement and Physician Statement of claim form to identify employee date of hire, class, date of disability and enrollment information
• Identify if additional information is required
• Review contractual benefits and provisions of employer’s policy
• Assess pre-existing & continuity of coverage status
• Determine, based on the employment information, if claimant meets the eligibility terms of contract, e.g. actively at work, employee class, etc
• Confirm medical evidence supports restrictions and limitations presented
• Review all physicians’ statements, notes and records included with claim submission. Seek advice from clinicians as appropriate
• Review description of job duties to determine occupational requirements and determine if an occupational analysis is needed from a vocational specialist
• Research as needed to clarify diagnosis, treatment plans, duration protocols or occupational expectations utilizing internal sources, e.g Internet,
• Consult, as needed, to clarify diagnosis, treatment plans, duration protocols or occupational expectations utilizing internal professional medical and vocational rehabilitation resources
• Life Waiver & LTD Analysts should coordinate information to avoid duplicate requests
• Obtain all pertinent and necessary information to evaluate claim credibility
• Conduct claimant and employer interviews and, as needed, claimant- physician interviews
• Understand where professional resources, e.g. medical, vocational rehabilitation, investigative and legal, can add value to the review process
• Track status of outstanding informational requests
• Follow up as needed with informational resources to ensure claim decision is being made in a timely manner
• Consider face to face visit with claimant
• Prepare written rationale of claim decision based on a review of the contractual provisions and the analysis of the medical and occupational records
• Access medical and occupational information presented to
• Identify the action plan’s critical junctures
• Determine required professional resources at each critical juncture of the action plan
• Develop, document and communicate a periodic review schedule for the action plan
• Evaluate the effectiveness of the action plan modifying as needed to ensure effective management of claim
• Monitor the action plan’s progress on a regularly scheduled basis
• Ensure claimant and employer are actively engaged in the implementation of the plan of action
• Facilitate as appropriate periodic reviews by professional resources
• Ensure medical and vocational records are reflective of current facts
• Proactively evaluates opportunities for claims resolution to promote a balance
• Investigate medical forms, records and test results to identify opportunities for case management intervention
• Identify candidates for clinical record reviews and analysis
• Succinctly articulate issues and facts for presentation to medical staff
• Seek agreement on plan of action
• Provide follow up and feedback on progress against plan of action
• Assess occupational job duties and claimant’s training, education and experience for vocational rehabilitation referrals
• Identify candidates for occupational assessment
• Succinctly articulate issues and facts for presentation to vocational rehabilitation staff
• Understand where, when and how professional resources both internal and external, e.g. medical, vocational, investigative and legal can add value to the process
• Establish cooperative and productive relationships with professional resources
• Recognize and leverage skills and expertise of professional resources
• Seek advice and input into decision making process
• Facilitate multi-discipline medical, vocational rehabilitation reviews and strategy sessions as needed
• Ensure personal development as a claims professional
• Remain current with all Sun Life’s business claims practices and policies
• Read interoffice communications
• Attend in-house training including Benefits Conference sessions and workshops
• Keep current with industry disability management practices
• Read industry periodicals disseminated in department
• Stay current on relevant medical, occupational, legal and economic trends by participating in department training and communication programs
• Identify and develop career objectives and action plans to achieve them
• Seek opportunities to accept challenges and developmental opportunities
• Pursue industry courses and professional designations

Disability Appeals Specialist Resume Examples & Samples

• 3-5 yrs of claims experience that directly aligns with the specific responsibilities for this positionORFor candidates with an Associate’s Degree or above, 0-1 year of claims experience that directly aligns with the specific responsibilities for this position
• 0-1 yrs of insurance policy contracts experience
• Proficiency with Microsoft Office Suite
• A demonstrated track record of consistently meeting and/or exceeding performance expectations
• Possesses a bias for action and avoids workplace distractions
• Drives performance targets to completion

Manager of LOA & Disability Resume Examples & Samples

• Associate or Bachelor degree preferred
• Excellent writing and communication skills. Must have attention to detail and be well-organized
• 3-5 years Disability experience
• Prior experience using HRIS/Payroll software a plus

Life Absence & Disability Consultant Resume Examples & Samples

• Support all LAD Product activities for Mercer Marketplace
• 5-7+ years of industry related experience
• Expertise in the life, accident & disability benefits field
• Required to obtain and maintain appropriate licenses as required by state regulations and Mercer policies

Senior Disability Administrator Resume Examples & Samples

• Ability to use the desktop computer system
• Typing skills (at least 8000 KPH or 35 WPM)
• Has excellent oral and written communication skills
• Has keen attention to detail (critical)
• Strives for continuous improvement
• Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
• Has superb organization skills and ability to multi-task and can work under time pressures

Manager, Disability Case Management Resume Examples & Samples

• Responsible for the direction of the Claims Team to ensure consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards
• Provides technical guidance to team members
• Resolves complaints, problems, and coverage questions which have been escalated through the Sr. Claims Case Manager on the team
• Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires
• Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures
• Comprehensive knowledge of legal liability, general insurance policy coverage and state regulations
• Thorough knowledge of claims investigation techniques as well as the medical and legal aspects of a claim
• Ability to plan, prioritize and organize claims workload for the unit
• Demonstrates good interpersonal skills including verbal and written communications
• BS/BA degree plus 3+ years of claims experience

Manager Disability Management Resources Resume Examples & Samples

• Supervise Nurse Case Managers, Vocational Case Managers and/or administrative support staff to provide timely, accurate, objective and cost-effective medical and vocational services. Support timely, accurate and thorough investigation of disability decision and ongoing management of disability claims
• Provide for appropriate containment of the company’s liabilities and excellent customer service by supervising Nurse Case Managers or Vocational Case to provide timely, successful and cost-effective Return to Work services
• Support the assessment and management of policyholder accounts, support intervention and reporting strategies in response to sales, marketing and client needs and claim trends. Maintain metrics to reflect RTW Program results, vendor results, physician consultant results, IME results and medical/vocational staff results to contribute to the sale and retention of business
• 2 years demonstrated project management skills preferred, or the equivalent combination of education and/or relevant experience

Disability Service Coordinator Resume Examples & Samples

• Assists in facilitating or delivering reasonable accommodation for the students’ online environment (virtual classrooms) and ground campus to ensure programmatic access to Grand Canyon University including testing accommodations, note-taking services, and printed materials in alternative formats as well as assistive technology
• On a daily basis, assists Department Management and/or Administrators with advocacy, guidance, crisis intervention, referrals and assists students in pursuit of educational goals
• Receives and responds to routine inquiries regarding disability services provided via phone, TTY, email, in-person, internet by students and parents. Elevates inquiries to either the Disability Services Administrators or Department Management as necessary
• Assists in scheduling, facilitating and supervising students’ class testing in house for those approved for accommodation. Orients students to testing policies and procedures
• Monitors students’ progress in individual online classes and tracks progress and completion of assignments
• Maintains confidential databases/logs of student information including student monitoring activities, phone conversations, testing on a regular basis as required
• Coordinates with vendors for assistive technology and books in alternative formats, and ensure available products are published on the University’s website for eligible students’ access
• As necessary, alerts or notifies Department Management of the need for student wellness checks
• Assists staff in coordinating seating and reservations at annual commencement ceremonies, other events throughout each semester and/or accessing residence halls or other buildings on campus. May assist students who are non-ambulatory with access to the events and buildings, such as maneuvering, steering or pushing wheelchairs into position
• Ensures all required communications is disseminated to eligible students and faculty regarding testing processes, policy changes, etc
• Provides coverage, as necessary, in the absence of the Administrators
• Bachelor’s degree from a regionally accredited institution in counseling, psychology, special education, sociology, or similar
• Six months’ work experience in an office or administrative capacity or a role providing similar services and assistance
• Familiarity and understanding of available assistive technologies in order to assist students
• A skill and ability to communicate in a non-English language or American Sign Language is helpful but not required

Long Term Disability Team Leader Resume Examples & Samples

• Preferred but not required: College degree with 2+ yrs. experience in a supervisory position
• Thorough knowledge of disability claims preferred
• Monitors daily activities of Analysts to ensure desired productivity and customer service goals are met
• Participates with team by making recommendations on staff performance assessment and development
• Process Excellence
• Result Accountability
• Coaching & Feedback
• Decision Effectiveness
• Telephone work. Call the claimant and asking questions regarding work ability, hobbies, functional level and other income. Call other stakeholders (Plan Sponsors, doctors, pharmacy provider, etc.) as required
• Prepare and forward letters/forms to claimants and other stakeholders
• Perform Navigator system work including setting tasks for Perm Specialist and Perm Case Managers
• Liaise with LTD Case Managers and Disability Specialists for any issues or concerns

Disability Management Consultant Resume Examples & Samples

• Coordinate activities related to medical management of injury/illness cases under the guidance of corporate medical directors
• Coordinate the accommodation process for client departments according to the ADA Regulations. Includes job analysis and return to work activities
• Assist management in determining employee Fitness for Duty and coordination of related processes
• Communicate clearly and timely with management, employees, medical director, and fellow Disability Management team members. Consult with employees and management on applicability of other available resources (LTD, Workers Compensation, Medical Benefits, EAP/Mental Health Benefits, Fitness for Duty Exams, Etc.)
• Provide on-site support for mandatory physicals (DOT, ERT, OSHA)
• Support employee Health and Wellness initiatives, including health fairs, immunizations, health education and SouthernLifeStyle programs
• Available for "24x7 on call" assistance approximately 1 week per month
• Provide medical support for employees working on storm restoration

Life, Absence & Disability Lead Consultant Resume Examples & Samples

• Cross-sell other Mercer and Marsh and McLennan Companies products and services to clients
• Build market presence by leading and presenting at industry seminars and conferences
• Develop sophisticated benefits design and renewal strategies and drive the development of tools and solutions to address complex client issues
• BA/BS degree Completion of continuing education to maintain credentials as required State Health and Life Insurance Licenses required
• 18 years experience in identifying, designing, recommending and implementing LAD benefits

Life, Absence & Disability Senior Consultant Resume Examples & Samples

• Lead and participate in new business opportunities with sales channel partners
• State Health and Life Insurance Licenses required
• 15 years experience in identifying, designing, recommending and implementing efficient, innovative business solutions to clients' complex health care benefits challenges
• Renowned expertise and industry reputation in the health & benefits field
• Excellent organizational and project management skills with the ability to prioritize and handle multiple and complex tasks in a demanding work environment

Life, Absence & Disability Consultant Resume Examples & Samples

• Interpret benchmark data and present to client
• Participate in client calls and meetings, as appropriate
• Understand more advanced underwriting and financial skills, LAD claim management, LAD product offerings and administration, technical tools, and intranet resources such as H&B MercerLink by participating in training courses, online learning, or through learning from more experienced colleagues
• Provides expert advice and guidance to management, union representatives and employees regarding WSIB, STD & LTD claims, disability management and workplace accommodations
• Maintains effective communications with Insurer / WSIB, Human Resources partners, management, unions, employees and service providers, as required, to facilitate timely return to work programs
• Partners with internal departments, external agencies, WSIB, insurance carriers and external consultants to ensure occupational and non-occupational claims are managed with due diligence and in cost effective manner
• Collaborates with workplace parties to resolve barriers to successful and sustainable accommodation and return to work plans
• Develops and delivers formal training for Early and Safe Return to Work procedures
• Monitors and consults with company representatives, independent medical and/or legal consultants and WSIB & insurance carriers regarding claims activity for objectionable findings
• Researches (i.e. prior WSIAT claims, health issues), prepares and submits files for appeals/submissions to Appeals Branch and insurance carriers
• Prepares and submits files for appeals/submissions to Appeals Branch and insurance carriers
• Conducts financial risk analysis/assessments based on claims history and reports of key performance indicators
• Reviews existing and new legislation to ensure internal policies and procedures comply with Federal, Provincial and Local Legal requirements; enforcing adherence to requirements
• Adapts policies, procedures and practices and communicating as required; coaching, counseling, and assisting employees, staff and management in health awareness, claims management and the return to work process
• Promotes and supports related OH&S accident prevention activities as required
• Education: College Degree
• Additional Education Preferred: Bachelor's/University Degree
• Preferred field of study: Occupational Health and Safety
• Other Training/Certifications Required: Disability Management
• Licenses/Certifications: CHRP, CSRP or CDMP

Senior Life Accident & Disability Senior Consultant Resume Examples & Samples

• Lead complex client engagements, including managing overall service delivery, strategy, financial evaluations, plan design, renewal, business placement, benchmarking and other studies
• Develop sophisticated benefits design and renewal strategies and drives the development of tools and solutions to address complex client issues
• Effectively communicate Mercer's position on latest industry trends to clients
• Establish effective carrier/vendor relationships to serve clients in benefits procurement and administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments)
• 10 to 15 years of experience in identifying, designing, recommending and implementing efficient, innovative business solutions to clients' complex LAD benefits challenges
• Expertise and industry reputation in the LAD benefits field
• Proven management skills in leading large, complex projects

Disability Access Consultant Resume Examples & Samples

• Coordinating access to services and accommodations for students with disabilities
• Meet with students to determine current accommodation needs and continue to provide ongoing support for the duration of their academic career
• Coordinate referrals to appropriate resources both within the university and in the community
• Review disability documentation to determine eligibility for services
• Provide information to prospective students and their parents regarding services, university resources, transition questions and concerns, documentation guidelines, and the process for determining reasonable accommodations
• Work collaboratively with High Schools, Community Colleges, Universities, Vocational Rehabilitation and other community agencies to provide ongoing support for students
• Provide timely and responsive service to students
• Work with faculty and staff to ensure an optimal learning environment is created for students
• Provide guidance to faculty and staff regarding questions they have in working with students with disabilities
• Conduct presentations, develop programming, and engage with various departments and agencies in order to ensure collaborative support for students with disabilities
• Maintain confidential files and records
• Participate in university committees
• Stay current on theories, best practices, and current legislation related to disability issues, developmental education, and student development
• Support and participate in spirit, pride, and tradition initiatives
• Duties as otherwise assigned
• Days and Schedule: The DRC office is open Monday through Friday from 8:00 am to 5:00 pm; this position will require occasional evening and weekend commitments
• This job is primarily located at the ASU Tempe location; however, incumbent may occasionally be required to travel to other ASU campus locations to perform work or represent the department
• Evidence of a Masters degree in Higher Education
• Experience working with students with disabilities in a Higher Education Setting
• Experience coordinating services for students
• Experience providing one on one support for students
• Experience in reviewing disability documentation
• Experience in developing and maintaining meaningful partnerships/relationships
• Experience working with Assistive Technology
• Demonstrated knowledge of applicable federal and state laws, policies, regulations and standards (e.g. Section 504 and the ADAA)
• Demonstrated knowledge of universal design principles and techniques
• Demonstrated knowledge of ASU Sun Devil Way and Educational Outreach and Student Services Goals
• Administer leaves of absence for employees in accordance with State and Federal regulations and L3’s policies and procedures
• Determine employee eligibility for disability and leaves of absence, including but not limited to FMLA, ADA, State-specific related leaves, Workers’ Compensation, as well as Short-Term Disability and Long-Term Disability
• Provide accurate information to employees regarding leave eligibility and entitlements, as well as employee responsibilities before and during their leave
• Maintain highly confidential employee Personal Health Information and files
• Complete administrative tasks as needed
• Strong knowledge of federal and state leave and disability laws and the ability to coordinate various leave types and accommodations
• Strong communication and team/interpersonal skills; strong leadership capabilities, and ability to initiate and maintain cross-team relationships
• Ability to abide by L3's policies
• Maintain regular attendance based on agreed-upon schedule
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Previous experience using SAP
• Advanced knowledge of excel
• 1+ years directly related experience

Disability Vocational Case Manager Resume Examples & Samples

• Professional certification as Rehabilitation Counselor (CRC) and a Master's Degree in Vocational Rehabilitation. (Required)
• 3 years Vocational Practitioner or 2 years vocational rehabilitation experience in a disability claim environment. (Required)
• Solid working knowledge of computers, Outlook, MS Word. Basic knowledge of OASYS (computer program used in voc rehab field to conduct Transferable Skills Assessments)
• Strong counseling skills a plus
• Committed to meeting the expectations of internal and external customers. Maintains excellent customer relations while continuously identifying opportunities for improvement. (Required)
• Able to solve problems, deal with concepts, and utilizes analysis, experience and judgment to make effective decisions. Demonstrated ability to recognize opportunities and take appropriate action. (Required)
• Communicates information in a clear, concise, and timely manner while using appropriate verbal/written channels of communication. (Required)
• Demonstrated time management skills, ability to set priorities, and identify critical tasks that deliver the highest impact. (Required)
• Able to learn new technical, business, and system skills quickly. (Required)
• Demonstrates ability to understand new industry, company, and product knowledge quickly and proficiently. (Required)
• Ability to develop comprehensive knowledge of CIGNA Group Insurance mission and values, structure, products, and marketing process. (Required)
• Ability to understand DMS contribution to CIGNA Group Insurance profitability and the financial effects of decisions and operating expenses. (Required)
• Demonstrates the ability to function as an individual and a team member. Willing to share information and resources. (Required)
• Delivers the highest quality services which meet and exceed the requirements of our customers. (Desired)
• Demonstrates commitment to continuous improvement by participating in a learning environment. (Desired)
• Generates innovative ideas, approaches and solutions while being flexible and adaptable despite the conflicting demands of the situation. (Desired)

Disability Resume Examples & Samples

• Evaluate and analyze claim files to determine appropriate adjudication of claims
• Carry a full caseload of claims requiring regular validation activities or large accounts, as applicable
• Further refine and broaden knowledge of disability contracts, policies and products and continue to develop in-depth understanding of medical and vocational issues
• Apply and analyze technical contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements and liability decisions. Responsible for timely and accurate claims review, initiation and completion of appropriate claim validation activities, and effective communication of rationale for claims action
• Verify on-going liability and develop strategies for return to work opportunities as appropriate. Continue to develop and strengthen claim validation and return to work techniques
• Provide excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries
• Coordinate file strategies utilizing specialized resources including nurses, physicians, vocational rehabilitation, attorneys, CPA etc
• Evaluate the need for and ensure timely referrals to other areas (i.e., EDU, medical assessments, etc.) as appropriate
• Independently build action plans, analyze outcomes and render a determination in accordance with our quality and service guidelines
• Maintain organizational service and quality standards on all assigned claims
• May perform other duties as assigned
• Expectation of increasing levels of skill and ability; ability to manage a wide variety of claims independently
• Ability to interact effectively and professionally with claimants, employers, medical resources, attorneys, accountants, brokers, sales representatives, etc
• Strong service and quality orientation
• Incumbent is expected to begin pursuit of industry related coursework towards a professional designation (ALHC, ACS, FLMI, etc.)
• Possess strong analytical and problem solving skills
• Strong communication, verbal, written and listening, as well as strong interpersonal skills
• Meets the standards for this position, as defined in the Talent Management framework
• 3-5yrs+ work experience in a large corporate environment
• Cross functional experience - partnering with internal departments/experts
• Experience managing complex claims involving medical, financial, and legal documentation analysis
• 2yrs+ related work experience in a large corporate setting

Disability Services Manager Resume Examples & Samples

• Directs personnel actions including recruiting, new hire actions, interviewing and selection of Disability Services Advisors. Responsible for interviewing, making salary determinations, training, and conducting performance evaluations. May initiate promotions, transfers, or disciplinary actions
• Serves as a liaison between students, faculty and University administration to ensure ADA compliance of existing policies, as well as, provides review and recommendations for proposed policies related to Disability Services and compliance with the Americans with Disability Act
• Participates in the development and implementation of departmental goals, expectations and objectives. This may also include assisting management in the preparation and monitoring of the departmental budget on a yearly basis to ensure all goals are met
• Works collaboratively with Disability Services management team to ensure that University procedures in the University and the Disability Services Office align with federal and organizational policies and standards
• Maintains a professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Direct supervisory responsibility for Disability Service advisors
• Performs other duties as assigned or apparent
• A Bachelor's degree in business, education, psychology or related field required
• A thorough knowledge of disability services, federal, state, and local laws and regulations related to the Americans with Disabilities Act
• At least two years of progressively responsible experience with ADA compliance required to perform the functions indicated above
• At least two years of experience servicing students in an academic setting
• At least one year of management experience and experience developing and implementing training programs and/or team building and motivational activities, as well as, managing department programs and activities, preferred
• Must have proven experience participating and/or assisting in the development, implementation, and enforcement of department and/or divisional goals, objectives, policies, and procedures
• Must possess excellent oral, written, and interpersonal communication skills to effectively interact with students, faculty and university personnel and deliver controversial or sensitive information
• Must possess the ability to understand, apply and interpret state and federal regulations and University policies and procedures, as well as communicate and provide guidance to students, faculty, and campus personnel, as described above
• Must be results oriented and able to independently manage multiple projects, processes, and activities simultaneously

Asst Life & Disability Claim Analyst Resume Examples & Samples

• Communicate with customers regarding medical conditions, restrictions & limitations, job duties, individual disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position
• High school diploma or equivalent plus 2+ years of work experience
• Ability to maintain confidentiality and work within grey
• Bachelor’s degree or equivalent, plus 4+ years related experience
• Avanced knowledge of claims practices, medical and financial statements, state regulations, and how they apply to the administration of policy provisions
• Ability to effectively communicate in a clear and concise manner, assisting insureds, agents, underwriters, attorneys, and others in understanding the various policies and riders
• Is highly organized, prioritizing multiple actions and maintenance of a fully documented claim file
• Is a confident decision maker
• Willing to hire at a higher level if experience dictates

Life Accident & Disability Resume Examples & Samples

• BA/BS preferred
• At least three years of industry related experience
• Excellent interpersonal skills; strong oral and written communication skills
• Ability to prioritize and handle multiple tasks in a demanding work environment

Program Coord Disability Management System Resume Examples & Samples

• Analyzing documentation submitted to the SDAO from students with Deafness or Hard of Hearing and Blindness or Low Vision disabilities registered in Trinity College, Pratt School of Engineering, Divinity School, Duke Eye Center, Fuqua School of Business, Graduate School, Nicholas School of the Environment, Doctor of Physical Therapy Program, Physician Assistance Program, Sanford School of Public Policy, School of Law, School of Medicine, School of Nursing, Talent Identification Program and Durham Regional-Watts School of Nursing
• Analyzing SDAO Consultant Reports, drawing conclusions and making recommendations to the SDAO director
• Coordinate Assistive Technology software implementation for employees and students
• Train employees and students of Assistive Technology equipment and/or software
• Acquire and prepare textbooks to be put in alternative format
• Scan and edit materials in alternative format
• Coordinate interpreting, real time captioning and other services for students and employees who are deaf and hard of hearing
• Prepare text in Braille for students with visual impairments
• Develop and maintain up-to-date procedural manuals
• Develop and maintain relationships with vendors
• Assist ADA Facilities Program Director with surveying new construction and existing buildings on Health side and Campus side
• Responsible for date entry of health surveys
• Responsible for input and maintain up-to-date accuracy of Campus surveys
• Create and maintain reports to analyze and monitor data

Disability Claim Handler Resume Examples & Samples

• Effectively manage claim duration and productivity to established targets
• Maintain high level customer focus and provide service deliverables on time
• Daily prioritization decisions with an emphasis on Intake/Adjudicate process variations
• Ensure the accuracy of case management and claim information, and compliance with policy provisions and state/federal regulations
• Make accurate claim payments in accordance with the terms of the contracts
• Compile and update accurate account and process information. Recognizes problems, identify trends and summarize information for improvement recommendations
• Utilizes appropriate resources to assist with claim, desk and process management
• Meet/exceed established performance standards (i.e. MPR objectives)
• 5-7+ years of industry related experience; expertise in the life, accident & disability benefits field; specialty Absence, Disability and Life program consulting preferred
• Knowledge of FMLA and ADAAA legislation preferred
• Experience with Absence and Disability claim audit activities preferred
• Experience with PTO program consulting preferred

Disability Management Team Lead Resume Examples & Samples

• Acts as subject matter expert and first level support for Disability Management team case managers
• Independently handles escalations and resolves issues
• Ensures that quality and control measures are followed
• Compile data for Monthly Quality Review for review with manager
• Assists in the develop of action plans to reduce service issues and improve escalation channels
• Develop and maintains high level of team member skills through robust training material and delivery of new hire and on-going training ensuring customer satisfaction
• Support efforts to increase customer satisfaction through established processes including responding to Customer Contact Survey responses and the daily multiple calls review process
• Proactively identifies areas where they can add value to the business with reference to its key drivers
• Participate in projects and initiatives focusing on continual process improvements
• Taking ownership for the continued implementation of a “client first” culture in HRSS
• HS/GED Required
• Bachelor’s degree or equivalent experience strongly preferred
• Shared Services experience preferred
• Advanced HRMS, CTMS and OSC skills required
• Excellent verbal and written skills required
• Analytical experience
• Disability Management experience
• Process management skills/experience
• Demonstrated understanding of Customer Service Operations
• Able to take ownership and accountability of own work and drive to a successful resolution
• Demonstrated commitment to teamwork
• Delivers superior guidance and client support and leverages internal expertise
• Highly motivated, analytical, organized and methodical

Disability & Leave Coordinator Resume Examples & Samples

• Verifies disability & leave-relatedand ADA interfaces to ensure proper information is sent to vendors and keystakeholders understand requirements
• Create, analyze, track and distributeleave status and review leave reporting with leaders, HR, Benefits and/or disability& leave vendor
• Review potential leave cases and provide special commentary to Benefits Team & HR management regarding return to work, corrective actions, and other employee relations issues
• Coordinates with HRIC/Payroll/Resource Desks to ensure employees are paid properly from sick, vacation, and/or other paid leave time; ensures elimination period are satisfied and employee record reflects proper status
• Coordinating and tracking all aspects of disability, leaves and permanent modified duty positions for the company while ensuring compliance with all related laws and regulations
• Providing guidance to employees and managers concerning disability, leave and modified work duties cases
• Processing, verifying, and maintaining personnel documentation relating to disability & leave and modified work duties
• Compiling and preparing ad hoc reports, documents, and updates pertaining to disability & leave and ADA accommodations
• In partnership with Benefits & HR and disability & leave vendor, mapping of LOA/ADA processes and identifying efficiencies
• Manageinsights gathering from data to recognize trends and implement optimizations
• Ensureimplementation of best practices and stay up to date with the requirements andregulations
• 2+ years’ experience handling disability & leave claims
• Key behavioral & interpersonal characteristics:Customer-focus, team player, solid interpersonal skills, ability to navigatethrough an ambiguous environment with minimal guidance, positive energy,passion to learn, coachable, respectful, maturity, integrity and self-motivated,“can-do” attitude
• Strong organizational / execution skills: Attention todetail, bias for action, ability to balance multiple competing demands andflexibility to deal with short timeframes & changing priorities
• Exhibit solid communication, organizational and people skills in order to effectively manage client relationships
• Contribute to the ongoing business retention and growth by cultivating excellence in your team and continuous proactive engagement with your assigned clients to ensure full understanding of their evolving needs and how we can meet and exceed their expectations with respect to their group disability program
• Development and growth of team
• Recruiting and resolution of employee performance issues
• Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business

Manager, Disability Appeals Resume Examples & Samples

• Develop strong relationships with our internal business partners to ensure that the established criteria, processes and standards related to claims decisions are adhered to and maintained throughout the appeal process
• Build strong relationships with our Plan Sponsors, working in partnership with them ensuring we are meeting expectations in managing appeals
• Exhibit solid communication, organizational and people skills in order to effectively deliver quality decisions to our customers
• Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability claims decisions, and, provide ongoing coaching for the team’s continued development
• Develop the skills and competencies of Appeals team through the establishment of individual development plans and appropriate training/development opportunities
• Act as the primary resource for your assigned team, giving staff direction on targets, workload management, difficult cases, department workflow and processes
• Proactively address clients’ needs and address complaints that may be escalated to you
• Execute calibration activities within the team to ensure consistency of practice and application of the established criteria, processes and standards
• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
• Individual/team productivity and quality performance management
• Oversight of financial expenditures that impact profitability and liability of the claims that are managed within our operations
• Reviewing escalated Appeal decisions and provide coaching to Managers and/or Disability Claim Consultants
• Recruiting, development and growth of the team
• Establishing and deepening client relationships as Appeal’s team representative of Group Disability
• Analyze business performance trends to evaluate the factors potentially impacting claims decisions and Identify opportunities to advance the effectiveness of claims decision practices
• Deliver, or support training, in quality improvement, investigations, and other risk management or quality assurance activities
• 5 to 10 years Disability Claims experience
• Proven Leadership/People Management experience
• Solid organizational and motivational skills
• Excellent communication, influencing and negotiation skills
• Experience with Operational Excellence and continuous improvement that defines and delivers national processes and/or best practices

Half-time Disability Services Coordinator Resume Examples & Samples

• A master's degree in Education, Psychology, Rehabilitation, counseling, etc. is preferred. Experience may substitute for some of the required education
• A Bachelor’s degree with a minimum of three years experience providing accommodations to students with disabilities at a post secondary level
• A strong candidate will have solid technology skills
• Evidence of a Master's degree in Higher Education
• Experience reviewing disability documentation
• Experience in working with Assistive Technology
• Experience working with Assistive Technology (i.e., JAWS , Kuzwell, Duxbury, Dragon Naturally Speaking. Magic, etc.)

Disability Analyst Resume Examples & Samples

• Ongoing regular and consistent attendance is essential to meet the demands of this job and provide necessary services
• Responsible for safeguarding personally identifiable information for all claimants
• Responsible for managing a caseload of approximately 80-100 claims, assuring timely actions are taken in order to meet individual and agency goals in claim clearance, processing time and quality
• Reviews evidence and renders initial determination of eligibility (allow or deny) for disability in accordance with Social Security Administration (SSA) law, court orders, rulings, and regulations. Determines the type of documentation necessary to support a decision and whether a finding of temporary presumptive disability is warranted. Reads and analyzes medical evidence, compares objective medical findings from differing medical sources, applies judgment to ascertain the existence, nature, and severity of the impairment or impairments. Develops the claim by contacting pertinent medical and vocational sources in writing or by telephone. Contacts claimant by telephone to clarify information in the claim. Contacts claimant's relatives or other sources for third party information on how claimant's alleged disability impacts the activities of daily living. All claimant and third party contacts are documented in writing in the claim file
• Questions treating physicians, both over the telephone and in writing, to resolve discrepancies between the physician's medical opinion and the physician's reported objective medical findings. Gives appropriate weight to treating physician opinion either accepting or rejecting that opinion while considering objective clinical findings. Cites specific clinical and laboratory findings, symptoms, observations, lay evidence and reports of daily activities. Describes how the evidence substantiates the Disability Analyst's conclusions. Considers and responds to any alleged limitations imposed by symptoms such as pain or fatigue. Recognizes when objective findings meet or equal criteria defined in the SSA Listing of Impairments. Considers the effects of vocational and lay evidence on the ability to engage in substantial gainful activity
• Identifies physical or mental limitations imposed by an impairment or combination of impairments. Applies judgment in preparing residual functional capacity (RFC) statements for all types of adult physical and mental impairments. Applies judgment in preparing Childhood Disability Evaluation forms for physical and mental impairments including the resulting functional impact of those impairments on claims involving children
• Applies technical judgment to complex medical, non-medical, and vocational factors to determine whether the claimant can return to past work or perform other work that exists in the national economy. Using a legal framework establishes pertinent findings of fact and uses those to rationalize and explain disability decisions. Issues a formal determination of eligibility based on Social Security Administration (SSA) law, court orders, rules, and regulations. Issues personalized determination notices
• Reviews evidence on disputed reconsideration decisions prepared by other Disability Analysts. On reconsideration, conducts review of evidence from initial decision to determine what additional evidence is required to support or overturn that decision. Applying the same case processing techniques used in developing initial claims, completes a de novo review and issues a new disability determination. Applies SSA law, court orders, rulings, regulations, and reasoning to objectively and fairly reconsider the complex information in rendering a new determination for disability. Each case is decided on it's own merits and must be legally sound
• Reviews evidence and renders determination for ongoing benefits on Continuing Disability Review claims. Determines and reviews the comparison point decision of the prior claim allowance. Obtains and analyzes current medical and functional evidence to perform a comparison review to determine if medical improvement has or has not occurred. Rationalizes the decision of continuation or cessation of benefits. Issues personalized determination notices
• May conduct specialized review of court ordered cases in order to render a new determination of eligibility for disability under SSA rules and regulations
• Reviews incoming medical, vocational, and lay evidence for completeness. When necessary, decides what type of medical examination to purchase to further document the claim and authorizes such purchase. Manages an assigned budget for purchase of independent medical examinations and laboratory testing
• Experience adjudicating Social Security Disability claims following Social Security regulations in a Disability Determination Services
• Currently working in a Disability Determination Services adjudicating Social Security claims
• Preference will be given to those who have Social Security Administration program experience in the adjudication of disability claims for Social Security Disability Insurance and Supplemental Security Income

Ergonomics & Disability Management Coordinator Resume Examples & Samples

• Claims management of WSIB claims including submissions, correspondence, and liaison with the Worker’s Safety and Insurance Board
• Coordinates the return-to-work program for employees by working in cooperation with the employee, department leader, H&S Coordinators and WSIB
• Follow up with employees upon their return-to-work by visiting them on the shop floor and monitoring their progress to ensure a successful return-to-work
• Complete ergonomic assessments both proactively and reactively
• Collaborate with various departments or other resources to implement effective corrective actions to eliminate ergonomic hazards
• Coordinate and maintain the Physical Demands/Job Safety Analysis program
• Acts as an active supporting resource to the Joint Health, Safety, Ergonomics and Environmental Committee
• Provides and/or coordinates the appropriate ergonomics training to necessary members of Leadership, the production staff and members of the JHSEEC
• Ensure compliance with Magna Ergonomics Metrics Program
• Comes to work each day, as scheduled
• Approaches each day and each challenge with a positive attitude
• Supports and models the Presstran operational procedures/policies, Employee Handbook and “How We Work Together”, Magna Employee’s Charter, Magna Corporate Constitution
• Follows and complies with all operational procedures/policies as stated in the Employee Handbook, Quality and Environmental programs (egg. TS16949, ISO14001)
• Required to adhere to all Health and Safety programs in accordance with the OHSA. Follows and ensures the Company’s procedures regarding safety rules and regulations are followed throughout their assigned area
• Takes pride in keeping their work area clean and tidy
• Related Bachelor of Science Degree through a recognized university (i.e., major in Kinesiology, Ergonomics, Human Kinetics, or Occupational Biomechanics)
• Working knowledge of Ergonomic principles, anthropometry, physiology, biomechanics, anatomy and human factors and various ergonomic assessment tools (e.g. Snook Tables, RULA, biomechanical modeling software, NIOSH Equation, etc.), recognized ergonomic guidelines, standards and best practices,
• Working knowledge of WSIB legislation/policies and procedures
• Minimum three (3) years’ work experience (manufacturing and/or automotive environment would be an asset)
• Knowledge of Occupational Health and Safety Legislation an asset
• Demonstrated ability to work independently as well as within a team
• Ability to exercise tact, discretion, good judgment and strict confidentiality
• Excellent analytical, organizational, communication, time-management and problem solving skills
• Must possess human relations, leadership skills and maturity of judgement
• Strong computer skills including Microsoft Office applications, window and web-based applications
• Experience with JACK, BakPak/HandPak Software an asset
• Early Intervention 35%
• Determines claimant rehabilitation potential and captures necessary screening information by reviewing policyholder/claimant eligibility and disability action plans
• Captures and modifies information relating to vocational services on a regular basis for other team members to update/modify subsequent disability action plans/claim strategies
• Evaluates timely activity and case development of an effective return to work plan with an end result of a return to work and/or the most appropriate outcome
• Independently and with team members, determines claimant rehabilitation eligibility status and identification of non-standard policy language by reviewing contracts and analyzing claim information
• Routinely evaluates case studies to identify trends, issues, and concerns. Makes any necessary modifications
• Customer Service/Focus 25%
• Participates directly in customer service calls, visits, pre-sales, installations, and renewals
• Consistently anticipates and pro actively addresses service related issues/concerns within required time frame to meet customer's expectations
• Supports business retention by pro actively becoming involved with customers to ensure complete customer satisfaction
• Provides continuous communication to team members and customers to share learnings and ensure consistency
• Partnership 30%
• Understands and is able to articulate claimant's perspective
• Facilitates relations with and between Case Managers, business partners, and customers to develop claim strategies and reduce the total cost of disability in all forms
• Supports pricing and contract design by communicating acquired information relative to employers (e.g., layoffs, mergers, staffing changes) to business partners and Case Managers
• Monitors and shares contract trends/performance and communicates to Case Manager and/ or Core Team Leader to ensure most effective and efficient contract for customer
• Conducts ad hoc claim reviews when appropriate
• Consistently recognizes and leverages individual contributions and perspectives of other team members
• Supports and participates in team and individual coaching activities
• Actively supports and contributes to team service quality and financial objectives
• Collaborates with team members and business partners in identifying and implementing improvement opportunities
• Maintains rehabilitation certification requirements of the position- Professional certification as Rehabilitation Counselor (CRC )
• 3 years Vocational Practitioner or 2 years vocational rehabilitation experience in a disability claim environment. (Preferred)
• Acting as a consultant to department and division management, and client organizations on disability related situations in the organizations they are supporting
• Conceptualizing and recommending key strategies and corporate initiatives related to disability management
• Providing analysis, advice, and education to executives and managers on disability related issues that can be highly sensitive and complex
• Consulting with corporate leaders around strategic disability issues
• Participating in the development of policies and practices related to disability management that have broad impact
• Ensuring compliance with current laws, regulations, benefit plans and contract provisions related to disability management
• Conducting or managing investigation on sensitive situations and negotiating settlements or issues to resolve differences
• Performing other responsibilities and duties as assigned
• Three years of experience consulting on disability processes including independently identifying client needs, analyzing information, developing action plans, and providing advice and counsel on complicated and sensitive matters
• Three years of demonstrated experience working with Federal and State disability benefits and policies, and absence management processes including current leave and accommodation laws (FMLA, CFRA, ADAA, etc)
• Two years of experience giving oral presentations to a variety of audiences
• Bachelor’s degree in Human Resources, Business Administration, or a related field or an equivalent combination of formal education, training, and experience
• Demonstrated experience using oral and written communication skills in a professional setting to respond to managers’ and clients’ business needs, and interface effectively and/or collaborate with others
• Demonstrated experience using Microsoft Word, Excel, and PowerPoint
• Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

Disability Representative Senior Resume Examples & Samples

• Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a disability plan
• Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan
• Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets
• Communicates clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence
• Refers cases as appropriate to supervisor and management
• Knowledge of ERISA regulations, required offsets and deductions, disability duration and medical management practices and Social Security application procedures
• PC literate, including Microsoft Office products

Senior Disability Representative Resume Examples & Samples

• Utilizes the appropriate clinical resources in case assessment (i.e. duration guidelines, in-house clinicians)
• Communicates with the claimants providers to set expectations regarding return to work
• Medically manages disability claims ensuring compliance with duration control guidelines and plan provisions
• Coordinates investigative efforts ensuring appropriateness; provides thorough review of contested claims
• Evaluates and arranges appropriate referral of claims to outside vendors for physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities
• Negotiates return ot work with our without job accommodations via the claimants physician and employer

Disability Clinical Specialist Resume Examples & Samples

• Performs clinical review of referred claims; documents decision rationale; and completes medical review of all claims to ensure information substantiates disability
• Provides clear and appropriate follow-up recommendations for ongoing medical management of claims; ensures appropriate recommendations are made on claims
• Makes timely, appropriate contact with employee and/or providers to discuss employee's clinical status, progress and work status
• Achieves appropriate quality audit scores on a consistent basis
• Acts as clinical resource to colleagues within the program
• Travels as required
• Knowledge of current medical practices in health care management in a variety of areas (including, but not limited to, orthopedics, general medicine for acute and chronic conditions, general surgery, mental health, obstetrics, oncology, and physical and occupational rehabilitation)
• Oral and written communication, including presentation skills

Disability Representative CA Resume Examples & Samples

• Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan
• Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets
• Refers cases as appropriate to team lead; maintains professional client relationships
• Excellent oral and written communication

Budget Fellow, Ref-dob-disability Services Resume Examples & Samples

• Budget Fellow I: $44,690- A Bachelor’s degree. Advances to Budget Fellow II after one (1) year of satisfactory service
• Budget Fellow II: $48,937– A Master’s degree in public administration, economics, business administration, public policy, public affairs or a closely related administrative or managerial field; or, a Bachelor’s degree and two (2) years of professional work experience including one (1) year in public administration. Advances to Budget Fellow III after one year of satisfactory service
• Budget Fellow III: $52,943– A Master’s degree as specified for Budget Fellow II and one (1) year of professional budgeting experience within a governmental jurisdiction; or, a Master’s degree in any field and two (2) years of professional work experience including one (1) year in public administration; or, a Bachelor’s degree and four (4) years of professional work experience including one (1) year of public administration. Eligible for annual salary increases based on performance
• Ensuring appropriate community-based programs are available to individuals transitioning from developmental centers to more integrated community-based support systems
• Assisting with development and review of appropriate payment mechanisms and rates for NFP-delivered community services; and
• Evaluating the impact of various public policy initiatives on OPWDD’s NFP sector, including recent minimum wage increases, options for delivering services through a Managed Care network, and ensuring appropriate Conflict Free Case Management opportunities

Interim Disability Services Consultant Resume Examples & Samples

• A minimum of 3 years of experience facilitating the interactive process to identify and provide reasonable accommodations for employees with disabilities, including the coordination of medical leaves and facilitation of medical separations
• A minimum of 3 years of experience interacting with employees who may have a variety of physical, psychiatric, sensory and/or cognitive disabilities, and their treatment providers
• Advanced knowledge and experience interpreting federal, state and local leave and disability laws and statutes in an employment setting
• Effective interpersonal skills including conflict resolution, problem solving, and promoting collaboration
• Strong time management skills and the ability to complete tasks on time under tight deadlines
• Advanced written communications skills with attention to detail and the ability to maintain documentation and follow procedures in accordance with established standards
• Working knowledge of industrial insurance
• Determines customer eligibility by reviewing contractual language and medical documentation, interprets information and makes decisions based on facts presented
• Pays all covered claims accurately and timely
• Executes on all customer performance guarantees
• Responds to all telephonic and email inquiries within customer service protocols in a clear, concise and timely manner
• Ability to handle potentially high levels of call volume from customers and clients
• Manages both new claims and open claims equally and maintains decision times
• Adheres to standard timeframes for processing mail, tasks and outliers
• Supports and promotes all integration initiatives (including Family Medical Leave, Life Assistance Programs, Integrated Personal Health Team, Your Health First, Healthcare Connect, etc.)
• Demonstrates focus on team and office goals by developing an understanding of relationships with our business partners and positively interacting with business partners as needed
• Understands Cigna Group Operations and Corporate Compliance, Polices and Procedures and best practices
• Stays abreast of ongoing trainings associated with role and business unit objectives
• Mentors and coaches new hires as needed
• Ability to serve as a point person for projects and/or reporting functions
• Provides assistance to Senior Claim Manager with responsibilities as needed
• Identifies issues, proposes solutions and follows through on commitments
• BA/BS degree preferred
• Minimum of 3 years disability claim management experience
• Exceptional customer service standards and delivery
• Strong oral and written communication skills
• Ability to prioritize and multi-task
• Ability to thrive in a fast-paced environment and meet deadlines
• Strong math and calculation skills
• Excellent interpersonal, organizational, negotiation, investigative, analytical and research skills
• Conflict resolution skills
• Critical attention to detail
• Team oriented
• Proficient in Microsoft Office
• Multilingual skills are highly desired

Coordinator, Disability Services WC Resume Examples & Samples

• Maintain and troubleshoot AT Resources software and produce necessary reports for tracking and evaluation
• Procure or create all alternate format texts as needed for students with disabilities
• Conduct intake activities for FRCC students; collect and review documentation of disability, determine accommodations, communicate with faculty and instructors as necessary
• Maintain student files related to accommodations
• Facilitate accommodations for students with disabilities including proctoring assisted testing and/or securing, training and scheduling proctors as needed
• Counsel students regarding general learning issues and strategies for success, e.g., study skills, test anxiety, self-advocacy, problem solving/coping strategies, etc
• Act as advocate for students with disabilities
• Conduct presentations on disability and learning development issues and act as liaison between the Disability Support Services office and faculty
• Assist with data bases for tracking Support Services and learning outcomes
• Act as secondary representative for FRCC/WC disability services at statewide Consortium and Disability Services Council meetings
• Graduation from a regionally accredited college/university with a Bachelor's degree in Special Education, Rehabilitation, Developmental Education, Counseling, Computers, Occupational Therapy or a comparable field
• Two years experience in community college disability support, tutoring, post-secondary developmental education or related field
• Knowledge and understanding of computer application, including the Microsoft Office suite, developmental and learning disability support software and computer assistive technology is needed
• Excellent inter-personal an written communication skills. Good organization skills. Ability to work effectively with diverse populations and staff. Ability to prioritize workload with multiple demands and frequent interruptions
• Experience in higher education disability support including interpreting disability documentation and/or psychological evaluations. Knowledge of ADAA/504 requirements
• Establishing and/or maintaining an assistive technology computer lab. Advanced skills in Microsoft Access. Working knowledge of Banner student database
• Knowledge of American Sign Language is helpful, but not required

Senior Product Manager, Disability & PFL Resume Examples & Samples

• 5 - 7 years of experience in group insurance or employee benefits that directly align with the specific responsibilities of this position
• Partners with Team Leader to manage team's claim performance according to published quality and compliance standards including Performance Guarantees by completing quality reviews, identifying trends and coaching staff
• Partners with Team Leader to develop, motivate, recognize and retain staff to build bench strength within the organization and achieve overall turnover goals
• Partners with Team Leader to ensure contingency plans are in place to achieve results when challenges arise (staffing shortages, new business, system implementation, etc.)
• Partners with Team Leader to ensure business objectives are achieved in a highly compliant and ethical manner consistent with governing laws and regulations including, but not limited to, Sarbanes-Oxley and SAS 70 Controls
• Works closely with Claim Managers and expert resources to ensure appropriate partnering
• Communicates Cigna Group Operations and Corporate Compliance, Polices and Procedures and best practices to employees. As new regulations and updates are communicated, ensures employees are sufficiently trained and understand the regulations and updates
• Stays abreast of ongoing trainings associated with role and business unit objectives, as well as ensuring staff is updated on role-appropriate trainings
• Monitors and adjusts team workload distribution as needed
• Demonstrates solid planning and organizational skills with the ability to address short and long term goals while prioritizing and addressing ongoing issues
• Supports customer centricity by proactively identifying customer needs and creating innovative solutions to meet customer challenges. Looks for new ways to accomplish objectives and takes extra steps to deliver customer service that meets and exceeds expectations
• Supports retention and profitable growth by assisting in offsite and onsite client visits, conference calls and finalist presentations
• Ensures a consistent high performance work culture exists
• Demonstrates strong analytical and negotiation skills to solve complex claim and customer issues
• Suggests improvements, sets high standards and works diligently to achieve financial business objectives
• Demonstrates ability to understand, interpret and effectively communicate contractual language
• Works with business partners to ensure successful implementation of new accounts as well as changes on additional lines of business with existing accounts
• Supports ongoing enhancements of all systems to ensure successful implementation
• Accountable for own decisions and honors both internal and external commitments
• Accepts challenges and demonstrates accountability for own developmental opportunities
• Previous experience managing, directing or coaching others preferred
• Minimum of 2 years Disability claims experience required with 3 years Long Term Disability claim management experience preferred
• Business acumen of group insurance industry
• Experience in delivering exceptional customer service
• Strong drive for results
• Team oriented focus with ability to motivate team to perform at the highest level
• Ability to prioritize critical objectives focusing on high impact components
• Maintains professionalism and flexibility despite conflicting demands
• Executes decisiveness even when dealing with ambiguity
• Ability to learn process and product information and adapt quickly and effectively
• Strong analytical skills and ability to comprehend and clarify complex concepts
• Excellent interpersonal, organizational, negotiation, conflict resolution and presentation skills
• Clear and concise professional communication using all mediums
• Integrity, objectivity and personal accountability
• Exposure to Six Sigma strategies a plus

Case Manager, Short Term Disability Resume Examples & Samples

• Conduct meetings and/or interviews with stakeholders to review existing information, understand objectives and to elicit needs
• Conduct workflow analysis, define user requirements, identify issues and recommend and implement solutions
• Analyze and manage production problems
• Lead and/or support compliance activities
• Documentation of functional and non-functional requirements
• Work on small to medium enhancements meeting time and quality targets/standards
• Lead components of small to medium changes initiatives
• Mentor, develop, coach motivate team members
• Conduct benefit analysis for small to medium change initiatives
• Investigate business and systems issues and identify areas of opportunity
• Liaise with centralized QA resources during the investigation and testing phase of projects, or lead testing activities for internally tested applications and projects
• Co-ordinate implementation activities with the business
• Collaborate with geographically and culturally diverse cross-functional teams
• 5 + years of business analysis or development experience in a similar environment
• 3 + years of professional experience in an Information Systems environment
• Well-developed knowledge of system design and analysis and productivity improvement methodologies
• Familiarity with software development and project management lifecycle practices
• Good understanding of systems environments, quality assurance and change management
• Effective interviewing, influencing, facilitation and presentation skills
• Excellent written and oral communication skills, including the ability to communicate with all levels of management

Long Term Care & Disability Expert Resume Examples & Samples

• Knowledge of Protection business especially stand-alone LTC and Disability products with and without savings component
• Knowledge of SII framework
• Strong statistical, actuarial and modeling skills
• Knowledge of reinsurance and underwriting technics
• Ability to work with Big Data experts and technics
• IT skills include SAS, R, VBA
• Ability to work with a team in a multicultural environment
• Ability to lead working groups and projects, work in project mode
• Ability to communicate with various stakeholders (Management Committee, Life CROs, actuarial experts, mathematical experts, ACPR, internal/external auditors), and write reports destined to AXA Group and AXA entities’ Top Management
• Demonstrate accuracy, quality and timeliness of deliverables
• Be organized, autonomous, have a sense of responsibilities
• Be innovative and flexible, show ability to listen and pragmatism
• Major in statistics, actuarial sciences, finance, Master (BAC+5) or PhD, university or “Ecole” (ENSAE, ISFA, ISUP, EURIA…)
• 5 to 8 years in an insurance company or a consulting firm with experience in Life & Savings, Protection, finance, modeling

Individual Markets Operations Life & Disability Contact Center Team Lead Resume Examples & Samples

• Leadership or relative internal experience preferred
• Experience in financial services or high touch customer service environment preferred
• Experience with process evaluation, Six Sigma experience preferred
• Excellent verbal and written communication skills and ability to craft internal and field facing memos and documentation
• Ability to diffuse difficult situations or conversations, escalating to manager as needed
• Ability to manage multiple business processes or functions
• Superior organizational skills and attention to detail across a variety of tasks
• Demonstrate ownership, accountability and follow through when reviewing workflows, exceptions and anomalies
• High level of accountability, discretion and independent decision making with minimal leadership assistance
• Proficient in Outlook, Microsoft Word and creating Excel spreadsheets and PowerPoint presentations preferred
• Verifies disability & leave-related and ADA interfaces to ensure proper information is sent to vendors and key stakeholders understand requirements
• Create, analyze, track and distribute leave status and review leave reporting with leaders, HR, Benefits and/or disability & leave vendor
• Manage insights gathering from data to recognize trends and implement optimizations
• Ensure implementation of best practices and stay up to date with the requirements and regulations
• Strong organizational / execution skills: Attention to detail, bias for action, ability to balance multiple competing demands and flexibility to deal with short timeframes & changing priorities
• Key behavioral & interpersonal characteristics: Customer-focus, team player, solid interpersonal skills, ability to navigate through an ambiguous environment with minimal guidance, positive energy, passion to learn, coachable, respectful, maturity, integrity and self-motivated, “can-do” attitude
• Proficient skills with Microsoft Office Suite with particular proficiency in Microsoft Excel, Word and Power Point

Short Term Disability Complex Claims Case Manager Resume Examples & Samples

• Conducts eligibility reviews
• Completes detailed phone interviews with claimant
• Collects and confirms that medical and/or psychiatric data support claimant’s restrictions and limitations
• Conducts analysis of supported restrictions and limitations with occupational demands
• Reviews claim payments for accuracy of amount and duration within established limits
• Sets claim action plans to ensure that determinations are adjudicated in a timely, accurate, and efficient manner
• Interprets contracts and ensures consistent, fair claims practices and adherence to appropriate laws, regulations, and procedures
• Obtains documentation, as necessary, to substantiate claim or to provide service by communicating via telephone with brokers, agents, employers (clients), claimants, hospitals, physicians, attorneys, and other resources
• Partners with vocational staff to identify return to work opportunities and/or accommodations to promote health work
• 2 years of disability related claims experience required
• 1-2 years of customer service/financial service experience required
• Associate’s or Bachelor’s degree in psychology, related field, or equivalent experience
• Proven ability to work in a team environment
• Proficiency in Microsoft Office 2016 (including but not limited to Word, SharePoint, PowerPoint and Excel) with the ability to learn new and complex computer systems
• Master’s degree (doctorate preferred) in Education, Special Education, Psychology, or a relevant field associated with higher education
• Knowledge and understanding of civil rights laws, particularly ADAAA and Section 504
• Possession of one or more of the following: Interpreting Certificate, Transliterating Certificate, Comprehensive Skills Certificate or an Oral Interpreting Certificate, California Coalition of Agencies Serving the Deaf (CAD) are desirable but not required
• Three to five years of experience in higher education or with students in an educational setting and in provision of academic support services to students is preferred
• Knowledge of learning assistance operations and techniques, learning evaluation and assessment, and data analysis is required
• The candidate must demonstrate multicultural awareness and competence, and have the ability to work in a diverse environment and serve constituents from a wide variety of backgrounds
• University teaching experience is also desirable. The candidate must demonstrate a commitment to student success
• Collaborates with the director in adhering to the policies and procedures regarding academic services to students with disabilities
• Completes intake and disability verification process for students with disabilities and negotiates accommodations with students. This includes determining whether a student qualifies for disability accommodations, determining specific accommodations for academic, housing, and other student campus needs at all university sites and online, assisting students as needed in securing reasonable accommodations at clinical or internship facilities, communicating accommodations to pertinent faculty and staff, monitoring delivery of accommodations, and proctoring exams, as needed
• Maintains records and statistics on disability services including maintenance of verification records and correspondence of students requesting or receiving academic accommodations. Also, interacts with students, parents, and faculty in the resolution of conflicts regarding accommodations
• Adheres to standards of confidentiality and FERPA when working with students, parents, faculty, and staff
• Serves as the contact person in securing and providing oversight to sign-language interpreters, real-time captioners, and oral interpreters as independent contractors for services to students with disabilities
• Maintains currency on theory and trends on disability-related issues including legal developments and technology for equal access
• Provides flexible, responsive and high quality service to the university community and continuously assesses processes and procedures, revising accordingly
• Participates on university-wide committees representing the needs of students with disabilities and promotes a deeper understanding of disability-related issues across campus (e.g., faculty workshops, planning Disability Awareness Week)
• Must be self-motivated with good organizational skills

Intern, Center on Technology & Disability Resume Examples & Samples

• Under close supervision, an intern will perform entry level professional duties of moderate difficulty providing the opportunity for professional training in various functional areas throughout the company. Performs assigned duties to acquire knowledge of methods, procedures and standards required for successful performance. May perform duties such as gathering and organizing data to provide information for departmental special projects or reports; basic arithmetic computations; assist in preparing written reports; accompany professional level employees on assignments; conduct interviews with clients or internal personnel to obtain basic information for departmental use; contacts other departments or outside agencies by phone to request or give information and other related duties as assigned. Assignments serve to offer practical experience and broad exposure to the company’s organizational structure. Utilizes current company-wide and/or department specific software to complete assignments. Note: Specific activities vary by assignment. A wide range of college majors are considered based on specific needs of department such as: Psychology, Social Work, Criminal Justice, Finance, Business Administration, Human Resources, Public Health, Purchasing, Public Administration, Community Development and Communications
• Analyzes, generates and maintains records and other reference material necessary for departmental use
• Answers and makes phone calls, responds to program related questions and sends written material as appropriate
• Composes, types and prints reports, general letters, spreadsheets, e-mail, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources
• Applies research techniques and analytical methods to the study of administrative systems, organizational structures, policies and procedures
• Conducts special studies in conjunction with a project, analyzes data and makes recommendations based upon studies
• Associate’s Degree or its International Equivalent
• Requires intern to have at least 2 yrs. of college experience
• Articulate, professional and able to communicate in a clear, positive manner with clients and staff
• Ability to speak a foreign language is a plus
• Prior work experience in a non- governmental organization (NGO)

Disability Resources Coordinator Resume Examples & Samples

• Coordinate support services for students with learning disabilities and/or Attention Deficit Hyperactivity Disorder
• Interpretation of students’ psycho-educational assessments to determine eligibility for accommodations and specific services; assist in acquiring additional documentation and/or clarification of submitted documentation
• Provide oversight of note-taker services and supervise Graduate Service Assistant in the coordination of note-taker services
• Develop and disseminate transition resources for prospective students with disabilities and represent DRC at transition fairs and meetings as needed
• Facilitate DRC programs, including the Culture of Accessibility Leadership Program, DRC Peer Mentoring Program, and disability awareness programming
• Assist DRC and other University units in attaining unit, Divisional, and University goals and objectives
• Sound decision-making and problem-solving abilities, as well as the ability to work strategically to manage competing demands
• Ability to foster a collaborative work environment with faculty, students, and staff
• High level of commitment to professionalism and excellent verbal and written communication skills
• Knowledge of government regulations that pertain to students including FERPA and ADA/Section 504
• Demonstrated sensitivity to the concerns and needs of a diverse student population
• Experience with the WLAD, ADA, FLSA, FMLA, Title VII, and applicable WAC, RCW's, and court rulings related to disability and industrial insurance
• Excellent verbal and written communication skills are required: Ability to communicate policies and legal/medical terminology to clients and staff. Ability to adapt communication style to suit situations that will include meetings with senior managers, correspondence with medical personnel, and facilitating medical separation meetings with upset clients. Ability to establish and maintain effective working relationships with centralized disability services staff in order to effectively implement King County's Reasonable Accommodation in Employment for Individuals with Disabilities policy
• Knowledge of and ability to read and understand medical terminology, interpret technical reports and understand disabilities
• Skill in effective time-management, planning, prioritizing and coordinating multiple projects with critical timelines
• Ability to interpret and evaluate events/issues and use analytical skills to successfully anticipate, recognize and resolve problems
• Ability to operate without well-defined policy and recognize precedent-setting situations
• Proficiency in the following: MSWord, Excel, Outlook, and the Internet
• Knowledge of benefits programs related to persons with disabilities is highly desirable
• Experience working in the public sector and unionized environment
• Experience in designing and/or providing ongoing training for management and staff regarding their roles, responsibilities and legal obligations on issues such as federal, state and King County leave benefits, medical absence and accommodation issues, and disability discrimination or harassment
• Demonstrated ability to conduct or provide support on internal investigations regarding disability discrimination

Manager, Group Disability Resume Examples & Samples

• Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team’s continued development
• Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
• Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes
• Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
• Performance management assessments for direct reports
• Quality assurance and achievement of service standards and monthly targets
• Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
• Foster a strong relationship with Business Development to support proactive client management for assigned clients

Disability Services Consultant Resume Examples & Samples

• Ability to adapt communication style to various situations that involve meetings with management, human resource personnel, clients and other relevant stakeholders
• Ability to think creatively and analytically around reasonable accommodations and to successfully anticipate, recognize and resolve problems
• Experience in the design and implementation of disability and leave training to various levels of employees within an organization

Disability Coordinator Resume Examples & Samples

• Review disability documentation and assessment findings, directing implementation of recommendations as appropriate
• Arrange for services and programs that provide support, education, and assistance to students with disabilities
• Oversee the implementation of assistive technology. Track the equipment that the office owns, arrange for installation of current software updates, and arrange for students to receive their textbooks electronically
• Counsel students on academic probation and those eligible for student success interventions (S3) by conducting regular meetings, monitoring progress, advising, and communicating with faculty to assist students in reaching college standards
• Provide supplementary academic advising to students with disabilities
• Arrange living accommodations for mobility-impaired students by contacting housing, physical plant, and campus safety; ensure accessible, safe housing and classrooms for mobility-impaired students
• Serve as a resource person to students, parents, faculty, campus community and the broader external community as appropriate
• Experience working in a college or university with students with disabilities
• Assessment and diagnostic skills in the area of learning disabilities
• Good Communication Skills and translation ability
• Willing to communicate process and legal processes
• This position requires a Master’s Degree (M.A or M.Ed.) in psychology, higher education, rehabilitation counseling, learning disabilities, or related field
• 3-5 years of related experience, and/or equivalent combination of education and experience
• Knowledge of Section 504 and ADA at the post-secondary level is essential

Coordinator, Disability Advocacy Program Resume Examples & Samples

• 3-5 years' Managed care experience
• Knowledge of medical terminology & medical records procedures
• Knowledge of Facets, Jiva, EXP, RightFax, MS Office
• Knowledge of referral procedures for case management, including state requirements regarding case management
• Knowledge of Children’s Special Health Care Services program and/or medical claims processing in a disability determination service office or related experience preferred
• Ability to identify and utilize cultural and community resources useful

CPP Senior Disability Administrator Resume Examples & Samples

• Work closely with LTD Case Managers to identify appropriate cases to apply for the CPP disability benefit and help develop strategies to ensure all integration opportunities are being captured
• Work closely with the Plan Member and at times Plan Sponsors to assist with the CPP application process by helping with the completion of the application, following up with the Member and CPP to ensure that the application has been submitted, and utilizes discretionary decision-making to provide the appropriate medical information from the claim file that HRDC requires to ensure that the application is successful
• Knowledge of LTD case management processes and practices
• Good mathematical skills and knowledge of medical terminology
• Ability to interpret policy language and analyze data and outline opportunities for improvement
• Analytical and able to make quick decisions and recommendations using sound business judgment
• Self-initiative with a proven ability to offer alternatives and/or implement solutions
• Ability to probe, investigate discrepancies and resolve issues
• Tact and diplomacy in building and maintaining effective and cooperative relationships with Plan Members and Plan Sponsors
• Understanding of Navigator an asset
• Excel proficiency

Disability Consultant Resume Examples & Samples

• Manage a high volume of disability files, many of which can be complex in nature, from start to return to full work duties (note: adjudication of STD and LTD is done by a third party provider)
• Partner with multiple stakeholders including external STD/LTD adjudicators, WSIB/WSB/CSST contacts, Head Office, Warehouse, and Store General Managers, Human Resources Representatives, lawyers, Physicians, and Associates
• Partner with 3rd party providers to develop and/or provide feedback on gradual or modified return to work plans. Lead return to work meetings with 3rd party, manager and associate if required. Monitor return to work plans keeping all stakeholders apprised of success and edit as required
• Communicate case updates in a timely and effective manner to all required parties
• Responsible for all case documentation in internal database and all letter correspondence for associates within client group
• Collaborate with Associates, Managers, Insurance Company, Provincial Workers’ Compensation in returning associates to their own job, or appropriate meaningful modified work
• Actively facilitate return to work meetings with associate, Manager, HR and disability provider in person or via phone to ensure all parties are in agreement with job modifications, gradual RTW schedule, etc
• Demonstrated ability to positively challenge stakeholders regarding any service concerns, claim outcomes, challenges on acceptance of return to work dates, gradual or modified plans etc
• Demonstrated knowledge of WSIB/WCB/CSST related legislation and a demonstrated ability to challenge WSIB/WCM/CSST claims by appealing decisions
• Demonstrated ability to research and make recommendations for ergonomic equipment in order to facilitate an effective return to work for associates
• Attend tribunals with 3rd party representative and provide information and opinions as required
• Review medical restrictions that are given by treatment providers. Work collaboratively with managers to ensure appropriate accommodations are made. Arrange Independent Medical Exams (IME), if appropriate
• Connect with worker’s compensation adjudicators, nurse advisors, and return to work specialist to ensure a safe and timely return to work
• Work collaboratively with the entire disability team to ensure that team goals are being met
• Administration –Generate and distribute on-line LOA reports, filing, letter correspondence, ensure administrator updates HRIS system with the appropriate information
• Act as a resource to managers on case management issues providing support to managers for problems for which there is a suspected or claimed medical work related problem
• Demonstrated ability to take a leadership role in working through difficult and sensitive situations
• Working knowledge of relevant legislation, e.g. Human Rights Code, Occupational Health & Safety and applicable Disability and WSIB/WBC/CSST Legislation
• 3 to 5 years of progressive experience in proactive disability case management including STD, LTD and WSIB/WBC/CSST
• Demonstrated experience working with complex claims including WSIB/WCB/CSST and appealing claims when necessary

Life & Short Term Disability Analyst Resume Examples & Samples

• Ability to utilize claim investigative techniques to identify and evaluate claim information in a fair and objective manner
• Detail oriented; ability to analyze and research contract information
• Demonstrated ability to make balanced decisions with the highest degree of integrity and fairness
• Ability to express ideas and recommendations clearly and with a high level of professionalism in written and oral communications
• PC skills; ability to operate effectively in an imaged environment
• Ability to work with others in a highly collaborative team environment
• Demonstrated ability to multitask and balance goals and priorities
• Excellent customer service skills and problem solving skills, and basic math skills
• Operating knowledge of claim payment systems preferred
• Meet with students to determine current accommodation needs and provide ongoing support for the duration of their academic career
• Demonstrated knowledge of all applicable federal and state regulations and standards regarding access for students with disabilities including, but not limited to: Rehabilitation Act of 1973, Section 504 and the Americans with Disabilities Act of 1990
• Demonstrated knowledge of documentation required to verify disability accommodations eligibility in higher education
• Demonstrated knowledge of available community resources for people with disabilities
• Demonstrated knowledge of Arizona State University policies and programs related to individuals with disabilities
• Demonstrated knowledge of the principles, concepts, methods and techniques of Universal Design and its application across the higher education environment
• Demonstrated knowledge of the principles and practices of supervision
• Demonstrated knowledge of the standards, requirements and regulations regarding confidentiality of information
• Evidence of effective both verbal and written communication
• Experience in the use of personal computers and related software applications including, but not limited to word processing, database technologies, internet research and spreadsheet development
• Experience in developing and delivering specialized professional presentation and training programs on disability issues
• Experience in establishing and maintaining effective working relationships

Senior HIM Coordinator Disability Chabert Resume Examples & Samples

• Required High school Diploma or equivalent
• Required – 4 years of relevant experience. Education may be substituted for experience
• Must have computer skills and dexterity required for data entry and retrieval of information
• Bachelor's degree with 1+ years of experience is preferred
• Bachelor’s degree or equivalent, plus 4-6 years related experience
• Experience in reviewing confidential medical information

Disability Determination Casework Supervisor Resume Examples & Samples

• Reviews claims and plans case development to adjudicate claims
• Gathers necessary medical, vocational and other evidence by telephone and letter contact to clarify initially submitted information and obtain additional information needed to adjudicate a case
• Reviews and analyzes medical, psychological, psychiatric, social, educational and vocational evidence to determine the severity of medically determinable impairments, justifiable onset date, and credible work-related limitations in accordance with Federal regulations and programmatic mandates
• Requests consultative medical examinations to adjudicate claims and manages scheduling arrangements with medical providers and claimants to ensure that claimants attend examinations
• Researches the affects of disease processes and resulting impact on the ability to perform work-related activities
• Prepares documentation for favorable decisions; prepares written decision rationales and letters to inform claimants of unfavorable decisions made on their disability applications; and explains due-process and appeal rights
• Authorizes payment of medical invoices
• Maintains up-to-date reference materials and manuals necessary to the adjudication process
• Three years experience in caseload management which includes managing the flow of cases from beginning to completion
• Three years experience in evaluating a variety of disability claims and making disability determinations including reevaluating prior decisions for disability reviews and appeals claims to adjudicate reconsiderations of initial claims and prehearing reconsiderations of continuing disability reviews
• Three years experience in interpreting Social Security Administration laws, rules, regulations, standards, policies and procedures
• Three years experience in disability adjudication appeal and review process
• Six months experience in narrative report writing
• The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers and internal partners
• The ability to identify and efficiently gather outstanding claims assessment information
• A strong commitment to quality, accuracy and timeliness
• Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders
• Impeccable time management and organizational skills
• Reviewing incoming STD/LTD claim applications against an established set of criteria
• Identifying and following up for outstanding information
• Initiating and maintaining frequent email and telephone contact with plan members and plan sponsors and health care providers
• Applying contractual provisions to set up all STD/LTD claims using web-based software
• Triaging claims through contractual, medical, functional and vocational analysis
• Approving, paying and managing claims through executing established claims management processes and principles
• Transitioning STD and LTD claims to the STD Case Managers or Long Term Disability (LTD) Case Managers
• Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables
• Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times
• Demonstrated strength in attention to detail, particularly with numbers, spelling and grammar
• Excellent organization, prioritization and planning abilities
• Very strong written and telephone communication skills
• Strong ability to manage professional relationships with external and internal partners
• Flexible and able to cope with high workload volumes and conflicting deadlines
• Intermediate PC skills with MS Word, MS Excel
• Previous Group Disability Claims experience an asset
• Guidance & Referral
• Information Sessions & Outreach
• Professional Development
• Other duties as assigned by Director to support office and University functions. May include evening and weekend hours
• Master’s degree in education, special education, psychology, rehabilitation, counseling or closely related field
• Demonstrated experience working with students with disabilities in higher education

Pediatric Disability Consultant Resume Examples & Samples

• Provides guidance and training to Family Advisors via the phone, in - person and instant message for the following topics (not all inclusive)
• Undergraduate Degree or higher
• 3+ years of experience working directly with or on behalf of the pediatric population, specifically with disabilities, in a professional capacity
• Ability to travel up to 50% of the time
• Ability to work Monday - Friday between the hours of 8AM - 6 PM, CST for a 40 hour work week
• 1+ years of experience coaching and / or developing others
• 1+ years of experience navigating NORD (National Organization for Rare Disorders ) database with ease
• Proficiency with MS Word (create and edit documents), Outlook (manage calendar, send / receive emails), and MS Excel (spreadsheet data entry)
• Dedicated space for home office set up and access to high speed internet services (if not located in Atlanta, GA or Green Bay, WI)
• Licensed Master's degree - level clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling
• Knowledge of the public sector, specifically Medicaid
• Naturally curious

Disability Team Coordinator Resume Examples & Samples

• Maintains claim caseload; analyzes mid and higher-level disability claims to determine benefits; ensures ongoing adjudication of claims; and provides appropriate risk management for assigned claims
• Directs and monitors workflow and workload assignments for assigned team(s)
• Reviews benefit approval recommendations and denial letters as necessary
• Conducts diary reviews of claims as directed by claims supervisor
• Manages data integrity reports; distributes reports to appropriate examiners and ensures claim updates have been made; analyzes reports for trends; and makes recommendations to management for error reduction
• Assists claims supervisor in facilitating team meetings and other communication tools
• Assists claims supervisor in identifying training needs and in development of training programs for assigned team(s); provides training and coaching for team members as appropriate
• Knowledge of regulations, offsets and deductions, disability duration, medical management practices and social security application procedures

Principal Disability Analyst Resume Examples & Samples

• Bachelor's degree in related area and/or five years equivalent experience / training in human resources, workers’ compensation, vocational rehabilitation, and/or case management
• Advanced knowledge in the following areas: risk management as it pertains to managing disability and leave of absence; workers’ compensation insurance; knowledge of organizational processes and procedures; and advanced knowledge of applicable state and federal laws and regulations including Americans With Disabilities Act Amendment Act (ADA), Fair Employment and Housing Act (FEHA), Family Medical Leave Act (FMLA), California Family Rights Act (CFRA), Pregnancy Disability Leave Laws (PDL), and California Workers’ Compensation Act
• Advanced knowledge of disability management practices and programs to consult with department directors, managers, and supervisors regarding work place injury and disability prevention, reasonable accommodation, and the interactive process
• Knowledge of the medical and psychosocial impact of various disabling conditions to facilitate development of temporary and permanent accommodations, identify employee capacity to perform essential job functions in light of work restrictions, and review available workplace and ergonomic interventions
• Effective interpersonal skills, customer, service orientation, active listening skills and effective team leadership skills
• Ability to present complex risk findings and make recommendations in a clear concise manner both in writing and verbally
• Effective analytical and problem solving skills, critical thinking ability
• Expert ability to develop course materials on reasonable accommodation and leave of absence and deliver content effectively to diverse populations
• Certified Disability Management Services (CDMS) or Certified Professional In Disability Management (CPDM)
• Human resources certification (PHR, SPHR)
• Knowledge of common organization-specific computer application programs including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Understanding of supplemental disability benefits

Disability Entitlement Analyst Resume Examples & Samples

• Bilingual speaking, fluency in Spanish required
• Manage high volume of incoming referrals and caseload while maintaining high levels of customer satisfaction
• Conduct in-depth interviews with individuals including; collecting updated medical source information, discuss their impairments and limitations, work history and financial information creating an intake
• Request and analyze medical and psychological records and daily functioning information to determine validity of an SSI claim
• Provide monthly reporting statistics to the Team Lead for designated area of responsibility
• General administrative office duties
• Proper etiquette including customer relation techniques, strong verbal and written communications skills
• Knowledge and understanding of PCG services and ability articulate and answer questions related to those services
• Ability to recognize and maintain the confidentiality of all materials in the work setting
• Ability to evaluate data/information and make appropriate recommendations as well as coordinate and perform a complex set of planning, development and administrative tasks
• Understanding of modern office methods and practices, efficient with computers
• Knowledge and understanding of SSA Medical, Mental and Vocational criteria’s the laws and regulations of SSI/SSDI disability processes preferred
• Preferred three years of experience in program coordination or a human relations/social services field

Veterans Administration Disability Representative Resume Examples & Samples

• Provide oversite of PCG’s VA-disability standard of operations
• Be well prepared and knowledgeable of the VA benefits process
• Assist in proposal writing and business development
• Assist with the identification of potential eligible veterans
• Assist with claims application and processing
• Stay well informed of the laws and regulations set forth by VA, communicate and implement any change in the laws or regulations as necessary
• Maintain positive working relationships with the VA
• Provide training
• Demonstrated expertise with all rules and regulations pertaining to the VA disability laws and regulations
• Demonstrated ability to work with a business development team to promote growth
• VA-Accredited disability representative
• A minimum of 3 to 5 plus years’ experience in VA disability advocacy representation services

International Consultancy to Conduct Academic & Developmental Assessment of Children With Intellectual Disability Resume Examples & Samples

• Conduct a desk review with relevant programme documents and other background information and develop the methodology framework (assessment indicators) for conducting the assessment - 10 working days
• Develop assessment tools and instruments such as questionnaires, interview protocols and checklists, etc. - 10 working days
• Conduct in-country visit (pilot schools, Ministry of Education, homes) the gather data and information from the project - 10 working days
• Prepare a draft assessment report and share with the Ministry of Education and UNICEF for comments. UNICEF and the Ministry will provide comments in two weeks after the submission; - 5 working days
• Incorporate the feedbacks and finalize the Assessment Report. Prepare a PowerPoint presentation with key findings and recommendations. – 5 working days
• An Inception Report by 15 September 2017
• Hold a university degree in education or any other relevant field or equivalent mix of education and experience
• Have minimum of ten (10) years professional experience in education related project evaluation, including extensive knowledge and experience in the inclusive education of children with disabilities
• Have knowledge and familiarity with Education Management Information Systems related to education of children with disabilities
• Have theoretical knowledge of and practical experience in public sector policy formulation, institutional development and advocacy with multiple stakeholders
• Have knowledge of international education and development inc gender mainstreaming
• Demonstrate high level written and verbal communication skills in English
• Previous work experience with UNICEF and knowledge of UNICEF policies would be highly desirable
• Financial proposal: inclusive of all fees including international travel expenses and daily subsidies during the in-country visit
• 1-2 written examples for similar assignments in the past. Applications submitted without a daily/monthly rate will not be considered

Senior Life Absence & Disability Consultant Resume Examples & Samples

• Establish effective carrier/vendor relationships to serve clients in LAD benefits procurement and administration Leverage Mercer's size and reputation to negotiate highly competitive rates and coverage options from carriers and vendors
• Delegate effectively to provide developmental opportunities to team members while providing mentoring and coaching to direct reports and project team
• Manage service delivery, strategy, financial evaluations, plan design, renewal, business placement, benchmarking and other studies centered on clients’ LAD coverages, including time off, FMLA and ADAAA
• Use appropriate Mercer tools in the development and execution of client strategy
• Strong critical thinking and analytical problem-solving skills Proven management skills in leading large, complex projects

Life & Disability Product Specialist Resume Examples & Samples

• Juris Doctor and 8 or more years of experience in the Technical Claims area
• AIC, SCLA and / or CPCU designation
• Ability to multi-task, collaborate, and adapt to a changing environment
• Organization and time management skills
• Participate as a member of the consulting team in developing overall client strategy
• Understand LAD products, services and tools including vendor/carrier markets, which will encompass developing relationships with vendors in order to understand and compare products and services being offered and recommend solutions to clients
• Exhibit a basic understanding of broader Health and Benefits products, including medical and dental, to facilitate integrated LAD and health strategy

Case Manager Long Term Disability Resume Examples & Samples

• Strong customer service experience
• Analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar
• Bilingualism would be considered an asset

Disability Marketing Manager Resume Examples & Samples

• Influence Group Insurances value proposition working with corporate resources to transform business into a purpose-led marketing organization
• Lead customer key segments, leading to communication strategy for products in the form of message architecture
• Innovate the way we introduce and go to market on various product development efforts to raise our disability efforts in the market place
• Create and execute marketing plans and goals within approved budget which includes brand marketing, product marketing, content marketing, email marketing, website management, social media, tradeshow/events and more
• Coordinate and serve to inform our Advertising, PR and other corporate centers as necessary to achieve marketing objectives and optimize success
• Collaborate with sales, product development, internal communications and production teams across internal divisions
• Work to manage digital marketing campaign strategies, development of websites/landing pages, apps, mobile, digital tools, SEO/SEM and social media advertising initiatives
• Gather important KPIs for all marketing campaigns and provide metrics to improve or change current programs in place. Leverage data to inform decisions (e.g. advertising digital attribution modeling, copy test key statements) and apply test and learn methodologies in marketing material and output
• 2-5 years experience in marketing, advertising or media space
• Experience in developing & executing strategy, writing, client relationship management
• Experience in digital creation / content strategies that drive business results
• Worked with external vendors to negotiate, develop and launch media strategies
• Bachelors Degree preferred

Supervisor, Disability Resource Center Resume Examples & Samples

• Responsible for day to day operations of the DRC
• Responsible for people management which includes staffing, coaching, development, motivation, and recognition of employees
• Communicates DRC goals with the department while monitoring progress and motivating staff to exceed goals
• Provides regular in person review of calls, Case Management notes and other documentation to effectively monitor employee performance
• Conducts regular meetings with the staff for information exchange
• Interviews or screening for new hires in the DRC
• Conducts performance planning, performance reviews and all appropriate personnel actions, up to recommending termination, relating to the department staff
• Establishes and maintains two way communications within the department to understand the needs and concerns of employees
• Completes daily, weekly and/or monthly reports related to the operation/performance of the department
• Routinely monitors DRC and cross functional processes for areas of improvement inclusive of gathering employee feedback
• Documents all actions and discussions related to individual performance, counseling, etc
• Fosters good communications within the department and among the Allsup's management team
• Openly communicates with leadership team, as appropriate, regarding department performance
• Postures positive, cooperative, collaborative and customer service focused behaviors
• Performs miscellaneous job or related duties as assigned

Disability Evaluation System Program Specialist Resume Examples & Samples

• Administers the DES at a Military Treatment Facility. Serves as the primary contact for DES. Provides oversight of the execution of DES policies in accordance with federal statutes, DoD regulations, and military inspection agencies. Interprets and translates DoD and AF/SG policies and procedures. Coordinates Line-of-Duty requirements; monitors the Veterans Tracking Application, patient appointing, beneficiary eligibility and entitlement determination, status of DES case management between the Veterans Administration, Air Force Personnel Center (AFPC) and Air Force Medical Operation Agency (AFMOA)
• Analyzes, interprets, and summarizes a variety of DES data, information, performance, and work processes. Independently conducts, or participates in conducting, studies related to DES processes; e.g., work measurement, methods and procedures, timeliness of DES case completion and accuracy, and historic reviews, as requested by DoD, AF/SG, or AFMOA
• Serves as the Physical Evaluation Board Liaison Officer (PEBLO). Designated as the principal point of contact between the military member or Next of Kin (NOK), unit commanders, Recovery Care Coordinators, Veteran Affairs (VA) Medical Service Coordinators (MSC) and the boards of the Air Force disability evaluation system at the USAF Physical Disability Division
• Educates serviced population on various topics related to DES. Maintains currency of DES regulations and PEBLO Guide and educates MTF staff and various beneficiary groups, on changes to those provisions. Recommends changes in procedures, as needed, to maintain compliance with applicable regulations
• May occasionally require travel away from the normal duty station on military and commercial aircraft
• Knowledge of disability evaluation analysis principles, concepts, and methodologies to effectively employ analytical and evaluative methods and techniques to measure the efficiency and effectiveness of the disability evaluation system processes in support of military service members
• Knowledge of the rules, regulations, and guidance governing disability evaluation along with various analytical techniques to verify proper management and monitoring of disability evaluation system cases, timeline completions and stakeholders performance data
• Knowledge of laws, regulations, precedents, and procedures related to Federal Medical/Physical Evaluation Boards and disability rating systems, to include medical terminology and general medical abbreviations
• Knowledge of evaluative techniques for the identification, consideration, and resolution of issues and/or problems of a procedural or factual nature as well as the methods and means of conducting related research and summarizing results to make appropriate recommendations for improvements in processes and services provided
• Skill and ability to collect, analyze, interpret, and summarize a variety of disability evaluation data, information, performance and work processes
• Ability to communicate effectively with a diverse group of individuals, both orally and in writing, and with a high degree of empathy, tact, and diplomacy in dealing with customers
• Work may occasionally require travel away from the normal duty station on military and commercial aircraft
• Must be able to obtain and maintain appropriate security clearance or favorable background check as a condition of employment
• Experience in the military health care environment is desired

Senior Disability Consultant Resume Examples & Samples

• Provides consultative and proactive services that support the development and growth of MetLife’s Group Disability customers through promoting MetLife’s standard claim process and/or reviewing requests for alternatives with a focus on selling best practices
• Accountable to complex customers with multiple product lines, unique ATP reporting needs, payroll feeds, Disease Management Integration, EAP and Workers’ Compensation programs
• Develops and maintains strategic account plans for all assigned customers that will enable MetLife Disability to proactively understand the complete scope of customer needs, requirements and development activities and implement initiatives that will result in customer confidence, satisfaction and persistency
• Develops and maintains relationships to ensure appropriate alignment of customer goals. Coordinates meetings with the claim team, Disability Customer Advocates (DCA’s) and Account team for the review of the customers absence management reports package, operational metrics, escalated issues and action plan development, performance guarantee results, customer feedback and training opportunities
• High School or Equivalent Required
• 7+ yrs. Disability management experience required including knowledge of other Employee Benefit programs (e.g., Workers Compensation, Life Insurance) and relative Federal and State Laws

Short Term Disability Team Leader Resume Examples & Samples

• Partners with Talent Consultants to identify candidates, submit job postings and conduct interviews
• Develops, motivates, recognizes and retains staff and provides stretch assignments accordingly to build bench strength within the organization and achieve overall turnover goals
• Actively evaluates band 1, 2 and 3 talent by writing comprehensive performance appraisals and reconciles diverse viewpoints to validate promotable and high potential talent
• Objectively evaluates employee performance and determines employee compensation accordingly
• Manages team's claim performance according to published quality and compliance standards including Performance Guarantees by completing quality reviews as needed, identifying trends and coaching staff
• Evaluates employee performance and initiates performance management plans for under-performing staff
• Ensures contingency plans are in place to achieve results when challenges arise (staffing shortages, new business, system implementation, etc.)
• Ensures business objectives are achieved in a highly compliant and ethical manner consistent with governing laws and regulations including, but not limited to, Sarbanes-Oxley and SAS 70 Controls
• Coaches and ensures Senior Claim Manager communicates Cigna Group Operations and Corporate Compliance, Polices and Procedures and best practices to employees
• As new regulations and updates are communicated, ensures employees are sufficiently trained and understand the regulations and updates
• Supports customer centricity by proactively identifying customer needs and creating innovative solutions to meet customer challenges
• Looks for new ways to accomplish objectives and takes extra steps to deliver customer service that meets and exceeds expectations
• Supports retention and profitable growth by assisting with presenting Cigna's Disability Value Proposition in offsite and onsite client visits, conference calls and finalist presentations
• Minimum of 4 years disability claim management experience

Disability & Rehabilitation Fall Internship Resume Examples & Samples

• Assist staff in the review, identification, and development of scholarly information describing disability and/or rehabilitation research findings
• Participate in the collection, analysis, and review of research and evaluation data
• Participate in the development of protocols, coding manuals, research syntheses and literature reviews
• Assist project teams in developing technical assistance materials informed by disability policy
• Participate in the development of informational materials that may be used in a variety of knowledge translation formats but especially as designed for dissemination via the Web and social media
• A full-time master’s or doctoral student in disability policy and research, economics, public policy, or related social science field (required)
• Interest or experience in systematic reviews, econometrics, applied statistics, survey design and analysis, training and technical assistance, resource development
• Interest or experience in disability services, implementing research designs, and/or analyzing research data, both qualitative and/or quantitative
• Experience with Vocational Rehabilitation a plus
• For some but not all projects: Able to apply advanced statistical methods, and communicate effectively about these methods to non-technical audiences
• Preference will be given to students with disabilities and candidates with personal or professional experience with individuals with disabilities
• Responsible for consultative support of multiple complex clients
• Responds to client requests , provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Supports client account audits and strategic planning process
• Supports implementation of new complex clients and addition of MetLife product lines to existing clients
• Works with the Disability Sales Support , Product Development team and Sales partners on the preparation of RFPs and delivery of the claim process at Customer Finalist meetings
• Ability to apply analytical skills to the interaction of MetLife’s products, services and systems
• Supports the creation of client specific processes and reports, may engage in the review of contract documents, provides subject matter expertise in support of MetLife systems setup
• Engages with Key Partners (Sales, Service, Finance, Claims) to develop, analyze and provide metrics and reporting to monitor the health of customers and their Disability plans
• Develops and maintains strategic account plans for all assigned customers that will enable MetLife to proactively understand the complete scope of customer needs, requirements and development activities and implement initiatives that will result in customer confidence, satisfaction and persistency
• Responds promptly to elevated service issues and assists in the development of effective solutions to meet the Customers’ expectations and needs
• Provides expertise on non-web based reporting, RTW, claim process, ICM letters, UIS data elements, performance guarantees and escalation of all guarantee requests, as well as provide oversight of plan design and structure
• Participates in the implementation process and the renewal process, acting as a resource for Disability
• Typically bachelor’s degree or equivalent business experience
• 5+ years Disability Management experience required, including knowledge of other Employee Benefit programs (e.g., Workers Compensation, Life Insurance) and relevant Federal and State Laws
• Extensive experience managing complex client accounts and relationship
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible

Related Job Titles

Top 20 Support Worker Achievements for Resume

Support workers make a significant impact on the lives of vulnerable individuals, providing vital assistance and care. Prospective employers seek candidates who not only possess the necessary qualifications but also possess a track record of exceptional achievements in their field.

A standout resume that highlights your accomplishments will undoubtedly capture the attention of hiring managers and increase your chances of securing the support worker position you desire.

Within this page, you will discover a carefully curated list of 20 achievements encompassing a wide range of support worker responsibilities.

Remember, a strong resume is not solely about listing job responsibilities but is also about emphasizing your ability to achieve positive outcomes and make a genuine difference in the lives of those you support. By incorporating these achievements into your resume, you will effectively convey your expertise and dedication to potential employers.

Browse through each achievement on this page, and feel free to adapt them to your own unique experiences. Tailoring your resume to reflect your individual successes will demonstrate your potential as a valuable support worker.

Now, let’s delve into the top 20 support worker achievements to create a compelling resume that will undoubtedly captivate employers seeking exceptional candidates like you.

15 Key Achievements for Support Worker Resume

• Developed and implemented personalized care plans for clients, resulting in a 20% improvement in overall well-being.
• Collaborated with a multidisciplinary team to coordinate and optimize client care, resulting in a 15% reduction in hospital readmissions.
• Assisted individuals in developing independent living skills, leading to a 25% increase in self-sufficiency.
• Implemented behavioral management strategies that effectively reduced aggressive behaviors in clients by 30%.
• Supported individuals with mental health conditions in achieving employment goals, resulting in a 40% increase in job placements.
• Conducted regular assessments and implemented tailored intervention plans for clients with developmental disabilities, resulting in a 10% improvement in developmental milestones.
• Provided emotional support and counseling to individuals experiencing trauma or loss, resulting in a 15% improvement in mental well-being.
• Collaborated with families and caregivers to establish a supportive environment, resulting in a 20% decrease in caregiver burnout.
• Facilitated therapeutic group sessions focused on building social skills and fostering a sense of community among clients.
• Implemented effective crisis management strategies, resulting in a 25% reduction in emergency room visits.
• Developed and led educational workshops on topics including health and hygiene, medication management, and budgeting.
• Assisted individuals in accessing community resources and support services, improving overall access to care by 20%.
• Provided end-of-life care and support to individuals and their families, ensuring a peaceful and comfortable transition.
• Acted as an advocate for clients, ensuring their rights and needs were respected and met within the healthcare system.
• Collaborated with educational institutions to develop and implement individualized learning plans for children with special needs.
• Coordinated and facilitated family meetings to promote effective communication and decision-making regarding client care.
• Developed and maintained positive relationships with local healthcare providers and organizations, enhancing collaboration and referral processes.
• Assisted individuals with navigating the legal system and accessing legal resources as needed.
• Conducted home safety assessments and implemented appropriate modifications to promote independent living and prevent accidents.
• Actively participated in continuing education and professional development opportunities to enhance knowledge and skills in the field of support work.

Remember to tailor these achievements to align with the specific requirements of the job you are applying for.

Incorporating these top 20 support worker achievements into your resume will undoubtedly enhance your chances of standing out to prospective employers.

By showcasing your track record of exceptional accomplishments and emphasizing your ability to make a positive impact on the lives of vulnerable individuals, you will demonstrate your expertise and dedication as a support worker.

Tailor these achievements to align with the specific requirements of the job you are applying for, and let your resume speak volumes about your capabilities and commitment to making a genuine difference in the field.

• 20 Personal Support Worker (PSW) Resume Objective Examples
• Why Should We Hire You as a Support Worker? 5 Interview Answers
• Why do You Want to Be a Support Worker? 11 Answers
• 2 Support Worker CV Samples (Also for Entry Level)

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30+ Resume Objective Examples (Plus, Tips on How to Write Yours)

Resume objectives are a bit controversial. Some career experts see them as outdated, while others believe job seekers can still use them to their advantage. Although resume objective statements have slowly been replaced by resume summaries, they remain useful in certain situations—and that's why you should know how to write one, just in case.

For instance, if you're changing careers and your previous work experience doesn't quite match the new role you're after, an objective statement could help communicate your professional goals to the hiring manager. Likewise, if you're a recent graduate or looking to relocate, you could use this section of your resume to highlight these intentions.

We've gathered 32 resume objective examples—plus, some tips on how to craft one that grabs the hiring manager's attention.

What is a resume objective

A resume objective is a brief statement outlining your short-term career goals, usually one to two sentences long. It should be tailored to the specific job or industry you're pursuing and is placed at the top of your resume, just below the header.

What is a good objective for a resume, and when are they welcomed? That's what we'll show you in a moment.

When you should use a resume objective

Resume objectives aren't quite the norm these days, so they should be only used when you need to clarify why you're applying for that particular role or company. Here are three situations where using an objective statement is a good idea:

• If you're doing a career pivot: A resume objective can guide recruiters on your career goals and prevent you from being disqualified when transitioning to a new field.
• If you're changing locations: Applying for jobs outside your current state or city can leave recruiters uncertain about your location; a resume objective can clearly express your willingness to relocate.
• If you're a recent graduate: Since you likely have little to no work experience to show, a resume objective can give a glimpse into who you are and what you aim to achieve.
• If you've worked in a variety of roles: When your work history is all over the place, a resume objective statement can be a helpful tool to highlight your most relevant skills, experiences, and what you're looking for in your next role .

Resume objective vs. resume summary

A resume objective outlines your career goals and what you aim to achieve in a position, while a resume summary focuses on skills, accomplishments, education, and relevant experiences for the role.

“Think of the resume objective as your career aspiration and the summary as your professional snapshot,” says Angela Tait, People Operations Specialist and Founder of Tait Consulting . “The objective sets your sights forward, while the summary looks at your past and present achievements.”

How to write a resume objective

If you decide to write a resume objective, it'll be the first thing recruiters see on your resume, right after your name and contact information. This means their first impression will be based on how well-written your objective statement is. Here are key tips to do it right:

1. Mention your area of expertise

“Start by mentioning your area of expertise and the role you are applying for,” Tait says. This way, you let the employer know right away about your background and what you want to achieve professionally.

2. Show how you can add value to the company

Your objective statement—and your whole resume, actually—should be tailored to each job opening. “Personalize your resume objective by stating how you can add value to the company you're applying to,” Tait says. “For instance, ‘ Seeking to leverage my expertise in digital marketing to drive brand growth and engagement at XYZ Corp.’”

3. Highlight skills relevant to the role

Once again, to write an effective resume objective, keep in mind the role you're going for. “Focus on how your skills and interests align with that specific job opportunity,” says Conor Hughes, certified in Strategic Human Resource Management (SHRM) and HR Consultant at SMB Guide .

For example, for a software developer, skills in programming with languages like Java, C++, and Python are pretty important. Meanwhile, a graphic designer should highlight technical skills in creating and editing visual projects using tools like Photoshop, Illustrator, and Figma.

4. Optimize your statement for ATS machines

These days, most resumes get scanned by an ATS robot before reaching human recruiters. So, it's crucial to optimize your objective statement for these ATS machines. How? “Use keywords from the job description to show you have the relevant abilities they're looking for,” Hughes says.

If a job posting specifies “experience in copywriting” and “SEO optimization” as requirements, you should incorporate these exact keywords in your objective statement—and wherever else they fit on your resume. Using just “SEO” or only “copywriting” might not be enough; precision is key.

Need some help? Here's how to read the job description the right way —so you can stop sending resumes into the void.

5. Make it as concise as possible

Recruiters go through resumes really fast—that's one of the reasons two-page resumes aren't usually recommended. When writing your resume objective, keep it concise. “To one or two sentences max,” Hughes says. Remember, the goal is to give enough information about why you're applying for that role, not to share your whole life history.

32 resume objective examples to guide you

Now that we've covered the basics, here are 32 good examples of objectives for resumes categorized by job title and different professional situations, like career pivoting and entry-level positions. Use these examples as a guide, and don't forget to inject your own personality and core information.

General resume objectives examples

1. career change.

Copywriter with five years of experience, now transitioning into the UX Writing field, looking to leverage my writing and content creation skills to create digital experiences that drive business growth. Strong background in content strategy and data-driven decision making.

Find UX writer jobs on The Muse »

2. Relocation

Experienced customer service representative relocating to New York in July, seeking employment with an established customer support agency. I bring my strong communication skills , conflict resolution and customer retention ability developed in seven years working in the industry.

Find customer service jobs on The Muse »

3. Entry-level

Creative marketing graduate seeking a social media assistant entry-level position at a fast-growing marketing agency. My goal is to apply my strong storytelling and creative writing skills to create impactful content for clients and foster professional development.

Find marketing jobs on The Muse »

Compassionate and enthusiastic elementary school teacher with four years of experience teaching young students. Seeking to leverage my creative ideas, multitasking and organizational skills to create a safe and stimulating environment where children can play and learn.

Find teacher jobs on The Muse »

Registered nurse with three years of experience in patient care , currently specializing in pediatric nursing. Seeking to join the Grey Hospital nursing team and bring my knowledge of patient care and my critical thinking skills to foster a safe and empathic environment for patients.

Find registered nurse jobs on The Muse »

6. Journalist

Seasoned journalist seeking a News Reporter position at the USPN channel. I bring my five years of experience working on live television, interviewing sources, gathering and reporting information in fast-paced environments.

Find journalist jobs on The Muse »

Seeking a litigation paralegal position at The Law Group. I bring my three years of experience in conducting legal research, processing legal documents, and witness preparation for deposition and trial.

Find lawyer jobs on The Muse »

8. Architect

Experienced architect relocating to Houston, Texas in August. In my 10 years of experience in the architecture industry I was able to work both in industrial and residential projects, holding high proficiency in AutoCAD and Photoshop.

Find architect jobs on The Muse »

9. Real estate specialist

Passionate and proactive real estate specialist with solid experience in lease negotiation and facility management. Looking for a similar role to manage a real estate portfolio, implementing strategies to improve profitability and cost effectiveness.

Find real estate jobs on The Muse »

10. Waiter/Waitress

Seeking a waitress position at a local, family-led restaurant where my two years of experience in customer service and hospitality industry would contribute to create an exceptional experience to customers, guests, and clients.

Find waiter/waitress jobs on The Muse »

Resume objective examples for tech professionals

11. software engineer.

Software engineer with 5 years of experience in the banking industry, pivoting to the customer service industry to foster professional growth. Deep knowledge of object oriented programming, experienced with Java, C++, C#, Ruby, Python, and relational database schema design.

Find software engineer jobs on The Muse »

12. Software developer

Computer science graduate seeking an entry-level position as software developer. I bring my experience with Git, Java, and Python, as well as strong documentation abilities and communication skills .

Find software developer jobs on The Muse »

13. Data scientist

Experienced data scientist, seeking a senior position in the e-commerce industry. My goal is to leverage my ability to write complex and efficient SQL queries to extract data and translate business needs into analytical frameworks.

Find data scientist jobs on The Muse »

14. SEO analyst

SEO analyst, passionate about SEO and digital audience growth. 7 years of experience with site migrations, SEO analytics tools (Google Search Console, Chartbeat, Google Analytics, and SEMRush), reporting and sharing data insights, and making data-driven decisions.

Find SEO analyst jobs on The Muse »

15. UI/UX Designer

Mid level UI/UX Designer, seeking employment in a fast-growing tech startup. Solid experience with user-centered design principles, knowledge of responsive design, strong analytical and problem-solving skills.

Find UI/UX Designer jobs on The Muse »

Examples of resume objectives for creative jobs

16. content writer.

Results-driven content writer with two years of experience writing for blogs and websites. Skilled in SEO, creative copywriting, and storytelling, looking forward to applying my skills and creative ideas to help XYZ build an engaged audience.

Find content writer jobs on The Muse »

17. Graphic designer

Creative graphic designer seeking an entry level-position in the education industry. Proficient with InDesign, Illustrator, Photoshop, Figma, and After Effects, quick learner with strong time management skills.

Find graphic designer jobs on The Muse »

18. Video editor

Outcome-oriented video editor, proficient with Final Cut, After Effects, Adobe Premiere, and Photoshop. Seeking employment in the entertainment industry where I intend to apply my extensive experience in storytelling and project management to create engaging stories.

Find video editor jobs on The Muse »

19. Social media manager

Experienced social media professional, seeking a manager position at a high-growth company. I bring my in-depth knowledge of social media strategy and five years of agency experience creating content that is engaging and exciting to the community.

Find social media manager jobs on The Muse »

Resume objective examples for administrative roles

20. front desk.

Highly energetic tourism and hospitality graduate, looking for a front desk clerk position. 1.5 years of experience in customer service. Strong time management and organizational skills, attention to detail, ability to learn quick and adapt in fast paced environments.

Find front desk jobs on The Muse »

21. Receptionist

Looking for a receptionist position in the real estate industry. Three years experience in customer-facing roles, communication and leadership skills, ability to work with tight deadlines focusing on all aspects of a task or project.

Find receptionist jobs on The Muse »

22. Administrative assistant

Seeking an administrative assistant role in the healthcare industry. I bring five years of experience in customer service, advanced Excel skills, and ability to multitask to perform my duties in a timely and efficient manner.

Find administrative assistant jobs on The Muse »

23. Human resources

Human resources graduate, looking for an entry level human resources generalist position with ABC company to apply my strong verbal and written communication skills , analytical abilities, and proficiency in Microsoft applications to provide hands-on assistance to the HR team.

Find human resources jobs on The Muse »

24. Logistics

Logistics supervisor seeking a manager position at AABB company. I bring my extensive experience in global logistics operations and project management to enhance supply chain and logistics efficiency and achieve cost-effectiveness.

Find logistics jobs on The Muse »

25. Executive assistant

Seeking an executive assistant role at XYZ company. I'm an experienced professional with strong interpersonal skills, ability to multitask, and attention to detail to provide timely and high quality administrative office support to senior level leaders.

Find executive assistant jobs on The Muse »

26. Office manager

Experienced administrative assistant seeking an office manager position in a fast-paced work environment to apply my written communication skills, time management, prioritization, and planning abilities and provide exceptional service and foster professional growth.

Find office manager jobs on The Muse »

Resume objective examples for sales jobs

27. sales assistant.

Problem solver and team player sales professional, seeking a sales assistant position in a challenging work environment. I bring my experience supporting high acquisition organizations, willingness to learn, and winning team spirit to support sales teams.

Find sales assistant jobs on The Muse »

28. Sales manager

Dynamic sales manager seeking employment in the pharmaceutical industry to develop strategic sales plans and achieve revenue and market share objectives. Two years of experience in pharmaceutical sales plus three years of experience in general sales, excellent communication and leadership skills.

Find sales manager jobs on The Muse »

29. Cashier

Recent high school graduate looking for a cashier position at a company with a culture of recognition and excellence. One year of experience in retail sales, strong organizational, leadership, and communication skills to represent the company in a professional manner.

Find cashier jobs on The Muse »

Examples of resume objectives for finance careers

30. banking.

Seasoned relationship banker looking to secure an investment banking analyst position at Bank of America. 15 years of experience in the banking industry, advanced knowledge of banking transactions, strong interpersonal skills, and ability to develop and expand relationships with stakeholders.

Find banking jobs on The Muse »

31. Accounting

B.S. graduate in accounting seeking an entry-level accounting associate position to use my growth mindset, desire to learn, and organizational skills to ensure financial goals are achieved and foster professional development.

Find accounting jobs on The Muse »

32. Financial analyst

Chartered Financial Analyst (CFA) looking to secure a senior position in a competitive and results-driven work environment. 10 years of experience in financial analysis in banking and technology industries, advanced Excel and SQL skills, and ability to articulate analysis outcomes and relevant insights.

Find financial analyst jobs on The Muse »

Key takeaways

Resume objectives aren't the favorite of most recruiters, but they still serve a purpose. If you're career pivoting, relocating, applying for your first job, or have a diverse professional background, an objective statement can help the hiring manager understand your career goals and how they align with the job opportunity.

However, in other circumstances, using a resume summary might be more appropriate. (Here are 20 resume summary examples to make writing your own easier .)