billing customer service representative resume

Billing Customer Service Representative Resume Samples

Billing Customer Service Representative coordinates and takes care of the billing details of the organization’s customers. The most common responsibilities listed in the Billing Customer Service Representative Resume sample are issuing invoices, handling payments, answering to queries of the customers, updating financial records , promoting products, giving instructions, update bill status, give necessary guidance, information and solve the billing issues.

Those seeking to become a Billing Customer Service Representative should have a courteous attitude, good communication skill, and Patience and computer knowledge. A best Billing Customer Service Representative Resume displays a Bachelors degree in marketing, communication for seeking this post, however, a high school diploma is also considered as a minimum qualification by some employers.

• Resume Samples
• Customer Service
• Billing Customer Service Representative

Billing Customer Service Representative Resume

Objective : Two plus years of experience as Billing Customer Service Representative in Health domain is seeking to secure a position that will allow me to utilize my experience within all facets of customer service, reception and administrative across diverse industries.

Skills : Microsoft Office, Microsoft Excel, Emdeon Billing Interface, Customer Service, Account Auditing, Data Entry.

Description :

• Conferring with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Resolving customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Checking to ensure that appropriate changes were made to resolve customers problems.
• Referring unresolved customer grievances to designated departments for further investigation.
• Determining charges for services requested, collect deposits or payments, and/or arrange for billing.
• Reviewing insurance policy terms in order to determine whether a particular procedure or service is covered by insurance.

Headline : Billing Customer Service Representative with 6+ years of experience is seeking a position in the medical field utilizing education, and skills gained from previous work experience.

Skills : Specialized ICD-9, CPT 4 and HCPCS Coding Medical Laws and Ethics HIPAA & CPR Certified HCPCS Coding Principles CMS-1500 Forms, EOB, and Patient Charts Medical Mastermind, MediSoft, Bravo, Insurance Form Preparation, Claims Processing, Billing Procedures, and Follow-up Medical Terminology, Patient Records, and Scheduling Appointments. Medical Laws and Ethics.

• Assisting patients, attorneys and insurance companies with inquiries regarding accounts, billing, insurance claims, budget plans, post payments, credit transfers, adjustments and reimbursements, and resolving these concerns in accordance with JCAHO, NCQA, and other relevant government standards.
• Processing customer refunds, account adjustments and resolves client discrepancies.
• Responsible for monitoring and maintaining accounts. Ensuring prompt resolution of customer concerns by working with insurance companies, physician offices, hospital or coding, and compliance.
• Reviewing daily, weekly, and monthly call reports and reports results to contact center leadership when required.
• Assisting in the development of training materials and protocols and train staff on approved usage of software and contact center/ PDI protocols.
• Resolving customer service complaints following contact center/ PDI protocols.
• Assisting customers in obtaining the status and delivery date of their packages, putting in claims for lost or damaged packages, also providing refunds to customers.
• Adding credits and reviewing billing invoices with account customers.

Summary : Medical Billing Customer Service Representative with 8 years of experience providing administrative and patient support in hospital and medical office setting. Advanced knowledge of all state and private insurances.

Skills : Microsoft Word, Multi-line, Multi-line Phone, Problem Solver, Strong Communication, Customer Service, Floor Management, Safe Management, Billing, Filing.

• Receiving and responding to oral and written patient account inquiries with courtesy and patience, in order to maintain positive patient relations.
• Keeping in daily contact with various insurance companies, patients, and healthcare.
• Covering and adhering to all HIPPA standards and procedures regarding patient privacy.
• Advising customers of necessary actions and strategies for debt repayment up to and including repayment schedules based on patient financial situations.
• Performing various administrative functions for assigned accounts, such as recording address, document all customer interactions, including details of their call, comments, and actions that were taken to resolve the call.
• Process customer orders, respond to inquiries, and assist with any customer concerns courteously, timely and efficiently.
• Administering aid regarding the understanding of services provided and offered and the pricing associated.
• Providing technical support for health portal related issues, assisting patients to enroll, reset passwords and update email.

Objective : Dedicated Billing Customer Service Representative with 3 years of experience is seeking a career in the Medical Administrative field. Proven skills in customer service, insurance investigation, billing dispute and resolution, and coding compliance, along with excellent time management skills and attention to detail allow for superior work in remote or in-house environments.

Skills : Event Planning, Excel, Microsoft Office, MS Office, Outlook, Customer Service, Billing, Coding, MS Outlook Knowledge Of Medicaid Statutes and Regulations Independent Judgment and Decision Making Knowledge Of Medicare Guidelines Web Dennis CPT Coding C-Snap ICD 9 Coding Insurance Verification Promotes Positive Behavior Insurance Authorization.

• Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures.
• Take inbound calls for the billing department, billing for visiting physicians and visiting podiatry, verify insurance, write up refunds, post patient payments, determine patient eligibility for financial hardship, collections, locate correct addresses for returned mail, and process credit card payments.
• Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
• Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
• Strategically planned methods to achieve operational goals and targets.
• Continually maintained and improved the company's reputation and positive image in the markets served.
• Created and maintained computerized record management systems to record and process data and generate reports.

Objective : 4 + years of successful experience in Customer Service as Billing Customer Service Representative. Healthcare professional with key experience in Billing, Coding, Problem-Solving and Problem Analysis.

Skills : Communication: Verbal & Written, Bilingual, Fluent In English and Spanish. Computer: Data Collection and Ordering (Microsoft Word, Excel, PowerPoint), Office Management, Data Entry.

• Answering patient and customer questions regarding billing and statements.
• Tracking and responding to customer specific reporting requirements i.e., call back, fax.
• Notating the conversation on the patient's invoice in a practical and concise manner.
• Use questioning and listening skills that support effective telephone communication.
• Responsible for processing customer payments and make payment plans.
• Recording insurance information provided by patients to update account information.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers in order to respond to inquiries or to notify them of past due amounts needing to be paid to continue service.

Summary : Seasoned Billing Customer Service Representative with 8 years of experience working in a fast-paced the call center and customer service environments. I would like to continue my career in a professional environment while cultivating my technical skills in a new industry. Looking forward to a new career in whichever field my path guides me to.

Skills : Special Proficient With Microsoft Programs: Word, Excel, and PowerPoint Excellent Medical Coding and Use Of Medicaid, SSA/SSI Disability Experience With Following Programs And Software: SAP and AS400 System, Case Management Program, KLG Tools, State Street Banking and Pension Systems, BioTerm Reflection For Unix Program, Onbase and ScanSoft Program.

• Handling all aspects of insurance claims processing in compliance with payer requirements and assisting patients with personal balances.
• Receiving and responding to oral and written patient account inquiries with courtesy and patience in order to maintain positive patient relations.
• Keeping in daily contact with various insurance companies, patients, and healthcare facilities regarding the status of claim payments and issuing appeal letters for denials as necessary.
• Posting account receivable information, payments, discounts, and contractual adjustments.
• Keeping current with insurance rules and regulations regarding all types of insurance coverage and adhering to all HIPPA standards and procedures regarding patient privacy.
• Performing various administrative functions for assigned accounts, such as recording address changes and reconciling accounts for deceased patients.

Billing Customer Service Representative III Resume

Summary : Professional with 22+ years of experience as Billing Customer Service Representative is looking to build and grow with an extraordinary company to share my professionalism, teamwork, customer satisfaction, diversity, flexibility, great attention to detail and strong work ethic.

Skills : Analysis And Resolution, Strong Research, Verbal, Written And Communication, Proficient In Microsoft Systems, Productive In A Team Or Independently, Data Entry, Leadership, Technology Literate, Medical Terminology, Advanced Typing, Medical Coding And Billing, Financial Services Experience, Flexible And Adaptable, Exceptional Customer Service, Functional In A Deadline Driven Environment, Effective Organizational, Multitasking And Prioritizing.

• Handling of patient and payor inquiries and requests, assist with patient walk-ins and take actions related to patient account resolution. As a representative, I also take patient payments, set up payment arrangements and reconcile cash daily.
• Duties are accurate and timely billing and follow up of Medicare, Medicaid, commercial, workers comp and employer claims in order to secure payment in a prompt manner that is in compliance with all government payer rules and regulations.
• This position encompasses the knowledge of all imaging procedures, medical terminology and accurate data entry for optimal reimbursement. Also, to perform diversified clerical and secretarial duties to maintain imaging services/GHCS related records and to assist radiologists in contacting outside MDS for critical test results.
• Overseeing daily administrative duties for clinical and non-clinical staff in an assigned office.
• Managing the provider appointment schedules and assisted the practice manager in the review of staff performance, implementation of policy and procedures and participated in the clinic's operations committee.
• Act as a liaison between the patient, provider, specialist, and an insurance company. Tracked authorizations as it applied to each managed care plan.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Handling incoming calls regarding billing and general customer service within the guidelines of the billing department.

Objective : 5 years of experience as Billing Customer Service Representative is seeking to obtain a position that would allow me to serve as an asset to my employer while promoting career growth and utilizing my organizational, customer service, administrative, and communication skills.

Skills : Microsoft Office, Organizational, Scheduling And Coordinating, Communication, Project Management, Accounting, Cash Handling, Customer Service, Training, Inventory Control, Office Management, Project Management, Data Entry, Receptionist, Medical Terminology, Medical Billing, Medical Transcription, Calendar Management.

• Receives calls distributed by automated call center system during established call center hours.
• Responds to inquiries efficiently, in order to maintain acceptable wait times for callers in queue.
• Updates demographic and insurance information in the IDX practice management system.
• Files claims, demands statements, and conducts account reviews, to ensure accurate account maintenance.
• Recommends and posts account adjustments, within prescribed dollar limits, and initiates refunds as warranted.
• Assists patients with the establishment of a reasonable budget plan to address self-pay balances.
• Acquired skills in active listening, critical thinking, problem-solving, and learned tools for escalating irate customers in a friendly and patient manner.
• Provides quality service to customers via phone in account activation, maintenance, billing, problem-solving, modification, enhancement and, when required, de-activation.

Objective : I am seeking a challenging and rewarding position in a place where I can use my prior experience of one year as Billing Customer Service Representative and my accounting academics skills while furthering my professional development.

Skills : The collection, Electronic Health Records, Excel, Medical Terminology, Medical Billing, Customer Service, Electronic Health Records Systems Including Meditech, Allscripts, Athena, And E-Clinical Office 2016 (Word, PowerPoint, Outlook, Excel).

• Answering on average 50-80 incoming calls in a busy call center position from patients insurance companies with account related questions.
• Working with the patient or insurance representative to resolve any discrepancies, complaints, collections, payment plans, and itemized invoicing.
• Reviewing accounts for accuracy in demographic and insurance information, insurance adjustments, coding, and payments.
• Receiving incoming correspondence for the billing department, sorting authorizations, denials, appeals, remits, and insurance-related questions and forward to the correct department.
• Verifying and loaded insurance to accounts, checking for accuracy in subscriber and account information.
• Informing our customers of the details of any of the promotions or discounts of the services provided and offered by the company.
• Entering the correct ICD 10 codes, to bill the patient insurance correctly.
• Identifying claims with coding errors to be reviewed and corrected, advising patients seeking.

Billing / Customer Service Representative Resume

Summary : 8+ years of Billing Customer Service experience. Looking for a new career opportunity in a customer service orientated job that will advance my skills and give room for advancement.

Skills : Phlebotomy Technician, Medical Assistant, Retail Management, Microsoft Office: Word, Excel, And PowerPoint. Computerized Medical Billing, Medical Transcription, Medical Terminology, Insurance Forms And Billing, CPT And ICD9 Coding, And Scheduling.

• Responsible for managing the accuracy of facility billing, private pay prescriptions, supplies, and equipment. Track and maintain the total accounts receivable for the facility and private pay.
• Reviewing client billing statements and facility unbilled charges for correctness and accuracy of charges.
• Mailing statements to long-term care facilities, patient homes, residents, or responsible parties.
• Charting all account activity on systems, including any pay source changes.
• Performing services in accordance to the company, state, and federal regulations (e. g. HIPAA).
• Identifying and resolve patient billing complaints in a timely and efficient manner.
• Taking patient and client payments for laboratory bills, speak with patients and clients in regards to laboratory bills, Update insurance information responsible party information, and credit card information.
• Mastering a "call flow" for quick calls, while performing account research, providing accurate.
• Frequently landed in the top performer lists for meeting and exceeding expectations on handle time, first call resolution, the voice of the customer surveys and quality assurance.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

Username or Email Address

Remember Me Forgot Password?

A link to set a new password will be sent to your email address.

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy .

Get New Password

Billing Representative Resume Examples & Tips (30+ Free Samples)

• Resume Format
• April 6, 2024

Billing Representative Resume : A billing representative plays a crucial role in ensuring that a company’s financial transactions are accurately recorded and processed. To stand out in this competitive field, having a well-crafted resume is essential. Our collection of 30+ free billing representative resume examples and tips will help you create a professional and compelling document that highlights your skills and experience.

Whether you’re a seasoned professional looking to advance your career or a recent graduate entering the workforce, our samples cover a range of experience levels and industries. From showcasing your attention to detail and problem-solving abilities to highlighting your proficiency in billing software and customer service, our resume examples will help you land your next billing representative role.

Billing Representative Resume – Summary

Billing Representative Resume Samples

[Your Name] [Your Address] [City, State, Zip Code] [Your Email Address] [Your Phone Number]

Objective: Dedicated and detail-oriented Billing Representative with [X] years of experience in accurately managing billing processes and resolving customer inquiries. Adept at handling billing discrepancies and ensuring timely payments. Seeking to leverage expertise in billing operations to contribute effectively to [Company Name].

Professional Experience:

Billing Representative [Company Name], [Location] [Dates of Employment]

• Managed billing operations for a diverse portfolio of clients, ensuring accuracy and timeliness in all billing processes.
• Resolved customer inquiries regarding billing discrepancies, providing clear and concise explanations and solutions.
• Conducted regular audits of billing records to identify and rectify errors, resulting in improved accuracy and efficiency.
• Collaborated with internal departments to address billing issues and streamline processes.
• Processed payments, reconciled accounts, and generated reports for management review.
• Participated in training sessions to stay updated on billing software and procedures.

Billing Specialist [Previous Company Name], [Location] [Dates of Employment]

• Assisted in the implementation of new billing software, providing feedback on functionality and usability.
• Reviewed billing data for accuracy and completeness, making corrections as necessary.
• Worked closely with clients to resolve billing disputes and negotiate payment arrangements.
• Prepared and sent out invoices, ensuring compliance with billing policies and procedures.
• Generated monthly reports to track billing trends and identify areas for improvement.
• Participated in cross-functional teams to address billing-related issues and improve processes.

Bachelor of Business Administration (BBA) in Accounting [University Name], [Location] [Year of Graduation]

• Proficient in billing software such as [List specific software names].
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent communication skills, both written and verbal.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Familiarity with accounting principles and practices.

Certifications:

• Certified Billing and Coding Specialist (CBCS)
• [Any other relevant certifications]

References: Available upon request.

Billing Representative Resume Description Examples

Experienced billing representative with a strong background in handling customer inquiries, processing payments, and resolving billing discrepancies. Skilled in using billing software and maintaining accurate records. Proven ability to meet deadlines and deliver exceptional customer service.

Detail-oriented billing representative with 3+ years of experience in the healthcare industry. Proficient in verifying insurance coverage, submitting claims, and following up on unpaid invoices. Excellent communication skills and a track record of resolving billing issues in a timely manner.

Results-driven billing representative with a track record of increasing revenue and reducing billing errors. Proficient in analyzing billing data, identifying trends, and implementing process improvements. Strong problem-solving skills and a commitment to delivering high-quality service to customers.

Dedicated billing representative with a background in the telecommunications industry. Skilled in processing billing statements, resolving customer disputes, and ensuring accurate invoicing. Proven ability to work independently and collaborate with cross-functional teams to achieve departmental goals.

Customer-focused billing representative with a passion for helping clients navigate complex billing processes. Proficient in handling high call volumes, providing accurate information, and resolving billing inquiries in a timely manner. Strong attention to detail and a commitment to delivering exceptional service to customers.

Billing Representative Resume Objective Examples

Seeking a Billing Representative position where I can utilize my strong attention to detail and problem-solving skills to ensure accurate and timely billing processes for clients.

To obtain a Billing Representative role in a dynamic organization where I can apply my experience in billing procedures and customer service to contribute to the financial success of the company.

Looking for a challenging Billing Representative position that will allow me to leverage my excellent communication skills and knowledge of billing software to streamline billing processes and improve customer satisfaction.

To secure a Billing Representative position in a reputable company where I can utilize my analytical skills and experience in billing systems to ensure accurate invoicing and efficient payment processing.

Seeking a Billing Representative role where I can utilize my strong organizational skills and attention to detail to provide exceptional billing services and contribute to the overall success of the organization.

Billing Representative Resume Summary Statement

Crafting a compelling resume summary statement as a billing representative requires showcasing your experience, skills, and achievements in handling billing processes and customer interactions. Here are a few examples of effective resume summary statements for a billing representative position:

• Detail-oriented Billing Representative with 3+ years of experience in accurately processing invoices, resolving billing discrepancies, and providing exceptional customer service. Proficient in Microsoft Office and CRM software.
• Results-driven Billing Representative with a proven track record of meeting and exceeding billing targets. Skilled in analyzing billing data, identifying trends, and implementing process improvements to streamline operations and increase efficiency.
• Experienced Billing Representative with strong communication and problem-solving skills. Able to effectively communicate with clients, vendors, and internal teams to resolve billing issues and ensure timely payment processing.
• Dedicated Billing Representative with a background in healthcare billing and coding. Proficient in medical terminology, insurance claims processing, and compliance regulations. Strong attention to detail and ability to multitask in a fast-paced environment.
• Customer-focused Billing Representative with a passion for delivering excellent service and building strong relationships with clients. Skilled in handling billing inquiries, processing payments, and maintaining accurate records. Proven ability to work independently and as part of a team to achieve organizational goals.

Skills Section in Billing Representative Resume

When crafting the skills section for a billing representative resume, it’s important to include a combination of technical skills related to billing systems and software, as well as soft skills that are essential for effective communication and customer service. Here’s how you can structure the skills section:

• Strong communication skills: Ability to effectively communicate with customers, colleagues, and management to resolve billing issues and provide excellent customer service.
• Attention to detail: Accurate data entry and record-keeping skills to ensure billing information is entered correctly and invoices are processed accurately.
• Problem-solving skills: Ability to analyze billing discrepancies, identify root causes, and develop solutions to resolve issues in a timely manner.
• Knowledge of billing software: Proficient in using billing software systems to generate invoices, track payments, and manage customer accounts.
• Time management: Ability to prioritize tasks, meet deadlines, and multitask in a fast-paced billing environment.
• Customer service skills: Experience in handling customer inquiries, addressing concerns, and providing support to ensure customer satisfaction.
• Financial acumen: Understanding of basic accounting principles and financial processes to accurately process billing transactions and reconcile accounts.
• Team player: Collaborative attitude and willingness to work with colleagues to achieve departmental goals and deliver high-quality billing services.
• Adaptability: Ability to quickly learn new processes, systems, and procedures to stay current with industry trends and best practices in billing.
• Problem-solving skills: Ability to think critically and creatively to resolve complex billing issues and improve billing processes for efficiency and accuracy.

Education Section Format in Billing Representative Resume

In a billing representative resume, the education section should highlight your relevant educational background, certifications, and any specialized training related to billing, finance, or customer service. Here’s a suggested format for the education section:

• Bachelor’s Degree in Business Administration, University of XYZ, 2014-2018
• Certificate in Medical Billing and Coding, ABC Institute, 2019
• Diploma in Accounting, XYZ College, 2012-2014
• High School Diploma, XYZ High School, 2008-2012
• Continuing Education Courses in Healthcare Billing, XYZ Community College, 2020-2021

Experience Section in Billing Representative Resume

When crafting the experience section of a billing representative resume, it’s essential to highlight your relevant responsibilities, accomplishments, and skills related to billing, invoicing, and customer service. Here’s a structured example of how you can format this section:

1. Billing Representative, ABC Company, 2015-2020 – Managed billing inquiries and resolved customer issues in a timely manner – Processed invoices and payments accurately and efficiently – Collaborated with internal departments to ensure accurate billing information

2. Senior Billing Representative, XYZ Corporation, 2012-2017 – Led a team of billing representatives and provided training and support – Implemented new billing processes to improve efficiency and accuracy – Resolved complex billing issues and escalated as needed

3. Billing Specialist, DEF Industries, 2014-2019 – Reviewed and processed billing statements for accuracy and completeness – Communicated with customers to resolve billing discrepancies and disputes – Maintained detailed records of billing transactions and payments

4 . Billing Coordinator, GHI Company, 2013-2018 – Coordinated billing activities for multiple clients and accounts – Generated and distributed invoices in a timely manner – Conducted regular audits to ensure billing compliance with company policies and procedures

5. Accounts Receivable Specialist, JKL Corporation, 2011-2016 – Managed accounts receivable processes, including invoicing and collections – Resolved billing disputes and discrepancies with customers and vendors – Prepared monthly financial reports and reconciled billing records with accounting department

Achievements Examples for Billing Representative Resume

When listing achievements on a billing representative resume, focus on quantifiable accomplishments that demonstrate your effectiveness in managing billing processes, improving efficiency, and enhancing customer satisfaction. Here are some examples:

Successfully reduced accounts receivable backlog by 30% through diligent follow-up and resolution of outstanding invoices.

Achieved a 95% accuracy rate in processing billing statements, resulting in improved customer satisfaction and reduced errors.

Received recognition for consistently meeting or exceeding monthly billing targets, demonstrating strong work ethic and commitment to achieving goals.

Implemented new billing software system that improved efficiency and accuracy in billing processes, resulting in a 20% reduction in billing errors.

Recognized for exceptional customer service skills, resolving billing inquiries and disputes in a timely and professional manner, leading to increased customer retention and satisfaction.

Action Verbs to Use in Billing Representative Resume

Using action verbs in your billing representative resume can help you effectively convey your skills, experiences, and accomplishments. Here are some action verbs you can use:

• Communicated: Effectively communicated with customers to resolve billing inquiries and issues.
• Resolved: Resolved billing discrepancies and disputes in a timely and efficient manner.
• Processed: Processed payments, refunds, and adjustments accurately and in compliance with company policies.
• Investigated: Investigated billing errors and worked with internal teams to correct them.
• Assisted: Assisted customers with setting up payment plans and arranging for payment extensions when needed.
• Documented: Documented all customer interactions and transactions in the billing system.
• Followed up : Followed up with customers to ensure payment was received and any issues were resolved to their satisfaction.
• Collaborated: Collaborated with other departments to address complex billing issues and provide excellent customer service.

Mistakes to Avoid in Billing Representative Resume

When crafting a resume for a billing representative position, there are several common mistakes you’ll want to avoid to ensure your application stands out positively. Here are some mistakes to steer clear of:

• Spelling and Grammatical Errors: Make sure to proofread your resume carefully to avoid any spelling or grammatical errors. These mistakes can make you appear unprofessional and careless.
• Lack of Specific Details: Be sure to include specific details about your experience and skills as a billing representative. This will help potential employers understand your qualifications and how you can contribute to their organization.
• Using Generic Language: Avoid using generic language and cliches in your resume. Instead, use specific examples and accomplishments to demonstrate your skills and experience.
• Not tailoring your resume to the job: Make sure to tailor your resume to the specific job you are applying for. Highlight relevant experience and skills that are directly related to the job requirements.
• Including irrelevant information: Avoid including irrelevant information in your resume, such as unrelated work experience or hobbies. Focus on highlighting your relevant skills and experience as a billing representative.
• Failing to showcase your accomplishments: Make sure to include specific accomplishments and achievements in your resume. This will help demonstrate your value as a billing representative and set you apart from other candidates.
• Not including a professional summary : A professional summary at the beginning of your resume can help grab the attention of potential employers and give them a quick overview of your qualifications and experience as a billing representative.

Billing Representative Resume Writing Tips

When writing a resume for a billing representative position, it’s essential to highlight your skills in billing processes, customer service, and attention to detail. Here’s a guide to help you craft an effective billing representative resume:

• Highlight your experience in billing: Make sure to emphasize any previous experience you have in billing or related fields. This could include experience with invoicing, accounts receivable, or insurance claims processing.
• Showcase your attention to detail: Billing requires a high level of accuracy and attention to detail. Be sure to highlight your ability to carefully review and process billing information to ensure accuracy.
• Include any relevant software skills: Many billing positions require proficiency in billing software or accounting systems. Be sure to mention any software programs you are familiar with, such as QuickBooks or Microsoft Excel.
• Quantify your accomplishments: If possible, include specific examples of how you have improved billing processes or reduced errors in previous roles. Quantifying your accomplishments can help demonstrate your effectiveness as a billing representative.
• Emphasize your communication skills: Billing representatives often need to communicate with clients, vendors, and other team members. Highlight your strong communication skills, both written and verbal, to show that you can effectively interact with others in a professional manner.

FAQs – Billing Representative Resume

What skills should a billing representative include on their resume?

A billing representative should include skills such as attention to detail, strong communication skills, proficiency in billing software, knowledge of insurance regulations, and the ability to handle confidential information.

How should a billing representative highlight their experience on their resume?

A billing representative should highlight their experience by including specific examples of their accomplishments, such as reducing billing errors, improving collections rates, or streamlining billing processes. They should also include any relevant certifications or training they have completed.

Should a billing representative include their education on their resume?

Yes, a billing representative should include their education on their resume, including any relevant degrees or certifications. This can help demonstrate their qualifications for the position and show their commitment to continuing education in the field.

How should a billing representative address gaps in employment on their resume?

If a billing representative has gaps in their employment history, they can address this by explaining the reason for the gap in a brief statement on their resume. They can also highlight any relevant volunteer work, freelance projects, or continuing education they have completed during that time.

How can a billing representative make their resume stand out to employers?

A billing representative can make their resume stand out to employers by customizing it to the specific job they are applying for, highlighting their relevant skills and experience, and using a clean and professional format. They can also include a strong summary or objective statement at the top of their resume to grab the employer’s attention.

In conclusion, a well-crafted billing representative resume is essential for showcasing your skills and experience in the field. By utilizing the free samples and tips provided in this article, you can create a standout resume that highlights your qualifications and increases your chances of landing your desired job.

Related Accounting Resumes

Resume Tips

Choose the right format.

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

Related Posts

Billing Manager Resume Examples & Tips (33+ Free Samples)

• March 15, 2024

Restaurant Accountant Resume – Free Samples & Examples

• April 13, 2024

Collections Representative Resume Examples & Tips (25+ Free Samples)

• March 29, 2024

31+ Accounting Instructor Resume Samples & Examples

• April 14, 2024

Corporate Tax Accountant Resume – Free Samples & Examples

18+ AP Accountant Resume Samples & Examples

• March 27, 2024

Leave a Reply Cancel Reply

Your email address will not be published. Required fields are marked *

Name  *

Email  *

Add Comment  *

Save my name, email, and website in this browser for the next time I comment.

Post Comment

• Resume Templates Simple Professional Modern Creative View all
• Resume Examples Nurse Student Internship Teacher Accountant View all
• Resume Builder
• Cover Letter Templates Simple Professional Modern Creative View all
• Cover Letter Examples Nursing Administrative Assistant Internship Graduate Teacher View all
• Cover Letter Builder
• Resume Examples
• Customer Service Representative

Customer Service Representative resume example & writing guide

Include your contact information

Make use of a summary, outline your customer representative work experience, include the relevant key skills that make you a great customer service representative , detail your education & relevant customer service certifications, pick the right resume layout and design for a customer service representative resume, what type of salary you can expect in customer services.

Good customer service representatives are an integral part of any business — defining a company’s image, customer loyalty, customer-business interactions and much more. 

And the aim of this customer service resume example and writing guide is to help you project an image that you are that very person, someone who will provide a great customer service experience for a company that needs precisely that.

Resume guide for a customer service representative resume

Take your resume to a whole new level with the help of Resume.io. Our expert-backed guides and resume examples cover over 500 professions. 

Plus, you can use our resume builder to create an interview-winning application in no time. What we’ll cover in this guide: 

What does a customer service representative do?

• Helping your resume win the battle against hundreds of other applicants
• Resume writing that's not only informative but actually fun to read
• Showing your professionalism and skills on your resume without rich previous experience
• Creating a resume that leads you to great employers and jobs.

Customer service representatives typically work by phone addressing questions and resolving complaints raised by clients who have already purchased goods or services from a company.

Some customer service reps also meet clients face to face, by email or via live online chat. The reason for the interaction is not always an existing problem, as sometimes it’s simply a matter of helping to process orders, assist with billing, provide more information or even sell new services.

But customer service reps often deal with clients who are unsatisfied for one reason or another. Customer service reps typically need abundant reservoirs of patience and a demeanor that remains pleasant, helpful and informative.

How to write a customer service representative resume

Before you start writing your customer service representative resume, you need some guidance. Your resume should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

Using the above structure will allow you to lay out your resume like a pro. You also need to keep your audience in mind here. Luckily, here are a few facts about customer service that can help guide the resume writing process:

Fact #1: Customer service is one of the best areas for entry-level applicants. Customer service provides amazing opportunities for career growth for talented employees. Working in this position also develops a huge amount of soft skills. It allows for awesome networking in the professional world.  

Fact #2: Customer service is viewed by companies and brands as extremely important. And it affects the bottom line. That's because 91% of customers are willing to spend more with a business when it has a level of personalised customer service. 

Fact #3: Technological solutions, CSR platforms and chat bots are changing how customer service is provided.

In addition, digital customer service experience is about apps, interfaces, digital requests, CSR platforms, etc. Along with an emphasis on social and communication skills, technological aptitude is becoming more important for customer service representatives. In this resume guide, we'll take a look at how this impacts your resume in each section. 

Optimize your resume for the ATS! 

If you want to get ahead of the competition, including the right keywords in your resume could be the answer. 

Many recruiters now use Applicant Tracking Systems (ATS). The software reviews incoming applications to see how well they fit the criteria of the job. 

If you want to get past the ATS screening software , peppering your resume with keywords from the job advert will help. Give it a go now!  

Choosing the right resume format for a customer service representative

Resume formats influence how you are perceived before any physical meeting. The two most important goals to pursue with any resume format are as follows: 

• To avoid a complicated resume format at all costs.
• Try to make the format symmetrical, clean and easy to read.

As a general rule, we recommend the reverse chronological resume format as standard. However, there will be times when other options better suit your career goals. To get the inside scoop, read our comprehensive resume format guide now. 

First things first, you need to work on your resume header. This part of your resume contains your basic information. You should include the following elements: 

• Full name & title. Your first and last name. You should also include the name of the role for which you are applying.
• Professional email address. The golden rule is to have an email address that includes your first and last name. Avoid nicknames or random words.
• Phone number. You can use your personal number here so they can call you.
• Location. You only need to list your city and state . You don't need to include your entire address or details like your zip code here.
• LinkedIn. Should your LinkedIn profile be up to date, add a link to it here.

Make sure that the information in your header is clear and easy to read. If you are using a colorful template, check that the text stands out for the right reasons. 

Don't include the following: 

• Personal details. You don't need to include private things, such as your social security number or marital status.
• Date of birth. The hiring manager does not need to know how old you are.

Michelle Smith 

Customer Service Representative 

07588128223

[email protected]

Social security number: 

123-45-6789

For many people, a customer service representative position is one of the best entry-level opportunities. Your resume summary should be a short but engaging story. 

For many recruiters and HR professionals, your summary may be the most important part of your resume. If your basic qualifications are in place, the summary is what makes you stand out. It’s your first introduction, and it’s often your only chance to be creative on your resume. 

Your customer service representative resume summary should be a description of yourself with a premium on interpersonal skills, but with a dash of technological aptitude. You can include some handy action verbs to stand out from the crowd here.

As for personal qualities, two are king: dependability and empathy. Customer service is time-sensitive, so it’s important to show you’ll be there when needed. Empathy ensures you connect with the clients on a human level. 

Looking for some inspiration? Check out our:

• Production assistant
• Call Center agent 
• Office Administrator 
• Personal Assistant 
• Office Assistant 
• Receptionist
• Office Clerk
• Office Manager
• Office Secretary

If you find the job description to be confusing, too wordy or complicated, there are additional tools you can use to analyze it. Word clouds are a great way to understand which ideas and qualities are the most important to an employer. 

Services like Wordle or Worditout.com will help you make sense of listings that aren’t written in a clear way. Word clouds will also show you hidden patterns if there are any. This may become your secret weapon against automated ATS filtering. 

You can find adaptable customer service representative resume examples summary below:

Customer Service Representative dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to learn.

Dedicated Customer Service Representative with 5+ years of experience dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.

Experienced Customer Service Representative with over 10 years in the industry working with leading brands, such as Samsung and Apple. Proven track record of customer satisfaction with 99.5% overall conversion rating. Skilled in training new reps and working as part of a team.

Customer service representative positions may be perceived as entry-level. But there’s room for growth. And there’s also room to demonstrate your life/professional experience in other fields . 

Craft a career history to impress employers. There’s some great news for people making a career change from other areas: this is one of the most universal professional fields, with a variety of industries requiring specialists in customer service. 

Some of the most common positions are in the business support, restaurant and food , retail , banking and financial areas . 

If you have worked in similar fields before and are applying for related jobs, it makes sense to prioritize this relevant years of experience on your resume. 

The next thing you want to do to surpass your competition is to provide resume bullet points or notes on your achievements, milestones and noteworthy duties in previous jobs. 

Adapt this sample to your own experience for a highly effective work history section.

Branch Customer Service Representative at AT&T Inc., Seattle August 2018 - Present

• Maintain up to date knowledge of products and services.
• Handle customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Work to address all customer concerns in a timely and effective manner.
• Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
• Develop successful tactics to sell products and services to customers.
• Work to understand the needs of each customer.

Customer Service Representative at Gold Coast Hotel, Seattle August 2016 - August 2018

• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Provided guests and potential guests with up-to-date information about hotel and promotional offerings.
• Effectively sold rooms to walk-in customers.
• Responded to guest complaints in a professional and effective way.
• Processed payments and informed hotel staff of room status and availability.
• Provided superiors with work logs, demonstrating accountability.

Customer Sales Representative at Macy's, Bellevue October 2014 - May 2016

• Greeted customers in a friendly and helpful manner.
• Provided high quality customer service to customers.
• Handled sales transactions and returns in a timely manner.
• Answered all questions regarding products and promotions.
• Aimed to keep customers satisfied and returning to Macy's.

How to write a customer service representative resume with no experience

If you're new to the working world, don't panic. You can still write a convincing resume. So what do you do if you just graduated from college? 

Be sure to highlight your rich work/life experience, your past jobs in other fields and your best qualities, and demonstrate some real passion about being productive in a customer service position. 

Include the diverse range of skills that you have in your application. Chances are, you've picked up some skills from voluntary work or even your education. Focus on how you will use these in your newfound role. 

Your skills section needs to be truthful and needs to reflect who you are as a valuable professional. 

Create a master list of your most noteworthy skills, where you brainstorm and write out every competency you possess that could go on your resume. Save that list and keep it for future resumes, and enrich it as you gain more experience. 

When using it for resume creation, filter out the "weakest" points and transfer to your resume only those that apply to the specific customer service job you’re aiming for. 

• Write out a "master list" of skills that you possess to varying degrees of expertise and relevance.
• Cherry-pick the most appropriate and important based on the job application and employer.
• Ignore social skills (these are critical for CS specialists).
• Ignore the specifics of the industry and job application.
• Create a skills section in your resume without prior research (such as guides or statistics).

Most prospective customer support representatives have an intuitive understanding that soft skills are king for the profession. But guessing and knowing for sure are quite different. 

Soft skills are going to be the main focus of any recruiter or HR professional evaluating a customer service application. You need to have excellent communication, teamwork skills, and organizational skills as standard. 

However, nearly every job market has been impacted by technological innovations. This means that hard skills have more importance than they did in previous years. For example, if you are a pro when it comes to apps or software, you're onto a real winner. Go ahead and shout about the proficiencies that you have.

Include a healthy mix of both soft and hard skills in your customer service representative resume. Check out our example below if you need some inspiration.

Customer service representative skills

Next up, you need to write your education section . Customer service specialists come from all sorts of educational backgrounds. Due to the universal nature of customer service, you can be confident in showcasing almost any degree or certificate. You may include: 

• Training and certifications. That means any courses, workshops, or online courses you have taken over the years.
• Internships. If you broke into the industry by going down this route, talk about it now.
• Professional development. Should you be a member of a specific society or board, you may find that highlighting it bolsters your resume.

There’s no need to list your high school experience if you have enough content elsewhere on your customer service resume. Take a look at our example here: 

Bachelor of Communications, University of Seattle, Seattle August 2007 - May 2011

• Graduated with High Honors.

High School Diploma, Hartwick High School, Hartwick September 2003 - May 2007

Customer service is about human interaction, problem solving, patience and reliability. Logically, your template and visual layout should reflect some combination of accessible (clean and friendly) design with a certain amount of structure to demonstrate an organized approach to your work. 

Our template collection has a wide variety of resume formats to choose from, perfect for customer service positions. You can highlight some human character and organized reliability through the template visuals. Choose one template example and tailor it to each customer service position through our editor tool. 

Our templates come in four categories: Modern , Professional , Simple  and Creative . Nearly all the layouts in the first three categories can be an excellent fit for a customer service job. You’ll just need to select a format based on your personal taste and the size of your relevant sections.

Customer service representative job market and outlook

If you are thinking of breaking into the world of customer services, there is stiff competition. According to the Bureau of Labor Statistics , this role is in decline and expected to decrease by 5% between 2022 and 2032. 

Since there are likely to be fewer jobs available in the coming years, it has never been more important to make sure you stand out from the crowd. 

The exact amount you take home will depend on a range of factors. Keep in mind that some of these roles are commission-based. That means that you can make a higher income if you make more sales. 

Key takeaways for a customer service resume

• Customer service has grown in complexity due to technological shifts. Competition is higher, so having a great resume is much more important than before.
• Your summary is the best way to show some personality, energy and social qualities – essential for customer service positions.
• Make use of limited recruiter time in the best way: Use reverse chronological order for your employment history.
• The resume template or layout conveys character. It's your visual ambassador preceding an interview.

If you want the perfect tool to save time and get a great job, use Resume.io’s builder tool with professionally made and recruiter-tested resume templates .

Check out our free resume samples for inspiration. And if you’ve been fortunate enough to land a job interview , check out this blog about how to ace your customer service job interview.

Beautiful ready-to-use resume templates

Billing Representative resume examples for 2024

Patients, customer service, data entry, medical billing, and medical terminology are the most important skills for a billing representative. They must be adept at handling inbound/outbound calls, recording patient data, and billing insurance companies. They also need to be able to audit insurance claims, identify and recommend process improvements, and ensure compliance with HIPAA. Ultimately, their goal is to deliver excellent customer service and resolve billing issues.

Billing Representative resume example

How to format your billing representative resume:.

• Use the exact job title 'Billing Representative' in your resume to match your application.
• Highlight achievements in billing, such as increased revenue or improved processes, in your work experience section.
• Limit your resume to one page, focusing on relevant billing representative experience and skills.

Choose from 10+ customizable billing representative resume templates

Choose from a variety of easy-to-use billing representative resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your billing representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Billing Representative resume format and sections

1. add contact information to your billing representative resume.

Billing Representative Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your billing representative resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Billing Representative Education

Billing Representative Resume Relevant Education Example # 1

Some College Courses In Biology 2012 - 2014

University of California, Santa Barbara Santa Barbara, CA

Billing Representative Resume Relevant Education Example # 2

Doctoral Degree In Business 2010 - 2013

Liberty University Lynchburg, VA

3. Next, create a billing representative skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an billing representative resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

A billing system is a system for issuing invoices related to fees payable by each party under an access agreement. Billing systems often include payment software that automates the process of collecting payments, sending recurring invoices, tracking expenses, and tracking invoices, and generates reports for management and records payments to the accounts of the customers.

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Top Skills for a Billing Representative

• Patients , 18.3%
• Customer Service , 12.8%
• Data Entry , 5.9%
• Medical Billing , 5.2%
• Other Skills , 57.8%

4. List your billing representative experience

The most important part of any resume for a billing representative is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of billing representatives" and "Managed a team of 6 billing representatives over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

5. Highlight billing representative certifications on your resume

Specific billing representative certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your billing representative resume:

• Certified Billing and Coding Specialist (CBCS)
• Certified Medical Office Manager (CMOM)
• Certified Management Accountant (CMA)
• Certified Medical Insurance Specialist (CMIS)
• International Accredited Business Accountant (IABA)
• Nationally Certified Insurance and Coding Specialist (NCICS)
• Certified Professional Biller (CPB)
• Nationally Certified Medical Office Assistant (NCMOA)
• Certified Information Technology Professional (CITP)
• Registered Medical Assistant

6. Finally, add an billing representative resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your billing representative resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common billing representative resume skills

• Customer Service
• Medical Billing
• Patient Accounts
• Medical Terminology
• Medical Claims
• Billing System
• Billing Issues
• Insurance Claims
• Insurance Carriers
• Outbound Calls
• Unpaid Claims
• Insurance Verification
• Insurance Coverage
• Computer System
• Accounts Receivables
• Patient Billing
• Billing Inquiries
• Insurance Billing
• Patient Demographics
• Electronic Billing
• Insurance Payments
• Customer Inquiries
• Account Balances
• Inbound Calls
• Delinquent Accounts
• Billing Process
• Insurance Benefits
• Submit Claims
• Billing Errors
• Durable Medical Equipment
• Patient Payments
• Payment Arrangements
• Insurance Eligibility
• Billing Reports
• Paper Claims
• Past Due Accounts

Billing Representative Jobs

Links to help optimize your billing representative resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Billing Representative Related Resumes

• Account Representative Resume
• Account Services Representative Resume
• Accounting Representative Resume
• Client Representative Resume
• Collections Representative Resume
• Customer Representative Resume
• Customer Service Representative Resume
• Data Entry Representative Resume
• Insurance Representative Resume
• Office Representative Resume
• Patient Access Representative Resume
• Patient Care Representative Resume
• Patient Representative Resume
• Registration Representative Resume
• Representative Resume

Billing Representative Related Careers

• Account Management Representative
• Account Representative
• Account Services Representative
• Accounting Representative
• Billing Analyst
• Billing Associate
• Client Representative
• Collections Representative
• Customer Representative
• Customer Service Representative
• Data Entry Representative
• Insurance Representative
• Medical Billing Clerk
• Office Representative
• Patient Access Representative

Billing Representative Related Jobs

Billing representative jobs by location.

• Billing Representative Arlington
• Billing Representative Austin
• Billing Representative Beverly Hills
• Billing Representative Buffalo
• Billing Representative Chino
• Billing Representative Commerce
• Billing Representative Forest Park
• Billing Representative Gilbert
• Billing Representative Hybla Valley
• Billing Representative Laurel
• Billing Representative Minneapolis
• Billing Representative Niles
• Billing Representative River Grove
• Billing Representative Salisbury
• Billing Representative Tallmadge
• Zippia Careers
• Office and Administrative Industry
• Billing Representative
• Billing Representative Resume

Browse office and administrative jobs

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 23 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 23 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

How to Write a Customer Service Resume Objective with Examples

Quick Navigation:

Why is a strong customer service resume objective important?

How to write a customer service resume objective, examples of well-written resume objectives for customer service, examples of customer service resume objectives that are not well-written.

Customer service jobs can be competitive, and dozens of people may send in applications for the same position. A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position.

Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. Be sure to condense all the relevant information into an attention-grabbing statement. A good customer service objective should be no more than two or three sentences. This way, the employer can quickly and easily see how you’re qualified for the job.

You can create your resume objective for a customer service position by following these steps:

1. First, consider your qualifications 

Take inventory of your prior experience, skills, qualifications and expertise, and include the most impressive accomplishments in your objective.

2. Second, use numbers to showcase your past achievements  

Include quantifiable data and metrics that demonstrate the impact you had in past positions, such as the number of new accounts you opened, the volume of business you generated or the customer retention rate you helped your previous company achieve.

3. Next, highlight relevant skills 

Indicate desirable skills or qualifications that show your usefulness to the company. Choose relevant skills such as communication, teamwork and time management.

4. Lastly, explain your experience  

It can help to state how many years of work experience you have in customer service, especially if you’re looking for a leadership position.

Here are some examples of effective resume summaries that you can use as a guideline when writing your own:

‘Secure a job as a customer service representative with Seven Seas Company, which will enable me to use my communication skills and interpersonal skills to serve customers. Good problem solver, able to multitask and consistently finishes projects before their deadlines.’

‘Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.’

‘Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.’

‘Experienced customer care professional with three years of experience in the telecommunications industry. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to customers of DataSecure, LLC.’

‘Seeking a customer service position with NextGen Corporation to use my excellent customer service experience and people-oriented skills to enhance customer loyalty and deepen client relationships.’

Example 6 

‘Customer service representative with five years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.’

‘Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.’

‘Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.’

‘Experienced customer service coordinator with strong leadership skills. Able to design, implement and maintain cost-effective shift schedules for Telkom’s call center of more than 200 customer representatives. Efficient in managing and tracking client’s attendance records. Results-oriented professional who’s able to ensure customer representatives deliver an outstanding experience.’

‘Detail-oriented professional with over four years of experience in a busy customer-service environment. Proven ability to handle customer issues quickly and discreetly while nurturing positive relationships and increasing customer retention rates by 54%. Seeking to leverage these skills as a reliable customer service representative.’

Example 11 

‘Customer service representative with three years of experience in a busy IT help desk. Holds a bachelor’s degree in IT. Seeking to use my diagnostic skills and troubleshooting skills to help customers resolve a range of computer and networking problems.’

‘Seeking a customer service representative position where I can use my experience and communication skills to handle customer complaints and queries and deepen the relationship with customers.’

Example 13 

‘Qualified customer service professional with over 14 years of experience in customer care roles, including sales, tech support and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various CRM tools. Seeking to use my customer service skills to provide a positive experience to the customers in your firm.’

‘Personable and articulate customer care professional with a history of providing outstanding support to customers. Able to maintain a positive attitude when serving customers in the banking hall. Possesses good judgment and the ability to handle confidential information discreetly. Seeking a customer service role within a financial institution that offers rewarding opportunities for dedicated people.’

‘Customer-centric professional with three years of experience serving customers in different roles. Proven ability in engaging customers, resolving complaints and strengthening customer-client relationships. Seeking a rewarding position with a company that values its customers.’

 Here are some examples of poor resume objectives:

‘Seeking a position as a customer service representative in a fast-growing company.’

The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company.

‘To obtain a customer service position with a company, which will require me to use my skills for the company’s success.’

Not only is this objective vague and generic, but it also doesn’t highlight the applicant’s experience and skills. It also doesn’t state what value they bring to the company.

‘Secure any position that requires me to use my interpersonal skills and analytical mind to resolve customer issues and complaints.’

While this objective states how the applicant’s skills are of value, it doesn’t clearly state the position they’re applying for.

In general, a poorly-written resume objective leaves out relevant details, doesn’t state the position being applied for, or otherwise fails to show how the applicant’s skills will benefit the employer.

Bilingual Customer Service Representative Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Customer Orientation and Focus
• Multitask (talk, type, navigate)
• Strong internet navigation and website user knowledge
• Email correspondence skills
• Organizational and team work skills
• Experience with contact center technologies
• Experience working in a Financial/Banking industry an asset
• Sales, cross-selling, and up selling experience desirable
• Computer proficiency and knowledge of how and when to use reference material and on-line information
• Phone Etiquette skill
• Flexibility in regard to work schedules
• Maintain strict confidentiality with customer account information
• Strong customer services skill
• Secures new business and/or retains existing business
• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
• Takes ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sitting for long periods of time while using office equipment such as computers, phones and etc
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
• General knowledge of Federal and state laws/regulations that govern Human Resources
• Bilingual (French (Canadian) and/or Spanish)
• Running, Basketball, Global Football, Golf, Athletic Training, Women’s Training, Baseball and others
• Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work

Professional Skills

• Address inbound calls and serve as the human voice and personality behind the Banamex USA brand providing quality customer service with each and every client interaction
• Accurate keying skills and strong MS Office skills
• Excellent verbal communication and interpersonal skills. Good written communication skills
• Strong listening skills; skilled at developing and maintaining effective working relationships
• Experience working on a PC with accurate keyboarding skills. Strong working knowledge of MS Office applications
• Strong PC knowledge, including Microsoft Outlook and Excel and excellent keyboarding skills
• Possess good interpersonal and communication skills, both verbal and written, as well as good organizational and planning skills

How to write Bilingual Customer Service Representative Resume

Bilingual Customer Service Representative role is responsible for customer, interpersonal, english, french, computer, organizational, bilingual, spanish, listening, microsoft. To write great resume for bilingual customer service representative job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Bilingual Customer Service Representative Resume

The section contact information is important in your bilingual customer service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Bilingual Customer Service Representative Resume

The section work experience is an essential part of your bilingual customer service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous bilingual customer service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual customer service representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Bilingual Customer Service Representative resume experience can include:

• Excellent communication skills with the ability to interact effectively at all levels (external / internal)
• Demonstrates effective decision-making skills required
• Great team work with strong interpersonal skills and can maintain effective work relationship with colleagues
• Strong organizational skills, especially time management and prioritization to cope with time pressure driven by time sensitive activities
• Demonstrate excellent written and verbal communication skills required
• Experience working on a PC, accurate keyboarding skills (25+ wpm)

Education on a Bilingual Customer Service Representative Resume

Make sure to make education a priority on your bilingual customer service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual customer service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bilingual Customer Service Representative Resume

When listing skills on your bilingual customer service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical bilingual customer service representative skills:

• Strong interpersonal skills; ability to communicate clearly and effectively through both verbal and written mediums
• Demonstrates good mathematical, record keeping, organizational and problem solving skills
• Good computer systems aptitude and solid PC/keyboarding skills
• General knowledge of windows-based applications and strong ability to navigate numerous computerized information systems as well as strong keyboarding skills
• High volume call experience needed with strong customer service skills
• Strong phone contact handling skills and active listening

List of Typical Experience For a Bilingual Customer Service Representative Resume

Experience for ssc-bilingual customer service representative resume.

• Being patient and utilizing good listening skills with others
• Experience working on a PC with accurate keyboarding skills
• Good problem-solving and decision-making skills (autonomous environment)
• Business communication skills for effective communication to clients, referral sources, hospitals, funding agencies and internal customers
• Strong computer skills, including Excel, Access, Word
• Excellent written and verbal communications skills with the ability to apply problem solving techniques
• Excellent communication & interpersonal and problem solving skills with sales ability
• Possess the organizational skills required to handle multiple priorities simultaneously while meeting deadlines
• Good written and verbal communication skills, typing of 50 wpm, and a professional attitude required

Experience For Spanish Bilingual Customer Service Representative Resume

• Strong Keyboarding Skills WPM
• Fluently bilingual in French and English and strong written skills in both
• A results and detail-oriented professional, with exceptional verbal communication skills. Call Centre experience is considered an asset
• Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required
• Excellent verbal and written English and French language skills
• Effective verbal and written communication skills both in English and Spanish
• Excellent computer abilities with advanced MS Office skills
• Strong organizational skills, with the ability to handle multiple tasks and deadlines simultaneously
• Strong verbal and written communication skills of the English and French languages

Experience For Operations Bilingual Customer Service Representative Resume

• Excellent communication skills, fully fluent in both English and French (verbal & written)
• Excellent communication skills both written and verbal both Spanish / English
• Excellent phone etiquette skills and customer interaction techniques
• Proven customer support experience or experience as a client service representative
• Multi-task, prioritize, and manage time effectively

Experience For Temporary Bilingual Customer Service Representative Resume

• Good administrative detail and organizational skills
• Demonstrated ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Bilingual – Fluent in English and French is essential combined with Strong communication skills
• Proven customer support experience or experience as a Customer Service Representative
• Positive service attitude with excellent communication and interpersonal skills

Experience For Senior Bilingual Customer Service Representative Resume

• Keyboarding Skills (+45 wpm)
• Marketing and Sales skills are an asset
• Having the ability to professionally and effectively interface with customers and coworkers
• Possessing positive and clear language skills on the telephone to enhance relationships with customers
• Effectively utilize systems, tools and processes and gathers necessary information from business partners when handling customer inquiries and resolving issues
• Phone contact handling skills and active listening
• Work with minimal supervision while exercising good judgment and displaying effective work habits
• Experience with monitoring call quality and analyzing call center metrics a strong asset
• Administer policies and procedures effectively and appropriately while processing credit requests (i.e. Flat Rate, No Credit Refusal, etc.)

Experience For Csc-bilingual Customer Service Representative Resume

• Proven experience going the extra mile to solve complex customer inquiries via extensive research
• Demonstrated experience performing extensive research to resolve complex customer inquiries
• Proficient computer and keyboarding skills to accurately and efficiently record and update customer information
• Deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude
• Bilingual skills English/Spanish/French Canadian
• Work towards excellent personal job performance through effective use of time, resources and energy
• Prior experience in a customer service atmosphere
• Maintain current technical skills and apply new knowledge for the improvement of customer service activities
• Communicate effectively and empathetically with our agents and clients

Experience For Bilingual Customer Service Representative Sales Resume

• Experience in foodservice, hospitality, beverage, and/or consumer goods is required
• Friendly, professional phone skills
• Superior verbal and written communication/customer service skills
• Composure: Ability to work in high-pressure situations and deals with conflict effectively
• Effectively read, write and speak both English and Spanish is required
• Administrative detail and organizational skills to achieve accuracy goals
• Prior call center experience, 3+ years of customer service background

Experience For Temp Bilingual Customer Service Representative Resume

• Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
• Prior outside foodservice sales coordination or customer support experience
• Basic software skills required
• Bilingual (English/ French) skills
• Satisfying customer needs through the use of the Customer Experience Model and by leveraging knowledge of the Bank’s services and products
• Utilizing Next Best Activities (NBA’s) to build a stronger relationship with the customer
• Having a very strong ability to multitask while on the telephone, computers, applications, and other tools in order to support the customer
• Offering solutions that optimize the customer experience and retain their business

Experience For Bilingual Customer Service Representative French\english Resume

• Providing excellent customer service to each and every customer no matter their situation
• Investigate inventory availability & inbound shipment timing to determine next steps for orders, requiring strong problem solving and quick decision making
• Respond to incoming calls from existing residential and commercial customers with a goal of providing an exceptional customer experience
• Demonstrated talents in communicating and interacting with clients/customers, both internal and external
• Knowledge and experience in medical device product, teambuilding, training and development and process improvement concepts
• Customer service related and/or data entry/processing experience
• Bilingual marketing experience required
• Identify effective financing options to help resolve delinquent accounts
• Previous working experience in an administrative or data entry related role

Experience For Total Benefit Bilingual Customer Service Representative Call Center Resume

• Build Customer Service metrics, KPI’s and dashboards for tracking the continuous improvement of the Customer Service Experience
• Strong understanding of McKesson Specialized Distribution systems and processes, as well as Specialty Services
• Work in a fast-paced, changing environment with multiple priorities
• Call patients prior to them receiving EOB to outline expectations of payments
• Review statements prior to being sent to ensure accuracy of co-insurance and deductible
• Pay Rate: $21-32/hr Depending on experience + benefits + accrued vacation pay
• Proven ability to work in a stressful and fast-paced environment with fluctuating work volumes
• Experience working in customer service
• Customer facing Customer Service or Contact Center experience

List of Typical Skills For a Bilingual Customer Service Representative Resume

Skills for ssc-bilingual customer service representative resume.

• Cultivate a strong, customer-oriented, trusting working relationship through extensive, two-way communication with the account(s), co-workers, various UA cross-functional teams and representatives
• Solid ability to communicate clearly and professionally, both verbally and in writing in Japanese & English, with emphasis in Japanese writing skills
• Solid ability to communicate clearly and professionally, both verbally and in writing in Spanish & English, with emphasis in Spanish writing skills
• Strong verbal and written communication skills are critical
• Strong Microsoft Office skills (Excel, Word & Powerpoint)
• Solid verbal communication skills with professional telephone etiquette
• Effective and efficient verbal and written communications skills

Skills For Spanish Bilingual Customer Service Representative Resume

• Excellent client service skills with a focus on complete and total client satisfaction
• Proven high level of interpersonal and communication skills
• Effective organizational skills with the ability to retain product knowledge and manage material vital to daily role
• Demonstrated skills in Office Suite of Products and Lotus Notes
• Computer aptitude, including typing of at least 35 wpm, accurate data entry, and the ability to effectively work in a Windows based environment
• Prior experience within a customer focused setting
• Exercise problem solving skills and promote card benefits on retention efforts
• Computer skills including Microsoft Office (Excel, Outlook, Word) required

Skills For Operations Bilingual Customer Service Representative Resume

• Strong computer experience (data entry, screen navigation, key boarding)
• Act as a team-player, contribute to a positive working environment, work well and effectively with others to meet objectives of the group and company
• Microsoft Excel - intermediate skills
• Above average communication skills
• Demonstrated customer service experience either from a call center office or face to face
• Basic windows computer, internet and MS Office skills are needed
• Provide strong customer-centric focus with the ability to understand and prioritize customer needs
• Provide strong customer centric focus with the ability to understand and prioritize customer needs

Skills For Temporary Bilingual Customer Service Representative Resume

• Successfully gather and analyze information to effectively diagnose the customer’s problem
• Additional sales rep training: Average Handle Time, Selling Skills, Selling Computers, Ingram Micro, Fraud Awareness
• Prior call center experience, 1+ years of customer service background
• Bilingual skills, both written and verbal
• Exceptional French and English communication skills
• Training: Equivalent combination of education and experience

Skills For Senior Bilingual Customer Service Representative Resume

• Offering hourly rate of $13.72 with excellent benefit pacakages to select from
• Demonstrate the benefits and assist clients in using alternate channels such as Automated Banking Machine, Mobile and Internet Banking
• Call center, receptionist or answering service experience required
• Payroll or basic accounting experience
• 6+ months of experience in a Call Center setting

Skills For Csc-bilingual Customer Service Representative Resume

• Some experience working as a Bilingual Customer Service Representative
• Develop a good understanding of other segments and offers and refer clients to appropriate partners to meet their financial needs
• Create a positive client experience while complying with established policies, practices and procedures
• Experience providing customer service on the phone
• Demonstrated aptitude for problem-solving

Skills For Bilingual Customer Service Representative Sales Resume

• Experience utilizing continuous improvement teams to enhance customer satisfaction
• Establish and maintain effective working relationships with physician office staff
• Strong general knowledge of order processing techniques and material distribution process
• Proven team-partnering capabilities
• Experience in a call center setting
• 2+ years customer service experience in an office or corporate environment
• Experience in a customer service
• 6+ months of In-Bound Call Center experience
• Financial customer service experience ideal

Skills For Temp Bilingual Customer Service Representative Resume

• Demonstrate self-discipline in adherence to schedule
• Asset: Good knowledge of SAP & Microsoft Excel
• Resolution of requests / documents that are not in good order by outbound calls/FAX to advisor and dealer head offices
• Customer Service experience is REQUIRED
• Experience with Infolease, Mars, CACS and Service Desktop
• Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint
• Experience in a call/contact center, customer service or related customer-facing role
• Customer Service Experience required
• Call center and/or phone customer service experience

Skills For Bilingual Customer Service Representative French\english Resume

• 1+ years of Customer Service experience
• Retail customer service experience
• Six months of more customer service experience
• The ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
• Identify the root cause(s) of clients’ issue in order to provide effective resolution
• Two or more years Customer Service or Help Desk experience
• Demonstrates commitment to provide quality service to the customer and active awareness of customer needs
• Demonstrates ability to handle multiple tasks and consistently meet deadlines
• 0 months to 3 years’ experience in a customer service type of role, or a similar call center environment

Skills For Total Benefit Bilingual Customer Service Representative Call Center Resume

• Experience in customer service or related area
• Previous call center / customer service experience required
• Minimizing risk and losses by knowing and adhering to Scotiabank’s policy, authentication procedures and key controls
• Ongoing liaison with underwriters regarding decisions on accounts
• Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients
• Typing Speed of 30+ WPM
• Using the production/shop locator system, locates an auto glass vendor that can service the customer's vehicle quickly and conveniently

List of Typical Responsibilities For a Bilingual Customer Service Representative Resume

Responsibilities for ssc-bilingual customer service representative resume.

• Excellent customer service, interpersonal and problem solving skills
• Excellent verbal communication skills including a pleasant phone demeanor
• Demonstrates efficient time-management skills required
• Basic knowledge of MS Office, Internet, Windows and typing skills are required
• Detail oriented and able to work independently, as well as working effectively in a team environment

Responsibilities For Spanish Bilingual Customer Service Representative Resume

• Effectively manages customer and sales rep interactions through first level support for transactional furniture inquiries
• Proven experience as a Team lead or Senior with the ability to motivate and coach others
• Professional email communication skills
• Spanish bilingual skills are required
• Speak effectively with individuals identified in Work Relationships

Responsibilities For Operations Bilingual Customer Service Representative Resume

• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience
• Develop and maintain effective communication and good relationship with our external and internal customers
• Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores, and customers
• Maintains strong lines of communication with shipping plants and traffic to ensure seamless order processing and execution on standard and special/hot orders
• Experience processing detailed transactions and performing research to resolve customer inquiries
• At least six months of experience working in a role with a high volume of either inbound or outbound calls
• Foster solid working relationships with other departments and customers
• Customer service experience in financial services or banking

Responsibilities For Temporary Bilingual Customer Service Representative Resume

• Experience using the Chordiant technology platform is considered an asset
• Experience supporting a health care or customer service environment required
• Experience handling inquiries and requests for information in both English and Spanish
• Demonstrated writing and oral proficiency in English and Universal Spanish to facilitate clear and accurate information exchanges with callers
• Maintain enthusiasm and professionalism while providing efficient and effective service to customers
• (Canada) Experience working in multi-cultural environment

Responsibilities For Senior Bilingual Customer Service Representative Resume

• Handle change, multiple demands, ambiguity, and shifting priorities
• Versatility, flexibility and a willingness to work within constant changing priorities
• Excellent Training – Paid
• Excellent customer service attitude with ability to maintain professional demeanor when dealing with customers at all times
• Proven working knowledge of internet, e-mail and website technology
• Team player with the ability to handle change and shifting priorities
• A focus on delivering a personal experience to customers

Responsibilities For Csc-bilingual Customer Service Representative Resume

• Ales experience in any environment that requires meeting sales quotas
• Proven passion for accelerated learning
• Work closely with Customer Experience Manager and other coworkers on customer matters
• Experience in previous Customer Service position
• Desire to provide the best possible experience for our customers

Responsibilities For Bilingual Customer Service Representative Sales Resume

• Excellent ability to multi-task and attention to details
• Experience in creditor products is an asset
• Proven Ability to deliver bilingual world class customer service in our customer's native language of French (preferably French Canadian)
• Call center, customer service or healthcare/managed care claims experience
• Two years experience in healthcare environment or customer service environment with direct customer contact
• 6 or more months Customer Service experience
• Three (3) months of SAP experience
• Three (3) months of data entry experience
• Three (3) months customer service experience

Responsibilities For Temp Bilingual Customer Service Representative Resume

• Or more of experience in customer service or call center
• Experience in a customer service role in a call center environment
• (Canada) Excellent English and French
• Strong work ethic, sense of urgency and drive for results
• Customer service and/or sales experience (retail/restaurant)
• Quick learner with a strong attention to detail, is imperative

Responsibilities For Bilingual Customer Service Representative French\english Resume

• Recent Customer service experience
• Take the initiative and find creative approaches to make each customer’s experience feel personal
• Previous customer service representative experience
• 1 – 2 years of experience in Customer Service and its related tasks
• SAP Order Management experience

Responsibilities For Total Benefit Bilingual Customer Service Representative Call Center Resume

• Experience in a high-volume call center environment
• Understand basic customer needs and expectations to provide prompt effective resolution to requests
• Enter customer information in the system and identify and escalate priority issues
• Outbound Customer service experience in call center environment
• Ensure effective and timely escalation of circumstances that exceed normal tolerance levels set in Terms & Conditions document
• Demonstrate high attention to detail and remain organized
• Ability/willingness to deliver exceptional service as demonstrated in the interview process
• Customer service experience in a high volume call center production environment is required

Related to Bilingual Customer Service Representative Resume Samples

Bilingual customer service resume sample, billing customer service resume sample, customer service representative bilingual resume sample, services billing resume sample, billing support resume sample, resume builder.