literature review of resort management system

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Resort Management Practices and Tourism Impacts of an Island Resort in Negros Occidental

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(Master in Business Administration Major in Hospitality and Tourism Management of Recoletos De Bacolod Graduate School, University of Negros Occidental Recoletos, Bacolod City, Philippines)

(Professor of Recoletos De Bacolod Graduate School, University of Negros Occidental Recoletos, Bacolod City, Philippines)

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Responsible management in the hotel industry: an integrative review and future research directions, 1. introduction.

How have responsible management practices been examined in the industry-specific literature, which areas of scholarship on this industry remain under-researched, and what are the criteria of responsibility examined in studies on management of hotels?

2. Materials and Methods

2.1. process of the literature review, 2.2. journal selection.

• Annals of Tourism Research
• Cornell Hospitality Quarterly
• Current Issues in Tourism
• International Journal of Contemporary Hospitality Management
• International Journal of Hospitality Management
• Journal of Destination Marketing & Management
• Journal of Sustainable Tourism
• Journal of Travel Research
• Tourism Management
• Tourism Management Perspective

2.3. Reviewing Process

3.1. annual publications in the top 10 journals, 3.2. research region, 3.3. research methods, 3.4. categories of the unit of analysis, 3.4.1. firm-level research, 3.4.2. individual-level research, 3.5. responsible practice and guests, 3.6. responsible practice and employees, 4. discussion, implications, and directions for future research, author contributions, institutional review board statement, informed consent statement, data availability statement, acknowledgments, conflicts of interest.

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Liang, Y.; Watters, C.; Lemański, M.K. Responsible Management in the Hotel Industry: An Integrative Review and Future Research Directions. Sustainability 2022 , 14 , 17050. https://doi.org/10.3390/su142417050

Liang Y, Watters C, Lemański MK. Responsible Management in the Hotel Industry: An Integrative Review and Future Research Directions. Sustainability . 2022; 14(24):17050. https://doi.org/10.3390/su142417050

Liang, Yuan, Casey Watters, and Michał K. Lemański. 2022. "Responsible Management in the Hotel Industry: An Integrative Review and Future Research Directions" Sustainability 14, no. 24: 17050. https://doi.org/10.3390/su142417050

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Home News & Blog Four Considerations for Evaluating Resort Property Management Systems

Four Considerations for Evaluating Resort Property Management Systems

Choosing a new property management system for your full-service resort represents an important business decision, one that impacts almost every aspect of your operation. With so many intricate and integrated operations at a resort, the process of evaluating new resort PMS is an extensive undertaking. There are several top resort management systems to evaluate, each has particular strengths and weaknesses in relation to your resort. In order to ensure that you choose the best system for your property, here are the overarching four things that you should consider carefully:

1. Does this resort PMS do what I need it to do in order to run my property?

Although this may seem like a basic question, it is in fact fairly complicated. Before you can truthfully evaluate a new resort PMS you must fully and completely understand how you currently run your business. We recommend performing a thorough needs assessment in advance of issuing an RFP and beginning to participate in system demonstrations. With a documented needs assessment you can more accurately check-off that the new system meets your functional requirements and integration needs. In addition, documenting your current network environment, hardware inventory and connectivity speeds will better prepare you to choose a system that will perform best at your resort.

Expect pitfalls in the selection process if you take short cuts during this process. Missing functionality and integration can lead to major operational difficulties and a lot of stress for your staff. In some cases you may select a resort PMS with known gaps in functionality. Ensure any gaps and functional workarounds are identified in advance to gain buy-in from all levels of your organization.

2. Does this resort PMS do cool things that my current system doesn’t do?

In many cases, you may be upgrading your resort PMS to one that is more full-featured or deeply integrated. This can open up opportunities to automate tasks that you currently perform manually and additionally can allow you to integrate disparate operations and third-party systems. When participating in a resort PMS demonstration or exploration, make sure you specifically request a review of the functionality that makes the particular system unique and review all the available system modules and interfaces to ensure that you integrate as much as your operation as possible into the new PMS. In addition, watch for opportunities to exploit new and more efficient ways of operating than you may be accustomed to with your current system. Your investment in new technology should pay off with improvements in operations efficiency, data security and revenue generation.

3. Why should I trust this company?

Before choosing a new resort PMS, evaluate the company behind the product. How long have they been in the hospitality industry? Providing hotel property management systems, particularly for complex resorts, is a unique and very specialized endeavor. Look for a company that has a solid track record in hospitality technology to best understand what resorts need from their integrated technology systems.

What is their history in your region of the world? Different countries and areas have very different functional requirements in some instances, choose a provider with experience in your area and knowledge of any specific regional requirements to facilitate your transition.

Also, does the company have experience supporting similar resorts? Ski resorts, golf resorts, beach resorts, mountain resorts all have unique functional requirements and interface needs. Working with an experienced provider can save time and money by ensuring the PMS comes prepared to meet your operational needs.

4. If I decide to go with this resort PMS, how do I learn to use it and what happens if something goes wrong?

All the bells and whistles of resort PMS functionality won’t be enough if you can’t figure out how to make them work. The first consideration is system training. The complexity of your resort operation will help dictate the extent of training needed. Simple and straightforward hotel property management systems require less training for administrators and staff because there is less functionality to learn. As you increase the complexity of your resort operations, the number of departments and staff, and resort PMS requirements you can expect the amount of training needed will increase. Resort PMS companies may deliver training in multiple formats such as live online, recorded online or in-person training.

Ongoing product support is another strong consideration for a resort PMS. There are variable methods for delivering product support including email, online chat, and phone support. Resorts are 24/7 operations and we all know that problems can happen any time during the day or night. Explore the different support options and what is the best fit for your hotel operation. You may be just fine with email support available during daytime hours, or your operation may require full-time phone support.

These are the top four things to consider when evaluating resort property management systems. Each hotel operation is unique and what works for your property may not be viable in a different hotel. Having a clear list of criteria to use to evaluate each resort property management system will assist you in clearly identifying the best system for your property.

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RASHID BEACH RESORT ONLINE RESERVATION AND MANAGEMENT SYSTEM A Capstone

The Resort industry is a business venture for the owner and a solace for the family and/or tourist. A customer can get enjoy and Relax in the quest to a beach resort to relax the weekend if he has not made adequate plans by the existing system. Through this study, it was realized that for a customer to be guaranteed a room, he or she has to physically come to the resort since the attendants paid more attention to that. He could also send a friend or relative who come around the beach of the resort to do the booking for him. There is nothing to bond the resort and the customer in person that he has indeed booked for a room. This study took Rashid beach resort as its case. It looked at creating an online reservation system to enable customers choose the room they wanted after a day to guarantee him a room.

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Mayleen Dorcas Castro , Eunice Custodio

Accurate and timely reservations are necessary to ensure proper service and positive customer experience for many service-oriented businesses. In this study, the proponents considered factors like customer satisfaction and positive experience upon the stay in a hostel which started in the reservation procedure. In order to manage customer reservations of Bulacan State University (BulSU) Hostel, the proponents design and develop an "Online Information and Reservation System for BulSU Hostel". Different functionalities were incorporated into the developed system like the creation of different user account for the staff/front desk and online customers, prices updates through online admin portal, payments thru bank account, confirmation thru email after reservation, report generation concerning income, number of customers and monthly report, counting the numbers of viewers and settings for rates, taxes and other discounts. Visual Basic .Net and ASP. Net. were used for the system front-end while Microsoft Access was used as the database application as well Crystal Report was used to display reports. The developed system was evaluated using the software quality standard ISO 9026 with different software criteria as follows: Functionality, Accuracy, Reliability, User-friendliness, and Security and all of them were interpreted as "Acceptable" based on the equivalent ratings presented in the Likert scale.  Index Terms-managing customer reservations, hostel services, hostel customer services, online reservation, online information system and reservation system

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Nazrita Ibrahim

In tourism industry, reservation or booking through the Internet is now so common; it is becoming the practice among the big or small industry players. However, what is missing and lacking is the concept of virtual imaging that represent the ongoing transaction. For this paper, the focus is visualizing real time reservation for an island-based vacation area. Up to now, most of the information is conveyed to the customers through plain boring old text or through verbal explanation given by service provider through phone or emailing system. Major frustration is caused by not knowing the exact location of the reserved facility within the particular area. So, this paper discusses in detail the weakness of current reservation process that can be avoided by applying an improved multimedia management technology through graphics visualization technique

Celyrah B Castillo

Muhamad Salehudin

Faizal Ayob

For many years, digital business technologies have demonstrated important strategic implications for hoteliers in the hospitality industry. These strategic implications are likely to increase in the future. The increased reliance on digital business technologies is expected to considerably transform the ways in which hotels operate. Despite extensive research undertaken in the arena of the use of digital business technologies in both Small-and-Medium-Enterprises SMEs, and the tourism industry in general, comparatively little is known about the adoption of digital business technologies in Small-and-Medium-Sized-Hotels (SMHs). This study is grounded in three important theories; these theories are integrated to inform the methodological approach to drive the study forward: Technology Organization and Environment (TOE) Framework, Innovation of Diffusion Theory (IDT) and the Technology Acceptance Model (TAM). To understand the adoption of digital business technologies by SMHs in Malaysia, this study addresses three issues: (1) What digital business technologies are currently used in SMHs in Malaysia? (2) What factors influence SMHs to adopt digital business technologies? (3) How does the adoption of digital business technologies impact the business performance of SMHs? These questions will be answered using a multi-methods research approach, which will include the evaluation and analysis of hotel websites; a survey questionnaire of the hotel owners/managers, with the aim of developing an integrated framework of digital business technologies applications model for the Malaysian hotel industry. The meaningful findings, from this study, are expected to expand upon the theoretical conceptual model by focusing on the adoption of digital business technologies among SMHs in Malaysia. This study has the potential to significantly benefit the Malaysian hotel industry by providing critical information, specifically to SMHs owners/managers to support their decisions to adopt and implement digital business technologies, in business operations that will improve the hotel performance.

Francesco Ricci

The majority of e-commerce web sites, which provide travel support, simply let users search (eg, with keywords, or with a query form) through the available catalogue of products, and leave users alone in analyzing a potentially overwhelming number of options. This causes an overload of information (Werthner and Klein, 1999). In general, a travel scenario may be divided into three stages: pre-travel, on-tour, and post-travel. At pre-travel time, a traveller defines his travel plan by adding some travel products and services to his plan.

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Philippine E-Journals

Home ⇛ cloud ⇛ vol. 1 no. 1 (2013), lakan pakals haven resort services management system with online reservation.

Jason V. Deocampo | Aiza Loraine H. Mencidor | Gretyl S. Misoles | Rheena F. Rosales

This study was performed to provide better managing and monitoring service over multi-serviced companies like the Lakan Pakals Haven Resort and Restaurant. It is a challenge for the proponents to develop a system that would manage the services of a progressive company like the Lakan Pakals Haven Resort. The proponents aimed to automate the business processes of the company and integrate an Online Reservation System to cater those out bound customers who desire to stay and avail of the resort’s services. Consequently, it hopes to increase the company’s profitability, lessen the cost and speed up the transaction handling of the company. Evaluation results of the traditional system of reservation of Lakan Pakals Haven Resort reveal that it has to be improved to enhance its efficiency. With the help of the Online Reservation System, the company would now be able to cater those possible customers who are non businesspeople especially during peak seasons. The proponent’s two systems – The Resort Services Management System, significantly lessened the time required for handling business transactions while the Online Reservation system, makes the business the business competitive since Lakan Pakals can now advertise through the world wide web.

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