customer service resume examples for freshers

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26 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your resume-building adventure with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

Receptionist
Sales Associate
Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

An example of a finished customer service resume that works
How to write a customer service resume that’ll fill up your interview diary
How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flight Attendant Resume
Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them.

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives.

The following two resume formats also get our approval…

Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

Work Experience
Contact Information

To really make an impression, you can also add these optional sections:

Awards & Certification
Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them?

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview!

The contact information section on your resume must include:

Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
Phone Number – Check each number carefully
Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
Location – City+Country
Optional - relevant social media
Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary.

Got the skills, but can’t back it up with experience? Use a resume objective.

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

Position name
Company Name
Responsibilities & Achievements

Customer Service Representative

YXZ Convenience Store

03/2017 - 04/2021

Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
Worked at the customer information desk for 10+ hour shifts
Welcomed 1000+ customers during store opening event
Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects.

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants.

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date.

There’s no magic tricks with this section, just enter your education history in this format:

Degree Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

No problem. Just mention your education to date

Should I include my high school education?

It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

For a bartender role, your experiences always come first

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out.

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative.

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

Computer Skills
Mathematical Skills
Product Knowledge
Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Time management
Team player
The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

Employee of the Year 2019 – XYZ Convenience
Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

The position you’re applying for
Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

Why you chose this specific establishment
What you know about the establishment’s culture
How your skills will be beneficial to the establishment
If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

Conclude the main points of your letter
Thank the hiring manager for their time and the opportunity
End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
Use an attention-grabbing resume summary or objective
In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

What To Know About Writing A Job-Winning Customer Service Resume
The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

Customer Service
Communication
Flexibility
Organization
Team Member
Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

Customer Service Skills To Include On Resume

Open a copy of your updated resume
Open a copy of your target job description
Head over to ResyMatch.io
Copy and paste your resume on the left and then do the same for the job description on the right
Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

A relevant section title that ties your experience to the role
An introductory bullet that summarizes your experience and high level value
A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

The Anatomy Of A Highly Effective Resume Bullet

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates.

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

Head over to ResyBullet.io
Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
ResyBullet will score your resume bullet and show you exactly what you need to improve
You edit your bullet with the recommended changes and scan it again
Rinse and repeat until you get a score of 60+
Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.”

ResyBullet gave that a score of 0/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Bad example of a customer service resume bulelt

Now, let's take a look at our second bullet, “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.”

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Good example of a customer service resume bullet

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers. Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Representative Resume Example #2

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

ResyBuild For Account Manager Resume Templates

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

Start with a proven resume template from ResyBuild.io
Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
Start your resume with a Highlight Reel to immediately grab your target employer's attention
Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
Compare the draft of your resume to the examples on this page to make sure you're on the right path
Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

job applicant landing a job interview after writing the best customer service resume

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

Customer service representatives
Customer support specialists
Customer success managers
Start from a template.
Keep it clear and concise.
Use the right keywords.
Highlight specific accomplishments.
Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

Learning Potential
Communication
Adaptability
Self-Motivation
Product and Industry Expertise
Emotional Intelligence
Problem-Solving
Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

best customer service resume example entry level

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

best customer service resume example experienced

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

best customer service resume example personalized

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

best customer service resume example classic

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

best customer service resume example formal

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

best customer service resume example white space

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

best customer service resume example customer support engineer

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

best customer service resume example call center

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

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A Customer Service Career Path Guide for Every Personality Type

How to Write a Customer Service Job Description to Attract the Best Candidates [Template]

The Top 21 Customer Service Certifications & Courses You Need to Take

The Comprehensive Guide to Customer Support and Service Salaries

Resume templates to create a killer resume for your job application.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

• Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

Defining the highlights of your customer service career through your resume summary, objective, and experience.
Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
Most in-demand customer service resume skills and certifications across the industry.
Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

Apple Retail Resume Example
Call Center Director Resume Example
Merchandising Manager Resume Example
Phone Sales Resume Example
Luxury Sales Resume Example
Sales And Marketing Executive Resume Example
Sales Team Leader Resume Example
National Sales Manager Resume Example
Visual Retail Resume Example
Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
The summary (or objective) - to spotlight the peaks of your professional career, so far
The experience section - with up to six bullets per role to detail specific outcomes
The skills list - to provide a healthy mix between your personal and professional talents
The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
Proven experience with CRM software and phone systems
Strong communication skills including active listening and clear articulation
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
Championed the customer feedback program, incorporating customer suggestions into service improvements.
Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
Improved email handling efficiency by 40% through the development of new email management protocols.
Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
Quantify the size of the customer base you serviced to provide context to your experience scale.
Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

Start by including your degree, followed by start and graduation dates, as well as the institution;
You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
Customer Service Representative (CSR) Certificate - HDI
Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

How to List Continuing Education on Your Resume
How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
Emphasize experience relevant to the job, focusing on your impact on the team;
Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
Include technical skills in the skills section and interpersonal skills in the achievements section;
Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, should you have hobbies & interests on your resume, how to decline an interview: with tips and templates to help you succeed, 14+ hobbies & interests for cv (including examples & ready-to-use template), cv vs cover letter: differences, similarities & which one to use, how to answer the interview question, “why do you want to work here”, how to include hyperlinks on your resume: best practices and examples.

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Customer Service Resume: The Ultimate Guide with Samples & Templates

Building a killer customer service resume is the key to standing out and making it to the first round of interviews in the ever-competitive field of customer support.

Your resume — the lens through which companies can get a glimpse of you, your experience, and your accomplishments — is the first thing that recruiters will come across.

So it’s absolutely crucial that you build an awesome customer service resume. We’ve drafted this article to help you do just that — put together the one-pager that will help you land a great customer service job. By the end of this article, we hope to have helped you.

Gather the information required
Optimize for an applicant tracking systems (ATS)
Figure out a structure for your resume
Frame your cover letter
Bonus: Find some good job boards to monitor for great opportunities.

Let’s get cracking.

What to include in your customer service resume?

Resumes are meant to give people a brief gist of your knowledge, qualifications, and experience, aka what you know and what you’ve done.

We’ve built the following list after taking a thorough look at job descriptions and skills that customer service managers and recruiters value.

Here are the four sections to include in your resume, along with some tips on how to write them:

1. Your name and contact information

Start with the basics. Your resume must have your basic contact information — your professional email address and phone number. Your location (city and state) will determine if you’re within a company’s regional hiring requirements, so it’s not necessary to add your full address. The recent popularity of remote teams and cloud-based solutions might not restrict your chances anymore, but it’s still a good practice to provide this information.

You could also social media links, especially if you’re applying for a position in social media customer service. However, you can leave this out if you’re inactive or if you primarily use social media for personal opinions and interactions. It might be wise to double-check if you have ever referred to potential employer brands in a negative way.

2. Education and qualifications

Use this section to showcase not just your formal education and certifications but also non-academic qualifications that you’ve picked up along the way, including the tools and languages you’re familiar with. Here’s how you can describe each section:

Education: Keep this brief, even if it’s relevant. This section is often just a checkbox to recruiters — “Do they have a graduate degree? Have they been to college?”. So there’s no point elaborating on how your degree in mechanical engineering will help you support the customers.

Tools and technology: If you’ve used any popular customer support software or reporting software – mention it. Some companies need you to get started as soon as possible, and they’ll be relieved to hear that they don’t have to spend time training you in the tools they use.

Certifications: Adding certificates of online programs or classes you’ve completed shows that you’re constantly looking to learn and upskill. Certifications also add evidence to your skills and expertise. So include all certificates you’ve gotten right from a data analytics program to a course in professional communication.

Languages: Add languages that you are proficient in — if the company you’re interviewing for offers multilingual customer support, it might be an added advantage to show that you’re fluent in multiple languages, even if the job description doesn’t specify it.

3. Your work experience

Your prior experience in customer service is the most crucial part of your resume. This section will get a lot of focus, so you need to make sure that it shines.

Here are some points to keep in mind while describing customer service experience on your resume.

– Focus on achievements, not responsibilities. The goal of a resume is to showcase what you’ve achieved and not what you’re supposed to do. Research showed that the following modifications positively impacts resumes: – Action verbs increase the chances of an interview by 140%. – Industry buzzwords give a boost of 29%. – Leadership-oriented words can enhance a resume by 51%. 1

– Use numbers. You led a team, yes, but you know what’s more impressive? The fact that your team had an average 95% customer satisfaction rate during your tenure. Numbers showcase achievements in detail so quantify whenever you can.

– Use bullet points to provide clarity. Bullet points allow for quick skimming. A recruiter is probably going through multiple resumes in one sitting and might not want to read paragraphs about your achievements. Instead, within each of your previous jobs and roles, you can use bullets for:

Key achievements and projects . Even if you’ve got a lot of projects to list, keep it brief and relevant.
Awards . If you’ve won multiple awards, they deserve their own section. If you’ve won an award, you can mention it along with projects and key achievements.

– Call out the highlights in bold. Even though it’s a one-pager, no one will read your resume fully. Highlight whatever you want people to remember about you.

But wait, what if you don’t have any prior customer service experience?

If you’re fresh out of college or if you’re looking to switch industries, you can include the following sections in addition to your academic achievements to make up for the lack in experience:

Internships: As a graduate, an internship is akin to work experience. Even if you didn’t work in a customer service role in your internship, don’t hold back from adding it. Your contribution to the project and understanding of how things work in a company is substantial enough.

Projects: Include professional and personal projects that you’ve worked on that’s relevant to customer service. For instance, surveying how people feel about a particular brand or designing/developing a web page is the foundation of a customer satisfaction survey and a support portal launch respectively. As long as impacting a customer or an agent is the focal point of your project, you can include it.

Volunteer work: Add any volunteering work you’ve done since this shows that you are skilled at coordinating, communicating, and working in a team.

You can format your resume in the same order too.

#4. Customer service skills

Recruiting managers pay attention to your skills, so make sure you highlight them in your resume. You can either list them out as is, but it’s more effective if you pack them along with your achievements. We’ve made two lists of skills for agents and managers to make things easy for you.

Customer service skills for agents/specialists

i) Communication You must show that you’re skilled at communicating since you will be speaking to customers day in and day out.

How to add – Solved complex customer service issues before they spiraled by sharing updates proactively and following up with internal teams. – Maintained an average customer satisfaction score of <%> by communicating well and solving problems efficiently.

ii) Product expertise While product knowledge is something you can only develop on the job, you need to show that you have the aptitude and inclination to learn.

How to add – Maintained an average customer satisfaction score of <%> through good communication, developing product expertise, and keeping updated on industry updates.

iii) Problem-solving It goes without saying that you’re expected to be really good at solving problems. Not just the basic how-tos, but the more complicated ones that require you to come up with technical solutions too.

How to add – Skilled at resolving complex customer issues and managing customer expectations while ensuring compliance and consistency. – Maintained an average customer satisfaction score of <%> through good communication, developing product expertise, and exercising my problem-solving skills.

Pro tip: Make sure you highlight the points listed above. Here’s a breakdown of the percentage of e mployers across industries searching for these skills on resumes:

37% – problem-solving

32% – the ability to deal with complex situations

31% – communication 2

iv) Collaboration While some customer issues are pretty straightforward, a few others might require you to reach out to the product or sales teams for resolutions. You need to be skilled at inter-team collaboration to resolve complex customer issues.

How to add – Collaborated effectively across product, business, engineering, and operational teams. – Maintained an average handling time of <%> for issues that involved collaborating within and across teams.

v) Time management With multiple activities that need to be performed on a single ticket or a solution article, you’re going to have your hands full. So it’s important you cover time management.

How to add – Maintained an average handling time of <%> for issues in my queue including complex ones that required cross-team collaboration.

vi) Listening skills and empathy Your patience and ability to make customers feel understood shows how great a support rep you are.

How to add – You can quote customer feedback or internal recognition that alludes to your listening skills.

Customer service skills for managers

i) Planning Your role will require a lot of planning and strategizing, right from staffing, shift scheduling , and tooling, so start with achievements that reflect this skill.

How to add – Planned and implemented short and long-term plans that align with the business goals. – Developed and enabled agents to achieve team performance goals and objectives with a plan of action for each agent. – Experienced at building agent schedules by balancing workload.

ii) Conflict and stakeholder management You’re bound to encounter conflicts within the team and the organization. So, it would help if you showed that you’re good at diffusing these difficult situations.

How to add – Successfully navigated through situations with limited control and competing stakeholder priorities. – Owned and led the effort to resolve escalated customer issues satisfactorily.

iii) Coaching As a team leader, you need to coach your team, help them upskill, and grow professionally. Your team will also lean on you to get through the rough days where there are too many tickets, or too many frustrating customers. It’s up to you to help them get back on track and ensure they are happy.

How to add – Improved average resolution time from x% to y% through contextual enablement and training. – Skilled at simplifying technical information, communicating policies, and being the primary source of information for the team. – Reduced employee attrition from x% to y% through consistent mentoring.

iv) Data management You need to be comfortable with numbers to report on team performance and customer satisfaction and communicate the same effectively.

How to add – Owned and drove performance metrics with the team and improved average response and resolution times/team productivity by <x%>. – Critically analyzed ticket trends and offered solutions to agent bandwidth issues.

#5 References (optional)

If you’ve been asked to provide references, then remember – the perfect references are a trifecta of a peer, a manager, and a customer.

Peers can attest to your great interpersonal relationship skills, customers can confirm that you’re a very empathetic individual and managers can attest to your goal setting and achievement process.

Pro tip: If you can’t find a customer to act as your reference, use customer satisfaction survey responses to showcase your skills.

If you’re a people manager, the fourth reference would be from a reportee.

How to make your customer support resume ATS-friendly

Hiring is mostly a digital process now so you might apply for a job, get selected, interview for a job, get an offer, accept it and join the company without any kind of paperwork involved.

An ATS (applicant tracking system) is something recruiters use to manage the entire hiring process. Recruiters can post jobs to job boards, use it to manage employee referrals, schedule interviews, collect feedback, and make offers.

A lot of candidates are concerned about an ATS (specifically about beating one) because recruiters sometimes use applicant tracking software to screen resumes. Some ATS allow recruiters to set up keyword filters that check resumes and reject them if the keywords are not found.

For instance, if someone is hiring for a customer service lead, they might set up a filter to reject resumes without “customer service lead” in them because they want people who already have experience. The way an ATS does this is that it parses resumes and checks keywords against the content.

The only thing we can say is: Use the job description to get keyword clues. If they’ve mentioned that they’re looking for someone who’s used a help desk, and you have, use the word “help desk” and not “customer support software” even if that’s what you. This way, you can be sure that your resume will “beat” the ATS.

How to format your customer service resume

The art of formatting a resume is pretty straightforward. All you have to remember is this: K.I.S.S – Keep it simple, silly.

Resumes are meant to be brief one-pagers that people can quickly scan to make sure you check all the boxes on their checklist. So the important thing to do is to keep everything simple. As for design, pick a format that doesn’t make your resume look dense and wordy.

Here’s an example of a customer service manager’s resume that is in line with what we mean 3

A resume can be formatted in three different styles:

– Chronological (first job first). This is the most frequently used style and is great if you want to showcase your experience in a particular field.

– Functional. Here skills become sections, and your experience at different companies become references for your skills.

– A mix of both.

Pick whatever format that isn’t distracting from the key information, and works for you. Just remember that the tried-and-tested order is: work experience, education, qualifications plus other sections you’d like to include like hobbies.

Pick a font that’s easy to read and make sure to use the same font throughout, no matter how strong the urge to play around with different ones. Also, the more familiar a font, the easier it is for the recruiter to read your resume. Here’s a list of fonts that are both recruiter and ATS-friendly:

List of fonts for customer service resumes

Also, you need to stick to the same font but not the same font size. Use a decreasing font size starting with the headings, sub-headings, and body. Use rich text formatting when you want to highlight for emphasis.

Bonus: Customer support resume proofreading checklist

Even the most impressive of resumes will fail to win a recruiter over if poorly written or formatted. Grammatical mistakes and spelling errors only show that you haven’t paid attention to your resume and that you’re probably not very interested in the job because if you were, you’d have made sure to proofread.

So run a careful eye over your resume before you send it to a recruiter. You can also use a tool like Grammarly to do a basic grammar check or ask a friend to look it over.

We made you a proofreading checklist too:

– Is everything formatted correctly?

– Any sentences where there should be bullet points?

– Any out-of-place icons?

– Is your font clear and easy to read? Is the font type consistent?

– Have you used consistent tense throughout your resume?

– Have you used too much jargon?

An added bonus for you is this resume formatting checklist from Zety — it covers just what you need to ensure your resume looks professional.

The last but most important tip is to name your file something that will help the recruiter easily find it.

Recruiters read tens and hundreds of resumes and their downloads folders are filled with countless variations of “My_Resume” and “Job_title_resume”. So name your file well and make it count. “First name_last name_Resume” will do just the trick.

How to write a customer service resume summary and objective

A summary gives the hiring manager an idea of what you can bring to the table if you get the job. So this needs to be an account of your skills, traits, goals, and what you set out to accomplish in the company.

Pro tip: Do your research and find out what the company values by connecting with someone who’s already doing what you want to do and get some tips.

Here’s a sample customer service resume summary for the role of a customer support and technical writer at ApplePie –

An objective is a statement used to communicate career goals. Objectives are not must-haves in your resume. Any objective/declaration you have can be made in the cover letter – the email where you explain why you are the best person for the job in the particular company and attach your resume — more on cover letters below.

How to write and format a cover letter for customer service

A cover letter is where you really need to sell yourself. A convincing cover letter can get you an interview even if you have a skill gap when compared to other candidates.

Not counting the salutation and signature, a cover letter has three main sections:

– Why you’re perfect for the company

– Why the company is perfect for you

#1 The hook

The hook is what gets the attention of the person reading the letter. It’s the most important part of your letter because if the hook isn’t catchy, then the rest of your letter might as well not exist.

Identify the most important requirement in the job description and use it to frame your hook.

If the company is looking for someone to help write documentation for users so they can help themselves, here’s how we’d write the hook:

ApplePie is one of my favorite companies to work for, not just because of all the cool stuff like the remote working situation, but because of your commitment to giving the best support possible to customers. I too am deeply passionate about customer support, especially user education, which is why I built a knowledge base with FAQs for Acme Inc., thus reducing ticket creation by 30% and freeing up the support team to focus on strategy.

The hook has to pique their interest in such an impactful way that they don’t even want to look at any cover letter beyond yours!

#2 Why you’re perfect for the company

Here’s where you pull out the big guns and sell yourself by showcasing goals and achievements to complement the company’s job description. You can use anecdotes too, just make sure to frame it in terms of the impact of your actions, rather than the effort you put in.

For instance, if you stayed up all night to help a customer with an issue, talk about what it led to. Did the customer decide to upgrade as a result of your efforts? Did it help you institute a process that led to fewer cancellations or more upgrades? You get the picture.

If you have a screenshot of a customer compliment or a commendation from a manager, insert it to add weight to your cover letter.

Let’s say that ApplePie needs someone who can help write self-service documentation or knowledge base articles for users so they can help themselves and someone who will work with the product team to build tools that help increase the quality of support.

In my current role at Acme, I have worked on all of our support initiatives, both transactional and strategic. Last year, my key initiative was to build the knowledge base to deflect tickets and reduce the resolution rate by 30%. I also worked with the product team to identify FAQs and build a bot that could handle commonly asked questions.

#3 Why the company is perfect for you

Now that you’ve stated why you’re perfect for the job, you have to convince them that this is a job you’re excited to undertake as well.

Propose a project and all the ways in which you can enhance your knowledge by working on it. For instance –

I know that ApplePie’s plans involve a comprehensive knowledge base, including both written articles and videos. This is perfect for me because I would love to leverage and build upon my video creation and execution skills to achieve your goals.

#4 The closer

The closer is best kept simple.

The perfect way to wind up would be by saying you’d love to get in touch and talk about the kind of value you’d bring to the table. Continuing with the ApplePie example –

I would love the opportunity to discuss your support initiatives and see how my experience can help ApplePie achieve its goals.

Now that you have a resume and a cover letter, it’s time to find that job. We’ve put together a list of job boards that you can check frequently for job openings.

Bonus – Customer service job boards

We’ve split this list into three parts, one for customer support, one for all openings, and another one specifically for women.

#1 Support specific job boards

– Supportdriven

– We work remotely

– Remote.co

– Working Nomads

#2 Everything job boards

– Glassdoor

– Angellist

– Craigslist

#3 Job boards for women

– Women for Hire

– Women’s Job List

– Women Who Code

– Hire Tech Ladies

– Power to fly

– Career Contessa

– FairyGodBoss.com

– CareersAdvancingWomen

You could also consider joining customer support Slack communities like Support Driven where support reps gather to discuss work. This way, you can make a few friends, pick up a few tips and maybe even find your next job. You could also read about how the Freshdesk-Slack integration work.

Sources: 1 – https://financesonline.com/resume-statistics/ 2 – https://financesonline.com/resume-statistics/ 3 – https://www.canva.com/templates/?query=customer%20service

How to create cost-friendly customer experiences, how to deal with difficult customers.

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So you want to create a customer service resume?

[ Click here to directly go to the complete customer service resume sample ]

Worry not! By the end of this guide, you'll know everything required to make the best customer service representative resume:

Who needs a resume for customer service?
How to write a customer service resume?
How to curate your work experience section for customer service resume?
What is the format of customer service resume?

In case you want to skip the in-depth guide and skip directly to the customer service resume sample section, you can go to the end directly.

The experts at Hiration have created a state-of-the-art online resume builder to make the process of making a customer service resume easy for you!

Check it out here!

Customer Service Resume Sample

Employee of the Month | Shutter CS | Sep '13
Phantoms's Best New Employee | Phantom CS | '14
Public Interaction & Personality Development | Kan's Institute | '13
Summer Certification | Public Speaking | Welhem School | '07
Secured 1st position in the Elocution competition held at Washington University in '10
Regularly participated in inter-college parliamentary debates
Awarded the McBright Scholarship worth USD 15k for undergraduate studies in ’09
Spearheading a team of ~10 Customer Service Representatives to deliver flawless customer service across multiple fields
Mentoring new representatives by supervising the on-boarding process and overseeing the training initiative
Liaising & coordinating with BRM to manage and fulfill resource requirements on a daily basis
Directing the preparation & review of daily survey transcripts by developing & maintaining tracker of resource details
Formulating new promotional methodologies & devising recommendations for up-selling of concessions
Processing incoming calls from policyholders & resolving issues by responding to customer queries
Ensuring optimum levels of customer service as an in-charge of general facility maintenance
Liaising with key internal & external stakeholders to manage escalations in an effective & quality bound manner
Recognized as the ' Best Customer Service Associate ' out of 20 members in the Division based on customer feedback
Trained and mentored ~40 new Executives & Representatives
Conceptualized and co-developed on-the-job training program to achieve a reduction in training time by ~25%
Played a critical role in increasing business for the financial year '15 - '16 by ~10%
Managed a high-volume of workload in a commitment-driven and high-pressure environment
Led all troubleshooting initiatives pertaining to tablet and e-reader devices
Brainstormed with management to conceptualize & implement risk management strategies for minimizing security threat
Effectively processed customer inquiries and resolved complaints, billing questions and payment extension/service requests
Played a key role in retaining existing client base by repairing trust and designing customer-centric solutions
Resolved an average of 550 inquiries on a weekly basis by establishing performance benchmarks
Languages : English, Spanish

Who needs a Customer Service Resume?

Whether you’re an applicant for an entry-level position or you are looking to switch career into a more dynamic service role as a customer service representative, you shall need a customer service resume that stands out among the rest.

Recruiters look out for resumes that demonstrate vivid interest in the field. Therefore, a customer service representative resume is best for both freshers who are just entering the field or established representatives who wish to switch companies.

It is also an excellent choice for retail workers who want to upgrade to customer service roles.

Why do you need a Customer Service Resume?

Due to the range of people who can apply, recruiters find huge volumes of customer service resumes in their inboxe. To land a job therefore, you require a strong CSR resume that shows off your biggest accomplishments and most relevant skills in the industry.

To create an engaging resume you must ensure proper writing and formatting for better readability and inclusion of appropriate information in the right order. We suggest that you use a professional customer service resume template .

You can also view customer service resume examples free on our website.

How to write a Customer Service Resume?

Be it a customer service manager resume or a customer service rep resume, make sure that your it is highly targeted to the career goal to make it more effective than general resumes.

HIRATION PRO TIP: Take a look at your resume as the hiring manager. You should be able to glance at the resume and immediately know that the applicant is seeking a customer service-related position.

We also recommend targeting your resume for customer service careers to better your chances. Make your customer serviceresume as specific to the position you are applying for as possible.

Include a career summary below your target job profile to target your resume and also highlight credentials which the recruiters are looking for.

Take a look at this customer service resume sample to get an overall picture.

Customer Service Resume Contact & Personal Information

Customer support resumes typically include basic information in the resume header . Today the recruiters prefer a streamlined approach with only the most important information:

your full name
city and state
personal phone number
professional email

You might want to make sure that the phone number has a professional voicemail message. If desired, you may also include a link to your LinkedIn account.

Customer Service Resume Summary

As a customer service representative, you should be good at listening and have great communication as well as interpersonal skills. For a great Customer Service resume summary examples resume check our resume examples section free on our website.

A customer service representative should possess knowledge of wide range of duties for the industry that they represent. You may have to provide information about a product, deal with concerns and questions, review customer accounts, or take customer orders.

Contact with customer could be over the phone, in person, and through email and your customer service representative resume should showcase the willingness to work around the clock.

While writing a summary statement for your resume for customer service, focus on writing between four to six concise lines of text. These lines comprise your "sales pitch" since it is likely that they are the first lines a recruiter will read.

The first sentence usually details your job title and the years of experience you have. The second sentence focuses on one major accomplishment or a few hard skills related to the industry. The following statements encompass your major experiences or responsibilities. The final sentence may list two or three relevant soft skills.

Always write in third person. Sentence fragments always allows you to add the most relevant information in a short space. Moreover, you can optimize keywords to clear Applicant Tracking Systems .

Not targeting relevant keywords from the job might result in your potential employer assuming that you are sending resumes at random to a lot of jobs. This leads to the assumption that you are not specifically interested in their job really.

The following are resume summary examples for customer service rep resume:

~5 years dedicated customer service representative with five years of front-office experience in the IT industry. Possesses a proven track record in devising customer-centric solutions. Known for the ability to resolve a wide range of customer issues of unmatched quality and stellar customer feedback. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service.

A customer service resume objective statement should be included in the resume of junior candidates. Since you don't have much real world experience, writing a good objective for customer service resume gives you an edge over other candidates.

It states your goal, your belief and what you are working towards. In case you are a fresher below is a resume objective for customer service:

Highly motivated individual with a zest for learning and a desire to work as a customer service representative in the fashion industry to ensure proper attention is paid to the customer's requirements.

Below is a snapshot of summary sample to help you create an impeccable summary for your customer representative resume sample:

Customer Service Resume: Work Experience Section

A powerful profile at the header of the customer service resume, suggests a candidate with relevant and long experience.

Ensure that your work experience section provides an overview of your most relevant skills and experience till date. Since these are relevant for the position, they must be tailored each time you're applying for a new role.

Your work experience section commands an important spot in the middle of your resume which is where the employer scrutinizes well. So to increase the chances of your resume being found when an employer searches for those words on job websites you should include keywords like "customer retention" and "customer service" given that you have them in your experience.

Providing Quantitative information for your achievements serves best when it comes to a resume for customer service. You're essentially validating your accomplishments- it is the best way to make your resume for customer service stand out from other resumes.

It is not enough that you "raised sales" at a previous position. Provide a percentage or dollar amount by which you raised the sales. Describe your methods briefly.

List your work experience in reverse chronological order . Focus on customer-centric skills and specific achievements.

Only listing only responsibilities will reduce fair chances of your resume being processed further. So instead of writing:

Improved customer retention and developed new practices by suggesting shorter scripts

you may write

Achieved increase in customer retention rates by 30% by introducing new call center processes to reduce time spent waiting by customers.
Developed new approach for training customer service staff to ensure that the staff was better prepared for issues, reducing errors by 20%
Suggested shorter customer call script for the help center which was taken up by the management team and implemented.

While writing in bullet points, consider using strong words that illustrate your involvement at the most.

By using power verbs like "Achieved", "Developed", and "Suggested" you will further emphasize your abilities to the recruiter.

Emphasize your skills by highlighting the outcomes of your work. For customer service professionals the accomplishments could include contributing to response rates or improving customer satisfaction ratings.

In case you're having trouble identifying accomplishments, here are a few tips to include as achievements, if:

Your customer service expertise resulted in the increase of sales.
You received unsolicited feedback from happy customers.
You offered impeccable service to a high number of customers.
Customers repeatedly requested for your service.
You helped improve customer satisfaction rankings.
You generated referrals due to your focus on customer service.
You recommended/implemented improvements to customer service programs.
Your employer praised you for receiving positive reviews or industry accolades for service quality.
You/your team got recognition/awards for customer satisfaction/sales achievements.
You trained workers to provide exemplary customer service.
You resolved a challenging service issue.

Always include action verbs in a Customer Service Resume. Action verbs add a "punch" to your resume that allows you stand out from the crowd. Here are a few action verbs commonly associated with customer care:

For an in-depth review of action-verbs, with industry-wise samples and examples, check out our Guide on Action Verbs !

Below is a snapshot of professional expereince section created via our online resume builder:

Customer Service Resume Skills

You must include both strong soft skills and customer service skills throughout your resume. You should also list previous customer service positions you may have held.

Although there are plenty of specific industry skills in the customer service field, employers also want to see evidence of general skills that show you are a hard worker and a good team player.

Do not make a random list of skills. Instead focus on including customer service resume skills discussed in the job description. In the customer service resume examples , you may find a list of skills which you could describe in action with clear examples.

Check out our 2022 Guide on Resume Skills here!

There are a few skills hiring managers look for on your customer service resume. They are looking for both directly relevant and transferable skills. These include:

Customer Care skills include experience in interacting with customers, be it as a waiter or a front desk worker or an ice cream scooper or a salesperson.

Although directly relevant experience would make your resume strong yet any personal, quantifiable or mentionable interactions with customers on a professional level are considered transferable on a customer service resume.

Interpersonal skills suggest having a friendly and positive personality. A skilled communicator is able to speak clearly, authoritatively, calmly, and persuasively. You boast of handling conflict and anger.

Competence skills would include your tasks with training new recruits. Your past reviews or ratings or even awards. Your average stack up in comparison to with your co-workers, how well your are complimented by customers for your service.

Management skills: Both low level and high level employees are expected to display management/managerial skills. It becomes more important to demonstrate managerial skills in a customer service manager resume. One good example is the ability to train other employees or to execute a new project idea, measure the effects, and fine tune is what separates a manager from the rest. Other management skill would include conceiving new methods to:

Increase efficiency (decrease customer wait time, increase issue resolution rate, resolve problems faster)
Increase customer satisfaction ratings
Increase sales (via upselling, discounting, pitching)
Reduce costs (training, labor, equipment, software, etc.)

Communication Abilities includes your knowledge about how to up sell. Mention related products and special offers while you assist customers, how you convince customers in search of information.

The job of a customer service representative involves a lot of communication. You should be good at it, whether it is over the phone, email or in person, professionally even when customers are unruly or unreasonable.

Salesmanship is an important part of being a customer care representative. After good communication skills comes your ability to sell your company's products and services.

You must understand how to up sell, mention related products and special offers, and assist customers in buying. These skills are mainly gathered through experience.

Coachability is being able to take directions and follow through is a critical part of starting anything new. In this case, you will face a very demanding learning curve. You would need guidance from people with more experience. S you must showcase your coachable skills through extra-curricular or co-curricular activities like having years of experience with a sport, instrument, or any kind of organization.

Proficiencies

Complaint Resolution Time Efficiency Rating Previous Customer Reviews and Ratings Percentage Ranking Among Customer Service Agents Upsell Ranking

Results-Oriented
Effective in Conflict Resolution
Impressionable
Excellent Communicator

Other effective customer service skills for resume are:

Research necessary skills for your job, and reflect on how your relevant or transferable skills can best be displayed on your resume.

Customer Support Software

Support Center
SupportCenter
Microsoft Office Suite (Data Entry)

Customer Support Hardware

Laptops (Mac or PC)
Microphones

Below is a snapshot of skills section from a customer service resume sample:

Achievements & Certifications

An achievments section is a must in every resume. In the achievements section of a customer service resume write anyawards you got for exceptional customer service. Examples of such awards are:

customer service agent of the year
employee of the month

It may also be beneficial to include certifications like:

completed on the job training course "X"
completed professional sales training

Below is a snapshot showcasing Awards & Reconition and certifications & Training:

Resume Format for Customer Service Resume

A customer service resume is typically written in reverse chronological order . Your most recent work experiences come at the top of the resume and move downwards to the former. You need not be too fancy with your customer service resumes. But be well formatted. Do not go extremely basic for the position either. A well-formatted resume always stands out.

Include bullet points to describe the scope of your responsibilities.
Tailor each point to reflect the skills as per the job description.
Include numbers to specify your achievements

Key Takeaways

Different customer service positions include customer service - agents, cashiers, advisors, clerks, assistants, administrators, managers, representives and consultants.

Therefore you must ensure that you personalize your resume according to your target profile as capabilities and skills for each profile are vastly different. We have picked some of the best examples in our templates section. They should give you are fair idea of how a customer service resume should look like.

Take a look at our customer service resume examples free on our website.

Always remember that you are the face of your personality
Follow the reverse chronological order
Have a great resume summary that includes your years of experience
Target your Customer Service Representative Resume to the career goal to make it more effective than general resumes
Make sure your career story reinforces your professional personality

Still left with some doubts around optimizing your customer service resume? Drop in a comment below!

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Entry Level Customer Service Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on Entry Level Customer Service Resumes:

Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Provide product and service information to customers
Process orders, returns, and exchanges
Maintain accurate customer records and update databases
Collaborate with other departments to resolve complex customer issues
Identify opportunities to upsell or cross-sell products and services
Participate in training and development programs to improve customer service skills
Monitor customer satisfaction and provide feedback to management
Contribute to team goals and objectives by meeting performance metrics and targets

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Entry Level Customer Service Resume Example:

Managed and resolved customer complaints, resulting in a 20% increase in customer satisfaction scores.
Trained and mentored new customer service representatives, improving their performance by 30%.
Implemented new customer service processes, resulting in a 15% reduction in call handle time.
Assisted in handling customer service inquiries and complaints, gaining hands-on experience in customer service
Participated in team meetings and training sessions, gaining insights into customer service best practices
Shadowed experienced customer service representatives, learning how to handle complex customer service issues
Excellent communication
Conflict resolution
Problem solving
Interpersonal skills
Customer service orientation
Patience and empathy
Time management
Adaptability
Conflict resolution strategies
Training and coaching
Listening skills
Process improvement
Attention to detail
Active listening
Conflict management
Active learning
Service-mindedness
Analytical thinking
Product knowledge
Stress management
Communication

Top Skills & Keywords for Entry Level Customer Service Resumes:

Hard skills.

Customer Service Software (e.g. Zendesk, Freshdesk)
Call Center Operations
Complaint Resolution
Order Processing
Data Entry and Management
Multitasking and Time Management
Communication Skills
Conflict Resolution
Active Listening
Problem Solving
Sales Skills
Technical Troubleshooting

Soft Skills

Communication and Interpersonal Skills
Active Listening and Empathy
Problem Solving and Critical Thinking
Adaptability and Flexibility
Time Management and Prioritization
Patience and Tactfulness
Attention to Detail and Accuracy
Customer Service Orientation
Teamwork and Collaboration
Conflict Resolution and Negotiation
Positive Attitude and Enthusiasm
Multitasking and Stress Management

Resume Action Verbs for Entry Level Customer Services:

Communicated
Collaborated
Prioritized
Followed up
Coordinated
Facilitated
Investigated

Generate Your Resume Summary

Resume FAQs for Entry Level Customer Services:

How long should i make my entry level customer service resume, what is the best way to format a entry level customer service resume, which keywords are important to highlight in a entry level customer service resume, how should i write my resume if i have no experience as a entry level customer service, compare your entry level customer service resume to a job description:.

Identify opportunities to further tailor your resume to the Entry Level Customer Service job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Entry Level Customer Services:

Customer service associate, customer service representative, customer service coordinator, customer service intern, customer support specialist, call center, customer service relations, beginner level customer service.

Resume Worded | Proven Resume Examples

Resume Examples
Administrative Resumes
Customer Service Resume Guide & Examples

Customer Service Associate Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Customer Service Associate Roles

Jump to a template:

Customer Service Associate
Customer Service Advisor
Customer Support Specialist
Customer Success Associate
Client Service Specialist
Client Success Associate

Get advice on each section of your resume:

Jump to a resource:

Customer Service Associate Resume Tips

Customer Service Associate Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service associate resume sample.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

A customer service associate resume sample that highlights the applicant’s related experience and transferable skills.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service associate resume in 2024, list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

List your capabilities in the skills section. - Customer Service Associate Resume

Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Customer Service Advisor Resume Sample

Customer support specialist resume sample, customer success associate resume sample, client service specialist resume sample, client success associate resume sample.

We spoke with hiring managers at companies like Amazon, Apple, and Walmart to gather their best tips for writing a customer service associate resume. They've seen thousands of resumes throughout their careers and know exactly what makes a candidate stand out. Here are their top 6 tips for crafting a resume that will get you hired in a customer service role.

Highlight your communication skills

As a customer service associate, your primary responsibility is to communicate with customers effectively. Showcase your communication skills by:

Resolved 90% of customer complaints through active listening and clear communication
Maintained a 95% customer satisfaction rating by providing empathetic and personalized support
Collaborated with cross-functional teams to implement process improvements, resulting in a 20% reduction in customer wait times

Avoid simply listing 'communication skills' without providing context or examples. Instead, demonstrate how you've used your communication abilities to achieve tangible results.

Bullet Point Samples for Customer Service Associate

Quantify your achievements

When describing your accomplishments, use numbers and metrics to quantify your impact. This helps hiring managers understand the scale and significance of your contributions.

Helped customers with their inquiries
Handled customer complaints and issues

Instead, provide specific details and measurable outcomes:

Assisted an average of 50 customers per day, resolving their inquiries and concerns
Handled 100+ customer complaints monthly, achieving a 95% resolution rate within 24 hours

Tailor your resume to the job description

Customize your resume to align with the specific requirements and keywords mentioned in the job posting. This shows that you've taken the time to understand the company's needs and how you can contribute.

For example, if the job description emphasizes 'problem-solving skills,' highlight instances where you've successfully resolved complex customer issues:

Investigated and resolved a recurring technical issue affecting 500+ customers, resulting in a 30% reduction in related support tickets

Showcase your customer service training and certifications

Include any relevant customer service training, workshops, or certifications you've completed. This demonstrates your commitment to professional development and industry best practices.

Completed a 40-hour customer service excellence training program, learning advanced techniques for handling difficult customers and improving satisfaction metrics
Earned a Customer Service Certification from the Customer Service Institute of America (CSIA)

Emphasize your ability to work in a team

Customer service often involves collaborating with colleagues and other departments to resolve issues and improve processes. Highlight your teamwork skills and experience:

Collaborated with the product development team to provide insights from customer feedback, resulting in 3 key product improvements
Participated in a cross-functional team that implemented a new CRM system, reducing customer response times by 25%

Avoid generic statements like 'works well in a team.' Instead, provide concrete examples of how you've contributed to team success.

Demonstrate your problem-solving skills

Employers value customer service associates who can think critically and solve problems independently. Showcase your problem-solving abilities through specific examples:

Developed a troubleshooting guide for common technical issues, reducing the average handle time for related calls by 2 minutes and improving first-call resolution rates by 15%.

Highlight instances where you've gone above and beyond to find creative solutions for customers, demonstrating your resourcefulness and dedication to customer satisfaction.

Writing Your Customer Service Associate Resume: Section By Section

summary.

A resume summary, also known as a professional summary or summary statement, is a 3-5 sentence overview of your professional experience, skills, and achievements. It's an optional section that can be beneficial for customer service associates who want to provide additional context about their career or highlight key qualifications that may not be immediately apparent from their work history. However, it's important to note that a summary is not a necessity, and you should never use an objective statement in its place.

When crafting your summary, focus on showcasing your most relevant skills, experiences, and accomplishments as they relate to the customer service associate role. Avoid repeating information that's already included in other sections of your resume, and keep it concise – aim for no more than a short paragraph. Remember, your entire resume is essentially a summary of your qualifications, so this section should only be used to provide additional insight or context.

How to write a resume summary if you are applying for a Customer Service Associate resume

To learn how to write an effective resume summary for your Customer Service Associate resume, or figure out if you need one, please read Customer Service Associate Resume Summary Examples , or Customer Service Associate Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service associate position, it's crucial to tailor your language and examples to the specific role and industry. Instead of using generic statements that could apply to any job, focus on highlighting skills and experiences that are directly relevant to customer service.

Experienced professional with a proven track record of success in various industries. Skilled in communication, problem-solving, and teamwork.

While this example showcases some important skills, it doesn't provide any context specific to customer service. Instead, try something like:

Customer-centric professional with 5+ years of experience in resolving complex client issues and improving satisfaction rates. Adept at communicating with customers across multiple channels, including phone, email, and live chat. Committed to providing efficient and personalized solutions to enhance the customer experience.

2. Quantify your achievements

When possible, use numbers and metrics to quantify your achievements and demonstrate your impact in previous customer service roles. This helps hiring managers better understand the scope of your responsibilities and the value you can bring to their organization.

For example, instead of saying:

Handled customer inquiries and resolved issues in a timely manner
Managed a daily average of 50+ customer inquiries, consistently resolving issues within a 24-hour timeframe and maintaining a 95% customer satisfaction rating

By providing specific numbers, you give context to your accomplishments and make your contributions more tangible to potential employers.

Experience

The work experience section is the heart of your resume as a customer service associate. It's where you'll highlight your most relevant and impressive professional experiences. Hiring managers want to see that you have a proven track record of success in customer-facing roles.

In this section, we'll break down the key steps to writing a compelling work experience section that will catch the attention of recruiters and hiring managers.

1. Use strong, customer service-oriented action verbs

When describing your past roles and accomplishments, use powerful action verbs that are relevant to customer service. This helps paint a vivid picture of your skills and experience. For example:

Resolved an average of 50+ customer inquiries per day via phone, email, and live chat
Collaborated with cross-functional teams to implement process improvements that reduced average call handle time by 15%
Mentored and trained 5 new customer service representatives on company policies and best practices

Avoid bland or overused verbs that don't convey much meaning, like this:

Worked on customer issues
Helped customers
Answered questions

Action Verbs for Customer Service Associate

2. Quantify your impact with metrics and numbers

Whenever possible, use hard numbers to quantify your achievements and give them more weight. This helps hiring managers understand the scope and impact of your work. For example:

Maintained a 95%+ customer satisfaction rating over 12 months
Upsold customers on premium products, increasing revenue by $5K per month
Resolved 1000+ customer tickets as part of a 5-person support team

If you don't have access to exact metrics, you can still provide numerical context:

Handled a high volume of 50+ daily customer calls
Regularly exceeded team KPIs for response time and resolution rate
Processed dozens of returns and exchanges per shift

3. Highlight your career progression and promotions

Hiring managers love to see candidates who have grown and advanced in their customer service careers. If you've been promoted or taken on increasing responsibility, make that clear in your work experience section.

Customer Service Representative, Acme Inc., June 2018 - Dec 2020 - Promoted within 18 months from Customer Service Representative to Senior Customer Service Representative, taking on additional responsibilities including mentoring new team members and handling escalated customer issues - Acted as the first point of contact for a client base of 1000+ customers, resolving inquiries and complaints via phone, email and live chat - Collaborated with the sales team on outreach campaigns that contributed to a 10% increase in customer retention year-over-year

4. Tailor your bullet points to the job description

While it's great to show a variety of customer service experience on your resume, you should prioritize the skills and qualifications that the job description calls for. Review the posting and try to mirror the language it uses.

For example, if a job description repeatedly mentions 'customer retention', then highlight experiences like this:

Implemented a new customer follow-up process that increased retention by 15%
Analyzed customer churn data to identify at-risk accounts and proactively reach out with targeted offers, resulting in $50K in saved revenue

Avoid highlighting less relevant skills that the job description doesn't focus on, like this:

Processed 50+ invoices and expense reports per day
Managed office supply inventory and vendor relationships

Education

Your education section plays a key role in your customer service associate resume. It shows hiring managers that you have the necessary knowledge and training for the job. Follow these tips to write an effective education section that will help you stand out.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or associate degree. If you have multiple degrees, list them in reverse chronological order (most recent first).

Here's an example of how to format your degree:

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2020

If you didn't complete a degree program, you can still list relevant coursework or training:

Completed 60 credits towards Bachelor of Science in Business Administration
Relevant coursework: Customer Service, Sales, Marketing

2. Include relevant certifications

In addition to your formal education, include any relevant certifications you have earned. This can help you stand out from other candidates and show your commitment to the customer service field.

Some examples of relevant certifications for customer service associates include:

Certified Customer Service Professional (CCSP)
Help Desk Institute (HDI) certification
Zendesk Customer Service Certification

Be sure to list the full name of the certification, the issuing organization, and the date you earned it.

3. Keep it concise for senior roles

If you are a senior-level customer service associate with many years of experience, you don't need to include as much detail in your education section. Hiring managers will be more interested in your work history and accomplishments.

Here's an example of what not to do:

Bachelor of Arts in English University of Texas at Austin Graduated: May 1995 Relevant coursework: Composition, Literature, Creative Writing GPA: 3.8

Instead, keep it short and sweet:

B.A. in English, University of Texas at Austin

Skills

The skills section of your resume is a critical component that showcases your abilities and qualifications to potential employers. As a customer service associate, it's essential to highlight the specific skills that are relevant to the job and demonstrate your expertise in these areas. In this section, we'll guide you through the process of crafting a compelling skills section that will catch the attention of hiring managers and help you stand out from other applicants.

1. Identify key customer service skills

Before you start writing your skills section, take some time to review the job description and identify the key skills that are required for the position. As a customer service associate, some of the essential skills you may want to highlight include:

Communication
Problem-solving
Conflict resolution
Time management
Product knowledge

By including these skills in your resume, you'll demonstrate to potential employers that you have the necessary qualifications to excel in the role.

2. Use industry-specific terminology

To make your skills section more impactful, use industry-specific terminology that resonates with hiring managers in the customer service field. This will show that you have a deep understanding of the industry and are familiar with the language used in the profession.

For example, instead of simply listing "problem-solving," you could say:

Troubleshooting Issue resolution Root cause analysis

By using these terms, you'll demonstrate your expertise and make your skills section more compelling to potential employers.

3. Tailor your skills to the job description

One of the most important things you can do when writing your skills section is to tailor it to the specific job you're applying for. Many companies use Applicant Tracking Systems (ATS) to screen resumes and filter out candidates who don't have the skills they're looking for.

To ensure that your resume makes it past the ATS and into the hands of a hiring manager, carefully review the job description and include the specific skills and keywords that are mentioned. For example, if the job description says that the ideal candidate should have experience with "customer relationship management (CRM) software," be sure to include that exact phrase in your skills section.

Generic skills section: Customer service Communication Problem-solving

Tailored skills section: Proficient in Salesforce CRM software Effective verbal and written communication Proven track record of resolving customer issues

4. Quantify your skills with metrics

Whenever possible, quantify your skills with specific metrics or examples that demonstrate your impact in previous roles. This will help hiring managers understand the depth of your experience and the value you can bring to their organization.

For example, instead of simply listing "problem-solving" as a skill, you could say:

Resolved an average of 50 customer inquiries per day Reduced customer churn rate by 15% through proactive outreach Maintained a 95% customer satisfaction rating

By providing specific numbers and examples, you'll make your skills section more impactful and memorable to potential employers.

Skills For Customer Service Associate Resumes

Here are examples of popular skills from Customer Service Associate job descriptions that you can include on your resume.

Technical Support
SME management
Customer Relationship Management (CRM)
Customer Experience

Customer Service

Salesforce.com
Social Media
Customer Support

Skills Word Cloud For Customer Service Associate Resumes

This word cloud highlights the important keywords that appear on Customer Service Associate job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Customer Service Associate Skills and Keywords to Include On Your Resume

How to use these skills?

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Customer Service Associate Resumes

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How to Write a Customer Service Resume Objective with Examples

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Why is a strong customer service resume objective important?

How to write a customer service resume objective, examples of well-written resume objectives for customer service, examples of customer service resume objectives that are not well-written.

Customer service jobs can be competitive, and dozens of people may send in applications for the same position. A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position.

Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. Be sure to condense all the relevant information into an attention-grabbing statement. A good customer service objective should be no more than two or three sentences. This way, the employer can quickly and easily see how you’re qualified for the job.

You can create your resume objective for a customer service position by following these steps:

1. First, consider your qualifications

Take inventory of your prior experience, skills, qualifications and expertise, and include the most impressive accomplishments in your objective.

2. Second, use numbers to showcase your past achievements

Include quantifiable data and metrics that demonstrate the impact you had in past positions, such as the number of new accounts you opened, the volume of business you generated or the customer retention rate you helped your previous company achieve.

3. Next, highlight relevant skills

Indicate desirable skills or qualifications that show your usefulness to the company. Choose relevant skills such as communication, teamwork and time management.

4. Lastly, explain your experience

It can help to state how many years of work experience you have in customer service, especially if you’re looking for a leadership position.

Here are some examples of effective resume summaries that you can use as a guideline when writing your own:

‘Secure a job as a customer service representative with Seven Seas Company, which will enable me to use my communication skills and interpersonal skills to serve customers. Good problem solver, able to multitask and consistently finishes projects before their deadlines.’

‘Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.’

‘Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.’

‘Experienced customer care professional with three years of experience in the telecommunications industry. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to customers of DataSecure, LLC.’

‘Seeking a customer service position with NextGen Corporation to use my excellent customer service experience and people-oriented skills to enhance customer loyalty and deepen client relationships.’

Example 6

‘Customer service representative with five years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.’

‘Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.’

‘Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.’

‘Experienced customer service coordinator with strong leadership skills. Able to design, implement and maintain cost-effective shift schedules for Telkom’s call center of more than 200 customer representatives. Efficient in managing and tracking client’s attendance records. Results-oriented professional who’s able to ensure customer representatives deliver an outstanding experience.’

‘Detail-oriented professional with over four years of experience in a busy customer-service environment. Proven ability to handle customer issues quickly and discreetly while nurturing positive relationships and increasing customer retention rates by 54%. Seeking to leverage these skills as a reliable customer service representative.’

Example 11

‘Customer service representative with three years of experience in a busy IT help desk. Holds a bachelor’s degree in IT. Seeking to use my diagnostic skills and troubleshooting skills to help customers resolve a range of computer and networking problems.’

‘Seeking a customer service representative position where I can use my experience and communication skills to handle customer complaints and queries and deepen the relationship with customers.’

Example 13

‘Qualified customer service professional with over 14 years of experience in customer care roles, including sales, tech support and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various CRM tools. Seeking to use my customer service skills to provide a positive experience to the customers in your firm.’

‘Personable and articulate customer care professional with a history of providing outstanding support to customers. Able to maintain a positive attitude when serving customers in the banking hall. Possesses good judgment and the ability to handle confidential information discreetly. Seeking a customer service role within a financial institution that offers rewarding opportunities for dedicated people.’

‘Customer-centric professional with three years of experience serving customers in different roles. Proven ability in engaging customers, resolving complaints and strengthening customer-client relationships. Seeking a rewarding position with a company that values its customers.’

Here are some examples of poor resume objectives:

‘Seeking a position as a customer service representative in a fast-growing company.’

The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company.

‘To obtain a customer service position with a company, which will require me to use my skills for the company’s success.’

Not only is this objective vague and generic, but it also doesn’t highlight the applicant’s experience and skills. It also doesn’t state what value they bring to the company.

‘Secure any position that requires me to use my interpersonal skills and analytical mind to resolve customer issues and complaints.’

While this objective states how the applicant’s skills are of value, it doesn’t clearly state the position they’re applying for.

In general, a poorly-written resume objective leaves out relevant details, doesn’t state the position being applied for, or otherwise fails to show how the applicant’s skills will benefit the employer.

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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COMMENTS

26 Customer Service Resume Examples for 2024
26 Customer Service Resume. Examples for 2024. Stephen Greet March 27, 2024. As the face of the organization, the customer service team is instrumental in building and maintaining a business's reputation. To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and ...
24 Customer Service Resume Examples for 2024
Here's how to write an effective header for your customer service resume: 1. Put your name on the first line. Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.
13+ Customer Service Resume Examples & Templates
Why this example works. Graphic accents: The graphics in the corners add visual interest without being distracting. Efficient use of space: The two-column format draws attention to both the candidate's skills and their work experience. Tidy layout: The resume includes enough detail without being too text-heavy.
Customer Service Resume [2024]
A resume objective is a 2-4 sentence snapshot of your goals and aspirations. Customer Service Resume Objective Example. Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar.
Customer Service Resume Examples & Skills for 2024
There's a simple formula to use when you're writing a resume summary or a resume introduction. It goes like this: Adjective + Job Title + Years of Experience + Achievements + Skills + What You Want to Do for the Employer. 7. Attach a Cover Letter to Your Customer Service Resume.
Customer Service Resume Examples For 2024 (20+ Skills & Templates)
2 Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles. 3 Include relevant experience: Focus on your customer service experience and include specific details about ...
How To Write the Best Customer Service Resume (With Samples)
3. Write a professional summary. Below your contact information, write a brief summary of your qualifications for the customer service position. This two- to three-sentence statement can help you quickly attract the attention of hiring managers and encourage them to continue reviewing your resume. In your professional summary, you may discuss ...
Customer Service Job Resume Examples & Templates [2024]
CV examples for top customer service jobs. Butler CV. Customer Service Manager CV. Customer Service Executive CV. Customer Service Officer CV. Customer Service Supervisor CV. KYC Analyst CV. Free professionally designed templates. Expert suggestions for every section of your resume.
Best Customer Service Resume: How to Make Yours Stand Out [with Examples]
3. Use the right keywords. Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using. 4.
25 Customer Service Resume Examples & Guide for 2024
All resume examples in this guide. Entry-Level Customer Service. Client Engagement Manager. Client Service Manager. Customer Account Manager. Customer Care Manager. Customer Experience Manager. Customer Relations Manager. Customer Sales Representative.
Customer Service Representative Resume Examples and Templates for 2024
A Customer Service Representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction. 2. Add your customer service representative experience with compelling examples.
Customer Service Resume Examples and Template for 2024
December 2016-Current. Supervise a team of four customer service representatives and their logs. Create new process documentation to increase response time by 20%. Limit customer leave rate to under 3% by maintaining positive relationships. Oversee customer database and manage data input, updates and follow-ups.
Customer Service Resume Examples
Customer service resumes often highlight qualifications and experience in customer-facing roles and industries. When you're writing your resume, emphasize your interpersonal skills, organizational abilities and experience in the customer service field.If you're applying for more senior-level roles, highlight your accomplishments as a leader.
Customer Service Resume: The Ultimate Guide with Samples & Templates
1. Your name and contact information. Start with the basics. Your resume must have your basic contact information — your professional email address and phone number. Your location (city and state) will determine if you're within a company's regional hiring requirements, so it's not necessary to add your full address.
Customer Service Resume: The 2023 Guide With 15+ Examples
An achievments section is a must in every resume. In the achievements section of a customer service resume write anyawards you got for exceptional customer service. Examples of such awards are: customer service agent of the year. employee of the month. It may also be beneficial to include certifications like:
Entry Level Customer Service Resume Example
Common Responsibilities Listed on Entry Level Customer Service Resumes: Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Provide product and service information to customers. Process orders, returns, and exchanges. Maintain accurate customer records and update ...
Customer Service Associate Resume Examples for 2024
Resume Worded - Dallas, USA April 2019 - August 2020. Customer Service Specialist. Streamlined support protocols, shortening average resolution time by 25%. Proposed and implemented an effective live-chat feature resulting in a 15% improvement in customer ease and 20% increase in first contact resolution.
Customer Service Representative Resume Examples and Template ...
A Customer Service Representative interacts with customers, whether it's by answering questions or providing information about products and services. Learning how to showcase your unique job description on your resume can help distinguish you from other candidates. Consider using resume samples, such as the one below, to help you create a document that best highlights your qualifications.
Customer Service Resume Objectives
Example 9. 'Experienced customer service coordinator with strong leadership skills. Able to design, implement and maintain cost-effective shift schedules for Telkom's call center of more than 200 customer representatives. Efficient in managing and tracking client's attendance records.
Customer Service Resume Summary Examples
Customer Service Resume Summary Example #5. Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.
How To Write a Customer Service Resume Summary (With 21 Examples)
Follow these steps to write an impressive resume summary for a customer service job: 1. Learn about your desired role. It can be essential for your resume summary to match the employer's expectations. Study the job description to learn the credentials the company is seeking in potential employees.
Customer Service Jobs Live Update : Explore From 76291+ Customer
Apply for 76291 Latest Customer Service Jobs at Shine.com. Explore from some of the Top companies providing Customer Service Jobs like 24-7 Intouch India Private Limited (41 Jobs), Kotak Mahindra Bank Limited (30 Jobs), LTIMindtree Limited (23 Jobs), Jio Platforms Limited (21 Jobs), RELIANCE NIPPON LIFE INSURANCE COMPANY LIMITED (17 Jobs) and more.