chapter 1 introduction and research methods

Chapter 1. Introduction

“Science is in danger, and for that reason it is becoming dangerous” -Pierre Bourdieu, Science of Science and Reflexivity

Why an Open Access Textbook on Qualitative Research Methods?

I have been teaching qualitative research methods to both undergraduates and graduate students for many years. Although there are some excellent textbooks out there, they are often costly, and none of them, to my mind, properly introduces qualitative research methods to the beginning student (whether undergraduate or graduate student). In contrast, this open-access textbook is designed as a (free) true introduction to the subject, with helpful, practical pointers on how to conduct research and how to access more advanced instruction.

Textbooks are typically arranged in one of two ways: (1) by technique (each chapter covers one method used in qualitative research); or (2) by process (chapters advance from research design through publication). But both of these approaches are necessary for the beginner student. This textbook will have sections dedicated to the process as well as the techniques of qualitative research. This is a true “comprehensive” book for the beginning student. In addition to covering techniques of data collection and data analysis, it provides a road map of how to get started and how to keep going and where to go for advanced instruction. It covers aspects of research design and research communication as well as methods employed. Along the way, it includes examples from many different disciplines in the social sciences.

The primary goal has been to create a useful, accessible, engaging textbook for use across many disciplines. And, let’s face it. Textbooks can be boring. I hope readers find this to be a little different. I have tried to write in a practical and forthright manner, with many lively examples and references to good and intellectually creative qualitative research. Woven throughout the text are short textual asides (in colored textboxes) by professional (academic) qualitative researchers in various disciplines. These short accounts by practitioners should help inspire students. So, let’s begin!

What is Research?

When we use the word research , what exactly do we mean by that? This is one of those words that everyone thinks they understand, but it is worth beginning this textbook with a short explanation. We use the term to refer to “empirical research,” which is actually a historically specific approach to understanding the world around us. Think about how you know things about the world. [1] You might know your mother loves you because she’s told you she does. Or because that is what “mothers” do by tradition. Or you might know because you’ve looked for evidence that she does, like taking care of you when you are sick or reading to you in bed or working two jobs so you can have the things you need to do OK in life. Maybe it seems churlish to look for evidence; you just take it “on faith” that you are loved.

Only one of the above comes close to what we mean by research. Empirical research is research (investigation) based on evidence. Conclusions can then be drawn from observable data. This observable data can also be “tested” or checked. If the data cannot be tested, that is a good indication that we are not doing research. Note that we can never “prove” conclusively, through observable data, that our mothers love us. We might have some “disconfirming evidence” (that time she didn’t show up to your graduation, for example) that could push you to question an original hypothesis , but no amount of “confirming evidence” will ever allow us to say with 100% certainty, “my mother loves me.” Faith and tradition and authority work differently. Our knowledge can be 100% certain using each of those alternative methods of knowledge, but our certainty in those cases will not be based on facts or evidence.

For many periods of history, those in power have been nervous about “science” because it uses evidence and facts as the primary source of understanding the world, and facts can be at odds with what power or authority or tradition want you to believe. That is why I say that scientific empirical research is a historically specific approach to understand the world. You are in college or university now partly to learn how to engage in this historically specific approach.

In the sixteenth and seventeenth centuries in Europe, there was a newfound respect for empirical research, some of which was seriously challenging to the established church. Using observations and testing them, scientists found that the earth was not at the center of the universe, for example, but rather that it was but one planet of many which circled the sun. [2] For the next two centuries, the science of astronomy, physics, biology, and chemistry emerged and became disciplines taught in universities. All used the scientific method of observation and testing to advance knowledge. Knowledge about people , however, and social institutions, however, was still left to faith, tradition, and authority. Historians and philosophers and poets wrote about the human condition, but none of them used research to do so. [3]

It was not until the nineteenth century that “social science” really emerged, using the scientific method (empirical observation) to understand people and social institutions. New fields of sociology, economics, political science, and anthropology emerged. The first sociologists, people like Auguste Comte and Karl Marx, sought specifically to apply the scientific method of research to understand society, Engels famously claiming that Marx had done for the social world what Darwin did for the natural world, tracings its laws of development. Today we tend to take for granted the naturalness of science here, but it is actually a pretty recent and radical development.

To return to the question, “does your mother love you?” Well, this is actually not really how a researcher would frame the question, as it is too specific to your case. It doesn’t tell us much about the world at large, even if it does tell us something about you and your relationship with your mother. A social science researcher might ask, “do mothers love their children?” Or maybe they would be more interested in how this loving relationship might change over time (e.g., “do mothers love their children more now than they did in the 18th century when so many children died before reaching adulthood?”) or perhaps they might be interested in measuring quality of love across cultures or time periods, or even establishing “what love looks like” using the mother/child relationship as a site of exploration. All of these make good research questions because we can use observable data to answer them.

What is Qualitative Research?

“All we know is how to learn. How to study, how to listen, how to talk, how to tell. If we don’t tell the world, we don’t know the world. We’re lost in it, we die.” -Ursula LeGuin, The Telling

At its simplest, qualitative research is research about the social world that does not use numbers in its analyses. All those who fear statistics can breathe a sigh of relief – there are no mathematical formulae or regression models in this book! But this definition is less about what qualitative research can be and more about what it is not. To be honest, any simple statement will fail to capture the power and depth of qualitative research. One way of contrasting qualitative research to quantitative research is to note that the focus of qualitative research is less about explaining and predicting relationships between variables and more about understanding the social world. To use our mother love example, the question about “what love looks like” is a good question for the qualitative researcher while all questions measuring love or comparing incidences of love (both of which require measurement) are good questions for quantitative researchers. Patton writes,

Qualitative data describe. They take us, as readers, into the time and place of the observation so that we know what it was like to have been there. They capture and communicate someone else’s experience of the world in his or her own words. Qualitative data tell a story. ( Patton 2002:47 )

Qualitative researchers are asking different questions about the world than their quantitative colleagues. Even when researchers are employed in “mixed methods” research ( both quantitative and qualitative), they are using different methods to address different questions of the study. I do a lot of research about first-generation and working-college college students. Where a quantitative researcher might ask, how many first-generation college students graduate from college within four years? Or does first-generation college status predict high student debt loads? A qualitative researcher might ask, how does the college experience differ for first-generation college students? What is it like to carry a lot of debt, and how does this impact the ability to complete college on time? Both sets of questions are important, but they can only be answered using specific tools tailored to those questions. For the former, you need large numbers to make adequate comparisons. For the latter, you need to talk to people, find out what they are thinking and feeling, and try to inhabit their shoes for a little while so you can make sense of their experiences and beliefs.

Examples of Qualitative Research

You have probably seen examples of qualitative research before, but you might not have paid particular attention to how they were produced or realized that the accounts you were reading were the result of hours, months, even years of research “in the field.” A good qualitative researcher will present the product of their hours of work in such a way that it seems natural, even obvious, to the reader. Because we are trying to convey what it is like answers, qualitative research is often presented as stories – stories about how people live their lives, go to work, raise their children, interact with one another. In some ways, this can seem like reading particularly insightful novels. But, unlike novels, there are very specific rules and guidelines that qualitative researchers follow to ensure that the “story” they are telling is accurate , a truthful rendition of what life is like for the people being studied. Most of this textbook will be spent conveying those rules and guidelines. Let’s take a look, first, however, at three examples of what the end product looks like. I have chosen these three examples to showcase very different approaches to qualitative research, and I will return to these five examples throughout the book. They were all published as whole books (not chapters or articles), and they are worth the long read, if you have the time. I will also provide some information on how these books came to be and the length of time it takes to get them into book version. It is important you know about this process, and the rest of this textbook will help explain why it takes so long to conduct good qualitative research!

Example 1 : The End Game (ethnography + interviews)

Corey Abramson is a sociologist who teaches at the University of Arizona. In 2015 he published The End Game: How Inequality Shapes our Final Years ( 2015 ). This book was based on the research he did for his dissertation at the University of California-Berkeley in 2012. Actually, the dissertation was completed in 2012 but the work that was produced that took several years. The dissertation was entitled, “This is How We Live, This is How We Die: Social Stratification, Aging, and Health in Urban America” ( 2012 ). You can see how the book version, which was written for a more general audience, has a more engaging sound to it, but that the dissertation version, which is what academic faculty read and evaluate, has a more descriptive title. You can read the title and know that this is a study about aging and health and that the focus is going to be inequality and that the context (place) is going to be “urban America.” It’s a study about “how” people do something – in this case, how they deal with aging and death. This is the very first sentence of the dissertation, “From our first breath in the hospital to the day we die, we live in a society characterized by unequal opportunities for maintaining health and taking care of ourselves when ill. These disparities reflect persistent racial, socio-economic, and gender-based inequalities and contribute to their persistence over time” ( 1 ). What follows is a truthful account of how that is so.

Cory Abramson spent three years conducting his research in four different urban neighborhoods. We call the type of research he conducted “comparative ethnographic” because he designed his study to compare groups of seniors as they went about their everyday business. It’s comparative because he is comparing different groups (based on race, class, gender) and ethnographic because he is studying the culture/way of life of a group. [4] He had an educated guess, rooted in what previous research had shown and what social theory would suggest, that people’s experiences of aging differ by race, class, and gender. So, he set up a research design that would allow him to observe differences. He chose two primarily middle-class (one was racially diverse and the other was predominantly White) and two primarily poor neighborhoods (one was racially diverse and the other was predominantly African American). He hung out in senior centers and other places seniors congregated, watched them as they took the bus to get prescriptions filled, sat in doctor’s offices with them, and listened to their conversations with each other. He also conducted more formal conversations, what we call in-depth interviews, with sixty seniors from each of the four neighborhoods. As with a lot of fieldwork , as he got closer to the people involved, he both expanded and deepened his reach –

By the end of the project, I expanded my pool of general observations to include various settings frequented by seniors: apartment building common rooms, doctors’ offices, emergency rooms, pharmacies, senior centers, bars, parks, corner stores, shopping centers, pool halls, hair salons, coffee shops, and discount stores. Over the course of the three years of fieldwork, I observed hundreds of elders, and developed close relationships with a number of them. ( 2012:10 )

When Abramson rewrote the dissertation for a general audience and published his book in 2015, it got a lot of attention. It is a beautifully written book and it provided insight into a common human experience that we surprisingly know very little about. It won the Outstanding Publication Award by the American Sociological Association Section on Aging and the Life Course and was featured in the New York Times . The book was about aging, and specifically how inequality shapes the aging process, but it was also about much more than that. It helped show how inequality affects people’s everyday lives. For example, by observing the difficulties the poor had in setting up appointments and getting to them using public transportation and then being made to wait to see a doctor, sometimes in standing-room-only situations, when they are unwell, and then being treated dismissively by hospital staff, Abramson allowed readers to feel the material reality of being poor in the US. Comparing these examples with seniors with adequate supplemental insurance who have the resources to hire car services or have others assist them in arranging care when they need it, jolts the reader to understand and appreciate the difference money makes in the lives and circumstances of us all, and in a way that is different than simply reading a statistic (“80% of the poor do not keep regular doctor’s appointments”) does. Qualitative research can reach into spaces and places that often go unexamined and then reports back to the rest of us what it is like in those spaces and places.

Example 2: Racing for Innocence (Interviews + Content Analysis + Fictional Stories)

Jennifer Pierce is a Professor of American Studies at the University of Minnesota. Trained as a sociologist, she has written a number of books about gender, race, and power. Her very first book, Gender Trials: Emotional Lives in Contemporary Law Firms, published in 1995, is a brilliant look at gender dynamics within two law firms. Pierce was a participant observer, working as a paralegal, and she observed how female lawyers and female paralegals struggled to obtain parity with their male colleagues.

Fifteen years later, she reexamined the context of the law firm to include an examination of racial dynamics, particularly how elite white men working in these spaces created and maintained a culture that made it difficult for both female attorneys and attorneys of color to thrive. Her book, Racing for Innocence: Whiteness, Gender, and the Backlash Against Affirmative Action , published in 2012, is an interesting and creative blending of interviews with attorneys, content analyses of popular films during this period, and fictional accounts of racial discrimination and sexual harassment. The law firm she chose to study had come under an affirmative action order and was in the process of implementing equitable policies and programs. She wanted to understand how recipients of white privilege (the elite white male attorneys) come to deny the role they play in reproducing inequality. Through interviews with attorneys who were present both before and during the affirmative action order, she creates a historical record of the “bad behavior” that necessitated new policies and procedures, but also, and more importantly , probed the participants ’ understanding of this behavior. It should come as no surprise that most (but not all) of the white male attorneys saw little need for change, and that almost everyone else had accounts that were different if not sometimes downright harrowing.

I’ve used Pierce’s book in my qualitative research methods courses as an example of an interesting blend of techniques and presentation styles. My students often have a very difficult time with the fictional accounts she includes. But they serve an important communicative purpose here. They are her attempts at presenting “both sides” to an objective reality – something happens (Pierce writes this something so it is very clear what it is), and the two participants to the thing that happened have very different understandings of what this means. By including these stories, Pierce presents one of her key findings – people remember things differently and these different memories tend to support their own ideological positions. I wonder what Pierce would have written had she studied the murder of George Floyd or the storming of the US Capitol on January 6 or any number of other historic events whose observers and participants record very different happenings.

This is not to say that qualitative researchers write fictional accounts. In fact, the use of fiction in our work remains controversial. When used, it must be clearly identified as a presentation device, as Pierce did. I include Racing for Innocence here as an example of the multiple uses of methods and techniques and the way that these work together to produce better understandings by us, the readers, of what Pierce studied. We readers come away with a better grasp of how and why advantaged people understate their own involvement in situations and structures that advantage them. This is normal human behavior , in other words. This case may have been about elite white men in law firms, but the general insights here can be transposed to other settings. Indeed, Pierce argues that more research needs to be done about the role elites play in the reproduction of inequality in the workplace in general.

Example 3: Amplified Advantage (Mixed Methods: Survey Interviews + Focus Groups + Archives)

The final example comes from my own work with college students, particularly the ways in which class background affects the experience of college and outcomes for graduates. I include it here as an example of mixed methods, and for the use of supplementary archival research. I’ve done a lot of research over the years on first-generation, low-income, and working-class college students. I am curious (and skeptical) about the possibility of social mobility today, particularly with the rising cost of college and growing inequality in general. As one of the few people in my family to go to college, I didn’t grow up with a lot of examples of what college was like or how to make the most of it. And when I entered graduate school, I realized with dismay that there were very few people like me there. I worried about becoming too different from my family and friends back home. And I wasn’t at all sure that I would ever be able to pay back the huge load of debt I was taking on. And so I wrote my dissertation and first two books about working-class college students. These books focused on experiences in college and the difficulties of navigating between family and school ( Hurst 2010a, 2012 ). But even after all that research, I kept coming back to wondering if working-class students who made it through college had an equal chance at finding good jobs and happy lives,

What happens to students after college? Do working-class students fare as well as their peers? I knew from my own experience that barriers continued through graduate school and beyond, and that my debtload was higher than that of my peers, constraining some of the choices I made when I graduated. To answer these questions, I designed a study of students attending small liberal arts colleges, the type of college that tried to equalize the experience of students by requiring all students to live on campus and offering small classes with lots of interaction with faculty. These private colleges tend to have more money and resources so they can provide financial aid to low-income students. They also attract some very wealthy students. Because they enroll students across the class spectrum, I would be able to draw comparisons. I ended up spending about four years collecting data, both a survey of more than 2000 students (which formed the basis for quantitative analyses) and qualitative data collection (interviews, focus groups, archival research, and participant observation). This is what we call a “mixed methods” approach because we use both quantitative and qualitative data. The survey gave me a large enough number of students that I could make comparisons of the how many kind, and to be able to say with some authority that there were in fact significant differences in experience and outcome by class (e.g., wealthier students earned more money and had little debt; working-class students often found jobs that were not in their chosen careers and were very affected by debt, upper-middle-class students were more likely to go to graduate school). But the survey analyses could not explain why these differences existed. For that, I needed to talk to people and ask them about their motivations and aspirations. I needed to understand their perceptions of the world, and it is very hard to do this through a survey.

By interviewing students and recent graduates, I was able to discern particular patterns and pathways through college and beyond. Specifically, I identified three versions of gameplay. Upper-middle-class students, whose parents were themselves professionals (academics, lawyers, managers of non-profits), saw college as the first stage of their education and took classes and declared majors that would prepare them for graduate school. They also spent a lot of time building their resumes, taking advantage of opportunities to help professors with their research, or study abroad. This helped them gain admission to highly-ranked graduate schools and interesting jobs in the public sector. In contrast, upper-class students, whose parents were wealthy and more likely to be engaged in business (as CEOs or other high-level directors), prioritized building social capital. They did this by joining fraternities and sororities and playing club sports. This helped them when they graduated as they called on friends and parents of friends to find them well-paying jobs. Finally, low-income, first-generation, and working-class students were often adrift. They took the classes that were recommended to them but without the knowledge of how to connect them to life beyond college. They spent time working and studying rather than partying or building their resumes. All three sets of students thought they were “doing college” the right way, the way that one was supposed to do college. But these three versions of gameplay led to distinct outcomes that advantaged some students over others. I titled my work “Amplified Advantage” to highlight this process.

These three examples, Cory Abramson’s The End Game , Jennifer Peirce’s Racing for Innocence, and my own Amplified Advantage, demonstrate the range of approaches and tools available to the qualitative researcher. They also help explain why qualitative research is so important. Numbers can tell us some things about the world, but they cannot get at the hearts and minds, motivations and beliefs of the people who make up the social worlds we inhabit. For that, we need tools that allow us to listen and make sense of what people tell us and show us. That is what good qualitative research offers us.

How Is This Book Organized?

This textbook is organized as a comprehensive introduction to the use of qualitative research methods. The first half covers general topics (e.g., approaches to qualitative research, ethics) and research design (necessary steps for building a successful qualitative research study). The second half reviews various data collection and data analysis techniques. Of course, building a successful qualitative research study requires some knowledge of data collection and data analysis so the chapters in the first half and the chapters in the second half should be read in conversation with each other. That said, each chapter can be read on its own for assistance with a particular narrow topic. In addition to the chapters, a helpful glossary can be found in the back of the book. Rummage around in the text as needed.

Chapter Descriptions

Chapter 2 provides an overview of the Research Design Process. How does one begin a study? What is an appropriate research question? How is the study to be done – with what methods ? Involving what people and sites? Although qualitative research studies can and often do change and develop over the course of data collection, it is important to have a good idea of what the aims and goals of your study are at the outset and a good plan of how to achieve those aims and goals. Chapter 2 provides a road map of the process.

Chapter 3 describes and explains various ways of knowing the (social) world. What is it possible for us to know about how other people think or why they behave the way they do? What does it mean to say something is a “fact” or that it is “well-known” and understood? Qualitative researchers are particularly interested in these questions because of the types of research questions we are interested in answering (the how questions rather than the how many questions of quantitative research). Qualitative researchers have adopted various epistemological approaches. Chapter 3 will explore these approaches, highlighting interpretivist approaches that acknowledge the subjective aspect of reality – in other words, reality and knowledge are not objective but rather influenced by (interpreted through) people.

Chapter 4 focuses on the practical matter of developing a research question and finding the right approach to data collection. In any given study (think of Cory Abramson’s study of aging, for example), there may be years of collected data, thousands of observations , hundreds of pages of notes to read and review and make sense of. If all you had was a general interest area (“aging”), it would be very difficult, nearly impossible, to make sense of all of that data. The research question provides a helpful lens to refine and clarify (and simplify) everything you find and collect. For that reason, it is important to pull out that lens (articulate the research question) before you get started. In the case of the aging study, Cory Abramson was interested in how inequalities affected understandings and responses to aging. It is for this reason he designed a study that would allow him to compare different groups of seniors (some middle-class, some poor). Inevitably, he saw much more in the three years in the field than what made it into his book (or dissertation), but he was able to narrow down the complexity of the social world to provide us with this rich account linked to the original research question. Developing a good research question is thus crucial to effective design and a successful outcome. Chapter 4 will provide pointers on how to do this. Chapter 4 also provides an overview of general approaches taken to doing qualitative research and various “traditions of inquiry.”

Chapter 5 explores sampling . After you have developed a research question and have a general idea of how you will collect data (Observations? Interviews?), how do you go about actually finding people and sites to study? Although there is no “correct number” of people to interview , the sample should follow the research question and research design. Unlike quantitative research, qualitative research involves nonprobability sampling. Chapter 5 explains why this is so and what qualities instead make a good sample for qualitative research.

Chapter 6 addresses the importance of reflexivity in qualitative research. Related to epistemological issues of how we know anything about the social world, qualitative researchers understand that we the researchers can never be truly neutral or outside the study we are conducting. As observers, we see things that make sense to us and may entirely miss what is either too obvious to note or too different to comprehend. As interviewers, as much as we would like to ask questions neutrally and remain in the background, interviews are a form of conversation, and the persons we interview are responding to us . Therefore, it is important to reflect upon our social positions and the knowledges and expectations we bring to our work and to work through any blind spots that we may have. Chapter 6 provides some examples of reflexivity in practice and exercises for thinking through one’s own biases.

Chapter 7 is a very important chapter and should not be overlooked. As a practical matter, it should also be read closely with chapters 6 and 8. Because qualitative researchers deal with people and the social world, it is imperative they develop and adhere to a strong ethical code for conducting research in a way that does not harm. There are legal requirements and guidelines for doing so (see chapter 8), but these requirements should not be considered synonymous with the ethical code required of us. Each researcher must constantly interrogate every aspect of their research, from research question to design to sample through analysis and presentation, to ensure that a minimum of harm (ideally, zero harm) is caused. Because each research project is unique, the standards of care for each study are unique. Part of being a professional researcher is carrying this code in one’s heart, being constantly attentive to what is required under particular circumstances. Chapter 7 provides various research scenarios and asks readers to weigh in on the suitability and appropriateness of the research. If done in a class setting, it will become obvious fairly quickly that there are often no absolutely correct answers, as different people find different aspects of the scenarios of greatest importance. Minimizing the harm in one area may require possible harm in another. Being attentive to all the ethical aspects of one’s research and making the best judgments one can, clearly and consciously, is an integral part of being a good researcher.

Chapter 8 , best to be read in conjunction with chapter 7, explains the role and importance of Institutional Review Boards (IRBs) . Under federal guidelines, an IRB is an appropriately constituted group that has been formally designated to review and monitor research involving human subjects . Every institution that receives funding from the federal government has an IRB. IRBs have the authority to approve, require modifications to (to secure approval), or disapprove research. This group review serves an important role in the protection of the rights and welfare of human research subjects. Chapter 8 reviews the history of IRBs and the work they do but also argues that IRBs’ review of qualitative research is often both over-inclusive and under-inclusive. Some aspects of qualitative research are not well understood by IRBs, given that they were developed to prevent abuses in biomedical research. Thus, it is important not to rely on IRBs to identify all the potential ethical issues that emerge in our research (see chapter 7).

Chapter 9 provides help for getting started on formulating a research question based on gaps in the pre-existing literature. Research is conducted as part of a community, even if particular studies are done by single individuals (or small teams). What any of us finds and reports back becomes part of a much larger body of knowledge. Thus, it is important that we look at the larger body of knowledge before we actually start our bit to see how we can best contribute. When I first began interviewing working-class college students, there was only one other similar study I could find, and it hadn’t been published (it was a dissertation of students from poor backgrounds). But there had been a lot published by professors who had grown up working class and made it through college despite the odds. These accounts by “working-class academics” became an important inspiration for my study and helped me frame the questions I asked the students I interviewed. Chapter 9 will provide some pointers on how to search for relevant literature and how to use this to refine your research question.

Chapter 10 serves as a bridge between the two parts of the textbook, by introducing techniques of data collection. Qualitative research is often characterized by the form of data collection – for example, an ethnographic study is one that employs primarily observational data collection for the purpose of documenting and presenting a particular culture or ethnos. Techniques can be effectively combined, depending on the research question and the aims and goals of the study. Chapter 10 provides a general overview of all the various techniques and how they can be combined.

The second part of the textbook moves into the doing part of qualitative research once the research question has been articulated and the study designed. Chapters 11 through 17 cover various data collection techniques and approaches. Chapters 18 and 19 provide a very simple overview of basic data analysis. Chapter 20 covers communication of the data to various audiences, and in various formats.

Chapter 11 begins our overview of data collection techniques with a focus on interviewing , the true heart of qualitative research. This technique can serve as the primary and exclusive form of data collection, or it can be used to supplement other forms (observation, archival). An interview is distinct from a survey, where questions are asked in a specific order and often with a range of predetermined responses available. Interviews can be conversational and unstructured or, more conventionally, semistructured , where a general set of interview questions “guides” the conversation. Chapter 11 covers the basics of interviews: how to create interview guides, how many people to interview, where to conduct the interview, what to watch out for (how to prepare against things going wrong), and how to get the most out of your interviews.

Chapter 12 covers an important variant of interviewing, the focus group. Focus groups are semistructured interviews with a group of people moderated by a facilitator (the researcher or researcher’s assistant). Focus groups explicitly use group interaction to assist in the data collection. They are best used to collect data on a specific topic that is non-personal and shared among the group. For example, asking a group of college students about a common experience such as taking classes by remote delivery during the pandemic year of 2020. Chapter 12 covers the basics of focus groups: when to use them, how to create interview guides for them, and how to run them effectively.

Chapter 13 moves away from interviewing to the second major form of data collection unique to qualitative researchers – observation . Qualitative research that employs observation can best be understood as falling on a continuum of “fly on the wall” observation (e.g., observing how strangers interact in a doctor’s waiting room) to “participant” observation, where the researcher is also an active participant of the activity being observed. For example, an activist in the Black Lives Matter movement might want to study the movement, using her inside position to gain access to observe key meetings and interactions. Chapter 13 covers the basics of participant observation studies: advantages and disadvantages, gaining access, ethical concerns related to insider/outsider status and entanglement, and recording techniques.

Chapter 14 takes a closer look at “deep ethnography” – immersion in the field of a particularly long duration for the purpose of gaining a deeper understanding and appreciation of a particular culture or social world. Clifford Geertz called this “deep hanging out.” Whereas participant observation is often combined with semistructured interview techniques, deep ethnography’s commitment to “living the life” or experiencing the situation as it really is demands more conversational and natural interactions with people. These interactions and conversations may take place over months or even years. As can be expected, there are some costs to this technique, as well as some very large rewards when done competently. Chapter 14 provides some examples of deep ethnographies that will inspire some beginning researchers and intimidate others.

Chapter 15 moves in the opposite direction of deep ethnography, a technique that is the least positivist of all those discussed here, to mixed methods , a set of techniques that is arguably the most positivist . A mixed methods approach combines both qualitative data collection and quantitative data collection, commonly by combining a survey that is analyzed statistically (e.g., cross-tabs or regression analyses of large number probability samples) with semi-structured interviews. Although it is somewhat unconventional to discuss mixed methods in textbooks on qualitative research, I think it is important to recognize this often-employed approach here. There are several advantages and some disadvantages to taking this route. Chapter 16 will describe those advantages and disadvantages and provide some particular guidance on how to design a mixed methods study for maximum effectiveness.

Chapter 16 covers data collection that does not involve live human subjects at all – archival and historical research (chapter 17 will also cover data that does not involve interacting with human subjects). Sometimes people are unavailable to us, either because they do not wish to be interviewed or observed (as is the case with many “elites”) or because they are too far away, in both place and time. Fortunately, humans leave many traces and we can often answer questions we have by examining those traces. Special collections and archives can be goldmines for social science research. This chapter will explain how to access these places, for what purposes, and how to begin to make sense of what you find.

Chapter 17 covers another data collection area that does not involve face-to-face interaction with humans: content analysis . Although content analysis may be understood more properly as a data analysis technique, the term is often used for the entire approach, which will be the case here. Content analysis involves interpreting meaning from a body of text. This body of text might be something found in historical records (see chapter 16) or something collected by the researcher, as in the case of comment posts on a popular blog post. I once used the stories told by student loan debtors on the website studentloanjustice.org as the content I analyzed. Content analysis is particularly useful when attempting to define and understand prevalent stories or communication about a topic of interest. In other words, when we are less interested in what particular people (our defined sample) are doing or believing and more interested in what general narratives exist about a particular topic or issue. This chapter will explore different approaches to content analysis and provide helpful tips on how to collect data, how to turn that data into codes for analysis, and how to go about presenting what is found through analysis.

Where chapter 17 has pushed us towards data analysis, chapters 18 and 19 are all about what to do with the data collected, whether that data be in the form of interview transcripts or fieldnotes from observations. Chapter 18 introduces the basics of coding , the iterative process of assigning meaning to the data in order to both simplify and identify patterns. What is a code and how does it work? What are the different ways of coding data, and when should you use them? What is a codebook, and why do you need one? What does the process of data analysis look like?

Chapter 19 goes further into detail on codes and how to use them, particularly the later stages of coding in which our codes are refined, simplified, combined, and organized. These later rounds of coding are essential to getting the most out of the data we’ve collected. As students are often overwhelmed with the amount of data (a corpus of interview transcripts typically runs into the hundreds of pages; fieldnotes can easily top that), this chapter will also address time management and provide suggestions for dealing with chaos and reminders that feeling overwhelmed at the analysis stage is part of the process. By the end of the chapter, you should understand how “findings” are actually found.

The book concludes with a chapter dedicated to the effective presentation of data results. Chapter 20 covers the many ways that researchers communicate their studies to various audiences (academic, personal, political), what elements must be included in these various publications, and the hallmarks of excellent qualitative research that various audiences will be expecting. Because qualitative researchers are motivated by understanding and conveying meaning , effective communication is not only an essential skill but a fundamental facet of the entire research project. Ethnographers must be able to convey a certain sense of verisimilitude , the appearance of true reality. Those employing interviews must faithfully depict the key meanings of the people they interviewed in a way that rings true to those people, even if the end result surprises them. And all researchers must strive for clarity in their publications so that various audiences can understand what was found and why it is important.

The book concludes with a short chapter ( chapter 21 ) discussing the value of qualitative research. At the very end of this book, you will find a glossary of terms. I recommend you make frequent use of the glossary and add to each entry as you find examples. Although the entries are meant to be simple and clear, you may also want to paraphrase the definition—make it “make sense” to you, in other words. In addition to the standard reference list (all works cited here), you will find various recommendations for further reading at the end of many chapters. Some of these recommendations will be examples of excellent qualitative research, indicated with an asterisk (*) at the end of the entry. As they say, a picture is worth a thousand words. A good example of qualitative research can teach you more about conducting research than any textbook can (this one included). I highly recommend you select one to three examples from these lists and read them along with the textbook.

A final note on the choice of examples – you will note that many of the examples used in the text come from research on college students. This is for two reasons. First, as most of my research falls in this area, I am most familiar with this literature and have contacts with those who do research here and can call upon them to share their stories with you. Second, and more importantly, my hope is that this textbook reaches a wide audience of beginning researchers who study widely and deeply across the range of what can be known about the social world (from marine resources management to public policy to nursing to political science to sexuality studies and beyond). It is sometimes difficult to find examples that speak to all those research interests, however. A focus on college students is something that all readers can understand and, hopefully, appreciate, as we are all now or have been at some point a college student.

Patton’s Ten Suggestions for Doing Qualitative Research

The following ten suggestions were made by Michael Quinn Patton in his massive textbooks Qualitative Research and Evaluations Methods . This book is highly recommended for those of you who want more than an introduction to qualitative methods. It is the book I relied on heavily when I was a graduate student, although it is much easier to “dip into” when necessary than to read through as a whole. Patton is asked for “just one bit of advice” for a graduate student considering using qualitative research methods for their dissertation. Here are his top ten responses, in short form, heavily paraphrased, and with additional comments and emphases from me:

Make sure that a qualitative approach fits the research question. The following are the kinds of questions that call out for qualitative methods or where qualitative methods are particularly appropriate: questions about people’s experiences or how they make sense of those experiences; studying a person in their natural environment; researching a phenomenon so unknown that it would be impossible to study it with standardized instruments or other forms of quantitative data collection.
Study qualitative research by going to the original sources for the design and analysis appropriate to the particular approach you want to take (e.g., read Glaser and Straus if you are using grounded theory )
Find a dissertation adviser who understands or at least who will support your use of qualitative research methods. You are asking for trouble if your entire committee is populated by quantitative researchers, even if they are all very knowledgeable about the subject or focus of your study (maybe even more so if they are!)
Really work on design. Doing qualitative research effectively takes a lot of planning. Even if things are more flexible than in quantitative research, a good design is absolutely essential when starting out.
Practice data collection techniques, particularly interviewing and observing. There is definitely a set of learned skills here! Do not expect your first interview to be perfect. You will continue to grow as a researcher the more interviews you conduct, and you will probably come to understand yourself a bit more in the process, too. This is not easy, despite what others who don’t work with qualitative methods may assume (and tell you!)
Have a plan for analysis before you begin data collection. This is often a requirement in IRB protocols , although you can get away with writing something fairly simple. And even if you are taking an approach, such as grounded theory, that pushes you to remain fairly open-minded during the data collection process, you still want to know what you will be doing with all the data collected – creating a codebook? Writing analytical memos? Comparing cases? Having a plan in hand will also help prevent you from collecting too much extraneous data.
Be prepared to confront controversies both within the qualitative research community and between qualitative research and quantitative research. Don’t be naïve about this – qualitative research, particularly some approaches, will be derided by many more “positivist” researchers and audiences. For example, is an “n” of 1 really sufficient? Yes! But not everyone will agree.
Do not make the mistake of using qualitative research methods because someone told you it was easier, or because you are intimidated by the math required of statistical analyses. Qualitative research is difficult in its own way (and many would claim much more time-consuming than quantitative research). Do it because you are convinced it is right for your goals, aims, and research questions.
Find a good support network. This could be a research mentor, or it could be a group of friends or colleagues who are also using qualitative research, or it could be just someone who will listen to you work through all of the issues you will confront out in the field and during the writing process. Even though qualitative research often involves human subjects, it can be pretty lonely. A lot of times you will feel like you are working without a net. You have to create one for yourself. Take care of yourself.
And, finally, in the words of Patton, “Prepare to be changed. Looking deeply at other people’s lives will force you to look deeply at yourself.”
We will actually spend an entire chapter ( chapter 3 ) looking at this question in much more detail! ↵
Note that this might have been news to Europeans at the time, but many other societies around the world had also come to this conclusion through observation. There is often a tendency to equate “the scientific revolution” with the European world in which it took place, but this is somewhat misleading. ↵
Historians are a special case here. Historians have scrupulously and rigorously investigated the social world, but not for the purpose of understanding general laws about how things work, which is the point of scientific empirical research. History is often referred to as an idiographic field of study, meaning that it studies things that happened or are happening in themselves and not for general observations or conclusions. ↵
Don’t worry, we’ll spend more time later in this book unpacking the meaning of ethnography and other terms that are important here. Note the available glossary ↵

An approach to research that is “multimethod in focus, involving an interpretative, naturalistic approach to its subject matter. This means that qualitative researchers study things in their natural settings, attempting to make sense of, or interpret, phenomena in terms of the meanings people bring to them. Qualitative research involves the studied use and collection of a variety of empirical materials – case study, personal experience, introspective, life story, interview, observational, historical, interactional, and visual texts – that describe routine and problematic moments and meanings in individuals’ lives." ( Denzin and Lincoln 2005:2 ). Contrast with quantitative research .

In contrast to methodology, methods are more simply the practices and tools used to collect and analyze data. Examples of common methods in qualitative research are interviews , observations , and documentary analysis . One’s methodology should connect to one’s choice of methods, of course, but they are distinguishable terms. See also methodology .

A proposed explanation for an observation, phenomenon, or scientific problem that can be tested by further investigation. The positing of a hypothesis is often the first step in quantitative research but not in qualitative research. Even when qualitative researchers offer possible explanations in advance of conducting research, they will tend to not use the word “hypothesis” as it conjures up the kind of positivist research they are not conducting.

The foundational question to be addressed by the research study. This will form the anchor of the research design, collection, and analysis. Note that in qualitative research, the research question may, and probably will, alter or develop during the course of the research.

An approach to research that collects and analyzes numerical data for the purpose of finding patterns and averages, making predictions, testing causal relationships, and generalizing results to wider populations. Contrast with qualitative research .

Data collection that takes place in real-world settings, referred to as “the field;” a key component of much Grounded Theory and ethnographic research. Patton ( 2002 ) calls fieldwork “the central activity of qualitative inquiry” where “‘going into the field’ means having direct and personal contact with people under study in their own environments – getting close to people and situations being studied to personally understand the realities of minutiae of daily life” (48).

The people who are the subjects of a qualitative study. In interview-based studies, they may be the respondents to the interviewer; for purposes of IRBs, they are often referred to as the human subjects of the research.

The branch of philosophy concerned with knowledge. For researchers, it is important to recognize and adopt one of the many distinguishing epistemological perspectives as part of our understanding of what questions research can address or fully answer. See, e.g., constructivism , subjectivism, and objectivism .

An approach that refutes the possibility of neutrality in social science research. All research is “guided by a set of beliefs and feelings about the world and how it should be understood and studied” (Denzin and Lincoln 2005: 13). In contrast to positivism , interpretivism recognizes the social constructedness of reality, and researchers adopting this approach focus on capturing interpretations and understandings people have about the world rather than “the world” as it is (which is a chimera).

The cluster of data-collection tools and techniques that involve observing interactions between people, the behaviors, and practices of individuals (sometimes in contrast to what they say about how they act and behave), and cultures in context. Observational methods are the key tools employed by ethnographers and Grounded Theory .

Research based on data collected and analyzed by the research (in contrast to secondary “library” research).

The process of selecting people or other units of analysis to represent a larger population. In quantitative research, this representation is taken quite literally, as statistically representative. In qualitative research, in contrast, sample selection is often made based on potential to generate insight about a particular topic or phenomenon.

A method of data collection in which the researcher asks the participant questions; the answers to these questions are often recorded and transcribed verbatim. There are many different kinds of interviews - see also semistructured interview , structured interview , and unstructured interview .

The specific group of individuals that you will collect data from. Contrast population.

The practice of being conscious of and reflective upon one’s own social location and presence when conducting research. Because qualitative research often requires interaction with live humans, failing to take into account how one’s presence and prior expectations and social location affect the data collected and how analyzed may limit the reliability of the findings. This remains true even when dealing with historical archives and other content. Who we are matters when asking questions about how people experience the world because we, too, are a part of that world.

The science and practice of right conduct; in research, it is also the delineation of moral obligations towards research participants, communities to which we belong, and communities in which we conduct our research.

An administrative body established to protect the rights and welfare of human research subjects recruited to participate in research activities conducted under the auspices of the institution with which it is affiliated. The IRB is charged with the responsibility of reviewing all research involving human participants. The IRB is concerned with protecting the welfare, rights, and privacy of human subjects. The IRB has the authority to approve, disapprove, monitor, and require modifications in all research activities that fall within its jurisdiction as specified by both the federal regulations and institutional policy.

Research, according to US federal guidelines, that involves “a living individual about whom an investigator (whether professional or student) conducting research: (1) Obtains information or biospecimens through intervention or interaction with the individual, and uses, studies, or analyzes the information or biospecimens; or (2) Obtains, uses, studies, analyzes, or generates identifiable private information or identifiable biospecimens.”

One of the primary methodological traditions of inquiry in qualitative research, ethnography is the study of a group or group culture, largely through observational fieldwork supplemented by interviews. It is a form of fieldwork that may include participant-observation data collection. See chapter 14 for a discussion of deep ethnography.

A form of interview that follows a standard guide of questions asked, although the order of the questions may change to match the particular needs of each individual interview subject, and probing “follow-up” questions are often added during the course of the interview. The semi-structured interview is the primary form of interviewing used by qualitative researchers in the social sciences. It is sometimes referred to as an “in-depth” interview. See also interview and interview guide .

A method of observational data collection taking place in a natural setting; a form of fieldwork . The term encompasses a continuum of relative participation by the researcher (from full participant to “fly-on-the-wall” observer). This is also sometimes referred to as ethnography , although the latter is characterized by a greater focus on the culture under observation.

A research design that employs both quantitative and qualitative methods, as in the case of a survey supplemented by interviews.

An epistemological perspective that posits the existence of reality through sensory experience similar to empiricism but goes further in denying any non-sensory basis of thought or consciousness. In the social sciences, the term has roots in the proto-sociologist August Comte, who believed he could discern “laws” of society similar to the laws of natural science (e.g., gravity). The term has come to mean the kinds of measurable and verifiable science conducted by quantitative researchers and is thus used pejoratively by some qualitative researchers interested in interpretation, consciousness, and human understanding. Calling someone a “positivist” is often intended as an insult. See also empiricism and objectivism.

A place or collection containing records, documents, or other materials of historical interest; most universities have an archive of material related to the university’s history, as well as other “special collections” that may be of interest to members of the community.

A method of both data collection and data analysis in which a given content (textual, visual, graphic) is examined systematically and rigorously to identify meanings, themes, patterns and assumptions. Qualitative content analysis (QCA) is concerned with gathering and interpreting an existing body of material.

A word or short phrase that symbolically assigns a summative, salient, essence-capturing, and/or evocative attribute for a portion of language-based or visual data (Saldaña 2021:5).

Usually a verbatim written record of an interview or focus group discussion.

The primary form of data for fieldwork , participant observation , and ethnography . These notes, taken by the researcher either during the course of fieldwork or at day’s end, should include as many details as possible on what was observed and what was said. They should include clear identifiers of date, time, setting, and names (or identifying characteristics) of participants.

The process of labeling and organizing qualitative data to identify different themes and the relationships between them; a way of simplifying data to allow better management and retrieval of key themes and illustrative passages. See coding frame and codebook.

A methodological tradition of inquiry and approach to analyzing qualitative data in which theories emerge from a rigorous and systematic process of induction. This approach was pioneered by the sociologists Glaser and Strauss (1967). The elements of theory generated from comparative analysis of data are, first, conceptual categories and their properties and, second, hypotheses or generalized relations among the categories and their properties – “The constant comparing of many groups draws the [researcher’s] attention to their many similarities and differences. Considering these leads [the researcher] to generate abstract categories and their properties, which, since they emerge from the data, will clearly be important to a theory explaining the kind of behavior under observation.” (36).

A detailed description of any proposed research that involves human subjects for review by IRB. The protocol serves as the recipe for the conduct of the research activity. It includes the scientific rationale to justify the conduct of the study, the information necessary to conduct the study, the plan for managing and analyzing the data, and a discussion of the research ethical issues relevant to the research. Protocols for qualitative research often include interview guides, all documents related to recruitment, informed consent forms, very clear guidelines on the safekeeping of materials collected, and plans for de-identifying transcripts or other data that include personal identifying information.

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Chapter 1: Introduction to Research Methods

1.1 What are Research Methods?

In this chapter we begin our journey into research methods. We start by describing and differentiating basic approaches from applied approaches to research. Chapter one clarifies key concepts and terms that will be used in this textbook, and begins to answer the fundamental question of “what is research?” We conclude this chapter by examining where research ideas come from.

Research methods defined

Research methods comprise a systematic process of inquiry applied in such a manner as to learn something about our social world (Saylor Academy, 2012). The key message in the preceding statement is that undertaking research is a systematic process, i.e. there is a system, or a right way, to do research. How to do research correctly is one of the most important things you can and should learn if you plan to undertake a research project. However, beyond your need or desire to undertake a research project, doing research correctly also relates to every profession you may choose or have chosen to enter. In fact, you already do research in your everyday life. Just think about how many times on a weekly basis you undertake a Google search. Our collective use of Google to search for answers is one of the reasons why Google is such a successful company. Asking questions, trying to figure out what is going on, and/or why things happen in the way they do, is a part of being human (Palys and Atchison, 2014).

So if you already do research, why are you taking a course on research methods? Well, as much as we intuitively research things all the time, there are some more formal ways of collecting and sharing knowledge. Ultimately, research, in the formal sense, is really about engagement and thinking critically about the world around us. For example ‘what psychological characteristics and factors that have been attributed to an increased probability of survival during an active crisis (Photo 1.1)? Applied research can make a contribution by shaping social life; e.g., a researcher may undertake a study that helps policy makers change an existing policy or create a new one. The research is applied to help shape social life.

Basic research can also make a contribution to sociological theories or knowledge without having a specific application as a goal, e.g., a researcher may undertake a study that modifies an existing theory related to post-traumatic stress disorder. It is important to note, however, that even basic research may ultimately be used for some applied purpose. Similarly, while applied research might not turn out to be applicable to the particular real-world social problem the researcher was trying to solve, it might better theoretical understanding of some phenomenon.

Research Methods for the Social Sciences: An Introduction Copyright © 2020 by Valerie Sheppard is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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Chapter One: Introduction

In this chapter, we first describe how developing a command of research methods can assist you in your careers and personal lives. Second, we provide a brief definition of our topic of study in this book – communication research. Third we identify the predominant research and creative methods used in the field of Communication Studies. Fourth, we explain the academic roots of the diverse methods used in communication studies: the humanities and social sciences. Fifth, we explain the implicit and explicit relationships between theory and research methods. Sixth, we describe how the choice of research methods influences the results of a study. Sixth, we provide a preview of the remainder of the book, and finally, seventh, we describe our approach to writing this book.

Chapter Two: Understanding the distinctions among research methods
Chapter Three: Ethical research, writing, and creative work
Chapter Four: Quantitative Methods (Part 1)
Chapter Four: Quantitative Methods (Part 2 - Doing Your Study)
Chapter Four: Quantitative Methods (Part 3 - Making Sense of Your Study)
Chapter Five: Qualitative Methods (Part 1)
Chapter Five: Qualitative Data (Part 2)
Chapter Six: Critical / Rhetorical Methods (Part 1)
Chapter Six: Critical / Rhetorical Methods (Part 2)
Chapter Seven: Presenting Your Results

How Will Research Methods Help in My Life?

If you want to learn practical skills relevant to your professional, personal and community life, learn research methods. Given that daily life is full of decision-making opportunities and challenges, knowing how to effectively do research is essential. Ideally, any decision you make is based on research, and rigorous methods enable you to conduct better research and make better decisions. People who know how to ethically use research methods quickly become leaders in their workplaces and communities. Research also can inform creative expression. If you understand why things work the way they do, you can make more thoughtful, creative choices.

Consider how you make choices in everyday life such as the following:

Which route to take to get to class on time
What to eat for lunch
How to make a major purchasing decision

Or, how you address more complex questions such as whether dishonesty is ever warranted, or if there is a God?

Brainstorm all the ways in which you think you know something for one or more of the examples listed above.

If you are like previous students in this course, you may have responded: "read," "observe," "intuit," "faith," "advice," "physical senses," "test it out," "compare," "Google it" and more.

What does this activity reveal about how you come to know something?

We hope the activity above reveals you already are a researcher, and use some informal research methods every day of your life. You likely use more than one way to know something. Multiple methods construct knowledge. And being educated includes questioning the results of each method. For example, if you use Google or Wikipedia to find information, how do you know the source is reliable? What clues should you look for?

Research methods will help you be a better ....

Critical Consumer — You will find you look at the world of information through a more refined lens. You may ask questions about information you never thought to ask before, such as: "What evidence is this conclusion based on?" "Why did the researcher interview rather than survey a larger number of people?" and "Would the results have been different if the participants were more ethnically and racially diverse?
Competent Contributor — When an organization you belong to wants to attain a group's input on a program, product or service, you will know how to construct, administer and statistically analyze survey results. Or if the project warrants small focus group discussions for information gathering, you will know how to facilitate them as well as how to identify themes from the discussions.
Problem-Solver — Research methods skills are nearly synonymous with problem- solving skills. You will learn how to synthesize information, assess a current state of knowledge, think creatively, and make a plan of action for original research gathering and application.
Strategic Planner – Knowing research methods can teach you how to gather the necessary information to forecast and plan tactically rather than only react to situations, whether it is in your work place or personal life.
Decision-Maker — As you cross through life transitions and major decisions stare you in the face, such as how to keep a job, give the best care for aging parents, or select the least invasive medical treatment, you will have coping skills to help you break down the decision into manageable parts and approach the decision making process from more than one perspective.
Informed Citizen — As a person educated in how knowledge is constructed, you will have the skills needed to be vigilant for your community and to identify and address potential problems, be they environmental, political, social, educational, and/or about quality of community life.

For more specific ideas about how a command of research methods can broaden your life options, see the examples of practical research at Communication Currents: Knowledge for Communicating Well . It is a reader-friendly magazine where communication scholars discuss research about current social problems ( The National Communication Association - Communication Currents ). Also check out the National Communication Association website http://www.natcom.org/ for careers in communication.

The Topic of Study: Communication Research

You may have noticed we, the authors, use the singular form of the term communication to refer to the academic field of study on a wide variety of message types, rather than the plural form: communications. The distinction is a quick way to tell who understands communication is one specific field of study and who does not, so you will want to use the proper, singular form when referring to the field of study. Communications – plural is used only when referring to multiple media sources, as in "the communications news media" (Korn, Morreale, & Boileau, 2000).

The forms communication can take are nearly endless. They include, but are not limited to: language, nonverbal communication, one-on-one interpersonal communication, organizational communication, film, oral interpretations of prose or poetry, theatre, public speeches, public events, political campaigns, public relations campaigns, news media, Internet, social media, photography, television, social movements, performance in everyday life, journalistic writing, and more. Yet, the theme that runs through almost all Communication Studies research is that communication is more than a means to transmit information. Although it is used to transmit information and get things done, more importantly, communication is the means through which people make meaning and come to understand each other and the world.

Because of this, communication scholars tend to operate with the assumption that reality is a social construction, constructed through human beings' use of communication, both verbal and visual (Gergen, 1994). Thus, when communication scholars conduct research, they ask questions not only about how to make communication more precise and/or effective, but they also ask questions about how communication is being used in a particular context to shape individuals' and groups' world views.

Research, as a form of communication, contributes to the social construction of knowledge. Knowledge does not come out of a vacuum that is free of cultural values. Instead, research results, or what society calls knowledge, is influenced by the values, beliefs, methods choices, and interpretations of those in a given culture doing the research. Knowledge and one's reality are constructed through an interactive, interpretive process. Although scholars from a more traditional natural science view might argue there are absolute truths and set realities, in the study of human interaction, there are few universal truths about communication and what is seen as knowledge changes across cultures and over time. Unique cultural contexts, social roles, and inequities create a wide spectrum of behaviors ( Kim , http://plato.stanford.edu/entries/weber/ ). That is what makes miscommunication common and why research in our field is so much in demand. It is highly practical and relevant work.

Research refers to the systematic study of a topic and can include social science and creative work. Research, quite simply, refers to people's intellectual work of gathering, organizing, and analyzing data, which enables them to create meaning they can then present to others. Research is conducted to answer questions or solve problems in a systematic way. Being systematic means that the steps of the study are guided by principles and theory, rather than just chaotic wandering; the data used is representative and not just anecdotal or random. Being systematic in a way that can be replicated is usually emphasized more in natural and social science research, such as organizational and interpersonal communication research, than the humanities and fine arts, such as rhetorical studies and performance studies, but, rhetoric scholars and artists also rely on methods and theoretical training to guide their work.

Communication Studies research has several unique characteristics:

Communication research is the study of how people make meaning. If one thinks of communication as the process of making meaning, then the study of communication is the study of this meaning making process.
Communication research is the study of patterns (Keyton, 2011). Communication and meaning are made possible through the creation of patterns. For example, languages are rule-based and construct recognizable patterns (such as sentences). Conversations have social norms of politeness to enable participants to build on each party's turns at talk; social media have unique patterns of interaction (such as the abbreviations used in text messaging on cell phones or the emoticons used in e-mail and social networks); and persuasive messages are built on patterns of communication strategies (such as advertisements showing sequences of visual appeals for destitute children to solicit donations).
Communication research is practical knowledge construction. The field of communication is highly applied. Scholars and practitioners try to do work that matters. Work that improves the quality of people's lives, that solves problems, and that is needed. Research in the field is pragmatic. Film makers tell a story that they believe needs to be told, performance studies students create interactive scenarios to draw the audience into needed cultural discussion, and public relations practitioners conduct market analyses as a basis for planning a client's communication strategies.
A ll research builds an argument. Whether it is a creative, rhetorical, qualitative or quantitative project, the author necessarily has a point to make. The introductory rationale for a project, the choices the researcher makes in methods selection, the interpretations offered, and the significance she or he claims for the results are all a part of building an argument. If all knowledge is socially constructed, then all research or scholarship is a persuasive process.

Whether one is doing Creative, qualitative, rhetorical or quantitative work, the methods share the above characteristics, as they are inherent in the very communication process being studied.

Research Methods

The term method refers to the processes that govern scholarly and creative work. Methods provide a framework for collecting, organizing, analyzing and presenting data. Scholars use a range of methods in Communication Studies: quantitative, qualitative, critical/rhetorical, and creative. This text focuses on the first three, but the authors note connections to creative work when relevant.

Quantitative Studies reduce data into measurable numerical units (quantities). An example would be a survey administered to determine the number of times first-year college students use social networking sites and for what purposes. Such a survey could provide general statistics on frequency and purpose of use. But, such a study also could be set up to determine if first and fourth year college students use social networks differently, or if students with smart phones spend more time on Facebook than students who rely on computers to check Facebook.

Qualitative Studies use more natural observations and interviews as data. An example would be a study about a workplace organization's leadership and communication patterns. A researcher could interview all the members of the business, and then also observe the members in action in their place of work. The researcher would then analyze the data to see if themes emerge, and if the interview and observational data results are similar. The researcher might then propose changes to the organization to enhance communication and performance for the organization.

Critical/Rhetorical Studies focus on texts as sources for data. The term texts is used loosely here to refer to any communication artifact --films, speeches, historical monuments, news stories, letters, tattoos, photos, etc. Here, the data collected is the text, and it is used by the researcher to support an argument about how the text participates in the construction of people's understanding of the world. An example would be an analysis of a presidential inaugural address to understand how the speech writers and speaker are attempting to reunite the nation after a hotly contested election and invest the new president with the powers of the office.

Creative Scholarship in the field of Communication Studies refers most often to work done in performance studies, film making, and computer digital imagery, such as Dreamweaver and Photoshop (e.g. Camp Multimedia Begins Two-Week Run ). Performance Studies is a wide umbrella term used to refer to several methods and products of scholarship. It is distinct from theater in that it is the study of performances in everyday life. It involves students in script writing, acting, and directing productions based upon oral history and ethnographic qualitative research, as well as personal experience and creative performance techniques used to tell a story more evocatively. Film Making can also include interviews, oral histories, and ethnographies, as well as learning aesthetic methods to effectively present verbal and visual images. Our colleague Karen Mitchell has used qualitative methods of interviewing and ethnography to script performances on topics from the lives of undocumented immigrants in the U.S. to romance novel readers (1996).

Communication Studies Bridges the Humanities and Social Sciences

How is it that Communication Studies as an academic field came to embrace so many different methods, given most other disciplines tend to use only one, or maybe two? The answer lies in the history of the field.

Communication Studies is different from other academic fields because it is rooted in one of the oldest areas of scholarship (rhetoric is one of the original four liberal arts) and in several of the newest areas of scholarship (such as electronic media and intercultural communication). The study of rhetoric dates back to 350 B.C.E, the time of Aristotle and the formation of democratic governance in Greece. The study of intercultural communication dates back to the 1940s and emerged out of the commerce and political needs in the U.S. after World War II (Leeds-Hurwitz, 1990). The study of the Internet took shape in the 1990s as it became a popular medium for communication (Campbell, Martin & Fabos, 2010). Because the discipline of Communication Studies includes research on all forms of communication, the method of study needs to fit as the form of communication. However, just because new forms emerge (like social media), old forms (like public speaking) do not disappear. Thus, as students, future practitioners and scholars, we need to employ a wide range of scholarly approaches. (for more about the history of the field see: Communication Scholarship and the Humanities ) .

The diverse origins of Communication Studies mean its scholars use a range of methods from the humanities (e.g., rhetorical criticism and performance) and the social sciences (e.g., quantitative and qualitative research). Both focus on the study of society, but the humanities embrace a more holistic approach to knowledge and creativity. The humanities are those fields of study that focus on analytic and interpretive studies of human stories, ideas and words (rather than numbers), and include philosophy, English, religion, modern and classical languages, and Communication Studies. When Communication Studies scholars analyze how communicative acts (like speeches or photographs or letters) create social meaning, they do so from a perspective that emphasizes interpretation.

The social sciences use research methods borrowed from previously established and recognized fields of natural science study, such as biology and chemistry. Scientific methods of knowledge construction are accomplished through controlled observation and measurement or laboratory experiments, and generally use statistics to form conclusions (Kim, 2007). The social sciences apply scientific methods to study human behavior, for example scholars use surveys to find out about people's communication patterns or create laboratory experiments to observe interruption patterns in conversation. In addition to Communication Studies, examples of other social science fields include economics, geography, psychology, sociology, and political science.

Studying human communication from the perspective of the social sciences differs in important ways from studying human communication from the perspective of the humanities. Social scientists typically are interested in studying shared everyday life experiences, such as turn-taking norms in conversation, how people build relationships through self-disclosure, and what behaviors contribute to a successful group, family or organizational culture. Social science researchers attempt to find generalizations about human behaviors based on extensive research that may be used to make predictions about that behavior. Take, for instance, research on communication in heterosexual married couples. Based on over twenty years of research, psychologist John Gottman found in 1994 he could predict with 94% accuracy which marriages will fail based on patterns of only five negative conflict behaviors among couples who ended in divorce(for updates on his work visit his website ( Research FAQs ). (Of course exceptions exist to generalizations, but for a social scientist, the exception to the rule may be ignored as an insignificant outliers, a random error.

Instead of seeking out generalizations about communication, scholars in the humanities tend to focus on the outliers, or what are considered distinctive human creations, such as Abraham Lincoln's "Gettysburg Address," Elizabeth Cady Stanton's "Solitude of Self," Shakespeare's Romeo and Juliet , Lorraine Hansberry's Raisin in the Sun , Beethoven's Fifth Symphony, or Ani diFranco's "Dilate." Humanities scholars tend to focus on understanding how something happened or how someone attempted to evoke meanings and aesthetic reactions in the receivers of a message, rather than describing what occurred and predicting what will occur.

As an example of how diverse methods have been used to research a topic, consider how researchers who want to try to reduce intimate partner violence have approached the problem drawing on methods from across fields of study.

Quantitative researchers administered the National Survey on Violence Against Women and found 1.5 million women are physically or sexually assaulted by their domestic partners annually in the U.S. (Tjaden & Thoennes, 2000). The survey identified the difficult reality about the enormous extent of the problem. Qualitative researcher, Loren Olson (2010), wrote an autoethnography of her personal experience as a battered woman. By doing so she put a face on the problem and demonstrated a way in which she was able to reconstruct her identity after the abuse.

Performance studies scholar M. Heather Carver and ethnographic folklorist Elaine Lawless (2009) conducted a qualitative study with women who are surviving intimate violence and generated a creative performance script from their observations. The theatrical performance developed with creative methods literally help to give voice to the experiences of the women in the qualitative study, raises awareness about the problem, and may motivate audience members to address the problem in their personal or community lives.

Researchers also have critically analyzed the way domestic violence is communicated in various media. For example, Cathy Ferrand Bullock (2008) studied media framing in domestic violence news stories in Utah newspapers and rhetoric scholar Nathan Stormer (2003) studied the play, A Jury of Her Peers , to explore how collective memory is formed about acts of domestic violence. These samples of research into the complex social problem of domestic violence demonstrate how both humanities and social science approaches to scholarship are needed and valued. Because the social sciences and humanities provide different contributions to the construction of knowledge, together they create a fuller picture of a social problem or issue of study.

Given its multi-methodological research, Communication Studies is uniquely positioned to contribute to both of the two most prominent approaches to knowledge construction: humanistic and social scientific approaches. This is why, as the authors of this book, we believe Communication Studies provides a well-rounded education to prepare students to respond to the challenges and opportunities of the culturally, technologically, and economically complex 21st century.

The Interdependence of Theory and Research Methods

Whether you approach a topic of study from a humanistic or social science perspective, you will necessarily work with two-components: theory (explanations that guide or evolve from a study) and methods (application of tools to analyze texts or data). Even though the two serve distinct research functions, there is great interdependence between theory and method. Theory informs methods, and methods enable theory construction and revision.

At its essence, a theory is simply a person's attempt to explain or understand something. Individuals use theories to help make sense of their world and everyday lives. An academic theory is different from everyday theories only in the degree of rigor and research used to develop it and the depth of explanation it provides. Academic theories are more formal, with detailed explanations of the parts that make up the theory, and are usually tested (West & Turner, 2010). But as with theories for everyday life, they are subject to change and refinement. DeFrancisco and Palczewski (2007) emphasize, "A theory is not an absolute truth, but an argument to see, order, and explain the world in a particular way" (p. 27). For any topic of study, multiple theories could explain it, and research can be used to determine which theory offers the best explanation. Communication theories tend to focus on helping explain how and why people interact as they do in interpersonal relationships, small groups, organizations, cultures, nations, publics, and mediated contexts. Theories can help people understand their own and others' communication.

When you make decisions in daily life, you probably use an informal theory. You might collect some data (or try and recall what information you have), you might discard data that comes from non-credible sources, and then you might assess your options. You will likely make your assessment based on hunches or underlying assumptions you have about what makes sense. Those hunches or assumptions are a lay person's theory. They help you make sense of things and inform your decisions.

Activity Consider the following questions to determine if you use theories in your daily life:

What is your advice for how to live on a college student's budget?
Do you think advertising influences your purchasing decisions? If so, how?
What is your approach to making a good first impression on a person to whom you are attracted?
How do you know someone is attracted to you?
Why do you think people tend to avoid relationships with others they perceive as different from them?

If you have ideas on the above topics, you are a theorist.

Now ask yourself: what do your answers to the specific questions consist of?

Are they attempts to explain a phenomenon?
How did you form the explanations?
Are they based on prior experience, advice from others, and/or informal research?

Likely your answers are a little of each.

A further question to ask yourself is:

Are other explanations possible besides the ones you developed?

Students have developed more than one way to survive on a college student's budget. For one thing, not all college students are living on a tight budget, many will survive through student loans and jobs, others may get allowances from their parents, have spouses or partners who are supporting them, etc. Some will delay gratification of purchases such as cars, I-Pads, smartphones, spring break trips, and more. Others may argue, "You only live once," and use credit cards to charge for their pleasures or life necessities. The point is people develop multiple theories for any topic of interest, and many are useful.

People develop theories through testing, academic debates, and scholarly/creative work. Natural science and social science researchers, in particular, believe that the best research is directed or driven by academic theory. This means the research methods chosen are not random but are firmly based in a credible theoretical approach that has been tested over time.

Theories often guide research. When studying presidential campaigns for example, scholars often use Thomas Burke's theories on how speakers create identification to explore the ways in which candidates create connections with their audience (Burke, 2002).

Sometimes the research will extend or challenge the legitimacy of the theory. For example, intercultural communication scholar, William Gudykunst extended Berger and Calabrese's (1975) assumed universal Uncertainty Reduction Theory (URT) regarding what people do to reduce uncertainty anxiety when communicating with strangers. During 30 years of research, Gudykunst tested URT in cross cultural interactions and developed a new intercultural theory, Anxiety/Uncertainty Management (AUM) with 47 axioms or specific distinctions that help explain the universal and cultural variances he found (2005). Contrary to the original URT, Gudykunst now proclaims cultures vary in terms of comfort with uncertainty and the methods they use to manage it. These cultural differences contribute to unique cultural identities and help explain communication problems with other groups.

In the field of gender studies in communication there are countless examples of research that has disproven the commonly held theoretical assumption that universal gender differences exist between all women and men (e.g. Tannen, 1990; or in the popular press: Men are from Mars and Women are from Venice (Gray, 1992). In fact, communication scholars Kathryn Dindia and Dan Canary (2006) published a series of quantitative meta-analyses (a statistical way to control for differences across studies to directly compare the results) on just about every presumed communication difference previous researchers have studied. What did they find? While some differences were present, the variances among women's behaviors and among men's behaviors were greater than those between the sexes, and furthermore, women and men communicate in many more ways that are similar rather than different. Finally, they found that the assumption of two distinct sets of behavior is far too simplistic. It ignores the fact that people have the ability to adjust their behaviors according to situational needs and that gender identity does not affect one's behavior alone. It is also influenced by one's race, ethnic, age, nationality, sexual orientation and more.

A useful way to think of the relationship between theory and scholarly/creative work is that it is synergistic – each influences the other, almost simultaneously. As the illustration below shows, the theories selected direct the types of research questions posed to guide a study, the questions dictate the appropriate research methods needed, which then affect the results produced, which in turn contributes to theory building, thus the cycle repeats.

The General Research Process: Circular and Interdependent

Knowledge generally refers to a command of facts, theory and practical information. There is not one agreed upon approach for constructing knowledge as is illustrated in the above discussion of diverse research methods. Indeed, there is an entire field of philosophy, epistemology , which focuses on debates about how knowledge is attained. Epistemologists ask "how does one know something?" Is knowledge found or created? These are questions we encourage you to ask as you learn about the various research methods. The methods researchers use to construct knowledge are generally called methodology . The term simply means an approach being used to form knowledge is assumed to have both a theory and a method. Here again the interdependence between theory and method are evident.

Finally, throughout the research process the ability to think critically is essential. To be critical means to examine material in more depth, to peel back layers of meaning, to look beyond chunks of information to the context in which the information is presented, to look for multiple interpretations, to attempt to identify why a piece of information or perspective is important and/or not important. It requires doing a close reading or investigation of the topic of study in a more nuanced, systematic way. It does not mean to always be negative, but rather to question even common assumptions.

Research Methods Influence Results

The research methods one chooses for a study are critical. The methods will largely determine the results or what is called knowledge. The influence of methods choices is more visible when comparing social science and humanities approaches to the construction of knowledge, as will be discussed in chapter 2. The two are designed to answer different types of research questions. Together, they will offer you a wealth of methods choices.

For example, consider the relatively simple task of measuring the floor area of a room. We assigned small groups of students to measure the square footage in a room. Each group was provided different measurement tools. One group used a tape measure 12 feet long, another used a tape measure 40 feet long, another group used their own feet, and another used a metric tape measure. As you can imagine, the groups' results differed every time. Some used feet rather than inches to calculate square feet, some did not measure the same exact places in the room, metric measurements produced different results than the U.S. measuring system, and human feet produced varying results. The point here is not that one method was superior to another or that the groups made errors. The point is that even a slight change in methods can produce significant changes in results (Turman, personal communication, January 27, 2010). (If you would like to see more on metrics versus U.S. units conversion, see for example, Metric to U.S. units conversion .

If diverse results can be produced when measuring the floor area of a room, imagine how different research methods may influence the study of processes as complex as human communication. Leslie Baxter has studied interpersonal relationship development and maintenance for nearly 20 years. Most of her early research was based on quantitative surveys of romantic partners in an attempt to identify the specific tensions or stresses in their relationship. By using standardized surveys she was able to identify three dominant tensions most couples struggled with: connection/independence, openness/closedness, and predictability/spontaneity. From this she developed what is now a well known theory in the field, Dialectic Tensions Theory. However, more recently she revised her theory based on qualitative studies of relational partners' conversations. Baxter now argues that by examining tensions in actual discourse rather than surveys, she is not only able to identify common tensions, but move beyond identification to see why some relationships successfully negotiate the tensions and why others do not (2011). We offer this example not to argue qualitative methods are superior to quantitative ones, but simply to make the point that the two serve different functions.

As you will learn in the coming chapters, each method used to collect data carries with it a different implied theory about how knowledge should be, or is formed. When researchers use surveys they value the ability to solicit a larger number of people and make generalizations from the responses. When researchers analyze conversations or use interviews, they value the ability to probe individual perspectives in more depth and are less concerned with generalizations. As teachers, scholars and practitioners, the authors of this book believe a command of research methods is central to developing one's unique expertise.

Preview of Chapters

In this book, three general research approaches are included: quantitative social science research methods, qualitative social science research methods, and critical rhetorical research methods. This does not mean these three are the only approaches to knowledge construction used in the field of Communication Studies or that they are necessarily independent or opposite of each other. Communication Studies is a wonderfully diverse field of study. In addition to rhetorical methods, other humanities scholarship include performance studies and film making. Because of the extreme interdisciplinary nature of film-making and performance studies, no one research method or chapter is dedicated to them. Instead we integrate examples throughout the collection, and readers should keep in mind how such work pushes the boundaries of traditional academic fields. Below are summaries/previews of the remaining chapters in this book.

Chapter One Summary : In the present chapter, we overviewed the interdisciplinary nature of the field of Communication Studies and demonstrated how this provides a broader choice of research methods for students and faculty members in the field. We introduced basic concepts necessary to have a foundation for the study of research methods. Even though scholars use diverse research methods in the field, they are built on common premises. One is that knowledge is constructed. The way it is constructed is influenced by the theoretical approaches used and the related research methods chosen. Understanding these fundamental relationships will help students be more informed critical consumers and contributors to the field of Communication Studies, their chosen professions, and society.

Chapter Two: General Comparisons . In chapter two, we offer basic points of comparison for the research methods taught in this book. This comparison should help provide a structure to understand how the diverse methods are distinct from each other before you are introduced to the specifics of conducting research in each method in subsequent chapters. The comparison is based on the two general orientations to knowledge construction introduced in chapter one: humanistic and social scientific.

Chapter Three: Ethical Research, Writing, and Creative Work . In this chapter, we discuss the importance of researcher ethics. This chapter is placed at the front of the book to stress this importance. Regardless of the method chosen, researchers have ethical choices to make in writing honestly, citing other sources, and treating human subjects fairly. Good research is, at its core, based on ethical principles.

Chapter Four: Quantitative Methods . The first research approach presented is quantitative research methods from the social sciences. The rules involved in doing quantitative methods are very clear, with a linear research process. Reading this chapter will teach you how to plan and conduct a quantitative study, and make sense of your findings once you have collected your data.

Chapter Five: Qualitative Methods . Qualitative research methods can be placed in the middle of a continuum of research methods from the scientific to the humanistic. Qualitative methods are usually considered to be a social science approach, but in more recent years researchers have been pushing these boundaries to embrace multiple ways of knowing.

Chapter Six: Critical/Rhetorical Methods . The core assumption of rhetorical criticism is that symbolic action (the use of words, images, stories, and argument) are more than a means to transmit information, but actually construct social reality, or people's understanding of the world. Learning methods of rhetorical criticism enable you to critique the use of symbolic action and understand how it constructs a particular understanding of the world by framing a concept in one way rather than another. The more adept you become at analyzing others' messages, the more skilled you become at constructing your own.

Chapter Seven: Presenting Your Results . This chapter teaches you how to present the results of your study, regardless of the choice made among the three methods. Writing in academics has a basic form and style that you will want to learn not only to report your own research, but also to enhance your skills at reading original research published in academic journals. Beyond the basic academic style of report writing, there are specific, often unwritten assumptions about how quantitative, qualitative, and rhetorical studies should be organized and the information they should contain. In this chapter students will learn about the functions of each part of a report (e.g. introduction, methods and data description, and critical conclusion) and find useful criteria to help guide the writing of each part in a research report.

Approach to Writing this Resource Book

When the faculty in the UNI Department of Communication Studies decided to make research methods a required course for all students majoring in the department (starting Fall, 2010), we searched for a textbook that equitably covered methods used in the humanities and social sciences. We could not find one, so we decided to write our own. This resource book is the product of a collaborative effort by faculty in the department. Although five of us wrote and organized the chapters, everyone in the department was invited to contribute ideas and examples.

The result is not a traditional textbook. For one thing, rather than one voice, the authors hope you will hear their distinct voices in each chapter influenced, in part, by the methods chosen and the values these methods reflect. The differing styles should help prepare you for the differing writing styles you will find when you read original research in journals that feature quantitative, qualitative, or critical/rhetorical studies. Consequently, the citation systems we use to document sources differ across chapters. In chapters on social science research (quantitative and qualitative research methods) we use the American Psychological Association (APA) (2010) style, because it is the format of choice for most journals publishing social science research. In the chapters on ethics and rhetorical methods we use the format prescribed by the Modern Language Association (MLA) (2009) because rhetoric is rooted in the Humanities, and rhetorical research often is published in journals that also include scholarship from performance studies, English literature and the fine arts. As one reads the coming chapters, it can be insightful to attempt to identify how the methods and values are reflected in the writing styles.

Another distinction is that because the text is digital, rather than paper, we are able to make the book more interactive, including additional websites and other resources to hopefully help make the methods come alive. Perhaps most importantly for you as a student, using a digital delivery system means far less expense. The digital delivery system also means we have the ability to update material continuously.

Through this book, we hope you will become excited by the possibilities of participating in the construction of knowledge in Communication Studies. We also hope to help demystify the research process and reveal underlying assumptions of each process. Contrary to what some public figures, educators and media sources would have the public believe, most knowledge is not absolute. We invite your critical voice to this learning process.

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The Modern Language Association. (2009). MLA handbook for writers of research papers (7th ed.). New York: The Modern Language Association of America.

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Olson, L. N. (2010). The role of voice in the (re)construction of a battered woman's identity: An autoethnography of one woman's experiences of abuse. Women's Studies in Communication 27(1), 1-33. DOI: 10.1080/0749/409-2004.10162464

Stormer, N. (2003). To remember, to act, to forget: Tracing collective remembrance through "A Jury of Her Peers". Communication Studies , 54(4), 510-529.

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Research methods defined

Research Methods, Data Collection and Ethics Copyright © 2020 by Valerie Sheppard is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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Introduction to Problem Statements, Purpose Statements, and Research Questions

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chapter 1 introduction and research methods

Chapter 1 introduces the research problem and the evidence supporting the existence of the problem. It outlines an initial review of the literature on the study topic and articulates the purpose of the study. The definitions of any technical terms necessary for the reader to understand are essential. Chapter 1 also presents the research questions and theoretical foundation (Ph.D.) or conceptual framework (Applied Doctorate) and provides an overview of the research methods (qualitative or quantitative) being used in the study. 

Research Feasibility Checklist Use this checklist to make sure your study will be feasible, reasonable, justifiable, and necessary.
Alignment Worksheet Use this worksheet to make sure your problem statement, purpose, and research questions are aligned. Alignment indicates the degree to which the purpose of the study follows logically from the problem statement; and the degree to which the research questions help address the study’s purpose. Alignment is important because it helps ensure that the research study is well-designed and based on logical arguments.
SOBE Research Design and Chapter 1 Checklist If you are in the School of Business and Economics (SOBE), use this checklist one week before the Communication and Research Design Checkpoint. Work with your Chair to determine if you need to complete this.

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References for Chapter 1

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Weaver K. The SAGE Encyclopedia of Educational Research, Measurement, and Evaluation . 2018 2022/11/07. SAGE Publications. https://methods.sagepub.com/reference/the-sage-encyclopedia-of-educational-research-measurement-and-evaluation
Kim SM. Inductive or deductive? Research by maxillofacial surgeons. J Korean Assoc Oral Maxillofac Surg . 2021;47(3):151-2.
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An Introduction to Research Methods for Undergraduate Health Profession Students Copyright © 2023 by Faith Alele and Bunmi Malau-Aduli is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License , except where otherwise noted.

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Chapter 1 : introduction and research methods.

1.1. INTRODUCTION

1.1.1. Introduction and Background

The international competitiveness of firms is increasingly important in the modern globalised world. No firms can hide from the impact of globalisation and this means good understanding and incorporation of key theories of international competition.

Even with many palavers and disputes on a long on-going the subject, this study analyses the emerging questions within the understudied area of International Competitiveness in relation of African multinational companies (MNCs), also known as the “Lions” (Boston Consulting Group, 2010) especially acting in the financial sector. In spite of a connection between various concepts, the theories are used to develop a conceptual framework in order to examine in detail the phenomenon associated which is burgeoning in the African financial economy. The paper aims to provide, a starting framework on new development paths and strategies related to MNCs based in developing countries and specifically in Africa.

The financial industry plays a central role in encouraging and facilitating trade and investment. This industry is therefore subject not only to economic but also to cultural and political pressures. As of 2010 (IMF, 2009) the gross world product (GWP) was about US$ 74.00 trillion and developing countries were estimated to be growing by 7 percent in 2010. While for the same period, the growth of Africa is estimated by about 4.9 percent. Meanwhile, Africa representing 14 percent of the world’s population has a GWP of just US $ 2.200 trillion which is just around 3 percent of the world total. It used to be 6 percent before 1980 (African Economic Outlook (AEO), 2011).

More and more, it is now accepted that without a financial industry a country has less chance to develop economically. However, the general perception of Africa, its economy and its development has, long directed its exotic side of safari, forests and wild animals (Hale, 2011) , catastrophes, multiple and endless tribal wars, long term dictators’ reigns, underdevelopment, pandemic diseases, scarcity of food, etc.(Fund,2011; Prunier,2011; Everatt,2011). Alternatively attention has been narrowly focussed on the areas where the West has spent 0.7 percent of its GDP in the development of this marginalised continent (Baskaran, 2011).

According to various publications, the progression of the world economy will be around 6 percent per year; a fast growth mainly attributed to the importance of international trade, which has pushed pushed by the development of new strategies such as the integration of dynamic blocs in trade and currency; opening to a larger scale than only the national ones. In addition the revolution of the net economy had pushed the boundaries of innovation and the development of new technologies and improvement of telecommunications, contributing to break down some ancestral barriers, (Esteve-Perez and Gil-Pareja, 2011). Therefore, the distance of international trade was reduced; creating an open door for African MNCs to extend their role in global economy. The MNCs are involved in the international competitiveness process for many kind of reasons and they use different advantages in different parts of the world, (Cattaneo et Al., 2010). But Africa is often left out of consideration, despite the success transformation of the ASEAN Economies which, might be useful to predict potential growth in African MNCs. Similarly, the abundant natural resources and a population near to a billion can be sources in generating competitiveness in the close or far future (Crick et al 2011). Nevertheless, change has commenced and some companies are taking the challenge of international competitiveness, according to the Boston Consulting Group (BGC) report (2010): “The 40 African Challengers”.

1.1.1. Rationale

In a landscape of confusion, there might be questions regarding the benefits of study of African businesses. It must be said, however that the exploitation of African resources by companies from the “trans-Atlantic trade(1)” and nowadays in the oil industry contributed to their success. They therefore have an obligation to support the maintenance and development of knowledge diversity of domestics firms based in developing countries, therefore, all the regions must be covered. Many sciences, like anthropology, sociology, biology, etc… have been reported on various domains in relation to Africa; therefore economics and business prospective should future opportunities and knowledge diffusion. Today, knowledge is a key factor of success for foreign firms in the local competition and domestic firms based on it are developing models based on their capabilities which will enable them to easily cross the borders.

Usually focussed in the western world and latterly in Asia and South America, the BCG’s article released on June 2010, marked the starting point of a very serious area of research. It pointed to a new phenomenon emerging in Africa and despite the lack of studies in this area; this research aims to modestly fulfil the implicit suggestion of (Verbeke, 2003) to actively find new patterns by keeping the field of international business updated and relevant.

The literature on international competitiveness in business school of around the world was limited and embryonic before Porter; who has developed many frameworks. So therefore, the theory itself constitutes the main construction of this study, which is linked to many other theories in relation to the MNC, because “Nevertheless various scholars lend support to either the convergence or the divergence hypothesis, depending on whether they believe that the distinctive differences between MNCs based in developed and developing countries will lessen in importance or disappear entirely over the time, in a way that will enable the extant theories of the MNC…”(Tolentino,2007). This research tends to focus on the international competitiveness of domestic firms in the financial industry, especially in Africa. Based on the “40 lions” and exposing two different views:

– The western point of view: In term of research interest and for foreign firms operating in those domestic markets the acknowledgement of the new entrants and perhaps the redefinition of their strategies for better results.

– The African point of view: Also to open this part of the world into the international business literature and for domestic firms further recommendations in their strategy development.

Therefore, the study will have four objectives, as described below:

a. This objective will involve:

i. Identifying the “African Lions” and highlighting their driving forces, ii. Selecting those within the financial sector and correlating the driving forces, iii. Focusing in South Africa and Togo by analysing the benefits of driving forces already identified.

b. The second objective will be:

i. Exploring the financial sector in South Africa, ii. Exploring the financial sector in Togo. iii. Conducting in-depth analysis of the two different models one in South Africa and the other in Togo so as to have a holistic view on the subject. iv. Assessing critically practices related to their growth and internationalisation.

c. The third objective will then involve:

i. Generating explanations ii. Hopefully identifying new views on the subject iii. Concluding by maybe drawing an innovative view of competitiveness of domestics firms within developing countries in the financial industry, especially in Africa.

d. And the final objective will be to formulate recommendations when needed.

1.1.2. Outlines of the study

Using a methodological framework of study on African domestic firms within financial industry; the focus of this study will be on South Africa with Standard Bank and Ecobank for Togo, because of the increasing weight taken by these African domestic businesses at the regional and international level. The organisation of this dissertation is divided into seven chapters and organised as follows:

Chapter one introduces the study, provides the background and clarifies its purpose, aims and objectives. It gives a greater picture on the impact of domestic firms in the financial industry in Africa, including countries and companies choice. It also justifies the methodology of the research adopted.

Chapter two is the literature review and discusses the international competitiveness of firms, based on the theory of competitive advantage associated to knowledge based view and market imperfections to explain how domestic firms in Africa can flourish and become internationally competitive.

The third chapter attempts by a deep analysis of Standard Bank a South African MNC. Firstly, it analyses the evolution of the firm and its place in the financial. Then it examines how it competes internationally and why?

Chapter four, like the previous one, attempts a deep analysis of Ecobank in Togo. Firstly, it analyses the evolution of the MNC in the context of the financial sector in Togo. Further examines how does it compete internationally and why?

The fifth chapter reports on the findings from the research. In the first place, the results from the literature review and from the BCG Report will be discussed. Next, findings collected from the case study are compared and contrasted with the empirical theories. Moreover it describes how each of the banks attains and maintains their international competitiveness? This will be done by contrasting the two banks’development approaches and their strategies.

Chapter six concludes the study by revisiting the aim and objectives of this research and then bringing to light other various questions raised during the process. It takes up the findings and develops recommendations where possible. This chapter also illustrates the limitations of the work and clarifies its contribution.

The seventh chapter contains an alphabetical listing of sources used for this work. It also lists the appendices enabling the completion of this research.

1.2. RESEARCH METHODS

1.2.1. Introduction

Qualitative research is the main method conducted for this dissertation with the objective stated by Yin (2009: 8). However elements of quantitative method are used to corroborate and to strengthen the analysis, which has the objective to fulfil what, was said by Creswell (1994: 159), therefore to “interact closely with those they study and minimise the distance between themselves in order to gather detailed and subjective information”. This qualitative research will be directed using a case study methodology, to bring a deep and strong understanding of the complex issue posed by the subject. Robert K. Yin defines the case study as “an empirical inquiry that investigates a contemporary phenomenon within its real-life context; when the boundaries between phenomenon and context are not clearly evident; and in which multiple sources of evidence are used” (Yin, 2003: 13). A case study is the most common methodology used by students (Davis, 2011). But for the clarification of what will be carried out, the definition of Cohen and Manion (1995: 106) is followed to “probe deeply and analyse intensively”. The set of boundaries will be made to compartmentalise the research on a comparative study of the international competitiveness of domestic firms in developing countries located in Africa within the financial industry with reference to two different companies, Ecobank and Standard Bank.

The subject is both an on-going debate, wherein all the components are not discovered or discussed yet, and is contemporary because BCG report was just released on 2010. This pushes ethically and philosophically the pursuit of a challenging and complex subject area. Based on comparisons, this study uses a descriptive type of case study for an intense look to have an in-depth knowledge and to find some explanations on this new phenomenon of internationalisation of domestics firms situated in developing countries especially in Africa. Also, it will tend to use the explanatory type of case study to develop a better and greater understanding of causal-relationships. The data collection due to the limited time available is a document analysis, using multiple sources of data from around the world in many different languages including French and English. The data involves reports, tabular material, surveys, narrative investigator reflections, beginning of analyses, unpublished papers; in an inductive approach (Eisenhardt, 1989).

A particular interest of this work will be to compare what was discovered in the literature review which is conducted in the random systematic following the Yin 1994 Protocol. The systematic review will enable replication of findings by further researchers following the same route of analysis. It was chosen for its rigour in the selection process, its credibility within research community and its focus cover the initial objective which is to analyse international competitiveness of African MNCs.

Also, it allows adaptability for strategy makers to refine and adapt their actions in developing countries and to develop better understanding of this new phenomenon in two different ways, which will act in the reduction of bias. The design will be a single case study to refine theory (Stake, 1994); instrumental and embedded using two different units for comparison: ECOBANK in Togo and STANDARD BANK in South Africa, (Yin, 2009: 46). The data analysis part follows the four strategies explained by (Yin, 2009).

In the development of this study, the author will explore multiple avenues enabling recommendations and criticisms which will be addressed when appropriate. Also the author is well aware that the generalisation from one case study is fairly difficult, but expects that many other researches will be carried out on the precise area, expanding logically, in first instance the knowledge on African domestic firms in international competition, for a richer database correcting possible generalisation. This is in tune with (Bell, 2005: 11) addressing some comments on the case study which shed light on an area that generalisation is not always possible. Nonetheless, if researchers can only study subjects which can be generalised, no new insights will be created in some areas where all the components are not yet revealed. Also, (Yin 2003:10) admitted that the generalisation is possible after many experiments, conviction shared by the author.

In relation to validity, it should be highlighted that “Most people feel that they can prepare a case study, and nearly all of us believe we can understand one. Since neither view is well founded, the case study receives a good deal of approbation it does not deserve” (Hoaglin et al., 1982: 134); so it is a very demanding methodology which requires lot of time. In connection to the subject, since the nations are trading, Adam Smith developed the absolute advantage law based on specialisation on what countries are good at, and it was already about labour-abundance-countries, at the heart of this study. And with much else recently, the BCG report continues a study started long time ago, making the subject totally valid to be analysed.

1.2.2. Data Collection

This study will aim to “understand individuals” perceptions of the subject (Bell, 2005:6), and will involve an in-depth analysis rather than a statistical perspective of the subject.

The ambition is to understand what is happening, for which reasons and how it is perceived in Africa – with a focus in the financial industry in two different countries. It is also to find explanations for questions which are posed, thereby demanding probing and insight. Some part of the study will use techniques related to quantitative data collection, for example exploring the number of domestic firms in the financial industry who are able to compete internationally, according the modes of selection develop by the BCG. Due to time limitations, data collection will also be based on a document analysis using multiple sources from data centres around the world in different languages including French and English. Such sources will include: reports, tabular material, survey data, narrative investigator reflections, analysis etc; following an inductive approach as stated by (Eisenhardt, 1989). Other sources of data will include companies’ websites, which contain the chosen companies’ profile, including their vision, mission, business units, their global presence and their annual reports. Other published articles and surveys concerning all or part of the subject are also considered and referenced to support several arguments.

Data analysis will reflecti the aim and objectives of the study, by focusing only on issues related to the topic, enabling the assessment of the international competitiveness of African domestic firms, their challenges and their actions within globalisation. It will examine, categorise, test and combine evidence to develop conclusions and relate each case back to the theory thus testing its present validity or for this particular region.

1.2.3. Site and Sample Selection

The BCG report will be used as predominant source of data as it enables access to a large amount of data, more than could be collected by one person with a limited budget and time scale. In addition, the data are targeted and related to the main subject but does not go in the area uncovered by this dissertation. The BCG team has proved its reliability on the subject and has built a strong reputation over the world. So work with a large predefined sample is more than convenient for the qualitative aspect of the subject. Also as stated above, two different points of view can be related so as to have a greater interest both in Africa and in the west where companies are starting to lose speed in this continent where probably everything was begun. Furthermore, South Africa was chosen because it is probably the most developed and diverse country in Africa, according to BCG all the global players are South African and the top five of MNCs in the financial industry in Africa are coming from South Africa. Togo was selected because it is a small and poor country where nobody would have expected to see the development of an unique case. (Appendices 1 & 4)

1.2.4. Data Analysis

Therefore, the analysis is realised by connecting concepts found during literature review with the empirical data (Coffey and Atkinson, 1996) thus helping to have a better understanding on the topic in general. And as defined the systematic review is: “…explicitly formulated, reproducible, and up-to-date summaries of the effects…” (Egger et al., 2001: 4) to bring focus on what the study is trying to analyse and to identify relevant evidence. Related seminars, presentations, lectures and theories in relation to international business will also be reviewed by following the four strategies explained by (Yin, 2009). This will all be adapted and presented as follows:

– An introduction, which will be a general introduction, defining the debate, followed by an exposition of the purpose and objectives of the case study. Next it will explain the topics covered and will describe the parts covered in each chapter.

– Also for the second, third and the fourth chapters, there will be a further introduction and purpose definition at the starting point which will explain how data will be collected in term of sources and accessibility.

– Many questions will be asked to find causal links and explain what is happening, how and why. Much evidence will be provided, coming from multiple sources. And each section will attempt to answer particular questions as per its purpose Chapters 2 and 6 have the opportunity to open and close the debate by asking questions related to the entire case and to try to find appropriate responses e.g.: how do domestic firms in developing countries within the financial industry develop an advantage enabling them to challenge well-established and empirical foreign firms and compete internationally?

In the next chapter, the literature review will develop main questions surrounding the topic and will thus enable a greater comprehension of the subject. It will frame the analysis of each firm in the context of the theories of competitive advantage alongside of which the resources based view in the axe of knowledge by which firms might achieve a sustainable international competitiveness .

1 The Transatlantic Slave Trade consisted of three journeys: 1. The outward passage from Europe to Africa carrying manufactured goods. 2. The middle passage from Africa to the Americas or the Caribbean carrying African captives and other ‘commodities’. 3. The homeward passage carrying sugar, tobacco, rum, rice, cotton and other goods back to Europe.

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Chapter 1. Introduction
Chapter 1. Introduction "Science is in danger, and for that reason it is becoming dangerous" -Pierre Bourdieu, Science of Science and Reflexivity. Why an Open Access Textbook on Qualitative Research Methods? I have been teaching qualitative research methods to both undergraduates and graduate students for many years. Although there are some ...
Chapter 1: Introduction to Research Methods
Chapter 1: Introduction to Research Methods. Learning Objectives. At the end of this chapter, you will be able to: Define the term "research methods". List the nine steps in undertaking a research project. Differentiate between applied and basic research. Explain where research ideas come from. Define ontology and epistemology and explain ...
1.1 What are Research Methods?
Research methods defined. Research methods comprise a systematic process of inquiry applied in such a manner as to learn something about our social world (Saylor Academy, 2012). The key message in the preceding statement is that undertaking research is a systematic process, i.e. there is a system, or a right way, to do research.
Chapter One: Introduction
Chapter One: Introduction. In this chapter, we first describe how developing a command of research methods can assist you in your careers and personal lives. Second, we provide a brief definition of our topic of study in this book - communication research. Third we identify the predominant research and creative methods used in the field of ...
PDF Introduction to Research Methods
CHAPTER 1. oduction to Research MethodsIntr. 7. reasoning a researcher/practitioner can use to approach a problem. Through these methods of learning, research-ers can begin to understand and explain behavior in a meaningful way that may lead to specific questions. These questions then lead a researcher to create a solution as to how to answer these
Chapter 1: Introduction
82) [1]. Psychology is usually defined as the scientific study of human behaviour and mental processes, and this example illustrates the features that make it scientific. In this chapter, we look closely at these features, introduce a model of scientific research in psychology, and address several basic questions that students often have about it.
Chapter 1
Chapter 1 - Introduction & Research Methods. psychology. Click the card to flip 👆. the scientific study of behavior and mental processes. Click the card to flip 👆. 1 / 44.
PDF Chapter 1 Introduction to Research Methodology
Chapter 1. Introduction to Research Methodology. 1.1 Overview. The term "research methodology" most often echoes among students, research scholars, and faculty members. Though the application of research methodology is diverse, we shall focus on the content specic to academia and industry. This book would be most helpful to health science ...
Introduction to Research Methods : A Hands-On Approach
SAGE Publications, Jul 28, 2017 - Social Science - 392 pages. Introduction to Research Methods: A Hands-On Approach makes learning research methods easy for students by giving them activities they can experience and do on their own. With clear, simple, and even humorous prose, this text offers students a straightforward introduction to an ...
Chapter 1 PSYC 201 Notes
Chapter 1. Introduction and Research Methods. In This Chapter. What is Psychology? Contemporary Psychology; The Scientific Method; Descriptive Research; Experimental Research; Ethics in Psychological Research; Introduction: What is Psychology? Key Theme; Psychology is defined as the science of behavior and mental processes
Chapter 1 Introduction and Research Methods
Chapter 1: Introduction and Research Methods. Psychology: Scientific study of behavior and mental processes - Studies in psychology range from behavior of a single nerve cell to behavior of crowds of people or entire cultures. Goals of Psychology: - Describe, predict, explain, control, changer, or influence behavior and mental processes.
Chapter 1
A set of assumptions, attitudes, and procedures that guide researchers in creating questions to investigate, in generating evidence, and in drawing conclusions. Steps for the Scientific Method. 1. Form a hypothesis ; 2. Design a study to collect relevant data (use descriptive or experimental methodologies; 3.
Psychology Chapter 1 Introduction and Research Methods
Psychology Chapter 1 Introduction and Research Methods. Get a hint. psychology. Click the card to flip 👆. the scientific study of behavior and mental processes. Click the card to flip 👆. 1 / 61.
Introduction to Research Methods : A Hands-On Approach
SAGE Publications, Jul 28, 2017 - Social Science - 392 pages. Introduction to Research Methods: A Hands-On Approach makes learning research methods easy for students by giving them activities they can experience and do on their own. With clear, simple, and even humorous prose, this text offers students a straightforward introduction to an ...
1.1 What are Research Methods?
Research methods defined. Research methods comprise a systematic process of inquiry applied in such a manner as to learn something about our social world (Saylor Academy, 2012). The key message in the preceding statement is that undertaking research is a systematic process, i.e. there is a system, or a right way, to do research.
Chapter 1: Home
The definitions of any technical terms necessary for the reader to understand are essential. Chapter 1 also presents the research questions and theoretical foundation (Ph.D.) or conceptual framework (Applied Doctorate) and provides an overview of the research methods (qualitative or quantitative) being used in the study.
Introduction to Research Methods
1. Variables must be related. 2. Proper time order must be established. 3. The relationship between the variables must not be due to confounding variables. Phenomenology. A form of qualitative research in which the researcher attempts to understand how one or more individuals experience a phenomenon.
References for Chapter 1
The Practice of Social Research. 15th ed: Cengage Learning; 2020. Crotty MJ. The foundations of social research: Meaning and perspective in the research process. The Foundations of Social Research. 1998:1-256. Wilson S. Research is Ceremony: Indigenous Research Methods: Fernwood Publishing; 2020. Bunniss S, and Kelly DR.
Research Chapter 1 Notes (1)
CHAPTER 1 INTRODUCTION TO RESEACH METHODS. Definition of research Different authors have defined research as follows: Research is carrying out a diligent inquiry or a critical examination of a given phenomenon. Research involves a critical analysis of existing conclusions or theories with regard to newly discovered facts i. it's a continued search for new knowledge and understanding of the ...
Chapter 1: Introduction to Psychology and Research Methods
Psychology Chapter 1 Introduction and Research Methods. 61 terms. jsdfore628. Preview. Psychology Unit 10: Personality. 40 terms. Amogus2008. Preview. Evolutionary Psychology exam 3. 36 terms. annabellevalenti. Preview. Terms in this set (87) Psychology. The scientific study of behavior and mental processes.
Chapter 1 : INTRODUCTION AND RESEARCH METHODS
The seventh chapter contains an alphabetical listing of sources used for this work. It also lists the appendices enabling the completion of this research. 1.2. RESEARCH METHODS. 1.2.1. Introduction. Qualitative research is the main method conducted for this dissertation with the objective stated by Yin (2009: 8).
Chapter 1: Introduction and Research Methods Flashcards
Chapter 1: Introduction and Research Methods. Psychology. Click the card to flip 👆. The scientific study of behavior and mental processes. Click the card to flip 👆. 1 / 79.