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Back Office Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the back office job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Running Rollover and maturity reports and manage payments in Advice Message Handler (release or put on Hold)
• Monitor settlements throughout the day and make sure that all is settled before deadline
• Ensure all requests from Audit are answered timely and provided with sufficient support
• Input all incoming and outgoing amounts on a special spreadsheet on a share drive with Front Office and Payment department for cash management
• Ensure all answers are provided timely to PAC team upon a cash break
• Pass manual adjustments through the general ledger (GL) in our accounting system Atlas II
• Provide backup coverage to other functions within unit when the team is short staffed due to a holiday or sick leaves and when there are cross-training between team members
• Processing all client closure requests, following the client closure process
• Liaising with a multidisciplinary team on various tasks
• Providing administrative support to the back office
• Provide support for extended service agreements pertaining cancellations, payment transfers, refunds, and charge backs
• Assist the Client Treasury Services Admin Team Supervisor with the monitoring of the Treasury Admin e-mail Inbox, ensuring all requests are actioned and the investigation of queries, under supervision, relating to tasks undertaken are completed to a satisfactory level
• To assist Guernsey with the reconciliation of Lloyds accounts by providing statements daily
• Match all Fixed Term Deposit confirmations and chase any outstanding, both via electronic and postal methods, ensuring all postal confirmations are forwarded to correct department
• Make sure that all activities of the team are in line with our internal procedures
• Optimize Nuclear Valves Sales department procedures and tools in order to improve our hit rate
• Provide advice on technical solutions and benefits
• Insure order entry and contract handover to the production team in time and in accordance with our service procedure
• Control the flow of France nuclear quotations in order to address customer’s inquiries in due time
• Set KPI for quotation and Order Entry
• Optimize use of Ffirst in the Sales Team
• Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills
• Experience in a customer facing/call center environment highly desirable
• Knowledgeable in consumer card products
• Excellent interpersonal skills, highly motivated, self-starter, and driven for success
• Demonstrated ability to effectively and proficiently handle escalated customer issues
• Strong decision making ability
• Ability to multi-task and possess excellent problem solving / analytical skills
• Strong attention to detail
• Proficient knowledge of ATM Debit policy and procedures
• Strong ownership skills and the ability to self motivate

15 Back Office resume templates

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• Full end-to-end understanding of respective business processes and best practices in order to translate internal and external trends into deliverables for the business. Drive these initiatives by securing a sponsor, resources and budget to realize added value and contribution to innovation within business and GIT
• Continuously enhance the current system landscape towards customer satisfaction by performing projects or change requests through the IT process life-cycle (Analysis, Design, Implementation, Testing, Go-Live and Support)
• Together with our internal customers you are going to be responsible for designing and implementing solutions based on our adidas SAP Retail Template
• You drive for harmonization and standardization in the SAP Retail area and ensure that the governance team is playing a major role in projects and strategic decisions
• Drive for alignment across departments especially with focus on strategic roadmaps and Governance models
• Deep knowledge of Retail processes (End-to-End, from Store to DC) and related systems
• Ability to provide a clear framework for performance to direct reports or project team
• Ability to coach, guide and manage a (project)team
• Pro-active (engaging & impact-oriented) mindset, ability to think end-to-end
• Ability to be self-directed while working under tight deadlines
• Ability to work in a fast-paced environment with different international cultures
• Business- and solution-oriented, global mindset
• Strong numerical and analytical skills, experience in finance
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to cope with change, make decisions and act comfortably with risk and uncertainty
• Expert knowledge of respective business processes and IT systems
• Strong strategic thinking and planning skills
• Strong experience in working on several projects simultaneously
• Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
• Ability to travel, domestic or international, as required
• Fluent English (verbal and written),
• Four-year college or university degree with focus on Business Administration, IT or related areas, or equivalent combination of education and experience
• Minimum of 8+ years of progressive work experience in large-scale (IT) projects or program management or large-scale application service responsibility
• If required: 2–3 years of experience in managing a team

Middle / Back Office Operations Director Resume Examples & Samples

• Coordinating overall work plan for US client service group operations staff, which includes managing and monitoring work in progress
• Working closely with India operations managers to ensure that both locations are aligned at all times
• Performing regular review of MIS to monitor breaks and perform root cause analysis
• Acting as liaison between client and prime brokers and counterparts to facilitate break resolution when required
• Contributing to internal project initiatives regarding new product development, testing and implementation
• Overall client satisfaction including acting as the senior client relationship manager, ensuring there is a good dialogue between client and team and clients are kept abreast of internal changes and new initiatives
• Providing technical operations/industry knowledge to clients
• Prior experience with Equities, Fixed Income, Futures, FX, and Options a must
• Prior experience with syndicated loans a must
• Solid knowledge of corporate actions
• Prior supervisory experience
• Ability to delegate effectively

Investments Back Office Supv Resume Examples & Samples

• Implementing departmental policies and operating procedures to ensure maximum customer service and appropriate control over the processing of all transactions
• Ensuring payables and Solicitor are submitted properly and on a timely basis
• Trading and model management input oversight as well as daily trade reconciliation
• Drift reporting monitoring as prescribed
• Investment Account approval
• Business Continuity Plan Builder
• Assists in the prompt, efficient resolution to customer problems and or inquiries
• Assist COO with workflow associated with the growth initiatives for the division while providing oversight
• Provide training, coaching and guidance to team members
• Ensure compliance with all applicable regulations and policies relation to the IA operations, SEC guidelines, BWS Policies and Procedures, Code of Ethics and BBVA Compass Code of Ethics and Policies and Procedures
• Assist COO with Certification Training of all licensed Investment Advisor Representatives (approx. 240 to day – both International and Domestic) as required
• Answer escalated questions from team and IA Reps and from Brokerage Hotline
• Oversight of calls into the operations back office team
• Oversight of all back office operational activities
• Provide assistance to COO, as needed, with operational integration of new products onto the RIA platform
• Assistance with licensing to control access to enterprise systems
• Assist with the development and implementation of sound operating procedures which are consistent with overall policies and operating objectives in order to maximize customer satisfaction, comply with regulatory guidelines, control risk and maximize profit
• Writing and updating of operating procedures
• Provide assistance to COO with training program documentation as needed
• Assists with projects and duties as assigned by President and COO of BWS
• Coordination with Pershing trading department (ISS for model changes)
• Participation in BWS Operations Committee
• Participation in BWS Best Execution Committee
• At least five years of experience in Investment Back Office Operation
• Series 7, 65/66 and 24

Back Office Analyst Resume Examples & Samples

• 6+ months of related experience
• Previous experience with Commodities
• Microsoft Excel proficient
• 6+ months of experience in the Financial or Energy-related field
• Degree in Business

Back Office Team Lead Resume Examples & Samples

• Experience in Workforce management
• Experience in a call center
• Knowledge of the following Workforce management software: IEX TotalView
• Bilingualism (French & English) is required
• Knowledge of the following applications: Verint, Web Form, FastACT, NM1, Webcell, CASO, BM Portal, SQL, Symposium, Siemens Dialer Manager, Publisher, etc
• Familiar with the sales cycle and call flow (16 sec. to win, impact, etc.)
• Strong resistance to stress and pressure
• Ability to adapt to constant changes

Back Office Project Administrator Cinde Resume Examples & Samples

• At least 6 months experience in Responsible for providing project office administration support on GBS commercial engagements
• At least 6 months experience in Completes all project support activities in a timely manner and meets quality expectations
• At least 6 months experience in Follows Project Service Center defined best practice processes and procedures in the execution of responsibilities, and is able to provide support for tasks not documented by the PSC with guidance
• At least 6 months experience in Develops necessary professional, operational, system, tool and personal management skills to function effectively in a remote services environment. Works with PMO Lead and project teams

Level Operations Lte Ran Back Office Resume Examples & Samples

• 2nd Level Assurance Support Activities
• 2nd Level Incident Management
• Problem Management
• System Administration
• 2nd Level Billing Operations
• Position Qualifications
• Proven working experience in wireless industry on 4G/LTE networks in O&M environment
• Expert level understanding of 4G/LTE end-to-end Wireless Network Architecture including Radio Access Network, Optimization etc
• Advanced level knowledge of E/// RBS 6000 series (6102, 6201, 6301, 6601) and different types of configurations
• Solid understanding of mobile cellular acquisition and call flows for Voice, SMS and Packet Data Calls
• Experience of installation, commissioning and cable connections of E/// enodeB
• Oncall support to FM, NPO, FO and TRX during day/night time(as per roster)
• Handling of tickets and issues escalating from FO (FLO) and other stakeholders
• Customer complaint handling
• Investigation and analysis of critical technical fault for the LTE RAN network
• Responsible for KPI reporting and interpretation
• Incident reporting for outages and faults in LTE RAN network
• Perform all RAN Assurance related activities, including corrective maintenance, preventive maintenance (health checks), etc
• Proficient in AMOS/MOSHELL, OSS Common Explorer, XML scripting, BSIM, ONE and Linux
• Able to transfer knwledge and train other resources of the team

Newton Developer Front, Middle & Back Office Resume Examples & Samples

• Carry out the analysis, design, specification, testing, implementation and documentation of high quality, effective software (major projects and enhancements) for integration into the Newton systems environment
• Work closely with Team Leader, IT Project Managers and Business Analysts to agree development estimates and timescales
• Work closely with the Testing Team to agree testing strategy and timescales
• Communicate application development status/progress to IT Project Managers or Team Leader as required. Ensure that potential opportunities, risks and issues are identified and, if necessary, escalated in a timely manner
• Work with business customers, IT Project Managers and Business Analysts to agree system and technical design requirements
• Liaise with the support teams and other internal teams to provide handover, pre- and post-implementation support, including resolution of design, build, integration and implementation issues
• Undertake management of code released between environments as required
• Keep up-to-date with development technology trends and collaborate with other developers and Team Leaders/Managers to identify and evaluate appropriate technical components and languages, including Free Open Source Software (FOSS)
• Computer Science-related Degree or equivalent
• Significant, demonstrable professional development experience. Ideally this would be with an investment management company although this is not a prerequisite
• Extensive C# .NET development experience
• Knowledge of Object Oriented development methodologies
• Active participation in the full software development life cycle – analysis, design, development, testing, implementation and support. Experience of both waterfall and Agile SDLCs is ideal for this role
• Good technical background in relational database systems required. Experience of Oracle and/or SQL Server, including PL/SQL and T-SQL development
• Experience of, or exposure to, ETL/EDM Tools and middleware such as Markit EDM (formerly CADIS) is preferred
• Sound understanding of source/version control systems such as Subversion, TFS and Harvest. Experience of continuous integration tools such as TeamCity is preferred
• Common data transmission concepts including sFTP
• Experience of multiple platforms/operating systems. This includes Windows and UNIX (Solaris, AIX and/or Linux) within a distributed architecture. Knowledge of scripting languages is preferred

Cib-back Office Resume Examples & Samples

• To control the trade Capture of local Securities, FX and Money Markets trades processing and it’s Settlement
• To perform and ensure submission of Transactional Regulatory Reporting requirements set by the local superintendence and other local regulators
• Anti-Money Laundering monitoring and reporting
• Funds Transfer processing, both in COP and USD
• Nostro accounts and portfolio position control
• Assist in the Liquidity management and other reports to the Front Office
• To generate corporate metrics
• Problem resolutions for Client issues
• Monitor Back Office systems daily processing and escalate issues
• Progressive participation in Operations projects either related to processes enhancements, new products and Colombian market's implementations
• Interact with clients in order to confirm the economic trade details, either via phone or in writing
• Previous knowledge of the responsibilities described above, particularly around regulatory reporting requirements
• Able to work under pressure
• 5 years experience in similar Back Office roles
• Bachelor degree in Accounting, Business Administration, or related to Financial institutions

Cib-operations Back Office Equities Resume Examples & Samples

• Be able to work under pressure
• Results oriented and organized
• Sensible use of confidential information and urgency of processing transactions on the table
• Requierement
• Currently pursuing career in Finance, Economics or Management
• Currently studying semester: Minimum half years to graduate
• Language: 90% English
• Trainings / Certifications: none
• Software: Excel Avanzado

Middle / Back Office Operations Resume Examples & Samples

• Providing middle and back office support for the following products: equity, fixed income, swaps, bank debt, contract for differences, futures, commodities, options, FX, mortgages and repos
• Addressing and researching cash / position / Market Value reconciliation exceptions
• Reviewing work prepared by others
• Training operations staff
• BA in business/finance or related discipline
• 4+ years experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner
• Middle/Back office experience covering trade settlements, fail control, reconciliation of trade discrepancies, and client servicing

Back Office Developer Resume Examples & Samples

• Bachelor’s degree in Computer Science or Engineering
• 10+ years of experience honing advanced technical skills required
• 5+ years of development experience in investment industry required
• 2+ years of experience working at hedge fund or asset management firm desired
• Advanced working knowledge of Net Framework, Visual Studio, and C# programming required
• Experience with the following necessary: object oriented development, SQL Server development for data query, and report development utilizing SQL Server reporting service

Back Office Administrator Resume Examples & Samples

• Monitor for receipt of, and complete all Notice Account service request instructions – to include, but not limited to, payment processing within set deadlines, positioning of funds and the maintenance, updating and recording of all Notice Account activities within the relevant spreadsheets/systems
• Perform check to ensure previous day’s Notice Account instructions to/from external third party financial providers have been carried out
• Assist Client Treasury Services Admin Team Supervisor with account opening – to include but not limited to Google search, online web enquiry, account opening forms, scanning documentation and creating client files
• Ensure that all RBC and jurisdictional Risk & Compliance procedures are adhered to in respect of Client Treasury Services’ portfolio of clients, specifically those related to client confidentiality, KYC, account opening and documentation and verification of client instructions
• Ensure all the scanning and filing relating to Client Treasury Services’ portfolio of clients is kept up to date
• Undertake a number of additional duties, on a rotational basis, along with the rest of the Back Office
• To assist with the maintenance & reconciliation of fee accounts
• Assist the team to maintain relationships with banking institutions
• Take part in additional ad-hoc duties to meet the needs of the business when required

Internship PR Back-office Resume Examples & Samples

• University Degree in PR/Communications
• Proficient in Italian and English – both written and spoken
• Spirit of initiative and curiosity for fashion trends
• Teamwork and good communicational skills

Back Office & Wholesale Assistant Resume Examples & Samples

• Support to Wholesale Team with back office activities, correspondence, phone calls, order entry and general running of the office
• Check online clients prices and promotions, alert wholesale managers in case of discrepancies
• Prepare sales report and analysis (seasonal, daily during sales campaign, and upon specific requests)
• Help in researching and contacting potential clients
• Database upkeep and creation
• Manage planning, attend and help to organize and set up seasonal sales campaigns (e.g. catering, flowers, HR)
• Liaise with agents on sample flow and ensure correct payment of agents’ fees
• Follow up with Marketing/PR customers requests
• Weekly follow up of key accounts’ sell through
• Follow through of orders, payments and deliveries

Financial Back Office Operations Resume Examples & Samples

• Providing operational support to hedge fund clients engaged in various investment strategies ex. Real Estate Investment Trust (REIT), Private Equity, Global Macro, Fixed Income, Mortgage, Credit, Distressed, Long/Short, Risk/Stat/Arbitrage, Emerging markets and Fund of Funds
• Addressing and researching security set-up and maintenance
• Ensure security's static data for various product types are updated and accurate across systems for various products including equity, fixed income, swaps, bank debt, loans, futures, options, FX, mortgages and repos
• Interacting across regions with various internal SS&C GlobeOp departments such as Fund Accounting, OTC Operations, Investor Relations and IT
• Processing Corporate actions
• 3+ years experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner
• Prior experience working in a client service environment with various products including equities, fixed income, repurchase agreements, futures, FX, Mortgages, options
• Experience in Corporate Actions and Ratings a plus
• Prior experience working with vendors for static/reference data as S&P, Bloomberg, Reuters, IDC, Moodys, MarkIT a plus
• Prior experience with Geneva a plus
• Attention to detail and adherence to policies, procedures and controls
• Ability to work under tight deadlines
• Supervisory experience a plus

Executive Middle & Back Office Developer Resume Examples & Samples

• Play a role in effort estimation
• Develop, test and deploy code in a variety of programming environments
• Perform release planning and execution
• Participate in second line production system support and incident response
• Follow SDLC best practices
• 2+ years' experience as an application developer
• Proven practical experience building and supporting applications
• Java platform
• RDBMS (Sybase preferred)

Technology Service Desk Back Office Analyst Resume Examples & Samples

• Customer-focused with a "service first" mentality and best-in-class written communications skills
• Ability to view current procedures and processes as opportunities for enhancement, tuning and improvement where practical in particular a focus on what could be automated or simplified
• Technical expertise ; Windows experience is a must
• Enjoys a fast paced work environment and working with offshore counterparts
• A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents
• Able to view current processes and procedures as opportunities for enhancement, tuning and improvement
• Able to manage own work load
• Open to a shifting schedule, including weekend work

Claims Analyst, Back Office Resume Examples & Samples

• Customer service experience, demonstrated commitment to providing quality customer service
• Customer centric approach to problem resolution
• Ability to identify risk attributes and take appropriate actions while considering customer impact
• Critical thinking/research
• Adapts well to an ever-changing environment
• Knowledge of PC functions in a Windows-based environment
• Works well independently and able to make an independent decision
• Previous claims experience
• Regulation E knowledge

Queries / Back Office With English & Dutch Resume Examples & Samples

• Responsible for the analysis, reconciliation, and collection of a large portfolio of Customer Accounts with the objective of reducing and minimizing past due balances
• Make outbound contacts with end customer contacts to ensure timely payment of invoices
• Implementation of permanent account administration, reconciliation and account analysis
• Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures
• To ensure debt and cash targets are met on a quarterly/monthly basis
• To ensure all ledgers are kept clean and reconciled
• To ensure full compliance with all associated internal and Sarbox controls
• Business Administration or Finance Degree
• High level of English and Dutch
• Relevant and demonstrable experience of a credit and collections role

Cib-operations Back Office Resume Examples & Samples

• Knowledge of Microsoft Office and Adobe Acrobat
• Ability to reprioritize and negotiate deadlines
• Ability to work effectively and proactively, both independently and as part of a team
• To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with T&C’s
• To manage effectively designated work/stock levels to achieve targets & SLA’s set & escalate as appropriate
• To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
• To encourage positive Partner behavior through feedback on QMS system
• To ensure Partner compliance with Portal functionality where available
• To provide TL with timely and accurate updates on his/hers aged and outstanding queries
• To ensure strict adherence to IC & Sarbox requirements
• Achievement of monthly/quarterly targets and SLA
• Regular communication to team Leader
• University Level education (desirable)
• Fluency in English and Dutch, both written and verbal
• Self-motivated and willing to learn new skills
• Adaptable to a changing environment & flexible with regard to working patterns
• Results / Target driven
• Excellent communication and negotiation skills
• Excellent Customer Care skills
• Committed approach to team work
• Resilient under pressure and ability to quickly adapt to unforeseen work demands

Back Office Card Associate Resume Examples & Samples

• One year customer service experience and/or one year call center experience required
• Extensive knowledge of Windows, MS Office Suite, and Internet Explorer required
• Self-Motivated
• Must be able to work in a team environment

Director, Mobile Back Office Resume Examples & Samples

• Architecture & Design: Design and develop the architecture for the overall Mobile Back Office as it relates to areas such as services, platforms, cloud infrastructure, databases, scaling and performance
• Infrastructure: Responsible for the design of how the MBO will operate within Comcast. This includes working with various teams in Comcast to utilize existing platforms and stand up new ones including cloud platforms, databases, physical hardware, etc
• Mobile Services Platform: Manage the team that is developing, maintaining and operating the Mobile Services Platform
• Dev/Ops: Manage the MSP in a dev/ops environment to build, deploy, operate and maintain the platform on a 24x7 basis
• Collaboration: Work closely with other teams and individuals within Comcast as needed during the design and operation of the MBO
• Manager. Act as supervisor to team of employees, consultants, and vendors. Identify and cure talent gaps where necessary
• Internal communications. Create and deliver timely communications to key stakeholders and senior leaders
• Bachelor's degree in Computer Science or relevant field
• Deep knowledge with software development technologies such as REST, SOAP, Spring, 12 Factor Apps, etc
• Deep knowledge of various database technologies such as Oracle, RAC, Active Data Guard, CoachDB, other cloud based NoSQL technologies
• Deep knowledge of cloud technologies, GSLB, load balancing, VIPs, network technologies and IP routing
• Extensive experience in running software development groups including organization of dev/ops groups
• 10+ years of experience in software development roles
• Excellent project management skills, with a record of successful project delivery on time, in line with budget expectations
• Curiosity and ability to learn new technologies and solutions
• Responsible for enhancing resiliency, performance, testability of the systems built
• Work closely with key project managers on key initiative and deliver the necessary development in the post trade area
• Provide technical consulting and thought leadership while recommending technologies and proven enterprise solutions based on best practices
• Promote SDLC practices such as automated testing and continuous delivery
• Provide L3 production support to end-users
• 8 years of software development experience in the securities industry
• Good understanding of settlement processes for equities
• Strong knowledge of Java and/or C# as well as relational databases
• Understanding of clearing and settlement for F&O and Commodity
• Experience working closely with business users
• Experience in business analysis

Service Desk Back Office Analyst Resume Examples & Samples

• Providing first-class system support from initial client contact to closure
• Working quickly and effectively to take action against requests and incidents or escalating as required
• Keying of data accurately and timely
• Ability to, analyse and guide people by providing instructions
• Ability to work as part of a global team across multiple countries, cultures and time-zones
• A dynamic character, capable dealing effectively with colleagues and business users working in a constantly evolving environment

Senior Back Office Technology Resume Examples & Samples

• The role is to provide project management skills on a critical project vital to the business of my client
• The role will be a direct contract with my client (not haken) and likely to be 1 year with a possible extension or conversion (cannot be offered at this stage)
• Back office settlement systems will be the key focus
• Must have a solid portfolio of proven, project experience in a major financial institution
• Must understand the full project lifecycle,
• Strong knowledge of finance instruments in particular JGB
• Due to the nature of the role, the candidate must be fully bilingual. Japanese fluency both written and spoken is a must for the role. Candidates won`t be considered if this can`t be proven
• Ability to work with vendors and discuss time critical issues with seniority, business and line management is an absolute must
• Finance experience will be the key factor for this role and candidates outside the industry cannot be considered

Internship PR Back Office Resume Examples & Samples

• Strong organizational and interpersonal skills; proactive, positive and open minded working attitude
• Knowledge of any other foreign language is greatly appreciated
• Proficient in Microsoft Office (especially Power Point)
• Knowledge of Photoshop and Wordpress is a plus

Supervisor, OTC Back Office Resume Examples & Samples

• Background in Fund Industry
• Knowledge of OTC Derivatives product
• Sensitivity to information systems and good command of the Office package Specifically Excel and Access
• Strong ability to work as part of a team
• Ability to share knowledge and gained experience
• Experience with Bloomberg, Reuters…

Functional Architect Back Office Resume Examples & Samples

• Build the long-term strategic roadmap for all IT systems architecture within their assigned domain
• Align IT strategy and planning with the areas business goals and objectives
• Seamlessly integrate business and service strategy into enterprise architecture roadmap
• Partner with business and technology subject-matter experts to translate business requirements into technology solutions
• Lead the evaluation and selection of emerging tools and techniques
• Contribute to the establishment and implementation of best practices for technology solutions
• Mentor junior staff in the creation of application designs on multiple technology platforms
• Degree in Information Technology, Computer Sciences or equivalent
• Togaf or Zachman desirable

Auxiliar De Clearing Y Back Office De Cajas Resume Examples & Samples

• Evacuar consultas internas o externas
• Horario de 12 a 20hs
• Ordenado, metódico, con iniciativa y proactivo
• Formación preferentemente administrativo-contable
• Manejo de Microsoft Office (con particular valoración de Excel)
• Buen relacionamiento interpersonal y capacidad de trabajo en equipo

Director Retail Operations Back Office Consumer Direct Resume Examples & Samples

• Work closely with Director Retail Operations Western Europe and Global Retail Operations to implement key operations initiatives and improve store operations across Market Western Europe
• Support the regional Directors Retail Operations and District Management teams in the implementation of new retail and franchise operations processes and policies in all countries. Plan, launch, execute and sustain store-related business processes such as Operating Rhythms, SOM, CoRP and GROW (cross-brand, cross-channel) in all Market Western Europe regions
• Ensure compliance across Market Western Europe with the defined standards and guidelines of the Franchise Synergy Project driven from the Global Franchise Team and ensure all regions are implementing business processes, e.g. VM, training
• Support the development of a truly integrated Omni-Channel experience to continuously improve both consumer service and in-store experience
• Manage key retail-related research programmes (mystery shopper & competitor benchmarking) and use the results to develop performance supporting projects for the regions
• Support the Director Retail Operations Western Europe in engaging the store operations teams in events such as Directors Retail Operations meetings, District Managers meetings and Model Store
• Work closely with Global Retail Operations, Marketing Activation, Visual Merchandising, Merchandising, Business Solutions, Store Development and Profit Protection to implement key functional priorities through the store operations teams
• Focus countries/regions: Work closely with key strategic areas (Own Retail and Franchise) to plan, support and drive Retail initiatives that improve Retail performance
• Develop new processes as well as optimise the existing ones in Retail Operations across Market Western Europe as agreed with the Director Retail Operations in order to increase operational capabilities within our stores. Support the implementation of operational processes for new Retail stores, formats and business models (e.g.. NEO). Proactively drive the operational prerequisites to set up new business modules successfully, propose realistic implementation plans and monitor execution
• Review key market indicators and develop strategies with the Director of Retail Operations and store operations teams on solutions to address local issues and trade the business
• Performance improvement planning for regions to ensure KPIs are met. Assist in developing cutting-edge tools and processes for the retail businesses to support operations
• Act as consultant to the regional store operations teams in any area of store operations and be a resource for them to call upon to create and build plans to ensure that they are able to meet targets
• Manage the performance reporting & analysis for Own Retail
• Ad-hoc regional and market projects in the retail area
• Be responsible for Inventory Control (IC) and Stock Take management for the Western European business (xx stores in 5 regions and 38 countries; Concept Stores, Factory Outlets, Reebok and NEO)
• Drive the development of IC workflow to deliver cost savings and efficiency
• Coordinate and plan stock taking schedules for WE stores in cooperation with Profit Protection and Store Operations functions
• Other duties as requested by your manager
• Business project management. Manage cross-functional, cross-brand programmes and projects from first briefing, conceptualising, tracking, implementation and sustaining
• Represent the needs of Market Western Europe store operations to the Director Retail Operations Western Europe and the Global Retail
• Own the follow-up on projects including: aRMS, GROW, CoRP
• Inventory control management
• Team leadership
• Advanced user of MS Office suite of products
• Additional languages are an advantage
• Experience in other retail disciplines is essential – especially product merchandising, visual merchandising and product marketing
• Needs to demonstrate an ability to influence and lead others within a complex matrix organisation
• University degree in business, ideally with marketing and sales focus or equivalent professional experience
• 6-8 years’ Store Operations experience
• 3- 5 years’ project management experience and/or leadership
• Exposure to markets the role is responsible for

CIB Bacc-ts Back Office Analyst Resume Examples & Samples

• Support Financial Transactions related with trading desk
• Help design and communicate necessary system changes to projects and technology teams
• Liaise with other JPMorgan offices (US and Latam)
• No previous banking experience is required
• Self-starter, Able to work independently as part of an integrated team
• Portuguese desired
• Excellent communication skills and the ability to communicate with demanding customers and trading desk
• MS Office (Advanced Excel)

CIB Bacc-operations Back Office Resume Examples & Samples

• Accounting or Business students currently enrolled on the 1st, 2nd or 3rd year
• Basic financial knowledge
• Portuguese knowledge is valued
• Financial instruments and/or research are a plus

Cib-operations Supervisor Back Office Resume Examples & Samples

• 5+ years of work experience in similar roles is desirable
• University degree required with specialty in Administration, Accounting, Economics
• Risk and control mindset with an understanding of end to end processes
• Strong analytical and problem-solving skills
• Ability to work under tight deadlines, comply with urgent requests and re-prioritize workload according to business needs
• Good interpersonal, negotiation and communications skills
• Fluent in English and Spanish (oral and written)
• Excellent Excel skills

Middle / Back Office Operations Associate Resume Examples & Samples

• Interacting with various internal SS&C GlobeOp departments such as Fund Accounting, Investor Relations and IT
• Wire processing related to management fees, incentive fees, fund subscriptions and redemptions, and collateral
• Running cash reports and confirming payments with counterparties
• Prior experience with various products including equities, fixed income, repurchase agreements, futures, FX, Mortgages, options and working knowledge of Corporate Actions
• Prior experience working in a client service environment

Middle to Back Office Developer Resume Examples & Samples

• To develop applications for Operations, Compliance, Finance, Risk, Internal Audit and Middle Office user groups
• To plan and perform unit/functional/integration tests according to functional requirements
• To provide second line support to ensure that operational issues are resolved on a timely basis
• To coordinate with first level support, infrastructure, development teams and vendors on system analysis, implementation and support

CIB Bacc-operations Back Office Analyst Resume Examples & Samples

• Provide operational support throughout the transaction life cycle
• Support internal and external audits
• Proactively work in improving processes to gain efficiency and productivity
• Client services support for Brazilian clients trading in Brazil and offshore markets
• Degree in Accounting, Business Administration, Finance or related
• Able to meet deadlines and prioritize
• Critical thinker with analytical and problem-solving skills
• Large experience in back office position or similar

Back Office Software Developer Resume Examples & Samples

• Architect and develop portions of our web-based financial reporting software
• Develop protocols and design applications with external B2B partners
• Support existing functionality in the system
• Must have the desire, drive, and ability to understand and master multiple facets of our core business
• 5+ years professional web and database development experience
• Strong competency designing and building back-end applications using Python
• Solid working experience with service oriented architectures
• Expertise with relational databases (Postgres, MySQL), including
• Writing queries to extract information across multiple tables
• Developing stored procedures and triggers
• Creating views
• Designing tables and indices to store large amounts of data
• Tuning queries for performance
• Comfortable with Javascript and Javascript frameworks (jQuery)
• Practical understanding of HTML5 and CSS
• Comfortable working on the command line on Unix/Linux
• Experience designing and building RESTful web services
• Obsessive attention to detail and a strong sense of ownership
• Ability to clearly communicate technical issues to non-technical business units
• A desire to succeed and thrive in a flexible, entrepreneurial work environment

Back Office Banking Data Entry Admin Resume Examples & Samples

• Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements
• Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor
• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval
• Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group's escalation guidelines
• Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues
• Assists in tracking, compiling, and completing reports as assigned
• Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution
• May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions
• Maintains up-to-date procedure manuals and writes drafts for changes to procedures
• May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures
• Knowledge of banking principles, operations and processes
• Strong PC skills with basic knowledge of Microsoft Office applications
• Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
• Excellent data entry skill
• Effective analytical, problem-solving, team, and time management skills
• Ability to work independently on problem tickets within the client problem ticket solution
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

Cib-back Office / Icts-analyst Resume Examples & Samples

• 4 years of experience in Operations or Finance
• Knowledge of bank accounting
• High frustration tolerance
• Decision-making based in logical thinking, considering risks, costs, and customers’ impact
• Ability to combine operations activities along with projects
• Control oriented and be able to escalate or follow up on items to be addressed or resolved immediately
• Cash Management knowledge preferred
• Fluent in English and Spanish
• Individual should be a team player, proactive, innovative, organizational skills, disciplined, responsible, hard worker, control oriented and highly committed
• Individual must consider that hard work is mandatory
• Experience in Microsoft applications, Excel, Word and power point
• BA required- Degrees in Administration or Finance

Treasury Back Office Analyst Resume Examples & Samples

• Education/Experience: Bachelor’s Degree in finance, accounting, economics, or other discipline with financial rigor
• Generally 1-3 years of experience in related finance/accounting capacity
• Strong analytical ability. Preferred advanced excel skills or willingness to become proficient if limited experience in this area
• Must possess strong organizational skills
• A strong attention to detail
• Strong communication skills and the ability to work collaboratively in a team-oriented environment, as well as ability to positively represent the company when dealing with our business partners

Senior Calypso Business Analyst Back Office Andsettlement System Bonds & Repos Resume Examples & Samples

• To manage all functional aspects of projects centered on back office and settlement of Bonds from inception to delivery
• Analyse Business requirements / User requirements –
• Propose cost efficient solutions to users
• Gather and validate user requirements
• Write functional specifications and support IT during development
• Identify dependencies and coordinate with other teams when required
• Report on progress within and outside the team
• Write and execute testplans
• Organise UAT phases
• Train users
• Deliver users guides
• Liaise with IT, Users,Project Sponsors, other Project Managers and Business Analysts
• Communication
• Drive and ambition
• Team Working
• Problem Solving/Analysis
• Planning and Organisation
• Time Management and strong organisational skills

Gsco Back Office SME Resume Examples & Samples

• Be the source of knowledge related to Sales Tools and Procedures
• Own triage documents and make sure the last version is always uploaded on the Desk Manual
• Undertake project work from Operations Stakeholders and create best practices for GSCO team
• Actively participate in UATs and all new system/process releases and ensure support team is informed about any changes
• Liaise with the surrounding support functions (AR setup, Order management, Deal Management, Customer data management) to ensure knowledge of end to end processes
• Escalate complex system issues and come up with system and process enhancements
• Provide guidance on complex scenarios to support agents
• Provide training to new hires
• Partner with other Operations Teams on Support initiatives
• Handle escalations

Platform Architect, Mobile Back Office Resume Examples & Samples

• Lead cloud and elastic architecture initiative of Mobile Back Office Platform
• Lead transition of Mobile Back Office from a traditional Web Services Architecture to a 'Shared Nothing' and Elastic Data Center Operating System model
• Lead platform architecture and development efforts of 12 factor BSS/OSS micro services using evolving technology options like Spring Boot, Spring Cloud, Spring Cloud Stream, Cloud Foundry, AWS, Kafka, and NoSql (Cassandra) in an agile environment for an enthusiastic devops team
• Ensures programs are envisioned, designed, developed, and implemented across the enterprise to meet business needs. Interfaces with development team and other technical/functional architects to ensure that most efficient solutions are designed to meet business needs
• Ensures solutions are well engineered, operable, maintainable, and delivered on schedule
• Tracks and documents requirements for enterprise development projects and enhancements
• Monitors current and future trends, technology and information that will positively affect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture
• Presents solutions to platform architects and executives
• Plans and designs new or upgraded systems. Interacts with departments to implement improvements in process
• Develops solution architecture (both tactical and strategic) to fully manage/support enterprise needs, services, systems and technology management
• Mentors team members in relevant technologies and implementation architecture
• Practice test-driven development in an Agile/Scrum environment
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Ambulatory Back Office Scheduler Resume Examples & Samples

• Staffing needs of the outpatient medical offices are met by coordinating and assigning available resources according to matrix, census and special needs and through the creation and maintaining of department schedules
• Works to enhance and define the staffing function to provide continuity of care, accuracy, and efficiency. Works with analyst to determines needs and allocates staff to achieve cost-effective staffing outcomes in collaboration with Ambulatory Provider Scheduling and Access Coordinator Team, as well as Medical Office Administration. Maintains all staff availability, qualifications-skill sets, to appropriately provide staffing coverage according to contractual language. Works with Medical Office Administration and Access Coordinator Team to accommodate multiple staffing demands and to effectively prioritize staffing needs and problem resolution. Demonstrates effective interpersonal strategies and service-oriented behaviors with others to achieve desirable outcomes. Documents all daily staff changes in databases of record, including reports for continuity, workflow, and communications electronically. Prepare and participate in staffing in-services
• In a combined effort, represents the staffing office to HR by communicating with HR recruiter regarding any action necessary to process job requirements. Interpret and educate staff related to staffing and scheduling in relation to their union contract. Track attendance calendars and prepares reports as requested, including assisting with special project requests. Provide research and documentation for Access Coordinator and Administration – budget/financial inquiries, grievances and/or arbitration and issue resolution. Process and track education days of payment of education leave hours. Serves as liaison for Sedgwick claims for industrial claim payment/scheduling information
• Data/Systems Management: Data is entered and processed in multiple software applications to meet employee information needs and assure accurate documentation and coding. Maintains accurate review and updates in scheduling database and TIME TALX system. Produces weekly schedules and reports in a timely fashion in collaboration with Access Coordinator, and Administration, according to contractual language. Completes all required Regional availability booking, tracking, and evaluation processes for Access Coordinator. Acts as a resource to Access Coordinator and others to meet a variety of informational needs
• Minimum one (1) year of payroll/timecard experience

Back Office Card Services Supervisor Resume Examples & Samples

• 1 year of banking or bill payment experience preferred
• 2 years of experience in a call center or operations support environment
• 1 year of supervisory or leadership experience required
• Strong familiarity with call center or operations support management hardware/software
• Knowledge of customer service techniques and standards, collections strategy
• Supervisory/Management experience required
• Card Services experience required
• Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Internet Explorer, and Outlook
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Process and detail oriented
• Reporting for EUR and NAM Treasury locations
• Problem solving with regard to all above listed activities
• Replaces/substitutes other team members as per instruction of the supervisor
• The job holder works in alignment with the manuals and documented processes related to his/her work on the quality systems, environmental protection, safety and labour hygiene management system of Arconic
• In addition to the above the job holder on the order of his/her supervisor is obliged to perform any tasks which may be needed for the department’s work and is not in contradiction with the laws and the company policies and regulations
• Bachelors Degree in finance or accounting
• Minimum of 3 years of experience
• Knowledge of the functions, organizational systems, integrated financial software packages used in Treasury operations
• Advanced communication and problem solving skills
• Proactive style
• Critical analysis
• Well organized, effectively prioritize work
• Customer focused, Controls focused
• Fast reaction time, work well under stressful conditionsbearing stress, persistent in critical situations

Back Office Systems Developer Resume Examples & Samples

• Plan for Business/System Analysis
• Project Management
• Developing systems (write, test, implement and monitor)
• Help Desk Support/Analysis
• Business focused individual with solid IT skills and the ability to hold their own in discussions with stakeholders and vendors
• Solid understanding of the product development lifecycle
• Experience and knowledge of middle and back office (post trade functions)
• Development experience in various languages : Java, Perl, C and C# being key for this role
• Strong command of Unix and linux environments
• Business analytical skills
• Strong knowledge of middle and back office functions
• Strong relationship building skills

Internship Back Office Resume Examples & Samples

• Preparation of bill of materials
• Time and process management abilities
• AS400 knowledge
• Fluent English, other languages a plus

Senior Software Engineer / Back Office Team Resume Examples & Samples

• 5+ years of Software Engineering experience
• BS Engineering/Computer Science or equivalent experience required
• Design, modify, develop, write and implement applications and APIs
• Interface with other technical personnel or team members to finalize requirements
• Write and review portions of detailed specifications for the development of complex system components
• Maintain and enhance existing .NET code
• Work closely with other development team members to understand complex product requirements and translate them into software designs
• Successfully implement development processes, coding best practices, and code reviews
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders
• Resolve complex technical issues as necessary
• Keep abreast of new technology developments
• Design and work with complex data models
• Mentor less-senior software developers on development methodologies and optimization techniques
• Proficiency in C# programming with .NET Framework versions 4.0, 4.5.x and 4.6.x and ASP.NET XML/JSON Web-services programming
• Expertise in development languages including but not limited to: Java/J2EE, XML, SQL
• Strong knowledge of multiple data storage subsystems, especially relational databases including MySQL, Sybase, PostgreSQL, and Oracle
• Advanced knowledge of software development methodologies (e.g., Agile, Waterfall)
• Strong proficiency with data manipulation language including optimization techniques
• Strong understanding of normalized/dimensional data modeling principles
• Experience with ASP.NET Web.API and JSON HTTP/REST web-services
• Strong understanding of object-oriented programming
• At least 2 years of experience developing middleware services in .NET with one or more of: ASP.NET .ASMX XML Web-services, SOAP WCF web-services, HTTP API Services with ASP.NET Web API
• Strong research skills
• Strong knowledge in industry best practices in development especially for .NET development
• Knowledge in using and developing applicable tool sets (Visual Studio, Subversion, Git, soapUI, Postman)
• Ability to interface competently with other technical personnel or team members to finalize requirements
• Ability to work well with internal and external technology resources
• Ability to partner and lead internal and external technology resources in solving complex business needs
• Knowledge of test-driven development and unit testing frameworks/methodologies
• Ability to write and review portions of detailed specifications for the development of complex system components
• Good oral and written communications skills

Back Office Project Administrator Resume Examples & Samples

• Fluent english
• Excel knowledge (intermediate level)
• Administrative or Financial studies
• Knowledge of the use of technology to rapidly report financial data
• Preferably 1 year of experience in administrative positions
• Advance Excel skills

Dev Engineer In-house Developed Back Office System Financial Markets Resume Examples & Samples

• You continuously learn and take full ownership of your personal development. You are curious and understand the latest developments in the technical and financial services
• You teach, coach and train our colleagues, you share knowledge
• You have a good understanding of banking in general or you are passionate about learning it. You are able to discuss with your stakeholders and product owner about features and stories and can translate these into software with real business value
• You have a broad understanding of the IT architecture of your domain, have excellent analytical skills and are able to determine the impact of certain choices. You can translate these principles into concrete actions for your team
• You recognize yourself in ING’s Orange Code and apply it to push your team to highest possible performance
• You understand and apply capacity- and performance management
• You understand the principles of Continuous Delivery and use these in your DevOps team
• You test code and applications: unit, system, regression, functional, integration, security, PEN, and chain testing at different environments
• You keep the IT Service secure at all levels: OS, middleware, application, chain and ING level. You take the right countermeasures to ensure Confidentiality, Integrity and Availability
• You use the most important ITIL processes and understand how these support the quality of your application
• You understand how BOTS fits into the overall chain of Financial Markets systems that implement ING’s business processes
• You understand and contribute to the Operational Control Dashboard for BOTS and satellite systems

Back Office Transaction Specialist Resume Examples & Samples

• Creating Renewal Packages for the Licensing Community with specific deadlines
• Managing inbound Service Requests from LSSs from start to finish within a 48hour SLA
• Producing highly accurate customer price sheets that will be used in conjunction with standard contracts
• Effectively reporting work done on various trackers as dictated by the needs of our Stakeholders
• Managing your own performance by documenting workload and achievements and reporting to your manager
• Quality Auditing and reporting on Quality
• Acting as a mentor for newer team members and delivering on-the-job training
• Reporting System Issues for VLA to the appropriate Support Teams and following them through to resolution
• 1+ years’ experience in a Customer Service or Sales environment
• Experience successfully delivering on the job training and mentoring colleagues
• Competency in MS Office products, particularly Excel (Formatting, Filtering, Pivot Tables)
• Fluent English essential
• Some experience in project work and working towards deadlines
• Flexibility to work additional hours during busy periods
• Customer focused with a passion for delivering excellent services to our clients
• Thrives under pressure
• Maintains a good work attitude and provides a positive example to the rest of the team
• Ability to deal well with ambiguity, strategic thinker

Back Office Medical Assistant Resume Examples & Samples

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Must possess a current CPR certificate, or ability to obtain within 90 (ninety) days of employment
• Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services. Assists in simple office and minor surgical procedures. Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits. Conducts all front office functions as requested
• Maintains patient medical records in accordance with Company policy and maintains proper assembly of medical records
• Maintains equipment and adequate stock levels of consumables in laboratory area
• Performs venipuncture and administers medications as required under the direction of a physician
• Strong phlebotomy skills
• 2 years of relevant clinical experience required for those without an RMA or CMA designation. CMA or RMA will be considered in lieu of experience

Scheduler, Ambulatory Back Office Resume Examples & Samples

• Effective Use of Time, Supplies, Safe and Attentive Work Practices: Identifies and implements cost saving measures in collaboration with the Access Manager. Promotes cost effectiveness through the proper use and conservation of supplies and equipment. Maintains a clean, safe and orderly work area. Assesses physical and electronic environment and reports needed repairs and potential hazards to the appropriate department
• Minimum two (2) years of complex staffing or patient scheduling experience and demonstrated customer focused service skills
• Working knowledge of Kaiser Permanente. Knowledge of how Outpatient Clinic staff schedules are developed based on department, payroll procedures and contractual scheduling practices, excellent math skills. Knowledge of Human Resources practices
• Thorough knowledge word processing, database management and computers including Excel, Word, and Lotus Notes
• Typing, 10 key, design spreadsheets, run pre-established reports, familiar with Kaiser Union contracts and their application/interpretation to staffing/scheduling

Senior Business Analyst Back Office Resume Examples & Samples

• 8 years+ experience in Business Analysis in a financial institution
• Experience in Financial industry
• Functional knowledge of Back Office processes, financial products, trade life cycle
• Energy Commodity knowledge is a plus
• Quality and result oriented
• Communication skills with IT and business users

Back Office Platforms Domain Architect Resume Examples & Samples

• Create and lead the technology strategy for division to meet business goals
• Educated to degree standard ideally in Computer Science or potentially another science, engineering, or numerate discipline
• Postgraduate qualifications showing evidence of analytical capability such as MBA, MSc, or PhD an advantage
• 10+ years’ experience of senior technology leadership
• Broad range of IT architecture experience in enterprise, business, and application architecture
• Experience of security, information, and infrastructure architecture desireable
• Experience of influencing, presenting to, and negotiating at all levels including C-level and senior management
• IT methodology knowledge including Agile, Scrum, and TOGAF
• Working with diverse and dynamic globally distributed teams
• Experience architecturally leading transformation programmes
• IT project financial estimation, budgeting, and management
• Supplier engagement, negotiation, and management
• Experience is directing COTS or SaaS package integration
• Experience in the integration architecture of SaaS and on-premise applications
• Experience of CRM, Finance, HR transformation, working with business and third party vendors and consultant to ensure business outcomes
• Experience developing and implementing line of business end to end architecture and roadmaps
• Master data and entity lifecycle management for client relationshops, organizational and financial data, lines of business and product channels
• Fluent in English with excellent written and oral communication
• Ability to communicate clearly and concisely with high impact
• Ability to engage and influence senior management
• Portray and maintain high credibility and professionalism
• Broad knowledge of IT technology, tools, and methodology
• Extensive expertise in techonolgy relevant to division
• Excellent technology insight and strategy
• CRM, HR, Finance, Messaging and collabortion platforms including Oracle On Demand, Sales Cloud, HR Connect, Marketing Cloud, Yammer, Jive…
• API Integration with SaaS solutions with service and data integration
• Master Data Management and Data Architecture principles and practices – across applications and data stores and reporting
• Technical Due Diligence for vendor software selection and adoption of new technology standards

ALM Treasury Back Office Money Market Analyst Resume Examples & Samples

• Process all the corporate term deposits and interbank loans initiated by Treasury within the US branches and Canada, all the while keeping Operational Risk to a minimum
• Confirmations – matching through Swift Accord, phone, hard copy, Email, Fax to custodians with respect to cut of time, troubleshooting, requests, Chasers, Inform Front Office, Regeneration of Confirmations
• Send specific instructions joint with a filled template to Static Data to add clearings in OMR
• Prepare the spreadsheet for client account’s balances (CAV-Loro) and send it to Middle Office to input in Kondor and then validate of the input
• Manage the brokers fees, CP charges and Nostro interest /charges for Canada on a monthly basis (payment, accounting entries and reporting)
• Process new issuance of Commercial paper and Certificate of Deposits for BNP NY, Fortis NY and BNP Dubling branch programs in M3
• Live reconciliation between Kondor and M3 to ensure that all deals booked by FO are processed in M3
• Access to Alert - Extract SSI's for Counterparties
• Input or Release SWIFT payments either to transfer funds to/from our custodians or if it is resulting from any event on the above products
• Daily reconciliation of Canada TX account and sending report to different parties
• Verify balance of our Nostro account with Bank of Montreal and prepare the transfer of funds
• Follow the movements daily in our Nostro acc with Royal bank regarding CDCC activity - clearing of Futures and Options on Futures, in order to pass accounting entries, generate payments to cover account and prepare a report with the balance of accounts on a daily basis
• Run report for cancelled and changed deals in OMR and put a small explanation next to each item and have the Treasurer signatory on it
• Prepare the report for the control on Intra group transactions by extracting the info from Must
• Daily validate Socrates reconciliation between FO and BO systems
• Update & Confirm internal Federal Bank Collateral requirement match the FRBNY
• Monitor the PV injection missing in OMR:run reports, investigate on breaks, liaise with IT support and MO , MM team to resolve issues utilizing StoreQM reporting from OMR
• Run and check manual entries report
• Troubleshoot & investigate Daily Breaks reports
• Input and validate the rates (FX and Interest rates) in FireNet, Atlas and Kondor at the end of each day
• Maintain key performance indicator report
• Produce the monthly metrics report
• Perform the various controls in place and confirm in ORUS
• Ensure all questions from Front Office and Clients are answered timely
• Bachelor’s degree with a concentration on Finance (or equivalent)
• 2/5 years of experience in operations
• In depth understanding of accounting events for Money Market products
• French/ English spoken and written perfectly
• Ability to multi-task and work in a high pressure environment
• Well versed in Excel
• SWIFT Alliance Knowledge
• Excellent phone skills to communicate with both Front Office, Middle Office and clients

Head of Back Office Operations Resume Examples & Samples

• Ensuring that Crest is fully supported and we have the appropriate robustness around the controls
• Settlement of on market and off market residual securities
• Post Trade support to the Front and Middle Office
• Leading Process improvements
• Accountability for the CSDS cash reconciliation procedures and client money
• Ensure that key controls are placed within the department
• Mange staff from a task and pastoral perspective
• Where possible seek process improvements, as prism is introduced
• Lead the department in terms of change for implementation of Prism
• Ensure that the department is fully resourced and appropriately skilled
• Produce robust, adequate and appropriate MI to senior management and highlight areas of concern in the Key performance indicators
• Support new business initiatives from an operational and a regulatory perspective and lead on projects where settlements expertise is required
• Make sure that no jargon is use
• Participate in business department and business strategy where appropriate
• Control costs within the boundaries of Capita Mob process
• Mitigate any risks that arise from change of processes or new business
• Confirm that the BCP and DR arrangements for area that are in your span of control
• To perform functions within the framework of CASS rules as per your CASS objectives matrix provided in addition to this role profile
• Ensure compliance to any emerging legislation as may be appropriate to varied jurisdictions
• IOC qualified - or willing to undertake
• Proven ability to manage large teams
• Working knowledge of the UK equities market
• Strong leadership qualities
• Performs urine drug screens
• Assists in medical record maintenance
• Dispenses medications as directed by physician and in accordance with state regulations

Associate Treasury Analyst, Back Office Resume Examples & Samples

• Provide support to the Cash Management/FX team for the administration and monitoring of the treasury transactions initiated by the team. Exchange confirmations with the counterparts and ensure timely settlement of all transactions, Ensure compliance to all financial derivatives reporting rules under Dodd-Frank and similar reporting requirements, as well as SOX compliance. Interface with the accounting team to ensure proper accounting of all treasury transactions
• Monitor global disbursement activities for all operational entities. Timely release payment files to the banks, and monitor execution of these files. Process manual payments requested by the operating entities. Assist in developing best-in-class cash collection and disbursement structures and tools and help minimize the global bank charges
• Perform daily bank account reconciliations to ensure proper execution of all transactions

Back Office Data Administrator Resume Examples & Samples

• Build the configuration of new products launched to merchants in Back Office
• Complete enrichment of data for all products in Back Office
• Complete configuration of all new Transaction Processing data
• Complete configuration of all new ICT data
• Follow up with Sales Rep/Account Management/Product Management Teams to obtain additional data for International merchant and partner billing and transaction processing configuration
• Assist International Billing Team with related questions and inquiries
• AR Billing experience preferred
• Data Analysis and Entry experience a plus
• Prior exposure to a professional Sales Environment a plus
• Strong interpersonal communication skills to effectively interface with internal/external customers
• Ability to work independently and resolve complex problems
• Excellent organizational skills, ability to work well in a fast paced environment, ability to evaluate and manage priorities
• Competent in computer systems including desktop applications, and other data base applications

Back Office Specialist With German for HP Account Resume Examples & Samples

• Sub regional and country complaints reporting and root cause analysis
• Attending monthly calls
• Miscellaneous payments
• Execution of the cost logging, Refund/ Buyback, Product return, New unit ordering
• Contract administration
• Delivery of a variety of back office tasks e.g. buyback & refund, new unit ordering at wholesaler, volume direct team or Sail direct sourcing, local of central depot collections and cost logging
• Validation and follow-up on requested buybacks & refunds from all EMEA countries in scope
• Delivery of monthly financial reports and weekly site reports

Back Office Resume Examples & Samples

• BA/BS from a 4yr accredited university required (Accounting, Business Administration, or Finance major is preferred)
• 5+ yrs experience in Treasury Operations, with significant strength in Federal Reserve Bank (FedLine) operations
• ACH Processing Experience; AAP certification preferred
• Expertise in FedLine Advantage and FedLine Direct
• Experience with a variety of FedLine services
• Strong analytic and MS Excel skills
• Familiarity with enterprise payment systems is preferred
• Project experience
• Ability to interact with a diverse group of customers, both internal and external
• Ability to prioritize workload to meet deadlines and handle pressure
• Demonstrated team player and leader
• Exhibit a strong work ethic and high degree of self-motivation
• Ensure all information taken from calls/email is accurately logged on the system and, where necessary, transferred or referred on appropriately for action
• Support in carrying out multiple reports from a wide range of sources on a weekly and monthly basis
• General administrative duties
• Ad-hoc duties given by management
• You will be required to undergo and successfully gain a BPSS and Access NI security clearance check in order to undertake this position
• Excellent Customer Service skills – including telephone skills
• Able to demonstrate a clear attention to detail: Able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately
• Ability to undertake administrative tasks in a clear and logical structure, ensuring relevant information is documented in a consistent manner
• Able to confidently use MS Word, Excel and Outlook to a basic standard e.g. Able to use spread sheets to capture and store data in a clear and logical manner. Able to read and send emails / attachments etc
• Excellent listening skills, be able to maintain a calm, professional and empathetic manner in difficult circumstances. Exceptional written and verbal communication skills, fluent English language skills: able to communicate in a clear, caring, courteous and professional manner
• Excellent organisational, analytical, prioritisation and problem solving skills, e.g. able to establishing a clear structure to your work to maximise the best use of your time and be able to make logical and solid decisions independently. Maintain high standards of accuracy often when managing multiple tasks or situations
• Able to develop good relationships with customers and colleagues
• Previous demonstrable experience in an administrative, organisational or planning position, preferably in an office environment, i.e. can demonstrate a consistent track record of working with minimal supervision, maintaining structure and organisation and use of MS Word, Excel and Outlook to a basic standard

Purchasing Back Office Data Coordinator Resume Examples & Samples

• Business School or Master’s Degree with a specialisation in Accounting / Purchasing
• Minimum 3 years experience in a financial / admin role in an international environment
• Strong IT skills including excel, access and is familiar with modern ERP systems (SAP preferred)
• Experience in Web design / share place communication tools
• Good organizational skills and able to manage multiple parallel projects
• Fluent in English (+ German nice to have)

Rep Back Office Resume Examples & Samples

• Accurately interprets, compiles and performs data entry in processing customer funding transactions
• Analyzing, sorting and verifying the accuracy of data before it is entered
• Responsible for timely and accurate handling of high volume Autoload transactions on a daily basis
• Maintains logs of activities and completed work including recording details of comments, inquires, complaints and actions taken
• Manages additional responsibilities including troubleshooting, file back-ups, regular updating, and retrieval of data, as and when required
• Manages and executes customer notification and update processes for expiring funding sources on a monthly basis
• Comfortable with the multi computer applications systems to process task assigned
• Ensures knowledge of customer service practices and procedures remains current
• Serves as backup for Customer Service Representatives answering phone calls from customers professionally, and taking appropriate action to effectively resolve inquiries and complaints
• Serves as backup for the Back Office Team answering inbound e-mail, fax or mail and managing their inquiries or requests in a timely manner
• Serves as backup for the Fulfillment Team preparing cards and tickets for shipping
• Maintains confidentiality and adherence to Payment Card Industry standards regarding the information being dealt with
• Strives to achieve 100% accuracy in processing customer payment data
• Outstanding communication skills both written and verbal
• Ability to work with others in a close manner
• Exceptional keyboard skills and telephone etiquette
• Ability to plan well and prioritize work

Banking Back Office Deposit Operations Consultant Resume Examples & Samples

• Works individually or within a team on banking business consulting projects to meet specific client requirements
• Expertly researches and documents client needs related to HORIZON specifications
• Creates detailed functional specifications for special projects as needed
• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc
• Analyzes HORIZON deposit system impacts on other systems and procedures when providing recommendations
• Devises and/or modifies processes and procedures to achieve greater efficiencies
• Conducts a variety of tests to ensure recommendations will meet the needs of the client
• Influences clients as to the best practice to implement for their institution
• Consults directly with the client and may travel to the client site
• May serve as pre-sales support specialist when needed
• A Bachelor's or equivalent combination of education and experience is required for the specific job level
• Minimum 3 years in-depth banking deposit back office operations industry experience
• Demonstrated experience partnering with mid and senior level management stakeholders in creating and recommending solutions
• Candidate must have back office expertise in all facets and types of deposits
• Deposit servicing experience is highly desired
• In-depth knowledge of FIS' products and services is preferred, but not required
• In-depth knowledge of HORIZON core functionality is preferred, but not required
• In-depth knowledge of Best Practices in the financial services industry
• Proficiency in quality management methods, tools and technologies
• Project management experience is preferred, but not required
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas
• *Ability to travel a minimum of 50% is required for this position.****

Operations Back Office Trainee Resume Examples & Samples

• Manage Invoices and Expense reports
• Investigate and resolve discrepancies between cost and budget
• Keep daily contact with European suppliers and operational budget owners in Lucerne
• Develop and improve supporting documentation

Team Leader, Back Office Operations Resume Examples & Samples

• Oversee back office team performance, including providing assistance with complex tasks and projects
• Create and manage procedures and system roadmaps for Procurement and Vendor Risk
• Collaborate with internal team members and stakeholders to develop and update roadmaps
• Develop and manage the department budget, including investigating and resolving questionable charges
• Ensure ongoing data management and governance for contracts and vendor risk management
• Create and manage administrative reporting (internal department, audit, regulatory and board risk committee)
• Develop and manage the department training plan
• Ability to manage diverse team with varied duties
• Strong Leadership skills as a working team leader and collaboration with others
• Office management (budget, administrative support, bill payment)
• Systems administration (web based systems) related to contract and/ or document management. Novatus Conga systems experience a plus
• Systems administration (web based systems) related to vendor risk management. Archer eGRC systems experience a plus
• Data management and reporting experience, including use of SharePoint
• Analytical ability with capability to gather relevant data from appropriate sources, identify issues, applying logical reasoning to determine relationships and develop results orientated conclusions and make recommendations. Advanced MS Excel experience required
• Ability to multi-task in support of day-to-day assignments, in addition to special projects and strategic initiatives
• Excellent written and oral communication skills with ability to listen effectively and respond clearly and directly
• Excellent organization skills with ability to establish schedules, deadlines and coordinate resources toward fulfillment of desired objectives

Treasury Back Office Administrator Resume Examples & Samples

• Responsible for maintaining and reconciling various Ryanair Group bank accounts
• Agreeing all treasury trades with the third party confirmations (e.g. deposits, loans, foreign exchange, swaps and other derivative trades, etc.)
• Liaising with Treasury Front and Middle Office on a daily basis
• Liaising with financial institutions to ensure third party confirmations are received in a timely manner in line with Treasury procedures
• Responsible for sending and receiving all bank transfers both daily and weekly
• Ad-hoc work allocated by Manager
• Microsoft Excel and Word
• Electronic banking systems
• SAP or other ERP systems
• Salmon TMS or other treasury management systems

Back Office Representative Resume Examples & Samples

• Provides cross functional expertise in one or more specialty areas of fraud prevention, for example e-commerce or account review
• Models call and review practices for peers while maintaining high productivity, displaying initiative, leadership and critical thinking skills above and beyond baseline expectations
• Participates on the pilot team for new strategies, systems and processes and provides meaningful, thoughtful feedback for improvements
• Thinks outside position guidelines and recommends system or procedure enhancements to reduce Target Corporation fraud losses
• Prepares and refers actionable documentation to appropriate Fraud Prevention or Asset Protection Departments for their further investigation
• Reviews online orders in a quick, efficient and detailed manner while providing a branded guest experience
• When necessary, restricts orders from further fraud losses based on referrals based on information from partners such as Assets Protection, Customer/Guest Contact Team, Industry
• 6 months experience in Credit or equivalent experience
• Ability to excel in proficiency on Credit Fraud Prevention
• Self motivated; able to work independently
• Strong Team contributor
• Great interpersonal and customer service skills
• Proficiency with Windows, Word, Access and Excel
• Two years experience in retail environment
• Criminal Justice or Assets Protection, or Law Enforcement background
• Exposure to ACAPS and New Accounts processes

Back Office Operations Analyst Resume Examples & Samples

• Perform cross-functionally to proactively identify, document and assist development of processes and gaps
• Execute daily processing tasks while working and minimizing exceptions
• Use root cause analysis to identify solutions to exceptions, errors and process gaps
• Interpret complex data and effectively communicate findings to stakeholders and third-parties
• Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing and maintaining a quality control process
• Provide post implementation user support for applications, projects and processes
• Generate routine and ad hoc reports, using them to drive results and performance
• Effectively coordinate workload and needs based on competing priorities
• Communicate upstream and downstream impact of each task, with an emphasis on making connections and seeing “the big picture”
• Use a proactive and positive approach to research and analyze complex business problems to timely and accurate conclusion, recognizing warnings

Back Office Specialist With Dutch Resume Examples & Samples

• Ability to demonstrate attention to detail
• Team work ability
• Ability to organise own work load with the priorities set by the GBS CBE Manager
• A minimum of 1 year of experience in a Customer Service Claims environment
• Customer-centric approach to problem resolution
• Must work well in a team environment, as well as independently
• Strong ownership skills
• Must have a strong and positive work ethic and follow Bank of America's Core Values
• Must be flexible and adapt quickly to change
• Ability to multi-task and meet specific performance goals
• Should also have great typing skills and be familiar with 10-key
• Must be a meets in performance results
• Knowledge of PC functions in a Windows based environment
• NQF level 5: 3 year National Diploma/ Higher Certificate
• National Diploma in Information Technology
• Some form of financial qualification an advantage, BCom or BSc degree
• Successful track record in IT environment of Systems Analysis of at least 3 years, demonstrating an ability to meet business needs
• 3+ years UNIVERSE/BASIC programming experience
• Any exposure to Fleet Management systems
• No criminal record

Nuclear Back-office Leader Resume Examples & Samples

• Control the flow of France nuclear quotations in order to address customer’s inquiries in due time
• Bring technical expertise for the most demanding projects and participate to the proposal review process as well as to the quotation preparation and to project follow up
• Participate to the Booking Profile preparation each period
• Generalize the use of CRM in the team
• Prioritizes and assign the inquiries to the team in order to respect our lead times
• Control quotations and orders records in our books
• Prepare service load charts and set KPI
• Take on the most technical projects
• Drive proposal and contract reviews in partnership with Nuclear BU
• Prepare customer quotations that are on time, technically accurate, commercially verified, offering the best all-round solution
• Keep full history of prices, quotations and customer documents
• Follow-up on quotations with customers as agreed with Outside Sales
• Negotiate sales orders within agreed delegation of authority (DOA)
• Maintain accurate and complete records in CRM
• Ensure that purchase orders are commercially complete and accurate (Contract Review) before processing for order entry in accordance with relevant procedures
• Prepare order acknowledgment
• Organize internal kick-off meetings when relevant
• Answer customer questions
• Communicate with Nuclear BU queries regarding lead-time, specials, etc
• Attend customer meetings as required, including customer site visits
• Ensure activities are carried out in line with agreed departmental KPIs
• Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released
• Comply with local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities
• Other responsibilities as reasonably required
• Mechanical Engineering degree
• 1+ years experience
• French - native or bilingual proficiency

Optumcare Back Office Certified Medical Assistant Resume Examples & Samples

• Performs a variety of patient care activities to assist physicians and nursing personnel including procedures, injections, EKGs, phlebotomy
• Delivers quality customer service and maintains established quality control standards
• Shows patients to exam rooms according to company standards
• Records patient care documentation in the medical record accurately and in a timely manner
• Coordinates patient care as directed by physicians, company standards and policies
• Processes appropriate documents in an organized and accurate fashion
• Respects patient confidentiality at all times
• Graduate from an Accredited Medical Assistant program
• Ability to use MS Office package or similar programs
• 6 months + experience as a Medical Assistant in back office Back office medical assistant
• Working knowledge of Health Insurance: HMO, PPO, Medicare and Medicaid
• ICD - 9 and CPT coding experience
• Ability to react calmly and effectively in emergency situations
• Effective communication and customer service skills

Technical Back Office Resume Examples & Samples

• Provide technical support and advice (Products & tools) by phone and onsite to Siemens partners (Distributors, panel builders, integrators)
• Prepare offers for our partners and support them in technical configuration of their offers
• Support partners in offer calculation
• Participate in price list creation for partners & create quotations for special requests from partners
• Ensure the training of partners in products & tools
• Promote our products @ customers (partners & end customers)
• Support correct Order Management (grant on-time delivery, check order conformity, assist Customs agent for technical issues)
• Support & Prepare promotion & Marketing actions like workshops; fairs, newsletters, etc
• Participate in updating Customer contact information & updating CRM opportunities
• You have an engineering degree in “courant fort” or similar; ideally you have already worked in a sales oriented activity and have experience in customer contact
• You have a founded knowledge in electrical networks and the ability to read electrical plans; practical experience in this domain is a plus
• You are fluently French speaking and have a good level of English (spoken and written)
• You have an open culture and you are a real team player; presentation skills and ability to convince are part of your strong points
• You work with a structured approach and solution oriented; you are able to take initiative
• Support partners in technical configuration of offers
• You have an engineering degree in electrical and/or industrial automation; ideally you have already worked in a sales oriented activity and have experience in customer contact
• You have a founded knowledge in electrical networks and the ability to read electrical plans and/ or you have good Knowledge in communication networks (Modbus RTU, TCP, Profibus, Profinet); practical experience in one of these domains is a plus
• Founded knowledge of SIMATIC technology is a plus

Sales Back Office Analyst With English & German Resume Examples & Samples

• Education in Business administration - finance or any related area, or equivalent working experience
• Languages: English and German (minimum upper-intermediate spoken and written)
• Good knowledge of MS Office (Word, Excel, Outlook)
• Good communication skills via phone and emails
• Background in Sales Back Office is an advantage
• Work independently with high diligence
• Mobility: Initial knowledge transfer training in Germany for 2 weeks

Head of Accounts Receivable & Treasury Back-office Resume Examples & Samples

• In your new role, you lead a team of 10 employees handling the Accounts Receivable and Bank Accounting processes for all German entities of Boehringer Ingelheim, ensuring high quality and compliant operations
• You manage global intercompany processes like Cash-Pooling and monthly reconciliation processes
• The responsibility for Global Credit Management and commercial Credit Insurance for our German and International affiliates will be one of your key tasks
• Treasury Back Office including risk monitoring for FX-Deals and compliance with EMIR regulations lies within your area of responsibility
• As project lead, you strive for continuous improvement of existing Order-to-Cash processes and standards
• Furthermore you work closely with our Deployment teams in projects to integrate new entities into our Global Business Services
• Your tasks also include the monitoring of SAP SD interfaces

Business Analyst Back-office Resume Examples & Samples

• Past Experience in Financial industry as a Production Support Officer or a similar role (required)
• 5 years+ experience in IT Application Support in a financial institution
• Technical/Business Skills

AP Regional Supervisor, Back Office Solutions Resume Examples & Samples

• Leading and/or supervising systems projects (Sunsystems, Materials Control and/or BirchStreet) to ensure all new installations/upgrades are completed in accordance with regional standards and policies
• Communicating and interfacing with property finance/purchasing teams to carry out the systems project. The individual in this role will be a key liaison between vendors, systems manager and finance leadership throughout the project implementation
• Conducting systems training to the property users
• Assisting the Regional Manager to review and update the related systems SOPs and standard configurations for the region
• The individual will also collaborate with the Regional Manager to develop related systems financial tools or reports
• Drafting and editing systems documentation
• College degree in accounting, finance, information systems or a related field
• Experienced user in Sunsystems, Materials Control and/or BirchStreet daily operations. Systems implementation and training experience is a plus
• Familiar with Marriott SOPs, financial reports and systems standard shell
• 2 plus years of progressively responsible experience in finance operations/accounting
• Language: Fluency in written and spoken English is required. Fluency in Mandarin is also desirable
• Ability to work independently and think strategically
• A positive attitude and good team player

Back Office Medewerker M/V Resume Examples & Samples

• Ben jij iemand die houdt van organisatie en orde? Ben jij een pietje precies die graag in detail werkt en graag zorgt dat alles klopt?
• Ben je levendig en flexibel en kan je goed om met stresssituaties?
• Ben je inventief, open-minded en kun je bij probleemsituaties een creatieve oplossing bedenken?
• Heb je een passie voor de hotellerie en is de gast steeds jouw grootste zorg?
• Passen de woorden fun, authentiek, verantwoordelijkheidszin bij jou?
• Ben je graag druk bezig en zoek je steeds naar extra werk?
• Houd je van afwisseling in je job en ben je ook graag met de gast bezig?
• Sta je open om je te ontwikkelen en wil je graag bijleren?
• Ben je een optimist en ga je met een smile door het leven?

Back Office Processing Agent Resume Examples & Samples

• Typing/keyboard and good IT skills are essential
• Attention to detail essential
• You Must be 100% quality focused due to the nature of work i.e. cash handling and working with sensitive data
• Experience of piece work or a process driven environment would be useful however full training will be given on all tasks
• Able to work on your own initiative and drive your own performance and skills
• Flexible where possible
• Able to keep motivated as a lot of the tasks are of a repetitive nature
• Able to multi skill and change teams/ work types at short notice
• Lifting and unloading of stock can apply to this role so manual handling will be required

Medical Assistant / Back Office Resume Examples & Samples

• Greets patients in courteous and polite manner
• Assists in simple office and minor surgical procedures
• Assists with the education of the patient and/or family as directed by the physician
• Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
• Answers telephone inquiries and triage calls
• Responsible for all laboratory duties including drawing, spinning, prepping blood for testing and maintaining appropriate logs
• Enters all test requisitions and encounters in the computer
• Preferred: Graduation from an accredited Medical Assistant program with a valid MA school certificate OR Registered Medical Assistant (RMA) OR Certified Medical Assistant (CMA) OR 2 – 5 years of practical clinical experience
• Ability to perform EKGs
• Preferred: Strong phlebotomy skills
• Ability to evaluate patient needs, administer prescribed medications, assist physician
• With examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
• Working knowledge of basic Medical Assistant principles and practices
• Leverage superior product and policy knowledge and resources to resolve consumer inquiries, thereby avoiding unnecessary repeat calls
• Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements
• Obtain information regarding replacement review process
• Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
• Pro-active problem solving skills. Ability to quickly research consumer questions across various information sources (including websites, technical guides)
• Ability to work well within team environment
• Career ambitious
• Strong ability to multi-task
• Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services
• Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
• Conducts all front office functions as requested
• Maintains equipment and adequate stock levels of consumables in laboratory area. Acts as liaison between all independent lab services and the center
• Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills

Junior Back Office Analyst Resume Examples & Samples

• Ensure all incoming confirmations are appropriately linked into the automated documentation storage system
• Chase unexecuted paper confirmations for corporate, hedge fund and inter-bank clients within regulatory timeframes and to meet monthly targets. This task applies to credit, rates and FX products
• Ensure all reports and tracking statistics for the team are completed on a daily basis
• Ensure that set ups in the FX Back Office tool are handled in a timely manner
• Bachelor – speciality Financial Markets
• Academic knowledge of the financial market
• Good analytical and organizational skills
• Good adaptability skills
• Ability to escalate in a timely fashion

Customer Relation Team Back Office Internship Resume Examples & Samples

• Month 1: Taking classroom theory into practice, you'll start learning about the business, our secret language and strategies, and getting to know our amazing people. Your own opinion will count every day
• Level 1 (Month 2-6): Then you will be given your own projects and play on the battle field straight away. We will help you pick-up and conquer challenges
• Should you show great results, you contract might be extended for another 6 months, leading you to Level 2 (Month 7-12): This will be your time to shine and showcase all you have learnt so far. Expect to jump-over a raised bar
• A business related degree full-time student, who has fully completed second year of Bachelor degree and is already in his/her third year, Master degree students would be preferred
• Curious mind with thirst to pursue a career in the fast-paced tech world
• Good team player who can easily integrate in a team and cooperate with colleagues
• Self-starter, you have played key role in extra-curriculum activities and juggle easily with multiple priorities
• Communication champ you keep everyone involved and on track
• Relationship builder you thrive achieving outstanding results in collaboration
• Creative problem-solver you jump on opportunities to come up with alternative solutions
• Strong follow-through skills and able to drive issues to resolution
• Interested in data analysis junior Excel wizard, Power Point & Outlook fan
• Interested in new products and technologies and willing to develop deeper knowledge in HP products
• Fluent English and able to work in an international environment

Lubricant Back Office Resume Examples & Samples

• Preparing documents of contracts
• Recording delivery claims of dangerous waste material
• Preparing weekly sales reports
• Telesales: contacting and motivating small buyers
• Receiving and preparing incoming orders
• Preparing invoices and dunning letters for post
• Requesting and filing copies of delivery note, signed by the customer
• Receiving and recording customer complaints
• Communication, team work and negotiation skills
• Proactive and conscientious style of working
• Analytical thinking and acting

Back Office Operator Resume Examples & Samples

• Carry out the administration of guarantees Lenovo and Apple computers (Laptops, Desktops, Monitors)
• Preparation, installation and configuration of computers (HW), Software and according to the policies of the Customer
• Inventory and control equipment Laptop, Desktops and Monitors, upon delivery of inventory control equipment
• Installation and testing of corporate images of computer equipment
• Activation of voice and data port
• Relocation requirements to users places
• Support and installation of network printers and maintenance thereof
• Support the use of SharePoint, Lync, Outlook and BOX
• Preventive and corrective maintenance of computer equipment
• Support special events or on demand VIP users defined by customer
• Support to end users
• Comply according to preparation equipment checklist provided by customer
• Comply with the infrastructure operating DRP Alternate site
• On-site support for managing backups and restore information
• Support specific requirements of the customer
• Responsible solution to Deskside Support Incidents through CNSC, after training from the customer Partner to care system reports

Software Engineer for OTC & Forex Back Office Execution Resume Examples & Samples

• In-depth experience in programming in C# and/or Java
• Messages Based Communications
• RESTful web services
• SOLID Design Principles

Summer Student Loans Back Office Resume Examples & Samples

• Prepare Lender Debt Validation Letters
• Work system-generated reports to resolve account issues
• Request, prepare and send reprinted loan documents as requested
• Conduct investigations
• Regularly interact directly with customers via phone or email to gather necessary facts to fully resolve issues
• Be available to assist front-line phone teams when called upon

Treasury Analyst Financial Markets Back Office Resume Examples & Samples

• Confirming, matching, settling or netting multiple concurrent high-value FX trades
• Enabling banking counterparties, custodians and dealers
• Assisting with FX collateral management and rate uploads to NIKE’s ERP system
• Monitoring and ensuring adherence to internal controls, policies and procedures
• Collaborating with Treasury Controls to maintain process documentation
• Responding to Sarbanes Oxley (SOX) and other audit inquiries
• Developing ad-hoc reports and analyses and maintaining recurring reports and analyses
• Evaluating, proposing and implementing process improvements
• Collaborating with IT to implement system enhancements
• Supporting various projects and initiatives
• Bachelor’s or Master’s degree in Finance, Accounting, Economics or other business related field
• 2+ years of recent experience working in the Regional or Global Treasury center of publicly traded multinational company. Similar levels of experience in Foreign Exchange, Corporate Banking or another directly relevant financial discipline will be considered
• Advanced computer skills with an emphasis on Microsoft Excel and PowerPoint; Strong preference will be given to candidates with significant SAP, Murex and/or Internet Banking System experience
• Acute attention to detail, ability to exercise a high degree of professionalism and a constant focus on delivering high quality customer service
• Demonstrated problem solving, critical thinking and analytical skills
• Ability to work independently and as part of a cross functional team
• Ability to learn quickly and stay current on industry and marketplace trends
• Ability to handle multiple and competing priorities
• Strong work ethic and team player mentality
• Must have a strong and positive work ethic, and follows Bank of America's Core Values
• Strong Microsoft Office Skills required
• Must possess excellent verbal/written communication skills
• Accounting experience/knowledge is a plus
• Experience in ACH, Debit, ATM Fraud or Non Fraud claims operations
• Experience with CCMS, Model, FDES, Doc Direct ,PEP+, Synergy, VROL, Mastercom, OMNI, MSS
• Ability to drive optimum accuracy and efficiency
• Familiar with Regulation E, Regulation Z and NACHA guidelines

Back Office Rep Resume Examples & Samples

• Answering inbound e-mail, fax or mail and managing inquiries or requests in a timely manner
• Processing forms and orders requested by the customer
• Maintaining logs of activities and completed work including recording details of comments, inquires, complaints and actions taken
• Records details of customer comments, inquiries, complaints and actions taken
• Comfortable with the multi computer applications systems to process tasks assigned

Back Office Specialist, Processing Team Resume Examples & Samples

• Processing new or updated bankruptcy filings, managing exception reporting and submitting Proof of Claims
• Handling deceased borrower accounts and using skip tracing skills to research confirmations
• Supporting Operations with statement documentation such as Fully Paid and Payoff Statements, Settlement Letters and outbound account request confirmations
• Supporting 3rd party collections agencies and Vendor Management with account transitions
• Partnering with Treasury Operations
• Processing check payments; reviewing exceptions and unidentified payments
• Partner with other departments to provide reporting and resolve issues on cross-functional projects
• Perform administrative tasks as needed and other duties as assigned
• Have a minimum 1-2 years of Operations or Finance experience or a minimum of 6-12 months payments-related experience in collections, loan servicing, or applicable consumer lending experience
• Applicants must possess strong system skills, collections, processing and analytical skills
• Possess effective oral and written communication skills; timely and accurate follow through
• Self-motivated; detail oriented; able to self-manage, prioritize and be a critical thinker
• Demonstrate quantitative, problem-solving and analytical skills
• ZenDesk experience preferred, or other CRM equivalent
• Possess good business judgment with a strong focus on customer service
• Experience working in a highly regulated environment
• Be a strong team player with a high level of professionalism and initiative
• Possess intellectual curiosity to become a subject matter expert in the current process and assist in process improvement
• Proficient in Microsoft Suite preferred (Word and Excel required)
• Bachelor’s degree in business administration, finance, accounting or a related field

Retail Back Office Franchise Intern Resume Examples & Samples

• Energetic team player & creative mindset
• Excellent communication skills & strong customer focus
• Fluent Spanish & English (written/verbally)
• Microsoft Office expert (Excel and Power Point)
• MAXIMUM 2 years of previous experience
• At least 5 years supervisory experience
• Management reporting experience
• Experience managing productivity-driven operation
• Flexibility to work straight night shift and overtime; or swing shift
• General knowledge of human resources policies and procedures

Back Office / Revisão de Conteúdos Team Lead Resume Examples & Samples

• At least 3 years supervisory experience
• Fluent in Spanish
• Managing measured productivity of team
• Ability to learn quickly through self-study, classroom, and hands-on experience
• Strong communication skills with all levels of employees and management
• Ability to perform special projects as needed in addition to daily responsibilities
• Ability to organize staff and supervise workload for maximum efficiency
• Gather data, prepare and publish directed operational, performance, adhoc and client reports
• Interface effectively with other teams, delivery lead
• Interface effectively with Client team
• Address reporting and data related questions from the team
• Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge
• Quick learner with proven ability to grow and lead a team
• Passion for learning and creative problem-solving
• Proven track record of success in previous work experiences
• Strong computer applications skills especially MS Excel and MS Powerpoint
• Analytical frame of mind

Back Office Processing Resume Examples & Samples

• 2+ years customer service experience and 2+ years medical or insurance industry
• Four (4) years related experience with reimbursement assistance or third party billing
• Strong organizational skills; attention to detail
• Reporting NAM Treasury Front Office
• Fast reaction time, work well under stressful conditions bearing stress, persistent in critical situations
• Bachelors Degree in finance or accounting from an accredited institution
• Minimum of 1 year business experience
• Highly Proficient in Oracle and Microsoft Office products (Excel particularly pivot tables, vlookups and macros)
• Must not be on any formal written corrective action
• Minimum Meets/Meets rating
• Adapts well to an ever changing environment
• Works well independently AND must work well in a team environment
• Must be able to effectively prioritize multiple tasks
• Experience completing general account maintenance, power of attorney requests, balance transfers, and delinquency research inquiries
• Experience working in the following systems: MSS/TSS, ICDP, PCMT, and CLMS
• Assists with patient phone messages/tasks and documents in EMR. Conducts callbacks per provider instruction in an efficient and timely manner, while maintaining proper telephone etiquette. (20%)
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule. (15%)
• Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR. (15%)
• Anticipates patient care needs and consults with provider as needed. (10%)
• Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures. (10%)
• Maintains current knowledge of SJHMG clinical policies and procedures. (10%)
• Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas. (5%)
• Assists with procedures and administers medications within the MA scope of practice and per provider orders. (5%)
• Maintains current knowledge of medications, waste disposal and sterile techniques. (5%)
• Attends and actively participates in mandatory clinical/business department meetings/in-services, staff meetings and assigned committees. (3%)
• Maintains CPR and other appropriate certifications. (1%)
• Responds to and participates in all medical emergencies and codes. (1%)
• High level of customer service skills with a genuine caring approach to helping people
• Maintains a positive attitude with changing conditions
• Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule 15%
• Anticipates patient care needs and consults with provider as needed 10%
• Documents patient information collected, care given and treatments provided as well as charges in a clear ans concise manner in EMR. 15%
• Assists with patient phone messages/tasks and documents in EMR. Conducts callbacks per provider instruction, in an efficient and timely manner while maintaining proper telephone etiquette, 20%
• Organizes, stocks (using a PAR & Trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 5%
• Maintains current knowledge of SJHMG clinical policies and procedures 10%
• Assists with procedures and administers medications within the MA scope of practice and per provider order 5%
• Adheres to all safety standards including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures 10%
• Attends and actively participates in mandatory clinical /business department meetings/in-services, staff meetings and assigned committees 3%
• Maintains current knowledge of medications, waste disposal and sterile techniques. 5%
• Maintains CPR and other appropriate certifications 1%
• Responds to and participates in all medical emergencies and codes. 1%
• Demonstrates organizational abilities

Back Office Specialist Tom Ford Dunhill Resume Examples & Samples

• Suppliers management
• Monitoring sample production
• Use of AS400
• Microsoft tools knowledge
• Product knowledge
• AS400 knowledge (preferred)
• Italian, fluency in English, other languages as a plus

Back Office Coordinator Resume Examples & Samples

• Oversees the daily supervision of the practice’s clinical staff, including those performing phlebotomy and lab duties to assure that the back office activities are flowing smoothly and effectively and that the staff are supporting the physicians and caring for the patients
• Ensures that patients are triaged in a timely manner and put into the appropriate rooms
• Ensures that there is sufficient clinical staff present for the daily operation of the practice. Advises the practice manager and/or the physicians of staffing needs
• Reviews Paid Time Off (PTO) requests and forwards to practice manager for approval
• Assists the practice manager with the selection, supervision and counseling of all clinical staff
• Assists the clinical staff with issues concerning patients, equipment supplies and any other matters affecting proper patient care
• Recommends improvement processes and procedures to the practice manager; conducts regular audits of back office operations
• Serve as the super user for quality, safety, and other clinical initiatives
• Inventories and orders necessary medical supplies for use in the practice. Projects costs and arranges for delivery of medical supplies as needed for the efficient daily operation of the practice
• Obtains information on new and improved medical supplies from outside vendors. Works in conjunction with the practice manager, physicians and other clinical staff to determine best products for use in the practice
• 1+ years of experience in Fraud environment
• Understanding of Regulation Z
• Understanding of association rules tied to the fraud claims process

Back Office Expert Internship Resume Examples & Samples

• Degree in Economics or Management Engineering
• Excellent analytical and quantitative skills

Augusta Back Office Administrator Resume Examples & Samples

• Manage consumer interactions professionally, efficiently and with good communication skills
• Provide support for extended service agreements pertaining cancellations, payment transfers and refunds
• Adhere to published policies and procedures and ensure that all consumer interactions are properly document
• Provide assistance as necessary
• Excellent communication skills - verbal, written and digital (email, chat, text)
• Superior typing skills (speed & accuracy) and proficiency with Microsoft Office applications
• Successfully navigates through ambiguity and change
• Experience with SAP CRM, Service Power, REX, IPL, Avaya phone systems a plus

Global Contact Center Back Office Specialist Resume Examples & Samples

• Answer all client inquires accurately and in a timely and professional manner. Must personalize client engagements to deliver premium service that aligns with our Quality Assurance and branding guidelines
• Achieve Back-Office performance measurement goals including quality assurance, schedule adherence, work output and productivity metrics
• Handle sensitive and confidential information including candidacy and passport information with upmost care and adhere to the CFA Institute Information Security Policy
• Participate in refresher trainings and utilize Global Contact Center SharePoint site (and future tools) to continuously grow knowledge and stay informed of important updates on policies and procedures. This is critical and it is essential to do so in a quick and agile manner to ensure accurate information is provided to our clients in every interaction
• Demonstrate effective decision-making skills and agility
• Collaborate with the Manager, Training and Development to support training for variable staffing and serve as Subject Matter Expert
• Serves as Subject Matter Expert on all Back Office duties by providing expert guidance to team members and the Global Contact Center
• Closely collaborates with other departments such as the Credentialing Division (Exam Admin, CFA Program, CIPM & CFA Investment Foundation departments
• Works well under pressure, particularly during high stress periods
• Minimum three years of experience in customer service handling sensitive client data
• Experience as a Global Contact Center Client Services Representative a plus
• Experience with Salesforce Service Cloud Case Management Platform preferred
• Must demonstrate outstanding judgment and mature business skills with the ability to establish a strong rapport with management
• Detailed-oriented and highly organized with the ability to handle multiple tasks simultaneously
• Excellent interpersonal skills including a professional and diplomatic demeanor
• Fluency in English required, knowledge of additional languages would be useful
• Must demonstrate outstanding stewardship and relationship building/management skills to expand the mission of CFA Institute
• Excellent communication skills including written, verbal, listening, and presentation
• Flexibility in competently juggling competing priorities and changing expectations
• Global cultural orientation and working experience
• Very high level of organizational and time management skills, ability to work independently
• Must demonstrate excellent problem solving skills
• Willingness to ask questions, demonstrate curiosity
• Must demonstrate good judgment and mature business skills
• Proficient using standard office software such as Word, PowerPoint, Excel, Outlook
• Client-Focus - Demonstrates strong client service orientation, internally and/or externally; explores ways to improve service within organizational parameters; provides high levels of service; embraces the concept of client
• Communication Skills - Able to assert one's ideas and persuade others; communicates clearly; excellent verbal, written, listening, and presentation skills
• Teamwork - Recognizes interdependencies in cross-functional projects; works collaboratively and productively with others to achieve results; works toward consensus when team decisions are required and supports team decisions; looks for opportunities to develop, maintain and strengthen partnerships with others inside and/or outside the organization
• Personal Accountability - Effectively manages time and priorities in order to meet deadlines and expectations; respects others’ time; takes initiative as appropriate; has self-motivation and a strong work ethic; and accepts responsibility for own actions
• Organizing– Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently
• Priority Setting – Spends time on what’s important; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus
• Time Management – Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities; can attend to a broader range of activities
• Learning on the Fly– Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues for improvement; enjoys the challenged of unfamiliar tasks

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Back Office Executive Resume Examples

Are you a back office executive looking to get your foot in the door? While it’s important to have great job experience and skills, without a resume that accurately reflects your strengths and experience, you won’t get noticed. Writing a solid resume is the key to getting noticed and getting the job you want. This guide will provide you with tips and examples to help you write your own back office executive resume.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Back Office Executive

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly organized and detail- oriented professional with 6+ years of experience working as a Back Office Executive in fast- paced work environments. Experienced in managing administrative tasks, creating and maintaining filing systems, and ensuring up- to- date records of client information. Possess excellent communication and problem- solving abilities and is able to establish and maintain effective professional relationships with colleagues and clients.

Core Skills :

• Document Management
• Customer Service
• Problem Solving
• Office Administration
• Multi- tasking
• Time Management

Professional Experience :

• Back Office Executive, XYZ Company, January 2014 – Present
• Responsible for providing administrative and clerical support to the office staff
• Prepare and maintain detailed reports, spreadsheets, and databases
• Ensure accuracy, completeness, and timely processing of documents and forms
• Monitor and maintain client records and correspondence
• Process customer payments and respond to inquiries
• Create weekly and monthly performance reports

Education :

• Bachelor of Science in Business Administration, ABC University, 2010 – 2014

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Back Office Executive Resume with No Experience

Objective To obtain a challenging Back Office Executive role with a reputable organization that allows me to apply my skills, knowledge, and experience.

Recent graduate with a Bachelor’s degree in Business Administration and a passion for back- office operations. Possesses the enthusiasm and knowledge necessary to excel in a back- office role. Committed to working hard and providing superior customer service.

• Strong organizational, time management and problem- solving skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Detail- oriented and able to multi- task
• Excellent team player

Responsibilities

• Assisting in the daily operations of the back office
• Ensuring the accuracy of all data entering and leaving the back office
• Responding to customer inquiries in a timely and professional manner
• Managing and organizing files and documents
• Maintaining a clean and organized work environment
• Creating reports and presentations as requested by management

Experience 0 Years

Level Junior

Education Bachelor’s

Back Office Executive Resume with 2 Years of Experience

A highly motivated and dedicated back office executive with 2 years of experience working with a global financial institution, providing customer service and support to clients. Possesses excellent communication skills, an eye for detail, and an organized and efficient work ethic. Proven track record of managing back office operations and ensuring the highest level of customer satisfaction.

• Customer service
• Data analysis
• Document handling
• Problem- solving
• Product knowledge
• Time management

Responsibilities :

• Provide customer service to clients by responding to inquiries, solving issues, and providing information
• Handle and process documents related to back office operations
• Maintain client data and records for accurate tracking and processing
• Perform data entry and analyze data to ensure accuracy and integrity of customer information
• Assist in developing customer service policies and procedures
• Conduct research and product analysis to identify customer needs
• Manage back office operations, staying up to date on industry trends and changes
• Ensure customer satisfaction by providing timely customer feedback and addressing customer inquiries and concerns
• Organize and prioritize tasks to maximize efficiency and meet deadlines

Experience 2+ Years

Back Office Executive Resume with 5 Years of Experience

I am a highly motivated and experienced back office executive with 5 years of experience in the professional field. I have a sharp eye for detail, excellent organizational skills and an ability to multitask and prioritize with ease. I am proficient in data entry, document organization, research, customer service and administrative tasks. My interpersonal and problem- solving skills are well- honed, and I have a passion for identifying and resolving issues quickly and efficiently. I am highly- skilled in database management, data mining and reporting.

• Strong knowledge of back office operations
• Excellent problem- solving and organizational skills
• Advanced computer skills, including database management and data mining
• Highly detail- oriented
• Ability to multitask and prioritize
• Interpersonal and customer service skills
• Excellent communication skills
• Manage back office operations, including data entry, document processing, research, customer service and administrative tasks
• Organize, input and maintain data accuracy in the database
• Interact with clients and customers to solve inquiries and issues
• Perform data mining and generate reports
• Create and maintain filing systems in a timely manner
• Monitor and review back office operations to ensure accurate and timely completion of tasks
• Provide administrative support for the staff members
• Collaborate with other departments to ensure the smooth running of operations

Experience 5+ Years

Level Senior

Back Office Executive Resume with 7 Years of Experience

Dynamic and highly motivated professional with 7 years of experience as a Back Office Executive. Demonstrated expertise in working with teams and managing day- to- day back office activities. Experienced in solving customer queries and complaints in a professional manner. Skilled in managing administrative tasks, preparing reports, tracking information, and maintaining databases. Possess excellent organizational and communication skills.

• Database Management
• Report Preparation
• Administrative Tasks
• Problem- Solving
• Team Leadership
• Interpersonal Skills
• Led back office support staff and managed administrative tasks related to day to day operations.
• Developed and implemented process and procedures to streamline workflow.
• Tracked and maintained customer information and records.
• Analyzed customer complaints and queries and provided timely and accurate solutions.
• Prepared reports, documents and presentations for senior management.
• Conducted trainings and orientations for new staff.
• Monitored performance of team members and provided feedback for improvement.
• Developed and maintained relationships with internal and external stakeholders.

Experience 7+ Years

Back Office Executive Resume with 10 Years of Experience

A highly experienced Back Office Executive with 10 years of experience in providing administrative and technical support. Possess excellent organizational and communication skills and the ability to multitask with ease. Highly proficient in developing strategies and solving problems to ensure business targets are met. Self- motivated and proactive with the ability to work under pressure.

• Proficient in problem solving
• Ability to work under pressure
• Ability to multi- task
• Highly organized
• Skilled in developing strategies
• Proficiency in Microsoft Office
• Provide administrative and technical support to departments
• Assist in the management and implementation of systems and processes
• Prepare and update records and documents
• Handle phone calls and inquiries
• Maintain up- to- date records of reporting and filing
• Monitor and analyze data to identify trends and patterns
• Respond to customer inquiries and provide accurate information
• Develop and implement strategies to improve operational efficiency and productivity
• Identify and troubleshoot technical and operational issues
• Prepare reports and analyze data for management review

Experience 10+ Years

Level Senior Manager

Education Master’s

Back Office Executive Resume with 15 Years of Experience

A highly motivated and well organized professional with over 15 years of experience as a Back Office Executive. Highly skilled in customer service, data entry, filing and data management with excellent communication and interpersonal skills. Proven ability to effectively coordinate and administrate resources to optimize efficiency and productivity. A highly driven individual with a strong capacity to work well autonomously or in team environments.

• Strong organizational and administrative abilities
• Excellent customer service and problem solving abilities
• Proficient with data entry and data management
• Proficient in Microsoft Office Suite
• Expert filing and archiving capability
• Well organized and motivated
• Managing and coordinating back office operations
• Providing customer service and responding to customer inquiries
• Answering phone calls and emails in a timely manner
• Data entry and filing documents
• Creating and maintaining databases
• Assisting in the day- to- day administrative tasks
• Ensuring that all tasks are completed in a timely and accurate manner
• Assisting with HR activities such as recruitment, onboarding and training

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Back Office Executive resume?

A Back Office Executive is a professional who provides administrative and technical support to organizations. They are responsible for the smooth running of the business’s administrative and technical activities. A good resume for a Back Office Executive should include the following sections:

• Objective: A concise and compelling statement of your career goals and why you are the perfect fit for the role.
• Education: Include all relevant educational qualifications, such as degrees, diplomas, and certifications.
• Experience: List all relevant work experience, including the duties and responsibilities associated with each role.
• Skills: Highlight any technical, analytical, and communication skills that are required for the position.
• Achievements: Include any awards or accolades that demonstrate your professional excellence.
• Projects: Detail any projects you have worked on and the results achieved.
• References: Provide contact details of two to three professional references.

These sections should make up the core of your resume. Anything else should be considered as optional, depending on the job requirements. With these sections in place, your resume should provide a comprehensive overview of your professional expertise and make a strong case for why you are the ideal candidate for the job.

What is a good summary for a Back Office Executive resume?

A good summary for a Back Office Executive resume should highlight the candidate’s experience with managing a variety of back office operations, such as accounting, budgeting, payroll, and data entry. The summary should also mention the candidate’s experience with developing and implementing policies and procedures to improve back office efficiency. The summary should also include any relevant education, certifications, and qualifications that make the candidate an ideal candidate for the back office executive position. Finally, a good summary should demonstrate the candidate’s ability to be a team player and to work independently to maintain the highest level of productivity and accuracy.

What is a good objective for a Back Office Executive resume?

A Back Office Executive is responsible for managing and organizing the back end operations of a business. This role requires excellent organizational, administrative, and communication skills. An effective resume objective for a Back Office Executive position should focus on the applicant’s ability to effectively manage the administrative aspects of the job.

Here are some objectives that could be used on a Back Office Executive resume:

• To secure a Back Office Executive position, utilizing my organizational and customer service skills to contribute to the efficiency of the office.
• Seeking a position as a Back Office Executive to utilize my knowledge of administrative operations and procedures to provide excellent service and customer satisfaction.
• Highly organized and detail-oriented professional with experience in back office operations and customer service, looking for a Back Office Executive position.
• To leverage my knowledge of administrative operations to efficiently manage the back end operations of a business.
• Looking for a Back Office Executive position to contribute my organizational and customer service skills to create a productive, effective workplace.

How do you list Back Office Executive skills on a resume?

A Back Office Executive is responsible for carrying out administrative activities within an organization. They are responsible for providing administrative, clerical, and technical support to both employees and the organization. When writing a resume the applicant should include a list of skills that demonstrate their ability to effectively serve in this role.

Below is a list of skills that should be included on a resume for a Back Office Executive:

• Professional communication skills: The Back Office Executive must be able to communicate in a professional manner with internal and external stakeholders.
• Ability to prioritize tasks: The Back Office Executive must be able to prioritize tasks in order to meet deadlines and achieve goals.
• Self-motivated: The Back Office Executive must be self-motivated and take initiative when needed.
• Knowledge of administrative processes: The Back Office Executive must have knowledge of administrative processes such as filing and record keeping.
• Time management: The Back Office Executive must be able to manage their time effectively in order to stay on task.
• Organizational skills: The Back Office Executive must be organized and able to keep accurate records.
• Computer literacy: The Back Office Executive must have a good understanding of computer applications, both for administrative and clerical tasks.
• Problem-solving skills: The Back Office Executive must be able to identify and solve problems independently.
• Detail-oriented: The Back Office Executive must have an eye for detail and be able to pay attention to small details.

What skills should I put on my resume for Back Office Executive?

Are you looking to improve your resume as a Back Office Executive? Make sure your skills section highlights the qualifications employers are looking for when considering you for the job. Here are some key skills to consider listing on your Back Office Executive resume:

• Data Entry: Demonstrate accuracy and speed in data entry tasks, including transcribing and entering data into a computer system.
• Problem Solving: Proven ability to troubleshoot and resolve complex issues quickly and efficiently.
• Organization: Possess a system for managing multiple tasks and deadlines with a tremendous attention to detail.
• Processing: Experienced in processing paperwork, filing documents, and delivering correspondence in a timely manner.
• Communication: Possess strong written and oral communication skills, with the ability to interact with people of all levels.
• Proficiency in Office Software: Highly familiar with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Database Management: Experienced in managing, inputting, retrieving, and manipulating data in a database.
• Interpersonal Skills: Skilled in building and maintaining strong interpersonal relationships with colleagues and customers.

Key takeaways for an Back Office Executive resume

When writing a resume for the role of Back Office Executive, it is important to consider the many duties and responsibilities that the job entails. As a Back Office Executive, you will be responsible for a variety of tasks, including providing administrative and customer service support, managing data and information, and processing payments. As such, it is essential to include the necessary skills and qualifications that demonstrate your ability to excel in this role. Here are some key takeaways for creating an effective Back Office Executive resume.

• Highlight Your Technical Skills: When writing a Back Office Executive resume, it is important to highlight your technical skills and qualifications. Include any certifications, training, and experience that demonstrate your proficiency with software, computers, and other technology.
• Emphasize Your Organizational Skills: As a Back Office Executive, it is essential to demonstrate your organizational and time management skills. Highlight any experience that demonstrates your ability to work efficiently and to prioritize tasks.
• Include Your Communication Skills: Working in a back office position requires excellent communication skills. Be sure to highlight any experience that demonstrates your ability to communicate effectively with colleagues, customers, and vendors.
• Demonstrate Your Problem-Solving Abilities: Back Office Executives are often required to troubleshoot and solve problems. Include any experience or qualifications that demonstrate your problem-solving and analytical skills.
• Showcase Your Attention to Detail: As a Back Office Executive, it is essential to demonstrate your attention to detail. Include any experience that showcases your ability to pay close attention and double-check your work.

By following these key takeaways, you can create an effective resume that will demonstrate your qualifications and help you land your desired Back Office Executive position.

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Back Office Manager Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Back Office Manager
• Back Office Operations Manager
• Back Office Support Manager
• Operations Manager
• Office Manager
• Office Coordinator
• Operation Support Manager

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Back Office Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., back office manager resume sample.

A back-office manager is responsible for work performed by back-office employees. The back-office manager often supervises other back-office employees in entry-level to mid-level positions. While the professional background for back-office managers can be any relevant course, they are mostly sourced from engineering, business management, accounting, or mathematics fields. Back-office managers are usually excellent communicators, thanks to the nature of their work. A back-office manager's resume for a professional with 10+ years of experience should focus on the impact of their work. This means demonstrating the effect of your actions on, say, a company's bottom line, departmental efficiency, etc. This helps the hiring manager assess the value you will add to their company if they hire you.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your back office manager resume in 2024,    demonstrate your back-office organizational and coordination skills.

As a professional supervising numerous, often-times unrelated tasks across different back-office departments, demonstrating that you're up to the task is essential. Point out in your back-office manager resume your ability to manage cross-functional teams and oversee numerous business processes. Being able to work across different time zones is also a valuable skill.

   Show growth in your back-office manager career

A back-office manager role is a senior role, so you need to demonstrate initiative and leadership. The ability to maximize business processes and performance improvement initiatives will hinge on previous exposure and familiarity with such duties. A career with an upward trajectory showing transition from junior to senior roles will inspire confidence in your professional abilities.

Back Office Operations Manager Resume Sample

Back office support manager resume sample, operations manager resume sample, office manager resume sample, office coordinator resume sample, operation support manager resume sample.

We spoke with hiring managers at top companies like Amazon, Walmart, and Target to understand what they look for in back office manager resumes. The following tips will help your resume stand out and increase your chances of landing an interview.

   Highlight your experience managing back office operations

Hiring managers want to see that you have experience managing the day-to-day operations of a back office. Focus on your responsibilities and achievements in areas such as:

• Order processing and fulfillment
• Inventory management
• Customer service and support
• Data entry and record keeping

For example:

Managed a team of 12 back office staff, processing an average of 500 orders per day with 99.5% accuracy.

   Demonstrate your ability to improve processes and efficiency

Back office managers are often responsible for finding ways to streamline operations and increase productivity. Show how you have done this in your previous roles.

Weak examples:

• Improved back office processes
• Increased efficiency of the team

Strong examples:

• Implemented a new inventory management system, reducing stockouts by 20% and saving the company $50,000 annually
• Redesigned the order processing workflow, increasing throughput by 30% without adding headcount

   Quantify your impact with metrics and numbers

Whenever possible, use specific numbers and metrics to quantify your impact and achievements. This helps hiring managers understand the scale and significance of your contributions.

For example, instead of saying:

Managed a large back office team and processed many orders

Led a back office team of 20 employees, processing over 1,000 orders per day with an average turnaround time of 24 hours

   Showcase your leadership and people management skills

Back office managers often oversee teams of employees. Highlight your experience in hiring, training, and managing staff.

• Recruited, trained and managed a team of 15 back office associates
• Conducted regular performance reviews and provided coaching to help team members improve and advance in their careers
• Reduced employee turnover by 25% through improved onboarding and engagement programs

   Tailor your resume to the specific job requirements

Read the job description carefully and make sure your resume showcases the specific skills and experience the employer is looking for. Customize your resume for each application.

For example, if a job posting emphasizes:

• Experience with a particular software or system
• Knowledge of certain regulations or compliance requirements
• Specific industry background

Make sure to highlight your matching qualifications prominently on your resume. This shows the hiring manager you are a strong fit for their particular needs.

   Include relevant certifications and training

List any certifications or professional development courses you have completed that are relevant to back office management. This can include things like:

• Supply chain or logistics certifications (e.g. APICS, CSCMP)
• Project management certifications (e.g. PMP, Lean Six Sigma)
• Courses in inventory management, order processing, or customer service

Listing these shows your commitment to developing your skills and knowledge in the field.

Writing Your Back Office Manager Resume: Section By Section

  summary.

A resume summary for a Back Office Manager position is optional, but it can be a valuable addition if you want to provide context or highlight key qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience to summarize. However, avoid using an objective statement, as it's outdated and doesn't add value to your resume.

When crafting your summary, focus on showcasing your most relevant skills, experiences, and achievements without repeating information that's already covered in other sections of your resume. Keep it concise, ideally no more than a short paragraph, and tailor it to the specific Back Office Manager position you're targeting.

To learn how to write an effective resume summary for your Back Office Manager resume, or figure out if you need one, please read Back Office Manager Resume Summary Examples , or Back Office Manager Resume Objective Examples .

1. Highlight your back office management expertise

When writing your summary, emphasize your expertise in back office operations and management. Consider including:

• Years of experience in back office roles
• Key responsibilities you've handled, such as managing teams, overseeing administrative functions, or implementing process improvements
• Relevant skills, such as proficiency in specific software or systems commonly used in back office settings

Here's an example of a summary that effectively highlights back office management expertise:

Results-driven Back Office Manager with 8+ years of experience overseeing administrative operations and leading high-performing teams. Skilled in implementing process improvements, managing budgets, and ensuring compliance with company policies. Proficient in Microsoft Office Suite, SAP, and CRM systems.

2. Tailor your summary to the job description

To make your summary more impactful, tailor it to the specific Back Office Manager position you're applying for. Review the job description carefully and identify the key skills, qualifications, and experience the employer is seeking. Then, incorporate those elements into your summary.

For example, if the job description emphasizes experience with financial reporting and budgeting, your summary might look like this:

Experienced Back Office Manager with a strong background in financial reporting and budgeting. Skilled in analyzing financial data, preparing reports, and identifying cost-saving opportunities. Proven track record of managing back office operations and ensuring compliance with financial regulations.

In contrast, a generic summary that doesn't address the employer's specific needs might look like this:

Hardworking and detail-oriented professional seeking a challenging position in back office management. Excellent communication and organizational skills. Team player with a strong work ethic.

  Experience

Your work experience section is the heart of your resume. It's where you'll spend the most time convincing hiring managers you have the track record of success to excel in the back office manager role you're targeting.

In this section, we'll cover the exact steps to write a work experience section that will impress hiring managers. We'll share what to include and exclude, and provide plenty of examples of what works.

1. Start with a strong action verb for each bullet

When writing your work experience, choose strong action verbs to begin each bullet point. Action verbs create a sense of action and showcase your initiative. They also help you avoid overused phrases like 'Responsible for'.

Here are some strong action verbs to consider for a back office manager:

• Streamlined back office operations, resulting in a 15% reduction in processing time
• Spearheaded the implementation of a new CRM system, increasing customer retention by 10%
• Collaborated with cross-functional teams to develop and execute process improvements
• Managed a team of 5 back office staff, providing coaching and development opportunities

2. Quantify your accomplishments with metrics

Numbers jump off the page and quickly convey your impact to hiring managers. Whenever possible, quantify your accomplishments in the back office with hard numbers.

Compare these two bullet points:

• Responsible for improving back office efficiency
• Improved back office efficiency by 25% through process automation and staff training initiatives

The second bullet is much more impactful because it uses a specific number to quantify the improvement. Other metrics to consider include:

• Size of team managed
• Number of customers/clients served
• Percentage improvements in key metrics like processing time, error rates, customer satisfaction
• Dollar amounts of budgets managed or costs saved

3. Highlight your career progression

Hiring managers love to see a track record of increasing responsibility and career growth. If you've been promoted or taken on expanded roles, make that clear in your work experience section.

One way to do this is to have separate entries for each role within the same company, like this:

ABC Company Senior Back Office Manager June 2019 - Present Bullet point #1 Bullet point #2 Back Office Manager January 2016 - June 2019 Bullet point #1 Bullet point #2

This format draws attention to your increasing level of responsibility and accomplishments over time.

4. Include relevant tools and technologies

Modern back office operations rely heavily on various software tools and technologies. Showcasing your proficiency in relevant tools is a great way to demonstrate your technical skills and industry knowledge.

Some tools and technologies commonly used by back office managers include:

• CRM systems like Salesforce or HubSpot
• ERP systems like SAP or Oracle
• Productivity tools like Asana or Trello
• Data analysis tools like Excel or Tableau

Mention specific tools in the context of your accomplishments, like this:

Implemented Salesforce CRM, resulting in a 20% increase in customer retention and a 15% improvement in team productivity

  Education

When crafting your education section as a back office manager, you'll want to strategically highlight your academic background. Your education section should be concise yet informative, giving employers a clear picture of your qualifications.

In this section, we'll guide you through the key steps to create a compelling education section that showcases your credentials effectively.

1. List degrees in reverse chronological order

Start with your most recent or highest degree first. This helps recruiters quickly identify your current level of education. For each degree, include:

• Name of the degree (e.g., Bachelor of Business Administration)
• Name of the institution
• Location of the institution (city and state)
• Graduation year (optional, especially if it was more than 10 years ago)

Here's an example of how to format your degrees:

Master of Business Administration (MBA) University of California, Los Angeles (UCLA) Los Angeles, CA 2018

2. Include relevant coursework for entry-level positions

If you are a recent graduate or have limited work experience, highlighting relevant coursework can demonstrate your knowledge and skills to potential employers. However, only include courses that are directly applicable to the back office manager role.

Avoid listing generic courses:

• Introduction to Business
• English Composition

Instead, focus on courses that showcase your relevant skills:

• Operations Management
• Business Process Optimization
• Data Analysis for Decision Making

3. Highlight industry-specific certifications

In addition to your formal education, include any certifications that are relevant to your role as a back office manager. These certifications demonstrate your expertise and commitment to professional development.

Some examples of relevant certifications include:

• Certified Business Process Associate (CBPA)
• Lean Six Sigma Green Belt
• Project Management Professional (PMP)

Education: Bachelor of Science in Business Administration University of Texas at Austin Austin, TX Certifications: Lean Six Sigma Green Belt, 2020 Project Management Professional (PMP), 2018

4. Streamline education section for experienced professionals

As a senior-level back office manager, your education section should be brief and focused. Recruiters are more interested in your professional accomplishments and the value you can bring to the organization.

Avoid cluttering your education section:

Bachelor of Science in Business Administration University of Texas at Austin Austin, TX Graduated: May 2005 GPA: 3.8/4.0 Relevant Coursework: Operations Management, Business Statistics, Organizational Behavior

Instead, keep it concise and omit unnecessary details:

B.S. Business Administration, University of Texas at Austin

  Skills

The skills section of your resume is a critical component that showcases your expertise to potential employers. As a back office manager, it's essential to highlight the specific skills that demonstrate your ability to effectively manage back-end operations, streamline processes, and support the overall success of the organization.

In this section, we'll guide you through the key steps to crafting a compelling skills section that will catch the attention of hiring managers and help you stand out from the competition.

1. Tailor your skills to the job description

When applying for a back office manager position, it's crucial to align your skills section with the requirements outlined in the job description. Carefully review the job posting and identify the key skills and qualifications the employer is seeking.

For example, if the job description emphasizes proficiency in specific software tools or methodologies, such as enterprise resource planning (ERP) systems or Lean management, make sure to include those skills prominently in your skills section. This demonstrates your relevance and suitability for the role.

Enterprise Resource Planning (ERP): SAP, Oracle, Microsoft Dynamics Process Improvement: Lean Management, Six Sigma (Green Belt) Data Analysis: Microsoft Excel (Advanced), SQL

2. Highlight technical and industry-specific skills

As a back office manager, it's important to showcase your technical proficiency and industry-specific knowledge. Include skills that demonstrate your ability to leverage technology to streamline processes, manage data, and support business operations.

Consider including skills related to:

• Database management: SQL , Microsoft Access
• Financial software: QuickBooks , SAP Finance
• Project management tools: Microsoft Project , Asana , Trello
• Data analysis and reporting: Microsoft Excel (Advanced), Tableau , Power BI

By highlighting your technical skills, you demonstrate your ability to adapt to and utilize the tools and systems commonly used in back office operations.

3. Categorize your skills for easy scanning

To make your skills section more readable and visually appealing, consider categorizing your skills into relevant groups. This allows hiring managers to quickly scan your skills and understand your areas of expertise.

For example, you can group your skills into categories such as:

• Technical Skills : ERP systems, database management, financial software
• Process Improvement : Lean management, Six Sigma, workflow optimization
• Data Analysis : Microsoft Excel, SQL, data visualization

Skills: ERP systems, Lean management, Microsoft Excel, database management, Six Sigma, financial software, SQL, workflow optimization, data visualization

The example above demonstrates a poorly organized skills section that is difficult to read and doesn't effectively highlight the candidate's strengths. Instead, use categories to make your skills section more scannable and impactful.

4. Quantify your skills with proficiency levels

To provide hiring managers with a clear understanding of your skill levels, consider quantifying your proficiency using terms like "Expert," "Advanced," or "Proficient." This helps employers gauge your level of expertise and determines if you meet their requirements.

Microsoft Excel: Expert SAP ERP: Advanced Lean Management: Proficient

By quantifying your skills, you provide a more accurate representation of your abilities and help hiring managers make informed decisions about your candidacy.

Skills For Back Office Manager Resumes

Here are examples of popular skills from Back Office Manager job descriptions that you can include on your resume.

• Customer Service
• Project Management
• Cooperation
• Financial Analysis
• Office Administration
• Administration
• Back Office Operations

Skills Word Cloud For Back Office Manager Resumes

This word cloud highlights the important keywords that appear on Back Office Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, actuarial science.

C-Level and Executive

Security Manager

• Project Administrator Resume Guide
• Inventory Manager Resume Guide
• Administrative Assistant Resume Guide
• Administrative Coordinator Resume Guide
• Back Office Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Back Office Resume Guide & Examples for 2022

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Back Office Manager Resumes

• Template #1: Back Office Manager
• Template #2: Back Office Manager
• Template #3: Back Office Operations Manager
• Template #4: Back Office Support Manager
• Template #5: Operations Manager
• Template #6: Office Manager
• Template #7: Office Coordinator
• Template #8: Operation Support Manager
• Skills for Back Office Manager Resumes
• Free Back Office Manager Resume Review
• Other Administrative Resumes
• Back Office Manager Interview Guide
• Back Office Manager Sample Cover Letters
• Alternative Careers to a Back Office Employee
• All Resumes
• Resume Action Verbs

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Back Office Resume Sample

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Work Experience

• OFN/Local 49 seniority tracking/maintain position control to track budgeted and vacant positions. Cooperation, Adaptability, Flexibility, Communication, Dependability, Supportive of Team Goals: Work collaboratively with Provider Schedulers, Access Coordinators and Medical Office Administration
• Uses, protects, and discloses DaVita Medical Group patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• $23.62 - $28.33
• Field Testing Defect Analyst
• Production Incident Analyst, Queue Management
• Problem Management/Problem Resolution
• Simple Configuration Updates/Configuration Audits
• Work Incident/Problem Management queue supporting Lab Integrated End to End Testing
• Work Incident/Problem Management queue supporting Field Testing
• Provide input on the effectiveness of incident management making recommendations for improvement
• Responsible for learning PTC capabilities, key technologies used and basic infrastructure used
• Meeting metrics for process flow being managed
• Develop and maintain good working relationship with client counterparts
• Coordinating and managing assigned capability roles
• Previous customer service experience with Consumer Card and Business Card and their products
• Experience working in the following systems: MSS/TSS, ICDP, PCMT, SYS 6040, BLAST, and CLMS
• Work in a time sensitive & highly regulated environment
• Be detail oriented and meet deadlines
• Tier 2 Incident/Problem Management support for Production ready subdivisions
• Tier 3 Problem Management support for Production ready subdivisions
• Use clear, concise and factual business and technical communications on incident status
• Create/Update system documentation, troubleshooting guides, and other key documentation to aid in more efficient future resolution
• Manages incident activity to ensure all tickets are being worked within SLA, while maintaining SLA response time; maintain ticket related data
• Develop and produce metrics reports on application performance and SLAs, Compile data required to support the reporting of a PTC Event for inclusion in the filings to the FRA
• Identify Root Cause Analysis for incidents & provide remediation plan to functional teams

Professional Skills

• High levels of analytical and information technology skills, strong Excel skills
• Reading, writing, arithmetic, good communication skills, PC and word-processing skills
• Strong analytical skills – Sharp technical acumen complimented by strong industry knowledge
• Strong problem solving, analytic, conceptual and critical thinking skills
• Presentation and Facilitation Skills: The ability to present to an audience and effectively manage learning
• Strong problem-solving skills, good judgment, attention to detail and follow-through
• Strong organizational skills and ability to make decisions regarding sensitive information

How to write Back Office Resume

Back Office role is responsible for insurance, customer, intermediate, excel, microsoft, general, organizational, travel, database, training. To write great resume for back office job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Back Office Resume

The section contact information is important in your back office resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Back Office Resume

The section work experience is an essential part of your back office resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous back office responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular back office position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Back Office resume experience can include:

• Strong verbal and written skills to effectively communicate with the department manager, client and insurance carriers is required
• Strong organizational skills, able to multitask, and great attention to detail
• Fluent Hungarian and good English skills
• Proven ability to master the required IDX and Lawson computer skills
• Strong organizational skills; attention to detail
• Strong Excel skills – vlookups, pivot tables, macros, VBA

Education on a Back Office Resume

Make sure to make education a priority on your back office resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your back office experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Back Office Resume

When listing skills on your back office resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical back office skills:

• Efficient in prioritizing extensive workloads with keen organizational skills, time management and effective communication methods
• Typing skills and good literacy essential
• Strong analytical and problem solving skills and attentive to detail
• Excellent communication, problem solving, negotiation and soft skills, confident telephone manner
• Strong computer skills: ability to multi-task & toggle into multiple systems​
• Excellent customer treatment and follow up skills

List of Typical Experience For a Back Office Resume

Experience for back office analyst resume.

• Analytical, conceptual and innovative thinking scope as well as profound negotiation skills
• Detective-like troubleshooting skills
• Experience in dealing with Credit Insurance / Credit Management
• Experience with Object Oriented Programming (Java, Python, Scala, Ruby etc.)
• Experience with Scripting Languages (Perl, Bash, etc.)
• Experience with Relational Database Programming (SQL, PL/SQL, etc.)
• Very good eye for detail
• Strong knowledge in Unix and Windows platforms

Experience For Back Office Coordinator Resume

• Strong knowledge in MS Excel-VBA
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients
• Utilize industry experience to facilitate negotiations and execute confirmations of gas transactions
• Provide prior authorization support for health care provider to ensure they have complete information initially
• Check traders supply accurate deal-sheets/electronic download reports for trades validated within our ‘in-house’ trading system, (the BOOK)
• Log all incoming service tickets and invoices as validation of receipt
• Experience in pricing
• CCMS and Synergy experience ​
• Microsoft Office experienced (Excel in particular)

Experience For Claims Analyst, Back Office Resume

• Good level of English – verbal and written communication
• At least one year experience in Mobile Money- Back office operations
• Providing training: end to end training process (from NJ arrival to official transition to the production area)
• Experiencing managing field testing defects and the resolution process
• Understanding of back office operations in a trading or clearing environment
• Forecasting & Capacity Planning
• Preparing EOD reports about the performance according to expectations and requirements
• Coaching and mentoring of the Ops analysts (based on errors: in audits and collections, disputes, on the floor shadowings etc.)

Experience For Back Office Medical Assistant Resume

• Generating and implementing ideas for improvement of the market’s quality (standard and out-of-the-box)
• Stocking and ordering supplies / materials in exam rooms
• Working knowledge of appropriate governmental and commercial coding systems and reimbursement associated with such codes
• Assisting with FX collateral management and rate uploads to NIKE’s ERP system
• Processing of trade amendments at direction of Portfolio Managers/Traders
• Ensuring all trade affirm/settlement deadlines are met throughout the day and trade/positions discrepancies are resolved in a timely manner
• Accounting departments in Europe, US and South America (GL, AP, AR, and Global IICS)
• Accounting departments in US (GL, AP, AR, and Global IICS)
• Understanding of HIPAA requirements

Experience For ALM Treasury Back Office Money Market Analyst Resume

• Calling insurance companies
• Understanding of stock control and version control desirable
• Working knowledge in common business tools such as: Microsoft Excel, Microsoft Word
• Working knowledge of Microsoft Excel, Word and Outlook required
• Understanding of Regulation E
• Performing quality audits
• Billing report generation

Experience For Nuclear Back-office Leader Resume

• Managing customer requests and queries
• Performing collections (for NJs and low performers)
• Taking part in Ops team huddles (as per business needs)
• Assisting physician and/or physician extender with patient
• Scheduling patients / appointments
• Logging, assigning, tracking progress of complaints & claims from receipt to completion

Experience For Global Contact Center Back Office Specialist Resume

• Ensuring a smooth invoicing process by setting up the right vendor and master data
• Entering customer orders and following them up
• Facilitating the invoicing process
• Managing and maintaining material and vendor database
• Ensuring smooth sales process by entering the right customer orders of our ca. 85.000 products

Experience For Banking Back Office Deposit Operations Consultant Resume

• Maintaining our reputation by your professional and helpful attitude towards our customers
• Being the face and voice of one of the largest global energy company
• Is involved in the handling of office works as issuing, processing, following up, checking, transferring, reporting
• 2-5 working with terminal data and/or maintaining data relative to pricing/rating of customers/products sales data
• Assist with identifying, developing and preparing reports and analysis related to management needs and performance indicators for the Back Office team

Experience For Back Office Platforms Domain Architect Resume

• Assist with troubleshooting any back office process issues, collaborating with Accounting, Treasury and Process Support
• Performs billing and data entry tasks for payments, write offs, claim management, reporting, etc. for Home Care and Hospice billing
• Decision-making based in logical thinking, considering risks, costs, and customers’ impact
• SAP system knowledge, especially in the area of FI & SD including customizing as well as profound knowledge in SAP Business Warehouse
• Process knowledge in the area of hedging against risks arising from foreign currency transactions
• Prepares patients for physical examinations, including vital signs and assists physician during exams
• Create, send, and track all trade confirmations including managing trades confirmed through electronic confirmation platform
• Assist with settlement and invoicing helping to research invoice differences
• Shows ability to understand cash posting and other related transactions as it pertains to billing primary/secondary claims

Experience For Head of Back Office Operations Resume

• ​Submitting authorizations for testing
• ​Answering phone calls, taking messages
• Ensure that accurate trading information is represented within the BOOK by confirming deals with counterparts on a daily basis
• Superior understanding of Non Fraud claims processing​ Knowledge Regulation E
• Superior understanding of Non Fraud claims processing​ Knowledge Regulation E and Nacheha
• Assist Sales staff on resolution of billing and reporting issues
• Assist Sales staff on resolution of billing and reporting issue
• Proactively identifying and resolving potential trade/position, fail, operations risks before they arise and escalate issues
• Liaison for the Operations group to Fund's administrators and Service Providers to assist them in completing month end NAV reporting as necessary

List of Typical Skills For a Back Office Resume

Skills for back office analyst resume.

• Effective communication skills and customer service mentality
• Good computer applications skills (MSOffice, excel ..)
• Strong interpersonal skills & a team player
• Good listening skills and patience are necessary
• Strong communication skills, personable
• Excellent customer service skills with the ability to resolve problems and difficult challenges

Skills For Back Office Coordinator Resume

• Excellent written and oral communication skills​
• Good Managment skills
• Organize RES hardware and software skills training for new and existing team members
• Critical thinking and analytical skills are required to perform daily tasks
• Exposure to Treasury Management Systems desirable, - French language skills desirable

Skills For Claims Analyst, Back Office Resume

• Experience of relevant experience
• Interaction Management: Effectively handling and addressing issues and requests from the service deliver team of the deal/project
• To manage effectively designated work/stock levels to achieve targets & SLA’s set & escalate as appropriate
• Exhibit exemplary customer service skills when working across diverse organizations including internal, Field, Vendor and positions of authority
• Strong knowledge and skill in database query including Sybase, MSSQL and Oracle
• Is able to work on their own initiative and drive their own performance and skills
• Working knowledge and hands on experience of medical reimbursement with some medical billing background
• Having previous work experience in Back Office
• Good understanding of accounting principles and applications such as Accounts Receivable posting and patient billing

Skills For Back Office Medical Assistant Resume

• Demonstrates ability to quantify billing error trends and effect process change in supporting hospital systems by way of Charge Master loading/auditing/review,
• Flexible; able to continually adapt to changing priorities in a fast-paced trading environment while maintaining calm and motivational attitude
• Ensure quality assurance by validating IT solution and coordinating UAT with business users,
• Ensure quality assurance by validating IT solutions and coordinating UAT with business users
• Experience w/ working in a back office environment
• Experience troubleshooting systems and applications
• Experience with managing incident queues

Skills For ALM Treasury Back Office Money Market Analyst Resume

• Strong knowledge of EOBs/ERAs and billing claim and payment cycles for medical accounts
• Claims experience
• Provide effective and timely communication to all relevant organizations and individuals
• Experience in a similar function
• Persistent, attention to details, follow through, good attendance

Skills For Nuclear Back-office Leader Resume

• Four (4) years related experience with reimbursement assistance or third party billing
• Business Acumen: Knowledge of business processes and awareness/understanding of the BPO Philippines DC priorities and initiatives
• Banking experience
• Strong fraud background/knowledge
• Knowledge of effective teamwork dynamics between front and back office staff
• Experience in supporting market clearing activities initiated by HK Stock exchange
• Medicaid and Commercial Home Health and Hospice: billing, payments and denial management experience

Skills For Global Contact Center Back Office Specialist Resume

• Related experience with medical billing and follow-up
• Customer focused – solid understanding of the customers
• Relevant industry experience, particular around the Back Office functions within Investment Banking
• Experience in supporting Cash Equities, Fixed Income and Finance systems
• Experience in supporting middle to back office systems and front to back functions in the global environment

Skills For Banking Back Office Deposit Operations Consultant Resume

• Excellent knowledge of language and cultural context in the countries supported
• Experience in back office or customer service (B2B or B2C)
• Self-direct to highest priority
• Effective written communication in problem management write-up and/or documentation for knowledge management
• Experience in a Claims or Fraud environment
• Experience in a Fraud/Non Fraud Claims area
• 2 / 5 years trade support/trade lifecycle experience in equity, fixed income, listed derivatives and trade, cash activity, and position reconciliations
• Previous customer service experience for Consumer Card
• Previous experience of an admin type role

Skills For Back Office Platforms Domain Architect Resume

• Organised and able to prioritise own work load
• Use of Microsoft Excel, Word, PowerPoint and outlook to a good level essential
• Experience with Homecare and Hospice software system
• Experience Microsoft Office programs
• Business acumen and proven ability to work collaboratively with cross-functional areas
• Team oriented attitude, ability to multi-task, be flexible to change, and manage priorities
• Experience in Fraud or Claims environment

Skills For Head of Back Office Operations Resume

• From 0 to 2 years’ experience
• Demonstrated ability to build consensus amongst stakeholders
• Experience in at least two areas across Cloud, BI, Workflow, Payments, Risk or Finance systems would be useful
• Support the CRT teams in mitigating the impact of the initial experience
• Relevant experience in the field of Customer Service or in SSC environment is an advantage
• Experience in O&M environment of cellular networks with majority on LTE networks
• Demonstrates a knowledge of electronic billing software focus on ePremis
• Experience with billing applications (ePremis, SSI, etc.)

List of Typical Responsibilities For a Back Office Resume

Responsibilities for back office analyst resume.

• Experience of accounts receivable or medical billing experience
• Experience in a Customer Service or Sales environment
• Prepare the spreadsheet for client account’s balances (CAV-Loro) and send it to Middle Office to input in Kondor and then validate of the input
• Work experience from an international environment is an advantage
• Experience in a similar position is an advantage
• SME or project experience
• Tore Operations experience

Responsibilities For Back Office Coordinator Resume

• Project management experience and/or leadership
• Experience of senior technology leadership
• 2+ years customer service experience and 2+ years medical or insurance industry
• Able to demonstrate a clear attention to detail
• Consistently good performance over the span of at least 2 months
• Similar work experience
• Workforce Management experience (preferential)
• Accurate and timely processing of confirmations and invoicing/payments of all transactions; - Ensuring all entries within the trading book are correct

Responsibilities For Claims Analyst, Back Office Resume

• Customer Service: Consistently meeting and exceeding the needs of customers according to agreed levels of service
• Perform data analysis and fulfill data requests required to conduct decisioning on rating activities and subsequent data enrichment
• 2-5 working with terminal data and/or products and pricing
• Support one of the strategic initiatives of the organization related to the Material Sourcing Optimization by making iNUO sustainable
• Assume responsibility for full lifecycle development including requirement, structure, execution, testing, and release to production
• Support meeting FRA reporting guidelines for PTC incidents as needed
• Be proactive in sorting all Call Centre/Vodashop glitch that has been reported to Back office and provide feedback regarding resolution on time
• To control the trade Capture of local Securities, FX and Money Markets trades processing and it’s Settlement

Responsibilities For Back Office Medical Assistant Resume

• Researches potentially fraudulent addresses, names, orders and other data using available investigative tools
• Completes files and system documentation accurately and according to guidelines prescribed by leadership
• Oversees back office scheduling and leads all back office personnel under the direction of Center Leadership
• Support in carrying out multiple reports from a wide range of sources on a weekly and
• Support the management of asset servicing & settlement services

Responsibilities For ALM Treasury Back Office Money Market Analyst Resume

• Support program activities, drafting plans and SAL
• Cooperation with business owner for testing activities
• Show knowledge of CPT, HCPCS, Revenue Codes and ICD10 coding
• Resolve daily Trade Affirmation breaks and fails between UBS O'Connor and external executing brokers / prime brokers and custodians
• Daily communication within the Operations team and Prime Brokers regarding reconciliations of position, trade, cash activity breaks and trade settlement issues
• Resolution of daily cash activity breaks between internal Accounting system and the Prime Brokers and custodians
• User testing of systems and application upgrades and development enhancements

Responsibilities For Nuclear Back-office Leader Resume

• Able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately
• Proficiency working with Microsoft Office tools (Excel, Word, Outlook) ◦ Administrative tasks are a key importance in this role
• Think logically when working on customer accounts
• 2 – 3 years previous medical office setting; more back-end office work than clinical
• Self-starting personality, pro-active, enthusiastic and self-motivated
• Develop applications and collaborate with outside parties to implementing vendor systems
• Manage reconciliation systems, reporting systems, and market data systems

Responsibilities For Global Contact Center Back Office Specialist Resume

• Facilitate groups of subject matter experts and fix agents in the Back Office, and others as needed, through troubleshooting activities as they arise
• Competent working in and around Service Now, Service Desk, HP ALM or a similar tool
• Have ability to work independently and within a team in completing daily job tasks
• Confident liaising with clients and suppliers and various internal departments
• Able to confidently present information to clients using power point essential
• Positive attitude towards work and getting things done

Responsibilities For Banking Back Office Deposit Operations Consultant Resume

• Accepts responsibility and avoids pointing blame at others
• Major functions include confirmations, settlements, documentation, street-wide reconciliation and regulatory reporting
• For any activity or services; such as payment processing, loyalty cards services, CRM
• For clients; like banks, telecom operators, utilities, public services and/or for internal units; like finance or purchasing departments
• Understand and formalize business processes and workflows and their relations with existing and future applications,
• Grow a partnership with users, leading interviews with business users to define and analyze requirements,
• Provide training and functional support to users,
• Understand and formalize back office business processes, workflows and their relations with existing and future applications
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, and use cases

Responsibilities For Back Office Platforms Domain Architect Resume

• Provide training and functional support to users
• Work in a fast paced environment, managing all cash flows and associated risks related to derivative transactions across our global client base
• Positive and optimistic approach to problem-solving
• Medical Billing (Physician)
• ​Performing vital signs
• All related Filing
• Perform check to ensure previous day’s Notice Account instructions to/from external third party financial providers have been carried out

Responsibilities For Head of Back Office Operations Resume

• Ensure that all RBC and jurisdictional Risk & Compliance procedures are adhered to in respect of Client Treasury Services’ portfolio of clients, specifically those related to client confidentiality, KYC, account opening and documentation and verification of client instructions
• Ensure all the scanning and filing relating to Client Treasury Services’ portfolio of clients is kept up to date
• To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with T&C’s
• To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
• Open to a shifting schedule, including weekend work (24x7)
• Currently operating in a similar role in another organization

Related to Back Office Resume Samples

Back office assistant resume sample, back office manager resume sample, office admin resume sample, enterprise data office resume sample, director, office resume sample, room supervisor resume sample, resume builder.

• Format a resume with a template Video
• Format using tables Video
• Tools for better resumes Video

Format a resume with a template

Here’s how to download and use a template to create a sharp resume. We’ll show how you can cut and paste parts of your old resume and make the fonts and spacing look perfect.

Whether you’re online or offline go to FILE > New and search for “Resume.”

Preview and click the one you want to open.

You can start typing right away or cut and paste text into the document.

After pasting old text, it might look funny, or not formatted correctly. Select Ctrl to see Paste Options and choose one like Keep Text Only . Then the text use the font and formatting of the new resume.

Six steps to developing a great resume

Microsoft resume templates  

Look up words in the thesaurus

Most people submit resumes online these days, but there are still reasons why you need a paper resume.

A big one is at the interview. You want to come in with copies of your resume so you can hand it to the person.

So they don’t have to scramble to find the copy of theirs or look for on their computer.

So I’m going to show you a couple of different ways of formatting a resume.

First of all it’s going to be with a template.

I’m going to open up Word 2013 here, and it opens to this new gallery view that shows off templates.

If you have an earlier version of Word, you just want to go to FILE and New and you’ll be able to search for resume or search for templates.

I’m going to type in “Resume”.

If I was offline I get about a dozen or so resumes, here online I can get the full power of Office.com .

I can get a couple hundred I can look for.

Some with categories, occupations… Let me just click on this thumbnail, I can see a little bigger thumbnail, and I can click through these arrows to find one I like.

You can also see customer ratings which is Ahh..You know that way you can see what’s populate what people like.

I’m going to use this one here called the Timeless design . Open that up. And it populates with my name.

Today I’m Daryl McFarland. And it gives you some instructions of how to use the template if you need that or you can just start typing away with your new objective here for your resume.

Now with resumes, most of the time people have older resume, they may cut and paste in, they want to format it so let’s look at that for a few moments here. I’m going to open up some text that I have here.

And just cut and paste this objective.

And you want to ahh.. make sure you know each resume has to have a different objective for each company.

Don’t want to be general. You want to be specific with your resume.

So, here I have the text that I want but, of course, it looks a little different. The font size is wrong.

There is a couple of different ways to change the formatting. You can look at styles. Some people use Format Painter .

But when you cut and paste, if you don’t touch any other keys, you get this little box here at the end, with a little clipboard that says Ctrl by it.

Ctrl is the shortcut. So let me click Ctrl . And it opens up Paste options. And it gives me several options I can use.

I can use this one called Keep Text Only . And look, it shrinks down my text. Perfect. So that’s good. Let’s do it one more time.

We’re going to grab some of these old skills I have and I’ll update them as I work this new resume. Again, little too big.

Now notice this last line I have some bold text in it.

I want to keep that bold text but if I chose the option -- Keep text only , it strips out all formatting.

So hyperlinks and everything is striped out so I don’t want to use that.

I want to go over here and Merge Formatting , and there, it keeps the bold and also makes the text look proper for this template.

Templates in general especially in resumes, templates have what we call control content.

If you look up here we have boxes for street address, telephone, email.

That just gives you some structure to the template, you can delete those if you want.

Also down here in the experience area we have this.

If you don’t want it, again you can just simply right-click and remove content control and it’ll strip that away.

A lot of times people just want to update a resume with a different look.

You can do that really quickly with the DESIGN tab. Let’s go over there.

So click DESIGN and I get all this formatting options here at the top and I can just mouse over and my resume changes, it previews.

Now some of these look good. Some of them really don’t look good.

But it’s a quick way to kind of get a different look for your resumes.

Because sometimes we just want a fresh start with a new resume. You can also do that with Themes over here on the far left.

Themes are a great way to control color, font size, spacing.

I use it a lot for PowerPoint and not as much in Word, but you can set a difference to your resume and just click the one that you want. So that’s working with templates.

In our next video, we’re going to use formatting, well, we’re going to format without a template.

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How-To Geek

How to create a professional résumé in microsoft word.

Pressing the send button when sending your résumé to a potential employer can be a nerve-racking experience.

Quick Links

What is a résumé, using a microsoft word résumé template, crafting a custom résumé in microsoft word, deciding what information to include, organizing that information.

Pressing the send button when sending your résumé to a potential employer can be a nerve-racking experience. We're here to show you how to create a résumé using Microsoft Word and provide a few tips on getting you through the résumé screening process so you can press that send button with confidence.

A résumé, often referred to as a CV (curriculum vitae), is a summary of a person's background and experience, including work experience, education, and even volunteer work, and its most common use is to send to potential employers when searching for a new career opportunity. In fact, though taking on a much different form than that of what you'd expect a résumé to look like today, Leonardo Da Vinci even did this himself, and he is often given credit as the first person to create a resume.

Of course, the résumé has undergone quite the transformation since Da Vinci's 1482 version, drastically so during the age of word processors and digital typesetting in the 1970's---40 years after résumés became an institution. Fast-forward to today and not only do you have your standard .doc or .pdf résumé, but you'll also see people uploading video résumés on YouTube and using social media platforms like LinkedIn to sell themselves to companies.

We should be thankful for these developments because now we can skip the quill and ink and jump straight into Microsoft Word.

Microsoft Word offers a bunch of résumé templates. Some are beautiful; some are not. We'll let you decide which style fits you best, but here's where you can find them.

Go ahead and open Word. As soon as you do, you'll be greeted with several different templates to choose from, ranging from a simple blank document, cover letters, résumés, or even seasonal event flyers. Click the "Resumes and Cover Letters" link under the search box to see only those types of templates.

Now, you'll see all the different resume styles Word has to offer. There are a lot of different styles and color schemes to choose one, so pick what feels right. If you scroll down the list a bit, you'll also see some plainer resume templates designed for different purposes---like an entry-level, chronological, or extended CV style.

Some of the templates are already built into Word; others are a quick, free download from Office.com (and you won't even have to leave Word to grab them). When you click to create a resume, Word will let you know the download size (if it needs to download the template). Click the "Create" button and a few seconds later, you'll be in your document and ready to edit.

That's all there is to it! But what if you didn't find a résumé you liked? Luckily, Word has a few formatting tools to help you craft the perfect résumé.

Before we start, it's important to know that each résumé should reflect a person's personal experience and education. Since everyone's experience is different, it's no surprise that their résumés will be too.

That being said, there are some general aesthetic guidelines for making a résumé that we highly recommend you follow for a professional-looking document .

Go ahead and open up a clean, blank document in Word.

The first thing we'll want to do is set our margins. Go to the "Layout" tab and click the "Margins" buttons.

The drop-down menu displays several different margin options from which to choose. If you can't find the one you're looking for, you can click "Custom Margins" at the bottom and enter your specifications. Let's go ahead and do that.

According to the experts, the best margin size is 1" for the top and bottom and 0.63" for the sides. This may seem like an oddly specific number, but the objective is to get as much (relevant) information about yourself as possible on a page without overwhelming the reader. With the above credentials, we leave enough white space on the page for the reader to not feel suffocated.

Click "OK" once you've entered the margin sizes you want.

Now that our margins are set, it's time to start inputting information.

The information you put mainly depends on what you're trying to accomplish and where you are in your professional career. If you have over two years of working experience, then detailing that information is much more valuable than which high school you graduated from or which clubs you were a part of in college. Like a cover letter, your résumé should uniquely cater to the recipient. Dress to impress.

So, which information should you put? We'll give you the overview, and you can decide which areas you should detail.

• Contact Information
• Professional Experience (It's also ok to include any volunteer work at the bottom of this section)
• Additional Skills

For all of these, tailor the information to the job. You don't need to fit irrelevant work experience in there unless not including it would create a gap in your work experience. But if you're applying for a job as an accountant, nobody cares that you delivered pizzas 12 years ago. And you do list out any additional skills, make sure they're relevant to the position for which you're applying. Your high school friend might be impressed by how high you can kick, but your future employer---not so much.

Another thing to remember is that you should always list out your experience in reverse chronological order. That is, list out your most recent experience first, and go back from there.

There're several ways to do this, but arguably the most effective way is by creating headings and then inserting a table for the content of each section. By doing so, you're not only able to move content around in groups instead of individually, which can be a headache in itself, but you're also able to give your résumé a unique touch by adding table designs. In the image below, for example, we've added a dashed border to the left side of the table to create a nice little visual element to tie the different experience elements together.

First things first, let's go ahead and find a heading that we like. In the "Styles" section of the "Home" tab, you'll find several default styles. If you can't find one you like, then Word has a feature that lets you create your own. First, click the "More" arrow on the right-hand side of the different built-in styles.

You'll see a menu with three different options. Go ahead and click "Create a Style."

The "Create New Style from Formatting" window will appear. The only thing you can do here is to name the style, so click "Modify."

Now you should see a window with many formatting options. For fonts, there's no best option. Just make sure you use something that's clean and readable. "Georgia" is a great example. A 14 pt font size is fine for headings, but make sure it's bold so that each section is easier to find for the reader.

The "Add to the Styles gallery" option will automatically be selected. It's good to leave this option selected so you'll have easy access to your heading for the other sections of your résumé. If you plan to use this heading again in future documents, you can go ahead and deselect "Only in this document," but since we only plan to use it for our résumé, we'll keep that option selected.

Click "OK."

Go ahead and type in your first heading and apply the new style to it. In this example, we'll use "Experience" first.

Now, let's use a table under our first heading so that we can keep all our content lined up correctly. Place your insertion point on the line under your new heading, switch to the "Insert" tab, and click the "Table" button.

You'll see a 10x8 grid on the drop-down menu. You can create the table size by moving your mouse over the grid and clicking when it's the size you want. For your résumé, you'll need one column and enough rows to contain the separate pieces of information you have to list. For example, if you have three prior jobs to list in the Experience section, you'll want a table that's 1x3.

And here's what it looks like after we've inserted the table into the document.

We'll remove the border lines later. First, go ahead and put in your information. You'll want the "Job Title, Company" text to be 1 or 2 pts larger than the rest of the text but be sure to keep it smaller than the heading of the section. If you want your job title to stand out, you can change the color or make it italic, but try to keep it simple.

Once that's ready, let's go ahead change the borders of our table. Select the table by placing your insertion point anywhere inside it. Switch to the "Design" tab in the "Table Tools" section of the Ribbon, and then click the "Borders" button.

If you want to keep it simple and remove all the lines of your table, select "No Border." In this example, we're going to give our table a little flavor, so we'll select "Borders and Shading."

Because we only want to customize the left border of our table, we will select "Custom" under the "Setting" section. This lets us use the "Preview" section to deselect the sides on which we don't want borders. Click the boxes surrounding the preview to turn off all the borders except for the left one.

In the "Style" list, you can select the border design, color, and width you want. Click "OK" when you're ready.

Now we should have an experience section on our résumé that's starting to shape up. A little playing with colors and maybe spacing the table rows a bit, and you should be ready to go.

Now, just repeat these steps for the rest of the sections and your professional résumé will be finished in no time!

Image Credit: fizkes /Shutterstock

• ResumeBuild
• Back Office Assistant

5 Amazing back office assistant Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, back office assistant: resume samples & writing guide, harold quinn, employment history.

• Preparing correspondence and documents
• Updating and maintaining office equipment
• Processing invoices and payments
• Providing general administrative support
• Answering phones and directing calls
• Creating reports and presentations
• Assisting with recruitment and onboarding processes

Do you already have a resume? Use our PDF converter and edit your resume.

Vincent Wilson

• Assisting with event planning
• Scheduling and coordinating meetings

Leonard Anderson

Professional summary.

• Assisting with customer service inquiries
• Assisting with the development of office policies

Leonard Turner

• Maintaining databases and records
• Filing and organizing documents

Yolanda Young

• Assisting with travel arrangements

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

back office assistant Job Descriptions; Explained

If you're applying for an back office assistant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

back office assistant

• Manage and update patient medical charts.
• Retrieve patient medical records for doctor and other medical personnel. 
• Update electronic patient medical charts.
• Keep track of patients’ high balances, record keeping and management.
• Place all medical paperwork associated with a patient in their respective charts.
• Answering or referring inquiries.
• Giving instructions.
• Maintain Office related documents.
• Maintain an organized work environment
• Answer phones and direct phone call to appropriate recipient
• Follow up clients
• Responsible for the reverse logistics of consumer requests, dealing daily with the Post Office and the transport company Total Express.
• Responded to complaints made by consumers on the “Reclame Aqui” website.
• Elaborated documents for legal requests.
• Responsible for the Customer Service Center, referring to the purchases made at different channels such as Walmart, Via Varejo, B2W, among others.
• Schedule meeting for the ceo
• sending and receiving mails 
• managing data base
• handling check and daily check reconciliation and replying mails
• fllow uo the client after meeting
• mainting all the files and records 
• communication with customers, 
• handling pendings and problems
• Search for influencers who can promote a certain product by posting it in their social media accounts.
• Sends e-mails to qualified influencers. 

back office assistant Job Skills

For an back office assistant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Skills
• Office Management
• Spreadsheet
• Data Analysis
• Microsoft Office
• Word Processing
• Customer Service
• Database Management
• Bookkeeping
• Project Management
• Time Management
• Multi-tasking.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your back office assistant Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Percy Owens

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your back office assistant Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Assisting with customer service inquirys
• Assisting with travel arrangemtns
• Answering phones and directin calls
• Filing and organizing document's
• Providing general administartive suport
• Assisting with travel arrangments
• Maintaning databases and records
• Updating and maintaning office equipement

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

back office assistant Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an back office assistant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Apple Hiring Team

I am a results-driven Back Office Assistant with 9 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Back Office Assistant role at Apple, where I believe I can make a valuable contribution to your team.

Throughout my life, I have pursued my passion for Office Management and sought out opportunities to learn and grow. My experience in Administrative & Clerical has given me valuable skills such as Negotiation and Process Improvement that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Back Office Assistant to the position and work with a team of like-minded individuals to achieve our common goals.

Thank you for considering my application for the Lead Back Office Assistant position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Administrative & Clerical field?

Check out our other resume of resume examples.

• Corporate Communications Resume
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Build your Resume in 15 minutes

How to Create a Resume in Microsoft Word (Step-by-Step Guide)

If this is your first time creating a resume in Microsoft Word, the process may seem overwhelming. Luckily, this article is here to help! In this step-by-step guide, we will cover how to create an effective resume from start to finish using Microsoft Word.

How Do I Make a Resume in Microsoft Word?

There are two primary methods for making a resume in Microsoft Word:

• ‍ From Scratch: This gives you the ultimate creative control. However, it also requires you to familiarize yourself with all of Microsoft Word’s tools and layout options. Building a resume from scratch can be more time-consuming but also more customizable.
• ‍ From a Template: Microsoft Word offers several pre-made resume templates. By using these, all the formatting and layout creation is handled for you. You simply have to fill in your own information.

To use a template, go to File > New and then select a template from the Resume and Cover Letter section.

How Should I Format My Resume in Microsoft Word?

The format you choose will depend on your experience level!

There are 3 basic resume formats to choose between:

• ‍ Reverse-Chronological: Details your most recent job and works backwards from there. This format focuses heavily on work experience. ‍
• Functional: Focuses on skills and education rather than work experience. This is a good option for recent graduates or applicants with minimal work experience. ‍
• Hybrid/Combination: Combines elements of both the Reverse-Chronological and the Functional. This is a good option for applicants with gaps in their employment history.

Choosing the best format for your needs is key. For more help on this subject, check out our guide on How to Choose the Correct Resume Format in 2024 !

Beautiful resume templates to land your dream job

Make a Resume in Microsoft Word in 7 Easy Steps

First, let’s make sure you can navigate the Microsoft Word ribbon!

The ribbon is the toolbar found at the top of the screen.

It should look something like this:

The main parts of the ribbon you should familiarize yourself with on the Home tab are Font , Paragraph , and Styles .

These are how you will edit the appearance of your text and headers.

You should also familiarize yourself with the Layout tab .

This tab is where you will adjust your margins and add columns!

Once you have taken your time to figure out where all of your tools are, it’s time to begin building your resume!

Important Note: These steps detail how to create a resume in Microsoft Word from scratch. By using one of the program’s pre-made templates, you can bypass many of these steps and simply fill in the pre-made format.

Step 1: Create Your Layout

Let’s begin by visiting the Layout tab .

Here, you can set your margin size and decide if you want to use columns.

Here is a breakdown of these two elements:

‍ We recommend using 1-inch margins on all sides.

This will give you enough white space to keep your resume looking neat without sacrificing too much space.

It will also ensure your formatting looks good on printed versions of your resume. ‍

Columns and Sidebars:

‍ From the columns tab, you will find five options:

• The One , Two , and Three options are how you will create separate columns.
• The Left and Right options are how you will create sidebars! Sidebars are useful because they leave more room for the main text and sections.

From the Home tab , you can edit the following elements of your layout:

‍ Alignment:

‍ Choose between left, center, or right alignment.

We recommend using the left alignment.

Whichever you choose, it is a good idea to keep your alignment consistent across the board. ‍

Line Spacing:

‍ We recommend using 1.15 – 1.5 line spacing for the body text.

For section titles and headers, use 1.5 – 2.0 spacing to help them stand out from the rest of the text. ‍

‍ Use a simple and highly legible font. Try to use only 1-2 fonts throughout your resume.

We recommend the following seven fonts:

• Times New Roman

Step 2: Make Your Title Header

Your title header should contain the following information:

• Your Job Title
• Contact Information
• Professional Social Media Links

Use an H1 header to write your name at the very top.

Use the Normal style to write the rest of your information (see “How Do I Add Different Sections of the Resume on Microsoft Word” below for more information on header styles).

It should come out looking similar to this:

Copywriter Email: [email protected] Phone: (123) 456-7890 Website: Janesmith.com LinkedIn: linkedin.com/in/janesmith

Check out some of our free resume examples to see alternative ways of formatting your title header!

Step 3: Write an Objective or Summary

Following your title header will be your resume objective or summary.

This will be a short statement between 1-5 sentences detailing your desired job title, experience, and career goals.

You will want to write this statement in the Normal style .

However, you may want to use a slightly larger font than the rest of the text in other sections.

This will help your objective or summary statement to stand out.

Here is an example of how this might look with the title header example from before:

Resume Objective: I am a copywriter with over 5 years of experience. working with corporate clients. I am seeking the position of Head Copywriter at your company, bringing with me over 10 major corporate clients.

Step 4: Create Your Base Format

By creating a base format, you can save the document as a separate file to return to and fill in again and again.

This will help you to tailor your resume to fit specific jobs!

The idea of the base format is to provide outlined sections with the correct spacing and number of bullet points.

You are essentially creating a skeleton for your resume that you can edit and adjust over time.

By doing so, you ensure you have already allocated the proper amount of space on the resume for each section.

For example, this is what your base Work Experience section may look like:

Work Experience

Job Title 1 , Company Name Date – Date · Descriptive Sentence · Descriptive Sentence · Descriptive Sentence Job Title 2 , Company Name Date – Date · Descriptive Sentence · Descriptive Sentence · Descriptive Sentence ‍ Job Title 3 , Company Name Date – Date · Descriptive Sentence · Descriptive Sentence · Descriptive Sentence

As you gain more work experience, you can return to this base format and make changes as need be.

Because you have already outlined the section, you won’t have to worry about reformatting the entire resume to make a few simple changes.

Step 5: Determine Your Section Organization

Once you have built the base format of your resume, it’s time to determine if your sections are in the optimal location.

For instance, if you are creating a Reverse-Chronological style resume you will want your Work Experience section to come first.

Comparatively, if you are creating a Functional style resume you may want your Skills or Education section to come first.

The order and organization of your sections will impact the impression your resume makes on hiring managers.

Step 6: Fill in the Information

Now that you have created the base format of your resume and chosen the optimal organization, it’s time to fill in your information!

When filling in your information, be mindful of the following 3 factors:

• ‍ Be Concise: Always use simple sentences that clearly describe your strengths and accomplishments. Avoid complex sentences or overly complicated vocabulary and jargon. ‍
• Use Bullet-Points: In each section, use bullet points to separate each thought or idea. This will make your resume more visually appealing and easier to read. ‍
• Choose Compelling Language: Try to avoid repeating the same words or phrases over and over. Mix it up, use keywords, and find the best action verbs to make your resume sound even better!

Not sure how to make your language more compelling on your resume? Take a look at our list of 350+ Action Verbs to Make Your Resume More Effective in 2024 .

Step 7: Double-Check Your Sections

Once you have completed steps 1-6, look back over your resume and make sure you have included all of the key sections.

You should also take some time to consider what additional sections you could include.

Here are the key sections every resume should have:

• A title header with your name and contact information
• An objective or summary statement
• Work experience

As we have covered, the order of these sections will vary depending on the format you have chosen.

However, each of these sections should always be included in your resume.

There are also some additional sections to consider adding.

Here is a quick list of extra sections that can add some extra flair to your resume:

• Awards and achievements
• Certifications
• Unpaid experiences, such as volunteer work or internships
• Relevant hobbies

How Do I Add Different Sections to a Resume on Microsoft Word?

The way to create different sections on your resume comes in two parts:

• Use an H2 header to create the section titles (Work Experience, Education, Skills, etc.)
• Use the Normal style to create the body of text below the H2 header

Here is a breakdown of how to use the H1, H2, H3, and Normal styles within your resume:

Select the Styles window from the Home tab .

From here, you will have options to create headers.

Your heading options are as follows:

• ‍ Heading 1: Use this heading as your largest title. This is what you will use to write your name at the top of the page. Use a bolded font between 16 to 20 pt in size. Use 1.5 to 2.0 line spacing to help the title heading stand out. ‍
• Heading 2: Use this heading to create your section titles. Use a bolded font size between 14 to 16 pt. in size. Make sure these headings are smaller than your title heading. Use 1.5 to 2.0 line spacing to help these headings stand out from the rest of the text. ‍
• Heading 3: Use this heading to create your job titles. Your job titles should be only slightly bigger than the rest of the text. Use a bolded font between 12 to 14 pt. in size. Use between 1.15 to 1.5 line spacing. ‍
• Normal: Use the Normal style to create the body text underneath the heading. Use a regular font between 11 – 12 pt. in size. Use between 1.15 to 1.5 line spacing.

What are the Pros and Cons of Using Microsoft Word to Craft Your Resume?

Microsoft Word is a handy tool to have, especially if your computer comes with the program pre-installed.

Here are 3 pros and 3 cons to using Microsoft Word to create your resume:

• ‍ Total Creative Control: When creating a resume on Microsoft Word directly from your computer, you have total control over the design and format. ‍
• More ATS Friendly: Applicant Tracking Systems are designed to read .doc files, the file format used by Microsoft Word. ‍
• Can be Edited by Recruiters: If you are using a recruitment agency, a Microsoft Word file can be easy to edit by recruiters before sending it off to employers.
• ‍ The Microsoft Word Learning Curve: If you are unfamiliar with Microsoft Word, there can be a pretty steep learning curve that can cause you frustration. ‍
• Time Consuming: Building a resume from scratch can be highly beneficial, but also highly time-consuming. This can become problematic if you need to create a resume quickly. ‍
• Temperamental Templates: Microsoft Word offers tons of free resume templates. On the surface, this is super useful. However, these templates can be tricky to use. One wrong move can mess up the formatting in a big way and be an even bigger headache to try and fix.

Why Should I Use an Online Resume Template or Resume Builder?

By using a resume template from an online provider, such as Easy Resume, you are more likely to find a template that fits your exact needs.

Plus, online resume templates and resume builders often have more design elements that are easier to use compared to Microsoft Word.

Are you interested in using our online templates or resume builder? Check out our beautifully designed resume templates to build your optimal resume!

Final Takeaways

Microsoft Word offers a lot of capabilities to help you build your ideal resume.

Here are five key takeaways for creating a resume on the program:

• Create a base skeleton for your resume that you can use again and again for different jobs.
• Use different heading styles to help your resume title and section titles to stand out.
• Use the column tool under the Layout tab to create sidebars. Sidebars are great for smaller sections, such as certifications or awards!
• Always use concise and compelling language.
• Consider using a template to build your resume faster.

At Easy Resume, we have designed our resume templates and online resume builder to fit your needs. No matter your level of experience or skill at making resumes, we have the tools to help.

Don’t forget to check out our expansive collection of FREE resume guides and examples while you’re here!

Browse more resume templates that fit your role

Ed is a co-founder of Easy Resume. His background in scaling teams at tech startups over the last decade has given him extensive experience and knowledge around how to hire top talent and build successful teams. He enjoys mentoring, coaching, and helping others reach their career goals. When he's not writing about career-related advice, he's playing with his dog, Lilo, or going on long hikes in upstate New York.

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Professional resume templates to help land your next dream job.

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Resume templates

Put your best qualities on display with professional, customizable resume and cv templates. no matter your line of work or length of professional history, you'll find resume and cv templates that'll help you get the gig..

Download free resume templates

Land your dream job with free, customizable resume templates. Showcase your potential to recruiters and stand out from other candidates with a professional template. Whether you're applying to corporate positions or creative roles, go with a sleek design or show your creativity with bold colors .

Resumes don't need to look boring—add flair to your professional experience with a creative resume template. There are plenty of resume designs to choose from, like simple resume templates and modern resume templates. Each resume template is fully customizable in Microsoft Word , so you can personalize each design element and add your own text. Using a template also makes it easier to customize your resume for each position you apply to.

Print out as many copies as you'd like or download the template for free to share digitally when applying online. These professional resume templates are perfect for any stage of life or career. Whether you're a high school student, actor, or seeking a career in nursing, you can find any format for any job type.

There are also a variety of free CV (Curriculum Vitae) templates to choose from. A CV is often longer than a resume and contains an in-depth look at your education and professional accomplishments. Like our resume templates, these CV templates are also customizable in Word.

Remember, your next job is only a template away! Once you've customized your resume, explore free cover letter templates to help you land the job.

Back Office Support Resume Samples

A Back Office Support is responsible for providing support services that help the front office work well. While duties vary based on the type and size of the organization, the following are certain core duties mentioned on the Back Office Support Resume – processing projects, performing market research , handling accounting and finance tasks; performing market research, gathering and processing research data, assisting and coordinating with the sales team, assisting with inventory control, organizing staff meetings and updating calendars, processing company receipts, invoices and bills; and assisting the management .

To ensure smooth operations, the following skills are needed – technical expertise, knowledge of office operations, and procedures; multitasking skills, computer competencies; familiarity with market research techniques, knowledge of financial and accounting software, working knowledge of CRM platforms, and MS Office proficiency. A degree in a relevant field is a common experience seen on resumes.

• Resume Samples
• Administrative
• Back Office Support

Back Office Support Resume

Objective : Motivated, personable business professional with a talent for quickly mastering technology - recently completed Microsoft Excel course at Kilgore College. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports.

Skills : Software Tester, Credentialed Trainer.

Description :

• Managed vendor contracts and files.
• Supplied control and ordering for home office and branch office
• Rapidly learned and mastered varied computer programs, and all tools needed to complete tasks properly.
• Monitored and aquired building maintenance and maintenance vendors.
• Interacted with clients; verified and updated medical and contact information.
• Informed physician of changes and current symptoms.
• Dispatched drivers before and after trips.

Headline : Experienced professional in all areas of management well organized and very motivated with a desire to succeed.

Skills : Typing, Customer Service, Computer Use.

• Acted as float nurse and provided back-up office support for internal medicine facility.
• Worked with 13 facility physicians quickly learning individual preferences and expectations.
• Enabled cohesive operation and seamless staffing changes with adaptability and medical knowledge.
• Learned electronic medical records software (EMR Centrix) and assisted with client database maintenance.
• Charted client interactions, prescriptions and treatments providing accurate patient medical records.
• Participated in office transition from specific assignment to team approach.
• Brainstormed ideas, trained staff and guided peers into effective team care.

Objective : Back Office Support with 4+ years of experience in Completing quality assurance operational requirements by scheduling and assigning employees and following up on work results, and also Developing a quality assurance staff by recruiting, selecting, orienting, and training employees and contractors.

Skills : Contracting Skills, Creative Skills.

• Established quality and reliability standards by studying customer requirements with other members of management and with production operators.
• Developed training and qualification materials and devising testing methods and procedures.
• Instituted rework standards by devising inspection and testing methods and procedures.
• Created product quality documentation system by writing and updating quality assurance procedures.
• Maintained data quality by enforcing quality assurance policies and procedures.
• Collaborated with other members of management to develop new products and designs and training methods.
• Prepared process quality reports by collecting, analyzing, and summarizing information and trends.

Summary : As a Back Office Support, experienced with the ability to communicate well and lead customer meetings and presentations. Ability to make post-visit reports and share main take-aways and customer feedback to help engineering product line team schedule and improve the product road map.

Skills : Microsoft Office, Multitaking.

• Payrolled and administrated all business expenses.
• Managed all contracts that are sent out to clients and invoices.
• Provided bus quote pricing for all inquiries.
• Followed-up with customer for pre-trip and post-trip with trip details with surveys and mail out thank you cards.
• Manged log books and driver sheets from post-trip reports.
• Prepared all documents necessary for DOT Audit report.
• Presented of fleet with customers.

Headline : Position as a Back Office Support working closely with patients that will challenge my abilities as a certified professional.

Skills : Customer Service, Patient Therapy.

• Answered/returned telephone calls, created both paper/computer patient files, scanned documents, and greeted patients as they arrived.
• Stocked and ordered inventory in office.
• Maintained patient, procedure, and pharmaceutical files.
• Prepared patients for medical and surgical procedures.
• Administered medication, removed stitches, helped with wound care.
• Ordered x-rays, ultrasounds, referral requests, and patient therapy.
• Performed injections as needed.

Headline : Seeking a Back Office Support position in customer service requiring excellent public relations skills with an ongoing commitment to professionalism and customer satisfaction.

Skills : Planning Skills, Organizational Skills.

• Tax Accountant Prepared monthly, quarterly and annual sales/use tax financial information.
• Computed and disbursed taxes and other withholdings for payroll taxes.
• Managed account reconciliations and months begin/end duties.
• Completed all filing deadlines in accordance with state compliance.
• Coordinated rate calculations/changes with appropriate parties.
• Maintained organized detail of all work papers for audit purposes.
• Substantially reduced process time, and increased accuracy through the implementation of better financial controls Improved reporting procedures that entitled the company to refunds over $13k Led team in converting W-2 tax statements from paper to electronic delivery.

Objective : To obtain a business Back Office Support professional positon which will require me to apply my previous work experience and education to successfully maintain the position and advance within the company.

Skills : MS Office, Quality Management.

• Processed 4-5 account change request daily for business accounts where each request contained a minimum of 50 modifications and up to 500.
• Ensured validity of request by generating quality reports before completing account modifications.
• Used Excel to generate quality reports to ensure all requested modifications completed accurately.
• Communicated with internal account managers via Outlook email, phone, or internal instant message in regards to requested modifications.
• Assigned as point of contact for high visible business account modification request for weekly changes at prescheduled date and times.
• Assisted peers with modification request containing 500+ changes.
• Coordinated team morale activities including social outings and in-office activities.

Objective : Professional Back Office Support who provides exceptional customer service with active listening and problem solving. Customer service with more than 12 years experience with leadership in cross-training employees.

Skills : Basic Computer, Typing And Customer Service.

• Worked one-on-one with primary care physician.
• Ensured service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Clarified customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintained basic knowledge of client products and/or services.
• Prepared complete and accurate work including appropriately notating accounts as required.

Summary : As a Back Office Support, responsible for Creating and tracking payer project plans associated with accounts receivable, including communication with payer representatives to initiate claims projects, Maintaining library of process, policy, and training documents.

Skills : Microsoft Office Suite, Operating Systems, Routing Protocols.

• Participated in activities designed to improve customer satisfaction and business performance.
• May offered additional products and/or services.
• Tracked, documented and retrieved information in call tracking database.
• May responded to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Delivered GSE pools per best-execution. Thoroughness and attention to detail required given complexities of best-ex.
• Experienced delivering ULDD to Fannie/Freddie.
• Pointed person with GSEs to ensure sale and delivery issues are resolved in a timely manner.

Headline : Experienced or willingness to learn about flight test, RF systems, Tracking antenna and Network and data processing Knowledge of RF telemetry theory, RF receiver fundamentals and operations a plus.

Skills : Training Skills, Meeting Skills.

• Worked with Cap Markets and Risk in recertifying aging loans making them eligible for sale.
• Worked with Servicing and Cap Markets with re-pooling and buyouts on defaulted loans.
• Handled confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Supported Better in meeting corporate and departmental goals.
• Produced a high level of service to our customers both internally and externally.
• Encouraged growth and development within our teams.
• Worked in a fast-paced team environment, utilize innovation to contribute to process improvements, use forward thinking to plan next steps in detail, and follow through to completion.

Table of Contents

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Microsoft Office

19 minute read

51 Free Microsoft Word Resume Templates That'll Land You the Job

Lily Herman

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When it comes to resumes, presentation is just as important as the skills and experience that the resume itself spells out. Trying to design a resume from scratch can be a challenge, especially with few design skills.

Need a little help? Check out these 51 free (yes, FREE!) Microsoft Word resume templates that you can easily download to your computer, edit to include your experience, and hand in with your next job application. No recruiter or hiring manager will be able to say no.

Can’t wait to view them one by one? We’ve put together a selection of the best free resume templates  in one easy download below.

Get your free resume templates

Professional templates perfect for any industry

Why use a resume template?

Resume templates are handy tools for job seekers for a number of reasons. Firstly, it allows you to spend more time polishing up the content instead of worrying about the layout and design.

Secondly, it gives first-time job applicants a better idea of how much to write and the sections to focus on. This also applies if you’ve been out of the job market for a while and haven’t had to edit your resume recently.

Before you sprint ahead to the templates, here are some resume dos and don’ts you should know.

Resume dos and don’ts

• Highlight your most relevant experience, skills, and accomplishments
• Include keywords from the job description in your resume where it fits organically
• Triple check your resume for grammar, punctuation, and spelling
• Use data specific examples where possible (e.g. “increased sales by 30% by doing x”)
• Include non-academic and non-professional experiences, such as volunteer work or side projects
• Use powerful verbs to describe your work (e.g “amplified”, “executed”, “maximized”)
• Include your contact information
• Keep your bullet points to under two lines  
• Ask someone you trust to go over your resume with you
• Create a master resume. This will make it easier to tailor your resume to any job
• Include all your relevant credentials
• Save your resume file as something with your name on it. This will make it easier for managers and HR folk to locate your files
• Be consistent throughout your application. This means using the same fonts, styles, and naming conventions on your file.
• Showcase your soft skills
• Print out copies of your resume for interviews

Don’t

• Include obvious skills (e.g. gmail)
• Include irrelevant hobbies or interests. That space can be better utilized for highlighting your achievements and skills
• Include work experiences during high school unless you’re a recent graduate
• Use an objective sentence. These are widely considered to be outdated, and only relevant if you are changing careers
• Hide gaps in your resume. Be confident when explaining the gap and speak on the skills you learned during that time
• Use cliches or too much jargon. Oftentimes, the first person reading your resume will be from HR
• Write overly complex sentences. Keep it straightforward and easy to understand
• Use more than two fonts 
• Include photos (unless you’re applying for a role in the arts)
• Include your salary history. Save that for the negotiation process

How to optimize your resume for ATS

If you’re applying for a job, there is a very high chance that the resume will first be seen by some software before it makes its way to a pair of human eyes. This software is called an Applicant Tracking System and it sorts, scans, and ranks job applications that come through to a recruiter or employer .

ATS helps recruiters filter through candidates by scanning for relevant information and keywords in an application. Writing a resume that is ATS optimized is imperative, as you could potentially miss out on opportunities even if you’re qualified. 

Here are some ways to ensure your resume is ATS-friendly:

• Keep graphics to a minimum
• Incorporate keywords and phrases used in the job description. Don’t overdo this, as resumes with a high match can be flagged for gaming the system
• Save your resume as a PDF (you can easily export as PDF once you’ve edited your Word resume template)
• Some ATS software can’t read data in the header or footer. Ensure all your important information is in the body of your resume
• Avoid using too much formatting
• Make your resume easy to read, for robots and humans. This means avoiding overly wordy sentences and abbreviations where appropriate

Customizable Word resume templates

Turning a blank document into an attractive, well-designed resume is hard work, especially when you'd rather put that time to use in your job search. That's where these free Word resume templates come in. You can choose from a range of ready-made designs, whether you're looking for something classic, minimalist or colorful. All of the templates are easy to customize with your personal details, and you can even change the colors and themes if you're so inclined.

When you're done filling out your template, make sure to save your file as a Word .docx file (or .doc for older versions of the program), so you can always come back and make changes. When you're ready to send your resume, be sure to attach it in the requested format, for example PDF or .docx. To export as a PDF from Microsoft Word, go to the File menu --> Export --> Create PDF.

You can browse the free resume templates below, and get a selection of the best templates delivered straight to your inbox.

1. The basic resume template

Want a basic resume to get yourself started? This is a great one for inputting your objective statement, experience, and skills. Download

2. Skill-based resume template

What makes this resume template great is that it has a little color but it’s also perfect for any industry. Download

3. The chronological resume template

Want a resume that makes it easy to put your jobs in chronological order and send it off? This is the straightforward template you’re searching for. Download

4. Another traditional resume template

Want to spruce up your resume without changing too much of the formatting? Try putting either your headings or subheadings in a different font. Download

5. The black-and-white resume

6. Orange resume template

This resume layout is actually optimized for applicant tracking systems, so you’ll be able to pop in keywords for the position you’re applying for and get yourself to the next round. Download

7. Peach resume template

Adding in colorful lines to your subheadings or your personal logo can add special touches to your resume without taking away from the content. Download

8. Creative resume template

9. Formal resume template

If you’re working in a more formal industry, resumes like this one give you the ability to add color while still being professional. Download

10. Profile resume template

11. Colorful resume template

You can add a little color on your resume without making it the color of a highlighter. Download

12. Grey and white resume template

13. Newspaper resume template

14. Monogrammed resume template

15. Technical resume template

Technical resumes can be difficult to format, but they don’t have to be impossible. Download

16. Pink resume template

Elle Woods isn’t the only one with a pink resume; if you work in an industry where creativity and color can get you a long way, why not try it? Download

17. Visual resume template

You can use visuals to show your expertise, which might come in handy when you’re applying for jobs where you need to flaunt what you’ve got. Download

18. Creative peach resume template

Adding a few icons can be a nice touch to a resume, especially one for creative or design positions. Download

19. Minimal resume template

Want a more minimalistic resume design but don’t have a ton of experience to show? This template makes your resume look a little more chic. Download

Are you looking for the best free PowerPoint templates? Check them out here:

62 best free powerpoint templates to make your life easier, 20. light pink resume template.

Pastels are your thing? Then you’ve found your perfect resume. Download

21. Bold resume template

Feeling bold? Submit a black resume and see what happens. Download

22. Long profile resume template

Want to add a longer profile about yourself to your resume? This template lets you do it. Download

23. Plain, but trendy resume template

This resume is called “plain but trendy,” and it’ll make you look put together. Download

24. Green resume template

A little splash of bright green color can’t hurt, especially if you’re applying to more creative positions. Download

25. Light pink resume template

If you’re applying to jobs where showing off your personality more is an asset, this resume template could do the trick in landing you that perfect gig. Download

26. Colorful blue resume template

This resume is colorful, straightforward, and easy to read. What’s not to love? Download

27. Unconventional resume template

You’ll wake up a drowsy recruiter with this red and black template. Download

28. Fancy emerald resume template

Feeling blue? A hiring manager sure won’t after checking out this resume template. Download

29. Simple resume template

Don’t let this simplistic resume fool you; it can help you go far in your job search. Download

30. Splash of blue resume template

This template flips the typical resume setup on its head, which could work in your favor during the application process. Download

31. Creative resume template

The color’s a little unorthodox, but now’s not the time to bore recruiters. Download

32. Mint resume template

This resume is so cool, recruiters will be stunned with amaze-mint (get it?). Download

33. Purple resume template

Purple is an unconventional resume choice, but it may serve you well in some professions. Download

34. Yellow resume template

This resume’s surprise is the pop of color at the bottom. Download

35. Classic resume template

This design’s a little more classic than others but still has an interesting neutral color scheme. Download

Looking for PSD resume templates instead? We’ve got you covered:

10 free psd resume templates to help yours stand out, 36. simple pink resume template.

37. Creative profile resume template

38. Dark sidebar resume template

39. Light resume template

40. Colorblock resume template

41. Minimalist resume template

42. Bold Blue resume template

43. Appleseed resume template

44. Timeless resume template

45. Modern resume template

46. Colorful infographic resume template

47. Mint block resume template

48. UX resume template

49. Venn diagram resume template

This template features a unique way of presenting your professional skill set – a Venn diagram! It also comes with an accompanying portfolio and cover letter template. Download

50. Monochrome resume template

51. Organic shapes resume template

Download your free Word resume templates

Need a variety of resumes at your fingertips? We’ve put together a selection of the best free resume templates in one easy download below. And don't forget to check out our handy cover letter template too!

Get the skills you need to land the job

If you really want to impress employers, you need the right skills. GoSkills offers a range of bite-sized business courses taught by award-winning instructors to teach you the practical skills you need to thrive in today’s workplace.

Learn some of the most in-demand skills that many hiring managers expect to see on your resume with our on-demand online training. Master Microsoft Word , become an Excel ninja, start managing projects like a pro, or learn to code – the choice is yours.

If you're interested in building your resume using another Microsoft product, look no further than this Excel Resume builder . 

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Lily Herman is a New York-based writer and editor. Her work has been featured on Forbes, TIME, Newsweek, Mashable, Fast Company, Teen Vogue, ELLE and more. Follow her on Twitter .

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