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ServiceNow Group Naming Convention
2.0 - Updated on 2023-09-13 by Michael Mears
1.0 - Authored on 2023-05-24 by Michael Mears
In ServiceNow, groups are used to organize users and control access to resources. Choosing a consistent and clear naming convention for your groups can help improve visibility, simplify administration, and make it easier for help desks to find the right assignment groups. In this article, we'll provide some best practices for group naming conventions as well as what group types are used at NC State.
Naming Convention Guidelines:
- Department example, "OIT_Wordpress" or "ENGR_Security".
- Module example, "GRC_Admin" or " HRM_Admin"
- For example, "CALS_HORT" can be renamed to "CALS_Horticulture" but "ENGR_AIF" might be seen as too long if renamed to "ENGR_Analytical_Instrumentation_Facility".
- While ServiceNow allows special characters in group names, they can cause issues with some integrations or workflows. Stick to alphanumeric characters and avoid using spaces, special characters (with the exception of underscores).
- In addition to a descriptive name, a good group description can help provide clarity on the purpose and function of the group. Keep the description concise, but include enough information to help users understand what the group is for and how it relates to their work.
Naming convention requirements:
- For example, "HR".
- For example, "HR_Benefits" or "HR_Payroll"
- For example, "HR_Benefits_Support" or "HR_Payroll_Approvers"
- Write a clear and concise group description in the appropriate box.
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Solving for LOTS of fulfillment groups.
We have catalog items built out with fulfillment tasks nearing 10 tasks per service. Each fulfillment task needs to be assigned to a specific assignment group based on locations (we have 30). There are also options on the service that can change which groups it should go to (2 classes of those) and 7 "types" of services based on model categories.
How do you guys with large implementations handle all your group assignment? The "Assignment Rules" are well and good when there are a couple hundred combinations but we are way beyond that.
At this point we are basically considering just doing it based on group naming convention and a script that generates a group name dynamically then goes and looks it up on the group table. Is there a better way?
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When a group supports a campus application, the following format can be used: UCDAVIS <Application Name> Examples: UCDAVIS BigFix; UCDAVIS Box Admins . Assignment Groups are requested through the Request a new assignment group in ServiceNow form. Parent groups. The naming convention for Parent Group names is as follows:-Use the name of the ...
In ServiceNow, groups are used to organize users and control access to resources. Choosing a consistent and clear naming convention for your groups can help improve visibility, simplify administration, and make it easier for help desks to find the right assignment groups.
You can do group naming convention is like this: A-US-DBA-SP (Acme-USA-Database-Support) I-CA-NET-SP (IDM-Canada-Network-Support) A-PE-SNOW-DEV (Acme-Peru-ServiceNow-Development) I-UK-SNOW-CFT (IDM-United Kingdom-ServiceNow-Customer Focus Team) It is easy to understand and covers everything. If you need any other parameter then you can add that ...
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Naming Conventions for ServiceNow Assignment Groups Loading... Skip to page content Skip to chat. Skip to page content ...
Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier. For example, when selecting.
These three development standards are integral: naming standards, development documentation, and development best practices. Naming standards Naming standards set conventions for how to name development objects so all developers can quickly identify objects and their purpose. Create meaningful naming conventions that are easy to adhere to.
When there are multiple domains under a parent domain, assignment groups may need to be shared across these child domains. For example, say there are four parallel domains: TOP/A, TOP/B, TOP/C, TOP/D.
To create groups, use the All menu in the main ServiceNow browser window (not Studio) to open User Administration > Groups. Click the New button. Configure the group: Name: Name of the group. Manager: Group manager or lead. Group email: Group email distribution list or the email address of the group's point of contact, such as the group manager.
User management - Assignment group managers can add roles and modules to users, and add and remove users from their assignment group (s). This is done through the ServiceNow request forms on the Service Hub. The Add a new user form is used to add a user to ServiceNow under your organization. Assignment group managers can update the members of ...
Naming Convention Guidelines: The name of the group should be descriptive enough to convey its purpose. Avoid using generic names like "Team A" or "Group 1". Instead, use a name that reflects the group's function or the resources it controls. The beginning of the group can be the department or module for which the group is intended for.
Rename in ServiceNow. In the group form, make the "Full Name" field visible. Change this name to match the target name entered in the AD. Verify that the "Name" or short name field is updated after saving your changes. Verify. The names in AD and the SN 'Full Name' field must match exactly, or the next import will create a near-duplicate group ...
Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level. ... Documentation Find detailed information about ServiceNow products, apps, features, and releases. Impact Accelerate ROI and amplify your expertise.
Published Apr 15, 2024. In the world of ServiceNow development, where efficiency, clarity, and collaboration are paramount, naming conventions play a pivotal role in ensuring smooth operations and ...
Assignment group managers and owners can view details of the groups the managed through My Managed Groups in ITIL view. ... Naming Conventions for ServiceNow Assignment Groups; No other articles University of California, Davis, One Shields Avenue, Davis, CA 95616 | 530-752-1011.
Assignment Groups. The preferred naming convention for Assignment Group name is as follows: <Department or Organization> then <Unit function>. Examples: -CAES Lab Support. -IET Data Center Operations. No dashes, punctuation, or symbols should be used in an Assignment Group name. Another option, although not preferred, is to include the name of ...
I am considering including the region and department codes in the assignment group names themselves (i.e. NA IS Server) and wanted to get a sense from folks if this is the right approach or if you should setup additional fields in the SM tables to account for region and department code instead.
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You can use groups for both, but set the "type" differently. E.g an approval group would have the type of "approval" and the resolver groups can have a type of "resolver". This then distinguishes them. Then in your "assignment_group" column on your table you can set a reference qualifier to ONLY filter down on the type of ...
Example: IET Monthly incidents by assignment group IET is the acronym for the Information and Educational Technology department used in assignment group naming conventions in this example. The description indicates its purpose. Note: ServiceNow may append the word 'Scheduled' to a report. 1.13.2 Performance Analytics - General
1. In an incident, click the icon to the right of the Assigned to field. 2. A lookup Window opens. Locate the person and click their name in the left column. You'll be presented with the Assignment Group (s) that the person belongs to on the right. 3. Select an assignment group, then click OK to populate this information in your ticket.
We have catalog items built out with fulfillment tasks nearing 10 tasks per service. Each fulfillment task needs to be assigned to a specific assignment group based on locations (we have 30). There are also options on the service that can change which groups it should go to (2 classes of those) and 7 "types" of services based on model categories.
1. In an incident, click the icon to the right of the Assigned to field. 2. A lookup Window opens. Locate the person and click their name in the left column. You'll be presented with the Assignment Group (s) that the person belongs to on the right. 3. Select an assignment group, then click OK to populate this information in your ticket.