research paper on internet banking

The aim of this paper is to investigate the association and impact between online banking service practices on e-customer satisfaction, and e-customer loyalty. ... banks and other financial institutions can benefit from this research while using online banking. However, Nepal's main obstacles to e-banking are risk management, infrastructure ...

The study investigates the challenges, technology, and future research agenda of digital banking. The paper follows the manifestation of Kitchenham's SLR protocol. Six databases were used to ...

This study reviewed research articles on internet banking published during. a span of 15 years (2002 to 2016). The review adopted a multidisciplinary. approach, examining literature on internet ...

Electronic banking (e-banking) was born as a result of globalization, competition and rapid growth of IT systems. It has become the self-service delivery channel that allows banks to provide information and offer services to their customers with more convenience via several technology services like Internet and mobile phone [].This new technology was adopted by many organizations to enhance ...

Online banking , also known as internet banking, e-banking or virtual banking, is. an electronic payment system that enables customers of a bank or other financial institution to. conduct a range ...

This study aims to demonstrate digital banking's influence on customers' evaluation of service experience and develop a framework identifying the most significant variables of digital banking that influence the financial performance of banks.,This structured review of literature, guided with the preferred reporting items for systematic ...

This research aims to fill this gap by uncovering empirical insights of digital-only banking usage from customer experience factors. This study focuses on young customers; Gen Y and Gen Z (Gen Y is represented by 17 - 25 years old users, and 26 - 35 year-old users are presenting Gen Z. In Indonesia, the minimum age of digital banking users is ...

Online banking possibilities are further enhanced with an increase in the proportion of citizens with internet access, e.g., in Zambia, out of a population of 18.65 million, 5.48 million internet users signified an internet penetration rate of 29.4% in January 2021 Footnote 1 compared to 20.4% in 2016 and 5% in 2012.

Online banking is one of the e-banking services relatively a new channel and is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution (Compeau & Higgins, 1995; Shah & Clarke, 2009).The fast-paced technology has affected almost all industries including banking industry.

In their research, Asiyanbi and Ishola (2018) demonstrated that the satisfaction degree of customers in the banking sector increases when using E-Banking services (Asiyanbi & Ishola, 2018). Similarly, Ranaweera and Neely (2003) verified that the quality of E-service is the first step of customers' satisfaction ( Ranaweera & Neely, 2003 ).

Abstract. This paper presents a systematic review of 165 research articles published on the adoption of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of IB adoption has grown significantly during this period, and remains a fertile area for academic research into the next decade.

This paper presents an exhaustive review of literature on the current developments in internet banking. It provides an overview of the changes as well as the ongoing research on internet banking. To identify relevant works, research databases were searched using 11 keywords. Only research papers on internet banking published in the last 15 ...

The bank of the future will have several different manifestations. This paper extends theory to explain the impact of financial technology and the Internet on the nature of banking. It provides an analytical framework for academic investigation, highlighting the trends that are shaping scholarly research into these dynamics.

The perceived usefulness was measured using the Agarwal and Karahanna (2000) scale, following Mostafa's (2020) work. Intention to use was measured using a single-item scale based on previous research, such as Bigné et al. (2008).Three items adapted from Davis et al. (1989) and Dutot (2015) were used to measure e-banking usage. The last section of the questionnaire aims to collect ...

Explore the latest full-text research PDFs, articles, conference papers, preprints and more on INTERNET BANKING. Find methods information, sources, references or conduct a literature review on ...

Several research papers that have tackled bank performance have adopted some well-known measures for assessing the operational performance of commercial banks. These well-known measures include return on total equity (ROE), and return on total assets (ROA). ... While online banking mainly focuses on digitizing the basic banking aspects such as ...

Internet Banking has become an important alternative to traditional banks. This article studies how Internet Banking's use influenced European banks' profitability and if the phenomenon of the branches' strong contraction (started in 2009 and consolidated from 2011 to 2016) depended on using these technologies or the economic crisis of the period.

State of online banking in India. Online banking is one of the alternative delivery channel of digital banking that helps bank customers to facilitate various financial and non-financial transactions using either personal computer or laptop anytime and anywhere (Shaikh and Karjaluoto 2016).In the current paper, the authors posit online banking as synonymous to internet banking that differs ...

Several research studies suggested that ease of use and/or usefulness significantly affect ... Online banking customers must be able to use the website functions smoothly without ... Gupta, P. K. 2008. Internet banking in India-Consumer concerns and bank strategies. Browser Download This Paper. Google Scholar. Han and Baek, 2004. Han, S. L ...

e ISSN 1303-5150. 405. A Review of Cyber Security Issues in Online Banking. and Online Transactions. Dr.Bhupali shah. Asst.Prof, Pratibha Institute of Business Management Pun e, Maharashtra. ORCID ...

The term "Electronic Banking" or "Internet banking" is defined as a remote banking services provided by the ... American Research Journal of Business and Management ISSN-2379-1047 Volume 3, Issue 1, 7 Pages ... This research paper will introduce you to e-banking, giving the meaning, functions, types, advantages

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Home banking, personal computer (PC) banking, mobile banking and internet banking were counted to be the services of E-banking as cited by [27] (see figure 1). The originator for the

The online banking service quality increases customer satisfaction because a banking customer can access various financial operations through online banking (Firdous, 2017). Online banking is an ...