examples of quantifying resume accomplishments

by recruiters

• Aug 19, 2023
• 11 min read

42 Resume Metrics and Examples to Quantify Achievements in All Industries

Updated: Feb 12

Quantifying your achievements on a resume increases your hireability by a staggering 40%.

Now, I could have said that you'll have better chances of getting hired if you add data to your resume. Or that incorporating specific metrics can significantly enhance your resume's impact.

Yet, the fact is that none of these statements sound as convincing as the first one, right? It's like saying, "Hey, you'll double your shot at landing that job and this number proves it." And that's the point—numbers talk. They add substance and credibility to your resume, making it more than just a list of job duties. Your resume becomes a story of real accomplishments, not just a bland rundown of roles you've held.

This is exactly why you should add metrics to your resume.

But if you've given it a shot, you must have realized that it's not easy. Especially if you don't work in the usual data-driven industry, such as sales or finance.

That's where my expertise comes in. Drawing from my experience as a recruiter who has reviewed over 30,000 resumes and assisted countless clients in leveling up their resumes with these metrics, I've put together this list of 40+ resume metrics for all industries.

This guide is chock-full of the best resume data and real-life examples that'll help you put those achievements into numbers and make your resume pop. Whether you're a seasoned professional or just starting out, here you'll find the perfect resume metrics to quantify your achievements. By the way, if you want to perfect your resume, you should also check these blog posts:

Bullet Point Breakdown: Simple Formula + Key Tips for a Stronger Resume

Resume Action Verbs: Power Up Your Resume with Impactful Words

Fix 20 Most Common Resume Mistakes in Less Than 5 Minutes

Ready? Let's dive in.

Disclaimer: This article includes relevant affiliate links to services, resources, and tools I wholeheartedly recommend. If you buy something through these links, I get a small commission at no extra cost to you. Your purchase helps me share more helpful content. Thanks if you choose to support me this way!

Resume Metrics for All Industries

When it comes to creating a standout resume that beats the competition, simply listing your job duties and responsibilities doesn't quite cut it.

Here's the thing: you're likely to be up against a lot of qualified candidates applying for the same job as you. Odds are, all of you have pretty similar backgrounds and qualifications. So, if all of you turn in resumes that just rattle off your past tasks and duties, hiring managers are going to read the same job application over and over again – including yours... unless you toss in some information that sets you apart.

That's where resume metrics come in.

By incorporating specific metrics into the work experience section on your resume, you'll offer tangible proof of your accomplishments and put your ability to deliver results on full display. Even more importantly, this is how you'll differentiate yourself and get your resume shortlisted.

See, listing responsibilities keeps you in the same lane as everyone else. But listing achievements – that's what truly distinguishes you from the crowd.

Responsibilities blend you in. Achievements set you apart.

So, let's go through resume metrics across different industries , including:

customer service

Human Resources (HR)

hospitality

administration

manufacturing

engineering

Curious about the best resume metrics that can be used in all sectors? Check out the list of five key resume metrics you *must* add to your resume, regardless of your industry.

And remember—you should demonstrate your skills through concrete numbers, too. Head to this guide on how to put quantifiable skills on a resume , to find out how to measure and quantify soft skills like leadership, communication, and project management.

Resume Metrics for Sales

In the highly competitive world of sales, numbers speak louder than words. Including sales metrics in your resume demonstrates your ability to exceed targets and generate revenue which are the key things employers expect from sales candidates. The best data to use to quantify achievements in sales are:

revenue generated,

sales growth,

and conversion rates .

Get inspired with these examples:

Example: Generated over $2 million in revenue through strategic account management and upselling, surpassing annual sales targets by 15%.

Example: Spearheaded strategies that led to a remarkable 30% increase in quarterly sales revenue , contributing to significant company-wide expansion.

Example: Maintained an above-average 40% conversion rate by refining sales strategies and leveraging customer needs analysis to tailor solutions.

Want to take your sales resume to the next level? Check out 50+ quantified examples and resume metrics for sales .

Resume Metrics for Finance

Finance is a data-driven industry. Opportunities to add metrics to your resume are practically endless. These metrics provide evidence of your financial acumen and ability to manage resources effectively. Consider including data such as:

cost savings,

return on investment (ROI),

or budget compliance.

Check out these resume metrics in practice:

Example: Successfully reduced operational costs by $200K per year through diligent expense analysis and implementation of streamlined processes.

Example: Achieved a 15% return on investment in a challenging market year, showcasing the ability to navigate market fluctuations and maximize returns.

Example: Maintained strict budget compliance, consistently staying within allocated funds with an average accuracy rate of 98% .

If you work in finance, including relevant financial metrics in your resume is crucial to stand out and get noticed by recruiters. Start by adding the three metrics listed above and then explore more examples in the full guide on resume metrics for finance .

Resume Metrics for Marketing

Marketing thrives on data. The more you can quantify your achievements in marketing, the better the chances of catching the eye of hiring managers and recruiters. Add metrics such as:

lead generation,

campaign return on investment (ROI),

and audience engagement.

For instance, you might include data-driven bullet points like these:

Example: Generated a consistent average of 200 leads monthly by leveraging data-driven insights to optimize lead capture forms and landing pages.

Example: Generated a 200% ROI from an email marketing campaign by implementing personalized content and strategic segmentation to maximize engagement.

Example: Led initiatives that drove a 25% increase in content shares and engagement through data-driven campaigns and compelling, audience-resonating content.

In marketing, these metrics are just the tip of the iceberg. There are sooo many options you can choose from. Check out the full list of resume metrics for marketing .

Resume Metrics for Customer Service

In a customer-centric field, metrics validate your skills and highlight your impact on delivering exceptional service , which is exactly what employers look for in resumes.

To stand out, add metrics such as:

customer satisfaction ratings,

response time,

and customer retention.

Example: Maintained an above-average 95% customer satisfaction score , reflecting the ability to consistently meet and exceed customer expectations.

Example: Resolved 95% of customer issues on first contact, illustrating proficiency in understanding customer needs and providing effective solutions.

Example: Achieved a resolution rate of 90% by employing comprehensive issue analysis and collaborative problem-solving, leading to reduced escalations.

Want more? Check out the full list of customer service resume metrics .

Resume Metrics for IT

Metrics play a vital role in IT resumes. They go beyond mere descriptions, showcasing the scope and impact of your work. Plus, they demonstrate your ability to meet goals, solve problems, and drive efficiency – all essential qualities in IT roles.

Here are the key metrics that can bring your IT skills to life:

system uptime,

and project success rate.

For instance, you might include examples like these:

Example: Ensured uninterrupted operations with a record 98% system uptime rate , contributing to enhanced user satisfaction and business continuity.

Example: Reduced technical support response time by 20% , resulting in quicker issue resolution and improved end-user satisfaction.

Example: Achieved a project success rate of 90% by leveraging agile methodologies, ensuring efficient project execution and stakeholder satisfaction.

Want more? Head to the full list of resume metrics for IT .

Examples of Resume Metrics for HR

Working in HR? You've got plenty of options to choose from, regardless of your specific HR niche. Whichever department you work in, use resume metrics as a tool to highlight the value you bring to the company's table.

To do so, consider weaving in metrics such as:

employee retention rate,

time-to-fill vacancies,

and training program effectiveness.

For example, consider including bullet points like these:

Example: Maintained an above-industry average 88% retention rate by implementing innovative recognition programs and career development pathways.

Example: Streamlined recruitment processes, resulting in a 30% decrease in time-to-fill for key positions across the organization.

Example: Spearheaded training initiatives that contributed to a 90% employee satisfaction rate with skill development opportunities, up from the previous year's 75%.

Want to dig a bit deeper? Dive into this comprehensive list of resume metrics tailored to HR and elevate your HR resume.

Resume Metrics for Hospitality

If you're working n the ever-evolving landscape of the hospitality industry, you can effectively showcase your guest-focused expertise and operational prowess by integrating hospitality-specific metrics into your resume.

Consider infusing metrics such as:

guest satisfaction scores,

occupancy rates,

and revenue per available room (RevPAR).

For instance, you might add content like this:

Example: Consistently maintained a 90% guest satisfaction score by leading staff training initiatives focused on personalized service and attention to detail.

Example: Spearheaded targeted promotions and collaborative partnerships, resulting in a 20% surge in off-season occupancy rates.

Example: Achieved a RevPAR growth rate of 18% through meticulous demand forecasting and tactical rate management during peak events.

Curious for more? Explore the full list of resume metrics tailored for hospitality and craft a hospitality resume that leaves a lasting impression.

Resume Metrics for Healthcare

Working in healthcare? Showcase your clinical expertise and patient-centric achievements by seamlessly incorporating healthcare-specific metrics into your resumes.

Add powerful metrics such as:

patient satisfaction scores,

patient outcomes,

and adherence to clinical protocols.

For example, consider showcasing accomplishments like these:

Example: Sustained an above-average 90% patient satisfaction score by employing empathetic communication and personalized care plans tailored to individual needs.

Example: Achieved a notable 30% decrease in post-operative complications through meticulous preoperative preparation and vigilant postoperative care.

Example: Skillfully maintained an above-average 90% compliance rate with medication administration protocols, ensuring patient welfare and minimizing medication-related errors.

Looking for more examples? Discover an extensive list of healthcare resume metrics and word-for-word examples you can copy to your resume.

Resume Metrics for Academia

From research accomplishments to teaching accolades, scholars and academic professionals like you have plenty of metrics to add to their resumes. Wondering how you can translate your academic impact into impressive resume accomplishments?

Consider weaving in metrics such as:

student success rates,

research publications,

and teaching evaluations.

Here are a few examples:

Example: Elevated student performance by 15 points on standardized exams by implementing innovative instructional strategies and focused exam preparation workshops.

Example: Contributed to the field of environmental science with 8 research papers , culminating in a commendable 15% increase in citations year over year.

Example: Maintained consistently high teaching evaluation scores, with an average rating of 4.8 out of 5, reflecting the effectiveness of engaging instructional methods.

Even though it may not seem like it at first, there are plenty of other things that can be quantified and added to academic resumes. Check out the full list of 100+ resume metrics and examples for academia .

Resume Metrics for Administration

Whether you're a seasoned administrator or just starting out, you should use data to showcase your ability to manage administrative tasks, streamline processes, and keep operations running smoothly.

Supercharge your resume with metrics such as:

process optimization,

project completion,

and efficiency improvements.

Include bullet points like these:

Example: Led initiatives that resulted in a 30% reduction in document processing time through the implementation of automated workflows and standardized procedures.

Example: Successfully completed 5 complex office reorganization projects within the past year, resulting in improved space utilization and enhanced team collaboration.

Example: Achieved a 10% increase in team productivity by implementing time management strategies and optimizing work allocation.

Guess what? There's a lot more data you can add to your administration resume. Get the scoop on 100+ resume metrics and examples for administrative jobs .

Resume Metrics for Legal

Demonstrate your expertise in navigating legal matters through effective legal resume metrics.

The best ones to use? Definitely these three:

case success rate,

contract management,

and regulatory compliance.

Check out these examples:

Example: Represented over 100 clients in litigation, resulting in a 90% favorable judgment rate in court proceedings.

Example: Drafted and negotiated complex agreements, resulting in a 20% decrease in contract review time .

Example: Created and delivered employee training on workplace regulations, contributing to a 90% reduction in compliance violations .

Want to take it a step further? Explore this comprehensive list of resume metrics tailored for legal professionals .

Resume Metrics for Manufacturing

Metrics hold significance on manufacturing resumes as they provide quantifiable evidence of your efficiency and contributions. By including metrics, you show off your expertise and stand out as a candidate with a proven track record of enhancing operational success.

You only get one shot at impressing employers with your resume - make it count!

Here are the best metrics to use:

improvements in production,

quality control,

and cost reduction.

Example: Spearheaded initiatives that resulted in a 15% increase in production output while maintaining consistent product quality.

Example: Led a team of 150 manufacturing workers in achieving ISO 9001 certification, showcasing the ability to meet international quality standards.

Example: Introduced energy-saving measures that led to a 20% reduction in utility expenses across manufacturing facilities.

Want more? Explore the full list of resume metrics for manufacturing jobs .

Resume Metrics for Nonprofit

Showcase your impact in the nonprofit sector by quantifying your contributions and measurable outcomes that align with the organization's mission.

Include data that shows your achievements related to:

community engagement,

money raised,

and program impact.

Here's how you can quantify your results:

Example: Organized and promoted fundraising events, resulting in a 30% increase in event attendance and donations .

Example: Led a capital campaign that raised $1.5 million , exceeding the target goal by 20% and enabling program expansion.

Example: Managed a health outreach initiative, resulting in a 30% increase in preventive health screenings among underserved populations.

Want more? Check out the full list of resume metrics for nonprofit jobs .

Examples of Resume Metrics for Engineering

In the world of engineering, where precision and innovation take the lead, resume metrics play a vital role. From project outcomes and process optimizations to cost savings and technical contributions, resume metrics serve as a powerful tool to convey your impact and expertise.

By weaving these numbers into your resume, you not only differentiate yourself in a competitive field but also offer hiring managers a clear understanding of the value you bring to the table.

Integrate metrics such as:

project delivery,

technical innovation,

and engineering impact.

For example, you can write something like this:

Example: Delivered 10 complex product development projects on time and within budget by successfully coordinating cross-functional teams to achieve project goals.

Example: Engineered innovative materials leading to a 20% improvement in product durability , setting new industry standards.

Example: Spearheaded initiatives that achieved a 20% increase in equipment reliability through enhanced maintenance procedures and predictive analytics.

There are plenty of other things that can be quantified in engineering. Need more examples for inspiration? Check out the list of 37+ metrics and examples for engineering resume s .

Disclaimer: This article includes affiliate links. If you shop through these links, I might earn a commission, making this site fully reader-supported. Big thanks for your support!

Key Takeaways

Incorporating data into your resume is an essential strategy to showcase your achievements and stand out from the competition. By quantifying your accomplishments, you provide concrete evidence of your skills and the impact you have made in your previous roles.

Here are a few things to remember:

Choose relevant metrics that align with the job you are applying for.

Whether it's increasing sales revenue, reducing costs, or improving customer satisfaction, numbers tell a compelling story about your abilities.

Don't be shy to include impressive figures that demonstrate your value to prospective employers.

Use this extensive list of 40+ resume metrics and examples to craft a powerful resume that captures employers' attention and lands you your next job.

What to do next?

A poorly written resume is costing you opportunities.  Explore the best resume writing services  and let the experts transform your resume into a powerful, job-landing tool.

Actively looking for a job? Your resume is not enough.  Choose one of the best LinkedIn profile writing services  and let professionals optimize your LinkedIn for future employment.

Time for an upgrade: Select your new resume  from our collection of 50+ professional, HR-proof resume templates  and create a job-winning resume today.

Seize control of your career with insider insights!  Dive into a power-packed 60-minute 1:1 call  with an ex Global Fortune 500 recruiter and leave no job search question unanswered. Book now!

Ana Colak-Fustin

Hi—I'm Ana! A recruiter, HR consultant, and founder of ByRecruiters.com . My career advice and job search tools have been featured in Yahoo News, The Muse, Jobscan, A Better HR Business, Starter Story, and other global media. Since 2018, over 8,000 professionals worldwide have used my resume templates to land new jobs. Ready to join them? Your success story starts here .

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How to Quantify Your Resume: What Recruiters Look For (50+ Examples)

One of the simplest and most effective resume strategies is to quantify your resume achievements with numbers and data. Here are recruiter-backed advice on how to do it with 50+ examples you can copy today!

3 years ago   •   11 min read

A 2018 study found that recruiters spend an average of 7.4 seconds skimming through each resume they receive. When you’re applying for jobs, you only have that brief window to hook a recruiter’s attention — so your resume needs to pack a punch.

How do you create a memorable, impactful resume that will help you get more interviews in 2024? One of the simplest and most effective strategies is to quantify your resume achievements with numbers and data. We’ll break down that concept in more detail below.

What does it mean to quantify your resume?

According to the previously-mentioned study, many hiring managers prefer to see resumes with bulleted lists of achievements in the work experience section . These bullet points should be short, bite-sized, and easily scannable for quick reading. The most memorable and effective bullet points feature examples of your past achievements quantified with specific metrics , as in the resume sample below.

Notice how each bullet point references specific numbers (e.g. “reduced development costs by 25 percent”) in connection with the candidate’s achievements. These points are great examples of quantified achievements. The more quantified achievements you can include in your resume, the more you will stand out in a recruiter’s eyes.

Easy ways to quantify your resume

There are many ways to add quantifiable metrics to the work experience bullet points of your resume. You should always choose numbers that are most relevant to your industry, whether it’s the amount of revenue you generated, the costs you reduced, or the processes you streamlined for greater efficiency. Here are some of the best and easiest ways to quantify your resume:

Revenue, profit, or sales generated

Increased (or reduced) x by y%, time saving, project or data size, quantity of work, time commitment.

Ultimately, any recruiter who is considering hiring you wants to know: can you add to their bottom line? Are you going to be a profitable addition to their company? Showing how you’ve generated revenue, boosted sales, cut costs, or increased profit for past employers can make you a very desirable candidate.

Of course, this metric works best with sales and business positions that directly generate revenue — not all jobs lend themselves to being quantified in this way. But if you can measure your impact in the number of dollars you’ve brought in, don’t be shy about saying so.

You should aim to quantify most of your bullet points with numbers, metrics and data. I’d recommend trying out the tool below to check if your resume has enough uses of numbers, data and quantifiable accomplishments. It's a good litmus test to figure out if you’ve checked all the boxes from a hiring manager’s perspective.

Example bullet points:

• Designed and executed company-wide digital marketing strategy that drove $500,000 in product sales
• Organized a series of community fundraising events with 250+ attendees; generated $100,000 in donations

You can use this versatile metric for any job where you’ve made a difference. If you’ve been in a marketing or similar role, you could discuss how you grew your brand’s readership or audience size. Or, in a customer service job, you could talk about how you achieved a reduction in customer complaints or negative online reviews. If you don’t know the exact percentage of the change you achieved, it’s okay to provide your best estimate.

You can also give examples of where you’ve improved processes or working conditions. Increasing productivity, employee satisfaction, and other aspects of the workplace can be very impactful for companies, so they’re valid metrics to call out in your resume.

• Led intensive customer service training for all sales staff, creating a 65% reduction in customer complaints
• Provided individualized coaching and feedback for employees on a quarterly basis, leading to a 25% increase in workplace satisfaction

You know the saying – time is money. Saving valuable company time can be as significant to the bottom line as directly saving money, which makes it an excellent thing to quantify on your resume. You can approach this on a small scale by detailing the number of hours you saved by streamlining the efficiency of your own projects, or on a larger scale by estimating the total number of man hours you saved for your company.

• Led 2 business analysts to automate repetitive process flows using Excel Macros / VBA and reduced analysis time by 10+ hours per week
• Built Tableau dashboard to visualize core business KPIs (e.g. Monthly Recurring Revenue), saving 10 hours per week of manual reporting work

Running a two-person team or planning a dinner for 5 people is very different from overseeing a 500-person department or organizing an event for 200 attendees. Make the scale of your accomplishments clear to a hiring manager by including quantifiable metrics like the size of your department, event, budget, or data set.

• Developed a prototype to identify key influencers on Twitter using clustering techniques over 100,000 data points in Python
• Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments, and cut down paperwork by 75%
• Directed agency fundraising revenue generation, daily program business operations, community outreach membership recruitment, and human resources in 30 suburbs in the city for organizations with assets of $8M

You can also choose to focus on the quantity of work you completed – for example, the number of projects completed, number of employees onboarded, or training facilitated. This doesn't need to be an exact figure, giving a range or an approximate figure is fine.

• Hired, trained, and managed over 355 part-time workers per year
• Coordinated mailing over 40,000 invitations , formal letters, and information packets annually

It's one thing to say that you're a committed employee, but quite another to have the numbers to back it up. If you were promoted ahead of schedule, routinely go the extra mile to help out, or have a track record of putting in overtime to make sure important deadlines are met, and you don't mind doing the same at your next job, go ahead and include those accomplishments.

• Promoted within 12 months due to strong performance and organizational impact (one year ahead of schedule)
• Worked 16 days nonstop to ensure all KPIs were met for on-time product launch

How to strengthen existing resume bullet points with metrics

By now, hopefully, you’re starting to see what a powerful tool these quantified bullet points can be. They convey confidence and send a strong message to hiring managers about your ability to excel in a job.

But what if you already have a resume that’s riddled with unquantified bullet points ? Not to worry — you don’t have to scrap the whole document and start fresh! Instead, you can rework each point, filling in more detail and adding those specific numbers to illustrate what you achieved, or use our handy bullet point builder to get you started.

Let’s look at a few “before and after” examples that will show you how to convert weaker, non-quantified bullet points into stronger, quantified ones. The weaker examples are vague and nonspecific, while the stronger ones are much clearer and more detailed.

How to use quantified metrics to create impactful power phrases

Once you have decided how to quantify your skills, you want to present these numbers in a way that will grab a recruiter's attention. That’s where power phrases come in.

Creating a power phrase is simple. Choose a task or project where you demonstrated a skill and decide how to quantify that skill using one of the methods above. Then all you have to do is choose an action verb from our list to start your statement, and you have a strong power phrase to add to your resume. Use these phrases throughout your resume, particularly in your resume summary and work experience sections, and to optimize your LinkedIn profile .

Compare your phrases against the template below, or use our Score My Resume tool to analyze the impact of your statements and provide feedback on how to improve your word choice, impact, brevity and style.

More examples of quantifying your resume, handpicked by recruiters

Examples are always helpful, so here's a collection of resume bullet points that are correctly quantified and handpicked from successful resumes.

• Analyzed data from 25000 monthly active users and used outputs to guide marketing and product strategies; increased average app engagement time by 2x, decreased drop off rate by 30%, and increased shares on social media by 3x over 6 months
• Spearheaded retail distribution expansion into 8 new territories and markets in South Brazil; resulted in 85% sales growth and the fastest growing sales location in South America in 2015
• Scripted and tested phone sales process; increased customers by 30% in 6 months
• Grew revenue from $1MM to $2.5M in one year by expanding channel partnerships; exceeded target by 150%
• Analyzed company's 24-month sales results to develop five-year monthly projections by revenue and customer type
• Developed and executed customer referral program, leading to 50% increase in referral business and $2MM of incremental revenue
• Led evaluation and selection of new CRM system; spearheaded a cross-functional team (Technology, Business Development, Management) to implement the system; successful adoption accelerated revenue growth by 25% in 1 year
• Led a 10-week engagement in a four-member team for a solar energy provider; assessed 30+ locations and provided a recommendation for the most suitable location of their new headquarters
• Led six-member cross-functional team across four offices to implement a new CRM system; system is used by 300+ employees globally

Pay close attention to the metrics and numbers used to quantify each bullet point. Like we discussed above, effective metrics can be dollar amounts (e.g. revenue, sales ), size of teams of users (e.g. employees worked with), or percentages.

For more resume bullet points and templates, visit sample resume bullet points .

How to quantify your resume for different industries

The best quantifiable achievements to choose vary depending on your industry. For instance, in sales, annual targets and increased revenue are good to focus on, while in education, innovative teaching methods and improved student test scores would be equally impressive. Similarly, streamlined workflows are great to highlight in project management, while in healthcare, you could mention the number of patient contacts or ongoing education credits.

Here are some more specific examples for various industries:

• Sales: "Revamped product presentation strategy, leading to a 25% increase in customer engagement and a 10% rise in sales."
• Data Analysis: "Leveraged data visualization tools to present monthly sales trends, leading to a more effective resource allocation strategy and a 10% reduction in overhead costs."
• Marketing: "Initiated a social media campaign that increased web traffic by 40%, contributing to a 15% rise in online sales."
• Education: "Redesigned the curriculum for 11th-grade biology, leading to an 18% improvement in average student scores."
• Project Management: "Implemented a new project tracking tool, leading to a 20% reduction in project completion times."
• Healthcare: "Introduced a digital patient record system, resulting in a 30% decrease in information retrieval time.”
• Manufacturing: "Implemented a Lean manufacturing technique, which reduced production time by 20% and increased overall productivity by 15%."
• Digital & E-commerce: "Optimized SEO strategies to boost the website's organic traffic by 35% over six months.”

Why do I need to quantify my resume?

Hiring managers don’t just want to hear about your talent and abilities; they want to see proof of what you’ve actually accomplished in the past. They want to know that you’ve had a positive impact in your previous jobs and that you’re capable of excellent work.

When you quantify your resume accomplishments with specific numbers, you’re not just making empty claims about your skills and experience -- you’re backing your claims up with evidence. Quantified achievements are far more meaningful and concrete than vague statements about what you were “responsible for” at a previous job, and they can also help differentiate you from your competition.

What should I do if I don’t have access to numbers from my previous jobs?

When you’re quantifying your achievements, you may not always know the exact number of dollars you brought in or the percentage of growth you created. If that’s the case, don’t panic -- all you need to do is provide your best guess.

For example, if you upgraded some machinery and made your company’s operations more efficient, you could estimate how many hours of labor those new machines saved per week. To take it a step further, you could multiply these weekly labor hours by the average hourly employee pay to give a rough idea of how much money the machines saved.

In certain jobs, such as those where you help coach, mentor, and guide other people , it may be challenging to think of tangible, measurable achievements to list on your resume. In these cases, you could focus on metrics such as the number of clients you’ve served or new team members you’ve hired.

What if I’m a student or recent graduate with limited work experience?

If you don’t have much work history yet, focus your resume on any relevant experiences you have had -- they could be courses you took in school, internships you’ve held, or extracurricular projects you’ve done. Recruiters know that those activities are valuable learning experiences, and they often teach you transferable job skills.

List these experiences on your resume as if they were jobs, and create bullet points for each one, as shown in the example below. Call out achievements that can be quantified, such as the number of donors you generated, networking events you organized, or students who participated in your training.

If you’re unsure of what skills to add to your resume, use the tool below to search for the role you’re applying to. It’ll let you know which skills are relevant to the job you’re applying to and which to add to your skills.

What if I can't think of any ways to quantify my accomplishments?

Some accomplishments are easier to quantify than others. If you worked in sales, finance, or anything else particularly number-driven, finding ways to quantify your accomplishments should be relatively easy. But what about people who work in positions that aren't so easily quantified?

Instead of adding numbers that don't relate to your core achievements just for the sake of data, try these strategies:

• Explain the scale of what you did. Did you tutor 12 children or organize an event with 400 attendees?
• Mention the frequency of ongoing duties. Did you send a weekly newsletter, daily status reports, or reconcile a monthly budget?
• Describe your time investment. Did you spend 10 hours per week volunteering at a shelter, or put in 60+ hour weeks in the leadup to a product launch?
• Estimate and make use of ranges. Nobody is going to meticulously check whether you saved your company 19% or 22% in overhead — just make sure whatever figure you use is approximately correct.

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80+ Resume Accomplishments Examples to Show Your Value

To get more job interviews, you need measurable resume accomplishments. Learn how to create them and add them to your resume.

Customers Interviewed by:

The difference between getting an interview and not getting one often comes down to whether your resume includes measurable accomplishments .

In fact, one survey reported that 33% of hiring managers said that a lack of measurable accomplishments on a resume was a deal breaker.

Why are measurable accomplishments so crucial? Because they show the true impact of your efforts in your previous roles.

In this article, we’ll tell you what measurable resume accomplishments are, how to create your own, and how to add them to your resume. Plus, we’ll provide plenty of examples of measurable accomplishments from various fields.

What are resume accomplishments?

Resume accomplishments are accomplishments that are quantified . In other words, it’s when you use numbers to show how you made a positive difference at your job.

For example, if you increased sales, that’s an accomplishment . If you increased sales by 20%, that’s a measurable accomplishment . Here are some more examples:

• Reduced costs by 15%.
• Led a project that finished 30 days ahead of schedule.
• Increased organic traffic by 40%.
• Saved the company $200,000 annually.
• Managed and mentored a team of 30 employees over 5 years.

Measurable resume accomplishments are important because they show how successful you were in a way that’s easy for potential employers to understand.

Accomplishments are NOT responsibilities

Many job seekers make the mistake of only listing their responsibilities when writing their resumes .

Responsibilities are the duties you are expected to perform at your job. Responsibilities include things like managing a team, overseeing projects, or handling customer inquiries.

Resume accomplishments focus on the successful outcomes of those job duties. They include things like achieving a 20% increase in team productivity, successfully launching a project that generated $500,000 in revenue, or resolving 95% of customer issues on the first call.

In other words, responsibilities are what you do while accomplishments show how well you did it.

How many resume accomplishments do you need?

Ideally, your resume should include a measurable accomplishment for each skill that you list.

For example, if you list project management as a skill, you should use a number to show how well you used that skill, such as “Successfully managed a team to complete a $1 million project two months ahead of schedule.”

I recommend having a minimum of five measurable accomplishments on your resume.

To find out how many accomplishments you have on your resume, run it through Jobscan’s resume scanner . It will give you a full report on how to optimize your resume to get more job interviews.

Here’s part of a sample report:

Where do you put your resume accomplishments?

There are two places on your resume where you should try to include measurable accomplishments.

1. Your work experience section

The best place to include measurable accomplishments is your work experience section . Highlight your accomplishments with bullet points. They make it easy for recruiters to see your impact at a glance.

Below is an example of a resume work experience section. After the header is a brief paragraph describing the job’s responsibilities. Then bullet points highlight some major accomplishments.

2. Your resume summary

The second best place is your resume summary . This is a brief statement at the top of your resume that provides a snapshot of your qualifications. Think of it as your elevator pitch or personal highlight reel.

Here’s an example of a resume summary featuring measurable accomplishments:

If your resume doesn’t have a summary, I highly recommend adding one. “A professional summary is an amazing resource to optimize your resume with keywords, catch an employer’s attention, and provide career highlights,” says resume writer  Jazlyn Unbedacht .

How to write your resume accomplishments

When writing your resume accomplishments, there are three things to focus on: numbers, percentages, and dollar amounts. Let’s take a closer look at each:

1. Use numbers

A few numbers reveal more about your qualifications than a hundred words. Whether it’s years of experience, completed projects, or awards won, numbers provide clear evidence of your achievements.

• Years of experience : “Leveraged over 10 years of experience in project management to successfully lead a team of 20 in delivering high-impact projects on time and under budget.”
• Completed projects : “Managed and completed 15 major software development projects, enhancing operational efficiency and meeting all project deadlines.”
• Awards won : “Received the ‘Employee of the Year’ award 3 times for exceptional performance and innovative contributions to the company’s strategic initiatives.”

2. Use percentages

Percentages are a great way to put your major achievements in context. They paint a clearer picture of your achievements than standalone numbers.

For example, saying “increased sales by 20%” is more impactful than saying “increased sales by $50,000.”

• Increased efficiency : “Improved operational efficiency by 30% through the implementation of streamlined processes and advanced project management software.”
• Boosted sales : “Increased annual sales by 25% by developing and executing a targeted marketing strategy that attracted new clients and retained existing ones.”
• Reduced costs : “Reduced departmental costs by 20% by renegotiating vendor contracts and optimizing resource allocation.”

3. Use dollar amounts

What’s the #1 priority for corporate America? Money. If you want to grab the attention of hiring managers, show that you were able to increase revenue or cut costs.

Be specific when writing your list of accomplishments. For example, instead of saying “improved sales,” say “boosted sales by $150,000 through a targeted marketing campaign.”

• Revenue growth : “Increased annual revenue by $200,000 by developing and launching a successful new product line.”
• Cost savings : “Saved the company $50,000 annually by renegotiating supplier contracts and implementing cost-effective inventory management practices.”
• Budget management : “Managed a project budget of $1 million, completing the project $100,000 under budget through efficient resource allocation and expense tracking.”

Resume accomplishments examples

In this section, you’ll find examples of resume accomplishments broken down into general job categories. Feel free to adapt these to your own experience.

1. Customer service examples

• Maintained a 97% satisfaction rating over a 24-month period as a customer care representative.
• Increased client retention by 59% by implementing an efficient grievance resolution process and customer feedback system.
• Managed 500+ customer accounts without any complaints in 5 years and with 100% customer rating in online reviews.
• Increased customer base by 25% and improved customer response time by 11%, directly impacting sales in 2023.
• Drove Quality Assurance (QA) from an average of 65% to 90%.

More examples: Customer Service Skills and Resume Examples

2. Sales examples

• Exceeded retail sales goals by an average of 17% every quarter in 2024.
• Expaned the client base by 60% in just 3 months.
• Implemented an efficient sales funnel, directly increasing sales by 30% in 2024.
• Created a robust pipeline and improved closing rate by 11% in just 2 months.
• Awarded as the Top Salesman in Company X for 4 consecutive years.
• Led a team of 10 sales professionals who consistently brought big accounts, driving year-over-year company profits at a rate of 80%.

More examples: Sales Resume Examples, Skills, and Keywords

3. Marketing examples

• Created campaigns that facilitated improved market share and customer engagement in 2024.
• Grew email subscriber list from 300 to 2,000 in 8 months without expanding the monthly budget.
• Managed and deployed profitable Facebook ad campaigns with a monthly budget of $20,000.
• Created an SEO strategy that improved organic website traffic to the corporate blog by 58% year over year.
• Created 32 new blog posts, 5 eBooks, and 6 landing pages, making up 30% of the company’s online content.
• Exceeded customer acquisition target by 25% and increased new subscribers by 50% by launching niche marketing campaigns.

More examples: Marketing Resume Examples, Skills, and Keywords

4. Computer science examples

• Reduced data processing time by 50% by building a new cloud data infrastructure.
• Worked with the CEO to analyze 10+ technology systems and consolidate them into a new system that encompassed all programs needed to reach business needs.
• Developed and launched a new software application that increased user engagement by 35% and reduced system downtime by 20%.
• Led a team of 10 in the successful migration of a company’s database to a cloud platform, resulting in a 40% improvement in data retrieval speeds and a $50,000 annual cost savings.
• Set up and trained a staff of 15 on how to use the Microsoft Azure platform for cloud computing purposes.
• Reduced company spending from $6M to $800K and reduced mainframe software costs by proposing renegotiating strategies.

More examples: Computer Science and Engineering Resume Examples

5. Management examples

• Created a company culture initiative that raised employee satisfaction rates by 25% year over year.
• Hired and managed a team of 6 data scientists to successfully deploy a new data processing platform ahead of schedule.
• Implemented a bi-weekly meeting with 9 other department heads to discuss goals, updates, and challenges, increasing productivity across departments by 20% year over year.
• Reimagined business development strategy to include a 20% increase in Salesforce, resulting in $550M in increased profits year over year.
• Led the company through a complicated re-organization, resulting in a 75% increase in profits with minimal employee turnover.
• Grew working capital by 30% in 6 months, allowing the company to take advantage of better resources for continued growth.
• Implemented a company-wide work-from-home policy, resulting in an 87% increase in employee satisfaction, a 21% increase in productivity, and a 38% decrease in PTO usage.
• Received 2 promotions, from co-management to director-level, in less than 12 months.
• Chosen for the team lead on 15 design projects in 2024, 30% more projects led than any other team members.

6. Human resources examples

• Raised employee retention rates by 15% over a 5-year period by implementing a tiered interview system and organizing a minimum of 2 team outings per quarter.
• Counseled, educated, and advised over 3,500 university students in a span of just a year.
• Created simplified HR processes that boosted company productivity and morale by 10%.
• Prepared regular pulse surveys for employees that increased transparency and engagement by 11%.
• Recruited at least 30+ high-performing individuals who are now executives in big companies in the course of 3 years.
• Organized the company’s annual international summit, including flights, accommodations, and itineraries for more than 30 attendees.
• Scheduled and staffed coaching sessions for 70 weekly athletics classes.
• Organized quarterly volunteer projects with upwards of 50 volunteers per event.

More examples: HR Resume Examples, Skills, and Keywords

7. Teacher and education examples

• Assisted head teacher in overseeing and educating 18 students for 3 months.
• Developed a comprehensive student submission system for final exam projects in the University’s online portal, accessible by more than 3,000 students.
• Approved more than 50 pieces of new curriculum in the foreign languages department during the Spring semester of 2024.
• Documented children’s learning processes and regularly met with parents, increasing student performance by 32% and parent engagement by 20%.
• Awarded as an outstanding secondary teacher in Mathematics within the district for 3 consecutive years.

More examples: ​​ Education Resume Examples, Skills, and Keywords

8. Administrative work examples

• Reduced time spent on inventory by 20% by reorganizing the physical storage of supplies.
• Digitized the company’s internal microfilm library of more than 5,000 files.
• Managed multi-line phone system and effectively handled 200 tickets on a daily basis, contributing to a 60% increase in customer satisfaction.
• Established an efficient document database during my first 30 days in Company X, reducing slack time by 10% and improving overall efficiency.
• Created policies for the entire administrative team and streamlined processes that helped boost employee morale by 15%.
• Provided administrative support to the Director of Operations and 50+ team heads in the office while helping HR with employee orientation and training.
• Implemented a filing system for human resources, organizing more than 300 past and current employee documents.

More examples: Administrative Resume Examples, Skills, and Keywords

9. Accounting and finance examples

• Led a process redesign and decreased the company’s month-end close time by 53%.
• Increased the department’s productivity by 10% by establishing process improvement initiatives and implementing strict compliance with GAAP and SEC guidelines.
• Provided timely financial reporting that led to business improvement and a 25% drop in company costs in 2024.
• Offered financial advice on crypto assets and investments to 50+ executives.
• Contributed to over $65,000 in profits in 2024 through proposed system changes and investment strategies.
• Reduced the company’s operating expenses by 15% through the implementation of cost-saving initiatives and renegotiation of supplier contracts, saving $200,000 annually.
• Managed an investment portfolio that achieved a 12% annual return, outperforming the market average by 5% and increasing client assets by $1.5 million.

More examples: Accounting and Finance Resume Examples, Skills, and Keywords

10. Student examples

• Improved GPA from 3.2 to 3.8 within two semesters by implementing effective study strategies and time management skills.
• Led a team of five classmates in a marketing project that increased event attendance by 40%.
• Organized a charity fundraiser that raised $5,000 for local community programs, surpassing the initial goal by 25%.
• Conducted a research project that was selected for presentation at a national conference, competing against 100 other submissions.
• Increased membership in the student volunteer organization by 50% through targeted recruitment efforts and engaging events.

More examples: Resume Examples for Any Job

Tips for writing powerful resume accomplishments

Here are three additional tips that will help you highlight your major achievements to prove you’re the perfect fit for the job.

1. Use the C.A.R formula

To help you frame your significant accomplishments, use the C.A.R. formula. C.A.R. stands for Challenge, Action, Result.

This is how the formula works: first start with a challenge you faced at work, then talk about the action you took to overcome that challenge, and conclude with the positive result of your hard work.

Here’s an example of how to use the C.A.R. formula to create a resume bullet point:

• Challenge: The company was struggling to attract new customers and increase online sales through its e-commerce platform.
• Action: Developed and executed a targeted digital marketing campaign, including SEO optimization, content marketing, and advertising on social media accounts.
• Result: Increased online sales by 35% within six months and attracted 50,000 new visitors to the website.

Resume Bullet Point:

• Addressed declining online sales by developing and executing a targeted digital marketing campaign, resulting in a 35% increase in sales and 50,000 new website visitors.

2. Use strong action verbs

Use strong action verbs to begin each bullet point. Action verbs convey  doing , and include words like  spearheaded , optimized , managed , designed , and  implemented .

Action verbs paint a vivid picture of your achievements in the mind of the hiring manager. In fact, one  study showed that using strong action verbs on your resume can increase your chances of getting an interview by 140%.

To show you the difference between strong and weak action verbs, look at these examples.

• Weak: Helped to improve customer satisfaction by implementing a new feedback system.
• Strong: Spearheaded a new feedback system, boosting customer satisfaction by 15%.
• Weak: Worked on a marketing campaign that increased product awareness.
• Strong: Implemented a strategic marketing campaign, increasing product awareness by 25%.
• Weak: Was in charge of reducing operational costs by streamlining processes.
• Strong: Optimized operational processes, reducing costs by 20%.

3. Tailor each resume

For job search success, it’s crucial to tailor each resume to the job you’re applying to. Don’t just send out the exact same resume with every application.

Why is tailoring each resume so important? Because most companies today rely on computer software to help sort and filter the hundreds of resume they receive.

This software is called an applicant tracking system (ATS). When you send in your resume, it doesn’t go to a hiring manager. It goes into an ATS database.

Hiring managers then search the database for suitable resumes by typing keywords into the database’s search bar. These keywords are usually job titles and skills (a keyword can be one word or a phrase).

To tailor your resume, carefully read the job posting and pick out the most important keywords. Then add those keywords, exactly as they appear in the job posting, to your resume.

Most job seekers don’t do this because it’s easier to send out the same resume with every application. But savvy job seekers use online tools to speed up the process.

For example, Jobscan’s resume scanner analyzes your resume against the job posting and then gives you a Match Score. This score tells you how closely your resume matches the job requirements. It also gives you a list of keywords you should add to your resume to increase your score.

Here’s an example of a Match Report (keywords that are missing from the resume are marked in red):

Jobscan’s resume scanner doesn’t just provide you with a list of keywords, it also tells you how to incorporate them into your resume bullet points .

All you have to do is click on a keyword and you’ll see multiple phrase suggestions you can choose from. You can turn these phrase suggestions into measurable accomplishments by adding numbers when appropriate.

Jobscan’s tool also helps you  generate cover letters , optimize your  LinkedIn profile , and  track your job applications .

Key Takeaways

Resume accomplishments are a powerful way to convince recruiters and hiring managers to move you to the next step in the hiring process and interview you.

• Resume accomplishments are more valuable to recruiters than job responsibilities and duties.
• If you feel stumped in writing your work accomplishment statements, use the CAR method. Start with a challenge, then share the action you did and the result. Don’t forget to use powerful action words.
• Since recruiters use ATS to sift through applications, make sure to incorporate relevant keywords from the job description into your resume accomplishment statements.
• Optimize your resume and increase your score with Jobscan’s resume scanner .
• If you’re building your resume from scratch, try Jobscan’s free resume builder . There are no hidden costs and it allows you to build an ATS-compatible resume in no time!

Using resume accomplishments in place of responsibilities makes the most out of resume space by showing the hiring manager that you are results-driven and have a history of going beyond the expected requirements. Unlike job responsibilities, resume accomplishments prove to recruiters and hiring managers that there are unique skills and areas of expertise that you bring to the table and that you have a tangible track record of success.

To turn job responsibilities into resume accomplishments, focus on the results and impact of your work. Quantify your achievements by adding numbers, percentages, or specific outcomes that demonstrate your contributions. For example, instead of saying “managed a team,” say “managed a team of 10, increasing productivity by 20% within six months.” This shift highlights the value you added to your role.

To identify your accomplishments, start by reflecting on your role and daily tasks. Consider the impact of your work by looking at outcomes where you exceeded goals, solved problems, or made improvements. Quantify these results with metrics like increases in sales, cost savings, or efficiency gains.

To write an accomplishment statement, follow the C.A.R. (Challenge, Action, Result) method. Start by describing a specific challenge or situation you faced. Then, detail the actions you took to address the challenge. Finally, highlight the results of your actions, including any measurable outcomes. For example, “Implemented a new inventory management system (Action), reducing stock shortages by 30% (Result) and improving overall efficiency (Challenge).

List your accomplishment statements in the work experience section and the resume summary. In the work experience section, detail specific achievements under each job entry. In the resume summary, highlight key accomplishments to immediately capture the hiring manager’s attention.

Prospective employers care about past achievements because they show what you can actually accomplish. It’s concrete proof of your skills and work ethic, giving them confidence that you’ll bring the same value and success to their team. Basically, your past wins help them see you as a great fit for the role.

You can include volunteer experiences and list the soft skills that you were able to use and some measurable outcomes during volunteering. You can also highlight your academic awards and extracurricular achievements. What if you’re a new graduate with limited work experience? Then you should focus on highlighting accomplishments from your volunteer work , internships, and academic projects if possible.

If you are changing careers , you may include measurable achievements that are relevant to the job that you are applying for. You can specify how your previous achievements will help you in your new career. Check out our guide on How to Explain Gaps in Employment on a Resume .

Including accomplishment statements on your resume is key to standing out to employers. These statements showcase your achievements and the real impact you’ve made in your previous roles. By highlighting specific successes, you make it easier for potential employers to see your value and what you can bring to their team.

Keeping track of your accomplishments is important because it helps you remember and articulate your successes when updating your resume or preparing for interviews. It also boosts your confidence by highlighting your achievements and provides concrete examples to demonstrate your skills and value to potential employers.

Robert Henderson, CPRW, is a career advice writer and a resume expert at Jobscan.

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How to Quantify Your Achievements on Your Resume +Examples

In This Guide:

Why is it significant to quantify achievements on your resume, how to quantify achievements on your resume, examples of quantifying achievements on a resume.

In today’s competitive job market, it is important to take every opportunity to make your resume stronger.

A great way to do so is by quantifying your achievement on your resume.

Including numbers in your achievements descriptions might be the difference between a quick glance from the hiring manager, and scheduling an interview.

But before you add any numbers into your resume, you should know how to do it right.

In this article, we are going to help you by exploring the following questions:

• Why is it significant to quantify achievement on your resume?
• How to quantify achievement on your resume?

And just to get you ready even more, we are going to wrap things up with some great examples to help you quantify your own achievement in your resume.

So, if you are ready to use all the numbers in your favor in your resume, let’s dive in.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

You should always aim to make your resume as strong as possible.

One of the best ways to do so is by quantifying your achievements, but you might ask yourself why is that exactly.

The first thing you accomplish by including numbers along with your accomplishments is that they instantly grab the hiring manager’s attention.

Not only that, but they also give the information in your resume more credibility.

Furthermore, every number in your resume lets the hiring manager compare your results to those of other candidates, which can set you one step ahead of some, and will definitely take you ahead of the competition which missed out on quantifying their achievements.

Now that you understand the importance of quantifying achievements on your resume, it’s time to learn how to do it just right.

To do so, you only need to follow a few simple steps.

Keep track of your work

The first thing you need to do should become a habit for you, if you want to save up some valuable time.

If you constantly keep track of your work, and your achievements, it will not only be easier for you to add the quantified data to your resume once you start searching for a new job , but you will also see what you are good at, and what you need to work on.

So make sure you make a list, and keep it updated with every work-related accomplishment you get, along with the quantified result.

Numbers on your resume can be your greatest friends when it comes to job searching.

However, that does not mean that you should absolutely stay away from ranges.

There are a number of reasons why you might not include a specific number in an accomplishment on your resume, like:

• You don’t have access to a specific number
• You can’t calculate an exact number to quantify the achievement
• You prefer to use a range, rather than a specific number

Whatever the reason, using a range to quantify an achievement can be just as strong as an exact number.

Focus on the key metrics

Numbers on your resume are effective, but that only applies if you use them correctly.

You should not just throw them around anywhere you can, but instead you need to focus on key metrics.

Such metrics that can catch the hiring manager’s attention are:

• Money – when it comes to money, numbers are essential for every successful company. If you can show improved financial performance due to your achievements, you should absolutely include some strong numbers there, either as specific amount, or percentage
• People – you can also quantify people, which can mean many things – from clients you had, to a size of a team you had managed
• Time – another highly valued number you should include on your resume is the experience you have in specific positions, as the work experience is definitely the first thing a hiring manager is looking for on your resume

Last but not least, you need to check if all the numbers you have listed on your resume are actually correct.

It is really important for you to present accurate and real information to the hiring manager, and remain honest throughout the whole hiring process.

And now, as promised, we are going to wrap things up with some great examples of how to quantify achievements on your resume.

Managed a human resources team of 8 employees, serving an office of 380 staff members, maintaining strong professional relationship within the staff.

Managed a team of 15 employees with innovative techniques that lead to 32% increase in revenue from the previous calendar year.

Worked on a new online marketing platform that produced top-five results on all targeted keywords, yielding a 57% increase in organic search traffic and 24% increase in sales.

We are all done, now you know how to quantify your achievements just right.

Let’s go through all the essential steps one last time, you need to:

• Keep track of your work – create a list and constantly update it with your achievements, along with the quantified result from them
• Use ranges – if you can’t or don’t want to use exact numbers for some of your achievements, don’t forget that ranges can be just as strong
• Focus on key metrics – think about what the hiring manager would be interested in, and focus your numbers in that direction, rather than adding them everywhere
• Proofread – go through all the numbers you have listed, and make sure they all present the actual result, as you would want to be as honest as possible in the hiring process

Check out our examples one last time, and get ready to quantify your own achievement in your resume.

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How to Quantify Resume Using Data, Metrics, and Numbers

3 key takeaways 

• Understand what resume metrics are and the types you can use 
• Learn why you should quantify accomplishments on your resume 
• Discover the best way to quantify a resume to land your next interview

Quantifying your resume not only demonstrates your achievements but also presents your value in a concrete, measurable way. That’s why it’s important to take the time to quantify those resume achievements to stand out to hiring managers during the hiring process. 

And yet, why does it feel so hard?

But by the end of this post, you’ll know exactly why , where , and how to quantify resume metrics to help you land your next interview fast. 

What are resume metrics (& how do you use them)? 

Resume metrics are quantitative measures or data points that more clearly articulate the value you've brought to a previous role or project in your resume.

They provide a clear way to show your achievements and demonstrate your impact to potential employers.

Metrics on a resume could refer to various measurable achievements, depending on your role and industry. Here are some examples:

• Financial metrics : These include revenue generated, costs saved, budgets managed, sales made, or any monetary figures that show your financial impact.
• Operational metrics : These metrics can include processes improved, efficiency gains, time saved, production volumes, or any operational improvements you contributed to.
• Performance metrics : These metrics reflect individual or team performance, such as meeting or exceeding targets or KPIs, achieving high customer satisfaction scores, or ranking within the team or organization.
• Project or program metrics : If you've managed projects or programs, these metrics might include the number of projects managed, project sizes, project completion rates, or success rates.
• People metrics : For those in leadership or HR roles, these metrics can include the number of people managed or hired, retention rates, or team performance improvements.
• Marketing metrics : These could include the number of leads generated, conversion rates, increase in website traffic, or growth in social media followers due to your marketing efforts.

Remember, resume metrics aren't just about the numbers; they provide context that helps potential employers understand the scope of your job responsibilities and the impact of your work. 

One of the advantages of using Teal’s AI Resume Builder to craft your resume is that it comes with an AI-generated achievements option—helping you instantly draft achievements using keywords from the job description you’re working with: 

While you’ll need to verify and polish the information, this can give you a head start in beating the blank page and building a better, smarter resume.

Why you should quantify your resume

There are many reasons why you should quantify accomplishments on your resume. Here are the main ones to consider. 

1. Demonstrates impact and value 

Employers want to understand what you've accomplished in previous roles, and, more importantly, the impact of those achievements. When you quantify your resume work experience , you provide tangible evidence of the value you've contributed. 

2. Shows a results-oriented nature 

Employers value candidates who are results-oriented and can deliver concrete outcomes. When you quantify your work, it's a clear signal to hiring managers that you focus on results (not just tasks and activities). 

This can be especially valuable in roles where tangible outcomes are important, such as sales, project management, or any leadership position.

3. Enhances credibility 

Quantified achievements provide credibility to your qualifications and help your resume stand out. It's easy to claim you've "improved a process" or "led a team," but quantifiable bullet points show you're not just throwing around buzzwords. 

They show that you've taken the time to reflect on your work and can articulate your value in concrete terms.

4. Sets you apart from other candidates 

Many job seekers don't take the time to really quantify resume accomplishments on their resumes, often because they need help figuring out how to do it or they underestimate its importance. By quantifying your past achievements, you automatically distinguish yourself from a significant portion of the competition.

5. Compliments keywords searched for in the ATS

Many hiring managers and recruiters use resume scanning tools, such as Applicant Tracking Systems (ATS), to file and search for strong applications that incorporate specific keywords. 

Incorporating those keywords as hard skills and soft skills alongside your metrics can increase your chances of being found by hiring professionals. And this is another reason to consider  building your resume with Teal . 

That's because the Teal platform automatically pulls keywords from the original job description so you can re-use them throughout your application materials, including your resume:

This way, you can increase your odds of getting your resume prioritized and use every advantage at your disposal in today’s competitive market. 

Different ways to quantify achievements on your resume

When writing a resume, quantifying achievements should emphasize the impacts your actions have had. 

Here are several more examples of ways you can express those achievements:

1. Money saved or generated

Any actions that lead to financial savings or increased profits or sales revenue are strengths on your resume that should be highlighted. This might include negotiating better vendor contracts, developing cost-saving strategies, or leading a successful sales or fundraising campaign.

Example achievement bullet point :

• Secured a vendor contract resulting in annual savings of $200,000.

2. Time saved

If your strategies or actions led to more efficient processes, quantify the time saved. This could be through automation, streamlined procedures, or improved task delegation.

• Implemented a new project management system, reducing project completion time by 30%.

3. Increased efficiency or productivity

If your work has helped to boost the efficiency or productivity of a team, department, or the entire organization, quantify these improvements.

Example professional summary inclusion : Introduced Agile methodologies to the software development team, increasing productivity by 40%.

4. Sales and revenue increases

If you are in a sales or marketing role, quantifying sales, revenues, or market share increases can be particularly impressive.

Example professional summary inclusion : Led a marketing campaign that resulted in a 20% increase in sales and a 10% growth in market share.

5. Volume of work

If you've handled a high volume of work or multi-tasked across several different projects, indicating this can show that you're hard-working and efficient.

General example : Managed a portfolio of 50+ clients while successfully meeting all project deadlines.

6. Improved metrics 

If your actions led to an improvement in any other key performance indicators or metrics, include those figures. This could be metrics related to customer satisfaction, product quality, employee turnover, or website traffic.

General example : Implemented new SEO strategies, increasing organic search traffic and website traffic by 60%.

7. Personnel growth or reduction

If you've been in charge of growing a team, that can speak to your leadership and recruiting skills. On the other hand, if you've managed a team during a period of downsizing or restructuring, this can show your ability to maintain performance during challenging times.

General example : Successfully grew a high-performing team from 5 to 15 members.

The goal of quantifying achievements is to provide concrete evidence of your skills and demonstrate the impact you could have on the prospective employer's organization.

How to quantify your work experience

Here's a step-by-step guide on how to effectively quantify your work history and resume:

Step 1: Review your job description and responsibilities 

Begin by revisiting your roles and responsibilities. 

• What were you hired to do? 
• What tasks were you accountable for? 

Start writing these down in a list for each job you've held and the specific responsibilities that came with it.

Step 2: Reflect on your accomplishments 

For each job, think about what you accomplished. 

• Did you exceed sales targets? 
• Did you improve a process?
• Did you manage a team that consistently outperformed others? 

Write down these potential resume accomplishments next to your responsibilities. 

Step 3: Identify the impact of your work 

Reflect on the impact of your achievements. This involves thinking through the ripple effect of your accomplishments. 

For example, did your cost-saving strategy enable other projects to be funded or did your improved process save employees time each day? 

These impacts can often be expressed as tangible resume metrics, which is what you’ll search for next. 

Step 4: Find the numbers 

Now, dive into the numbers. If you're in sales, this might be easy—look at your sales figures. But for other roles, you might have to think creatively. 

If you managed a project, consider the budget, timeline, or number of people. If you implemented a new process, calculate the time saved or efficiency gained.

For example, imagine you were the team lead on a project, and you reduced project meetings from three hours/week to one hour/week. While you can quantify the time saved, you can also roughly calculate how much money was saved. 

• Your team has five people 
• You saved two hours per week, per employee
• This equates to saving 104 hours per year in company time 
• If each colleague earns $30/hour, you can quickly run the math 
• One hour for five employees costs the company $150
• Over the course of the year, your team saved $15,600

Any hiring manager would be thrilled to see a candidate so focused on saving company money and driving a real financial impact. 

Step 5: Match metrics to achievements 

Based on your reflection and the numbers you've collected, decide which metric best represents each accomplishment. 

Refer back to the kinds of resume metrics we discussed earlier, and decide whether each achievement is best represented by a financial, operational, performance, project, people, or marketing metric.

Step 6: Write your quantified achievements 

With your metrics in hand, write out each achievement in a clear, concise way. Start with an action verb, clearly state your accomplishment, and end with the quantified impact (refer to the next section for examples).

Remember to keep it relevant—the most impressive numbers relate directly to the job you're applying for. Then, incorporate them as quantified resume bullets or within your professional summary.

Step 7: Review and refine 

Finally, review your achievements. 

• Are they clear and compelling? 
• Do they accurately represent what you accomplished?
• Would someone unfamiliar with your job understand them? 

Consider getting a trusted friend, mentor to review your resume for clarity, or use our free resume check for an analysis and holistic score.

The aim is not to overwhelm employers with numbers but to use them strategically to show the tangible value you've added to your roles.

This approach not only makes your resume more compelling but also shows potential employers that you're results-oriented, a quality that's highly valued in any role.

Use the Achievement Assistant to Incorporate Metrics Into Your Resume

Use the Achievement Assistant to create impactful achievements that focus on results, using numbers to back them up.

Get started with the achievement assistant for free .

Quantified resume examples 

1. marketing.

a) Unquantified : Managed social media campaigns. 

• Quantified : Managed social media campaigns that increased follower count by 35% and engagement by 50% over six months.

b) Unquantified : Conducted market research. 

• Quantified : Conducted market research that surveyed over 1,000 customers, leading to a 15% increase in customer satisfaction scores.

c) Unquantified : Developed SEO strategies.  

• Quantified : Developed and implemented SEO strategies that improved website ranking from 10th to 1st position on Google for 5 key terms.

a) Unquantified : Led sales team.  

• Quantified : Led a sales team of 10, exceeding annual sales targets by 25%.

b) Unquantified : Generated leads. 

• Quantified : Generated an average of 30 quality leads per week, resulting in an 18% increase in closed deals.

c) Unquantified : Improved customer relationships. 

• Quantified : Improved customer relationships, increasing repeat business by 20%.

a) Unquantified : Improved system performance. 

• Quantified : Improved system performance by 30% by optimizing code and implementing efficient algorithms.

b) Unquantified : Managed software development projects.  

• Quantified : Managed software development projects that delivered 5 applications on schedule and 10% under budget.

c) Unquantified : Implemented cybersecurity measures. 

• Quantified : Implemented cybersecurity measures that decreased security breaches by 50% in the first quarter.

4. Human Resources

a) Unquantified : Led recruitment efforts.  

• Quantified : Led recruitment efforts that filled 20 open positions within 60 days, reducing time-to-fill by 25%.

b) Unquantified : Developed employee training programs. 

• Quantified : Developed employee training programs that increased staff productivity by 15%.

c) Unquantified : Improved employee retention rates. 

• Quantified : Implemented strategies that improved employee retention rates by 20% year-over-year.

5. Project Management

a) Unquantified : Managed construction projects.  

• Quantified : Managed construction projects valued at over $500,000, delivering all projects on time and within budget.

b) Unquantified : Led process improvement initiatives.  

• Quantified : Led process improvement initiatives that resulted in a 25% increase in operational efficiency.

c) Unquantified : Oversaw project teams. 

• Quantified : Oversaw project teams of up to 20 members, completing 95% of projects ahead of schedule.

6. Customer Support

a) Unquantified : Resolved customer complaints.  

• Quantified : Resolved 100+ customer complaints weekly, achieving a 95% satisfaction rate.

b) Unquantified : Managed customer support team. 

• Quantified : Managed a customer support team of 15, reducing average call response time by 30%.

c) Unquantified : Improved customer service processes. 

• Quantified : Implemented new customer service processes, reducing customer complaints by 20%.

How to add metrics to your resume (the easy way)

Whether you’re entering the job market for the first time or a seasoned vet applying for C-suite roles, the lesson is the same: whenever possible, you should quantify professional achievements for your resume. Especially within the resume bullet points of your work experience.

The easiest way to do this is with the Teal Resume Builder . 

Teal has everything you need to build a stellar resume personalized to the job you’re after. Plus, when you use Teal’s generative AI, you can create professional summaries, resume accomplishments, achievements, and even cover letters all at the click of a button. 

So what are you waiting for? Sign up and join Teal for free , and get one step closer to securing your dream job!  

Frequently Asked Questions

What types of achievements are most effectively quantified on a resume, how can i quantify my resume if i work in a field that isn't traditionally data-driven, can i include projected outcomes or estimated results on my resume.

Nathan Thompson

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65+ Resume Accomplishment Examples That Worked in 2024

• January 2, 2024
• In Resumes & Cover Letters

Are you struggling with writing your resume accomplishments? When listing your accomplishments, it’s crucial to do so in a way that demonstrates expertise and shows relevant experience for each of the competencies the company is looking for. In other words, you are going to give them the clues in the resume and help them see the evidence that you are the best fit for their position by emphasizing the accomplishments that match what they are looking for.

Table of contents

Resume accomplishments vs. Responsibilities 

Highlight relevant expertise in your resume accomplishments section, 65+ resume accomplisment examples across various fields.

• Resume accomplishments examples customer service
• Finance/Accounting resume accomplishment examples
• Resume accomplishment examples for sales
• Accomplishment examples for computer science
• Resume Accomplishments for management
• Example of resume accomplishments for students
• Resume achievements examples for freshers

One of the biggest mistakes you can make when crafting your resume is to include a long list of nothing but job duties. Without any context, these tell the reader very little about your value as an employee. Your potential employer or hiring manager wants to know your contributions and accomplishments that drove the company forward. They want to see that you can show initiative and have a real positive impact on your job. their company.

Accomplishments provide concrete evidence of your skills and achievements, showing potential employers what you can bring to their organization. Remember to use action verbs and quantify your accomplishments whenever possible. This helps to make your achievements more impactful and easily understandable to hiring managers.

1. Focus on the Core Competencies

Identify the core competencies or skills that are relevant to the job you are applying for. These could be skills like communication, negotiation, problem-solving, leadership, or any other skills mentioned in the job description. Highlight your experience and achievements related to these competencies.

2. Use the PAR Method

When describing your accomplishments, use the Problem, Action, Result (PAR) method . Start by explaining the problem or challenge you faced, then describe the specific actions you took to address the problem, and finally, highlight the positive results or outcomes of your actions. This structure helps to provide context and demonstrate the impact of your work.

PAR method example:

Problem:  Company’s profits stagnation at 7% year-to-year , poor customer retention

Action: Implemented a new customer loyalty program

Result: Developed and implemented a new customer loyalty program, which increased customer retention rates by 18% , and increased the company’s profits by 27-39%

3. Start with Action Verbs

Begin each accomplishment statement with a strong and specific action verb . This helps to make your statements more engaging and impactful. Avoid using generic phrases like “responsible for” or “in charge of.” Instead, use expressive action verbs that demonstrate your proactive approach and highlight your achievements.

4. Quantify Your Accomplishments

Whenever possible, quantify your accomplishments with specific metrics or numbers. This provides tangible evidence of your impact and helps the reader understand the scope and scale of your achievements. For example, you can mention the percentage increase in customer satisfaction, the amount of cost savings you achieved, or the timeframe in which you completed a project.

The most important questions to ask when compiling your accomplishments for a resume

• How can I improve my accomplishment statements?  Develop clear, value-driven statements that highlight the impact of your work. Use specific action verbs throughout your resume accomplishments. Also, keep in mind to take credit for your work.  Use strong verbs that show what you can achieve, not just that you can follow directions.
• Does each of my achievements begin with an action verb?  Remember: action verbs can breathe life into dull, overused statements. They highlight the action you took and hint at the impressive results it garnered. Apart from being the norm for resume writing, it also makes it easier for the reader to understand your achievements during a quick scan.
• Have I added enough credibility to my resume accomplishments?  The best way to establish credibility and add context to your achievements is to quantify them. Using statistics helps the employer gauge your value and makes your accomplishments more impactful.

Here are 65+ resume accomplishment examples across various fields and industries:

• Grew the organization’s product ( Gillette ) market share in the Latin American market by 27% in 3 years.
• Exceeded sales goals by an average of 12% each year since 2013.
• Grew the affiliate database from 118 to over 1122 in 6 months without increasing the monthly budget.
• Coordinated daily activities of 35 employees and prepared weekly updates and reports to track performance and productivity across 6 departments.
• Carried out over 8 real estate showings per week on metropolitan properties valued between $10 million and $25 million.
• Increased revenue Zara fashion in new European markets to $454.1 million in under 2 years.
• Created and deployed successful social media ad campaigns with a monthly budget of $3,500.
• Coordinated a weekly newsletter sent out to over 350 stakeholders and partners.
• Expanded the company’s client base by 47% in 3 months as a sales representative.
• Prepared and implemented a software training program for 45 associate-level employees.
• Provided timely financial reports that led to business improvement and a 25% drop in company costs in 2023.
• Offered financial advice on crypto assets and investments to 50+ executives.
• Contributed to over $65,000 in profits in 2023 through proposed system changes and investment strategies.
• Wrote 400+ relevant and helpful articles and increased organic website traffic by 21%1.
• Trained 10 content writers on content generation and high-impact writing, which improved Google rankings in 2023.
• Created press releases that landed in the Wall Street Journal, Business Week, and Financial Times.
• Led the design of a Data-Boosted Ad feature with enhanced targeted ad serving.
• Implemented new accounting software, reducing manual data entry by 50% and saving 10 hours per week.
• Managed a student organization budget of more than $7,500.
• Developed and executed marketing campaigns that resulted in a 13% increase in sales revenue.
• Led a cross-functional team to successfully launch a new product within the deadline.
• Resolved 1500 number of customer complaints, maintaining a high customer satisfaction rate.
• Achieved 18% increase in productivity by implementing new workflow procedures.
• Received recognition for outstanding performance and awarded Employee of the Month.
• Managed a team of 450 employees, coordinating their tasks and achieving project goals.
• Increased website traffic by 33% through search engine optimization strategies.
• Developed and implemented a customer retention program that reduced churn rate by 15%.
• Streamlined inventory management processes, resulting in a 12% reduction in stockouts.
• Achieved 12% growth in sales revenue through effective relationship building with key clients.
• Led a team that achieved 15% improvement in customer satisfaction ratings.

Business Analyst Resume Accomplishments

• Streamlined a key business process, reducing turnaround time by 25%, which saved the company $50,000 annually.
• Optimized workflow automation for a department, increasing efficiency by 30% and improving employee productivity.
• Conducted in-depth data analysis that identified a $1.2 million revenue opportunity by optimizing pricing strategies.

Customer Service Resume Accomplishments

• Reduced time spent on inventory by 15% by reorganizing warehouse design
• Maintained a 97% satisfaction rating over a 24-month period as a customer care representative
• Increased client retention by 59% by implementing an efficient grievance resolution process and customer feedback system
• Delivered an exceptional customer service experience, resolved issues, and shared benefits of additional services

Finance/Accounting Examples

• Improved relationships with international accounting teams, increasing response speeds to emails and messages by 33%
• Identified and implemented cost-saving measures, resulting in a 20% reduction in expenses
• Streamlined financial reporting processes, reducing the monthly closing time by 15%
• Led successful implementation of an automated invoice processing system, resulting in a 30% reduction in processing time

Sales Examples

• Increased the volume of distribution of branded supplements by 31% within a year on the pharmacy market
• Managed a team of five sales managers, consistently exceeding sales objectives by an average of 47% within the first 6 months.
• Suggested and implemented flexible payment options to increase customer retention by 12%

Computer Science Examples

• Developed and deployed a web application that improved user experience and increased website traffic by 40%.
• Implemented an algorithm that optimized data processing, reducing processing time by 50% and improving system efficiency.
• Collaborated with a team to design and develop a mobile app that received a 4-star rating on app stores and gained over 100,000 downloads.
• Led a software development project, successfully delivering the product within the specified timeline and budget, resulting in client satisfaction and repeat business.
• Contributed to the development of a machine learning model that improved accuracy by 20% and enhanced the performance of a recommendation system.

Management Examples

• Led a team of 15 sales representatives, resulting in a 30% increase in monthly sales revenue
• Implemented a new performance management system that improved employee productivity by 20%
• Developed and executed a cost-saving initiative that reduced departmental expenses by 15%
• Successfully managed a project with a budget of $1 million, delivering it on time and within budget
• Implemented a customer relationship management (CRM) system, resulting in a 25% improvement in customer retention
• Led a team in achieving a 95% customer satisfaction rating through effective customer service strategies

Resume Accomplishment Examples for Students

• Elected president of the student body for the academic years 2012-2014
• Implemented an innovative yearbook campaign, increasing ad revenues by 33% YoY
• Designed and implemented a student social media strategy on Instagram , which increased enrolment by 21%

Resume Achievements Examples for Freshers

• Received academic awards or scholarships for outstanding performance, demonstrating academic merit and dedication.
• Completed a significant project with measurable outcomes, such as developing a software program, conducting research, or organizing an event.
• Managed part-time work as a cashier while studying, showcasing time management and multitasking abilitie

When it comes to your resume, less is more. Starting the accomplishments on your resume with an action verb followed by an impressive result can cement your position as a valuable team member. Yet, it should be easy to scan and quick to grab attention. Coincidentally, including impressive resume accomplishments is the best way to ensure that.

Keep in mind that prospective employers will want to see your work outcomes and focus on them throughout your resume.

Resume Accomplishments FAQ

Q1: where to put awards and accomplishments on a resume.

• Work Experience Section The most common place to showcase your accomplishments is within the descriptions of your previous job roles. When listing your responsibilities and duties, be sure to include specific achievements and outcomes that demonstrate your skills and contributions. Use action verbs and quantify your accomplishments whenever possible.
• Resume Summary Another effective place to include accomplishments is in your resume summary, which is a brief statement at the beginning of your resume that provides an overview of your qualifications. Use this section to highlight your most impressive achievements and showcase your value proposition to potential employers.
• Skills Section If you have specific accomplishments that are relevant to your skills, you can include them in your skills section. For example, if you have achieved certifications or awards related to your skills, you can mention them here to demonstrate your expertise.
• Awards Section If you have received any notable awards or recognition, you can create a dedicated section on your resume to highlight these accomplishments. This can help to further differentiate you from other candidates and showcase your exceptional performance.

Q2: Do I need a separate “Key achievements” section on a resume?

It’s not necessary to create a separate section for your accomplishments. However, if you have a few very noteworthy accomplishments that you want to highlight, you can create an “Awards and Accomplishments” or “Key Achievements” section on your resume.

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How to Quantify Your Resume: What Recruiters Look For

In today’s competitive job market, a power-packed resume can be your golden ticket to your dream job. But how can you capture recruiters’ attention?

Well, one thing you can do is quantify your accomplishments with tangible metrics and measurable achievements.

By showcasing your impact, you demonstrate your value and potential to future employers. Let’s delve into the art of effectively including numbers, metrics, and accomplishments on your resume , with a focus on various corporate jobs and levels.

After reading these expert tips, you can use our  resume builder  to  create your own document quickly and easily.

Create Impactful Statements About Your Accomplishments

In the realm of resume crafting, the power of including impactful accomplishment statements cannot be overstated.

Rather than simply listing your job responsibilities, these statements highlight your strengths in a way that resonates with recruiters and sets you apart from the crowd.

When updating your resume , a key challenge is transforming routine job duties into noteworthy accomplishments. Consider how your actions went above and beyond the expected.

So, how can you describe your work history using metrics? Let’s break it down.

• Start with strong action verbs: Begin your accomplishment statements with power verbs that convey confidence and dynamism. Words like “achieved,” “innovated,” “led,” “initiated,” and “optimized” instantly command attention, compelling recruiters to read on.
• Quantify the impact: Numbers are your best allies when it comes to showcasing what you did exactly. They add depth and specificity to your statements, allowing recruiters to understand the scale of your contributions.
• Provide context : While numbers are crucial, they need context to truly shine. Explain the situation or problem you tackled, how you approached it, and the outcome. This not only helps recruiters understand the value you bring but also gives them insight into your problem-solving skills and strategic thinking.
• Tailor to the role: Customize your work experience statements to align with the job you’re applying for. Focus on resume metrics that directly relate to the role’s requirements and responsibilities.

Examples of Quantitative Accomplishment Statements

Let’s look at some examples of  how to include metrics in your resume.  The examples below are written for specific industries but could be adapted.

Sales: “Exceeding quarterly sales expectations, effectively finalizing deals worth $1.3M in revenue.”

Marketing: “Delivered a substantial 35% boost in website traffic by executing effective SEO strategies.”

Finance: “Effectively curtailed budget overruns by 22% through the meticulous implementation of expense tracking measures.”

Operations: “Engineered enhancements within the supply chain, achieving a substantial 20% reduction in delivery times and significantly enhancing customer satisfaction.”

IT: “Effectively executed cybersecurity measures resulting in a marked 55% decrease in security breaches.”

HR: “Revitalized the onboarding process, effectively reducing new hire training time by 25%.”

By focusing on action verbs, quantifiable metrics, context, and customization, you create measurable statements that pack a punch.

These bullet points go beyond informing recruiters of what you did – they demonstrate the value you brought to your previous roles and your potential to excel in the new ones.

Highlight Your Impact with Quantifiable Metrics on Your Resume

In the world of resume writing, numbers don’t just tell a story ; they paint a vivid picture of your professional prowess. Measuring your actions in concrete terms adds a layer of credibility and relevance that resonates with recruiters.

There are different ways to quantify your impact in the workplace with metrics, let’s dig into some of these. 

• Embrace the power of percentages : Percentages are a universal language of success. Whether you boost revenue, cut costs, or increase efficiency, expressing these improvements in percentages instantly conveys the magnitude of your accomplishments.
• Dollar signs and savings: Tangible monetary gains always catch attention. When you’ve contributed to revenue generation or cost reduction, be sure to include dollar amounts.
• Time is of the essence: Time-based goals you reach will demonstrate your ability to optimize processes. Did you expedite project completion? Slash delivery times?
• Quantifying project scale : When managing projects, quantify their scope. Mention the number of team members, clients, or markets you handled.
• Data-driven decision making : Employed data analysis to drive decisions? Highlight it.

Examples of Using Percentages on Your Resume

Similar to what we showed you earlier, here are some example metrics for different sectors of the labor force.

You can use these to inspire your own metrics-based resume statements.

Sales: “Surpassed quarterly targets, securing $1.7M in revenue, and outpaced industry performance by 40%.”

Marketing: “Steered a dynamic social media campaign resulting in a 65% surge in brand engagement, surpassing competitor benchmarks.”

Finance: “Implemented effective cost-saving strategies, yielding an 18% reduction in annual expenditures, notably below industry averages.”

Operations: “Engineered enhancements in the supply chain, achieving a 20% reduction in delivery times, significantly elevating customer satisfaction.”

IT: “Led a successful system upgrade, elevating network speed by 35%, surpassing established industry standards.”

HR: “Revolutionized the recruitment process, culminating in a 25% reduction in time-to-hire and a consequent boost in team efficiency.”

When your resume is peppered with quantifiable successes and metrics , recruiters gain a crystal-clear understanding of your capabilities. Your core competencies aren’t just words on paper; they’re proof of your value and potential.

Use Data on Your Resume to Show How You Exceeded Expectations

In the competitive resume crafting landscape, incorporating data-backed examples that show how you went the extra mile is like adding a touch of magic. These examples substantiate your claims, resonating with recruiters and setting you apart from the sea of applicants.

If your resume includes metrics, it is  much more likely to grab recruiters’ attention .

In my recruitment experience,  less than 20% of applications often  include any specific relevant achievements. By presenting data-supported feats that show you surpassed expectations, you demonstrate your capacity to make a real impact.

• Industry statistics and benchmarks : Incorporate industry-specific statistics or benchmarks to highlight your performance in an appropriate context.
• Case studies and success stories: Narrate your attainments in the form of mini case studies.
• Customer and client impact: If your achievements directly impacted customers or clients, quantify that impact.

Examples of Going Above and Beyond Your Targets

You might not be sure how to express this data on your resume. That’s why we’re here to help!

Look at these quantifiable work history sample bullet points for different industries and think about how you could adapt one or two of them to your own work history.

Sales: “Surpassing annual sales targets by 27%, going beyond industry norms.”

Marketing: “Executed an email campaign that yielded 12,000 new leads, outperforming typical industry conversion rates.”

Finance: “Implemented strategies that curtailed budget overruns by 12%, resulting in an annual savings of $300K for the company.”

Operations: “Engineered streamlined processes for inventory management, contributing to a notable 20% reduction in carrying costs.”

IT: “Led a comprehensive system security upgrade, contributing to a substantial 55% decrease in cybersecurity incidents.”

HR: “Pioneered a mentorship program that drove a remarkable 30% increase in employee retention rates.”

You’re not just claiming success; you’re showing it! This positions you as a candidate who delivers real results. What’s more, with each data-driven accomplishment, you’re telling a compelling story of your professional journey .

How to Make the Most of Your Resume Without Precise Figures

While quantifying accomplishments with precise numbers is impactful, not every role provides easily accessible metrics. Fear not, for there are ingenious ways to leverage available data and still demonstrate your value.

• Proximity and approximation : While you might not have exact figures, you likely have estimates.
• Rough percentages and ratios: When you lack exact numbers, even rough percentages and ratios can provide valuable context.
• Qualitative impact : Highlight the qualitative impact of your work.
• Comparative statements : Compare your efforts to the state of the department or business before your involvement.
• Industry insights: Leverage industry insights to provide context.
• Tangible outcomes: Focus on the tangible outcomes of your work. If you led a customer service initiative, discuss how customer satisfaction ratings improved noticeably due to enhanced support services. 

Examples Of How to Boost Your Resume Without Exact Data

If you are unsure how to write accomplishment statements without hard data to back them up , the examples below should be of some assistance. You can also  get help from AI tools like ChatGPT to write these resume statements .

Just be sure to edit them to sound like you rather than a bot.

Remember to…

• Emphasize your skill set . When exact numbers are elusive, emphasize the mix of soft and hard skills you employed. This is especially important now that skills-based hiring is on the rise.
• Solicit feedback . Reach out to colleagues or supervisors for qualitative feedback on your contributions.
• Be transparent. If you’re discussing accomplishments without specific numbers, acknowledge it. Remember it is never worth exaggerating or lying on your resume .

Sales: “Played a vital role in broadening the client base and maintaining steady revenue growth.”

Marketing : “Contributed significantly to impactful campaigns, leading to heightened brand visibility and increased engagement.”

Finance: “Assumed a crucial role in refining financial procedures, resulting in optimized processes and better outcomes.”

Operations: “Introduced enhancements to processes, effectively boosting operational efficiency and nurturing cross-team collaboration.”

IT: “Significantly contributed to technology-driven initiatives, leading to streamlined operations and enriched user experiences.”

HR: “Introduced an innovative mentorship initiative, leading to an impressive 30% boost in employee retention rates.”

Not having precise numbers shouldn’t hinder your ability to showcase your worth. Instead, focus on the tangible impact you’ve made and the skills you’ve demonstrated.

By adopting creative ways to highlight your contributions, you position yourself as a candidate who knows how to make a difference.

Prioritize Relevance: Not all Numbers are Created Equal

• Focus on numbers that directly resonate with the role you’re applying for. Prioritize those that highlight your most relevant skills and accomplishments . For instance, if you’re seeking a marketing role, emphasize metrics related to audience engagement and conversion rates.

A marketing professional applying for a role might emphasize “Increased website conversion rates by 25% through targeted A/B testing and personalized content strategies.”

• Blend quantity and quality. While having an array of accomplishments is beneficial, their quality holds greater significance. Rather than overwhelming your resume with an excessive number of statistics, carefully select a few high-impact goals you reached that truly highlight your capabilities and demonstrate your value to potential employers.

A finance candidate can showcase, “Led initiatives that collectively generated $500K in cost savings and revenue growth over two fiscal quarters.”

• Tailor to context. Numbers alone lack depth. Accompany them with context to provide recruiters with a holistic understanding of your performance. Describe the situation or challenge you faced, detail the actions you took, and conclude with the quantifiable outcome. This approach not only showcases your efforts but also highlights your problem-solving skills .

An operations professional can state, “Optimized inventory management, reducing carrying costs by 20% through streamlined procurement processes.”

• Use whole numbers and percentages. Clear communication is key. Whole numbers and percentages are easily digestible formats that swiftly convey the scale of your accomplishments. These formats eliminate ambiguity and allow recruiters to grasp the magnitude of your workplace success at a glance.

An IT expert can express, “Enhanced system uptime by 30%, translating to 100 additional hours of uninterrupted operation over six months.”

• Show progression. Your career journey is a narrative of growth. Showcase this progression through quantifiable achievements. Illustrate how you’ve consistently improved your performance, taken on higher responsibilities, and attained better outcomes over time.

A sales professional could present, “Consistently surpassed quarterly sales targets, achieving an average of 10% increase in revenue with each consecutive quarter.”

• Include industry benchmarks. Highlight the significance of your accomplishments by benchmarking them against industry standards. This adds a layer of credibility and demonstrates that your performance surpasses commonly accepted measures of success.

A marketing candidate might assert, “ Generated 50% higher social media engagement rates compared to industry averages through innovative content strategies.”

• Highlight innovation. Numbers alone can be impactful, but innovative ways of presenting them can leave a lasting impression. Think outside the box and creatively frame your accomplishments to intrigue and engage recruiters.

A creative approach for a marketing applicant might be, “Created enough social media buzz to fill an entire stadium, translating to 10 million impressions and 100K clicks.”

Prioritize relevant data, blend quality with quantity, provide context, and choose clear numerical formats. Let your accomplishments speak volumes, positioning you as a candidate of remarkable value.

Quantifying Accomplishments on Your Resume: The Final Word 

In the intricate art of resume writing, a well-curated list of accomplishments can be the crown jewel that distinguishes you from the competition. Here’s a recap on how to compile your achievements that showcase your prowess:

• Dig deep: Reflect on your career journey. Identify moments when your contributions led to positive outcomes, whether big or small.
• Prioritize relevance: Tailor your accomplishments to the job you’re pursuing.
• Mix and match: Select a diverse array of accomplishments that highlight different facets of your abilities.
• Quantify when possible: Numbers such as percentages, ratios, dollar amounts, and measures of time lend weight to your achievements.
• Highlight industry knowledge: Showcase your understanding of industry trends and challenges.
• Customize for impact: Don’t just list accomplishments; weave them into your overall narrative.

A well-composed list of accomplishments transforms your resume into a compelling story of your capabilities and achievements. By curating a mix of quantifiable results, industry expertise, and problem-solving prowess, you create an arsenal that positions you as an exceptional candidate ready to make a difference.

Remember, your resume is your canvas to showcase the unique value you bring to the table.

Infuse it with quantified achievements, tailored examples , and impactful narratives that resonate with recruiters and elevate your candidacy.

If you are not sure how to present these visually, don’t forget to have a look at some example resumes and professional templates for that final touch.

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How to quantify your resume bullets (with examples)

Numbers typically added to bullet points

What if i don’t work with numbers, 2. frequency.

There are more ways to quantify your achievements on a resume than you might think. Stay with us as we look at the possibilities.

But first, let’s discuss why this extra measure is so highly and widely recommended by career experts. Of what benefit is it to quantify your resume? 

Adding numbers to your resume’s employment history section utilizes another key piece of advice: Frame your work experience highlights as achievements or contributions, not a passive list of duties. Tell what you did , not what you were responsible for . Hand in hand with that comes results.

Measurable outcomes are the most effective way to show the beneficial impact of your work thus far, and what you’re capable of delivering next.“This is what I’ll do for you if hired” is the message they send about your potential value to prospective employers. 

Here are some specific ways that quantified resume bullets can give you an edge: 

• Your work experience highlights seem more credible, as well as impressive.
• You come across as results-oriented.
• Citing metrics that are relevant and relatable to the target employer shows you understand its needs and expectations.
• You have a better chance of being shortlisted for an interview than other candidates who don’t quantify their resumes.

A survey of hiring managers indicated that 34% pass over resumes with few or no measurable results. View more resume statistics . 

What do quantified bullets look like?

Compare the difference between these bullet points before and after numbers are added. The first version describes tasks you performed, but without indicating why they were important or their impact.

How do I quantify work experience on my resume?

Taking the recruiter’s perspective when tailoring your resume ensures the accomplishments you choose to highlight are relevant as well as impressive. How to quantify them accordingly may be self-evident, or that could even be a basis for selecting them. The “STAR” method is an effective way to write concise, one-line descriptions depicting a situation, task, action, and result.

In addition to the bullet points listed in your resume’s employment history section, including one or two quantified achievements in the summary upfront can make a powerful first impression on recruiters.

Below are some commonly used metrics that employers pay attention to on a resume.

• Money : Use dollars and percentages to substantiate financial gains you helped generate, such as cost savings, sales increases, and net profit boosts.
• People : Indicate how many others were involved, served, or impacted: staff, collaborators, clients, customers, vendors, patients, shareholders, members, students, or attendees.
• Time : From project hours to total years of experience, timeframes provide useful context.
• Rankings : Improved rankings are particularly impressive, whether it’s a top-100 list, customer ratings report, or search engine results.

A “wins journal” can be useful to track measurable work achievements as they happen. Amanda Augustine at TopResume recommends any form of “brag book” that you find convenient and handy to log all manner of confidence boosters when they are fresh on your mind — tasks well done, accolades earned or any kind of success story. You’ll thank yourself for the time and effort saved when the need arises to update and quantify your resume.

If you have no need to be preoccupied with numbers on the job, and no access to hard data, you’re in good company. Still, it’s not impossible to give your resume a quantifiable dimension. 

Below are three ways that almost all job seekers could bolster their resume’s impact with numbers. 

Don’t know exactly how many customers you greeted, shelves you stocked, yoga students you taught, or walls you painted? It’s perfectly fine to be imprecise, giving a range of numbers — your best guesstimate.

Perhaps in tandem with range, most people can approximate how often they perform certain job tasks. Simply indicate the number of actions performed, clients served, students tutored, or items produced, etc., within any applicable time span: per hour, shift, week, month or year. 

When you have moved up the career ladder at a previous employer, you should be proud to showcase it on a resume. But how can you display multiple positions for the same company?

Scale indicators help employers understand the relative importance of your past accomplishments by adding context and perspective.

Key takeaways

• Quantified bullets describing your work experience add value to your resume by showcasing your value to the hiring organization. Past contributions are a meaningful indicator of future potential.
• Be selective and specific in choosing the most relevant standout examples of excellence in your field.
• Money, people, time, and rankings are common metrics for describing professional accomplishments in measurable terms. In occupations where it’s not possible to use hard data for that, most resumes can still be quantified with numbers indicating range, frequency and scale.

For inspiration and ideas, check out Resume.io’s collection of 350+ occupation-specific resume examples and writing guides.

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How To Quantify Resume Accomplishments: Easy Formulas

Including accomplishments in your resume is one of the most important improvements you can make when updating your resume .

But, resume accomplishments alone are not enough. To be really effective, your resume achievements should go one step further and emphasize the results of your accomplishments. In other words, you must quantify your resume. Consider the difference:

• Grew customer accounts and increased sales.
• Won 35 new accounts with Fortune 500 customers, expanding the customer base 43% and increasing sales $5.4 million.

Quantifying resume achievements and using metrics to illustrate the results and value you deliver to your employers doesn’t just add punch to your resume; it helps make it more credible and meaningful. Proven results of past achievements and performance, usually included as resume bullet points, are the best indicator a prospective employer has of your potential to produce similar results for their company.

However, many people find it challenging to figure out ways to use numbers to quantify resume accomplishments. If this is true of you, this blog post will prove invaluable. Read on for specific ideas and example resume bullet points with quantified achievements that will help you quantify your own resume.

Using Numbers to Describe Your Resume Accomplishments: The Options

There are four options when you are thinking about quantifying your resume accomplishments.

1) Whole Number Metrics (sums or totals)

For example, revenue expressed as a dollar figure, profit expressed as a dollar figure, total costs as a dollar figure, the number of transactions, the number of transactions of goal completions, the number of transactions of customers, etc.

Here is an example of how you would quantify your resume results using whole numbers:

Generated $2 million revenue in FY 2023 by strategically acquiring and expanding key accounts, leading to a $500,000 increase in overall company profit.

2) Percentages

For example, % of increase, % of decrease, % of satisfied customers, % of conversions, % of sales growth, etc.

Here is an example of how to quantify your resume results using percentages:

Enhanced customer satisfaction 25% within a six-month period by implementing a new customer feedback system and resolving identified areas of concern, leading to subsequent 15% increase in customer retention rates.

3) Averages

Such as average customer satisfaction rating, average sales per customer, average days to a sales win, etc.

Here is a sample accomplishment resume bullet using averages:

Maintained average customer satisfaction rating of 4.7/5 through proactive customer engagement and swift resolution of any issues, contributing to a 20% increase in repeat business.

Ratios are a way for comparing numbers and are often used to quantity productivity in your resume , for example total sales / total hours spent, sales opportunities / closed sales, or number of leads generated / ad spend.

Here is a sample resume achievement bullet using ratios:

Achieved a sales-to-hours ratio of 3:1, optimizing productivity and closing deals worth $500,000 in Q3 2023, by leveraging advanced sales techniques and prioritizing high-value prospects.

How you present your resume accomplishments can impact your job search , too. Don’t just include a list of resume bullet points without thinking them through strategically. You should also consider a couple of factors when you are deciding how to present your accomplishments.

Are there any  confidentiality concerns  about the numbers you plan to include? For example, it might not be appropriate to include the actual dollar figures associated with the sales or profits of a private company employer. On the other hand, these figures expressed as a percentage increase may be perfectly fine.

What is the best way to  tell the story  of your accomplishment? For example, if you have only worked for small-cap companies in the past, but are now targeting positions in large-cap, multinational corporations, which of the following wordings tell your story in a way that makes it relevant to your target reader?  “Increased year-over-year sales $350,000.”  or  “Increased year-over-year sales 65%.”

More Tips on How to Quantify Resume Accomplishments

Be Specific and Clear:  Use specific metrics and clear language to convey your accomplishments. Clearly demonstrate the impact of your contributions on the organization’s bottom line or strategic goals.

Align with Job Requirements: Tailor your resume bullet points to align with the job you are applying for , focusing on the most relevant accomplishments.

Use Varied Quantification: Quantify your resume using a mix of whole numbers, percentages, averages, and ratios to present a comprehensive view of your achievements.

Be Honest: Ensure that all your figures and accomplishments in your resume are accurate and verifiable.

Be Concise:  Clearly and concisely articulate your achievements , focusing on the impact you made.

Use Action Verbs:  Start each resume bullet point with a strong action verb to convey your contributions effectively.

Drilling Down to The Results of Your Accomplishments

One of my favorite questions to ask my clients during our consultation prior to writing their resume is “So what?”

The conversation will often be similar to this:

Resume consultant: In what ways did your work benefit your employer? Client: Well, one of the things I did was redesign and reorganize the marketing materials the sales team was using. Resume consultant: That’s great. But so what? Why did that matter? Client: It helped a lot. Things were so disorganized before that we could never find what we needed. Also, they old materials were so outdated. Resume consultant: Okay, so what? What was happening as a result of this disorganization and outdated materials? Client: Well, we were losing sales. Resume consultant: Oh no! Tell me more. So what? Client: It was bad. Sales had declined 25% when compared to the the year before. Resume consultant: So you updated the marketing materials and reorganized them to make them easier to find. So what was the result? Client: Well, sales finally stopped falling and actually increased again, a total of 45%.

Resume bullet point:

• Halted 25% sales decline and restarted growth, increasing year-over-year sales 45% as result of updating then reorganizing outdated sales collateral to improve sales team efficiency and effectiveness.

You can use this same line of questioning as you think about your own accomplishments. Continue asking yourself “so what” until you get to the bottom-line impact.

Performance Metrics & Formulas That Make It Easy to Quantify Your Resume Accomplishments

Increases and decreases.

You can use these two formulas for the metrics below that call for a percentage of increase or decrease.

• Formula for calculating an increase: (New Number – Original Number) / (Original Number) X 100
• Formula for calculating a decrease: (Original Number – New Number) / (Original Number) X 100

Sales Revenue

• Sales growth over time (look for increases)

Achieved consistent 15% YoY sales growth over three years, translating to an increase of $2 million in revenue, by identifying and penetrating new market segments and optimizing sales strategies.

• Month-over-Month (MoM), Quarter-over-Quarter (QoQ) or Year-over-Year (YoY) revenue comparisons (expressed as whole dollars or percentages) (expressed as whole dollars or percentages)

Delivered 25% QoQ revenue increase in Q2 2023, amounting to an additional $500,000, through implementation of promotional campaigns and enhanced customer engagement initiatives.

• Sales compared to other regions or territories

Outperformed peers by leading the region in sales, achieving 30% more revenue than the nearest competing territory, resulting in an additional $1 million in revenue in 2023.

• Performance to Quota (expressed as whole dollars or percentages; can also use averages to show quota overachievement over a period of time)

Surpassed sales quotas consistently, averaging 120% attainment over 12 months and generating an excess of $300,000 in revenue through strategic account management and upselling techniques.

• Number of deals closed (try presenting comparisons over time)

Closed 50 deals in Q3 2023, a 20% increase compared to Q2, by optimizing the sales funnel and enhancing lead qualification processes, contributing to a revenue uplift of $750,000.

• Sales Win Rates (% of total sales opportunities converted to actual sales) Formula: (# of Sales Opportunities Won / # of Opportunities Contacted) X 100

Maintained an average win rate of 65%, converting opportunities into $2 million in sales in 2023, by refining sales pitches and leveraging competitive intelligence to address prospect concerns effectively.

• Average Sales Cycle (look for reductions) Formula: Total # of days spent on closed deals / # of deals won

Reduced average sales cycle 10 days through implementation of a streamlined sales process, enabling quicker deal closures and contributing to 15% increase in monthly sales revenue.

• Lead Response Time (faster lead response time is better)

Improved lead response time 30%, contacting prospects within 15 minutes of inquiry, which resulted in a 20% increase in conversion rates and generated an additional $400,000 in revenue.

• Total Pipeline Value (look for increases)

Expanded total pipeline value 40%, adding potential revenue of $3 million through proactive prospecting, strategic partnership development, and enhancement of lead generation initiatives.

More Quantifying Resume Examples: Revenue Increases

• Surpassed annual sales targets 35%, generating over $1.2 million in revenue in 2022 by leveraging strategic business development techniques and cultivating relationships with key industry stakeholders.
• Increased market share 20% in a highly competitive sector through the implementation of innovative sales strategies, resulting in a revenue boost of $500,000 in the first quarter of 2023.
• Enhanced sales operations and reduced sales cycle by 25% through developing and implementing a streamlined sales process, leading to a $300,000 increase in quarterly revenue and improving overall sales team efficiency.
• Cost of goods sold (COGS) (look for decreases)

Implemented strategic cost-reduction initiatives and vendor negotiations, resulting in a 15% decrease in COGS, saving the company $200,000 in production costs in 2023.

• Gross Profits = Net Sales – COGS (look for increases)

Enhanced gross profits $300,000 in Q1 2023 by optimizing pricing strategies and reducing COGS, contributing to a healthier financial position for the company.

• Gross Profit Margin: (Gross Profit / Net Sales) X 100 (look for increases)

Increased gross profit margin 10 percentage points to 50% in 2023 through strategic pricing adjustments and cost-efficient production methods, optimizing overall profitability.

• Return on Investment (ROI) Formula: (Revenue Gained from Investment – Cost of Investment) / (Cost of Investment) X 100

Delivered 25% ROI on marketing investments by implementing data-driven campaigns and optimizing ad spend, generating additional $500,000 in revenue.

• Net Profits = Total Revenue – Total Expenses (look for increases)

Boosted net profits $400,000 in FY 2023 through revenue enhancement and expense reduction strategies, improving the company’s overall financial health.

• Net Profit Margin = (Net Profit / Sales) X 100 (look for increases – note, if net profits have increased it may be a result of reduced expenses or increased selling prices)

Achieved 5% increase in net profit margin by implementing cost-control measures and optimizing pricing strategies, leading to a more profitable operation with a net profit margin of 20% in 2023.

• EBITDA (Earnings Before Interest, Taxes, Depreciation, & Amortization) = Revenue – Expenses Excluding Interest, Tax, Depreciation & Amortization (look for increases)

Elevated EBITDA $1 million in 2023 by driving revenue growth and maintaining operational efficiency, excluding interest, tax, depreciation, and amortization.

Operational / Cash Flow

• Net Cash Flow : Total Cash Inflows – Total Cash Outflows (higher numbers are better)

Implemented stringent cash management strategies, leading to a 20% increase in net cash flow, amounting to an additional $1 million in available cash in 2023.

• Total Cash Flow = Cash from Operating Activities + Cash from Financial Activities + Cash from Investing Activities (look for increases)

Enhanced total cash flow $2 million in FY 2023 through optimizing operating, financial, and investing activities, strengthening the company’s liquidity position.

• Operating Cash Flow = (Net Income + Depreciation and Other Non-Cash Expenses) – Increase in Working Capital (look for increases)

Boosted operating cash flow 15%, or $750,000, in Q2 2023 by improving net income and efficiently managing non-cash expenses and working capital.

• Days Sales Outstanding (DSO) (lower numbers are better) Formula: (Total Accounts Receivables / # of Total Credit Sales) X Days in Period

Reduced DSO 5 days through the implementation of stringent credit control measures, ensuring quicker realization of receivables and improving cash flow.

• Debt-to-Equity Ratio = Total Liabilities / Shareholders’ Equity – Higher ratios represent high levels of financing by borrowing and are riskier; lower ratios indicate a lower amount of financing by lenders (but, not all debt is bad; sometimes debt can help expand a business) – Compare debt-to-equity ratio against industry averages

Maintained healthy debt-to-equity ratio of 0.5, well below the industry average, by optimizing the capital structure and reducing reliance on borrowed funds.

• Inventory Turnover = Cost of Goods Sold / Average Inventory – High inventory turnover means goods are selling quickly (higher efficiency) – Low turnover means less demand for products and weaker sales

Increased inventory turnover to 8 times per year through enhanced demand forecasting and inventory management, indicating higher efficiency and quicker sales of goods.

• Accounts Receivables Turnover = Formula: Step 1. (Beginning Value + Ending Value) / 2 = Average AR Step 2. (Net Credit Sales / Average AR) Note: The AR Turnover Ratio indicates the efficiency with which a company collects on receivables. A high ratio generally indicates more efficiency in collecting on debts.

Achieved a high accounts receivables turnover ratio of 10, indicating efficient collection practices, by implementing proactive and stringent receivables management strategies.

• Return on Equity (ROE) = Net Income / Shareholder Equity (net income is bottom-line profit before common stock dividends are paid and shareholder equity is assets minus liabilities on a balance sheet) – Indicates how efficient a company is at managing money shareholders have contributed; higher #s are better – Try making comparisons to competitors and the overall market; also comparisons over time

Delivered robust 20% ROE by effectively utilizing shareholder equity to generate a net income of $2 million, outperforming industry competitors.

• Return on Assets (ROA) = Earnings before interest and taxes (EBIT) / company’s total assets – higher ROA indicates efficiency at managing the balance sheet to generate profits

Attained 12% ROA by optimizing asset utilization to generate profits, showcasing efficient management of the company’s balance sheet.

• Order lead time = Time Shipped/Delivered – Time Order Placed (look for decreases)

Reduced order lead time 30% through the optimization of order processing and delivery systems, enhancing customer satisfaction and operational efficiency.

• Total # of customers

Expanded customer base by acquiring 2,000 new clients in 2023 through targeted marketing campaigns and strategic partnerships, contributing to a 25% increase in total revenue.

• Average customer revenue = Total Revenue / Total Customers (look for increases)

Enhanced average customer revenue 15%, reaching $1,200 per customer in Q2 2023, by implementing upselling strategies and personalized product recommendations.

• Customer retention rate (CRR) (higher numbers are better) Formula: (Current # of Customers at end of time period – # of Customers gained in that time period) / (# of Customers at Beginning Period) X 100

Increased customer retention rate to 90% by improving product quality and customer service responsiveness, resulting in higher customer loyalty and recurring revenue streams.

• Customer Churn Rate (inverse of CRR and lower is better) Formula: Number of Customers Lost in a Given Period / Number of Customers at the Start of the Period

Reduced customer churn rate to 2% by implementing proactive customer engagement strategies and addressing customer concerns promptly, preserving revenue and market share.

• Repeat Customer Rate = Total # of return customers / Total # of customers

Achieved 70% repeat customer rate through the introduction of a loyalty program and enhanced customer experience, driving consistent revenue growth.

• Customer Lifetime Value (CLV) = (Average Order Value x Repeat Purchase Rate) – Customer Acquisition Cost – higher CLV might indicate higher per-customer sales, improved loyalty, or improved satisfaction

Raised Customer Lifetime Value 30%, reaching $3,000, by optimizing order values and purchase frequency while minimizing acquisition costs, indicating improved customer loyalty and satisfaction.

• Net Promoter Score = % of customer likely to recommend your company to others (must get this from a survey)

Attained a Net Promoter Score of 75 by enhancing customer satisfaction and experience, reflecting a high likelihood of customers recommending our services.

• Customer support tickets (# of new tickets, # of resolved tickets, average resolution time – look for improvements)

Resolved 95% of 1,000 customer support tickets within 24 hours through the implementation of an efficient ticketing system and enhanced support protocols, improving customer satisfaction.

• Customer satisfaction score

Attained customer satisfaction score of 4.8/5 by consistently providing high-quality products and resolving customer inquiries and issues promptly and effectively.

• Customer complaints (looking for decreases)

Decreased customer complaints 40% by implementing stringent quality control measures and proactive customer service initiatives, leading to enhanced brand reputation.

• Conversion rate = # of leads / # of purchasers

Elevated conversion rates 10% through the refinement of lead qualification processes and enhancement of user experience, resulting in a significant boost in sales.

• Incremental Sales = Total Sales – Expected Sales w/out Marketing Campaign (performance of marketing campaign)

Generated $500,000 in incremental sales by orchestrating a highly targeted marketing campaign, surpassing expected sales without the campaign by 25%.

• Cost of Customer Acquisition = Total $ spent / Total # of customers acquired (look for decreases)

Slashed customer acquisition costs 30%, spending an average of $100 per new customer, by optimizing ad spend and improving targeting precision.

• Social Media Followers

Amplified social media following by 20,000 people by implementing engaging content strategies and consistent brand messaging across all platforms.

• Volume of Web Traffic (and volume of web traffic per source)

Grew web traffic 50%, attracting 100,000 monthly visitors, by leveraging SEO best practices and diversifying traffic sources through strategic digital marketing initiatives.

• Return on Ad Spend (ROAS)

Maximized ROAS to 400% by meticulously analyzing ad performance data and reallocating budget to high-performing campaigns, optimizing overall advertising effectiveness.

• Total # of inbound leads and Inbound leads by channel

Captured 2,000 inbound leads monthly, with 500 originating from organic search, by developing high-quality content and optimizing landing pages for conversions.

• Total # of new qualified opportunities

Uncovered 150 new qualified opportunities through proactive outreach and effective lead nurturing strategies, expanding the sales pipeline and potential revenue.

• Opportunity to order %

Strengthened opportunity-to-order percentage to 75% by refining sales pitches and addressing prospect concerns effectively, leading to increased order volumes.

• Average order value

Lifted average order value 20%, reaching $150 per order, by implementing strategic upselling and cross-selling initiatives.

• Average upsell value or average upsell %

Increased average upsell value 15%, achieving $150 in additional sales per transaction, by offering complementary products and services.

• Cost per lead

Reduced cost per lead to $20 by optimizing ad placements and improving targeting accuracy, ensuring more efficient use of the marketing budget.

• Social program ROI

Delivered 300% ROI on social programs by designing and executing campaigns that resonate with the target audience, leading to increased engagement and conversions.

Human Resources

• Employee Turnover Rate = # of workers who left / total # of employees – compare against industry benchmarks and look for decreases

Mitigated employee turnover rate 15%, maintaining a rate 10% below industry average, through implementing employee engagement initiatives and enhanced workplace culture.

• Cost Per Hire = Recruiting expenses (internal & external) / Successful hires

Lowered cost per hire 25%, averaging $2,000 per successful recruit, by optimizing recruitment channels and improving internal processes.

• Knowledge achieved with training (requires pre- and post-tests)

Strengthened employee proficiency levels 30% post-training, as evidenced by pre- and post-training assessments, by developing and implementing comprehensive training programs.

• Internal promotions vs. external hires

Fostered internal talent development, with 60% of open positions filled through internal promotions, by implementing robust employee development and succession planning programs.

• Average Time to Fill = Total Number of Days of Open Jobs / Total Number of Jobs Open

Reduced average time to fill open positions 10 days, achieving a 30-day average, by streamlining recruitment processes and leveraging efficient sourcing strategies.

• Hires to Goal = Total New Hires / Hiring Goal

Surpassed HR hiring goals 20%, recruiting a total of 120 new employees, through effective talent acquisition strategies and enhanced employer branding.

• Overtime per employee = Total hours overtime / number of employees

Minimized overtime per employee 3 hours weekly through the implementation of efficient work schedules and optimized task allocation, promoting work-life balance.

• Employee Absence Rate

Reduced employee absence rate 40% by fostering a positive work environment and implementing a comprehensive employee wellness program, leading to improved productivity.

Project Management

• On-time completion %

Maintained 98% on-time completion rate for all assigned projects by implementing rigorous project management protocols and ensuring effective team collaboration, leading to enhanced client satisfaction.

• Budget variance (planned vs actual)

Optimized resource allocation and controlled expenses, achieving a 10% favorable budget variance and saving $200,000 on project costs without compromising on quality.

• Project schedule variance

Lowered project schedule variance to less than 1%, ensuring 99% of projects were delivered according to the planned timeline by enforcing strict schedule adherence and proactive resolution of potential delays.

Efficiency & Productivity

• Total # of products produced per (time frame)

Accelerated production processes, achieving a total output of 10,000 units per month by implementing lean manufacturing principles and optimizing workflow.

• Amount of time to complete a task

Slashed task completion time 25%, enabling the completion of tasks in an average of 3 hours, through the introduction of efficient work methodologies and automation.

• Average Employee Productivity = Total Revenue / Total # of Employees

Boosted average employee productivity to $150,000 in revenue per employee by fostering a high-performance culture and implementing advanced training programs.

• Utilization Rate = (Total weekly billable hours logged / Total weekly hours logged) x 100

Enhanced utilization rate to 90% by optimizing employee schedules and improving project allocation, maximizing billable hours and revenue generation.

• Amount of output (quantity, $ value, or volume) / # of hours per time period

Increased output to $5,000 in value per hour by refining operational processes and leveraging high-efficiency production techniques, optimizing overall productivity.

• Throughput = overall rate of production (of a line, a plant, a machine, etc.)

Elevated plant throughput 20%, maintaining a consistent production rate of 200 units per hour, by optimizing line setups and minimizing bottlenecks.

• Machine downtime rates

Reduced machine downtime rates 90% through the implementation of predictive maintenance strategies and prompt resolution of technical issues, ensuring uninterrupted production.

• Cycle time = average time to produce a product

Decreased average cycle time to 2 hours per product by streamlining production processes and eliminating non-value-added activities, enhancing production efficiency.

• First Pass Yield = percentage of products manufactured to specs without being scrapped or requiring rework

Achieved 99% first pass yield by enforcing stringent quality control measures and continuous improvement initiatives, minimizing scrap and rework requirements.

Final Thoughts: How To Quantify Resume Accomplishments

Quantifying your resume accomplishments is a pivotal step in showcasing your professional value . It allows prospective employers and hiring managers to visualize your impact and understand the tangible results you can bring to their organization.

How you present your accomplishments can significantly impact your job search. Strategically think through your resume bullet points, ensuring they are clear, concise, and relevant. Tailor them to align with the job requirements and consider the best way to tell the story of your accomplishments, making them relevant to your target reader.

Use performance metrics and formulas to illustrate increases, decreases, sales growth, and other relevant aspects. This approach allows for a more nuanced representation of your accomplishments, highlighting your contribution to organizational growth and success.

Also, keep in mind that your resume is a living document. Regularly review and update your resume to include new achievements and remove outdated or less impactful ones. This ensures your resume remains current, relevant, and reflective of your evolving professional trajectory.

Remember, the goal is to present a well-rounded picture of your capabilities and contributions, allowing employers to accurately assess your fit for the role. By effectively quantifying your accomplishments, you validate your skills and experiences and position yourself as a valuable asset to potential employers, increasing your chances of landing your dream job .

Frequently Asked Questions

What are resume accomplishments and why are they important.

Resume accomplishments are achievements you’ve made in your previous roles that demonstrate your skills and value to an employer. They are important because they provide evidence of your abilities and show potential employers what you could bring to their company.

How can I quantify my resume accomplishments?

You can quantify your resume accomplishments by using whole number metrics, percentages, averages, and ratios. These can help to illustrate the impact and value of your accomplishments in a clear and measurable way.

What are some examples of how to quantify resume accomplishments?

Examples of quantifying resume accomplishments could include stating the number of new accounts you won, the percentage increase in sales you achieved, or the dollar amount by which you increased revenue.

What should I consider when presenting my accomplishments on my resume?

When presenting your accomplishments, consider any confidentiality concerns about the numbers you plan to include. Also, think about the best way to tell the story of your accomplishment in a way that is relevant to your target reader.

How can I determine the impact of my accomplishments?

To determine the impact of your accomplishments, keep asking yourself “so what?” until you get to the bottom-line impact. This will help you to understand the true value of your accomplishments and how they benefited your employer.

How can I use performance metrics to quantify my resume accomplishments?

You can use performance metrics such as sales revenue, profits, operational/cash flow, customer metrics, marketing metrics, human resources metrics, and project management metrics to quantify your resume accomplishments. These metrics can help to illustrate the impact and value of your accomplishments in a clear and measurable way.

About the Author: Michelle Dumas

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47 Accomplishment Examples for Your Resume: Expert Picks

13 min read · Updated on August 15, 2024

The right accomplishments for your resume can make all the difference in the world

When employers look at your resume, what do they see? Do they see a dependable, run-of-the-mill employee with a track record of fulfilling responsibilities or a dynamic, results-oriented worker with real, measurable accomplishments? 

Truly compelling resumes will always showcase you as the second type of worker – and for good reason. That's why it's so important to know how to highlight great accomplishments for your resume.

In this post, we'll explain what resume accomplishments are designed to do and why it's so important to include impressive accomplishments in your resume. We'll also offer some advice about where and how you should include them and provide tips to help you highlight your own accomplishments. Finally, we'll examine 47 examples of job accomplishments to put on a resume.

What is a resume accomplishment?

Resume accomplishments are statements that powerfully illustrate the results you've achieved in your previous jobs. In fact, achievement is another word for accomplishments on a resume. However, it's important to understand that these achievements are not simply things you did. Instead, they are quantifiable – measurable – accomplishments that demonstrate how you provided real value to your team and employer.

Of course, many people simply list their job duties in their resume. For some professions, that may be all you need to land the job. However, most employers are less interested in reading some dry recitation of your previous job responsibilities than they are in seeing concrete examples of how you can benefit their company. Using the right accomplishments for your resume can help illustrate that benefit.

Related reading : Responsibility vs. Accountability for Leaders: Key Differences

The reality is that every job candidate with work experience has had job responsibilities. If that's all you list on your resume, then you'll always struggle to stand out from your competition. By including the right accomplishments for your resume, you can deliver a more compelling narrative that showcases you as the best person for the job.

Use numbers to showcase value

You might be wondering what “quantifiable” or “measurable” accomplishments are. The easiest way to understand this concept is to think in terms of real numbers that demonstrate value. For example, you could list an accomplishment that looks like this:

Led a team of salespeople

Any hiring manager who looked at that achievement might be impressed that you were in some type of leadership role, but they would also likely wonder what you did with that responsibility. What impact did you have on the team's success? Now consider this example:

Successfully led a 12-person sales team that increased quarterly sales by 12%, reduced client attrition by 32%, and enhanced division profitability by 19%

If you were a hiring manager, which one of those examples would capture your interest? The second one, right? The reason why is easy to understand; by including real numbers that demonstrate your value, you can help the employer better understand the benefits you can provide to their company.

Why is it important to include accomplishments in your resume?

To fully understand why accomplishments for your resume are so important, let's summarize some of the key benefits they can provide for your job search efforts. For example:

Using real numbers is the best way to demonstrate your impact

While some accomplishments may not always be easy to quantify in this way, any achievement that illustrates real value is always going to grab attention. Those real numbers you use to measure your results are a powerful way to showcase the positive impact you've made throughout your career.

Quantifiable achievements are more likely to make a real impression

It's also important to ensure your resume makes a great first impression – one that lasts longer than the time it takes to read your resume summary. Carefully crafted accomplishments for your resume can help you make the right impression so that employers who read your resume walk away thinking you're the right person for the job.

Including these types of accomplishments showcases your professionalism

Of course, the simple act of taking the time to write down your measurable accomplishments will say a lot about your commitment to professionalism. When an employer reads these types of resume achievements, they will recognize you as someone who is committed to results. They'll also have confidence that you understand the importance of producing real, measurable value.

What are examples of accomplishments for your resume?

You should consider which accomplishments to include on your resume, as well as the best place to list them and the right format to use. 

There are two fantastic places to incorporate these accomplishments in your resume. The first place is within the body of your resume summary paragraph. The second is in your work experience section.

Including accomplishments for your resume in your summary

Your summary statement is basically an elevator pitch that goes right below the headline at the top of your resume. This short statement should be designed to highlight your major qualifications and provide a “hook” that entices employers to read through the rest of your resume. By including a great measurable achievement in this paragraph, you can immediately capture that employer's attention. For example:

Dynamic Human Resources Manager with 9 years of experience in mid-size and large enterprise environments. Successfully managed employee relations in a 100-employee financial firm, reducing employee onboarding time by 15%, achieving a 92% issue resolution rate, and reducing attrition by 22%.

The inclusion of measurable achievements within that summary paragraph provides the employer with some immediate and concrete information about your capabilities and potential value. It's just enough to make any hiring manager want to learn more about the type of benefits you can provide as an employee.

How to include accomplishments for your resume in your summary

Including this type of achievement in your summary paragraph is simple. You just take one of your most notable achievements and add it to the text. Unlike most of the achievements listed on your resume, however, this one should just be included within the paragraph. There's no need to separate it with a bullet point. Save that for the work experience accomplishments!

Related reading : Seven Key Resume Sections and How to Organize Them

Including accomplishments for your resume in your work experience section

Of course, most of the accomplishments for your resume are going to be located within your work experience section. In fact, you should plan to include several achievements for each job you list in that section. While there's no hard and fast rule for how many accomplishments you can list, it is typically a good idea to include between four and six achievement statements for each position.

How to include accomplishments for your resume in your work experience section

The process for including measurable accomplishments for your resume in your work experience section is not as difficult as it might seem. Simply add a series of achievements for each job that you've held over the last ten years right below the basic details you provide about that position (company name, job title, dates of employment).

Make sure you draw attention to these accomplishments by listing them in bullet point form. That will enable hiring managers to focus on each achievement and make the information on your resume easy to follow.

Related reading : 11 Key Things to Put on Your Resume

How do you list skills and accomplishments on a resume?

By now, you're probably ready to learn how to craft powerful accomplishments for your resume. We've compiled some simple tips to help you get started.

Make a list of your achievements

Before you can write a resume-ready accomplishment bullet point, you need to identify your achievements. Suitable accomplishments for your resume can include:

Making or saving the company money

Exceeding expectations

Improving customer experience

Introducing innovation

Leading a team that achieved positive, measurable results

Reducing inefficiencies

While it's tempting to focus on monetary value, it's vital to recognize that there are many ways to provide benefits to an employer. For example, you may have accomplished something that saved time or reduced costs. These achievements can all be enticing for prospective employers.

Remember also that there are different ways to measure the value of your achievements. You may want to quantify some achievements in terms of monetary value by citing specific dollar amounts. Other achievements are best measured as a function of time or as a percentage of increase or decrease.

Related reading : 17 Resume Tips to Get Seen and Hired Faster

Include context

Each accomplishment needs to provide enough information to give needed context to the achievement. If you simply say that you saved the company $10,000, that's not enough details to make any sort of positive impression on an employer. However, if you say that you reorganized the sales process to reduce inefficiencies, saving the company $10,000 a year, that explains not only what you did but how you did it.

Add keywords

Your accomplishments can also be a great place to include relevant keywords in your resume. You can find those keywords in the job posting you're targeting since they are primarily related to things like skills and other qualifications. 

Make sure you use those keywords exactly as you find them in the job posting to guarantee the applicant tracking system, or ATS, the company is using will find your resume. This automated screening process will scan your resume in search of those keywords, so including them is one of the easiest ways to improve your likelihood of success.

Related reading : How to Make an ATS-Friendly Resume - Tips for ATS 2024

Challenge, Action, Result

To further simplify this stage, you can use a step-by-step process often used in job interviews – the CAR method. CAR stands for Challenge, Action, and Result. Simply think about the problem you were tasked with resolving, the action you took, and the results you obtained.

Accomplishments for your resume: 47 examples

Below are 47 examples of achievements you can use in your resume, separated by job role. Feel free to modify and adapt any of them to fit your work experience and resume needs!

1.     Student examples

Increased readership by 23% while serving as Editor-in-Chief of university newspaper

Acquired real-world experience in an internship at XYZ Corp during senior year of college, with management praising commitment and attitude 

Established and ran a successful student events society that attracted 150 members in its first 6 months

Volunteered at a local animal hospital part-time while maintaining a 3.9 GPA

2.     Customer service examples

Resolved customer complaints with a reported 98% satisfaction rate.

Led effort to increase upsell rates by 10% in 2022 and 2023

Revitalized retention outreach program, increasing customer retention by 11% over two quarters

Implemented a customer response program that reduced response time by 20%, resulting in 22% improvement in client retention

3.     Teacher and educational examples

Introduced a knowledge-based learning program that increased class GPA by an average of 13%

Managed classrooms of 25+ students, maintaining 92% overall attendance rate

Led a school-wide effort to focus on individualized learning, which increased pass rate by 20%

Created an innovative parent-teacher online interface that improved parent engagement by 30%, with a 20% boost in student performance

4.     Marketing examples

Led a social media reorganization that increased online customer engagement by 40%

Introduced marketing campaigns that increased market share by 12%, while enhancing reported brand loyalty by 15%

Re-energized online marketing by doubling the company's digital content output with new landing pages, regular blog postings, and social media interactions.

Redesigned the company website, increasing customer engagement and sales conversions by 30%

Deployed an email engagement strategy that expanded customer lists by 300% in six months, followed by a rewards program that increased sales and customer interactions by 23%

5.     Finance and accounting examples

Oversaw a team of Accountants tasked with managing a $2 million budget

Modernized the company's financial reporting processes, reducing redundancies by 23% and lowering labor input by 12%

Managed a financial team responsible for overseeing project budgets valued at more than $400,000

Led a training process that onboarded more than 40 new Bank Tellers over a five-year period

6.     Project manager examples

Oversaw implementation of a performance management process that boosted productivity by 22%

Led a workplace safety overhaul effort that reduced site injuries by 33% over six months

Successfully completed 9 projects worth more than $4,000,000 over the last two years

Delivered a business-critical IT initiative within a challenging 3-month deadline, 6% under budget

7.     IT examples

Led an effort to integrate a new network system that reduced downtime and repairs by 18%

Implemented a Lean training program that reduced labor costs by 8% while increasing profitability by 9%

Oversaw updates to obsolete equipment, replaced energy-inefficient machines, and lowered yearly energy bills by 11%

Efficiently managed the departmental budget, negotiating with vendors to reduce annual supply costs by 10%

8.     Software Programmer examples

Led a team that migrated legacy systems to new technology, improving sustainability and scalability while reducing downtime and IT troubleshooting calls

Successfully managed troubleshooting efforts to eliminate a critical bug responsible for software crashes, reducing failures by 90% and boosting program stability

Reorganized development processes, increasing productivity by 19% through improved Developer collaboration

Managed a 12-person team of Programmers in the development of an innovative customer relationship management platform

9.     Engineer examples

Streamlined project management processes to reduce costs and increase efficiency, resulting in 22% enhancement in program turnaround times

Collaborated with a 10-person team of Junior Engineers to redesign HVAC systems for commercial real estate clients

Managed more than two dozen projects valued at $19 million, ensuring 100% technical and regulatory compliance

Optimized workflow and worker utilization to reduce inefficiencies by 19% and increase annual production by 11%

10.  Managerial examples

Implemented workplace changes that refocused company culture on customer satisfaction and employee morale, resulting in a 28% boost in worker retention and 18% increase in revenue

Oversaw three departments during a company-wide reorganization, minimizing employee turnover and increasing profits by 22% over three quarters.

Created hybrid remote work policies and procedures that resulted in a 19% increase in retention, 17% boost in productivity, and 33% reduction in sick time

Successfully incorporated new daily shift safety meetings that resulted in a 22% increase in employee engagement, 12% boost in productivity, and 24% reduction in accidents

Led 12 design team projects to modernize the company, increasing efficiency and profitability by 17%

11.  Sales examples

Successfully led a 20-person sales team that boosted company growth by more than 24% over six months by focusing on larger accounts and increasing attention to client relationships

Consistently exceeded sales goals by 20%, while increasing client retention by 23%

Created and implemented a new training program for new sales personnel, reducing onboarding time by 42% and boosting overall sales production by 24%

Expanded company client base by 22% in six months, building profitable relationships with mid-size clients and increasing sales revenues by more than $3 million

Achieved recognition by XYZ Inc. as its Top Producer for three straight years, with client accounts valued at more than $60 million

The bottom line on resume accomplishments: don't underestimate their impact!

Though there was a time long ago when employers would be satisfied with you listing your job duties on your resume, those days are gone. Today's companies are more interested in what you achieved for your past employers. Fortunately, that can provide you with a golden opportunity to illustrate your potential value by including the right accomplishments in your resume, showcasing measurable results that are sure to make a powerful first impression!

Related reading : Make the Perfect First Impression With Your Resume

Need help creating and organizing those powerful accomplishments for your resume? Get your free resume review from our team of experts today and learn how they can help you get the effective resume you need to land more interviews.

Recommended reading:

Make the Perfect Resume for a Career Change

How to Write a Resume Outline that Can Simplify the Resume Creation Process

How to Answer, “What Motivates You?” - With Examples

Related Articles:

Do Hiring Managers Actually Read Cover Letters?

How to Create a Resume With No Education

Why You Lose When You Lie on Your Resume: Learning From Mina Chang

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How To Quantify Your Resume (With Examples)

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• How To Quantify Your Resume

Resume Bullet Points

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Quantifying the bulleted information you include in your resume can be the difference between a glance and scheduling an interview .

Your resume should be easy to digest. It should be a quick read without dense paragraphs of information.

Don’t just droll on about your job duties and vague accomplishments. Quantify your achievements. It strengthens your resume and gets the attention of the people who matter most: your potential employers.

Key Takeaways:

Quantifying your resume provides proof of your capabilities and helps make your resume be unique.

Brainstorm your professional responsibilities and achievements to find quantifiable bullet points for your resume

There is a formula you can use to quantify your resume: action word + number = quantified achievements

Increases, frequencies, and volume are all good areas to find quantifiable numbers.

Why Quantify Your Resume?

How to choose resume bullet points, how to quantify your resume, examples of measurable accomplishments and action words, quantify resume frequently asked questions, final thoughts.

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You should quantify your resume because it builds credibility and helps you stand out to hiring managers.

It is one thing to say you did something and quite another to demonstrate your abilities. Quantifying your accomplishments and responsibilities helps to legitimize them.

Quantifying can take something from abstract concept to concrete proof. It shows what you’ve accomplished, what kind of impact you’ve had at your previous companies, which, in turn, shows a potential employer what you could accomplish for them.

The numbers highlight the impact you had, and the results yielded. They add professionalism and build credibility in the eyes of the hiring manager .

Quantifying your resume also gets the hiring manager’s attention. It provides them with information to compare against other candidates. So be sure to not only quantify your resume, but present it in the best possible terms.

Sure, it sounds simple. Add some numbers, and boom, your resume will give that recruiter the ol’ razzle-dazzle. Interview landed.

For some, it may be that simple. Those working in sales or marketing have easily quantified achievements they can list out without much thought.

If your position doesn’t necessarily yield results that are easy to quantify, on the other hand, it can be a little complicated.

There are steps you can take to simplify this process:

Brainstorm. The first step is figuring out what you want to include in your resume. Brainstorm a list of potential bullet points for each position you are including.

Try to think of more statements than you’ll need; you’ll be paring the list down as you go on.

Separate. Next, you’ll need to determine which of your responsibilities and accomplishments could potentially be quantifiable. Which of the listed items can you attach a definitive number to?

Quantify. Time to add your numbers. If you’re not quite sure how to do that, see below. I’ve got you covered.

Provide context. As tempting as it is to list out a bunch of numbers, you will need to provide a little context for each quantified achievement. Your potential employer needs to understand the impact in addition to the numbers.

Once you have your list of potential bullet points and you’ve identified all the easy to quantify items, it’s time to dig a little deeper.

Remember, you don’t want to toss the bullet points you’re not sure about. Some will still be quantifiable, and the rest may still be necessary. Not every bullet point needs to be quantified. In truth, some couldn’t possibly have a number attached to them.

That doesn’t mean they’re not necessary. You will have to judge what you need to include and what you can leave off. Make sure that you are painting a complete picture of your potential.

There is a relatively simple formula you can use to quantify your resume:

Action word + number = quantified achievements

You also need to provide context for your numbers, but this formula describes what you’ll be doing in the simplest of terms.

From this formula, you need to add some numbers. There are different ways to find numbers in your professional experience. You can:

Show an increase. Whether you increased sales numbers, employee retention, efficiency, or something else, you can quantify it.

Percentages can accomplish this: “Grew Australian market by more than 200%”.

List a ranking, standing, or award. Achievements, in this case, don’t necessarily have to be numerical. Specific awards can be considered quantifiable achievements. Being the first, last, youngest, etc., still counts.

The context here would be the year you won the award. Employers want to know you still possess the skills to repeat this achievement.

List frequency. This is a simple way to quantify your responsibilities. Show how often you completed a complicated task.

Show volume. This is another way to quantify your responsibilities. You can show the volume of work you completed, the number of employees you supervised, how many accounts you were in charge of, etc.

As the simplified formula mentions above, you will need to include action words with each bullet point. Action words, sometimes referred to as power words, are verbs used to describe your skills, tasks, and achievements .

Your word choice matters greatly here. The right words can help to make the statement more impactful.

Don’t say, “Wrote six white papers that earned 25,000 downloads”.

Instead, say, “Authored six white papers which resulted in 25,000 downloads”.

The second statement is much more powerful. Powerful statements will get you more attention from the hiring managers. Choosing the right action words and quantifying can help make a lasting impression that has the hiring manager reach for the phone.

Measurable accomplishments include:

Revenue generation

Lead generation

Sales growth

Closed sales

Publications

Conversions

Contracts won

Turnover rate

Order value

Customer acquisition

Customer satisfaction

Customer retention

amp; many more

Action words to include in your resume:

Coordinated

Established

Implemented

Incorporated

Spearheaded

Consolidated

Restructured

Streamlined

Collaborated

Don’t write off your responsibilities, though. These, too, are important, and many can be quantified. Your potential employers need a well-rounded view of your experience and potential. That means including duties and achievements for each position, not just one or the other.

How do I quantify my resume?

Quantify your resume by providing measurable responsibilities and achievements. Think about your past professional experience and come up with a list of quantifiable bullet points. Provide the most relevant information to match the job description and list the most impressive information first.

What are important numbers for a resume?

Numbers related to time, finances, locations, and size are important numbers for a resume. Numbers related to time can show how long or short a project lasted. Finances can show how you saved or made money for your company. Locations show a diverse experience. Size provides information that can be compared against other similar bullet points.

Does everything on a resume need to be quantified?

No, not everything on a resume needs to be quantified. However, it is best to have as many, if not all, bullet points be quantified. Quantifiable information adds credibility to your skills and experience. Quantifiable information also helps your resume stand out to hiring managers by giving them information unique to you.

Your resume and your cover letter are what stand between you and an interview. Your cover letter serves as your introduction , but your resume is what drives potential employers to consider you as a potential candidate.

By quantifying your resume bullet points, you can stand out as an ideal candidate, primarily if you focus on the job duties and achievements that most strongly display your potential in your applying position.

Choose your statements wisely and quantify when it makes sense. Your application will be more robust, and you’ll earn more interviews.

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Samantha is a lifelong writer who has been writing professionally for the last six years. After graduating with honors from Greensboro College with a degree in English & Communications, she went on to find work as an in-house copywriter for several companies including Costume Supercenter, and Blueprint Education.

Don Pippin is an executive and HR leader for Fortune 50 and 500 companies and startups. In 2008, Don launched area|Talent with a focus on helping clients identify their brand. As a Certified Professional Resume Writer, Certified Digital Career Strategist, and Certified Personal Branding Strategist, Don guides clients through career transitions.

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How to Quantify Your Resume Bullets [10+ Examples]

Using bullets is a great way to organize and present large chunks of information in a readable manner. Important KPIs can make your resume stand out.

One of the biggest challenges while creating a resume - squeezing all of your data into a limited space while making it presentable, and easy to understand.

This problem has a simpler solution than you think.

And no, it is not adding graphics or increasing the white space.

It is rather using bullet points.

Using bullets is a great way to organize and present large chunks of information in a readable manner. But your job doesn't end at just changing the format of your resume and adding bullet points everywhere you possibly can.

To further amplify the impact of the information, you need to “Quantify” them. The term quantifies here means using numbers as performance indicators in your resume to give a scalar field for your accomplishments.

We will discuss all the points one by one. Stick till the very end to read about the following:

• What are bullet points and how are they helpful?
• Why are bullet points important?
• How to use bullet points?

What Does it Mean to “Quantify” Resume Bullet Points?

• Benefits of quantifying your data
• Steps to quantify resume bullet points with example
• Resume examples with quantified bullet points

What are Bullet Points and How are They Helpful in Resumes?

Bullet points are short sentences that start with a symbol. The symbol indicates a new set of information, making it easier for the reader to process and understand.

• Opposed to paragraphs they are better organised and do not look cluttered.
• Bullet points also look very appealing and help you grab the recruiter’s attention.
• You can save a lot of space and emphasize your achievements, skills, etc. by using bullet points.

They have replaced paragraph-style resumes, as recruiters encounter a number of resumes on a daily basis. It becomes really hard to consume useful information from paragraphs.

Why are Bullet Points Important?

Bullet points help you to stand out and keep the reader engaged in contrast to old long paragraphs.

• They reduce unnecessary visual clutter and allow the recruiter to scan the information quickly to land a decision for shortlisting.
• With a lot of information to be mentioned under skills, experiences, education, achievements, etc., resume bullet points help you keep everything organized in a very sophisticated format.

The importance of bullet points lies solely in the fact that recruiters can’t wait to read long and unappealing paragraphs in a resume due to time constraints.

As per LinkedIn stats, recruiters only take 6-8 seconds between revealing a resume and making a decision to shortlist it or not.

How to Use Bullet Points?

Have a look at the steps discussed below and notice how these bullet points are delivering your quick and clear information:

• Always try to start the sentence with Action verbs. “Adapted”, “Collaborated”, and “Facilitated” are some examples of action verbs to use.
• Write the sentence briefly without using unnecessary filler words that don't add any value to the sentence.
• Don’t stretch the points long. Keep the bullet points up to 2 lines. We would say- teht shorter, the better the impact, skimmability and redability.

Quantifying basically means adding numbers or numerical data in your resume bullet points.

Consider these two statements:

• Achieved a great rise in sales in the last quarter
• Achieved a total 36% rise in sales in the last quarter

Here, 36% is used to quantify the word “great”. This is what quantifying your information means.

You add numbers in the sentences to showcase some amount of scale for comparing your accomplishments with other candidates. Qualified information helps in giving a clear picture of your potential while vague and general words just look more like self-exaggerations.

You convey your point clearly with the help of numbers and tell the recruiter about your achievements in an impactful way to compare with any other candidate.

Let’s move on to why it is beneficial to quantify resume bullet points.

Benefits of Quantifying Your Data

Numbers are a great way to give soul to dull sentences and make them impressive and appealing. Quantified resume bullets act as performance indicators to help you make a strong impression on the recruiter. Here are some benefits of quantifying data in your resume:

Quantifying data brings specificity

Open-ended words like “great”, “excellent”, “really good” etc. are not giving any specific value to analyze. With numbers, you bring specificity to your achievements and results. This also allows the recruiters to better analyze your accomplishments and resolves the problem of open-ended statements that looks over-exaggerated.

Quantified data is credible

Using specific and precise numbers makes your claims more credible. They look achievable and clear doubts of the recruiters regarding your true potential.

Quantified data brings a result-oriented perspective to your resume

Quantifying your claims helps you present yourself as a result-oriented person. When you quantify your results achieved from past challenges, you leave the perspective of someone who brings results to the table and is driven by results, not mere talking.

Quantified data is a great tool to gather attention

Numbers automatically make the brain to be attentive and focus on the task. Thus, quantifying sentences adds a strong attention factor to your resume and helps you gain the necessary attention of the recruiter.

Steps to Quantify Resume Bullet Points with Examples

Analyze key metrics in past work experience.

Analyze your past achievements and find out if the result can be quantified. There is always some sort of progress records that a company keeps analyzing growth. Look for them and find out how your work might have contributed to it.

Also, try to keep a record of progress in a document where you can compile all of your performance aspects or achievements. This way, you will end up with a lot of necessary information that you can showcase in your resume. It also helps you to keep a check on your performance and improve it with the right analysis.

2. Look for Samples Available on Internet

If you are struggling with how to quantify various sections of your resume, then the best solution is to look online. Search for resumes online with the same profile as yours. Notice the various sections and how statements are quantified. This way, you will get a better idea how to use numerical sentences.

Unquantified: Helped students to improve their standardized testing scores in order to raise their college application prospects.

*Quantified: Developed and implemented an AP Calculus curriculum that resulted in a 4.3 average on AP testing and a 92% success rate*.

3. Give a range of data

It’s understandable that quantifying your performance is limited to some extent for non-technical profiles. However, you can always mention some practical range of numbers to quantify your accomplishments.

Unquantified: “Trained clients on a regular basis to help them achieve better consistency”

Quantified: “Trained 8-10 clients regularly with up to 90% increase in their consistency” .

Unquantified: Coordinated payroll, benefits and conflict resolution for a large staff while maintaining high company morale.

Quantified: Oversaw human resources staff of seven employees serving an office of 450 staff members, maintaining strong staff relationships to aid in retention and production

4. Use Key Performance Metrics

Quantifying statements that represent key performance metrics like Profit, Ranking, People, Time, etc., offer the best value in a resume.

Profit or finance is a very crucial aspect of any company and any sort of accomplishment in this field is a huge advantage to winning the recruiter’s approval. Describe any sort of growth or profit you achieved in your working history based on the amount or percentage.

Unquantified: Developed an online marketing platform to improve organic search traffic results and increase client acquisition numbers.

*Quantified: Developed an innovative online marketing platform that produced top-three results on all targeted keywords, yielding a 48% increase in organic search traffic and $17,000 of increased sales*.

Similarly, you can mention any kind of accomplishment in your past experiences such as time optimization, leading a team, ranking as top performer employee, etc.

Quantified: Oversaw human resources staff of seven employees serving an office of 450 staff members, maintaining strong staff relationships to aid in retention and production*.

Unquantified: Created bonds with clients to develop lasting relationships, resulting in significant sales performances in every quarter.

Quantified: Developed strong bonds with clients resulting in long-lasting relationships and the title of #1 Sales Associate in the Northeast and #3 Sales Associate Nationwide.

5. Back with Your Claim

Do add some bullet points about how you achieved the mentioned achievement. It helps you to back your claim. Not to mention, it also reflects your problem-solving ability. It makes your quantified claims look practical and believable.

Resume Examples with Quantified Bullet Points

Resume of general manager - sales.

Zonal Manager (North) at Pepsico, Noida | Aug 2018 - Nov 2021

• Expanded the turnover close to the 43MM physical cases in the assigned region.
• Developed and implemented a Sales Force Automation module to improve sales process including timely order collection, stock accumulation, inventory management, and sales force coordination.
• Received ‘fly beyond award’ on achieving planned target & collection in years 2018-19
• Executed sales compensation plans for Sales, Pre-Sales, and Account Management teams and analyzing data to understand the market trends.

Check the full resume of general manager sales in text format here

Resume of Operations Manager

Assistant Operations Manager ► Verizon, Delhi | 2015 - 2018

• Coordinated production, distribution, warehousing, and sales in accordance with policies.
• Conferred with the sales team and associated representatives to evaluate and promote improved and expanded services.
• Oversaw inventory, ordered new equipment, and scheduled repairs for damaged equipment.
• Planned, assigned, and directed work, appraised performance, rewarded and disciplined employees, addressed complaints and resolve problems.
• Restructured operational jobs and assignments that significantly improved cost control and accuracy, resulting in an increase in sales of  $5k or more daily.

Check the full resume of operations manager in text format here

Resume of Enviornmental Lawyer

Environmental Lawyer | Goa State Pollution Control Board, Goa | 2016 - 2018

• Worked within a team environment to defend against complex class action lawsuits involving administrative law and the implementation of statutes and regulations.
• Represented clients during the complicated Social Security disability application process and assisted in the representation of clients during administrative law hearings.
• Reduced processing errors by 60% within 6 months while simultaneously accelerating processing times.
• Provided pro-bono representation to low-income populations, non-governmental organizations and local government on environmental matters.
• Conducted independent interagency and international negotiations on maritime and environmental matters.

Check the full resume of environmental lawyer in text format here

Resume of Pharmacovigilance Analyst

Drug Safety Associate | Jubilant-Biosys, New Delhi | 2019 - 2021

• Processed more than 6000 ICSR and disposition of more than 2000 ICSR from IRT to ARISg, including spontaneous, patient support programs, Market Research Programs, and Non-Interventional studies.
• Handled Quality reviewer’s position and performed a quality check of ICSR, processed by case processor for accuracy and completeness.
• Served as a Subject Matter Expert during regulatory inspections, business partner audits, and quality investigations

Check the full resume of pharmacovigilance analyst in text format here

Resume of IT Operations Manager

Operations Manager | Accenture | 2018 - Present

• Coordinating production, distribution, warehousing, and sales as per policies.
• Reviewing production costs and product quality, and modifying inventory control programs to maintain and  enhance the annual business plan.
• Preparing annual data to support the business plan along with the metrics for operational performance. Overseeing inventory, ordering new equipment, and scheduling repairs.
• Planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Implementing lean manufacturing, waste minimization, and six sigma methodology to improve efficiency.
• Accomplishments: Restructured workflow that significantly improved cost control and accuracy, resulting in an increase in sales of $5k  daily.

Operations Manager | JustWravel | 2014 - 2018

• Developed new systems and process designs or enhanced existing systems or processes for improved efficiency.
• Managed a team of approximately 21 employees, while establishing and implementing departmental policies, goals,  objectives, and procedures.
• Maintained a good relationship with clients to ensure continuous business growth.

Check the full resume of IT operations manager in text format here  

Resume of Senior Retail Buyer

Senior Retail Buyer | BridgeIntelia Knowledge Solutions, Mumbai 2020 - 2022

• Performed retail merchandising and purchasing operations for a company offering art and education products via retail store and nationwide catalogue.
• Led procurement, vendor sourcing, shipping/receiving coordination, process improvements, inventory management/ tracking, quality control, and product placement.
• Designed and implemented new tools to improve invoice processing efficiency for 70+ vendors across 10+ locations,  including e-commerce.
• Improved demand forecasting capabilities through the creation of a new process that reduced out-of-stock situations and optimized inventory levels.
• Identified hot trends in the educational products industry instrumental in introducing new product lines to maximize bottom-line results and drive profit enhancements.
• Recommended and introduced eBook products for the company, which created a new revenue source that demanded minimal resources and resulted in bottom-line growth.
• Led team mandated to select and implement a new ERP system.

Check the full resume of senior retail buyer in text format here

Resume of Biotechnologist

Biotechnologist (Research Technician) at  Cipla, New Delhi | 2018 - 2021

• Analyzed, reviewed, and characterized new functional materials and interventions through the application of a range of biochemistry, molecular biology, biotechnology, and microbiology methods.
• Assisted in mapping and charting medicinal side effects by interpreting statistical data.
• Ensured that the biopharmaceutical products are manufactured to the highest standard of quality within a GMP (Good Manufacturing Practice) regulated environment.
• Achievements: Streamlined manufacturing process by reducing production time by 6%

Check the full resume of Biotechnologist in text format here

Resume of Medical Sales Representative

Medical Sales Representative at Abbott, New Delhi | May 2020 - Present

• Built consistent, long-term relationships with Key Business leaders in the assigned territory by involving them in scientific engagements at regular intervals and through effective coverage at the right frequency
• Tracked market and industry trends, regulations, and practices through trade shows and publications.
• Demonstrated negotiation skills by closing [52] premium sales monthly and increasing client retention rate by [14]% in the assigned area.

Check the full resume of medical sales representative in text format here

Resume of Radiologist

Wealthion Healthcare, Noida | Radiologist | Aug 2018 - Present

• Wealthion Healthcare, Noida Ensure operation of radiology equipment by completing preventive maintenance requirements, troubleshooting malfunctions, calling for repairs, and evaluating new equipment and techniques.
• Identify patient service requirements by establishing personal rapport with potential and actual customers to understand service requirements.
• Perform routine and specialised x-ray exams including fluoroscopy, upper and lower GI.
• Obtain specific insurance and patient demographic information including ICD-9 codes.
• Manage 12 to 15 procedures per shift, while maintaining a high quality of care.

Check the full resume of radiologist is text format here

Resume of Technical Support and Customer Success Manager

Cloud Learning Solutions | Lead - Customer Success Engineering, Bangalore | Jul 2015 - Jul 2016

• Grew existing client base and attained a high level of customer satisfaction (team transitioned about 35 live implementations).
• Delivered outstanding customer service to on-site and remote users. Collaborated with Engineering, Professional Services and Product  Management to ensure operational excellence.
• Implemented changes to templates for ER submission, sending emails to customers and troubleshooting methodology, and increase d  team's efficiency.
• Tracked active support tickets to ensure a quick turnaround. Resolved requests, complaints, and queries within Service Level Agreement.
• Prepared reports to monitor open cases. Reviewed product documentation for content & syntactical accuracy and created new  knowledge articles

Highlights:

• Defined metrics to measure Customer Satisfaction (CSAT) and evoked 93% CSAT score
• Decreased case count from 100 to 35 within 2 months. Successfully transitioned 15 projects into Support

Teach India

Fellow & Class Leader - Teaching & Assessing Learning, Pune | May 2013 - Apr 2015

• Selected into the Fellowship from among more than 11200 applicants in 2012
• Planned, prepared & delivered instruction based on the SSC curriculum and facilitated student learning
• Raised funds (over INR 1L) for the classroom and obtained funding for a library
• Worked to bridge the achievement gap of grade 2 students in a local municipal school (2014-2015)
• Achieved a growth rate in English Comprehension and over 30% in Mathematics.
• Taught SSC curriculum and built reading and comprehension levels using various learning tools
• Taught grade 4 subjects as per SSC curriculum.
• Motivated teamwork through a “Buddy System” to build reading skills and vocabulary

Check the full resume of technical support and customer success manager in text format here

Resume of Meteorologist

Meteorologist at Hitchen & Co, Ahmedabad | Aug 2017 - Sep 2019

• Evaluated and interpreted information from air stations, radars, satellites, remote sensors and weather stations all over the world.
• Supervised an 8-person graphics team in producing weather forecasts and analysis charts with an on-time rating of over 90%.
• Organized and researched climatological data critical to aircraft systems.
• Applied physical and mathematical relationships and sophisticated computer models to make short and long-range weather forecasts.
• Investigated subjects such as airflow in the lowest kilometer of the atmosphere.

Check the full resume of meteorologist in text format here

Key Takeaways

We have discussed what are the benefits of using bullet points and how you can quantify them to stand out. The examples illustrated are just a glimpse of some common professionals. Do have a look on the internet to see how top-performing resumes are quantified and try to imbibe them in your resume.

Try Resumod's professional Resume builder now!

How to Quantify Your Resume Bullets (When You Don't Work With Numbers)

You’ve likely heard the advice to add numbers to your resume bullets. It helps recruiters really picture the impact you’ve made in your position, and it frankly just sounds more impressive.

See for yourself: Which person would you hire?

Person 1: Duties included taking field measurements and maintaining records, setting up and tracking project using Microsoft Project, and developing computerized material take-off sheets.

Person 2: Initiated and managed tracking systems used for the Green District water decontamination project, saving $125,000 on the overall project through a 30% decrease of staff allocation time.

Of course, I know what you might be thinking: Sounds great, but what if I just don’t really work with hard numbers? Maybe you’re in a role that requires softer skills, or maybe you don’t have hard data or sales reports to pull from.

That’s OK! Truthfully, no matter what you do, you can add some numbers and data to your resume to give it that extra touch.

Here are three ways to quantify your experience without being in an inherently quant-y field:

Not knowing the exact figure for things is often a big deterrent for using numbers in resumes. But one way to overcome this is to use a range.

It’s perfectly fine to not know exactly how many clients you see a month or how many calls you take a week, but that doesn’t mean you shouldn’t still quantify it.

Give it your best estimate, and the range will show that there is a bit of leeway. And, of course, focus on your impact .

Responsible for supervising undergraduate researchers.

Supervised 7-12 undergraduate research students each year who have all since gone on to graduate school in astrophysics, physics, or mathematics.

2. Frequency

Now that you know it’s fine to use a range, one of the easiest ways to add some numbers is to include how frequently you do a particular task (after all, that’s a number that applies to pretty much everyone).

This is particularly helpful in illustrating your work in high-volume situations—a hiring manager will be able to see just how much you can handle.

Completed first editing pass on articles.

Reviewed and evaluated 40-50 topical articles per week and made the decision to either pass articles to the editorial team or send articles back to authors for further revisions.

You’ve heard it before and you’ll hear it again: Employers across the board care about money—and saving it. Including the frequency of your actions give a great sense of scale, but an even more eye-catching way to do this is to talk about the bottom line.

Think about all the things you do that ultimately save your company money, whether it’s streamlining a procedure, saving time, or negotiating discounts with vendors. Multiply those actions by how frequently you do them, and pop them into your resume bullets (remembering, again, that rough numbers are OK).

Streamlined inspection process by upgrading sensing and marking devices.

Managed project to upgrade defect sensing and marking devices, resulting in the elimination of human inspection on line, saving $200,000 to $350,000 per year.

Or, if you’re more of a people-person and less of a figures-person, consider adding how many people you interact with or serve. Even soft skills come to life with a few numbers thrown in.

Responsible for chairing the Student Event Promotional Committee.

Chaired promotional committee of 12 and presented marketing plans to an audience of 40 to 60 students at weekly university senate meetings open to all 2,000 community members.

Numbers make such a huge difference in resumes—no matter what your work involves.

So, the next time you’re polishing your resume , try adding a few numbers to quantify your work and see how they really drive home the impact you’re capable of making.

• Problem-Solving Skills to Highlight on Your Resume with Examples

Imagine you’re a superhero in the job market, equipped with a unique set of skills that can save the day. While a list of qualifications might get you noticed, it’s your problem-solving prowess that truly sets you apart from the rest. In a world where 92% of hiring managers emphasize the importance of these skills, standing out requires more than just the basics. Problem-solving isn’t just a buzzword—it’s your superpower. 

So, how do you make sure this superpower shines through on your resume? Let’s dive into how you can effectively showcase your problem-solving abilities with real-life examples and stand out in the competitive job arena.

Why are Problem-Solving Skills Important?

Problem-solving skills encompass a range of key abilities that are crucial in any industry or job role. Analytical thinking allows you to deconstruct complex problems into manageable parts and assess them systematically, helping you identify the root causes and develop effective solutions. Creativity fosters innovative approaches to problem-solving, often leading to breakthrough ideas and new methods that can significantly benefit an organization. 

Decision-making is essential for making informed choices based on data and insights, ensuring that solutions are practical and aligned with organisational goals. Adaptability is crucial in dynamic environments, enabling you to adjust strategies as new information or challenges arise. Collaboration enhances problem-solving by leveraging diverse perspectives and team strengths, while resilience ensures you remain focused and positive despite setbacks. 

Critical thinking helps you evaluate information objectively and make reasoned judgments, ensuring that solutions are based on sound logic. Finally, strong communication skills are vital for clearly articulating problems, solutions, and the rationale behind your decisions, ensuring that your ideas are understood and effectively implemented.

How to Highlight Problem-Solving Skills on Your Resume

Use specific examples.

One of the most effective ways to demonstrate your problem-solving skills is by providing specific examples. This approach helps employers see the real impact of your abilities. Here’s how you can structure your examples:

• Situation: Briefly describe the context or challenge you faced.
• Task: Explain the objective or responsibility you had in addressing the challenge.
• Action: Detail the steps you took to resolve the issue.
• Result: Share the outcome of your actions and how it benefited the organization.

Situation: At XYZ Company, we faced a significant decline in customer satisfaction scores.

Task: As the Customer Service Manager, the responsibility is to improve the customer experience.

Action: Initiate a comprehensive review of the customer service processes, implement new training programs for staff, and introduce a feedback system.

Result: Increased customer satisfaction score by 30% over six months, and grew repeat customers by 20%.

Quantify Your Achievements

Quantifying your achievements adds credibility to your problem-solving skills. Numbers and percentages make your accomplishments more tangible and impressive.

Situation: Our sales team was struggling to meet quarterly targets.

Task: As a Sales Analyst, you need to identify and address the root causes of the underperformance.

Action: Analysing the sales data, identifying key areas of improvement, and developing a targeted sales strategy. Implement a new CRM system to track performance more effectively.

Result: Overachieved sales targets by 15% with 25% increased accuracy in the new CRM system.

Highlight Relevant Skills and Tools

In addition to providing examples, it’s important to mention the specific skills and tools you used to solve problems. This helps employers understand the technical and soft skills you bring to the table.

Situation: The marketing team needed to improve the effectiveness of our online campaigns.

Task: As a Digital Marketing Specialist, the role is to enhance campaign performance.

Action: Use data analytics tools such as Google Analytics and A/B testing to optimize ad strategies and targeting. New content strategies should be implemented based on user behaviour insights.

Result: Grew campaign conversation rates by 40% with 25% improvement in overall ROI.

Showcase Problem-Solving in Different Scenarios

Demonstrating problem-solving skills in various scenarios, such as team projects, individual tasks, and crisis situations, provides a well-rounded view of your abilities.

Situation: During a major product launch, the development team encountered unexpected technical issues.

Task: As a Project Manager, you need to ensure the launch stays on schedule.

Action: Coordinate with cross-functional teams to quickly address the issues, adjust project timelines, and communicate transparently with stakeholders.

Result: Launched the product ahead of time though cross functional coordination and managing roadblocks on each stage of the project.

Incorporate Industry-Specific Problem-Solving Skills

Tailor your examples to the industry you’re applying for. Highlighting problem-solving skills relevant to the specific field can make your resume stand out.

Situation: In a competitive tech industry, our company faced challenges in maintaining a leading edge with product innovation.

Task: As a Software Engineer, the role is to contribute to innovative solutions.

Action: Develop a new feature that leverages emerging technologies. A user research is conducted to align the feature with market needs.

Result: Launched a new feature successfully upon research and development. Drove a 50% increase in user engagement and earning industry recognition.

Final Words…

Highlighting your problem-solving skills on your resume is crucial for demonstrating your ability to add value to potential employers. By providing specific examples, quantifying your achievements, showcasing relevant skills and tools, and tailoring your examples to the industry, you can effectively communicate your problem-solving abilities. Remember, the goal is to show how you can turn challenges into opportunities and contribute positively to an organization’s success. As Peter Drucker says, “The best way to predict the future is to create it.”

Ready to make your resume shine with your problem-solving skills? Start by revisiting your achievements and crafting compelling examples that highlight your unique abilities. Let your resume reflect not just what you’ve done, but how you’ve tackled challenges and created impactful solutions.

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21 Best Customer Service Resume Examples to Boost Your Hiring Chances

Zuzanna Bocian

Do you need help creating a resume that stands out among many applicants? What makes a hiring manager stop and take notice?

Crafting the perfect resume is a must to secure your dream job. It isn’t just a list of your experiences. It’s your first impression, your foot in the door, and often, your only chance to show why you’re the ideal candidate.

Let’s explore the best customer service resume examples that are eye-catching and strategically designed to boost your hiring chances.

Whether you’re just starting or looking to refresh your current resume, these examples will help you showcase your skills, experience, and dedication to exceptional customer service.

Customer service resume examples

As you craft your resume, remember that it’s more than just a document — it’s your opportunity to make a powerful first impression. Your resume should showcase your qualifications and highlight your commitment to exceptional customer service.

Here are some examples illustrating the progression of customer service roles from entry-level to managerial positions, highlighting the skills and achievements required to advance in a career.

1. Entry-level customer service representative resume example

This resume is designed for a newly graduated individual eager to enter the customer service field. It highlights the individual’s enthusiasm and willingness to learn, which is crucial for entering the workforce.

Passion for customer service: Emphasizing a solid desire to deliver excellent customer service sets a positive tone for the resume and showcases the candidate’s commitment to the role.

Technical skills: Listing technical skills like CRM software, operating systems, and POS systems reflects the candidate’s ability to adapt to various customer service platforms , which is increasingly essential in a tech-driven environment.

Education and certifications: Including relevant certifications, such as Microsoft Office Specialist and Certified Customer Service Specialist, adds credibility to the candidate’s qualifications, showing a commitment to continuous learning and professional development.

Soft skills: Including soft skills such as communication, empathy, and problem-solving can further enhance this resume. These skills are vital in customer service roles, where understanding and resolving customer issues is critical.

Education: Since this is an entry-level resume, including educational qualifications with relevant coursework or projects can add value, especially if they align with the job requirements.

Projects and volunteering: By including projects like the Impact Analysis of Customer Service Technologies, the resume will showcase the candidate’s proactive interest in industry trends and their ability to contribute meaningfully to the company’s goals.

2. Customer service representative resume example

This example is for a mid-level professional with a few years of experience in a fast-paced tech environment. The resume focuses on their ability to solve problems and improve customer service processes.

Solution-oriented approach: Emphasizing a solution-oriented mindset shows that the candidate is proactive in resolving customer issues, a crucial trait for a customer service representative.

Technical proficiency: Listing technical skills reflects the candidate’s capability to handle various customer service tools and technologies, making them a valuable asset to the company.

Achievements: Highlighting leadership in projects, such as a 5% decrease in cancellations with new tactics, demonstrates the candidate’s ability to contribute to efficiency and innovation within the company.

Customer-centric mindset: Adding a section on how the candidate consistently delivers high customer satisfaction or has received positive customer feedback can make this resume stand out.

Continuous learning: Including certifications or ongoing training relevant to customer service can show a commitment to professional growth and stay updated with industry trends.

3. Customer service manager resume example

This resume is for an experienced professional manager with experience leading customer service teams. It highlights the manager’s strategic approach to managing customer relations and driving team success.

Leadership skills : It’s important to show leadership abilities and experience in managing customer service departments. This showcases the candidate’s capacity to lead teams, make strategic decisions, and drive customer service excellence.

Strategic achievements : Highlighting achievements like exceeding the annual revenue target by 30% shows the candidate’s effectiveness in driving business growth.

Process improvement : Including examples of how the candidate has improved processes, such as reducing customer complaint resolution time or enhancing service quality, can add significant value to the resume.

Team development : Mentioning how the candidate has mentored and developed their team, leading to higher performance levels, can showcase their ability to build and maintain a strong customer service team.

4. Retail customer service representative resume example

The resume is tailored for a retail representative, specifically in a virtual support environment. It emphasizes energy and empathy, traits for providing excellent customer service in retail.

This role involves being the primary point of contact between the company and its customers. You’ll represent the company with a friendly demeanor and be available to address any inquiries or concerns they may have.

Energetic and empathetic approach : Highlighting these qualities reflects the candidate’s ability to connect with customers, making them feel valued and understood. It’s particularly important in retail, where customer interactions can directly impact sales and brand loyalty.

Virtual support expertise : Mentioning experience in a virtual support environment showcases the candidate’s adaptability to online and remote customer service platforms. It’s increasingly relevant as more retail operations move online, requiring staff to handle customer inquiries and issues without face-to-face interaction.

Product knowledge : Adding a section highlighting a deep understanding of the retailer’s products or services can further strengthen this resume. Demonstrating that candidates can provide informed and accurate customer advice can set them apart.

Sales skills : Including examples of how the candidate has successfully upsold products or enhanced the customer’s purchase experience can demonstrate their contribution to revenue growth, a critical aspect of retail customer service.

5. Call center customer service representative resume example

This resume is designed for a call center customer service rep in a fast-paced online retail environment. It highlights the dedication and the ability to maintain high customer satisfaction rates.

Dedication to customer service : Focusing on dedication underscores the candidate’s commitment to delivering consistent, high-quality service. This trait is essential for maintaining customer satisfaction in a call center environment, where interactions are often brief and numerous.

Achievements : Remarkably, the candidate can achieve a customer satisfaction rate and handle 700+ calls, exceeding the team average. It shows that the candidate can meet expectations and set a high standard for customer service within the team.

Communication skills : A section emphasizing strong verbal and written communication skills can enhance this resume. Communication is crucial in a call center role, where clarity and the ability to convey information accurately are vital to resolving customer issues.

Team collaboration : It can be beneficial to highlight the candidate’s ability to work well within a team, perhaps by mentioning any involvement in team projects or initiatives that improve overall performance. Teamwork is often vital in a call center environment to ensure consistency in service quality.

Multitasking abilities : Including points about the candidate’s proficiency in multitasking, such as handling multiple customer inquiries simultaneously or managing various communication channels (such as phone, email, chat), can demonstrate their efficiency and capability in a demanding role.

Customer retention : If applicable, adding a point about how the candidate has contributed to customer retention by resolving issues promptly or offering solutions that satisfied customers and encouraged repeat business can further showcase their value to potential employers.

Crafting a winning customer service representative resume

Creating a customer service job resume involves several key elements that can help you stand out to potential employers. Here’s a detailed breakdown of each component:

1. Start with a strong summary or objective

Purpose: Begin your resume with a summary or objective statement that quickly captures the hiring manager’s attention. This section should briefly highlight your key achievements and demonstrate how your skills and experience align with the company’s needs.

Strong summary: A summary should focus on your most significant accomplishments and the unique value you bring to the role. For example, “ Experienced Customer Service Professional with over five years of expertise delivering exceptional support in high-volume call centers. Proven track record in achieving a customer satisfaction rate of 98% and improving response times through innovative solutions .”

Objective statement: An objective statement might be more suitable if you’re new to the field or changing industries. It should outline your career goals and how they align with the company’s mission. For example, “ Motivated individual seeking to leverage strong communication skills and a customer-centric approach to contribute to [Company’s Name] as a Customer Service Representative .”

2. Target your resume to each job description

Tailor your experience: Customize your resume for each job application by aligning your work experience with the specific requirements of the job description. Highlight relevant tasks and achievements that match the employer’s needs.

Keywords and phrases: Carefully read the job description to identify keywords related to the role. Incorporate these keywords throughout your resume, especially in your summary, skills section, and work experience. This can help your resume pass through Applicant Tracking Systems (ATS) and catch the attention of hiring managers.

3. Showcase your customer service skills

Skills section: Create a dedicated skills section listing your hard and soft skills relevant to customer service. Hard skills include proficiency with CRM software, data entry, or conflict resolution techniques, while soft skills involve communication, empathy, and active listening.

Examples: Include specific examples of how you’ve used these skills in past roles. For instance, “ Utilized CRM software to track customer interactions and resolve issues, leading to a 20% reduction in average response time .”

4. Highlight soft skills in addition to hard skills

Importance of soft skills: Soft skills are critical in customer service roles as they involve interpersonal interactions that are challenging to teach. Employers value candidates who possess these skills naturally and can apply them effectively in various situations.

Descriptive keywords: Use descriptive keywords such as “customer-centric,” “problem-solving,” “communication,” “adaptability,” and “empathy” to highlight your soft skills. Provide examples or brief anecdotes to demonstrate how these skills have been applied in your previous roles.

Consider including other relevant soft skills like patience, resilience, and teamwork. For example, “ Demonstrated patience and resilience while handling difficult customer interactions, resulting in improved customer satisfaction scores .”

5. Use action verbs and keywords

Action verbs: Employ a variety of action verbs to keep your resume dynamic and engaging. Words like “executed,” “facilitated,” “resolved,” “addressed,” and “coordinated” can make your accomplishments stand out.

Avoid repetition: Vary your verbs and phrases to avoid repetitiveness and keep the resume interesting. For example, instead of repeatedly using “managed,” you might use “oversaw,” “led,” or “directed” to describe different aspects of your responsibilities.

ATS optimization: Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description. This will help your resume pass through initial screenings and reach human recruiters.

5. Format and proofread

Quantify achievements: Quantify your achievements to provide concrete evidence of your success. Numbers, percentages, and specific metrics can make your accomplishments more impactful. For example, “ Increased customer retention by 15% through targeted follow-up strategies .”

Professional formatting: Your resume should be in a clean, professional style with clear headings, bullet points, and a consistent font style. This will make it easy to read and navigate.

Proofread: Ensure there are no spelling or grammatical errors. A well-proofread resume reflects attention to detail and professionalism.

Essential customer service skills

1. customer centricity.

Customer centricity is fundamental to building strong relationships and ensuring customer satisfaction. Customer service representatives are the front line of this effort, responsible for creating positive interactions and addressing customer needs.

Highlight your ability to understand and meet customer needs by sharing specific examples. For instance, describe how you identified a customer’s unique requirements and changed your service approach accordingly. Mention instances where your efforts led to customer loyalty or positive feedback.

2. Excellent communication skills

Communication makes customers feel heard and understood. It involves answering questions accurately and conveying information clearly and empathetically.

Provide examples that showcase your communication skills. It can include handling complex queries, resolving misunderstandings, or managing difficult conversations. Highlight instances where your communication led to positive outcomes or resolved challenging situations.

3. Problem-solving skills

Solving problems creatively is essential in a dynamic customer service environment . This skill involves analyzing issues, developing solutions, and implementing them efficiently.

Showcase examples of how you’ve tackled unique or complex issues. Describe your thought process, the solutions you implemented, and the results of your efforts. Emphasize your ability to think critically and find innovative solutions to problems.

4. Time management skills

Prioritizing tasks and managing time efficiently ensures that all customer needs are addressed promptly.

Highlight your ability to prioritize tasks and manage time effectively by sharing examples of how you balanced multiple responsibilities. Describe how you organized your workload, met deadlines, and maintained productivity in a fast-paced environment.

5. Adaptability skills

Representatives must be flexible and responsive to new challenges and evolving customer expectations.

Provide examples of how you’ve adapted to new situations or changes in customer behavior. Highlight your ability to embrace change, learn new processes quickly, and adjust your approach as needed.

6. Leadership skills

For those in managerial or supervisory roles, leadership skills are important for motivating and guiding a team. Influential leaders inspire their teams, manage conflicts, and drive performance.

Showcase your leadership abilities by describing how you’ve led and managed teams. Provide examples of how you motivated team members, handled challenges, and achieved team goals.

7. Teamwork skills

Collaboration and teamwork are crucial in customer service, where representatives often work together to resolve issues and provide support. Effectively working with others enhances the overall customer experience.

Share examples of successful team projects or initiatives to highlight your ability to collaborate and work well in a team environment. Emphasize your role in fostering a positive team dynamic and achieving collective goals.

Resume sections for customer service representatives

Structure your resume with these sections and focus on relevant details. It’ll showcase your qualifications and make you a strong candidate for a customer service position. Tailoring each section to the specific job you’re applying for will further enhance your resume’s impact.

The header is the first section of your resume and serves as an introduction to your professional identity. It should present your name and contact information so potential employers can easily reach you.

Name : Use a bold, larger font for your name to make it stand out.

Contact information : Include your phone number, professional email address, and LinkedIn or other relevant online profiles. Ensure that your contact information is up-to-date and professional. Avoid using informal or personal email addresses.

Phone: (123) 456-7890

Email: [email protected]

LinkedIn: linkedin.com/in/janedoe

The summary section provides a snapshot of your qualifications and professional background. It’s optional but highly recommended, and it can make your resume more engaging by quickly showcasing your most relevant skills and achievements.

Overview : Briefly summarize your professional experience, key skills, and career accomplishments. Tailor this section to align with the job you’re applying for by including keywords and phrases from the job description.

Tone : Keep it concise, typically 2-3 sentences, and focus on your unique selling points.

• Results-driven customer service representative with over five years of experience managing high-volume customer interactions in fast-paced environments. Adept at problem-solving, maintaining high customer satisfaction rates, and leading initiatives to enhance service quality. Known for solid communication skills and a customer-centric approach.

3. Experience

The experience section is crucial as it details your work history and demonstrates your qualifications for the role. It should highlight your previous job responsibilities, accomplishments, and contributions to past employers.

Job title and company : List your job title, the company name, and dates of employment for each position.

Responsibilities and achievements : Use bullet points to describe your key responsibilities and achievements in each role. Focus on quantifiable accomplishments and specific examples of how you added value.

Tailoring : Customize this section to align with the job you’re applying for by emphasizing experiences and skills that match the job description.

Customer Service Representative

XYZ Tech Solutions, New York, NY

June 2019 – Present

Managed a high volume of customer inquiries and resolved issues promptly, achieving a customer satisfaction rating of 98%.

Implemented a new ticketing system that streamlined issue tracking and reduced resolution time by 25%.

Trained and mentored new team members, leading to a 15% improvement in team performance.

4. Education

The education section provides information about your academic qualifications. It’s important to highlight relevant educational achievements that support your qualifications for the customer service role.

Degree and institution : Include your degree, the institution’s name, and graduation year. If you have relevant certifications or coursework, include those as well.

Relevance : Customize this section to the job you’re applying for. For example, if you have completed any specialized training or courses related to customer service or communication, mention them.

Bachelor of Arts in Communications

University of XYZ, New York, NY

Graduated May 2018

Relevant coursework : Customer service management , Interpersonal Communication

The skills section highlights the specific abilities and competencies that make you a strong candidate for the customer service role. This section should include hard skills (technical abilities) and soft skills (interpersonal traits).

Hard skills : Include technical skills relevant to customer service, such as proficiency with CRM software, data entry, or troubleshooting.

Soft skills: Highlight critical interpersonal skills like communication, problem-solving, and adaptability.

Keywords : Use keywords from the job description to make your resume more likely to pass through ATS and catch the attention of hiring managers.

Customer-centric approach

Effective communication

Problem-solving and conflict resolution

Proficiency in CRM software (Salesforce, Zendesk)

Time management and multitasking

Adaptability and flexibility

Customer service resume templates

Choosing a suitable resume template can significantly impact how potential employers present and perceive your qualifications. Each template type serves a different purpose and suits different experience levels and career goals.

1. Chronological resume template

This template is ideal for customer service professionals with substantial field experience. It emphasizes your work history, showcasing your progression and achievements over time.

Header : Include your name and contact information.

Summary (optional) : A brief overview of your career highlights and key skills.

Experience : List your work experience in reverse chronological order, starting with your most recent position and working backward. Include job titles, company names, dates of employment, and detailed bullet points outlining your responsibilities and achievements for each role.

Education : Follow with your educational background.

Skills : Conclude with a list of relevant skills.

Advantages:

Demonstrates career progression : Clearly shows how you’ve advanced in your career, making it easy for employers to see your growth and accumulated expertise.

Highlights recent experience : Emphasize your most recent roles, often the most relevant to the job you’re applying for.

Disadvantages:

Gaps in employment : May highlight gaps in employment or frequent job changes if they exist.

Less focus on skills : This approach places less emphasis on specific skills or competencies if they are not closely tied to your work history.

2. Functional resume template

This template suits customer service professionals with limited experience or those transitioning from another field. It focuses on skills and qualifications rather than a detailed work history.

Summary (optional ): A brief overview of your career highlights and key skills.

Skills : Group your skills into categories and examples or achievements for each skill category.

Experience : List your work experience briefly or as a summary, emphasizing the skills and accomplishments relevant to the job.

Focuses on skills : Highlights your capabilities and qualifications, which can be helpful if you have limited experience or are changing careers.

Minimizes gaps : Less emphasis on chronological work history can help reduce the impact of gaps or frequent job changes.

Less emphasis on experience : May need to provide more detail about your work history, which can be a drawback if the employer places a high value on experience.

May raise questions : This can raise questions about your work history.

3. Combination resume template

This template is best for customer service professionals who want to highlight their skills and experience. It blends elements of the chronological and functional formats, allowing you to showcase a balanced view of your qualifications.

Summary (optional): A brief overview of your career highlights and key skills.

Skills : List and describe your critical skills, emphasizing hard and soft skills.

Experience : Provide a chronological list of your work history with bullet points detailing your responsibilities and achievements.

Comprehensive view : Provides a well-rounded view of your skills and work history, appealing to employers who value experience and specific abilities.

Flexibility : You can highlight your strongest qualifications while presenting a clear career progression.

Complexity : It can be more complex to organize as it combines elements of both chronological and functional formats.

Potential redundancy : If the document needs to be carefully structured, it may be redundant, especially if the skills and experience sections overlap.Combination resume template

Tips for customer service managers

1. emphasize strategic thinking.

As a customer service manager, aligning your team’s efforts with the company’s broader objectives is crucial. It means understanding the company’s goals and ensuring that your customer service strategies contribute to achieving them. For example, if the company prioritizes customer retention, you should focus on strategies that enhance customer loyalty and satisfaction.

• Critical decision-making: Highlight your ability to think critically and make informed decisions that benefit both the customer and the company. It includes analyzing data, understanding customer behavior, and anticipating future trends. Showcasing examples of how you’ve successfully implemented strategic initiatives in past roles can reinforce your capability in this area.

2. Showcase customer service experience

Hands-on experience: Any manager must have extensive experience in customer service . This experience should include handling complex customer complaints, improving customer satisfaction scores, and leading a team of service representatives. Highlight specific accomplishments, such as resolving high-impact customer issues or implementing a new system that led to measurable improvements in service quality.

Continuous improvement: Customer service managers should also be committed to constant improvement. It could involve regularly assessing the team’s performance, identifying areas for enhancement, and implementing training programs or new technologies to boost efficiency and customer satisfaction.

3. Demonstrate leadership and team development

Strong leadership, strategic thinking, and customer service expertise are essential. As a manager, you guide your team, set performance standards, and ensure everyone is motivated to achieve their best.

Highlight your leadership style, how you manage your team, and any specific achievements related to team development, such as mentoring junior staff or leading successful team projects.

• Team building: Emphasize your ability to build and maintain a cohesive team. This includes fostering a positive work environment, encouraging collaboration, and ensuring all team members feel valued and supported.

By focusing on these areas, you can present yourself as a well-rounded and outstanding customer service manager, capable of driving success for your team and the company.

Average customer service salaries in the US

Customer service representative salary.

• The average salary for a customer service representative in the US is approximately $40,000 per year. This figure can vary depending on location, industry, and experience level. Entry-level positions may start lower, while those with more experience or in specialized industries may earn higher salaries.

Customer service manager salary

• The average salary for customer service managers in the US is around $60,000 per year. Managers typically earn more due to additional responsibilities, such as overseeing teams, implementing customer service strategies, and ensuring overall customer satisfaction. Similar to representatives, salaries can vary based on experience, company size, and geographic location.

Crafting an impactful customer service resume is essential for standing out in a competitive job market. Highlighting relevant experience, showcasing key achievements, and demonstrating proficiency in customer-facing roles can significantly boost your hiring chances.

Leveraging tools like HelpDesk can enhance your effectiveness in customer service roles and your resume. It excels at managing customer inquiries through ticket management, allowing for organized tracking and resolution of cases. It facilitates seamless communication across various channels, automates repetitive tasks, and collects valuable feedback to drive improvements.

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How to Write a Resume Job Description (Examples Included!)

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How to Write a Resume Job Description (Examples Included!) was originally published on The Muse , a great place to research companies and careers. Click here to search for great jobs and companies near you.

Hiring managers receive anywhere from dozens to even thousands of resumes and job applications daily. That’s why a well-crafted resume is crucial to helping you stand out from the competition. And your experience section in particular—where your resume job descriptions live—really needs to shine.

This section highlights your previous experiences—whether in a formal job, internship , volunteer work , or other roles—demonstrating your achievements and capabilities.

To make an impact, you need to strategically tailor your experiences and skills to align with the job you’re applying for, showing recruiters that you’re a perfect fit for the role.

Below, you’ll find key tips on how to write job descriptions for resumes and examples to guide you through it.

Get that resume out there! Browse open jobs on The Muse and find your dream job »

Job descriptions for resumes: Why does it matter?

When you apply for jobs , you’ll see a description of the role and what the company is looking for. To really stand out, your resume should match those requirements as closely as possible. That’s where the job description section comes in handy. It’s your chance to highlight past experiences and make sure they align with the job you’re aiming for.

Your resume job description should include:

• Company name
• Date of employment
• Responsibilities and achievements

Of course, this section alone won’t land you a job—your whole resume should be written to impress the recruiters. However, when you’re an experienced professional, even if you’re not a senior in your position yet, well-written job descriptions can at least guarantee you some interviews .

How to write a resume job description in 4 steps

The following tips will give you some insights into what this section of your resume should look like—and what hiring managers are looking for in candidates’ resumes.

1. Start with a clear heading

If you’re not new to resume building, you probably know that each section of the file should have a heading . It should be clear and concise, telling the recruiter exactly what they’re going to read next.

Here are some examples:

Work Experience

• Professional Experience

2. Lay out basic info about your role

Next step is filling out the experience section —or whatever you decide to name it—with your professional background. You’ll always start with basic information from each job (or internship, volunteer work, and such), like your title, the company name, location, and date of employment.

For example:

Sales associate

Orlando, FL

July 2022-August 2024

You can change the order as you see fit—for instance, putting the company name first and your title second. However, it’s important to keep the same formatting throughout the resume, so be sure your choice works well for every experience.

There’s no set amount of experiences you should include in your resume. But keep in mind that, ideally, it should only have relevant and recent experience, listed in reverse chronological order (from the most recent to the least recent). Additionally, most recruiters prefer a one- to two-page resume , max.

3. List achievements instead of tasks

Now, it’s time to write the actual job descriptions. It’s typically ideal to use bullet points and one to two sentences for each. As a standard, most resume templates have three to four bullet points for each experience, but you can use more (or less) as long as the information is relevant and you’re not simply trying to fill out the page.

In describing your role, avoid falling into the trap of only listing job responsibilities. Muse career coach Andrea Gerson says that candidates should expand task-focused language into action-driven, accomplishment-oriented information.

For example, instead of writing “Performed X, Y, and Z,” try “Performed X, Y, and Z, which led to [achievements].” “This information showcases your capabilities—which is exactly what employers want to see,” Gerson says.

A commonly used formula to describe accomplishments within your roles is the context-scope-outcome strategy. You start with action verbs , show how you fulfilled each responsibility, and finish with an achievement that resulted from those actions. If possible, present your achievement with a quantifier , meaning metrics or numerical data that illustrates the impact of your work.

If you have a hard time identifying your impactful actions and accomplishments within your job responsibilities, Gerson suggests asking yourself these contextual questions:

• What was the setting I was working in?
• Was it a fast-paced pizzeria? If so, how many customers were served on a daily/weekly basis?
• If it’s a smaller company that’s not very well-known, what products or services did they provide?
• What was their scope of operations? Local, regional, global?
• Who was their target customer base?

4. Describe the company in the first bullet point

Your resume job description could also benefit from including some relevant context about the companies you previously worked for, such industry, size, or differentiating factors. You can add this info within the first bullet of a position—which is called an introductory bullet.

“These introductory bullets should highlight your most impressive or transferable responsibilities in the context of the company that you were working for,” Gerson says. The following job responsibilities templates show examples of introductory bullets you can adjust for your resume:

• “Contributed to [ achievement, outcome ] on behalf of [ company ]”
• “Managed key aspects of [ project responsibilities ] for [ company ]”
• “Assisted in [ a project ] on for [ company ]”

Here are examples of how these templates would look like filled out:

• “Billed 50 clients on behalf of the company’s national and international enterprise clients ”
• “Managed key aspects of product development and management on for the national launching a hair care brand ”
• “Assisted in the development of the rebranding and repositioning of a dating app with 5+ million users for a international tech company ”

Bonus tip: Use keywords from the open job description

These days, most hiring managers use application tracking systems (ATSs) to segment and quickly scan resumes to select the best based on their similarity to the open job description. This similarity is determined by keywords .

Keywords are specific phrases or terms within a job description precisely used to describe or explain responsibilities, skills, abilities, and knowledge the employer is looking for. These terms usually repeat throughout the job listing, signaling their importance for that specific role.

For this reason, you should do your best to incorporate keywords from the open job description on your resume, wherever it accurately reflects your prior work experience. “It not only makes your resume stronger but encourages you to think deeply about what the position is asking for and how your skills match,” says Muse career coach Lauren Wethers .

Review the job description you want to apply for and segment phrases that explain the specific duties or skills required for the role, which could be technical skills or transferable skills. For example:

If the company’s job description for an account manager says:

The employee responsibilities are:

• Creating a market specific sales plan that meets set sales goals
• Educate the community on the company’s values
• Meeting regularly with sales market’s customers to understand their needs
• Identifying local marketing needs to enhance presence and grow sales

You could write your job description like this:

• Created a market specific sales plan to meet company’s set sales goals for a skincare brand
• Educated the community on the company’s value by meeting regularly with customers to understand their needs
• Enhanced presence and sales by 20% by identifying local marketing needs and implementing a new sales strategy

Be sure to use the exact same language as is used in the open job description, because the ATS machine might not understand synonyms. “The computer doesn’t know the difference between ‘coached’ and ‘advised’ on your resume—it’s looking for one over the other,” Wethers says.

Resume job description: Examples

Here are some examples of job descriptions for resumes for different roles you can adapt for yourself:

Example #1: Cashier job description for resume

Head Cashier

Star Market

Oct 2021 – Jan 2024

• Streamlined checkout and return transactions on behalf of a multinational chain with 10+ locations in Florida working simultaneously
• Supervised and trained front-end cashiers for two consecutive years, enhancing 15% crew performance in PoS transactions and reducing shrink
• Provided excellent customer service and assistance to customers, processing 155+ transactions per shift while identifying selling opportunities for cross and up-sells
• Balanced cash drawers with a 98% monthly accuracy, handling $119,000 of annual revenue

Example #2: Server job description for resume

Restaurant Server & Crew Member

Blu Trattoria

Jan 2022 – February 2023

• Performed table management on behalf of a family-owned, award-winning Italian restaurant from downtown Denver
• Picked up and delivered patrons’ orders from the bar and kitchen, satisfying +75 patrons per shift
• Collaborated with Head Chef to streamline order communication processes, inventory shortages, and event assistance, reducing 25% of overall waiting time
• Provided excellent customer service with a 96% NPS while calculating multiple patron’s accounts & payments through cash, PoS, and e-wallets

Example #3: Customer service job description for resume

Customer service representative

May 2017 – July 2022

• Responded to thousands of calls each month on behalf of one of the fastest-growing CMS companies worldwide, generating 15% in revenue or serving 5.000 customers each year
• Worked closely with the IT division to address and resolve a high volume of customer issues pertaining to software functionality and technical issues, achieving a 97% NPS score
• Contributed to the development and implementation of upselling and cross-selling strategies which led to over $35,000 in new annual revenue
• Leveraged CRM tools to improve response times by nearly 25%, impacting nearly 1.000 customers/accounts

Example #4: Sales associate job description for resume

Sales Associate

Blake Auto Co.

Portland, OR

Jun 2018 – April 2024

• Managed sales initiatives on behalf of Fortune 500 manufacturing companies generating over $12M in annual revenue, specializing in car sales
• Achieved 35% increase in lead conversion rates, working to qualify over 500 customers each month
• Negotiated contracts valued at up to $1 million, interfacing with 35+ major accounts

Example #5: Caregiver job description for resume

Senior Caregiver

Rainfall Care Nursing Center

Oct 2015 – March 2019

• Worked with over 50 adults on behalf of a specialized health center, focusing on cardiac patients
• Worked closely with patients and family members to ensure high quality of life, providing weekly reports on the patient’s health status
• Contributed to 45% reduction in emergency room visits during tenure, closely monitoring patient conditions throughout short-term and long-term stays

Example #6: Housekeeping job description for resume

Apartment Housekeeper

Fresh Clean Agency

Raleigh, NC

Feb 2013 – Sep 2016

• Provided monthly housekeeping services on behalf of a specialized cleaning agency for apartments and small houses
• Cleaned over 150 apartments and houses resulting in a satisfaction rate of 97%
• Achieved a 95% rate of returning clients by performing cleaning and maintenance tasks, along with preferred requests solicited by clients
• Assured high-standard quality cleaning process on each property, decreasing by 15% the agency’s average apartment turnaround time

Bottom line

Writing resume job descriptions can seem difficult at first, but the key is going beyond responsibilities to list accomplishments , starting with a strong action verb (e.g. “implemented,” “created,” “managed”) and following up with quantifiable results. Remember to only include experiences that are relevant for the position you’re applying for, use keywords from the job listing, and use a simple and clean formatting to make your resume ATS-friendly. That’s all there is to it—now go out there and get that dream job !

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Technical Project Manager Resume Templates

• Sep 10, 2024

As organizations strive to innovate and stay competitive, technical specialists are at the forefront, orchestrating complex projects that span across software development, IT infrastructure, data analytics, and more.

Crafting a standout technical project manager resume requires more than just listing responsibilities; it demands a strategic presentation of skills, experiences, and achievements that reflect an ability to drive successful project outcomes.

In this article, we'll explore various TPM resume examples , providing insights into how to effectively showcase your expertise and accomplishments.

Technical project manager resume examples

• Software development technical project manager resume
• Cybersecurity project manager resume
• Technical project manager resume for systems integration
• Hardware project manager resume

Technical project manager resume template - software development

Software development: technical project manager resume sample | plain text.

Professional Summary Accomplished Software Development Project Manager with over 8 years of experience leading cross-functional teams in the successful delivery of complex software projects. Proven track record in managing all phases of the software development life cycle (SDLC) using Agile and Waterfall methodologies. Adept at aligning project objectives with business goals, ensuring timely delivery, and fostering effective collaboration among stakeholders. Experience Senior Software Development Project Manager Zoho Corporation, Pleasanton, CA , June 2021 – Present Lead the development and deployment of an enterprise-grade CRM system, contributing to a 30% increase in customer satisfaction and a 20% growth in client retention. Manage a cross-functional team of 12 software engineers, designers, and QA specialists, delivering projects on average 15% ahead of schedule. Define project scope and objectives, develop detailed project plans, and implement Agile methodologies to enhance team collaboration and efficiency. Introduce automated testing and CI/CD processes, reducing the software release cycle by 35% and improving overall product stability. Software Development Project Manager Couchbase Inc., Santa Clara, CA , March 2018 – May 2021 Directed multiple software development projects for NoSQL database solutions, including a major upgrade that improved system performance by 40%. Coordinated with stakeholders to gather requirements, create project timelines, and manage budgets, achieving a 95% on-time delivery rate. Facilitated Agile ceremonies, including sprint planning and retrospectives, to enhance team productivity and project visibility. Utilized Jira and Trello for project tracking and reporting, ensuring clear communication and efficient progress monitoring. Associate Software Development Project Manager Box Inc., Redwood City, CA , January 2016 – February 2018 Assisted in managing software development initiatives for Box’s cloud content management platform, contributing to a 25% increase in user engagement. Worked closely with development teams and product owners to define project deliverables, make user stories, and prioritize tasks. Monitored project progress, identified risks, and implemented mitigation strategies to keep projects on track and within scope. Education Bachelor of Science in Computer Science University of California, Los Angeles Graduated: 2013 Project Management Professional (PMP) Project Management Institute Obtained: 2018, Renewed: 2022 Skills Agile & Waterfall Methodologies Project Lifecycle Management Risk Management & Mitigation Team Leadership & Collaboration Budgeting & Resource Allocation CI/CD & Automation Tools Jira, Trello, Git

A well-written application reflects professionalism and attention to detail, which are essential qualities for a TPM resume. It helps make a strong first impression on recruiters.

• Choose a clean font such as Arial, Calibri, or Helvetica . Avoid decorative or overly stylized fonts.
• Use 10-12 points font size for the body text and 14-16 for headers. This ensures readability.
• Apply 1-inch margins on all sides. If you need more space, you can slightly reduce margins to 0.75 inches .
• Use white space strategically to make your technical project manager resume easier to read. Avoid overloading with text.
• Clearly define sections with bold or slightly larger font headers.
• Utilize bullets to list duties and recognitions.
• Aim for a 1-2 page resume . One page is ideal if you have less than 5-7 years of experience.
• Use strong, active verbs to describe your responsibilities and achievements.

Cybersecurity project manager resume example

Professional Summary Detail-oriented Cybersecurity Project Manager with over 10 years of experience in leading initiatives, managing complex security projects, and implementing robust solutions. Proven ability to protect organizational assets, mitigate risks, and ensure compliance with industry standards. Skilled in coordinating cross-functional teams, and developing security strategies. Experience Cybersecurity Project Manager FireEye, Inc., Indianapolis, IN , September 2018 – Present Manage the deployment of enterprise-wide cybersecurity solutions, including SIEM and intrusion detection/prevention systems. Lead a team of 10 cybersecurity professionals, overseeing the development and implementation of security policies, procedures, and incident response protocols. Coordinate with IT and business units to identify security requirements, assess risks, and develop comprehensive plans. Direct the successful migration of critical systems to a cloud-based security platform. Cybersecurity Project Manager CyberArk Software, Louisville, KY , March 2016 – August 2018 Oversaw the implementation of privileged access management solutions for clients, achieving a 50% decrease in unauthorized incidents. Developed and executed project plans, including scope, timelines, and resource allocation, ensuring on-time delivery of security projects and adherence to budget constraints. Conducted regular security assessments and vulnerability analyses, providing actionable recommendations that led to a 35% improvement in security posture. Associate Cybersecurity Project Manager SecureWorks, Columbus, OH , January 2014 – February 2016 Collaborated with senior project managers to develop scopes, schedules, and risk management plans, contributing to the successful completion of security initiatives. Coordinated with technical teams to address and resolve security vulnerabilities, leading to a 20% reduction in incidents. Supported incident response efforts and provided technical documentation and reports for compliance and audit purposes. Education Bachelor of Science in Information Security University of Indiana, Bloomington, IN Graduated: 2011 Certified Information Security Manager , ISACA, renewed in 2022 Skills Cybersecurity Risk Management Project Lifecycle Management Incident Response & Recovery Security Policy Development Cloud Security Solutions Vulnerability Assessment & Mitigation SIEM & IDS/IPS Implementation Professional Affiliations Member , International Information System Security Certification Consortium , since 2016

Resume summary

A summary is a brief statement at the top of your resume for a project manager that highlights your key qualifications, skills, and experiences. It summarizes what you bring to the table and is often used to showcase your value to prospective employers.

When to use:

• If you have several years of experience or a proven track record in your field.
• Focuses on your strengths and what you can offer to the employer.
• Can be customized for each position, emphasizing the most relevant skills and experiences.

Results-oriented Technical Project Manager with 8 years of experience specializing in cloud-based solutions and infrastructure projects. Demonstrated ability to manage large-scale migrations to AWS and Azure, resulting in a 30% reduction in operational costs.

Resume objective

An objective is a short statement outlining your career goals and what you hope to achieve in the role you are applying for.

• Ideal for recent graduates who may not have extensive work experience but have specific career goals.
• If you’re transitioning into a new field and want to clearly state your intention and how your background is relevant.
• Helps the employer understand your work aspirations and how the position fits into your long-term plan.
• Demonstrates a clear interest in the company, which can be appealing to employers.

Detail-oriented recent graduate with a Bachelor’s degree in Computer Science and hands-on experience in project management through internships. Seeking to leverage my skills and management knowledge as a Junior Technical Project Manager.

Technical project manager resume template - systems integration

Systems integration project manager resume sample | plain text.

Professional Summary Experienced Manager with over 9 years of expertise in overseeing complex system integration projects across diverse industries. Known for driving successful project outcomes through effective team leadership, comprehensive planning, and stakeholder engagement. Proficient in delivering seamless integrations that enhance operational efficiency and align with strategic business goals. Experience Project Manager Infor, Syracuse, NY , December 2022 – Present Lead and coordinate the integration of Infor ERP with various client legacy systems, managing 12 major projects from inception to completion. Oversee and mentor a team of developers, engineers, and business analysts, ensuring effective collaboration and high performance across all project phases. Develop and manage comprehensive project documentation, including integration plans, technical specifications, and progress reports. Execute post-integration reviews and audits, addressing any discrepancies or issues and optimizing system performance for long-term success. Systems Integration Project Manager Epicor Software, Rochester, NY , April 2019 – October 2022 Managed project budgets and schedules, utilizing advanced project management tools to track progress. Fostered strong relationships with clients, providing expert guidance and support throughout the integration process to achieve a 40% increase in client satisfaction. Conducted extensive system testing and validation, ensuring that all integration components met rigorous quality standards and business requirements. Facilitated knowledge transfer and training sessions for client teams, enhancing their understanding and use of integrated systems. Project Coordinator Oracle Corporation, Albany, NY , November 2015 – March 2019 Assisted in the creation of project plans and resource allocation strategies, contributing to the effective management of project deliverables and timelines. Organized and led project meetings, providing status updates and facilitating discussions to resolve issues. Implemented best practices for system integration, including standardizing processes and procedures to enhance overall project efficiency. Education Bachelor of Science in Information Systems University of New York at Albany, NY Graduated: 2013 Skills Systems Integration & Implementation Project Lifecycle Management Cross-Functional Team Leadership Stakeholder Communication Risk Assessment & Mitigation ERP Systems Expertise

Your work history highlights the specific skills and expertise you bring to the role. It shows how you’ve applied project management principles, led teams, and delivered successful projects.

• Put your most recent job first and work backward.
• Clearly state your job title and the company name.
• Include the city and state of the organization as well as the dates of employment .
• Use bullets to list your duties. Focus on what you accomplished in each role, using metrics and examples when possible.
• Incorporate relevant keywords and phrases from the job description to ensure your technical project manager resume passes through Applicant Tracking Systems.

Hardware project manager resume example

Professional Summary Accomplished Project Manager with over 7 years of experience in leading the development, integration, and launch of cutting-edge hardware solutions. Expert in vendor management, risk mitigation, and aligning hardware projects with business objectives. Adept at utilizing advanced project management methodologies to deliver high-quality products on time and within budget. Experience Hardware Project Manager Techtronics Inc., Detroit, MI , March 2021 – Present Lead the design and development of advanced hardware products, including high-performance computing systems and consumer electronics, ensuring alignment with market requirements and technical specifications. Coordinate the end-to-end hardware development process, including schematic design, PCB layout, component selection, and prototype testing. Negotiate with suppliers and vendors to procure high-quality components, manage inventory levels, and resolve supply chain disruptions. Implement risk management strategies and conduct regular reviews to identify potential risks, develop mitigation plans, and ensure project success. Senior Hardware Project Manager InnovateTech Solutions, Ann Arbor, MI , June 2019 – January 2021 Directed the hardware development of consumer electronics, including product design, prototyping, and testing phases, resulting in a 40% increase in reliability and customer satisfaction. Oversaw the integration of hardware components with embedded software, ensuring compatibility and optimal performance for new product releases. Established project milestones and tracked progress using KPIs, delivering projects on schedule and within budget while maintaining high-quality standards. Collaborated with engineering and manufacturing teams to develop efficient production processes and implement design for manufacturability (DFM) practices. Hardware Project Coordinator Alpha Electronics, Troy, MI , July 2017 – May 2019 Assisted in managing hardware development projects, including the coordination of design reviews, prototype builds, and validation testing. Supported project planning and scheduling activities, tracking progress and managing documentation to ensure alignment with goals. Facilitated communication between project teams and stakeholders, providing regular updates on status and addressing any issues that arose. Education Bachelor of Science in Electrical Engineering University of Michigan, Ann Arbor, MI Graduated: 2011 Certifications Certified ScrumMaster , Scrum Alliance, renewed in 2020 Certified Six Sigma Green Belt , American Society for Quality, renewed in 2019 Certified Hardware Engineer , International Association of Hardware Engineers, obtained in 2018 Skills Expertise in schematic design, PCB layout, component selection, and prototype development. Proficient in managing project timelines, budgets, and resources. Experience in integrating hardware and firmware to ensure optimal performance. Skilled in negotiating with suppliers, managing procurement processes, and addressing supply chain issues. Adept at identifying project risks, developing mitigation strategies, and ensuring successful outcomes.

Academic background provides evidence of your foundational knowledge in fields such as computer science, engineering, or project management. It shows you have the theoretical and technical understanding required for the role.

• List your degrees in reverse chronological order (most recent first).
• Include the name of the institution where you obtained the credential.
• Mention the city and state (or country if outside the US) of the university.
• Write the month and year of graduation. If you’re currently studying, you can indicate the expected graduation date.
• Record any relevant certifications separately or under the education section if they are critical to the role.

For recent graduates:

• Provide a short description of the course content or project focus.
• Include your GPA if it is 3.0 or higher. If your GPA is lower, it’s generally best to leave it off.
• Mention if you were on the Dean’s List or received any other academic honors .

If you’re pressed for time and can't create an application from scratch, our service offers a streamlined solution with its user-friendly resume builder .

Due to its intuitive interface, Resume Trick allows users to effortlessly craft documents by offering a range of customizable templates and easy-to-use tools.

Create your professional Resume in 10 minutes for FREE

In conclusion, writing a standout technical project management resume involves strategically highlighting your expertise, skills, and relevant achievements .

Utilize the examples provided as a guide to structuring your document in a way that aligns with the expectations of hiring managers. Remember to use clear, action-oriented language and quantify your accomplishments to provide concrete evidence of your impact.

With these insights, you are now equipped to compose a compelling technical project manager resume that underlines your strengths.

Alexandra Meyer

Editor-in-Chief at Resume Trick

Alexandra Meyer is the editor-in-chief of Resume Trick. She was behind the launch of Icecream Apps in 2014 and continues to oversee the high content standards of the company's projects. Alexandra has years of experience writing and editing articles about technology, software and online services, and human resources.

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How to list multiple positions at the same company on a resume

Promotions, lateral moves, and new job responsibilities are just a few of the reasons professionals may hold more than one job title within the same organization. Listing multiple positions at the same company on a resume can be challenging, but it’s also beneficial for showcasing commitment, progression, and versatility.

Benefits of showcasing multiple positions at the same company

In an age where job hopping is encouraged, there’s something to be said for showcasing longevity on a resume. Multiple positions/same company candidates may feel like they haven’t had enough varied career experiences, but this can actually be a benefit in a few ways. (1)

First, having held multiple positions at the same company helps you demonstrate career progression and growth on your resume and in your cover letter . Many hiring managers value candidates who are adaptable and desire to learn new skills.

Being in this situation also makes it a little easier for you to shine a light on your accomplishments. Putting a promotion on resume documents allows you to use your past achievements as resume boosters.

Additionally, candidates who have held multiple positions within the same company demonstrate loyalty. Turnover is a costly concern for many hiring managers, so your longevity makes you stand out as someone who can commit. This is especially important if you’re submitting a career change resume — it shows that your decisions aren’t fleeting.

Choosing the right format for multiple jobs

Unique career situations often call for a few changes to the standard format for a resume . Multiple positions/same company candidates may want to try a few of these formatting tips to create a professional document that stands out from the crowd.

Stacking similar job titles together

For roles that essentially have the same (or very similar) responsibilities, there’s no need to create separate entries on your resume. Multiple positions/same company situations can be illustrated with a single-entry format by stacking job titles and using the space underneath both titles to describe the tasks and accomplishments associated with those roles. This resume format saves space and shows continuity in your work.

Creating separate entries for dissimilar consecutive roles

When jobs you have held at the same company have very different responsibilities, it’s best to use separate entries. This format ensures that each of your dissimilar roles has its own descriptive bullet points. It allows you to emphasize your unique skills and achievements in each position.

Formatting multiple positions at the same company

Standard resume and cover letter templates don’t always cover how to navigate complex situations like having multiple positions with one employer. Here are some formatting tips to create clarity when including a changing job title on resumes.

How to stack multiple positions at the same company

First, type a single heading with the company’s name and location. You may want to use bold font to make it stand out as the header. Then, list all job titles you held at the company in reverse chronological order and place the dates you held each role in parenthesis next to the job title. 

At the end of all of those job titles, add bullet points describing the responsibilities that apply to all roles. You can use one bullet point to briefly clarify changes and promotions to avoid any confusion for the reader.

How to list back-to-back positions at the same company using separate entries

Even when using separate entries, you should first start with a single heading for the company name and location. Once again, arrange the roles you’ve held in reverse chronological order . Then, place descriptive bullet points after each job title explaining responsibilities and accomplishments, focusing on what distinguishes one role from another.

Examples of multiple positions in the same company

It can be challenging to properly convey complex professional situations on a resume. Multiple positions/same company candidates can benefit from a few resume examples illustrating how to format positions using single and multiple entries. Consider using these examples to help you craft a more streamlined job application.

Example of stacking similar job titles together

Lighthouse Branding and Marketing Co., New Orleans, LA

Marketing Associate (September 2021-August 2024) Marketing Assistant (July 2020-August 2021)

• Promoted within a year for implementing creative strategy allowing for more client customizations, resulting in a 46% increase in client retention
• Conducted in-depth marketing research to identify industry trends, target audience preferences, and analyze competitor tactics
• Created and updated content for 50+ blogs, social media profiles, and email newsletters
• Provided administrative support to the marketing manager, handling both client and interdepartmental communications with a team of 25+ associates

Example of using separate entries for dissimilar roles

Marketing Manager (November 2021-Present)

• Oversee training and development for a team of 25+ marketing assistants and associates
• Develop and execute marketing strategies to achieve client objectives, resulting in a 24% increase in client revenue year over year
• Manage client budgets to maximize return on investment
• Collaborate with sales, graphic design, and photography departments to ensure high-quality deliverables for 50+ clients

Marketing Associate (September 2019-October 2021)

Marketing Assistant (July 2018- August 2019)

• Promoted to marketing manager within two years for implementing a creative strategy to increase client retention by 46%
• Monitored client campaigns, tracking crucial KPIs such as click-through and bounce rates to determine necessary improvements
• Conducted in-depth market research on competitors and target audiences for 50+ clients to keep campaigns in line with the latest trends

These examples can give you a starting point for creating your own multiple positions/same company resumes.

Expert Tip:

Try to stick to a standard format and avoid using highly varied and stylized fonts. Nontraditional resumes can not only look unprofessional but also be harder to read — this can further complicate the already challenging task of communicating multiple roles at the same company.

Common mistakes to avoid when listing multiple positions

When creating a resume with multiple jobs at same company, make sure your language and formatting are on point. Many resume articles may not warn you about the following mistakes.

Forgetting to update your verb tense

Trying to keep up with all the positions you’ve held throughout your career can get challenging. Check over your resume to ensure you’re using action verbs in the present tense for the position you currently hold. All verbs used to describe past positions should be in the past tense. This keeps your resume consistent and easy for the hiring manager to understand.

Mixing up the order of your positions

Although you’re showcasing multiple positions at the same company, you should still list your positions in a reverse chronological format with your most recent role at the top. This is the most commonly used approach and the one that hiring managers will expect to see on your resume.

Neglecting to quantify your bullet points

As per best practices for how to show multiple positions at one company on resumes, it’s wise to use bullet points to separate dissimilar job titles and include relevant dates next to each title. 

Additionally, make sure to quantify your achievements as much as possible when crafting your descriptive bullet points. Including real numbers highlights your achievements and the business impact you have made.

Overlooking recency and relevance

How far back should a resume go ? Truthfully, there’s no straightforward answer to that question. However, it is important to prioritize recency and relevance in your resume. List your most recent position first and ensure hiring managers see how your recent experience has prepared you for the role you’re applying for. Additionally, avoid including irrelevant details.

"Having held multiple positions at the same company helps you demonstrate career progression and growth. Many hiring managers value candidates who are adaptable and desire to learn new skills."

Effectively showcasing your achievements helps you make a great impression

Highlighting your achievements can be challenging when you’ve held multiple roles at the same company, but showing hiring managers that you’re an accomplished and dedicated employee is worth it. Using the “role stacking” method, you can ensure your work history comes across with clarity and professionalism.

If you’re not sure where to start, find professional resume and cover letter examples . These can show you how to format your document in a way that lets hiring managers know you’re the perfect candidate for the role.

(1) Forbes: Why Not Job Hopping Is Hurting Your Career

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