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ALDI Mobile plans review

ALDI Mobile proves it’s more than just a supermarket-brand telco.

ALDI rubs shoulders with the likes of Optus and Telstra when it comes to value for money and features and is a strong contender for the title of best prepaid mobile provider.

ALDI Mobile is a Telstra MVNO and is powered by the Telstra Wholesale Network. For comparison, here's a quick list of some of the most popular mobile plans on the Telstra Network. 

ALDI Mobile is just one of the many wallet-friendly MVNOs operating on the Telstra network, while also offering up some great family plans . If coverage is your primary concern, follow the link below for a complete list of some of the best providers with Telstra 4G coverage. 

ALDI Mobile value for money

ALDI Mobile offers Prepaid plans with 30-day expiry alongside data plans and family plans , which operate on the Telstra wholesale network . The focus of the ALDI Mobile plans review on this page is the 30-day expiry intended for individual users. The cheapest mobile plan is the ALDI Mobile $5 PAYG Starter Kit, which covers you for 365 days, but includes no data and only $5 worth of calls.

For our monthly best Prepaid plans , we focus on Prepaid recharges because they give a better indication of first-year value. All ALDI Mobile 30-day plans have a $5 upfront fee to cover the SIM Starter Kit, plus you can roll over data indefinitely (with no expiry) up to 30GB. All of the 30-day recharges come with unlimited national talk and text, plus the top three most expensive ALDI Mobile Prepaid plans include unlimited standard international talk and text to 15 countries.

The main Prepaid options kick off with the ALDI Mobile $19 Mobile Plan, which comes with 10GB of data.

The pricing of this first ALDI Mobile Prepaid plan is incredibly competitive stacked next to the competition. Lebara and Kogan have similar pricing for more data, but they’re on the Vodafone mobile network. The same is true of the TPG $25 Mobile Plan, which has more data and cheaper pricing for the first six months.

Below is a list of daily updating popular Prepaid plans with at least 3GB of data that don’t cost more than $20 per recharge.

Next up is the ALDI Mobile $25 Mobile Plan, which comes with 22GB of data as well as 100 minutes and 50 SMS to 30 selected countries.

This ALDI Mobile plan is one of cheapest prices you’ll find for 22GB of data, though Prepaid competitors like Lebara, iiNet,and TPG – all on the Vodafone mobile network – pair up a marginally-cheaper recharge cost with extra data.

Popular Prepaid plans with at least 20GB of data that cost under $30 per recharge are listed below in a daily updating table.

The third 30-day Prepaid plan is the ALDI Mobile $39 Mobile Plan, which comes with 65GB of data alongside 200 minutes and 50 SMS to 30 selected countries.

This is where other telcos challenge ALDI Mobile’s pricing, with iiNet and TPG offering cheaper plans that have 40GB of data. There’s initial competition from Lebara, Lycamobile, Amaysim and Optus , too, but that’s because of bonus data on the first few recharges. Below is a daily updating list of popular Prepaid plans with at least 40GB of data that don’t cost more than $40.

Then, there’s the ALDI Mobile $49 Mobile Plan, which comes with 120GB of data as well as 300 minutes of calls and 50 SMS to 30 selected countries.

Finally, there’s the ALDI Mobile $59 Mobile Plan, which comes with 175GB of data and access to Telstra's 5G network as well as 400 minutes of calls and 50 SMS to 30 selected countries.

While there is no shortage of competition from rivals iiNet and TPG at this higher price segment, consumers looking to choose between these providers and ALDI Mobile are going to be forced to choose between either settling for a little less data or paying slightly more in exchange for extra data. 

Expect to see these providers and others in the daily updating list of popular Prepaid plans below that cost no more than $50 and have at least 50GB of data.

ALDI Mobile coverage

ALDI Mobile has access to the Telstra's wholesale network, which covers 98.8% of the Australian population.

That's not quite as comprehensive when it comes to the coverage provided to Telstra's own customers (and Boost Mobile), but it's not far off. It also doesn't include 5G access , which currently only available to either Boost Mobile when it comes to Telstra MVNOs . Nevertheless, the speeds and coverage footer here is greater than that offered by Optus and Vodafone, which

If you're unsure whether your workplace or home will be covered by ALDI Mobile, you can use the interactive map below to check. Just be sure to select Telstra in the drop-down menu and untick the box marked 5G.

You can check out the widget below for a round-up of popular plans from providers using Telstra's mobile network.

ALDI Mobile features and perks

ALDI Mobile perks start with the Telstra network it uses for calls and data in Australia. While it uses the Telstra Wholesale network, which isn’t as widespread as the full Telstra network, it still covers 98.8% of the Australian population.

As long as you’re not using ALDI Mobile’s cheapest $15 Mobile Plan, your Prepaid plan comes with unlimited talk and text to 15 countries, which is a great Prepaid perk. These plans also include additional minutes and 50 text for 35 other countries (as outlined above). The 15 countries for unlimited talk and text are as follows:

• New Zealand
• South Korea
• United Kingdom
• United States of America

It’s also a great feature that you can continuously roll over data (up to 30GB) without having to worry about the data expiring, as long as you recharge within 24 hours of the previous 30-day recharge. This is a great way to manage data between low use and heavier use months.

If you opt for an ALDI Mobile family plan, you can tap into the perks listed above as well as share 40GB with either two users ($45 Family Plan), 80GB with four users ($80 Family Plan) or 120GB with up to six users ($110 Family Plan).

Aldi Mobile customer support and satisfaction

If you need help, you can contact ALDI Mobile in several ways.

ALDI Mobile can be called on 130 989 000 or reached online via self-service as well as responsive Twitter and Facebook support. There’s a usage monitoring app to track how much data you have, but it’s worth noting that ALDI Mobile services are provided by a company that’s not ALDI Stores, which means you probably shouldn’t head into your local ALDI for support.

In terms of customer satisfaction, Product Review and Trustpilot give an indication of how ALDI Mobile customers feel about the Prepaid plans. At the time of writing, ALDI Mobile had a 2.4-star rating on Product Review from 1,400+ reviews , albeit with a 3.2 rating for value for money, 2 for customer service, 3.3 for local reception and 2.4 for transparency.

On Trustpilot, ALDI Mobile only had 10 reviews at the time of writing with a 2.3 rating out of five. Of the providers that we track, this averaged star rating puts ALDI Mobile in the middle for customer satisfaction in terms of user reviews.

ALDI Mobile data plans

ALDI Mobile also offers a few mobile broadband plans , all of which include data that expires after 365 days.

There’s the ALDI Mobile $95 Data Plan, which comes with 30GB of data (2.5GB per month).

While all competing plans with at least 30GB of mobile data are cheaper, most have expiry periods of 28 or 30 days, with the Lebara Data Plan Medium offering 60 days. ALDI Mobile has the best first-year value if you don’t need a lot of mobile data each month. Below is a list of daily updating popular Prepaid mobile broadband plans with at least 30GB of data.

Then there’s the ALDI Mobile $240 Data Plan, which has 185GB of data (15.4GB per month).

In terms of competitors with this amount of data, there’s only the Telstra $320 Pre-Paid Mobile Broadband Go plan, which has 220GB of data and costs more ($320) for a 12-month plan. For more mobile broadband data, you’d want to shift over to monthly Postpaid plans.

Finally, there’s the ALDI Mobile $365 Data Plan, which has 365GB of data (30.4GB per month).

When you get to this last ALDI Mobile plan, it’s peerless in the Prepaid space, with a reasonable Prepaid price to pay for 1GB of data per day.

How we review mobile providers

For more information on how we review mobile providers like ALDI Mobile, check out this page .

ALDI Mobile FAQs

Despite being part of the Telstra Wholesale network, ALDI Mobile doesn’t yet offer 5G mobile plans and there’s currently no word on when it might offer them. However, it does offer access to Telstra's 3G/4G wholesale network, which offers almost as much coverage as Telstra itself.

When available, click on the ‘Go’ button next to the ALDI Mobile plan below that most catches your eye, or head over to the ALDI Mobile website to view their four Prepaid plans. From here, click ‘Buy now’ on the plan you want, continue to the checkout, then create an account with your personal details or use PayPal for express checkout.

No. While ALDI Mobile uses leases part of the Telstra's network for its mobile services, it is in no way owned by Telstra. ALDI Mobile is owned by, you guessed it, ALDI , the privately-owned global supermarket chain.

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase. Each individual's unique needs should be considered when deciding on chosen products.

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ALDImobile plans

Our verdict: much like its grocery shopping experience, aldimobile offers simple and budget-friendly mobile plans with additional perks such as unlimited data rollover..

In this guide

Compare ALDImobile plans

Aldimobile review: our verdict, read a more detailed review on, value for money, customer service, bonus features.

Read our reviews of other brands

• Mobile app so you can check your balance and recharge instantly
• Unlimited data rollover
• Access to Telstra's wholesale network, including 5G on select plans
• Auto-recharge is enabled from the get-go, so you'll need to manually disable the feature

ALDImobile's 30-day no-frills plans are affordable and cost no more than $59 a month .

Its services operate on the Telstra 3G, 4G or 5G mobile network which is definitely a plus if you're looking for decent coverage at a low cost.

Here are some reasons why ALDImobile might be right for you:

• Unlimited data rollover means your unused data won't go to waste and you're far less likely to hit your monthly data cap and be cut off from the internet.
• You can choose to pick up an ALDImobile SIM card at any ALDI store at your convenience or purchase it online.
• Easy-to-use app lets you manage your plan on the go.
• Family plans are available to pool your data on one account with multiple SIMs.
• Unlimited international calls and texts to 20 select countries on certain plans.

But keep in mind that:

• Those living in some rural and regional areas may struggle with Telstra's wholesale coverage.
• ALDImobile's pay-as-you-go roaming rates are expensive. You will be better off with a local SIM.

• 30-day expiry plans
• Family plans

You get decent data allowances for how much you're paying each month.

In fact, the higher the data limit the more value for money when stacked up against our $1 per GB benchmark.

There are 3 plans to choose from and all offer 5G access.

The smallest can be shared with up to 2 services, the middle one with 4 services and the largest one with 6 services.

These are slightly better value than buying 2–6 equivalent prepaid plans but they're only worth it if everyone on the account ends up taking advantage of the data allowance.

This is a good long-term option if you barely need data and only make the occasional call or text .

You start with a SIM card and a $5 credit.

After that, you can recharge and stock up on $15, $25 or $35 worth of credit that lasts a year.

You won't be charged for receiving calls or texts on this plan, only for sending them.

Things to watch out for

• PAYG can be a great long-expiry option, but data costs add up quickly . If you're going to use a lot of data, you will be better off getting a proper SIM only plan.
• The family plan has no data controls . Anyone with a shared SIM can burn through the total data allowance, leaving nothing for anyone else.

If coverage matters to you, ALDImobile is one of the better choices.

• You get access to Telstra's wholesale mobile network , which reaches 98.8% of the population.
• This slight difference between Telstra's wholesale and full network will mostly be felt in regional and rural areas.

Does ALDImobile have 5G?

ALDImobile offers access to Telstra's 5G network on all family plans and most 30-day plans.

If you need help, you can get in touch with ALDImobile 7 days a week using the following options:

• Ring the call centre between 8am and 9pm AEDT, Monday to Sunday.
• Lodge a support ticket via your online account portal if you have a problem.
• Keep in mind: Even though you can pick up a SIM card at an ALDI store, you probably won't get face-to-face mobile support from anyone working there.

ALDImobile only has a couple of extra features on its plans, but they can be pretty handy.

🔄 Unlimited data rollover

Any data you don't use rolls over to future recharges, just as long as you recharge before your plan's expiry date. This will offer some peace of mind to anyone who might use a different amount of data month to month.

🌏 International inclusions

This feature lets you make unlimited international calls and texts to 20 selected countries on all of ALDI's SIM only plans except for the entry-level $19 plan.

It's useful if you have friends or family overseas that you'd like to stay in touch with.

Which rivals are giving ALDImobile a run for its money?

For better coverage on the Telstra network:

Boost Mobile could be a better pick since it has access to Telstra's full 4G network rather than just the wholesale version that ALDI uses (99.5% of Australians vs 98.8%).

For similarly priced plans and features:

amaysim offers affordable plans on the Optus network as well as a bunch of similar features to ALDImobile such as unlimited data banking and international call inclusions.

For high-data plans:

If you need more data at an affordable price, Circles.Life is a great choice, especially since the telco's almost always slinging promotional offers.

Ready to sign up to ALDImobile?

If you've decided ALDImobile is the right choice for you, you can choose one of its plans from our table above. When you click the green "Go to site" link, we'll take you through to ALDI's website to complete your sign-up.

Choose an ALDImobile plan

What if I want to keep my current phone number? This is not a problem. When you activate your ALDImobile SIM, you can register to port your existing mobile number to your new ALDI service within a couple of days.

If your current number is under someone else's name (a parent or partner), it might be trickier. Check our guide on how to transfer ownership of your mobile number .

Why compare mobile phone plans with Finder?

We know our stuff. We pour over hundreds of mobile plans every month. It's exhausting. But worth it.

You can rely on us. We're constantly updating and fact-checking our data on dozens of Aussie telcos.

We're here to help. We've helped millions of Aussies find better mobile phone plan. And we'll keep doing it.

Mariam Gabaji

Mariam Gabaji is an editor and tech and utilities expert at Finder with 12+ years of experience as a journalist. Her goal is to help households cut through the industry jargon and save money on their household bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine. See full profile

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Money blog: 6 signs you're addicted to spending money

Got the irresistible urge to spend money? We examine the symptoms of a potential buying addiction in the latest part in our psychology of shopping series. Read this and the rest of today's consumer and personal finance news below - and leave your thoughts in the comments box.

Tuesday 4 June 2024 21:14, UK

• Tesco launches 'one-stop-shop' online marketplace
• Gas prices hit highest level since December
• Earnings of M&S and Sainsbury's bosses revealed
• Heathrow is like a Second World War airport, says Emirates boss

Essential reads

• 'I quit well-paid job while seven months pregnant after men said I didn't understand - now I'm a CEO'
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Ask a question or make a comment

Yesterday we talked about the dopamine hit you get when shopping - and spoke to a psychologist about how you might learn to control it.

But what if it's gone too far? That's what we're discussing in the second of this four-part series this week.

A  piece by the Royal College of Psychiatrists , published by Cambridge University Press in 2012, said shopping addiction, often referred to as compulsive buying disorder (CBD), "was first described by the German psychiatrist Emil Kraepelin almost a century ago".

He called the disorder "oniomania" (from the Greek onios, meaning "for sale", and mania, meaning "insanity").

A hundred years on, the World Health Organisation doesn't classify shopping addiction as a mental illness, unlike gambling, video game addiction, pyromania and kleptomania - but psychologists are taking note of the subject.

According to a 2021 paper in the Journal of Behavioral Addictions, potential  symptoms  of a compulsive shopping disorder include:

• Preoccupation with shopping (an irresistible urge to buy a product);
• Reduced control over buying behaviours;
• Buying products but not using them for the purposes they were intended to serve;
• Using shopping to regulate mood;
• Negative consequences afterwards such as guilt, shame, debt, relationship problems;
• Negative mood and cognitive symptoms if attempting to stop.

Donald W Black, a prominent American psychiatrist, has written extensively on the subject. He says the "disorder has a lifetime prevalence of 5.8% in the US general population".

There has been much debate about whether CBD is a valid mental illness - amid concerns of over medicalising. However, a growing number of rehab clinics are offering treatment.

The Priory's website says: "If you are addicted to spending money, and are finding that it is affecting your finances, relationships, health and quality of life, this is just as serious as any other addiction."

The Abbey Care Foundation says signs you may have a shopping addiction include juggling multiple credit cards, hiding extravagant spending from your family, hoarding things you don't use and getting angry at anyone who tries to get in the way of your spending.

The foundation even breaks down different types of shopping addict:

• Bargain-seekers:  These people have a shopping habit of actively seeking items on sale. When they spot items for less than their perceived value, they purchase them. This behaviour makes them feel like they are winning and relieves shopping addiction. 
• Collectors:  This shopping addiction entails seeking out different versions of a particular item. The desire to collect or complete a set of similar items drives this addiction. 
• Show-offs:  The compulsive behaviour is driven by the desire to buy high-value items. In some cases, the individual's self-worth or self-esteem is attached to making such purchases. 
• Trophy-hunters:  The shopping addiction is for rare, expensive items. The individual intentionally looks for the most expensive or rarest items and gains satisfaction in buying them. 
• Shopping bulimics:  This shopping addiction is like the eating disorder known as bulimia nervosa. Individuals categorised as shopping bulimics make large, frequent purchases only to request later refunds. They do so to cushion themselves from the financial consequences of making such large purchases. 

Join us tomorrow as we speak to a woman for whom this used to be all too real - leading her into £40,000 of debt.

Home buyers appear to be willing to pay significantly more for houses with a second bathroom, according to new research. 

Houses in London with two bathrooms cost almost a third (31%) more than those with one. 

Within flats, a second bathroom comes with even greater premiums. The average asking price for a typical one bed, one reception room, one bathroom flat in London is £427,000 (or £743 per square foot), research by Savills found.

Similar flats with two bathrooms had average asking prices of £978,000 (or £1,086 per square foot). 

This represents a 46% increase on a pound-per-square-foot basis and more than double in actual value terms.

Asking prices for one bedroom flats with an additional reception room reveal no premium on a pound-per-square-foot basis.

Outside of London, premiums tend to be lower but are still evident. 

Overall, there is a 20% uplift in asking prices on homes with two bathrooms compared with those with just one.

"The relationship between bathrooms and the home have evolved over the years - but have always been an indicator of luxury," said Frances McDonald, director of residential research at Savills.

"While once those most fortunate were able to have their own loo inside the home, today buyers are paying a premium to not even have to share a bathroom with their household at all."

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Trading in the affected companies was halted due to the volatility. 

The exchange said it was investigating the problem, which appeared to have come from a computer issue. 

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Its annual results showed a profit of £15.4m in the 13 months to the end of March this year, up from last year's pre-tax loss of £116.3m. 

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The high street chain is being sued by Harley-Davidson in the High Court for allegedly copying its logo on a "motorbike-inspired" T-shirt. 

Harley-Davidson claimed its trademark was infringed by the T-shirt's biker angel wings and flames motif, according to the Financial Times.

The top, which is available online in Next's children's section, has "Rise and Roar" written across the chest. 

It is priced at between £6 and £8.50. 

Harley-Davidson alleged the product "essentially replicates" the  outline of its logo.

"Black and flame and wing motifs are often used in combination with [Harley's] branding and the trade marks," it said. 

Sky News has contacted Next. Harley-Davidson declined to comment.

The supermarket has launched a platform allowing customers to shop thousands of third-party products while ordering their groceries. 

Tesco said it would be a "one-stop shop for everything customers need", and would include 9,000 products across DIY, garden, homeware, pet care and toys. 

As first reported in The Grocer, the marketplace has launched with 17 sellers including Silentnight, Tefal, Tommee Tippee, BHS and Petlife. 

Tesco's partners will fulfil the orders, but customers will still be able to collect Clubcard points on all the products. 

Just 18% of companies in the UK are led by women, a nd while data suggests female entrepreneurs are on the rise, men still receive more funding and are entrusted with higher average loans to get them started.  

In a new series every Tuesday,  Money blog reporter  Jess Sharp  speaks to women who are bossing it in their respective fields - hearing their stories, struggles and advice for those who want to follow in their footsteps. 

This week, she has spoken to Jenn McGarrigle, the co-founder and chief executive of Cyd Connects. 

"I look back and I'm like, 'What was I thinking?'"

The beginning of Jenn McGarrigle's entrepreneur journey wasn't exactly conventional. 

"I was pregnant at the time and leaving a full-time job."

The mother-of-two officially set up her women-led sustainability consultancy company in late 2020, while seven months pregnant.

"We kind of started and did a few projects, and then we properly kicked off after I had my baby and went on maternity leave," she tells the Money blog. 

The 40-year-old had spent most of her career working in the health and beauty industry, dealing with brand strategy and communications for some of the biggest names in the business, including Clarins and Liz Earle. 

Along the way, and after being given the work "nobody wanted to do", she discovered a "big challenge" for brands: the need to constantly adapt their sustainability practices. 

That's where the idea for Cyd Connects came from.

How did it start? 

Jenn began feeling like she needed a change while working for a supplements brand called Liberty. 

"I was kind of hitting my ceiling in my role," she says.

"I was also six months pregnant, so I was like, gosh, what do I do here? Do I stay and get the maternity pay and then just figure it out? Or do I have another option?" 

She spent weeks going through her finances, talking to her husband and working out how much she needed to save to figure out if leaving her job was even a viable option. 

"We've been told by society that once you're pregnant you're at a disadvantage for so long that we believe it ourselves and we don't move from our careers," Jenn says.

"But saying that, we all have responsibilities. I have a mortgage to pay. I have another child. I can't just quit my job, I'm not a millionaire."

She looked at what she spent "down to the penny", calculated the minimum amount her family needed a month and saved 10 months of mortgage payments. 

"It's really important to know that because when you have a family and a mortgage, you need to manage your own life as well and when starting a business, it's really important to make sure you have all of those optics clear," she says. 

Ultimately, she decided to take the leap with her co-founders, Aisling and Mica, and the trio started hustling. 

"We were all at different crossroads in our life and wanted to do more good for the world," Jenn says.

"We wanted to help business make a better impact."

'I delivered my last project days before birth'

Jenn worked right up until she gave birth in February 2021 and after a few months, she was back full-time. 

"We set the business up in December 2020, and started our first project as a team. I was giving birth in February 2021, so I had a timeline, but I delivered my last project five days before I gave birth," she says. 

So far, the company hasn't taken any outside investment and Jenn still hasn't drawn a salary matching what she used to earn.

"We're going on a slower trajectory at the moment but finances are always tough on your business," she says. 

"You get these waves of great business, you're making money and then you have your downtime, so it's about starting and making sure you review your finances enough that you understand when those waves are going to happen."  

Four-day week and championing women

While focusing on sustainability, Cyd Connects has also centred itself on building a working environment built for women by women, and has invested in a four-day 32-hour work week for all staff. 

It also offers discounts to companies that are majority owned by women or an under-served group. 

"I faced a lot of barriers in my career because I'm an Asian woman and people don't realise they're being biased towards women," Jenn says. 

"If the majority of your workforce is women, but then all of a sudden senior leadership is not, there's a reason why that's happening.

"A lot of businesses aren't really willing to face that yet, and we really wanted to become a champion for women. It's really important for me. I have a daughter, I want things to change for the future." 

The challenges

Like any business, setting up Cyd Connects has come with its challenges, and Jenn says being a woman was part of that. 

"I think a lot of women have imposter syndrome. When I started the business, I didn't even call myself CEO at first," she says. 

"I was like, should I call myself a CEO? I really had to take that thinking away and say I am running this business. I am a CEO." 

Another obstacle came from the bias around women's financial knowledge. 

"I had worked in marketing for a long time, and I was often told by the CEOs and finance directors that I didn't understand the finances well enough," Jenn says. 

"I think women are often told that they don't know them and that is a kind of bias against us because we can understand finances as well as anyone." 

She adds: "You don't realise that it's happening in the moment... But actually, when I look back, I realise that it was just an easy thing to say to me, to not promote me into a position." 

Jenn's advice

While every woman can run a business, Jenn says, those who are successful need to have a real passion for what they're doing - and be realistic.

"It's a lot of work. It's hard and you're not getting paid for that hard work," she says.

"No one starts a business and is just making tonnes of money."

Another tip is to be prepared mentally and organised in your personal life.

"You can definitely do it, you just need to get yourself ready for it," she says. 

Lastly, part of the process means you have to just "go with the flow". 

"Things are going to go up and down. It's going to be quite a journey," she says.

"But as long as you are realise that's going to happen and you're open to it, I feel like you can really fly with starting a business."

Company records have revealed the bosses of M&S and Sainsbury's were paid about £5m each last year. 

M&S chief executive Stuart Machin received a record £4.73m payout - a 75% increase on his earnings the previous year. 

Of this, £908,000 was fixed pay while the rest was performance-related. 

Co-chief executive Katie Bickerstaffe, who has a four-day working pattern, took home a £4.41m payout. 

Her earnings were 85% higher than last year. 

The pair have overseen a successful turnaround for the retailer, which saw its profits surge by 58% in the 52 weeks to 30 March. 

Meanwhile, Sainsbury's chief executive Simon Roberts took home £4.91m in the last year - a dip of 5.8% on last year's payout. 

Mr Roberts's base salary increased by 3.8% to £933,000, but his bonus decreased. 

Sainsbury's saw its pre-tax profit rise by 1.6%. 

By Sarah Taaffe-Maguire , business reporter

Good news for motorists - the oil price has fallen again today to a low not seen since the start of February. 

The international oil price benchmark, a barrel of Brent crude, costs $77.25 - down from $92 in April. It's lowered amid speculation that major oil producing countries in the OPEC+ (the Organisation of the Petroleum Exporting Countries) group will increase exports later this year.

A pound still buys roughly the same amount of euro as it has over the past week (€1.1743) and more dollars ($1.2776) than it has in the past two months. 

The index of most valuable companies on the London Stock Exchange - the FTSE 100 - is down 0.63% this morning. One of the biggest fallers is the bank Standard and Chartered. Its share price is down more than 3% after reports that it's being accused in a New York court of funding terrorism, an accusation it denies.

The president of Emirates airlines has said Heathrow Airport is "not good enough" and looks like a Second World War airport. 

Sir Tim Clark said the airport was putting its shareholders before running a world-class business. 

"I was at Heathrow the other day and walking out of our lounge the ceiling height is awful," he said. 

"It looks like a utilitarian structure, post-Second World War. It is just not good enough." 

He argued Terminal 3, where Emirates is based, should be redesigned to make it better for passengers. 

Heathrow is "seriously lagging behind" in its customer experience, Mr Clark said. 

"It's an old airport. I'm afraid it's very difficult. You need to open up the whole terminal. Where we are based, new airports are being built employing the latest technologies to streamline the process of all the customer-facing elements. That is not the case at Heathrow."

Heathrow told The Telegraph: "Every pound we want to spend on improving airport facilities needs approval from our regulator. Despite having our proposals cut back in the current regulatory settlement, we will still invest £3.6bn upgrading our infrastructure over the next three years.

"We will continue to invest and to work with our airline partners to build an airport fit for the future."

Wholesale costs for natural gas have hit their highest levels across Europe since December last year - threatening a future spike in energy bills.

The cause is a key Norwegian export operation being shut down due to a cracked pipe.

The damage, discovered aboard the Sleipner Riser platform, prompted wider  energy  infrastructure to be halted including the Nyhamna processing plant which exports gas to the UK, pipeline operator Gassco said.

Alfred Hansen, the company's head of pipeline system operations, told the Reuters news agency: "This has big consequences from a supply perspective."

Read more on this, and how there's better new on oil prices, below ...

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Is Aldi coming to Downtown Memphis? What we know about grocery store's plans

Update: This story has been updated to reflect comment from Hunington Properties.

Downtown Memphis may soon get a new grocery store.

On May 29, Kayo Takumyo of SGA Design Group filed a zoning permit with the Memphis and Shelby County Division of Planning for an Aldi store at 785 Union Ave. in the former Office Depot location.

Oklahoma-based SGA Design Group has designed more than 300 Aldi locations since 2016 , according to its website. The plans for the Medical District location show a 12,854-square-foot grocery store.

The Union Avenue property is owned by Texas-based Vic on Union LLC and was previously poised to become the 243-unit Vic on Union apartment complex. Houston-based Hunington Properties is the developer behind the Vic on Union project.

Representatives from Hunington Properties did not provide any additional comment or information regarding the Union Avenue property at this time.

ADAPTIVE REUSE IN MEMPHIS: How the old is making Downtown Memphis new again, from the Sterick Building to 100 N. Main

In January, Hunington Properties received a 12-month extension from the Center City Revenue Finance Corp., an affiliate board of the Downtown Memphis Commission (DMC) for the project. In December 2022, the board approved a 12-year payment-in-lieu-of-taxes (PILOT) for the development. (The extension was given for closing of said PILOT.)

In July 2022, the Memphis and Shelby Count Board of Adjustment approved a variance to allow for multifamily and mixed-use at the Union Avenue site. Hunington Properties acquired the 2.45-acre site for $4.5 million in December 2022, according to the Shelby County Register of Deeds.

Neil Strebig is a journalist with The Commercial Appeal. He can be reached at  [email protected] , 901-426-0679 or via X/Twitter, @neilStrebig

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The best small business cell phone plans

Just as one shoe size can’t fit all, there’s no single cell phone plan that will suit every small company. But there are numerous high-quality plans that are worth considering as they strive to meet the needs of different types of businesses. To settle on the best cell phone plan for your business, you first want to figure out what kind of plan best fits your company.

How to choose a plan

Big four basics.

Business owners generally buy and pay for employee cell phones or plans or both when workers spend at least some part of their time off-site. With employees, you may want to track hours and data. In that case, to streamline operation and collaboration, a specialized business cell phone plan might be optimal. Today, more American businesses are accommodating work-at-home schedules that avoid meetings and travel, but note that quarantines and shelter-in-place orders will not last forever, so it’s a good idea to take the entire spectrum of your business activities into account.

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There are numerous factors to reflect on when choosing a cell phone plan for your small company. Here are some major issues you’ll want to consider.

Business design: Is your proposed plan built for businesses and scaled for business customers? If you’re a solopreneur or an extremely small company with just a handful of employees, you may be able to get away with a personal friends-and-family-type plan, as opposed to a bona fide business plan. But once you have more than a couple of employees, start to think bigger about scalabilities such as multiple lines, unlimited options on talk, text, and data, data-only plans for companies that don’t need talk or text, and discounts for more lines or devices.

Network coverage: Consider sound quality, data speeds, coverage, and overall dependability. Make sure the plan you choose has good coverage in the area where your employees are located or are traveling. If your employees travel internationally, choose from plans that have good rates for the target countries. Also, don’t forget about airline coverage and in-flight texting services.

Security:  Some cell phone business plans offer virtual private networks, encryption, and other features to protect your company’s data. That could be quite valuable, as it relieves you of having to research, choose, and pay for additional services.

Hardware: If you need to supply employees with handsets, consider the kinds of phones offered with the plans you’re considering, or whether employees prefer to use their own smartphones.

Hot spot: Some business environments just don’t have usable Wi-Fi, but you can use a cell phone signal to connect a wireless device to the internet with a mobile hotspot. For multiple device connections, look for a dedicated hotspot with a fast, stable, secure connection, as well as other services like call forwarding, voicemail, call hold, analytics, and call queuing.

Data: Business plans should be generous with data, but unlimited is best — unless you really do not need data to conduct business.

Customer service: Count on problems arising, and when they do, you or your employees will want someone reliable to call before customers and clients get restless.

Price: Price is always a factor, and sometimes the cheapest plans offer just the service and features you’re looking for. But for something as critical as your business communications, do not buy on price alone.

Just in case you’re also looking for the best all-around mobile cellular deals, have a look at our survey of the  best cell phone plans of 2020 and our report on the best prepaid cell phone plans . Meantime, below are some of the business-oriented plans available now.

AT&T offers several variations of its Mobility Rate Plans — Mobile Share Plus, Mobile Select Priority Pooled, and Business Unlimited Elite, plus several in between — tailored to your budget for $50, $55, and $85 per line per month. Designed for small- to medium-sized businesses, the Elite plan offers unlimited data, talk, and text for up to 10 devices. The Pooled plan gives employees a data allowance alongside pooled data within a single account. The Plus plan lets you share data across up to 10 or up to 25 business devices. All plans feature unlimited domestic talk and text and unlimited talk from the U.S. to Mexico and Canada, plus unlimited texts from the U.S. to over 120 countries, along with high definition video streaming. The Elite and Pooled plans also feature 5G . Data speeds may slow down with congestion past certain data points.

Verizon markets the Plan for Business, Business Unlimited, the New Verizon Plan, and the Flexible Business Plan specifically for small companies. The Plan for Business starts at $175 per month for up to 25 lines, with data plans ranging from 25GB to 200GB for various prices and topping out at $1,000 per month. All plans include carryover data, safety mode, calling to and from Mexico and Canada, use of your device in Mexico and Canada, and data boost costing $15 per 1GB. With all business plans, you can turn your device into an internet hotspot and send unlimited messages to more than 200 countries worldwide. Additional smartphones cost $15 per month.

Simple Choice for Business by T-Mobile costs $50 per line per month up to $110 per month for up to five lines. You can add $10 per line per month for 6 to 12 lines and up to 2GB of 4G LTE Data. You can call and text from any Wi-Fi connection, as your unused LTE data (up to 20GB) rolls forward for 12 months. The plan features unlimited calling and texting to and from Mexico and Canada, plus you get up to 5GB of data at 4G LTE speeds. If you’re looking for a more streamlined option, T-Mobile Essentials only costs $30 per month per line for four lines. It offers unlimited 3G mobile hotspot data, unlimited talk, text, 2G data in Mexico and Canada, and unlimited texting and flat-rate calling at 20 cents per minute in over 210 countries. An additional 10GB of high-speed 4G LTE mobile hotspot data will cost you $10 a month. For a more robust plan, the Magenta for Business plan is available for two, four, eight, and 12 lines for $60, $40, and $30 per month per line, respectively. It features 5G service, 3GB of 4G LTE hotspot data, plus unlimited 3G data, in-flight texting and data, unlimited data and texting in over 210 countries, and unlimited talk, text, and data in Canada and Mexico. The included Digits program eliminates the need for separate work and personal phones, allowing you to access up to five numbers on one device and use one number across several devices.

RingCentral

RingCentral is a VoIP system that functions extremely well in an office setting. It supports unlimited calling and conferencing toll-free numbers and a customizable caller ID. Functionality is its primary priority; It supports useful features, like texting, online meetings, and faxing. When you use RingCentral, incoming calls go through the same call-routing system as your office phones. It helps make your office number into a portable communication system. You can call, text, and fax from your business number on any mobile device. The service could be used by two users to 1000 and offers four levels: Essentials, Standard, Premium, and Ultimate for $20, $25, $35, and $50, each with a free trial.

Cricket Wireless

Cricket Wireless is a highly-rated and widely-used prepaid wireless service that prides itself on its affordability. It typically costs users from $30 to $60 per month. With Cricket Wireless, users can build their own custom phone plans. If you prefer a more basic plan with talk and text and no data, that’s manageable. You can build off that basic plan by adding data (2GB, 5GB, or unlimited), unlimited talk and text, picture messages, a mobile hotspot, and SD quality video streaming. If you often travel or need international coverage, that’s also manageable. You can add coverage for Canada and Mexico and unlimited text to 37 countries, HD Voice, and Wi-Fi calling from a compatible phone. Data-only plans of 20GB and 40GB are available for $35 and $50 per month, respectively, with Mexico and Canada coverage in the mix.

Republic Wireless

Consider Republic Wireless for your business if you don’t exactly need a phone network, but you do use a significant amount of Wi-Fi. This plan functions more like a virtual network than other cellular providers. The vendor relies on T-Mobile and Sprint networks when Wi-Fi is unavailable. The base plan is incredibly affordable, starting at $15 a month or $150 a year for unlimited talk and text. At this level, Republic Wireless charges $5 per gigabyte of data, up to 15GB. Fortunately, Republic won’t let a person’s bill skyrocket if they start to use too much data; Instead, the company disables data before you stretch past your limit. Using their data plan, users can also opt to make their smartphone a hotspot. One feature we enjoy about Republic is their Extend Home service. This feature allows people to connect their cell phones with their home phone to access contacts, receive calls, or make calls from one direct number using either of their phones.

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The Apple iPhone lineup isn’t often a place to turn for a discount, as Apple deals can be somewhat difficult to come by. The best phone deals often turn up discounts on less premium brands, but there are some ways to save on the iPhone 15, which is Apple’s most recent iPhone release. You’ll find some of the best iPhone 15 deals scattered across retailers, which is why we’ve done some of the heavy lifting and organized them all below. Among the best iPhone deals you’ll find below are some impressive savings even if you don’t have an old device to trade-in.

You can also shop the best refurbished iPhone deals if you’re looking for ultimate savings, and there are plenty of iPhone 14 deals to shop if having the most recent iPhone release isn’t of importance to you. Today's best iPhone 15 deals

Tablets may not be the hot new thing in 2024, but they're still excellent machines for streaming movies, playing games, or getting work done on the go. And while it seems like the best iPads dominate most of the tablet market, there are still plenty of excellent Android tablet options for consideration if you don't want to be locked in Apple's walled garden.

Whether you want an ultra-premium and superpowerful option, or something more affordable and compact, the Android tablet market has something for everyone. No matter your budget or spec preferences, here are the best Android tablets you can buy in 2024.

As much as we love having the best smartphones in our pockets, there are times when those small screens don't cut it and we just need a larger display. That's when you turn to a tablet, which is great for being productive on the go and can be a awesome way to unwind and relax too. While the tablet market really took off after the iPad, it has grown to be quite diverse with a huge variety of products — from great budget options to powerhouses for professionals.

We've tried out a lot of tablets here at Digital Trends, from the workhorses for pros to tablets that are made for kids and even seniors -- there's a tablet for every person and every budget. For most people, though, we think Apple's iPad Air is the best overall tablet — especially if you're already invested in the Apple ecosystem. But if you're not an Apple user, that's fine too; there are plenty of other great options that you'll find in this roundup.

Home > Services > Phone

The 5 Best Business Cell Phone Plans of 2023

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *AutoPay Discount included: -$5/mo. per line. Plus taxes & fees.

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our editorial guidelines and advertising disclosure .

Business.org’s 5 best business cell phone plans

At&t: best full-featured plans.

Looking for a broad choice of bells and whistles? As a telecom behemoth, AT&T has plenty of cell phone features and packages to offer a business—around 20 plan variations, small to large. All plans include free US roaming, unlimited talk, and text messages, as well as unlimited texting outside of the country. Basic features like call forwarding, voicemail, caller ID, call waiting, and conference calling also come standard with all AT&T business cell phone plans, along with bring-your-own-phone support.

AT&T's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change.

Business Unlimited plan prices start at $35 a month per line, and there is a new perk where unlimited data is included in the unlimited talk and text plan. This means there is no need to worry about overages or data caps. 

 AT&T business plans can also accommodate up to 10 lines per account, and they come fully loaded with perks—like Stream Saver. This feature optimizes streaming video on your phone to 480p so you can watch webinars on-the-go without dealing with a blurry picture.

Each plan also includes a decent array of iOS and Android smartphone options and even a few good ol’ flip phones. A 15% military veteran discount can be applied to the Business Unlimited plans, as well as AT&T-owned DIRECTV services (because, again, telecom behemoth).

Users are eligible for a discount if they elect for autopay and paperless billing but this discount is only applied until after two pay periods. We don't know why the discount cannot be applied earlier in the billing process but we do find it frustrating. 

T-Mobile: Best flexible plans

Not sure exactly what you’ll need in a mobile plan besides future adaptability? T-Mobile, the third-largest wireless service in the US, offers four Magenta® for Business plans, all packed with unique features that set T-Mobile apart from the rest. The German-owned company has also earned a reputation for stellar customer service and was the first to eliminate annual contracts (an idea that stuck—none of the plans reviewed on this page require contracts). In April 2018, the company announced its intention to merge with Sprint under the T-Mobile banner.

T-Mobile's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *While using AutoPay.

All of T-Mobile’s Business cell phone plans offer the same basic features:

Unlimited talk and text

Unlimited 5G and 4G LTE data on our network

• Unlimited mobile hotspot
• Scam Shield

Unlimited calling and texting to Mexico & Canada

Unlimited video streaming

In addition, all T-Mobile Business plans include DIGITS, which allows you to access up to five phone numbers on a single device. That means you could answer calls to your work number and your personal number on one device—no more packing two phones in your bag every day. DIGITS also lets you share your phone number across multiple devices, so you can answer on your phone, smartwatch, tablet, or computer.

T-Mobile users with a Business plan can also add the PlusUp add-on and get extra features, like Voicemail to Text, HD streaming, 20 GB of 4G LTE mobile hotspot data, unlimited in-flight Wi-Fi, caller ID, and double the data speed when roaming internationally.

Keep in mind, though, that T-Mobile’s Business plans are available only on plans with two to 13 lines. If you need more than 13 lines, you’ll need to sign up for the 13+ Plan ($285 per month for 13 lines, plus $25 per month for each additional line).

T-Mobile plans also allow bring-your-own-device convenience, or you can buy phones up front with a single payment (there are nearly 40 iOS and Android phones to choose from).

Now that T-Mobile and Sprint have been merged for almost six months, some significant changes have taken effect. T-Mobile’s website is now the only place businesses can sign up for Sprint or T-Mobile business phone accounts.

Sprint still has an active business website for previous users but all new plans will be sold by T-Mobile on its website.

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Verizon: Best growing business plans

Serving over 150 million customers, Verizon isn’t just big, it’s BIG. Such a mobile mammoth might not seem like the obvious choice for a small business, but for what it lacks in a personalized customer service reputation, Verizon more than makes up for by offering every cell phone feature there is, as well as dominant US, and near-dominant global, coverage. Like McDonald’s and Marvel movies, Verizon is everywhere.

Verizon's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *With 4+ lines

While business owners can get business cell phone plans with limited data, we recommend choosing an unlimited plan if you have multiple employees (or do a lot of work via cell phone).

Verizon’s Business Unlimited cell phone plans are scalable from four employees up to and over 40. And with plans starting at just $40 per line, Verizon Business Unlimited plans are an attractive option whether you’re running a tiny company with no expansion plans, a medium-sized business with an eye toward growth, or a large enterprise with heavy cell phone requirements.

Verizon Beyond Unlimited plans also include unlimited mobile hotspot use, though your speeds are limited depending on your plan. Plus, you get unlimited calling and texting to Mexico and Canada—not to mention unlimited calling, texting, and data while in those countries. And naturally, you also get unlimited talk and text as part of your Beyond Unlimited package.

Verizon doesn’t skimp on device choices either. There are nearly 100 iOS and Android phones and tablets available—including the Verizon Jetpack, a mobile hotspot device that can connect 10 devices to its 4G LTE network and an additional five to 3G.

If your company requires truly “unlimited” cell phone service and scalability to grow and is in the position to pay for functionality with frills, Verizon Business Unlimited is the way to go. Bare-bones operations, however, might want to look elsewhere.

Each of our recommendations has its strengths and weaknesses. Sometimes the most difficult part about finding a phone system is determining exactly what you need and don't need. The best place to start is separating your needs between installing a new system, replacing a system or expanding system.

If you are having trouble sorting out exactly what your phone needs are, use this tool to help you understand what the best options are for your unique needs. 

MintMobile: Most affordable plans

We are sure you’ve seen the commercials with Ryan Reynolds talking about this new phone carrier business with a fox logo called Mint Mobile. In fact, a lot of Mint customers were drawn to Mint because of Ryan Reynolds Hollywood looks, but that’s not the only thing Mint has to offer. 

Mint is inexpensive and transparent, compared to other cell phone carriers with hidden fees and seemingly random regulations.

MintMobile's business cell phone plans

Data as of 12/7 /22 . Offers and availability may vary by location and are subject to change.

T hese are the prices for new customers and will last up to three months. After the third month, you are eligible to sign up for a 6- or 12-month contract on one of the tiered plans, all less than $35/mo/user, which is astronomically less than other providers. 

MintMobile is no fuss, and you really do feel like you must be tricking the rest of the world with its pricing. The only issue is that MintMobile is fairly new, launched in 2015, coverage is not completely everywhere. There are still a couple of coverage gaps in the West, namely Utah, Nebraska, Idaho and Nevada. If you are east of the Rocky Mountains, you are good to go!

Teltik: Best perks plans

If you’re a strapped startup, New Jersey’s Teltik can get you up and running on the cheap. Teltik is a reseller service operating on T-Mobile’s 4G LTE network, meaning it can offer the reliability and reach of a giant provider at smaller-company prices. Teltik also has the advantage of being completely US-based, with 24/7 local customer service that’s not outsourced overseas.

Teltik's business cell phone plans

3 more (non-business) cell phone plans reviewed by business.org.

Teltik appears to have a dozen plans, but they’re mostly just variations of the essential plan that offers all the expected basics. Not coincidentally, the features mirror those of T-Mobile, as they’re on the same network.

The most basic plan starts at $20 a month and includes unlimited calling and texting, mobile hotspot service, and unlimited data—with a 2 GB cap on 4G LTE speeds (meaning your speed gets throttled to 128 Kbps if you use more than 2 GB of data in a month). From there, you can upgrade your plan to include more 4G LTE data and more mobile hotspot data. Upgraded plans cost anywhere from $30 to $40 per month, and they all include one cloud-phone VoIP line—perfect for small businesses looking to save on all their telecommunications needs.

One distinctly entertaining feature (pun intended) of Teltik’s business plans? You get unlimited media streaming from over 40 music services (including Spotify, Pandora, and Apple Music) and more than 100 video services (including YouTube, Netflix, and any other channel you can think of). That means you can stream as much TV as you want without it eating into your data. It’s almost as if Teltik doesn’t want you to get any work done.

Another thing you need to know: Teltik doesn’t sell phones. Instead, the company operates on a strict bring-your-own-device basis. Any unlocked phone will work with its network, as will any T-Mobile device, of course. However, you will have to spend $10 plus shipping and handling to buy a new SIM card for each of your devices (unless they’ve already got brand-new, unused T-Mobile SIM cards).

The takeaway

Assess your company’s current cell phone usage, and projected future needs, before diving into any plan. What looks like a great deal could turn out to be more than you actually need—or you may have initially underestimated your business’s cell phone requirements. Also, if your company has both cell phone and regular office phone needs, check into bundling. The larger telecom providers offer both types of phone coverage, and bundling services is an easy way to save money in the long run.

Don’t want to carry around separate phones for work and personal calls? With the right VoIP service, you don’t have to. Check out our favorite business VoIP providers to see which ones offer on-the-go business phone capabilities.

Business cell phone plan FAQs

If you have several employees working outside of the office on a regular basis, desk-bound phones obviously aren’t going to work for them. Some may be only calling and texting while others will be checking email, using GPS navigation, and accessing the internet for work, but a cell phone is a must for employees in the field.

If you’re a one-person operation accountable to only yourself, you could get by with a personal cell plan. Keeping track of multiple employees’ hours, data, and providers, however, would be an extra headache you don’t need. For streamlining and collaboration purposes, a business cell phone plan would be the easier route.

Most of the plans we’ve reviewed here offer unlimited data—domestically, at least—so hitting the data ceiling won’t likely be an issue. But if you want to forecast how much data your business uses every month, providers make data plan estimators available on their websites. Or you could use a third-party calculator app.

BYOD stands for bring your own device . Another common term is BYOP for bring your own phone . These can mean that employees are using their personal phones, tablets, or laptops on their own carrier plans for work or that they’ve put those devices on the company’s plan. The upside? Less expensive than buying devices. The downside? Extra security concerns.

In the annoying absence of Wi-Fi, you can use a cell phone signal to connect a wireless device to the internet by switching on the mobile hotspot option and simply treating it like a Wi-Fi router. For multiple device connections, a dedicated hotspot (such as Verizon’s Jetpack) can provide a faster, and more stable, connection.

Business owners weigh in

Methodology

To find the best business cell phone options, we considered pricing plans, customer support, and data limits. We also looked at the variety of contracts and whether these plans were flexible with discounts. 

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

Our mission is to help consumers make informed purchase decisions. While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. This can affect which services appear on our site and where we rank them. Our affiliate compensation allows us to maintain an ad-free website and provide a free service to our readers. For more information, please see our  Privacy Policy Page . |

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The Best Prepaid Phone Plans Under $50/mo.

• Cell Phones

If you’re shopping for a new cell phone plan, opting for a prepaid cell phone plan may be the best way to save money. In this article, I’ll share my top picks for the best and cheapest prepaid phone plans including options that run on each of the major carriers’ networks. 

I’ve researched more than 70 phone plans to find the absolute best prices and features available with prepaid phone plans. 

This article was updated in March 2024 and I review it every six months. Detailed notes on all updates can be found here .

• Unlimited talk, text and 1GB of high-speed data
• Cheapest monthly plan available with high-speed data

• Unlimited talk, text and data
• Unlimited mobile hotspot with 5 Mbps speeds
• The cheapest price for unlimited data

• Speeds may be reduced after 50GB when the network is congested
• Unlimited domestic mobile hotspot at 3G speeds

Choosing the Best Prepaid Cell Phone Plan

When you sign up for a prepaid phone plan, you won’t have to go through a credit check as you usually do with postpaid plans. And there are so many plans out there that you have a wide range of choices for how much data you want. That doesn’t mean, though, that you have to choose a plan with a limited amount of data. You can choose an unlimited data plan from a prepaid MVNO or from a major carrier. 

Here, you’ll find my top picks for the cheapest prepaid phone plans as well as the best unlimited prepaid phone plans. You’ll also find a list of the best prepaid plans on each network including affordable MVNOs and plans directly from each major carrier:

• Tello Economy : Cheapest Monthly Prepaid Phone Plan
• Mint Mobile : Best Value for a Prepaid Phone Plan
• Twigby : Best Limited-Time Cheap Prepaid Phone Plan
• Visible : Cheapest Unlimited Prepaid Phone Plan
• T-Mobile Prepaid: Best Unlimited Prepaid Plan From a Major Carrier 

The Cheapest Prepaid Phone Plans

Choosing a prepaid phone plan is one of the best ways to save on your phone bill. Opting for an affordable MVNO that runs on a major network’s towers is another. Here, you’ll find my top picks for the absolute cheapest prepaid phone plans beginning as low as $9 per month. For this price, you can get 1GB of data monthly with Tello Mobile. For $15 per month, you can get 5GB of high-speed data with Mint Mobile, which has the fastest download speeds among MVNOs in my experience. On Verizon’s network, Twigby is another great option with 5GB of high-speed data (before reduced speeds) for $10 per month for the first three months.

Below, you’ll find more information on the three cheapest prepaid phone plans available as of March 2024:

• Cheapest Monthly Prepaid Phone Plan: Tello Economy
• Best Value for a Prepaid Phone Plan: Mint Mobile
• Best Limited-Time Cheap Prepaid Phone Plan: Twigby

Tello Economy

Cheapest Monthly Prepaid Phone Plan

Tello Mobile offers plans beginning as low as $5 per month. Unfortunately, that price only includes 100 minutes and no data. However, for a more reasonable phone plan, Tello still offers incredibly low prices. For unlimited talk, text and 1GB of high-speed data per month, Tello offers the Economy plan for $9. Additional plans from Tello Mobile include 2GB for $10, 5GB for $14 and 30GB for $25.

For even more savings from Tello Mobile, check your phone’s compatibility online to see if you can bring your own device with you when you switch. To learn more about Tello Mobile before switching, be sure to check out our full review . 

Mint Mobile

Best Value for a Prepaid Phone Plan

Mint Mobile is another T-Mobile MVNO that’s worth considering when you’re shopping for a cheap prepaid phone plan. You can get this service for as low as $15 per line per month. To get this price, you’ll initially have to pay three months in advance. That means you’ll owe $45 (plus taxes and fees) at the time of purchase for one line. For this price, you’ll get three months’ worth of unlimited talk and text as well as 5GB of high-speed data before reduced speeds. 

Other plans from Mint Mobile include 15GB for $20 per month, 20GB for $25 per month and 40GB for $30 per line. However, at the time of writing, Mint was offering all plans for $15 . If you can catch this limited-time deal, you can get the unlimited plan (40GB of high-speed data per month) for 50% off.

If you’re thinking about switching to Mint Mobile, be sure to check your phone’s compatibility online first. You can also read our full review here . 

Best Limited-Time Cheap Prepaid Phone Plan

Twigby is another cheap prepaid phone service provider to consider. It’s an MVNO that runs on Verizon’s towers. You can create your own plan with Twigby or choose from three pre-made smartphone value plans. The cheapest option includes 2GB of high-speed data (before reduced speeds) as well as unlimited talk and text for $5 per month for the first three months. After three months, the bill increases to $15 per month. However, you can also get a bit more high-speed data (5GB) for $10 for the first three months followed by $20 per month after that.

Twigby’s other premade plans include 10GB of high-speed data for $15 per month for the first three months ($25 per month after three months) and 20GB of high-speed data for $25 per month for the first three months ($35 per month after three months). You may also be able to bring your own phone to Twigby to save even more; check your phone’s compatibility online . You can also read our full review here .

The Best Unlimited Prepaid Phone Plans

Traditionally, prepaid plans have been associated with very limited data and constantly having to reload minutes. Now, you can find prepaid phone plans on reliable networks with unlimited talk, text and data for an affordable monthly price . For example, Visible is available for $25 per month with unlimited talk, text, data and mobile hotspot (5Mbps speeds). T-Mobile Prepaid includes unlimited talk, text and 50GB of high-speed data before reduced speeds for $50 per month. The T-Mobile Prepaid plan also includes unlimited hotspot data at 3G speeds.

Here, you’ll find more information on my top three picks for the best unlimited prepaid phone plans:

• Cheapest Unlimited Prepaid Phone Plan: Visible
• Best Unlimited Prepaid Plan From a Major Carrier: T-Mobile Simply Prepaid

Cheapest Unlimited Prepaid Phone Plan

If you’re looking for a prepaid phone plan with unlimited mobile hotspot data, Visible’s $25 plan is a great option. For $25 per month for one line (new customers only), you’ll get unlimited talk, text and data, though speeds may slow when the network is congested. There’s no high-speed data cap that you’ll have to look out for, but that also means that deprioritization can happen at any time. Visible’s $25 plan includes unlimited mobile hotspot data, but hotpsot speeds are capped at 5Mbps.

Visible also offers a $45 unlimited plan that includes 50GB of premium mobile data before slower speeds, unlimited talk, text and mobile hotspot data. To see if your phone is eligible to bring with you to Visible, check its phone’s compatibility online before switching. To learn more about Visible before switching, be sure to check out our full review . 

T-Mobile Simply Prepaid

Best Unlimited Prepaid Plan From a Major Carrier

If you’re looking for an unlimited prepaid plan from a major carrier, T-Mobile Simply Prepaid is a great option to consider. The cheapest unlimited plan is available for $50 per month for one line plus taxes and fees. Speeds slow after 50GB, but you can still continue using unlimited data. This plan also includes unlimited mobile hotspot data at 3G speeds, unlimited talk and text. 

Additional plans from T-Mobile Simply Prepaid include 10GB for $40 per month for one line and Unlimited Plus for $60 per month for one line. If you’re thinking about switching to a T-Mobile plan, be sure to check your device’s compatibility online first.

The Best Prepaid Phone Plans by Network

If you know that you have good coverage with a specific network in your area, you may want to stick with a prepaid phone plan that runs on that network’s towers. Still, that doesn’t mean that you have to pay the full price of a phone plan directly from that company. Instead, check out MVNOs (mobile virtual network operators) that work with the same service. If you do want a phone plan directly from a major carrier, there are great prepaid options available from each as well. 

Here, you’ll find my top picks for each network including affordable MVNOs and prepaid plans directly from the service provider:

Prepaid T-Mobile MVNOs

If you’re a fan of T-Mobile, consider a prepaid MVNO that uses T-Mobile’s towers. A few of our highlighted picks for prepaid phone plans came from these T-Mobile MVNOs:

• Mint Mobile ( Review ) has always used T-Mobile’s towers, but now it’s officially owned by T-Mobile. Mint Mobile offers several great, affordable plans beginning at $15 monthly, but you’ll have to prepay three months in advance.
• Tello Mobile (Review) offers access to T-Mobile’s network for a fraction of the price. Pre-built prepaid plans begin as low as $9 per month for 1GB of data plus unlimited talk and text.
• Boost Mobile (Review) offers several different great prepaid plans that all provide access to T-Mobile’s reliable network. You can get a cheap prepaid plan beginning at $15 per month for 5GB of data as well as unlimited talk and text. Unlimited plans begin at $25 per month. 
• Metro by T-Mobile ( Review ) plans begin at $40 monthly for unlimited talk, text and 35GB of high-speed data. Metro plans are prepaid and include access to T-Mobile’s 5G network.

Best Prepaid T-Mobile Plans

When it comes to major carriers, Clark is a fan of T-Mobile. If you’re looking for the best T-Mobile prepaid phone plans, here are a few to consider: 

• Connect by T-Mobile (Review) offers two different Prepaid Connect Plans beginning at $10 per month. For this price, you can get unlimited talk, text and 1GB of high-speed data (capped). You can also pay $15 per month for 3.5GB of high-speed data (capped) plus unlimited talk and text. 
• T-Mobile Simply Prepaid (Review) includes a few different plans to choose from including 10GB of high-speed data for $40 per month, unlimited data for $50 per month and an Unlimited Plus plan for $60 that includes 10GB of high-speed mobile hotspot data. Each plan includes multiline discounts up to five lines. 

Prepaid Verizon MVNOs

If you’re a fan of Verizon , consider a prepaid MVNO that uses Verizon’s towers. A few of our highlighted picks for prepaid phone plans came from these Verizon MVNOs :

• Twigby (Review) allows you to build your own prepaid plan with access to Verizon’s network. You can also choose from one of four pre-made smartphone value plans. These include 2GB of high-speed data for $5 per month for the first three months ($15 per month afterward), 5GB of high-speed data for $10 per month for the first three months ($20 per month afterward), 10GB of high-speed data for $15 per month for the first three months ($25 per month afterward) and 20GB of high-speed data for $25 per month for the first three months ($35 per month afterward).
• Visible (Review) is another great Verizon MVNO to consider. Plans begin at $25 per month for unlimited talk, text and mobile data plus unlimited mobile hotspot (5Mbps max speeds). You can also pay $45 per month for Visible’s top-tier unlimited plan which includes 50GB of premium data before deprioritization.
• Total by Verizon (Review) recently acquired Total Wireless. The new prepaid option offers plans beginning at $30 per month for 5GB of high-speed data followed by reduced speeds. Unlimited options begin at $50 for one line and include a subscription to Disney+. You can get the same unlimited plan for $25/line for four lines.

Best Prepaid Verizon Plans

• Verizon Prepaid (Review) is a great option for a prepaid phone plan directly from Verizon. Initial prices (including a $5 autopay discount) include $35 per month for 15GB of high-speed data plus unlimited talk & text. Unlimited plans begin at $50 per month.

Prepaid AT&T MVNOs

If you’re a fan of AT&T, consider a prepaid MVNO that uses AT&T’s towers. Here are a few of the best and most affordable options to choose from:

• Cricket Wireless (Review) is another great AT&T MVNO that offers several prepaid phone plans. You can get four lines with unlimited data for $100. Single-line plans begin as low as $30 per month for 5GB of high-speed data.
• H2O Wireless (Review) offers several different prepaid phone plans that are worth considering, including its $100 per month plan for four lines and unlimited data. Cheaper single-line plans begin at $18 per month for 3GB of high-speed data before reduced speeds. 

Best Prepaid AT&T Plans

• AT&T Prepaid (Review) is a great way to save with a major carrier like AT&T. There are several plans to choose from including 16GB of data per month for $25 per month for one year when you prepay $300. There’s also a 5GB $30 monthly plan, a 15GB plan for $40 per month and an unlimited plan for $50 per month with autopay. 
• AT&T Prepaid Family (Review) offers a customizable prepaid option. You can mix and match up to five lines and choose from 5GB ($30 for the first line), 15GB ($40 for the first line) or Unlimited ($50 for the first line) for each line on your plan. There’s a $10 multiline discount and an autopay discount that varies depending on your custom plan.

Team Clark’s Methodology

For the purposes of this review, Team Clark determined that the top three things customers care about when it comes to cell phone carriers are price, network reliability/coverage and overall satisfaction.

Various members of our staff tried out each of these popular cell phone providers to get a feel for their reliability and service. We have individual reviews of those providers available on the website.

I also researched more than 70 phone plans available at the time of writing and used analysis of the following characteristics when determining the “best” options for each category:

• Network reliability
• Network coverage
• Monthly data allotments
• “Bring your own device” availability
• Available deals and discounts (loyalty, autopay, additional lines, etc.)
• Online reviews from real customers

Final Thoughts

Switching to a prepaid phone plan is a great way to reduce your monthly phone bill. Plus, you won’t have to deal with credit checks or pay for features that you don’t need. If saving money is your main motivation for choosing a prepaid phone plan, you’ll find some of the most affordable options with Tello Mobile, Mint Mobile and Twigby.  

Mint Mobile also offers great unlimited data prepaid phone plans as does T-Mobile itself. If you need a prepaid phone service from a different network, check out Visible, Verizon Prepaid or Twigby on Verizon’s network or Cricket Wireless and H2O Wireless on AT&T’s network. 

For even more options, be sure to read our guide on the best cell phone plans and deals available now . Once you’ve decided on a new phone plan and you’re ready to make the switch, check out this guide that we put together to take you step-by-step through the process.

Did we miss a plan on our list or did you find a better deal?  Let us know in our Clark.com Community  or check out  the latest conversations around cell phones.

• March 17, 2024: Updated Tello and Twigby’s plans and pricing
• March 17, 2024: Removed Republic Wireless
• August 15, 2023: Replaced Mint Mobile with Visible for the cheapest unlimited prepaid phone plan (now $25/month for unlimited)
• August 15, 2023: Updated H2O Wireless’ high-speed data caps
• August 15, 2023: Updated Visible’s pricing (now $25 for the basic plan)
• August 15, 2023: Updated Twigby’s plans (higher data caps and new plan pricing)
• August 15, 2023: Added Total by Verizon’s new family plan
• June 30, 2023: Boost Mobile’s unlimited plans now begin at $25 per month

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Aldi Mobile adds two and six user Family Plan options

Posted by Daniel Tyson | Mar 23, 2021 | News , Tech

Aldi Mobile has announced today that they’re expanding their super popular Family Plans with options now for two and six users. 

The new two and six person Family Plans are in addition to the four user Family Plan which costs $80 per month and includes 80GB of data. 

Like the existing plan, the new Family plans include unlimited standard calls & MMS as well as a data pool that can be shared among all users on the plan. The new two user bundle is priced at $45 per month and includes a generous 40GB of data to share, while the six user plan will cost $110 per month and include 120GB of data.

An ALDI Australia spokesperson said, 

“ALDImobile is a great option for customers wanting a flexible prepaid plan with no bill shock, lock-in contracts or need for expensive phone purchases. We use parts of the Telstra 4G and 3G network s to provide coverage to over 23 million Australians ” 

Aldi uses Telstra to power their 3G/4G network, so as always it will pay to check their coverage map before you switch from another network. 

There’s a lot to love about the Family Plans that Aldi are now offering. The deals are now live on the Aldi Mobile website so head over and check them out.

About The Author

Daniel Tyson

Daniel has been talking about, learning about and using tech since he was able to toggle switches and push buttons. If it flashes, turns on or off or connects he wants to use it, talk about it and learn more about it. Like this article? Buy me a coffee!

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Uncover the Benefits of Aldi Mobile Phone Plans

Aldi Mobile phone plans are a great way to save money on your mobile phone bills. With Aldi, you can get access to unlimited talk and text, plus data at an affordable price. Here are some of the benefits of Aldi Mobile phone plans:

No Contracts or Credit Checks

One of the best features of Aldi Mobile phone plans is that there are no contracts or credit checks required. This means that you don’t have to worry about getting stuck in a long-term contract or having to go through a credit check before signing up for a plan. This makes it easy and convenient to switch to an Aldi plan without any hassle.

Affordable Prices

Another great benefit of Aldi Mobile phone plans is that they are very affordable. You can get unlimited talk and text plus data for as low as $25 per month. This is much cheaper than many other providers, making it a great option for those who want to save money on their mobile phone bills.

Wide Range of Plans Available

Aldi also offers a wide range of plans so you can find one that fits your needs and budget. There are plans available for both individuals and families, so you can find one that works best for you. Plus, there are also add-ons available such as international calling and data roaming, so you can customize your plan even further.

Overall, Aldi Mobile phone plans offer great value for money and provide plenty of features at an affordable price. With no contracts or credit checks required, plus a wide range of plans available, it’s easy to see why so many people choose Aldi for their mobile phone needs.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.

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• My ALDImobile

Help & FAQs

How can we help you?

Purchase your Starter P ack Our full range of Starter Packs are available to order online or you can pick up a Mobile Plan Starter Pack in an ALDI store near you. If you can’t decide which plan to choose, a PAYG starter pack is what you need to get connected and you can add a plan when you’re ready.

Keep your mobile number or get a new one If you you’re bringing your existing mobile number to ALDImobile, check with your current provider that there aren’t any fees or charges for leaving. If you’re on a contract or post-paid plan, we’ll need your account number to organise the transfer.

Activating your new service

Before getting started, make sure:

• You have your Driver’s Licence, Passport or Medicare card for ID
• That your phone is by your side if you’re transferring your number as we’ll

SMS you a code to verify that you own the number and authorise the transfer.

When you’re good to go:       

• Head to aldimobile.com.au/activate 
• Select “New Service, new customer”
• Enter the activation code in your Starter Pack
• Follow the simple online instructions

To get started on your Mobile, Data or Family Plan Starter Pack activation:

• Select “I have a voucher” in step 4 (the Recharge Option dropdown) and enter the voucher code received with your Starter Pack.

For $5 PAYG Starter Pack activation

Select “Pay with credit card or PayPal” and choose to add more PAYG credit or a plan to your service.

Yes you can. Transferring your existing number to ALDImobile is easy.

When you activate  your ALDImobile SIM card one, you will be asked if you want to keep your number or get a new number - if you want to port your existing number select "Yes - keep my number".

You'll then need to enter in the number you want to transfer, tell us the name of your current provider and then, if the service you're porting is a post-paid service, provide us with your account number with that provider.

Note: If the number you're transferring is a prepaid number, you must leave the "account number" field blank.

To confirm that you're the owner of the number that's transferring, we'll send a unique code via SMS to it and you'll need to enter this into our website during the activation to authorise the transfer. This is a legal requirement .

How long does it take?

It can take up to 2 business days to complete, although most ports are completed on the same day, often within a few hours.

Porting hours  apply so if you activate on a weekend, you may need to wait longer before the transfer completes.

On the day your number is due to be transferred, your old SIM card from your previous provider will stop working. When this happens, insert your new SIM card into your handset and wait for it to start working. This can take from 30 minutes up to 2 hours.

Things to remember:

• When providing us with your number details, you do not need to supply the account number with your current provider if the number you a transferring is a prepaid service
• Make a note of any important messages or voicemails on your old phone before the day of the transfer or save them using the backup functions available on your website.
• If you're on a post-paid plan, you need to check with your existing provider if exit or termination fees apply when porting out.
• You will not be able to port your number if it's been disconnected. Make sure you tell your current provider NOT to disconnect the number before or while porting.
• You'll need to be able to receive a SMS code to the number transferring

These are the times that mobile service providers are obliged to process mobile ports, they affect all mobile providers industry wide.

Porting days are Monday to Friday 8am to 8pm (AEST) and 10am to 6pm Saturdays (AEST).

Sundays and most national public holidays are not porting days which means that a mobile service provider is not obliged to process a port request, however, some ports may still be processed outside of the normal porting hours.

We cannot guarantee when your port will, or will not, take place.

It is quite possible that a mobile port that is submitted outside of these hours could still be processed so you should only submit an order to port your number to ALDImobile when you are ready for your service to move over.

If you’ve requested a new mobile number, your service should be activated approximately 1 hour, but sometimes it can take longer, up to 4 hours in some circumstances and on rare occasions, 7-10 days. Find out more here.

We'll send you an SMS and an email to let you know that your SIM card activation is complete, so put your new SIM card into your handset, copy over your contacts and wait for the SMS from us.

Transferring your number

If you’re porting (transferring) your existing mobile number from another supplier, the service changeover can take 24 to 48 hours and is subject to ‘porting hours’.

The best thing to do is keep your old SIM card in your handset until it stops working, you will still be able to use your old SIM card until the port completes and your number moves to the ALDImobile network.

Please note: A loss of service on the day of port is normal. This happens when your old provider is sending the number to us and generally lasts around 2 hours.

Porting hours are:

• Monday-Friday: 08:00-20:00
• Saturday: 10:00-18:00
• Sunday: Closed

If you have just activated a new ALDImobile SIM card, or transferred your number to ALDImobile, you may find that your phone doesn't work with Data and/or SMS messages.

Usually, turning your phone off and on again will help fix this as your phone will re-set to the new network settings.

If your phone doesn't reset and you need to configure the settings manually, please use the information below.

Internet / data APN settings

The APN Data Settings for ALDI mobile are listed below: You will need your APN settings to be set to this for internet and MMS services.

Note: Only add these settings to your phone or device if the network settings aren't auto-detected.

SMSC details

The SMSC or Short Message Service Centre, is the number of the outgoing "gateway" that your phone forwards SMS messages to for delivery. The SMSC for ALDimobile is: +61418706275 Note: your phone should already be provisioned with the SMSC, so you should only need to apply this number if your phone is not correctly sending SMS messages to the SMSC.

The Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services) Determination 2017 is a regulation that requires ALDImobile to perform an identity check to verify all customers prior to the activation of their service.

We will attempt to verify your identity electronically against a government database using your Australian Driver's Licence, Medicare Card or Passport.

If your order is suspended when activating, we have been unable to verify your identity by this means as the details you provided do not match with the Government database for the ID you used.

Our secondary method to identify you is to confirm that you hold an account with a financial institution. We will seek authorisation for $1 to verify the account is active. Nothing will be charged to your account and the authorisation will drop off in around 5 days. Pre-paid cards cannot be used for identification, in line with Government requirements.

Our Identity Verification Policy on our legals page has more information on this.

To activate your ALDImobile service online, click Activate on our website.

When activating your service, you will be required to provide ID information, so please ensure the details you use to activate your service match your details as they appear on your ID.

If you get stuck, you can call our customer care team on 1300 989 000.

If you’ve requested a new mobile number, your service will normally be activated in about 30 minutes time, however this can sometimes take longer. Find out more here .

If you’re transferring your number, the service changeover can take 24 to 48 hours and is subject to porting hours .

When you activate your ALDImobile SIM card, if you are requesting a new number (and not transferring an existing number) then it is usually activated in around 1 hour. It can sometimes take longer, and you may need to wait up to 4 hours.

There are some occasions where a SIM card activation can be delayed for much longer periods of time. This is a very rare occurrence and we apologise if you are one of the few people affected by a delay. Unfortunately the delay is due to an issue with the carrier and is outside of our control.

Please be assured that we do monitor all orders on a daily basis and we work with our carrier daily to have your SIM card activated as soon as possible, however these delays can sometimes last 7-10 days. We appreciate your patience whilst we work to have your SIM card activated and apologise for any inconvenience.

If you’d like to transfer (port) your number to ALDImobile, you must do so when you activate your service.

If you have already activated your SIM card and you requested to receive a new number, we are not able to port your number onto that SIM card, you'll need to purchase a new one.

Yes, we verify the details of every single SIM card activation, which means you need to go through the process for every single SIM card you activate.

You might incur charges with your existing provider so you should check to see if there are any termination charges before you request to port your number.

If  ALDImobile has been unable to verify your identity electronically and you do not wish to provide your payment card details, we will not be able to activate your service. This is in accordance with the Telecommunications (Service Provider - Identity Checks for Prepaid Mobile Carriage Services) Determination 2017.

You can refer to our Identity Verification Policy on our legals page .

If we have sent you a new SIM card and you need to transfer your service on to it, log into your MyALDImobile account, head to SIM replacement in the Manage Account section and follow the simple steps.

If you submit a request to port your number outside of the hours list above, we will attempt to process the porting of your number to ALDImobile, however, we cannot guarantee that it will be processed by your carrier until the next business day.

Note: mobile porting may be affected by public holidays where there is either no porting or reduced porting hours (10:00-18:00).

There are no charges for porting to ALDImobile .

It’s not possible to choose your number when activating an ALDImobile service.

We're here to protect your mobile service.

Unauthorised transfers of mobile numbers between Telcos are rising and may lead to fraud and identity theft.

To protect you, we've implemented a process to verify number ownership prior to the transfer.

This involves sending a code to the number you're transferring which must be confirmed by you before the transfer can proceed.

This is the safest, quickest and easiest way to transfer your number and why you should only activate when you have your phone.

We can't send the code to another phone number or an email address as we need to verify that you, as the owner of that service, are the only person authorising the transfer.

By law, we're required to confirm your identity when activating a mobile service. We'll verify the ID details you provide against the database of the issuing Government body. If the details don't match exactly, the verification will fail and we'll need to identify you in another way.

The alternative method of verifying your identity is by confirming that you hold an account with a financial institution. You’ll need to provide details of a credit or debit card in your name and we’ll seek authorisation for $1.

Nothing will be debited from your account and the $1 authorisation will drop off your account in around 5 days.

If you want to find out more information about the legislation you can visit this website   or contact the ACMA.

You can refer to our Identity Verification Policy on our   legals page .

Unfortunately not, as soon as you submit your SIM activation with a request to port/transfer your number, the process commences straight away.

In accordance with ACMA Legislation, we can only accept instructions to transfer or port a number from the person currently maintaining the service.

This means that any service to be transferred into a Family Plan , must be in the same name of the Owner.

If you wish to transfer a service in another name into a Family Plan, the current owner will need to transfer this service to us and you can then invite them into the plan.

If you have any stored messages on your SIM or any voicemails saved, these will not be transferred. Make a note of them or save them using the backup function on your handset.

Any phone numbers/contacts stored on your SIM will need to be saved into your Mobile’s phone book before the number is ported, as these will be lost during the porting process.

Some 3rd party SMS services such as ring tone subscriptions will continue after you have ported your number. Should you wish to stop these, please check with the 3rd party operator on how to do it.

There are a limited number of the 1 Year Super Packs  available in store.

If your store has run out of the pack, you can try to go to another store. 

If you are on a Pay As You Go plan , data is deducted from your available credit balance.

When you run out of of credit, you'll need to recharge to access calls, data and SMS.

If you have a Mobile Plan , Data Plan , Family Plan or Super Pack , data will be deducted from any included data allowance and rollover balance until it is fully depleted or expires.

Once this happens, data will be charged at 6c per MB and will be deducted from your Pay As You Go credit balance.

If you don't have any/sufficient PAYG , you won’t have any access to data and will need to add a Data Top Up to your Mobile Plan, Family Plan or Super Pack or recharge your Data Plan.

If your number still has not ported to us within this time, please contact ALDImobile on 1300 989 000 and we’ll investigate.

There is no way to stop or cancel a port once it has been actioned but you can request a reversal from the new provider once it’s completed.

If your ALDImobile service has been ported to another service provider, complete and return a port reversal request form and we’ll endeavour to get your service returned to us.

No, there’s no charge for these diversions

The most common reason why porting fails is due to a mismatch between the information provided to us and that held by your current provider.

We check the following when porting:

• Mobile number
• Date of birth
• If on post-paid, the account number

We recommend you check the details with your current provider and verify that your number is still connected and active as we cannot port a disconnected number.

Once you've done this, you'll need to start your activation over again.

For further assistance, please call us on 1300 989 000 or send us an eSupport ticket when logged into your MyALDImobile account.

Each Family Plan will have an Owner. This service is the master service which needs to remain set up on the Family Plan for it to work.

In addition to the Owners service, a Family Plan can have up to 1 additional User service on a $55 5G Family Plan, up to 3 Users on a $95 5G Family Plan or up to 5 Users on a $125 5G Family Plan.

Typical mobile porting usually completes in under 3 hours, but can take up to 2 days to complete (not including Sundays).

If your service has taken longer than 1-2 days to complete, please raise an e-Support query via My ALDImobile section of our website, or contact our customer service team.

We’re sorry to lose you as a customer but if you’ve decided to leave us, please contact your new provider to arrange the transfer of your service.

They will need your mobile service number and date of birth but it’s best to check with them in case they have additional requirements.

• First of all, they will need to transfer their service to ALDImobile in their own name.
• Once that step is complete, the Family Pack Owner can invite them to join the Family Plan .
• Upon acceptance, an automatic change of Ownership will occur, transferring the service into the Owner's name.

To join ALDImobile, you can either:

• Buy your SIM Pack and re-charge vouchers in-store
• Buy your SIM pack online

Once you have your SIM pack, you can activate it online .

It can take up to 2 business days although most ports/number transfers are completed on the same day.

No, all services on a Family Plan have to be set up on the same account.

As a minimum, your device must be compatible with 3G 850Mhz to use ALDImobile. Please note that the 3G network will be shut down on 31 August 2024.

To take advantage of 4G for Voice/Data/MMS/SMS, ensure it’s compatible with 700, 900*, 1800, 2100*, 2600* MHz.

If you are unsure about the compatibility of your device, the best place to check is in the user guide that was supplied when you purchased the device or with the handset manufacturer directly.

*supported in limited locations only.

In accordance with ACMA Legislation, we can only accept instructions to transfer a number from the person currently maintaining the service.

As you are establishing this Family Plan in your name, any service you wish to transfer to us must be in your name.

If you wish to transfer a service in another name into your Family Plan, the current owner will need to transfer this service to us and then you can invite them into the pack.

If you are an Australian resident you can provide either your driver's license information, or your Medicare card information to enable us to verify your identity.

If you are not an Australian resident, you can provide your passport information instead.

Once you have set up a Family Plan  with an Owner service, you can use the "invite service" function on the Family Plan dashboard to invite other ALDImobile services to join the Family Plan.

Invitations will be sent to the other customer's ALDImobile online account for their action, however no notification will be sent to them.

This will change the Ownership of those services into the Owner's name so the original account holder will need to accept the invitation by logging on to their My ALDImobile online account and agree to transfer ownership of their service. Once this is agreed to, the service will move to the Owners account and will be added to the Family Plan.

Any current plans on that service will be cancelled and value forfeited. Unused data will not rollover but PAYG credit will transferred and will remain on the service.

You will forfeit any remaining inclusions on your Plan when you join a Family Plan  but your PAYG balance will be maintained.

If you cannot see the option to recharge with a Mobile Plan , this is because your service is expired.

You will need to recharge your service with Pay As You Go credit to re-actviate your service; you can then use the PAYG credit to convert it to a Mobile Plan.

Please note that you will have to wait for your Pay As You Go recharge to complete before you are able to convert your credit.

We'll send you an SMS once the recharge is complete and then you'll know you are able to use the credit to purchase a Mobile Plan.

If your service has been expired for more than 90 days, you may not be able to re-activate your service, so please make sure you do not allow your service to expire.

A Family Plan can only be set up on one single account.

The account holder (Owner) is legally and financially responsible for all services on the Family Plan and all services will be in that persons name.

If you accept an invitation to join a Family Plan on another account you will first need to agree to transfer Ownership of your service to the account holder/Owner for the Family Plan you wish to join.

Once you accept the invitation, your service will be moved to the Family Plan Owners account and you relinquish your owenrrship of the service.

Any current Plans or Packs you have on your service will be cancelled and value forfeited when you acept the invite and will not be refunded, so make sure you are ready to move to the Family Plan on the new account.

Unused data will not rollover but PAYG credit will transferred and will remain on the service.

Once you have set up a Family Plan on an Owners service, you can add up to a maximum of 3 additional Users at any time.

When a User successfully joins the Family Pack they will have access to the calls, SMS and data available for that Family Plan until the current expiry date.

You can use an ALDImobile SIM card in any handset so long as it is compatible with the 3G 850MHz frequency.

If you have a 4G handset, please make sure that your phone is compatible with ALDImobile’s 3G frequency as voice over LTE (VoLTE) is not supported and calls will be made through 3G.

Yes you can if you are the Owner.

• You will need to login to your My ALDImobile account online and then go to the Family Plan Dashboard.
• You will see the Users service number, and a button that says 'Remove User', click this and the User will be removed from the Family Plan.
• The service will remain on the account under the Owners name and can then be recharged with a Plan, it can also be re-added to the Family Plan.

You should follow these steps if you want to recharge a User service with a different type of Plan  to the Family Plan.

ALDImobile does not provide refunds on recharges or Plans that have been purchased.

If you have purchased the incorrect Mobile Plan, you can refer to  this help article .

If you cancel your service or move to a different provider, you will forfeit any remaining credit you have.

There are many reasons that could cause an Auto Recharge transaction to fail, including:

• Not enough funds being available
• Incorrect payment details
• The debit or credit card that is being used has expired
• A processing error or outage with your bank or financial institution.

To prevent fraud, we may also limit the number of recharges that can occur on a single account within a short timeframe. 

If you've received an SMS advising that your Auto Recharge has failed, here's what you need to do:

• Log in to your MyALDImobile account  or the ALDImobile App
• Check that your payment details are correct and if you are using a debit or credit card, ensure that the card has not expired
• Try recharging your service manually and if successful, re-enable Auto Recharge
• If the recharge is declined again, check your bank balance or contact your bank to ask why the payment wasn't successful

Recharge your ALDImobile in the following ways:

Purchase a recharge voucher from any ALDI store and use the voucher code to recharge

• By SMS for PAYG ( instructions are here)
• On   My ALDImobile Online  
• Using the   ALDImobile App

Using a credit card or PayPal, you can recharge:

• On  My ALDImobile Online
• By SMS using the plan name (PAYG only)

Auto Recharge automatically recharges the same Mobile, Family, Data or Super Pack plan when it expires against a valid, stored payment method.

The batching process takes up to 4 hours and during this time you may be without outgoing services if you don't have a PAYG credit balance.

We'll send you a notification once complete or if there is a failure. It's also important to know that changing or manually recharging plans resets the Auto Recharge setting. 

Click here to learn more about Auto Recharge .

From 24 May 2023, we'll be making adjustments to our PAYG rates.

These changes do not impact the inclusions on our Mobile Plans, Family Plans, Data Plans or 1 Year Super Packs.

Here's what’s changing:

Standard national call rate (including voicemail retrieval): from $0.12 to $0.15 per minute.

Standard national SMS rate: from $0.12 to $0.15 per SMS.

Data rate: from $0.05 to $0.06 per MB.

For full information on the new rates and terms see the new Pay As You Go (PAYG) Critical Information Summary .

Why the change?

The rates that we are charged for supplying these PAYG services have been increased.

At ALDImobile we aim to deliver the best possible value we can. So that we can continue to maintain flexible 365 day plans and continue the deliver great value across our other plans we have made a conscious effort to limit the impact of these changes overall by choosing to update our PAYG rates . For most customers, the impact will be less than $1 per month per service.

Who will be affected by these changes?

Any ALDImobile customer who uses their PAYG credit from 24 May 2023 will be charged at the new PAYG rates.

How can I move to a plan?

If you think that you will get better value by moving to one of our plans, you can view our selection of plans here , decide which plan will work best for you and you can then recharge your ALDImobile service in one of the following ways:

On My ALDImobile Online

Using the ALDImobile App

Who can I speak to regarding these changes?

If you need clarification or assistance, our customer support team is available to answer your questions and address any concerns.

The best way for us to help you is to log in to your account and create an eSupport ticket. Alternatively you can call us from Monday to Sunday: 8:00am - 9:00pm on 2534 (free for ALDImobile customers calling from their mobile) or on 1300 989 000 (charges may apply).

There are two ways you can recharge via SMS:

• Using a recharge voucher purchased in store
• Using payment details stored on your account (see below)

SMS Recharge using voucher purchased in store

From your handset, SMS the word code followed by a space and then the voucher number to 590

"code 1234567890"

We'll send you an SMS when this has been added to your service.

SMS Recharge using payment details stored on your account

From your handset, SMS the words Recharge followed by the PLAN NAME to 590 . This method of recharge can only be used to recharge with Pay As You Go credit.

"Recharge PAYG15"

Plan names that can be used to recharge by SMS:

• PAYG15 = ALDImobile Pay As You Go 15 Plan
• PAYG25 = ALDImobile Pay As You Go 25 Plan
• PAYG35 = ALDImobile Pay As You Go 35 Plan

We'll send you and SMS when this has been added to your service.

You can enable Auto Recharge from the dashboard of your MyALDImobile online account or App once you have an active plan on your service.

In  MyALDImobile , simply select the service number you want to active Auto Recharge on and then on the menu screen, under the plan and usage details for the service, move the Auto Recharge slider from "Off" to "On".

In the App, on the menu screen find the service number you want to enable with Auto Recharge and move the Auto Recharge slider from "Off" to "On".

If you're asked to enter your credit card/payment details while recharging, no payment details are stored on your account.

Add these in the manage account section of your online account or App and then you'll be able to recharge.

You can recharge your Pay As You Go credit at any time.

You can add the same plan, or change to a different plan at any time, however any existing plan credits you have will be forfeited.

This may include accumulated rollover data.

To remove current payment details:

Log in to your MyALDImobile online account/App, click on the "Manage Account" menu button, select "Account Details" then "Payment Information". Click "Remove payment Method".

To add new details:

Click "Add payment details", enter the new card or PayPal information, click "Update Payment Details".

If you're nominating PayPal, you’ll be redirected to their window where you'll need to enter your existing PayPal login details. Once verified, you'll be returned to your account.

Option 1 – online through to the ALDImobile website

You can add the voucher code during the SIM activation recharge step 4. Select the voucher option, enter the code and the plan will be added to your service when it activates.

If you already have an active SIM and just want to apply the plan to your service, log in to your MyALDImobile online account, select recharge from the top menu and follow the prompts to recharge with voucher code.

Option 2 – by using our app

If you haven’t already   download our app .

Log in using your mobile number and password, select recharge from the dashboard then click on Quick Voucher Recharge.

Option 3 – by SMS (for existing services only)

From your handset, SMS the word  code  followed by a space and then the voucher number to  590

Option 4 – Over the phone

Call 2534 (ALDI) from your ALDImobile (it’s a free call) or 1300 989 000 from any other phone (normal charges apply). Follow the prompts, enter your voucher number when requested and the plan will be applied to your service.

We’ll  send you an SMS once your voucher has been applied to your service so you’ll know when it’s ready to use.

If your code isn't working be sure to check and follow the steps above. If you are still unable to apply the code please contact us so that we may assist.

If you've used all the data included with your plan, data will be charged from your PAYG balance at a rate of 6c per MB (depleted in 1KB blocks). Here's how to avoid that.

You can add another Data Plan at any time.

If you add a new plan before you have depleted all of your current plan data, you'll override the remaining data credits unless rollover applies.

Mobile Plans

Purchase a 1GB Data Top Up for $10 or 3GB for $15 up to a maximum of 40GB above your included data allowance at any one time per 30 day period.

Any data you add will expire at the same time as your Mobile Plan. Rollover may apply to unused data.

You could add another Mobile Plan but this will override your existing plan and you will lose any remaining call credits and unused data, unless data rollover applies.

Purchase 3GB of data for $15, 20GB for $30 or 70GB for $60 at any time up to a maximum of 200GB above your included data allowance.

Data Top Ups expire at the same time as your Super Pack and any unused data may qualify for rollover.

Family Plan

Add a Family Plan 3GB Data Top Up for $15 to the Owners service at any time via our website.

The data will be added to your shared available data and will expire when your Family Plan expires.

You can add data up to a maximum of 40GB above your included data allowance at any one time per validity period.

If you add a Mobile Plan, Data Plan or another 1 Year Super Pack whilst you have an active 1 Year Super Pack, you will forfeit any remaining credits and we will not reinstate them or refund the value to you.

If you add a 1 Year Super Pack whilst you have an active 1 Year Super Pack you will forfeit any remaining credits but remaining data will rollover as long as you add a Super Pack of the same or higher value.

Please make sure you read all of the information about our plans on our plans page and take note of the warnings presented to you when you purchase.

If you are looking to add extra data to your service, you can add a 3GB, 20GB or 50GB Data add-on to your 1 Year Super Pack.

If you want to make calls or send video MMS that are not included in the 1 Year Super Pack, then you can add Pay As You Go credit for these other call types.

In store you can purchase a Starter Pack or PAYG Recharge Vouchers using cash/EFTPOS or ALDI gift cards.

MasterCard and Visa are also accepted however there is a 0.5% surcharge on all credit card purchases to cover the cost of the service.

On our website, Visa, MasterCard and PayPal are accepted.

You can only purchase one of our discontinued plans if it was your last recharge.

If the plan you wish to purchase has been withdrawn, you will no longer be able to purchase it.

If you want to save your pack data for later, have a data hungry session looming or have used up all of your included data, you can add a 3GB Data Top Up for $15, 20GB for $30 or 70GB for $60 at any time.

All Super Pack Data Top Ups give you additional data to use right up until your Super Pack expires or the data is depleted, whichever comes first.

There is no limit to the number of Data Top Ups you can add during the validity of your Super Pack however you can only have a maximum data at any time of 200GB above the included data allowance.

Data Top Ups will be added to your data balance at time of purchase. Unused Data may qualify for rollover

You will be able to see the option to purchase the Data Top Ups by visiting our website and logging in, or by using the ALDImobile App .

Please note - You cannot purchase a Data Top Up over the phone on our automated phone recharge service, it can only be purchased online, via the mobile app or by speaking with one of our customer agents.

This Super Pack was available for purchase online or via App for new customers from 11 September to 11 October 2019.

Existing Super Pack customers can recharge with this pack at any time. 

You can view your transaction history including previous re-charge (top up) transactions via your MyALDImobile online account, log in via our website.

A User can only recharge the Family Plan if they have been given access to your MyALDImobile online account and you should nominate them as a secondary contact beforehand.

The quickest way to get this sorted is to call us. You’ll need to tell us the control number from your voucher so we can assist.

You can use your PAYG credit in full or part payment of a Mobile or Data Plan via your MyALDImobile online account or App.

Simply nominate the amount of PAYG credit you'd like to use and the remaining balance can be paid using your stored payment method.

If you have a Family Plan and you need some extra data, you can purchase a Data Top Up at any time. It means that you can buy extra data at great rates if you need it, without paying upfront for something you don’t need.

You can add 3GB of data for $15 up to a maximum of 40GB above your included data allowance at any one time.

Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met.

Also, the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan (subject to any limits the Owner may have set).

If you want to recharge a User service with something other than PAYG credit, follow these steps:

• First of all you need to remove the User service from the Family Plan ; simply head to your Family Plan dashboard and you'll see a button that says "Remove User".
• Once you select to remove the User from the Family Plan, the service should update in approximately 5 minutes but can sometimes take longer.
• Once you have removed the User service, you can recharge with another plan.

If you add a Data Plan whilst you have an active Mobile Plan on your service, you will override that Mobile Plan and any existing credits will be lost.

You cannot have a Mobile Plan and a Data Plan added to your service at the same time.

Data Top Ups can be added to Mobile Plans , Family Plans and Super Packs to give you extra data when you need it, without paying upfront for something you might not need.

Mobile Plans and Family Plans

You can have a maximum of 40GB in Data Top Up at any time during each 30 day validity period. Any unused data will rollover if criteria is met.

You can add up to 200GB above the included data allowance at any one time. The additional data will expire at the same time as your Super Pack and any unused data will rollover if criteria is met.

If you have purchased a Mobile Plan , Family Plan or Super Pack , you can buy a Data Top Up at any time.

For Mobile Plans and Super Packs - Data Top Ups can only be purchased online, via the mobile app or by speaking with one of our customer agents.

You cannot purchase a Data Top Up over the phone on our automated phone recharge service.

For Family Plan - You can only purchase a Data Top Up by logging into My ALDImobile via the ALDImobile website or by speaking with one of our customer agents.

You cannot purchase a Data Top Up via the mobile app over the phone on our automated phone recharge service.

Important - Remember that your Data Top Up will expire on the same day that your Mobile Plan, Family Plan or Super Pack expires or when the data is depleted, whichever comes first.

So, if your Pack expires tomorrow and you purchase a Data Top Up today; your Data Top Up will expire tomorrow as well. We'll remind you of how many days you have to use your Data Top Up when you purchase it.

The Data Plans can be added to your service whenever you like (subject to our Acceptable Use Policy).

Our Data Plans are not designed to replace an Internet connection and if you find you are using your data too quickly, this may not be the right plan for you.

No, the Data Top Up will apply to the shared data allowance. You can adjust the data limits of the Users if necessary.

Linking your PayPal account to your ALDImobile is easy through the payment information section of your MyALDImobile account or App.

Simply select PayPal as your chosen method and you'll be redirected to their window to enter your PayPal account details.

Once verified, you'll be returned to your ALDImobile account.

Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

All your unused Mobile Plan data will rollover if:

• You recharge within 24 hours of expiry with a Mobile Plan of the same or higher value;
• Both Mobile Plans are eligible for Data Rollover (note: ALDImobile $10 Mobile Plan is not eligible for Data Rollover)

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

The APN Data Settings for ALDImobile are listed below:

Only add these settings to your phone or device if the network settings aren't auto-detected.

ALDImobile makes it easy to keep track of your balance.

• The quickest and easiest way to check on the go, is by using the ALDImobile app .
• SMS the word  balance  to 590 from your ALDImobile handset.
• You can also log into your My ALDImobile account online.

To check your balance or expiry date on the  ALDImobile app  or on My ALDImobile , select the phone number you want to check and on the menu screen, you will see a breakdown of your current Mobile Plan / Super Pack / PAYG credit and will also see the expiry dates.

ALDImobile allows access to international roaming services using PAYG credit in some overseas countries.

To find out more you can visit our roaming page . You can also view roaming rates on our legals page, and we have help articles to assist you if you need it.

You should be aware that the use of your ALDImobile service outside of Australia may incur significantly higher charges than use of the service within Australia.

To activate International Roaming on your service,  login to your  My ALDImobile  account, click "Manage Account" and then click "International roaming".

You will see the option to enable or disable roaming to allow your number to be used overseas (in selected countries).

You can see the countries where you can use international roaming on your ALDImobile service, the relevant charges and the providers on our legals page or by clicking here.

To turn roaming off, simply log in to your account and update your roaming preference to set it to disabled.

You should enable roaming at least 1 week before you depart to ensure your phone settings are updated and ready to use overseas.

To disable diversions to voicemail (for when you miss a call), from your mobile handset, dial #002# then press the call or send button.

Yes you can! There are 2 possible ways you may be able to make calls and send SMS to international numbers from Australia.

Using Pay As You Go credit

As long as you have credit on a Pay As You Go plan , you can call and SMS international numbers. You can find out about our international call rates by clicking here.

With selected Mobile Plans and our Family Plan

Our $25, $29,  $39, $49 or $59  Mobile Plan and Family Plan have unlimited standard calls and SMS to 15 countries plus an allowance of minutes and SMS to 35 other countries. Once you have used your included minutes and SMS to international countries, you will only be able to call/SMS those countries if you have Pay As You GO (PAYG) credit.

If you wish to call/SMS international numbers that are not in the list of eligible international numbers, you'll need to have PAYG credit.

You should visit the plans page to find out more about what is unlimited and included and you can view the list of eligible numbers and countries here .

If you’re on the $15 Mobile Plan you will not be able to call international numbers unless you have PAYG credit.

Setting a 4 digit Telephone PIN that’s known only to you is one way you can protect your service against unauthorised access and changes. It’s also the quickest and easiest way for us to identify you as we’ll ask for it each time you call.

You can set and change your Telephone PIN in the account details section under Manage Account in your online account. Make sure the PIN cannot be easily linked to you or guessed by a third party.

Read here about other ways you can protect your account.

To take advantage of 4G for data/MMS/SMS, ensure your device is compatible with 700, 900*, 1800, 2100*, 2600* MHz frequencies.

MEDION Australia Pty Ltd. (ABN 58 106 611 330) under the brand name ALDImobile  use parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G coverage reaching at least 75% of the Australian population.

The mobile product of ALDImobile provides a 4G coverage footprint of 97.9% and a combined 4G and 3G coverage footprint of 98.8% of the Australian population covering 1.62 million square kilometers. 3G handsets will only receive 3G coverage.

If you would like to check your coverage, click here

The network capability of ALDImobile’s mobile solution has access to download speeds of up to 100Mbps on 4G across 97.9% of the population. 4G devices will enjoy typical download speeds of 2-50Mbps and upload speeds of 1 to 10 Mbps in 4G coverage areas.

On 3G, typical download speeds are 1.1- 20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.8% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps.

Please note: End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source/upload destination and network management measures. Coverage maps should be used as a guide and are indicative only. The coverage shown is subject to change and does not guarantee the exact level of coverage for the address provided. 3G-only devices will only receive 3G coverage. 4G-only devices receive 4G and 3G coverage. Plans with 5G access may operate on 5G, 4G or 3G networks. Plans without 5G access operate on the 4G and 3G networks only. 5G coverage is now available on the $29 5G Mobile Plan, $39 5G Mobile Plan, $49 5G Mobile Plan, $59 5G Mobile Plan and Family Plans.

A PUK code is required when your SIM card has been locked. A PUK code will not unlock a handset that is locked to a different network provider (e.g. you have placed your ALDImobile SIM card into an phone that is locked to Optus). For information regarding locked handsets, please see here . If you need your PUK code, log in to your My ALDImobile account through the website and send us an eSupport ticket.

The table below shows you how different call charges are billed and deducted from your credit.

If your usage is not what you expected, you can find out more about why this might be here .

If you've received an SMS or email that your service has expired or is about to, here's what you need to know:

All ALDImobile services have a Pay As You Go 'base plan'. Whenever you recharge with a Mobile Plan, Data Plan, Family Plan, Super Pack or PAYG credit, your base plan expiry date is extended by 365 days.

If you haven't recharged for 365 days, your service will expire. A Data Top Up will not extend your expire date.

Your service expired less than 90 days

You can still receive calls and SMS but can't make calls or send SMS. You can add PAYG, or a plan during this time to reactivate your base plan and service for a further 365 days.

Service expired 90 days and less than 120 days

You can't make or receive calls and SMS at this stage, but you can still add PAYG or a plan to reactivate your base plan and service.

Service expired between 120 days and less than 180 days

You still can't make or receive calls and SMS and if you want to continue to use ALDImobile, you will need to purchase a new SIM card and take the following action, depending on what you'd like to do.

• If you want to obtain a new number, you can activate the SIM and request a new number online.
• If you want to retain the existing, expired number, call us once you have purchased the SIM card and we'll take care of the reactivation for you. Do not activate the SIM card online.

If your service expired 180 or more days

Due to the lengthy period of time the service has been inactive, the number will have been returned to the original 'owning' Telco and we will not be able to recover it.

If you want to change your name on your ALDImobile account, you’ll need to complete a Change of Account Name Request and return it to us with a copy of a supporting document. You can download the form by clicking on the link below.

Change of Account Name

If you want to change the owner of your account/transfer your service into someone else’s name , complete and return a Change of Ownership Request . You can download the form by clicking on the link below.

Change of Ownership Form

Call forwarding is managed from your handset so check your user manual or call the manufacturer for assistance. Our call centre cannot arrange diversions or forwarding on your behalf.

If you set up call forwarding to an Australian number other than voicemail, you will need Pay As You Go (PAYG) credit.

Call forwarding charges are higher than standard call charges and are not part of the standard inclusions in any of our packs.

Find out more about our call charges on our legals page .

Our $25, $29, $39, $49 and $59  Mobile Plans include SMS and some call time to selected international numbers from Australia as follows;

• $25 Mobile Plan - 100 minutes, 50 SMS
• $29 Mobile Plan - 100 minutes, 50 SMS
• $39 Mobile Plan - 200 minutes, 50 SMS
• $49 Mobile Plan - 300 minutes, 50 SMS
• $59 Mobile Plan - 400 minutes, 50 SMS

Important - Included international minutes and SMS are to eligible numbers and countries only. Calls to mobiles may not be included, you should take the time to review the list of eligible numbers and countries here .

Call our team as soon as you can to have your phone and SIM blocked to prevent someone else from using your phone.

If your mobile’s lost or stolen we can:

• Block the SIM card to prevent its use in any other phone.
• Block the handset to prevent it from being used with any SIM card.

There's no charge to have your mobile handset blocked and we’ll be able to lift the block if you find the handset, or have it returned to you. Just give us a call if you find your handset and we’ll assist you from there.

Whilst you are on our website, we would recommend that you log in to your my ALDImobile account and remove your credit card details immediately, this will ensure that no unauthorised recharges can take place whilst you are requesting the blocking of your SIM with us.

Any credit that has been used up until the time that you notify us of your lost or stolen handset cannot be replaced.

It is not possible to set up a call diversion/forwarding on your ALDImobile service to an international number.

When you activate iMessage, an international SMS will be sent to Apple at +447786205094. There's no charge to you for sending this and it will appear in your usage history.

You'll incur a data charge each time you send an iMessage.

If you don't have a data allowance or sufficient PAYG credit, but you have an SMS allowance on your plan, you will be charged at the SMS rate instead.

You'll also be charged for an SMS if the recipient is unable to receive iMessages.

In your iPhone settings, you can configure your device to "send as SMS" automatically when iMessage is unavailable and normal SMS charges (if applicable) will apply.

If you want to force a prompt for a PIN each time you retrieve a voicemail message, or to disable this feature please do the following:

• Dial 101 from your handset
• Press 3 to change your mailbox settings
• Press 1 to setup login options
• Press 2 to enable (or disable) pin skip options

If you get stuck, press * to return to the previous menu, press 0 for help.

Note: if you can’t remember your voicemail PIN and are unable to gain access to voicemail without your PIN, please contact customer care for assistance.

Once your ALDImobile service is de-activated (either through termination or by transferring to another provider) the SIM card that holds all the messages is not usable and won’t retain any voicemail messages.

If you re-activate your ALDImobile service, you will not be able to retrieve any of your old voicemail messages.

If you do not want to receive an SMS when you miss a call, you can turn this feature off. You will need to manually change this setting in your voicemail settings.

You can do this by dialling 101 and then follow the prompts:

• Go to the main menu
• Select "Voicemail settings" (option 3)
• Select " Change notification settings" (option 3)
• Select " SMS notification disable" (option 1)

You will get a message saying voicemail notification has been turned off.

If you’re receiving unwanted or nuisance calls or if you’d simply like a different number, call us and we’ll arrange this for you.

You’ll be able to select a number from a short list randomly selected from our database.

You should bear in mind that roaming charges are considerably higher than usage within Australia.

Where you do need to use your phone, try and limit your use to receiving/making calls and SMS and disable data use.

Turning on your data to check your e-mails, surf the internet, and get directions from your navigation app will use up your PAYG credit very quickly and should be avoided, try to connect to Wi-Fi spots where possible.

If you really need to use your data, make sure that you have any automatic application update settings turned off to avoid apps on your phone updating when roaming. This will help limit the data you use and you can turn it back on when you have finished roaming via your data settings.

Check your manufacturer’s operation manual to see how this can be done.

You can check your balance via our mobile app , via the My ALDmobile section of our website, or by sending the word balance via SMS to 590

Checking data usage history

If you’d like to check your usage history;

•  Login to your My ALDImobile  account
• If you have more than one service, select the service you want to view the usage for
• Click "Manage Account" > "My service" > "Usage"
• Select the the dates you wish to view your usage between
• Click "My usage"

Usage records are received daily and may be  delayed by up to 48 hours , so it is likely that your latest usage may not be showing here and you may need to check back later.

All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan.

If you change to a Mobile Plan or a Data Plan, your unused data will not rollover.

Your SIM number is printed on both the back of your SIM card, and also the carrier card that it arrived in.

It's a 10-digit value, generally in the format of 9 numbers and a letter.

The 1 Year Super Pack does not include international SMS or MMS, you also won't be able to send video MMS.

If you would like to be able to use your phone for these things, you'll need to add Pay As You Go credit to your service.

We do not currently support the iPhone visual voicemail function.

We do not have any information on when this will be available as it is a carrier restriction that is outside of our control.

However, you can now use the voicemail button from your iPhone and this enables you to access your voicemail quickly.

When you send an SMS to 590 from your ALDImobile, this number is a short code for a full mobile number.

The full length mobile number you are texting when you use the 590 service is 0466012123 and this is the number you will see when you check your usage.

This service is free.

To access your voicemail, dial +61101 and follow the instructions. (You may need to hold down the 0 button on your phone to add a + sign to the number you need to dial).

We cannot guarantee that this shortcode will work in every country, therefore if this does not work, you can try calling your own service number and the call will divert to voicemail. During the greeting press # and enter your PIN to access the voicemail menu.

Every single ALDImobile service has a Pay As You Go (PAYG) base plan. Your SIM automatically gives you a PAYG base plan when you activate it, giving you 365 days expiry and $5 credit.

If you want to use your phone casually, then Pay As You Go credit gives you 365 days expiry, you just choose how much you want to recharge. You can choose from $15, $25 or $35 recharge options, you can buy vouchers for these recharge options in store. You can view more information about PAYG here .

We have 4 Mobile Plans and 3 Data Plans to choose from and can be added to your Pay As You Go base plan to give you even more value for money.

Once the 30 day expiry period ends, your Mobile Plan and its remaining credits will expire and you will be left with your Pay As You Go base plan.

You can use the Pay As You Go plan in conjunction with a Mobile Plan or Data Plan as not all calls can be made using a Mobile Plan - for example international calls can only be made with Pay As You Go credit.

If you use a lot of data but only use calls and SMS a little bit, you could add a Data Plan and just use Pay As You Go credit occasionally when you need it.

If you recharge with Pay As You Go credit whilst you've got a Mobile Plan added, the credit is simply added to your main credit balance and the expiry period for the main credit balance is reset to 365 days.

You can see your balance my logging into the website, or by using our Mobile app.

The ALDImobile prepaid service does not allow calls or SMS to 19/1900 numbers.

As with all of our Packs, the inclusions of the 1 Year Super Pack cannot be used whilst roaming.

If you want to use your ALDImobile service overseas, you'll need to enable roaming on your service and add Pay As You Go credit to your service.

You can find out more about roaming on our Roaming Information page.

Our $25, $29,  $39, $49, $59  Mobile Plan and all Family Plans include unlimited international calls from Australia to mobiles and landlines as well as unlimited SMS from Australia to 15 countries.

Calls to mobiles and landlines or SMS to these countries will not reduce or affect your PAYG credit or included international minutes for other countries.

You can view the list of eligible numbers and countries here .

Played messages - 7 days from when it was listened to.

Unplayed messages - 14 days then automatically deleted.

Generally there are three ways you can send an MMS, depending on your phone’s capabilities:

• While you compose a message, you may insert a picture (either from your gallery or take a photo)
• When you take a photo, you may have the option to send as MMS
• When you browse your gallery, you may have the option to send the image as MMS

Note: if your phone has incorrect MMS settings applied, then you may have difficulty.

See our APN settings article for more information.

Just enter the number #31#  from your phone and press the green call icon on your phone. You can then make a call and your number will be withheld. There may also be settings in your phone that you can use to block your caller ID, please refer to your handset manual.

Super Packs are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

Super Packs

All your unused Super Pack data will rollover if:

• You recharge within 24 hours of expiry with a Super Pack of the same or higher value;
• Both Super Packs are eligible for Data Rollover.

Yes! 4G is available internationally when you are roaming.

Please note however that 4G Voice (VoLTE) is not available so calls will automatically default to 3G/2G where available.

Voice calls will not be possible in 4G only areas.

To change your voicemail PIN

• Press 1 to change your PIN
• Enter your new PIN, then press hash (#)

the pin must be 6 digits

If you’re being prompted for a PIN on your phone, and you forgot your PIN, please contact our customer care team.

ALDImobile does not support the built-in-cellular features on various smart watches, including the Apple Watch and Samsung Galaxy Watch.

You can still pair the watch with your phone, but it will not have the cellular function enabled.

No, you are not charged for receiving a message.

Data Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

Your unused data will keep rolling over until you reach any limit applicable to the plan. The standard data allowance of your plan will be used before any rollover data.

Your unused Data Plan data will rollover up to a maximum of 30GB for the $95 Data Plan, 50GB for the $240 Data Plan and 100GB for the $365 Data Plan if:

• You recharge within 24 hours of expiry with a Data Plan of the same or higher data allowance ;
• Both Data Plans are eligible for Data Rollover

Unused or accumulated data in excess of applicable limit will not be rolled over and will be forfeited.

Looking for one of our discontinued Data Plans? Check the details on their individual plan pages, $15 Data Plan , $30 Data Plan or $65 Data Plan .

Upgrading to a Smartphone

When you upgrade to a new Smartphone, you may find that it uses more data which will use up your credit faster.

If you don't need to use data on your phone, you can turn it off completely. You'll need to look for the settings to do this (look in your phones user guide for more information).

Control your data usage

Things such as weather and news apps can cause your phone to check regularly for updates, which can use your credit up quickly. You can prevent this from happening by closing down apps when you've finished using them, and by changing the settings so that your phone doesn't update as frequently. You will need to look at the user guide for your phone to find out how you do this for your specific handset.

More information

You can read some more information about controlling your data use here:

• How much data do I need?
• Using up your credit too quickly?
• Turning off location data services

Due to containment measures announced by the Philippines Government, most of our staff in Manila are unable to get to work. We've initialised our back up Call Centre but we're still operating at reduced capacity which means that queue wait times might be longer than normal. We've also reduced our operating hours to 8:00am - 8:00pm AEST to make the most of the staff we have.

Many support functions can be performed online including recharging your service, replacing your SIM, activating a new service, adding more data and managing your account. Where possible please log in to My ALDImobile for self-service.

The answers to many frequently asked questions can also be searched in our FAQ section ( tip: use keywords for better search results ).

If you still need help, please log in to My ALDImobile and send us an e-support ticket, which can be found under Manage Account. Please note, due to the volume of inquiries there will be delays in getting back to you.

Thank you for your patience and understanding at these challenging times. We're all in this together and together we will all get through. Any updates to the situation will be posted in this section.

After your 1 Year Super Pack expires, you will be able to recharge with one of our packs that is available at that time, or you can recharge with Pay As You Go credit.

Bear in mind, you can add Pay As You Go credit to your service at any time should you need the credit for things not covered in your 1 Year Pack such as international calls for example.

The pack you purchased in store will have an expiry date on it, this is the date that the voucher must be activated by. After this date the voucher will not work.

Once you have used the voucher code to add the 1 Year Super Pack to your service, you will have 1 year to use it.

Your 1 Year Super Pack expiry date will be shown in your balance which you can check online, through the mobile app and by SMS.

The Owner can set a User's data limit via the Family Plan dashboard in your online MyALDImobile account.

On establishment, all User services default to "unallocated" which means they have unlimited access to data. Data limits can be set in increments of 0.5GB.

Once a limit is set it will remain in place through each recharge unless removed or changed.

To give a User unlimited access to data after limit has been allocated, enter 1000GB. A data limit of 0 means the User cannot access Family Plan data.

When a limit is in place, a User will not be able to consume more data from the Plan than their limit; any use above this limit will be deducted from the individual User’s PAYG balance.

If they do not have PAYG credit, they will be unable to use data unless their limit is adjusted and there’s shared park data available.

It is important to remember a limit does not guarantee the User that data or give them priority.

If all the data for the Family Plan has been consumed a User may not be able to use all of the data in their limit.

In order to prevent unauthorised access to your ALDImobile service, we suggest that you use a passcode lock with a time limit on your handset to prevent anyone else from being able to use your phone. You'll need to refer to your handbook manual for assistance on how to do this.

Click   here   for more information on how you can further protect yourself and device.

Yes, you will be charged data roaming charges to receive both standard and video MMS.

You’ll need to make sure you have PAYG credit available.

Here’s a guide to the approximate data consumption for each type of activity. These are based on typical file sizes and your usage may vary:

To estimate your data usage, multiply the approximate data consumption for each activity by your use. Remember 1GB = 1024MB so make sure you use a common unit of measurement. Please note this is intended as a guide only and the figures stated are approximate.

You can check how much data is included in our Mobile , Data and Family plans here.

To monitor the usage and balance of an existing service, log in to   My ALDImobile  or the app . 

You can use the included data whenever you like throughout the year; therefore it is possible that you will use up all of the included data before the end of the year.

In this scenario, you may need to purchase more data.

You will receive an SMS notification each time you use up 10% of the included data allowance to help you keep track of how much data you are using.

You will also receive a notification at 85% of data usage.

You will need PAYG credit to access these services.

PAYG credit cannot be shared by the services on the Family Plan, so you will need to add PAYG credit to the specific service that you wish to use the additional services on.

The Family Plan dashboard is linked to the Owners account and can be accessed by logging in to MyALDImobile online; so only the Owner can access the dashboard.

Owners and Users can also check their balance by sending 'balance' to 590.

The best way to contact us is by creating an eSupport ticket.

You can easily do this by logging on to your online account and selecting eSupport ticket from the Manage Account menu.

This will record your query against your service and we’ll respond to you via email.

Marketing Calls

If you are receiving unwanted marketing calls, you should ask the caller to stop calling you and remove you from their database.

You can also consider enrolling in the Do Not Call Register at   https://www.donotcall.gov.au/

Marketing SMS or Spam SMS

If you are receiving messages that are of an advertising nature, you can request the sender cease the activity by replying with the word   STOP.

If the activity continues, you should refer to the ACMA or report the matter to   The Australian Communications and Media Authority .

Please note that ALDImobile is not able to prevent these calls or SMS messages from taking place, you will need to follow the avenues above.

Fraudulent activity using mobile devices can result in financial loss, negative credit ratings and emotional stress.

ALDImobile take customer privacy seriously and we are continually reviewing our processes to ensure we are doing all we can to protect you from this type of malicious activity.

Here are some suggestions on some steps you can take to protect your identity and assets:

• Set up a phone PIN with us known only to you so we can quickly identify you when you call. Make sure the PIN cannot be easily linked to you or guessed by a third party.
• Use a passcode lock on your handset to prevent anyone else from being able to use your device and set it to auto-lock.
• Don;t store any PIN numbers, online passwords, access codes or similar on your device.
• Check your social media profiles on Facebook, Twitter and LinkedIn to ensure your mobile number is hidden from public viewing (remember to check resumes and work documents that are available online). Also, find out if your mobile number is listed online anywhere and have it taken down. You can do this by Googling your mobile number.
• Remove your birthdate from public view on social media. A scammer can work out your birthdate from photos of birthday celebrations, or a happy birthday message from a friend.
• Consider making up information for security questions; make up a best friend’s name or mother’s maiden name, first pet’s name. Remember a scammer can work out your birthdate from photos of birthday celebrations, or a happy birthday message from a friend. A scammer could also be someone known to you or known by someone close to you.
• Create strong passwords for all your online accounts and use different passwords for different accounts. If you have lots of online accounts, consider using a password manager. Do not share logon credentials and regularly change passwords.
• Wherever possible, use two step verification to login to your online accounts. Two step verification is when you are sent a verification code that needs to be entered before you can login to an account. The code is usually sent to a mobile number or email address.
• Scammers can gain personal information about you by stealing your physical mail so make sure you have a lock on your letter box and keep your home address offline. You can Google your address alongside your name to see if it is listed anywhere.
• Be security conscious on Facebook and online generally. Do not list your family’s names online anywhere; if you have connected them in your Facebook profile hide or delete these links. Hide your friends list from public view. If a scammer can see your friends list, they can then copy your Facebook profile to impersonate you, and then approach them using a fake profile. Carefully consider accepting a friend request from someone you don’t know and don’t accept an invite from someone you are already friends with on Facebook as it may be a fake profile.
• If you receive an unsolicited phone call and you’re unsure that the person is legitimate, obtain the callers full name and position then hang up and ring the company using their official contact details. Be wary of sharing sensitive information when answering an unsolicited call, email or message.
• Refrain from sharing personal, credit card and banking details via email and over the phone unless with a trusted source.
• Never respond to requests for personal or financial information in an unexpected email or pop up. If in doubt, call the organisation using the official contact details.
• Carefully check bank and credit card statements for unauthorised transactions.
• Consider setting up a credit file alert with a credit reporting agency.
• Install anti-virus software on your computer, tablet and smartphone to ensure your devices are protected from hackers. Regularly run anti-virus scans. Ensure that the software for your anti-virus and operating system are up to date.
• Use a spam filter to help block unsolicited email.
• Never return missed calls from an unknown number if a message hasn’t been left.
• If you receive recorded messages seeking money, advising that an arrest warrant has been issued against you or if it’s in a foreign language, do not return the call. Contact the organisation directly using their official contact details.
• Consider blocking numbers on your handset if you’re receiving unsolicited calls repeatedly from them.

All services that are on a Family Plan  can use the included data allowance until it has been exhausted.

For User services, a limit can be set by the Owner to limit how much of the shared data they can use.

The Owner can do this via the Family Plan dashboard in their online MyALDImobile account.

Once all of the shared data allowance has been used, all services will need individual PAYG credit applied to them in order to use data.

You will firstly need to remove the User from the Family Plan  and then complete, sign and send us a Change of Ownership request .

The new account holder will need to pass our identification checks for the service to be set up in their name.

Once a change of Ownership request is successfully processed by us, the service will be moved to a new account.

An eSIM is an embedded or electronic SIM card built into a mobile phone or device by the manufacturer and eliminates the need for a physical SIM card.

We do not currently support eSIM, however we may support it in the future.

Further updates regarding eSIM will be communicated to customers and posted on our website.

Fraudulent mobile number porting happens when a scammer uses your name, address, date of birth, mobile number and account number to port your ALDImobile number to another provider. As long as the scammer has access to this information, they can port your service in line with The Telecommunications Numbering Plan 2015 and the incoming and outgoing providers cannot prevent it.

Scammers can get access to your personal details from many sources including your social media profiles and by stealing mail from your letter box. They will then use your mobile number to gain access to email accounts and bank account details. Once your number has been ported, you no longer have access to it which means that any verification codes being sent to you by your bank for large money transfers will be sent to a scammer instead. This means they can authorise these transfers and steal money from you.

The implications of fraudulent number porting can be very serious and include financial loss, negative credit ratings, and emotional stress. We take customer privacy seriously and are continually reviewing our processes to ensure we are doing all we can to protect you from this type of malicious activity.

How to tell your number has been ported

A sign that your number   may   have been ported is that you’ll be unable to make/receive calls, send/receive SMS or use data. Your phone may show ‘SOS only’ where the reception bars usually appear. Note that these symptoms can be due to a faulty SIM or network outage also, so you should call us to investigate.

Suggestions for what to do if your service has been ported without your authority or if you have been scammed

• Telephone us to see if your number has been ported and if so, complete a   port reversal authority   so we can transfer the service back to ALDImobile and into your name.
• When you call us, you can set up or change your phone PIN at the same time.
• Contact your bank to tell them what’s happened and to see if your accounts have been compromised. Advise them of any unauthorised transactions.
• Change your online passwords on your MyALDImobile account and all social media, banking, email and other important accounts.
• Let your family and close friends know to watch out for strange emails and messages sent from your account as scammers may try and obtain personal information from them to commit further fraud.
• Report the matter to the police assistance line on  131 444,   Scamwatch   and the   Australian Cybercrime Online Reporting Network   (ACORN).
• For identity fraud, you can contact   IDCare .
• You will need to purchase a new SIM as we cannot reverse your number on to a previously activated SIM. Do not activate the new SIM.

Changing a plan is the same as recharging. You can recharge online, via SMS or mobile app using a recharge voucher purchased in-store, or if you have a credit card or PayPal account, recharge to the plan of your choice with our mobile app, or online via My ALDImobile .

If you choose to change your plan, the change will happen immediately and any remaining inclusions (for calls and SMS) as well as any credit you have will be lost. If you are eligible, your data rollover will remain with you. See here  for more information on how data rollover works on Mobile Plans.

iPhone have recently updated their operating system to include a new feature called Wi-Fi Assist.

What this feature does is automatically uses cellular (mobile) data if your Wi-Fi connection is too slow.

The downside of this feature is that it could potentially use up lots of data from your mobile plan without you realise, when you think you are using Wi-Fi.

The features is set to   enabled as default   so if you are noticing that your data is being used up very quickly, we recommend that you turn this feature off.

In order to turn this feature off, navigate to settings on your iPhone and then select 'mobile'. You'll need to scroll right to the bottom of the screen and underneath a list of your apps you'll notice the setting 'Wi-Fi Assist' with the slider option to turn it on or off.

The maximum MMS size is 2MB but it will depend on the receiving parties device and their network carrier when sending a message.

This applies to both standard and video MMS.

It is illegal to use a telecommunications service to threaten or harass another person.

Life threatening calls

If you receive a life threatening call, you should call the police by dialling 000   immediately   and report the matter to them.

Harassment calls

If you are receiving harassing/nuisance calls then you can contact us and request for a call trace be initiated. You will need to record the date and time.

It is important to note that private ID numbers can be traced, however ALDImobile, nor any other carrier whose subscriber initiated those threatening or abusive calls, will disclose the number.

We won't be able to tell you who is calling, or even demand they stop, but we can request for our carrier to notify the calling party's carrier (where traces are successful), which may result in a complaint being sent to the offending party.

In line with industry regulations, we work in conjunction with law enforcement agencies when requested to provide them with information.

Please note: according to   ACIF Code C525:2017 , a Pattern of Unwelcome Communications means:

• ten or more Unwelcome Communications in a 24 hour period;
• three or more Unwelcome Communications that are spread over a period of more than 24 hours and less than 120 hours; or
• unwelcome Communications made at consistent and/or regular intervals

In either scenario listed, these patterns must be confirmed by the Supplier’s Communications Records.

If you are receiving calls or SMS messages that are annoying because they are of a marketing or spam nature, then this is not classified as a harassment call and we will not be able to assist you with this issue, please refer to our   alternative help article   for more information about what you can do.

A Family Plan  requires the Owners service to be maintained as part of the Family Plan.

If it moves off the Family Plan for any reason, the Family Plan will stop working and all services will access calls and data using only their individual PAYG balances.

You will need to remove the remaining Users services from the Family Plan via your online account if you want to add a pack.

If you would like your ALDImobile number listed in the phone directory (White Pages®) please  contact  our customer care team, and we can submit the request on your behalf.

For any business related White Pages ® enquiries, you can contact White Pages ® directly on  1800 810 211.

White Pages® is a registered trademark of Telstra Corporation, and is not affiliated with ALDImobile.

It’s best to contact your new provider to check on the status of your transfer as they initiate the request.

If your service provider states they’ve initiated the request and are waiting on us, please contact us so we can investigate.

The ALDImobile Smartphone app is available for Android and iPhone .

If you have an Android phone, you will need operating system 4.1 or above, we do not support older versions of Android.

If you have an iPhone, you will need to have iOS 6.9 or later and the app is compatible with iPhone, iPad, and iPod touch.

If you want to permanently block your number from displaying when calling another party, enter *31# then press the green call icon on your handset.

To disable this and display your number again, enter #31# and press the green call icon.

You may also be able to do this through your handset settings.

We’re aware of several organisations promoting ALDImobile or including our SIMs for use in the above devices so we need to make you aware of some very important information.

Our service/SIM is suitable for use in mobile phones or tablets only and should not be used in alarms, medical alarms, GPS, tracking devices and the like. This use is prohibited in our   Acceptable Use Policy and Terms and Conditions .

We may cancel the service without notice when we become aware of prohibited use. This means your device would be inoperable without your knowledge.

We communicate important information to you via SMS such as low and zero balances, pending expiry and expired and cancelled status. You will not receive these messages if the SIM is inserted in a medical alarm which means that your device might not work when you most need it.

Except for ALDI, we are not associated with any company suggesting or promoting ALDImobile or including our SIMs in devices for sale.

We do not recommend any of the products on third party websites or guarantee that our service will work, or that it’s suitable for use, in the devices advertised.

We have not approved any of the ALDImobile information on the websites or checked if it’s right. We don’t promise that any pricing or terms stated are current, will be available at any time in the future or that they will continue to be available specifically to that company.

We strongly advise against handing over your personal information -  especially  ID details -  to a company to activate an ALDImobile service in your name. This breaches the   Telecommunications Prepaid ID Determination   and the   Telecommunications Act.   It also means that they are accepting our terms and conditions on your behalf.

In summary, our service should not be used in any device other than a mobile phone or tablet and we are not associated with any company promoting ALDImobile. For your own protection against fraud, you should not let anyone use your personal details to activate a mobile service on your behalf.

Calls to some SENSIS numbers (1234, 12455, and 12456) are not available from ALDImobile. If you attempt to call one of these numbers, you will not be connected and there will be no charge.

Calls to  1223 will still be available.

You can recover your password by   clicking here .

You can also use the “forgot password” feature in the app or on the log in page for your online account.

If you've decided the Family Plan no longer suits your needs, take the following steps to break/cancel the plan:

• Wait until the Plan is about to expire so you can maximise the current month inclusions.
• Access the Family Plan dashboard from your online account and remove each user. This will release them from the Plan but each service will stay in your name and on your account. Any PAYG credit will follow the service.
• Once all the Users have been successfully removed, you will then have the option to remove yourself as Owner. Your PAYG will also follow but remaining inclusions on the Family Plan will be forfeited and not refunded.
• All the services will now be separate but still on your account and can be individually recharged.
• If you want to change the name of and remove a service from your account, complete a   Change of Owner form   and return it to us.

We understand this is a difficult time so we make this as simple as possible.

Following the death of an account holder, an authorised representative with supporting evidence can request for a service to be cancelled or transferred to another person.

Download our Bereavement Assistance request for instructions by clicking on the link below.

Bereavement Assistance Request Form

Pack data, including any Data Top Ups, will be consumed before any rollover data.

This is because the Pack data has a maximum validity of 365 days, whereas rollover never expires as long as the rollover criteria is met.

On most phones, you can manage call waiting in the call settings on your handset. If you can't, try the following commands:

Check call waiting status - *#43#, send/call

Enable call waiting - *43#, send/call

Seconds before call waiting diverts to voicemail - **61**101** (15, 20, 25, 30)#, call/send

Disable call waiting - #43#, send/call

Unfortunately, if you added the wrong Mobile Plan , we are not able to change this for you.

You can purchase a new Mobile Plan if you wish but you will forfeit any remaining credits and we will not be able to refund you.

Alternatively, simply use the inclusions of the Mobile Plan you have purchased and then you can add another one.

You can add an authorised contact by completing the authorised contact form in MyALDImobile .

You can also call us on 2534 from your ALDImobile (1300 989 000) but make sure you have the authorised contact with you.

It is not possible to have multiple log ins per account, so your authorised contact will not be provided with a log in to access the account online.

Our Data Plans give you data only, so it's great if you want to use your SIM in a tablet, or if you only use your mobile phone for data.

You can also combine a Data Plan with Pay As You Go credit if you like to have mainly data on your mobile phone, but also want to be able to make calls and send SMS when you need to - simply use your Pay As You Go credit for the calls and SMS.

You cannot have a Data Plan and a Mobile Plan at the same time.

As soon as you add a Data Plan to your service, it will override any existing Mobile Plan and any remaining credits will be forfeited.

Our network partner recently announced it would close the 3G network, aiming to enhance the service with faster data speed capability, improved call quality, and better connections through expansion of advanced 4G/5G networks, including VoLTE (Voice over LTE) technology for calls.

The 3G network will cease on 31 August 2024, affecting all SIM-enabled devices, such as mobile phones, tablets, and other connected devices, that rely on 3G or 4G without VoLTE.

To ensure continuous network access, your device must support either 4G or 5G for data and VoLTE for calls by this date. It's crucial to note that while 4G non-VoLTE devices can still access data post-shutdown, they won't be able to make or receive calls.

For detailed information on this transition, including how to check your device's compatibility and prepare for the shutdown, please visit  our dedicated page at   aldimobile.com.au/pages/3g-shutdown

You cannot have a Data Plan and a Mobile Plan on your service at the same time. If you have added a Mobile Plan it will override any remaining data that you had left on your Data Plan and we are not able to refund you for this. 

Please make sure you read all of the information about our plans on our plans page and make sure you read the warnings presented to you when you purchase.

If the Owners service leaves the Family Plan  before the Plan expires, all credit and inclusions will be forfeited.

The remaining services will not be able to make calls or access any data unless they have PAYG credit.

Any unused data will be lost and cannot be recovered.

Note: After entering each command, press dial/send on your handset to submit it.

To accept an invitation to join a Family Plan will need to login to your MyALDImobile online account and agree to transfer the ownership of your service.

You cannot accept an invitation using the App.

You can view the full call rates for Mobile Plans on our   plans page . If you cannot see a relevant charge for the call type you want to make, then you cannot make that type of call using your Mobile Plan credit.

For example, if you want to call an Australian mobile number, it will cost you 10c per minute from your Mobile Plan credit, however if you want to make an international call, you will need to ensure you have Pay As You Go credit to be able to do this, as international calls cannot be made using Value Pack credit.

Some of our Mobile Plans come with included minutes and SMS messages. The allowances are very generous; however you can monitor your usage by checking your balance to see how many minutes you have used or how many SMS you have sent.

Most of our customers will find that there is a Mobile Plan that is suited to them. However if you need to be able to do some extra things with your service which are not included in your Value Pack credit, you need to make sure you have sufficient Pay As You Go credit as well (which is valid for 365 days).

If you are not happy about something, please get in touch with us and we will do our best to resolve your complaint as quickly as possible. You can check out our complaints policy on our   legals page   to find out more.

You can call, email or write to us.

Email:   raise an e-Support ticket via My ALDImobile or from our complaints page .

Call:   1300 989 000

ALDImobile Complaints, PO Box 73, CHATSWOOD, NSW 2067 AUSTRALIA

If you are not happy with the resolution we offer you, you can ask for your complaint to be escalated further. Your complaint will then be investigated by a member of the management team and you will be provided with a final decision.

In the unlikely event that you are still unhappy with the resolution we have offered, you may be able to refer your case to the TIO.

Their contact details are:

• www.tio.com.au
• Phone: 1800 062 058
• Email   [email protected]
• PO Box 276, Collins St West, Melbourne, VIC 8007

Scammers have added both SMS and email to their toolbox as a way to commit fraud. They may forge the sending email address and SMS number (known as spoofing) so the communication looks genuine and to trick you into providing personal and/or credit card details.

A common approach is to instill fear or loss like threatening to suspend your service or cancel credits unless you provide information. The information you supply can be used to swap your number on to another SIM, access your bank accounts and impersonate you to commit other types of fraud. Identity theft is an unfortunate reality.

You should always remain alert to the prospect of a scam and the need to protect your personal details.

ALDImobile will communicate with you via SMS and email and we may include a links to our website. We will never send you any communication asking you to update personal or payment details together with a link to your account.

You should only ever access your MyALDImobile account from our website home page or App and   never in a link .

If you’re ever in doubt about whether a message is genuine, call us for help. If you believe you may have fallen victim to a scam, you should immediately change your online password and call us to suspend your service. You should also contact your Bank and other institutions where your mobile number is used to obtain a code to access an account (2 Factor Authentication).

Click here  for some suggestions on protecting your device and personal information.

If you’re experiencing financial difficulty, our pre-paid plans put you in total control. There’s no lock in contract, no risk of overspending and you have the option to change your plan at any time to suit your financial situation. There are no penalties for changing plans but if you have an active plan and switch to another, the remaining credit will be forfeited and will not be refunded.

You may wish to consider a Pay As You Go plan which offers flexible, casual rates and you pay only for what you use. This is ideal if you need to simply maintain your service for emergencies or for when your situation improves.

As long as your service remains active, you can call these numbers even if you have no credit:

You may wish to speak with a community financial counsellor on 1800 007 007 or seek assistance from the National Debt Helpline   www.ndh.org.au . Community welfare organisations like St Vincent de Paul Society, Salvation Army and Anglicare may also assist.

We have a   Financial Hardship policy   if you need further assistance from us. This can be found in the legals section of our website.

ALDImobile does not offer Priority Assistance.

This service is available through Telstra for their customers who have a life threatening medical condition, or whose life may be at risk if they don’t have a working landline.

Contact them for more information.

You can appoint someone to act on your behalf.

An Advocate cannot change your account or services or access any account information unless you are present and agree. This means both of you must be present each time you call.

An Authorised Representative has the power to act on your behalf as if they were you. You can appoint an Authorised Representative with us over the phone or complete, sign and return our   Authorised Contact Form .

We may also accept a person who holds an appropriate Power of Attorney or Guardianship Order as an Advocate or Authorised Representative. We will need to a copy of the document before we can deal with appointed person so we can determine the scope of the authority granted and may request a certified copy for our records.

We don’t sell equipment but if you require assistance with choosing a suitable device, we suggest you visit Accessible Telecoms or call them on 1800 029 904.

For information on the accessibility features of specific handsets, refer to the Global Accessibility Reporting Initiative website;   www.gari.info/ .

If you have an iPhone, visit the Apple accessibility site;   www.apple.com/au/accessibility/ .

If you have suggestions on how we can make our customer service, website or App more accessible, send us an eSupport from your online account or email us at   [email protected] .

Phone scammers – don’t fall for them

Customer guidance on scam phone calls and text messages

Phone scammers cheat tens of thousands of Australians out of many millions of dollars every year, using fraudulent phone calls and text messages. They’re cunning and calculating, but you can make yourself safer by taking some simple steps.

Types of scam call and text fraud risks

Scam callers and texters almost always seek financial gain.  

• They might try to trick you into making an immediate payment to them or an associate, or they may be trying to get enough information about you to steal your identity.
• They may even try to fool you into giving them remote control of your computer, so they can read your emails or banking information or other confidential information.
• If they can successfully pretend to be you, or learn your account passwords, they might steal from your bank account, buy things with your credit card, or incur other debts in your name.
• In other cases, scammers ring your phone briefly and hang up from a premium rate number – with high call back charges – in the hope you’ll see a missed call and dial back. Then the call back charges kick in – billed to your phone account.  The scammer has arrangements to collect part of those charges at their end.
• Especially around tax time, scammers pretend to be calling from the Australian Taxation Office, seeking information or payment of money.
• Some scammers resort to threats e.g. they are from a government agency, and you have an overdue fine (that you didn’t know about) – and that you’ll be locked up if you don’t make immediate payment to the account they nominate.
• Some scammers impersonate charities and seek donations, especially when a disaster or emergency is in the news.
• There are scammers who use ‘spoofing’ tools to send you a text that appears to have come from your own handset, hoping you’ll open the message and click on a dangerous link.
• Some scammers pretend to be from a parcel delivery company and recommend that you download certain software to track your parcel deliveries – but the software is really for giving the scammer access to your computer.
• Some scammers pretend to be from a parcel delivery company and request payment for a parcel (you didn’t order) to be delivered.
• Some scammers call to say you’ve won a prize and may ask for your account details so they can ‘pay’ the prize into your account.
• Then there’s a fraud know as ‘smishing’, where you receive a message like: Nice weekend coming up. Sophie and I are going to an outdoor art show, and she asked me to invite you along. Check out the event at (a dangerous web address).
• Other bogus texts might ‘advise’ you that your movie streaming account is about to be cancelled, and offer you the chance to keep it active by clicking on a dangerous link.
• A scam text might congratulate you on winning a prize, which you can ‘claim’ by clicking on an included – dangerous – link.

Fraudsters are always working on new ways to phone scam, so no list of scams is ever complete.  But you can learn a lot more from official Australian Government resources like:

• www.cyber.gov.au
• www.scamwatch.gov.au
• www.communications.gov.au/what-we-do/phone/unwanted-communications-faqs

We especially recommend the Australian Competition and Consumer Commission’s publication the Little Black Book of Scams at www.accc.gov.au/publications/the-little-black-book-of-scams – dealing with phone call scams, text message scams and other kinds of scam as well.

Reducing your risks

You can minimise the risks associated with scam calls.

Protect your personal information

It’s a good rule these days that information about you should only be shared with people you trust, and for good reason.  Online, on the phone, in opening and responding to text messages or in the ‘real’ world, be discriminating in what personal information you give to strangers.

Don’t share personal information with unknown or unsolicited callers or texters

Has your bank or a government department ever asked your date of birth before talking about your affairs with you?  If you tell a scam caller or text messenger your date of birth, they could answer that security question as if they were you. 

Keep all your personal details sensibly secret, especially from callers and text messengers you haven’t reliably identified.  That means name, address, date of birth, which bank you’re with etc.  Unless you know who’s asking, and why, treat all personal data secret.

Contact your financial institution immediately, if you think a scammer has taken your money, or may be able to

Your bank or credit card issuer may be able to stop a transaction or even reverse it, if you act fast.  They may be able to temporarily lock a card or account to protect it. 

Change default PINs and passwords as soon as you get a new phone or other communications device

Some equipment comes with a preset PIN or passcode (like “1111”) or password (like “Admin”).   Change these to personalised ones immediately, or a scammer might guess the PIN, passcode or password very easily.

Choose strong PINS, passcodes and password

Whether it’s the PIN, passcode or password for your bank account, mobile phone handset, an online store or a health fund, make sure it’s not a “weak” one that’s easily guessed, or worked out by a computer – like “1234” or “0000” or “password”, etc).

Use your favourite search engine to search for “how to choose a strong password” or “how to choose a secure password” for a lot of good advice on what makes a secure PIN, passcode or password.

Change PINs, passcodes and passwords regularly

Using the same PINs, passcodes and passwords for a long time is a security risk.  For instance, when online stores are hacked, lists of their customer passwords are often sold on the internet.  If you changed your password regularly, the password being offered online may be stale before long – even before a scammer had a chance to use it. 

Lock your mobile handset with a secure PIN

Set your mobile handset to auto-lock after a short period of non-use, and set it to require a strong PIN to unlock it.  Even if your handset also offers face or fingerprint recognition, a weak PIN (like the current year) may let a fraudster access it with ease.

Make sure your voicemail PIN is secure

Does your mobile phone service or landline offer a “voice mailbox” where callers can leave messages?  It’s great to be able to check your home messages from another phone when you’re out – but not so great if a scammer can dial in and listen to them as well. 

Voicemail services almost always use a PIN to keep out unauthorised persons, so make sure your PIN is enabled, strong and secure.

Don’t respond to text messages or missed calls from unknown international or Australian numbers, or unknown callers

The tricks that scammers play with missed calls are explained above.  Text messages asking for a call back can be traps in the same way.  Don’t call back.  If the caller is legitimate, they’ll leave a message.  If you think you know who it may have been, contact them by another means (e.g. email, another phone number on an official website, etc.) and check if they called or texted.

Block suspicious or unknown international or Australian numbers on mobile handsets and use of blocking services or products, where available, on landlines

This is also explained above.

Let unknown calls to go to voicemail / listen to any message left / decide if this might be a genuine call

It’s explained above how to automatically send calls to voicemail (in some cases).  If you can’t do that, you can choose to simply not answer unknown calls.  Your own voicemail message might encourage callers to leave a detailed message, so you get enough information to make an informed choice whether or not to call back.

Talk to family or friends

If you’re not sure about a call you have received, talk about it with someone close to you. 

Don’t take computer actions at the request or direction of a caller, unknown emailer or unknown SMS.

If someone on the phone whom you don’t positively trust asks you to download or install software, visit a web page, click on a link, fill in a web form or open an email – don’t do it.  They could easily be trying to trick you into giving them control of your computer, or otherwise assisting them to scam you.

Blocking and reporting phone scams

For information on how to block and report phone scams, see How can I block or report phone scams?

If you are having problems with your service, have a look at the possible solutions below before giving us a call. 

In the first instance try this – you’d be surprised how many issues this can solve!

• Turn your phone off and remove the SIM.
• Power the phone on so it reads “insert/no SIM” or similar
• Reinsert your SIM and turn your phone back on.

Some other things to check are:

Has your service expired? Find out more about this here.

Do you have enough credit or allowance in your plan for the call or SMS you’re trying to make or send? Here's a reminder on how to check your balance . You can check your plan inclusions and exclusions in the Critical Information Summary

Can you still not make or receive calls even though your credit and plan are in order? This information might help.

Do you receive an error message when you try to send an SMS message,   read this before giving us a call!

Have you locked your phone and need your PUK code to unlock it? Log in to your MyALDImobile online account, head to the manage account section and send us an eSupport request.

If you're not receiving calls, make sure you don't have a diversion set up. Search for "diversion" in our FAQs  and follow the instructions to rule this out as the cause of the problem.

Remember, you can view your usage in your MyALDImobile online account.

If you see charges from your PAYG credit when you have Mobile Plan , Data Plan , Family Plan or Super Pack on your service, check to see that it hasn't expired or that you haven't used all of the included value.

Data Charges

If you're using a Smart Phone here are some reasons why you might be consuming data and or burning through your PAYG credit quicker than you thought:

• Is your device being used as a hot spot by another device?
• Check which apps are using data from your handset
• Some apps regularly update their content like news and weather and this uses your data. Some podcast apps do the same. See if you can change the frequency or disable the updates (background app refresh), turn off the data to them, program to update via Wi-Fi only or deleted them if you don't use them often.
• Keeping your apps up to date with the latest version is a good idea but allowing them to update on mobile data isn't. Disable auto update via your handset settings and update them when you're on Wi-Fi.
• Apps like Facebook, Instagram and Twitter have the ability to auto-play videos, even when just scrolling past. Head to the app settings and turn off auto-play or if it allows, set it to play when on Wi-Fi only.
• If you use Dropbox, Google Photos or iCloud photos, these apps might be automatically backing up the photos as you go. Check your settings in the app and disable auto backup or set it to back up on Wi-Fi only.
• YouTube, Netflix and other video players are data hungry as you know. Switching to standard definition will save your data as will watching when on Wi-Fi.
• Just web browsing strains your data - any website you visit that has lots of rich content or scripts that run in the background will consume more data.
• Facetime uses around 3MB per minute so an hour chat will cost you 180MB.
• Music streaming uses around 150MB/hour.
• Using google maps for navigation can bee data hungry. See if you can download maps for offline use. Location services also uses data so consider turning this off.
• If you use an iPhone, turn off Wi-Fi assist as this feature automatically switches your device to mobile data when Wi-Fi is poor.

Call, SMS and MMS charges

Check your usage in your My ALDImobile account but bear in that it can be delayed by up to 24 - 48 hours. We can only investigate use that's recorded on your account.

There are 3 possible causes if you are having trouble sending an MMS message or if you cannot use data on your phone:

• Data is disabled on your phone. Check this in your settings.
• It's possible that your handset hasn't automatically detected the correct APN settings.
• You may be unable to send a video MMS, if your plan includes Unlimited MMS and you have no PAYG credit. 

You can click here to find out how out what the APN settings should be.

Different handsets have different settings so you may need to refer to your handset user guide for assistance on how to change these settings.

For customers with iPhones, you may be able to change your APN settings by going to: Settings > General > Cellular Data Network.

You can view this article  on the Apple support site. 

Also note that plans with Unlimited or Included standard MMS do not include video MMS, so PAYG credit is needed to send a video MMS. Follow this guide to add PAYG credit.

SIM replacements (also known as SIM swaps) may be needed if a  SIM is faulty, lost, stolen or it doesn’t fit in a new device.

If you have a service with ALDImobile and need your mobile number moved between SIMs, you can purchase a new SIM card  online  or from your local ALDI store .

Once you receive your new SIM card, follow these steps to replace the SIM card:

• Log into your MyALDImobile account
• Click "SIM replacement in the Manage Account section"
• Perform a security verification
• Select the mobile number that will be transferred to the new SIM card
• Input the new SIM details and submit the SIM replacement

Once we process the transfer to your new SIM, the credit on the SIM card will be applied to your account as well as any existing credit and plans that you had on your service at the time the replacement occurred.

SIM swaps generally complete within 15 minutes of submission, but can take up to 4 hours in rare cases.

We recommend that once the SIM replacement has been submitted, you should put the new SIM card into the phone and turn the phone on and off periodically until your phone shows it has connected to the network

Have you tried turning your phone off and back on again?

Sometimes phone handsets just need to be reset, by turning the handset off and back on again your handset will search for a signal.

Are you able to get a signal or coverage in other areas?

The mobile service is for use in a mobile capacity and is not a guaranteed service.

There are some areas that do not have coverage. If you’re able to pick up coverage in other areas then your mobile is working, it just means that the area that you’re not getting a signal in is not covered by our network coverage.

Check that your handset is compatible

You can use an ALIDmobile SIM card in any network unlocked handset that is compatible with 3G 850Mhz and Mhz frequency.

To take advantage of 4G for data/MMS/SMS, ensure it’s compatible with 700, 900*, 1800, 2100*, 2600* MHz *supported in limited locations only.

Check your handset user guide or the box that your handset came in for confirmation.

Check that your handset is not locked

If you have tried all of the above, you should check whether your handset is locked to another network. You can check this with your previous provider, or whoever you purchased the handset from.

iMessage does work with ALDImobile but it does not always set itself up properly. If it isn’t working you will need to set it up yourself.

You will need to do the following:

• Disable iMessage under Settings/Messages
• Dial *#5005*7672# and make a note of what the SMSC is set to at the moment
• Dial **5005*7672*+61418706700# to set Telstra’s SMSC
• Dial *#5005*7672# to make sure it changed
• Enable iMessage under Settings/Messages
• Dial **5005*7672*+61418706275# (or you won’t be able to send)
• You may need to turn your phone off and back on again

You will be charged for changing these settings as you will be activating iMessage and an international text charge of 25c will apply.

In most instances, the settings above will fix any issues. However if you are still having problems, you should try again using the ALDImobile SMSC which is +61418706275. You will need to do the following:

• Dial **5005*7672*+61418706275# to set ALDImobile's SMSC

Why am I getting an error message about my SIM card?

Firstly, make sure it is fitted properly in your device – an error message will show if the SIM card is not inserted correctly.

Next, try cleaning the SIM and the metal contacts with a dry cloth. If these steps haven’t resolved the problem, we recommend replacing the SIM as it may be damaged or faulty.

You can order a new SIM online or pick one up at an ALDI store.

You may need a replacement SIM if any of the following apply to you:

You got a new phone and your SIM card doesn't fit in it

You'll need to buy an ALDImobile tri-cut SIM which comes with all sizes of SIM card that you might need.

Once you have the SIM card, you can process the SIM replacement yourself by logging in to your MyALDImobile account. Simply select 'SIM replacement' from the menu and enter the SIM number.

You lost your phone or it was stolen

It's a pain when you lose your phone, which is why we try to keep it pain free when you need to move your service to a replacement SIM card.

If you called us to have your service suspended, then you'll need to call us back once you have your new SIM card so that we can process the SIM replacement for you.

You won't be able to do this yourself through your MyALDImobile account as we will need to remove the suspension on your service first.

You have a faulty SIM

We might advise you that you need to replace your SIM card as part of our trouble shooting procedure.

If you have got a new SIM card and want to transfer your service to it, you can either call our support team who will do this for you and make sure your phone is working, or you can process this yourself.

If this fixes the issue, please be sure to give us a call and let us know, or 1 of our support team will be in touch to check with you.

Make sure that you are connected to our preferred operators when overseas. You can do this by putting your handset on auto network select. This will make the device choose the preferred operator.

If you are still unable to get a signal, you can try set your device to manual network select, then choose our roaming provider in the country you're in and try again. Check your manufacturer's operation manual on how to perform this function on your device.

If you're still unable to connect to our provider, you can try the following to "re-set" your SIM as follows:

• Turn your device off and remove the SIM
• Power up your device and wait for a few minutes before powering off
• Re-insert the SIM card and turn your device on
• Try to manually/auto connect an ALDImobile roaming provider

If you are still unable to obtain a signal or connect to our provider and need phone/data we suggest you purchase a local SIM as troubleshooting roaming incidents is a complex and sometimes lengthy process.

It also needs to be done whilst you are in the country where you're having difficulty and time differences make this challenging.

If you are using your ALDImobile SIM card whilst roaming overseas and are unable to send text messages, there a few things you should check.

Is roaming activated?

By default, international roaming is not activated on ALDImobile SIM cards.

To check whether you have activated international roaming on your SIM card, login to your My ALDImobile account, click "Manage Account" and then click "International roaming".

Are you connected to the overseas network?

If your roaming is activated, but you cannot see any mobile service bars on your phone, this may be the reason that you're having issues sending a text message.

If you are in an area where you should be getting mobile coverage, turn your phone off and back on which will cause your phone to try and connect to the mobile network.

Is the number in the correct format?

If your roaming is activated and you're getting good mobile coverage, you should now check the number you're trying to message.

The Australian international country code (+61) must appear before the number you're trying to text. For example, if you're trying to message the number 0400123456, you must edit the number to read +61400123456 and then attempt to send the message.

Is the SMSC correct? (excludes iPhones)

If you've tried all the above steps and are still unable to send a message, you can try to update the Short Message Service Centre number (SMSC).

You'll need to go to the messages settings in your phone and navigate to a section that allows your to change the SMSC (it may be called "Message Centre" or similar. All handsets are different, so you may need to refer to your manufacturers handset guide for instructions on how to find this option.

If you can manually change the SMSC, change it to +61 418 706 275; you should then try to send another SMS.

You need to make sure that you are using the international number format; it should be +61400123456 or +6101234567.

Numbers stored on your directory such as 0400123456, 0301234567 or 01234567 will not work, you must update the number to start with +61.

TIP: Before going overseas, save your friends and family telephone numbers in Australia with the “+61” format.

If you are unable to send a text message from your phone, there are few things you should check:

• Do you have mobile signal?
• If you have no mobile signal bars appearing on your phone, or if only 1 or 2 bars are showing, this may be the reason you are experiencing issues with text messages. If possible, try sending / receiving a message in a whilst in a different location 
• Does your service have an active plan or available PAYGcredit?
• If you don't have an active plan or enough PAYG credit, you can still receive text messages, but you will not be able to send text messages. Recharge your service here .
• Are you unable to text all phone numbers, or just a particular number?
• If your issue only occurs with a specific mobile number, there may be an issue with that particular number.

If you're still unable to send or receive text messages, contact us .

By default, if your handset allows you to use data in Australia, it should be working in the country you are in, provided we allow roaming in that country.

Make sure your phone’s “mobile data” service is turned on. If it is turned on but you are still having issues, check your settings:

Go to the phone's settings and find the Access Point Names (APN) option, if you can add a new APN you should input the below settings:

You may have been using it more than usual or you may have been in an area with poor reception (your phone works harder to try and find a signal and this can use up more battery than usual).

You may also have applications running in the background, so even though you’re not actively using them, be sure to shut them down properly.

As a tip, try to let the battery run down completely before charging it up again.

We can only help support you with your mobile service.

If you purchased an iPhone 6s at an ALDI store on or after 22 August 2018, please call MEDION Australia on 1300 884 987.

If you are having an issue with a handset that you bought in an ALDI store prior to 22 August 2018, please get in touch with Tempo on 1300 886 649 and they will be able to assist.

If you have previously purchased a handset from another service provider, please ensure that it is unlocked and is compatible with ALDImobile .

You handset needs to have 3G 850MHz to have full access to our services.

Our network provides coverage to 98.5% of the population of Australia, but there’s still some areas that do not have coverage.

If you’re able to pick up coverage in other areas then your mobile is working, it just means that the area that you’re not getting a signal in is not covered by our network coverage.

If you’re not able to get coverage in any area and you’ve turned your phone off and back on again please give us a call on 1300 989 000 and we’ll do our best to help out.

Sound quality can be affected by lots of different things;

• Tunnels or hills can affect reception, or you may be in an area with poor coverage.
• Check the signal strength on your phone's display – if it's low, try walking around.
• If you can hear an echo, make sure the phone's microphone is not covered by a finger, or a phone case.

Couldn't find what you need in our knowledge base? Get specialised help here.

Give us a call

We're open monday to sunday: 8am - 9pm (aedt).

• Call us on 1300 989 000  (charges may apply).
• Dial 2534 (ALDI) from your ALDImobile service, it's free.

Other numbers

• Calls outside Australia: Dial +61 3 9223 5590 . Charges apply.
• Need a translator? Dial 131 450 and ask to connect with us.
• National Relay Service: Speak and Listen: 1300 555 727 , TTY: 133 677 , SMS Relay: 0423 677 767
• You can also send a message using our contact form.
• Please allow 2 business days for responses, for immediate issues please call us.

Send an email  

Data Rollover

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our  Critical Information Summaries  to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;

• The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;

If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.

• If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both the following conditions occur:

The new plan is of a higher value than your current plan (e.g. $29 5G Mobile Plan to $39 5G Mobile Plan).

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Pla n, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

You data will not rollover when the following occurs:

If you move to a lower value plan (e.g. $39 5G Mobile Plan to $29 5G Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Unlimited and Included International Countries

Unlimited standard international calls and sms.

Our $25, $29 5G, $39 5G, $49 5G and $59 5G Mobile Plans, and Family Plans come with UNLIMITED standard calls to landlines and mobiles and UNLIMITED standard SMS to the following locations:

INCLUDED Standard International Calls and SMS

Our $25, $29 5G, $39 5G, $49 5G and $59 5G Mobile Plans, and Family Plans come with INCLUDED standard calls to landlines and mobiles and INCLUDED standard SMS to the following locations:

INCLUDED   International Landline Calls Only

The list shows the countries where you can use your included minutes to call landlines. If you wish to call mobile numbers in these locations you will need to have PAYG credit.

The number of standard call minutes and SMS that are INCLUDED with each plan may vary. You can view this within the Critical Information Summary, available within the full plan details on each respective plan page .

Mobile Plan Data Top Ups

You can purchase a 1GB Data Top Up for $10 or a 3GB Data Top Up for $15.

You can purchase a Data Top Up at any time as long as the maximum additional data at any one time does not exceed 40GB above your included data allowance. Any Data Top Up you purchase will expire at the same time as your Mobile Plan, regardless of when you purchased it so please refer to the information displayed when you select the Data Top Up for purchase as this will tell you how long you have left to use your Data Top Up. Unused Data Top Up may qualify for rollover.

Data is  charged per 1KB  which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 5c per MB.

Super Pack Data Top Ups

The Super Pack Data Top Ups give you extra data to use should you need it. You can choose from 3 Data Top Ups:

• 3GB for $15
• 20GB for $30
• 70GB for $60

You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed 200GB above your pack's included data allowance. Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 6c per MB.

I've used all my Family Plan data, can I add more?

You can add 3GB of data for $15 up to a maximum of 40GB above your included data allowance at any one time. Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met.

Remember, that the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan (subject to any limits the Owner may have set).

Select Network Inclusions

What is auto recharge.

Auto Recharge automatically recharges the same Mobile Plan, Family Plan, Data Plan or Super Pack when it expires. We'll send you an SMS and email to let you know we've renewed your plan.

Payment methods

You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.

You can add or update payment methods within your  MyALDImobile  online account  or via  the App . You can also enable or disable the Auto Recharge function there.

Auto Recharges commence just after midnight on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete. 

It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.

If you are not comfortable using  PAYG credit while the batch process runs it is recommended that you  recharge manually instead.

What removes Auto Recharge?

There are few transactions that will automatically remove Auto Recharge and require you to re-enable it. 

• Manual recharges
• If you perform a manual recharge whilst Auto Recharge is active, your Auto Recharge status will be removed.
• You will need to turn your Auto Recharge back on if you wish to continue using Auto Recharge
• Changing plans
• If you have Auto Recharge setup on one of your numbers, and you change that number to a different plan, your Auto Recharge status will be removed.

There are several reasons why an Auto Recharge may fail:

• Expired credit card – ensure that your credit card details are current
• Credit card not on file – ensure that you register your credit card for payment
• Change of bank account – you may have changed banks or opened a new account
• Insufficient funds – there are not enough funds in your bank account to cover the recharge amount

In these events you shall be notified by SMS on the number registered to your service.

Auto Recharge app modal 2

Auto Recharge automatically recharges the same Mobile, Family, Data or Super Pack plan when it expires against a valid, stored payment method. The batching process takes up to 4 hours and during this time you may be without outgoing services if you don't have a PAYG credit balance. We'll send you a notification once complete or if there is a failure. Changing or manually recharging plans resets the Auto Recharge setting. 

Expand the sections below to learn more about Auto Recharge.

▲   Payments

▲   manual recharges.

If you make a manual recharge when Auto Recharge is enabled then manual recharge will become the default setting. You will need to activate Auto Recharge thereafter if you wish the process to be automated again in future.

▲   Changing plans

If you already have Auto Recharge activated on a current plan, and are changing to a new one, it does not automatically transfer to your new plan. You   MUST   set up Auto Recharge on your new plan.

▲   Failures

In these events you shall be notified by SMS and/or email. The method and success of delivery is dependent on the details we have for you being valid at the time of failed recharge.

You may contact us at any time or search the Help & FAQ docs for more information on Auto Recharge.

Eligibility criteria for data rollover on plan changes

Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our  Critical Information Summaries  to confirm eligibility.

Mobile Plans All your unused Mobile Plan data will rollover if:

• You recharge within 24 hours of previous plan expiry with a Mobile Plan of the same or higher value;
• Both Mobile Plans are eligible for Data Rollover.
• Note: ALDImobile's legacy $10 Mobile Plan (a different product to the October 2022 $10 Special Deal Mobile Plan) is not eligible for Data Rollover).

If you move to a Family Plan, Data Plan or 1 Year Super Pack, data will not rollover.

Data Plans Your unused data will keep rolling over until you reach any limit applicable to the plan. The standard data allowance of your plan will be used before any rollover data.

• You recharge within 24 hours of previous plan expiry with a Data Plan of the  same or higher data allowance ;

Family Plan All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan.

If you change to a Mobile Plan or a Data Plan your unused data will not rollover.

Super Packs All your unused Super Pack data will rollover if:

What are the speed caps for ALDImobile plans? The download speed is capped at 100Mbps for all plans, except for the $59 5G Mobile Plan, which is capped at 250Mbps.

What is a speed cap? This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap. Will I get 5G speeds on a 5G Plan? Yes, but only with a 5G-compatible device and in areas with 5G coverage. What does Mbps mean? Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

Speed cap - 5G 250Mbps

What is the speed cap for this plan? The download speed is capped at 250Mbps.

This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference for a specific plan compared to another plan with a different speed cap. Will I get 5G speeds on a 5G Plan? Yes, but only with a 5G-compatible device and in areas with 5G coverage. What does Mbps mean? Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

Speed cap - 4G 100Mbps

What is the speed cap for this plan? The download speed is capped at 100Mbps.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap. What does Mbps mean? Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

How does the double data offer work?

From 15 November until 7 February 2024, ALDImobile offered a bonus data promotion to all new pre-paid customers and existing customers who upgraded from their current mobile plan to a higher value, eligible Mobile Plan.

How was the offer claimed? If you ordered online, or purchase your SIM in store between 15 November 2023 and 7  February 2024, and activate an eligible plan, you were eligible for the promotion. If you were an existing customer on a $17 Mobile Plan or higher, and moved to a higher priced 5G Mobile Plan during the promotional period between 15 November 2023 and 7 February 2024, you were eligible for the promotion. You can find the list of eligible plans in the table below. If you bought a starter pack online, it may take up to 10 business days to arrive. If you're worried about the time it will take for your starter pack to arrive, you can always visit one of our stores to purchase one instead. Click here to find the store nearest to you. Please note that bonus data will be added to your data rollover balance, on top of your regular plan. You’ll receive bonus data only on your first recharge or activation during the promotional period. Which plans were eligible?

The following plans were eligible:

How do I claim my bonus data? When you perform an eligible recharge, your bonus data was automatically added to your data rollover balance. What do I do if I didn't get my bonus data? If you believe you should have been eligible for this offer, but cannot see that bonus data has been added to your rollover balance, please send us an eSupport message from your online account.

100 Day Special Pack ($100) data rollover

What is data rollover.

Some of our Plans are eligible to rollover unused data allowance from one recharge period to the next recharge period.

Check our Critical Information Summaries for more details on the data rollover eligibility of all of our plans.

When will my 100 Day Special Pack ($100) data rollover?

• If you renew the same 100 Day Special Pack ($100) plan, and recharge within 24 hours of it expiring, your data will rollover.
• If you are changing plan types, you will not able to rollover your data into the new plan.
• If your eligible recharge is on the same 100 Day Special Pack ($100) plan, all your unused data will rollover .
• If you move to a different type of plan (e.g. from a Special Pack to a Mobile Plan), your data will not rollover, even if the new plan price is higher.
• If you move to a lower price plan (e.g. to a lower price Special Pack, if available), your data will not rollover, even though you are changing plans within the same plan group.

How does the June 2024 double data offer work?

Services activated on select plans between 1 June 2024 and 30 June 2024 will receive double data on their first 3 eligible recharges. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDImobile service that was activated from 1 June 2024 to 30 June 2024.

Which plans are eligible?

How do I claim my double data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan

Is performed within 24 hours of the expiration of any previous recharge

Must occur consecutively

Can only occur a maximum of 3 times

Do I need to perform an eligible recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?

If you believe you should be eligible for this offer, but cannot see that double data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.