service advisor job description resume

Service Advisor Resume Samples

Acting as a liaison between Customers and Service department, the Service Advisors are involved right from greeting customers to service explanation. The Service Advisor Resume gives a glimpse of the various job tasks undertaken by these advisors, and such tasks include – greeting customers on arrival, identifying the customer’s need, connecting customer with appropriate department, consulting with mechanics, developing feasible solutions, explaining various service options, providing in-depth information, giving warranty details to customers, tracking repair or maintenance status, performing post-service inspection, drafting invoice, and collecting payments from customers.

To execute the job description, the Service Advisors need the following skillset – excellent communication and interpersonal skills, compassionate and patient demeanor, the ability to explain complex concepts in simple terms to customers, and extensive knowledge of industry’s operation and critical thinking capacities. Formal education is not mandatory, as a high school diploma along with industry based experience will substantiate academic requirement.

• Resume Samples
• Customer Service
• Service Advisor

Senior Service Advisor Resume

Summary : Outgoing automotive Senior Service Advisor with 8+ years of parts and service experience. Friendly and resourceful with strong listening skills and the ability to ask the right questions to assist technicians with diagnosis. Effectively builds loyal and long-term relationships with customers.

Skills : Strong Customer Service, Excellent Communication, Detail Orientated And Resourceful, Organizational, Computer, Medical Terminology

Description :

• Preparing daily work orders for the day for customers for daily service appointments.
• Greeting customers as they arrive at the dealership for automotive appointments.
• Moving customers vehicles to the location in the shop for repairs and routine maintenance on vehicles.
• Keeping accurate and detailed documentation for customers current repairs and future repairs.
• Answering incoming calls to the dealership, transfer phone calls to other employees and correct departments.
• Answering any customer questions on repairs and problem solving if needed.
• Setting up new appointments in the service department for future customer repairs.
• Working closely with certified technicians in the shop area on the diagnosis the customer's vehicle with any failures and needed repairs.
• Working closely over the phone and in person with warranty companies in getting prior approval for repairs to customer's vehicles.

Client Service Advisor Resume

Headline : A high energy and results-driven Client Service Advisor with over seven years of experience in the Insurance industry. A dedicated supervisor with the ability to obtain outstanding results in a challenging environment. Strong research and problem-solving skills, able to take ambiguous and complex assignments and break them into action items yielding short and long-term results.

Skills : Effective Communication And Conflict Resolving, Customer Relations, Accurate Estimating And Time Management.

• Coordinating/facilitating the role-based training for new hires and seasoned employees; partner areas that perform like processes/tasks, and resource fluidity support.
• Auditing/measuring the quality of work produced during role-based training.
• Evaluating the trends to identify gap training needs, continuous improvement and process procedures updates.
• Partnering with the training program to develop learning materials, CBTs and tools needed.
• Evaluating the QA program results/trends to determine root cause and opportunities for process improvement, system enhancement or gap training needs.
• Identifying the audit items for quality audit program where no systemic ability is available.
• Supporting the Manager through lean management process through conducting a supplemental audit to assess customer experience or to evaluate potential performance issues.
• Documenting, creating and delivering the formal communications/ presentations of findings to internal/ external audiences.
• Effectively influencing the peers, partners, and leaders through an understanding of up/downstream impacts to problem resolution through a focus on the customer experience.

Service Advisor/Parts Specialist Resume

Objective : Dedicated Junior Service Advisor 3 years of experience and with a motivation to maintain customer satisfaction and contribute to company success. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Strong analytical, creative problem solving and information seeking skills with the ability to respond tactically in a dynamic environment.

Skills : ADP, Word, Excel, Dealer Logic, MPI, Text Communication, Customer Service, Performance Management, Automotive Technician, Manager, Automotive Service

• Working in a high volume, the fast-paced atmosphere in high-pressure situations.
• Cultivating relationships with individuals by acting as a liaison between the company and the customer.
• Creating repair orders by interviewing customer for concerns. Then developing and translating those concerns into categories on a repair order.
• Developing cost estimates by collecting information and data on repairs and researching parts, warranties, labor ops, and shop flow.
• Presenting cost estimates to service clientele with details of repair needs in a competent professional manner that is understandable to all clients.
• Researching coverages under warranties and decipher requirements for coverage.
• Submitting requests both online and over the phone for warranty approval and provide documentation.
• Coordinating payments from warranty companies and post them to the correct customer accounts.

Automotive Service Advisor Resume

Summary : Automotive Service Advisor with 14 years of experience in the Automotive industry. Looking to obtain a position that will allow me to utilize my professional experience, superior customer service skills and knowledge of the automotive industry, with an organization that rewards and expects superior performance. I have great experience in high volume dealerships and maintain top percentages in CSI.

Skills : Customer Service, Automotive Software Program, ADP, Dealertrack, ACES, Shop Watch

• Determining automotive problems and needed services of customers based on the customer's description of symptoms.
• Answering service calls to address customer concerns and schedule appointments.
• Greeting the customers as they enter the service department to address all repair concerns and service questions.
• Producing complete and accurate repair estimates that include, parts, labor, sublets, shop inventory, etc.
• Performing visual inspections, conduct road tests, checking vehicle service history and verify warranty coverage for the customer and internal vehicles.
• Building customer relationships by providing excellent customer service, maintaining open lines of communication, prioritizing required services and providing possible options, and arranging transportation services for the vehicle and the customer, etc.
• Coordinating with the sales department on all repairs services for new and used vehicle inventory.
• Delegating work to technicians based on knowledge, skill, and difficulty of repair.
• Selling extended warranties, deal with storage contracts and billing, sell advise customers about accessories.
• Participated in Ferrari training courses, keeping up to date on technical bulletins, and recall and service campaigns.

Service Technician & Service Advisor Resume

Objective : Highly diverse and experienced Service Advisor who is proficient in prioritizing and completing the task in a timely manner, yet flexible to multitask when necessary. Customer -oriented problem solver that can negotiate with ease. Excellent listening skills, oral and written communications. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards.

Skills : Microsoft Programs. Reynold And Reynolds, CDK/ADP And Onboard Diagnostic Reading

• Inspecting the vehicles and applying proper resources to accurately identify and verify clients service needs.
• Recording them along with current vehicle and client information on the repair order.
• Supporting the center goals for service by generating high sales of services, parts, and accessories.
• Repeating new vehicle sales by providing a premium aftersales experience for each client.
• Referring to service history, inspecting the vehicle, and recommending the service to clients.
• Promoting the sales of appropriate services, parts, and accessories by thoroughly understanding the factory products and associated service requirements.
• Writing and verifying the accurate repair orders and include supporting documentation.
• Administering new and used vehicle warranty repairs in accordance with warranty specifications.
• Ensuring requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.

Service Advisor/Sales Resume

Summary : Self-motivated, articulate and productive Service Advisor/Sales professional committed to service, data entry, and integrity with excellent communication and organizational skills. Receptive and adaptable to self-betterment and growth. Extremely efficient at negotiations, conflict resolution, delegation/time management, and communication.

Skills : Data Entry, HIPPA, Customer Service, Receptionist, Retail Sales, Automotive Service, Customer Service

• Demonstrated exceptional customer relations checking in and facilitating maintenance and repair work for customers.
• Effectively assessed customer concerns and delegated workload to proper technicians for diagnosis and/or repair while maintaining a positive and encouraging demeanor for resolution.
• Competently established and used sales techniques to sell additional maintenance work and helped bring peace of mind to customers by demonstrating related knowledge in areas of interest or concern.
• Used CDK and ADP for data entry, Global Connect for warranty and claims information, Identifix for repair information and labor times, and various other programs pertaining to repair, parts availability, and pricing.
• Maintained a poised and professional appearance and demeanor within an extremely fast-paced, multi-tasked environment while communicating effectively with customers, technicians, parts department, and management regarding repair work.
• Upheld compliance with quarterly training programs/modules to obtain higher standards of product and vehicle.
• Knowledge to better serve customers needs with ever-changing technology.
• Consistently met targeted sales goals at a 90% rate or higher while exceeding benchmark for CSI every month.

Service Advisor III Resume

Summary : Seasoned Service Advisor III with more than 21 years of experience in the fast-paced automotive field. Excellent customer service and communication skills. Track record of achieving exceptional results in dispatching of work and handling tasks with accuracy and efficiency. Represent establishment with friendly, professional demeanor at all times and excelling at customer satisfaction and retention. Pre and post-sales support specialist.

Skills : Sales, Client Relations, Sales Knowledge, Strategic Sales, Training, Customer Service, Automotive Service

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained the details and care of merchandise.
• Provided an elevated customer experience to generate a loyal clientèle.
• Communicated frequently with technicians and parts associates to ensure timely completion work and assisted with reordering tire purchases.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Served as the main liaison between customers, management and sales team.
• Dedicated to continuously improving sales abilities and product knowledge.
• Contacted customers to upsell new services for their service vehicle needs.
• Wrote a brief description of the problems on the repair order to help mechanic locate the problem.

Sales & Customer Service Advisor Resume

Objective : Experienced Inside Sales & Customer Service Advisor and automotive dealership professional with a proven track record of exceeding sales/service goals and meeting all company expectations. High-level knowledge of customer service and company-related compliance practices. Offers a strong ability to analyze problems, identify trends and develop strategies for maximizing claim process. Successful service department leads for policy and procedure implementation and training.

Skills : Sales, Customer Service, Customer Service Oriented, Problem Solving, Receptionist

• Set, confirming and preparing for customer appointments in order to provide a remarkable customer experience.
• Meeting or exceeding the targeted sales goals and the targeted customer satisfaction index.
• Determining the vehicle needs based on customer information, vehicle walk-around, inspections and test drives.
• Using a consultative selling process to assist customers in planning for ongoing required vehicle maintenance.
• Producing repair orders, including cost and time estimates, with full transparency.
• Communicating frequently with technicians and parts associates to ensure timely completion of work.
• Following-up with customers on both the status of their vehicle and degree of satisfaction.
• Providing superior product knowledge to effectively assist customers and assure customer loyalty.
• Inspecting the completed vehicle, with the passenger, explaining services performed, as necessary.
• Consulting with customers about inspection results, recommending corrective procedures.

Service Advisor I Resume

Summary : Strong Service Advisor I who is committed to professional excellence and has superior customer relations abilities which translate to high customer service survey results. Very loyal and honest professional who is dedicated to business integrity and respect looking for a company which has the same values. Excellent public relations and marketer who operates in an entrepreneurial manner and takes full responsibility for projects from start to finish.

Skills : Customer Service, Public Relations, Marketing, Facilities Management, Estimator, Maintenance, Retail, Retail Marketing, Sales, Sales Experience

• Serving the automobile clients in an educational role regarding repairs, processes, and timeline of repairs.
• Effective communicator with technicians and auto part vendors for consistent repairs and inventory.
• Managing constant movement in the department with phone calls, walk-in customers, scheduled customers, and emergency vehicle repairs.
• Highly experienced in dealing with peak season rushes when extreme heat and cold weather occurs.
• Preparing work orders for needed repairs showing times, cost and labor estimates for service.
• Helping identify mechanical problems by questioning the customer, performing visual inspection or walk around.
• Organizing the workflow schedules for technicians and processing the required paperwork.
• Continuously increasing personal knowledge by taking manufacturer provided education.
• Providing excellent customer service and developed long-standing client relationships with repeat business.

Service Advisor Resume

Summary : Service Advisor with extensive experience of 11 years in establishing and enhancing customer relationships. Proven track record of providing superior customer service. A very self -motivated and independent performer. A highly committed individual who is able to serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.

Skills : Quality-focused, Strong Communicator, Analytical, Problem Solving, Time Management, Customer Service Oriented, Knowledgeable And Dependable, Strong Technical Acumen

• Identified problems and services by listening to customers description of symptoms, clarifying the description of problems.
• Verified the warranty and service contract coverage by examining records and papers, explained provisions.
• Contacted the fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepared Repair Orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system.
• Assisted with scheduling work and issuing work to service technicians.
• Maintained customer rapport by explaining estimates and expected to return of the vehicle.
• Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.
• Communicated with the parts department to determine and locate part numbers for units.

Table of Contents

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• • Implemented a streamlined process for servicing client vehicles, reducing average wait times by 30%.
• • Supervised a team of 15 technicians, ensuring a balanced workload and maintaining a 95% customer satisfaction rate.
• • Developed a new customer relationship management strategy that increased repeat business by 25%.
• • Consistently exceeded monthly sales targets by at least 20%, contributing significantly to departmental revenue.
• • Introduced an advanced scheduling system for drive lane operations, optimizing the efficiency of vehicle flows.
• • Launched a training program for new service advisors, enhancing team skills and knowledge in customer service best practices.
• • Managed the service experience for an average of 50+ customers daily, ensuring high-quality standards.
• • Coordinated with technicians to maximize the daily inventory of labor, increasing daily service revenue by 15%.
• • Spearheaded a customer feedback initiative to improve service processes, which reduced complaint rates by 10%.
• • Authored a monthly newsletter to keep clients informed on maintenance tips, boosting engagement.
• • Negotiated with parts suppliers to reduce costs by 5%, while maintaining quality requirements.
• • Efficiently managed client inquiries, resulting in a more streamlined service process and 20% less customer wait time.
• • Assisted in implementing a digital service record system, improving data accuracy and accessibility.
• • Contributed to a 15% increase in overall department customer satisfaction through attentive service support.
• • Supported the service team by facilitating the allocation of work orders to appropriate technicians.

5 Service Advisor Resume Examples & Guide for 2024

Service Advisors play a crucial role in facilitating communication between customers and the service department, ensuring that client needs are met effectively. Highlight your experience in customer service, knowledge of automotive repairs, and ability to manage service appointments on your resume. Consider featuring strong communication skills, problem-solving abilities, and organizational talents to enhance your appeal. Emphasizing your track record of increasing customer satisfaction and your ability to upsell services can significantly demonstrate the benefits you bring to potential employers.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a service advisor, articulating your unique combination of technical expertise and customer service skills on a resume can be particularly challenging. Our guide will provide you with tailored strategies to showcase your capabilities effectively, ensuring you stand out to potential employers.

• Sample industry-leading professional resumes for inspiration and service advisor resume-writing know-how.
• Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
• Write various resume sections to ensure you meet at least 95% of all job requirements.
• Balance your service advisor technical expertise with personality to stand out amongst candidates.

If the service advisor resume isn't the right one for you, take a look at other related guides we have:

• New Home Sales Consultant Resume Example
• Customer Account Manager Resume Example
• Sales Agent Resume Example
• Sales Administrator Resume Example
• Medical Device Sales Representative Resume Example
• Senior Sales Manager Resume Example
• Senior Sales Executive Resume Example
• Manager Retail Resume Example
• Restaurant Cashier Resume Example
• Technology Consultant Resume Example

Designing your service advisor resume format to catch recruiters' eyes

Your service advisor resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your service advisor resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your service advisor resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

Essential sections that should make up your service advisor resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the service advisor role

What recruiters want to see on your resume:

• Proven customer service skills and experience managing client relations in a similar role or environment.
• Demonstrable knowledge in the automotive service industry including understanding service schedules, warranty information, and upselling services.
• Strong organizational abilities with experience scheduling appointments, processing work orders, and handling service requests efficiently.
• Technical savvy to work with computer systems for diagnostic reports, billing, and inventory management.
• Excellent communication skills, showcasing the ability to explain technical information to a non-technical audience.

Five dos for building your service advisor resume experience section

The best strategic approach to your service advisor resume experience section is to support your particular responsibilities with actions and achievements.

For example, you could list:

• Up to six responsibilities in your day-to-day work, supported by why they're important for your role, department, or organization;
• Experience items that have helped you sustain and enhance your technical knowledge within the field, or, perhaps, have helped you grow as a professional;
• Any metrics that pinpoint your success within your past roles;
• How you've solved specific problems in your day-to-day work;
• Strategies and solutions you've implemented for growth - and how that growth was measured.

The service advisor resume experience is your best shot at making a good first impression on recruiters. That's why we've included some real-world professional examples to get you thinking about how you present your experience:

• Demonstrated expertise in providing exceptional customer service, leading to a 20% increase in customer satisfaction scores for our service department.
• Implemented a new appointment scheduling system that reduced wait times by 35%, significantly enhancing operational efficiency.
• Pioneered an upselling strategy for additional services, contributing to a 15% rise in average transaction value.
• Orchestrated the training of 10 new service advisors, ensuring adherence to company standards and protocols.
• Facilitated seamless communication between service technicians and customers, improving job completion rate by 40%.
• Championed a customer feedback initiative that directly led to the revamping of service procedures, enhancing the overall service quality.
• Managed warranty claims processing, reducing claim resolution times by 25% through meticulous documentation and follow-up.
• Cultivated a loyal client base by delivering personalized vehicle maintenance advice, the result of which led to repeat business from 60% of customers.
• Spearheaded a digital transformation project for service records, transitioning to a paperless environment.
• Oversaw inventory management for auto parts, maintaining optimal stock levels that reduced part shortages by 90%.
• Enhanced the vehicle check-in process, which cut down initial assessment times by 50%, allowing for quicker service turnaround.
• Instituted a customer education program on vehicle care, which helped decrease unnecessary service requests by 20%.
• Played a key role in growing the service department revenue by 30% through effective cross-functional team collaborations.
• Improved customer service protocols, directly resulting in a 45% reduction in escalated service complaints.
• Led bi-weekly performance review meetings, identifying areas of improvement and actionable strategies to boost employee productivity.
• Managed complex customer queries and resolved unique vehicle issues, enhancing brand reputation and trust within the community.
• Directed a customer retention campaign, maintaining a 75% customer return rate through high service standards and loyalty programs.
• Facilitated a partnership with local businesses, resulting in a 10% increase in referral business.
• Streamlined the process for service order creation, improving data accuracy and reducing order entry errors by 80%.
• Coordinated the introduction of new high-tech diagnostic tools, increasing diagnostic accuracy and reducing repeat repairs.
• Developed a comprehensive preventive maintenance program, foreseeing potential issues and reducing unscheduled repairs by 60%.
• Collaborated with the marketing team to develop service specials and promotions, attracting an average of 100 new customers per month.
• Revolutionized the customer service survey system, enabling real-time feedback and swift service improvements.
• Integrated a mobile service status notification system, greatly appreciated by customers for providing timely updates on their vehicle repair progress.
• Leveraged advanced knowledge of automotive technology to provide insightful recommendations to customers, successfully upselling services and accessories.
• Mitigated downtime during peak hours by optimizing the service bay scheduling, leading to a 30% increase in daily service capacity.
• Regularly achieved top sales awards for highest service packages sold, demonstrating strong salesmanship and customer engagement skills.
• Negotiated with suppliers for better rates on parts, saving the company an average of $4,000 per month.
• Implemented a quality control system post-service, ensuring a 98% satisfaction rate upon vehicle delivery.
• Designed and conducted monthly workshops on car maintenance for customers, fostering community engagement and proactive vehicle care.

Quantifying impact on your resume

• Document the number of daily customer interactions to demonstrate customer service volume and multitasking abilities.
• Record the percentage increase in service sales to highlight sales growth and upselling skills.
• Specify the average customer satisfaction score to showcase commitment to quality service and client happiness.
• List the number of resolved customer complaints to emphasize problem-solving prowess and conflict resolution.
• Quantify the reduction in customer wait times to reflect efficiency improvements and time management.
• Mention the value of inventory managed to indicate trustworthiness and responsibility in handling assets.
• Detail the number of service advisors trained to demonstrate leadership and mentoring capabilities.
• Include the frequency of recognition or awards to display consistent performance and recognition by superiors.

Action verbs for your service advisor resume

How to shift the focus from your service advisor resume experience section to your professional profile

If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your service advisor resume.

How can you effectively present your service advisor resume experience section under these circumstances?

Rather than a traditional, extensive experience section, demonstrate your expertise through:

• Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
• Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
• Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your service advisor resume how these can benefit a potential employer;
• Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.

It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.

Recommended reads:

• When You Should (And Not) Add Dean's List On Your Resume
• Should I Put In An Incomplete Degree On A Resume?

Bold the names of educational institutions and certifying bodies for emphasis.

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your Service Advisor resume:

Automotive diagnostic tools

Customer relationship management (CRM) software

Point of Sale (POS) systems

Service scheduling software

Vehicle maintenance knowledge

Warranty management systems

Parts inventory management

Microsoft Office Suite

Communication tools (e.g., email, chat systems)

Data entry and reporting tools

Customer service skills

Effective communication

Problem-solving abilities

Time management

Conflict resolution

Attention to detail

Team collaboration

Adaptability

Sales skills

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Maximizing your service advisor resume: education and certification sections

To effectively showcase your industry knowledge in your service advisor resume, it's important to properly list your education and certifications.

For the education section , ensure you include:

• Higher education degrees pertinent to the industry or those at a postgraduate level;
• The start and end dates of your education, along with the name of the institution you graduated from;
• Your GPA and relevant coursework, but only if they are impressive and applicable to the role.

Additionally, create a separate certifications section to spotlight your most notable recognitions. Another excellent place to feature a leading industry certificate is in your resume header, right after your name.

Below is a list of key industry certifications that are often sought after by recruiters

The top 5 certifications for your service advisor resume:

• Automotive Service Excellence (ASE) - National Institute for Automotive Service Excellence
• Service Advisor Training Certificate (SATC) - College of Automotive Management
• Certified Service Manager (CSM) - Automotive Management Institute
• Fixed Operations Professional (FOP) - National Automobile Dealers Association
• Customer Service Representative Certification (CSRC) - Automotive Management Institute

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

• How to List Expected Graduation Date on Your Resume

Writing the service advisor resume summary or objective: achievements, keywords, dreams, and more

Deciding on whether to include a resume summary or resume objective should entirely depend on your career situation.

If you have:

• Plenty of relevant achievements you'd like to bring recruiters' focus to, make use of the resume summary. Ensure each of your achievements is quantified with concrete proof (e.g. % of cases solved).
• Less applicable experience, utilize the resume objective. Within the objective include a few noteworthy, past successes, followed up by your professional dreams.

As a bonus, you could define in either your service advisor resume summary or objective what makes you the perfect candidate for the role.

Think about your unique hard and soft skills that would make your expertise even more important to the job.

These service advisor professionals have completely covered the formula for the ideal resume introduction:

Resume summaries for a service advisor job

• With over 5 years of dedicated experience in automotive service, a certified Service Advisor with a proven track record of increasing customer satisfaction rates by 35%. Expert in diagnostics and up-to-date with the latest car technologies. Eager to help drivers maintain their vehicles at peak performance at a prestigious dealership in Chicago.
• Seasoned Service Advisor boasting a 7-year journey through customer service management and vehicle maintenance coordination. Achieved a record-high customer retention rate of 90% through the implementation of strategic service schedules. Possesses extensive knowledge of warranty administration and excels in fast-paced environments.
• Transitioning from a successful 10-year career in hospitality management, I am armed with outstanding customer service skills and a detail-oriented mindset. Applying a wealth of experience in client satisfaction and operational management to transition effectively into the automotive service industry and exceed customer expectations.
• Former IT specialist seeking to leverage a strong background in problem-solving and client support into the automotive service sector. Excited to apply analytical skills and a passion for technology to deliver exceptional vehicle care and serve a community of car owners with diligence and expertise.
• As a recent automotive technology graduate, I am excited to begin my journey as a Service Advisor, bringing fresh industry knowledge, a fervent zest for car mechanics, and a strong commitment to customer service excellence.
• Eager to embark on a career as a Service Advisor, I offer a fresh perspective, an unwavering dedication to learning, and a robust foundation in customer interaction from previous volunteer and part-time retail experiences. Motivated to deliver high-quality service that mirrors a dealership’s reputation for excellence.

Extra service advisor resume sections and elements

Creating a winning service advisor resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling service advisor resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Service Advisor resume?

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Service Advisor job description

A Service Advisor is a professional who assists customers at a car dealership to understand their car’s maintenance or repair options and answers customer questions before they are scheduled with a Technician.

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February 11, 2022

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Senior Recruitment Manager

Use this Service Advisor job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Service Advisor responsibilities include:

• Greeting customers and directing them to available mechanics
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

Want to generate a unique job description?

Looking for a job.

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. 

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Manage and oversee the dealership’s workflow and schedule
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Requirements and skills

• Proven work experience as a Service Advisor or similar role
• A strong understanding of automotive technology and the automotive industry
• Proficiency with industry-specific software
• Excellent customer service, interpersonal and communication expertise
• Strong organizational, decision-making and problem-solving skills
• Relevant training and/or certifications as a Service Advisor

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Service Advisor Job Description [Updated for 2024]

In the evolving world of customer service, the role of a Service Advisor has never been more crucial.

As the face of customer interactions, the demand for skilled professionals who can navigate, enhance, and safeguard our service standards continues to grow.

But what are the real expectations from a Service Advisor?

Whether you are:

• A job seeker aiming to understand the heart of this role,
• A hiring manager defining the perfect candidate,
• Or merely curious about the dynamics of a Service Advisor role,

You’ve come to the right place.

Today, we introduce a flexible Service Advisor job description template, crafted for effortless posting on job boards or career sites.

Without further ado, let’s dive into it.

Service Advisor Duties and Responsibilities

Service Advisors play a crucial role in the automotive industry, acting as a bridge between clients and technicians, and are accountable for ensuring that all customer requirements are met.

They also play a significant part in retaining customer satisfaction by providing excellent customer service.

Their duties and responsibilities include:

• Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
• Developing cost estimates for automotive repairs or maintenance
• Advising customers on necessary/suggested services and options
• Coordinate with automotive technicians to ensure timely completion of work
• Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
• Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
• Building and maintaining strong, long-lasting customer relationships
• Ensuring that the customers understand the work that was done and the charges involved
• Managing administrative tasks such as paperwork and records related to the service provided
• Order necessary parts and supplies to perform the repairs
• Follow up with customers to ensure satisfaction and generate leads

Service Advisor Job Description Template

We are looking for a customer-oriented Service Advisor.

The Service Advisor will act as the liaison between the customer and the service technicians, working with the customer to determine their vehicular problems and the services needed.

This role involves managing all service walk-ins, scheduling appointments, and building long-term relationships with our customers to ensure we provide a top-notch customer experience.

Responsibilities

• Greet customers and direct them to available service consultants
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide estimates to clients and explain the repair process and costs
• Update customers on the status of their vehicles and any additional service required
• Schedule appointments and follow-ups
• Work with the team to ensure the workshop is clean and tidy
• Prepare invoices and process payments
• Observe strict confidentiality of all customer information and dealership procedures

Qualifications

• Proven work experience as a service advisor or similar customer service role
• Knowledge of vehicle components and services
• Ability to communicate technical information to non-technical clients
• Excellent interpersonal and customer service skills
• Good problem-solving skills and ability to handle complaints
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with dealership software
• High school diploma or equivalent; a degree in Business or relevant field is a plus
• 401(k) plan
• Health and dental insurance
• Life insurance
• Vacation and paid time off
• Employee discounts
• Training and development opportunities

Additional Information

• Job Title: Service Advisor
• Work Environment: This position requires working in an auto-dealership environment. The role involves direct contact with customers and interaction with service technicians.
• Reporting Structure: Reports to the Service Manager.
• Salary: The salary is based on candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $50,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Service Advisor Do?

Service Advisors play a crucial role in automobile dealerships, repair shops, and service centers.

They essentially act as a liaison between customers and the service technicians, serving as the main point of contact for the customer.

Their primary role is to work with customers to understand their vehicle issues and relay this information to the technicians.

They may also provide initial diagnoses and service recommendations based on the customer’s descriptions and their own knowledge.

Service Advisors communicate estimates for repairs or maintenance to the customers, ensuring that they understand the work that will be done and the associated costs.

Once the work is complete, the Service Advisor relays any additional information from the technicians to the customer, such as potential future issues or maintenance needs.

They are also responsible for managing the scheduling of appointments and tracking the progress of work to ensure it is completed on time.

Service Advisors often help to handle customer complaints and concerns, ensuring that the customer is satisfied with the service they receive.

In some cases, they might also take on administrative tasks, such as processing payments and maintaining customer records.

Service Advisor Qualifications and Skills

A successful service advisor should possess a variety of skills and qualifications that enable them to efficiently interact with clients and meet their needs.

These include:

• Exceptional interpersonal skills to interact effectively with clients, understand their needs, and build strong relationships.
• Excellent communication skills to clearly explain the services offered, understand clients’ requests, and convey any necessary information regarding services and products.
• Strong customer service skills to ensure client satisfaction, handle any complaints or issues, and maintain a positive company image.
• Technical knowledge to understand the services and products offered, advise clients appropriately, and answer any technical queries.
• Problem-solving skills to identify and rectify any issues that may arise, and provide effective solutions to clients’ problems.
• Time management skills to manage multiple tasks, prioritize effectively, and ensure all tasks are completed promptly and efficiently.
• Knowledge of sales principles to effectively upsell products and services, increasing company revenues.
• Attention to detail to accurately understand and fulfill client requests, record information, and maintain client records.

Service Advisor Experience Requirements

A Service Advisor typically starts their career in entry-level positions where they garner essential skills and gain an understanding of the automotive industry.

These initial roles could include positions such as Customer Service Representative, Sales Associate, or Receptionist in an auto dealership or related business.

During the first 1 to 2 years, the Service Advisor builds their knowledge of automotive services and repairs, learns how to communicate effectively with customers and technicians, and gains experience in scheduling service appointments and managing customer complaints.

Between the 3rd and 5th year, Service Advisors should have honed their skills and expertise in managing all aspects of service department operations.

They should have gained proficiency in working with warranty and service contract coverage, understanding and explaining complex technical information, and developing and maintaining strong customer relationships.

Those with more than 5 years of experience in the field may have acquired some managerial skills, positioning them for roles such as Service Manager or Fixed Operations Manager.

Such positions would require them to oversee the entire service department, manage a team of Service Advisors and Technicians, and ensure high customer satisfaction levels.

Continued education and certifications, such as the Automotive Service Excellence (ASE) certification, can also add to a Service Advisor’s experience and employability.

Service Advisor Education and Training Requirements

Service Advisors typically have a high school diploma or equivalent.

However, many employers prefer candidates with some postsecondary automotive training or experience in a customer service environment.

Vocational and postsecondary schools offer programs in automotive service technology, which can be beneficial for individuals interested in becoming a Service Advisor.

These programs typically take between six months to a year to complete, and they provide students with a comprehensive understanding of automotive repair and service.

Most of the training for a Service Advisor takes place on the job, and involves learning about the specific products and services offered by the employer.

This training may be supplemented by online or in-person training courses provided by car manufacturers and independent training companies.

Service Advisors may also benefit from certification through the National Institute for Automotive Service Excellence (ASE).

This certification, while not mandatory, signifies a high level of competency and can enhance job prospects.

Continuing education is important for Service Advisors as automotive technology is constantly changing and advancing.

Therefore, remaining up-to-date with these changes is paramount to remain competent in the role.

Service Advisor Salary Expectations

A Service Advisor can expect to earn an average salary of $50,405 (USD) per year.

This salary may fluctuate depending on factors such as work experience, location, and the company they work for.

Service Advisor Job Description FAQs

What skills does a service advisor need.

Service Advisors should possess excellent communication and interpersonal skills to effectively interact with customers and understand their needs.

They should also have strong problem-solving skills to help resolve customer issues efficiently.

Technical understanding of automotive systems and parts is also beneficial.

Good organizational skills, attention to detail, and the ability to multi-task are also essential.

Do Service Advisors need a specific degree or certification?

While a specific degree is not necessary for a Service Advisor role, a high school diploma or equivalent is generally required.

Some employers may prefer candidates with a degree or certification in automotive technology, customer service, or a related field.

Experience in customer service or automotive repair is usually highly valued.

What should you look for in a Service Advisor resume?

When reviewing a Service Advisor resume, look for previous customer service experience, particularly in the automotive industry.

Technical knowledge and understanding of automotive systems is also a plus.

You should also look for evidence of strong communication and interpersonal skills, problem-solving skills, and an ability to handle multiple tasks simultaneously.

What qualities make a good Service Advisor?

A good Service Advisor is customer-focused and takes the time to understand each customer’s needs and concerns.

They have excellent communication skills, allowing them to explain complex automotive issues in a way customers can understand.

They also demonstrate patience and empathy when dealing with customers.

A good Service Advisor is also detail-oriented and efficient, capable of handling multiple tasks in a fast-paced environment.

Is it difficult to hire Service Advisors?

Hiring Service Advisors can be challenging due to the unique mix of skills required for this role, including both customer service and technical automotive knowledge.

However, with a clear job description, competitive salary and benefits, and a good recruitment strategy, it is possible to attract high-quality candidates for the Service Advisor role.

And there you have it.

Today, we’ve shed light on what it truly means to be a service advisor .

Surprise, surprise?

It’s not just about managing customer complaints.

It’s about shaping exceptional customer experiences, one interaction at a time.

Armed with our comprehensive service advisor job description template and real-world scenarios, you’re fully prepared to take the next step.

But why draw the line there?

Explore further with our job description generator . It’s your go-to tool for crafting precise job listings or polishing your resume to excellence.

Every customer interaction is an opportunity to make a difference.

Let’s shape those experiences. Together.

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How to Become a Service Advisor (Complete Guide)

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Chasing the Thrill: The Realities of Working in Extreme Conditions

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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• Automotive Service Advisor

Automotive Service Advisor Resume Examples

Automotive Service Advisors work in car dealerships and are responsible for liaising with customers who bring their cars in for repair. Typical work activities seen on Automotive Service Advisor resume samples include greeting customers, answering to their inquiries, acting as a liaison between the customer and the mechanic, and preparing repair orders. A successful example resume for the job highlights qualifications like communication and interpersonal skills, car repair familiarity, accuracy, attention to details, computer competencies, and teamwork. Eligible candidates hold a high school diploma or the equivalent.

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Use these Automotive Service Advisor samples as a guideline or visit our extensive library of customizable resume templates .

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Looking for cover letter ideas? See our sample Automotive Service Advisor Cover Letter .

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Additional Mechanics Resume Samples

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Automotive Service Advisor Resume Samples

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0-5 years of experience

Served as the primary point-of-contact for all automotive service and repair matters, and understood customer’s issues in order to arrange appropriate service level, while managing their auto repair needs to successfully meet service delivery standards.

• Provided a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Produced repair orders for customers with full transparency including cost and time estimates.
• Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
• Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.
• Initiated automotive services and repairs. Ascertained automotive problems and services. Verified warranty and service contract coverage. Developed estimates and prepared repair orders. Maintained automotive records. Developed customer rapport with a professional, personable, and positive manner.
• Attained the highest Customer Service Index (CSI) of all the [company name] Service Writers.
• Authored and produced a set of Desk Procedures for all [company name] Service Writers.

Provided written cost estimate for service parts.

• Advised customers on maintaining vehicles as prescribed in manufacturers’
• Ensured maintenance of dealership standards.
• Followed all company safety policies and procedures and reported accidents.
• Advised customers of parts ordered and made appointment for installation.
• Interpreted warranty information and policies to customers.

6-10 years of experience

Oversaw the operations of complete service department

• Provided vital communication between technicians and customers
• Managed store inventory including sourcing specialty parts and supplies
• Offered information on other repair services and warranties
• Worked with customer’s existing warranty companies to facilitate repairs effectively
• Assisted customers with information in regards to parts compatibility for their vehicles
• Schedule service appointments, write repair orders and estimates

Provided professional, timely, and courteous service by listening carefully to customers, presenting Sears Automotive products clearly, and teaming with technicians

• Used company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care
• Described automotive issues and systems to customers to help them understand their vehicle problems
• Worked a full time schedule while attending a year round private aeronautics college and maintaining a 4.0 GPA.

Performed Advanced Automotive Repairs

• Responsible for customer satisfaction
• Maintained standards and procedures of company
• Maintained clean and neat appearance of work station
• Resolved any customer complaints to ensure customer satisfaction

Scheduled appointments for customer’s vehicle repairs and maintenance.

• Completed repair orders for vehicle warranty repairs and customer repairs.
• Dispatched repair orders to the appropriate technician for completion.
• Acted as the liaison between the customer and the repair technician.
• Completed estimates for vehicle repairs and obtained authorization for service sales.
• Completed cashier transactions for all vehicles serviced.

Develop and implement customer service and rigorous sales experience.

• Daily handling of fast paced, demanding work environment.
• Daily handling of customer complaints, specific requests, and problem-solving situations.
• Develop a working knowledge of vehicle service requirements.
• Develop a detailed knowledge of specialty services.
• Accurately and efficiently present both need-based and incentive-based sales opportunities.
• Maintain a calm spirit in the face of detailed and demanding work environment.
• Greet customers, answer phones, make & confirm appointments. Perform as a liaison between the customer and service technician. Review service history w/ clients and make recommendations based on needs, requests & concerns.
• Negotiate & Prepare Service agreements & estimates for repairs & services needed. Prepare invoices for services rendered & rental agreements. Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.
• Commission outside vendors and sublets needed to meet service agreements (i.e. Insurance agencies and warranty companies).
• Survey follow-up via phone or e-mail regarding service experience for customer retention.
• Stay update w/ special program benefits, special offers and product knowledge.
• Maintain a monthly CSE score of 90% or better.

Meet and greet customers with a smile, listen to requests or concerns, and provide solutions with efficiency.

• Recommend services based on evaluations, Maintenance Service Intervals, and customer requests.
• Manage purchasing of parts, appointment scheduling, and customer satisfaction.
• Highest in sales year-to-date as a part time associate.

Sound knowledge of the standard practices, methods, tools and equipment of the automotive mechanic trade. Extensive knowledge displayed to enhance work order production and csi standards.

• Solid skill in the diagnosis and repair of major defects in motor defects in motor equipment.
• Exceptional ability to create work orders and enter data in company management computer system.
• In-depth knowledge of the basic principles and techniques of supervision.

Advise customers about necessary service for routine vehicle maintenance.

• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Write brief descriptions of problem(s) on the repair order to help mechanic locate problem.
• Explain the work performed and the charges to the customer.
• Handle customer complaints.

Automotive service sales and warranty service.

• Determine specific problem source with the customer’s vehicle and advise them about required service and best solutions.
• Enter a repair order and coordinate with service technicians to establish time, cost, and delivery estimates.
• Discuss, suggest, and sell preventative maintenance packages that best fit the customer’s needs.
• Keep customer informed of the status of repair and service for their vehicle and deliver the vehicle when finished. Describe and explain the work that was performed and insure customer satisfaction.

Advise customers on taking care of their vehicles with periodic maintenance.

• Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.
• In case of additional repairs inform the customers promptly.
• Deliver repaired vehicles to customers on time.
• Adhere to company safety standards, policies and procedures.
• Greet clientele and assist themwith any inquiries they may have.
• Keep patrons informed on completion times, service expenses, and possible changes.
• Contact customers when special order and warranty parts arrive and schedule for repairs.
• Complete vehicle delivery and conduct pre-book appointments for recommended services.
• Maintain dealer required effective labor rate over $85; two-month best ELR of $90
• Education of customer service survey and attain factory required 87% CSI score.
• Individual service sales of $40,000 (November 2014).
• Team sales of parts totaling $52,500 (November 2014).
• Proficient in working with extended warranty companies, i.e. Zurich, Ownershield, AUL, National.

Scheduled appointments

• Explained service work to customer
• Maintained CSI at or above company standards
• Worked with customer and technician to identify required maintenance
• Documented vehicle problems on service order
• Performed road tests of customer vehicles
• Made repair estimates
• Offered additional services and repairs to customers
• Advised customers on necessary/suggested services
• Met dealership’s standards for repair/order production
• Obtain customer vehicle data and determine nature of mechanical problem.
• Handle minor customer complaints.
• Follow up progress of each repair order.
• Interpret warranty information and policies to customers.
• Assist the service manager when necessary.

Automotive Service Advisor Duties and Responsibilities

To make sure that customers are satisfied and their cars are operating properly, Automotive Service Advisors must be able to perform a wide variety of tasks. We analyzed several job listings to identify these core Automotive Service Advisor duties and responsibilities.

Assess Customer Needs The reason customers come to Automotive Service Advisors generally is because they are having issues or questions with their vehicles. So the most important task of an Automotive Service Advisor is to assess what the customer needs in order to get their vehicles operating properly. Customers discuss with Automotive Service Advisors the issues that they are having with their vehicle, and Automotive Service Advisors work to find solutions.

Write Service Orders After assessing the needs of their customers, Automotive Service Advisors must write out service work orders so that their mechanics can begin to service these vehicles. Automotive Service Advisors write out all the concerns of the customer so that repairs can be done to the vehicle. One of the key jobs of an Automotive Service Advisor is to take the language that the customer uses, and translate the problems into standard repair terminology for the mechanics to be able to perform the proper work on the vehicle.

Schedule Appointments Automotive Service Advisors usually work on an appointment basis, and they must generally set these customer appointments themselves or manage an online appointment system. This requires them to be highly organized and on top of their schedules. It is important that they are not double scheduling customers, and that they schedule the work for their mechanics properly as well. This will ensure that the customers receive a smooth and high quality service experience.

Promote Services Automotive Service Advisors also promote sales for their dealerships. They do this by speaking with customers about new products, services and scheduled maintenance that they can have performed on their vehicle to help it with its overall performance. Customers generally do not know everything about their cars, or the items available for their vehicles, so Automotive Service Advisors work to inform customers about different aspects, vehicle care and maintenance that can get their vehicles operating more efficiently.

Automotive Service Advisor Skills

Automotive Service Advisors are highly organized workers, who have the ability to multi-task and work in a stressful environment. They work to make the customer experience at an automotive dealership as smooth as possible. Along with these skills, employers also look for Automotive Service Advisors that have the following skills. Core skills: Based on the job listings that we looked at, employers want Automotive Service Advisors to have these core skills. If you are seeking employment as an Automotive Service Advisor, focus on the following.

• Previous experience and a working knowledge of automobiles
• Customer service skills.
• Sales experience
• Proficiency with computers and technology
• Ability to communicate complex technical concepts to laypeople

Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.

• Prior automobile sales experience
• Prior automobile technician experience
• A certification through the National Institute for Automotive Service Excellence
• Retail experience.

Automotive Service Advisor Resources

We scoured the Web to find the best industry resources to help you continue your research about Automotive Service Advisors. From books to industry groups, this list is packed with opportunities to learn, connect and engage. On the Web

Auto Dealer – this website has loads of automotive industry news, as well as loads of information on service for Automotive Service Advisors.

AutoServiceWorld – this website is a one stop shop for automotive news, product information as well as events for industry professionals.

Automotive Service Training – this website includes information about workshops and training for Automotive Service Advisors, as well as a blog with tips on service and increasing sales. Industry Groups

ASE – The National Institute for Automotive Service Excellence was created in 1972 to improve the quality of vehicle repair and service by providing tests and certifications for automotive professionals.

ASA – The Automotive Service Association has been around since 1951 helping to advance professionalism and excellence within the automotive repair industry. Books

Technical Knowledge for Service Advisors – this book by Gregory Marchand helps Automotive Service Advisors learn how to understand technician repair lingo so that they can communicate effectively with their customers.

Becoming an Automotive Service Advisor – written by Roger Weissman, this book details information on how to become an Automotive Service Advisor for those interested in making a job into a growing field.

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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -

Gabriela Barcenas

Gabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.

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Service Advisor Resume Examples

Writing a service advisor resume can be a daunting task, especially if you are not sure where to start. However, with the right guidance and resources, you can develop an effective service advisor resume that showcases your relevant skills, experience and qualifications. This guide provides an overview of how to write an effective service advisor resume, from developing the content, to formatting and formatting tips. Additionally, we provide service advisor resume examples and best practices for creating an outstanding resume. With this guide, you will be well on your way towards creating a resume that will help you stand out and land your next job.

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Service Advisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Dynamic and results- driven Service Advisor with 15+ years of experience in automotive customer service, repair, and sales. Proven ability to effectively respond to customer inquiries, accurately assess vehicle problems, and provide expert advice and guidance on the best service and repair options. Experienced in building and fostering strong customer relationships to maximize customer loyalty and long- term satisfaction.

Core Skills :

• Exceptional customer service and communication skills
• Knowledge of vehicle diagnostics, repair, and maintenance
• Strong organizational and problem- solving skills
• Proficient in Microsoft Office and service management software
• Ability to work in fast- paced, high- pressure environment

Professional Experience : Novatech Automotive | Service Advisor | 2016- Present

• Receive customer inquiries and assess vehicle problems
• Provide expert advice and guidance on repair and maintenance options
• Schedule service appointments with customers and technicians
• Accurately document customer concerns and repair orders
• Develop customer relationships and foster customer loyalty

Breezy Motors | Service Advisor | 2014- 2016

• Identified and diagnosed vehicle problems and provided repair solutions
• Researched and sourced OEM parts and accessories
• Managed customer accounts and created customer invoices
• Provided detailed explanations of repair processes and costs
• Ensured customer satisfaction and loyalty through excellent customer service

Education : Bachelor of Science in Automotive Technology | River Valley University | 2012

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Service Advisor Resume with No Experience

Recent high school graduate seeking an entry- level Service Advisor role in a customer- oriented environment. Keen to apply excellent communication and problem- solving skills to ensure customer satisfaction.

• Excellent communication and interpersonal skills
• Customer service orientation
• Adaptability
• Problem- solving and troubleshooting
• Strong organizational skills
• Ability to multitask
• Basic computer literacy

Responsibilities

• Greet customers in a friendly and professional manner
• Listen to customer’s concerns and advise solutions
• Explain vehicle repair services and costs
• Schedule appointments and manage customer data
• Provide customers with accurate estimates on repair time and cost
• Process customer payments and maintain accurate records
• Follow up with clients to ensure satisfaction

Experience 0 Years

Level Junior

Education Bachelor’s

Service Advisor Resume with 2 Years of Experience

Dedicated and knowledgeable Service Advisor with 2+ years of experience providing excellent service to customers. Experienced in working with clients to identify their needs, provide product and service information, and resolving issues. Skilled at using the latest computer technology to accurately document customer service- related jobs. Adept in multi- tasking and maintaining a positive attitude in fast- paced environments.

• Customer Service
• Product Knowledge
• Problem Solving
• Communication
• Record Keeping
• Computer Proficiency
• Time Management

Responsibilities :

• Greeted customers upon arrival and assessed their needs
• Provided customers with accurate product and service information
• Distributed customer service paperwork correctly
• Ensured customers were well informed of their vehicle status
• Managed customer accounts, including billing and payments
• Advised customers on additional services and products
• Assisted with scheduling and follow- up services
• Resolved customer complaints and inquiries in a timely manner
• Utilized the latest computer software to accurately document jobs

Experience 2+ Years

Service Advisor Resume with 5 Years of Experience

An experienced and dedicated Service Advisor with 5 years of automotive experience in providing excellent customer service for automotive service visits. Possess a strong knowledge of the automotive industry, customer service and repair services. Skilled in problem solving, communication, and working in a fast- paced environment.

• Excellent communication and customer service skills
• Strong knowledge of automotive parts and services
• Able to maintain professional and positive attitude in high- pressure situations
• Proficient in using various computer software programs
• Ability to multitask and prioritize tasks
• Greet customers and provide excellent customer service
• Provide detailed information about services and products
• Provide customers with estimates and cost of repair services
• Process repair orders and coordinate with the service department
• Create work orders and follow- up with customers
• Maintain accurate records of customer service visits
• Answer customer inquiries and resolve any customer complaints
• Assist with sales of automotive parts and services

Experience 5+ Years

Level Senior

Service Advisor Resume with 7 Years of Experience

Highly experienced Service Advisor with 7 years of experience in customer service and automotive maintenance. Proven ability to build relationships with customers and suggest services to meet their needs. Experienced in managing customer service operations and leading service teams. Possess excellent problem solving, communication and organizational skills. Demonstrated ability to work with a diverse customer base.

• Customer service
• Automotive maintenance
• Problem solving
• Relationship building
• Team management
• Greet customers and evaluate their needs.
• Explain services to customers and answer any questions they may have.
• Schedule maintenance services and make appointments for customers.
• Initiate service order process, keep customer informed and escalate customer concerns as needed.
• Monitor service team performance and ensure quality of customer service.
• Keep records of customer service transactions and complete paperwork.
• Manage customer service operations and develop strategies to improve customer satisfaction.
• Assist in resolving customer complaints and escalate issues as needed.
• Maintain up- to- date knowledge of products, services, and pricing.

Experience 7+ Years

Service Advisor Resume with 10 Years of Experience

A highly experienced Service Advisor with 10 years of experience in automotive services, customer service, and administrative support in the automotive industry. Possessing excellent customer service skills and a friendly attitude, able to handle tasks with professionalism and efficiency. A motivated individual with the ability to listen to customer needs and provide the best solution for their problems.

• Automotive Service Knowledge
• Excellent People Skills
• Organization & Time Management
• Problem- Solving & Decision Making
• Automotive Repair & Maintenance
• Excellent Computer Skills
• Demonstrated Customer Service Skills
• Greet customers in a friendly and courteous manner
• Provide customers with accurate estimates and invoices
• Provide accurate and timely information about vehicle repairs and maintenance
• Track and maintain records of customer service history
• Ensure customer satisfaction with the services provided
• Receive and process payments accurately
• Liaise with mechanics and service managers to ensure customer requests are met
• Maintain a clean and organized environment in the service area
• Address customer complaints in a timely and efficient manner.

Experience 10+ Years

Level Senior Manager

Education Master’s

Service Advisor Resume with 15 Years of Experience

A service advisor with over 15 years of experience providing exceptional customer service to both commercial and private clients. Highly experienced in providing specialized technical advice, recommendations and solutions to automotive- related problems. Proven ability to build and maintain successful working relationships with clients and colleagues. Committed to providing the highest level of customer service and satisfaction.

• Excellent customer service and interpersonal skills
• Knowledge of automotive systems, repairs and maintenance
• Strong problem- solving and troubleshooting capabilities
• Good knowledge of automotive parts and accessories
• Excellent organizational, communication and prioritizing skills
• Proficiency in various computer applications
• Provide exceptional customer service to clients
• Inspect vehicles to determine needed maintenance or repairs
• Advise customers on the best automotive parts, products and services
• Discuss service and repair needs with customers
• Develop cost estimates for parts and services
• Ensure customers are aware of all available services and products
• Maintain accurate records of customer service and repair information
• Keep up- to- date with automotive products, services, and technologies
• Perform administrative duties, such as scheduling appointments
• Ensure compliance with all applicable regulations and safety procedures.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Service Advisor resume?

A Service Advisor resume should give potential employers a good idea of the qualities and qualifications you have that make you the ideal candidate for the job. Here is a list of items you should include in your Service Advisor resume:

• Education: Include the educational institutions where you received your relevant credentials.
• Experience: List any previous jobs you have had that demonstrate your ability to do the job, such as customer service or mechanical repair. If you have been in the industry for some time, include the years of experience you have.
• Skills: Highlight the skills you possess that are essential for the job. This could include customer service, communication, problem solving, and computer skills.
• Professional Certifications: If you have any certifications in the automotive industry, make sure to list them.
• Achievements: Demonstrate your success in customer service and technical proficiency by listing any awards, customer feedback, and customer satisfaction ratings you have earned.
• Professional References: Include the names, contact information, and relationship of any professional references that can vouch for your qualifications.

What is a good summary for a Service Advisor resume?

A good summary for a Service Advisor resume should include a brief overview of the candidate’s key skills and qualifications. It should also highlight the applicant’s experience in providing customer service and in managing the day-to-day operations of a service department. The summary should also mention the applicant’s knowledge of the service industry, including familiarity with the latest tools, technologies, and regulations. Additionally, the summary should emphasize the candidate’s ability to build relationships with customers and to ensure that they are satisfied with their service experience.

What is a good objective for a Service Advisor resume?

A service advisor is a key position within an automotive service department. They provide customer service, manage customer relations, troubleshoot and resolve customer issues, and coordinate with team members to ensure customer satisfaction. A good objective for a service advisor resume should highlight your customer service, problem-solving, and communication skills, as well as your experience in a customer service or automotive environment.

• Demonstrate customer-oriented skills and the ability to build and maintain customer relationships.
• Utilize advanced problem-solving and communication skills to troubleshoot and resolve customer issues.
• Possess experience in a customer service or automotive environment.
• Show strong organizational and multitasking abilities to effectively manage customer relations.
• Demonstrate proficiency in the latest automotive technologies to provide excellent customer service.
• Ability to work in a fast-paced environment with excellent attention to detail.

How do you list Service Advisor skills on a resume?

When writing a resume for a Service Advisor role, it is important to highlight the skills and qualifications that are most relevant to the job. Service Advisors are responsible for providing high-quality customer service, so employers usually look for individuals with strong communication and problem-solving skills. Here are some sample skills to list on a resume when applying for a Service Advisor job:

• Knowledge of automotive systems and parts: Service Advisors should have a basic understanding of automotive systems, components and repair processes.
• Ability to work under pressure: Service Advisors may regularly be faced with multiple customer interactions and deadlines, so they must be able to work efficiently and effectively in a fast-paced environment.
• Strong customer service skills: Service Advisors should have excellent communication and interpersonal skills, enabling them to provide a high level of customer service and build strong relationships with customers.
• Problem-solving abilities: Service Advisors should be able to quickly identify and resolve customer issues, while also providing solutions to prevent future issues.
• Time management skills: Service Advisors must be able to manage their workload and prioritize tasks in order to meet customer needs in a timely manner.
• Ability to upsell services: Service Advisors should be knowledgeable about the company’s services and be able to upsell services to customers.

By including these skills on your resume, you can demonstrate to employers why you are the ideal candidate for the job.

What skills should I put on my resume for Service Advisor?

A Service Advisor is responsible for providing customer service, scheduling service appointments, and coordinating with mechanics and other service staff to ensure that customers have the best possible experience. To be a successful Service Advisor, you’ll need to have a strong set of skills. Here are some skills to include on your resume when applying for a Service Advisor position:

• Excellent Customer Service: Service Advisors need to be excellent communicators who can build strong relationships with customers. They should also be able to provide outstanding customer service, handle customer complaints, and resolve any issues that come up.
• Organizational Skills: Service Advisors need to be able to multi-task and keep track of multiple customer requests and inquiries. They should also have good organizational skills to ensure that appointments and paperwork are organized and up-to-date.
• Technical Knowledge: Service Advisors should have a good understanding of the products and services that are offered by their company. They should also be able to diagnose customer issues and provide detailed information to mechanics in order to ensure efficient and accurate repairs.
• Problem-solving: Service Advisors should be able to identify and troubleshoot customer issues quickly and efficiently. They should also be able to come up with creative solutions to difficult customer problems.
• Interpersonal Skills: Service Advisors need to have strong interpersonal skills in order to interact with customers and staff. They should be able to work well in a team environment and be able to manage different personalities.

By having the right skills, you can increase your chances of getting hired as a Service Advisor. Make sure to include these skills on your resume to demonstrate why you are the perfect candidate for the position.

Key takeaways for an Service Advisor resume

When writing a resume for a service advisor position, key takeaways are essential for demonstrating the skills and knowledge needed for the job. The following tips will help you craft a resume that stands out from other applicants:

• Highlight Your Technical Knowledge: As a service advisor, you must have a thorough understanding of automotive systems and repairs. Make sure to include any technical certifications you possess and detail the types of repairs and maintenance you are capable of performing.
• Show Your Communication Skills: Service advisors must be able to effectively communicate with customers and colleagues. Showcase your communication abilities by including examples of customer service experience or other areas where you have demonstrated strong interpersonal skills.
• Detail Your Experience: It is important to include both your professional and educational experience on your resume. Outline any relevant jobs you have had as a service advisor and detail your education, including any advanced courses you have taken in the automotive industry.
• Demonstrate Your Organizational Abilities: Service advisors must have excellent organizational skills in order to keep track of customers’ service records and requests. Include examples of any organizational tasks you have performed in the past or any initiatives you took to improve processes in your workplace.

By highlighting your technical knowledge, communication skills, experience and organizational abilities, you can create a successful service advisor resume. Following these tips will help ensure that you stand out to potential employers and take the first step towards landing the job.

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6 Service Advisor Resume Examples and Templates for Your Successful 2024’s Job Search

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• • Provided exceptional customer service to over 100 customers daily, resulting in a 95% customer satisfaction rate.
• • Communicated with sales staff and mechanics to ensure efficient scheduling, improving productivity by 20%.
• • Created and updated work orders and reviewed all invoices, achieving 98% billing accuracy.
• • Maintained strong relationships with customers and vendors, contributing to a 15% increase in vendor collaboration.
• • Handled customer inquiries and complaints effectively, reducing resolution time by 25%.
• • Trained new hires on customer service protocols and software tools, enhancing team performance.
• • Assisted over 80 customers per day with tire purchases and appointments, maintaining a satisfaction rate of 90%.
• • Liaised between sales and technical staff to streamline communication, improving service efficiency by 18%.
• • Updated customer records regularly and ensured accurate transaction processing.
• • Researched and resolved customer issues promptly, reducing average resolution time by 15%.
• • Implemented customer feedback strategies, resulting in a 10% increase in positive reviews.
• • Assisted with creating and updating work orders for the service department, ensuring data accuracy.
• • Supported mechanics by coordinating part availability and work schedules.
• • Managed customer appointments and follow-ups, enhancing customer retention by 10%.
• • Facilitated communication between the service department and sales staff, improving overall workflow.

Service Advisors are the lifeline that connects customers with the mechanics who keep their vehicles running smoothly. Their role goes beyond just managing transactions; they build trust and ensure satisfaction. You can count on them to be the friendly faces and knowledgeable voices customers rely on during vehicle maintenance visits.

Being a successful Service Advisor means having excellent communication skills and a deep understanding of automotive systems. Your knowledge in these areas will make you invaluable, especially when explaining complex repairs or services to customers. A well-crafted Service Advisor resume should reflect these skills and highlight your ability to provide outstanding customer service.

Technical Service Advisor Resume Example

As a Technical Service Advisor, you're the go-to person for solving technical issues and providing product support. Your resume should showcase your experience with troubleshooting, customer service, and technical documentation, among other things. Highlight your skills in areas like coding, network systems, and software management. Don't forget to add soft skills like communication, empathy, and team collaboration to show you can connect well with your colleagues and clients. Remember, your Service Advisor resume should demonstrate a balance of technical expertise and exceptional people skills to stand out.

Senior Service Advisor Resume Example

Senior Service Advisors in a company handle customer relations and service appointments, ensuring all client needs are met efficiently. Your resume should list responsibilities such as managing service schedules, advising customers on necessary repairs, and maintaining detailed service records. Don’t forget to highlight hard skills and technologies like proficiency in automotive software systems and a strong grasp of inventory management. Soft skills are equally important; focus on adding strong communication abilities, teamwork, and problem-solving skills to your list. Remember, a Service Advisor resume should reflect both technical expertise and interpersonal skills to stand out effectively.

Automotive Service Advisor Resume Example

Managing customer interactions, service schedules, and repair orders, an Automotive Service Advisor plays a crucial role in an auto service center’s operations. On your resume, list responsibilities like customer consultation, billing, and coordinating with mechanics; these highlight your capability. Be sure to spotlight your technical skills, such as proficiency with diagnostic tools and software. Also, highlight people skills like communication, conflict resolution, and time management. Always remember: your resume should reflect not just your skills, but how well you can connect with and serve your customers.

Entry-Level Service Advisor Resume Example

As an Entry-Level Service Advisor, you're the primary liaison between customers and the service department, ensuring their needs are met efficiently and effectively. Your resume should reflect responsibilities like scheduling appointments, creating service orders, and providing detailed estimates. Highlighting your proficiency with automotive software and customer management systems showcases your technical capabilities. You should also mention your strong communication and problem-solving skills, which help in handling customer inquiries and concerns. Remember, a standout detail for your resume is showcasing your ability to build and maintain customer relationships.

Customer Service Advisor Resume Example

Customer Service Advisors are crucial in handling customer inquiries and resolving issues while maintaining a positive relationship between the company and its clients. Your resume should highlight responsibilities like managing client accounts, dealing with customer complaints, processing orders and returns, and providing product information. Don’t forget to emphasize hard skills, such as proficiency in CRM software and the ability to analyze customer data and trends. Make sure to mention people skills like empathy, effective communication, and problem-solving abilities, as these are key in ensuring customer satisfaction. Remember, your resume should present a compelling narrative that showcases your ability to enhance customer experiences and support company goals.

Looking for more specific tips? Check all related jobs’ resume guides here:

• Entry-Level Service Advisor resume
• Senior Service Advisor resume
• Customer Service Advisor resume
• Technical Service Advisor resume
• Automotive Service Advisor resume

The most important tips for Service Advisor resumes:

Go for a clean and organized layout that’s easy on the eyes. Separate sections distinctly with headings and use bullet points for clarity. Your goal is to make information accessible at a glance.

Focus on past roles that demonstrate your proficiency as a Service Advisor. Detail your experience with customer service, problem-solving, and managing automotive services. This shows recruiters you have the appropriate background.

If you have expertise in specific software or tools, list them clearly. Systems like CDK and Reynolds & Reynolds are particularly relevant. Highlighting these skills can set you apart from other candidates.

Place your educational background and any certifications in automotive service prominently. These credentials can reinforce your suitability for the role. Certifications like ASE can be particularly impressive to potential employers.

Use numbers to give context to your accomplishments. For example, mention the increase in customer satisfaction ratings or the number of service tickets managed per month. This adds concrete value to your resume.

Your resume should ideally fit onto one page. Only include the most pertinent information. This keeps the document streamlined and prevents overwhelming the reader.

Must-Have Sections on a Service Advisor Resume:

A service advisor resume needs essential sections that highlight your skills and experiences, giving potential employers a clear understanding of your capabilities.

• Contact information: This section should include your full name, phone number, email address, and physical address. It’s important to put this information at the top so employers can quickly find how to reach you. Providing accurate contact information is fundamental for potential job offers or interview requests.
• Summary or objective: This section provides a concise snapshot of your professional background or career goals. A well-crafted summary can grab the reader's attention and encourage them to read further. It should briefly summarize your experience, skills, and what you bring to the table.
• Work experience: List your previous jobs in reverse chronological order, starting with the most recent. For each position, include job title, company name, dates of employment, and bullet points detailing your responsibilities and achievements. This section demonstrates your career progression and the relevant experience you have in the field.
• Education: Mention your relevant degrees, institutions attended, and dates of graduation. Include any certifications or additional training that reinforce your qualifications for the role. Education provides a strong foundation and showcases your commitment to professional development.
• Skills: Highlight your key skills related to the service advisor role, such as customer service, technical knowledge, and communication. Use bullet points to make this section easy to read and for employers to quickly gauge your proficiency. This shows you possess the necessary abilities to succeed in the role.

While the main sections cover the core aspects, including additional sections can further strengthen your resume.

• Certifications: List any relevant certifications you have obtained, such as ASE certifications. These certifications demonstrate your commitment to continuous learning and staying updated with industry standards. It adds a layer of credibility and expertise to your profile.
• Professional affiliations: If you are a member of any professional organizations, it’s beneficial to list them here. Membership in such organizations can show that you are engaged in the industry and stay informed about the latest trends and best practices. It illustrates your dedication to professional growth.
• Awards and recognitions: Mention any awards or recognitions you have received in your career. These accolades can set you apart from other candidates by showcasing your outstanding performance and accomplishments. It adds a unique touch and highlights your excellence in the field.

How to Write Your Service Advisor Resume Experience Section

A Service Advisor resume requires a balanced representation of your technical knowledge and customer service skills. Highlight your interaction with clients, ability to manage repair orders, and keeping track of vehicle services. Demonstrating how you efficiently handle multiple tasks will make a significant impact on potential employers. Keep in mind, it's not just about listing duties, but about showing success in those areas.

• Summarize your primary responsibilities, such as managing customer relations and coordinating vehicle services efficiently, to provide a clear picture of your role.
• Highlight any certifications or specialized training you've completed, as these can give you an edge over other candidates by showcasing your commitment to the profession.
• Include specific examples of how your actions led to improved customer satisfaction or efficiency, such as reducing wait times or increasing service sales.
• Demonstrate your ability to stay up-to-date with automotive technologies and maintenance practices through continuous learning or attending workshops.
• Describe how you manage and prioritize multiple repair orders to ensure timely service delivery without compromising quality.
• Include metrics when possible, such as increased customer retention rates or decreased service times, to provide quantitative backing for your claims.
• Emphasize your teamwork skills, describing how you collaborate with technicians and other staff to diagnose issues and expedite repairs.
• Mention any software or systems you are proficient with, such as customer relationship management (CRM) tools or vehicle diagnostic programs, as these are often used by Service Advisors.
• Explain your approach to problem-solving and how you handle difficult customer interactions or service complaints to turn negative experiences into positive outcomes.
• Show adaptability by discussing your experience in handling unexpected issues, such as last-minute appointment changes or urgent repairs, while maintaining high service standards.

Now that we’ve outlined practical tips for your resume’s work experience, we'll dive into how to quantify your experience, identify key responsibilities HR managers seek, and tailor your resume to the job description more effectively. Don't worry if you're applying for an entry-level or internship role, as we'll also cover strategies to mitigate the lack of experience and highlight your potential strengths.

Examples of How To Quantify Your Experience

• Increased customer satisfaction scores by 15% through effective communication and proactive problem resolution initiatives.
• Reduced service appointment wait times by 20% by implementing a new scheduling system that optimized technician availability.
• Generated additional revenue of $50,000 annually by upselling service packages and additional maintenance offerings.
• Decreased vehicle turnaround time by 10%, leading to a higher throughput of serviced vehicles and improved customer satisfaction.
• Achieved a 95% customer retention rate by consistently delivering exceptional service and addressing customer concerns promptly.
• Managed daily operations, resulting in a 25% increase in efficiency and a reduction in operational costs by $20,000 annually.
• Led a team that improved service delivery times by 15% through efficient workload distribution and process enhancement.
• Enhanced communication with customers, resulting in a 12% increase in positive feedback and a 10% improvement in online reviews.
• Facilitated monthly training sessions for staff, contributing to a 30% improvement in service quality and customer handling skills.
• Implemented a new diagnostic tool that reduced troubleshooting time by 20%, allowing for quicker service completion.
• Drove a 10% increase in repeat service visits by developing and maintaining strong relationships with customers.
• Implemented cost-effective measures that resulted in annual savings of $25,000 without compromising service quality.
• Enhanced parts inventory management, reducing stock discrepancies by 15% and ensuring faster service turnaround.
• Achieved a 20% increase in service contract sales by developing persuasive pitches and providing excellent follow-up services.
• Reduced service complaints by 18% by proactively identifying and addressing potential issues before they escalated.

Job Description Bullet Points on Service Advisor Resumes:

• Greet customers warmly upon arrival and listen attentively to understand their automotive service needs and concerns.
• Provide detailed explanations and clarify any questions or concerns customers may have regarding required automotive services and repairs.
• Coordinate with technicians and mechanics to obtain accurate estimates and timelines for repairs and maintenance services.
• Keep customers informed about the status of their vehicle throughout the service process and notify them of any changes or delays promptly.
• Handle customer complaints and resolve issues efficiently to ensure a high level of customer satisfaction and repeat business.
• Maintain accurate records of customer interactions, repair orders, and service histories in the dealership’s management system.
• Upsell additional services and products by explaining the benefits and importance of recommended maintenance and repairs.
• Schedule service appointments and manage daily workflow to ensure efficient operation of the service department.
• Conduct preliminary vehicle inspections to accurately document existing conditions and identify any urgent repair needs.
• Communicate with parts department to confirm availability of required parts and expedite orders as necessary.
• Perform post-repair follow-up calls to ensure customers are satisfied with the service provided and address any further concerns.
• Analyze service reports and customer feedback to identify areas for improvement and implement solutions to enhance service quality.
• Develop and maintain strong relationships with customers, fostering loyalty and encouraging repeat business and referrals.
• Ensure compliance with all safety regulations and service standards set by the dealership and automotive industry.
• Collaborate with service managers to develop and implement best practices and strategies to achieve service department goals and targets.

How to Tailor Your Service Advisor Resume To the Job Description:

• Highlight your experience in managing customer inquiries, as it aligns with the job requirement. Show how you minimized wait times and boosted customer satisfaction. Mention any specific techniques you used to handle high volumes of queries.
• Emphasize your ability to upsell maintenance services and how it increased the dealership's revenue. Include any particular sales strategies that proved successful. Provide concrete figures or percentages to illustrate your impact.
• Demonstrate your proficiency in scheduling and coordinating appointments efficiently. Describe how you streamlined processes to optimize both staff and resources. Mention any software you used to manage these functions effectively.
• Showcase your strong communication skills and how they helped in explaining complex repair procedures to customers. Detail your approach to breaking down technical jargon. Highlight any feedback from colleagues or clients praising your clarity.
• Identify your role in warranty and insurance claim processing, aligning with the job's demands. Describe your methods for ensuring smooth and quick claim approvals. Mention any specific tools or systems you used that match the job description.
• Highlight your experience with customer retention strategies to reflect your focus on long-term relationships. Point out any campaigns or loyalty programs you initiated or managed. Explain the measurable outcomes of these efforts.

How to Write Your Resume Summary/Objective Section

As a Service Advisor, you are the bridge between the customer and the service technicians, ensuring clear communication and customer satisfaction. A well-crafted resume summary can give potential employers a snapshot of your professional experience, skills, and abilities. It's essential to capture their attention immediately by emphasizing your relevant accomplishments and strengths. This section should be concise yet powerful, showcasing what you bring to the table.

On the other hand, resume objectives are more suited when you have limited experience and want to highlight your career goals and what you aim to achieve in the role. The difference between a summary and an objective lies in the focus; while a summary highlights your past achievements, an objective underscores your future ambitions. For a Service Advisor, a resume summary is generally more effective unless the job specifically indicates entry-level or intern roles. Opt for a summary to concisely present your value to potential employers.

• Start with a strong adjective that describes your work ethic and then mention your job title and years of experience. This sets a confident tone at the outset.
• Highlight your top skills in customer service and technical knowledge. Employers want to see your ability to handle customer inquiries and technical diagnostics effortlessly.
• Include a notable achievement or recognition you have received. This adds credibility to your experience and sets you apart from other candidates.
• Mention your familiarity with automotive software or systems if applicable. This shows that you can adapt to the technological aspects of the job.
• Emphasize your communication skills and ability to liaise between customers and technicians. This demonstrates your capability to handle a key aspect of the job.
• Wrap up with a brief statement on your goal to contribute to the team or the company. It rounds out the summary by showing your alignment with the company’s objectives.

With these tips in mind, let's explore some actual examples that will help you create a compelling summary for your Service Advisor resume.

Resume’s personal statement examples:

• Skilled Service Advisor with 5 years of experience in the automotive industry, known for delivering exceptional customer service and ensuring the highest level of client satisfaction.
• Dedicated and detail-oriented Service Advisor with extensive hands-on experience in managing repair orders, coordinating with technicians, and maintaining customer communication to enhance service operations.
• Results-driven Service Advisor who excels at diagnosing customer needs, recommending service solutions, and fostering long-term relationships with clients to boost service department performance.
• Customer-focused Service Advisor with a strong background in automotive service, committed to providing transparent communication and efficient service management.
• Professional Service Advisor specializing in high-volume dealerships, adept at managing multiple service orders simultaneously while ensuring quality and timeliness.
• Enthusiastic Service Advisor intern seeking to leverage strong communication skills and automotive knowledge to assist in service operations and gain comprehensive industry experience.

Top Resume Skills for Service Advisor

Service Advisors are the linchpin of customer satisfaction and operational efficiency in any automotive service environment. Their skills cover a wide range, from technical knowledge to excellent people skills. Expertise in service management software and a good grasp of vehicle mechanics is just the start. A competent Service Advisor must also excel in time management and multitasking while maintaining a friendly, approachable demeanor.

• Showcase strong communication skills by highlighting your ability to clearly explain technical issues and service recommendations to customers without using jargon. Mention examples when you successfully resolved customer issues or complaints. Demonstrate your adeptness at active listening and customer engagement.
• Emphasize your technical expertise by listing relevant certifications, hands-on experience with specific vehicle systems, or knowledge of automotive software. Explain how your technical skills help you in diagnosing issues and recommending appropriate services. Don’t just list technical skills, relate them back to customer service and satisfaction.
• Highlight your organizational abilities by providing examples of how you efficiently manage multiple tasks, appointments, and customer interactions. Mention any tools or software you use to keep track of service schedules and customer histories. Show how your organizational skills help improve overall service efficiency and turnover times.
• Discuss your sales capabilities by showcasing achievements in up-selling or cross-selling additional services. Mention specific targets you’ve met or exceeded and any sales training you’ve undergone. Align these achievements with increased revenue or customer satisfaction to paint a complete picture.
• Focus on your problem-solving skills by detailing occasions when you’ve turned around challenging situations or made crucial decisions under pressure. Describe how your problem-solving ability benefits both customers and your team. Choose examples that demonstrate your quick thinking and resourcefulness in real-world scenarios.
• Include your time management proficiency by explaining how you prioritize tasks and handle peak times in a service environment. Mention any strategies you use to ensure timely completion of tasks and services. Back up your claims with any metrics or feedback that show your effectiveness in managing time.

Next, let's look at some specific skills that would be advantageous for a Service Advisor.

Top Hard Skills for Service Advisor Resumes

• Automotive Knowledge
• Technical Diagnostics
• Customer Management Systems
• Scheduling Software
• Warranty Procedures
• Repair Estimates
• Service Writing
• Inventory Management
• Parts Ordering
• Quality Control
• Invoice Processing
• Regulatory Compliance
• Payment Processing
• Computer Literacy
• Telecommunications

Top Soft Skills for Service Advisor Resumes

• Communication
• Customer Service
• Problem-Solving
• Time Management
• Conflict Resolution
• Attention to Detail
• Organizational Skills
• Multitasking
• Adaptability
• Negotiation
• Stress Management
• Listening Skills

Include a Service Advisor Cover Letter for a Stand-Out Application

Cover Letter Writing Tips for Service Advisor Applicants

A compelling cover letter is pivotal for Service Advisor job applications. It serves as your personal introduction to potential employers, providing a first impression that goes beyond the resume. This letter offers you the space to highlight your relevant experience and explain why you're an excellent fit for the role. Its place in job applications cannot be overstated, as it can influence hiring managers to invite you for an interview.

Practical advice for your cover letter:

• Start with a strong opening that grabs attention right away. Mention the job title you are applying for and how you heard about the position. You want to captivate the reader's interest from the very beginning.
• Include specific reasons why you are interested in working for this particular company. Show that you have done your research by mentioning something unique about their services or reputation. This shows a genuine interest in the employer.
• Highlight relevant experience from your previous roles. Focus on tasks and achievements that align closely with the job description of a Service Advisor. Use concrete examples to illustrate your points.
• Mention any certifications or training you have completed that pertain to the Service Advisor position. This could include customer service certifications or technical training on automotive repair. Certifications add credibility to your candidacy.
• Demonstrate your ability to work well with a team. Talk about times when you collaborated with mechanics, other service advisors, or departments to solve problems. Teamwork is a key aspect of the Service Advisor role.
• Touch on your customer service skills. Discuss instances where you went above and beyond to assist a customer or resolve a dispute. Customer satisfaction is crucial in this role.
• Explain your approach to handling stressful situations. Provide an example of a challenging situation you resolved effectively. Employers value candidates who can remain calm under pressure.
• Showcase your communication skills. Mention how you ensure clarity when explaining technical issues to customers who may not have automotive knowledge. Good communication is essential for a Service Advisor.
• Discuss your ability to manage time and prioritize tasks. Service Advisors often juggle multiple responsibilities, so demonstrate how you stay organized. Give an example of how you handled a busy day successfully.
• End with a strong closing statement. Reiterate your enthusiasm for the role and express your eagerness to discuss your application further. Thank the employer for considering your application.

Now that you've crafted a compelling cover letter, the next step is to align it with your resume. Let's look at some strategies to make this happen seamlessly.

Frequently Asked Questions

Should my service advisor resume be one page or longer.

For candidates with considerable experience, having a resume that extends beyond one page can be beneficial. Detailed descriptions of past roles, notable achievements, and specific skills can be more effectively conveyed without the constraints of a single page. This additional space allows you to provide context for your experiences, highlighting how your expertise has grown over time.

What is the best format for a Service Advisor resume?

The reverse-chronological format is often the best choice for a Service Advisor. It lists your most recent work experience first, making it easy for potential employers to see your current skills and achievements. This format is particularly advantageous for roles that require a strong track record of customer service and technical knowledge. It also allows for a straightforward presentation of career progression.

What should I highlight on my Service Advisor resume to stand out?

Your resume should emphasize your ability to provide exceptional customer service and your technical proficiency. Highlight significant achievements such as any awards received for customer satisfaction or sales performance. Mention specific training or certifications that relate to the automotive industry. Show how you have improved efficiency, boosted sales, or enhanced customer satisfaction in your previous roles.

What are some action verbs I should use on my Service Advisor resume?

Incorporate strong action verbs like 'managed,' 'provided,' 'resolved,' 'coordinated,' 'advised,' 'facilitated,' and 'achieved' to convey a sense of proactivity and accomplishment. These words help to create a dynamic and engaging narrative, demonstrating your impact in previous positions and your ability to take initiative in solving problems or improving services.

For more inspiration, why not check out our free resource of job-focused resume examples?

Formatting your resume is crucial when applying for an internship in 2024. Potential employers are often bombarded with numerous resumes, so it's essential to make yours stand out. Here are a few key things to consider: Length: Keep your resume concise and one page long. Recruiters typically spend just a few seconds scanning each resume, so make every word count. Design: Opt for a clean and professional design. Avoid using fancy fonts or excessive colors. Stick to a simple, easy-to-read format. Format: Use a chronological format, listing your most recent experiences and achievements first. This format is preferred by most recruiters as it showcases your career progression. When it comes to the sections on your intern resume, it's important to include the most relevant information to highlight your skills and qualifications. Here are some popular sections for an intern resume: Summary Statement: Start your resume with a brief summary of your key qualifications and career goals. Education: List your educational background, including your degree, major, and the name of your institution. Relevant Coursework and Projects: Highlight any coursework or projects that directly relate to the internship you're applying for. Experience: Include any relevant work experience, internships, or volunteer positions. Use the Context-Action-Result (CAR) framework to effectively showcase your accomplishments (more on this later). Skills: Outline the skills that are relevant to the internship, such as technical skills, programming languages, or software proficiency. Awards and Honors: If you have received any awards or honors related to your field, include them to demonstrate your dedication and expertise. Writing about your experience using the CAR framework is an effective way to demonstrate the value you can bring to the internship. Here are a few example bullet points using the CAR framework: Context: Assisted the marketing team in developing a comprehensive social media strategy. Action: Created engaging content and scheduled posts on various social media platforms. Result: Increased brand reach by 30% and generated a 20% increase in website traffic through social media channels within three months. Using the CAR framework allows you to provide concrete examples of your accomplishments and showcase your ability to effectively contribute to the internship. Remember to quantify your achievements whenever possible to give a clear understanding of your impact. Creating a successful intern resume involves careful attention to formatting, relevant sections, and impactful descriptions. To summarize: Format: Keep your resume concise, use a clean design, and follow a chronological format. Sections: Include a summary statement, education, relevant coursework and projects, experience using the CAR framework, skills, and any applicable awards and honors. CAR Framework: Use the Context-Action-Result framework to effectively showcase your accomplishments and the value you can bring to the internship. By following these guidelines and tailoring your resume to the specific internship you're applying for, you'll increase your chances of securing an interview and ultimately landing the internship of your dreams.

Bookkeepers are the heartbeats of a company's financial day-to-day operations. They ensure the financial health of an organization by keeping accurate records of all monetary transactions. Without their diligence, businesses would struggle to track their revenues and expenses effectively. Being a Bookkeeper requires a keen eye for detail, strong organizational skills, and proficiency in accounting software. Employers value Bookkeepers who can manage accounts payable and receivable, reconcile bank statements, and prepare financial reports. A well-crafted Bookkeeper resume should highlight these skills and abilities to stand out to potential employers.

Insurance Analyst

When creating a resume for an insurance analyst position in 2024, there are a few key things to keep in mind. First, be mindful of the length of your resume. Aim for one or two pages, focusing on the most relevant information. Employers want to quickly see your qualifications without sifting through unnecessary details. Next, consider the design and format of your resume. While creativity is important, remember that simplicity and professionalism are paramount for an insurance analyst position. Stick to a clean and organized layout, ensuring that your fonts are easy to read and your sections are clearly defined. When it comes to an insurance analyst resume, there are several sections that are commonly included: Summary Statement: Start your resume with a powerful summary statement that highlights your key qualifications and experience. Skills: Include a section that highlights the relevant skills you possess for the insurance analyst role, such as data analysis, risk assessment, or insurance regulations. Experience: This section is crucial for demonstrating your practical experience in the field. Use the Context-Action-Result (CAR) framework to effectively describe your accomplishments in each role. Education: List your educational background, including degrees, certifications, and any relevant coursework. Professional Certifications: If you have any certifications specific to insurance analysis, be sure to include them in a separate section. Additional Sections: Depending on the depth of your experience, you may also consider adding sections for publications, professional memberships, or relevant projects. When describing your experience as an insurance analyst, it's important to showcase your accomplishments in a clear and concise manner. The CAR framework can help you structure your bullet points effectively: Context: Start by providing context for your accomplishments. Briefly explain the situation or challenge you faced in a particular role. Action: Describe the actions you took to address the challenge or achieve a specific goal. Focus on the specific skills, strategies, or analyses you utilized. Result: Finally, highlight the results or outcomes of your actions. Quantify your achievements whenever possible, such as by stating percentages, dollar amounts, or other relevant metrics. Here are a few examples of bullet points using the CAR framework for an insurance analyst: Conducted in-depth analysis of insurance claims data, identifying fraudulent activity and saving the company $500,000 in potential losses. Collaborated with underwriters to assess risk in insurance policies, resulting in a 10% reduction in claims. Developed and implemented data-driven strategies to optimize insurance pricing, leading to a 15% increase in company revenue. When creating a resume for an insurance analyst position in 2024, remember the following: Keep your resume concise and well-organized. Include key sections such as a summary statement, skills, experience, and education. Utilize the CAR framework to effectively describe your accomplishments. By following these guidelines, you can create a standout resume that highlights your qualifications and increases your chances of landing an insurance analyst role in 2024.

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Service Advisor Resume Example & Writing Guide

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Service advisor resume sample, professional summary.

Results-driven Service Advisor with over 5 years of experience in the automotive industry. Excellent customer service skills and extensive knowledge of automotive systems and components. Able to accurately diagnose problems and recommend appropriate solutions. Proven track record of achieving sales targets and maintaining strong customer relationships.

• Automotive service and repair knowledge
• Customer service excellence
• Sales and upselling skills
• Diagnostic and problem-solving abilities
• Relationship management skills

Professional Experience

Service Advisor

ABC Motors, Anytown USA | Jan 2018 - Present

• Assist customers in scheduling service appointments and providing cost estimates
• Review maintenance and repair needs with customers and recommend services based on vehicle manufacturer recommendations and customer driving habits
• Diagnose vehicle problems and provide accurate and timely estimates of repair costs
• Sell maintenance and repair services while maintaining a high level of customer satisfaction
• Build and maintain strong relationships with customers to encourage repeat business

XYZ Automotive, Anytown USA | May 2015 - Dec 2017

• Managed incoming service department requests from customers
• Performed vehicle walk-arounds, prepared repair and maintenance estimates, and closed work orders
• Developed relationships with customers to increase sales and repeat business
• Handled customer complaints and resolved issues to maintain high levels of customer satisfaction
• Trained new service department employees in customer service and sales techniques

Bachelor of Science in Business Administration

University of Somewhere, Anytown USA

Graduated May 2015

Showcase Certifications

Certifications can be a significant asset in certain industries. If you have relevant certifications, highlight them on your resume to demonstrate your expertise.

Service Advisor Resume Writing Guide

Introduction.

A Service Advisor is an integral part of the service industry in the automotive, aviation, and other similar fields. They act as a liaison between the customer and the service department and take responsibility for ensuring the highest level of customer satisfaction. They have to possess the knowledge of diagnosing the problem and guiding the customers towards the right solution to meet their requirements.

Tips to write an effective Service Advisor resume

• Highlight your experience: Mention your work experience in a clear and concise manner, emphasizing your role in managing customer relationships and servicing needs.
• Include your knowledge and skills: Mention the pertinent qualifications and skills applicable to the job and showcase how those translate into your benefit to the employer.
• Use action words: Start each bullet point with action verbs that showcase your accomplishments and how you contributed to the team's success.
• Quantify your achievements: Mentioning the quantitative achievements, such as an increase in customer satisfaction or revenue, can make the resume stand out.
• Customize the resume: Tailor the resume to reflect the company's needs and values. Highlighting any relevant experience working with the type of vehicles the company services, can make the resume stand out among the others.

Resume Format

The Service Advisor resume format should follow a standard structure that includes the following sections:

• Contact Information: Full name, address, phone number, and email address.
• Objective: A brief statement on career goals and aspirations, relating them to the company and position applied for.
• Professional Experience: The work experience section should include details of your past and present employment, emphasizing the relevant qualities you bring to the position.
• Education: List the education qualifications and any academic achievements, including any specific coursework that is relevant to the position. If you have any certifications, mention them as well.
• Skills: Mention any relevant skills that correlate with the requirements of the job, including software proficiency, customer service, and problem-solving ability.
• References: Mentioning references is optional, but if you do, make sure to choose the most appropriate references related to the job's requirements.

Writing a Service Advisor resume requires an in-depth understanding of the job's requirements and the skills that you bring to the table. Following the tips mentioned in this article and adopting a professional approach can help in creating a resume that stands out and catches the employer's attention. Remember to customize the resume to suit the role and the company's unique needs, and do not forget to proofread the document before submission.

Common Resume Writing Mistake

Lengthy resumes.

Overly long resumes can make it difficult for hiring managers to find the most important information. Try to keep your resume concise and to the point, generally between 1-2 pages.

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Service Advisor resume examples for 2024

A service advisor's resume should highlight their ability to provide excellent customer service and product knowledge. They should be able to work independently while maintaining synergy with the main service department, scheduling appointments, and recommending more extensive services. They should also be skilled in cash handling and timekeeping. As one of the resume examples states, "created and organized repair orders, scheduled maintenance for customer vehicles, general maintenance for computer systems." This shows that the service advisor is not only good with customers but also with administrative tasks.

Service Advisor resume example

How to format your service advisor resume:.

• Use the job title 'Service Advisor' in your resume to match your application. Avoid using a different title or abbreviations like 'SA'.
• Highlight achievements instead of responsibilities in your work experience. For example, mention increasing customer satisfaction scores or successfully retaining clients. Use numbers and metrics when possible to quantify your achievements. Example: 'Increased customer satisfaction scores by 20% in one year.'
• Keep your resume concise and to-the-point. Aim for one page and avoid wordy descriptions. Stick to relevant information and use bullet points for easy reading.

Choose from 10+ customizable service advisor resume templates

Choose from a variety of easy-to-use service advisor resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Advisor resume format and sections

1. add contact information to your service advisor resume.

Service Advisor Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your service advisor resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Advisor Education

Service Advisor Resume Relevant Education Example # 1

High School Diploma 2017 - 2019

Service Advisor Resume Relevant Education Example # 2

Bachelor's Degree In Computer Science 2006 - 2009

New York University New York, NY

3. Next, create a service advisor skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service advisor resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Top Skills for a Service Advisor

• Customer Service , 7.8%
• Product Knowledge , 7.7%
• Basic Math , 7.3%
• Commercial Vehicles , 5.0%
• Other Skills , 72.2%

4. List your service advisor experience

The most important part of any resume for a service advisor is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service advisors" and "Managed a team of 6 service advisors over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Strived to move up as quickly as possible within the customer service center with my prior experience, education and supervisory capabilities
• Provided call support alongside other communications companies, ie.
• Resolved technical issues from English- and German-speaking customers.
• Trained new CSRs through one-on-one scenarios, as well as classroom settings.
• Escalated issues as needed and maintained communication with customer and technical teams.
• Gathered and verified all required customer information for tracking purposes.
• Provided customer service to customer who have ATT home telephone service and/or internet service by receiving incoming calls from the customers.
• Collected information from existing and potential customers for existing and new accounts, security, service, troubleshooting and sales purposes.
• Promoted customer satisfaction through clear and concise communication.
• Coordinated and implemented projects involving communications needs of major accounts in the state of Louisiana.
• Generated leads or new sales through telephone and email contact with customers.
• Accepted better position with different company.
• Answered phone calls and customer inquiries with website troubleshooting.
• Employed here and I took pride in my work as a sales representative.
• Updated payroll records Resolved payroll discrepancies Calculated and entered data Assisted in various departments as needed.
• Retained customers of internet and sales.
• Collaborated with other departments in implementation of new communication systems and in developing appropriate dispute methodologies.
• Completed associate Objective setting for each position and provided annual Performance Appraisal/Reviews for each associate.
• Participated in an intra-company help line for consultants in Pennsylvania and Delaware.
• Handled requests from existing and new customers for installation, disconnection, and/or changes to communication services.

5. Highlight service advisor certifications on your resume

Specific service advisor certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service advisor resume:

• Automotive Sales Professional
• Associate Service Executive (ASE)
• Commercial Driver License (CDL)
• Certified Service Manager
• Advanced First Aid & CPR
• Certified Sales Professional (CSP)
• Certified Pharmacy Technician (CPhT)
• Parts Specialist - Automobile Parts Specialist P2
• International Accredited Business Accountant (IABA)
• Certified Senior Advisor (CSA)

6. Finally, add an service advisor resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service advisor resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service advisor resume skills

• Customer Service
• Product Knowledge
• Commercial Vehicles
• Warranty Claims
• Excellent Interpersonal
• Customer Complaints
• Strong Customer Service
• Strong Work Ethic
• Repair Process
• Cash Handling
• Approval Signatures
• Customer Vehicles
• Service Drive
• Customer Satisfaction
• Timekeeping
• Performance Problems
• Cross-Selling
• Service Calls
• Vehicle Repairs
• Customer Retention
• Automotive Services
• Service Contract Coverage
• Exceptional Guest
• Computer System
• Service Sales
• Refurbishment
• Routine Maintenance
• Corrective Action
• Customer Pay
• Customer Relations
• Scheduling Appointments
• Automotive Problems
• Vehicle Issues
• Vehicle Service
• Customer Issues
• Organization Reputation
• Customer Inquiries
• Oil Changes
• Preventative Maintenance

Service Advisor Jobs

Links to help optimize your service advisor resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Service Advisor resume FAQs

How do you describe a service advisor job on a resume, what are the responsibilities of a service advisor, search for service advisor jobs.

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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1 Service Advisor Resume Example for Your 2024 Job Search

Service Advisors are the bridge between customers and the technical solutions they seek, known for their ability to translate complex information into understandable terms. Much like a Service Advisor, your resume must effectively communicate your skills and experience, ensuring the 'customer'—in this case, the hiring manager—understands the value you bring. It should be clear, concise, and focused on delivering the message that you are the solution to their needs. In this guide, we'll explore how to craft a Service Advisor resume that speaks volumes about your ability to serve clients and manage their expectations with finesse.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Service Advisor Resumes:

• Greeting customers and initiating conversations to determine their service needs.
• Listening to customers' descriptions of vehicle issues and translating technical jargon into layman's terms.
• Scheduling service appointments and coordinating with the service department to ensure timely completion of work.
• Providing customers with detailed explanations and written estimates for repairs and maintenance.
• Advising customers on the importance of regular vehicle maintenance and suggesting appropriate service intervals.
• Processing work orders and maintaining accurate records of customer interactions and transactions.
• Communicating with technicians and parts department to order necessary parts and follow up on the progress of vehicle service.
• Handling customer complaints and concerns with empathy and a problem-solving attitude.
• Following up with customers to ensure satisfaction with the service provided and to address any unresolved issues.
• Explaining warranty and service contract coverage to customers and helping them understand the terms and conditions.
• Upselling additional services and products that may benefit the customer and enhance their vehicle's performance.
• Processing payments and ensuring all financial transactions are accurate and secure.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Service Advisor Resume Example:

• Revolutionized the service intake process by implementing a digital check-in system, resulting in a 40% reduction in customer wait times and a 25% increase in daily service orders completed.
• Developed a customer education program on vehicle maintenance, leading to a 30% uptick in preventative service bookings and a measurable increase in customer retention rates.
• Orchestrated a service department reorganization that improved workflow efficiency, enabling a consistent 15% month-over-month increase in service completion rates.
• Introduced a dynamic scheduling system that optimized service bay utilization, boosting revenue by 20% through increased service capacity without additional overhead costs.
• Implemented a comprehensive follow-up strategy that enhanced customer satisfaction scores by 35% and reduced post-service issue reports by 50% within the first year.
• Championed a cross-training initiative that resulted in a 10% increase in service advisor productivity and a 5% decrease in labor costs due to more efficient resource allocation.
• Launched a targeted upsell program based on vehicle data analytics, which successfully increased average service order value by 18% within six months.
• Streamlined parts inventory management with the parts department, achieving a 95% parts availability rate that reduced repair times and improved customer satisfaction.
• Resolved 90% of customer complaints within the first interaction, fostering a culture of excellence that contributed to a 20% growth in repeat customer business.
• Customer Service Excellence
• Workflow Optimization
• Process Improvement
• Time Management
• Upselling Techniques
• Complaint Resolution
• Vehicle Maintenance Knowledge
• Inventory Management
• Data Analysis
• Digital Proficiency
• Customer Retention Strategies
• Team Leadership
• Communication Skills
• Problem-Solving
• Adaptability
• Attention to Detail
• Revenue Growth Strategies
• Customer Education and Engagement
• Efficiency Improvement
• Resource Allocation

High Level Resume Tips for Service Advisors:

Must-have information for a service advisor resume:.

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies
• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Service Advisors:

Service advisor resume headline examples:, strong headlines.

• These headlines are compelling because they each touch on a critical aspect of the Service Advisor role. The first headline emphasizes the candidate's extensive experience and dedication to customer satisfaction, which is paramount in service roles. The second headline showcases the candidate's impact on the business's bottom line, a key concern for employers. The third headline highlights specialized skills that can set a candidate apart, such as warranty administration and upselling, demonstrating their comprehensive understanding of the service department's operations and their contribution to its success.

Weak Headlines

• The provided headlines are weak because they are too generic and fail to quantify the candidate's experience or achievements. They do not mention specific metrics, such as customer satisfaction ratings or efficiency improvements, nor do they highlight any specialized training or certifications that could set the candidate apart from others in the field.

Writing an Exceptional Service Advisor Resume Summary:

Service advisor resume summary examples:, strong summaries.

• The summaries provided are strong because they concisely highlight the Service Advisors' extensive experience, key achievements, and the specific skills that are valuable to their role. They quantify the candidates' successes in customer satisfaction, retention rates, revenue growth, and operational efficiency, which are critical metrics for Service Advisors. These summaries also reflect the candidates' ability to communicate effectively with clients and manage service operations, making them compelling to potential employers in the automotive service industry.

Weak Summaries

• The provided summary examples are weak because they are too generic and lack specificity about the candidates' achievements, skills, and the value they can bring to a potential employer. They do not include measurable results, such as customer satisfaction ratings, upselling success, or efficiency improvements, which could demonstrate the candidates' effectiveness in their roles. Additionally, they fail to mention any specialized knowledge or certifications that are highly relevant to a Service Advisor's position, such as familiarity with specific automotive software or brands, which could set the candidates apart from others.

Resume Objective Examples for Service Advisors:

Strong objectives.

• These objectives are compelling for up-and-coming Service Advisors because they highlight the candidates' commitment to customer service, technical knowledge, and relevant education. They also express a strong desire to apply their skills in a practical setting, which is key for Service Advisors who must balance technical acumen with customer interaction. Additionally, these objectives demonstrate an eagerness to contribute to the success of the employer, a quality highly valued in service-oriented roles.

Weak Objectives

• These objectives are weak because they are overly broad and fail to convey the candidate's specific qualifications, experience, or the unique value they can bring to the role. They also lack measurable goals or a clear understanding of what the candidate aims to achieve in the position, which is crucial for making a strong impression on potential employers.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your service advisor work experience:, best practices for your work experience section:.

• Highlight your customer service skills by providing examples of how you've successfully managed customer expectations, resolved complex issues, and maintained high satisfaction ratings.
• Quantify your impact on service efficiency by detailing how you've reduced wait times, increased throughput, or improved the service scheduling process.
• Illustrate your technical knowledge by mentioning any specialized training or certifications you have in automotive services, and how you've applied this knowledge to assist customers and technicians.
• Showcase your ability to upsell services and products by providing specific examples and the resulting revenue increase or customer retention rates.
• Emphasize your communication skills by describing how you've effectively translated technical jargon into understandable language for customers, improving their service experience.
• Detail your experience with service management software and tools, demonstrating your proficiency in managing work orders, inventory, and customer records.
• Mention any initiatives you've led or contributed to that improved workshop productivity, such as implementing new processes or adopting new technologies.
• Discuss your role in team collaboration, such as how you've worked with technicians to prioritize repairs or with sales to ensure a seamless customer experience from sales to service.
• Include any awards or recognition you've received for outstanding service, customer care, or teamwork, as these can set you apart from other candidates.
• Reflect on any training or mentorship you've provided to new staff, showing your leadership skills and commitment to team development.
• Lastly, use action verbs specific to the Service Advisor role, such as "coordinated," "facilitated," "advised," "diagnosed," and "negotiated," to convey your active involvement and effectiveness in the role.

Example Work Experiences for Service Advisors:

Strong experiences.

• Orchestrated a customer service initiative that improved service appointment scheduling efficiency, leading to a 30% reduction in average customer wait times and a 20% increase in customer satisfaction scores within the first year.
• Developed and implemented a comprehensive training program for new service advisors, resulting in a 40% decrease in onboarding time and a 25% increase in first-time resolution rates for customer inquiries.
• Managed warranty claim processes with a keen eye for detail, achieving a 98% approval rate on submitted claims and recovering over $500,000 in service costs for the dealership within a 12-month period.
• Revitalized the service department's upselling strategy, which led to a consistent 15% month-over-month increase in sales of additional services and parts, contributing significantly to the department's revenue growth.
• Initiated a customer feedback loop that directly influenced service operations, resulting in the implementation of three major service improvements that enhanced overall service delivery and customer loyalty.
• Collaborated with the sales department to create a seamless vehicle maintenance plan for new car buyers, increasing long-term service engagement by 35% and bolstering post-purchase customer satisfaction.
• Streamlined the vehicle check-in process through the introduction of a digital system, cutting down check-in times by 50% and allowing for real-time updates to customers, which enhanced communication and transparency.
• Negotiated with parts suppliers to expedite delivery times by 20%, ensuring that repair works were completed faster, leading to a 10% increase in workshop capacity and customer throughput.
• Implemented a targeted customer retention program that personalized follow-up communications, resulting in a 25% increase in repeat service visits and solidifying customer loyalty to the dealership.
• The examples provided for Service Advisors are strong because they demonstrate a clear impact on both customer satisfaction and the dealership's bottom line through quantifiable achievements. The use of action verbs such as "orchestrated," "developed," and "streamlined" highlights the candidate's proactive approach and leadership skills in improving service operations. Additionally, these experiences showcase the candidate's ability to collaborate across departments, implement innovative solutions, and drive significant business results, making them highly attractive to potential employers.

Weak Experiences

• Assisted customers with scheduling service appointments and provided basic information about maintenance services.
• Communicated with the service team to relay customer concerns and followed up with customers about the status of their vehicles.
• Handled paperwork related to service transactions and maintained customer service records in the database.
• Worked with the service department to ensure customer satisfaction, addressing any questions or concerns they may have had.
• Provided estimates for repair work and explained service recommendations to customers without technical jargon.
• Managed the organization of the service area, ensuring a clean and professional environment for customers.
• Regularly checked in with the automotive technicians to get updates on vehicle repairs and maintenance progress.
• Explained warranty and service contract details to customers, helping them to understand their coverage.
• Participated in weekly team meetings to discuss service goals and strategies for improving customer experience.
• The work experiences listed are weak because they are vague and do not convey the candidate's accomplishments or the value they added to the organization. They lack measurable outcomes, such as customer satisfaction ratings, efficiency improvements, or sales increases. To enhance these bullet points, the Service Advisor should include specific achievements, use action verbs that show leadership and initiative, and quantify their impact on the service department's success.

Top Skills & Keywords for Service Advisor Resumes:

Top hard & soft skills for service advisors, hard skills.

• Automotive Industry Knowledge
• Technical Understanding of Vehicle Systems
• Customer Relationship Management (CRM) Software Proficiency
• Service Writing and Work Order Creation
• Warranty Administration and Processing
• Parts Inventory Management
• Repair and Maintenance Estimation
• Vehicle Inspection Techniques
• Understanding of Diagnostic Tools and Equipment
• Compliance with Automotive Service Excellence (ASE) Standards
• Appointment Scheduling Systems
• Documentation and Record Keeping

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Client Relations
• Problem Solving and Critical Thinking
• Active Listening and Empathy
• Conflict Resolution and Negotiation
• Time Management and Prioritization
• Adaptability and Flexibility
• Attention to Detail and Precision
• Stress Management and Composure
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building
• Decision Making and Judgement

Go Above & Beyond with a Service Advisor Cover Letter

Service advisor cover letter example: (based on resume), resume faqs for service advisors:, how long should i make my service advisor resume.

The ideal length for a Service Advisor resume is typically one to two pages, depending on your experience and the depth of your career history. Here are some key considerations to help you determine the appropriate length and content for your resume: **Relevance is Key:** Focus on including experiences and skills that are directly relevant to the Service Advisor role. Highlight your customer service skills, technical knowledge, and any accomplishments that showcase your ability to improve service quality and efficiency. Exclude positions or responsibilities that don't add value to your candidacy for the position you're applying for. **Quality Over Quantity:** Rather than listing every job you've ever had, concentrate on the roles that demonstrate your proficiency in the automotive service industry. For each position, include bullet points that detail your responsibilities and achievements, using metrics where possible (e.g., "Increased customer satisfaction scores by 15%" or "Reduced service turnaround time by 25%"). **Recent and Significant:** Prioritize your most recent positions and significant roles that show a clear progression in your career. If you have a long work history, it's not necessary to include every job from the early stages of your career, especially if they are not relevant to service advising. **Concise and Clear Formatting:** Use a clean, professional format with bullet points and short paragraphs to make your resume easy to read. Avoid dense blocks of text and use headings and subheadings to guide the reader through your professional story. **Tailor Your Resume:** Customize your resume for the specific Service Advisor position you're targeting. Emphasize the skills and experiences that align with the job description, and consider removing information that is less relevant to the role. In summary, aim for a one-page resume if you have less than 10 years of experience or if the information can be effectively communicated within that space. If you have a more extensive career history with significant roles and achievements, extending to a second page is acceptable. Always prioritize relevance, clarity, and impact to ensure your resume stands out to potential employers.

What is the best way to format a Service Advisor resume?

The ideal resume format for a Service Advisor should be professional, clear, and structured in a way that highlights your customer service skills, technical knowledge, and experience in the automotive industry. Here are some key considerations and tips for crafting an effective Service Advisor resume: **Consistent Formatting:** Maintain a uniform look throughout your resume by using the same font style, size, and color. Consistency in headings, bullet points, and spacing is crucial for readability. A clean, professional font such as Arial or Calibri in size 10-12 is typically recommended. **Clear Headings:** Use clear section headings such as "Professional Experience," "Education," and "Skills" to organize your resume. Bold these headings to make them stand out and guide the hiring manager through your career story. **Reverse Chronological Order:** List your work experience in reverse chronological order, starting with your current or most recent job and working backwards. This format is widely accepted and helps employers quickly understand your work history and recent responsibilities. **Emphasize Achievements:** Under each job position, use bullet points to highlight your key achievements and responsibilities. Focus on outcomes where you improved customer satisfaction, increased service efficiency, or contributed to sales growth. Quantify your successes with numbers when possible, such as "Increased customer retention rate by 15%." **Skills Section:** Include a dedicated skills section where you can showcase your technical expertise, familiarity with automotive software, and soft skills such as communication, problem-solving, and teamwork. Tailor this section to match the requirements of the job you're applying for. **Education and Certifications:** Clearly list your educational background and any relevant certifications, such as Automotive Service Excellence (ASE) certifications. This section can also include any ongoing training or professional development courses relevant to the role of a Service Advisor. **Contact Information:** Ensure your contact information is up-to-date and includes your name, phone number, email address, and LinkedIn profile (if applicable). This should be placed at the top of your resume for easy access. **Professional Summary:** Consider starting your resume with a professional summary that encapsulates your experience, skills, and career goals in a few concise sentences. This acts as an elevator pitch to engage the hiring manager right from the start. Remember, your resume is your personal marketing document. It should be tailored to the specific role you're applying for, highlighting the experience and skills that align with the job description. Keep it concise, usually one

Which Service Advisor skills are most important to highlight in a resume?

As a Service Advisor, your resume should highlight your customer service skills, technical knowledge, and ability to manage multiple tasks efficiently. Here are some keywords and action verbs you might want to consider incorporating into your resume: Keywords: - Customer Service - Client Relations - Automotive Knowledge - Service Scheduling - Warranty Administration - Repair Orders - Vehicle Maintenance - Parts Ordering - Upselling Services - Quality Control - Invoice Management - Diagnostic Skills - Product Knowledge - Conflict Resolution - Time Management Action Verbs: - Advised - Coordinated - Diagnosed - Managed - Scheduled - Processed - Resolved - Communicated - Assisted - Recommended - Implemented - Monitored - Facilitated - Negotiated - Delivered Remember to use these keywords and action verbs in the context of your achievements and responsibilities. For example, instead of saying "Responsible for scheduling services," you could say "Coordinated service schedules to optimize workflow and enhance customer satisfaction." This showcases your active role and the positive outcome of your actions. Tailor your resume to the specific job you're applying for, ensuring that the most relevant skills and experiences are prominent.

How should you write a resume if you have no experience as a Service Advisor?

Crafting a resume as an aspiring Service Advisor without direct experience in the role can be a strategic exercise in highlighting your relevant skills, demonstrating your potential, and showing a genuine interest in the automotive service industry. Here are some tips to help you build a compelling resume: **Emphasize Transferable Skills:** Focus on the skills you've gained from other jobs or life experiences that are applicable to a Service Advisor position. These might include customer service excellence, strong communication abilities, problem-solving, time management, sales experience, and the ability to work under pressure. Clearly articulate how these skills can translate to the tasks of a Service Advisor, such as understanding customer needs, explaining technical information in layman's terms, and ensuring customer satisfaction. **Highlight Customer Service Experience:** If you've worked in any customer-facing roles, make sure to detail that experience. Service Advisors are the bridge between the customer and the service team, so any background you have in customer service is highly relevant. Describe situations where you've successfully managed customer expectations, resolved conflicts, or gone above and beyond to provide exceptional service. **Showcase Technical Knowledge or Interest:** If you have any mechanical knowledge or experience with cars, whether through formal education, vocational training, or personal interest, include this on your resume. If you're new to the field, consider enrolling in an automotive basics course or seeking certifications from automotive institutions to demonstrate your commitment to learning the trade. **Include Education and Certifications:** List any degrees or certifications that may be relevant, even if they're not directly related to automotive service. Courses in communication, business, or technology can be particularly useful. Also, mention any additional training you've pursued that could benefit your role as a Service Advisor, such as conflict resolution or customer relationship management. **Detail Relevant Projects or Volunteer Work:** If you've been involved in any projects or volunteer work that required coordination, teamwork, or dealing with the public, include these experiences. They can show your ability to handle responsibilities that are similar to those of a Service Advisor, such as organizing events, fundraising, or community service. **Quantify Achievements When Possible:** Whenever you can, use numbers to quantify your achievements in previous roles. For example, "Increased customer satisfaction ratings by 20% through personalized follow-up calls" can provide concrete evidence of your effectiveness in a customer service capacity. **Express Your Passion for the Industry:** Use your resume's summary statement or cover letter to express your enthusiasm for

Compare Your Service Advisor Resume to a Job Description:

See how your Service Advisor resume compares to the job description of the role you're applying for. Our free Resume and Job Description Match tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Service Advisor resume, and increase your chances of landing the interview:

• Identify opportunities to further tailor your resume to the Service Advisor job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Service Advisors:

Service advisor resume example, more resume guidance:.

Knowledgeable Service Advisor Job Description

A service advisor works for a car dealership or car mechanic company, and is responsible for addressing customer concerns about their vehicles and advising on the best course of action. A service advisor job description requires detailed knowledge of car mechanics, strong interpersonal skills, and the ability to communicate well with patrons.

Position Description

A service advisor listens to a customer’s description of car trouble, asks follow-up questions to better assess the problem, inspects the vehicle, determines the source of the issue,and provides suggestions for the best ways to fix the vehicle.

Essential Duties and Responsibilities of a Service Advisor

• Asks customers to explain specific vehicle issues.
• Takes detailed notes about symptoms based on customer testimony.
• Enters customer information into system database.
• Inspects vehicle to further analyze the problem.
• Advises customer on necessary repairs and maintenance.
• Works with customer to formulate the best service plan for their budget and needs.
• Draws up work order.
• Assigns service to specific mechanic.
• Assists mechanics in completing repairs.
• Provides cost estimates to customers.
• Answers questions posed by customers.
• Maintains electronic and/or paper records of completed service work.
• Explains the work completed by mechanics and makes suggestion for future maintenance.
• Provides billing statements and explains billing details.
• Processes payments.
• Inspects work completed by mechanics.
• Test drives vehicle before returning it to the customer.
• Trains new service writers.

Required Knowledge, Skills and Abilities

• Demonstrates detailed knowledge of the automotive industry.
• Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
• Exhibits strong customer service skills.
• Demonstrates solid organizational abilities.
• Possesses knowledge of proper safety precautions in the service area.
• Knows how to drive vehicles with both automatic and manual transmission.
• Demonstrates strong leadership skills.
• Is able to read and interpret work orders and billing statements.
• Demonstrates ability to translate automotive jargon into layman’s terms for customer benefit.
• Pays close attention to detail.
• Possesses basic computer skills.
• Possesses physical strength and stamina to remain standing or moving for an entire shift.
• Maintains calm and patient demeanor with frustrated or confused customers.
• Works well with a team of mechanics.

Education and Experience

• High school diploma or GED required.
• Previous experience in the automotive service industry is required.
• Must hold valid driver’s license.

Work Environment

• Times will be spent at the front end of the service area assisting customers.
• Time will also be spent in the shop overseeing and assisting with repairs.
• Conditions in the shop may be dangerous and dirty.
• Proper protective gear should be worn at all times.
• Standard 40-hour workweek applies though shifts may vary from day to night.
• Some weekend hours are required.
• The average salary for a service advisor is between $50,000 and $60,000 per year.
• The most established and experienced advisors can make up to $100,000-$110,000 per year.

• Job Descriptions
• Trades and Services Job Descriptions

Service Advisor Job Description

A service advisor typically works in a car dealership and acts as the liaison between customers and the service technicians. The service advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers' concerns.

Service Advisor Job Description Template

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

• An associate's degree in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

Related Articles:

Auto mechanic job description, automotive technician job description, service advisor interview questions, auto mechanic interview questions, automotive technician interview questions.

Automotive Service Advisor Job Description

Automotive service advisor jobs, to search jobs, automotive service advisor jobs, click the " search jobs " link at the top of the page..

Automotive Service Advisor - Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Automotive Service Advisor - Essential Duties

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Other tasks as assigned

Marginal Duties [If applicable.]

Supervisory Responsibilities [If applicable.]

Automotive Service Advisor - Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Service Advisor - Education and/or Experience

• Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.

Automotive Service Advisor - Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Automotive Service Advisor - Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Automotive Service Advisor - Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Automotive Service Advisor - Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications
• Manufacturer Training
• Valid Driver's License

Automotive Service Advisor - Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Service Advisor - Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Administration Office
• Auto Service
• Automotive Technician
• Car Dealership Support
• Executive Management
• Medium Heavy Duty Truck

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AUTOjobs.com, Inc. Liability.

AUTOjobs.com is only a venue. This Web Site acts as a venue for employers to post job opportunities and candidates to post resumes and does not screen or censor the listings offered. AUTOjobs.com, Inc. is not involved in the actual transaction between employers and candidates. As a result, AUTOjobs.com, Inc. has no control over the quality, safety or legality of the jobs or resumes posted, the truth or accuracy of the listings, the ability of employers to offer job opportunities to candidates or the ability of candidates to fill job openings. In addition, note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, foreign nationals, underage persons or people acting under false pretenses. You assume all risks associated with dealing with other users with whom You come in contact through the Web Site and/or the other AUTOjobs.com Sites.

Because user authentication on the Internet is difficult, AUTOjobs.com, Inc. cannot and does not confirm that each user is who they claim to be. Because we do not and cannot be involved in user-to-user dealings or control the behavior of participants on any AUTOjobs.com Site, in the event that You have a dispute with one or more users, You release AUTOjobs.com, Inc. (and our agents and employees) from claims, demands and damages (actual and consequential, direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. If You are a California resident, You waive California Civil Code d1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

We are under no legal obligation to, and generally do not, control the information provided by other users which is made available through the Web Site and/or the other AUTOjobs.com Sites. By its very nature, other people's information may be offensive, harmful or inaccurate, and in some cases will be mislabeled or deceptively labeled. We expect that You will use caution and common sense when using this Web Site and/or the other AUTOjobs.com Sites.

The Web Site Content may contain inaccuracies or typographical errors. AUTOjobs.com, Inc. makes no representations about the accuracy, reliability, completeness, or timeliness of any AUTOjobs.com Site or the Web Site Content. The use of AUTOjobs.com Sites and the Web Site Content is at your own risk. Changes are periodically made to AUTOjobs.com Sites and may be made at any time. You acknowledge and agree that You are solely responsible for the form, content and accuracy of any resume or material contained therein placed by You on the AUTOjobs.com Sites. Employers are solely responsible for their postings on AUTOjobs.com Sites. AUTOjobs.com, Inc. is not to be considered to be an employer with respect to your use of any AUTOjobs.com Site and AUTOjobs.com, Inc. shall not be responsible for any employment decisions, for whatever reason made, made by any entity posting jobs on any AUTOjobs.com Site.

AUTOjobs.com, Inc. DOES NOT WARRANT THAT ANY AUTOjobs.com SITE WILL OPERATE ERROR-FREE OR THAT ANY AUTOjobs.com SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF ANY AUTOjobs.com SITE OR THE WEB SITE CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, AUTOjobs.com, Inc. IS NOT RESPONSIBLE FOR THOSE COSTS. AUTOjobs.com SITES AND WEB SITE CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. AUTOjobs.com, Inc., TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT. AUTOjobs.com, Inc. MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE WEB SITE CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.

Disclaimer of Consequential Damages.

IN NO EVENT SHALL AUTOjobs.com, Inc., ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED ON ANY AUTOjobs.com SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE ANY AUTOjobs.com SITE AND THE WEB SITE CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT AUTOjobs.com, Inc. IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Links to Other Sites.

The Web Site and certain other AUTOjobs.com Sites contain links to third party web sites. These links are provided solely as a convenience to You and not as an endorsement by AUTOjobs.com, Inc. of the contents on such third-party Web sites. AUTOjobs.com, Inc. is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Web sites. If You decide to access linked third party Web sites, You do so at your own risk.

No Resale or Unauthorized Commercial Use.

You agree not to resell or assign your rights or obligations under these Terms of Use. You also agree not to make any unauthorized commercial use of any AUTOjobs.com Site.

LIMITATION OF LIABILITY

AUTOjobs.com, Inc.’s MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH ANY AUTOjobs.com SITE OR YOUR USE OF THE WEB SITE CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE), WILL NOT EXCEED $100.

Termination.

AUTOjobs.com, Inc. reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of your postings from this Web Site and the other AUTOjobs.com Sites and immediate termination of your registration with or ability to access this Web Site and the other AUTOjobs.com Sites and/or any other service provided to You AUTOjobs.com, Inc., upon any breach by You of these Terms and Conditions or if AUTOjobs.com, Inc. is unable to verify or authenticate any information You submit to the Web Site or other AUTOjobs.com Site registration.

You agree to defend, indemnify, and hold harmless AUTOjobs.com, Inc., its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (i) any material You provide to a AUTOjobs.com Site, (ii) any Web Site Content that You use or (iii) your breach of the terms of these Terms and Conditions. AUTOjobs.com, Inc. shall provide notice to You promptly of any such claim, suit, or proceeding and shall assist You, at your expense, in defending any such claim, suit or proceeding.

AUTOjobs.com, Inc. makes no claims that the Web Site Content may be lawfully viewed or accessed outside of the United States. Access to the Web Site Content may not be legal by certain persons or in certain countries. If You access the Web Site from outside of the United States, You do so at your own risk and are responsible for compliance with the laws of your jurisdiction. These Terms and conditions are governed by the internal substantive laws of the State of Colorado, without respect to its conflict of laws principles. Jurisdiction for any claims arising under this agreement shall lie exclusively with the state or federal courts within Grand Junction, Colorado. If any provision of these Terms and Conditions are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in additional terms of use for areas of the Web Site, a particular "Legal Notice," or Software License or material on particular Web pages, these Terms and Conditions constitute the entire agreement between You and AUTOjobs.com, Inc. with respect to the use of Web Site. No changes to these Terms and Conditions shall be made except by a revised posting on this page.

Additional Terms of Use.

Certain areas of this Web Site and the other AUTOjobs.com Sites are subject to additional terms of use. By using such areas, or any part thereof, You agree to be bound by the additional terms of use applicable to such areas.

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