research papers on rpa

• DOI: 10.2478/emj-2022-0012
• Corpus ID: 250597971

Robotic Process Automation (RPA) Adoption: A Systematic Literature Review

• Diogo Silva Costa , H. Mamede , Miguel Mira da Silva
• Published in Engineering Management in… 1 June 2022
• Engineering, Computer Science, Business

26 Citations

A lean approach to robotic process automation in banking, towards intelligent automation (ia): literature review on the evolution of robotic process automation (rpa), its challenges, and future trends, performance evaluation regarding the implementation of robotic process automation: a proposed maturity model.

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Employees’ attitudes towards implementing robotic process automation technology at service companies

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• Robotic process automation
• Fundamentals
• Published: 04 November 2019
• Volume 30 , pages 99–106, ( 2020 )

Cite this article

• Peter Hofmann   ORCID: orcid.org/0000-0003-3283-909X 1 ,
• Caroline Samp 2 &
• Nils Urbach 3  

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Within digital transformation, which is continuously progressing, robotic process automation (RPA) is drawing much corporate attention. While RPA is a popular topic in the corporate world, the academic research lacks a theoretical and synoptic analysis of RPA. Conducting a literature review and tool analysis, we propose – in a holistic and structured way – four traits that characterize RPA, providing orientation as well as a focus for further research. Software robots automate processes originally performed by human work. Thus, software robots follow a choreography of technological modules and control flow operators while operating within IT ecosystems and using established applications. Ease-of-use and adaptability allow companies to conceive and implement software robots through (agile) projects. Organizational and IT strategy, governance structures, and management systems therefore must address both the direct effects of software robots automating processes and their indirect impacts on firms.

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Project Group Business & Information Systems Engineering of Fraunhofer FIT, Wittelsbacherring 10, 95444, Bayreuth, Germany

Peter Hofmann

University of Bayreuth, Wittelsbacherring 10, 95444, Bayreuth, Germany

Caroline Samp

FIM Research Center, Project Group Business & Information Systems Engineering of Fraunhofer FIT, University of Bayreuth, Wittelsbacherring 10, 95444, Bayreuth, Germany

Nils Urbach

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Hofmann, P., Samp, C. & Urbach, N. Robotic process automation. Electron Markets 30 , 99–106 (2020). https://doi.org/10.1007/s12525-019-00365-8

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Received : 04 December 2018

Accepted : 08 August 2019

Published : 04 November 2019

Issue Date : March 2020

DOI : https://doi.org/10.1007/s12525-019-00365-8

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Benchmarking: An International Journal

ISSN : 1463-5771

Article publication date: 12 August 2021

Issue publication date: 26 April 2022

This study intends to find the industries that have leveraged Robotic Process Automation (RPA) technology and elucidate the extent of the adoption of RPA in various industry domains with benefits. The identification of tasks eligible for RPA itself is a challenge. Therefore, the study further brings out the challenges faced in various industry verticals and postulates the future direction of research and applications in RPA.

Design/methodology/approach

The study focuses on articles from popular databases such as SCOPUS, Web of Science and Google scholar. PRISMA methodology is used for systematic literature review and 113 papers are shortlisted for study. Three questions are framed to carry out the review and set the research direction.

It is evident from this study that RPA has been widely used in banking and related areas with moderate use in healthcare and manufacturing leading to operational efficiency and productivity. However, there are a lot more opportunities in other domains that need to be taped by leveraging technology advancements and a research agenda has been devised by postulating future directions.

Originality/value

The study brings out a new comprehensive perspective as regards RPA implementation across domains. There is no promising study found that gathers three-dimensional aspects of the meta-themes applications, benefits and challenges. The study summarizes the research agenda and projects the industry domains that have not yet explored, the benefits of RPA. This will be a good reference article for those who develop RPA techniques and organizations that have plans to go for RPA.

• Transformation
• RPA industry application
• Intelligent process automation
• Software robots

Pramod, D. (2022), "Robotic process automation for industry: adoption status, benefits, challenges and research agenda", Benchmarking: An International Journal , Vol. 29 No. 5, pp. 1562-1586. https://doi.org/10.1108/BIJ-01-2021-0033

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Computer Science > Robotics

Title: proagent: from robotic process automation to agentic process automation.

Abstract: From ancient water wheels to robotic process automation (RPA), automation technology has evolved throughout history to liberate human beings from arduous tasks. Yet, RPA struggles with tasks needing human-like intelligence, especially in elaborate design of workflow construction and dynamic decision-making in workflow execution. As Large Language Models (LLMs) have emerged human-like intelligence, this paper introduces Agentic Process Automation (APA), a groundbreaking automation paradigm using LLM-based agents for advanced automation by offloading the human labor to agents associated with construction and execution. We then instantiate ProAgent, an LLM-based agent designed to craft workflows from human instructions and make intricate decisions by coordinating specialized agents. Empirical experiments are conducted to detail its construction and execution procedure of workflow, showcasing the feasibility of APA, unveiling the possibility of a new paradigm of automation driven by agents. Our code is public at this https URL .

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Robotic Process Automation: Challenges and Solutions for the Banking Sector

: Prateek Patri, Robotic Process Automation: Challenges and Solutions for the Banking Sector, International Journal of Management 11(12), 2020, pp. 322-333.

12 Pages Posted: 18 Feb 2021

Prateek Patri

Symbiosis Centre for Information Technology, Pune, Maharashtra, India.

Date Written: February 15, 2021

In order to cater to the growing customer domain with new service conditions such as 24x7 service, fail-safe service, and mobile service, organizations are incorporating more and more technology-based solutions. Robotic Process Automation (RPA) has emerged as one of the key technology strategies for scaling services with robustness and efficiency. RPA is being increasingly used as a tool to automate, scale-up, manage, analyze, and provide superior customer service. This research paper explains the key challenges banks face in the implementation of RPA and proposes suggestions for banks to avoid these challenges in RPA implementation. The issues faced before and post-implementation of RPA have been discussed. How to deal with security issues on the implementation of RPA has also been discussed. An improved RPA has been proposed to how banks can address new challenges such as debit card fraud and showed how automation benefits the banks in terms of improved error rate, processing time, accuracy, and reliability.

Keywords: :Robotic Process Automation, Business Process Automation, Banking Industry, Technology in Banking, Work Flow Digitization, RPA Bots, Business Case, RPA Adoption Challenges.

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Symbiosis centre for information technology, pune, maharashtra, india. ( email ), do you have a job opening that you would like to promote on ssrn, paper statistics, related ejournals, decision-making in economics & finance ejournal.

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