du business plan cancellation

How to Deactivate All Du Packages

Du is among the leading telecommunication companies in the United Arab Emirates (UAE), providing a wide range of services to its customers. As with any telecom provider, Du offers various packages and subscriptions tailored to meet the diverse needs of its user base. However, circumstances may arise where you find it necessary to unsubscribe from or deactivate all your Du packages.

Whether you are looking to switch to a different provider or simply streamline your telecom expenses, understanding the process of deactivating Du packages can be immensely helpful. Find out the steps to deactivate all Du packages, ensuring a smooth and hassle-free experience right here. By following the instructions listed below, you will be able to efficiently manage your telecom services and make informed decisions regarding your subscription with Du.

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What are the Various Packages Offered by Du?

DU stands out by offering a diverse range of services to its subscribers.

With a focus on mobile and fixed telephony, broadband connectivity, and IPTV, DU caters to the communication and entertainment needs of its customers.

Additionally, DU provides carrier services to businesses and satellite up/downlink services for TV broadcasters, establishing itself as a comprehensive telecom provider in the region.

The tariff plans offered by DU are designed to accommodate various preferences and requirements.

Divided into Home Plans, Postpaid Plans, and Prepaid Plans, these packages come with an array of features, such as international calling and the flexibility to choose preferred international destinations.

With an extensive customer base exceeding three million users, DU has solidified its position as a leading telecommunications company in the UAE.

Furthermore, DU has made significant investments in infrastructure to ensure reliable and efficient services.

For instance, its Abu Dhabi data center, operated by Injazat Data Systems, a renowned IT and business services company, adheres to the highest industry standards.

This Tier IV data center is equipped to provide uninterrupted 24-hour IT managed services, incorporating ITIL (IT Infrastructure Library) standards.

Injazat Data Systems plays a crucial role in supporting businesses across the UAE by offering a comprehensive suite of managed services.

This partnership enhances DU’s ability to deliver exceptional services and support to its customers, further strengthening its position in the telecom industry.

DU’s prepaid packages provide a range of options for customers, including internet and calling plans. The company is recognized for its consistent and flexible service.

• DU offers prepaid internet packages that cater to diverse user needs.
• The data packages are designed to offer unlimited benefits at affordable prices.
• Users can check the features of DU internet packages and select the plan that suits their requirements.
• DU provides both prepaid and postpaid monthly data packages.
• For example, a package priced at AED 200 (including tax) provides 160MB of internet for a full day, along with the ability to send five SMS and an activation code.
• DU offers prepaid internet packages tailored to different budgets, including monthly, weekly, daily, and even yearly subscriptions.
• Special offers are available for various networks, enhancing the value for customers.
• These internet plans enable seamless connectivity with friends and family across the UAE.
• The data bundles ensure access to essential websites for daily and weekly tasks.

DU’s prepaid packages offer flexibility, affordability, and a range of options to meet the diverse needs of users. Whether you require internet access for a day, a week, a month, or even a year, DU has packages designed to suit your usage patterns and budget, while providing uninterrupted connectivity and access to essential online resources.

Du’s postpaid packages provide a range of options for customers to enjoy internet connectivity.

• Du offers monthly recurring data packs, one-time data boosters, and daily internet packages.
• Each package offers great benefits and is more affordable than the average postpaid internet bundle.
• The daily internet bundle includes five on-net minutes, 50 MBs of data, and five SMS.
• Activation of the package requires sending a message to the provided activation code.
• The internet packages are available for both new and existing customers.
• DU also offers a variety of TV packages for sports, entertainment channels, and movies.
• Monthly subscriptions are available for watching favorite TV shows and movies.
• Discounts and coupons for DU internet packages can be found on Al Coupon, valid for both postpaid and prepaid customers.
• Daily and weekly internet bundles are available at affordable rates for DU postpaid customers.
• The daily bundle provides 25MB of data for AED 5, with the speed decreasing to 72 Kbps after one day.
• Daily bundles are only applicable for national data and cannot be used for international internet access.
• Du Telecom offers mobile and internet services in the UAE, catering to local and international calling needs.
• Fast internet streaming is enabled through 4G and 5G technology.
• Du’s affordable data packages make it an ideal choice for families and businesses.

With these options and features, Du postpaid packages ensure that customers can find a suitable plan for their internet and entertainment needs.

Du offers social networking usage packages that cater to different budgets and connectivity needs. Some key points about Du’s social networking packages include:

• Du provides the DU social unlimited plan, which grants users the freedom to access popular social networking sites on 3G and 4G networks.
• To activate the plan, users can dial *135# or contact Du’s helpline. This service is available for prepaid SIM users.
• The social data pack from Du costs AED 40 per month. Users can activate it by dialing 135 55# and typing 1 to confirm.
• Upon activation, users will receive an SMS containing further details on how to use the package.
• The package enables access to platforms like Facebook, Messenger, WhatsApp, LinkedIn, and more.
• However, it’s important to note that the social data pack’s usage is limited to the duration of the monthly data package.
• Du offers two social packages: one with unlimited social data for Facebook and Messenger, valid for a day, and another that provides access to Facebook and WhatsApp for an entire month.
• Additional applications like Twitter and TikTok can also be used, but they may involve additional charges.
• Users who own a BlackBerry can subscribe to Du’s BlackBerry social package, which allows access to both Facebook and WhatsApp on their devices.

Du’s social networking usage packages provide flexibility and options for users to stay connected and engaged on their favorite platforms, ensuring a tailored and convenient experience based on individual preferences and requirements.

Du offers internet packages that include Amazon Prime, providing customers with a convenient way to access a range of benefits. Here’s what you need to know:

• Du’s internet packages with Amazon Prime allow users to enjoy unlimited online streaming and the ability to download content for offline viewing.
• As part of the package, customers are eligible for a complimentary one-year trial of Amazon Prime, giving them access to a wide variety of content such as music, movies, and TV shows.
• Amazon Prime is a membership service with over 100 million members worldwide, offering exclusive shopping deals and early access to events like White Friday.
• Du’s promotion includes a one-year membership of Amazon Prime for du home customers who have higher bundles, enhancing their online experience.
• Customers can also take advantage of exclusive Amazon promotions, including access to Prime Video, a streaming service that offers a diverse selection of movies and TV shows.

Du’s internet packages with Amazon Prime provide a comprehensive solution for those seeking both reliable internet connectivity and access to a wealth of digital entertainment.

Now that we’ve gone through all of the packages offered by Du, it’s time we go through the various methods to deactivate them. Deactivating Du packages can be done through different channels, ensuring flexibility and convenience for users. Here is a step-by-step guide to help you deactivate all Du packages:

If you’re looking for a quick and convenient way to deactivate all of your Du subscriptions, you’ll be pleased to know that it can be accomplished with just a single message. Here’s a step-by-step guide to help you through the process:

• Compose a Message : Open your messaging app and create a new message. Type “STOPALL” (without quotes) in the message body. This command will notify Du to deactivate all your subscriptions.
• Send the Message : Send the message to the number 9000. Double-check the recipient number before sending to ensure accuracy.
• Check Your Email : Shortly after sending the message, you should receive an email from Du. This email will contain a comprehensive list of all your active services.
• Choose Services for Deactivation : Review the email and identify the specific services you wish to deactivate. Each service will be assigned a number, such as 1, 2, or 3.
• Respond with Service Number : Reply to the email with the service number corresponding to the subscriptions you want to deactivate. For example, if you want to deactivate the first service on the list, simply reply with the number “1.”
• Confirmation and Completion : Once you’ve sent your response, Du will process your deactivation request accordingly. You will receive a confirmation message or email confirming the successful deactivation of the selected services.

1. Check if you have the official Du app : If you already have the Du app installed on your phone, proceed to step 2.

* If not, visit the Google Play Store (for Android users) or the App Store (for iOS and iPhone users) and search for “Du” app. Download and install the app on your device.

2. Log in to your Du account : Open the Du app and either register for a new account or log in using your existing credentials. Follow the on-screen instructions to complete the login process.

3. Review billing and usage history : Once you’re logged in, navigate to the billing or account section within the app. Here, you’ll find your billing and usage history. Take a moment to review the active services or packages that you want to deactivate.

4. Disable services : Identify the specific service or package you wish to deactivate. Tap on the service to access its details or options. Look for the option to disable or deactivate the service and select it. Follow any on-screen directions or prompts to confirm the deactivation process.

5. Repeat for other packages : If you have multiple packages or services to deactivate, repeat step 4 for each one individually. Ensure that you have disabled all the packages you wish to cancel.

6. Verify deactivation : After disabling a service, the app may provide a confirmation message or notification to indicate that the package has been successfully deactivated. Double-check the service status within the app to ensure that it is no longer active.

Unfortunately, the Official Du App does not provide assistance for unsubscribing from all services. However, there are alternative methods you can use to deactivate specific services. Here’s a step-by-step guide to help you through the process:

• Identify the Service : Begin by reviewing the list of services provided by Du and locate the specific service you wish to deactivate. Take note of the deactivation keyword associated with that service.
• Send an SMS : Once you have identified the service and the corresponding deactivation keyword, compose a new SMS on your mobile device. Enter the deactivation keyword in the message body.
• Send to 4035 : Address the SMS to the number “4035” and send it. For example, if you want to deactivate the “Daily Astrology” service, send an SMS with the content “UNSUB DA” to “4035”.
• Confirmation : After sending the SMS, you should receive a confirmation message indicating that the service has been successfully deactivated. Make sure to keep this message for your records.

If the above methods do not work for your specific case or if you have concerns regarding the deactivation process, it’s recommended to contact Du’s customer service. Here’s how you can get in touch with them:

• Select Preferred Contact Method : Visit the Du Contact Us page (du-contactus) and choose your preferred method of contact. Du offers options such as live chat or email communication.
• Live Chat or Email : If you opt for live chat, initiate the conversation by clicking on the chat icon and follow the prompts to connect with a customer service representative. Alternatively, if you prefer email communication, fill in the required details and submit your inquiry.
• Dial Customer Service : If you prefer to speak directly with a customer service representative, you can dial the number “00 971 4 390 5555”. Explain your concern and request assistance with deactivating the desired services.
• Determine the Package : Identify the specific package you wish to deactivate. Take note of its name or any associated code.
• Access Dialer : Open the dialer on your mobile device.
• Dial the Deactivation Code : Enter the deactivation code for the package you want to cancel. For example, if you want to cancel the “Secure Internet Regular Limit” service, dial 134 11#.
• Make the Call : Press the call button to initiate the call.
• Confirm Deactivation : A menu or prompt will appear on your screen with options related to the selected package. Typically, you will be asked to enter a number to proceed. In this case, type 0 on your keypad to confirm the deactivation.
• Send Confirmation : Press the Send button or any equivalent option to send the confirmation.
• Await Confirmation SMS : Once the deactivation process is complete, you will receive a confirmation SMS from Du. This message will serve as proof that the specific package has been successfully stopped.

If you have cancelled a daily or unlimited subscription for social package services with Du and want to confirm whether the cancellation was successful, follow these steps:

• Wait for SMS Confirmation : After sending the “stop” text message to 1335 to terminate your social package subscription, Du will send you an SMS confirmation code for deactivation. Keep an eye on your phone’s messages to see if you receive this confirmation.
• Check Subscription Status via USSD : If you haven’t received an SMS confirmation or want to double-check the status, you can use the USSD code 135 120# to get information about your subscription. Dial this code on your mobile device and press the “Call” button.
• Select Subscription Information : After dialling 135 120#, a menu will appear on your screen with different options. Look for the option that corresponds to subscription information and press the number associated with it (usually option 1).
• Wait for SMS Response : Once you have selected the subscription information option, Du will process your request and send you an SMS response containing the details of your subscription. This SMS will provide confirmation regarding the cancellation of your social package subscription.

Many Du users subscribe to daily data bundles for their SIM cards , and this video tutorial aims to guide them through the process of both activating and deactivating these bundles.

Whether you want to enjoy a day of uninterrupted internet access or temporarily pause your data usage, this step-by-step video will provide you with the necessary instructions.

By following the visual demonstration, Du SIM card users will learn how to effortlessly activate and deactivate their daily data bundles, ensuring they have control over their data usage and can tailor their internet access to their specific needs.

This is also convenient for our OFWs who may want to manage their daily data bundles while abroad.

Being able to activate or deactivate these bundles through a simple process demonstrated in the video allows OFWs to stay connected and make the most of their data plans based on their current requirements.

Whether they need to activate a daily data bundle for a specific period or temporarily deactivate it to conserve usage, this video tutorial will assist them in navigating the process seamlessly.

Frequently Asked Questions

To deactivate all Du packages, you can contact Du’s customer service, use the online account management portal, utilize the Du mobile app, or visit a Du store in person.

No, there are no charges for deactivating Du packages. However, it is recommended to check for any outstanding dues or contract obligations before proceeding.

While SMS deactivation might be available for specific packages, it is generally advisable to contact customer service or use other designated channels for deactivation.

You can receive a confirmation code for deactivation via SMS after initiating the deactivation process. If you haven’t received an SMS, you can dial 135120# and press 1 to check your subscription status.

Penalties or fees may apply if you have an ongoing contract or outstanding dues. It’s essential to review your agreement terms or consult customer service for specific information.

Yes, the Du mobile app provides a convenient option to manage and deactivate packages. You can log in to your account and navigate to the package management section to proceed.

Visiting a Du store is not mandatory for package deactivation. However, it can be an option if you prefer face-to-face assistance or have specific inquiries.

If you face any difficulties during the deactivation process or have concerns, it is recommended to contact Du’s customer service. They can provide personalized assistance and guidance to resolve any issues.

In conclusion, Du’s extensive range of services and packages cater to the diverse needs of its customers in the UAE.

Whether it’s for financial reasons , changing providers, or other circumstances, knowing how to efficiently deactivate your packages is crucial.

By following the step-by-step instructions provided in this guide, you can easily manage your telecom services and make informed decisions regarding your subscription with Du.

Stay in control of your telecommunications and enjoy a seamless experience as you navigate the process of deactivating all Du packages.

READ NEXT: How to Check Du Data Balance and Credit Online

How to cancel DU postpaid plan online

Table of Contents

If you are a Du postpaid plan user and are looking to cancel your subscription, it can seem like a daunting task. However, cancelling your plan is a straightforward process that can be done in just a few steps. In this article, we will guide you through the process of cancelling your Du postpaid plan, step by step.

Firstly, it is important to note that you cannot cancel your Du postpaid plan online. You will need to either visit a Du store or call their customer service hotline to initiate the cancellation process. Before you cancel your plan, make sure to clear any outstanding dues or bills to avoid any unnecessary charges.

Once you have cleared any outstanding dues, you can either visit a Du store or call their customer service hotline to initiate the cancellation process. You will need to provide your account details and answer a few security questions to confirm your identity. Once your identity has been verified, the customer service representative will guide you through the cancellation process.

Reasons to Cancel Du Postpaid Plan

If you are considering cancelling your Du postpaid plan, there could be various reasons behind it. Here are a few common reasons why you might want to cancel your Du postpaid plan:

1. High Cost

One of the primary reasons people cancel their Du postpaid plan is due to the high cost. If you feel that you are paying too much for your plan and not getting enough value for your money, it may be time to consider cancelling your plan and switching to a more affordable option.

2. Poor Network Coverage

Another reason that might lead you to cancel your Du postpaid plan is poor network coverage. If you frequently experience dropped calls, slow data speeds, or poor signal strength, it can be frustrating and affect your daily routine. In such cases, it might be worth considering switching to a provider with better network coverage.

3. Unsatisfactory Customer Service

If you are dissatisfied with the customer service provided by Du, it can be a valid reason to cancel your postpaid plan. Poor customer service can lead to frustration and dissatisfaction, and it might be worth considering switching to a provider with better customer service.

4. Change in Circumstances

Your circumstances might change, and you could find that your current Du postpaid plan no longer meets your needs. For example, you might have moved to an area with poor network coverage, or you might have found a better deal with another provider. In such cases, cancelling your Du postpaid plan might be the best option.

In conclusion, there can be various reasons why you might want to cancel your Du postpaid plan. It is essential to evaluate your needs and priorities before making a decision.

Pre-Cancellation Checklist

Before cancelling your Du postpaid plan, it is important to check a few things to avoid any unexpected charges or complications. Here are some things you should consider:

Outstanding Payments

Make sure that you have paid all outstanding bills and charges before cancelling your plan. You can check your account balance and payment history on the Du website or mobile app. If you have any pending payments, settle them before cancelling your plan to avoid any late fees or penalties.

Plan Duration

Check the duration of your current plan and whether you have completed the minimum contract period. If you cancel your plan before the contract period ends, you may have to pay early termination fees. You can find the details of your contract period and early termination fees on your Du account or by contacting customer service.

Early Termination Fees

If you cancel your postpaid plan before the contract period ends, you may have to pay early termination fees. These fees can vary depending on the type of plan and the remaining duration of your contract. You can check the early termination fees on your Du account or by contacting customer service.

In summary, before cancelling your Du postpaid plan, make sure you have paid all outstanding bills, checked the duration of your current plan, and reviewed early termination fees. This will help you avoid any unexpected charges or complications.

how to cancel du postpaid plan

If you want to cancel your Du postpaid plan, there are three ways to do it: by contacting Du customer service, visiting a Du store, or cancelling online.

Contacting Du Customer Service

To cancel your Du postpaid plan by contacting customer service, you can call 155 from your Du number or 800155 from any other number. You will need to provide your account details and explain that you want to cancel your plan. The customer service representative will guide you through the process and answer any questions you may have.

Visit Du Store

If you prefer to cancel your Du postpaid plan in person, you can visit a Du store. You will need to bring your ID and account details to the store and explain that you want to cancel your plan. The Du representative will guide you through the process and answer any questions you may have.

how to cancel my du postpaid plan online

To cancel your Du postpaid plan online, you can log in to your My Account on the Du website . You will need to provide your account details and follow the cancellation process. If you have any questions, you can contact Du customer service through the online chat or email.

Remember, when cancelling your Du postpaid plan, you may be charged an early termination fee if you are still under contract. Make sure to check your contract terms before cancelling.

Post-Cancellation Steps

After you have successfully cancelled your DU postpaid plan, there are a few steps you need to take to ensure a smooth transition.

Final Bill Settlement

Make sure to settle any outstanding bills before cancelling your DU postpaid plan. This will ensure that you are not charged any additional fees or penalties. You can settle your final bill by visiting a DU store, calling customer service, or through the DU app.

Switching to Prepaid or Another Provider

If you still want to use DU services, consider switching to a prepaid plan. This will give you more control over your spending and you can easily top up your account as needed. Alternatively, you can switch to another provider if you find a better deal or more suitable plan.

Before switching to another provider, make sure to check if there are any outstanding fees or penalties that need to be settled. You should also check if your phone is locked to DU’s network, as this may affect your ability to use another provider’s SIM card.

Overall, cancelling your DU postpaid plan can be a straightforward process if you follow these post-cancellation steps. Remember to settle any outstanding bills and consider switching to prepaid or another provider if you still need mobile services.

Frequently Asked Questions

How do i terminate my du contract early.

To terminate your du contract early, you will need to visit a du store or call the customer care service. You will be required to pay an early termination fee, which will depend on the remaining months of your contract.

What are the charges for cancelling a du postpaid plan?

The charges for cancelling a du postpaid plan will depend on the remaining months of your contract. You will be required to pay an early termination fee, which will be calculated based on the remaining months of your contract.

How can I deactivate du VAS services?

To deactivate du VAS services, you can either call the customer care service or send an SMS with the keyword “STOP” to the short code provided by the VAS service. You can also manage your VAS services through the My Account section on the du website or mobile app.

What is the procedure for cancelling a du home wireless 199 plan?

To cancel a du home wireless 199 plan, you will need to visit a du store or call the customer care service. You will be required to pay an early termination fee, which will depend on the remaining months of your contract. Additionally, you will need to return the device provided by du as part of the plan.

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New UAE rules on telecom contract cancellation fees take effect next week

Authority reminds customers of changes in cancellation policies for etisalat and du.

Residents in Dubai can now report any suspicious people or behaviour through the Dubai Police mobile app. AP

From New Year’s Day, early cancellation of a telecoms contract in the UAE will no longer set customers back up to a year in charges.

On Tuesday, the country’s Telecommunications Regulatory Authority reminded Etisalat and du customers of the change in regulations, which takes effect on January 1, 2020.

In March, the TRA announced it would reduce fees for the early termination of a contract . The amendment meant customers would be charged a fee of only one month, replacing the previous provision that charged users the total remaining sum due for the length of the contract. In some cases, this meant paying up to 11 months in fees.

The penalties for breaking a contract could add up quickly. For Etisalat plans, it cost either Dh50 or Dh100 times the number of months remaining in the contract, depending on the package.

For du plans, it was anywhere between Dh100, multiplied by the remaining months of a year-long contract to Dh1,000 times the remaining months of the second year for a two-year contract, also depending on the monthly package cost.

The change was immediately introduced to any new mobile contracts for Etisalat and du and, at the time, the TRA said it was working on updating existing contracts too.

As of 1 January 2020 You won’t have to pay for more than a month’s rental charges when you prematurely exit your contract with the service provider @etisalat @dutweets pic.twitter.com/6TCPE791m5 — تدرا 🇦🇪 TDRA (@tdrauae) December 24, 2019

In March, Hamad Al Mansoori, TRA’s Director General, said the amendment was made in response to customer complaints.

“At TRA ... we don’t hesitate to review any policies or regulations for the interests of the parties and the public, to increase the happiness of the telecom sector customers in the country.

“Revision of early termination fees of telecom contracts is part of the sustainability approach whereby TRA is working to enhance the quality of telecom services and to ensure that these services reach the various segments of society on satisfactory terms.”

Mohammed Al Ramsi, TRA’s Regulatory Affairs Director, said the change gave users more flexibility to choose services that suited them.

“The new amendment comes in response to the complaints of some customers, since the previous provisions forced the customer to commit to using the service until the end of the contract, despite their unwillingness to do so sometimes. Now, the user can terminate the service contract and choose another service, for a simple charge equals one month fee, which is considered operational fees.”

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Leaving UAE for good? How to cancel mobile plans

Here's a guide for subscribers of etisalat, du, and virgin mobile.

Kirstin Bernabe

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Published: Thu 14 Dec 2023, 2:36 PM

Last updated: Sun 28 Jan 2024, 1:33 PM

When you're moving out of a country you called home for years, it's best to draw up a list of things you shouldn't forget — and we're not just talking about those you need to pack in your luggage, but things you need to do.

If you have lived and worked in the UAE for quite some time, chances are you have signed up for data and calling services, or even got the latest smartphone as part of the package.

Now that you're leaving for good; remember, you have to tell your service provider about the move in advance and then apply for disconnection.This, unfortunately, is one of the things often left out of relocation priorities.

Whether you're subscribed to Etisalat, Du or Virgin Mobile, a process is in place for disconnection or 'termination of contract'. Here's a step-by-step guide:

Etisalat by e&

• To cancel your monthly subscription, make sure all outstanding fees are paid.
• If you are cancelling the service earlier than what is stated in your contract, you will have to pay extra charges.
• Once dues are paid, call 101 or visit any Etisalat store to submit a cancellation request.
• Would you like to keep your number active after leaving the UAE? You may subscribe to 'homebound' packs that retains your access to Etisalat services for up to 60 days.
• For prepaid users: Call 101 or visit any Etisalat store to submit a cancellation request. However, you have to make sure that no lend-me/reserve credit service is enabled. Your credit balance, if any, will also be forfeited upon cancellation.

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• Visit any Du store to request the cancellation.
• An agent will then be calculating charges based on: Total outstanding balance, early cancellation fees (if applicable), full monthly charge for the current month.
• You will receive a call from Du within 24 hours to process the cancellation.
• For prepaid users: Request to cancel your prepaid number through the Du app or by visiting https://www.du.ae/myapp.

Virgin Mobile

• Cancellation can be done via Virgin Mobile app.
• Those on 6 and 12-month plans, however, will have to contact the provider if cancelling before the last month of subscription.
• The account will remain active until the cancellation takes effect on renewal date.
• How to do it on your phone via the app: For iOS devices, tap on ‘More’ in the menu at the bottom of the screen. For Android devices, open your side menu. Spot your name, then tap on it to go to the ‘My Account’ screen. Tap on ‘Terminate my account’. Follow the instructions to terminate your account.
• If you decide to reactivate your account, you’ll need to sign up again using your original e-mail address within 12 months of the date of your previous termination.
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How to Cancel All Subscriptions on DU Prepaid 2023 [Step-by-step]

Updated on: August 13, 2023

Hey there, savvy DU Prepaid users! Are you feeling overwhelmed by all those subscriptions you’ve signed up for? It’s time to take charge and regain control of your DU Prepaid experience.

In this quick guide, we’ll show you how to cancel all subscriptions on DU Prepaid effortlessly. Get ready to bid farewell to unwanted charges and say hello to financial freedom!

Understanding DU Prepaid Subscriptions

DU Prepaid offers a variety of subscriptions to cater to different user needs. These subscriptions can include services such as data packages , call packages, content subscriptions, and more.

It’s important to identify which subscriptions you currently have active on your DU Prepaid account before proceeding with the cancellation process. By understanding your active subscriptions, you can ensure that you cancel all of them effectively.

How to Cancel All Subscriptions on DU Prepaid

Through SMS

Below is the steps on how to cancel all subscriptions on DU Prepaid through SMS:

• Open your messaging app on your mobile device.
• Compose a new text message.
• Type “STOPALL” in the message body.
• Send the message to the shortcode 9000.
• After sending the message, you will receive a reply from DU that includes a list of all your active services.
• To deactivate a specific service, simply reply to the message with the corresponding service number. The service numbers are typically listed from 1 to 3.
• Once you’ve replied with the service number, the respective service will be deactivated, and you will no longer be subscribed to it.

If you encounter any issues using the “STOPALL” code, you can try alternative codes such as “STOP” or “LIST” sent to the shortcode 9000. One of these codes should work, allowing you to successfully opt out of the extra DU services and prevent automatic credit deductions.

It’s important to note that if you’re unable to cancel your subscriptions through SMS, you can also try using the official DU mobile app & official website.

DU Mobile App

If you’re unable to cancel your subscriptions through SMS, you can also try using the official DU mobile app. The app is available for Android, iOS, and iPhone devices.

After installing the app, you can log in to your account or register if you haven’t already. From there, you can access your billing and usage history to check the active services. Select the desired service and follow the on-screen instructions to disable it.

Here is the steps on how to cancel all subscriptions on DU Prepaid through official web:

• App Download Links: Google Play Store | App Store
• Log in to Your Account : Launch the DU Mobile App and log in to your DU account using your credentials. If you don’t have an account, you can create one within the app.
• Access Subscription Details : Once you’re logged in, navigate to the “My Subscriptions” section within the app. This section will provide you with an overview of all your active subscriptions.
• Review Active Subscriptions : Review the list of active subscriptions displayed in the app. You can see details such as the subscription type, start/end dates, and charges for each subscription.
• Cancel Subscriptions : To cancel a subscription, select the subscription you wish to cancel from the list. Look for an option or button to cancel or unsubscribe from that specific subscription. The exact location of this option may vary depending on the app’s interface.
• Follow On-Screen Prompts : Once you’ve selected the subscription you want to cancel, follow the on-screen prompts or instructions provided by the app to complete the cancellation process. The app may ask for confirmation or additional details to ensure the correct subscription is being canceled.
• Repeat for All Subscriptions : Repeat steps 5 and 6 for each subscription you want to cancel. Review the list carefully to ensure all unwanted subscriptions are canceled.

It’s important to note that the steps provided are based on general guidance, and the exact process within the DU Mobile App may vary slightly. If you encounter any difficulties or if the cancellation options are not available in the app, you can consider the alternative methods using Du’s Official web below.

Du’s Official Website

• Visit the Du official website : You can access the Du official website by typing “ https://www.du.ae/ ” in your web browser’s address bar.
• Accessing your DU Prepaid account : Log in to your DU Prepaid account using your credentials.
• Navigating to the subscription management section : Once logged in, navigate to the subscription management section. This section is usually located within your account settings or a dedicated subscriptions tab.
• Reviewing active subscriptions : In the subscription management section, you will find a list of your active subscriptions. Take the time to carefully review each subscription to ensure you don’t miss any during the cancellation process.
• Selecting and canceling individual subscriptions : For each subscription you wish to cancel, select the appropriate option to initiate the cancellation process. Follow any prompts or instructions provided to complete the cancellation.
• Confirming the cancellation of all subscriptions : After canceling individual subscriptions, it’s crucial to confirm that all subscriptions have been successfully canceled. Double-check the subscription list to ensure none remain active.

DU’s Customer Service

If none of these methods work for you, or if you need further assistance, you can contact DU’s customer service by dialing “00 971 4 390 5555” or using the contact options provided on their website. They will be able to help you with canceling your subscriptions and addressing any concerns you may have.

Managing Recurring Charges and Automatic Payments

In addition to canceling subscriptions, it’s essential to manage recurring charges and automatic payments to prevent any unexpected charges. To do so:

• Disable recurring charges on DU Prepaid : Within your account settings, locate the option to disable recurring charges. By disabling this feature, you prevent future automatic charges for subscriptions.
• Stop automatic payments for subscriptions : For any subscriptions that may have been set up with automatic payment methods, make sure to disable or cancel those payment authorizations as well.
• Ensure successful cancellation of recurring charges : Verify that recurring charges have been disabled by checking your account settings and reviewing any associated payment methods.

Tips for Removing All Subscriptions on DU Prepaid:

To ensure a thorough cancellation process, consider the following best practices and tips:

• Double-check for any missed subscriptions : Before concluding the cancellation process, carefully review your subscription list again to ensure no subscriptions have been overlooked.
• Verify cancellation confirmation for each subscription : After canceling a subscription, look for a confirmation message or email from DU Prepaid confirming the cancellation. This helps ensure that your cancellation request has been successfully processed.
• Keep track of canceled subscriptions for future reference : It’s recommended to maintain a record of the subscriptions you have canceled. This record can serve as a reference in case of any discrepancies or future inquiries.

Congratulations! Now we’ve answered your question about how to cancel all subscriptions on Du prepaid .

Remember, canceling all subscriptions on DU Prepaid isn’t just about saving money—it’s about curating a personalized experience that truly aligns with your interests and priorities. Take this opportunity to declutter your digital life and embark on a fresh journey with DU Prepaid.

Can I cancel my subscriptions on DU Prepaid through the mobile app?

Yes, you can cancel your subscriptions on DU Prepaid through the official DU Prepaid mobile app. Simply log in to your account, navigate to the subscription management section, and follow the steps provided to cancel your subscriptions.

Will canceling subscriptions on DU Prepaid affect my remaining account balance?

Canceling subscriptions on DU Prepaid will not affect your remaining account balance. The cancellation process only removes the active subscriptions from your account, but the remaining balance will remain unaffected and available for other purposes.

How can I check if a subscription has been successfully canceled on DU Prepaid?

After canceling a subscription on DU Prepaid, you should receive a confirmation message or email from DU Prepaid confirming the cancellation. Additionally, you can review your subscription list in the account settings to ensure the canceled subscription is no longer active.

Can I reactivate a canceled subscription on DU Prepaid?

In most cases, once you have canceled a subscription on DU Prepaid, it cannot be reactivated. However, you can typically subscribe to the service again if you change your mind or need it in the future.

Is there a fee for canceling subscriptions on DU Prepaid?

There is typically no fee for canceling subscriptions on DU Prepaid. However, it’s always recommended to review the terms and conditions associated with each subscription to understand any potential charges or cancellation policies that may apply.

I currently residing in Dubai, UAE and work for a multinational company in the technology industry. In my free time, I enjoys exploring the UAE's and becomes a writer in uaexpat.com

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Hochul Halts Congestion Pricing in a Stunning 11th-Hour Shift

Weeks before New York was to charge motorists to enter Manhattan’s business district, Gov. Kathy Hochul postponed the program, citing economic concerns.

By Grace Ashford

Reporting from the State Capitol in Albany, N.Y.

Gov. Kathy Hochul of New York announced on Wednesday that she was shelving the long-awaited tolling plan known as congestion pricing, just weeks before it was to go into effect.

“After careful consideration I have come to the difficult decision that implementing the planned congestion pricing system risks too many unintended consequences,” Ms. Hochul said, adding: “I have directed the M.T.A. to indefinitely pause the program.”

The move angered environmentalists, transit advocates and economists , with some accusing the governor of abandoning a plan that was decades in the making for political reasons in a critical election year.

The decision, Ms. Hochul acknowledged, was not an easy one, but she said it was nonetheless crucial in light of the lingering effects of the coronavirus pandemic on working families and New York City’s economy.

The congestion pricing plan , the first of its kind in the nation, was slated to start June 30 . Drivers using E-ZPass would have paid as much as $15 to enter Manhattan south of 60th Street.

The governor said she feared that instituting a toll to drive into the borough would “create another obstacle to our economic recovery.”

“Let’s be real: A $15 charge may not seem like a lot to someone who has the means, but it can break the budget of a hard-working middle-class household,” Ms. Hochul said.

In the days before her announcement, the governor notified the White House and the top House Democrat, Hakeem Jeffries, of her plans, according to two people familiar with the conversations.

They disputed reports that Mr. Jeffries had directed Ms. Hochul to delay the plan, saying that he had remained neutral on the issue.

“To the extent immediate implementation of congestion pricing is being reconsidered, Leader Jeffries supports a temporary pause of limited duration to better understand the financial impact on working-class New Yorkers,” said Andy Eichar, a spokesman for Mr. Jeffries.

Word of the governor’s last-minute misgivings began to circulate in Albany on Tuesday night, and quickly sent shock waves through the New York State Capitol by Wednesday morning, the penultimate day of the legislative session.

Few lawmakers could say they loved congestion pricing and the optics of taxing constituents. But the proposal was championed by economists and environmentalists alike as the solution not only to the financial woes of the Metropolitan Transportation Authority, the state agency that runs New York’s subways and buses, but also the city’s infamous gridlock.

The program was also being contested in court by eight separate lawsuits, with plaintiffs including the Trucking Association of New York and Gov. Philip D. Murphy of New Jersey .

Mr. Murphy’s case in particular, which is being argued in Federal District Court in Newark, was regarded as the most serious challenge to congestion pricing. State officials are seeking a more comprehensive environmental study of the program.

But in New York, most Democrats had made a grudging peace with the plan after decades of debate, hearings, studies and planning — none more publicly than Ms. Hochul, who had defended it as a necessary step toward rebuilding New York’s economy.

Just two weeks ago, the governor told attendees at the Global Economic Summit in Ireland that implementing congestion pricing was critical to “making cities more livable.”

Many key players in New York politics, from Albany to New York City, expressed dismay at the reversal, which cast the transportation authority’s finances into uncertainty.

“I’m very upset that suddenly, out of the blue, this would pop up,” State Senator Liz Krueger, a Manhattan Democrat, said on Wednesday, adding: “If we stop congestion pricing now we’re never going to get it.”

Kate Slevin of the Regional Plan Association, a nonprofit urban research and advocacy group that has championed the tolling program, called the move “a total betrayal of New Yorkers and our climate.”

The president of the Partnership for New York City, Kathryn Wylde, said the governor’s decision was a disappointment and that she hoped the pause would be temporary.

Yet an undercurrent of support for Ms. Hochul’s move was also evident among lawmakers, particularly those representing swing districts.

“Many see it as welcome news,” said James Skoufis, a Democrat who represents Orange County in the State Senate, adding that despite the plan’s approval five years earlier, opposition had been growing in the Legislature. “Some of it is outspoken, some of it is quieter, but it is widespread.”

Shortly after Ms. Hochul’s announcement, U.S. Representative Pat Ryan, a Democrat facing a tough re-election race in the northern exurbs of New York City, sent out a statement taking partial credit for defeating the plan.

“Since Day 1, I’ve fought alongside countless Hudson Valley families against this unfair, uninformed and unacceptable congestion pricing plan,” Mr. Ryan said. “Today, I’m proud to say we’ve stopped congestion pricing in its tracks.”

Indeed, the plan has been largely unpopular in suburban areas of the Hudson Valley and Long Island where Democrats are desperate to make gains this cycle.

A Siena poll from April found that 72 percent of New York suburbs opposed congestion pricing. Statewide, the number is lower, but still a majority — including 54 percent of Democrats.

Transit experts say that such opposition is common among communities acclimating to tolling plans, but not always lasting.

“We know from the experiences of other cities that have implemented congestion pricing that public support is at its nadir right before implementation,” said Nicholas Klein, an assistant professor of city and regional planning at Cornell University. “That is when the public, media and politicians panic. But time and again, we see that the sky does not fall.”

In her address, Ms. Hochul stressed her commitment to public transit, and ensuring that the transportation authority had the funding it needed to complete long overdue capital projects. But she said that the city’s outlook had changed since the plan was approved in 2019.

“Workers were in the office five days a week, crime was at record lows and tourism was at record highs,” she said. “Circumstances have changed and we must respond to the facts on the ground.”

The decision has the awkward effect of bringing Ms. Hochul, a centrist Democrat who has at times served as a surrogate for President Biden, into alignment with former President Donald J. Trump, who has derided the plan , as well as her predecessor, Andrew M. Cuomo, who championed the concept as governor but now questions its timing.

To halt implementation of the plan, Ms. Hochul needs only the approval of the authority’s board, which she controls. But without the projected $1 billion a year for the city’s buses and subways, the transit system could quickly fall into crisis.

Ms. Hochul could fill that gap, at least temporarily, with money from the state’s reserves. But she is also said to be looking at a more durable revenue source, possibly in the form of a tax on city businesses, which would require the approval of the State Legislature.

The transportation agency has already invested heavily in infrastructure to implement the pricing plan, including $507 million it paid to a Nashville company.

In New York City, Mayor Eric Adams endorsed Ms. Hochul’s move. “I think that if she’s looking at analyzing what other ways we can do it and how we do it correctly, I’m all for it,” Mr. Adams said Wednesday at an unrelated news conference on Staten Island.

Mr. Adams, who has not been a strong proponent of congestion pricing, said he was worried that charging vehicles to enter Lower Manhattan would be an undue burden for “everyday New Yorkers” and potentially affect the city’s economic recovery from the pandemic.

“We have to get it right,” the mayor said, noting that he had been communicating with the governor over the last few days. “This is a major shift in our city and it must be done correctly.”

Reporting was contributed by Nicholas Fandos , Jeffery C. Mays and Claire Fahy .

Grace Ashford covers New York government and politics for The Times. More about Grace Ashford

Watch CBS News

How Trump's conviction could change the dynamics of the 2024 race

By Olivia Rinaldi , Jacob Rosen , Katrina Kaufman

Updated on: May 31, 2024 / 11:57 AM EDT / CBS News

Former President Donald Trump has been found guilty of 34 felony counts of falsifying business records in his Manhattan criminal trial, adding another layer of uncertainty to an already unprecedented campaign.

As a c onvicted felon , Trump is not prevented from continuing to campaign for president , since the Constitution does not prohibit candidates from running for president even if they are convicted of a crime. In fact, there is precedent for a candidate running from behind bars: In 1920, Socialist Party candidate Eugene V. Debs ran for president from a federal penitentiary in Atlanta.

Trump is the first former U.S. president to be found guilty of felonies, and the first major party candidate to run for office after being found guilty of a crime. Here's how his conviction could change the 2024 campaign:

How Trump can campaign after his conviction

Now that he's convicted, Trump is all but certain to appeal the decision handed down by the jury, and he is likely to be able to return to the campaign trail as the process plays out. 

The next development in the case will come at sentencing, currently scheduled for July 11. Justice Juan Merchan has wide discretion over when sentencing occurs and what the punishment looks like. Trump faces a maximum of up to four years in prison and a $5,000 fine for each of the 34 felony charges of falsification of business records. The sentencing options available to Merchan include prison, probation, conditional discharge, fines or house arrest.

The judge could put limitations on his travel, such as restricting Trump from leaving the state and taking his passport, but Merchan has said he doesn't want to interfere with his ability to campaign.

"I would think that the judge wouldn't dare interfere with his right to speak to the American public because it's the right of the voters to be informed as well," said John Coffee, a professor at Columbia Law School and an expert on corporate governance and white collar crime.

In a recent survey of dozens of cases brought by Manhattan District Attorney's Office in which falsifying business records was the most serious charge at arraignment, attorney and author Norm Eisen found that roughly one in 10 of those cases resulted in a sentence of incarceration.

"I think that is fascinating," said Caroline Polisi, a criminal defense attorney and professor at Columbia Law School. "A lot of commentators say the reason he won't be incarcerated is because the logistics of it with respect to the Secret Service would be too much. On the other hand, if you're saying he should be treated like any other defendant, we have a lot of data saying that 90% of other defendants would not get jail time in this situation."

The impact of the conviction on Trump's ability to campaign could largely hinge on what sentence Merchan ultimately hands down, and when Trump would serve it.

"In the context in which he is found guilty and then sentenced to no jail time, I don't think it's going to cause a bit of difference," added Polisi. "There might be some minor issues. He might not be able to vote for himself. But other than that, I don't think it's going to cause any problems."

When determining Trump's sentence, the judge could take into account his numerous gag order violations — which led Merchan to threaten him with jail time if the violations continued — and his lack of demonstrated remorse or respect for the legal system. Throughout the trial, Trump referred to Merchan as "conflicted" and "corrupt" and to the case itself as a "sham." 

"In New York, a 78-year-old defendant, who's a first time offender, committed a non-violent offense, and has an otherwise, well, distinguished record — in some regards being an ex-president is distinguished. In that kind of world, there'd be no chance of an incarceration sentence," said Coffee. Trump turns 78 on June 14. "They can use probation, they can use fines. But there may be a view of many judges that you have to show that no one's above the law, and even the future president should have a taste of prison."

Even if Merchan does order Trump to serve time behind bars, the sentence could be deferred until his appeal has run its course.

"In other cases, when you don't have someone running for the White House, it would be more or acceptable to put him immediately into incarceration," said Coffee. "You certainly could put special conditions on what he could do or put him under house arrest, but I think until we get to the actual election, we're going to have to let Donald Trump run around and campaign."

The conviction's possible impact on Trump's poll numbers and support

Trump has predicted that a conviction in this trial could boost his poll numbers. 

"Even if convicted, I think that it has absolutely no impact. It may drive the numbers up, but we don't want that. We want to have a fair verdict," Trump told CBS Pittsburgh in an interview earlier this month.

Trump's support among his Republican base has been remarkably resilient in the face of his various criminal cases. In the months following his four indictments last year, Trump maintained his commanding lead in the Republican primary, capturing the nomination despite the dozens of criminal charges he faced.

Many Trump supporters who CBS News has interviewed since the trial began have said a guilty conviction will not change how they vote in November, adopting the former president's grievances as their own.

"Stormy Daniels has already been reviewed and stuff. It's kind of coincidental," Michigan resident Lori Beyer said at a recent rally in Freeland, Michigan, adding she would vote for Trump regardless of the conviction. "I don't think it's going to impact it, as far as I'm concerned."

Whether a conviction changes the minds of voters who are not committed to the former president remains to be seen. A recent CBS News poll found that the majority of Americans believed Trump is "definitely or probably" guilty of the charges he faced in New York. The overwhelming majority of Democrats — 93% — believed Trump was guilty, while 78% Republicans said he was not. Independents were split, with 53% believing he was guilty and 47% saying he wasn't. 

Opinions about whether Trump was guilty or not were already highly partisan, according to Kabir Khanna, deputy director of elections and data analytics for CBS News. Most people who believed Trump was guilty also thought the jury would convict him, and vice versa. 

Additionally, Khanna said people who followed the trial closely were the most polarized in their views.

"Together, these factors could blunt the impact of the verdict on the views of an already divided public," Khanna said. "Some voters may be swayed by the news, but I wouldn't expect a sea change." 

Other polling supports that notion. A NPR/PBS NewsHour/Marist survey released Thursday found that 67% of registered voters nationwide said a Trump conviction would not make a difference in how they vote. Among independents, just 11% said a guilty verdict would make them less likely to vote for Trump.

The conviction also gives the Biden campaign a potentially potent new weapon in their arsenal: the ability to label Trump a convicted felon. Mr. Biden remained largely silent about the Trump trial while it was ongoing, but NBC News reported last week that he planned to become more aggressive about Trump's legal woes after the trial concluded, while acknowledging that Trump would be on the ballot regardless of how his legal cases played out.

Trump has used the trial to help boost his fundraising, and will likely look to capitalize on the conviction. The Trump campaign and Republican National Committee saw an influx of donations after jury selection began, with the two entities raising $76 million in April. His campaign had about $50 million cash on hand at the beginning of May as he prepared to get back out on the campaign trail after the trial.

The former president repeatedly used the developments in the trial to raise money, including when he was held in contempt for violating the gag order against him.

"I'd get arrested ONE MILLION TIMES before I'd let those filthy dogs get their hands on you," one typical fundraising appeal read. 

Trump's other criminal cases

The New York case might be the only one of Trump's four criminal prosecutions to reach a conclusion before voters cast their ballots in the fall, giving the guilty verdict added weight.

The two federal cases brought by special counsel Jack Smith remain in limbo. 

In Washington, D.C., Trump faces charges related to his actions to remain in power after the 2016 election. Trump has argued that he is immune from prosecution, and the Supreme Court is currently weighing his claim.

The high court heard arguments in the immunity dispute on April 26 and is expected to issue a decision on the matter before the end of the court's term, likely in June. If the case is allowed to move forward, there is a slim possibility that the district court could schedule the trial before November. If the justices side with Trump and find him immune from prosecution, the charges would be dropped.

In Florida, Trump faces federal charges stemming from his retention of classified documents after he left the White House. Judge Aileen Cannon, who was appointed by Trump, has indefinitely postponed the trial. She ruled in early May that picking a trial date would be "imprudent and inconsistent with the court's duty to fully and fairly consider" numerous unresolved pre-trial motions. Those motions include Trump's efforts to dismiss the case altogether, as well as issues related to what classified information can be revealed at trial.

In the third case that remains outstanding, Trump faces state charges related to the 2020 election in Fulton County, Georgia. The trial in that matter is also on hold as Trump seeks to have District Attorney Fani Willis removed from the case. Georgia's Court of Appeals recently granted Trump's appeal of a decision that had allowed her to remain, bringing the trial to a temporary halt.

Trump's two federal cases could largely be in voters' hands if they are not resolved by November, a fact that raises his personal stake in the outcome. If he wins and returns to the White House in January 2025, Trump could order the Justice Department to seek to drop the charges altogether.

Trump has pleaded not guilty in all of the criminal cases against him.

• Donald Trump

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