customer service cv personal statement

• AI Content Shield
• AI KW Research
• AI Assistant
• SEO Optimizer
• AI KW Clustering
• Customer reviews
• The NLO Revolution
• Press Center
• Help Center
• Content Resources
• Facebook Group

Guide to Excellent Customer Service Personal Statement Examples

Table of Contents

As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

• Your previous customer service experience
• Your communications skills
• Areas where you have gone above and beyond for customers
• Positive feedback from customers or employers
• Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

Explore All Write Personal Statement Articles

How to draft meaningful length of law school personal statement.

Are you confused on how to write a law school personal statement? One of the essential elements of your application…

• Write Personal Statement

Effective History and International Relations Personal Statement to Try

Are you considering studying history and international relations? Or you may be curious about what a degree in this field…

Guide to Quality Global Management Personal Statement

Are you applying for a global management program and want to stand out from the crowd? A well-written personal statement…

How to Draft Better Examples of Personal Statements for Residency

Achieving a residency can be a massive accomplishment for any aspiring medical professional. To secure your spot in one of…

Tips for Drafting a Free Example of Personal History Statement

A personal history statement can be crucial to many applications, from university admissions to job search processes. This blog will…

Writing Compelling Dietetic Internship Personal Statement

Applying for a dietetic internship is a rigorous process and requires submitting a personal statement, which is an essential part…

• Skip to main menu
• Skip to user menu

How to Write a Customer Service Personal Statement

• CV Templates & Advice
• Customer Service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

• Mention why are you applying for this specific job role.
• List what appealed to you about the job description.
• Highlight any previous experience you have had in customer service.
• List the skills you already possess that relate to this specific role
• List any relevant subjects you have studied.
• List your School/College/University
• List your relevant qualifications.

Your customer service experience:

• Mention previous experience and role if applicable.
• Give examples of personality traits that make you a great candidate.
• Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

• How to Write a CV
• 4 Hobbies & Interests Employers Like to See on a CV
• How to Write a Personal Statement

Share this article

Related articles

New Year, New You: The 5 Top Industries on Fish4

The Fish4jobs Ultimate Jobseekers Guide

Investment Banker CV Template

Latest articles, optimising your job search: best application practices on fish4jobs, how to set up a job alert – optimise your job search with fish4jobs, from new hires to top performers: the key elements of successful talent onboarding.

Build my resume

• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• Free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Executive CV Example

Cv guidance.

• CV Template
• How to Format
• Personal Statements
• Related CVs

CV Tips for Customer Service Executives

• Highlight Your Customer Service Expertise : Mention any certifications or training in customer service management. Detail your experience in specific areas such as customer retention, complaint resolution, or customer relationship management.
• Showcase Your Achievements : Use specific examples and numbers to illustrate your impact, such as "Improved customer satisfaction ratings by 20%" or "Reduced customer complaints by 30% through effective issue resolution".
• Customize Your CV to the Role : Tailor your CV to match the job's requirements, emphasizing relevant skills and experiences such as team leadership, conflict resolution, or CRM software proficiency.
• Detail Your Tech Proficiency : List your proficiency in customer service software like Zendesk or Salesforce, and any experience with data analysis tools or social media platforms.
• Demonstrate Leadership and Communication Skills : Provide examples of how you've led customer service teams, improved communication processes, or implemented customer service policies and strategies.

The Smarter, Faster Way to Write Your CV

• Orchestrated a complete overhaul of customer service protocols, leading to a 30% increase in customer satisfaction scores and a 20% reduction in customer complaints.
• Implemented a new CRM system that improved customer data management and streamlined service processes, reducing average call handling time by 15%.
• Managed a team of 20 customer service representatives, fostering a high-performance culture that resulted in a 25% increase in team productivity and a 10% decrease in staff turnover.
• Introduced a customer feedback system that led to the identification and resolution of key service issues, improving overall customer retention by 20%.
• Collaborated with the sales and marketing teams to develop a unified customer communication strategy, resulting in a 15% increase in cross-selling opportunities.
• Conducted regular training sessions for customer service representatives, enhancing their product knowledge and communication skills, leading to a 10% improvement in first-call resolution rate.
• Managed a portfolio of key accounts, maintaining a 98% customer retention rate through proactive relationship management and problem resolution.
• Implemented a new ticketing system that improved the tracking and resolution of customer issues, reducing average resolution time by 30%.
• Played a key role in the development of a customer loyalty program that increased repeat business by 25% and significantly improved customer lifetime value.
• Exceptional Customer Service Skills
• CRM Systems Management
• Team Leadership and Development
• Customer Retention Strategies
• Cross-Functional Collaboration
• Training and Development
• Key Account Management
• Problem Resolution
• Implementation of Customer Service Protocols
• Development of Customer Loyalty Programs

Customer Service Executive CV Template

• Collaborated with [teams/departments] to improve [customer service area, e.g., response times, complaint resolution], demonstrating strong [soft skill, e.g., teamwork, communication].
• Managed [customer service function, e.g., call center, email support], optimizing [process or task, e.g., ticket handling, customer feedback] to enhance [operational outcome, e.g., customer satisfaction, brand loyalty].
• Implemented [system or process improvement, e.g., new CRM software, customer feedback system], resulting in [quantifiable benefit, e.g., 20% increase in customer satisfaction, 30% reduction in complaint resolution time].
• Played a pivotal role in [project or initiative, e.g., customer service training program, customer loyalty scheme], which led to [measurable impact, e.g., improved customer retention, increased customer satisfaction scores].
• Conducted [type of analysis, e.g., customer feedback analysis, service quality assessment], using [analytical tools/methods] to inform [decision-making/action, e.g., service improvement strategies, staff training needs].
• Key contributor in [task or responsibility, e.g., handling escalated customer issues, developing service protocols], ensuring [quality or standard, e.g., high service quality, adherence to company policies] in all customer interactions.
• Major: Name of Major
• Minor: Name of Minor

100+ Free Resume Templates

How to format a customer service executive cv, start with a compelling profile, highlight relevant experience, detail your skills, include relevant certifications and training, personal statements for customer service executives, customer service executive personal statement examples, what makes a strong personal statement.

Compare Your CV to a Job Description

CV FAQs for Customer Service Executives

How long should customer service executives make a cv, what's the best format for an customer service executive cv, how does a customer service executive cv differ from a resume, related cvs for customer service executive.

Customer Service Manager CV

Customer Service Representative CV

Customer Service Specialist CV

Customer Success Manager CV

Customer Relationship Manager CV

Customer Care Manager CV

Try our Free CV Builder

• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Craft the Perfect Customer Service Resume with Our Expert Tips and 25 Ready-to-Use Templates.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Customer service resume sample, how to format a customer service resume, how to write your customer service resume experience, how do i write a customer service resume with no experience, how to list your hard and soft skills on your resume, how to list your certifications and education on your resume, how to write your customer service resume summary, additional sections for a customer service resume, in conclusion.

Crafting a customer service resume is like delivering excellent support—it requires precision, clear communication, and an understanding of what is a resume . Your resume serves as the first impression a potential employer has of you, making it crucial to convey your skills and experience effectively.

In an industry where 78% of customers abandon purchases due to poor service , knowing how to write a resume  that reflects your dedication to quality is essential. This guide will help you learn the best strategies for presenting your ability to resolve issues, stay composed under pressure, and create positive experiences—ensuring your application makes the impact you intend.

Key takeaways

• Use a reverse chronological format to highlight your most recent and relevant experience.
• Ensure ATS compatibility by matching resume language to the job description and maintaining a clear format.
• List work experience with job titles, locations, and dates, emphasizing customer service skills.
• Quantify achievements, like improved satisfaction ratings or reduced response times, to show impact.
• Include a skills section with both technical skills and soft skills essential for customer service.
• Detail education with relevant coursework and honors to demonstrate formal training in customer service.
• Craft a resume summary that underlines your customer service experience, skills, and achievements.

First things first. Let’s have a look at what a classically good resume looks like in regards to a customer service candidate.

Below is a great example of a resume written by a customer service applicant. Feel free to copy and adapt it to your needs.

Richard Blake

Customer Service Representative

[email protected] | LinkedIn Profile | Yakima, WA

Dedicated Customer Service Representative with over a year of experience in sales and customer service, specializing in providing solutions for critical electrical infrastructure and power systems. Strong communicator with a proven ability to manage orders, quotes, and resolve customer issues effectively. Seeking to leverage technical knowledge and customer service skills to enhance customer satisfaction and drive success in a team-oriented environment.

Ritz Company, Yakima, WA

June 2023 – Present

• Delivered exceptional customer care to both internal and external clients, consistently meeting service-level agreements.
• Managed regional customer support, including accurate order entry, quotes, and RMAs, ensuring timely and precise processing.
• Communicated with customers and representatives to provide updates on deliverables and resolve issues with minimal supervision.
• Collaborated with the team to track customer feedback and implement solutions to drive customer satisfaction.

Sales Associate

Johnson’s Retail, Yakima, WA

June 2022 – May 2023

• Provided excellent customer service, assisting customers with product selection and inquiries.
• Managed cash register operations, such as handling transactions and maintaining accurate records.
• Assisted in inventory management and restocking to ensure product availability and organization.

Associate of Business

Yakima Valley College, Yakima, WA

Graduated: May 2022

• Relevant courses:  Business Communication, Customer Service Management, Technical Writing, Principles of Marketing
• Honors:  Dean's List, Spring 2021
• Certifications
• Certified Customer Service Professional (CCSP)
• Customer Service Manager Certification (CSMC)
• Customer Relationship Management (CRM) Systems
• Order Processing and Documentation
• Technical Product Knowledge Acquisition
• English (Fluent)
• Spanish (Conversational)

Having seen a proper resume, let’s get into the details of what goes into creating one yourself.

Think of your resume as the first impression you make on potential employers, much like a well-designed storefront invites customers in. Just as every detail in a store’s layout is carefully considered to enhance customer experience, understanding what makes a good resume  is crucial.

Your resume format  should be clear, organized, and tailored to impress recruiters, reflecting your professionalism and attention to detail. Here’s how to format a polished resume layout  for a customer service representative.

The most effective resume format  for a customer service role is the reverse chronological order . This format highlights your most recent and relevant experience first, showcasing your current skills and expertise, which is vital in a dynamic, customer-centric industry.

The order of the resume sections  should flow as follows (we’ll go over each of these in detail later):

• Resume summary
• Work experience
• Additional sections (e.g. languages, hobbies and interests, etc.)

This structure is favored by recruiters because it presents your qualifications in the most organized and appealing way.

Resume design tips

• Keep resume margins  between 0.5 to 1 inch to maintain a professional and readable layout.
• Use business colors on your resume , primarily black and white, with minimal accent colors for resume headings  to create a polished and clean appearance.
• Choose clean, professional fonts  like Arial, Lato, or Rubik, sized 10 to 12 points for readability.
• Consider a double-column resume layout  to clearly organize your customer service skills, technologies, and achievements.
• Aim for a one-page resume , though two pages are acceptable  if you have extensive experience directly relevant to customer service.

Resume header

• In your resume header , include your contact information , such as your city and state, but omit your full address , as it's less crucial for customer service roles, especially if remote.
• Provide a professional email address  and relevant links, such as your LinkedIn profile .
• Generally, avoid adding a photo  unless specifically requested or customary in your job market.
• Craft a clear resume headline  that summarizes your customer service expertise and emphasizes your adaptability and success in various service environments.

File format:

• Save your resume as a PDF  to maintain consistent formatting.
• Use “FirstName LastName CustomerService_Resume.pdf” as a naming convention  for clarity.

ATS (Applicant Tracking Systems)  often cause unnecessary concern. Despite common misconceptions , our tests revealed that elements like fonts, colors, columns, and resume length  generally don’t hinder parsing. Instead, prioritize aligning your resume’s language with the job description and paying attention to formatting details like dates and bullet points, as these can impact your application.

Remember, not all companies rely on ATS, so avoid overloading your resume with keywords—clarity and readability should remain your focus.

Unsure if your current resume meets ATS standards? Try Enhancv’s free ATS checker  to see how it measures up!

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

With your resume format set, the next step is to focus on your work experience, a crucial element in writing a standout resume  that focuses on your strengths in customer service.

Listing work experience  on a customer service resume is essential as it demonstrates your ability to handle real-world customer interactions, establishes your credibility, and highlights your capacity to resolve issues effectively. It shows potential employers your expertise in managing customer needs and your proficiency in working within a team-oriented environment.

How to write work experience entries

• Job title, company (optional, company description), location, and dates:  This information sets the context of your experience, providing a clear timeline and background.
• Concise bullet points :  Clearly describe your key responsibilities and achievements in each role, focusing on your ability to assist customers, manage inquiries, and resolve complaints.
• Relevant skills and tools:  Mention specific customer service software, CRM systems, and methodologies you’ve used, such as Zendesk, Salesforce, or problem-solving techniques.
• Impact underlined:  Quantify your results when possible, such as the number of customer issues resolved, customer satisfaction ratings improved, or efficiency enhancements you implemented.
• Action verbs and strong adjectives : Use powerful action verbs  and descriptive resume adjectives  to convey your contributions and emphasize your proactive approach.

Customizing your resume  is essential because it makes your skills and experiences more relevant to the job, proving that you’re a strong match for the position. It also meets the employer's expectations by showcasing your awareness of the role and the company’s challenges—especially vital in customer service, where knowing client needs and giving effective solutions is crucial.

How to tailor your work experience effectively

• Carefully read the job posting:  Identify the specific skills and qualifications required, and incorporate these keywords and phrases  into your work experience descriptions.
• Illustrate relevant experience:  Focus on aspects of your past roles that closely align with the new position’s requirements, such as customer engagement, conflict resolution, or teamwork.
• Highlight relevant roles:  If you’ve held a variety of positions, prioritize those that align most closely with the job you’re applying for, displaying the responsibilities that demonstrate your suitability for the role. This may involve placing greater emphasis on certain aspects of your past positions.

Let’s have a look at an actual job ad for a Customer Sales Representative and use it as the basis for tailoring your resume sections .

As a Customer Service Representative in Sales and Customer Service, you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities including accurate entry of orders, quotes, and RMA's, and creation and maintenance of special specifications.
• Communicating to customers and reps on deliverables and resolving additional customer service issues with some work direction from supervisor and peers.
• Completing and passing required customer service certifications.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems .
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you have:

• A minimum of one year of customer service experience.
• An Associate's degree or related business experience.
• Strong computer skills.
• The ability to learn concepts and technical details of products.
• Strong writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.

Below is a tailored work history section. The highlighted texts in the job ad have been targeted in the entries.

• • Provided exceptional customer support, enhancing customer satisfaction ratings by 15% through effective communication and problem resolution.
• • Managed regional order entries, quotes, and RMAs, reducing processing errors by 20% using Salesforce and Zendesk CRM systems.
• • Resolved customer issues promptly, improving average response times by 30% and contributing to higher service standards.
• • Assisted in tracking and analyzing customer feedback, driving a 10% increase in repeat business and loyalty.
• • Delivered high-quality customer service, achieving a 90% satisfaction score by accurately addressing customer inquiries and concerns.
• • Processed orders and returns with precision, reducing order cycle times by 15% and minimizing errors.
• • Utilized problem-solving skills and CRM software to handle standard and complex customer service issues, achieving a 25% improvement in first-contact resolution rates.
• • Collaborated with team members to streamline customer feedback processes, resulting in a 20% enhancement in service efficiency.

Targeting explanation :

• Highlighted customer service and support skills, directly aligning with the job's requirement for world-class customer care.
• Emphasized experience with CRM systems like Salesforce and Zendesk, matching the job's need for handling orders, quotes, and RMAs.
• Demonstrated quantifiable achievements in improving customer satisfaction and operational efficiency, aligning with the job's focus on enhancing customer satisfaction and service quality.

Now that you’ve seen the best way to customize your customer service experience, let’s explore the element of quantifying your achievements.

How to quantify your experience on a resume

Including numbers and results  on a customer service resume is crucial because they clearly show the impact of your work, such as improving customer satisfaction or reducing response times. To quantify these effectively, use specific metrics like the percentage increase in customer satisfaction, the number of customer issues resolved, or the reduction in average call handling time. To better help you, here are some examples of using metrics in the context of customer service:

• Quantify the percentage increase in customer satisfaction scores  after implementing the feedback you provided.
• Specify the average response time reduction in handling customer inquiries  after you optimized a specific process.
• Detail the number of customer issues resolved per day or week  and the impact this had on customer retention.
• Indicate the percentage of calls or emails successfully converted into repeat customers  through your service efforts.
• Mention the percentage improvement in first-contact resolution rates  after you developed or refined customer service strategies.

Now with that understood, let’s go through what you can do to create a successful resume even if you lack professional experience.

If you're applying for an entry-level  customer service job, don't be discouraged—many people start their careers in customer service, and you can still secure a position even without prior experience. Crafting a successful resume without work experience  is achievable by emphasizing other parts of your application to prove your potential and skills.

Here is a list of things you can do:

Use a functional resume format :   Focus on skills rather than work history to highlight your abilities in customer service-related tasks.

Consider a hybrid resume format : Combine elements of functional and chronological resumes to balance skills and limited work experience. It’s also a great format if you’re transitioning fields.

• Display transferable skills : Skills gained from other experiences, such as communication, problem-solving, empathy, and teamwork, are crucial for customer service.
• Show relevant coursework or certifications : List any courses or certifications, such as LinkedIn Learning customer service courses, that demonstrate your knowledge and commitment to the field.
• Add a volunteer or internship experience section : This means any unpaid work or internships where you developed customer service skills, detailing specific tasks and accomplishments.
• Incorporate an achievements or awards section : Mention any academic achievements, awards, or recognition that underlines qualities valuable in customer service, like leadership or excellence in communication.
• Leverage personal projects : Describe any personal projects  or initiatives where you showed customer service skills, such as managing a community event or volunteering for a local organization.
• Add a cover letter : Accompany your resume with a cover letter  that explains your passion for customer service and how your background makes you a strong candidate despite lacking formal experience.

Include a strong objective statement

Start with a concise resume objective statement  that reflects your enthusiasm for customer service and outlines your key strengths and attributes relevant to the role.

• Shine a light on relevant skills and qualities : Focus on key customer service skills such as communication, problem-solving, and empathy, and mention how you plan to use these abilities to contribute to the company’s success.
• Tailor the objective to the specific job : Customize your statement to reflect the company's values and the role's requirements, demonstrating that you understand their needs and are committed to delivering exceptional customer service.

Below is an ideal example of such a statement.

With your work experience outlined, it’s time to examine how to properly illustrate your hard and soft skills on your next resume.

Providing a skills section  on your customer service resume quickly displays your core competencies , allowing employers to easily evaluate how well you match the role. This section ensures that your customer service skills, both technical and interpersonal, are prominently featured.

Let’s take a look at the two types separately.

Hard skills

Hard skills on your resume  demonstrate your technical abilities in customer service. List these in a Skills or  Technical Skills  s ection , aligning them with the job description to ensure they’re relevant and easily noticed by hiring managers and applicant tracking systems.

Here’s a comprehensive list of the most sought-after hard skills for customer service professionals.

Best hard skills for your customer service resume

• CRM software (e.g., Salesforce)
• Microsoft Dynamics 365
• HubSpot Service Hub
• RingCentral
• VoIP systems
• Genesys Cloud
• JIRA Service Desk
• Chatbots/AI
• Google Workspace
• Microsoft Office Suite

Soft skills

These are crucial for customer service roles as they showcase your ability to interact effectively with customers. Soft skills  should be woven throughout your resume—in the summary, objective, work experience, and education sections—to highlight how you’ve applied them in real situations, rather than listing them separately.

Here are the essential people skills to feature in your next customer service application.

Best soft skills for your customer service resume

• Active listening
• Communication
• Problem-solving
• Adaptability
• Conflict resolution
• Time management
• Attention to detail
• Multitasking
• Team collaboration
• Critical thinking
• Emotional intelligence
• Decision-making
• Cultural awareness
• Negotiation skills

The next step is to showcase your educational background to further demonstrate your qualifications and knowledge.

Detailing your education on your resume , along with any relevant certifications, reinforces your qualifications and expertise as a customer service professional. This enhances your credibility and shows your dedication to ongoing professional growth.

Education section

Elements of an education entry:

• Specify your major and minor  to show formal training in skills relating to customer service.
• List the name of where you studied . This adds credibility to your resume and can help establish connections if the employer has ties to the institution.
• Include the year you completed your studies  to provide a clear timeline of your educational background. Consider adding the month if you’re a recent graduate.
• Mention relevant coursework  that directly aligns with customer service, like conflict resolution, psychology, or communications, to highlight specific skills that apply to the role.
• Detail any academic honors , such as Dean’s List  or Cum Laude —this will illustrate your diligence, commitment, and excellence in your studies.
• Display any customer service certifications or additional training programs , to emphasize your expertise and dedication to the field.
• Provide your GPA  if it’s above 3.5.

Next, let’s look at an example of a candidate successfully listing their associate’s degree  on an education entry. They’ve specifically tailored to the customer service job shown earlier.

• • Relevant coursework: Business Communication, Conflict Resolution, Customer Relationship Management, and Intro to Business Analytics
• • Honors: Dean’s List (2022, 2023)
• • Certifications: Completed Customer Service Fundamentals Certification and CRM Software Training

This entry effectively targets the job ad by emphasizing relevant coursework such as Business Communication and Customer Relationship Management, directly aligning with the skills needed for a Customer Service Representative. It also brings attention to certifications and honors, showcasing the candidate's commitment to professional development and excellence in customer service.

Certification section

Sometimes, it's better to list certifications on your resume  in a separate section to ensure they stand out and highlight your commitment to professional development (especially if you have several to display).

Elements of a certification entry:

• Certification name
• Issuing organization
• Date of completion or expiration (if applicable)
• Brief description of skills or knowledge gained (optional)

Here are the most popular certificate programs now available.

Best certifications for your customer service resume

• Certified Call Center Manager (CCCM)
• Customer Experience Management Certification (CEMC)
• Certified Contact Center Supervisor (CCCS)

With your education section complete, focus next on creating a strong resume summary that captures your essential skills and customer service expertise.

The resume summary  is a critical component of a customer service resume, serving as a concise introduction that highlights your key skills, relevant experience, and significant achievements in customer care. It’s designed to capture the attention of hiring managers by quickly showcasing the most impactful aspects of your background and demonstrating your suitability for the role.

Elements to include:

• Mention how many years you’ve worked in customer service to establish your experience and reliability.
• Underline essential skills relevant to customer service, such as communication, problem-solving, and familiarity with CRM systems.
• Quantify your achievements when possible, like improving customer satisfaction ratings or reducing response times, to provide concrete evidence of your impact.
• Briefly touch on your approach to customer service, such as a commitment to empathy and proactive problem-solving, to give a sense of your style and dedication.
• Tailor your summary to reflect the language and specific needs of the job posting, emphasizing how your background aligns with the company’s customer service goals.
• Avoid using the personal pronoun "I"  to maintain a professional tone.

By crafting a focused and engaging resume summary, you position yourself as a unique candidate from the very beginning.

This summary is effective because it displays relevant experience and skills that directly align with the job requirements, involving a specific metric (95% customer satisfaction rating) to demonstrate proven success. It also underlines key attributes like problem-solving, communication skills, and familiarity with industry-specific procedures.

Let’s move on and consider some additional sections to further support your qualifications and make your application shine.

Optional sections on a customer service resume can provide a more comprehensive view of your qualifications and help differentiate you from other candidates by illustrating unique skills, achievements, and experiences.

• Volunteer experience : Showcase volunteer roles that require customer service skills to show your dedication to helping others and your ability to engage with diverse groups.
• Awards and honors : List any awards or recognition you've received for outstanding customer service or related achievements to prove your excellence in the field.
• Languages skills : Mention any languages you speak fluently to highlight your ability to communicate with a broader range of customers.
• Professional affiliations : Include memberships in customer service or industry-related organizations to describe your engagement with the field and commitment to staying informed about industry trends.
• Hobbies and interests : Add hobbies and interests that demonstrate interpersonal skills or empathy to show your ability to connect with others and enhance your customer service capabilities.

Customer service is not about doing what is required, it’s about doing what is right.

Bob Farrell, American entrepreneur and motivational speaker

By carefully structuring your resume and emphasizing relevant skills, experience, and achievements, you can effectively shine a light on your suitability for a customer service role. Remember to tailor each section to the job description to maximize your chances of getting noticed by potential employers.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, 14+ hobbies & interests for cv (including examples & ready-to-use template), the 19 best jobs for teens, how to write a letter of interest (with examples), how to start a resume (5+ examples of resume introductions), prepare for a job interview with these 40+ chatgpt prompts, hillary clinton's resume reveals how little we know about her.

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Templates
• AI Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• Resume Skills
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• Meet our customers
• Career resources
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

Customer Service

Start creating your CV in minutes by using our 21 customizable templates or view one of our handpicked Customer Service examples.

Join over 260,000 professionals using our Customer Service examples with VisualCV. Sign up to choose your template, import example content, and customize your content to stand out in your next job search.

• Customer Service CV summary and profile

Ready to start with your Customer Service Curriculum Vitae? See our hand picked CV Examples above and view our live Customer Service CV Examples from our free CV builder.

Our customer service cv examples will help you create the perfect customer service CV for your next job application.

Customer service is a great career starting point that teaches you valuable skills. But before you start your career, you need a CV that stands out. This page is full of customer service CV examples, along with the correct curriculum vitae format to use for your application.

Customer service positions are competitive - typically companies receive many applications for open jobs. For that reason, it is essential to have a high quality cv or CV that stand out from the others.

• Customer Service CV Objective

The objective of a customer service cv is to give the employer a look at your qualities as a potential representive of their brand. You should be trying to emphasis how you will help the employer increase customer satisfaction and sell more goods and services.

• Customer Service CV Skills

Customer service CV skills that are essential to getting the job include:

• Attentiveness
• Clear Communication Skills
• Knowledge of the Product or Service
• Ability to Use "Positive Language"
• Acting Skills
• Time Management Skills
• Ability to "Read" Customers
• A Calming Presence
• Goal Oriented Focus
• Ability to Handle Surprises
• Persuasion Skills
• Closing Ability
• Willingness to Learn

Make sure you include these skills on your cv with examples of why you are proficient in each area.

• Customer Service CV Achievements

Every CV should include an achievements section. The customer service cv achievements section should list any awards you received for outstanding customer service.

These could include awards such as "employee of the month" or "customer service agent of the year". Sometimes it may be benefical to put any specific certifications in this section as well such as "completed professional sales training" or "completed on the job training course x".

• Customize your CV for specific positions

There are many different customer service positions available. Some of these are customer service advisors, customer service assistants, customer service agents, customer service administrators, customer service cashiers, customer service clerks, customer service consultants, customer service representives and customer service managers.

Make sure you customize your CV for your specific role as the skills and capabilities for each position vary widely. We have hand picked our best examples below but if you need more samples then check out our CV examples .

• Customer Service CV Format

A customer service resume is written in “reverse chronological order.” This means that your most recent work experiences are at the top of the resume, and move downwards. Customer service resumes don’t need to be extremely fancy - but should be well formatted. Many people submit very basic resumes to customer service positions, meaning that a well-formatted resume will stand out.

• How do you write customer service skills on a CV?

To list customer service skills on a CV follow these steps:

• Add a CV skills section and list the customer service skills there.
• List your skills in the work experience, professional statement and accomplishments section of your customer service CV.
• How do you write a personal statement for customer service?

To write a great personal statement for a customer service CV try to focus on highlighting how you helped increase customer satisfaction and reduced churn through customer service.

Copyright © 2024 Workstory Inc.

Select Your Language:

CV Examples Customer service

Customer service CV Example + Guide

Recruitment processes for customer service jobs are competitive, recruiters are looking for customer service professionals with proven skills as well as experience in customer service positions. Make it easy on them, craft a CV that gives them what they are looking for, stand out from the crowd and land more interviews.

• 1 How to write a customer service CV
• 1.1 Customer service CV Format
• 1.2 Customer service CV content
• 2 Customer service CV Example
• 3 Customer service CV structure
• 3.1 CV Header
• 3.2 CV Profile or Personal Statement
• 3.3 CV Work Experience
• 3.4 Customer service Skills
• 3.5 CV education section
• 3.6 Other sections

How to write an attention-grabbing customer service CV

An attention-grabbing customer service CV is one that enables recruiters and ATSs alike, to spot your communication and management skills as well as the most relevant roles in your career history, demonstrating how you have applied them as an active customer service team member or equivalent customer service positions.

One of the most common job hunting complaints is to be discarded before an interview even though you tick every requirement on the job post. This can only be due to 3 reasons:

• You didn't include the right words to showcase your work experience and other sections
• The format of your CV didn't highlight the right elements on your CV
• Your CV format wasn't readable by ATS

Therefore, an interview-winning customer service CV has the perfect balance between the right format and the right content . Here we cover them both:

Customer service CV Format

A great CV format for customer service professionals highlights the right elements providing a friendly reading experience for recruiters and hiring managers while ensuring that all of its content is available to be extracted by applicant tracking systems ATS, software broadly used in the first stages of a hiring process to automatically select candidates that most likely meet the position's criteria.

While ATS can scan CVs with many pages, humans prefer to read concise one page CVs, therefore when possible, you should consider keeping your CV under one page .

Make it easy for customer service recruiters to easily get the information they need from your CV, include clear headers , and choose a template that provides a good reading experience and allows you to highlight certain elements with bold, or other text enrichments. Check out many CV template options designed with these goals in mind.

Add elements that provide a visual break to an otherwise all-text document. This can be integrated elements of the design like colors, lines, backgrounds etc., a hard skills section with a graph determining your proficiency, icons on section headers, or a section with icons and text.

Carefully pick the content on your customer service CV

In the upcoming section , we will cover the recommended sections for a successful customer service CV, but here we want to emphasize the need to create targeted CVs and rewrite certain parts of your CV to match every customer service role you are applying to. This is true for most industries, but especially important for customer service workers since there is a lot of different ways to refer to similar tasks depending on many factors like location, company culture, etc. For example, a customer service manager can also be referred to as a customer success manager or a customer care lead, therefore is important to determine what are the customer service keywords we will use in the CV.

Prior to starting writing your customer service cover letter or CV, it is mandatory to carefully read the job description or descriptions where you are going to be applying to. Identify the role's explicit and implicit requirements , and make a checklist with them. You are now ready to start typing, make sure to mention every requirement on your checklist somewhere in your CV. Some requirements you can mention explicitly, others you will have to add examples to showcase them.

Not sure yet? Let us explain with an example: The customer service executive CV example we have included at the beginning of this guide, has been written to apply to a couple of customer service roles in Saas companies, here you can see their job descriptions as well as the checklist of requirements the candidate extracted from them before jumping into writing the customer service executive CV or customer service assistant CV.

Basic Qualifications

• Bachelor's degree in Business Administration, Journalism or equivalent
• 6+ years of experience working in a customer facing service delivery/technical account management role

Preferred Qualifications

• Experience as a customer service assistant and/or executive in a Saas environment
• Must possess excellent business judgment, and a practical, common-sense approach to getting things done
• Intense customer focus and ability to think out of box
• Exceptional verbal and written communication skills. Possess excellent judgement and strong attention to detail, problem solving, and a data-driven analytical approach
• Experience with JIRA or equivalent agile software and methodologies
• Well-honed troubleshooting skills at various levels of complexity
• Ability to think innovatively and creatively about complex and technical problems

Reporting to the Customer Service Manager, you will ensure excellent customer service delivered to both our customers and partners across every communication channel. You will manage a team of Customer Service Advisors to ensure productivity and delivery of service excellence. You will be a true ambassador for your team and for Bxxx while being a Customer Service expert and coach. Our Customer Service teams are important to our business and contribute to the growth of the organization across all lines of business, through customer engagement and expert product and service knowledge. This is a great opportunity for a Customer Service leader looking to further their career at Bxxxx.

What You'll Do

• You will set clear goals for Customer Service Advisors and manage their performance
• Monitor real-time workload and queues/backlog across all channels; reallocate team
• You will be the point of escalation for the team for customer complaints and IT related support resolution
• You will identify training needs, train Customer Service Advisors, and coordinate with the global training team for education
• You will share relevant customer insights with the wider management team and other operational departments and come up with solutions that can help us solve customer pain points, based on the insights gathered
• You will manage team attendance and report any discrepancies to Workforce Management
• You will lead Kaizen/continuous improvement efforts with the team to guarantee a high level of service
• You will work with global CS Supervisors to ensure consistency and understanding
• You will participate in meetings, workshops, and training to review service performance and receive additional information and updates to be communicated across the team

Explicitly mentioned requirements

Agile methodologies Knowledge and/or experience

+6 Years’ experience

Customer service experience with Saas

Business bachelor's degree

Experience dealing with customer complaints

Strong communication and customer service abilities and experience

troubleshooting skills

Creativity and Innovation

Experience identifying customer pain points

Experience managing teams in the customer service industry

Experience setting goals

Strong multitasking skills

Implicit requirements

Experience managing international teams

Hands-on professional

Experience in B2B customer service

Experience following up with goal completion

Tech Savvy individual, experienced with databases, MySQL and CRMs

E-commerce experience is a plus

After gathering this checklist, the candidate started to write the diferent sections of her CV with them in mind, crossing them as she include examples to showcase them in her CV.

Explicit -vs- implicit requirements

The second job description states that you'll be working with global CS supervisors, therefore, you can figure that having experience with teams internationally will probably be a nice thing to have on your CV.

From these 2 job descriptions we can extract that they are looking for a professional that isn't afraid of going beyond her/his "established duties" to satisfy customer needs and find solutions to reduce friction and increase customer satisfaction

Checking their product, we can see that both saas companies are focused on B2B solutions

the second job description focuses on setting goals for CS advisors under your management. It's common sense that goals aren't set in stone and never reviewed again. Goal tracking skills and methodology is evdiently required.

Even though only a few software skills are stated as requirements in the job description, a lot of the mentioned tasks, require the use of certain tools to organize and execute them properly, therefore the candidate will list all the tools she's worked with.

Ecommerce experience is a plus

One of the companies sells to e-commerce SMEs, therefore, experience in e-commerce will be highly valued, even though they don't state it in the job description.

Finally, before we dive into the structure of an executive or a customer service assistant CV, let's talk about the action verbs that customer service employees should be using on their CV. These verbs among others, send the message of a hands-on, creative, thoughtful, and loyal employee, trustworthy to represent the company in interactions with customers being able to mitigate poor customer experiences, and even transforming customer frustrations into compliments.

• Capitalized
• Consolidated
• Coordinated
• Established
• Facilitated
• Interpreted
• Outperformed

Customer service CV Example that stands out

Customer service CV structure

Regardless of the CV format, a good customer service resume should include the candidate's contact details with a one-liner that stands out, and lots of details about your customer service skills and experience in the work experience industry or field. The best way to showcase this last element is without any doubt an outstanding work history section along with a brief customer service CV profile .

So, without further ado, let's dive into each one of these elements:

Customer Service CV Header

The goal of the CV header is none other than to introduce your name and contact details to reach out to you. With the motto "less is more" in mind your customer service assistant CV Header should include at least the following elements:

• Your Name and surname
• A CV Headline or Job title, also known as a one-liner
• A phone number or work contact number
• A professional email address
• The geographic area where you are located or where you are looking for a job
• In the UK you shouldn't include a photo but if you are applying to customer service jobs in other locations it might be a good idea to include one

Here you can see some examples of good practices when writing your CS CV headline :

Experienced Saas Customer Service Professional

Customer service agent with extensive front line support experience

Sales-driven customer service advisor

IT customer service assistant with over 4 years of experience

Customer Service Professional

Front line support worker

Customer service Advisor

Customer service assistant CV

Surprisingly lots of job seekers use the words "curriculum vitae", "resume" or "CV" within their CV header, there is no need to do that, recruiters know what they are looking at, and make proper use of every space in your CV.

Customer Service CV Profile or Personal Statement

Despite being a very important section, the profile or personal statement, also taking names like CV introduction, executive summary, about me, etc. is a section broadly misused section by job seekers.

A customer service CV introduction should give recruiters some context on your career and how you are perfect for the position at hand . Briefly state what's your job title, how many years of experience you have, what are your most important skills, which type of work you specialize in, and above all, what sets you apart . Don't repeat information they can find in the work experience section, be unique and highlight your most impressive achievements.

Place this section on the top quarter, preferably right between the CV header and the work experience. It would be fair to think about this section as a shorter version of your cover letter, where you want to incentivize the reader to read the rest of your customer service executive CV and call you for an interview. At the end of the day, that is what a customer service cv profile should achieve.

Personal Statement

I am an experienced bilingual Customer Services Representative with over 12 years of experience providing customer service in B2C and B2B in retail, e-commerce, and Saas industries. I am highly committed to building customer relationships through meaningful communications, driving client satisfaction while boosting sales. Throughout my experience in customer care and sales positions, I have developed skills to quickly identify customer needs, allowing me to provide the right message and help, adapting my tone to build customer trust and provide the right upselling opportunities. Throughout my extensive experience in customer services and sales roles, I have also developed strong multi-tasking and team management skills. I am a Saas passionate, therefore, I am seeking a customer success position in a fast-growing Saas company.

I studied international business administration at ILCI Business School while I working at Fnac as an in-store Customer service assistant. Besides being my career starting point, it was a customer service resume builder that allowed me to jump to OVH's call center first in Paris and then in Dublin, where I was a Customer Care Representative for many European markets. After that, I worked as a B2C Customer Support Agent for Simple Real State, 360º Saas marketing platform helping individual homeowners navigate property sales and/or rental. My last job has been as a B2B Customer Success Manager at Hiragana, a hotel booking engine.

The second example is just a summary of the candidate's job history, and while it provides some insightful information, lacks context and relating it to the job at hand.

Work Experience section

By listing your most recent and related experiences you can showcase how have you previously applied your skills , this is true whether you have proven experience in customer support departments, or you have other types of experience. If that's your case, focus on experiences and tasks with most customer service transferrable skills.

List the most recent 3 or 4 experiences, focusing on those most relevant for the job at hand. If you have a longer career, you don't need to list all your working history on your CV, instead, include a link with a call to action to visit your Linkedin profile and/or your online CV .

Besides the company name, position you had, and the dates, make sure you include a description for each one of your work experiences on your CV. Remember, this is the place to showcase your ability to provide users with assistance, deliver meaningful customer experiences and deal with stressed customers, etc. as well as mentioning the most especially achievements, quantifying them with numbers when possible.

Here you can see an example:

WORK EXPERIENCE

07/2016 - 08/2018

B2C Customer Support Agent | Simple Real State, Manchester

360º Saas marketing platform helping individual homeowners navigate property sales and/or rentals. I joined an early-stage customer support team of 5 and left a highly efficient CRM team with more than 20 agents providing assistance to more than 30K paying customers across more than 220 real estate markets in the UK, the US, Australia, the EU, and northern Africa.

• Deal with incoming customer requests ensuring effective guidance and prompt issue resolution
• Constant follow-up with clients with open support tickets and stakeholders avoiding client frustration and escalation to complaints and unhappy customers
• Conduct periodic client outreach to ensure customer satisfaction and feedback
• Contribute to building some of the company's official customer service procedures

Besides exceeding KPI goals, my biggest achievement was the constant recognition of teammates across different teams including the product and engineering, which I helped, providing constant client feedback resulting in the adoption of more than 20 new features in production.

02/2013 - 06/2016

Customer Care Representative | OVH, Dublin

OVH is Europe's largest cloud services provider. I provided online customer service for a wide range of services targeted to ensure an excellent online presence to individual customers and SMEs in the EU market. I started providing call support for the French Speaking market but soon moved to a cross-channel team providing French & English customer services to clients in 30+ Countries. My tasks were:

• Provide call, chat, and email support to 1.6M customers using a powerful CRM
• Spot cross-selling and upselling opportunities providing thoughtful recommendations
• Mitigate customer complaints and create feedback reports for product managers
• Review interaction reports with the client success manager to spot opportunities to improve
• Assist in the CRM migration to comply with the GDPR in all cross-channel client interactions

While at OVH, the following achievements made me especially proud:

• I was offered the Customer Care Area Manager position

01/2009 - 12/2012

In-store Customer service assistant | Fnac, La Défense, Paris

As a part of a team of 20 customer care agents, reporting to the store customer service manager, I provided assistance to store customers in a store with over €18M in monthly revenue. My key responsibilities were:

• Provide guidance and processing returns and refunds on applicable goods and purchases
• Provide assistance with vouchers, gift cards, and credit management
• Deliver store pick ups for e-commerce clients providing cross-selling and upselling

I took part in more than 7 mystery shopping campaigns and I always exceeded company expectations for excellent in-store customer service as a key differentiator from competitors.

• 08/2018 - 05/2022 | B2B Customer Success Manager - Hiragana Booking Engine, London
• 07/2016 - 08/2018 | B2C Customer Support Agent - Simple Real State, Manchester
• 02/2013 - 06/2016 | Customer Care Representative - OVH, Dublin
• 01/2009 - 12/2012 | In-store Customer service assistant - Fnac, La Défense, Paris
• 02/2006 - 01 /2009 | English Teacher - Freelancer
• 05/2008 - 09/2008 | Waitress - Croc' & Gourmandises

Including customer service skills in CV

We have been emphasizing the need to showcase your skills in action in your CV from the beginning of the article, you've highlighted your most important skills in your personal statement, going into the specifics about your knowledge and skills on certain tasks, techniques, and tool usage on your work experience descriptions.

So, should you list your skills in a separate section? While hard skills can be listed in your CV in a list whether this includes graphics to quantify your domain or simply listing them. Examples of hard skills for a customer service agent cv are specific software skills, language skills, and certain methodologies or customer care common processes like call reviews, consultive sales, etc.

Soft skills , on the other hand, shouldn't be listed in your CV, instead, you should exemplify the use of your soft skills in action, preferably in the workplace, in previous experiences in customer care. There is an exception to this: if you have limited customer service experience, you can list soft skills, as long as you describe them or give specific examples.

Examples that showcase really valuable soft skills on a customer service agent CV include Your communication skills, especially the ability to listen, empathize and read customers in order to anticipate their needs, the resilience and capacity of staying calm in front of the adversities, the creativity to always suggest new solutions, the ability to taking feedback, etc.

Check out the following example to better understand how to list soft skills on a customer service CV if you are a candidate without customer service work experience:

Soft Skills section example:

• Throughout my career I've successfully used CRM software like Salesforce, SALESManago, Intercom Zendesk, Zoho desk, just to mention some and I am also proficient with relational database and SQL.
• Whenever I'd be part of a team project in school or university I was almost always chosen by my classmates to present in public, and when I kickstarted my career in this skill has been really helpful
• Prioritization is an essential skill when you deal with customer issues and complaints. Especially in B2B customer service, reaching out to customers to provide updates on opened tickets is crucial, in order to perform these updates, I have found that a combination of the right tools, organization skills and being meticulous is essential.
• Transform customer complaints into compliments is something is an ability I have developed over my experiences, from my early years when I was a waitress to my B2B customer success manager role. Clients want 1- To be listened and taken seriously, and 2- they want their problem solved. So just by staying calm, listening and identifying customer needs, I have been able to de-escalate complex situations even turning them into compliments.
• Great communication skills
• Great time-managing skills
• Great problem-solving skills

The education section

The formal education section should be short and sweet, check out the following example to get some ideas on what to do and what not to do:

Don't mix this section with short-term courses and workshops, if you want to include relevant courses and workshops, include them in a new section under the name of "Complementary education"

Formal Education

09/2007 - 06/2011 | International Business Administration ILCI Business School

Complementary Education

• Marketing Automation Certificate - Sales Manago - 2021
• Trailhead Academy - Salesforce - 2021
• Masterclass Win Workplace Negotiations by Chris Voss - 2020
• 09/2007 - 06/2011 - International Business Administration | ILCI Business School

Additional sections

There isn't a limit of sections to include on your CV, the only limit is their relevance. If a section makes sense to showcase your ability with certain skills on your checklist, go ahead and include it. For example, the " Hobbies and Interests " section, can contain extracurricular activities showcasing your leadership skills, etc. The same happens with " Volunteer experience " it often is a good way to show that you care for the community while highlighting your work ethic as well as your organization and communication skills.

Another section that you should probably consider including in your CV is your language skills , not everybody speaks more than a language, so this can always set you apart and it doesn't take up much space on your CV.

Should I include the references on my CV?

If you've got space, it isn't a bad idea to include a section with a couple of references, including their names and positions, don't include their contact details on your CV, just a short message stating that you can provide it under request.

Montse Lorente

Coach & recruiter @ kaelon.co and co-founder @ cvonline.me

• Skip to primary navigation
• Skip to main content
• Skip to primary sidebar

Learnist.org

Home » CV Personal Profile Examples » Customer Service CV Personal Statement Examples

Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

Reader Interactions

Leave a reply cancel reply.

Your email address will not be published. Required fields are marked *

• CV Templates Simple Professional Modern Creative View all
• CV Examples Supermarket Student Cleaner Care Assistant Sales Assistant View all
• Cover Letter Templates Simple Professional Modern Creative View all
• Cover Letter Examples Care Assistant PhD Internship Cleaner Short View all
• Cover Letter Builder
• CV Examples
• Customer Service

Customer Service CV Examples & UK Templates

Choosing the right CV format for customer services 

Include your contact information, make use of a summary, outline your customer service work experience, include the relevant key skills that make you a customer service worker, detail your education & relevant customer service certifications, pick the right cv layout and design for a customer service cv, what type of salary you can expect in customer services.

For anyone in the business of selling products or services, customer satisfaction may be the number one success factor. Your understanding of that, as conveyed in a compelling customer service CV, could outweigh all other hiring considerations when prospective employers are reviewing job applications. Luckily, you’ve come to the right place to learn how to make it.

CV guide for a customer service CV

Boost your chances of success with Resume.io. We have a selection of guides and CV examples that cover over 150 professions. You can also use our CV builder to effortlessly create a stellar application for your next customer service job. 

This CV guide and customer service CV example will cover the following:

How to write a customer service CV

• Choosing the right CV format for customer service
• How to add your contact information
• Using summaries
• Adding your customer service experience
• Listing education and relevant experience
• Picking the right CV design/layout
• What the customer service job market looks like, and what salary you can expect

To write a good customer service CV, you need to understand which sections to include. Make sure your CV contains the following elements:

• The CV header
• The CV summary (aka profile or personal statement)
• The employment history section
• The CV skills section
• The education section

Always tailor your CV to the job you are applying for. For instance, if you are fairly open to the industry and are applying for both retail customer service jobs and call centre roles, you should customise each version of your CV to suit the specific position and employer.

Make sure you find out all you can about the role and the company, as the expectations will vary. For instance, if you are applying to work in the Disney store as a customer service professional, you would be expected to show that you have a fun, engaging, confident demeanour and that you love kids — and Disney movies! 

However, if you are applying for a job as a customer service professional in a bank, the hiring manager will expect you to come across in a more serious, "corporate" manner. Do you understand why you must tailor your CV for every job? We hope so!

The purpose of your customer service CV is to get you to the next hiring stage — an interview. Regardless of the role, we suggest sticking to the same formula, including:

• Consider the employer and write your CV with that in mind. You may need to adapt the style depending on the company you are applying to.
• Keep it short — no more than one page.
• Focus on your accomplishments rather than merely your duties.
• Refer to relevant keywords throughout your CV to optimise it for an applicant tracking system (ATS). Your aim is to impress both recruiters and the CV scanning software .

Optimise for the ATS

Most companies now use applicant tracking systems (ATS) when reviewing resumes. The software ranks incoming applications by how well they fit. You need to rank highly or you might be rejected. Adding appropriate keywords and phrases to your resume is the answer.

For example, a customer service job posting may include the following requirements: 

• “Excellent customer service”
• “5+ years of experience”
• “Thrive under pressure”
• “Enthusiastic can-do attitude”

Your CV profile summary, when integrating the keywords, could read: 

“Dedicated retail worker with 5+ years of experience delivering excellent customer service in busy environments. Thrives under pressure thanks to an enthusiastic can-do attitude.”

Next up, let’s talk about the CV format. It is almost always advisable to use the reverse chronological order , with your employment history taking precedence. 

The only exception is if you have very little relevant customer service experience, in which case, you may want to begin with your education. This is really a judgement call with this, which should be based on your expertise and what the employer is looking for. 

Understanding the reverse chronological order can be easy. Each section should start with your most recent education/experience and work your way back. Around 10 years is sufficient.

Take a look at our many CV templates in our CV builder and select one that suits you. We also have plenty of CV examples for different roles using each format as well. 

Don’t do anything crazy with the design. You want to opt for a simple layout that is appealing to the hiring manager. Make their job easy and you’re onto a real winner. 

If you write a compelling customer service CV, the hiring manager will want to get in touch. That’s where a well-written CV header comes into play. 

Much like a business card, this section outlines your basic details and contact information. Here’s what you need to include: 

• Full name & title . Start with your first and last name, and then add the title of the role.
• Professional email address . Next, include a clean suitable for work address like [email protected] .
• Phone number . Add a phone number where you can be reached. Check that the answer phone message is suitable for hiring managers to hear.
• Location . You don’t need to put your whole address. Simply add your city and country.
• LinkedIn . If you happen to have a LinkedIn profile, you should include a link to it.

Don’t include:

• Date of birth : Including your DOB can lead to age discrimination .
• Personal details : You don’t need to include your marital status or NI number here.

Ian Jenkins 

Customer Service Representative 

Manchester, UK

01820 993 7397

[email protected]

Excellent People Person 

88 Greene St, Manchester, UK

The CV summary, situated at the top of your customer service CV,  is sometimes referred to as the profile or personal statement. This brief self-introduction should be enough to give the hiring manager an appetite to learn more about you. In the case of customer service, it should portray your attitude and ability to deliver excellent customer service.

Include action verbs where possible to give your summary more texture. Strong words like ‘delivered,’ ‘excelled,’ ‘transformed,’ ‘exceeded,’ etc.

Avoid using the pronoun ‘I’ in your CV summary, but do use descriptive language that includes action verbs. You should also quantify your statements, whenever you can. For example, instead of saying, ‘I have strong customer skills,' say ‘demonstrated strong customer service skills by increasing retention levels by 20%.’ 

Need inspiration for your summary? Check out our related customer service CV samples: 

• Retail manager CV example
• Tesco CV example
• Lidl CV example
• Shop assistant CV example

You can find adaptable customer service example summaries below:

Recent university graduate with excellent people skills looking for customer service roles. Adept at managing multiple tasks at a time, working with a larger team, and communicating well with others. Willing to learn new skills in an engaging, collaborative environment.

Experienced retail worker with 5+ years experience delivering exceptional customer service. Confident in managing conflict, adhering to customers’ needs, and working as part of a fast-paced team. Previous winner of Employee of the Month at New Look.

Senior customer services representative with 10+ years experience. Boasts a variety of skills including excellent communication, collaboration, and time management. Previously increased company sales by 16% thanks to a unique upselling strategy.

Every journey has to start somewhere, and with your employment history, you want to encapsulate where you came from and what brought you to the place where you are applying for the role. You should use the reverse chronological approach here again.

The employment history is usually the main CV section, except for graduate roles or if you have little or no work experience. Customer service is part of every job, so even if you have not worked directly as a customer service professional, you will be able to pull out some relevant customer service experience from any job.

Always start with the most recent employment, and remember to use descriptive action words when creating bullet points highlighting your work experience.

Avoid stating the obvious within these bullet points. Here’s what you should not say as part of your customer service CV: 

• "Served customers.”
• "Worked as a team.”
• "Arrived punctually.”

While you may have done all of the above during your previous work experience, these are baseline requirements. Instead, you should focus on the impact you had, as follows: 

• “Served customers and successfully increased sales by 17%.”
• “Worked as a team to establish a new workflow and increased efficiency by 6%.”
• “Always arrived punctually and was awarded Employee of the Month.”

Many candidates merely outline previous job duties, which can be easily pulled from their job description. However, your customer service CV will stand out more if you can highlight your achievements. For example, did you improve customer retention? Have you made an impact on customer survey results? Quantifiable data is always more impressive than just rhyming off a list of responsibilities. 

Take a look at the customer service employment history CV sample below:

Customer Service Advisor at Hankee Candles, Belfast  April 2018 - Present 

• Work as part of a four-member team, supporting the day-to-day operations of the business.
• Assist and interact in a friendly, helpful manner with 70+ customers daily, striving to ensure all receive exceptional service.
• Handle cash and deal with other varied administrative tasks.
• Replenish shelves as required from new product inventory averaging three weekly shipments.
• Consistently retain the highest staff rate of success in resolving customer issues, and the most positive online customer reviews.

Sales Assistant at JJP Sports, Edinburgh  March 2014 - March 2018 

• Delivered professional, friendly service in a busy mall store averaging 90+ customers daily.
• Replenished stock frequently to compensate for limited shelf space.
• Handled cash, including closing at the end of night shifts.
• Consistently exceeded targets for up-selling products where possible.
• Worked with colleagues to consistently deliver company sales goals.
• Ability to answer customer queries and resolve complaints contributed to 28% reduction in product returns and 21% increase in sales overall.

Customer Service Advisor at Supermart, City of London  February 2011 - March 2014 

• Worked on a team of five, serving up to 225 customers per shift
• Dealt with customer queries during approximately 80% of working hours.
• Replenished stock frequently, from two to five times per shift
• Performed housekeeping duties during slower periods.

How to write a customer service CV with no experience

If you are new to the world of customer services, don’t panic. You can still write a compelling CV that hits the mark. Use any other experience you have as the backbone of your application. The truth is that there are many transferable skills that you will have learned in previous roles. 

You should also highlight any voluntary experience you happen to have. So, even if you lack direct experience in customer service, you can emphasise the overlapping duties. It’s important to be creative here. Draw on any experiences you do have and use them in your resume. 

When writing your CV skills section, you should consider it from the perspective of the customer and what they would expect from you. If you walk into a shop, or you call a company, what do you expect them to offer you?

Most people would expect a friendly demeanour and positive interaction as the customer service professional strives to resolve the issue quickly and efficiently. This is what should come across in your CV skills section. Make the hiring manager feel that you are going to be an asset to the company and that you will aim to exceed customers’ expectations. 

You need to include both hard skills , which relate directly to your sector, and soft skills , which allow you to work with others. Hard skills may include product knowledge, technical knowledge, and how to use certain systems. Soft skills could include communication and collaboration. 

Our CV builder provides a myriad of pre-selected skills to choose from, as well as the option to upload your own. 

Here’s what the skills box looks like in our CV template for customer services.

• Critical thinking and problem solving
• Ability to Multitask
• Effective Time Management
• Fast Learner
• Ability to Work in a Team
• Communication Skills

While you should mention your key skills in this section, you can also weave them throughout the rest of the document. Make sure that you include them in various sections. If in doubt, return to the original job advert, where you can find the core competencies listed. 

Your education section is not usually as important as experience and skills with customer service roles. However, it is important to list your educational qualifications, including degrees and any diplomas or certificates you hold. 

Also make note of internships, on-the-job training and courses or workshops. This information should be listed in reverse chronological order, from highest to lowest level. There's no need to include your high school graduation if you have a bachelor's degree or higher. Here’s what you might choose to include: 

• Degrees . While you don’t have to have a degree to work in customer service, you should list it if you do have it.
• Internships . If you started out in this sector through an internship or apprenticeship , you need to include that information here.
• NVQs . You can also gain special qualifications that directly relate to customer service. For example, you may hold the NVQ Certificate/Diploma in Customer Service .
• Additional training . If you received any on-the-job training, you should list it on your CV.

Service Design, University of the Arts, London  June 2006 - September 2010

The number one priority for your CV is to generate an interview invitation. As such, the layout and design must be clean, well-organised, and easily read on different devices. 

It is better to stick to a simple, straightforward layout, because an overcomplicated page may be off-putting to the reader. You can use one of our CV templates and easy-to-use builder tool for professional, field-tested results. 

• Choose a distinctive header that stands out from the rest of the page.
• Proofread your CV before submitting it to the hiring manager.
• Opt for a layout that matches the company you are applying to.
• Use more than two different font styles on one CV.
• Try to save space by choosing a tiny font size (or to compensate for insufficient content by using a font size over 12 points.)
• Dominate the page with too much text or it will become tiring for the reader.

Customer services text-only CV example

Enthusiastic customer service professional with 11+ years of  experience in a retail setting. Outgoing, friendly personality, with the ability to make customers feel valued. Passionate about delivering exceptional service to customers and helping improve the company brand.

Employment history

Customer service job market and outlook

In the wake of the pandemic and Brexit, the UK suffered a worker shortage in customer services. However, now the market has normalised. That is to say that there are plenty of jobs available in this sector. Now is the ideal time to spruce up your CV and start applying. 

According to Talent.com , the average salary for a customer service role in the UK is £22,308. However, this amount will differ depending on the industry in which you work. Similarly, many customer service roles are based on commission and bonuses, too. 

Key takeaways for building a customer service CV

Put yourself in the shoes of customers and what they might expect when communicating with you. Use a clean, streamlined design without any gimmicks. Structure your customer service CV to best suit the position and employer, and use relevant keywords. Our adaptable CV example specifically for customer service representatives can give you insight into each section.

If you need some extra help, take a look at our online CV builder . Create a winning application in no time.

Attractive CV templates at your fingertips

CV personal statement examples

If you want to secure job interview, you need a strong personal statement at the top of your CV.

Your CV personal statement is a short paragraph which sits at the very top of your CV – and it’s aim is to summarise the benefits of hiring you and encourage employers to read your CV in full.

In this guide I have included 17 CV personal statement examples from a range of professions and experience levels, plus a detailed guide of how to write your own personal statement that will get you noticed by employers

CV templates 

17 CV personal statement examples

To start this guide, I have included 10 examples of good personal statements, to give you an idea of how a personal statement should look , and what should be included.

Note: personal statements are generally used by junior candidates – if you are experienced, check out our CV profile examples instead.

Graduate CV personal statement (no experience)

Although this  graduate has no paid work experience, they compensate for it by showcasing all of the skills and knowledge the have gained during their studies, and demonstrating how they apply their knowledge in academic and personal projects.

When you have little or no experience, it’s important to draw out transferable workplace skills from your studies and extracurricular work, to showcase them to employers.

Graduate CV personal statement (part time freelance experience)

This candidate has graduated with a degree in biochemistry but actually wants to start a career in digital marketing after providing some digital freelance services to fund their studies.

In this case, they haven’t made much mention of their studies because they aren’t relevant to the digital marketing agencies they are applying to. Instead they have focused their personal statement around their freelance work and passion for the digital field – although they still mention the fact they are degree educated to prove their academic success.

Build your CV now 

School leaver CV personal statement (no experience)

This candidate is 16 years old and has no work experience whatsoever, but they compensate for this by detailing their academic achievements that relate to the roles they are applying for (maths and literacy are important requirements in finance and accountancy roles).

They also add some info on their extracurricular activities and school work-placements, to strengthen this student CV further.

    Top tips for writing a CV personal statement

• Thoroughly research the jobs and companies you are planning to apply for to identify the type of candidate they are looking for – try to reflect that in your personal statement
• Don’t be afraid to brag a little – include some of your most impressive achievements from education, work or personal life
• Focus on describing the benefits an employer will get from hiring you. Will you help them to get more customers? Improve their workplace? Save them time and money?
• If you have no work experience, demonstrate transferable workplace skills from your education, projects, or even hobbies

School leaver CV personal statement (part time experience)

Although this person has only just left school, they have also undertaken some part-time work in a call centre alongside their studies.

To make the most of this experience, they have combined their academic achievements with their workplace exposure in this personal statement.

By highlighting their GCSE results, summer programme involvement, work experience and expressing their ambitions to progress within sales, this candidate really makes an appealing case for hiring them.

College leaver CV personal statement (no experience)

This candidate has left college with good grades, but does not yet have any work experience.

To compensate for the lack of workplace exposure, they have made their A level results prominent and highlighted skills and experience which would benefit the employers they are targeting.

Any recruiter reading this profile can quickly understand that this candidate has great academic achievements, a passion for IT and finance and the ability to transfer their skills into an office environment.

College student CV personal statement (freelance experience)

As this student has picked up a small amount of freelance writing work during their studies, they have made sure to brag about it in their personal statement.

They give details on their relevant A level studies to show the skills they are learning, and boost this further by highlighting the fact that they have been applying these skills in a real-life work setting by providing freelance services.

They also include key action verbs that recruiters will be looking for , such as creative writing, working to deadlines, and producing copy.

Academic CV personal statement

Aside from junior candidates, the only other people who might use a personal statement, are academic professionals; as their CV’s tend to be more longer and detailed than other professions.

This candidate provides a high level overview of their field of study, length of experience, and the roles they have held within universities.

School leaver CV personal statement with and sports experience

Although this person has no work experience, they are still able to show employers the value of hiring them by selling their other achievements and explaining how they could benefit an organisation.

They expand on their sports club involvement to demonstrate their teamwork, leadership skills, communication and motivation, which are all important traits in the workplace, and will be looked upon favourably by recruiters and hiring managers.

They also draw upon their future plans to study business studies and take a part time job, to further prove their ambition and dedication.

History graduate CV personal statement

This history graduate proves their aptitude for both academic achievement and workplace aptitude by showcasing valuable skills from their degree and voluntary work.

They do this by breaking down the key requirements for each and showing how their skills could be beneficial for future employers, such as listening, communication, and crisis management.

They also describe how their ability to balance studies alongside voluntary work has not only boosted their knowledge and skills, but also given excellent time management and organisational skills – which are vital assets to any employer.

Law graduate CV personal statement

This legal graduate makes the most from their work university work placements by using it to bulk out the contents of their CV personal statement.

They include their degree to show they have the necessary qualifications for legal roles, which is crucial, but more importantly, they showcase how they applied their legal skills within a real-life work setting.

They give a brief overview of the types of legal professionals they have been working alongside and the type of work they have been carrying out – this is all it takes to get the attention of recruiters and show employers they have what it takes to fulfil roles in the legal sector.

Medical student CV personal statement

This medical student proves their fit for the role by showcasing the key skills they have gained from their studies and their work experience placements.

In just these few sentences, they are able to highlight the vast amount of experience they have across different disciplines in the industry, something which is particularly important in the medical sector.

As they have not graduated yet and are still studying, they have provided proof of their most recent grades. This can give the recruiter some indication as to the type of grade they could be graduating with in the near future.

Masters student CV personal statement

This masters student has started by specifying their area of study, in this case, accounting, and given details about the specific areas of finance they are most interested in. This can hint towards their career goals and passions.

They have then carefully listed some of the key areas of accounting and finance that they are proficient in. For example, business finance, advanced corporate finance and statistics.

They have also outlined some of the transferable skills needed for accounting roles that employers will be looking out for, such as communication, attention to detail and analytical skills.

Finance student CV personal statement

As this finance student has recently undertaken some relevant work experience, they’ve made sure to shout about this in their personal profile.

But more than this, they have included a list of some of the important finance skills they gained as a result of this work experience – for example, financial reporting, processing invoices and month-end reconciliations.

Plus, through power words and phrases such as ‘prevent loss’ and ‘ improve upon accuracy and efficiency’, they have also showcased how they can apply these skills in a workplace setting to benefit the potential employer.

Internship  CV personal statement

This digital marketing professional has started their personal profile by outlining their most relevant qualifications and work experience, most notably their freelance role as a content manager.

They have also provided examples of some of the key marketing skills that potential employers might be looking for, including very detailed examples of the platforms and tools they are proficient in – for example, LinkedIn, Twitter and Pinterest.

They have then closed their statement by giving a detailed description of the type of role or opportunity they are looking for. In this case, an in-house position in a marketing company.

Graduate career changer personal statement

Switching careers as a graduate can be tough. Especially when it comes to writing a personal statement that will attract employers in your new chosen field.

This candidate is looking to move from history teaching into journalism, so they have created a statement which briefly mentions their current workplace, but mainly focuses on highlighting transferable skills which are relevant to journalism. They achieve this by discussing the writing skills they use in their current role, and mentioning their hobby of writing – including some publications they have been featured in for extra brownie points.

Business management graduate personal statement

This business management proves their ability to work within a junior business management position by swiftly highlighting their impressive degree (to ensure it is not missed) and summarising some of the real-life experience they have gained in management during their university placements and volunteering. They do not let their lack of paid work experience, stop them demonstrating their valuable skills.

PhD graduate

PhD graduate roles attract a lot of competition, so it’s important that your CV contains a personal statement that will quickly impress and attract recruiters.

This candidate provides a short-but-comprehensive overview of their academic achievements, whilst demonstrating their exceptional level of knowledge in research, languages and publication writing.

By highlighting a number of skills and abilities that are in high-demand in the academic workplace, this CV is very likely to get noticed and land interviews.

How to write a personal statement for your CV

Now that you’ve seen what a personal statement should look like and the type of content it should contain, follow this detailed guide to one for your own CV – and start racking those interviews up.

Guide contents

What is a CV personal statement?

Cv personal statement or cv profile, personal statement format, what to include in a cv personal statement.

• Personal statement mistakes

How to write persuasively

A personal statement is a short paragraph at the top of your CV which gives employers an overview of your education, skills and experience

It’s purpose is to capture the attention of busy recruiters and hiring managers when your CV is first opened – encouraging them to read the rest of it.

You achieve this by writing a tailored summary of yourself that explains your suitability for the roles you are applying for at a very high level, and matches your target job descriptions .

One question candidates often ask me is , “what is the difference between a personal statement and a CV profile?”

To be honest, they are almost the same – they are both introductory paragraphs that sit at the top of your CV… but there are 2 main differences

A personal statement tends to be used more by junior candidates (graduates, school leavers etc.) and is relatively long and detailed.

A CV profile tends to be favoured by more experienced candidates , and is shorter in length than a personal statement.

Note: If you are an experienced candidate, you may want to switch over to my CV profile writing guide , or example CV profiles page.

To ensure you grab recruiters’ attention with your personal statement, lay it out in the following way.

Positioning

You need to ensure that your personal statement sits at the very top of your CV, and all of it should be totally visible to readers, without the need to scroll down the page.

Do this by reducing the top page margin and minimising the space taken up by your contact details.

This will ensure that your whole personal statement can be seen, as soon as your CV is opened.

We have a Word CV template which can help you to get this right.

Size/length

Your personal statement needs to contain enough detail to provide an introduction to your skills and knowledge, but not so much detail that it bores readers.

To strike the right balance, anything between 8-15 lines of text is perfect – and sentences should be sharp and to-the-point.

As with the whole of your CV or resume , your personal statement should be written in a simple clean font at around size 10-12 to ensure that it can be read easily by all recruiters and employers.

Keep the text colour simple , ensuring that it contrasts the background (black on white is best) and break it into 2 or even 3 paragraphs for a pleasant reading experience.

It should also be written in a punchy persuasive tone, to help you sell yourself and increase your chances of landing interviews , I cover how to do this in detail further down the guide.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional CV templates and pre-written content for every industry.

Once you have the style and format of your personal statement perfected, you need to fill it with compelling content that tells recruiters that your CV is worth reading.

Here’s what needs to go into your personal statement…

Before you start writing your personal statement, it’s crucial that you research your target roles to find out exactly what your new potential employers are looking for in a candidate.

Run a search for your target jobs on one of the major job websites , look through plenty of adverts and make a list of the candidate requirements that frequently appear.

This research will show you exactly what to include in your personal statement in order to impress the recruiters who will be reading it.

Education and qualifications are an important aspect of your personal statement, especially if you are a junior candidate.

You should highlight your highest and most relevant qualifications, whether that is a degree, A levels or GCSEs. You could potentially go into some more detail around modules, papers etc. if they are relevant to the roles you are applying for.

It’s important that you discuss the experience you have gained in your personal statement, to give readers an idea of the work you are comfortable undertaking.

This can of course be direct employed work experience, but it doesn’t have to be.

You can also include:

• School/college Uni work placements
• Voluntary work
• Personal projects
• Hobbies/interests

As with all aspects of your CV , the content should be tailored to match the requirements of your target roles.

Whilst discussing your experience, you should touch upon skills used, industries worked in, types of companies worked for, and people you have worked with.

Where possible, try to show the impact your actions have made. E.g . A customer service agent helps to make sales for their employer.

Any industry-specific knowledge you have that will be useful to your new potential employers should be made prominent within your personal statement.

For example

• Knowledge of financial regulations will be important for accountancy roles
• Knowledge of IT operating systems will be important for IT roles
• Knowledge of the national curriculum will be important for teachers

You should also include some information about the types of roles you are applying for, and why you are doing so. Try to show your interest and passion for the field you are hoping to enter, because employers want to hire people who have genuine motivation and drive in their work.

This is especially true if you don’t have much work experience, as you need something else to compensate for it.

CV personal statement mistakes

The things that you omit from your personal statement can be just as important as the things you include.

Try to keep the following out of your personal statement..

Irrelevant info

Any information that doesn’t fall into the requirements of your target roles can be cut out of your personal statement. For example, if you were a professional athlete 6 years ago, that’s great – but it won’t be relevant if you’re applying to advertising internships, so leave it out.

Generic clichés

If you are describing yourself as a “ dynamic team player with high levels of motivation and enthusiasm” you aren’t doing yourself any favours.

These cliché terms are vastly overused and don’t provide readers with any factual details about you – so keep them to a minimum.

Stick to solid facts like education, skills , experience, achievements and knowledge.

If you really want to ensure that your personal statement makes a big impact, you need to write in a persuasive manner.

So, how do you so this?

Well, you need to brag a little – but not too much

It’s about selling yourself and appearing confident, without overstepping the mark and appearing arrogant.

For example, instead of writing.

“Marketing graduate with an interest in entering the digital field”

Be creative and excite the reader by livening the sentence up like this,

“Marketing graduate with highest exam results in class and a passion for embarking on a long and successful career within digital”

The second sentence is a much more interesting, makes the candidate appear more confident, throws in some achievements, and shows off a wider range of writing skills.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional templates and pre-written content for every industry.

Your own personal statement will be totally unique to yourself, but by using the above guidelines you will be able to create one which shows recruiters everything they need.

Remember to keep the length between 10-20 lines and only include the most relevant information for your target roles.

You can also check our school leaver CV example , our best CV templates , or our library of example CVs from all industries.

Good luck with the job hunt!

Top 18 Customer Service Resume Objective Examples

Updated July 20, 2023 14 min read

A resume objective is a short statement of purpose at the top of your resume that outlines your career goals and aspirations. It should be tailored to the specific customer service position you are applying for and should demonstrate why you are the best fit for the job. When writing a resume objective, focus on what you can bring to the organization and how your skills and experience make you a valuable asset. For example, if applying for a customer service role, you may write: “To utilize my five years of customer service experience to deliver exceptional support and foster long-term relationships with customers.” Additionally, mention any relevant certifications or qualifications such as “Certified Customer Service Professional (CCSP)” or “Proficient in Microsoft Office Suite.” With these tips in mind, you will be able to create an effective resume objective that makes you stand out from other applicants.

or download as PDF

Top 18 Customer Service Resume Objective Samples

• To obtain a customer service position in a challenging and professional environment that will allow me to utilize my skills and experience.
• To secure a customer service role in an organization where I can use my excellent communication and problem-solving skills to contribute to the growth of the company.
• To leverage my strong interpersonal and organizational abilities in a customer service role.
• Seeking a customer service position with an opportunity to develop new skills while utilizing existing ones.
• To obtain a customer service position that will enable me to use my exceptional communication and problem-solving skills.
• To secure a customer service role that allows me to interact with customers, build relationships, and provide superior quality of service.
• Seeking an entry-level customer service role where I can apply my knowledge of customer relations and problem-solving techniques.
• Aiming for a challenging customer service position where I can demonstrate my excellent interpersonal skills and ability to resolve complex issues quickly.
• To acquire a customer service job which offers the opportunity to learn new technologies while utilizing existing ones.
• Desiring an entry-level position in the field of customer service, where I can utilize my communication, organizational, and problem-solving skills.
• Looking for an opportunity as a Customer Service Representative that would enable me to use my knowledge of sales strategies, product information, and client relations management.
• Motivated individual seeking a Customer Service Representative role that allows me to utilize my strong communication and interpersonal skills while providing exceptional support services.
• Eager to join an organization as a Customer Service Representative where I can utilize my excellent communication, organizational, and problem-solving skills for the benefit of the company’s clients.
• Aiming for an entry-level Customer Service Representative role that allows me to make use of my extensive knowledge about sales strategies, product information, client relations management, etc., for the betterment of the company’s clients’ satisfaction levels.
• Looking for an opportunity as a Customer Service Representative wherein I can make use of my strong interpersonal abilities along with prior experience in handling customers’ queries efficiently.
• Searching for an entry level position as a Customer Service Representative wherein I could apply my knowledge about sales strategies, product information, client relations management etc., while providing superior quality services at all times.
• Pursuing an opportunity as a Customer Service Representative wherein I could effectively employ my exceptional communication abilities along with prior experience in resolving complex issues quickly without any hassle or delay.
• Applying for the post of Customer Service Representative with the aim of using exceptional organizational capabilities combined with prior experience in providing prompt solutions related to customers' queries or complaints efficiently

How to Write a Customer Service Resume Objective

A resume objective is an important part of any customer service professional’s resume. It should provide employers with a brief overview of the candidate’s qualifications and goals, highlighting why the applicant is a good fit for the job. Writing an effective customer service resume objective requires careful thought and planning.

When crafting a customer service resume objective, it is important to include relevant keywords that will help your application stand out from other applicants. Include words like “customer service,” “client relations,” “communication skills,” and “problem-solving” to demonstrate your knowledge in the field. You should also include any other skills or qualifications that make you well-suited for the position.

In addition to including pertinent keywords, your customer service resume objective should be concise and to the point. Employers are likely to have dozens of resumes to review and don’t want to spend time reading long-winded objectives. Keep it short and sweet – two or three sentences at most – and use clear language that gets straight to the point.

Your customer service resume objective should also emphasize your career goals and explain how you hope to contribute to the company if hired. For example, focus on how you plan to exceed customers’ expectations by providing them with outstanding service or how you intend to develop innovative solutions for difficult problems. This section should be tailored according to each individual job posting so that employers can quickly identify how your skills match their needs.

Finally, make sure your customer service resume objective includes action verbs such as “manage,” “coordinate,” or “develop" so that employers can easily see what kind of work you are capable of doing in the role. By taking these steps into consideration when writing a customer service resume objective, you can create an impressive statement that will help get your foot in the door!

Related : What does a Customer Service do?

Key Skills to Highlight in Your Customer Service Resume Objective

In the competitive field of customer service, it is crucial to showcase your unique skills and abilities that set you apart from other candidates. Your resume objective is the perfect place to highlight these key skills, as it provides potential employers with a snapshot of your capabilities right at the beginning of your resume. This section will guide you through identifying and articulating the most valuable customer service skills to include in your resume objective, enhancing your chances of capturing the attention of hiring managers.

1. Active Listening

Active listening is a crucial skill for a customer service role because it involves fully concentrating, understanding, responding and then remembering what is being said by the customer. This skill ensures that customers feel heard and understood, which in turn leads to better problem-solving and higher customer satisfaction. Including this skill in a resume objective demonstrates to potential employers that you are capable of providing excellent customer service by effectively addressing customers' needs and concerns.

Empathy is a crucial skill for a customer service role because it allows the employee to understand and share the feelings of the customers. This understanding can help in providing tailored solutions and making the customers feel valued and heard. It also aids in building strong relationships with customers, leading to increased customer satisfaction and loyalty. Including empathy in a resume objective shows potential employers that you are capable of connecting with customers on a personal level, which can greatly enhance their experience with the company.

3. Adaptability

Adaptability is a crucial skill for a customer service role as it involves dealing with diverse customers, each with unique needs and issues. The ability to adapt quickly to various situations, adjust strategies, and find solutions can significantly improve customer satisfaction. Including this skill in a resume objective shows potential employers that the candidate is flexible and capable of handling unexpected challenges effectively.

4. Problem-solving

Problem-solving is a crucial skill for a customer service role because it enables the individual to effectively handle and resolve customer issues or complaints. It involves the ability to assess a situation, identify potential solutions, and implement the most effective one. This can lead to increased customer satisfaction and loyalty, which are key objectives in any customer service role. Including problem-solving skills in a resume objective shows potential employers that the candidate is capable of managing difficult situations and ensuring positive outcomes.

5. Zendesk proficiency

Having proficiency in Zendesk demonstrates the ability to effectively manage customer interactions and inquiries. This skill is essential for a customer service role as it showcases the candidate's ability to utilize this popular customer service software to track, prioritize, and solve customer support tickets. It also implies that the candidate has experience in providing timely and efficient solutions to customers, which directly contributes to customer satisfaction and loyalty. Furthermore, it can save training time and resources for the company if they are already using this platform.

6. Salesforce knowledge

Salesforce knowledge is needed for a resume objective in customer service because it demonstrates the candidate's ability to manage customer relationships and interactions effectively. Salesforce is a widely used customer relationship management (CRM) tool that helps businesses track and analyze their communication with prospects, customers, and partners. A candidate with this skill can efficiently handle customer inquiries, complaints, and other interactions, ensuring high levels of customer satisfaction. Additionally, Salesforce provides various features to automate service processes, streamline workflows, and find key articles, topics, and experts to support the customer service team. Therefore, having this skill can significantly enhance a candidate's productivity and effectiveness in a customer service role.

7. Multitasking

A customer service role often involves managing multiple tasks at once, such as handling customer inquiries, processing transactions, and resolving complaints. Multitasking is a crucial skill for this job as it allows the employee to efficiently handle various duties simultaneously without compromising the quality of service. This leads to increased productivity and customer satisfaction. Including this skill in a resume objective shows potential employers that you can effectively manage your time and responsibilities, which is essential in fast-paced work environments.

8. Time management

Time management is crucial for a customer service role as it involves handling multiple tasks simultaneously such as responding to customer inquiries, resolving complaints, and processing orders. Efficient time management ensures that all tasks are completed in a timely manner, leading to increased customer satisfaction. Including this skill in a resume objective demonstrates the ability to prioritize and manage workload effectively, which is highly valued by employers.

9. Interpersonal skills

Interpersonal skills are needed for a customer service resume objective because they demonstrate the ability to effectively communicate, collaborate, and build relationships with customers. These skills are crucial in resolving customer issues, understanding their needs and ensuring their satisfaction which is the core responsibility in a customer service role. A strong set of interpersonal skills can also indicate a candidate's capacity to work well within a team and contribute to a positive working environment.

10. LiveChat expertise

Having LiveChat expertise is crucial for a customer service role as it demonstrates the ability to efficiently handle customer inquiries in real time. This skill is essential in today's digital age where customers expect immediate responses. It also shows proficiency in using modern communication tools, multitasking and problem-solving abilities. Including this skill in a resume objective can make a candidate more appealing to employers looking for efficient and tech-savvy customer service representatives.

In conclusion, the objective section of your customer service resume is a crucial area where you can showcase your key skills and abilities. It's an opportunity to make a strong impression right at the beginning of your resume. By highlighting relevant skills, you demonstrate to potential employers that you are well-equipped for the role and can handle the responsibilities it entails. Remember, this section should be concise, compelling, and tailored specifically to the job you're applying for. The right blend of skills in your objective can significantly enhance your chances of landing a customer service position.

Related : Customer Service Administrator Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Resume Objective

A customer service resume objective is an important part of a resume as it provides employers with a concise and clear summary of the qualifications and experiences that make you an excellent candidate for a customer service position. However, many job seekers make mistakes when crafting their objectives, which can lead to their resumes being overlooked by potential employers. In this essay, we will discuss some of the common mistakes made when writing a customer service resume objective so that you can avoid them in your own resume.

The first mistake many job seekers make when writing their customer service resume objective is using generic language. Generic phrases such as “seeking a challenging role” or “looking for an opportunity to grow professionally” are too broad and do not provide any insight into why you would be a good fit for the job. Instead, focus on specific skills or experiences that make you qualified for the position, such as your experience working with customers in challenging situations or your ability to resolve conflicts quickly and efficiently. This will help employers understand why they should consider you as a candidate.

Another common mistake made when writing a customer service resume objective is failing to align it with the job description. Make sure that your objective reflects the type of role that you are applying for, including any specific skills or qualifications listed in the job description. For example, if the employer is looking for someone with strong communication skills, then include this in your resume objective so they know right away that you have what they need. Additionally, avoid mentioning irrelevant information such as hobbies or interests; instead focus on how your qualifications can benefit the company and ensure its success.

Finally, many job seekers mistakenly include too much information in their customer service resume objective statement. Keep it concise by focusing on only two to three key points about yourself that demonstrate why you are well suited for the position at hand. Anything longer than this may be difficult for employers to read through quickly and could result in them overlooking your application altogether.

By avoiding these common mistakes when writing a customer service resume objective statement, you can ensure that employers understand why you would be an excellent fit for their organization and increase your chances of getting hired!

Related : Customer Service Resume Examples

A right resume objective for a customer service position should focus on emphasizing the applicant's ability to provide excellent customer service, while a wrong resume objective should focus on what the applicant hopes to gain from the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

Similar articles

• Top 18 Customer Service Advisor Resume Objective Examples
• Top 18 Customer Service Associate Resume Objective Examples
• Top 18 Customer Service Manager Resume Objective Examples
• Top 18 Customer Service Representative Resume Objective Examples
• Top 18 Customer Service Supervisor Resume Objective Examples
• Top 18 Director of Customer Service Resume Objective Examples

7 Amazon Customer Service Resume Examples for 2024

Creating a resume for amazon customer service roles requires a focus on relevant skills and experience. We will show you proven examples and give you strong tips to make your resume clear and appealing to hiring managers in the industry. You will learn key areas to highlight, common pitfalls to avoid, and how to present your background in a way that aligns with Amazon's values and needs.

• 06 Sep 2024 - 5 new sections, including 'Positioning your education', added
• 06 Sep 2024 - 5 new resume templates, including Fictional for Amazon Customer Service, added
• 04 Sep 2024 - Article published

  Next update scheduled for 14 Sep 2024

Here's what we see in the best Amazon customer service resumes.

Show Impact With Numbers : Use numbers to show your impact. Look at metrics like customer satisfaction rate , average handling time , first call resolution , and number of tickets resolved .

List Relevant Skills From Job Description : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software , data entry , Troubleshooting , order tracking , inventory management . But don't include all of them, choose the ones you have and are mentioned in the JD.

Highlight Online Support Experience : Show your online support experience. Phrases like live chat support and email resolutions can make your resume stronger.

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Amazon Customer Service Resume Sample

Find out how good your resume is.

ummm here it is

Get instant feedback on your resume

Want to know how your customer service resume stacks up? Our resume scoring tool gives you a clear picture of where you stand. You'll get instant feedback on key areas that Amazon and other top employers look for when hiring support professionals.

Upload your resume now for an unbiased assessment. You'll receive a detailed score and actionable tips to improve your chances of landing that customer service role you're after.

Positioning your education

As you prepare your resume for a position in customer service at a major online retailer like Amazon, you should put your education in the right place. If you have recent academic achievements that are significant, such as a degree related to customer service or communication, you can proudly place this at the top of your resume. This shows hiring managers that your latest learning experiences directly equip you for the job.

If your primary qualifications are your experience and work history, then list your education after your professional experience section. Focus on relevant coursework or projects that demonstrate skills beneficial in customer service, such as problem-solving or effective communication. In both scenarios, ensure the education section is concise and highlights the aspects that make you a good fit for handling customer interactions effectively and efficiently.

Use language skills

If you can speak more than one language, highlight this. Amazon appreciates employees who can help a diverse set of customers.

Show any experience you've had with international customers or in bilingual environments. These experiences show you can handle a wide range of customer needs.

Junior Amazon Customer Service Resume Sample

Ideal resume length.

Keep your resume to one page to show you can communicate your qualifications for customer service roles with Amazon succinctly. This helps hiring managers quickly see your most relevant experiences. Less is often more; focus on highlighting your skills with clarity.

Only consider going over one page if you have more than 10 years of experience that directly aligns with this kind of position. In such cases, detail your advanced skills and key accomplishments that showcase your deep understanding of customer service, ensuring the greatest impact on the first page.

Senior Amazon Customer Service Resume Sample

Show customer service skills.

For a customer service job, focus on your experience helping customers directly. List roles that required you to handle customer requests, solve problems, and ensure satisfaction.

Include any customer service training you've done. Specific skills like knowing how to use CRM software or dealing with difficult customers can make you stand out.

Amazon Customer Service with Technical Support Specialization Resume Sample

Fictional for amazon customer service resume sample.

•   Customer Service Manager Resume Examples
•   Customer Service Technician Resume Examples
•   Customer Service Executive Resume Examples
•   Customer Service Coordinator Resume Examples
•   Customer Service Consultant Resume Examples
•   Remote Customer Service Resume Examples
•   Customer Service Associate Resume Examples
•   Customer Service Advisor Resume Examples

Quick links

Amazon customer service, resume sample #1, resume sample #2, resume sample #3, junior amazon customer service, resume sample #4, senior amazon customer service, resume sample #5, amazon customer service with technical support specialization, resume sample #6, fictional for amazon customer service, resume sample #7, additional resources, questions get in touch.

We're sorry… the job you are trying to apply for has been filled.

Lorem ipsum.

Career Areas

Life at CVS Health

11 Catering Resume Examples and Templates for Your Successful 2024’s Job Search

Our Resumes are featured in

• • Managed end-to-end event planning and execution for over 30 events annually, resulting in a 25% increase in client satisfaction.
• • Built and maintained positive relationships with established event locations by conducting regular site visits and follow-ups, resulting in improved venue partnerships.
• • Negotiated contracts and menu selections with clients, ensuring seamless logistics and equipment acquisition for all events.
• • Successfully developed new client relationships through targeted outreach efforts, contributing to a 15% increase in new business opportunities.
• • Collaborated closely with clients to tailor event experiences to their needs, strengthening repeat business and customer loyalty.
• • Coordinated post-event follow-ups to gather feedback and identify areas for improvement, enhancing future event planning strategies.
• • Planned and executed over 50 events annually, from small gatherings to large corporate functions, achieving a 95% positive feedback rate.
• • Liaised with vendors, suppliers, and clients to ensure all event details were meticulously coordinated, improving overall event quality.
• • Assisted in menu planning and selection, helping clients choose the best options to fit their event themes and dietary requirements.
• • Managed on-site logistics, ensuring all events ran smoothly and addressing any issues promptly to maintain high service standards.
• • Utilized Microsoft Office suite to create detailed event proposals, budgets, and timelines, ensuring all plan elements were communicated clearly to stakeholders.
• • Assisted in the coordination of hospitality services for multiple large-scale events, contributing to a 20% increase in guest satisfaction scores.
• • Provided support in client communications, including answering inquiries and facilitating event logistics.
• • Organized and maintained event materials and equipment, ensuring all resources were readily available for seamless event execution.
• • Supported senior event managers in various planning activities, gaining hands-on experience in high-pressure, fast-paced environments.

Catering professionals are the unsung heroes of any event. They add a touch of magic with their expertise, ensuring every guest leaves with memorable culinary experiences. Their role goes beyond serving food; they create atmospheres that turn simple gatherings into extraordinary moments.

To be successful in catering, you need a unique blend of creativity and organizational skills. From exceptional time management to a good understanding of flavors, these skills make you shine in the industry. When creating your Catering resume, it should highlight these specific skills and your ability to transform an event with your talents.

Catering Event Planner Resume Example

Catering Event Planners are responsible for overseeing all aspects of event catering, from menu selection to on-site execution, ensuring that every detail aligns with the client’s vision. Your resume should list responsibilities such as vendor coordination, budget management, logistical planning, and quality control to reflect your comprehensive experience in managing events. Hard skills like knowledge of catering software, proficiency in budgeting tools, and familiarity with food safety regulations are a must to emphasize your technical capabilities. Don't forget to also include key soft skills like exceptional communication, customer service proficiency, and the ability to work well under pressure; these people skills are critical for success in event planning. Always remember that catering resumes should showcase both your creative flair and technical prowess to leave a lasting impression on potential employers.

Head of Catering Services Resume Example

As Head of Catering Services, you're charged with overseeing all aspects of meal planning and service within your company. Your resume should highlight key duties such as menu development, budgeting, vendor relations, and staff management. It's also important to showcase your expertise with kitchen software systems, food safety protocols, and inventory management tools. Your soft skills should shine through with examples of leadership, effective communication, and team motivation. Remember, a well-rounded catering resume can open doors to delicious opportunities.

Catering Service Coordinator Resume Example

In a company, a Catering Service Coordinator is responsible for managing all aspects of catering services, including menu planning, event execution, and budget oversight. Your resume should well document your experiences, such as arranging large scale events, liaising with vendors, and overseeing kitchen operations. You must highlight hard skills like proficiency in event management software and expertise in cost control methods. Additionally, include soft skills like excellent communication, leadership, and the ability to work under pressure. Remember, a standout catering resume should showcase how your unique experiences align with the company’s specific catering needs.

Catering Sales Director Resume Example

As a Catering Sales Director, you manage client relationships, oversee event planning, and aim to maximize sales revenue related to catering services. Your resume needs to show your ability in client acquisition, event coordination, and sales strategy execution. Highlight your knowledge of CRM software, budget management tools, and proficiency in Microsoft Office Suite. In your resume, don't forget to mention your leadership, communication, and problem-solving skills, as these are key for effective people management. Remember, showcasing your experience with high-profile clients and large-scale events can create a strong impression.

Catering Manager Resume Example

As a Catering Manager, you will oversee the planning, coordination, and execution of catering events to ensure they align with client expectations and company standards. Your resume should list several key responsibilities such as budgeting, menu planning, staff management, and vendor negotiations to showcase your experience comprehensively. Highlighting technical abilities like proficiency in catering software, cost estimation, and food safety standards is a must. Besides your hard skills, you should definitely emphasize your people skills such as communication, teamwork, and problem-solving to demonstrate your effectiveness in managing both staff and client relationships. Always remember, in catering, showcasing your ability to execute events flawlessly is the big standout on your resume.

Catering Assistant Resume Example

Catering assistants shoulder the responsibility of preparing food, coordinating orders, and maintaining cleanliness within a company. When drafting your resume, make sure you cover key duties such as stocking inventory, setting up banquet tables, and assisting head chefs. Highlight your proficiency with kitchen appliances, food safety protocols, and software for ordering supplies. Don't forget to showcase your teamwork, communication abilities, and customer service skills. Always keep in mind the significance of tailoring your resume to reflect the specific demands of each company position.

Executive Catering Chef Resume Example

You're responsible for handling not only menu creation and food preparation when working as an Executive Catering Chef but also managing kitchen operations and coordinating with event planners. Your resume should include experience in catering management, budget planning, vendor relationships, and staff supervision to showcase your range of capabilities. Make sure to highlight hard skills like culinary techniques, kitchen equipment operation, and food safety regulations. Equally important are soft skills such as leadership, communication, and problem-solving abilities, which are vital for working smoothly with teams and clients. Remember, your resume should be concise and focused, showcasing your accomplishments and the value you bring to the table.

Senior Catering Consultant Resume Example

Senior Catering Consultants handle the planning and execution of large-scale events, ensuring everything runs smoothly. Your resume should highlight experience with coordinating multiple teams, client interactions, budgeting, and menu planning. Make sure you include your proficiency with event management software and your ability to analyze client needs. Showcase strong communication skills, flexibility, attention to detail, and the ability to lead under pressure. Remember, showcasing measurable achievements in your work history can greatly boost your credibility.

Junior Catering Specialist Resume Example

A Junior Catering Specialist in a company takes charge of event planning and manages dining experiences to ensure everything runs smoothly. Your resume should list responsibilities like coordinating menus, communicating with vendors, and overseeing event logistics. Highlight your skills in food preparation, event software, and budget management. People skills such as communication, teamwork, and problem-solving are also key. Remember to make your catering resume not just about skills but showcase your hands-on experiences and results.

Catering Operations Supervisor Resume Example

A Catering Operations Supervisor in your company oversees all aspects of catering events, from logistics to budget management. Your resume for this role should highlight duties like coordinating food services, managing staff, and ensuring excellent customer satisfaction. Be sure to mention hard skills such as proficiency in catering software, cost control, and HACCP compliance. Equally important are your people skills, including team leadership, effective communication, and problem-solving abilities. The big thing to remember is that your resume should also demonstrate a track record of successful events and satisfied customers.

Looking for more specific tips? Check all related jobs’ resume guides here:

• Catering Assistant resume
• Catering Manager resume
• Executive Catering Chef resume
• Catering Sales Director resume
• Catering Operations Supervisor resume
• Catering Service Coordinator resume
• Senior Catering Consultant resume
• Junior Catering Specialist resume
• Catering Event Planner resume
• Head of Catering Services resume

The most important tips for Catering resumes:

Craft your contact info clearly: Your resume begins with your name, phone number, and email. Make sure these details are easy to find and clearly laid out at the top. Adding a professional summary can also make a strong impression.

Focus on specific achievements: Statements about your past jobs should highlight what you achieved, not just what you did. Use numbers to prove your success, like "Increased client satisfaction by 30%." This makes your resume much more powerful.

Highlight your skills relevant to the job: Mention specialized skills that make you fit for catering, such as menu planning or large event coordination. Show examples of how you have used these skills effectively. Recruiters want to see evidence that you can handle the job.

Layout and formatting matter: Choose a clean, simple layout that presents information logically. Use bullet points for easy reading and consistent font styles for a polished look. This will help recruiters find the key information quickly.

List continuing education and certifications: Include any relevant training or certifications you've completed. Courses in food safety, event management, or culinary skills demonstrate your commitment to staying current. They also add credibility to your resume.

Keep it concise yet informative: Aim for a one-page resume, unless you have extensive experience. Every word should add value; cut out any filler content. A tightly written resume is more likely to hold a recruiter's attention.

Must-Have Sections on a Catering Resume:

If you're looking to build a professional catering resume, it's important to include certain key sections to make your document stand out.

• Contact information: Your name, phone number, email address, and LinkedIn profile should be at the top. This ensures potential employers can reach out without hassle. It's the first thing they'll see, so make it clear and professional.
• Summary or objective: Include a brief introduction that highlights your career goals and experiences. This gives employers a snapshot of your professional life. Tailor it specifically to the catering industry for the best impact.
• Professional experience: List your previous jobs, focusing on roles that relate to catering or the culinary field. Use bullet points to detail your responsibilities and achievements. This section shows your hands-on experience and qualifications.
• Education: Mention relevant degrees, certifications, and training programs you have completed. Include the name of the institution, graduation date, and course details. This gives employers insight into your academic background and knowledge base.
• Skills: Highlight your core competencies relevant to catering, such as menu planning, event coordination, and food safety practices. Use bullet points for easy reading and to emphasize key skills. This section shows what you bring to the table.

To further augment your catering resume, consider adding these additional sections.

• Certifications and licenses: Document any relevant certifications, like food safety or hospitality management. Include the name of the certification, issuing organization, and the date of issuance. This can add credibility to your professional standing.
• Volunteer experience: If you've volunteered at events or food drives, list these experiences here. Include the organization name, your role, and the dates. It demonstrates your passion and commitment beyond paid positions.
• Professional affiliations: Mention any membership in professional associations, like the National Association for Catering and Events. Provide the name of the organization and your involvement level. It can show your dedication to staying updated in your field.

How to Write Your Catering Resume Experience Section

Writing a catering resume calls for your experience to stand out and tempt potential employers to read more. Highlighting your skills can be tricky, but the right presentation can make all the difference. Your resume should reflect your ability to manage events, handle food preparation, and maintain a clean workspace. Here are some practical tips to make your resume’s work experience truly shine.

• Start with your most recent job title, then mention the company and location. This helps hiring managers immediately see your latest professional experience. Make sure it lines up exactly with your LinkedIn profile.
• Below the job title, list your dates of employment. Use the month and year to give a clear timeline. This shows consistency and avoids confusion.
• Include job responsibilities that match the job you're applying for. Tailor each listing to show how previous tasks have prepared you for this new role. This tells hiring managers that you're a good fit for the position.
• Quantify your achievements when possible. For example, mention how many events you've successfully catered. Numbers catch the eye and make your accomplishments concrete.
• Mention specific cooking techniques and cuisines you have experience with. Consistency in these adds value. Your expertise could set you apart from other applicants.
• Refer to any customer service experience. Catering involves a lot of client interaction. Highlighting your people skills can be a huge benefit.
• Discuss any team management roles you have had. Handling a team is a big part of catering, and leadership skills are always valuable. Mention how you motivated and led your team to success.
• Talk about any large-scale events you helped organize. Big projects show your capacity for handling high-pressure situations. Detail how you managed large groups and complex logistics.
• Include any relevant certifications or training. Food safety and handling certifications are particularly important. This shows you're committed to industry standards and ongoing learning.
• Mention any software or tools you are proficient with. Many catering businesses use specific programs for event planning, inventory, or communication. Your tech skills could be an asset.

Next, we’ll explore how you can quantify your experience effectively, what common responsibilities to emphasize in your resume, and ways to tailor your resume to match the job description more closely. If you're new to the field, we'll also look at tips to make up for your lack of direct experience on your resume. Stay tuned for detailed examples and insights.

Examples of How To Quantify Your Experience

• Increased client satisfaction by 25% through meticulous event planning and customized menu options, as evidenced by client feedback surveys.
• Executed over 200 large-scale events annually, each accommodating up to 500 guests, resulting in a 30% boost in company revenue.
• Reduced food waste by 40% through the implementation of precise inventory management systems and portion control strategies.
• Grew repeat business by 35% over a two-year period by establishing strong client relationships and consistently delivering high-quality service.
• Managed a team of 15 catering staff, improving team productivity by 20% through targeted training and performance monitoring.
• Saved the company $15,000 annually by negotiating better vendor contracts and sourcing more cost-effective ingredients without compromising quality.
• Reduced preparation times by 25% by streamlining kitchen workflow and implementing efficient food prep procedures.
• Enhanced menu offerings by introducing 10 new seasonal dishes, resulting in a 15% increase in customer satisfaction ratings.
• Achieved a 98% on-time delivery rate for all catered events over the past year, maintaining a high level of customer satisfaction.
• Coordinated logistics for events ranging from 50 to 1,000 guests, maintaining budget adherence for 95% of all events managed.
• Utilized client feedback to revise menu and service offerings, leading to a 20% rise in customer retention rates within one year.
• Implemented a customer referral program that led to a 10% increase in new client acquisitions over six months.
• Cut labor costs by 15% while maintaining service quality levels through efficient scheduling and staff management practices.
• Achieved a consistent 4.8-star average rating on catering review platforms by focusing on service excellence and client satisfaction.
• Organized 50+ charity and community events annually, enhancing company visibility and fostering strong community relationships.

Job Description Bullet Points on Catering Resumes:

• Coordinate and oversee event planning and execution, ensuring that all customer specifications and needs are met for successful catering events.
• Manage inventory and procurement of food, beverages, and catering supplies, ensuring the timely and efficient availability of all necessary items.
• Develop and maintain positive relationships with vendors, suppliers, and venue staff to facilitate smooth event operations and negotiations.
• Prepare and present a variety of menus for clients, taking into consideration dietary restrictions, preferences, and budgetary constraints.
• Lead and manage catering staff, including hiring, training, scheduling, and performance evaluations to ensure a high level of service and efficiency.
• Set up and break down catering events, ensuring that all equipment, food, and decorations are correctly placed and removed according to event plans.
• Monitor food safety and hygiene standards, ensuring compliance with local health regulations and company policies at all times.
• Provide exceptional customer service, addressing and resolving any client concerns or issues promptly and professionally to ensure client satisfaction.
• Handle financial aspects of catering events, including budgeting, invoicing, and ensuring timely payment from clients.
• Collaborate with chefs and kitchen staff to create and execute event-specific culinary offerings that align with the client's vision and requirements.
• Develop and implement marketing strategies to attract new clients, including advertising campaigns, social media, and networking events.
• Ensure accurate documentation and record-keeping for all events, including contracts, menus, invoices, and feedback forms.
• Coordinate logistics for transporting food and equipment to event venues, ensuring everything arrives on time and in perfect condition.
• Conduct post-event evaluations with clients to gather feedback and identify areas for improvement in future events.
• Manage and maintain catering equipment, ensuring all items are clean, in working order, and adequately stocked for future events.

How to Tailor Your Catering Resume To the Job Description:

• Highlight your experience by using exact phrases from the job description to match the specific needs they are looking for in a candidate. For instance, if they need someone skilled in event coordination, mention specific events you've coordinated in your past roles. This direct approach shows that you have the essential skills.
• Give clear examples of your accomplishments that align with the job role at hand. If they need someone with expertise in budgeting, talk about how you successfully managed event budgets in previous jobs. Such examples make your application stronger.
• Use the same job titles and terms the employer uses. If they are looking for a "Catering Manager," and you've held that position, make sure to use that exact title in your resume. This avoids confusion and makes it clear you have relevant experience.
• Quantify your results whenever possible to show measurable success. For example, mention how you increased customer satisfaction rates by 20% through menu optimization. Numbers help to paint a vivid picture of your achievements.
• Mention specific systems or software tools that the job description notes. If the job requires familiarity with certain catering management software and you've used it before, list it prominently. Highlighting specific tools makes you more relevant.
• Focus on relevant certifications and training if the job description mentions any. Say you have a certification in food safety management that they’re looking for; be sure to include that in your resume. This adds an extra layer of assurance of your qualifications.

How to Write Your Resume Summary/Objective Section

In your Catering resume, the objective section is crucial to highlight. This part of your resume can help a hiring manager quickly understand your goals and what you bring to the table. For those applying for intern, extern, or entry-level positions, the objective can set the stage for the rest of your resume. It should be concise yet informative, giving just enough detail to make the reader want to learn more about you.

The difference between a resume summary and an objective often lies in experience. A summary is for those with more experience, providing a snapshot of their career and key achievements. On the other hand, the objective is used by those with limited work experience, focusing on their career goals and skills they want to develop. For a Catering position, you should use an objective if you are applying for an entry-level role.

Practical tips for your resume’s objective:

• Mention your specific career goals in catering and how they align with the job you're applying for. It helps the employer see that you’re focused and have a clear direction. Include details like events, types of cuisine, or customer service skills you want to develop.
• Highlight any relevant skills or coursework that align with the responsibilities of a catering role. These could be basic culinary skills, time management, or teamwork, showing you have a foundation to build upon. Reference any projects or roles where you've applied them.
• Include any volunteer work or internships related to hospitality or catering. This experience can be just as valuable as paid work, offering practical examples of what you’re capable of. Mention tasks you undertook and skills you honed.
• Use action verbs to describe your past experiences and skills. Phrases like “organized a community event” or “assisted in meal preparation” can make a strong impact. They demonstrate initiative and hands-on learning.
• Showcase your enthusiasm and passion for catering and customer service. A positive attitude is important in this industry and can set you apart. Mention any personal projects, like family events you’ve catered, to show your dedication.
• Tailor your objective to the specific job you’re applying for, not just a general catering position. Mention the company by name and acknowledge their reputation or mission. Customization shows that you’ve done your homework and are genuinely interested.

Next, let’s look at some concrete examples and see how these tips can be applied to craft a strong resume objective for a Catering position.

Resume’s personal statement examples:

• Our catering service aims to deliver exceptional culinary experiences, specializing in gourmet menus for weddings, corporate events, and private parties. With a dedicated team of chefs and event planners, we ensure a seamless and unforgettable dining experience for all occasions.
• Providing tailored catering solutions, we excel in creating bespoke menus and personalized service for a wide range of events, including intimate gatherings, large-scale celebrations, and corporate functions. Our commitment to quality ingredients and culinary excellence sets us apart.
• Bringing over a decade of experience in the hospitality industry, our catering company combines innovative menu design with professional service. We focus on delivering high-quality food prepared with fresh, locally sourced ingredients, ensuring a delightful dining experience for every guest.
• Dedicated and enthusiastic intern with a passion for culinary arts seeking an entry-level catering position. Eager to apply hands-on training and assist in delivering top-notch catering services, contributing to event success through meticulous attention to detail and a proactive work ethic.
• As an aspiring extern in the field of catering, I am committed to gaining practical experience and learning from seasoned professionals. I bring strong organizational skills, a positive attitude, and a genuine interest in contributing to high-quality event execution and guest satisfaction.
• Dynamic and detail-oriented assistant catering coordinator, proficient in supporting large-scale events, managing vendor relationships, and ensuring smooth operations. Adept at working collaboratively with diverse teams to deliver exceptional service and memorable culinary experiences.

Top Resume Skills for Catering

When looking at the top skills, expertise, and competencies for a career in catering, you will want to focus on a variety of areas. Knowledge of food preparation and culinary techniques is vital. Strong organizational skills help keep events running smoothly. Finally, excellent customer service ensures guests are happy and well taken care of.

• Highlight your culinary skills by including specific techniques you’re proficient in like grilling, baking, or making sauces these details can set you apart from other candidates. Mention any specialized training, courses, or certifications you have completed. Use keywords that align with the job description to show you’re a great fit.
• Showcase your organizational abilities by mentioning experience in planning and executing events. Detail how you managed timelines, coordinated with vendors, and handled any logistical challenges. Use quantifiable metrics whenever possible to highlight your achievements.
• Reflect your customer service experience by listing skills like communication, problem-solving, and empathy these qualities are crucial in ensuring a positive client experience. Provide examples where you managed difficult situations or exceeded customer expectations. This shows potential employers you can handle the pressure and keep guests satisfied.
• Emphasize your team management skills by including any leadership roles you have undertaken. Talk about how you managed kitchen staff, collaborated with event planners, or trained new employees. Highlighting these experiences can make you a more appealing candidate for higher-level positions.
• Include any experience you have with dietary needs and restrictions. Detail specific instances where you adapted menus for vegetarian, gluten-free, or other special diets. This demonstrates your versatility and attention to detail in meeting client needs.
• Mention your budgeting and financial management skills by highlighting experience in cost control and resource allocation. Discuss how you have worked within budgets to maximize efficiency and quality. This can be a strong selling point for employers looking for someone who can maintain profitability while ensuring guest satisfaction.

Now that you have these practical tips in mind, let's move on to a list of skills that would be beneficial to include on your resume.

Top Hard Skills for Catering Resumes

• Food Preparation
• Menu Planning
• Recipe Development
• Inventory Management
• Cost Control
• Sanitation and Safety
• Nutritional Knowledge
• Culinary Techniques
• Baking and Pastry
• Event Planning
• Food Presentation
• Catering Software
• Buffet Setup
• Table Service
• Kitchen Equipment Operation

Top Soft Skills for Catering Resumes

• Communication
• Time Management
• Customer Service
• Problem-Solving
• Attention to Detail
• Adaptability
• Stress Management
• Multitasking
• Organization
• Decision-Making

Include a Catering Cover Letter for a Stand-Out Application

Cover Letter Writing Tips for Catering Applicants

Your cover letter is your first opportunity to show a potential employer why you are the perfect fit for their catering position. It is not just a formality but a key component that can distinguish you from other candidates. Crafting a well-organized and thoughtful letter can make a significant impact. Understanding its importance in job applications can lead you to successfully land that catering job.

• Address the hiring manager by name, if possible, to create a personalized touch. This shows that you’ve done some research and adds a professional tone to your letter. Make sure the name is spelled correctly.
• Start with a strong opening that grabs attention right away. Mention your enthusiasm for the position and how your skills match what they need. Each sentence should build your case.
• Illustrate your experience in catering by sharing specific examples. Mention events you have worked on, your role, and the outcomes. This highlights your competence and reliability.
• Discuss your skills in customer service, as this is crucial in catering. Explain how you’ve handled demanding clients and provided excellent service. Use short anecdotes to bring your points to life.
• Include any relevant certifications or training that bolster your application. Mention courses in food safety, hospitality management, or similar areas. Certificates can add credibility to your skill set.
• Highlight your ability to work within a team and communicate effectively. Catering often involves a large team, and coordination is key. Provide examples of your experience managing or collaborating with others.
• Showcase your multitasking abilities by talking about how you manage different tasks simultaneously. Explain how you handle stress and stay organized under pressure. Employers appreciate problem solvers.
• Be sure to mention any unique skills you bring, such as expertise in specific cuisines. Stand out by detailing how these skills can benefit the prospective employer. Differentiate yourself from the generic applicant.
• Express your commitment to quality and detail-orientation. Talk about how you ensure each element of catering meets high standards. It’s important to convey your dedication to excellence.
• Conclude with a confident closing statement. Invite the employer to contact you for further discussion and mention your availability for an interview. Reiterate your enthusiasm for the role.

Now, let's discuss how you can make sure your cover letter complements and supports your resume perfectly.

Frequently Asked Questions

Should my catering resume be one page or longer.

A one-page Catering resume is usually the most effective, especially if you're early in your career or have less than ten years of experience. You want to present your skills and experience concisely while making a strong impact. Employers often spend only a few seconds on each resume, so making it brief and to the point can make a significant difference. Using a one-page resume helps you focus on the most relevant information without overwhelming potential employers.

What is the best format for a Catering resume?

The reverse-chronological format is often the best choice for a Catering resume, especially if you have consistent work experience in the industry. This format allows you to highlight your most recent and relevant job roles first, giving potential employers a clear picture of your career progression. You can start with your most recent job and list your previous positions in descending order. This format makes it easy for hiring managers to see your growth and the experience you've gathered over time.

What should I highlight on my Catering resume to stand out?

To make your Catering resume stand out, focus on showcasing your most impactful achievements rather than just listing your duties. Highlight any specific events or projects where you demonstrated exceptional skills or received positive feedback. Mention your ability to manage large teams, handle unexpected challenges seamlessly, or implement innovative ideas that improved service quality. Emphasize your customer service skills and your talent for creating memorable experiences for clients and guests.

What are some action verbs I should use on my Catering resume?

Using strong action verbs can significantly enhance the effectiveness of your Catering resume. Words like 'coordinated,' 'executed,' 'managed,' 'supervised,' and 'created' can vividly describe your responsibilities and achievements. For instance, 'managed a team of 20 staff during a high-profile corporate event,' or 'coordinated logistics for multiple events simultaneously.' These verbs help convey your active role and leadership qualities to potential employers.

For more inspiration, why not check out our free resource of job-focused resume examples?

Product Designer

Product designers are the dream weavers of modern life, turning concepts into tangible solutions that enrich our everyday experiences. They hold the unique power to blend aesthetics with functionality, creating products that resonate on both an emotional and practical level. Their work drives innovation, shaping the way we interact with the world around us. For a product designer to truly shine, they should possess a mix of creativity, technical know-how, and a keen eye for user experience. Companies value those who can not only design captivating interfaces but also understand user needs and market demands. When crafting your Product Designer resume, focus on showcasing these vital skills and abilities to make you stand out in the competitive job market.

Garbage Truck Driver

When it comes to creating a resume for a garbage truck driver position in 2024, there are a few key factors to keep in mind: length, design, and format. Here's what you need to be aware of: Length Keep your resume concise and to the point. While it's important to highlight your skills and experience, employers often have limited time to review applications. Aim for a one or two-page resume that effectively showcases your qualifications. Design Simplicity is key when it comes to the design of your garbage truck driver resume. Opt for a clean and professional layout that is easy to read. Avoid using fancy fonts or excessive colors that may distract from the content. Format When formatting your resume, stick to standard fonts such as Arial or Times New Roman with a font size of 11 or 12. Use bullet points to organize your information and make it easier for recruiters to scan. Ensure that your contact details are prominently displayed at the top of the page. There are several sections that are crucial for a garbage truck driver resume: Objective Statement An objective statement can be optional, but it can be helpful to provide a brief overview of your career goals and what you can bring to the role of a garbage truck driver. Professional Summary A professional summary is a concise paragraph that highlights your relevant experience, skills, and accomplishments. Tailor it to match the job description and emphasize your strengths. Skills Include a dedicated section to outline your skills, such as proficiency in operating various types of garbage trucks, knowledge of safety regulations, and the ability to handle physical tasks. Experience Your experience section is crucial for demonstrating your ability to perform the duties of a garbage truck driver. Use the Context-Action-Result framework to describe your experience effectively: Context: Maintained a steady driving record while operating a garbage truck on daily routes Worked in a fast-paced environment handling waste management in multiple residential areas Collaborated with a team to ensure efficient and timely collection of garbage Action: Operated garbage truck, including loading and unloading waste containers Conducted daily pre-trip inspections and routine maintenance on the vehicle Adhered to all safety procedures and regulations, minimizing accidents and injuries Result: Consistently achieved on-time delivery of collected waste, meeting all scheduled pick-up times Received commendations for exceptional attention to safety protocols Maintained a clean and organized truck, ensuring a positive public image for the garbage collection company So, what should you remember when creating a garbage truck driver resume? Keep it concise and easy to read Include sections such as objective statement, professional summary, skills, and experience Use the Context-Action-Result framework to highlight your experience With these tips in mind, you'll be well on your way to crafting a standout resume that will impress hiring managers in the garbage truck driving industry.

Backend Developer

Backend Developers are the unsung heroes of the technology world. These professionals ensure that the systems we rely on daily run smoothly and efficiently. Without their expertise, our digital interactions would come to a grinding halt. To excel, Backend Developers need strong coding skills, especially in languages like Python, Java, and SQL. They should be adept at problem-solving and comfortable working with databases and servers. Employers value Backend Developers who can build and maintain robust systems that meet user needs. Your Backend Developer resume should highlight these skills and abilities clearly, showcasing your experience and contributions to past projects.