The Business Guide to Customer Engagement Metrics and Analysis
Get in-depth insights, practical formulas, and strategies to optimize engagement.
- Business Growth
Writing a Business Plan: A Guide for New and Experienced Entrepreneurs
For entrepreneurs, a business plan serves as a roadmap that outlines a company’s goals, strategies, and operational approach. It’s more than just a formality; having a well-structured plan can provide clear direction for decision making and increase the likelihood of long-term success.
A full 93% of mid-sized business owners plan to obtain funding for new technology and equipment, showing the importance of long-term planning for a healthy, resilient business. Proactive preparation helps anticipate challenges, manage resources effectively, and align teams and stakeholders with a shared vision.
This guide breaks down the elements of a business plan, offering step-by-step insights for those looking to launch or grow a successful venture.
What is a Business Plan?
A business plan is a comprehensive document that sets out a company’s goals, strategies, and the steps needed to reach them. It serves as a roadmap, guiding businesses through each stage of their growth, from the initial idea to scaling operations. Typically, a business plan covers main sections, including market analysis, competitive landscape, target audience, marketing plan approach, and financial projections.
Beyond its role in securing funding, a business plan helps entrepreneurs change their ideas, evaluate market opportunities, and identify risks. It also serves as a tool for improving retention by aligning offerings with specific customer needs and adapting to market changes.
Benefits of a Business Plan
A solid business plan supports any company by enhancing decision-making, improving funding access, and building a competitive advantage. Here’s a closer look at its benefits:
Direction for Decision Making
A business plan sets clear goals and priorities, guiding founders and teams to make decisions that align with the company’s mission. This focused direction helps allocate resources efficiently and keeps the team on track, ensuring each choice supports long-term growth.
Attracting Investors and Funding
A well-structured plan demonstrates the business's potential to investors and lenders, providing a clear roadmap for growth and operational improvement, which builds confidence in its viability.
Operational Focus and Efficiency
With clear goals and detailed strategies, a business plan helps streamline operations by pinpointing gaps early and keeping the team focused on key customer engagement metrics and performance analysis. This alignment supports more efficient workflows and proactive decision-making.
Market Assessment and Competitive Positioning
A business plan helps you understand your target market and position your business effectively against competitors. It supports analysis of market trends and customer needs, guiding adjustments to improve market fit.
Resource Allocation
Teams can distribute resources more effectively, making sure that funds, time, and efforts are directed toward high-impact areas for growth.
Risk Management
Early identification of potential challenges prepares teams to manage risks and adapt strategies, strengthening resilience in a changing market.
How to Create a Business Plan
Crafting a business plan begins with a strong idea and builds toward a detailed, actionable strategy. Here are twelve steps to guide you through:
Step 1: Start with Your Business Idea
Begin by clarifying your core business idea, define what your business will offer, who it will serve, and what sets it apart. This step creates the foundation for your entire plan, aligning your vision from the start. If you’re a small business owner exploring options, here are business ideas to help inspire your next steps.
Step 2: Write the Executive Summary
Provide a brief overview of your business, including its purpose, target market, and goals. Summarize the highlights of each section to offer readers a quick snapshot of your plan. The executive summary should be concise yet compelling, capturing the essence of your business and demonstrating its potential for success. This section often serves as the first impression for investors or stakeholders, so make it impactful to encourage further interest in the detailed plan that follows.
Step 3: Define Your Company
Describe your company’s structure, mission, and vision, giving a clear picture of its foundational principles. Highlight what makes your business unique, such as a proprietary product, innovative approach, or market niche, and share any significant milestones or achievements that add to its credibility. This section should communicate your company’s identity and purpose, setting it apart in the eyes of investors, partners, and customers.
Step 4: Address Legal Considerations
Include the legal foundations of your business, such as your chosen business structure (e.g., LLC, corporation, sole proprietorship) and any required licenses or permits. Outline regulatory requirements specific to your industry, and detail any intellectual property protections like trademarks or patents. Covering these aspects helps prevent legal issues and reassures investors and stakeholders of the business’s compliance and integrity.
Step 5: Conduct Market Analysis
Research your target market thoroughly. Identify customer needs, analyze competitors, and study relevant market trends. This analysis helps you understand demand, pricing strategies, and areas for differentiation, setting a strong foundation for your business positioning.
Step 6: SWOT Analysis
In addition to market analysis, a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) provides a structured view of your business’s internal and external factors. Highlighting strengths, identifying areas for improvement, recognizing growth opportunities, and acknowledging potential threats creates a balanced assessment of your business’s position. This transparency strengthens credibility, demonstrating a realistic approach to navigating challenges and maximizing potential.
Step 7: Outline Organization and Management
Describe your business structure, ownership, and key personnel. Outline the roles and expertise of each team member, emphasizing their contributions to your business goals.
Step 8: Describe Products or Services
Provide details on your products or services, focusing on their unique features, stages of development, and how they solve customer problems. Highlight how these offerings can help capture market share by differentiating your business from competitors.
Step 9: Develop Your Marketing Strategy
Describe how you will reach and engage your ideal customer profile and attract potential customers. An effective marketing strategy builds brand awareness, generates demand, and helps capture market share. Outline your customer acquisition tactics, engagement metrics, and the specific channels that align with your target audience’s habits to show how these efforts will drive growth and sustain customer relationships.
Step 10: Draft a Funding Request
If seeking funding, specify your financial needs, intended use of funds, and expected impact on growth. Clarify your projections for returns on investment, showing how funding will drive a successful business.
Step 11: Prepare Financial Projections
Prepare a comprehensive financial projection covering revenue, expenses, and anticipated growth over the next three to five years. Presenting this data on a quarterly or yearly basis strengthens the demonstration of your business’s financial viability. Incorporating a break-even analysis within these projections further enhances your plan by showing when your business is expected to reach profitability—an essential metric for lenders and investors seeking assurance of your venture’s potential success.
Step 12: Compile the Appendix
Use this section for any additional documents, like team resumes, legal agreements, or product visuals, to provide extra context and depth.
Business Plan Formats
Business plans vary in length and detail, ranging from simple, one-page summaries to comprehensive, data-heavy documents. Choose a format that matches your audience and purpose here are some examples:
- Traditional Plan : Detailed and thorough, this format is ideal for complex businesses or when seeking significant investment. It includes in-depth sections on financials, market research, and competitive analysis.
- Lean Startup Plan: A shorter, focused document, helpful for quickly evaluating feasibility and developing small business ideas. This format highlights core assumptions and metrics to track early progress.
- One-Page Plan: A concise overview that summarizes points on a single page, suitable for early-stage planning or quick presentations. It’s the best way to communicate necessary information without overwhelming detail.
- Operational Plan: Primarily used internally, this format focuses on day-to-day operations, helping teams stay aligned on tasks and timelines. It includes specifics on staffing, workflows, and resource management.
- Growth Plan: Custom for expansion, this format includes strategies for growing operations, entering new markets, and increasing revenue. It also includes projections and market insights to guide the company’s future direction.
Common Pitfalls to Avoid When Writing a Business Plan
The strength of a business plan often lies in avoiding typical missteps. Make sure to be mindful of these pitfalls:
Overly Optimistic Projections
Projecting high revenue without factoring in potential setbacks can lead to unrealistic expectations. Expenses often rise unexpectedly, and without a buffer, financial stability can be at risk. A balanced approach to projections helps create a more sustainable financial outlook.
Ignoring Market Research
Market fit is fundamental for success. In fact, 42% of businesses fail due to a lack of market fit, highlighting the importance of thorough research as it uncovers trends and competitor strategies, helping to change your approach.
Forgetting Customer Retention
Strengthening customer relationship through retention drives sustainable growth. Loyal customers often generate more long-term revenue than new ones, making retention a strategic focus. Regular engagement and feedback collection from these customers can also inspire meaningful product improvements.
Lack of Flexibility
A rigid plan can become outdated as markets and customer needs change. Building in room for adjustments allows the business to adapt to changing conditions and new insights. Flexibility also helps in responding quickly to unforeseen challenges or opportunities. An adaptable plan keeps the company aligned with current trends and customer expectations.
Underestimating Financial Needs
Misjudging initial financial plan and ongoing funding requirements can derail operations. It's important to estimate realistic financial needs, including reserves for unexpected costs, to ensure adequate resources for growth and stability.
Overlooking Competitive Analysis
Focusing solely on your own offerings can blind you to competitors’ strengths. Understanding competitor positioning, pricing, and weaknesses allows for smarter differentiation and helps in capturing market share effectively.
Weak Marketing Strategy
A lackluster marketing approach can stifle growth, regardless of product quality. A well-defined strategy that targets ideal customers with the right channels is essential for brand visibility and customer acquisition.
Neglecting Team Dynamics and Culture
Overlooking the importance of team structure and company culture can impact employee retention and productivity. Aligning team roles and fostering a supportive culture contributes to long-term stability and operational efficiency.
Turning Plans into Actions: Steps for Meaningful Growth
A well-crafted business plan is more than just a tool for investors; it’s a comprehensive guide that aligns your strategies with customer satisfaction and high-quality service. The feel, felt, found approach can add depth to your planning, helping you empathize with customer concerns, offer solutions and adapt to changing market demands. Through detailed planning, you can better predict challenges and develop solutions that strengthen customer trust.
A solid business plan serves as a roadmap for assessing progress, adapting to change, and driving sustainable growth. It’s an investment in resilience, helping you set clear priorities, make informed decisions, and build stronger connections with your customers. Starting fresh or refining an existing approach, a well-defined plan keeps you focused and prepared through each stage of growth.
Support customers better with Velaro’s AI-powered chat, making it simple to engage effectively. Book a personalized demo today .
Stay informed. get exclusive offers and news delivered straight to your inbox..
Thank you for joining our blog family!
As a subscriber, you'll get exclusive access to insights, expert tips, and more. Stay tuned for our upcoming posts.
Find more valuable articles
The Complete Guide to Customer Service: Addressing Challenges, Types, and Best Practices
This complete guide to customer service covers types, challenges, and effective practices to improve customer experiences and build long-term loyalty.
Getting Started with Live Chat Performance Management in 5 Steps
Learn how to collect baseline data and how to take action to the collected data with live chat performance management.
Make Complex Engagements Easy
Press & Media. Better assist your customers with automated workflows. Discover more on CIO Applications Magazine.
Do you REALLY need a business plan?
The top three questions that I get asked most frequently as a professional business plan writer will probably not surprise you:
- What is the purpose of a business plan – why is it really required?
- How is it going to benefit my business if I write a business plan?
- Is a business plan really that important – how can I actually use it?
Keep reading to get my take on what the most essential advantages of preparing a business plan are—and why you may (not) need to prepare one.
The importance, purpose and benefit of a business plan is in that it enables you to validate a business idea, secure funding, set strategic goals – and then take organized action on those goals by making decisions, managing resources, risk and change, while effectively communicating with stakeholders.
Let’s take a closer look at how each of the important business planning benefits can catapult your business forward:
1. Validate Your Business Idea
The process of writing your business plan will force you to ask the difficult questions about the major components of your business, including:
- External: industry, target market of prospective customers, competitive landscape
- Internal: business model, unique selling proposition, operations, marketing, finance
Business planning connects the dots to draw a big picture of the entire business.
And imagine how much time and money you would save if working through a business plan revealed that your business idea is untenable. You would be surprised how often that happens – an idea that once sounded so very promising may easily fall apart after you actually write down all the facts, details and numbers.
While you may be tempted to jump directly into start-up mode, writing a business plan is an essential first step to check the feasibility of a business before investing too much time and money into it. Business plans help to confirm that the idea you are so passionate and convinced about is solid from business point of view.
Take the time to do the necessary research and work through a proper business plan. The more you know, the higher the likelihood that your business will succeed.
2. Set and Track Goals
Successful businesses are dynamic and continuously evolve. And so are good business plans that allow you to:
- Priorities: Regularly set goals, targets (e.g., sales revenues reached), milestones (e.g. number of employees hired), performance indicators and metrics for short, mid and long term
- Accountability: Track your progress toward goals and benchmarks
- Course-correction: make changes to your business as you learn more about your market and what works and what does not
- Mission: Refer to a clear set of values to help steer your business through any times of trouble
Essentially, business plan is a blueprint and an important strategic tool that keeps you focused, motivated and accountable to keep your business on track. When used properly and consulted regularly, it can help you measure and manage what you are working so hard to create – your long-term vision.
As humans, we work better when we have clear goals we can work towards. The everyday business hustle makes it challenging to keep an eye on the strategic priorities. The business planning process serves as a useful reminder.
3. Take Action
A business plan is also a plan of action . At its core, your plan identifies where you are now, where you want your business to go, and how you will get there.
Planning out exactly how you are going to turn your vision into a successful business is perhaps the most important step between an idea and reality. Success comes not only from having a vision but working towards that vision in a systematic and organized way.
A good business plan clearly outlines specific steps necessary to turn the business objectives into reality. Think of it as a roadmap to success. The strategy and tactics need to be in alignment to make sure that your day-to-day activities lead to the achievement of your business goals.
4. Manage Resources
A business plan also provides insight on how resources required for achieving your business goals will be structured and allocated according to their strategic priority. For example:
Large Spending Decisions
- Assets: When and in what amount will the business commit resources to buy/lease new assets, such as computers or vehicles.
- Human Resources: Objectives for hiring new employees, including not only their pay but how they will help the business grow and flourish.
- Business Space: Information on costs of renting/buying space for offices, retail, manufacturing or other operations, for example when expanding to a new location.
Cash Flow It is essential that a business carefully plans and manages cash flows to ensure that there are optimal levels of cash in the bank at all times and avoid situations where the business could run out of cash and could not afford to pay its bills.
Revenues v. Expenses In addition, your business plan will compare your revenue forecasts to the budgeted costs to make sure that your financials are healthy and the business is set up for success.
5. Make Decisions
Whether you are starting a small business or expanding an existing one, a business plan is an important tool to help guide your decisions:
Sound decisions Gathering information for the business plan boosts your knowledge across many important areas of the business:
- Industry, market, customers and competitors
- Financial projections (e.g., revenue, expenses, assets, cash flow)
- Operations, technology and logistics
- Human resources (management and staff)
- Creating value for your customer through products and services
Decision-making skills The business planning process involves thorough research and critical thinking about many intertwined and complex business issues. As a result, it solidifies the decision-making skills of the business owner and builds a solid foundation for strategic planning , prioritization and sound decision making in your business. The more you understand, the better your decisions will be.
Planning Thorough planning allows you to determine the answer to some of the most critical business decisions ahead of time , prepare for anticipate problems before they arise, and ensure that any tactical solutions are in line with the overall strategy and goals.
If you do not take time to plan, you risk becoming overwhelmed by countless options and conflicting directions because you are not unclear about the mission , vision and strategy for your business.
6. Manage Risk
Some level of uncertainty is inherent in every business, but there is a lot you can do to reduce and manage the risk, starting with a business plan to uncover your weak spots.
You will need to take a realistic and pragmatic look at the hard facts and identify:
- Major risks , challenges and obstacles that you can expect on the way – so you can prepare to deal with them.
- Weaknesses in your business idea, business model and strategy – so you can fix them.
- Critical mistakes before they arise – so you can avoid them.
Essentially, the business plan is your safety net . Naturally, business plan cannot entirely eliminate risk, but it can significantly reduce it and prepare you for any challenges you may encounter.
7. Communicate Internally
Attract talent For a business to succeed, attracting talented workers and partners is of vital importance.
A business plan can be used as a communication tool to attract the right talent at all levels, from skilled staff to executive management, to work for your business by explaining the direction and growth potential of the business in a presentable format.
Align performance Sharing your business plan with all team members helps to ensure that everyone is on the same page when it comes to the long-term vision and strategy.
You need their buy-in from the beginning, because aligning your team with your priorities will increase the efficiency of your business as everyone is working towards a common goal .
If everyone on your team understands that their piece of work matters and how it fits into the big picture, they are more invested in achieving the objectives of the business.
It also makes it easier to track and communicate on your progress.
Share and explain business objectives with your management team, employees and new hires. Make selected portions of your business plan part of your new employee training.
8. Communicate Externally
Alliances If you are interested in partnerships or joint ventures, you may share selected sections of your plan with the potential business partners in order to develop new alliances.
Suppliers A business plan can play a part in attracting reliable suppliers and getting approved for business credit from suppliers. Suppliers who feel confident that your business will succeed (e.g., sales projections) will be much more likely to extend credit.
In addition, suppliers may want to ensure their products are being represented in the right way .
Professional Services Having a business plan in place allows you to easily share relevant sections with those you rely on to support the organization, including attorneys, accountants, and other professional consultants as needed, to make sure that everyone is on the same page.
Advisors Share the plan with experts and professionals who are in a position to give you valuable advice.
Landlord Some landlords and property managers require businesses to submit a business plan to be considered for a lease to prove that your business will have sufficient cash flows to pay the rent.
Customers The business plan may also function as a prospectus for potential customers, especially when it comes to large corporate accounts and exclusive customer relationships.
9. Secure Funding
If you intend to seek outside financing for your business, you are likely going to need a business plan.
Whether you are seeking debt financing (e.g. loan or credit line) from a lender (e.g., bank or financial institution) or equity capital financing from investors (e.g., venture or angel capital), a business plan can make the difference between whether or not – and how much – someone decides to invest.
Investors and financiers are always looking at the risk of default and the earning potential based on facts and figures. Understandably, anyone who is interested in supporting your business will want to check that you know what you are doing, that their money is in good hands, and that the venture is viable in the long run.
Business plans tend to be the most effective ways of proving that. A presentation may pique their interest , but they will most probably request a well-written document they can study in detail before they will be prepared to make any financial commitment.
That is why a business plan can often be the single most important document you can present to potential investors/financiers that will provide the structure and confidence that they need to make decisions about funding and supporting your company.
Be prepared to have your business plan scrutinized . Investors and financiers will conduct extensive checks and analyses to be certain that what is written in your business plan faithful representation of the truth.
10. Grow and Change
It is a very common misconception that a business plan is a static document that a new business prepares once in the start-up phase and then happily forgets about.
But businesses are not static. And neither are business plans. The business plan for any business will change over time as the company evolves and expands .
In the growth phase, an updated business plan is particularly useful for:
Raising additional capital for expansion
- Seeking financing for new assets , such as equipment or property
- Securing financing to support steady cash flows (e.g., seasonality, market downturns, timing of sale/purchase invoices)
- Forecasting to allocate resources according to strategic priority and operational needs
- Valuation (e.g., mergers & acquisitions, tax issues, transactions related to divorce, inheritance, estate planning)
Keeping the business plan updated gives established businesses better chance of getting the money they need to grow or even keep operating.
Business plan is also an excellent tool for planning an exit as it would include the strategy and timelines for a transfer to new ownership or dissolution of the company.
Also, if you ever make the decision to sell your business or position yourself for a merger or an acquisition , a strong business plan in hand is going to help you to maximize the business valuation.
Valuation is the process of establishing the worth of a business by a valuation expert who will draw on professional experience as well as a business plan that will outline what you have, what it’s worth now and how much will it likely produce in the future.
Your business is likely to be worth more to a buyer if they clearly understand your business model, your market, your assets and your overall potential to grow and scale .
Related Questions
Business plan purpose: what is the purpose of a business plan.
The purpose of a business plan is to articulate a strategy for starting a new business or growing an existing one by identifying where the business is going and how it will get there to test the viability of a business idea and maximize the chances of securing funding and achieving business goals and success.
Business Plan Benefits: What are the benefits of a business plan?
A business plan benefits businesses by serving as a strategic tool outlining the steps and resources required to achieve goals and make business ideas succeed, as well as a communication tool allowing businesses to articulate their strategy to stakeholders that support the business.
Business Plan Importance: Why is business plan important?
The importance of a business plan lies in it being a roadmap that guides the decisions of a business on the road to success, providing clarity on all aspects of its operations. This blueprint outlines the goals of the business and what exactly is needed to achieve them through effective management.
Sign up for our Newsletter
Get more articles just like this straight into your mailbox.
Related Posts
Recent Posts
- Search Search Please fill out this field.
What Is a Business Plan?
Understanding business plans, how to write a business plan, common elements of a business plan, the bottom line, business plan: what it is, what's included, and how to write one.
Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and behavioral finance. Adam received his master's in economics from The New School for Social Research and his Ph.D. from the University of Wisconsin-Madison in sociology. He is a CFA charterholder as well as holding FINRA Series 7, 55 & 63 licenses. He currently researches and teaches economic sociology and the social studies of finance at the Hebrew University in Jerusalem.
- How to Start a Business: A Comprehensive Guide and Essential Steps
- How to Do Market Research, Types, and Example
- Marketing Strategy: What It Is, How It Works, How To Create One
- Marketing in Business: Strategies and Types Explained
- What Is a Marketing Plan? Types and How to Write One
- Business Development: Definition, Strategies, Steps & Skills
- Business Plan: What It Is, What's Included, and How to Write One CURRENT ARTICLE
- Small Business Development Center (SBDC): Meaning, Types, Impact
- How to Write a Business Plan for a Loan
- Business Startup Costs: It’s in the Details
- Startup Capital Definition, Types, and Risks
- Bootstrapping Definition, Strategies, and Pros/Cons
- Crowdfunding: What It Is, How It Works, and Popular Websites
- Starting a Business with No Money: How to Begin
- A Comprehensive Guide to Establishing Business Credit
- Equity Financing: What It Is, How It Works, Pros and Cons
- Best Startup Business Loans
- Sole Proprietorship: What It Is, Pros & Cons, and Differences From an LLC
- Partnership: Definition, How It Works, Taxation, and Types
- What is an LLC? Limited Liability Company Structure and Benefits Defined
- Corporation: What It Is and How to Form One
- Starting a Small Business: Your Complete How-to Guide
- Starting an Online Business: A Step-by-Step Guide
- How to Start Your Own Bookkeeping Business: Essential Tips
- How to Start a Successful Dropshipping Business: A Comprehensive Guide
A business plan is a document that outlines a company's goals and the strategies to achieve them. It's valuable for both startups and established companies. For startups, a well-crafted business plan is crucial for attracting potential lenders and investors. Established businesses use business plans to stay on track and aligned with their growth objectives. This article will explain the key components of an effective business plan and guidance on how to write one.
Key Takeaways
- A business plan is a document detailing a company's business activities and strategies for achieving its goals.
- Startup companies use business plans to launch their venture and to attract outside investors.
- For established companies, a business plan helps keep the executive team focused on short- and long-term objectives.
- There's no single required format for a business plan, but certain key elements are essential for most companies.
Investopedia / Ryan Oakley
Any new business should have a business plan in place before beginning operations. Banks and venture capital firms often want to see a business plan before considering making a loan or providing capital to new businesses.
Even if a company doesn't need additional funding, having a business plan helps it stay focused on its goals. Research from the University of Oregon shows that businesses with a plan are significantly more likely to secure funding than those without one. Moreover, companies with a business plan grow 30% faster than those that don't plan. According to a Harvard Business Review article, entrepreneurs who write formal plans are 16% more likely to achieve viability than those who don't.
A business plan should ideally be reviewed and updated periodically to reflect achieved goals or changes in direction. An established business moving in a new direction might even create an entirely new plan.
There are numerous benefits to creating (and sticking to) a well-conceived business plan. It allows for careful consideration of ideas before significant investment, highlights potential obstacles to success, and provides a tool for seeking objective feedback from trusted outsiders. A business plan may also help ensure that a company’s executive team remains aligned on strategic action items and priorities.
While business plans vary widely, even among competitors in the same industry, they often share basic elements detailed below.
A well-crafted business plan is essential for attracting investors and guiding a company's strategic growth. It should address market needs and investor requirements and provide clear financial projections.
While there are any number of templates that you can use to write a business plan, it's best to try to avoid producing a generic-looking one. Let your plan reflect the unique personality of your business.
Many business plans use some combination of the sections below, with varying levels of detail, depending on the company.
The length of a business plan can vary greatly from business to business. Regardless, gathering the basic information into a 15- to 25-page document is best. Any additional crucial elements, such as patent applications, can be referenced in the main document and included as appendices.
Common elements in many business plans include:
- Executive summary : This section introduces the company and includes its mission statement along with relevant information about the company's leadership, employees, operations, and locations.
- Products and services : Describe the products and services the company offers or plans to introduce. Include details on pricing, product lifespan, and unique consumer benefits. Mention production and manufacturing processes, relevant patents , proprietary technology , and research and development (R&D) information.
- Market analysis : Explain the current state of the industry and the competition. Detail where the company fits in, the types of customers it plans to target, and how it plans to capture market share from competitors.
- Marketing strategy : Outline the company's plans to attract and retain customers, including anticipated advertising and marketing campaigns. Describe the distribution channels that will be used to deliver products or services to consumers.
- Financial plans and projections : Established businesses should include financial statements, balance sheets, and other relevant financial information. New businesses should provide financial targets and estimates for the first few years. This section may also include any funding requests.
Investors want to see a clear exit strategy, expected returns, and a timeline for cashing out. It's likely a good idea to provide five-year profitability forecasts and realistic financial estimates.
2 Types of Business Plans
Business plans can vary in format, often categorized into traditional and lean startup plans. According to the U.S. Small Business Administration (SBA) , the traditional business plan is the more common of the two.
- Traditional business plans : These are detailed and lengthy, requiring more effort to create but offering comprehensive information that can be persuasive to potential investors.
- Lean startup business plans : These are concise, sometimes just one page, and focus on key elements. While they save time, companies should be ready to provide additional details if requested by investors or lenders.
Why Do Business Plans Fail?
A business plan isn't a surefire recipe for success. The plan may have been unrealistic in its assumptions and projections. Markets and the economy might change in ways that couldn't have been foreseen. A competitor might introduce a revolutionary new product or service. All this calls for building flexibility into your plan, so you can pivot to a new course if needed.
How Often Should a Business Plan Be Updated?
How frequently a business plan needs to be revised will depend on its nature. Updating your business plan is crucial due to changes in external factors (market trends, competition, and regulations) and internal developments (like employee growth and new products). While a well-established business might want to review its plan once a year and make changes if necessary, a new or fast-growing business in a fiercely competitive market might want to revise it more often, such as quarterly.
What Does a Lean Startup Business Plan Include?
The lean startup business plan is ideal for quickly explaining a business, especially for new companies that don't have much information yet. Key sections may include a value proposition , major activities and advantages, resources (staff, intellectual property, and capital), partnerships, customer segments, and revenue sources.
A well-crafted business plan is crucial for any company, whether it's a startup looking for investment or an established business wanting to stay on course. It outlines goals and strategies, boosting a company's chances of securing funding and achieving growth.
As your business and the market change, update your business plan regularly. This keeps it relevant and aligned with your current goals and conditions. Think of your business plan as a living document that evolves with your company, not something carved in stone.
University of Oregon Department of Economics. " Evaluation of the Effectiveness of Business Planning Using Palo Alto's Business Plan Pro ." Eason Ding & Tim Hursey.
Bplans. " Do You Need a Business Plan? Scientific Research Says Yes ."
Harvard Business Review. " Research: Writing a Business Plan Makes Your Startup More Likely to Succeed ."
Harvard Business Review. " How to Write a Winning Business Plan ."
U.S. Small Business Administration. " Write Your Business Plan ."
SCORE. " When and Why Should You Review Your Business Plan? "
- Terms of Service
- Editorial Policy
- Privacy Policy
- Your Privacy Choices
The Business Planning Process: 6 Steps To Creating a New Plan
In this article, we will define and explain the basic business planning process to help your business move in the right direction.
What is Business Planning?
Business planning is the process whereby an organization’s leaders figure out the best roadmap for growth and document their plan for success.
The business planning process includes diagnosing the company’s internal strengths and weaknesses, improving its efficiency, working out how it will compete against rival firms in the future, and setting milestones for progress so they can be measured.
The process includes writing a new business plan. What is a business plan? It is a written document that provides an outline and resources needed to achieve success. Whether you are writing your plan from scratch, from a simple business plan template , or working with an experienced business plan consultant or writer, business planning for startups, small businesses, and existing companies is the same.
Finish Your Business Plan Today!
The best business planning process is to use our business plan template to streamline the creation of your plan: Download Growthink’s Ultimate Business Plan Template and finish your business plan & financial model in hours.
The Better Business Planning Process
The business plan process includes 6 steps as follows:
- Do Your Research
- Calculate Your Financial Forecast
- Draft Your Plan
- Revise & Proofread
- Nail the Business Plan Presentation
We’ve provided more detail for each of these key business plan steps below.
1. Do Your Research
Conduct detailed research into the industry, target market, existing customer base, competitors, and costs of the business begins the process. Consider each new step a new project that requires project planning and execution. You may ask yourself the following questions:
- What are your business goals?
- What is the current state of your business?
- What are the current industry trends?
- What is your competition doing?
There are a variety of resources needed, ranging from databases and articles to direct interviews with other entrepreneurs, potential customers, or industry experts. The information gathered during this process should be documented and organized carefully, including the source as there is a need to cite sources within your business plan.
You may also want to complete a SWOT Analysis for your own business to identify your strengths, weaknesses, opportunities, and potential risks as this will help you develop your strategies to highlight your competitive advantage.
2. Strategize
Now, you will use the research to determine the best strategy for your business. You may choose to develop new strategies or refine existing strategies that have demonstrated success in the industry. Pulling the best practices of the industry provides a foundation, but then you should expand on the different activities that focus on your competitive advantage.
This step of the planning process may include formulating a vision for the company’s future, which can be done by conducting intensive customer interviews and understanding their motivations for purchasing goods and services of interest. Dig deeper into decisions on an appropriate marketing plan, operational processes to execute your plan, and human resources required for the first five years of the company’s life.
3. Calculate Your Financial Forecast
All of the activities you choose for your strategy come at some cost and, hopefully, lead to some revenues. Sketch out the financial situation by looking at whether you can expect revenues to cover all costs and leave room for profit in the long run.
Begin to insert your financial assumptions and startup costs into a financial model which can produce a first-year cash flow statement for you, giving you the best sense of the cash you will need on hand to fund your early operations.
A full set of financial statements provides the details about the company’s operations and performance, including its expenses and profits by accounting period (quarterly or year-to-date). Financial statements also provide a snapshot of the company’s current financial position, including its assets and liabilities.
This is one of the most valued aspects of any business plan as it provides a straightforward summary of what a company does with its money, or how it grows from initial investment to become profitable.
4. Draft Your Plan
With financials more or less settled and a strategy decided, it is time to draft through the narrative of each component of your business plan . With the background work you have completed, the drafting itself should be a relatively painless process.
If you have trouble writing convincing prose, this is a time to seek the help of an experienced business plan writer who can put together the plan from this point.
5. Revise & Proofread
Revisit the entire plan to look for any ideas or wording that may be confusing, redundant, or irrelevant to the points you are making within the plan. You may want to work with other management team members in your business who are familiar with the company’s operations or marketing plan in order to fine-tune the plan.
Finally, proofread thoroughly for spelling, grammar, and formatting, enlisting the help of others to act as additional sets of eyes. You may begin to experience burnout from working on the plan for so long and have a need to set it aside for a bit to look at it again with fresh eyes.
6. Nail the Business Plan Presentation
The presentation of the business plan should succinctly highlight the key points outlined above and include additional material that would be helpful to potential investors such as financial information, resumes of key employees, or samples of marketing materials. It can also be beneficial to provide a report on past sales or financial performance and what the business has done to bring it back into positive territory.
Business Planning Process Conclusion
Every entrepreneur dreams of the day their business becomes wildly successful.
But what does that really mean? How do you know whether your idea is worth pursuing?
And how do you stay motivated when things are not going as planned? The answers to these questions can be found in your business plan. This document helps entrepreneurs make better decisions and avoid common pitfalls along the way.
Business plans are dynamic documents that can be revised and presented to different audiences throughout the course of a company’s life. For example, a business may have one plan for its initial investment proposal, another which focuses more on milestones and objectives for the first several years in existence, and yet one more which is used specifically when raising funds.
Business plans are a critical first step for any company looking to attract investors or receive grant money, as they allow a new organization to better convey its potential and business goals to those able to provide financial resources.
How to Finish Your Business Plan in 1 Day!
Don’t you wish there was a faster, easier way to finish your business plan?
With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less!
Click here to finish your business plan today.
OR, Let Us Develop Your Plan For You
Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.
Click here to see how Growthink business plan consultants can create your business plan for you.
IMAGES
VIDEO
COMMENTS
Business planning is developing a company's mission or goals and defining the strategies you will use to achieve those goals or tasks. The process can be extensive, encompassing all aspects of the op…
Business planners take a primary role in the strategic planning process for clients or organizations. They plan, develop, and implement strategies for all facets of business …
Read our simple guide to learn how to write a business plan quickly and easily. A solid business plan is essential for any new business. Every business starts with a vision, which is...
For entrepreneurs, a business plan serves as a roadmap that outlines a company’s goals, strategies, and operational approach. It’s more than just a formality; having a well …
The importance, purpose and benefit of a business plan is in that it enables you to validate a business idea, secure funding, set strategic goals – and then take organized action on those goals by making decisions, managing resources, …
What Is a Business Plan? A business plan is a document that outlines a company's goals and the strategies to achieve them. It's valuable for both startups and...
Business planning is the process whereby an organization’s leaders figure out the best roadmap for growth and document their plan for success. The business planning process includes diagnosing the company’s internal strengths and …