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Assigned to and Assignment group
The Assigned to [assigned_to] field is a reference field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non-itil user from being assigned to a task. You can override this reference qualifier on tables that extend task though, as the Project Task and Service Order tables do, if you have the relevant plugins installed.
The Assignment group [assignment_group] field serves pretty much the same purpose. The reason for having both, is that a workflow might automatically assign a certain type of task ticket to a group, ...
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ServiceNow Advanced Reference Qualifier | How to filter the Assignment group based on Assigned To
Been in a predicament in ServiceNow, where you know the person a task needs to be assigned to, but don’t know the right group? I got you!
In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that calls a server side script include to run some funky glideRecord queries and return as back a refined list of group sys_id’s. Its then these groups that are shown when you click the Assignment Group magnifying glass.
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/script/server-scripting/concept/c_ReferenceQualifiers.html
https://www.servicenow.com/community/developer-forum/dynamic-advanced-reference-qualifier-examples/m-p/1386576
Reference Qualifier bit:
javascript:new global.AssignmentGroupFilter().refineAssignmentGroup(current.assigned_to)
Script Include:
Tags: advanced reference qualifier beth anglin GlideRecord reference field reference qualifier script include servicenerd servicenow admin servicenow demo servicenow tutorial sysid in
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Create a user group
Create groups and assign roles to them. Users assigned to the group inherit the\n roles.
To see some of the fields, you may need to Personalize a form .
| Field | Description |
|---|---|
| Name | Name of the group. |
| Manager | Group manager or lead. |
| Type | Category for this group. For example, a group\n designated as type catalog is a\n service catalog group and can also be accessed under the Service Catalog > Catalog Policy > Fulfillment Groups module. to add the\n Type field. Activating the\n Work Management plugin adds the\n Type field\n automatically. ITIL is added for groups with\n an empty group type. Also, the default reference\n qualifier for tasks allows these groups to assign\n tasks and other task types to the\n group.\n\n |
| Group email | Group email distribution list or the email address of\n the point of contact, such as the group manager. |
| Parent | Other group of which this group is a member. If a\n group has a parent, the child group inherits the roles\n of the parent group. The members of the child group are\n not members of the parent group. For example, if an\n incident is assigned to the parent group and you click\n the Assigned to lookup icon, only\n the members in the parent group are available. The\n members of the child group are not available. |
| Active | Check box that indicates whether the group is active\n or inactive. Inactive groups still appear in any\n reference field that already references the group, but\n are not visible by non-admin users in: \n |
| Exclude manager | Check box that controls whether the group manager\n receives email notifications. |
| Include members | Check box that controls whether the group members\n receive individual emails when someone sends an email to\n the Group Email address. The only\n exception to this functionality is for approval\n notifications, whereby all members of a group receive an\n approval notification, regardless of the\n Include members selection.\n See for more information. |
| Description | Helpful information about the group. |
Add a user to a group
Add a user to a group so the user inherits all the roles assigned to the\n group.
If you are a non-admin user, you cannot add a user to a group that contains the admin\n role. If you do not have a security_admin role, you cannot add a user to a group\n that contains the security_admin role.
- \n Navigate to All > User Administration > Groups . \n
- \n Click a group Name . \n
- \n In the Group Members related list, click\n Edit . \n
- \n Select one or more names in the Collection list. \n
- \n Click Add . \n
- \n Click Save . \n
Remove a user from a group
Remove a user from a group when they change roles.
- \n In the Group Members related list, select the check box\n next to each group member name you wish to remove. \n
- \n From the Actions on selected rows menu, select\n Delete . \n \n Note: Before selecting Delete , first make sure you have\n properly selected the rows containing the specific users you wish to remove\n from the group. \n\n \n
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Issue populating assignment_group in servicenow via REST API
I am trying to create Servicenow incident ticket using REST API. Here is the link and body: https://<mydomain>.service-now.com/api/now/table/incident and body:
Incident ticket is getting created with all fields populated as requested except assignment_group and description fields. I know these are reference fields. I tried all combination but information is not getting populated for these two fields. Any one has any suggestions? I tried for assignment_group the sys_id value also like "assignment_group":"4ikilo9f1bb43740ddfa315bcd4kmj89" and "assignment_group":{"sys_id":"4ikilo9f1bb43740ddfa315bcd4kmj89"} etc.
- Is it possible you have a business rule unsetting assignment group on insert or update? – Jace Commented Jan 2, 2020 at 15:43
- Thank you Jace for your comment. No, there is no business rule that is unsetting. I can go and create a ticket and it would create with assigned group but not through API. – Mark W Commented Jan 3, 2020 at 20:37
- Do you perhaps have write ACLs on those fields which might be preventing your REST API user from writing to them? – blendenzo Commented Jan 3, 2020 at 22:00
- "assignment_group":"4ikilo9f1bb43740ddfa315bcd4kmj89" should work. Try doing this on a PDI. – Jace Commented Jan 6, 2020 at 15:12
- Jace, i tried as you suggested. Same result. Ticket got created but with no assigned group info. @blendenzo: Can service now has ACL at field level? Like I have mentioned, I was able to create ticket using API but not these two fields. Not sure if Servicenow can restrict update access at field level? If so, why do they do that way? I will double check with my security group on that. – Mark W Commented Jan 6, 2020 at 21:28
pass the id of the assignment group within the API call than directly giving the name of the group, this worked for me :)
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Configure group types for assignment groups - Product Documentation: Tokyo - Now Support Portal. Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier. For example, when selecting.
*Disclaimer: We are reviewing video content for Accessibility standards*How to determine your own, or a colleague's, assignment group.
This ServiceNow tutorial will demonstrate how to add users to an assignment group in ServiceNow. Specifically, it will demonstrate how to add user to Service...
Learn how to set up automatic assignment groups in ServiceNow with this instructional video.
Navigate to All > User Administration > Groups. Select a group record. Click the lock icon beside Type. Click the lookup icon beside the selection field. The Group Types dialog opens. Complete the following steps. Click New. Enter the group type name and description. For example, to define a type for a group as incident and problem , enter ...
current.task_fulfillment_group.setValue(assignment_group); as that would be a Sys ID and not the display value of the location. The script would be running on the current task record, so it's accessed using current. Also, take steps to verify that the field name is indeed task_fulfillment_group.
You can use groups for both, but set the "type" differently. E.g an approval group would have the type of "approval" and the resolver groups can have a type of "resolver". This then distinguishes them. Then in your "assignment_group" column on your table you can set a reference qualifier to ONLY filter down on the type of ...
If it matches, then it'll either populate the Assigned to and Assignment group fields with a hardcoded value, or you can use a script. We have got the group we want to use in a property, so this option is perfect. Follow these steps: Navigate to System Policy > Rules > Assignment, and click on New. Use the following values, and Save.
Award. Share. Machiavvelli3060. • 2 yr. ago. You'd need to put a collector variable on your catalog item in order to hold the values of the users you want to add. In your flow, you'll need to run script that queries the Group Has Member table and add a new record for each value input into the list collector variable. 2.
The requirement is to auto-populate the "Assignment Group" field present on the 'sc_req_item" table
In this ServiceNow Tutorial, Colin Christie gives an example of Incident Assignment Group from CI in ServiceNow.Define assignment rules to identify the right...
Assigned to and Assignment group. The Assigned to [assigned_to] field is a reference field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non-itil user from being assigned to a task.
As you can see in your image the information for the groups is stored in table sys_user_group. The information which users are assigned to which group is stored in table sys_user_grmember. So the REST query could be a GET to this URL:
The assignment group change on the change of the group membership of the user assigned to the record. Loading... Skip to page content Skip to chat. Skip to page content Skip to chat. The assignment group change on the change of the group membership of the user assigned to the record. ...
In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that calls a server side script include to run some funky glideRecord queries and return as back a refined list of group sys_id's. Its then these groups that are shown when you click the Assignment Group magnifying glass.
Add users to assignment groups - Product Documentation: Tokyo - Now Support Portal. Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level. Role.
See our ServiceNow services here: https://www.beyond20.com/servicenow-consultationbeyond20.com
Create groups and assign roles to them. Users assigned to the group inherit the roles. Role required: user_admin Navigate to All > User Administration > Groups and create a new record (see table for field.
Same result. Ticket got created but with no assigned group info. @blendenzo: Can service now has ACL at field level? Like I have mentioned, I was able to create ticket using API but not these two fields. Not sure if Servicenow can restrict update access at field level? If so, why do they do that way? I will double check with my security group ...