customer service representative job resume

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28 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Representative Resume Examples and Templates for 2024

• Resume Examples

How To Write a Customer Service Representative Resume

• Resume Text Examples

To craft an impactful resume for customer service representative positions, focus on accomplishments that highlight the strongest aspects of your professional career. Hiring managers value candidates who can communicate effectively with a diverse range of people, so it’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will also go a long way in differentiating you from the competition during your job search.

• Entry-Level
• Senior-Level

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, you should analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

A Senior Customer Service Professional with 10+ years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Entry-Level Profile Example

A Customer Service Representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Ask yourself if you made a process more efficient or helped improve the performance of your team members through training. These types of details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Professional experience.

Customer Service Manager, Roland Financial, New York, NY August 2017 – Present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91%-98% 
• Serve as the escalation point for 5-10 major customer issues per week

Example 2 - Entry-Level

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – Present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

3. Include customer service representative-related education and certifications

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers that you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• TEMPLE UNIVERSITY, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How to Pick the Best Customer Service Representative Resume Template

When selecting a resume template, you should prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Customer Service Representative Text-Only Resume Templates and Examples

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A Customer Service Representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call Center Operations
• Communication and Client Relations
• Customer Service
• De-Escalation & Conflict Resolution

Customer Service Representative, West Light Florists, San Francisco, CA   October 2021 – Present

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20-40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A Customer Service Representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – Present

• Manage and resolve 50+ escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
• Achieved a 92%-95% customer satisfaction rating month over month
• Client Relations
• Communication
• Customer Relationship Management (CRM)

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

Customer Service Manager, Roland Financial, New York, NY August 2017 – Present

• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91%-98%

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of 400+ representatives
• Trained 15+ call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer Success
• Process Improvement
• Team Leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

Anna Berentson - Manager of Talent Acquisition at Trupanion, Linkedin

Meet our Expert: Anna has over six years of experience as an in-house recruiting professional, specializing in roles from customer service and sales to finance and technology.

What are the most in-demand skills for a customer service representative that should be featured on a candidate’s resume? -

First, empathy is crucial. Candidates must be able to relate to the customer and make them feel like they’re truly being heard. When someone calls in, they want to know that their questions or concerns matter. Another important skill is resilience. Dealing with difficult or escalated customer conversations can be tough, but a good representative won’t let it affect how they interact with the next customer. They can brush it off and move forward professionally. Quick thinking is also essential. Sometimes you won’t have all the answers, but being able to problem-solve on the spot is a must. And if you’re stuck, knowing when to bring in others for help is key.

What type of work experience and/or other accomplishments are hiring managers looking for in a customer service representative? -

Hiring managers want to know about your past call center experience. Have you used a multi-line phone system? Have you worked in a call center or from home? How long have you spent in a customer service role, and are you looking to do this type of work long-term?

If you don’t have any call center experience, determine what cross-functional experience you have that could be applicable, and be prepared to speak to moments where you went above and beyond to help a customer. Hiring managers want to see examples of exceptional customer service and how you’ve made a difference.

What else in addition to a resume should a customer service representative candidate be prepared to provide hiring managers? -

Some companies require customer service assessments as a part of their interview process, usually the exercise entails speaking with a hypothetical customer and helping them through specific scenarios. Also, a cover letter is likely unnecessary for customer service roles unless you don’t have the specific experience they’re looking for or the job posting asks for one specifically.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs can be used to convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. To help you out, we’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next ten years. Automation technology plays a significant role in the expected change. More companies allow customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

You’ll want to carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, you should show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach highlights skill sets without providing context or specific accomplishments for the hiring manager.

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. customer service and call center representative cover letter guides for more insights.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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• Customer Service Representative

Customer Service Representative resume example & writing guide

Include your contact information

Make use of a summary, outline your customer representative work experience, include the relevant key skills that make you a great customer service representative , detail your education & relevant customer service certifications, pick the right resume layout and design for a customer service representative resume, what type of salary you can expect in customer services.

Good customer service representatives are an integral part of any business — defining a company’s image, customer loyalty, customer-business interactions and much more. 

And the aim of this customer service resume example and writing guide is to help you project an image that you are that very person, someone who will provide a great customer service experience for a company that needs precisely that.

Resume guide for a customer service representative resume

Take your resume to a whole new level with the help of Resume.io. Our expert-backed guides and resume examples cover over 500 professions. 

Plus, you can use our resume builder to create an interview-winning application in no time. What we’ll cover in this guide: 

What does a customer service representative do?

• Helping your resume win the battle against hundreds of other applicants
• Resume writing that's not only informative but actually fun to read
• Showing your professionalism and skills on your resume without rich previous experience
• Creating a resume that leads you to great employers and jobs.

Customer service representatives typically work by phone addressing questions and resolving complaints raised by clients who have already purchased goods or services from a company.

Some customer service reps also meet clients face to face, by email or via live online chat. The reason for the interaction is not always an existing problem, as sometimes it’s simply a matter of helping to process orders, assist with billing, provide more information or even sell new services.

But customer service reps often deal with clients who are unsatisfied for one reason or another. Customer service reps typically need abundant reservoirs of patience and a demeanor that remains pleasant, helpful and informative.

How to write a customer service representative resume

Before you start writing your customer service representative resume, you need some guidance. Your resume should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

Using the above structure will allow you to lay out your resume like a pro. You also need to keep your audience in mind here. Luckily, here are a few facts about customer service that can help guide the resume writing process:

Fact #1: Customer service is one of the best areas for entry-level applicants. Customer service provides amazing opportunities for career growth for talented employees. Working in this position also develops a huge amount of soft skills. It allows for awesome networking in the professional world.  

Fact #2: Customer service is viewed by companies and brands as extremely important. And it affects the bottom line. That's because 91% of customers are willing to spend more with a business when it has a level of personalised customer service. 

Fact #3: Technological solutions, CSR platforms and chat bots are changing how customer service is provided.

In addition, digital customer service experience is about apps, interfaces, digital requests, CSR platforms, etc. Along with an emphasis on social and communication skills, technological aptitude is becoming more important for customer service representatives. In this resume guide, we'll take a look at how this impacts your resume in each section. 

Optimize your resume for the ATS! 

If you want to get ahead of the competition, including the right keywords in your resume could be the answer. 

Many recruiters now use Applicant Tracking Systems (ATS). The software reviews incoming applications to see how well they fit the criteria of the job. 

If you want to get past the ATS screening software , peppering your resume with keywords from the job advert will help. Give it a go now!  

Choosing the right resume format for a customer service representative

Resume formats influence how you are perceived before any physical meeting. The two most important goals to pursue with any resume format are as follows: 

• To avoid a complicated resume format at all costs.
• Try to make the format symmetrical, clean and easy to read.

As a general rule, we recommend the reverse chronological resume format as standard. However, there will be times when other options better suit your career goals. To get the inside scoop, read our comprehensive resume format guide now. 

First things first, you need to work on your resume header. This part of your resume contains your basic information. You should include the following elements: 

• Full name & title. Your first and last name. You should also include the name of the role for which you are applying.
• Professional email address. The golden rule is to have an email address that includes your first and last name. Avoid nicknames or random words.
• Phone number. You can use your personal number here so they can call you.
• Location. You only need to list your city and state . You don't need to include your entire address or details like your zip code here.
• LinkedIn. Should your LinkedIn profile be up to date, add a link to it here.

Make sure that the information in your header is clear and easy to read. If you are using a colorful template, check that the text stands out for the right reasons. 

Don't include the following: 

• Personal details. You don't need to include private things, such as your social security number or marital status.
• Date of birth. The hiring manager does not need to know how old you are.

Michelle Smith 

Customer Service Representative 

07588128223

[email protected]

Social security number: 

123-45-6789

For many people, a customer service representative position is one of the best entry-level opportunities. Your resume summary should be a short but engaging story. 

For many recruiters and HR professionals, your summary may be the most important part of your resume. If your basic qualifications are in place, the summary is what makes you stand out. It’s your first introduction, and it’s often your only chance to be creative on your resume. 

Your customer service representative resume summary should be a description of yourself with a premium on interpersonal skills, but with a dash of technological aptitude. You can include some handy action verbs to stand out from the crowd here.

As for personal qualities, two are king: dependability and empathy. Customer service is time-sensitive, so it’s important to show you’ll be there when needed. Empathy ensures you connect with the clients on a human level. 

Looking for some inspiration? Check out our:

• Production assistant
• Call Center agent 
• Office Administrator 
• Personal Assistant 
• Office Assistant 
• Receptionist
• Office Clerk
• Office Manager
• Office Secretary

If you find the job description to be confusing, too wordy or complicated, there are additional tools you can use to analyze it. Word clouds are a great way to understand which ideas and qualities are the most important to an employer. 

Services like Wordle or Worditout.com will help you make sense of listings that aren’t written in a clear way. Word clouds will also show you hidden patterns if there are any. This may become your secret weapon against automated ATS filtering. 

You can find adaptable customer service representative resume examples summary below:

Customer Service Representative dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to learn.

Dedicated Customer Service Representative with 5+ years of experience dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.

Experienced Customer Service Representative with over 10 years in the industry working with leading brands, such as Samsung and Apple. Proven track record of customer satisfaction with 99.5% overall conversion rating. Skilled in training new reps and working as part of a team.

Customer service representative positions may be perceived as entry-level. But there’s room for growth. And there’s also room to demonstrate your life/professional experience in other fields . 

Craft a career history to impress employers. There’s some great news for people making a career change from other areas: this is one of the most universal professional fields, with a variety of industries requiring specialists in customer service. 

Some of the most common positions are in the business support, restaurant and food , retail , banking and financial areas . 

If you have worked in similar fields before and are applying for related jobs, it makes sense to prioritize this relevant years of experience on your resume. 

The next thing you want to do to surpass your competition is to provide resume bullet points or notes on your achievements, milestones and noteworthy duties in previous jobs. 

Adapt this sample to your own experience for a highly effective work history section.

Branch Customer Service Representative at AT&T Inc., Seattle August 2018 - Present

• Maintain up to date knowledge of products and services.
• Handle customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Work to address all customer concerns in a timely and effective manner.
• Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
• Develop successful tactics to sell products and services to customers.
• Work to understand the needs of each customer.

Customer Service Representative at Gold Coast Hotel, Seattle August 2016 - August 2018

• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Provided guests and potential guests with up-to-date information about hotel and promotional offerings.
• Effectively sold rooms to walk-in customers.
• Responded to guest complaints in a professional and effective way.
• Processed payments and informed hotel staff of room status and availability.
• Provided superiors with work logs, demonstrating accountability.

Customer Sales Representative at Macy's, Bellevue October 2014 - May 2016

• Greeted customers in a friendly and helpful manner.
• Provided high quality customer service to customers.
• Handled sales transactions and returns in a timely manner.
• Answered all questions regarding products and promotions.
• Aimed to keep customers satisfied and returning to Macy's.

How to write a customer service representative resume with no experience

If you're new to the working world, don't panic. You can still write a convincing resume. So what do you do if you just graduated from college? 

Be sure to highlight your rich work/life experience, your past jobs in other fields and your best qualities, and demonstrate some real passion about being productive in a customer service position. 

Include the diverse range of skills that you have in your application. Chances are, you've picked up some skills from voluntary work or even your education. Focus on how you will use these in your newfound role. 

Your skills section needs to be truthful and needs to reflect who you are as a valuable professional. 

Create a master list of your most noteworthy skills, where you brainstorm and write out every competency you possess that could go on your resume. Save that list and keep it for future resumes, and enrich it as you gain more experience. 

When using it for resume creation, filter out the "weakest" points and transfer to your resume only those that apply to the specific customer service job you’re aiming for. 

• Write out a "master list" of skills that you possess to varying degrees of expertise and relevance.
• Cherry-pick the most appropriate and important based on the job application and employer.
• Ignore social skills (these are critical for CS specialists).
• Ignore the specifics of the industry and job application.
• Create a skills section in your resume without prior research (such as guides or statistics).

Most prospective customer support representatives have an intuitive understanding that soft skills are king for the profession. But guessing and knowing for sure are quite different. 

Soft skills are going to be the main focus of any recruiter or HR professional evaluating a customer service application. You need to have excellent communication, teamwork skills, and organizational skills as standard. 

However, nearly every job market has been impacted by technological innovations. This means that hard skills have more importance than they did in previous years. For example, if you are a pro when it comes to apps or software, you're onto a real winner. Go ahead and shout about the proficiencies that you have.

Include a healthy mix of both soft and hard skills in your customer service representative resume. Check out our example below if you need some inspiration.

Customer service representative skills

Next up, you need to write your education section . Customer service specialists come from all sorts of educational backgrounds. Due to the universal nature of customer service, you can be confident in showcasing almost any degree or certificate. You may include: 

• Training and certifications. That means any courses, workshops, or online courses you have taken over the years.
• Internships. If you broke into the industry by going down this route, talk about it now.
• Professional development. Should you be a member of a specific society or board, you may find that highlighting it bolsters your resume.

There’s no need to list your high school experience if you have enough content elsewhere on your customer service resume. Take a look at our example here: 

Bachelor of Communications, University of Seattle, Seattle August 2007 - May 2011

• Graduated with High Honors.

High School Diploma, Hartwick High School, Hartwick September 2003 - May 2007

Customer service is about human interaction, problem solving, patience and reliability. Logically, your template and visual layout should reflect some combination of accessible (clean and friendly) design with a certain amount of structure to demonstrate an organized approach to your work. 

Our template collection has a wide variety of resume formats to choose from, perfect for customer service positions. You can highlight some human character and organized reliability through the template visuals. Choose one template example and tailor it to each customer service position through our editor tool. 

Our templates come in four categories: Modern , Professional , Simple  and Creative . Nearly all the layouts in the first three categories can be an excellent fit for a customer service job. You’ll just need to select a format based on your personal taste and the size of your relevant sections.

Customer service representative job market and outlook

If you are thinking of breaking into the world of customer services, there is stiff competition. According to the Bureau of Labor Statistics , this role is in decline and expected to decrease by 5% between 2022 and 2032. 

Since there are likely to be fewer jobs available in the coming years, it has never been more important to make sure you stand out from the crowd. 

The exact amount you take home will depend on a range of factors. Keep in mind that some of these roles are commission-based. That means that you can make a higher income if you make more sales. 

Key takeaways for a customer service resume

• Customer service has grown in complexity due to technological shifts. Competition is higher, so having a great resume is much more important than before.
• Your summary is the best way to show some personality, energy and social qualities – essential for customer service positions.
• Make use of limited recruiter time in the best way: Use reverse chronological order for your employment history.
• The resume template or layout conveys character. It's your visual ambassador preceding an interview.

If you want the perfect tool to save time and get a great job, use Resume.io’s builder tool with professionally made and recruiter-tested resume templates .

Check out our free resume samples for inspiration. And if you’ve been fortunate enough to land a job interview , check out this blog about how to ace your customer service job interview.

Beautiful ready-to-use resume templates

• Customer Service Representative Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Maintain accurate customer records and order information in CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior customer service representatives or managers
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• Quality Assurance
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Problem Solving
• Time Management
• Product Knowledge
• Conflict Resolution
• Active Listening
• Documentation
• Organizational Skills
• Interpersonal Communication
• Empathy & Compassion
• Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Communication Skills
• Multitasking
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Systems

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer-Centric Mindset
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Facilitated
• Investigated
• Coordinated

Generate Your Resume Summary

Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Representative job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Jobscan > Resume Examples > Customer Service Skills and Resume Examples You Need to See > Customer Service Representative Resume Examples, Skills, and Keywords

Customer Service Representative Resume Examples, Skills, and Keywords

Seeking a position in customer support? Whether you’re trying to land your first job or want to start a new career path, our customer service representative resume samples will get you on the right track to get hired.

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Customer Service Representative Resume Sample

Customer service careers tend to be incredibly rewarding. After all, you spend your time making others happy by improving their customer experience. Even if it’s entry-level, a position in customer service will help you develop many skills that will come in handy in any professional setting. Your primary duties will be:

• Processing orders and requests.
• Ensuring customer satisfaction.
• Responding to customer inquiries.
• Resolving customer complaints.

As a customer service representative, you can perform many different roles and work for numerous industries. You could become a call center agent, a patient care coordinator, a front desk receptionist, or a concierge. Once you decide on the best position for your professional goals, you’ll have to write a winning resume to showcase your customer service representative skills .

Before reaching your hiring manager’s hands, your resume will have to get through an applicant tracking system (ATS) . But don’t worry ⁠— this article will give you all the necessary tools to make it to the interview stage. First of all, take a look at the customer service representative sample resume below.

Cleveland, OH 45840 • (555) 555-1234 • [email protected] • linkedin.com/in/a-macey

CUSTOMER SERVICE REPRESENTATIVE

Energetic and performance-driven Customer Service Representative with 4 years of experience improving customer satisfaction, and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.

Customer Service |Marketing & Sales |Training & Development |Conflict Resolution|Performance Improvement Strategies |Communication | Marketing Data Analysis | Active Listening | Customer Relationship Management | Customer Retention | Event Planning & Execution

Created best-in-class service for customers utilizing America’s most reliable network.

• Managed 45+ calls per day and addressed billing inquiries from escalated customers to retain 20+ customers a month.
• Reviewed product sales orders for accuracy, explained documents, and approved order exceptions; Selected to assist in training new agents.
• Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.

Coordinated patient scheduling for 245 practices in 17 states and 150 dental practices for patients not seeking treatment in 24-36 months.

• Generated 1,500+ calls per week and retained 25% of patients by scheduling appointments.
• Communicated with patients to determine reasons for leaving the practice and to improve patient experience and dental practices processes.

Why this resume works

Customer Service Representative Resume Skills and Keywords

The ATS works like a search engine. Beating this filtering software is more about strategy than ability ⁠— it’s all about having the right keywords. Read the job description closely and look for some of the customer service representative resume skills below.

Skills for a Customer Service Representative:

• Organization skills
• Customer-focused service
• Administrative assistance
• Multitasking
• Social Media
• Communication
• Computer literacy
• Account management
• Customer Relationship Management (CRM)
• Cash handling
• Customer satisfaction
• Interpersonal skills
• Technical support
• Sales management
• Administration
• Data analysis
• Teller operations
• Hotel Management
• Back office operations
• Public relations
• Phone etiquette
• Supply chain management
• Public speaking
• Event planning
• Customer experience
• Project management
• Strategic planning
• Customer support
• Customer contact
• Corporate social responsibility
• Business development
• Cooperation
• Team spirit
• Business-to-Business (B2B)
• Order processing
• Business strategy
• Logistics management
• Receptionist duties
• SAP products
• Contact centers
• Inventory management
• Negotiation
• Troubleshooting
• Problem-solving
• Telemarketing

5 Customer Service Representative Resume Writing Tips

Here are tips to help you craft a winning resume that will increase your chances of landing an interview.

Tip # 1: Write a compelling resume introduction

Recruiters have to go through several resumes every single day. They might even read dozens of them before they finally get to yours. The fact that they all look almost the same doesn’t help. Make your resume stand out with a brief introduction .

Keep your introduction short ⁠— two or three sentences max. You can use this section to display your :

• Professional summary.
• Professional profile.
• Career goals and objectives.

Remember that this is a snapshot of you as an applicant ⁠— what are your career goals? Why do you want a job in customer service? What do you bring to the table?

Tip # 2: Avoid using generic language

Generic buzzwords tend to feel more like fluff, and they don’t tell hiring managers anything they haven’t heard before. They don’t provide much relevant information about your skills and previous achievements. You should avoid stock phrases and cliches like:

• Result-oriented
• Hardworking

Use action words that actually showcase what you’ve done. Try using:

• Restructured

Tip # 3: Keep your entries short and straight-to-the-point

Your prospective employer will spend mere seconds looking at your resume before deciding to grant you an interview or not. Writing never-ending walls of text in each section of your resume won’t do you any favors. You need to make it skimmable and easy-to-read. This way, you’ll allow the hiring manager to come to a quick decision about your application.

Use bullet points to describe your previous responsibilities — three to six per entry should suffice. The older the position, the fewer bullets it should get. This will give you more space to talk about your most recent experience. ‌

Remember to use active voice exclusively throughout your resume to keep your sentences concise. If you have an entry like:

• “The problem was solved by me.”

Use active voice instead, and turn it into:

• “I solved the problem.”

Tip # 4: Scatter your customer service skills throughout your whole resume

Including a “Skills” section is an excellent idea . You can use it to tailor your resume to the specific job opening . However, use it only to highlight your most relevant abilities. If you make it too extensive, it becomes overwhelming and difficult to parse.

If you have more skill keywords that you want to use, incorporate them across your education and experience sections, or put a few more in your introduction. That way, it doesn’t look like you’re trying to stuff your resume full of keywords just to get through the ATS.

Tip # 5: Don’t let a typo get between you and your dream job

We all make mistakes here and there. However, your resume is not the right place for human nature. If you submit a document packed with spelling and grammatical error s, you’ll come across as negligent and unprofessional. Always proofread your work before submitting your final application. If you’re in doubt, ask a friend to look at your resume or use a spellchecker.

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Customer Service Representative Resume Sample & Writing Guide

Seeking a position as a Customer Service Representative? It is essential first to view an example of a top-notch Customer Service Representative resume sample before you get started. You want to make sure your resume will stand out from other applications by being both informative and compelling to read. Without bombarding the recruiter or hiring manager with irrelevant information.

How to make a Resume Guideline for Customer Service Representative Roles:

What you can read in this article

Customer Service Representative Resumes

Or download these examples in PDF at the bottom of this page for free

Customer Service Rep Resume Guide:

Resume sections.

1. Contact Information : Name, Address, Email, Phone Number, Driver's license .

2. Profile Summary : This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience, qualifications and the industry areas of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary : Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include the qualifications you are currently completing. For some Customer Service Representative roles, a degree at Bachelor or Associate level is required like in Banking or Engineering. For others, no formal qualification apart from a high school diploma is needed, but the short courses, workshops, and in-house training you have received should then be listed to provide more credibility to your resume.

4. Relevant Customer Service Experience : Clearly state your employment history by providing details regarding the last ten years of experience up until your current position. Use punchy sentences with bullet points to list your most important customer service activities. Customer Service Representatives jobs exist in every imaginable industry and for an unlimited number of products, services, and solutions. You have to be specific. State the nature of the product type or solution you have experience in regarding customer relations. Also include the industry sector for example banking, insurance, and telecommunications.

5. Other Employment Experience : This will include permanent work history outside of direct customer service. You should also list temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of customer service experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history. This section is especially relevant if you are on at entry level or in the process of making a career change from a different field, for example, administration support into customer service. It would help if you revealed your ‘’relationship management experience” gained unofficially while for instance in a vocational or temporary job to showcase your abilities to deal with clients and solve their issues.

6. Skills Summary/Key Skills : Incorporate keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training : Start with your formal degrees and post-school diplomas or accreditations. List any professional development courses, workshops or programs you completed that better prepared you to work in the servicing field such as problem-solving, follow up techniques, negotiation tactics, regulatory industry training, and licensing examinations.

What to Highlight

Regardless of your experience as a Customer Service Representative, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team. The first aspect to highlight is the scope of your customer service tenure in product type or industry area. There are millions of businesses out there with every imaginable product or solution. It would be best if you were specific about the product type or service offering you have experience in.

Secondly, a Customer Service Representative may be liaising with customers via telephone, face-to-face or by online messaging, live chat or email correspondence. Describe your methods of interaction and the tools and platforms used to facilitate your communication with clients. For example, the types of CRM systems you can work on, for instance, Austin Logistics CallTech; Blackbaud The Raiser's Edge; Salesforce Software, Telemation, e-CRM

Next, discuss the purpose of your role in more detail. Customer Service Representatives deal with customers and clients to provide information in response to inquiries about products and services and to handle and resolve complaints. These roles are often split into three main client categories: new customers, existing customers and outgoing customers canceling their subscriptions called retention clients. For the latter sales experience and negotiation skills come in handy, because the aim is to retain the client by offering them an alternative or cheaper product as a means to retain them.

Once connections are made online, in person or via phone, the Customer Service Representative will explain how the specific product or service can meet the needs of the customer in question, A customer service representative spends his or her days answering consumers' questions, resolving their complaints, taking their orders and signing them up for new services. These discussions can happen using physical or online presentations. Again, be specific regarding the tools you are utilizing to create and facilitate these presentations (PowerPoint, Zoom, Airtable, WebEx)

*Cool Tip for a stellar resume

You can create an excellent first impression by being specific about your main duties providing metrics achieved against production targets and goals. For example, exceeded the target number of calls taken in a day by 20%. Reach query resolution goal of 90% every week. Manage to retain 15% of customer cancellations by signing them up for alternative services.

Make sure to include the following details:

• Your GPA scores if you have completed a bachelor or associates degree (if higher than 3.5).
• Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
• Telephone or Live Chat support is often a 24hour gig, and shift work is typical in this industry. Indicate your availability during weekdays and also weekends.
• Companies are progressing more towards the gig economy in terms of remote workers and freelancers. If you are available for remote work, you could apply for roles in different time zones too.

Career Summary & Examples

Hiring managers have large numbers of hundreds of resumes to go screen and limited time to read them all in detail. Keep your career summary concise and to the point. Put the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can interact with clients, even the annoyed and angry ones!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. For instance, if the job you are applying to highlights dealing with volumes of calls or traveling to client premises, use those same words and phrases. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent negotiation abilities and a flair for query resolution.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Finally, end your summary with your educational degrees/diplomas and any certified courses or professional memberships you may have that are pertinent to the job.

Two Examples of different career summaries:

Summary Example 1

‘Energetic Customer Service Representative with three years’ work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.'

Summary Example 2

‘Engaging Senior Customer Service Representative with 15+ years of experience in a fast-paced call center environment. Skilled at transforming irate customer feedback into actionable solutions that drive revenue, increase customer loyalty, and improve processes.'

Customer Service Representative Job Descriptions Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage. Below are a few examples for face to face, telephone, and live chat customer service roles

A Customer Service Representative in a Face-to-Face setting may:

• Continuously build up knowledge about company products and services
• Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships
• Respond promptly to customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Keep daily recordings, and log tickets for query resolutions in the electronic database
• Identify and address customer needs with the aim of complete client satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of products and services to customers

A Customer Service Representative in a Telephone-based/Call Center environment in the Banking Industry may:

• Handle inbound calls from credit card cardholders
• Assist cardholders with account queries, billing issues, payment arrangements, financial planning and service promotions
• Help customers with credit line increases/decrease inquiries, disputes, and account education
• Collaborate with clientele to resolve credit card disputes, written or verbal
• Allocate payments directly into customers’ accounts, complying to customer and company specifications
• Maintain and exceed the bank’s established quality, compliance, and customer service standards
• Document each customer's account accessed with the information provided including the outcome of the call

A Customer Service Representative in a Live Chat may:

• Handle inbound message queries from clients via the live chat platform
• Assist subscribers with account queries, billing issues, payments
• Aim to solve any problems that may arise, by responding to messages within 60 seconds
• Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time
• Follow set out protocols to they must listen carefully to resolve the issue or answer the question
• Document written chats and also the results categorized as query solved or query escalated to call center department
• Provide real-time support and give clients helpful links to Q&A sites to assist them with their issues
• Offer clients access to company URL’s for extra information about new products and services
• Keep track of general patterns when communicating with customers and sharing these with the service department

Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Flat, Simple Duty:

• Answer customer questions promptly

Accomplishment Statement:

• Aim to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%

Quantifying Your Resume

When writing your resume, if you can answer the questions, “ How much? ” or “ How many? ” For the customer service representative roles, the focus should be on showcasing your ability to please customers and communicate all types of information. Metrics can easily prove the impact of your work, and this is an excellent way to take your resume from good to great. Include that number. For instance:

• How many inbound calls do you answer every week?
• What is your query to resolution ratio?
• What is your monthly retention figure?

Example 1 On a monthly basis, an average of 25 – 38 customers receive assistance to refinance finance their mortgages, due to personal financial problems like layoffs or unforeseen health complications.

Example 2 Engage with 80 clients per day via the live messaging system and resolve 90% of queries.

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.

Completed Secondary and Tertiary Education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here is an example of a Customer Service Representative education section for someone with more than five years’ experience:

2006 – 2007 Customer Service Diploma, Udemy, Online Course Curriculum: Telephone Etiquette, Conflict Resolution Strategies, Negotiation Tactics

2010 – Certified Client Service Specialist (CCSS), CCPC Global, TX

2006-2008 Bachelor of Mechanical Engineering, Chicago State University, IL

If you have less than five years’ experience, have a look at the example below:

2016-2018 BA in Service Management – Mass-Market Retail Enterprise Management, Ashford University, CA GPA: 3.8 Majors: Sales Management, Retail Administration Minors: Retail Merchandising, Retail Advertising, Retail Pricing Accounting Accolades: Top student

2014 – Financial Customer Service Representative, Inres College, CA Coursework Requirements Course Curriculum: Financial Markets, Risk Management, Insurance Legislation, Consumer Finance

2013 – Certified Client Service Professional (CCSP), Oakload College, IN

2012 – Chris Jones High School, High School Diploma, Tampa, FL

Although the customer relations field requires specific technical skills , employers also consider soft skills . These are the personality traits or skills that indicate to your fit as a Customer Service Representative who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

• Educational Attainment: A university degree is not generally required to become a Customer Service Representative unless you are in a very technical industry such as Engineering or Information Technology. A financial customer service representative needs to obtain licensing depending on the product type they assist clients with for instance personal finance, unit trusts, insurance or healthcare. A certification like CSP – Certified Sales Professional comes in handy if you want to land a job at a Fortune 500 company.
• Technical Aptitude: Customer Service Representatives need to work with high call volumes in fast-paced working environments. Excellent analytical skills are required to solve problems. Time management and accurate record keeping are additional vital skills to have. Superior telephone etiquette is a must. Product knowledge and troubleshooting goes hand in hand
• Other Technical Skills : Fast Typing Speed, Complaint Resolution, Service-based Selling, Online Quotation Generators, Cloud-Based Collaboration Platforms, CRM Systems, Quality Control, Report Writing, Feedback Mechanisms.

Soft Skill Examples

• Negotiation
• Detail Orientated
• Self-Control
• Persistence
• Social Perceptiveness
• Service Orientation
• Strategic Thinking
• Conscientious
• Time Management

Qualifications/Certifications associated with Customer Service Representatives

Action Verbs for your Customer Service Representative Resume

Professional Information of Customer Service Representatives

Sectors : Various Career Type : Service, Customer queries, Client Service, Client Relations Person type : Negotiator, Engager, Assistant, Fixer, Problem Solver Education levels : High School Diploma to Masters’ Degree Salary indication : Per hour rate at $13.86 . Annual salary $32 980 Labor market : Estimated 5%-9% growth between 2016 – 2026 Organizations : Unlimited

Customer Service Representative Resume Example

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Customer Services Representative Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer services representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provides informal assistance such as technical guidance and/or training to co-workers
• Proactively partners and assists Assistant Manager in referral coaching and mentoring of referral team members
• Develops Pricing Recommendations and cost models working closely with product management and commercial leadership
• Develop and demonstrate strong account relationship by working effectively with your sales counterparts to develop great customer knowledge
• Performs other work-related duties as assigned
• Create world class customer service through excellent account management
• Accept additional projects or areas of responsibility that will improve the team’s performance
• Working with others & Team spirit
• Priority setting / Time Management
• Problem solving
• Computer literate (Word, Excel, Outlook, Power Point, Internet etc.)
• Initiative & follow through
• Relevant past roles are also an asset
• Creativity & innovation
• Confirm related FX deals executed on behalf of clients
• Chance to enhance and develop the product
• Update all pending securities with the proper failing reason
• Prepare all documents for ASU to open safe keeping and cash accounts
• Ensure proper Follow-up/escalation for existing accounts before expiry
• Prepare departmental proofs
• Submit weekly MIS reports to the region
• Ability to keep an eye on details while using good judgement
• Good working knowledge, or ability to learn the Avaya One-X switchboard
• Strong ability to communicate effectively via verbal and written correspondences
• Communication Skills: Excellent oral and written communication skills; good listener
• Very good knowledge of Dutch, English and either French or German
• Proficient in Word and Excel, knowledge of SAP is
• Good commercial knowledge of the Aerospace industry
• Good interpersonal skills to be able to converse easily with a variety of individuals from a mix of cultures and countries
• Capability to work and be compliant in a regulated, quality system driven environment
• Good knowledge and understanding of the SAP Sales & Distribution Module

15 Customer Services Representative resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer services representative resume examples & samples.

• Recommend and approve account modifications and execute documents within authority
• Ensure the accuracy of accounting input and success of the accounting adjustment
• Authorize equipment repossessions and initiate default notices
• Prepare files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance
• Assist in the sale of assets
• Calculate contract buyouts and resolve other customer service issues as assigned
• Resolve termination and adjustment grief
• Reconcile customer accounts
• Continue security financing statements
• Report on the subsidiary’s past due results and recommend additions, deletions, and modifications to the Potential Credit Loss Report
• Duties performed in the field include collecting delinquent contracts through personal contact
• Approve restructures within authority levels
• Conduct equipment repossessions and field equipment audits as assigned and report collection activity to the manager on a weekly basis
• Knowledge of financing and taxation principles
• Knowledge of Caterpillar products, their applications, and their markets
• Knowledge of marketing, credit and customer services concepts and techniques
• Knowledge of financing and leasing products of the subsidiary
• Knowledge of documentation principles
• Knowledge of billing, invoicing, and dealer payment principles and concepts
• Knowledge of security filing requirements and their applicability to bankruptcy laws and regulations
• Knowledge of and the ability to apply past due account collection techniques and procedures
• Knowledge of and the ability to perform math computation skills
• Knowledge of and the ability to apply data collection and analysis skills
• Ability to analyze customer credit summaries and past due accounts
• Knowledge of and the ability to calculate casualty values and amortization schedules
• Ability to prepare marketing reports and marketing related statistical reports
• A 4-year university degree or equivalent diploma is recommended
• Familiar with company policies and procedures with strong department background

Customer Services Representative, Radisson Resume Examples & Samples

• Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs
• Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents
• Recommending and approving account modifications and executing documents within authority
• Ensuring the accuracy of accounting input and success of the accounting adjustment
• Authorizing equipment repossessions and initiating default notices
• Preparing files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance
• Assisting in the sale of assets
• Calculating contract buyouts and resolves other customer service issues as assigned
• Resolving termination and adjustment grief
• Reconciling customer accounts
• May continue security financing statements
• Reporting on the subsidiary’s past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report
• Approving restructures within authority levels
• Conducting equipment repossessions and field equipment audits as assigned and reporting collection activity to the manager on a weekly basis
• A 4-year university degree or equivalent diploma and a minimum of 4 years exempt experience in credit, customer services, collections, marketing, financial statement analysis or a related discipline
• Demonstrated knowledge of and the ability to apply financing and taxation principles
• Demonstrated knowledge of marketing, credit and customer services concepts and techniques
• Demonstrated knowledge of documentation principles
• Demonstrated knowledge of billing, invoicing, and dealer payment principles and concepts
• Demonstrated knowledge of security filing requirements and their applicability to bankruptcy laws and regulations
• Demonstrated knowledge of and the ability to apply past due account collection techniques and procedures
• Demonstrated knowledge of and the ability to perform math computation skills
• Demonstrated knowledge of and the ability to apply data collection and analysis skills
• Demonstrated ability to analyze customer credit summaries and past due accounts
• Demonstrated knowledge of and the ability to calculate casualty values and amortization schedules
• Demonstrated ability to prepare marketing reports and marketing related statistical reports
• Advanced degree

Biller / Customer Services Representative Resume Examples & Samples

• 1+ year of previous Billing experience
• Knowledge of Accounts Receivable
• Customer service back ground
• IDX experience
• Handle incoming calls (“call center”) from health benefit trust members and providers researching questions using software and printed material provided and responding to eligibility and authorization for service to members and providers
• Obtain additional information from health benefit vendors and respond to members and providers
• Forward any facsimiles and incoming mail to appropriate vendor
• Create a Call Description in the Salesforce system for individual members. Keep track of Open Calls within the Salesforce system and close when completed
• Request claims history from vendor and prepare claim audits for members as requested
• Keep incoming calls, paperwork and activities current
• Become proficient in all vendor software programs
• Maintain a professional attitude with both co-workers and external clients
• Local travel up to 30%
• Must possess the ability to use an adding machine, personal computer, telephone, photocopier, facsimile machine and general office equipment
• Must be able to perform basic office skills
• Must possess intermediate computer skills with Excel spreadsheets & MS Word
• Experience in scanning and attaching files electronically in the computer preferred
• Must possess and demonstrate the ability to pay attention to detail
• Must be able to accurately copy data from one source to another
• Must possess basic math skills, including the ability to add, subtract, multiply and divide whole numbers, decimals and fractions
• Must be able to respond in an effective and efficient manner to requests and carry out verbal and written instructions
• Must be able to project a professional image
• Requires a minimum of two years of customer service or other related experience
• Provide solutions to customer requests of contract information, invoice follow, insurance and other as required
• Manage and report on End of Leases process
• Execute Welcome Calls to new customers
• Produce reports on customer satisfaction
• Develop and implement customer events to increase loyalty
• A 4-year university degree or equivalent diploma and a minimum of 2 years exempt experience in credit, customer services, collections, marketing, financial statement analysis or a related discipline
• Provide support for customers, by acting as a first line contact for in-bound requests received via phone, email, regular mail, fax and other means
• Promote client programs
• Undertake a variety of tasks associated with the high service delivery of our customers. Maintain all documentation and train others on key aspects of the role, as required
• Process all data in line with business standards and Data Protection
• Contribute to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness
• Work as part of a team, under the direction of a Team Leader, to ensure we meet internal and external regulatory or statutory requirements and deliver high levels of customer service
• Use the Sharepoint System to understand and follow policies, procedures and work instructions
• Ensure all Pearson VUE generic policies held on Sharepoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
• Deal with the responses of all customer complaints in line with the Quality Manual
• Cover tasks related to other roles within the Customer Service Centre as and when needed
• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line Managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility
• All employees are also responsible for supporting and implementing Company policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in your role/work function. Full details of these policies and procedures are available on the Pearson VUE Sharepoint System
• 08:00 to 17:00 Sunday to Thursday (subject to change depending on business requirements)
• Fluency in written and spoken Arabic
• Customer focused, and customer friendly skills
• The ability to learn and articulate detailed information
• Attention to detail and strong organisational skills
• Ability to work within a team to meet team goals and objectives
• Rights to work in the Middle East
• Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction without unnecessarily referring customer to other staff members. Maintain friendly, helpful demeanor
• Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies. Refer to appropriate person or department as needed, and/or arrange for service. Gather data as necessary for related offices such as Financial Aid, Admissions, Student Conduct, and student issues using the University Information Systems. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request
• Interpret terms and conditions of contracts, authorize change/exceptions to contract terms, generate contracts or forms for distribution
• Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu

Customer Services Representative, Tours Resume Examples & Samples

• Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction. Maintain friendly, helpful demeanor
• Identify and prioritize problems and issues. Perform research, offer solutions, options, and strategies. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs
• Act as liaison to administrative and financial representatives of external companies (customers) purchasing Caterpillar engine service contracts
• Act as a focal point for business services concerns, financial clarifications and management of outstanding receivables exceeding one million dollars
• Execute SAS applications involving manipulation, production output and data storage. Also, involves production of financial status reports and internal documents, which support EPP account managers and administration
• Oversee customer invoice mailings (foreign and domestic), and follow-up on overdue accounts
• Act as internal liaison to N4 - Accounting/Auditing for regular posting of monthly business transactions, and production of EPP income statements and balance sheets
• Process day-to-day internal voucher requests, vender invoices, and routine internal management of office services needs
• Be a specialist within the group and provide interpretation and problem solving advice to others inside
• College in Administration, International Business, Industrial Engineer, or similar
• Availability 24/7/365 for customer calls and support
• Ingles (90%)Microsoft (Word, Excel, Access, Visio, PowerPoint )
• Effective communicator (oral and written)
• Strong interpersonal skills and collaborative work style
• Ability to prioritize work in a dynamic environment
• Experience in customer service 1 to 2 years
• Knowledge of SPM
• Knowledge of Antares
• Knowledge of CRM
• Knowledge of CID tickets
• Knowledge of Lotus
• Knowledge of QMF
• Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor
• Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies
• Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visitbenefits.usc.edu
• A 4-year university degree or equivalent diploma and a minimum of 2 years exempt experience in credit, customer services, collections, financial statement analysis or a related discipline
• Knowledge of financing and leasing products
• Demonstrated knowledge of billing and invoicing
• Demonstrated knowledge of Microsoft applications (excel, word, power point)
• Intermediate to advanced verbal and written English language skills
• Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations
• Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations
• Accepts and processes written and verbal orders, following established business rules. Generates MPS (Marketing Product Specification) requests as required
• Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)
• Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. F. Reports sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis. Assists with market and product forecasting as required
• Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues
• Bachelor Degree in business administration, finance, logistics and/or engineering
• Minimum 2 y of experience
• Ability to adopt and support business processes & systems
• Understanding of Sales and Marketing strategies, as well as business unit goals as outlined
• Team-oriented problem solving skills and corrective action methodology
• Negotiation and conflict management skills; professional presence
• MS Word, Excel, order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs
• Professional phone skills and customer communication skills
• Organization and time management skills
• Understanding of ISO procedures for contract management
• Processing all telephone orders, enquiries, complaints and general information
• Manage & implement Automation through EDI and E-Commerce working with Internal partners
• Manage the relationship between Supply Chain and Sales team
• Maintain SLA’s & EMA Metrics (including KPIs associated with role)
• Maintain product, system & commercial knowledge to manage customer relationships
• Support Sales & Marketing initiatives
• Set up new accounts and make amendments to data
• Outbound calling
• University graduate
• Intermediate level of English
• Customer orientedCustomer Service
• Process orders received by fax, e-mail and telephone prior to 4pm
• Ensure that correct account, correct quantity and item code applied are used
• Ensure that relevant discount is applied
• Providing feedback to customers on the out where necessary
• Complete and fax or e-mail the backorder letter to the customer
• Confirm and correct customer accounts details for Short term consignments
• Confirm usage for short term and long term consignments
• Confirm with the private administrator for the order number an patient details and invoice the client the same day
• Handling of customer queries
• Providing interdepartmental peer support
• Maintaining records of all transactions processed
• Experience of creating and closing out sales leads
• Knowledge of relevant computer applications including Microsoft word and excel
• Knowledge of Import/Export controls, beneficial but not essential as training will be provided
• Electronic sales ledger experience with regards to Sales Orders/Purchase orders/Invoicing
• Ability to work as part of a team, support colleagues and promote excellent team spirit
• Ability to make a difference to the customer, delivering high levels of service
• Strong communication skills - verbal and written both internal and external
• Ability to understand and sell the product and services
• Problem analysis and problem-solving
• Communicate courteously with customers either by telephone, email, letter or face to face
• Investigate and solve customer inquiries/problems promptly
• Obtain, evaluate and respond to customer complaints in a timely manner
• Process orders, forms, applications and requests
• Produce written information for customers, often involving use of computer packages/software
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal functional areas
• Record details of actions taken during pre-defined meetings
• Follow the internal sales process to log, track and deliver customer inquiries
• Follow up on customer requirements
• Generate sales leads by offering informed guidance on the product and associated services with an ability to pursued and closeout opportunities
• Processing customer orders, answering the phone, collections, receiving, responding to messages, emails and directing office traffic. Shared responsibility for product shipping
• Processing orders includes entering the orders into Dynamics (Great Plains), order fulfillment, packaging, shipping and all additional steps in the process. Filing and maintenance of customer physical and electronic files
• Collections includes monitoring accounts receivable balances, sending monthly statements to customers and contacting customers about past due accounts, either by email, fax, mail or phone
• Receiving includes verifying physical incoming shipments and performing any other necessary follow-up, such as returns, complaints and refunds
• May perform other related duties as required and/or assigned
• Excellent phone and verbal communications skills
• Dynamics (Great Plains)
• Processional Attitude and appearance
• Ability to lift up to thirty pounds

Pensions Customer Services Representative Resume Examples & Samples

• To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail, fax and telephone as requested
• Perform call and email handling activity on a multi-skilled basis in accordance with agreed “One and Done” handling standards and referral agreements
• Escalate to Customer Relations Team Manager any opportunities/ideas for change
• 2 - Performance
• Accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis
• To be developing or to have obtained the ability to undertake support activity as required to support team members
• Access and respond to voice and web mail enquiries as directed
• Maintain accurate, relevant and timely records of all activity using agreed tools and reporting systems
• Ability to self develop
• Ability to follow processes
• Experience of complaint resolution would be highly desirable
• Customer service skills/experience
• Ability to plan and organise own workload
• Time Management and organisational skills
• Preferable educated to GSCE level. Including Mathematics and English Language grade C and above
• ICS qualification or equivalent is preferable

Securities & Funds Services Customer Services Representative Resume Examples & Samples

• Deal directly with Securities and Funds Services customers on all related queries to equities settlements and foreign Exchange proceeds, in addition to the monthly evaluation
• Handle all related Securities and Funds Services customer issues, including all required investigations, monitoring, and reporting
• Follow-up on unsettled FX deals, and send related interest claims
• Follow-up on GDR settlement, to ensure proper conversion
• Submit clients’ reports, as appropriate
• Deals directly with Securities and Funds Services customers for verifying account opening requirements and respond to queries
• Deals directly with EGX and Central depository to open trading accounts in the market and submit all KYC requirements
• Handle any related account opening requirements like FATCA – DTT certificates and any new required documentation
• Fluent in English language, written and spoken
• Computer skills (MS Office)
• Minimum two to three years of related experience
• Energetic, excellent communication & time management skills
• Multi task oriented

DFW Premium Customer Services Representative Resume Examples & Samples

• Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
• Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
• Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
• Maintain a well-groomed and professional appearance
• PC experience preferred
• Strong organizational and administrative skills required
• Demonstrate a very strong commitment to Customer Service
• Communicate effectively with customers and colleagues
• Be a strong team player and understand the importance of working with others
• Customer Relationship Management - engaging the customer and adding value
• Communicating & Influencing - genuine two way communication to achieve consensus and progress
• Problem Solving & Decision Making - making timely, quality decisions
• Teamwork and collaboration - working together to deliver results
• Receives and processes customer orders and queries
• Identifies and resolves customer queries
• Works as a key member of the customer services team, supporting other team members to ensure the highest standards of customer service are achieved at all times
• Develops and maintains a sound working knowledge of the ordering system (SAP) to promote effective use
• Builds sound business relationships internally and externally through service responsiveness, and applying customer and product knowledge
• Processing customer & material determination & substitutions
• Processing claims
• Customer Service Experience, preferably in the FMCG industry
• Outstanding communication and interpersonal skills
• Excellent organisational skills with the ability to multi-task
• “Can-Do” Attitude
• Provides support with for assigned customers for Company
• Preferred knowledge of order processing systems, and e-business tools
• Interacts and collaborates on cross functional teams and may participate as lead in such teams
• Utilizes in depth skills and utilizes various reporting tools; i.e. reporting tools to support job function
• Provides leadership and works as part of a team to support overall Company systems’ customer satisfaction and improve overall team performance
• May include key user role for team
• Strong organization skills to handle multiple projects and tasks
• Strong interpersonal and communication skills (Oral and written)
• Receipt and processing of orders
• In depth knowledge of order processing systems within RB
• Understanding of RB’s warehouse and dispatch operations
• In-depth knowledge of each customer account to be able to provide support when required
• Investigation and validation of credit claims and order error prevention
• Liaise with account managers (internal / external) to provide customer insights and opportunities
• Identify and support cost reduction opportunities and operational improvement activities
• Participate in and lead project teams for new and existing product developments
• Preparation of Reports and a sound understanding of information being compiled
• Demonstrates the ability to work across the Airtechnology Group providing sales administrative support where and as required
• Demonstrates the ability to work with BD managers to ensure sales administration tasks are undertaken accurately and within a timely manner
• Demonstrates the ability to manage sales orders returns including the tracking and investigation of units
• Demonstrates the ability to communicate with customers on sales related activities
• Demonstrates the ability to provide an effective administrative support for the Business Development function
• Demonstrates the ability to work to a sales order process
• Good command of the English language and very articulate
• Significant IT skills, Microsoft Office, Word, Powerpoint and Excel at Intermediate level
• Able to manage self planning and coordination
• Able to priorities job requirements in order to satisfy customer needs
• Languages (French or German)
• Pro III, AS400 and Virtual Office Skills
• Experience of working within a sales office environment
• Experience of working within a Manufacturing Industry
• Experience of working in an Aerospace or closely related industry
• Working within a ‘Lean’ environment
• Good overall college education to A level or equivalent
• Technical qualification to enable a better understanding of the technical aspects of the products

Senior Customer Services Representative Resume Examples & Samples

• Functions as primary focal point of contact for assigned customer at the UK plants and represents the voice of the customer at said plants
• Performs contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements
• Accountable for ensuring accurate order entry for all orders in the ERP system and/or other support databases, liaising with Pune. Accountable for ensuring regular order book alignment is performed with the customer. Takes full ownership for demand alignment and accuracy of demand plan for assigned customers within the SIOP process
• Accountable for ensuring customer’s web-based purchasing systems’ requirements are being fulfilled
• Provide proactive and continuous feedback to the customer on order status throughout the production cycle in anticipation of customers’ needs
• Coordinate internal activities of all departments involved in achieving customer commitments. Owns the customer metrics for the plant and ensures the plant(s) maintains satisfactory OTD / quality
• Manage customer metrics, customer complaints and keeps customer database updated with all activities
• Works with various plant functions to create customer presentations, owning the creation of said presentations (including recovery plans), and represents the company at customer review meetings (potentially off-site at customer locations) to present the data in a logical and coherent fashion
• Fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITAR etc
• Bachelor’s Degree from an accredited institution preferred
• Minimum 3 years of experience in customer service roles
• Previous experience in a manufacturing company would be a plus
• Computer Skills: Excel, MS Outlook, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL)
• Effective communication skills (verbal and written), presentation skills, data analysis skills
• Additional Skills Required: Attention to detail, accuracy, organizational skills, ability to follow detailed work instructions, ability to confirm contractual agreements/terms are met through utilization of contracts matrix

Premium Customer Services Representative Resume Examples & Samples

• Bilingual language skills required in some locations
• Service-oriented and self-motivated with a high level of professionalism
• Prior customer hospitality experience strongly preferred - Maintain a well-groomed and professional appearance
• Prior travel industry experience preferred
• Ensure the timely processing of orders within the defined business parameters,
• Log issues as they are received and assign to appropriate personnel,
• Build customer relationships to ensure that customers and sales staff are confident to contact customer service with any service or sales query,
• Liaise with Marketing, Distribution and Production to try and ensure order fulfilment
• Previous Customer Service experience,
• High level of written and oral Communication,
• Excellent time management and data processing skills,
• Proficiency Computer Literacy in Word and Excel
• Analyze complex technical problem situations in the Teradata environment
• Take suitable measures to solve the system interruption, as necessary by engaging support of partners and/or regional/global Teradata remote support centers
• Plan and implement complex upgrades of hardware and/or software
• Plan and implement proactive maintenance measures
• Manage spare part availability
• Plan and coordinate the deployment of additional support resources as required for upgrade, installation or problem-solving activities
• Ensure positive customer attitudes and satisfaction with delivered services
• Create documentation on customer installations, upgrades or problem-solving activities
• Coordinate and support customer requirements
• CSR will support following HW and SW products but, not limited to
• Strong teamwork
• Good written and oral communication skills in Korean and English
• Good Documentation Skills
• Ownership of resolution to technical account and personnel issues
• Honesty, Consistency, and Integrity (Reputation above reproach)
• Understanding of customer client/server connectivity & configurations
• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues
• Generates and dispatches service request work orders for completion by vendors
• Schedules conference rooms and audio visual equipment
• Responds to customer inquires and concerns
• Follows up with customers to ensure customer satisfaction
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information
• Contacts customer for additional information and communicating the steps in the work order process
• Runs, reviews, and distributes various customer service reports as necessary
• May generate and dispatch service request work orders for completion by vendors
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance such as technical guidance and/or training to co-workers
• Profound knowledge of domestic and international shipping requirements
• Profound knowledge of country specific requirements (EMEA, Middle East, India)
• Handle incoming calls or inquiries from prospective customers or clients
• Transfer customer calls to appropriate staff
• Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF.com
• Assist customers effectively by solving customer disputes
• Set-up of new customers in SAP and update existing records where needed
• General administrative support (sending out invoices, filling in document templates, …)
• Process documentary credit orders (L/C, D/A, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
• In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment. Information required for smooth transition are : determine shipping company, best applicable incoterm, route/lead-time etc
• Providing data required for commercial decisions (such as VAT, duty, incoterms)
• Maintain on-time delivery and reason codes
• You have at least 1-3 years customer service experience
• You work proactively and organized
• You have attention to detail
• Receive and process customer telephone, email, fax or Internet requests to ensure the timely and effective completion of work, in accordance with the service level specification. Ensure that the relevant information is accurately logged into the Carillion databases in accordance with Performance Management System (PMS) to enable the effective transfer of information to the appropriate department for action. Provide the department with a task number. Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls as necessary) to maximise efficiency and also to facilitate a good responsive customer service. Regularly review logged calls on the databases, to monitor progress, identify priority tasks and ensure timely completion. Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks Follow the Help Desk logging procedures for the whole unit and be the focal point for all calls. Responsible for passing on instructions to Facilities staff, recording such action in response to calls, requests etc., so enabling staff to meet the performance targets of the contract. Support the co-ordinated response to emergencies in a timely and professional manner.Service Monitoring To centrally co-ordinate and support the activities of all within the Contract and assist in achieving the integration of information and service standards in a customer focused environment. Participate in workplace inspections and risk assessments on a regular basis within the areas of responsibility.Service Development Assist in the development and continued update of Help-Desk procedures/task manual Help to develop, implement and maintain administrative systems within the areas (using IT where appropriate), which positively contributes to the effective and efficient management of information. To participate in additional training based on specific needs of the Post Holder and the services level requirements, so to maintain a professional image. Take responsibility within the Trust’s and Carillion’s Fire Safety Procedures. Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1989.Take reasonable care of your own safety and that of others who may be effected by your acts of omissions, including patients, staff and visitors Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of Portsmouth Hospitals NHS Trust To train on and, as necessary, to become familiar with other activities associated with the provision of a first class helpdesk service Including but not be limited to:- Answering calls with dignity, privacy and confidentiality- Following agreed procedures for all calls- Provide Assistance with · Outgoing calls · MIP Procedures · Faults · Emergency Telephone callsAlarm monitoring procedures where appropriate To collaborate with peers and other Carillion staff to ensure that Facilities Management (FM) services generally are supported fully by the actions of the Helpdesk/ Service. Service Improvement To actively remove via personal contribution, obstacles to effective Service delivery and the development of an integrated FM Service To contribute to the business change programme as a result of direct experience in delivering the Helpdesk service.Data Protection All staff having access to computer information are subject to the Data Protection Act 1984Confidentiality“The Company and the Trust requires its staff to maintain confidentiality and any disclosure of confidential information outside the proper and recognised course of duty will be treated as a serious disciplinary offence which could carry a penalty of dismissal. You are particularly required to note that all information about patients is always to be classified as confidential.”
• · Experience in a large organisation in an admin or call centre role
• · Experience in a position related to a Service industry
• · NHS experience / experience of working in a healthcare environment
• Must be available between 8:00AM-6:00PM (for an 8 hour shift) / Overtime included and weekends may be required* Bilingual candidates are a plus (speaking one of the following languages Russian, Chinese or Spanish)
• High School or GED
• Customer Service - Member Service - HMO Products 1-3 years
• Identifies, maximizes and closes sales opportunities with a strong emphasis on identification of new business and growth opportunities within an assigned territory
• Manages targets and leads. Builds and maintains strong customer relationships
• Analyzes erosion and forecasts volume, revenue and quarter over quarter variance
• Resolves customer issues
• Coordinate external and Internal communication on competitive quoting and pricing initiatives
• Continuously monitor, audit and analyze competitors pricing trends to ensure accurate and competitive prices
• Develop and maintain relations with sales, customer service and management etc. as required
• This position is 40 hours a week
• Bachelor’s degree or equivalent combination of experience and education
• Minimum of three to five years of relevant experience
• Commercial and/or technical experience preferred
• Strong analytical and financial skills with the ability to apply statistical tools in a quantitative approach to problem solving
• Demonstrated ability to drive change and mobilize resources in a complex environment
• Proven track record of successful project management
• In depth knowledge of Excel and spreadsheet modeling
• Able to operate in a highly-matrixed environment, communicate with all levels of the organization an customers, influence and gain commitment
• Excellent interpersonal / communication skills
• Strong Financial and Commercial Acumen
• Take calls from vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues
• For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval
• Handle escalated issues
• Act as a liaison with remaining CR team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues
• Follow up on existing cases and close, as appropriate
• Documents new case or updated case file information using Minacs quality standards
• At times, deal with argumentative and demanding customers
• Escalated calls are transferred to the CR Team Leader
• An education to degree or secondary school level would be an advantage
• Fluency in an additional European language would be an advantage
• A proven track record in order administration or customer service experience within an IT organization
• Experience of working in a PAN European matrix environment would be an advantage
• Ability to organize tasks to meet deadlines
• An excellent team player with the ability to interact with colleagues and customers at all levels of seniority
• A self-starter with the ability to work with minimal supervision
• Experience of working with Microsoft office, Oracle and other CRM software
• Enter sales orders into Oracle Order Management module, ensuring integrity and accuracy of data
• Offer call service in French
• Follow up on a monthly basis on our student progress via phone and emails
• Provide advice on how to achieve personal and company learning targets
• Motivate and guide our students through our online school
• Present the different school features and options in order to provide a customized service
• Respond to all questions directly or by relaying to our Global Customer Service by email and chat
• Overcome student objections by giving personal solutions to manage time and progress
• Meet the operations requirements of quality and productivity of customer support services
• Follow the processes and procedures in place
• Enter accurate comments following conversations with our customers into our database
• Responsible for providing our students with Technical advice and solutions to ensure they have the best learning experience using EF products
• The candidate should be bilingual in English and French
• Uses every customer interaction as an opportunity to build a relationship with each customer through effective profiling, tele-consulting and where appropriate refer customers to business partners
• Meets sales goals as assigned
• Maintains accurate sales records and regularly reviews sales results with Branch Manager
• Prepares for and participates actively and constructively in branch sales meetings
• Prepares necessary documentation from the sale of products and services and inputs data
• Ensures that all customer transactions are handled timely and accurately according to guidelines and that cash and security procedures are followed
• Accounts for all assigned cash, balances cash drawer and maintains drawer within limits
• Assists in all activities related to branch operations and teller functions
• Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z/Truth in Lending, Reg DD/Truth in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act
• Assists other branch team members in non-primary assigned duties whenever necessary
• Maintains a current understanding of Bank policies and procedures
• High school diploma or GED required, unless age 18
• Ability to utilize personal computers and Windows driven programs
• Effective selling and cross-selling skills
• Able to successfully complete Bank product and sales training courses and appropriate certifications
• Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS)

Technical Customer Services Representative Resume Examples & Samples

• Flexibility in a multi-managed working environment
• Minimum 5 years experience in a computer related technology field, within the last 7 years
• Ability to travel to various local and/or long-distance locations
• Ability to stand and bend for long periods of time
• Communicate with passengers
• Generate passenger reservations and boarding passes
• Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
• Read passenger identification documents, baggage tags, cargo labels, and flight status information
• Lift baggage and boxes/packages weighing up to 70lbs
• Stand for up to 4 hours during a shift
• Walk continuously throughout the airport
• Sit continuously when providing customer service
• Operate the passenger loading jet-way bridge
• Read the weight of baggage from a scale and assess the baggage fee if required
• Perform simple calculations
• Must be able to work outdoors in all temperatures and weather conditions
• Must be legally authorized to work in the United States for any employer without sponsorship
• Strong PC and PC tools operational skills.(Windows/Office)
• Perform simple to complex analysis with the use of a personal computer
• Associates degree in Computer Science, Computer Information Systems, or an electronics technology discipline or equivalent experience in lieu of degree
• Ability to lift a minimum of 50 lbs
• Be customer focused and an excellent communicator
• Making outbound calls to customers, chasing for information relating to their orders and / or account
• To enter customer orders into ERP systems
• To work towards becoming a product specialist
• To support customers throughout the ordering process and/or selecting alternative products
• To work in partnership with Manufacturing and Operations to ensure orders are delivered on time
• Evidence of strong customer focus and support within previous positions
• Proactive and hardworking with a “can do” attitude
• Vibrant personality
• The ability to work as part of a team and also on your own initiative
• Use of ERP systems (e.g. SAP, Salesforce.com)
• Ability to understand complex products and applications
• Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification
• Ensure that the relevant information is logged into the Carillion database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call
• Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and also ensure a good responsive to customer service
• Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request. - Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding
• Follow the logging procedures for the whole unit and be the focal point for all calls
• Responsible for passing on instructions to staff, recording such action in response to calls, requests etc, so to enable the contract to fulfil its performance targets
• 2 years of college-level course work
• 1-3 years' experience in a healthcare business office in a similar position
• Strong medical billing knowledge
• Become fluent in various building product manufacturer’s product lines and programs, enabling effective communications with lead prospects, customers, and building product manufacturer’s sales and marketing representatives
• Perform as a dedicated front-line strategic partner and seamless extension of various building product manufacturer’s, specifically
• Knowledgably answer client questions about products, services, promotions, and other company information
• Route inbound requests to internal sales or marketing staff for further follow-up as required/needed as determined by a jointly defined client response matrix
• Serve as client advocate for voice-of-customer initiatives and client retention
• Courteously and diligently work to resolve client issues
• Perform all duties while representing client’s business interests, serving as client activists and brand ambassadors
• Report and escalate any critical issues to appropriate personnel
• Follow-up customer calls as needed
• Capturing surveys/non purchase emails
• Assisting with online chats
• Effectively and consistently entering of customer comments for post-sale accounts
• Provide tracking when available
• Additional duties assigned by manager
• 5-7 years of relevant work experience
• Previous outbound telephone sales and customer service experience required
• Order entry and basic computer skills required
• CRM experience specifically Salesforce.com
• Strong oral presentation and written communication skills required
• Proven sales and interpersonal skills
• Pleasant phone etiquette and strong listening skills required
• Ability to comprehend, capture, and interpret essential customer information
• Problem solving capabilities
• Escalation of web site process and service issues in a timely and consistent manner
• Meet customer expectations through effective communication via phone and email
• Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery
• Coordinate with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
• Proactively communicate any changes in commitment to distribution and/or dealers
• Work with other departments to successfully resolve customer issues in a timely fashion
• Determine the best plan for each client, up-selling, cross-selling and overcoming objections
• Provide high touch customer service for a high tech product by building and maintaining client relationships and following departmental processes
• Investigates/resolves common problems. Promotes company products/services
• Assesses basic needs of customer and suggests alternative products/services- Resolves product/service problems
• College degree or 6 years equivalent in work experience
• 3 plus years of customer support experience
• Experience in a high performance team-based environment preferred
• Responsible for end-to-end customer service deliverables to Teradata customers, whether delivered directly by the geographically deployed resources or in partnership with other Local, Regional and/or global teams
• He/she will provide day-to-day managerial support to the Partner in the first time and then to team of Teradata Customer Service Representatives that he will manage as per the growth of the country
• Will have to install equipment and work on site as requested by operations
• Work close with the sales team to understand the product sales funnel, help to prepare service sales offers including pricing and deliverables
• Promote service excellence through good communication with external customers as well as internal teams
• Conduct review meetings with major customers including customer visits
• Promote service excellence through coaching, guidance and leadership to create a positive work environment
• Report and drive improvements based upon KPI for customer support activities to ensure a high quality and performance objectives are met and a customer service focused culture is maintained
• Conduct operational reviews with major customers including customer visits
• Ensure escalations are carried out promptly and managed according to documented escalation guidelines
• Travel within GCC will be required
• High school diploma or general education degree (GED) required
• Minimum two years of related experience
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Ability to write routine reports and correspondence
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
• Ability to calculate simple figures such as percentages
• Ability to solve problems in standard situations
• Requires basic analytical skills
• Intermediate Knowledge of Microsoft Office Suite products
• Ability to type 45-50 WPM
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
• Errors in judgment may cause short-term impact to co-workers and supervisor
• General Customer Service queries for customers and dealers
• Process settlement figure requests and contract terminations
• Extracting system generated daily invoices and sending to our customers
• Generate quotes and documentation for contract modifications and updating on our two operating systems
• Process refunds and liaise with accounts department
• Resolving system related contract issues
• Strong organisation and prioritisation skills
• Computer literate with experience of Microsoft
• Team player but also able to work under own initiative
• Flexible approach to working hours
• Bachelor's Degree in a relative subject
• Previous experience in customer service
• Previous experience with Oracle or an asset based system
• Represent Under Armour and our customer service philosophy with the utmost integrity while delivering best in class customer service to our retailers
• Serve as the key link between the customers supply chain (planning, sales operations, customer service, account operations and logistics), sales, credit control and all cross functional areas through effective verbal and written communication
• Be the first point of contact for all relevant customer queries internally and externally via telephone and email. Ensure these are handled within service level agreements
• Assist with a variety of enquiries related to customer orders, product information, and company policies
• Perform all order management functions to enable accurate and timely delivery of product to account (order entry, order maintenance, order management and order delivery)
• Create account playbooks and support documentation CS processes
• Be responsible to enable on time launch deliveries
• Be responsible to manage your own performance dashboard to ensure orders are error free
• Ensure accuracy in order book reconciliation (VS what customer ordered)
• Fast and accurate processing of credits and returns
• Run daily / weekly / monthly reports according to service level agreements
• Analysis of reports to support the business
• Process improvement
• Customer Service: Enthusiastic, positive, professional and pro-active service minded attitude. Can manage difficult customer situations. Responds quickly to customer needs & enquiries and can give the best performance in a highly demanding and dynamic environment
• Results Oriented: Motivated and driven to achieve team and personal goals
• Problem Solving:Solution oriented. Identifies and resolves problems in a timely manner
• Interpersonal Skills: Focus on solving conflict not blaming. Remains open to others’ ideas and flexible to change
• Attention to detail / Accuracy:Ensures work is consistently checked and error free
• Analytical / Curiosity:Dives into processes and procedures and comes up with improvements
• Good organizational abilities / Prioritization: Follows policies and procedures; knows how to effectively prioritize; Completes administrative tasks correctly and on time. Sets priorities with an appropriate sense of what is most important
• Multi-tasking in fast paced environment: Ability to stay calm under pressure and handle multiple tasks
• Ability to work as part of a team:Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
• 1-2 years business experience, sales/customer operations role
• B2B customer service background in a related industry (sports/lifestyle or fashion)
• Supply Chain understanding / experience preferred
• Passion for sports preferred
• Computer skills: Good excel & Word
• SAP knowledge
• Language skills: Fluent English + Dutch (French/Spanish is an advantage)
• Provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines
• Use chemistry knowledge to provide quotations for new products. Work closely with New Product Introduction team, Chemical development and Operations to build the quotes in a timely manner. Co-ordinate quotation requests, direct from the customers and via the field sales team
• Communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships
• Responsible for entry of orders received , ensuring that the correct pricing and payment terms are applied
• Provision of back order reports to customers and updates on due stock dates
• Ensure a high level of customer service is maintained. Monitor progress of delivery performance via KPIs and highlight problem areas for resolution. Investigate and progress issues and queries to a successful conclusion at the earliest time
• Enter customer complaints and organise returns where appropriate. Ensure that complaints are resolved in a manner and timeframe to meet the customer requirements and the business targets
• Answer invoicing queries and if necessary initiate the raising and issuing of credit notes
• Keep the field sales specialists fully informed of opportunities and developments that may affect customer relationships. Continuously liaise with the Management Team to ensure the appropriate communication protocols are maintained
• Carry out duties which may from time to time be delegated by the Team Leader or Value Stream Manager
• Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues
• Degree level standard of education in Chemistry or related science
• Two years experience in a similar Customer Service role, or strong desire to move from Science role to a more Customer focused role
• Able to consolidate complex information and formulate appropriate responses to customers
• Excellent confident telephone manner
• Shows understanding of the operational processes regarding the production of products and their flow through the supply chain
• Experience of export of goods, preferably hazardous and the documentation involved
• Computer literate in Excel and Word. Able to manipulate documents and spreadsheets. Use of MRP systems an advantage
• Flexible working to ensure that the Customer Service function is covered during office hours
• Smartly presented at all times and shows a professional approach when dealing with customers and key stakeholders
• Serve as a principal point of contact for the customer, proactively maintaining regular and structured contact with the assigned accounts
• Proactively promote the company and its services, ensuring all leads are actioned and followed through
• Work in partnership with the external sales force to ensure all existing and new customers receive a consistent high level of service
• Document, analyse and deliver statistical data as required by the customer to track work progress and achievement
• Set up and running of new customer accounts
• Oversee correct process of customer ordering, communicate any changes both to customer and to internal departments
• Monitor and regularly review all processes and procedures
• Organise, prepare and attend regular meetings with the customer, in conjunction with senior management, in order to review the business over the past period as well as to define the objectives for the coming period
• Contribute to Ad Hoc projects and initiatives that may be required
• Review weekly with the external sales representative, to share information on potential growth and identify actions required to take the business forward
• Link customers with the relevant internal departments
• Contribute to effective team working both inside and outside the company
• Educated to A Level
• Minimum of 2 years experience in a Customer Services and/or sales department with account management experience
• Excellent written, verbal and numerical communication skills
• Proven record of building and maintaining customer relationships preferable
• NVQ4 Customer Care Management development desirable
• Commercial awareness
• Track record of building and maintaining customer relationships preferable
• Experience of working in the library sector
• Strong Collaboration and Customer Service Skills
• Good knowledge and understanding of the SAP Sales & Distribution Module
• Good understanding of Business Warehouse workbooks used by CRM
• Ability to work in a Virtual Matrix organisation - self-starter as manager may be remotely located
• Product & process knowledge of concentrate plants
• Supply chain and logistics knowledge
• Networking and influencing skills– with the ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in CPS)
• Customer knowledge – be able to understand multiple customer requirements for order and documentation management
• Computer Skills –Advanced Microsoft Excel, Word and PowerPoint
• Problem Solving & analytical Skills
• Reliability, Assurance and Responsiveness to our customers
• Ability to maintain high level of professionalism under pressure
• 1-3 years’ experience in a Customer service, supply-chain or other relevant function
• Learns all facets of Life Insurance and the products sold
• Handles in-bound calls from our producers and end clients and answers questions regarding their life product and/or servicing needs
• Disseminates and learns a lot of complex information in a short period of time
• Accepts ownership of the interaction and provides a high caliber of service and follow-through
• Correctly interprets each request and navigates multiple administration systems as well as our workflow and imaging tools to gain and document needed information
• Processes financial and non-financial transactions and documents records with consistent quality and attention to detail
• Recommends and facilitates process changes to continuously improve the customer experience
• Works with leadership team to develop business processes and service standards
• Evaluates and refines performance measures as they align to industry standards and a changing market
• Thinks like the customer and responds with the level of urgency and professionalism they expect
• Complies with all company and site policies and procedures
• Remains current in profession and industry trends
• Ability to work the 9:30 A.M to 6 P.M. shift
• Based at main reception front desk at Altyre Road and to undertake all aspects of guest meet and greet and visitor management
• Issue visitor and contractor passes on arrival
• Answer the main UK incoming switchboard calls and handle all calls as necessary ensuring that callers are handled professionally and put through to the correct member of staff or team
• Where someone is not available to put through on the phone to take and relay messages as appropriate
• To minimize the sales and cold callers to the business including refusing to hand out contact details or put call through
• To respond to reactive building fault emails and calls via the main UK Facilities Management Helpdesk contact points (CREST / email / phone) and to ensure these are logged on CREST and assigned to the appropriate service line, including direct escalation with the service provider if necessary
• Assist in room bookings via EMS for employees without direct access and work with employees to have access to EMS in the future
• To liaise with Facilities Management teams on any urgent building issues
• To inform Corporate Security on any immediate security risks
• Assist with couriers and deliveries including managing the video entry system and security barrier, and directing deliveries to the Postroom
• To manage car parking requests and usage
• To prioritize attention in the following order: Vistors, Callers, Deliveries and Helpdesk (unless an emergency)
• To demonstrate excellent ownership of guest and customer management
• Familiar with principles of Facilities Management and the functionality of key building systems such as HVAC and electrical
• Able to manage multiple work streams within a busy environment and maintain the highest standards of customer service
• SIA license or training desirable
• Familiarity with CREST Real Estate package or ability to learn quickly
• Familiarity with EMS room booking system, or ability to learn quickly
• Proficiency with Microsoft Office including Outlook, Word and Excel
• Consistently demonstrates the Brightstar values
• Manage customer requests and enquiries end-to-end in a timely and accurate manner
• Resolve customer complaints in a timely and accurate manner and escalate if necessary
• Educate the customer about the company’s products and services
• Complete required documentation to manage customer issues
• Use technology tools as required and within established guidelines
• Suggest process improvements and participate in initiatives for increased effectiveness
• Establish and maintain effective relationships with customers to gain their trust and respect
• Enter customer details and other relevant information into call centre systems accurately
• Work effectively with team members and internal stakeholders towards common goals
• Participate in individual and team training and coaching sessions to ensure knowledge on products and systems is current
• Excellent ability to analyse information and make appropriate decisions and recommendations
• Ability to listen attentively and demonstrate patience with difficult callers
• Ability to adhere to all organisational policies and procedures
• Ability to multi-task and deliver to a deadline
• Performs daily aisle time and PAs
• Maintains accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives
• Accounts for all assigned cash, balance cash drawer and maintain drawer within limits
• Assists in training branch team members on product knowledge and skill development when necessary
• Performs monthly certifications as required
• Previous experience with bank sales, preferred
• Able to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS)
• Engage in customer service team day to day operations of order entry and order management across all sales divisions
• Have knowledge of and overview the sales cycles making sure actions dependant on key stakeholders have been completed on time to deliver the sales season
• Participate in multi-disciplined projects with group overlapping activities
• Conduct sales analysis upon requests and support FF on customer or sales enquiries
• Actively participate in relevant meetings and keep customer service team informed on relevant updates through meetings or catch ups
• Show flexibility to ensure customer service resource is adequately managed during the different sales seasons
• Completes work with a limited degree of supervision or works autonomously
• Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
• Formal qualification/vocational training
• Skilled in a range of processes, procedures and systems to carry out assigned tasks
• A-Level qualifications in relevant Business / Financial vocations
• Receives orders from the customers via EDI and/or e-mail
• Performs credit limit controls, collaborating with Trade Department
• Performs price controls determined in the system according to the proforma which is generated and approved
• Perfoms order entry and/or job order transfer to the warehouse through EDI
• Informs the Master data responsible for the products which are in the order but not created in the system
• If the products ordered are available at the warehouse, monitors the shipment both by communicating with the warehouse and on the system
• Prioritize the shipments according to the urgencies and/or importance
• If the products ordered are not available at the warehouse, communicates with the customer for partial shipment, if it is accepted by the customer, partial shipment is performed, back order is placed in the system accordingly
• Periodically performs the open order reconciliations with the related customer when the new imports arrive to the warehouse
• Responsible from ensuring the shipments are performed with the right product, to the right place, with the right quantity, on time
• Responsible from the solutions and/or entry of Price Difference Invoices
• Responsible from the solutions and/or entry of Return Invoices, makes the necessary controls, takes the approvals from Sales Manager / Business Unit Director
• Responsible from Return Management
• Support to contract manufacturing, following packaging materials, handling, and working close to marketing
• Bachelor’s degree from a reputable university
• Proficient user of English
• Resides in İstanbul00001A21
• Participates in daily team huddles and one-on-one debrief with Assistant Branch Manager
• Meets referral goals as assigned
• Ensures that cash and security procedures are followed accounting for assigned cash
• Provides prompt, efficient and friendly service to Bank’s customers
• Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank’s other related products and services
• Makes out bound calls to new and existing customers to maintain contact and satisfy servicing needs
• In the absence of the Branch Manager and Assistant Manager acts as lead for lower level staff ensuring personnel are handling customer sales and service transactions timely and accurately, grade 7 only
• Under the direction of the Assistant Branch Manager ensures proper scheduling of branch staff, grade 7 only
• Assists other branch staff members when necessary
• Ensures branch compliance with audit and regulatory procedures to minimize and control operating losses
• Assists in processing ATM (including balancing machine) and Night Drop
• As assigned approves daily reports
• As assigned may sign various management reports
• May have and be assigned over draft authority
• Maintains a current understanding of Bank procedures and policies
• Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, CIP, Reg DD/Truth in Savings, Expedited Funds Availability Act, and Gramm-Leach-Bliley Act
• Previous experience in a teller role required
• Ability to lead and direct others
• Knowledge of all phases of branch operations preferred
• Knowledge of all Bank’s products and services
• Ability to utilize personal computers and Windows based programs
• Service customer base by responding to requests, taking and entering orders, processing paperwork, releasing products and maintain price schedules
• Interact with Sales and Marketing managers to ensure good communication on customer or company issues
• Interfaces with Production Planner and Plant Superintendent to maintain communication and schedule product for shipments on time
• Provide quotations and proposals of a routine or medium complicated nature
• Develop and perform ongoing periodic customer surveys via telephone, fax, mail, or email
• Perform monthly new account follow up as required via telephone, fax, mail, or email
• Use, maintain and update company Customer Relationship Management (CRM) database (GoldMine) in order to track all sales activity as well as identify and document key decision-makers, interests, opportunities, and expectations
• Providing technical support to existing and prospective customers
• Resolve customer complaints, which may be quality, pricing, or delivery related, while balancing the interests of both the customer and Stork
• Exhibits desirable and appropriate professional behavior, works in a safe manner and models company values
• Prioritizes work load and use of available resources within budget and time constraints
• Communicates and supports Company goals in a manner that defines the individual accountability for achievement of the goals. Monitor and regularly report on goal progress
• This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at the Company's discretion
• Experience in managing business relationships, both internal and external, where conflicting priorities must be managed with customer satisfaction as a primary goal
• Strong understanding of the company operations and capabilities to properly support and represent Impreglon Cellramic in a mature and professional manner
• Developed oral and written communication skills to meet variety of communication needs
• Strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Availability, flexibility, and maturity to represent the company in a broad range of events with customers
• You will offer excellent customer service to our existing client base, building relationships both internally and externally, whilst working in an exciting and challenging environment
• You will gain an understanding of and ensure continuous review of the customer demand schedule in the short, medium and long term to facilitate an efficient Planning process
• You will communicate with our customers effectively through face to face meetings (opportunities for European travel), telephone and in writing
• Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's
• Ability to multi-task in a fast paced environment while demonstrating problem-solving
• Ability to take the lead and guide our customers to a resolution
• Flexibility to handle frequent changes and updates to business processes
• Desire to continually grow professionally
• Flexible availability that will include some nights, weekends, and holidays
• Superior oral communication skills, particularly the ability to listen, understand and explain insurance information to policyholders and others
• Good interpersonal skills for responding to inquiries and complaints from irrational or distraught individuals
• Good communication and organization skills
• Ability to obtain and maintain an agent's P&C producer's license
• Proficient keyboarding skills
• Ability to accept supervision, follow instructions and work in a harmonious manner with co-workers and supervisors while receiving frequent calls
• Ability to work with little supervision and act independently
• Excellent telephone manner and ability to make routine decisions and recognize situations requiring agent or management involvement
• This is the skill set for an individual at mid point of position. Based upon banding of grades, the skills needed may vary
• Current knowledge of policy coverages, basic underwriting procedures, claims procedures and consumer complaint procedures including basic claims and underwriting training in insurance policies
• Basic knowledge of PC and Word/Excel
• Works under general supervision
• Accountable for obtaining and maintaining a producer's license for quoting and selling Shelter Insurance(r) products within established authority
• Responsible for answering incoming calls and using judgment to effectively and tactfully address questions and complaints or refer to others
• Exercises judgment as to how claims should be entered into system
• Responsible for identifying extraordinary calls and requests and determining appropriate handling. Responsible for promptly forwarding loss reports to appropriate claims branch
• Responsible for thorough documentation of complaints to comply with regulations
• Accountable for maintaining current knowledge of policy coverages, claims procedures, and underwriting information provided on the computer
• Must be proficient with systems utilized within Customer Services
• Accountable for providing tactful, confidential service and resolving complaints within limits of experience and authority
• Ability to keep a steady work schedule (including some holidays) with regular predictable attendance to ensure steady work flow and minimal disruption to unique department schedules and deadlines
• Ability to perform essential functions of the job, with or without a reasonable accommodation
• Bachelor’s degree or five years of customer service experience with two years of lead experience
• Establish and maintain open communication and collaboration with management, staff, and the public
• Demonstrated strong problem solving and critical thinking skills
• Demonstrated ability to work independently and practice good judgement when making decisions
• Experience working with online immunization information systems and/or electronic health records
• Software testing experience
• One year experience in customer service
• Experience with Microsoft Office or other database applications
• Excellent communication skills, both verbal and written, technical and non-technical
• Demonstrated ability to provide excellent customer service
• Bachelor’s degree or equivalent experience in a web-based application help desk role
• Experience with Microsoft SQL or other database application
• Two (2) years’ customer service experience in a high call volume setting
• Basic knowledge of medical terminology
• Understanding of insurance payment processes (deductible, copay, coins etc)
• Assists patients with billing, service and insurance questions on the phone, via email or in person
• Documents all calls and actions taken in the hospital computer system. Sets next work date if follow-up is needed
• Updates system with insurance or patient demographic corrections, Submits /resubmits claims as indicated
• Sets up payment plans as needed within Medical Center guidelines
• Screens patients for charity care as necessary and provides applications as appropriate
• Is familiar with Medicaid/Medi-Cal and other financial assistance programs and refers patients as appropriate
• Tracks and resolves patient complaints within 48 hours
• Assists departments within hospital as able or refers appropriately to Patient Finance Management Team Members
• Returns voice mail messages same day received
• Generates itemized bills as needed to any customer, internal or external
• Refers mail and phone calls of outsourced accounts to the appropriate vendor
• Partners with customer contacts and field sales to provide exceptional service through phone and email communication. Acts as a liaison between the customer and operations
• Manages/enters new orders from customers through internal programs such as Flash, SAP order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers, using established business rules
• Proactively communicates with internal and external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with planning and operations to verify lead times, confirm scheduled order completion dates and communicate special handling requests
• Maintains accurate and organized order files, order acknowledgments, internal notes and customer contact information in appropriate software systems
• Expedites orders to meet customer deadlines; processes emergency and/or expedited orders and shipments in a timely manner; provides customers and/or distributors with product information; and prepares price quotations
• Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations and Quality personnel
• Manages service and warranty orders
• Regularly participates in cross-functional teams to solve recurring customer issues
• Strong interpersonal communication skills
• Understanding of Sales and Marketing strategies
• Strong customer focus and service oriented abilities
• Computer proficiency and data entry skills, including proofreading, MS Word and Excel, SAP or CRM application
• Team-oriented and collaborative mindset
• Ability to think outside of the box
• Conflict resolution, negotiation and problem solving abilities
• Bachelor’s degree from an accredited institution
• Minimum 1 year of experience in customer service, inside sales or pricing
• Relocation benefits are not provided for this role. Only local candidates residing within 50 miles of Aurora, CO will be considered
• Lighting and/or electrical industry experience

UK Customer Services Representative Resume Examples & Samples

• Order processing as appropriate
• Invoicing and Documentation generation
• Delivery execution & follow up
• Pre / Post Sales Services
• First point of contact for all customers via phone and email
• Order check, correction and processing
• Updating and maintaining pricing for new Tenders and Quotations
• Customer Quotation preparation and tracking – Ireland only
• Product availability check. Liaising with customers via phone and email
• Shipping advice/updates to customers
• Tracking customer orders using courier website and liaising with the warehouse for tracking and Proof of Deliveries
• Credit note processing for pricing, order queries and product returns
• Invoice queries
• Co-ordination and mailing of documents for customers e.g product code changes
• Problem solving, consignment queries and complaints management
• Internal (Sales, Finance, Marketing etc) & External Customer communication
• Liaise with Supply Chain controlling function on stock related issues
• Forecasting, management of call offs & standing orders
• Assisting with Clinical trials
• Assisting with product recalls – hospital and courier liaison
• Support internal Sales Teams and Business Unit Manager
• Use of Salesforce to share information regarding Customer Service and Business Unit
• Logging of service related complaints via Salesforce
• 2 years + experience in customer service role is a significant advantage for this role
• Technical skills (which will be developed on the job and supported by regular trainings)
• Communication (Both oral & written)
• Initiative & follow through
• The preferred profile of an Representative Customer Service is someone who would have sufficient experience in the Medical, Pharma or Ortho / Implantable device industry
• Other professional experience in logistics is also an added value

RCM Customer Services Representative Resume Examples & Samples

• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Ability to clearly articulate a response to the customer using appropriate voice modulation
• High school education or the equivalent
• Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries etc
• Address enquiries from third party order processing supplier with regards to orders placed by customers and or sales representatives
• Monitor the delivery processes (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request
• Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable
• Handle requests for returns and/or credits from customers and sales representatives after obtaining appropriate authorization according company policy
• Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer
• Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests etc
• Responsible to follow up on the Field inventory checks with the sales representatives on agreed timeframes,
• Manage litigations when applicable
• Report on backorders, Field Inventory and operational key metrics
• Language skills – English, Dutch/ Flemish, French (at least two out of the three)
• Order processing capability with knowledge of SAP or other major ERP systems
• MS office/Excel proficiency
• Ability to handle exceptions and non-standard orders
• Ability to work with third party order processing supplier (GBS)
• Business process knowledge in an international environment
• Capacity to gain product knowledge and applications, with medical/healthcare industry experience
• Continuous improvement capability an advantage
• Customer orientated, collaborative working style
• Influencing, networking and relationship building skills
• Analytical with a problem solving mind set, resourceful
• Owns the problem until it is fixed
• Requires minimal supervision, mainly works autonomously
• To support the management team in delivering a compliant customer friendly help desk function
• To review outstanding tasks and ensure these are assigned and completed efficiently
• Good Time management and communication skills essential
• To manage other external sites and contracts that report maintenance requests into the RLUH helpdesk
• Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request
• Prepares for and participates actively in branch sales meetings
• Accurately prepares necessary documentation from the sale of products and services and inputs data
• Assists in training branch team members, on product knowledge and skill development when necessary
• Recognize and escalate recurring problems, inferior processes or outdated procedures
• Logging and classifying all calls and requests for assistance in the customer relationship management system
• University qualified discipline relating to financial markets, the finance sector or business
• General Programming Skills and/or Software Debugging is an advantage
• Experience in editing, online publishing, website management
• Experience using web content management systems
• Proofreads copy for grammar, style and accuracy
• Makes corrections to content before it is posted to the site
• Uses analysis and judgment and exercises discretion in selecting methods and technique for obtaining solutions
• Filter and escalate inquiries relating to other aspects of Thomson Reuters businesses (e.g. sales, technology, business leads, etc.) as appropriate
• Track inquiry resolution progress and where appropriate, actively call customers with a status update or resolution
• Solving complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact
• Inquiries will vary but typically include compliance learning courseware changes/updates, project status, product training requests, course assignments and reminder updates adding users into the LMS, password assistance
• Experience with Excel and spreadsheet data manipulation
• Professional attitude and proven strong customer service orientation
• Detail orientated with sound information probing skills
• Experience in a customer service or technical support environment preferred. Previous experience in the financial industry desirable
• Willingness to undertake additional projects and responsibilities from time to time
• Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business
• Pro-actively interacts with customers.
• Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers
• Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met
• Receives and processes all types of customer orders including complex and/or Export orders.
• Is responsible for inquiry & order handling process from beginning to end.
• Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation
• Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis
• Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed
• Is able to provide backup coverage for other CSR’s for standard transactions
• Bachelor degree or equivalent through experience
• Proficient in Word and Excel, knowledge of SAP is a plus
• Good knowledge of Italian or Spanish is an asset
• Problem-solver
• Highly focused on customer satisfaction
• Accurate worker
• In possession of a driver’s license

Related Job Titles

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

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Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
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• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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• Resume and Cover Letter
• Customer Service...

Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

Recommended Reading:

How to Tailor Your Resume to a Specific Job Description

Customize Your Resume to Stand Out From the Crowd

What's an ATS-Friendly Resume? And How to Write One

Related Articles:

7 Signs Your Resume is Making You Look Old

Why a Simple Resume Layout is a Successful Resume

Software Developer Top Needed Skills

See how your resume stacks up.

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Customer Service Representative job description

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative.

Customer service representatives (CSR) duties and responsibilities:

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Hiring a Customer Service Representative? Sign up for Workable’s 15-day free trial to post this job and hire better, faster.

Want to generate a unique job description?

Looking for a job, what does a customer service representative do.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Responsibilities

Customer service responsibilities list:.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Post this Customer Service Representative job to over 200 job boards at once.

Frequently asked questions, related job descriptions.

• Customer Support Specialist job description
• Customer Service Trainer job description
• Call Center Representative job description
• Customer Service Manager job description

Related Interview Questions

• Customer Service Representative interview questions and answers
• Stress management interview questions and answers
• Communication interview questions and answers

Related Topics

• How to assess customer service representatives
• Best recruitment strategies to attract top talent
• 5 qualities of a good employee and candidate and how to evaluate them in an interview

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