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Getting to the Root of a Problem Quickly

By the Mind Tools Content Team

5 Whys Root-Cause Analysis

Have you ever had a problem that refused to go away? No matter what you did, sooner or later it would return, perhaps in another form.

Stubborn or recurrent problems are often symptoms of deeper issues. "Quick fixes" may seem convenient, but they often solve only the surface issues and waste resources that could otherwise be used to tackle the real cause.

In this article and in the video, below, we look at the 5 Whys technique (sometimes known as 5Y). This is a simple but powerful tool for cutting quickly through the outward symptoms of a problem to reveal its underlying causes – so that you can deal with it once and for all.

Origins of the 5 Whys Technique

Sakichi Toyoda, the Japanese industrialist, inventor, and founder of Toyota Industries, developed the 5 Whys technique in the 1930s. It became popular in the 1970s, and Toyota still uses it to solve problems today.

Toyota has a "go and see" philosophy. This means that its decision making is based on an in-depth understanding of what's actually happening on the shop floor , rather than on what someone in a boardroom thinks might be happening.

The 5 Whys technique is true to this tradition, and it is most effective when the answers come from people who have hands-on experience of the process or problem in question.

The method is remarkably simple: when a problem occurs, you drill down to its root cause by asking "Why?" five times. Then, when a counter-measure becomes apparent, you follow it through to prevent the issue from recurring.

The 5 Whys uses "counter-measures," rather than "solutions." A counter-measure is an action or set of actions that seeks to prevent the problem from arising again, while a solution may just seek to deal with the symptom. As such, counter-measures are more robust, and will more likely prevent the problem from recurring.

When to Use a 5 Whys Analysis

You can use 5 Whys for troubleshooting, quality improvement, and problem solving, but it is most effective when used to resolve simple or moderately difficult problems.

It may not be suitable if you need to tackle a complex or critical problem. This is because 5 Whys can lead you to pursue a single track, or a limited number of tracks, of inquiry when, in fact, there could be multiple causes. In cases like these, a wider-ranging method such as Cause and Effect Analysis or Failure Mode and Effects Analysis may b e more effective.

This simple 5 Whys technique, however, can often direct you quickly to the root cause of a problem. So, whenever a system or process isn't working properly, give it a try before you embark on a more in-depth approach – and certainly before you attempt to develop a solution.

The tool's simplicity gives it great flexibility, too, and 5 Whys combines well with other methods and techniques, such as Root Cause Analysis . It is often associated with Lean Manufacturing , where it is used to identify and eliminate wasteful practices. It is also used in the analysis phase of the Six Sigma quality improvement methodology.

How to Use the 5 Whys

The model follows a very simple seven-step process: [1]

1. Assemble a Team

Gather together people who are familiar with the specifics of the problem, and with the process that you're trying to fix. Include someone to act as a facilitator , who can keep the team focused on identifying effective counter-measures.

2. Define the Problem

If you can, observe the problem in action. Discuss it with your team and write a brief, clear problem statement that you all agree on. For example, "Team A isn't meeting its response time targets" or "Software release B resulted in too many rollback failures."

Then, write your statement on a whiteboard or sticky note, leaving enough space around it to add your answers to the repeated question, "Why?"

3. Ask the First "Why?"

Ask your team why the problem is occurring. (For example, "Why isn't Team A meeting its response time targets?")

Asking "Why?" sounds simple, but answering it requires serious thought. Search for answers that are grounded in fact: they must be accounts of things that have actually happened, not guesses at what might have happened.

This prevents 5 Whys from becoming just a process of deductive reasoning, which can generate a large number of possible causes and, sometimes, create more confusion as you chase down hypothetical problems.

Your team members may come up with one obvious reason why, or several plausible ones. Record their answers as succinct phrases, rather than as single words or lengthy statements, and write them below (or beside) your problem statement. For example, saying "volume of calls is too high" is better than a vague "overloaded."

4. Ask "Why?" Four More Times

For each of the answers that you generated in Step 3, ask four further "whys" in succession. Each time, frame the question in response to the answer you've just recorded.

What Is a 5 Whys Template?

The diagram, below, shows an example of 5 Whys in action, following a single lane of inquiry.

Figure 1: 5 Whys Example (Single Lane)

The 5 Whys method also allows you to follow multiple lanes of inquiry. An example of this is shown in Figure 2, below.

In our example, asking "Why was the delivery late?" produces a second answer (Reason 2). Asking "Why?" for that answer reveals a single reason (Reason 1), which you can address with a counter-measure.

Similarly, asking "Why did the job take longer than expected?" has a second answer (Reason 2), and asking "Why?" at this point reveals a single reason (Reason 1). Another "Why?" here identifies two possibilities (Reasons 1 and 2) before a possible counter-measure becomes evident.

There is also a second reason for "Why we ran out of printer ink" (Reason 2), and a single answer for the next "Why?" (Reason 1), which can then be addressed with a counter-measure.

Figure 2: 5 Whys Example (Multiple Lanes)

Step 5. Know When to Stop

You'll know that you've revealed the root cause of the problem when asking "why" produces no more useful responses, and you can go no further. An appropriate counter-measure or process change should then become evident. (As we said earlier, if you're not sure that you've uncovered the real root cause, consider using a more in-depth problem-solving technique like Cause and Effect Analysis , Root-Cause Analysis , or FMEA .)

If you identified more than one reason in Step 3, repeat this process for each of the different branches of your analysis until you reach a root cause for each one.

6. Address the Root Cause(s)

Now that you've identified at least one root cause, you need to discuss and agree on the counter-measures that will prevent the problem from recurring.

7. Monitor Your Measures

Keep a close watch on how effectively your counter-measures eliminate or minimize the initial problem. You may need to amend them, or replace them entirely. If this happens, it's a good idea to repeat the 5 Whys process to ensure that you've identified the correct root cause.

Appreciation

A similar question-based approach known as "appreciation" can help you to uncover factors in a situation that you might otherwise miss.

It was originally developed by the military to assist commanders in gaining a comprehensive understanding of any fact, problem or situation. But you can also apply it in the workplace.

Starting with a fact, you first ask the question, "So what?" – in other words, what are the implications of that fact? Why is this fact important?

You then continue asking that question until you've drawn all possible conclusions from it.

The major difference between this and the 5 Whys technique is that appreciation is often used to get the most information out of a simple fact or statement, while 5 Whys is designed to drill down to the root of a problem.

Tips for Using the 5 Whys Technique

Try to move quickly from one question to the next. That way, you'll have the full picture before you jump to any conclusions.
The "5" in 5 Whys is really just a " rule of thumb ." In some cases, you may need to ask "Why?" a few more times before you get to the root of the problem. In other cases, you may reach this point before you ask your fifth "Why?" If you do, make sure that you haven't stopped too soon, and that you're not simply accepting "knee-jerk" responses.
Know when to stop! The important point is to stop asking "Why?" when you stop producing useful responses.

Frequently Asked Questions About 5 Whys

1. what is the 5 whys technique.

The 5 Whys Technique is a problem-solving method involving repeatedly asking "why?" It's a way of quickly getting to the root cause of a situation.

2. Who Invented 5 Whys?

The 5 Whys technique was invented in the 1930s by Sakichi Toyoda, the Japanese industrialist, inventor, and founder of Toyota Industries.

5 Whys Infographic

See our infographic on the 5 Whys and use it to get to the root of your problems!

Bear in mind that appreciation can restrict you to one line of thinking. For instance, once you've answered your first "So what?" question, you might follow a single line of inquiry to its conclusion. To avoid this, repeat the appreciation process several times over to make sure that you've covered all bases.

The 5 Whys strategy is a simple, effective tool for uncovering the root of a problem. You can use it in troubleshooting, problem-solving, and quality-improvement initiatives.

Start with a problem and ask why it is occurring. Make sure that your answer is grounded in fact, and then ask the question again. Continue the process until you reach the root cause of the problem, and you can identify a counter-measure that will prevent it from recurring.

Bear in mind that this questioning process is best suited to simple or moderately difficult problems. Complex problems may benefit from a more detailed approach, although using 5 Whys will still give you useful insights.

[1] Pojasek, R. (2000). 'Asking "Why?" Five Times,' Environmental Quality Management , Volume 10, Issue 1, 79–84. Available here . [Accessed July 1, 2022.]

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Root Cause Analysis with 5 Whys Technique (With Examples)

By Sebastian Traeger

Updated: April 23, 2024

Reading Time: 7 minutes

What Is the 5 Whys Technique?

Example of the 5 whys technique, how to conduct a 5 whys analysis in 5 steps, when to use a 5 whys analysis, using 5 whys template, tips for mastering the 5 whys technique, frequently asked questions about 5 whys.

With over two decades in business – spanning strategy consulting, tech startups and executive leadership – I am committed to helping your organization thrive.

At Reliability, we’re on a mission to help enhance strategic decision-making and operational excellence through the power of Root Cause Analysis, and I hope this article will be helpful!

Our goal is to help you better understand 5 whys techniques by offering insights and practical tips based on years of experience. Whether you’re new to doing RCAs or a seasoned pro, we trust this will be useful in your journey towards working hard and working smart.

The 5 Whys Technique is like peeling an onion – it helps you uncover the underlying reasons behind a problem, layer by layer. By repeatedly asking “why” at least five times, this method digs deep to reveal the root cause of an issue. It’s a simple yet powerful problem-solving approach that aims to get to the heart of the matter rather than just addressing surface-level symptoms.

5 Whys Technique: A method that involves iteratively asking “why” five times to unveil the fundamental cause of a problem.

In essence, the 5 Whys Technique is not just about fixing what’s broken on the surface; it’s about understanding and addressing the deeper issues that lead to problems in the first place.

The 5 Whys Technique is like a detective, uncovering the truth behind recurring problems. Let’s take a look at how this method works in two different scenarios.

Case Study: Manufacturing Defects

Imagine a company that keeps encountering the same manufacturing defects despite various attempts to fix them. By using the 5 Whys Technique, they discovered that the defects were not caused by faulty machinery, as previously assumed, but rather by human error due to unclear operating instructions. This realization led to improved training procedures and clear work guidelines, ultimately eliminating the defects.

Application in Service Industry

Now, consider a service industry struggling with frequent customer complaints and service failures. Through the 5 Whys Technique, it was revealed that these issues stemmed from inadequate staffing levels during peak hours. By addressing this root cause, such as hiring additional staff or adjusting schedules, the service quality can significantly improve, leading to higher customer satisfaction.

These examples illustrate how the 5 Whys Technique can be applied across different sectors to identify and address underlying issues effectively.

Step 1: Identify the Problem

Before diving into a 5 Whys analysis, it’s crucial to clearly identify the problem or issue at hand . This step sets the stage for the entire process and ensures that the focus remains on addressing the right concern. Take the time to gather relevant data, observe patterns, and consult with team members or stakeholders to gain a comprehensive understanding of the problem.

Step 2: Ask ‘Why’ Five Times

Once the problem is clearly defined, it’s time to start peeling back the layers. The process involves asking “why” five times, not necessarily limited to five questions but enough to delve deeper into the underlying causes of the problem . Each “why” serves as a gateway to uncovering additional factors contributing to the issue. This iterative approach helps in identifying not just one cause, but multiple interconnected elements that may be at play.

By consistently probing deeper with each “why,” you can reveal hidden complexities and nuances that may have been overlooked initially. This method allows for a more thorough understanding of the situation, paving the way for effective solutions that address root causes rather than surface-level symptoms.

This structured approach encourages critical thinking and enables teams to move beyond quick fixes towards sustainable improvements.

The 5 Whys Technique is a versatile problem-solving approach that can be applied in various scenarios to uncover root causes and drive continuous improvement. Here are two key situations where the 5 Whys Analysis can be particularly beneficial:

Recurring Issues

The 5 Whys Technique is especially useful when dealing with recurring issues. Whether it’s a manufacturing defect that keeps resurfacing or a persistent customer complaint in the service industry, this method helps identify the underlying reasons behind these repetitive problems. By repeatedly asking “why,” it becomes possible to trace the issue back to its root cause, allowing for targeted solutions that prevent reoccurrence.

Process Improvement

Organizations constantly strive to enhance their processes and workflows for increased efficiency and quality. When seeking to improve existing procedures, the 5 Whys Technique serves as a valuable tool. By systematically analyzing the factors contributing to inefficiencies or bottlenecks, teams can gain insights into how processes can be optimized at their core. This method enables organizations to make informed decisions about process improvements based on a deep understanding of the underlying issues.

In both cases, the 5 Whys Analysis offers a structured yet flexible approach to delve into complex problems, making it an indispensable tool for driving meaningful change and progress within organizations.

When it comes to conducting a 5 Whys analysis, utilizing a structured template can greatly facilitate the process and ensure a comprehensive investigation into the root cause identification. Using RCA software such as EasyRCA can benefit the team by streamlining your 5-why process. Here’s how organizations can benefit from using a template:

Screenshot of 5 Why Root Cause Analysis Software - EasyRCA 5 Why Template

Benefits of Using a Template

Streamlined Process: A well-designed 5 Whys template provides a clear framework for conducting the analysis, guiding teams through the iterative questioning process. This streamlines the investigation, making it easier to navigate and ensuring that no crucial aspects are overlooked.
Thorough Investigation: By following a predefined template, teams are prompted to explore various facets of the problem systematically. This ensures that all relevant factors are considered, leading to a more thorough and insightful investigation into the underlying causes.
Consistent Approach: Templates offer a standardized approach to conducting 5 Whys analyses within an organization. This consistency promotes uniformity in problem-solving methods across different teams or departments, enhancing overall efficiency and effectiveness.

Customizing the Template

Organizations have the flexibility to customize 5 Whys templates according to their specific needs and industry requirements. This adaptability allows for tailoring the template to address unique challenges and incorporate industry-specific considerations. Customization may include:

Adding Industry-Specific Prompts: Tailoring the template by incorporating prompts or questions relevant to particular industries or types of issues being analyzed.
Incorporating Visual Aids: Enhancing the template with visual aids such as flow charts or diagrams can help teams better understand and communicate complex causal relationships.
Iterative Refinement: Regularly reviewing and refining the template based on feedback and evolving organizational needs ensures that it remains aligned with current processes and challenges.

Customizing the template empowers organizations to harness the full potential of the 5 Whys Technique in addressing diverse problems while aligning with their unique operational contexts.

Encouraging Open Communication

In mastering the 5 Whys Technique as a problem-solving method, creating an environment that fosters open communication is paramount. When team members feel comfortable expressing their perspectives and insights, it leads to a more comprehensive exploration of the underlying causes of a problem. Encouraging open communication allows for diverse viewpoints to be considered, providing a holistic understanding of the issue at hand.

By promoting an atmosphere where individuals are empowered to voice their observations and concerns, the 5 Whys analysis can benefit from a rich tapestry of ideas and experiences. This inclusive approach not only enhances the depth of the analysis but also cultivates a sense of ownership and collective responsibility for addressing root causes within the team or organization.

Continuous Improvement Mindset

A key aspect of mastering the 5 Whys Technique is embracing a continuous improvement mindset. Rather than viewing problems as isolated incidents, this approach encourages teams to see them as opportunities for growth and development. By instilling a culture of continuous improvement, organizations can leverage the insights gained from 5 Whys analyzes to drive positive change across various aspects of their operations.

Fostering a mindset focused on continuous improvement entails actively seeking feedback, evaluating processes, and implementing iterative enhancements based on the findings. It involves an ongoing commitment to learning from past experiences and leveraging that knowledge to proactively address potential issues before they escalate. Embracing this mindset ensures that the 5 Whys Technique becomes ingrained in the organizational ethos, leading to sustained progress and resilience in problem-solving efforts.

As we wrap up our exploration of the 5 Whys Technique, let’s address some common questions that may arise regarding this powerful problem-solving method.

What is the primary goal of the 5 Whys Technique?

The primary goal of the 5 Whys Technique is to uncover the root cause of a problem by iteratively asking “why” at least five times. This approach aims to move beyond surface-level symptoms and address the underlying issues that lead to recurring problems.

Is the 5 Whys Technique limited to specific industries or sectors?

No, the 5 Whys Technique is versatile and can be applied across various industries and sectors. Whether it’s manufacturing, healthcare, service, or technology, this method offers a structured yet flexible approach to identifying root causes and driving continuous improvement.

How does the 5 Whys Technique contribute to continuous improvement?

By delving into the fundamental reasons behind problems, the 5 Whys Technique provides organizations with valuable insights for driving continuous improvement. It not only helps in resolving immediate issues but also fosters a culture of ongoing enhancement and development within an organization.

Can the 5 Whys Technique be used for complex problems with multiple contributing factors?

Yes, while initially designed as a simple and straightforward method, the 5 Whys Technique can certainly be applied to complex problems with multiple interconnected factors. By systematically probing deeper into each layer of causality, this technique enables a comprehensive understanding of intricate issues.

I hope you found this guide to 5 whys technique insightful and actionable! Stay tuned for more thought-provoking articles as we continue to share our knowledge. Success is rooted in a thorough understanding and consistent application, and we hope this article was a step in unlocking the full potential of Root Cause Analysis for your organization.

Reliability runs initiatives such as an online learning center focused on the proprietary PROACT® RCA methodology and EasyRCA.com software. For additional resources, visit Reliability Resources .

Root Cause Analysis /

5 whys analysis

Go beyond surface-level symptoms and avoid acting on assumptions. Uncover the root cause of a problem as a team.

Prep Time 5 mins

Run Time 30-60 mins

5 Whys Analysis

5 Whys in action

This software team uses Confluence to find the root cause of an increase in customer support calls.

A non-profit team uses Trello to uncover why a digital fundraising campaign fell short of their goal.

An executive team worked in Miro to uncover why the new CTO they hired is a poor fit for the company.

What you'll need

Video conferencing with screen sharing, digital collaboration tool (see templates), optional templates, atlassian templates, other templates, instructions for running this play, 1. prep 5 min.

Come prepared with a problem statement. It can be something your team is currently facing, or something that happened in the past that needs to be addressed.

For remote teams, create a collaboration document (see optional templates above) and share with the team in advance.

For in-person teams, label a whiteboard with the following columns:

Problem statement 1

Problem statement 2

Problem statement 3

Problem statement 4

Problem statement 5

How can we solve it?

2. Set the stage 5 min

Let your team know the following at the start of the meeting:

We’ll be digging deep to get to the bottom of a problem
We’re here to investigate, not to blame

TIP: CURIOUSER AND CURIOUSER

The 5 Whys Analysis Play works best in a culture that encourages curiosity and learning from mistakes. This kind of environment prevents it from turning into a blame game.

3. Brainstorm 5 min

For your initial problem statement, ask the team, “Why did this happen?

Set a timer for 5 minutes. Have your team add their own answers on the collaboration document or on the whiteboard.

TIP: ASK A DIFFERENT WAY

What caused [problem]?
What led to [problem]?
What are the conditions under which [problem] occurred?
What contributed to [problem]?

4. Choose 1 min

As a team, choose one of the answers to dive into as your next problem statement. Replace your initial problem statement with this one.

TIP: TAKE A VOTE

Vote on problem statements to move forward with. Try Trello Voting Power-Up or have the team add +1 to their chosen statements.

5. Repeat 25 min

Repeat steps 3 and 4 until you’ve asked “why?” a total of 5 times.

TIP: THE FIVE SIX SEVEN EIGHT WHYS

If you still haven’t scratched the surface, keep asking “why” until the team agrees you’ve hit a meaningful level of root cause.

6. Propose solutions 10 min

Once you’ve gotten to the point of root cause, have team members propose solutions to your final problem statement. Choose just one or two solutions to pursue, assign an owner to each solution, and determine when the team can expect to hear back from the owners.

Capture all notes

Post your notes from the session in a place where the whole team can see.

Add the problem statement as a work item to your team’s work board, such as in Jira or Trello.

Ensure you’re checking in on the progress of the proposed solutions at the agreed upon time.

After the first brainstorming step, instead of voting on one problem statement, have the group break out into teams, one for each problem statement. Then follow the rest of the Play in teams to see what root cause each team ends up with.

Still have questions?

Start a conversation with other Atlassian Team Playbook users, get support, or provide feedback.

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The Simple Yet Powerful 5 Whys Method for Effective Problem-Solving

Updated: May 16, 2023 by Lori Kinney

As a child, you were always asking your parents “Why this?” “Why that?” “Why can’t I do this?” “Why can’t I do that?” Little did you know that you were preparing yourself to be a problem-solver looking for root causes when you would grow up.

This article will discuss what is the 5 Why method of looking for a problem’s root cause, how to correctly ask the questions, and what benefits and best practices there might be to help you do a better job of improving your processes.

Overview: What are the 5 Whys?

The 5 Whys technique was developed in the 1930s by Sakichi Toyoda, the Japanese industrialist, inventor, and founder of Toyota Industries. The 5 Whys technique is an iterative, team-driven process that interrogates the problem by asking Why(?) a number of times, usually 5, thus driving the search to uncover the root cause of a problem.

Rather than using the phrase “solutions” once the root cause is found, the 5 Whys uses the term “countermeasures.” A countermeasure is action-oriented and seeks to prevent the problem from happening again, whereas a solution may just seek to deal with the symptoms.

Here is the 5 Why technique in a nutshell:

First, you must have a defined problem. Put together a team to address the problem. Then:

List: Using a white board, flip chart, butcher paper, or other visual display, list five potential reasons for your problem.
Evaluate: Using data, subject matter experts, or experience, evaluate each of the five potential reasons.
Select: Select the one reason that seems to be the most likely potential cause.
List again: Now list five potential reasons for the potential cause that you selected.
Evaluate again: Evaluate those five new potential reasons.
Select again: Again, select the one reason that seems to have the most potential as a root cause.

Repeat the process of list, evaluate, and select as many times as needed until you feel that the root cause has been uncovered. The

Unfortunately, many organizations don’t do the 5 Whys the correct way. Often, they:

Look at the problem
Offer one potential cause
Ask “Why?” for that one cause
And continue one at a time

In the end, you will have only explored five potential causes. Doing it with the list, evaluate, and select approach, you will have assessed 25 potential causes by listing five for each iteration.

3 benefits of the 5 Whys

This technique has been around since the 1930s. It has been shown to work and can be successfully applied to many situations.

1. It is a simple yet powerful tool

With just the use of a flip chart and a few markers, a group of people can usually get to the root cause of a problem relatively quickly.

2. A sking “why” 5 times focuses the team on getting to the root cause

Using this approach in a disciplined fashion will get you to focus on the causes and prevent you from jumping to conclusions as to the solution.

3. Helps engage the people who deal with the problem

Getting input from the people who deal with the problem and making them part of the solution can result in better buy-in and engagement.

Why are the 5 Whys important to understand?

While the 5 Why technique is simple, you must understand the proper mechanics of the method so that you get the best results possible.

It encourages collaborative problem-solving

Getting the team to collaboratively work together is not only important for the 5 Why problem solving session but for any future activities that would improve the process.

You want to focus on improvement, not blame

Do not allow such causes as “ human error,” “employee attitude,” “communication,” and other generic and ill-defined reasons to be used as the root cause.

Understand the importance of having support from leadership

Hopefully, in the end, the team will come up with a number of countermeasures that will remove the root cause(s) of a problem. It will usually fall upon leadership to provide the resources to make the change. Avoid future frustration by having management on board with this technique from the beginning.

An example of the 5 Whys in use

An example is in order.

You are on your way home from work, and your car stops:

Why did your car stop? Because it ran out of gas.
Why did it run out of gas? Because I didn’t buy any gas on my way to work.
Why didn’t you buy any gas this morning? Because I didn’t have any money.
Why didn’t you have any money? Because I lost it all last night in a poker game.

This example should illustrate the importance of digging down beneath the most proximate cause of the problem. Failure to determine the root cause assures that you will be treating the symptoms of the problem instead of its cause, in which case, the disease will return — that is, you will continue to have the same problems over and over again.

Also note that the actual numbers of whys is not important as long as you get to the root cause. One might also ask, “Why did you lose all your money in the poker game last night?”

Here’s another example. The Washington Monument was disintegrating:

Why? Use of harsh chemicals
Why? To clean pigeon poop
Why so many pigeons? They eat spiders and there are a lot of spiders at monument
Why so many spiders? They eat gnats and lots of gnats at monument
Why so many gnats? They are attracted to the light at dusk.

Countermeasure: Turn on the lights at a later time.

3 best practices when thinking about the 5 Whys

Doing the 5 Whys is simple, but not easy. Keep the team on task and take advantage of the team members’ knowledge, experience, and enthusiasm.

1. Don’t try to do this alone; use a group of people involved in the process

Five heads are better than one. Select a diverse group of team members to get the widest perspective.

2. Focus on counter measures rather than solutions

The solution to a headache is to take two aspirin. The countermeasure to a headache is to find out what is causing it and remove it.

3. Be open and respectful of everyone’s input and participation

Everyone’s idea has value. You never know who might hold the hidden gem. Listen and be respectful so people will feel comfortable offering their ideas — you’ll also have better buy-in once you find the root cause.

Frequently Asked Questions (FAQ) about the 5 Whys

Can i ask more than 5 whys .

Yes. You can ask more than five or less than five. The key is, how many questions does it take to get to what appears to be the root cause.

Can I use the computer to do the 5 Why exercise?

It’s recommended that you use something more tactile like flip charts. This way, you can tear them off and hang them on the wall for everyone to see. The more visual you make the work, the better.

Should my manager run the 5 Why session or someone else?

Since the manager often has a stake in the outcome of the process, it might be best to use a neutral facilitator who can help keep the team on task, ask the right questions, and not get defensive when the potential causes are mentioned.

The 5 Whys wrapped up

The 5 Whys is an iterative, team-based approach to asking questions about the potential causes of a problem. Once the problem is defined, the potential causes should be listed, evaluated, and selected, and then repeated as many times as necessary to get to the root cause.

Once the root cause(s) is identified, the team should recommend specific, action-oriented countermeasures to mitigate or eliminate the root cause of the problem. Remember, don’t just address the symptoms; you must find the underlying cause, otherwise the problem will resurface sometime in the future.

About the Author

Lori Kinney

What is the 5 Whys framework?

Use the 5 whys to transform your problem-solving approach.

The 5 Whys framework is a problem-solving technique used to identify the root cause of a problem . It’s a simple but powerful way to uncover the underlying reasons behind a problem by asking the question “why” repeatedly. By doing so, you can delve beyond the symptoms and surface-level causes of a problem and reach the fundamental cause that is contributing to the issue. And by addressing the root cause, you have a better chance of implementing effective solutions and preventing the problem from recurring.

Dive into the 5 Whys: Origins, basics, and benefits

Let's demystify the 5 Whys and discover:

What is it?

How does it help identify the root cause of problems?

How does it lead to more effective resolutions?

We'll highlight the benefits that it brings to the table after we provide you with the origins.

Origins of the 5 Whys: From Toyota to today

The 5 Whys technique, a cornerstone in the Toyota Production System, was initially employed to zero in on the root cause of manufacturing issues. The ultimate aim of the approach was to eliminate waste, increase efficiency, and improve quality in manufacturing processes.

With applications beyond the realm of manufacturing, many different industries have adopted the 5 Whys technique over time, demonstrating its powerful ability to drill down to the heart of problems.

Potential of the 5 Whys: Benefits and impact

Incorporating the 5 Whys technique into your problem-solving arsenal brings many benefits, including enhanced efficiency and amplified productivity. It also fosters a proactive problem-solving attitude within your team.

Using the 5 Whys approach is especially beneficial as it hones in on the root cause of issue, which helps prevent its recurrence in the future. By taking corrective actions at the source, businesses can avoid repeatedly dealing with the same issue.

Mastering the 5 Whys: Step-by-step guide

Embarking on a 5 Whys journey is akin to mining for gold — digging through layers to unearth the precious nugget — the root cause of your problem.

Here's your step-by-step guide to ensure a successful excavation with the 5 Whys template .

Step 1: State your problem

Your journey with the 5 Whys begins by clearly stating your problem. This crucial first step lays the groundwork for the entire analysis.

Step 2: Ask your first Why?

Now it's time to get to work. With your problem defined, pose your first "Why" question. The question should address the problem you've just stated.

Step 3: Probe deeper with more Whys

Don't stop there! Keep probing with more "Why" questions. Each question should be a response to the previous answer. Per the classic technique, you'll typically ask five times. Remember, the goal is to dig deeper into the root cause.

Step 4: Unearth the root cause

You'll know you've hit the root cause when your "Why" questions no longer produce meaningful responses. More than likely, you’ve found the core issue that, if addressed, will prevent the problem from recurring.

Step 5: Develop and implement your solution

It's time to take action with the root cause in your sights. Develop a solution that tackles the root cause directly rather than just dealing with surface-level symptoms. And remember, the proof is in the pudding. Implement your solution and observe the effects.

5 Whys in action: Real-world applications and examples

To truly appreciate the 5 Whys, you have to see it in action. We'll explore how the 5 Whys technique is used for root cause analysis in UX Design by delving into a detailed example, demonstrating how to navigate user experience challenges.

UX Design case study: Navigating user experience challenges

Let's take a hypothetical scenario where we encounter a UX Design problem that'll benefit from using the 5 Whys method.

Initial problem : Our latest app design needs to improve user navigation.

Application of the 5 Whys method:

Why is navigation difficult? Users need help finding the search function.

Why are users having trouble finding the search function? The search function needs to be more easily visible.

Why isn't the search function easily visual? Because it's located within a menu, not on the main screen.

Why is it placed on a menu? We wanted to keep the main screen uncluttered.

Why'd we want to keep the main screen uncluttered? It'd enhance the user experience.

Solution implemented: We added a prominent search bar on the app's main screen.

Outcome: user complaints about navigational difficulties were reduced by 50%, leading to an increase in app usage and user satisfaction

Software development: Debugging with precision

For developers, the 5 Whys is a powerful tool for debugging. Let's walk through a hypothetical situation where code goes rogue.

Problem statement:

A recently launched app crashes whenever users try to sign up.

Question: Why does the app crash when users try to sign up?

Answer: Because there's an unhandled exception in the sign-up module

Second Why?

Q: Why is there an unhandled exception in the sign-up module?

A: Because it doesn't handle a case where a new user's email is already in the database.

Q: Why doesn't it handle the case where a new user's email is already in the database?

A: Because there's a missing condition, check for duplicate emails in the code.

By identifying and fixing these common missteps and pitfalls, you'll enhance your usage of the 5 Whys technique. This'll lead to precise root cause detection and practical solutions that address the issues.

Amplifying the 5 Whys with Fishbone Diagrams

You can amplify the 5 Whys by pairing it with a fishbone diagram , also known as the Ishikawa Diagram. This combination enhances problem-solving by mapping cause-and-effect relationships, aiding understanding and decision-making in complex projects.

To combine these methodologies, start by creating a fishbone diagram and map the different categories related to the main problem and their potential causes. For each potential cause, use the 5 Whys technique to explore the underlying reasons and identify the root cause for each branch on the diagram. The 5 Whys analysis will help you to challenge assumptions and discover the fundamental reasons driving each cause in a structured manner.

Miro has an easy-to-customize fishbone diagram template that can help you get started.

Perfecting your 5 Whys approach

To fully harness the power of the 5 Whys, it's crucial to adopt best practices and dodge common pitfalls.

Follow these best practices to perfect your use of the 5 Whys:

Be consistent

Consistency in the 5 Whys lies in persistent probing. Don't stop at initial reasons — repeatedly maintain your Why inquiries. This diligent uncovering of layers helps reveal the root cause.

Beware of assumptions

Assumptions can compromise the 5 Whys effectiveness. Stay on path and validate each Why with data. This grounding ensures your conclusions are fact-based, not assumption-driven.

Keep the big picture in mind

It's crucial to zero in on the problem, but don't let this tunnel vision distract you from the broader perspective. Effective solutions shouldn't only tackle the immediate problem, but they should also seamlessly blend with your overarching objectives and strategies.

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5 Whys: Examples, explanations, and how to find the causes of problems

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The five whys method: how to unlock innovative ideas

July 13, 2023 by MindManager Blog

In this article, we’ll delve into the powerful method of the five whys, which seamlessly combines brainstorming and problem-solving techniques . Find out how this method can help you determine the reasons behind problems, untangle issues, and devise clever solutions.

What is the five whys root cause analysis?

The five whys root cause analysis is a problem-solving technique used to identify the causes of an issue by asking, “Why?” repeatedly. It aims to uncover factors contributing to a problem rather than addressing surface-level details.

The process involves starting with a problem statement and asking “Why?” to understand the immediate cause. The answer to the first “Why?” is then used to ask the second “Why?”. This recurring questioning continues until you reach the root cause of the problem or until it is no longer productive.

The five whys method is used to dig deeper into a problem. By repeatedly asking “Why?” you can uncover apparent causes and less obvious factors contributing to the issue.

Why use the five whys method?

The five whys approach is effective for several reasons:

It promotes a thorough investigation of the problem, preventing rash conclusions and superficial explanations.
It encourages you to investigate underlying causes rather than surface level ideas. This helps you to address the problem at its core and leads to more effective and sustainable solutions.
It stimulates critical thinking and analysis because it requires individuals to think objectively about each answer to determine if it’s a symptom or a real cause. This mindset helps find the root causes and prevent the problem from reoccurring.
It facilitates learning and continuous improvement. By understanding the problem in full, organizations can enforce targeted actions. This improves processes, systems, and decision-making to prevent similar issues in the future.

Overall, the five whys root cause analysis is a powerful tool for problem-solving. By promoting detailed investigation, critical thinking, and learning, the method helps to develop effective strategies for improvement.

The five whys method in ten steps

The five whys methodology typically requires a team of individuals with diverse expertise and perspectives. This can include stakeholders, subject matter experts, and individuals responsible for enforcing the solutions.

The result of the five whys method is the ability to label a problem’s root cause and create a road map for action. By addressing the root cause, the five whys technique also prevents se recurrence of the problem, improve processes, and foster a culture of continuous improvement within the organization.

The key steps in the five whys methodology are as follows:

Step 1: State the problem

Clearly articulate the problem or issue that needs to be addressed.

Step 2: Build a team of brainstormers

Gather a cross-functional team of individuals with knowledge and experience related to the problem.

Step 3: Ask “Why?” at least five times

Begin by asking why the problem occurred, and then continue asking “Why?” for each successive answer, delving deeper into the causes of the problem. Aim to reach the root cause by the fifth “Why?”.

Step 4: Analyze, examine, and brainstorm

Once the team identifies the root cause, analyze it and brainstorm to explore potential solutions.

Step 5: Confirm the root cause of the issue

Validate the identified root cause by assessing its alignment with the problem and the available evidence. Ensure that it is a genuine cause and not just a symptom.

Step 6: Enforce corrective actions

Develop and implement appropriate corrective actions that directly address the root cause. These actions should prevent the problem from recurring.

Step 7: Monitor, observe, and evaluate the results

Continuously monitor the effectiveness of the implemented solutions and assess their impact on resolving the problem.

Step 8: Revise and repeat

If the problem persists or new issues arise, repeat the five whys process to reassess and adjust the analysis and solutions accordingly.

Step 9: Communicate and document your findings

Maintain clear communication within the team and document the problem, root cause, and implemented solutions for future reference and organizational learning.

Step 10: Encourage continuous improvement

Encourage a culture of ongoing problem-solving and learning within the organization. Use the five whys process insights to improve processes, systems, and decision-making.

Five whys example: Identifying a root cause problem

As stated, the five whys method helps identify the root cause of an issue. In this example, the five whys help a team get to the bottom of a production problem.

The problem : The production line in a manufacturing company is experiencing frequent breakdowns, leading to delays and reduced productivity. The team uses the five whys to understand the problem from the inside out.

Q: Why did the production line break down?

A: Because a critical machine overheated and shut down.

Q: Why did the machine overheat and shut down?

A: Because the cooling system failed to function properly.

Q: Why did the cooling system fail to function properly?

A: Because the coolant levels were consistently low.

Q: Why were the coolant levels consistently low?

A: Because there was a leak in the coolant reservoir.

Q: Why was there a leak in the coolant reservoir?

A: Because the reservoir was damaged due to improper maintenance.

Root Cause : The root cause of the production line breakdown is the lack of proper maintenance, resulting in a damaged coolant reservoir and a coolant leakage.

Based on this analysis, the company can now focus on implementing corrective actions that address the root cause. This may involve improving the maintenance schedule, conducting regular inspections, and repairing or replacing damaged equipment.

By addressing the root cause, the company can prevent future breakdowns and improve the overall efficiency and productivity of the production line.

Five whys example: Brainstorming a solution

The five whys technique can be used to brainstorm to find the best solution to a problem. Below is a brainstorming example of how the five whys can be used:

Problem : The sales of a new product have been declining rapidly. The team uses the five why method to brainstorm and find a solution.

Q: Why are the sales of the new product declining?

A: Because customers are finding the price too high compared to similar products in the market.

Q: Why do customers find the price too high?

A: Because they perceive the value provided by the product to be lower than its price.

Q: Why do customers perceive the value to be low?

A: Because the product lacks certain features that competitors’ products offer.

Q: Why does the product lack those features?

A: Because the development team did not conduct thorough market research to identify customer needs and preferences.

Q: Why didn’t the development team conduct thorough market research?

A: Because there was a lack of resources and time allocated for proper market analysis.

Solution : Based on the five whys analysis, increasing sales of the new product could involve the following:

Conducting comprehensive market research to identify customer needs and preferences.
Incorporating the missing features that competitors’ products offer.
Reevaluating the pricing strategy to align with the perceived value of customers.
Allocating adequate resources and time for market analysis and product development.

By addressing these solutions, the company can improve the product’s competitiveness, better meet customer expectations, and potentially increase sales.

The five whys method helps in brainstorming by revealing the underlying causes and guiding the identification of appropriate solutions.

The five whys tips checklist

If you’re looking to use the five whys method for brainstorming or solving a problem, use these tips to help:

Dig deeper with “How?”. In addition to repeatedly asking “Why?”, incorporate “How?” questions to explore the process that led to the problem.
Encourage participation from all team members. Ensure that all team members have an opportunity to add their insights and perspectives.
Avoid assigning blame. The method is not about finding fault or blaming individuals. Instead, focus on understanding the systemic causes and identifying solutions collaboratively.
Use visual aids. Utilize visual aids such as flowcharts, diagrams, or mind maps to visualize cause-and-effect relationships.
Seek outside perspectives. If necessary, involve external experts or advisors who can provide fresh insights and challenge existing ideas.
Consider multiple root causes. Be open to the possibility that there may not be a definitive root cause. Explore multiple causes to gain a complete understanding.

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Elevate your ideation sessions and maximize your team’s potential. Sign up for a free trial now and unleash the power of the five whys brainstorming method with MindManager!

Five whys frequently asked questions (FAQs)

Below are three commonly asked questions about the five whys technique and how you and your team can use it to solve problems.

What is the five whys root cause analysis?

The five whys root cause analysis is a method that involves asking “Why?” over and over to uncover the underlying cause of a problem.

By continuously diving deeper into the causes, you can identify the actual root cause and provide insights for problem-solving and preventive measures.

What are the key steps in the five whys method?

The ten key steps in the five whys method include:

State the problem.
Build a team of brainstormers.
Ask “Why” at least five times.
Analyze, examine, and brainstorm.
Confirm the root cause of the issue.
Enforce corrective actions.
Monitor, observe, and evaluate the results.
Revise and repeat.
Communicate and document your findings.
Encourage continuous improvement.

What types of problems can five whys help solve?

The five whys method can help solve various problems across many domains. It is particularly effective for addressing complex or recurring issues that require deeper understanding and systematic problem-solving.

It can be applied to problems related to:

Product defects
Process inefficiencies
Customer complaints
Service failures
Project delays
Interpersonal conflicts.

By identifying the underlying causes and root issues, the five whys method enables organizations to implement targeted solutions and prevent the problems from recurring.

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Root Cause Analysis – The 5 Whys Technique

This elementary and often effective approach to problem-solving promotes deep thinking through questioning, and can be adapted quickly and applied to most problems. For example, asking “Why?” may be a favorite technique of your three-year-old child in driving you crazy, but it could teach you a valuable problem-solving technique.

“If you don’t ask the right questions, you don’t get the right answers. A question asked in the right way often points to its answer. Asking questions is the ABC of diagnosis. Only the inquiring mind solves problems.” – Edward Hodnett

The “5 Whys” is a simple problem-solving technique that helps you to get to the root of a problem quickly, which was originally developed by Sakichi Toyota. It was used within the Toyota Motor Corporation during the evolution of its manufacturing methodologies. It is a critical component of problem-solving training, delivered as part of the induction into the Toyota Production System.

How to Conduct 5 Whys Analysis?

When you’re looking to solve a problem, start at the result and work backward (toward the root cause), continually asking: “Why?” You’ll need to repeat this over and over until the root cause of the problem becomes apparent.

The 5 Whys strategy involves looking at any problem and asking: “Why?” and “What caused this problem?” Very often, the answer to the first “why” will prompt another “why” and the answer to the second “why” will prompt another and so on; hence the name the 5 Whys strategy.

The 5 Whys exercise is vastly improved when applied by a team and there are five basic steps to conducting it:

Write down the specific problem. Writing the issue helps you formalize the problem and describe it completely. It also helps a team focus on the same problem.
Ask “Why” the problem happens and write the answer down below the problem.
If the answer you just provided doesn’t identify the root cause of the problem that you wrote down in Step 1, ask “Why” again and write that answer down.
Loopback to step 3 until the team is in agreement that the problem’s root cause is identified. Again, this may take fewer or more times than five Whys.
After settling on the most probable root cause of the problem and obtaining confirmation of the logic behind the analysis, develop appropriate corrective actions to remove the root cause from the system.

Edit this Diagram

5 Whys Example

The vehicle will not start. (The problem)

Why? – The battery is dead. (First why)
Why? – The alternator is not functioning. (Second why)
Why? – The alternator belt has broken. (Third why)
Why? – The alternator belt was well beyond its useful service life and not replaced. (Fourth why)
Why? – The vehicle was not maintained according to the recommended service schedule. (Fifth why, a root cause)

Note: A 5 Whys analysis sometime could be taken further to a sixth, seventh, or higher level, but five iterations of asking why are generally sufficient to get to a root cause.

5-Whys Criticisms

Here are each of the criticisms as listed on the Wikipedia:

Stopping at symptoms, not the root cause
Limited by the investigator’s knowledge.
Not asking the right Why questions.
Not repeatable – Different people build different 5 Whys.
The tendency to isolate a single root cause

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Guide: 5 Whys

Daniel Croft

Daniel Croft is an experienced continuous improvement manager with a Lean Six Sigma Black Belt and a Bachelor's degree in Business Management. With more than ten years of experience applying his skills across various industries, Daniel specializes in optimizing processes and improving efficiency. His approach combines practical experience with a deep understanding of business fundamentals to drive meaningful change.

Last Updated: May 9, 2023
Learn Lean Sigma

5 Whys is a problem-solving technique used to get to the root cause of problems by asking the question of Why multiple times, but often 5 times giving it the name “5 Whys”. This allows people to address the root cause of issues instead of the symptoms of the root causes which is often what is seen as the problem.

Like a doctor diagnosing an issue such as neck pain, a painkiller will only address the symptoms of the neck pain and not the root cause of the pain. By getting to the root cause you can ensure a long-term fix to the root cause of the neck pain which could be caused by seating positions and not taking painkillers which is a short-term fix.

What is the 5 whys.

The 5 Whys is a root cause analysis problem-solving technique that aims to identify the root cause of a problem by repeatedly asking the question “Why?” five times or until the core issue is unveiled. Developed within the Toyota Production System , it’s one of fundamental tools in the Lean Six Sigma methodology.

Here’s how it works:

Begin with a clear and concise problem statement.
Ask “Why?” the problem occurred. Document the answer.
If this answer doesn’t identify the root cause, ask “Why?” again and document the subsequent answer.
Continue this process until you’ve either asked “Why?” five times or the root cause has been identified.

Lets go through an example, let’s say a machine stopped working:

Why? – The machine’s fuse blew.
Why? – The machine was overloaded.
Why? – There wasn’t adequate training on machine capacity.
Why? – Training materials were outdated.
Why? – There’s no review process for updating training materials.

In this case, the root cause is the lack of a review process for training materials, and addressing this will prevent similar issues in the future. Only treating the symptom in this situation would have been to change the fuse, for it then to regularly blow and cause additional downtime.

This is a good example where a machine stopping working’s root cause is cause by an issue what would not be obvious is first glace at the symptom of the problem and provides a clear example that root cause analysis is important to ensure that solutions are not jumped to before a through root cause analysis is conducted.

Why is the 5 Whys Important?

Understanding the 5 Whys is important because identifying symptoms of a problem is not the same as uncovering its root cause. If you only address symptoms this provides only temporary solution to the problem. However, understanding and resolving the root cause can prevent the issue from reoccurring.

The 5 Whys Problem-Solving technique is also useful for:

Problem Prevention: By identifying the root cause of the problem, businesses can implement long-term solutions, leading to more robust systems and processes and prevent the problem reoccurring.
Cost-Efficiency: Addressing root causes is often more cost-effective in the long run as it prevents recurrence and the associated costs of repeated problem-solving which usually involves the same people constantly firefighting the same issues such as repeated machine breakdowns.
Improved Processes: Regular use of the 5 Whys to identify the root causes of problems can highlight weaknesses in processes, leading to continuous improvement and optimization processes.
Empowerment: The use of 5 Whys by individuals a positive culture that promotes a deeper understanding of systems and processes, empowering teams to take ownership and responsibility in addressing issues.

How to Conduct a 5 Whys Root Cause Analysis?

Step 1: define the problem.

This is an important step as if the problem is not defined effectively it could result in focusing in the wrong problem. A good method for this could be to use the 5W1H Is/Is Not Problem solving technique to gain a common understanding of that the problem is.

When stating the problem you are going to conduct a 5 Whys on it is important to be specific about the issue and avoid ambiguous descriptions. Additionally, where data and information is available this should be collected and used as evidence that points to the actual problem rather than opinions of the problem.

Step 2: Ask the First “Why?”

Now you have a clear problem definition you should ask the question “Why did that happen?” This should be done to understand the problem without making assumptions and should be done with supporting facts and data that backs up the initial answer to the question.

Step 3: Continue to Ask Why?

Now you should have an answer to the first why. This should form the next step and ask why did that happen. This ensures you dont settle for the inisital surface-level answer or symptoms of the real problem and pushes you to understand the underlying issues.

When you continue to ask why you should:

Continuously question the previous answer
Challenge answer that seem like assumptions and lack evidence to support them to avoid going down the wrong route.

Step 4: Continue the Process

Keep the questioning focused on the problem
If you feel the questioning is going off track revert back to what the initial problem definition.
Ensure each answer provided logically leads to the next “Why?”
The 5 Whys process then concludes when further questions leads to no further valuable answers are given or the when the root cause of the issues becomes clear.

Step 5 Implement Solutions

Once you have identified the root cause the you need to address it by implementing a solution to prevent the problem reoccuring.

This should be a case of developing an actionable solution that address the root cause of the issue and not preventing the symptoms as addressing the symptom will likely cause the issue to reappear elsewhere.

Make sure you test the solutions to ensure they are effective in addressing the root cause, you should then continue to monitor the process over time to confirm the problem did not reappear in the same place or elsewhere.

If the problem does not re appear congratulations you have solved the problem!

An Example of 5 Whys Analysis

Below is a good example of a 5 Whys analysis done in a situation where there was a production downtime.

5 Whys Corrective and Preventive Actions Lean Six Sigma Tools Example of a 5 whys analysis bening done on production down time

To summarize, the 5 Whys process is an effective problem-solving tool that can assist businesses in identifying the root cause of a problem and developing effective solutions. Teams can delve deep into underlying issues and develop targeted solutions that address the root cause of the problem by asking “why” multiple times.

The five steps of the 5 Whys process – defining the problem, asking “why” once, asking “why” more times, developing a solution, implementing the solution, provide a clear framework for problem-solving and can help ensure that the problem is effectively resolved. The 5 Whys process encourages teams to think critically and systematically, resulting in long-term solutions that are effective, targeted, and sustainable.

Benjamin, S.J., Marathamuthu, M.S. and Murugaiah, U., 2015. The use of 5-WHYs technique to eliminate OEE’s speed loss in a manufacturing firm. Journal of Quality in Maintenance Engineering , 21 (4), pp.419-435.

A: The 5 Whys technique is a problem-solving method that involves asking “why” multiple times to uncover the root cause of a problem or issue.

A: The 5 Whys technique involves repeatedly asking “why” to identify the underlying cause of a problem. After asking “why” five times or until the root cause is revealed, you can develop effective solutions to address the issue.

A: The primary purpose of the 5 Whys technique is to identify and address the root cause of a problem. It helps organizations and individuals go beyond surface-level symptoms and understand the deeper issues affecting their processes or systems.

A: The 5 Whys technique is best used when you encounter a problem or issue that needs to be resolved. It is particularly useful for complex problems, recurring issues, or situations where multiple factors contribute to the problem.

A: Yes, the 5 Whys technique can be applied to any industry or field. It is commonly used in manufacturing, engineering, healthcare, software development, project management, and various other sectors.

A: While the technique is called the “5 Whys,” the number of “whys” you need to ask may vary. The goal is to keep asking “why” until you reach the root cause of the problem, which may require more or fewer than five iterations.

A: Yes, there are a few limitations to consider when using the 5 Whys technique. It relies on the skill and knowledge of the people involved, and it may oversimplify complex problems. Additionally, it assumes a linear cause-and-effect relationship, which may not always be accurate.

A: Yes, the 5 Whys technique can be used in a group setting. In fact, involving multiple perspectives can enhance the effectiveness of the technique and lead to more comprehensive problem-solving.

Daniel Croft is a seasoned continuous improvement manager with a Black Belt in Lean Six Sigma. With over 10 years of real-world application experience across diverse sectors, Daniel has a passion for optimizing processes and fostering a culture of efficiency. He's not just a practitioner but also an avid learner, constantly seeking to expand his knowledge. Outside of his professional life, Daniel has a keen Investing, statistics and knowledge-sharing, which led him to create the website learnleansigma.com, a platform dedicated to Lean Six Sigma and process improvement insights.

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The Power of the Five Whys: Drilling Down to Effectively Problem-Solve

What is the “5 whys” method, the power of asking “why”, when the 5 whys should be used, how to utilize the 5 whys technique, five whys examples, other ways of improving problem-solving.

It’s a fact of life that things don’t always go according to plan. When facing mistakes or challenges, asking “why”—especially if you do it repeatedly—can help uncover deeper layers of understanding so you can identify potential solutions.

The question “why” can be used in problem-solving as a powerful technique that helps us dig deeper, challenge assumptions, and think critically. After all, if you’re not sure why a problem exists in the first place, it’s very difficult to solve it.

The “Five Whys” method (also called “5 Whys Root Cause Analysis”) can specifically help in examining beliefs, behaviors, and patterns to shine a light on areas for improvement. The Five Whys have other benefits too, including encouraging collaboration and communication since this strategy promotes open dialogue among team members or partners. It also helps generate effective and lasting solutions that can prevent similar issues from resurfacing in the future.

In this article, learn how to use the Five Whys to save yourself or your company from wasting time and money and to address important issues at their source before they escalate.

The “Five Whys” is a technique commonly used in problem-solving to find the root causes of problems . This type of analysis can be applied to various situations, including within companies and relationships, to gain deeper insights and understandings of challenges and obstacles. The method involves “drilling down” by repeatedly asking “why”—typically five times or more—to get to the underlying causes or motivations behind a particular issue. Overall, it’s a way to figure out causes and effects related to a situation so that solutions can be uncovered.

“Effective problem solving can help organizations improve in every area of their business, including product quality, client satisfaction, and finances.” Jamie Birt , Career Coach

Here are a few reasons why asking “why,” or practicing the Five Whys, is important in problem-solving:

Identifies underlying issues and root causes: Repeatedly asking “why” helps peel back the layers of a problem to get closer to the heart of what’s not working well. The goal is to define the real issue at hand to address its underlying causes. Understanding root causes is crucial because it enables you to address issues at their source rather than simply dealing with surface-level effects.
Promotes critical thinking: Critical thinking refers to the process of objectively and analytically evaluating information, arguments, or situations. To engage in critical thinking and analysis, we need to ask “why,” usually over and over again. This encourages us to develop a more nuanced understanding of a problem by evaluating different factors, examining relationships, and considering different perspectives. Doing so helps lead to well-reasoned judgments and informed decisions.
Uncovers assumptions: The opposite of assuming something is remaining open-minded and curious about it. Albert Einstein once said , “The important thing is not to stop questioning. Curiosity has its own reason for existing.” Asking “why” prompts you to challenge preconceived notions you may not even realize you have. Often, we make assumptions about a problem or its causes without having all the information we need. By gaining a fresh perspective, we can consider alternative solutions.
Generates insights: The Five Whys can lead to valuable discoveries and potential fixes by uncovering hidden connections. These insights can guide us toward innovative solutions that prevent similar problems from worsening or happening again.

“Curiosity has been identified as a characteristic of high-performing salespeople, and having a tool and system that fosters curiosity in your team is extremely helpful.” Alexander Young, Forbes

Any time a problem needs to be clarified and solved, the Five Whys can help. This flexible technique can be adapted to different situations, including personal and professional ones. For example, it’s useful when there are complications within businesses that are causing a loss of profits or when arguments occur among family members or partners. Eric Ries from Harvard Business Review points out that start-ups can especially benefit from the Five Whys to test and refine procedures, ideas, products, and processes.

To get the most out of the Five Whys, include people with personal knowledge of the problem, processes, and systems involved in the analysis, such as employees and customers. This means that if a leadership team, for example, wants to use the Five Whys to improve customer engagement, actual customers and customer service representatives would be ideal people to include in the discussion.

Here are examples of situations in which the Five Whys can be utilized:

Troubleshooting business processes or operations issues, such as delivery or customer service concerns.
Identifying the reasons behind personal challenges or recurring problems, such as disputes between bosses and employees.
Analyzing project failures or setbacks, such as missed deadlines, to find underlying causes.
Understanding customer complaints or dissatisfaction to improve products or services.
Improving communication, teamwork, and client relationships.

Sakichi Toyoda (1867–1930) was a Japanese inventor and industrialist known for his business ventures, including founding the Toyota Motor Corporation. Toyoda is credited with developing the Five Whys method in the 1930s, which he used to support continuous improvement within his companies .

For example, within Toyota Production System (TPS), key goals included eliminating waste, improving efficiency, and ensuring quality. Toyoda used the Five Whys to identify problems within his company and to find ways to resolve them to improve production and customer satisfaction. He once stated , “By repeating why five times, the nature of the problem as well as its solution becomes clear.”

“The beauty of the [Five Whys] tool is in its simplicity. Not only is it universally applicable, it also ensures that you don’t move to action straight away without fully considering whether the reason you’ve identified really is the cause of the problem.” Think Design

The Five Whys works by drilling down to a main underlying cause. The answer to the first “why” should prompt another “why,” and then the answer to the second “why” should continue to prompt more “whys” until a root cause is identified.

Follow these steps to implement the Five Whys:

1. Identify the Initial Problem: Clearly define the problem you want to address. Be specific, such as by including details that help with the analysis. Make sure to clearly articulate the issue by breaking it down into smaller components to ensure everyone involved has a thorough understanding of the situation.

2. Ask “Why?”: Start by asking why the problem occurred. Answer your own question. The answer becomes the basis for the next “why” question.

3. Repeat the Process Five or More Times: Continue asking “why” about the previous answer, iterating at least five times or until you reach a point where the root cause of the problem becomes apparent.

4. Analyze and Take Action: Once you have identified the root cause, analyze potential solutions and take appropriate action.

Here’s a template that you can use to make the process simple:

Problem Statement: (One sentence description of the main problem)

Why is the problem happening? (Insert answer)
Why is the answer above happening? (Insert answer)

Root Cause(s)

To test if the root cause is correct, ask yourself the following: “If you removed this root cause, would this problem be resolved?”

Potential Solutions:

List one or more ways you can resolve the root cause of the problem.

The Five Whys method is not a rigid rule but rather a flexible framework that can be adjusted based on the complexity of the problem. You may need to ask “why” only three times or more than five times, such as 7 to 9 times, to nail down the main underlying cause. It’s not the exact amount of “whys” you ask that matters, more so that you’re really investigating the situation and getting to the root of the issue.

Here are two examples of how the Five Whys technique can be used to problem-solve:

Example 1: Machine Breakdown

Problem Statement: A machine in a manufacturing facility keeps breaking down.
Why did the machine break down? The motor overheated.
Why did the motor overheat? The cooling system failed.
Why did the cooling system fail? The coolant pump malfunctioned.
Why did the coolant pump malfunction? It wasn’t properly maintained.
Why wasn’t the coolant pump properly maintained? There was no regular maintenance schedule in place.
Root Cause: The lack of a regular maintenance schedule led to the coolant pump malfunction and subsequent machine breakdown.
Solution: Implement a scheduled maintenance program for all machines to ensure proper upkeep and prevent breakdowns.

Example 2: Orders Not Being Fulfilled On Time

Problem Statement: The order fulfillment process in an e-commerce company is experiencing delays.
Why are there delays in the order fulfillment process? The warehouse staff is spending excessive time searching for products.
Why are they spending excessive time searching for products? The products are not organized efficiently in the warehouse.
Why are the products not organized efficiently? There is no standardized labeling system for product placement.
Why is there no standardized labeling system? The inventory management software does not support it.
Why doesn’t the inventory management software support a labeling system? The current software version is outdated and lacks the necessary features.
Root Cause: The use of outdated inventory management software lacking labeling functionality leads to inefficient product organization and delays in the order fulfillment process.
Solution: Upgrade the inventory management software to a newer version that supports a standardized labeling system, improving product organization and streamlining the order fulfillment process.

“Great leaders are, at their core, great problem-solvers. They take proactive measures to avoid conflicts and address issues when they arise.” Alison Griswold , Business and Economics Writer

Problem-solving is a skill that can be developed and improved over time. The Five Whys method is most effective when used in conjunction with other problem-solving tools and when utilized in a collaborative environment that encourages open communication and a willingness to honestly explore underlying causes. For the method to work well, “radical candor” needs to be utilized, and constructive feedback needs to be accepted.

Here are other strategies to assist in problem-solving, most of which can be used alongside the Five Whys:

Gather and analyze information: Collect relevant data, facts, and information related to the problem. This could involve conducting research, talking to experts, or analyzing past experiences. Examine the information you’ve gathered and identify patterns, connections, and potential causes of the problem. Look for underlying factors and consider both the immediate and long-term implications.
Have a brainstorming session: Collaborate with colleagues, seek advice from experts, or gather input from stakeholders. Different perspectives can bring fresh ideas. Gather a group of teammates and get out a whiteboard and a marker. Create a list of opportunities or problems and potential solutions. Encourage creativity and think outside the box. Consider different perspectives and approaches.
Draw a cause-and-effect diagram: Make a chart with three columns, one each for challenges, causes, and effects. Use this to come up with solutions, then assess the pros and cons of each potential solution by considering the feasibility, potential risks, and benefits associated with each option.
Develop an action plan: Once you’ve selected the best solution(s), create a detailed action plan. Define the steps required to implement the solution, set timelines, and then track your progress.

Want to learn more about problem-solving using critical thinking? Check out this article:

Use Critical Thinking Skills to Excel at Problem-Solving

Leaders Media has established sourcing guidelines and relies on relevant, and credible sources for the data, facts, and expert insights and analysis we reference. You can learn more about our mission, ethics, and how we cite sources in our editorial policy .

American Institute of Physics. Albert Einstein Image and Impact . History Exhibit. https://history.aip.org/exhibits/einstein/ae77.htm
Indeed. 5 Whys Example: A Powerful Problem-Solving Tool for Career Development. Indeed Career Guide. https://www.indeed.com/career-advice/career-development/5-whys-example
Entrepreneur. 3 Steps to Creating a Culture of Problem Solvers . Entrepreneur – Leadership. https://www.entrepreneur.com/leadership/3-steps-to-creating-a-culture-of-problem-solvers/436071
Harvard Business Review. (2010, April). The Five Whys for Startups. Harvard Business Review. https://hbr.org/2010/04/the-five-whys-for-startups
Forbes. (2021, June 7). Understanding The Five Whys: How To Successfully Integrate This Tool Into Your Business . Forbes – Entrepreneurs. https://www.forbes.com/sites/theyec/2021/06/07/understanding-the-five-whys-how-to-successfully-integrate-this-tool-into-your-business/?sh=5eda43675c18
Think Design. Five Whys: Get to the Root of Any Problem Quickly. Think Design – User Design Research. https://think.design/user-design-research/five-whys
Business Insider. (2013, November). The Problem-Solving Tactics of Great Leaders. Business Insider. https://www.businessinsider.com/problem-solving-tactics-of-great-leaders-2013-11

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Problem Solving using the 5 Whys

This post is also available in: German

The 5 Whys template is a simple, yet powerful tool used for root cause analysis. Based on the technique developed by Sakichi Toyoda , it takes an iterative approach to problem-solving. Starting with an initial problem statement, a question beginning with ‘why’ is asked 5 times in order to zero in on the root cause.

Along with the Fishbone Diagram , the 5 Whys template is a seminal technique for problem-solving through a deeper understanding of causal relationships. Let us understand this method in a little more detail. Or directly use the template .

What is the 5 Whys root cause analysis?

The 5 Whys problem-solving method was originally developed for Toyota Motor Corporation’s production facility. The technique starts with a single problem and asks a ‘why’ question based on the answer to the previous question.

The iterative process of asking ‘why’ ensures that each step is logically connected to the previous by a cause and effect relationship. Each ‘why’ takes you one step closer to finding the root cause.

5 Whys analysis in six sigma

Six sigma is all about waste reduction, process optimization and quality improvements. The simplicity of the 5 Whys method lends itself well to the analysis stage of six sigmas. Since the technique eschews complex statistical methods, individuals from across functions and departments can participate in the process. It’s a great technique for driving process improvements and ensuring past mistakes do not reoccur.

How to use the 5 Whys template

Since a 5 Whys session is in essence a brainstorming session, it is important to work with a whiteboard and sticky notes. Mapping out the process on an online whiteboard helps people better visualize what happened. Multiple stakeholders can work on Conceptboard’s collaborative template in real time and add their ideas on digital sticky notes . The template is completely editable.

Steps to using the 5 whys template

Asking the right question – Before you embark on a 5 whys analysis, it is important to start with the right question. Here, a problem statement template can come in handy.
Gather the right people – All key stakeholders and especially decision makers should be involved in the session.
Assign a moderator – It is important for the moderator to drive the conversation, ensure each of the steps are followed and assumptions avoided
Prepare the board in advance – Load the template by clicking the ‘+’ button and choosing ‘Insert template’. Drag and drop the 5 Whys template and share the board with the team.
Add sticky notes and write down your comments for each round of the process.
Once the analysis is complete, identify the action points and export the board as a PDF or print it out.

5 Whys Example

Here’s an example of the 5 Whys process and the solutions that came up from the analysis.

Why was the hospital’s new health care app delayed by 4 weeks? Answer : Additional complexities were revealed in the testing phase.
Why did additional difficulties come up? Answer : The creation phase did not include a solution for a major use case.
Why did the creation phase miss a major use case? Answer : The original brainstorming sessions did not include employees from the department.
Why were key employees missing from the brainstorming sessions? Answer : The brainstorming session was led by a particular department. In this case, additional departments were brought in later in the development process.
Why is this process managed by a particular department? Answer : This is how it’s always been done.

Solutions found:

Create a new process that builds on the strengths of all departments and encourages interdepartmental collaboration. Ensure key employees from every department are present in all brainstorming sessions throughout all phases.

If you’ve like this template, we’ve also rounded up 15 of our favourite brainstorming techniques and templates that help you generate new ideas and drive innovation. For additional problem-solving templates, you can use our A3 problem-solving template . Also check out our list of retrospective ideas and templates you can use today with your team.

Use the free template with your team & customize as you go!

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2 Comments . Leave new

I disagree with your statement “Six sigma is all about waste reduction, process optimization and quality improvements.”

Six-Sigma is all about “variation reduction” using statistical tools and techniques and pioneered by Motorola.

Lean is all about “Waste reduction” using Lean tools and techniques as part of Lean Manufacturing/the Toyota Production System developed by Toyota.

(1) The example solution is not a solution, it is the recognition that something new needs to happen, followed by requirements on how that is to be achieved.

(2) A single thread down (one answer per question) is insufficient for most difficult problems (i.e. ones that require a 5-why’s!) Each question will generate several answers, each of which is drilled down on. Then answers to different questions that are the same are linked into a lattice. If you are lucky it all comes together into a single item at the bottom of the diagram. One ends up with several dominant threads from top to leaf nodes, each of which has to be dealt with.

(3) The 5-why’s identifies several possibly independent causes. These must be dealt with using a problem solving method — which 5-why’s is not. It is a problem identification method.

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| The Art of Aliveness for All

The Five Whys (or 5 Whys): A Root Cause Analysis for Better Problem Solving

By Kyle Kowalski · 2 Comments

The five whys (or 5 whys) in a nutshell:

Here’s a short 3-minute video introduction from Eric Ries, entrepreneur-in-residence at Harvard Business School:

“Behind every seemingly technical problem is actually a human problem waiting to be found.” — Eric Ries

The 5 Whys Origin at Toyota

The origin of the technique is typically attributed to Sakichi Toyoda and Taiichi Ohno at Toyota Motor Corporation:

“We come across problems in all sorts of situations in life, but, according to Taiichi Ohno, pioneer of the Toyota Production System in the 1950s, ‘Having no problems is the biggest problem of all.’ Ohno saw a problem not as a negative, but, in fact, as ‘a kaizen (continuous improvement) opportunity in disguise.’ Whenever one cropped up, he encouraged his staff to explore problems first-hand until the root causes were found. ‘Observe the production floor without preconceptions,’ he would advise. ‘Ask why five times about every matter.’ “¹
“(The five whys method is) the basis of Toyota’s scientific approach by repeating why five times the nature of the problem as well as its solution becomes clear .”²

A 5 Whys Example

Here’s an easy five whys example to illustrate the idea²:

Problem: The vehicle will not start.

Why? – The battery is dead. (First why)
Why? – The alternator is not functioning. (Second why)
Why? – The alternator belt has broken. (Third why)
Why? – The alternator belt was well beyond its useful service life and not replaced. (Fourth why)
Why? – The vehicle was not maintained according to the recommended service schedule. (Fifth why, a root cause)

Concluding Thoughts:

This method is very flexible. Sometimes you only need three whys and in other cases you may need more than five.

Also, it’s not just for problems. The five whys can be used in positive situations to help you focus and make tough decisions.

Have you tried the 5 whys? Let me know in the comments!

About Kyle Kowalski

👋 Hi, I'm Kyle―the human behind Sloww . I'm an ex-marketing executive turned self-education entrepreneur after an existential crisis in 2015. In one sentence: my purpose is synthesizing lifelong learning that catalyzes deeper development . But, I’m not a professor, philosopher, psychologist, sociologist, anthropologist, scientist, mystic, or guru. I’m an interconnector across all those humans and many more—an "independent, inquiring, interdisciplinary integrator" (in other words, it's just me over here, asking questions, crossing disciplines, and making connections). To keep it simple, you can just call me a "synthesizer." Sloww shares the art of living with students of life . Read my story.

Sloww participates in the Amazon Services LLC Associates Program. When you purchase a book through an Amazon link, Sloww earns a small percentage at no additional cost to you. This helps fund the costs to support the site and the ad-free experience.

Reader Interactions

March 27, 2018 at 4:16 PM

Pretty sure 5-year-olds invented this one a loooong time ago. And I agree, it works.

March 27, 2018 at 7:14 PM

Haha! Very true, Scott. There’s certainly something to be said for a child’s never-ending curiosity and questioning.

🆕 Synthesizer Course

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What are the Five Whys? A Tool For Root Cause Analysis

What are the five whys.

Five whys (5 whys) is a problem-solving method that explores the underlying cause-and-effect of particular problems.

The primary goal is to determine the root cause of a defect or a problem by successively asking the question “Why?”. The number ‘5’ here comes from the anecdotal observation that five iterations of asking why is usually sufficient enough to reveal the root cause.

In some cases, it may take more or fewer whys, depending on the depth of the root cause.

https://tulip.widen.net/content/tnupuidev2

Why The Five Whys?

The main benefit of the Five Whys is that it is one of the most powerful assessment methods of all non-statistical analyses. It can uncover and trace back to problems that were not very clear or obvious.

It is simple, and it works.

The Benefits of Five Whys

Helps identify the root cause of a problem
Understand how one process can cause a chain of problems
Determine the relationship between different root causes
Highly effective without complicated evaluation techniques

When Should You Use This Method?

For simple to moderately difficult problems
More complex problems may require this method in combination with some others
When problems involve human factors or interactions. So any time human error is involved in the process.

How to Complete a Five Whys Root Cause Analysis

Begin with a specific problem. What is it that you are having an issue with? This can also help the team focus on the same problem.
Ask why the problem happened and write the answer down below the specific problem you listed in step one.
Keep asking “ why” to each of the successive answers you write down until you reach the root cause of the problem.
Again, this may take more or less than five “ why”s . Make sure your team sees eye-to-eye with each of the questions being answered as well as the final root cause.

Key Things to Keep in Mind

Distinguish causes from symptoms or causal factors
To make sure that you are attributing the correct answer to each “ why” , try working backwards. (Answer to the “ Why?” + “and therefore” + the Problem Identified for that Question)
You can break down your answers as much as you like. The more the better.
Answers should always be based on facts and data
Last but not least, assess the process, not the people.

Toyota Five Whys

The Five Whys method was originally developed by Sakichi Toyoda , the founder of Toyota Industries. This method became widely used in Toyota Motor Corporation and is still used frequently to this day. Taiichi Ohno, the architect of the Toyota Production System, describes the five whys as “the basis of Toyota’s scientific approach.”

Along with their other “go and see” philosophies, the five whys method is used along with other famous concepts such as kaizen , poka-yoke , and jidoka .

Five Whys Example

Here’s an example of how this works:

The Root Cause reveals the source of the problem. By coming up with a solution for the root cause, there is a high chance that all of the whys leading up to the final answer will naturally get resolved.

Five Whys Tools

The simplest way of conducting the Five Whys test is to simply write it down on a piece of paper. However, the fishbone, or the Ishikawa diagram , can help during the initial process of identifying problems. The diagram can reveal problems that may need the five whys for a deeper look. Then, you can gather all of the root-cause-effect relationships and evaluate which of them had the greatest impact on the original problem.

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Watch CBS News

How two high school students solved a 2,000-year-old math puzzle

By Bill Whitaker , Aliza Chasan , Sara Kuzmarov, Mariah Campbell

May 5, 2024 / 7:00 PM EDT / CBS News

A high school math teacher at St. Mary's Academy in New Orleans, Michelle Blouin Williams, was looking for ingenuity when she and her colleagues set a school-wide math contest with a challenging bonus question. That bonus question asked students to create a new proof for the Pythagorean Theorem, a fundamental principle of geometry, using trigonometry. The teachers weren't necessarily expecting anyone to solve it, as proofs of the Pythagorean Theorem using trigonometry were believed to be impossible for nearly 2,000 years.

But then, in December 2022, Calcea Johnson and Ne'Kiya Jackson, seniors at St. Mary's Academy, stepped up to the challenge. The $500 prize money was a motivating factor.

After months of work, they submitted their innovative proofs to their teachers. With the contest behind them, their teachers encouraged the students to present at a mathematics conference, and then to seek to publish their work. And even today, they're not done. Now in college, they've been working on further proofs of the Pythagorean Theorem and believe they have found five more proofs. Amazingly, despite their impressive achievements, they insist they're not math geniuses.

"I think that's a stretch," Calcea said.

The St. Mary's math contest

When the pair started working on the math contest they were familiar with the Pythagorean Theorem's equation: A² + B² = C², which explains that by knowing the length of two sides of a right triangle, it's possible to figure out the length of the third side.

When Calcea and Ne'Kiya set out to create a new Pythagorean Theorem proof, they didn't know that for thousands of years, one using trigonometry was thought to be impossible. In 2009, mathematician Jason Zimba submitted one, and now Calcea and Ne'Kiya are adding to the canon.

Calcea and Ne'Kiya had studied geometry and some trigonometry when they started working on their proofs, but said they didn't feel math was easy. As the contest went on, they spent almost all their free time developing their ideas.

"The garbage can was full of papers, which she would, you know, work out the problems and if that didn't work, she would ball it up, throw it in the trash," Cal Johnson, Calcea's dad, said.

Neliska Jackson, Ne'Kiya's mother, says lightheartedly, that most of the time, her daughter's work was beyond her.

To document Calcea and Ne'Kiya's work, math teachers at St. Mary's submitted their proofs to an American Mathematical Society conference in Atlanta in March 2023.

"Well, our teacher approached us and was like, 'Hey, you might be able to actually present this,'" Ne'Kiya said. "I was like, 'Are you joking?' But she wasn't. So we went. I got up there. We presented and it went well, and it blew up."

Why Calcea' and Ne'kiya's work "blew up"

The reaction was insane and unexpected, Calcea said. News of their accomplishment spread around the world. The pair got a write-up in South Korea and a shoutout from former first lady Michelle Obama. They got a commendation from the governor and keys to the city of New Orleans.

Calcea and Ne'Kiya said they think there's several reasons why people found their work so impressive.

"Probably because we're African American, one," Ne'Kiya said. "And we're also women. So I think-- oh, and our age. Of course our ages probably played a big part."

Ne'Kiya said she'd like their accomplishment to be celebrated for what it is: "a great mathematical achievement."

In spite of the community's celebration of the students' work, St. Mary's Academy president and interim principal Pamela Rogers said that with recognition came racist calls and comments.

"[People said] 'they could not have done it. African Americans don't have the brains to do it.' Of course, we sheltered our girls from that," Rogers said. "But we absolutely did not expect it to come in the volume that it came."

Rogers said too often society has a vision of who can be successful.

"To some people, it is not always an African American female," Rogers said. "And to us, it's always an African American female."

Success at St. Marys

St. Mary's, a private Catholic elementary and high school, was started for young Black women just after the Civil War. Ne'Kiya and Calcea follow a long line of barrier-breaking graduates. Leah Chase , the late queen of Creole cuisine, was an alum. So was Michelle Woodfork, the first African American female New Orleans police chief, and Dana Douglas, a judge for the Fifth Circuit Court of Appeals.

Math teacher Michelle Blouin Williams, who initiated the math contest, said Calcea and Ne'Kiya are typical St. Mary's students. She said if they're "unicorns," then every student who's matriculated through the school is a "beautiful, Black unicorn."

Students hear that message from the moment they walk in the door, Rogers said.

"We believe all students can succeed, all students can learn," the principal said. "It does not matter the environment that you live in."

About half the students at St. Mary's get scholarships, subsidized by fundraising to defray the $8,000 a year tuition. There's no test to get in, but expectations are high and rules are strict: cellphones are not allowed and modest skirts and hair in its natural color are required.

Students said they appreciate the rules and rigor.

"Especially the standards that they set for us," junior Rayah Siddiq said. "They're very high. And I don't think that's ever going to change."

What's next for Ne'Kiya and Calcea

Last year when Ne'Kiya and Calcea graduated, all their classmates were accepted into college and received scholarship offers. The school has had a 100% graduation rate and a 100% college acceptance rate for 17 years, according to Rogers.

Ne'Kiya got a full ride in the pharmacy department at Xavier University in New Orleans. Calcea, the class valedictorian, is studying environmental engineering at Louisiana State University. Neither one is pursuing a career in math, though Calcea said she may minor in math.

"People might expect too much out of me if I become a mathematician," Ne'Kiya said wryly.

Bill Whitaker is an award-winning journalist and 60 Minutes correspondent who has covered major news stories, domestically and across the globe, for more than four decades with CBS News.

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Could Kel’el Ware solve the Sixers’ backup center problem? The 2024 NBA Draft prospect thinks so.

CHICAGO — Standing at 6-foot-11 ¾ with a 230-pound frame, Kel’el Ware has the ideal size to back up Joel Embiid .

But his stature isn’t the only reason why the Indiana center thinks he’s a solid fit for the 76ers and any other NBA team.

“I’m able to space the floor,” Ware said Tuesday at the NBA Draft Combine. “The NBA game is getting to that level where the bigs are not just back to the basket. I’m able to pick-and-pop. I’m able to be a lob threat. I’m able to move my feet. I’m about to defend on the perimeter. That’s why I feel I’m ready.”

There’s a chance the Sixers may trade their first-round pick in June’s NBA draft. However, multiple mock drafts have them selecting the 20-year-old if they keep the selection. And that would be fine for the Arkansas native.

“That would be great to learn from [Embiid], especially since he’s a vet and has been in the league for a while,” Ware said of the possibility of backing up the 2023 MVP. “So if that did happen, I wouldn’t be opposed to that.”

Indiana's Kel'el Ware with a blazing fast 3.29 second 3/4 court sprint at the NBA draft combine #draftexpress #nbadraft #nbadraft2024 #indianahoosiers #indiana #ote #overtime

Ware averaged 15.9 points, 9.9 rebounds and 1.9 blocks during his lone season with the Hoosiers. That came after averaging 6.6 points, 4.1 rebounds and 1.3 blocks as a freshman at Oregon during the 2022-23 season. His ability to shoot the ball from the outside was one of his biggest improvements since transferring.

He shot 42.5% on college three-pointers this past season after making just 27.3% with the Ducks. Ware credits Indiana coach Mike Woodson for his improved shooting.

“Coach Woodson allowed me to play,” he said, “and trusting me on the court and playing through my mistakes.”

On Monday, Ware displayed his athleticism during the combine testing, finishing the ¾-court sprint in 3.23 seconds. He also made 10 of 25 shots in the 3-Point Star Drill. The 2022 McDonald’s All American will not compete in the five-on-five scrimmages here. He will, however, have meetings with various NBA front office executives and coaches this week in the Windy City.

“It’s just a blessing to be here, especially the hard work I put in to get here,” he said.

Edey’s mission

Zach Edey is out to prove that his game translates to the NBA.

Despite being the two-time national college player of the year, the 7-foot-4 center isn’t projected to be a lottery pick.

Critics have questioned his speed and believe his back-to-the basket playing style is outdated. But Edey made 14 of 25 three-pointers to finish tied for second in the 3-Point Star Drill. He also finished the ¾-court sprint in 3.51 seconds.

“I think it’s a tough thing, obviously, when people want to take down your game when you play a certain way,” he said. “But at the end of the day, I think teams are going to value what I do, like teams are valuing what I do.

“It doesn’t matter what people say. Teams put stock into rebounding. Teams put stock into having strength in the paint, strength and length, all that stuff. People are going to say what they are going to say. But I know who I am, and I know what I’m good at.”

Edey averaged 25.2 points, 12.2 rebounds and 2.2 blocks this past season as a senior.

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How Biden Adopted Trump’s Trade War With China

The president has proposed new barriers to electric vehicles, steel and other goods..

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From “The New York Times,” I’m Sabrina Tavernise, and this is “The Daily.”

[MUSIC PLAYING]

Donald Trump upended decades of American policy when he started a trade war with China. Many thought that President Biden would reverse those policies. Instead, he’s stepping them up. Today, my colleague, Jim Tankersley, explains.

It’s Monday, May 13.

Jim, it’s very nice to have you in the studio.

It’s so great to be here, Sabrina. Thank you so much.

So we are going to talk today about something I find very interesting and I know you’ve been following. We’re in the middle of a presidential campaign. You are an economics reporter looking at these two candidates, and you’ve been trying to understand how Trump and Biden are thinking about our number one economic rival, and that is China.

As we know, Trump has been very loud and very clear about his views on China. What about Biden?

Well, no one is going to accuse President Biden of being as loud as former President Trump. But I think he’s actually been fairly clear in a way that might surprise a lot of people about how he sees economic competition with China.

We’re going after China in the wrong way. China is stealing intellectual property. China is conditioning —

And Biden has, kind of surprisingly, sounded a lot, in his own Joe Biden way, like Trump.

They’re not competing. They’re cheating. They’re cheating. And we’ve seen the damage here in America.

He has been very clear that he thinks China is cheating in trade.

The bottom line is I want fair competition with China, not conflict. And we’re in a stronger position to win the economic competition of the 21st century against China or anyone else because we’re investing in America and American workers again. Finally.

And maybe the most surprising thing from a policy perspective is just how much Biden has built on top of the anti-China moves that Trump made and really is the verge of his own sort of trade war with China.

Interesting. So remind us, Jim, what did Trump do when he actually came into office? We, of course, remember Trump really talking about China and banging that drum hard during the campaign, but remind us what he actually did when he came into office.

Yeah, it’s really instructive to start with the campaign, because Trump is talking about China in some very specific ways.

We have a $500 billion deficit, trade deficit, with China. We’re going to turn it around. And we have the cards. Don’t forget —

They’re ripping us off. They’re stealing our jobs.

They’re using our country as a piggy bank to rebuild China, and many other countries are doing the same thing. So we’re losing our good jobs, so many.

The economic context here is the United States has lost a couple of million jobs in what was called the China shock of the early 2000s. And Trump is tapping into that.

But when the Chinese come in, and they want to make great trade deals — and they make the best trade deals, and not anymore. When I’m there, we turn it around, folks. We turn it around. We have —

And what he’s promising as president is that he’s going to bring those jobs back.

I’ll be the greatest jobs president that God ever created. I’ll take them back from China, from Japan.

And not just any jobs, good-paying manufacturing jobs, all of it — clothes, shoes, steel, all of these jobs that have been lost that American workers, particularly in the industrial Midwest, used to do. Trump’s going to bring them back with policy meant to rebalance the trade relationship with China to get a better deal with China.

So he’s saying China is eating our lunch and has been for decades. That’s the reason why factory workers in rural North Carolina don’t have work. It’s those guys. And I’m going to change that.

Right. And he likes to say it’s because our leaders didn’t cut the right deal with them, so I’m going to make a better deal. And to get a better deal, you need leverage. So a year into his presidency, he starts taking steps to amass leverage with China.

And so what does that look like?

Just an hour ago, surrounded by a hand-picked group of steelworkers, President Trump revealed he was not bluffing.

It starts with tariffs. Tariffs are taxes that the government imposes on imports.

Two key global imports into America now face a major new barrier.

Today, I’m defending America’s national security by placing tariffs on foreign imports of steel and aluminum.

And in this case, it’s imports from a lot of different countries, but particularly China.

Let’s take it straight to the White House. The president of the United States announcing new trade tariffs against China. Let’s listen in.

This has been long in the making. You’ve heard —

So Trump starts, in 2018, this series of tariffs that he’s imposing on all sorts of things — washing machines, solar panels, steel, aluminum. I went to Delaware to a lighting store at that time, I remember, where basically everything they sold came from China and was subject to the Trump tariffs, because that’s where lighting was made now.

Interesting.

Hundreds of billions of dollars of Chinese goods now start falling under these Trump tariffs. The Chinese, of course, don’t take this lying down.

China says it is not afraid of a trade war with the US, and it’s fighting back against President Trump with its own tariffs on US goods.

They do their own retaliatory tariffs. Now American exports to China cost more for Chinese consumers. And boom, all of a sudden, we are in the midst of a full-blown trade war between the United States and Beijing.

Right. And that trade war was kind of a shock because for decades, politicians had avoided that kind of policy. It was the consensus of the political class in the United States that there should not be tariffs like that. It should be free trade. And Trump just came in and blew up the consensus.

Yeah. And Sabrina, I may have mentioned this once or 700 times before on this program, but I talk to a lot of economists in my job.

Yeah, it’s weird. I talk to a lot of economists. And in 2018 when this started, there were very, very, very few economists of any political persuasion who thought that imposing all these tariffs were a good idea. Republican economists in particular, this is antithetical to how they think about the world, which is low taxes, free trade. And even Democratic economists who thought they had some problems with the way free trade had been conducted did not think that Trump’s “I’m going to get a better deal” approach was going to work. And so there was a lot of criticism at the time, and a lot of politicians really didn’t like it, a lot of Democrats, many Republicans. And it all added up to just a real, whoa, I don’t think this is going to work.

So that begs the question, did it?

Well, it depends on what you mean by work. Economically, it does not appear to have achieved what Trump wanted. There’s no evidence yet in the best economic research that’s been done on this that enormous amounts of manufacturing jobs came back to the United States because of Trump’s tariffs. There was research, for example, on the tariffs on washing machines. They appear to have helped a couple thousand jobs, manufacturing jobs be created in the United States, but they also raised the price of washing machines for everybody who bought them by enough that each additional job that was created by those tariffs effectively cost consumers, like, $800,000 per job.

There’s like lots of evidence that the sectors Trump was targeting to try to help here, he didn’t. There just wasn’t a lot of employment rebound to the United States. But politically, it really worked. The tariffs were very popular. They had this effect of showing voters in those hollowed-out manufacturing areas that Trump was on their team and that he was fighting for them. Even if they didn’t see the jobs coming back, they felt like he was standing up for them.

So the research suggests this was a savvy political move by Trump. And in the process, it sort of changes the political economic landscape in both parties in the United States.

Right. So Trump made these policies that seemed, for many, many years in the American political system, fringe, isolationist, economically bad, suddenly quite palatable and even desirable to mainstream policymakers.

Yeah. Suddenly getting tough on China is something everyone wants to do across both parties. And so from a political messaging standpoint, being tough on China is now where the mainstream is. But at the same time, there is still big disagreement over whether Trump is getting tough on China in the right way, whether he’s actually being effective at changing the trade relationship with China.

Remember that Trump was imposing these tariffs as a way to get leverage for a better deal with China. Well, he gets a deal of sorts, actually, with the Chinese government, which includes some things about tariffs, and also China agreeing to buy some products from the United States. Trump spins it as this huge win, but nobody else really, including Republicans, acts like Trump has solved the problem that Trump himself has identified. This deal is not enough to make everybody go, well, everything’s great with China now. We can move on to the next thing.

China remains this huge issue. And the question of what is the most effective way to deal with them is still an animating force in politics.

Got it. So politically, huge win, but policy-wise and economically, and fundamentally, the problem of China still very much unresolved.

Absolutely.

So then Biden comes in. What does Biden do? Does he keep the tariffs on?

Biden comes to office, and there remains this real pressure from economists to roll back what they consider to be the ineffective parts of Trump’s trade policy. That includes many of the tariffs. And it’s especially true at a time when almost immediately after Biden takes office, inflation spikes. And so Americans are paying a lot of money for products, and there’s this pressure on Biden, including from inside his administration, to roll back some of the China tariffs to give Americans some relief on prices.

And Biden considers this, but he doesn’t do it. He doesn’t reverse Trump’s tariff policy. In the end, he’s actually building on it.

We’ll be right back.

So Jim, you said that Biden is actually building on Trump’s anti-China policy. What exactly does that look like?

So Biden builds on the Trump China policy in three key ways, but he does it with a really specific goal that I just want you to keep in mind as we talk about all of this, which is that Biden isn’t just trying to beat China on everything. He’s not trying to cut a better deal. Biden is trying to beat China in a specific race to own the clean-energy future.

Clean energy.

Yeah. So keep that in mind, clean energy. And the animating force behind all of the things Biden does with China is that Biden wants to beat China on what he thinks are the jobs of the future, and that’s green technology.

Got it. OK. So what does he do first?

OK. Thing number one — let’s talk about the tariffs. He does not roll them back. And actually, he builds on them. For years, for the most part, he just lets the tariffs be. His administration reviews them. And it’s only now, this week, when his administration is going to actually act on the tariffs. And what they’re going to do is raise some of them. They’re going to raise them on strategic green tech things, like electric vehicles, in order to make them more expensive.

And I think it’s important to know the backdrop here, which is since Biden has taken office, China has started flooding global markets with really low-cost green technologies. Solar panels, electric vehicles are the two really big ones. And Biden’s aides are terrified that those imports are going to wash over the United States and basically wipe out American automakers, solar panel manufacturers, that essentially, if Americans can just buy super-cheap stuff from China, they’re not going to buy it from American factories. Those factories are going to go out of business.

So Biden’s goal of manufacturing jobs in clean energy, China is really threatening that by dumping all these products on the American market.

Exactly. And so what he wants to do is protect those factories with tariffs. And that means increasing the tariffs that Trump put on electric vehicles in hopes that American consumers will find them too expensive to buy.

But doesn’t that go against Biden’s goal of clean energy and things better for the environment? Lots of mass-market electric vehicles into the United States would seem to advance that goal. And here, he’s saying, no, you can’t come in.

Right, because Biden isn’t just trying to reduce emissions at all costs. He wants to reduce emissions while boosting American manufacturing jobs. He doesn’t want China to get a monopoly in these areas. And he’s also, in particular, worried about the politics of lost American manufacturing jobs. So Biden does not want to just let you buy cheaper Chinese technologies, even if that means reducing emissions.

He wants to boost American manufacturing of those things to compete with China, which brings us to our second thing that Biden has done to build on Trump’s China policy, which is that Biden has started to act like the Chinese government in particular areas by showering American manufacturers with subsidies.

I see. So dumping government money into American businesses.

Yes, tax incentives, direct grants. This is a way that China has, in the past decades, built its manufacturing dominance, is with state support for factories. Biden is trying to do that in particular targeted industries, including electric vehicles, solar power, wind power, semiconductors. Biden has passed a bunch of legislation that showers those sectors with incentives and government support in hopes of growing up much faster American industry.

Got it. So basically, Biden is trying to beat China at its own game.

Yeah, he’s essentially using tariffs to build a fortress around American industry so that he can train the troops to fight the clean energy battle with China.

And the troops being American companies.

Yes. It’s like, we’re going to give them protection — protectionist policy — in order to get up to size, get up to strength as an army in this battle for clean energy dominance against the Chinese.

Got it. So he’s trying to build up the fortress. What’s the third thing Biden does? You mentioned three things.

Biden does not want the United States going it alone against China. He’s trying to build an international coalition, wealthy countries and some other emerging countries that are going to take on China and try to stop the Chinese from using their trade playbook to take over all these new emerging industrial markets.

But, Jim, why? What does the US get from bringing our allies into this trade war? Why does the US want that?

Some of this really is about stopping China from gaining access to new markets. It’s like, if you put the low-cost Chinese exports on a boat, and it’s going around the world, looking for a dock to stop and offload the stuff and sell it, Biden wants barriers up at every possible port. And he wants factories in those places that are competing with the Chinese.

And a crucial fact to know here is that the United States and Europe, they are behind China when it comes to clean-energy technology. The Chinese government has invested a lot more than America and Europe in building up its industrial capacity for clean energy. So America and its allies want to deny China dominance of those markets and to build up their own access to them.

And they’re behind, so they’ve got to get going. It’s like they’re in a race, and they’re trailing.

Yeah, it’s an economic race to own these industries, and it’s that global emissions race. They also want to be bringing down fossil-fuel emissions faster than they currently are, and this is their plan.

So I guess, Jim, the question in my mind is, Trump effectively broke the seal, right? He started all of these tariffs. He started this trade war with China. But he did it in this kind of jackhammer, non-targeted way, and it didn’t really work economically. Now Biden is taking it a step further. But the question is, is his effort here going to work?

The answer to whether it’s going to work really depends on what your goals are. And Biden and Trump have very different goals. If Trump wins the White House back, he has made very clear that his goal is to try to rip the United States trade relationship with China even more than he already has. He just wants less trade with China and more stuff of all types made in the United States that used to be made in China. That’s a very difficult goal, but it’s not Biden’s goal.

Biden’s goal is that he wants America to make more stuff in these targeted industries. And there is real skepticism from free-market economists that his industrial policies will work on that, but there’s a lot of enthusiasm for it from a new strain of Democratic economists, in particular, who believe that the only chance Biden has to make that work is by pulling all of these levers, by doing the big subsidies and by putting up the tariffs, that you have to have both the troops training and the wall around them. And if it’s going to work, he has to build on the Trump policies. And so I guess you’re asking, will it work? It may be dependent upon just how far he’s willing to go on the subsidies and the barriers.

There’s a chance of it.

So, Jim, at the highest level, whatever the economic outcome here, it strikes me that these moves by Biden are pretty remarkably different from the policies of the Democratic Party over the decades, really going in the opposite direction. I’m thinking of Bill Clinton and NAFTA in the 1990s. Free trade was the real central mantra of the Democratic Party, really of both parties.

Yeah, and Biden is a real break from Clinton. And Clinton was the one who actually signed the law that really opened up trade with China, and Biden’s a break from that. He’s a break from even President Obama when he was vice president. Biden is doing something different. He’s breaking from that Democratic tradition, and he’s building on what Trump did, but with some throwback elements to it from the Roosevelt administration and the Eisenhower administration. This is this grand American tradition of industrial policy that gave us the space race and the interstate highway system. It’s the idea of using the power of the federal government to build up specific industrial capacities. It was in vogue for a time. It fell out of fashion and was replaced by this idea that the government should get out of the way, and you let the free market drive innovation. And now that industrial policy idea is back in vogue, and Biden is doing it.

So it isn’t just a shift or an evolution. It’s actually a return to big government spending of the ‘30s and the ‘40s and the ‘50s of American industrialism of that era. So what goes around comes around.

Yeah, and it’s a return to that older economic theory with new elements. And it’s in part because of the almost jealousy that American policymakers have of China and the success that it’s had building up its own industrial base. But it also has this political element to it. It’s, in part, animated by the success that Trump had making China an issue with working-class American voters.

You didn’t have to lose your job to China to feel like China was a stand-in for the forces that have taken away good-paying middle-class jobs from American workers who expected those jobs to be there. And so Trump tapped into that. And Biden is trying to tap into that. And the political incentives are pushing every future American president to do more of that. So I think we are going to see even more of this going forward, and that’s why we’re in such an interesting moment right now.

So we’re going to see more fortresses.

More fortresses, more troops, more money.

Jim, thank you.

You’re welcome.

Here’s what else you should know today. Intense fighting between Hamas fighters and Israeli troops raged in parts of Northern Gaza over the weekend, an area where Israel had declared Hamas defeated earlier in the war, only to see the group reconstitute in the power vacuum that was left behind. The persistent lawlessness raised concerns about the future of Gaza among American officials. Secretary of State Antony Blinken said on “Face the Nation” on Sunday that the return of Hamas to the North left him concerned that Israeli victories there would be, quote, “not sustainable,” and said that Israel had not presented the United States with any plan for when the war ends.

And the United Nations aid agency in Gaza said early on Sunday that about 300,000 people had fled from Rafah over the past week, the city in the enclave’s southernmost tip where more than a million displaced Gazans had sought shelter from Israeli bombardments elsewhere. The UN made the announcement hours after the Israeli government issued new evacuation orders in Rafah, deepening fears that the Israeli military was preparing to invade the city despite international warnings.

Today’s episode was produced by Nina Feldman, Carlos Prieto, Sidney Harper, and Luke Vander Ploeg. It was edited by M.J. Davis Lin, Brendan Klinkenberg, and Lisa Chow. Contains original music by Diane Wong, Marion Lozano, and Dan Powell, and was engineered by Alyssa Moxley. Our theme music is by Jim Brunberg and Ben Landsverk of Wonderly.

That’s it for “The Daily.” I’m Sabrina Tavernise. See you tomorrow.

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Hosted by Sabrina Tavernise

Produced by Nina Feldman , Carlos Prieto , Sydney Harper and Luke Vander Ploeg

Edited by M.J. Davis Lin , Brendan Klinkenberg and Lisa Chow

Original music by Diane Wong , Marion Lozano and Dan Powell

Engineered by Alyssa Moxley

Listen and follow The Daily Apple Podcasts | Spotify | Amazon Music | YouTube

Donald Trump upended decades of American policy when he started a trade war with China. Many thought that President Biden would reverse those policies. Instead, he’s stepping them up.

Jim Tankersley, who covers economic policy at the White House, explains.

On today’s episode

Jim Tankersley , who covers economic policy at the White House for The New York Times.

At a large shipping yard, thousands of vehicles are stacked in groups. Red cranes are in the background.

Background reading

Mr. Biden, competing with Mr. Trump to be tough on China , called for steel tariffs last month.

The Biden administration may raise tariffs on electric vehicles from China to 100 percent .

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The Daily is made by Rachel Quester, Lynsea Garrison, Clare Toeniskoetter, Paige Cowett, Michael Simon Johnson, Brad Fisher, Chris Wood, Jessica Cheung, Stella Tan, Alexandra Leigh Young, Lisa Chow, Eric Krupke, Marc Georges, Luke Vander Ploeg, M.J. Davis Lin, Dan Powell, Sydney Harper, Mike Benoist, Liz O. Baylen, Asthaa Chaturvedi, Rachelle Bonja, Diana Nguyen, Marion Lozano, Corey Schreppel, Rob Szypko, Elisheba Ittoop, Mooj Zadie, Patricia Willens, Rowan Niemisto, Jody Becker, Rikki Novetsky, John Ketchum, Nina Feldman, Will Reid, Carlos Prieto, Ben Calhoun, Susan Lee, Lexie Diao, Mary Wilson, Alex Stern, Dan Farrell, Sophia Lanman, Shannon Lin, Diane Wong, Devon Taylor, Alyssa Moxley, Summer Thomad, Olivia Natt, Daniel Ramirez and Brendan Klinkenberg.

Our theme music is by Jim Brunberg and Ben Landsverk of Wonderly. Special thanks to Sam Dolnick, Paula Szuchman, Lisa Tobin, Larissa Anderson, Julia Simon, Sofia Milan, Mahima Chablani, Elizabeth Davis-Moorer, Jeffrey Miranda, Renan Borelli, Maddy Masiello, Isabella Anderson and Nina Lassam.

Luke Vander Ploeg is a senior producer on “The Daily” and a reporter for the National Desk covering the Midwest. More about Luke Vander Ploeg

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The theory of solving inventive tasks originated in the USSR in the second half of the 20th century. At the end of the last century, it got to the USA and Europe, where it became popular. Although the theory was developed to solve technical problems, the techniques were also suitable for business tasks.
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CHICAGO — Standing at 6-foot-11 ¾ with a 230-pound frame, Kel'el Ware has the ideal size to back up Joel Embiid. But his stature isn't the only reason why the Indiana center thinks he's a ...
generative AI is not available on photoshop 2024? why?
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How Biden Adopted Trump's Trade War With China
Edited by M.J. Davis Lin , Brendan Klinkenberg and Lisa Chow. Original music by Diane Wong , Marion Lozano and Dan Powell. Engineered by Alyssa Moxley. Donald Trump upended decades of American ...