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Hospitality and Tourism Management Theses and Dissertations

Theses/dissertations from 2023 2023.

Platform of Growth: An Analysis of Earnings and Social Media Engagement Among Esports Athletes , Colleen Marie Dibble

Capturing Visuals in Hospitality: A Multi-Dimensional Exploration of Photographs in Interdisciplinary Research , Ningqiao Li

Employee Experience in the U.S. Casual Dining Restaurant Industry: Conceptualization, Scale Development, and Effects on Employees’ Retention , Xiao Ma

Effects of AI Voice Assistants’ Messages on Pro-environmnetal Consumer Behavior: Message Content and Voice Attributes , Somang Min

An Examination of Celebrity Product Involvement and Endorsement Effectiveness , Eric Nichols

Southeastern Conference (SEC) International Student-Athlete (ISA) Career Transitions - A Cultural Intelligence (CQ) Perspective , Tsu-Lin Yeh

The Impact of Interactivity on Information Processing for Virtual Tourist Destinations , Hongxiao Yu

Decoding Trustworthiness and Helpfulness of Online Reviews In Hospitality: A Reader-Centric Perspective , Xiaonan Zhang

Theses/Dissertations from 2022 2022

Customer Touchpoint: Conceptualization, Index Development, and Nomological Validation , Hyunsu Kim

“No Tits in the Pits!”: An Exploratory Analysis of the Experiences of Female Decision Makers in Motorsports in the United States , Alexia Pedo Lopes

Affective Risk Perceptions Toward Travel in a COVID Era: Policy and State Political Influences , Chloe Riley

Theses/Dissertations from 2021 2021

“The Lifeblood of College Sports”: The NCAA’s Dominant Institutional Logic and the Byproducts of an (Over)emphasis on Recruiting , Chris Corr

Customers’ Acceptance of Automated Hotel , Jianhong Feng

Effects of Information Exposure, Emotions, and Self-Efficacy On Risk Perception and Travel Intention During the COVID-19 Pandemic , Chunsheng Jin

Positioning Customer Service Through Customer Journey Mapping in Service Consumption and Recovery , Dan Jin

Does the Tendency of Loss Aversion Depend On The Level of Competition? Evidence From Multilevel Esports Tournaments , Zeqing Mao

The Impact of Social Media Account Types on Travel Intention , Nuri Seo

Technology Experience: Measurement Development and Validation , Hyejo Hailey Shin

Why Do Tourists Accept Lodging Through Accommodation Sharing Platforms? Model Development and Model Comparison , Ge Zhu

Theses/Dissertations from 2020 2020

The Downside of National Team Identity: A Model to Measure Negative Outcomes of Team Identity , Fei Gao

Newcomer Student-Athlete Perceptions of Coaches’ Socialization Strategies: Scale Development , Evelyn Su Jara-Pazmino

Comparing the Success of Official Sponsors and Ambush Marketers: An Event Study Analysis of Brazil Following the 2014 Fifa World Cup and 2016 Rio de Janeiro Summer Olympic Games , Timothy Koba

The Impact of Hotel Service Robot Appearance and Service Attributes on Customer Experience , Chuhan Thomsen

The Economic Impact of Tennis in South Carolina , Xue Zhang

Theses/Dissertations from 2019 2019

The Importance of Twitter to Destination Marketing Organizations , Tatiana Allgeyer

Finding the Perfect Match: Dimension Analysis and Development of the External Sponsorship Congruence Scale , Kelly Evans

Premium Seating in College Athletics: Trends of Today and the Future , Kendra Holaday

“WE NEED DAWGS!”: Narrative Construction of Athletic Identity Among Black High School Football Players , Victor Dion Kidd

Measuring Long-Term Advertising Effects in the Tourism and Hospitality Industry , Rui Qi

Selling Rooms and Making Money in the Lodging Industry: Analyzing the Effects of RevPAR and GOPPAR Together , Thomas Rogers

Investigating Managerial Priority of Environmental Inputs and Outputs in Public Assembly Venues , Walker Ross

Theses/Dissertations from 2018 2018

College Students and Corporate Social Responsibility: An Examination of Corporate-Social Responsible Behavior in College Athletics From the Students’ Perspective , R. Jacob Gilbert

An Analysis Of Perceptions Of Restaurant Authenticity At Food Tourism Destinations In The Southeastern U.S , Jamie A. Levitt

Theses/Dissertations from 2017 2017

Motivation To Play Esports: Case of League of Legends , Yaoyao Sun

Theme Park Demand, Theme Park Attractiveness, and Visitors’ Theme Park Choices , Yingsha Zhang

Theses/Dissertations from 2016 2016

An Examination Of Destination Choice Behavior Using Meme Maps, Images and Decision Making Styles , Hilmi Atahan Atadil

Memorable Dining Experiences: Formative Index And Model Development , Yang Cao

Theses/Dissertations from 2015 2015

The Influence of Warmth and Competence Perceptions on Employees’ Attitudinal and Behavioral Responses in Casual Dining Restaurants , Diego Riva Humbert Bufquin

Media Effect on Resident Attitude Toward Hosting the Olympic Games: A Cross-National Study Between China and the USA , Qiulin Lu

Self-Determination Theory and Wellness Tourism: How Do Wellness Facilities Contribute to Wellbeing? , Karen I. Thal

Theses/Dissertations from 2014 2014

Understanding Destination Choice from a Cultural Distance Perspective , Hongbo Liu

Revisiting Gender Constraints and Benefits in Leisure Tourism: Man-Up, It’s Time to Travel Like a Woman , Holly L. Rabin

Theses/Dissertations from 2013 2013

Responding to Tripadvisor: How Hotel Responses to Negative Online Reviews Effect Hotel Image, Intent to Stay, and Intent to Return , Tiffany Avant

An Analysis of The Possibilities of Applying The North American Management Model to Most Large-Scale Sports Facilities in China , XI LI

Examining Long-Haul Chinese Outbound Tourists' Shopping Intentions , Pei Zhang

Theses/Dissertations from 2012 2012

Is the Current United States Tennis Association's Adult League System Restrictive? , Edward Horne

Manager Training In the Hotel Environment and Its Effect On Employee Turnover Intentions , Kristin Marie Malek

Theses/Dissertations from 2011 2011

Examining Japanese tourists' U.S.-Bound Travel Constraints , Lin He

Theses/Dissertations from 2010 2010

Hotel Guests' Intentions to Choose Green Hotels , Amy Elizabeth Jackson

Green Inside and Out: Case Study On Green Events In Large Public Assembly Facilities , Peyton Jeter

Theses/Dissertations from 2009 2009

Motivations and Constraints of Chinese Outbound tourists: A Case Study , Chengting Lai

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PhD Proposal: Education and sustainability in tourism. The role of policies, of local communities and of the technologies involved. Konstantinos Tsagkarakis

2020, Education and sustainability in tourism. The role of policies, of local communities and of the technologies involved (Ph.D. proposal).

Abstract This article tries to adopt a wider view on the concepts of tourism, sustainability in tourism, tourism education, the formulations of government policies and local communities, especially in tourism areas, technologies available for a richer tourist experience, and reveal their interrelationship. There is a wider meaning given to the term sustainability and its relation to tourism. This concept goes deeper into tourism’s relation with carrying capacity, i.e.the maximum number of people that may visit a tourist destination at the same time, without causing destruction of the physical, economic, socio-cultural environment and an unacceptable decrease in the quality of visitors' satisfaction, as well as a reference to tourism education through formal, informal and non-formal education. The training of the tourists themselves on the spot (meaning during their stay at their destination) is analyzed, as well as the training of the future tourism professionals. Along with government policies for the tourism industry and the role of the community and other stakeholders in the tourism areas, new dynamics are created for the sustainability of tourism and environmental protection. Finally, there is an extensive reference to the technologies used in tourism for a richer tourism experience but also for the better academic training of tourism professionals which, as shown in the articles studied, enhances tourism sustainability. Keywords: Tourism, sustainability, technology, education, communities, environmental protection, policies

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SeyedehOMsalameh Pourhashemi

European Union (TRAN committee)

David Jarratt , Richard Weston , Natàlia Ferrer-Roca

This study provides an overview of the current state of affairs in European tourism, considering the latest developments, identifying future challenges and emerging opportunities. It draws a number of conclusions and makes recommendations at an EU policy level that will support the sustainable development of the sector.

Transforming Tourism: Regional Perspectives on a Global Phenomenon

Dr Igor Calzada, MBA, FeRSA

In light of the recent ‘tourism-phobia’, there is a need to better understand how tourism could be transformed through new business and social models. Attempts have been made, for example, to identify which experimental tourism models would align with the United Nations (UN) Sustainable Development Goals (SDGs). Nonetheless, research remains scant and the policy paradigm slightly out of date. With the pervasive proliferation of tourism services provided by big tech multinationals such as AirBnB and Uber and the rapid algorithmic disruption of the so-called “sharing economy” paradigm, several European cities and regions are seeking to mitigate the negative side-effects caused by “platform capitalism” in their neighborhoods and local communities. These side-effects include gentrification, privatization of public space, inherent conflicts between visitors/tourists and residents/locals, environmental damage, and precarious working conditions, among others. Thus, this paper explores why tourism in Europe requires new business and social models to neutralise this algorithmic disruption and modify the extractivist neoliberal logic in tourism to develop new, transformative, techno-political, bottom-up, and networked strategies stemming from the city-regional realm. Against the backdrop of the General Data Protection Regulation (GDPR) in the EU that has recently taken effect on 25 May 2018, this paper argues that a new, transformative, tourism paradigm could emerge from the European political left. The push of the city-regional resurgence beyond established nation-states could enable grassroots and institutional tourism initiatives to take the lead and coordinate a political response to achieve further sustainable, equitable, and, ultimately, democratic technological sovereignty in diverse localities through Europe. In conclusion, this paper posits city-regional, bottom-up, and networked dynamics characterised by the GDPR as an opportunity to establish a new techno-political paradigm in tourism by overcoming data and algorithmic extractivist practices. To cite this publication: Calzada, I. (2020), Seeing Tourism Transformations in Europe through Algorithmic, Techno-Political and City-Regional Lenses, In Transforming Tourism: Regional Perspectives on a Global Phenomenon. Edited by the Coppieters and Ezkerraberri Foundations. 2020/01. Chapter 6. pp 74-89. Brussels: Centre Maurits Coppieters CMC. ISBN: 978-90-826321-0-1. doi:10.13140/RG.2.2.33522.45769/1.

in: Christou, E., Alexandris, K. and Fotiadis, A. (Eds), Tourman 2018, “In search of excellence in tourism, travel & hospitality”, Rhodes, Greece, 25-28 October 2018, Conference Proceedings

Salamoura Maria

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Study conducted by Lucerne University of Applied Sciences and Arts in collaboration with WTFL university partners.

BOOK OF ABSTRACTS of the 3rd CREATOUR International Conference and Creative Tourism Showcase: Creative Tourism Dynamics: Connecting Travellers, Communities, Cultures, and Places

Alexandra Rodrigues Gonçalves , Mirian Nogueira Tavares

The third International Conference of the CREATOUR Project is devoted to Creative Tourism Dynamics, with a particular focus on communicating, engaging, and connecting travellers with local communities and place through creative tourism. The CREATOUR approach to Creative Tourism highlights four elements: active participation, the learning and creation process, creative self-expression, and a link to the local community and sense of place. Creative Tourism creates a privileged relationship between tourists and residents, which derives from the immersion of both in local culture through the active participation in creative learning experiences. In this context, it is important to better understand how to identify and reach travellers, how to involve communities in the design and production of creative experiences, and to learn from initiatives being developed internationally.

greg richards

This is the latest update to the ATLAS Cultural Tourism Bibliography, which is a work in progress rather than a comprehensive listing of cultural tourism research sources. All suggestions for additional references gratefully received. In line with the multilingual nature of ATLAS, we are happy to receive suggested references in languages other than English, preferably with an English language translation of the title. The latest revision includes references from the UNWTO report Tourism and Culture Synergies (2018).

Faizal Ayob

This study aims to explore the adoption and implementation of new technology amongst small-and-medium-sized hotels (SMHs) in Malaysia. The Multiple-case study will be employed as a research methodology and six SMHs have been selected. The findings will benefit the Malaysian hotel industry by providing critical information to SMHs to decide whether they should strategically invest to adopt and implement the new technology. The study, thus makes a contribution to the theory development and practices within the diffusion of technology and provide the future research directions.

ATLAS Cultural Tourism Bibliography 4.1

This is the updated version of the ATLAS Cultural Tourism Bibliography, produced with input from members of the group in September 2019.

Zoe Georgiadou

The carrying capacity of places during periods with ever-increasing numbers of visitors represents an aspect that in recent years has become an indicator to evaluate sustainable development. Areas, where the inhabitants now refuse to receive extremely large number of tourists have been transformed due to over-capacity of the places into touristic villages, where the cultural environment is degraded, the natural resources are wasted and tourist satisfaction is frustrated or becomes an established stereotype. The tourist model of opulence and luxury imposes a wide use of accommodations with specific design characteristics. The built space which is connected to the material heritage of the place, is one of the most important aspects to contribute to the construction of the cultural experience and the authenticity of this experience. Under this point of view, built space is the most vulnerable part in this procedure, and many critical reviews have been verbalized, concerning its ability to retain its authentic local characteristics during a tourist development procedure. In Greece where the landscape is so rich in history, cultural continuity has become a dynamic emblem for cultural tourism development, which was incorporated in the state’s economic policies, shyly during the pre-war period and as a national goal during the post war period. This paper focuses on the study of cases based on practices used in Greece during the past decades and that could contribute with new perspectives in the improvement of the tourist cultural experience. The study refers to the attempt of GNTO (Greek National Tourism Organization) in 1975-1992 at using traditional Greek settlements, as a vital part of residential areas, which were meant to play a significant role in the touristic exploitation and the economic development of the country. Since 1975 the pilot application of the programme and the experienced results were drastically differentiated in settlements such as Oia on the island of Santorini where the carrying capacity of the settlement is exceeded and Mesta in Chios island where new practices provided support to the island’s culture and nature. The research methodology is based on a critical comparison of the tourism development procedure and development in the two settlements, pointing out the similarities and the differences concerning their built environment evolution and carrying capacity.

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College of Social Sciences & Public Policy

Honors Thesis Spotlight: The Effects of the COVID-19 Pandemic on Puerto Rico’s Tourism Industry

Published: September 13, 2022 | 2:01 pm

This content originally appeared on COSSPP’s  Wicked Problems, Wicked Solutions Blog  and is the work of the individual authors sharing their research, expertise, and experience and do not necessarily reflect the opinions or positions of the College of Social Sciences and Public Policy, Florida State University, or any other agency, institution, or entity.

Tourism is one of the primary businesses which attracts external investment to the island of Puerto Rico, while also furthering pro-business interests in place of those from the general public. It has set the bar for Puerto Rico’s urban economy today, especially that of its capital, San Juan, and has developed around the influx of over one million tourists annually. However, with the full force of the COVID-19 pandemic forcing the virtual shutdown of all travel, there has been a very noticeable drop in tourism. Monthly tourist entry into the island was reduced from almost 200,000 to just over 50,000, and the tourism industry labor force dropped to 46,900, (4).

Statistics like these are jarring for Puerto Rico since the tourism sector accounts for almost 30% of the gross domestic product. Tourism has particularly made SIDS (small island developing states) vulnerable to catastrophe. Instead of finding sustainable ways to rebuild their economy beyond tourism, many SIDS, including Puerto Rico, have found themselves instead accommodating to the pandemic. For example, there is a visible increase in testing kit prices, and “other accommodations to pandemic protocols have caused setbacks in economic recovery of SIDS across the world,” (4).

With this Puerto Rico example in mind, the researcher argues that an increasing dependence upon an outdated form of tourism has been and remains unsustainable. The researcher outlines their study in support of their thesis. It tracks the historical development of Puerto Rico’s tourism industry, and compares it with actual analysis and data on tourism during the COVID-19 pandemic from news sources, press releases, and interviews with visitors to Puerto Rico during the pandemic. In so doing, this study will outline the toxicities brought about by creating a critical economic sector which is dependent on the influx of external capital. It also briefly attempts to offer solutions from academics, journalists, and industry operatives regarding the future of tourism in 5 sustainability and renewability, with a particular focus on educative rather than exploitive tourism, (5).

The Puerto Rican government’s prolonged pro-business mindset has permitted the reopening of the tourism industry despite a raging pandemic. It is also perpetuated by the extant colonial relationship between the United States and Puerto Rico, (9). “By not being allowed to close its borders to entry from potentially viremic tourists, Puerto Rico was forced to play the game of capitalism,” (9).

The researcher advises these SIDS to decrease their focus on consumptive, capitalistic tourism so that regenerative forms of tourism can arise. Education must be the new purpose of tourism if it is to become a sustainable means of economy.

Carlos Rivera Fernandez is a graduate of the College of Social Sciences and Public Policy at Florida State University. This post was based on Carlos’s honors thesis, written by COSSPP Blog Intern, Jillian Kaplan.

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Why You’ll Pay More and Behave Better When You Travel This Summer

From Barcelona to Bali, higher fees and new rules are targeting overtourism and unruly behavior. Some locals are worried the changes will keep tourists away.

By Paige McClanahan

A new tourist fee in Bali. Higher hotel taxes in Amsterdam and Paris. Stricter rules on public drinking in Milan and Majorca. Ahead of the summer travel season, leaders in many tourist spots have adopted measures to tame the tourist crowds — or at least earn more revenue from them.

All of this may pose headaches for travelers, although in most cases, the new fees or tax increases represent only a tiny fraction of the total cost of a trip. The goal is to ensure that tourism functions smoothly for visitors and locals alike, said Megan Epler Wood, managing director of the Sustainable Tourism Asset Management Program at Cornell University.

“All tourism is dependent on beautiful natural and cultural resources. You have to protect those resources in order to be a viable tourism destination — and if you don’t, they degrade,” Ms. Epler Wood said.

In some places, proposals for new fees or visitor rules have drawn opposition from residents, who fear they might scare away the tourists who bolster the local economy. But destinations need to find ways to counteract what Ms. Epler Wood calls “ the invisible burden ” of tourism, which includes strains on a community’s infrastructure, utilities and housing stock, as well as tourists’ carbon footprint and any challenges they might impose on residents’ daily lives.

“You put so much pressure on the place that the people who live there become unhappy, and then they don’t present a very good face to tourists,” Ms. Epler Wood said. “The longer you wait, the higher the cost to fix it.”

Here is a look at new measures that travelers can expect this summer, and where others might be coming in the future.

New visitor fees

Since February, visitors to the Indonesian island of Bali have been asked to pay a levy of 150,000 Indonesian rupiahs, or about $9.40 per visit. Revenue will be used to support the preservation of cultural and natural assets on the island, where tourism has brought major challenges related to litter, water supply and overcrowding. Visitors are encouraged to pay the new fee online before departure, although it’s also possible to pay on arrival at the airport.

Beginning Aug. 1, most foreign travelers to the Galápagos Islands — which had a record-breaking 330,000 visitors last year — must pay a $200 entry fee, double the current rate. The money raised will be used to support conservation, improve infrastructure and fund community programs.

The change is the first increase to the entry fee since it was introduced in 1998, said Tom O’Hara, communications manager for the Galápagos Conservation Trust . Mr. O’Hara noted that the increase comes a year after the UNESCO World Heritage Committee urged the government of Ecuador to work toward a “zero-growth model” for tourism in the Galápagos.

“It’s quite a complicated topic,” Mr. O’Hara said, noting that the fee increase has been viewed “as part of the solution to overtourism.” On the other hand, he added, “everyone is trying to reassure the local tourist industry that this isn’t going to kill tourism on the islands.

In April, Venice began imposing a fee — 5 euros, about $5.40 — on day-trippers visiting on peak days, with the goal of striking “a new balance between the tourists and residents.”

But the new Venice Access Fee has drawn criticism from residents. “This project is a disaster for us. We are a city, not a park,” said Matteo Secchi, the president of Venessia.com, an association of Venice residents. Mr. Secchi said that a communications campaign would have been more effective.

The possibility of a new tourist fee has also drawn local opposition in Hawaii, where Gov. Josh Green has proposed a “climate impact fee” for visitors to the state. The measure failed during a recent meeting of the State Legislature, but Governor Green has persisted in calling for visitors to help fund the state’s preparation for future climate shocks.

“We have to get this tiger by the tail,” he told journalists in May, adding that $25 per visitor could raise $250 million a year, which the state could use to guard against climate disasters, manage erosion, strengthen infrastructure and protect parks.

Hotel fees and other taxes get a bump

Hotel taxes, also known as occupancy or accommodation taxes, are widespread in the United States and Europe, where they were on the rise for a decade leading up to the pandemic. With tourism’s rebound to prepandemic levels, several destinations have increased or adjusted the tax to capture more revenue.

Like Hawaii, Greece — which also suffered severe wildfires last summer — is looking to steel itself against climate disasters, and the government wants tourists to help foot the bill. Greece is calling the charge a climate crisis resilience fee , and it will be collected by accommodation providers. The tax will be higher from March to October, when it will top out at €10 per night at five-star hotels. The rate drops from November to February, and for hotels with fewer stars. The fee replaces the previous hotel tax, which ranged from €0.50 to €4 per night.

In Amsterdam, the hotel tax, which was already one of the highest in Europe, rose to 12.5 percent from 7 percent on Jan. 1. City lawmakers have also raised the tax on cruise passengers to €14 from €11 per person per night.

The hotel tax in Barcelona also rose this year, increasing to €3.25 per night. The measure was the final step-up in a gradual increase that began before the pandemic. A spokesman for Barcelona City Hall said that further tax increases would be aimed at tourist rental apartments and cruises that make short stopovers, which contribute less to the city’s income. The spokesman also noted that revenue generated by the tourist tax is being used, among other things, to fund the installation of solar panels and air-conditioning in Barcelona’s public schools.

Ahead of this summer’s Olympic and Paralympic Games in Paris, lawmakers in the Île-de-France region have imposed a new tax, on top of the normal hotel levy. With the new tax, which will fund public transportation in the region, a guest in a five-star hotel now owes a total of €10.73 in tax per night stayed, while a stay in a two-star hotel incurs a tax of €3.25 per night.

Though the measure was adopted by the regional government, it was not supported by the leadership in Paris itself. A spokeswoman for Paris City Hall called the move “a democratic power grab” that “in no way benefits the city of Paris.” She noted that even with the funds generated by the new tax, the region still raised the price of tickets for public transportation in the city during the Olympics — a measure that has disgruntled many Paris residents.

Introducing new rules

In other tourist spots, the focus is on curbing behavior that pollutes the local environment or harms residents’ quality of life.

In Japan, authorities at Mount Fuji will cap visitors at 4,000 per day. They have also imposed a new fee of 2,000 yen (about $13) for access to the iconic summit. Elsewhere in the country, a community council in the Gion neighborhood of Kyoto has closed some small roads to tourists, after complaints that the area, home to the city’s geisha district, was suffering from crowds.

“We will ask tourists to refrain from entering narrow private streets in or after April,” Isokazu Ota, a leading member of the community council, told Agence-France Presse in March. “We don’t want to do this, but we’re desperate.”

A spokeswoman for the city’s tourism board described the road closures as “a local initiative,” adding that “neither Kyoto City nor the Kyoto City Tourism Association are aware of any details beyond what is reported in the media.”

Rowdy visitor behavior has been the target of new rules in Milan. In some areas, city leaders have banned outdoor seating after 12:30 a.m. during the week and 1:30 a.m. on the weekend in response to resident complaints. They have also limited the late-night sale of takeaway food and drinks.

And in certain areas on the Spanish Balearic Islands of Majorca and Ibiza that are overrun with drunk tourists, the government has imposed a ban on late-night sales of alcohol and the consumption of alcohol in the street. New restrictions have also been imposed on party boats in the same areas.

“Tourism has negative externalities that must be managed and minimized,” Marga Prohens, the president of the Balearic Islands, told a local gathering this month , according to The Majorca Daily Bulletin. Local tourism, she said, “cannot continue to grow in volume.”

Paige McClanahan, a regular contributor to the Travel section, is author of “The New Tourist: Waking Up to the Power and Perils of Travel,” forthcoming from Scribner on June 18.

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

The Alaska Highway:  On an epic road trip, a family plots a course from Alaska to the Lower 48, passing through some of Canada’s most spectacular scenery .

Minorca:  Spend 36 hours on this slow-paced Spanish island , which offers a quieter and wilder retreat than its more touristy neighbors.

Japan:  A new high-speed train stop unlocks Kaga, a destination for hot springs, nourishing food and traditional crafts , as an easy-to-reach getaway from Tokyo.

London:  The Victoria and Albert Museum is a treasure trove of art and design. Here’s one besotted visitor’s plan for taking it all in .