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IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

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IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

• Systems and Software Troubleshooting
• Configuration and Maintenance
• Customer Service
• Data Analysis
• Problem Solving
• Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

• Provide technical support to end- users for hardware and software issues
• Utilize problem- solving and diagnostic skills to resolve issues
• Respond to user inquiries via phone, email, and chat
• Maintain accurate records of customer interactions and system updates
• Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

• Provided support to end- users on basic computer systems and software
• Troubleshot and resolved complex technical problems
• Responded to customer requests in a timely manner
• Updated and maintained customer records
• Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

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IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

• Proficiency in Windows, Mac OS and Linux operating systems
• Knowledge of computer hardware, software, and networking components
• Ability to install and configure software and hardware
• Excellent troubleshooting and problem- solving skills
• Excellent customer service and listening skills
• Ability to communicate complex technical information in a simple way

Responsibilities

• Provide help desk support to customers with technical issues
• Answer incoming customer calls and emails in a timely and professional manner
• Diagnose computer hardware and software issues and provide solutions
• Troubleshoot customer technical issues and resolve them quickly and efficiently
• Install and configure new hardware and software when needed
• Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

• Hardware Troubleshooting
• Software Installation
• System Configuration
• Technical Assistance
• Communication

Responsibilities :

• Provided assistance with hardware and software repairs and installation.
• Assisted customers with technical problems via phone and email.
• Answered user inquiries regarding software, hardware and network operations.
• Provided technical assistance to customers in a courteous and professional manner.
• Offered customer support in the installation and configuration of systems.
• Maintained system documentation and updated technical knowledge.
• Assisted in troubleshooting network and server issues.
• Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

• Software/Hardware Troubleshooting
• Technical Support
• Problem- solving
• Computer Languages
• Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
• Diagnosed and resolved technical hardware and software issues for remote and onsite clients
• Installed and configured computer hardware, software, and related peripherals
• Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
• Created and maintained IT documentation and procedures
• Monitored and maintained performance of computer systems and networks
• Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

• Network Administration
• Troubleshooting
• Hardware & Software Design
• Technical Documentation
• User Support & Training
• Provided technical support and assistance to customers, staff, and administrators
• Installed, configured and tested hardware, software, and networks
• Performed system backups, maintenance and upgrades
• Diagnosed and resolved hardware, software and network related issues
• Provided basic training to staff and administrators
• Set up user accounts and connected users to networks
• Maintained detailed records of hardware and software installations and upgrades
• Monitored and optimized system performance and security
• Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

• Troubleshooting/Problem Solving
• Software/Hardware Installation and Upgrades
• Diagnostics and System Maintenance
• Remote Desktop Support
• Ticket Tracking Systems
• Data Backup and Recovery
• Software/Hardware Support
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Managed and resolved customer service problems, reported to management and documented resolutions.
• Answered customer inquiries via phone, email, and chat.
• Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
• Performed remote troubleshooting and system maintenance and upgrades.
• Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
• Provided guidance and instructions to customers on the use of hardware, software, and network systems.
• Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
• Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

• System Diagnostics
• System Administration
• Computer Security
• Windows/Linux/Mac OS
• Troubleshoot and resolve technical issues for customers
• Consult with customers to diagnose and troubleshoot computer- related problems
• Respond to customer inquiries and provide assistance in resolving technical issues
• Configure and install hardware and software systems
• Install and configure operating systems, patches, and updates
• Monitor system performance and security
• Train end- users on the use of software applications
• Maintain accurate documentation of technical issues, resolutions, and customer service logs
• Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

• Experience working with computers and technology
• Software and hardware troubleshooting skills
• Proficiency in customer service
• Experience providing remote and in-person problem solving support
• Knowledge of computer networks and system administration
• Ability to work in a fast-paced environment
• Ability to manage multiple tasks and prioritize accordingly
• Excellent communication skills
• Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

• Experienced in troubleshooting and resolving IT hardware, software, and network issues
• Dedicated to providing effective customer service and support
• Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
• Proficient in the use of various IT support tools and software
• Knowledgeable in the installation of new hardware and software
• Proven ability to maintain user accounts, passwords, network security, and data integrity
• Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

• Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
• Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
• Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
• Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
• Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

• Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
• Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
• Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
• Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
• Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
• Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

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5 Help Desk Resume Examples Built to Work in 2024 

Help Desk Resume

• Help Desk Resumes by Experience
• Help Desk Resumes by Role
• Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop. To top it all off, use our free cover letter builder for the complete application.

or download as PDF

Why this resume works

• It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

Entry Level Help Desk Resume

• The essence is to demonstrate that you’ve actually put textbook theories to work, which culminated in tangible outcomes in the real world. Maybe it’s a summer job as a cashier, where you mastered your customer service. If such is not an option, capitalize on the job-relevant seminars you attended, and the college projects you carried out.

Help Desk Analyst Resume

• You want to stay clear of terms like “aided” and “assisted” and instead bring out the big guns—words that convey leadership (think led, authored, negotiated), accomplishments (think overhauled and upgraded), and technical prowess (think analyzed, monitored, and executed).

IT Help Desk Resume

• Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help Desk Technician Resume

• Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

• Customer Service
• Office Assistant

Adapt Your Help Desk Resume to Match Every Job Description

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

• Ticketing Systems
• Hardware Knowledge
• Network Troubleshooting
• Cybersecurity
• Mobile Device Support
• Active Directory

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

• Highlight how quickly you were able to acknowledge and address user requests or IT issues.
• Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
• Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
• Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

• Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
• Led a project to update password security policies using LastPass, curbing security breaches by 56%
• Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
• Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

• Implemented
• Optimized 
• Coordinated
• Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

• Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
• Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
• Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

• Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
• If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
• List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

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Looking for an IT Help Desk resume?

[ Click here to directly go to the complete IT help desk resume sample ]

IT help desk is an important part of any organization.

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

• Programming Languages: Java, Python, C#, C++
• Service Management Software: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk
• Oversaw 15+ help desk staff members who were tasked with assisting customers remotely, by e-mail or phone, or in-person
• Played a key role in hiring, scheduling , and providing employee evaluations and feedback
• Administered repairing, upgrading , and complete configuration of 200+ PCs and related peripherals
• Performed periodic hardware & software checks to ensure that they are functioning properly; improved quality by 17%
• Motivated the team members, administered training materials and gave KTs to small or large audiences once a month
• Trained 150+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
• Performed random audits to ensure that the help desk team of 50+ employees is providing good customer service
• Increased client satisfaction by 30% through effective communication and problem solving
• Attended major support calls (~20/day ), 5+ walk-in customers, and 30+ emails daily for Tier 2 & 3 levels technical support
• Developed, executed, and followed IT operational policies, standards, and work instructions for customer support
• Installed and updated hardware & software and recommended computer equipment to reduce the overall cost by 18%
• Designed & performed tests on 15+ applications as per the required standards and ensured data security
• Documented all software/applications upgrades & modifications and maintained the IT & software Inventory
• Responded to user's inquiries ( 25+ daily ) regarding computer, email, phone connectivity, software or hardware inquires
• Answered, evaluated, and prioritized incoming telephone , voicemail, e-mail, and in-person requests for assistance
• Collaborated with 7+ vendors to troubleshoot issues related to IT equipment, LAN/WAN connectivity, and software
• Installed and configured computer systems & installed/updated to the latest software/applications for 30+ employees
• Responded to 15+ customer inquiries in a day, diagnosed the issue and assisted them in troubleshooting challenges
• Updated, maintained & monitored all aspects of computer networks and resolved network related issues
• Assisted in resolving technical issues concerning 15+ client's accounts and the company's software infrastructure
• CompTIA A+ Certified Professional | CompTIA | Apr '17
• GPA: 4.5/5.0

Here is a brief overview of our 2022 It Help Desk Resume Blog:

• Unless you are a job hopper or looking for a change in your career, make use of the reverse-chronological format.
• Create separate sections to highlight your key skills and technical skills in an IT help desk resume skills.
• If you are a certified professional, make sure that you mention the details in your IT help desk technician resume.

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

• What to put on a resume for IT help desk job that can make you stand out.
• How to highlight your skills in an IT help desk entry level resume.
• How to create a keyword optimized IT help desk resume.
• How to compose a suitable IT help desk resume summary.
• How to optimize your IT help desk resume skills.

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Pick the Right IT Help Desk Resume Format

Include distinct sections to organize your it help desk resume, start by framing your it help desk resume header, draft a flawless it help desk professional experience section, provide the details of your education in the it help desk resume, highlight your it help desk resume skills, conclude your it help desk resume with a suitable summary/objective, use hiration’s services to create the perfect it help desk resume.

Here is a list of all the topics that you will learn in this blog:

[ Back to Table of Content ]

The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

The sections listed below are the traditional or standard sections that should be included in your resume at all times:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

• Certifications (if any)
• Additional Information (if any)
• Awards & Recognitions (if any)

To learn more about resume sections you can go through Hiration's 2022 Guide to adding the right sections in a resume .

Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder :

IT Help Desk Resume: Personal Information

Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

An ideal personal information section should contain the following:

• Contact Number: Provide the contact number that you actively use through which the recruiters can easily get in touch with you.
• Email Address: Provide an email address that has your real name to maintain a professional approach.
• Current Location: If you are applying for a job abroad, mention your state and country. Else simply mention your current city and state of residence.

Additionally, you can also mention the details of the following as per your discretion:

• LinkedIn profile link
• Link to an online portfolio

For more details on this section read Hiration's 2022 Guide to composing your contact information .

Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

IT Help Desk Resume: Profile Title

The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

It communicates your current designation, your functional industry, and the level of seniority in your field of work.

If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

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Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

STAR Format

• Frame Points

Bucketing & Bolding

[ Back to Table of Content ] Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

• S: The s ituation, backdrop, or context of your contributions.
• T: The actual t ask that was assigned to you.
• A: The strategy you put into a ction to execute the assigned task.
• R: The r esult or outcome of your action in the form of an achievement figure.

Framing Points

[ Back to Table of Content ] What do employers look for in resume for IT help desk?

Well, the answer is simple!

They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the effectiveness of framing your points and how it can be easily done.

IT Help Desk Resume Example 1

"As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

IT Help Desk Resume Example 2

Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone Played a key role in the process of scheduling, hiring, and providing evaluations of employees Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

Framing Points: Analysis

From the two IT help desk resume examples illustrated above, we can observe that:

• Writing a long paragraph to describe your professional roles & responsibilities as an IT help desk does not do justice to your expertise and potential. It is hard to recognize your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.
• Whereas, framing one-liner bullet points are easier to read and hence the recruiters would easily recognize the positive impact you had on your work. Moreover, one-liner points tend to focus on your main involvements and do not highlight vague points.

In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

[ Back to Table of Content ] Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

To understand why it is so, look at the two IT help desk resume examples give below.

Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Training & Customer Satisfaction Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Client Relationship Management Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Bucketing & Bolding: Analysis

• Framing points in one-liner alone are not enough to get the attention of the recruiters as it does not make the highlights of your points stand out for the recruiters to easily recognize.
• Whereas applying bucketing and bolding makes it easier for the recruiters to recognize the most significant points without having to read through the whole resume.

In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

To understand this section in detail and learn how to master it, read Hiration's guide on framing the work experience in your resume .

IT help desk resume sample for Professional Experience

Here is an IT help desk resume sample signifying an ideal professional experience section:

IT Help Desk Resume Keywords

To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

Suitable keywords can be found in the IT help desk job description.

Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords included by the recruiters in the job listing.

Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

The education section of your resume should ideally consist of the following details:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrollment and graduation dates in the month & year format.

We have an exhaustive guide written just for this section on Hiration's 2022 Guide on how to list education on your resume .

Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

IT Help Desk Resume: Certifications

Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

The certification section of your IT help desk support resume should consist of the following details:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Hiration's 2022 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

Create an impeccable resume with the help of our Online Resume Builder .

It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

Make sure to read Hiration's 2022 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

Here is an IT help desk resume sample showcasing the perfect key skills section:

IT Help Desk Resume Summary

A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

Try to keep it short and precise in 3-5 lines and add suitable keywords

There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

Attached below is an IT help desk resume sample showcasing the ideal resume summary:

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder now!

IT Help Desk Resume Objective

Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

It gives an overview of your resume just as an IT help desk resume summary.

The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about resume objectives.

Looking for a state-of-the-art resume builder and review services to help you build an impeccable It help desk resume?

Visit our Online Resume Builder and explore the best we have to offer you.

Resume Review & Free Resume Templates

Send us your existing resume to get it reviewed by the resume professionals at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

• Compliance with industry norms ** Conversion Scope
• ATS Compliance
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

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Key Takeaways

• Always use the right resume format that best suits the trajectory of your career and the requirements of your job application.
• Label your resume with your name as the header and provide your contact details along with an accurate profile title.
• Frame action-oriented one-liner points and apply the bucketing and bolding to make them effective.
• Make sure that your resume is keyword optimized to rank high on the ATS and raise your chances of being shortlisted by the recruiters.
• Clearly mention the details of your education and certification to enhance your resume.
• Create a separate section to highlight your most significant skills.
• Compose a suitable IT help desk resume summary to give an overview of your resume.

Now that this blog has come to an end, we advice you to make use of all the IT help desk resume examples and IT helpdesk resume samples while writing the best resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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IT Help Desk Resume

An IT help desk job typically entails providing IT support to end-users. Employers look for advanced knowledge of IT operating systems, networks, and software, along with exceptional interpersonal skills. An IT help desk resume should outline your experience and expertise, as well as your personal details.

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IT Help Desk Resume Free Template

Download this IT help desk resume template in Microsoft Word format.

IT Help Desk Resume Example:

It help desk agent.

[Street address] [City] [Zip code]

[Contact number] [Email address]

[Briefly describe your background, skills, and qualifications.]

Competencies:

[Competency 1]

[Competency 2]

Experience:

Company Name / Job Title Month 20XX - Present, Location

Company Name / Job Title Month 20XX - Month 20XX, Location

School Name / Qualification Month 20XX - Month 20XX, Location

Professional Affiliations / Memberships / Certification:

[Membership 1]

[1st certification]

[2nd certification]

Achievements:

[Notable career achievement description 1]

[Notable career achievement description 2]

[Certifiate of Merit]

[Certificate of Excellence]

How to Write an IT Help Desk Resume:

A complete guide to writing an IT help desk resume with a free template.

• Start with a summary.

Make your summary stand out.

You'd need your summary to create a good first impression, intriguing employers enough to continue reading your resume. Start by highlighting your core skills, years of experience, top achievements, and include the reason why the job aligns with your career path.

Keep your summary short and to the point.

Limit your summary to a maximum of four sentences and only include the most pertinent information. Add a sentence about how your specific skill set and experience will benefit the employer's organization.

• List your technical skills.

Start with your most important competencies.

Make a bulleted list that showcases your core skills, such as providing in-person and online IT help desk support, recommending improvements to user-experiences, configuring networks, and updating operating systems and software.

Be sure to mention all relevant skills that could set you apart from other candidates.

Match your skill set with the job posting.

Directly match your skills with the job requirements and do not list skills that will not be needed for the position. You'll want to list all relevant skills and competencies you have acquired over time.

When highlighting your skills, remain honest about your level of expertise as the hiring process may require practical assessments.

• Highlight your professional experience.

Add your experience in reverse chronological order.

The work experience section is an imperative part of your resume as employers will want to read about the IT help desk tasks you've performed in previous roles. You'll want to start this section with your most recent position.

Add the places you have worked.

Be sure to pay special attention to the responsibilities you were assigned in previous roles. This will help employers envision you in the position and determine the type of tasks you're knowledgeable in.

• Outline your education information.

List your qualifications.

Add your qualifications in reverse chronological order. Each qualification entry should mention an institution name, the dates of attendance, and a location.

Indicate qualifications in progress.

If you're studying towards a qualification, mention it at the start of this section. Omit the dates and instead include the words "In Progress."

• Add your certifications.

List any relevant professional certificates.

While your resume thus far already reveals a lot about you and your abilities, to help improve your chances of an interview, don't neglect to mention any IT-related certifications, for example:

• Cisco Certified Network Associate (CCNA).
• Apple Certified Associate.
• W3C Professional Certificate in Front End Web Development.

Start with your most relevant certificate.

If you obtained more than one certificate, consider which one employers would be most interested in and mention it first.

• Showcase your career achievements.

Add career milestones.

Your career highlights are a great addition to your resume because they act as solid references, proving to employers that you're more than capable of exceeding their expectations.

You'll immediately want to capture an employer's attention, so start this section with your most impressive IT help desk achievements.

Showcase major help desk assignments.

Provide sufficient details of your proudest accomplishments, for example, successfully assisting clients to migrate to a new software platform, developing a user-guide for employees to refer to, implementing more efficient error logging procedures, and more.

Be sure to include metrics to emphasize the impact your achievements had on the business. The more specific, the better.

• List any professional awards and job promotions.

Add key career highlights at the end of your resume.

These usually include professional achievements such as awards or job promotions that may be of particular interest to employers.

Provide the details of your professional achievements.

Use bullet points to briefly describe each highlight and list them in reverse chronological order. Each entry should identify the institution/employer and remember to include a date.

What Employers Look for in an IT Help Desk Resume:

• A degree in a computer-centered discipline.
• Experience in a similar role.
• Advanced proficiency in installing, maintaining, and updating IT systems.
• Knowledge and experience with the latest IT systems and user interfaces.
• Communication, collaboration, and organizational skills.
• Evidence of team- and independent work.

Related Resumes:

• Computer Programmer .
• Web Designer .
• SQL Developer .
• Java Developer .
• WordPress Developer .
• DevOps Architect .
• Software Project Manager .
• .NET Developer .
• Python Developer .
• PHP Developer .
• Android Developer .
• iOS Developer .

Network Administrator Resume

What should be included in a IT help desk resume?

What kind of experience is needed for an it help desk job.

• Providing clients and employees with IT support.
• Installing, maintaining, and upgrading operating systems, networks, and software.
• Performing inspections and documenting processes.
• Training staff.
• Making IT-related recommendations.

How much experience is needed for an IT help desk job?

Requirements may vary. It is advisable to carefully read the job requirements before you submit your resume. Some IT help desk positions are entry-level jobs where no prior experience is needed, whereas other advertisements require candidates to have a minimum number of years of experience. If you are about to enter the job market, add "entry-level" to your IT help desk job search terms.

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How to create the perfect resume, front-end developer resume, ui developer resume, resume tips, resume build.

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IT Help Desk Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it help desk technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Maintains bank and network standards to preserve network integrity
• Participates in established rotating on-call schedule, providing 24x7 support on a periodic basis
• Provide technical assistance and support related to end users, computer systems, hardware, or software
• Answer incoming customer calls and provide assistance by phone in a friendly and professional manner
• Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees
• Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles
• Provide established on-call technical support using a rotational schedule
• Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
• Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
• Assist in moving desktop equipment to different locations
• Responsible for supporting desk phone devices and management software
• Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
• Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by Berg staff
• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories
• Develop and maintain knowledge of Berg computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service
• Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
• Familiarity with Internet/Intranet coding tools and scripting (e.g. PowerShell, Bash, PHP, ASP, etc.) a plus
• Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives
• Exercises ability to learn quickly and retain knowledge. Strives for constant improvement and development
• Excellent written and verbal communication skills; Strong ability to communicate technical information, both verbal and written, to a wide range of end-users
• Strong organizational and time management skills with a highly developed attention to detail
• Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively
• Ability to learn new technology and systems quickly
• Ability to adapt quickly and effectively in a diverse and ever-changing environment
• Effectively manage multiple priorities with a strong attention to detail in a fast paced environment
• Demonstrated commitment and ability to provide excellent customer service
• Solid understanding of basic client connectivity - ethernet, TCP/IP and VPN
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations

13 IT Help Desk Technician resume templates

Read our complete resume writing guides

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• 1) Must possess a Bachelor’s degree in Computer Sciences and a minimum of three years related experience
• 2) Must possess Experience and training in working with Windows Operating Systems, LAN/WAN hardware and software
• 3) Must possess and maintain a Secret Clearance
• 4) Must hold a current industry certification in one of the following areas: CCNA, CCNP, CompTIA Security+, CompTIA Net+
• 5) Must be a U.S. Citizen
• 1) Masters in Computer Science or related field
• 2) CISSP certification
• 3) Previous experience in a TRADOC environment managing networks
• 1) Must possess a Bachelor’s degree in Computer Sciences or four years related experience and/or training; or equivalent combination of education and experience
• 1) CISSP certification
• 2) Previous experience in a TRADOC environment managing networks

Senior IT Help Desk Technician Resume Examples & Samples

• Maintain network security and access to resources by creating, editing, or deleting user accounts, network shares and e-mail lists with attention to appropriate security procedures
• Provide IT systems administration and support as needed, working closely with the Director of Network Systems Administration & Sr. IT Help Desk Technician, to ensure continuous and effective operations while maintaining IT security policy
• Participate in ensuring the stability of all of Berg’s information systems with teamwork and professionalism, including, but not limited to, carrying and responding to a cell phone and being available when needed for critical system support
• Requires a B.A. or B.S. degree in information systems or equivalent; working knowledge of the information technology field with a minimum of 2 years’ experience in a fast-paced, IT support environment
• Basic network administration ability with Microsoft Active Directory and other network applications
• Extensive knowledge of Microsoft Windows and/or Apple operating systems, hardware and general computer operation required
• Significant customer service/support experience a plus
• Strong listening and problem-solving ability
• Ability to explain and document computer systems in terms equivalent to user’s experience level
• Ability to independently coordinate projects & plans with team members for timely completion of mission-critical, complex, and often sensitive projects or emergencies
• Experience with inventory management and ticket tracking a plus
• Understanding of information systems privacy and security issues including common practices for protecting systems a plus
• Physically capable of regularly lifting IT equipment (up to 50 pounds), install cabling, access tight spaces under desks, etc

IT Help Desk Technician Resume Examples & Samples

• Bachelor’s Degree in Information Systems or 2 years of relevant technical experience
• 2 years+ experience working in a dual Windows/Mac environment, troubleshooting and resolving high level complex technical issues for customers
• Experience with troubleshooting mobile devices (iOS, Android)
• Ability to image Mac and PC machines with related software and accounts (i.e. Office 365, Adobe, Active Directory, SSCM, Casper)
• Ability to build a positive relationship between the clients, internal groups and technical organization
• Experience in infrastructure and application monitoring is a bonus
• Familiarity with ITIL processes desired
• Must be fluent in English. French, German, and Chinese are a bonus!
• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment
• Knowledge of Windows desktops and notebooks, as well as iOS devices, in a networked environment
• Experience with Windows 7, 8 and 10, Windows Server 2003/2008/2010/2013 and Mac OS
• Experience supporting and troubleshooting Microsoft Office 2010 and 2013 as well as Office 365
• Experience supporting Outlook in a Microsoft Exchange/Cloud environment
• Experience supporting desktops in a MS active directory environment
• Experience with mobile devices in a plus
• 2 years of experience with providing second-tier support to end users for either PC, server, or mainframe applications or hardware
• Experience with simulating or recreating user problems to resolve operating difficulties
• Experience with recommending systems modifications to reduce user problems
• Experience with Microsoft Active Directory and Public Key Encryption
• Knowledge of operating systems, business applications, printing systems, and network systems
• HS diploma or GED and 8 years of experience in a help desk environment, AA or AS degree in CS or Information Systems and 5 years of experience in a help desk environment, or BA or BS degree in CS or Information Systems and 2 years of experience in a help desk environment
• Experience with NetApp storage management and configuration
• Experience with Server and Cisco Unified Computing System (UCS) management and configuration
• Ability to interface with all levels of staff and be highly motivated with strong client focus
• Microsoft Certifications, including MCSA, MCSE, or MCSM
• Cisco Certified Network Associate (CCNA) with a comprehension of EtherChannel and Cisco routing and advanced switching
• Identify, research and resolves technical problems
• Document, track and monitor problems to ensure timely resolution
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
• Correct application issues, solve network and security problems and identify common PC software and hardware problems
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
• Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
• Associate degree is preferred
• Minimum 1 year of related work experience required
• Excellent organizational, written, and verbal communication skills
• Computer literate and familiar with help desk procedures
• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
• Ability to install and deploy Windows based computers
• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
• Knowledge of Internet Explorer software usage and configuration
• Ability to lift up to 60 pounds required
• Provide computer and phone peripheral support for all Lithia Auto Store locations
• Utilize and perform in a Windows-based environment as well as versions of Microsoft Office Suite
• Create/remove logon credentials from various in-house databases including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases
• Monitor email/voicemail messages from customers for assistance by opening trouble tickets for each request
• Set-up and install peripherals including but not limited to phones (Cisco IPT), PC’s, printers, laptops, monitors/projector units in person or as an instructor by phone
• Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
• Manage and complete assigned issues and projects in a timely manner
• Travel as required to field stores
• Work schedule rotation for periodic on-call and after-hours support
• Perform other duties and projects as assigned
• 1 – 2 years of knowledge and work experience in an IT or computer related environment
• AA or BS degree in Computer Science, preferred
• 2+ years’ experience with Windows OS (XP, 7), Microsoft Office applications with some MAC OS experience, preferred
• CompTIA A+ or Network+, desired
• Working knowledge of basic hardware, including laptops, desktops and printers
• A team player who is professional and focused on providing exemplary customer service
• Ability to articulate and troubleshoot issues over the phone and in person
• Strong attention to detail and sense of urgency
• Active Listener and Critical Thinker
• Solid time management skills
• Possess an acceptable driving record and a valid driver’s license in your state of residence
• Provide Tier I and II IT troubleshooting services such as maintaining, installing, repairing, and modifying computers/mobile devices (SIPR, NIPR, CENTRIX, etc.) and their associated business software
• Life Cycle Replacement support services (configuration/imaging, distribution and installation)
• Provide direct customer support for Audio Visual and Video Teleconferencing equipment and services
• Document incident statuses in incident database tools (i.e. Remedy)
• High School diploma or equivalent with 5+ years of related working experience
• Demonstrated experience with Active Directory, Operating System delivery methods (BMC Remedy or Altiris Deployment Solution, SCCM, Ghost, etc.) and basic troubleshooting techniques in a Service Desk environment
• Working knowledge of Windows 7/10, Office 2007 and 2010
• Background in networking concepts to include TCP/IP, DHCP, VLAN, DNS and other common networking business practices
• Currently possess DoD 8570 IAT Level II requirements to include active CompTIA Security+ce certification
• Currently possess an active DoD Secret security clearance
• Ability to work weekends and travel upon customer requests as needed
• Experience in DISA, USARPAC, and USARC IT Tiered support Services is preferred
• Candidate must have strong interpersonal skills and the ability to work well under pressure
• Assembles medical products on an assembly operation, performing a variety of tasks on a rotating basis
• Ability to rotate through the assembly line
• Performs on-line and in-process visual inspection of products to ensure specifications per work order and procedure are followed
• Assists Team Leader and Technicians with product and/or machine change-overs
• Ensures product assembled meets quality standards
• Rejects product outside of specifications
• Adheres to safety standards
• May operate a variety of testing equipment required for periodic product and process testing
• Performs other related tasks, as required
• Education and/or experience equivalent to a high school diploma or certificate of leaving
• Demonstrates competencies and ability to rotate in a specific assembly line or work cell
• Ability to perform a variety of assembly tasks requiring dexterity and fine motor skills
• Ability to visually check work performed and identify whether a product has been assembled correctly
• Ability to follow instructions in performing repetitive tasks
• Attentiveness in performing tasks
• Ability to work as a team member in assembling sterile medical products
• Ability to meet line rate expectations
• Six months of experience
• Applies Laboratory policies and procedures to provide technical solutions to a wide range of difficult problems
• This is the skilled/fully proficient level; applies knowledge of the job and policies/principles to complete a wide variety of tasks
• Position typically requires a high school diploma and two-to-four years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be desirable
• At this level applicable foundational vendor certification is desirable
• Provide support for a variety of computer systems administration and support tasks
• Provide level 1 support for hardware problems
• Perform trouble shooting and provide support for software applications pertaining to PIPS, PIPS-R, Portal and OPM’s FDR and FWS systems
• Learn and provide level 1 support for any new software or hardware that KeyPoint Government Solutions may adopt
• Other duties that may be requested by supervisor
• Communicates with end users to resolve issues a soon as possible
• Organizes and prioritizes requests to optimize efficient resolutions
• Oversee the daily performance of computer systems
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Modify and customize commercial programs for internal needs
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• Written Comprehension — The ability to read and understand information and ideas presented in writing
• Written Expression — The ability to communicate information and ideas in writing so others will understand
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• Two years of previous hands on experience required
• Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management and troubleshooting. Certifications a plus but not required
• Working knowledge of core Internet protocols including TCP/IP, DNS,FTP, etc
• Experience in Microsoft Windows 2k or 2k3 server environments including installation, configuration and use of Active Directory
• 1+ years experience doing technical support, helpdesk, service desk or phone support
• Experience with Windows XP and MS Outlook
• Active Directory skills such as creating/deleting users, resetting passwords, etc
• Experience supporting, troubleshooting and break/fix on various hardware such as Dell and Lenovo laptops and desktops, printers and scanners
• Willingness to provide technical support primarily over the phone
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• Respond to request via phone calls, in person or by email through help desk software
• Image new computers to company standard install
• Support company mobile phones and smart phones
• Follow up with customers to ensure issues have been resolved
• Degree in Information Technology or related field or relevant experience,
• Excellent oral and written communication
• Ability to prioritize tasks and work in a fast paced environment
• Answers help desk telephone, email and other requests and provides Level 1 support for reported incidents
• Uses troubleshooting, logical processing and problem solving skills to resolve hardware, software, and network issues
• Applies strong organizational, multi-tasking, and follow-through abilities. Effectively prioritizes workload in a fast paced environment
• Draws on basic understanding of network topology and connectivity to monitor and troubleshoot the bank’s network. Further develops working knowledge of the bank’s networking environment
• Documents procedures, technical specifications and similar items to improve departmental knowledge
• Accurately logs calls into the Help Desk ticketing system
• Responds to user requests in person or by appropriate communication(s)
• Refers unresolved help desk issues to next level support
• May travel to branch offices as required to setup equipment in a new branch, or assisting with moving equipment when a branch relocates
• May travel to branches of newly acquired entities for conversion purposes
• Handles returns of equipment and/or exchanges
• Communicates with vendors on new purchases, warranty repairs, swaps
• Responsibilities also include proactive monitoring of network and systems, backup media cataloging, report generation and other duties as assigned
• Performs various clerical duties including, mail distribution, filing, copying, word processing, assisting employees as required
• Ensures that internal customers are receiving quality service and support
• Adheres to strict compliance with bank policies and procedures
• Helps advance the company perception of Help Desk by providing excellent customer service, good communication and interpersonal skills, and following through and following up on all calls that are taken by incumbent to ensure that problems have been completely resolved
• Minimum 1-2 years’ IT experience
• Strong computer skills (ability to operate specific software programs) and wireless/network devices
• Familiarity with the geography of the OSU campus is preferred but not required
• Administration of Active Directory Controller
• PC / Laptop Hardware and Software Support
• Administration of Virus Protection and Security System
• Copier and PC Printer Administration
• Administration of Phone Call Center System
• Administration of Email System
• Administration of CRM System
• Microsoft Office skill with Excel and Word
• Ability to apply a structured approach, such as scientific method, to complex problems in unfamiliar environments
• Ability to communicate effectively with both IT staff and operations staff
• Responds to queries, creates/updates tickets, isolates problem, and determines and implements solutions or escalation procedures
• Assists in the monitoring of tickets in multiple queues to facilitate processing of all customer support requests, examines personal queues to prioritize and complete work to meet or exceed response and resolution targets
• Follows defined policies and procedures to manage workflow, including escalation of tickets, utilizes all available resources to promptly and accurately identify resolutions
• Understand, apply and utilize all information gained by reading, studying and reviewing technical documentation, manuals, TechNet, and other support sources
• Above all this position is a part of a “customer service” organization and must show an aptitude for the development, management, and delivery of outstanding services to Analogic employees, customers, suppliers, and any other internal organization that relies on the network
• Solid understanding of how software and operating systems work
• Excellent listening and questioning skills
• Strong customer focus
• The ability to prioritize your workload
• Ability to lift to 50 lbs
• 1 year technical support experience
• Operating Systems
• Logical Devices
• Microsoft Suite 2010 & 2016
• Engineering Tools

IT Help Desk Technician Level Resume Examples & Samples

• Responsible for serving as centralized point of contact for all technology needs by interfacing with customers via phone, chat, email and other request mechanisms
• Monitor ticketing queues and route/assign incidents and requests as needed
• Ensure the stable operation of desktop computers (Windows and Apple OS), accessories and peripherals following established guidelines and best practices
• Monitors systems and alarms, troubleshoots, and escalates where appropriate
• High school diploma
• 1-3 years related experience
• Experienced in troubleshooting methods and procedures
• Basic understanding of Microsoft Windows operating systems
• Basic experience troubleshooting and support PC hardware and software
• Basic experience using e-mail and word processing software. Basic understanding of network software, hardware and services
• Interface with users, identify and resolve problems, escalate unresolved trouble tickets as appropriate, and track calls
• Install, maintain, upgrade and troubleshoots PCs, laptops, printers and other peripherals
• Install, maintain, upgrade, and troubleshoot various applications in a Microsoft Windows environment
• Utilize help desk ticket system (Dell Kace K1100) by inputting, updating and closing tickets
• Provide basic IT training for new users
• Participate in various IT relar5ted projects as needed
• Provide on-call support and infrequent night/weekend work
• Continue professional development of skills
• Triage issues and service requests via phone, e-mail, chat and in person
• Troubleshoot the end user’s issue and resolve upon first contact, when possible
• Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool
• Provide remote access/VPN support
• Provide “how to” assistance on all internally supported devices, applications and systems
• Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate
• Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues
• Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups
• Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
• Build relationships with the Level 2 support technicians and Level 3 subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood, met or exceeded
• Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization
• Organize the WWP Help Desk so that all incoming WWP support calls are dealt with in a timely and effective manner
• Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians
• Analyze and resolve urgent first-line support calls when escalated via the WWP Help Desk
• Promote best practices in the use of IT hardware and software
• Keep all WWP hardware safe and secure
• Monitor status of WAN links and carry out basic investigations prior to reporting any issues to WWP Senior Management
• Input new system users onto the WWP Help Desk system contacts database and maintain existing information ensuring it is correct and up to date
• Input new system users onto the organization domain, e-mail system, and proxy servers within set timescales and ensure existing system users’ information is correct and up to date
• Liaise with third party support organizations for repairs/replacements
• Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards
• Perform the daily file server backup checks
• Perform system administration and support of IT Help Desk System
• Liaise with staff as to the status of their existing calls
• Liaise with third party support suppliers to resolve support calls that require actions from them
• Provide feedback to Senior IT Staff regarding potential staff desktop training requirements
• Participate in WWP meetings / review meetings or locality site meetings and provide feedback as required
• Monitors and recommends best practices procedures for all users accessing WWP technical resources
• Perform preventive maintenance as recommend by Microsoft standards on all desktops computers
• Intermediate operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS, and Microsoft Office
• Operating knowledge of typical office equipment, such as CISCO VOIP telephones, copier, fax machine, E-mail, etc. required within three (3) months after entering position
• Advanced computer troubleshooting, analysis, critical thinking and problem solving skills
• Experience with a trouble-ticketing system
• Experience with mobile device support, iPhone/iPad Support, desktop imaging and security patching
• Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
• Commitment to helping a highly successful organization implement systems to support significant growth
• Highly motivated
• Associates degree with an IT concentration preferred
• Two (2) years of experience utilizing a variety of computer hardware, software, and networking preferred

Related Job Titles

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IT Help Desk (Entry Level) Resume Examples: Proven To Get You Hired In 2024

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• IT Help Desk (Entry Level)
• IT Support Specialist
• IT Support Technician
• Help Desk Technician
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• IT Help Desk (Entry Level) Resume Tips

IT Help Desk (Entry Level) Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it help desk (entry level) resume sample.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your it help desk (entry level) resume in 2024,    include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

IT Support Specialist Resume Sample

It support technician resume sample, help desk technician resume sample, it support associate resume sample.

We spoke with hiring managers at top companies like Google, Microsoft, and Amazon to understand what they look for in IT help desk resumes at the entry level. The tips below are a result of their advice and will help your resume stand out.

   Highlight your customer service skills

As an IT help desk professional, your primary role is to assist users with technical issues. Hiring managers want to see evidence of strong customer service skills on your resume.

Instead of simply listing 'customer service' as a skill, provide specific examples of how you've demonstrated it:

• Resolved an average of 50+ customer inquiries per day via phone, email, and chat
• Maintained a 95% customer satisfaction rating based on post-interaction surveys
• Trained 5 new hires on customer service best practices, contributing to a 15% increase in team efficiency

Quantifying your achievements and using action verbs makes your customer service skills more impactful and credible to hiring managers.

   Showcase your technical troubleshooting abilities

Effective troubleshooting is a critical skill for IT help desk roles. Hiring managers look for candidates who can diagnose and resolve technical issues efficiently.

When describing your troubleshooting experience, be specific about the types of issues you've handled and the steps you took to resolve them. Contrast the difference between a vague description and a strong, detailed one:

• Helped users troubleshoot various technical problems
• Diagnosed and resolved issues with hardware, software, networking, and mobile devices, reducing average ticket resolution time by 20%

The more specific you are, the easier it is for hiring managers to understand the depth of your technical abilities and the impact you can make in the role.

   Include relevant certifications and training

While entry-level IT help desk roles may not require extensive certifications, including relevant ones can help your resume stand out. Some certifications that can boost your credibility include:

• Microsoft Certified Solutions Associate (MCSA)
• HDI Customer Service Representative (HDI-CSR)
• ITIL Foundation

Additionally, mention any relevant training you've completed, such as:

• Completed a 6-week IT support bootcamp covering troubleshooting, networking, and customer service
• Attended a 3-day workshop on ITIL best practices for service desk operations

These certifications and training demonstrate your commitment to learning and staying current in the field, which can make you a more attractive candidate.

   Emphasize your communication skills

Strong communication skills are essential for IT help desk professionals. You'll be interacting with users who have varying levels of technical knowledge, so you must be able to explain complex concepts in simple terms.

Highlight your communication skills by providing examples of how you've effectively communicated with users and colleagues:

• Created a knowledge base of 50+ articles explaining common technical issues in plain language, reducing user confusion and repeat tickets by 30%
• Collaborated with cross-functional teams to implement a new ticketing system, ensuring smooth communication and a successful rollout

These examples show hiring managers that you can communicate effectively with both technical and non-technical audiences, a key skill for success in an IT help desk role.

   Showcase your problem-solving skills

As an IT help desk professional, you'll face a wide range of technical challenges that require strong problem-solving skills. Hiring managers want to see evidence of your ability to think critically and find creative solutions.

When describing your problem-solving experience, focus on the impact of your solutions:

• Developed a script to automate the process of updating software on 500+ company devices, saving 20+ hours per month
• Identified and resolved a recurring network issue, resulting in a 50% reduction in related user complaints

These examples demonstrate your ability to not only solve problems but also find efficient and effective solutions that have a measurable impact on the organization.

   Tailor your resume to the job description

One of the most effective ways to make your resume stand out is to tailor it to the specific job you're applying for. This shows hiring managers that you've taken the time to understand their needs and have the relevant skills and experience.

Here's an example of how you can tailor your resume to a job description:

Job description: Provide technical support for Windows and Mac OS Generic resume: Provided technical support for various operating systems

Job description: Provide technical support for Windows and Mac OS Tailored resume: Provided technical support for Windows 10 and Mac OS X, resolving 100+ user issues per week

By specifically mentioning the operating systems listed in the job description and quantifying your experience, you show hiring managers that you're a strong fit for the role.

Writing Your IT Help Desk (Entry Level) Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that appears at the top of your resume, just below your contact information. While it's not a mandatory component, a well-crafted summary can help you stand out from other candidates by highlighting your most relevant qualifications and experiences.

When deciding whether to include a summary on your IT help desk resume, consider your level of experience and career trajectory. If you're a recent graduate or making a significant career change, a summary can provide context and explain how your skills align with the position. However, if your experience directly relates to the IT help desk role, you may choose to let your work history speak for itself.

It's important to note that an objective statement, which focuses on your career goals rather than your qualifications, is generally not recommended. Employers are more interested in what you can bring to the table than your personal aspirations.

To learn how to write an effective resume summary for your IT Help Desk (Entry Level) resume, or figure out if you need one, please read IT Help Desk (Entry Level) Resume Summary Examples , or IT Help Desk (Entry Level) Resume Objective Examples .

1. Tailor your summary to the IT help desk role

When crafting your summary for an entry-level IT help desk position, it's crucial to align your skills and experiences with the job requirements. Research the company and the specific role to identify the key qualifications they are seeking.

For example, if the job description emphasizes customer service and technical problem-solving, your summary might look like this:

Recent IT graduate with a strong foundation in computer systems and a passion for helping others. Skilled in troubleshooting hardware and software issues, providing clear explanations to non-technical users, and maintaining a positive attitude under pressure. Eager to apply my knowledge and learn new technologies in an entry-level IT help desk role.

Avoid generic statements that could apply to any job, such as:

• Hardworking individual seeking an opportunity to grow
• Motivated self-starter with a diverse skill set

2. Highlight your technical skills and soft skills

An effective IT help desk summary showcases a balance of technical expertise and interpersonal skills. While you may be tempted to focus solely on your technical qualifications, don't overlook the importance of soft skills in a customer-facing role.

Some key skills to consider including:

• Familiarity with common operating systems (e.g., Windows, Mac OS) and software applications
• Knowledge of hardware components and peripherals
• Troubleshooting and problem-solving abilities
• Excellent communication skills, both written and verbal
• Patience and empathy when working with frustrated users
• Ability to explain technical concepts in simple terms

Remember, your summary should be a high-level overview of your qualifications. Avoid listing every skill or technology you've encountered; instead, focus on those most relevant to the IT help desk role.

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers how you've applied your skills to make an impact for previous employers. It's especially important to get this section right when you're applying for entry-level IT help desk jobs, as you may not have much directly relevant experience yet. Here are some key tips to make sure your work experience section shines:

1. Highlight transferable skills from non-IT jobs

Many entry-level IT help desk applicants don't have direct IT support experience on their resume yet. If that's you, focus on highlighting transferable skills you gained in other jobs that would apply well to an IT support role, such as:

• Troubleshooting issues for customers at a retail job
• Communicating technical concepts to non-technical people as a tutor
• Collaborating with team members on complex projects in any job

By framing your non-IT experience in terms of the skills that transfer well to IT support, you'll help employers connect the dots and see your potential.

Not sure if you're highlighting the right skills? Try out the free Targeted Resume tool, which scans your resume and compares it to the job description to identify the most important skills and keywords to include.

2. Use strong, IT-related action verbs

When describing your contributions in each role, start each bullet point with a strong action verb that sounds like what an IT support professional does on a daily basis. Some great examples include:

• Troubleshot hardware and software issues for 50+ employee computers, resulting in a 20% reduction in support ticket time-to-resolution
• Communicated complex technical concepts to non-technical end users, improving customer satisfaction rates by 15%
• Collaborated with other IT team members to migrate company systems to new CRM platform, finishing the project 10% ahead of schedule

Avoid bland, overused verbs like "assisted" or "helped" - they don't convey the specifics of how you made an impact. Use strong, descriptive verbs to make your contributions and skills stand out to IT managers.

Tip: Read through IT help desk job descriptions and take note of the verbs they use frequently, like "troubleshoot", "resolve", "maintain" and "configure". Incorporate these into your own work experience bullet points.

3. Quantify your impact with metrics where possible

Numbers jump off the page and quickly convey your impact to busy hiring managers. Whenever possible, include metrics in your bullet points to show the scope and results of your work. Not sure what kind of metrics to include? Here are some ideas:

• Number of customers/users supported per day/week/month
• Average time to resolve a support ticket
• Percentage decrease in support tickets after implementing a new process
• Number of new systems/applications implemented and trained users on

Responded to customer support tickets and walked users through technical issues

Responded to 100+ customer support tickets per week and resolved issues within an average of 2 hours, 50% faster than the team average of 4 hours

By quantifying your experience like in the second example, you give the hiring manager a much clearer picture of your abilities and impact. Numbers are your best friend in this section.

If you don't have exact metrics, use your best estimate or a range. Something like "Resolved 20-30 support tickets per day" is better than no numbers at all.

4. Showcase your technical skills and tools

Hiring managers want to see that you have experience with the hardware, software and tools they use at their company. Even if you don't have professional IT experience, you can showcase your technical skills in other ways:

• Coursework and projects from your degree program
• Volunteer experience troubleshooting computer issues for local nonprofits
• Transferable tools used in other industries, like Salesforce, Zendesk, and Remote Desktop

For example:

Earned A+ certification and built home computer networks to gain hands-on experience with Windows Server, Active Directory, and Cisco routers and switches

Even if you haven't used the exact same tools as the employer, demonstrating foundational skills with related technologies can reassure hiring managers of your ability to learn their stack quickly.

Before you submit your resume, upload it to the free Score My Resume tool to get instant feedback on 30+ key criteria hiring managers look for, including whether you've highlighted the right technical skills for the job.

  Education

The education section of your IT help desk resume should be concise and relevant. It's an opportunity to showcase your technical knowledge and training. Follow these tips to make sure your education section is effective and tailored to the job you're applying for.

1. Put education at the top if you're a recent grad

If you've graduated within the last few years, put your education section above your work experience. This is especially important if you have limited work experience in IT help desk roles.

Here's an example of how to format your education if you're a recent grad:

Bachelor of Science in Information Technology, XYZ University, Graduated May 2022 Relevant coursework: Network Administration, Database Management, Cybersecurity Fundamentals GPA: 3.8/4.0

2. Highlight relevant coursework and projects

If you don't have much work experience, your coursework and academic projects can help demonstrate your skills and knowledge. Include courses and projects that are directly relevant to IT help desk work.

Here are some examples:

• Relevant coursework: Operating Systems, Network Security, Technical Support Fundamentals
• Capstone project: Developed a ticketing system for the university's IT department, resulting in a 30% increase in efficiency

3. Keep it short and sweet if you have significant experience

If you have several years of IT help desk experience, your education section should be brief. Hiring managers will be more interested in your work history and accomplishments.

Here's what to avoid:

• Associate of Science in Computer Information Systems, ABC Community College, Graduated 2010
• Relevant coursework: Intro to Programming, Web Design, Database Fundamentals
• GPA: 3.2/4.0

Instead, keep it concise:

Associate of Science in Computer Information Systems, ABC Community College

4. Include relevant certifications

Certifications demonstrate your expertise and commitment to professional development. If you have certifications that are relevant to IT help desk work, include them in your education section.

Some examples of relevant certifications:

• HDI Desktop Support Technician

Here's how to format certifications in your education section:

Bachelor of Science in Computer Science, XYZ University, Graduated May 2018 Certifications: CompTIA A+, June 2019 HDI Desktop Support Technician, March 2020

  Skills

The skills section of your resume is crucial for IT help desk roles. It's where you highlight the technical skills and expertise that make you a great fit for the job. Hiring managers and applicant tracking systems (ATS) will scan this section to see if you have the right qualifications. Here are some tips to make your skills section stand out.

1. Highlight relevant IT support skills

When applying for an IT help desk role, focus on technical skills that are relevant to the job. This could include:

• Operating Systems : Windows, macOS, Linux
• Productivity Software : Microsoft Office, Google Workspace
• Networking : TCP/IP, DNS, DHCP
• Security : Antivirus software, firewalls, VPNs
• Troubleshooting : Remote desktop, command line, diagnostic tools

By highlighting specific skills that match the job description, you'll show the hiring manager that you have the expertise they're looking for.

2. Use proficiency levels strategically

Some job seekers like to indicate their proficiency level for each skill, such as beginner, intermediate, or expert. However, this can sometimes backfire. Consider the following examples:

Skills: Windows 10 (Expert) macOS (Beginner) Networking (Intermediate)

In this case, noting "beginner" for macOS may cause the hiring manager to question your abilities. Instead, either leave off the proficiency level or only include skills where you're at an intermediate to expert level:

Skills: Windows 10 macOS Networking TCP/IP (Expert) Cisco switches and routers (Expert)

3. Tailor skills to the job description

Many companies use applicant tracking systems (ATS) to scan resumes for relevant keywords before a human ever sees them. To get past the ATS, make sure your skills section includes keywords and phrases from the job posting.

For example, if the job description mentions "experience with Zendesk ticketing system," include that specific skill on your resume. However, never lie about your qualifications. Only include skills you actually possess.

Tailoring your resume for each job takes extra time, but it's worth it to increase your chances of landing an interview. A generic skills list that's not customized for the role is more likely to be overlooked.

4. Avoid outdated or irrelevant skills

While it may be tempting to list every technology you've ever used to pad your resume, stick to current and relevant skills for an IT help desk role. For example:

Skills: Windows 95 MS-DOS Lotus 1-2-3 Typewriter repair

Those skills are extremely outdated and no longer used in most workplaces. Including them will make you look out of touch. Instead, emphasize modern technologies and industry-standard tools:

Skills: Windows 10 Active Directory Office 365 Salesforce

Skills For IT Help Desk (Entry Level) Resumes

Here are examples of popular skills from IT Help Desk (Entry Level) job descriptions that you can include on your resume.

• Active Directory

Service Desk

• Technical Support
• Microsoft Access
• Computer Hardware Troubleshooting
• Network Administration
• Computer Hardware
• Operating Systems

Skills Word Cloud For IT Help Desk (Entry Level) Resumes

This word cloud highlights the important keywords that appear on IT Help Desk (Entry Level) job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

• Help Desk Resume Guide & Examples for 2022

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IT Help Desk (Entry Level) Resumes

• Template #1: IT Help Desk (Entry Level)
• Template #2: IT Help Desk (Entry Level)
• Template #3: IT Support Specialist
• Template #4: IT Support Technician
• Template #5: Help Desk Technician
• Template #6: IT Support Associate
• Skills for IT Help Desk (Entry Level) Resumes
• Free IT Help Desk (Entry Level) Resume Review
• Other Administrative Resumes
• IT Help Desk (Entry Level) Interview Guide
• IT Help Desk (Entry Level) Sample Cover Letters
• Alternative Careers to a Help Desk Specialist
• All Resumes
• Resume Action Verbs

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IT / Help Desk Resume Sample

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Work Experience

• Timely completion of all work
• Working closely and harmoniously with fellow workers
• Adherence to all safety, health and privacy act rules and regulations
• Effective communication and time management
• Complete administrative tasks, such as tracking help desk calls, assisting with organizational efforts and asset management
• IT team projects as assigned
• Answering end users’ questions about systems and applications
• Windows Server & Desktop operating systems
• Windows and Network Administration
• IT Service Management Software Experience (HEAT)
• Solid understanding of IP networking (LAN/WAN/Wireless)
• Remote help tools like SCCM, RDP and Dame Ware
• Monitoring software (Splunk, IP Monitor, etc.)
• Information Sciences, Technology, Computer Science
• Experience in a Helpdesk or Customer Service environment
• Experience in handling technical support calls in an in-bound call center environment
• Strong knowledge of standard PC hardware/software/operating systems
• Commitment to team concept
• Work in a fast paced & high volume environment
• Production support or technical support experience required
• Proficient in all MS Office Suite including O365

Professional Skills

• Excellent organizational skill to prioritize project timelines effectively and ability to multi-task on competing priorities
• Strong PC Skills including MS Word, Outlook, and Excel
• Possess excellent telephone etiquette and oral and written communications skills
• Resourceful and excellent customer service skills
• Professional appearance and strong written and verbal communication skills
• Demonstrated experience working in a 24/7 production support environment.
• Demonstrated ability to develop business relationships and communicate effectively with the user community

How to write IT / Help Desk Resume

IT / Help Desk role is responsible for basic, software, events, travel, research, reporting, wireless, security, mac, database. To write great resume for it / help desk job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For IT / Help Desk Resume

The section contact information is important in your it / help desk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your IT / Help Desk Resume

The section work experience is an essential part of your it / help desk resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous it / help desk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it / help desk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT / Help Desk resume experience can include:

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
• Possess experience with computer imaging and configuration
• Min. 1 years of experience with a ticketing system (Heat, Remedy, ETC..)
• Experience working with remote control software
• Experience with Microsoft Active Directory, file/print servers, directory structure, access rights, and network printing
• Good understanding of TCP/IP networks

Education on an IT / Help Desk Resume

Make sure to make education a priority on your it / help desk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it / help desk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT / Help Desk Resume

When listing skills on your it / help desk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it / help desk skills:

• Experience and demonstrated proficiency in troubleshooting desktop operating systems and associated hardware and peripherals
• Problem Solver – able to resolve problems effectively
• Computer Savvy – proficient with basic computer skills
• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
• Incident Management experience ¿ Managing incidents including business expectations and communication
• Good working knowledge of various versions of Microsoft Windows including both workstation and server versions

List of Typical Experience For an IT / Help Desk Resume

Experience for it help desk associate resume.

• Act as Lead for the local Service Desk supervising 4-5 Service Desk Analysts
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Install and maintain end user PCs and laptops using Windows, MacOS, anti-virus, etc
• Maintain corporate backups using Symantec Backup Exec
• Remotely connects to end user’s PC to fix problems
• Remotely connects to end user’s PC to fix problems and desk side support
• Assist users and answer technical questions about Gmail, Google Apps, MyPima, and other PCC systems and software
• Help users configure their mobile devices to connect to PCC wireless networks
• Consistently and accurately track, update, and close assigned support requests

Experience For IT Help Desk Coordinator Resume

• Support to in house applications as well as standard business applications
• Perform routine Active Directory administration tasks
• MS Active Directory Group Policy configuration, deployment and management
• MS WSUS patch management
• Symantec Backup Exec configuration and administration
• Proficiency in Microsoft Products and Applications; Office 365, SharePoint
• Aptitude to be the first point of contact for corporate IT support and team

Experience For IT Help Desk-grand Rapids Resume

• Provide shared drive access
• Troubleshoot corporate computer systems and applications
• Develop and maintain asset management program
• Provide voice and data communication network support
• Trains users on software and hardware use as needed
• Participates in On-Call Rotation as scheduled by IT Support Services Management
• Configuration and support of desktop HW, SW, printers and peripherals
• Receives user requests via ticket system for technical assistance
• Documents, refines, executes and closes user request tickets

Experience For IT Help Desk / Service Desk Analyst Resume

• Performs phone support and analysis/ticket creation of user phone request
• Instructs user on problem resolution
• Promotes complex issues to technical specialists in the NEC or System Support
• Assures problem resolution to created tickets within the allotted timeframe (72 hours for simple issues)
• Manage NEARNG DISA EE and mobile devices via tickets submitted by users
• Serve as the first-line technical specialist that responds to all help tickets assigned using phone, messaging, email and SolarWinds DameWare for remote support
• Serves as primary phone support contact at System Support Helpdesk
• Manages printer fleet through software and fields all help request tickets for all MFD devices; coordinates with RICOH contract support staff for resolution

Experience For IT Help Desk Lead Resume

• Analyzes and diagnoses hardware and software problem tickets with the technical guidance and assistance of other System Support Helpdesk or information technology staff
• Submits change requests to System Support Supervisor for network hardware and/or software
• Conducts adds and removes of permissions to user permission tickets with approvals from user Supervisor
• Provides general ticket-based resolution support to printers and laptops at all NEARNG armories (remote support only, no travel to physical locations)
• Mobile device management of DISA service-provided phones/smartphones via tickets submitted by users
• Troubleshoot basic network issues
• Escalate unresolved calls to the infrastructure support team

Experience For Tier, IT Help Desk Resume

• Troubleshoot and resolve hardware and software problems for end users and corporate systems
• Knowledge of technologies in use, including, Intel, Mac, and Cisco hardware and various operating systems including Windows, Linux, MacOS, Citrix XenServer and Cisco IOS
• Provide end user support for Android and Apple iOS devices
• Aptitude to be the first point of contact for customers and interaction with server and network teams
• Versatile leadership qualities and the ability to manage change
• Present ideas, expectations and information in a concise, well-organized way

Experience For Ssllc IT Help Desk Analyst Resume

• Maintaining a positive, service-oriented attitude in general, seeks to educate end users, assist in resolving operational issues and promote the collaboration benefits of the Office365 platform
• Project management skills and solid time management
• Provide assistance to associates and troubleshoot issues related to hardware and software
• Diagnose hardware onsite and accurately determine replacement parts
• Install peripherals (printers, scanners, etc.)

Experience For IT Help Desk-san Juan Resume

• Replace CAT 5/5E/6 patch cables, jacks and patch panels
• Min. 1 year phone based support
• IT Help Desk experience including knowledge and experience with the principles, methods, and techniques involved in IT Help desk operations, support technician operations, and basic Active Directory
• Carry out tasks with minimal direct supervision
• Handles problems that the first-tier of help desk support is unable to resolve

Experience For IT Help Desk Lead / Supervisor Resume

• Eager to learn with can-do attitude
• Expert knowledge of Windows applications (usage, configuration and support)
• Format Windows computers
• Administration of ITSM
• Disable user accounts

Experience For Senior Coordinator, IT Help Desk Resume

• Create user accounts
• Update user access
• Effective communication to support end user community, able to question the user to get adequate information. Collaborative attitude and creative thinking, ability to think “outside of the box” to assist end user to create a forward-thinking solution. Uses open-ended questions and active listening to help define user requirements and stage potential solutions

List of Typical Skills For an IT / Help Desk Resume

Skills for it help desk associate resume.

• Experience using and installing relevant IT hardware, software and other equipment
• Proven ability to type 35 WPM
• Min. 1 year Service Desk or Help Desk experience
• Experience with Mac OSX 10.6+ & Windows 7
• Relevant Healthcare IT experience considered in lieu of education

Skills For IT Help Desk Coordinator Resume

• Experience with Microsoft Office 2007, 2010, and 2013
• Experience with Microsoft Windows XP, 7 and 8
• Computer Science/Information systems background with2years of IT experience
• Strong knowledge of DHCP, DNS, SMTP, FTP, SFTP,TCP-IP, RDP, VPN, Vlan Configuration
• Experience with industry standard backup procedures
• Time Manager – able to manage multiple assignments and tasks, set priorities
• Strong Work Values – dependable, positive attitude
• Completes all DoD Enterprise Portal Services tickets (after prior approvals are complete) through DISA (DEPO)
• Experience in the Service Desk Lead role

Skills For IT Help Desk-grand Rapids Resume

• Computer Science/Information systems background with 2 years of IT experience
• IT experience, BA in Computer Science or Information Systems
• Working on the new building renovation project by recommending and supporting technology changes
• Developing, maintaining and implementing servers /systems in a mixed technology environment
• Analyzing existing systems and making proactive recommendations for improvements
• Receiving, logging and managing calls from internal staff via telephone and email

Skills For IT Help Desk / Service Desk Analyst Resume

• Working knowledge of TCP/IP and general networking principles
• Developing solutions for complex network, desktop, and server problems
• Working on IT Apps
• Configuring computers with the appropriate software and security configurations. Perform software upgrades and configuration enhancements
• Supporting large company events such as the Global Webcast done by the CEO
• Supporting systems and applications in a large LAN/WAN environment
• Provide and revoke system access during on-boarding, off-boarding of new financial consultants

Skills For IT Help Desk Lead Resume

• Perform admin tasks of maintaining users on third party application - Pershing, Sales Reporting
• Positive Communicator ( listening, speaking and writing)
• Perform routine Active Directory administration tasks including adding/removing users from the domain, group policies, Office365
• Provide the support to search historical emails containing specific keywords or meeting specific criteria
• Support Finance, Risk etc by searching oracle DB containing account and client information
• Provide month end reporting and data processing activities
• Independently research a problem using available resources, such as manuals, training materials and the Internet
• Conduct onsite repairs for clients and internal customers by troubleshooting software and hardware, including Copier Workstations and Printers
• Assist server staff with maintaining production systems and performing system upgrades

Skills For Tier, IT Help Desk Resume

• Proficiency and understanding how to complete essential responsibilities of job with minimal training
• Maintain understanding of TCP/IP and networking concepts
• Provide ad-hoc support by running miscellaneous run data queries from Oracle database
• FPA008: a monoclonal antibody that inhibits the CSF-1 receptor and is being studied in multiple tumor settings and pigmented villonodular synovitis (PVNS)
• FPA144: a monoclonal antibody targeting FGFR2b for selected gastric cancers
• Possess a working knowledge of the Microsoft Office Suite and Windows 7/10
• Capable of working in an environment of near-100% system availability and be able to render solutions to issues in a timely manner
• Diagnoses and troubleshooting Level 2 problems encountered with personal computer hardware, software and peripherals

Skills For Ssllc IT Help Desk Analyst Resume

• Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction
• Coordinates user requests with external vendors according to policies and procedures
• Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training or follow-up
• Troubleshoot remote user issues connecting via Virtual Private Network
• Trains users on software and hardware on site or in classroom, or recommend outside contractor to provide training
• Conducts office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis

Skills For IT Help Desk-san Juan Resume

• Phone Based Support Answer incoming client calls on a wired headset at your desk, average 25-40 calls per day
• Responsible for providing corporate end user support
• Handle Tier 3 escalations requests directly by phone and/or using remote access tool (Bomgar)
• Systems Imaging deployment and management
• Familiarity with network troubleshooting process and tools
• Ability and willingness to work in an environment providing 24x7x365 support
• Utilize HEAT ticketing system to process requests

Skills For IT Help Desk Lead / Supervisor Resume

• Microsoft updates and application patching
• Analyzes requests and determines course of action, ticket creation or routing
• Fulfills computer imaging tasks in support of baseline lifecycle plan based on tickets input by the System Support Supervisor
• 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as mobile, Laptops, PCs and Printers
• Log all calls in the Service Desk Call Logging system (SCSM)
• Provide support via phone, email and instant messaging
• Assist with maintaining corporate servers in a mixed technology environment

Skills For Senior Coordinator, IT Help Desk Resume

• Provide first-level support for requests coming into company help desk
• Applies knowledge of customer service techniques as required to address problems with PC based tools and products
• Enable user access after system lock-out situation of end user
• Provide necessary software upgrade support to all front office and back office
• Create and maintain email distribution list for Finance, Compliance, Risk and other admin tasks
• Provide system support to ensure spam and virus protection is in place throughout the network
• Create and support auto-job that perform routine weekly/month activities in systems
• FP-1039: a FGF ligand trap for mesothelioma
• Technical knowledge of modern Hardware and Software

Related to IT / Help Desk Resume Samples

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157 Computer Skills For Your Resume (+ How to List Them)

3 key takeaways

• Highlighting the right computer skills on your resume boosts job prospects by aligning with industry demands.
• Essential computer skills range from email management to advanced programming.
• Optimize your resume with relevant computer skills using the Match Score inside Teal's AI Resume Builder .

If you work in tech or a corporate office, computer skills are synonymous with skills. That's because almost every required office job skill is done on a digital device.

Whether you're applying for a job in tech, finance, healthcare, or education, showcasing your computer skills effectively on your resume can set you apart from other candidates.

This guide will help you understand essential computer skills, how to identify relevant computer skills, and how to list computer skills on your resume.

Struggling to land interviews with your resume? Get started with Teal’s AI Resume Builder for free.

What are computer skills?

Basic computer skills are the foundational skills required to perform everyday tasks using a computer. These skills are essential for almost any modern job as they enable you to handle routine digital tasks efficiently.

Software skills vs computer skills

Software skills refer to the ability to use specific software applications effectively. These skills are often focused on particular programs and their functionalities, such as Microsoft Office Suite, Adobe Creative Suite, or programming environments like Python and Java.

In contrast, computer skills encompass a broader range of abilities that include not only software skills but also hardware skills, basic troubleshooting, operating systems, and more general knowledge of how computers and related technologies work.

While software skills are a subset of computer skills, the latter also includes understanding the overall functionality of computer systems, basic coding, network management, and cybersecurity principles.

Basic computer skills for a resume

If you want an office job, basic computer skills are a non-negotiable. Start with free communication tools like email and web calendars as these apply to every office job. By combining scheduling skills with fast typing you set a solid foundation to build on when searching for executive assistant and office manager roles.

Office and administrative skills

• Microsoft Office Suite : Proficiency in Word, Excel, PowerPoint, and Outlook.
• Google Workspace : Knowledge of Google Docs, Sheets, Slides, and Gmail.
• Scheduling tools : Using tools like Google Calendar and Microsoft Outlook for managing schedules and appointments.

Communication tools

• Email platforms : Familiarity with platforms like Microsoft Outlook, Gmail, and Apple Mail.
• Video conferencing : Proficiency in Zoom, Microsoft Teams, Google Meet, and Skype.
• Collaboration tools : Using Slack, Trello, Asana, and other team collaboration tools.

Internet skills

• Search engines : Conducting effective searches using Google, Bing, and other search engines.
• Online security : Understanding basic online security principles to protect personal information.
• Social media : Managing personal or professional social media profiles on platforms like Facebook, Twitter, and LinkedIn.

File management

• Operating systems : Navigating Windows, macOS, and Linux.
• File organization : Creating and managing folders and files effectively.
• Backup procedures : Performing basic data backups using external drives or cloud storage.

Basic software skills

• Productivity software : Using tools like Microsoft Word, Excel, and PowerPoint.
• Web browsers : Navigating and using browsers like Chrome, Firefox, and Safari.
• PDF tools : Creating and editing PDFs with software like Adobe Acrobat

Intermediate computer skills for resume

Once you master Word and Google Docs, adding spreadsheets, graphic design software, and project management applications can significantly enhance your efficiency and productivity in office roles.

Data management and analysis

• Spreadsheets : Advanced skills in Excel and Google Sheets, including formulas, pivot tables, and data visualization.
• Database management : Experience with SQL, Microsoft Access, and other database management systems.
• Data analysis tools : Proficiency in using software like Tableau, R, and Python for data analysis.

Creative and design skills

• Graphic design software : Proficiency in Adobe Photoshop, Illustrator, and InDesign.
• Video editing : Using tools like Adobe Premiere Pro, Final Cut Pro, and iMovie.
• Web design : Knowledge of HTML, CSS, and web design platforms like WordPress and Wix.

Project management tools

• Software proficiency : Using project management tools like Trello, Asana, and Microsoft Project.
• Resource management : Managing resources and timelines using project management software.
• Collaboration : Coordinating team projects and tasks using shared tools and platforms.

Advanced communication tools

• Customer relationship management (CRM) : Using tools like Salesforce, HubSpot, and Zoho CRM.
• Email marketing : Proficiency in MailChimp, Constant Contact, and SendinBlue.
• Social media management : Advanced skills in managing social media campaigns with Hootsuite, Buffer, and Sprout Social.

Presentation software

• PowerPoint : Creating advanced presentations with animations and multimedia.
• Prezi : Designing interactive and dynamic presentations.
• Keynote : Using Apple’s Keynote for creating professional presentations.

Advanced computer skills for a resume

Once you master spreadsheets and project management tools, adding high-income skills like programming languages, cybersecurity, web development technologies, and advanced data analysis can open doors to in-demand positions in tech, finance, and other lucrative industries.

Programming skills

• Programming languages : Proficiency in languages such as Python, Java, C++, and JavaScript.
• Web development : Skills in HTML, CSS, JavaScript, and frameworks like React and Angular.
• Software development tools : Familiarity with Git, GitHub, and other version control systems.

IT and technical skills

• Networking : Understanding of network configurations, protocols, and security.
• Cybersecurity : Knowledge of security principles, threat analysis, and protection mechanisms.
• Technical support : Skills in troubleshooting and providing technical support for software and hardware issues.

Advanced data analysis

• Big data tools : Experience with tools like Hadoop, Apache Spark, and NoSQL databases.
• Machine learning : Implementing machine learning algorithms and models using libraries such as TensorFlow and Scikit-learn.
• Data visualization : Creating complex visualizations and dashboards using tools like Power BI and Tableau.

Advanced project management

• Agile methodologies : Implementing Agile project management techniques and tools like Jira.
• Risk management : Assessing and managing project risks using specialized software.
• Resource allocation : Advanced skills in allocating and optimizing resources in project management.

Systems administration

• Server management : Managing and maintaining servers using Linux, Windows Server, and cloud platforms.
• Virtualization : Using tools like VMware and Hyper-V for creating and managing virtual environments.
• Cloud computing : Proficiency in cloud platforms like AWS, Azure, and Google Cloud.

How to choose the best computer skills to add to your resume

Highlighting the most relevant computer skills can significantly increase your chances of getting noticed by employers and passing through applicant tracking systems (ATS).

Tailoring your computer skills to match the job description not only showcases your qualifications, but also demonstrates your attention to detail and your commitment to meeting the specific needs of the role.

Here’s how to do it:

1. Study the industry

Research the specific skills required in your industry, especially if you're looking to pivot. Different industries prioritize different computer skills, so understanding what is essential in your field will help you highlight the most relevant abilities on your resume. Familiarize yourself with industry standards and commonly used tools to ensure you present yourself as a well-equipped candidate.

Pro tip: Explore career paths and career roadmaps for 600+ roles.

2. Study the company

Learn about the company's preferred tools and technologies. Each organization may have its own set of preferred software and systems, and knowing these can give you an edge in the application process. The most critical company systems and software are often outlined in the job description.

Pro tip: Use LinkedIn to network with current and former employees at the company to learn about their tech stack.

3. Study the job description

Analyze job descriptions to identify the most frequently mentioned skills, or use Teal's Matching Mode to automate this process.

Teal's Matching Mode helps you find relevant keywords, including computer skills, to mention on your resume. This feature tailors your resume to match job descriptions, ensuring your skills align with what employers want. By leveraging Teal’s AI-driven insights, you can optimize your resume for the hard and soft skills required for each application, saving time and improving your chances of landing interviews and job offers.

Pro tip: Aim for a score of 60% or higher.

How to list computer skills on a resume

Effectively listing your computer skills on a resume can showcase your technical expertise and make you a more attractive candidate to potential employers.

Here’s a step-by-step guide on how to list computer skills effectively on your resume:

How to add computer skills to a Professional Summary

Incorporate computer skills in your professional summary, or short professional bio , to complement your most notable accomplishments and technical expertise. This provides a high-level view of your abilities right at the top of your resume.

For example, if you're an IT specialist, one sentence of your professional summary could look like this:

"As a proficient IT specialist with over 8 years of experience, I excel in network management,

Pro tip: To add computer skills to your professional summary using Teal's AI Resume Builder, scroll to Professional Summaries, click the drop-down button, then "Add Professional Summary." You can create one from scratch or click the "Generate With AI" button.

How to add computer skills to the Skills section

Create a dedicated resume Skills section to highlight your computer skills related to the job description. This section should list your most proficient and in-demand computer skills to catch the employer’s attention quickly.

A well-organized list draws attention to your diverse range of abilities and highlights the unique qualities you bring to the table. For example, you could group your computer skills into categories like this:

• Programming Languages : Python, Java, JavaScript
• Database Management : SQL, MongoDB, Oracle
• Project Management : Trello, Asana, Microsoft Project

Pro tip: To add computer skills to your "Skills" section in Teal, scroll to Skills, click the drop-down button, then "Add Skills." Here you can list your skills individually in addition to incorporating them into a summary or achievements.

How to add computer skills to the Work Experience section

Including computer skills in your work experience achievements can illustrate how you effectively applied these skills to achieve impact. This shows employers your practical expertise and how you’ve used your skills to benefit past employers.

For example, a computer skill in the Work Experience section of your resume might look like this:

Implemented a new cybersecurity protocol using Cisco, reducing security breaches by 30% and ensuring compliance with industry standards.

Pro tip: To add computer skills to your work experience, from the Resume Builder, scroll to Work Experience. Click the drop-down button, then "Add Work Experience" to create a new section or "Add an Achievement" to incorporate computer skills into an existing work history.

Teal’s Resume Skills Management feature can simplify the process of ordering, grouping, and managing computer skills for your resume, so you can add or remove individual or grouped skills on certain resume versions.

Computer skills for a resume examples

It's critical to tailor computer skills to each job as the same role could require different computer skills depending on the company's tech stack. Do some research to find out if the tech skills you have are transferrable.

Here 's how to group and list specific computer skills for five common roles:

Example 1: Accountant

• Financial software : QuickBooks, SAP
• Spreadsheets : Advanced Excel functions and macros
• Data analysis : Using SQL for financial data analysis
• Tax software : Proficiency in TurboTax, H&R Block
• ERP systems : Experience with Oracle, Microsoft Dynamics

Example 2: Digital marketer

• SEO tools : Google Analytics, SEMrush
• Content management systems : WordPress, HubSpot
• Social media platforms : Facebook Ads Manager, Hootsuite
• Email marketing : MailChimp, Constant Contact
• Graphic design tools : Canva, Adobe Spark

Example 3: Administrative assistant

• Office software : Microsoft Office Suite (Word, Excel, PowerPoint)
• Scheduling tools : Google Calendar, Microsoft Outlook
• Communication tools : Slack, Zoom
• Database management : Microsoft Access, FileMaker Pro
• Document management : Google Drive, Dropbox

Example 4: Software developer

• Programming languages : Python, Java, C++
• Web development : HTML, CSS, JavaScript
• Version control systems : Git, GitHub
• Frameworks : React, Angular, Django
• Database management : MySQL, MongoDB

Example 5: Project manager

• Project management software : Trello, Asana, Microsoft Project
• Communication tools : Slack, Microsoft Teams
• Documentation tools : Confluence, Notion
• Budgeting tools : Excel, QuickBooks

Using Teal’s Resume Skills Management feature, you can easily add skills to your resume, ensuring they're presented in a clear and compelling manner.

For more tips, visit this guide on hard skills for a resume .

Jobs that require computer skills

Computer skills are integral to many jobs. Here are ten popular roles where key computer skills are crucial, with varying use cases:

Data analyst : Analyzing data sets using tools like Excel, SQL, and Python.

Graphic designer : Creating visuals using software like Adobe Photoshop and Illustrator.

Digital marketer : Managing digital marketing campaigns through tools like Google Analytics and social media platforms.

Software developer : Writing and testing code in various programming languages.

Administrative assistant : Handling office software for scheduling, communication, and document management.

Customer service representative : Using CRM software to manage customer interactions.

Financial analyst : Building financial models using Excel and specialized financial and accounting software used.

Human resources specialist : Managing HR information systems and recruitment tools.

Project manager : Using project management software like Trello or Asana to track project progress.

Medical records technician : Managing patient records with EHR software.

Importance of computer skills in various industries

Computer skills are critical in many industries. Here’s how they translate into five popular sectors:

• Managing electronic health records (EHR)
• Using medical billing software
• Telemedicine platforms
• Financial modeling using spreadsheets
• Online banking systems
• Investment tracking accounting software software
• Online learning platforms
• Classroom management software
• Creating digital lesson plans
• Social media management tools
• SEO software
• Email marketing platforms
• Coding and software development
• Network management
• Cybersecurity tools

Research future job trends to understand how to adjust to the changes in your industry.

How to learn computer skills

Learning computer skills is essential for staying competitive in today's job market. Whether you're looking to enhance your existing skills or acquire new ones, there are numerous resources and strategies available to help you expand your computer knowledge for the workplace.

Here are some effective ways to learn and improve your computer skills:

Online courses and tutorials

Online courses and tutorials are a convenient way to learn computer skills at your own pace. Many platforms offer comprehensive courses on a wide range of topics, from basic computer literacy to advanced programming and data analysis.

Here are some popular platforms:

• Coursera : Offers courses from top universities and companies. Topics range from basic Microsoft Office skills to advanced data science and machine learning.
• edX : Provides access to courses from institutions like MIT and Harvard, covering a broad spectrum of computer science and IT skills.
• LinkedIn Learning : Features a vast library of courses on software skills, project management tools, and other workplace-relevant topics.
• Udemy : Offers affordable courses on specific software applications, programming languages, and other technical skills.

Certifications

Earning certifications can validate your skills and make you more attractive to potential employers. Many organizations offer certification programs for various computer skills:

• Microsoft Office Specialist (MOS) : Demonstrates proficiency in Microsoft Office applications.
• CompTIA A+ : Validates foundational IT skills, including hardware, operating systems, and troubleshooting.
• Certified Information Systems Security Professional (CISSP) : Recognizes advanced cybersecurity skills.
• Adobe Certified Expert (ACE) : Certifies expertise in Adobe Creative Suite applications.

Hands-on practice

Practical experience is crucial for mastering computer skills. Here are some tips for gaining hands-on experience:

• Work on personal projects : Create your own projects to apply what you've learned. For example, build a website, develop a small application, or analyze a dataset.
• Volunteer : Offer your skills to non-profits or local organizations. This can provide real-world experience and build your portfolio.
• Internships : Look for internships that offer opportunities to work with the software and technologies you're learning.

Free resources

There are many free resources available to help you learn and practice computer skills:

• Khan Academy : Offers free tutorials on various computer science topics.
• Codecademy : Provides interactive coding lessons in several programming languages.
• YouTube : Features countless tutorials on almost any computer skill you can think of, from basic tasks to advanced techniques.
• MIT OpenCourseWare : Offers free course materials from MIT's computer science and engineering courses.

Online communities

Participating in online communities can provide support, resources, and networking opportunities:

• Reddit : Subreddits like r/learnprogramming, r/dataisbeautiful, and r/sysadmin offer advice, resources, and discussions on various computer skills.
• Stack Overflow : A question-and-answer site for programmers, where you can ask for help and contribute to discussions.
• GitHub : A platform for hosting and collaborating on coding projects. It's a great place to learn from others' code and contribute to open-source projects.

Books and eBooks

Books can offer in-depth knowledge on specific topics. Consider these options:

• "Automate the Boring Stuff with Python" by Al Sweigart : Teaches practical programming skills using Python.
• "The Pragmatic Programmer" by Andrew Hunt and David Thomas : Offers valuable insights for software development and problem-solving.
• "Excel 2019 Bible" by Michael Alexander and Richard Kusleika : A comprehensive guide to mastering Excel.

By leveraging these resources and tips, you can effectively learn and improve computer skills that are valuable in the workplace. Investing in your computer skills not only enhances your current job performance but also opens up new career opportunities.

Tips for expanding your computer knowledge

• Set specific goals : Identify which skills you want to learn and set clear, achievable goals.
• Create a learning schedule : Allocate regular time for learning and practice to stay consistent and make progress.
• Stay updated : Technology evolves rapidly, so keep up with the latest trends and updates in your field.
• Apply your skills : Look for opportunities to use your new skills in your current job or seek out projects that require them.
• Seek feedback : Ask for feedback from peers, mentors, or online communities to improve your skills and understanding.

Why are computer skills important for your career?

Computer skills encompass a broad range of abilities and knowledge that enable you to use computers and related technology efficiently.

These skills can include anything from basic tasks like email management to advanced programming.

Here’s a deeper look at why they matter:

Versatility : Computer skills are applicable across various industries and roles, making them universally valuable.

Efficiency : Proficiency in computer skills can significantly increase your productivity and efficiency at work.

Marketability : Highlighting strong computer skills can make you more attractive to potential employers.

Gaining and improving computer skills can also dramatically impact your earning potential. As the demand for tech-savvy professionals continues to grow, those with advanced computer skills often command higher salaries and have access to a wider range of job opportunities.

Computer skills are essential in today's job market. By investing time in learning and mastering key computer skills, you position yourself for career advancement, ultimately enhancing your overall career trajectory. But honing skills is only half the equation, marketing your skills is just as important.

By using Teal’s Resume Skills Management feature, you can effectively manage and showcase your most relevant computer skills for every application, without the headache.

Optimize each resume to the job description using recommended keywords from Teal's Match Score

Using Teal you can quickly identify with jobs you're most qualified for and proceed accordingly. Analyze your resume against job descriptions to highlight the best matches so you don't waste any time on roles that aren't a good fit. Get your Match Score now and take the next step in your career journey.

Frequently Asked Questions

What are the basic computer skills for a resume.

Basic computer skills include email management, word processing, and internet research.

How do I describe my computer skills?

Describe your computer skills by listing them in a dedicated skills section on your resume and indicating your proficiency levels.

What are the top 10 computer skills?

Top computer skills include word processing, spreadsheets, presentations, database management, programming, data analysis, cybersecurity, AI and machine learning, automation, and virtual collaboration tools.

Do people still put computer skills down on a resume?

Yes, computer skills are still essential and should be included on your resume, especially for roles that require technical proficiency.

How can I list my software skills on my resume?

List your software skills in a dedicated Skills, Work Experience, Professional Summary sections, and be sure to tailor them to match the job description. Indicate your proficiency levels and provide context or examples where possible.

Camille Trent

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11 Signs Your Resume is Outdated (+ How To Fix It)

How to Write Areas of Expertise on a Resume (+ Examples)

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10 Best Resume Builders to Create A Great Resume – 2024 Guide

A re you exhausted from investing endless hours into creating an impeccable CV? This article introduces the top resume builders that will revolutionize your job application approach. Bid farewell to monotonous formatting and greet a remarkable resume that distinguishes itself from the rivalry. Prepare yourself to secure your dream job with self-assurance effortlessly!

>> Unlock Your Career Potential With Super Star Resume

10 Best Resume Writing Services

• Super Star Resume - Best overall
• ZipJob - Best for guarantees
• Resumeble - Best with custom bundles
• Let’s Eat, Grandma - Best for range of career service
• ResumeSpice - Best for job seekers of any level
• TopResume - Best customer service
• Resume Writing Services - Best for affordability
• Craft Resumes - Best for quick turnaround
• Resume Companion - Best value resume writing service
• Resume.com - Best free service

When creating this compilation, we considered different elements such as affordability, ease of use, accessibility, the privacy policies of the companies involved, and more. The highest-rated services offer advice, templates, and tools and allow you to consult with experts who can help you craft an impressive resume highlighting your strengths to potential employers.

Our collection comprises free services and those that make use of professional writers’ skills. Some options require a subscription or one-time payment.

>> Secure Your Dream Job With Super Star Resume

Super Star Resume - Best Resume Builder Overall

Star Rating: 4.9/5

Super Star Resume is an innovative resume builder that completely transforms creating professional resumes. By offering a user-friendly interface and a range of powerful features, Super Star Resume enables individuals to produce exceptional resumes that effectively showcase their abilities, accomplishments, and work history.

• Skilled and seasoned writers
• Customized strategy aligned with unique career objectives
• Timely delivery of resumes
• More significant expense compared to certain other resume writing services
• Restricted selection of additional services
• Availability may be restricted depending on demand and geographic location
• Intuitive resume builder: An intuitive interface that simplifies the resume creation process, offering modern templates for a professional look.
• Customization choices: Users can personalize their resumes by selecting from various font styles, colors, layouts, and sections to align with their unique style.
• Comprehensive content suggestions: Access to a collection of expertly curated bullet points, action verbs, and industry-specific phrases to craft impactful resume content.
• Real-time previews and editing: Real-time previewing and editing capabilities ensure a visually appealing and error-free final resume.
• Integration with professional networking platforms: Integration with LinkedIn allows users to maintain consistency between their online presence and resume.
• Tailored resumes for different job applications: The duplication feature facilitates the creation of multiple resume versions, each customized for specific job applications or industries.
• Resume analytics and tracking: Users can monitor the views and downloads of their resumes, gaining valuable insights to optimize their job search strategies.
• Professional Resume : $169
• Resume With Cover Letter : $199
• All-Included : $199

>> Use Super Star Resume to Secure Your Dream Job

ZipJob - Best Resume Builder for Guarantees

Star Rating: 4.7/5

ZipJob is widely regarded as an excellent option for resume creation, especially for those who value guarantees. Their impressive 60-day assurance ensures that individuals searching for employment will experience a surge in interview invitations within this period.

If this desired outcome cannot materialize, ZipJob proactively offers a complimentary review and revision of your resume. This guarantee highlights their commitment to client contentment and showcases their unwavering belief in the superior quality of their resume writing services.

• The starting package is cost-effective
• Complimentary ATS check included
• 60-day interview assurance with higher-tier packages
• The design and layout made it challenging to read the resume
• The summary section was overly lengthy and filled with clichés
• The formatting of the education and training sections was subpar
• Expert resume writers: ZipJob provides access to a team of expert resume writers with the skills and knowledge to review, evaluate, and optimize your resume for compatibility with Applicant Tracking Systems (ATS) and hiring managers.
• ATS optimization: Meaning they ensure your resume is structured and formatted to navigate and succeed in ATS filters effectively. Employers commonly use these filters to assess and rank resumes during the initial screening process.
• Keyword optimization: The resume builder online offered by ZipJob assists you in identifying and integrating pertinent keywords and industry-specific terminology. This practice heightens the visibility of your resume, making it more likely to capture the attention of hiring managers.
• Job-specific content suggestions: ZipJob provides valuable advice regarding the most relevant and influential content to include in your resume for different job titles and industries. This guidance is invaluable in customizing your resume for specific roles.
• Cover letter writing assistance: ZipJob supports the creation of impactful cover letters that complement your resume, strengthening your overall job application.
• Unlimited revisions: One noteworthy feature of ZipJob is the option for unlimited revisions and updates to your resume. This ensures that your resume not only meets but continues to meet your specific requirements and mirrors your professional growth.
• Collaboration with resume writers: the platform facilitates direct collaboration with the resume writers, enabling you to share additional information, discuss specific requirements, and seek clarifications at any stage of the resume creation process.
• Launch Package: $139 (or $48/mo)
• Fast Track Package: $189 (or $65/mo)
• Premium Package: $299 (or $27/mo)

>> Use ZipJob to Secure Your Dream Job

Resumeble - Best Resume Builder With Custom Bundles

Star Rating: 4.3/5

Resumeble is a highly efficient and user-friendly resume builder that empowers individuals to create professional and compelling resumes. With Resumeble, crafting a standout resume becomes a streamlined process thanks to its intuitive interface and extensive range of customizable templates.

Whether you’re a recent graduate, a seasoned professional, or someone looking to change careers, Resumeble caters to all needs and skill sets. It offers helpful suggestions and expert advice to ensure your resume showcases your unique qualifications and achievements in the best possible light.

• A 60-day interview guarantee is included
• Budget-friendly package deals are available
• It’s more established than some other websites
• Keyword optimization: This feature helps optimize your resume by suggesting relevant keywords aligned with your target industry or job, enhancing your visibility to Applicant Tracking Systems (ATS) and recruiters.
• Content import: Resumeble allows you to import your existing resume or LinkedIn profile, saving you the time and effort of manual data entry.
• Real-time editing: You have the convenience of editing and modifying your resume in real time, providing the flexibility to experiment with various formats, sections, and content.
• ATS compatibility: Resumeble ensures your resume is ATS-compatible, essential for better visibility and a higher chance of being shortlisted by employers using Applicant Tracking Systems.
• Download options: The platform offers various download formats, including PDF, Word, and plain text, ensuring compatibility with diverse application processes.
• Cover letter builder: Resumeble features an integrated cover letter builder, streamlining the creation of professional and personalized cover letters that complement your resume.
• Career Pro Package : $159.00
• Professional Package : $299.00
• Premium Package : $399.00

>> Use Resumeble to Secure Your Dream Job

Let’s Eat, Grandma - Best Resume Builder for Range of Career Service

Star Rating: 4/5

Let’s Eat, Grandma is an inventive and progressive tool for creating impressive resumes. The platform streamlines the resume-building process, making it easier for job seekers to craft exceptional resumes. With Let’s Eat, Grandma, individuals can create unique resumes that catch the eye of employers and set them apart from the competition.

This user-friendly platform offers a range of customizable templates that allow users to tailor their resumes to showcase their specific skills and experiences. Let’s Eat, Grandma also provides expert advice and recommendations to help ensure that your qualifications and achievements are effectively highlighted in your resume.

• Complimentary resume evaluation
• Choices available for individuals from entry-level to executive-level positions
• Extensive collaboration opportunities
• Not specialized in academic CVs or federal resumes
• Relatively higher pricing compared to some other services
• Potential for a longer turnaround time compared to competing services
• Expert choice: You can save your resume in multiple formats (PDF, Word, plain text) or easily share it with potential employers via email or a link, simplifying the distribution of your resume.
• Error highlighting: The builder can identify potential errors, inconsistencies, or missing information within your resume and provide suggestions or alerts for improvement.
• Section prompts: Pre-written prompts for various resume sections (e.g., work experience, education, skills) can help you structure your resume effectively and ensure you include essential details in each area.
• Customizable sections: You can add, remove, or rearrange sections to tailor your resume to emphasize your strengths and relevant experiences.
• Keyword optimization: The resume builder can recommend industry-specific keywords based on the job description, enhancing your resume’s chances of passing through Applicant Tracking Systems (ATS) and grabbing the attention of hiring managers.
• Starter Package : Priced at $439, but there is an anti-inflation sale price of $389.
• Accelerated Package : $549.
• The premium Package : $689, but the anti-inflation sale price is $614.
• Executive Concierge Service : $1,899 or as low as $119/month.

>> Use Let’s Eat, Grandma to Secure Your Dream Job

ResumeSpice - Best Resume Builder for Job Seekers of Any Level

Star Rating: 3.8/5

ResumeSpice , a renowned online resume builder, streamlines crafting professional resumes. This platform provides job seekers with a user-friendly interface and a wide selection of templates, enabling them to create impressive resumes that align with their career objectives.

With ResumeSpice’s seamless experience, users are guided through each resume section effortlessly while receiving valuable tips throughout the process. From personal details and work history to skills and accomplishments, this platform ensures that all crucial aspects of a resume are comprehensively addressed.

• Additional assistance
• Timely service
• ATS optimization
• Guaranteed interviews
• Restricted revisions
• Insufficient customization options
• Restricted refund policy
• User-friendly interface: ResumeSpice boasts an intuitive and user-friendly platform, simplifying the resume creation process and offering a seamless experience to users.
• Extensive template library: The platform offers a vast selection of professionally designed templates tailored to various industries and job positions. Users can explore different styles and layouts to find the perfect match for their needs.
• Import and export options: ResumeSpice enables users to import their existing resumes in formats like PDF or Word for easy editing and updates. Users can conveniently export their finalized resumes in multiple formats, facilitating sharing with employers or uploading to job portals.
• Mobile-friendly design: ResumeSpice is optimized for mobile devices, allowing users to create and modify their resumes using smartphones or tablets.
• Cloud storage: The platform provides secure cloud storage for users’ resumes, ensuring accessibility and updates from any device with an internet connection.
• Resume tracking: ResumeSpice includes tools for tracking the performance of submitted resumes, such as monitoring views, downloads, and application outcomes. These features empower users to evaluate their progress and make data-driven enhancements to their job search strategies.
• Entry Level Resume : $479
• Professional Resume : $589
• Executive Resume : $699

>> Use ResumeSpice to Secure Your Dream Job

TopResume - Best Resume Builder for Customer Service

Star Rating: 3.6/5

TopResume is an outstanding resume builder explicitly tailored for customer service professionals. It offers a seamless and user-friendly experience, enabling users to create exceptional resumes effortlessly. The platform goes beyond just providing a basic resume template, offering valuable suggestions and tips to optimize the content.

This ensures that each resume created on TopResume is unique and attention-grabbing in the highly competitive job market.

Besides its user-friendly interface, TopResume provides expert review services. These services allow skilled professionals to provide personalized feedback on resumes, helping enhance their overall quality further. By leveraging this feedback and incorporating attention to detail, customer service professionals can create compelling resumes that effectively capture the attention of potential employers.

• Streamlined registration process
• Well-designed and formatted one-page resume
• The summary and Job Scope sections were overly extended
• The training section needed to have prominence
• Skill-based sections: The resume builder features dedicated sections highlighting essential customer service skills, including communication, problem-solving, conflict resolution, and relationship building.
• Expert review services: TopResume provides expert review services where experienced professionals offer personalized feedback and recommendations to enhance the overall quality of your resume.
• ATS compatibility: The platform ensures that the resumes created are compatible with Applicant Tracking Systems (ATS), which employers commonly use for scanning and filtering resumes.
• Download and sharing options: Users can download their resumes in various formats, such as PDF or Word, and easily share them with potential employers or upload them to job portals.
• Industry-Specific Tips: TopResume offers industry-specific tips and guidance to assist users in tailoring their resumes to the customer service field, helping them stand out among competitors.
• Cover letter builder: Besides resume building, TopResume provides a builder that empowers users to craft professional and compelling cover letters customized for customer service roles.
• Mobile accessibility: The platform is mobile-friendly, allowing users to create, edit, and update their resumes while on the go, using their smartphones or tablets.
• Entry level : Up to 200$.
• Professional level : Up to 200$-400$.
• Executive level : Up to $350-$700.

>> Use TopResume to Secure Your Dream Job

Resume Writing Services - Best Resume Builder for Affordability

Star Rating: 3.3/5

While Resumewritingservices.org may be a different size than its competitors, it stands out due to its team of talented and experienced resume writers. The website is user-friendly and provides exceptional service. However, this service’s true strength lies in its writers’ expertise.

Resumewritingservices.org sets itself apart by offering a comprehensive consultation process and goes beyond expectations by providing unlimited calls with its resume writers. This personalized approach distinguishes them from other companies and guarantees each client receives individual attention and support.

• Experienced resume writers of the highest caliber
• Unlimited phone consultations and revisions
• More expensive than rival services
• A limited range of products
• Skilled and experienced resume writers: Resumewritingservices.org takes pride in its team of highly trained and professional resume writers who possess a deep understanding of crafting effective resumes.
• Personalized service: Resumewritingservices.org offers a personal touch by providing unlimited calls with their resume writers. This unique feature allows clients to engage in direct communication and close collaboration with the writers throughout the resume creation process.
• Competitive job market expertise: The writers at Resumewritingservices.org have knowledge of current job market trends. This ensures that the resumes they create are optimized to excel in today’s fiercely competitive job market.
• Quality Assurance: The service maintains a rigorous quality assurance process to guarantee that the resumes delivered to clients meet the highest standards and align with their expectations.
• Timely delivery: Resumewritingservices.org is committed to delivering resumes within the agreed-upon timeframe, ensuring clients receive their documents promptly.
• Client satisfaction guarantee: Resumewritingservices.org offers a client satisfaction guarantee, assuring clients are fully content with the final resume. The service is ready to provide revisions if necessary.
• Affordable pricing: Resumewritingservices.org provides pricing options that are competitive and transparent, making professional resume writing accessible to a wide range of job seekers.

Resumewritingservices.org employs a pricing system that is clear and easy to understand for their resume-building services. The initial package begins at $270 , including a comprehensive consultation with a skilled resume writer and developing an individualized resume.

They offer extra options that enable customers to personalize their packages based on their unique preferences. This adaptable pricing strategy guarantees that clients can choose the services that align with their requirements and financial constraints.

>> Use Resume Writing Services to Secure Your Dream Job

Craft Resumes - Best Resume Builder for Quick-Turnaround

Star Rating: 3/5

Craft Resumes stand out as a well-established writing and editing service known for its ability to deliver effective outcomes. Our dedication to providing a 24-hour turnaround guarantees you’ll receive the initial version of your resume promptly.

Navigating our user-friendly website is effortless, making it easy to use our services. At Craft Resumes, we specialize in crafting customized resumes to match your skills, qualifications, and aspirations for your career.

• Speedy completion
• Customized CVs
• Intuitive site
• Insufficient details
• Absence of assurances
• Quick turnaround: Craft Resumes commits to delivering the initial draft of your resume within 24 hours, ensuring a speedy and efficient service.
• Expert Writers: Craft Resumes prides itself on its team of experienced writers who possess expertise across various industries and stay up-to-date with current hiring trends. They’re dedicated to making your resume stand out and catch the attention of potential employers.
• Unlimited revisions: We provide unlimited revisions to guarantee your complete satisfaction. If you have specific changes or additions in mind, our team will collaborate with you closely to implement the modifications.
• Confidentiality and Privacy: At Craft Resumes, we prioritize the confidentiality and privacy of your personal information. You can trust that your data will be handled securely and with the utmost discretion.
• Tailored resumes: We specialize in tailoring resumes to align with your career objectives, industry, and job requirements. Each resume is personalized to accentuate your unique strengths and qualifications.
• Resume Writing : $229.00
• Basic : $279.99
• Optimal : $339.99
• All-In-One : $499.99

>> Use Craft Resumes to Secure Your Dream Job

Resume Companion - Best Value Resume Builder

Star Rating: 2.8/5

Resume Companion is a virtual platform and service that specializes in aiding individuals in creating resumes that are professional and impactful. It offers an array of resources and tools to assist job seekers in crafting interesting resumes that effectively showcase their skills, experiences, and qualifications.

A prominent feature of Resume Companion is its user-friendly resume builder. This tool allows users to select from various professionally designed templates and personalize them based on their specific requirements.

Users can effortlessly incorporate their personal information, employment history, educational background, skill set, and other pertinent details to produce a customized resume tailored to their needs.

• Intuitive user interface
• High-quality templates
• Efficiency-boosting functions
• Cost-effective choice
• Restricted editing features without subscription
• Absence of extensive customization options
• Limited availability of extra services
• Cover letter builder: Resume Companion goes beyond resumes and provides users with a tool for crafting customized cover letters tailored to specific job applications. This feature guides users through the process, helping them effectively present their qualifications and make a compelling case to prospective employers.
• ATS optimization: In today’s job market, many companies use Applicant Tracking Systems (ATS) to screen resumes. Resume Companion helps users ensure their resumes are ATS-friendly. The platform offers valuable tips and insights on incorporating relevant keywords, formatting the document correctly, and increasing the likelihood of passing through the ATS screening process.
• Educational resources: Resume Companion extends its services by offering an informative blog and educational materials that cover various aspects of resume writing, job search strategies, interview techniques, and career development guidance. These resources provide users with valuable insights and advice to help them create impressive resumes and enhance their job search efforts.
• Download and sharing options: Upon completing their resumes, users can conveniently download their documents in multiple formats, including PDF and Word. Resume Companion also makes it easy for users to share their resumes online or print them offline.
• Customer support: Resume Companion values user satisfaction and offers customer support to assist with users’ questions or concerns while utilizing the platform. Users can access support through email or the platform’s contact form.

Resume Companion provides a cost-effective solution for individuals seeking an all-inclusive service. It’s vital to remember subscription renewal is required to access future editing services. In summary, Resume Companion offers a wallet-friendly option for those who desire a user-friendly resume-building experience without needing advanced writing abilities.

>> Use Resume Companion to Secure Your Dream Job

Our Ranking Methodology for Best Resume Writing Services

To comprehensively and objectively rank the top resume writing services, it is essential to have a thorough methodology. The first step in this process was conducting extensive research and analysis. This involved gathering a comprehensive list of reputable resume-writing services from multiple sources such as online searches, customer reviews, industry directories, and personal recommendations.

• Feature analysis: Evaluate the functionalities provided by each resume builder, considering elements like template variety and quality, customization flexibility, user-friendly editing and formatting options, import/export capabilities, spell check and grammar tools, and integration with job search platforms and professional networks.
• Template collection: Examine the assortment and quality of templates. Look for a wide range that suits various industries, job levels, and design preferences, considering these templates’ aesthetics, readability, and contemporary design.
• Editing and customization: Scrutinize the adaptability and user-friendliness of the editing and customization tools each resume builder provides. Assess the capacity to add or modify sections, reorganize content, and tailor resumes to specific job requirements.
• User interface and experience: Analyze the user interface and the overall user experience each resume builder offers. Evaluate the ease of navigation, instruction clarity, guidance or prompts, and the platform’s responsiveness.
• Integration with job search platforms: Determine whether resume builders offer seamless integration with popular job search platforms and professional networks like LinkedIn or ATS systems. Consider how well the resumes can be transferred and their compatibility with these platforms.
• Additional resources: Evaluate if the resume builders provide extra resources such as sample resumes, tools for creating cover letters, interview tips, or career advice. Consider the breadth and practicality of these supplementary resources.
• Mobile-friendliness: Gauge the mobile-friendliness and responsiveness of the resume builders, recognizing the growing trend of mobile job searching and application processes.
• Customer support: Reflect on the accessibility and quality of customer support services, encompassing options like live chat, email support, or knowledge bases. Assess the responsiveness and helpfulness of the support team.
• Pricing and value for money: Appraise the pricing plans presented by the resume builders in terms of the value they offer based on features, usability, and overall service quality.
• Industry reputation: Consider the standing and trustworthiness of the resume builders, considering factors such as awards, recognition, partnerships, and user feedback from reputable sources.

Buyer’s Guide: Why Use a Resume Builder?

Crafting a well-crafted CV comes naturally to particular job seekers. However, even the most seasoned experts may need help in resume writing. If you find yourself in need of help with creating a compelling resume, here are several ways in which the best online resume builder can be beneficial:

Resume builders provide users with pre-designed templates and helpful tips, streamlining the process of writing a resume and alleviating stress.

Offers Writing Tips

Promoting oneself requires considerable effort. Only some people possess writing skills, even if they enjoy self-promotion. To showcase one’s experience and knowledge effectively, a resume builder can help select the most appropriate words and phrases.

Improves Design

In every field, there are unique standards for an impressive resume. If you need to gain knowledge in design or the tools, resume builders can provide free templates to enhance your resume’s visual appeal and quality.

Applicant Tracking Systems (ATS)

Recruiters often use ATS systems to scan resumes. A good resume builder will help with formatting to ensure that your resume is easy for these systems to read.

What’s the Best Resume Builder?

The ideal resume builder for each individual may differ according to their specific requirements. If you prefer a tool that offers step-by-step guidance in creating your resume, we suggest using a builder that provides helpful tips and recommendations. If you prefer a resume builder that auto-generates a summary, we recommend using a tool that extracts information from your LinkedIn profile.

For those who enjoy having creative control over their resumes, we suggest using a platform with features. By selecting the resume builder that aligns with your needs and suits your industry and personal style, you’ll significantly increase your chances of capturing the attention of hiring managers.

Resume Builder vs. Resume Writing Service: What Matters for You

When it comes to crafting a resume, there are three options available. You can opt to create it independently, use a resume builder tool, or enlist the services of a professional resume writer. Your best choice will depend on your writing abilities, available time, and financial resources.

Do-It-Yourself

You have the choice to construct a resume entirely by yourself. The benefit of this option is that it costs nothing but requires a significant amount of effort. Along with composing all the information, you must possess graphic design skills.

This approach works well if you have these abilities, but with them, your options for creating a resume are unlimited. To overcome this limitation, you can use a resume builder or enlist the help of a resume writing service.

Resume Builder

A tool for creating resumes allows you to input your details into a template, resulting in an original appearance and layout with no design work. The top resume building tools also offer suggestions on enhancing your resume and tailoring it to match the specific job you are applying for.

While you are still responsible for writing the content, once it is written, you can quickly transfer that information into any other template with just a few simple clicks. Some of these services are free and many like to promote themselves as such, but most require a small payment to download your finished resume.

Professional Resume Writing Service

Professional resume writing services are expensive, but they offer the convenience of handling all the work for you. An experienced writer will gather relevant information about your background and transform it into a unique and engaging resume.

The process typically takes a few days, and the level of originality in the outcome largely relies on your choice of company and writer. However, we will not delve into these services further in this guide.

Are Resume Builders Worth It?

Definitely, without a doubt. An effective resume creator will guarantee that your CV is formatted correctly to navigate Applicant Tracking Systems and ultimately reach the hands of recruiters.

Is It Unprofessional to Use a Microsoft Word Resume Template?

Relying on a template will not set you apart, and there is a high likelihood that your application will be dismissed because your resume is identical to those of other job seekers.

Final Thoughts

Choosing the right resume builder is crucial in today’s competitive job market. Creating a professional and impactful resume that stands out from the crowd can significantly impact your job search. With the right tool, you can save time, improve your chances of landing an interview, and ultimately secure your dream job.

When selecting a resume builder, consider your specific needs and priorities. Look for features like customizable templates, industry-specific examples, and the ability to export your resume in different formats. Consider user reviews and ratings to ensure you choose a reputable and reliable platform.

Remember, an exceptional tool for crafting resumes should give you the power to present your skills, experience, and accomplishments effectively. It should simplify and expedite creating a resume without hassle. Investing in a reliable resume builder is investing in your professional future.

Therefore, explore the different options available for resume builders. Test out their free trials or demos and choose the best fit for your objectives. Our top recommendation is Super Star Resume . This meticulously designed resume can open doors to exciting career prospects and be a dependable companion on your journey toward success.

Ahad Waseem is a business, blockchain, and cybersecurity writer who often takes on art, politics, and economics too. As a linguistic engineer who writes to solve problems, he’s written for various tech and business publications. When he’s not writing, he’s probably on horseback, caring for his houseplants, or training Bonsai trees. He can be reached at [email protected] . McClatchy’s newsrooms were not involved in the creation of this content. We may earn a commission if you make a purchase through one of our links.

©2023 Miami Herald. Visit miamiherald.com. Distributed by Tribune Content Agency, LLC.

Perth Airport flights to resume after refuelling issue grounded planes, stranding thousands

A refuelling issue at Perth Airport which grounded domestic and international flights on Saturday morning has been resolved, the airport says.

At least 70 domestic and international flights were affected, with planes unable to land at the airport or depart.

Passengers were stranded at airports nationwide and at some international destinations, including Doha waiting to get to Perth.

Perth Airport said a problem with load pressure in the fuel lines had caused the issue, which had since been fixed.

Airport CEO Jason Waters said the system had now been repaired and tested.

Mr Waters apologised to impacted travellers and said the airport would be working with airlines to resume normal operations as soon as possible.

"The effects will be felt throughout today but we'd like to think that within a short period of time after that we'll get back to normal flights," he said.

"I'd like to think that by this evening and into tomorrow we'll have it dealt with but given we're talking about long haul flights and the extent of the backlog, it might take some time."

It's understood some flights had been delayed since Friday night, leaving thousands of passengers stranded.

The airport called in external experts, including engineers and technicians, to identify and repair the problem.

"As of just recently, I can inform you that we are back to normal refuelling and obviously very keen to see a return to normal operation," Mr Waters said.

"This has had a significant impact on flights overnight. 

"From Perth airport's perspective we're very apologetic and sympathetic to impacted travellers.

"We're going to work very hard with our airlines here to ensure we get things back to normal as quickly as possible."

Mr Waters said the problem appeared to be the result of "air sucked into the distribution system".

No compensation for passengers, says Virgin

Virgin Airlines apologised to customers in a statement handed to passengers at Perth Airport, but said it was not required by law to provide compensation "for delays or cancellations outside of our control".

"We recommend you contact your travel insurance provider to assist you with any unforeseen expenses," the statement said.

A virgin spokeswoman later clarified that passengers were entitled to be re-booked on other flights or apply for a refund.

Perth man Darshan Patel, who had had been planning to go to Hobart on Saturday for his wife's birthday until their flight was cancelled, said the airline's response was not good enough.

He wants compensation for his flights and other non-refundable bookings, such as accommodation.

"We're really not happy because we've been planning for this holiday for quite a long time," Mr Patel said.

"Somebody is responsible for what is happening and there should be something done to help the passengers.

"We've booked everything well ahead, now it's getting cancelled. All our bookings are non-refundable. 

"It's just passengers who are suffering."

Flights diverted to regional airports

At least four flights were diverted to regional airports including a Philippines Airlines flight from Manila to Perth that landed in Geraldton earlier on Saturday.

Geraldton is about 420 kilometres north of Perth.

A Geraldton Airport spokesperson said the small regional airport could only assist with a handful of flights due to having limited fuel supply themselves. 

Passengers on the Philippines flight were not allowed to disembark and a biosecurity representative was on site. 

City of Geraldton chief executive Ross McKim said Geraldton Airport was in danger of running out of fuel after the Philippines flight took a quarter of the airport's fuel capacity.

"The [airport's] refuelling isn't booked until mid-next week so we're going to have to work out how to get some up sooner than that," he said.

Qantas flight QFA10 from London to Perth was diverted to Karratha, in the state's far north.

Other flights were diverted to Kalgoorlie, about 600km east of Perth.

Passenger sat on plane for hours

Perth man Campbell Grieves and Swiss exchange student Zander Goosen arrived at the airport early to catch a flight to Sydney.

"We were taking (Zander) to see all the classic Aussie things in Sydney … the bridge, the Opera House," Mr Grieves said.

"We get here at about 6am and we get on the plane, boarded alright, then we sat there in the little economy seat for two hours.

"The captain was ringing every in hour saying 'dunno where the fuel is,' eventually we get kicked off the plane and the flight is cancelled." 

Mr Grieves said he had been told the earliest he and Mr Goosen could travel to Sydney was Monday.

Perth resident Stephen Herbert is stranded in Doha, where he was meant to stop briefly en route from London to Perth on Qatar Airlines.

" We have been in a line with other returning Aussies for nearly four hours," he said.

"No official from Qatar Airlines has given us any updates and we are relying on social media.

"[There are] lots of tired and disgruntled people wanting answers."

He was scathing of Perth Airport over the delays.

"There's no way you can call Perth an international airport after this debacle. Imagine if this happened at Heathrow?" he said.

Another passenger in Doha, Rae de Wet, told the ABC a delay of more than 24 hours was expected before they could get back to Perth, but little information had been provided.

She said she had already been in transit for more than 30 hours since leaving South Africa.

"It is incomprehensible that an international airport could face an issue of this nature, embarrassing really especially on an international scale," she said.

At Sydney Airport, Perth man Steven Dipane said his son had been at a baseball tournament in Lismore and he was trying to head home.

"They're going to book us in to a room for the night, and then get us on a plane to Melbourne tomorrow and then to Perth.

"It just delays it. I would have liked to be home tonight." 

Dieter Spurgeon's family is currently in Darwin after their flight home from a family holiday to Perth was delayed over 36 hours.

"We've contacted both Qantas and Perth airport and neither seem willing to reimburse us for an extra night's stay in Darwin," he said.

He said communication by both the airport and airline has been "horrendous".

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