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9 Lawyer Resume Examples - Here's What Works In 2024

Practicing law continues to be a lucrative field as individuals and corporations alike seek to navigate the increasingly complex legal system. in this guide, we’ll cover three specialties and look at templates you can base your lawyer resume on, in addition to discussing the skills and action verbs you should focus on including..

Most laws never expire unless directly repealed, meaning that the number of laws on the books (be it at the local, state, or federal level) are becoming more numerous. To help navigate existing laws, win civil or criminal cases, and become legal citizens, people need lawyers. The Bureau of Labor Statistics anticipates that lawyers will be in steady demand through 2029, with an average growth rate of four percent every year. Being a lawyer comes with a median pay of $126,930 per year, making it a profitable career path. Lawyers operate in different spheres based on their specialty, and their associated tasks and accomplishments should change appropriately. Below, we’ll look at resume templates for general lawyers (which could be civil or criminal lawyers), corporate lawyers, and immigration lawyers. After reviewing the templates, read on to find out what skills are important to emphasize in your resume, and where they should be included, along with the action verbs that will help your resume stand out to hiring managers.

Lawyer Resume Templates

Jump to a template:

• Corporate Lawyer
• Immigration Lawyer
• Junior Lawyer
• Employment Lawyer
• Real Estate Lawyer

Jump to a resource:

• Keywords for Lawyer Resumes

Lawyer Resume Tips

• Action Verbs to Use
• Related Legal Resumes

Get advice on each section of your resume:

Template 1 of 9: Lawyer Resume Example

A lawyer is a highly specialized individual who aims to solve legal problems for civilians, businesses, state and federal governments, and more. There are many specializations a lawyer can take. For example a criminal defense lawyer will defend the accused party, whereas a prosecutor will defend the party making the accusation. There are also lawyers who specialize in real estate transactions, corporate transactions, children’s rights, and more. In any case, the lawyer's job is to convince a third-party, frequently a judge and jury, that their client is in the “right”. To become a lawyer, you will first need a bachelor’s degree in law, English, or criminal justice. Then, you will need to go to law school to earn your title as a lawyer, which includes a test often referred to as the BAR exam. After passing the test, many aspiring lawyers must take on pro-bono or internship legal work to build skills and their reputation. Lawyers must have superb communication, persuasion, and negotiation skills. They also must be effective performers with the ability to speak to a large variety of audiences.

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Tips to help you write your Lawyer resume in 2024

   earn law experience as a court intern or paralegal.

Law school typically takes 3-4 years to complete. During this time, any extra availability you have should be put toward gaining hands-on experience. You can work part-time as a paralegal, court intern, legal secretary, and more. This hands-on experience will allow you to deepen your understanding of the legal system and add value to your resume.

   Pick a niche and gain experience related to it

As mentioned earlier, there are several specializations a lawyer can choose from. It’s important to determine what type of law you would like to practice and gain experience in that realm. For example, if you want to be involved in real estate law, it might make sense to get some hands-on experience in real estate.

Skills you can include on your Lawyer resume

Template 2 of 9: corporate lawyer resume example.

As a corporate lawyer, you'd be dealing with complex legal matters in the business world, such as mergers and acquisitions, labor disputes, and corporate governance. With the rise in regulatory requirements and increased scrutiny on companies, many organizations are looking to expand their legal teams. Writing an effective resume for a corporate lawyer role requires showcasing your legal expertise, industry knowledge, and ability to adapt to the ever-changing legal landscape. In recent years, there's been a push for corporate lawyers to be well-versed in technology and data privacy, as well as have some understanding of international law. When crafting your resume, it's crucial to highlight your experience in these areas, along with your ability to build relationships and communicate effectively with clients and colleagues.

Tips to help you write your Corporate Lawyer resume in 2024

   emphasize your legal specialties.

In your resume's skills or experience section, highlight the areas of corporate law you're particularly experienced in, such as M&A, securities regulation, or contract negotiations. This will help potential employers understand the unique expertise you bring to their organization.

   Showcase successful case outcomes

Corporate law is results-driven, so it's essential to illustrate your track record of success. Provide specific examples of cases you've worked on, highlighting any notable outcomes, settlements, or deals you've successfully negotiated on behalf of clients.

Skills you can include on your Corporate Lawyer resume

Template 3 of 9: corporate lawyer resume example.

Corporate lawyers work specifically within the field of corporate law, and will be expected to have knowledge of its inner workings. If you can demonstrate your background working in the legal realm in tandem with showcasing your efforts supporting specific employers, you will make a solid impression.

   Shows internal promotions in the field of corporate law

If you’re applying for a firm or legal department, hiring managers will notice if you have received internal promotions at your previous employers. Include all of your relevant promotions, particularly if they are within the legal field and show growing responsibility to highlight your loyalty and commitment to your work.

   Legal accomplishments encompass a variety of fields

As a corporate lawyer, you may be delving into a wide variety of situations, whether that's IP, company disputes or employer law. Therefore, it helps to reference the different fields you’ve been involved in as a lawyer, such as labor disputes, financial disputes, or mergers and acquisitions. If the job listing you’re applying for hints at specific types of work, include your background with it.

Template 4 of 9: Immigration Lawyer Resume Example

While general lawyers and corporate lawyers will dabble in government law, immigration lawyers will be steeped in it as they work to understand the current legal policies established by the federal government for citizenship.

Tips to help you write your Immigration Lawyer resume in 2024

   technical skills are listed separately.

For lawyers who are involved in immigration policy and handling a large number of cases, being organized is helpful. You can draw attention to your ability to organize, collect, and reference case data by listing your technical skills and familiar tools (such as Case Management Software) separately from your other skills.

   Action verbs emphasize expertise with legal field

Every bullet point should begin with a strong action verb that indicates to hiring managers that you have experience in this field. By hammering in that you have “provided legal support”, “prepared and filed petitions”, or “performed X risk assessments”, you are painting a picture of your background in this field.

Skills you can include on your Immigration Lawyer resume

Template 5 of 9: junior lawyer resume example.

Otherwise called a junior associate, a junior lawyer is a new lawyer who most likely just graduated from law school. In this position, you will assist more senior lawyers by doing research, drafting legal documents, and performing administrative tasks where needed. This position has a huge workload and you will most likely be expected to work outside of normal business hours. Your resume should indicate what tasks and functions you can perform, and should list your qualifications. Take a look at this strong resume sample.

Tips to help you write your Junior Lawyer resume in 2024

   list law certifications..

Everyone applying for this position will have completed law school and passed the bar. If you want to stand out from the crowd, go the extra mile and gain certifications in specific areas of law. It will indicate your drive and extra expertise. This applicant has 2 impressive certifications.

   Show a range of completed tasks in the experience section.

It's important to show recruiters that you can do almost any legal task needed in a law firm. This is especially important for this position as you will be given multiple varying tasks every day. So mention your experience writing legal documents, negotiating contracts, and doing effective research.

Skills you can include on your Junior Lawyer resume

Template 6 of 9: employment lawyer resume example.

As the name suggests, employment lawyers deal with all legal matters pertaining to employment. Some tasks you can expect include drafting contracts, negotiating on behalf of a client, and representing clients in court in employment cases. You need to be an expert in employment law, especially in the state or country that you want to practice in. Ensure you include any qualification that proves your expertise in your resume. Recruiters will also want to see a long history in employment law so focus your resume on that area of the law. Take a look at this recruiter-approved resume sample.

Tips to help you write your Employment Lawyer resume in 2024

   include all industry standard tools..

Ensure that your skills section includes all the industry standard tools used to perform legal tasks like case research, legal document writing, and electronic signing. Make sure you periodically update this section of your resume as new tools are developed and become industry standards.

   Use employment law keywords to bypass ATS filters.

Many recruiters use ATS filters to narrow in on the most promising resumes. Ensure yours is among that group by including employment law keywords that will help your bypass the filters. These keywords could include ‘labor’, ‘employment lawyer’, and ‘contract’.

Skills you can include on your Employment Lawyer resume

Template 7 of 9: real estate lawyer resume example.

Real estate lawyers assist their clients with the legal aspect of real estate transactions or anything else related to real estate law. Tasks you can expect include preparing real estate legal documents like leases, scrutinizing real estate legal documents, negotiating terms of a real estate transaction, assisting in the transfer of real estate titles where necessary, etc. You must be an expert in real estate and property law in the state or country you are practicing in. You also need to show that you are a qualified lawyer who has gone to law school and passed the bar. Use your resume to show your long history in this field of law and your achievements thus far. Here is a recruiter-approved resume sample.

Tips to help you write your Real Estate Lawyer resume in 2024

   show a career history in real estate..

This applicant’s resume does not have a lengthy lawyer history but has a lengthy history in real estate. Because this is a specialized position it would serve you well to follow in this applicant’s footsteps and focus your experience section on any real estate-related experience you have had, regardless of if you were a lawyer or not.

   Have a focused real estate skill section.

Your skill section should be specific to the skills needed in real estate law. This is especially true for the techniques or industry knowledge sections. Relevant skills include probate, mortgages, and real estate finance.

Skills you can include on your Real Estate Lawyer resume

Template 8 of 9: paralegal resume example.

In the legal field, Paralegals are the backbone, supporting attorneys by managing case files, conducting legal research, and drafting documents. The demand for this role has increased with the growing need for effective case management in this digital era. As such, your resume should demonstrate your proficiency in using legal software and ability to adapt to tech advancements. The legal job market has been shifting towards specialized areas, like immigration or intellectual property. So, decide your niche and target your resume accordingly. Paralegals are frequently client-facing, so your resume should also reflect your interpersonal and communication skills. It's not just about being a legal bookworm, you need to show your ability to work with diverse groups of people, both within and outside the legal field.

Tips to help you write your Paralegal resume in 2024

   showcase your knowledge of legal terminology.

As a paralegal, you'll be exposed to a wide range of legal jargon. Show you're comfortable with this language by using appropriate terminology in your resume. It not only confirms your industry knowledge, but shows you can communicate effectively with attorneys and clients.

   Highlight tech-savviness and case management skills

Today's paralegal needs to be tech-savvy. Include any legal software or case management systems you’re familiar with. Show how you’ve used technology to automate routine tasks, manage case files or do legal research. It’s all about showing your ability to streamline processes and increase efficiency.

Skills you can include on your Paralegal resume

Template 9 of 9: paralegal resume example.

As a paralegal, your role is diverse and can often see you acting as the right hand to your attorney. Your resume should reflect your ability to conduct legal research, draft legal documents, and manage large amounts of data. The legal industry in recent years has seen a shift towards utilizing technology for data management and research, so showcasing your technical skills and familiarity with legal software will give you an edge. Keep in mind that legal firms often focus on different areas of law, so tailoring your resume to highlight your experience in the specific area of practice the law firm specializes in can be beneficial.

   Emphasize specialized legal skills

As a paralegal, you'll need to have knowledge specific to the field of law you're working in. For instance, if you're applying for a role in a firm specializing in corporate law, you should demonstrate familiarity with corporate filings, M&A transactions, and shareholder meetings.

   Showcase your technical proficiency

Many law firms now use specialized software for data management and legal research. Marking your experience with these programs on your resume can give you an advantage. Anything from case management software like MyCase or Clio, to research tools like Westlaw or LexisNexis can be advantageous.

As a hiring manager who has recruited lawyers at top law firms like Kirkland & Ellis, Skadden, and Cravath, I have seen countless resumes over the years. The best lawyer resumes stand out by highlighting relevant experience, skills, and accomplishments in a clear and concise manner. Here are some tips to help you create a strong lawyer resume that will catch the attention of hiring managers and increase your chances of landing an interview.

   Tailor your resume to the specific position

When applying for a lawyer position, it's important to tailor your resume to the specific job requirements and the law firm's practice areas. Here's what to do:

• Highlight relevant experience and skills that match the job description
• Emphasize your expertise in the law firm's main practice areas, such as corporate law, litigation, or intellectual property
• Use keywords from the job posting to show that you are a good fit for the position

Avoid using a generic resume that doesn't speak to the specific job or law firm. Instead, take the time to customize your resume for each application.

   Show your impact with specific examples

When describing your work experience, don't just list your responsibilities. Instead, focus on your accomplishments and the impact you had in each role. Use specific examples to showcase your skills and expertise.

Here's an example of how to effectively highlight your impact:

• Conducted legal research and drafted memoranda that were used in successful motions to dismiss, saving clients over $500,000 in potential damages

In contrast, here's an example of a vague and generic bullet point that doesn't convey much information:

• Assisted with legal research and writing

   Highlight your legal writing and research skills

Strong legal writing and research skills are essential for any lawyer. Make sure to highlight your experience and proficiency in these areas on your resume. Here are some examples:

• Drafted legal briefs, motions, and memoranda for complex commercial litigation cases
• Conducted extensive legal research using Westlaw, Lexis, and other databases
• Wrote articles on recent developments in intellectual property law, published in the XYZ Law Review

If you have a writing sample that showcases your legal writing skills, consider mentioning it on your resume or offering to provide it upon request.

   Include relevant coursework and academic achievements

If you are a recent law school graduate or have limited work experience, your academic background can help you stand out to potential employers. Include relevant coursework, honors, and achievements on your resume.

Here are some examples:

• Relevant coursework: Intellectual Property Law, Corporate Finance, International Business Transactions
• Honors: Graduated cum laude, top 10% of class
• Achievements: Winner of the XYZ Moot Court Competition, President of the Intellectual Property Law Society

However, be selective and only include academic information that is relevant to the position you are applying for.

   Use a clear and professional format

Your resume should be easy to read and have a clear, professional format. Use a simple font, such as Arial or Times New Roman, and keep the font size between 10 and 12 points. Use consistent formatting throughout your resume, such as using the same font and font size for section headings.

Here's an example of a well-formatted resume summary:

Experienced corporate lawyer with a strong background in mergers and acquisitions, securities offerings, and corporate governance. Proven track record of advising clients on complex transactions and managing legal risks. Seeking to leverage my expertise to help XYZ Law Firm's clients achieve their business objectives.

In contrast, here's an example of a poorly formatted resume summary:

Corporate lawyer with experience in m&a, securities, and corporate governance. looking for a job at a top law firm where I can use my skills to help clients.

   Highlight your pro bono and community involvement

Many law firms value candidates who are committed to giving back to their community. If you have experience with pro bono work or community involvement, make sure to include it on your resume.

• Provided pro bono legal services to low-income clients through the XYZ Legal Aid Clinic
• Served on the board of directors for the XYZ Nonprofit Organization
• Volunteered as a mentor for high school students interested in pursuing a career in law

However, be sure to keep your descriptions brief and focus on the skills and experience you gained through your involvement.

Writing Your Lawyer Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the most prominent element in your header, ideally on its own line. Use a larger font size than the rest of your resume to make it stand out.

Here's an example of how to format your name in your header:

• John A. Smith

Avoid adding labels or designations next to your name that clutter your header, like this:

John Smith, Esq. Attorney at Law

2. Include your job title

Below your name, add your current job title or the title you are seeking. This quickly communicates your legal specialty and seniority level to employers.

Good job title examples for a lawyer resume header:

• Corporate Attorney
• Senior Litigation Associate

Avoid being too general or using job titles not specific to law:

• Legal Professional
• Business Executive

3. Add key contact details

Include your phone number, email address, and LinkedIn profile URL in your header. You can put these details on one line, separated by vertical lines or bullet points to save space.

Example of well-formatted contact details in a lawyer resume header:

Phone: (123) 456-7890 | Email: [email protected] | LinkedIn: linkedin.com/in/johnsmith

Leave out your full mailing address, which takes up valuable real estate. Just list your city and state if you want to show you are a local candidate:

• New York, NY
• Los Angeles, CA

  Summary

As a lawyer, your resume summary is an optional section that can help provide additional context about your legal experience and career goals. While not required, a well-written summary can be particularly useful if you're changing practice areas or have a diverse background that may not be immediately apparent from the rest of your resume. However, avoid using an objective statement, as it tends to focus on what you want rather than what you can offer an employer.

When crafting your summary, focus on highlighting your most relevant skills, experience, and accomplishments as they relate to the specific legal role you're targeting. Be sure to avoid repeating information that's already covered in other sections of your resume. Instead, use this space to provide a high-level overview of your qualifications and the unique value you bring to the table.

To learn how to write an effective resume summary for your Lawyer resume, or figure out if you need one, please read Lawyer Resume Summary Examples , or Lawyer Resume Objective Examples .

1. Tailor your summary to the specific legal role

When writing your resume summary, it's essential to tailor it to the specific legal position you're applying for. This means highlighting the skills, experience, and accomplishments that are most relevant to that particular role.

For example, if you're applying for a position as a corporate lawyer, your summary might look something like this:

Experienced corporate attorney with a strong background in mergers and acquisitions, contract negotiation, and securities law. Proven track record of successfully guiding clients through complex transactions and providing strategic legal advice to executive leadership teams. Skilled in building and managing cross-functional teams to achieve business objectives while minimizing legal risk.

On the other hand, if you're applying for a position as a criminal defense attorney, your summary should focus on your experience in that specific area of law:

Corporate attorney with experience in contract law and intellectual property seeking to transition into criminal defense. Strong negotiator and communicator with a passion for justice.

2. Highlight your most impressive accomplishments

Your resume summary is the perfect place to showcase your most impressive accomplishments as a lawyer. Instead of simply listing your responsibilities, focus on the results you achieved and the impact you made.

• Managed a caseload of 50+ clients and provided legal advice on a variety of matters
• Conducted legal research and drafted memoranda on complex legal issues

While these responsibilities are important, they don't really set you apart from other candidates. Instead, try highlighting specific accomplishments that demonstrate your skills and expertise:

• Secured a $2.5 million settlement for a client in a high-profile product liability case
• Developed and implemented a new contract management system that reduced legal risks and improved efficiency by 30%

By focusing on your accomplishments, you'll give potential employers a better sense of the value you can bring to their organization and help your resume stand out from the competition.

  Experience

The work experience section is the core of your lawyer resume. It's where you highlight your professional achievements, legal skills, and career progression. Hiring managers and recruiters look to this section to determine if you have the right background for the role.

In this section, we'll cover what to focus on in your work experience section, and share examples of how to make your background stand out.

1. Highlight your specialization and legal expertise

Lawyers often specialize in a particular area of law, such as corporate law, intellectual property, litigation, etc. Highlight your specialization in your work experience bullets. Show the specific types of cases, transactions, or legal matters you've worked on.

Compare these examples:

• Worked on various legal matters and supported partners
• Conducted legal research and drafted memos

Instead, be specific:

• Represented clients in 50+ trademark infringement cases before the USPTO Trademark Trial and Appeal Board
• Advised 10+ early-stage startups on entity formation, seed financing, and regulatory compliance

2. Quantify your impact and results

Law firms and employers value lawyers who can drive positive outcomes. Use numbers to highlight your impact, such as the number of cases you've handled, size of deals you've closed, or clients you've represented.

• Won jury verdict of $1.5M in breach of contract trial for manufacturing client
• Led M&A deal team in $500M cross-border acquisition of automotive parts supplier
• Obtained dismissal of 15+ product liability cases for consumer goods company, saving $10M+ in potential exposure

Numbers jump out to hiring managers and make your accomplishments more tangible.

3. Showcase your progression and leadership

Highlight your career progression and leadership skills. If you've been promoted, taken on managerial responsibilities, or led projects/teams, make sure to call that out.

Associate Attorney, Smith & Jones LLP [2018-2022] Summer Associate [2017] - Promoted to 2nd year associate in 2019 and 3rd year in 2021 - Managed summer associate program in 2020, overseeing work allocation and mentoring for class of 8 summer associates - Supervised paralegals and support staff in litigation matters

This example shows steady progression and increasing responsibility over time. It also demonstrates leadership and management abilities.

If you don't have formal promotions, you can still show progression in other ways - e.g. taking on more complex matters, expanding your skillset, or managing projects.

4. Tailor your bullets to the job description

Customize your work experience to the specific role you're targeting. If you're applying for a litigation role, focus more on your litigation experience. If it's a corporate role, highlight your transactional work.

One way to tailor your experience is to use similar language as the job description. For example, if it mentions 'eDiscovery', discuss your experience with document review platforms:

• Managed eDiscovery process for 10+ complex commercial cases using Relativity and Concordance

But be careful not to copy the job description verbatim. Only include skills and experience you actually have.

  Education

Your education section is a critical component of your lawyer resume. It's where you showcase your academic achievements and qualifications that make you a strong candidate for the role. Here are some key tips to keep in mind when writing your education section:

1. List your degrees in reverse chronological order

Start with your most recent degree and work backwards. For each degree, include the name of the institution, the degree earned, and the year of graduation.

Here's an example of how to list your degrees:

Juris Doctor (J.D.), Harvard Law School, Cambridge, MA, 2018 Bachelor of Arts (B.A.), Political Science, Yale University, New Haven, CT, 2015

2. Highlight relevant coursework and academic achievements

If you're a recent graduate or have limited work experience, you can bolster your education section by listing relevant coursework, honors, and awards. This can demonstrate your expertise and passion for the legal field.

However, avoid listing every course you've taken. Instead, focus on those that are most closely related to the specific area of law you're pursuing. For example:

• Relevant Coursework: Constitutional Law, Criminal Procedure, Legal Writing
• Honors: Magna Cum Laude, Dean's List (8 semesters)

3. Include your law school GPA if it's strong

Your law school GPA can be a selling point if it's high (3.5 or above). However, if it's lower than that, it's best to leave it off your resume. You don't want to draw attention to a potential weakness.

Here's an example of how to include your GPA:

Juris Doctor (J.D.), Harvard Law School, Cambridge, MA, 2018 GPA: 3.8/4.0

4. Keep it concise if you're a senior-level lawyer

If you have many years of experience as a lawyer, your education section should be brief. Employers will be more interested in your professional accomplishments than your academic background.

Here's an example of what not to do:

Juris Doctor (J.D.), Harvard Law School, Cambridge, MA Bachelor of Arts (B.A.), Political Science, Yale University, New Haven, CT Relevant Coursework: Constitutional Law, Criminal Procedure, Legal Writing Honors: Magna Cum Laude, Dean's List (8 semesters)

Instead, keep it short and sweet:

J.D., Harvard Law School B.A., Political Science, Yale University

Action Verbs For Lawyer Resumes

As a lawyer, you can convey your experience in the field by starting every accomplishment with a strong action verb that affirms your relevant background. While there will be other skills that are personally applicable for you, you should aim to work in the relevant skills from the ones we’ve listed above as it will help elevate your resume both in the automatic rankings and in the eyes of the hiring manager. Outside of your bullet points, you can work these action verbs into a short summary at the top of your resume if you wish to include one.

• Represented
• Coordinated
• Interviewed

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Lawyer Resumes

Skills for lawyer resumes.

Lawyers of all specialities are engaged in similar work to some degree, as lawyers manage client and case logs. To get your resume past automatic screening tools and make it eye-catching to hiring managers, you should aim to work in the skills we’ve listed at the left. As in the resumes we reviewed, you should be including these skills in each of your bullet points whenever possible (even for positions not related to working in the field of law). This will help hiring managers see that your accomplishments are relevant to the position. Additionally, you can opt to include a skills bank on the side or the bottom of your resume. This serves as an efficient indicator for hiring managers who are scanning resumes that you know what the work entails and can handle it. Lastly, you could start your resume with a short summary statement that integrates the relevant skills you’ve practiced as a lawyer to give a good first impression.

• Legal Advice
• Corporate Law
• Commercial Litigation
• Dispute Resolution
• Legal Writing
• Legal Research
• Intellectual Property
• Joint Ventures
• Corporate Governance
• Contract Law
• Commercial Contracts
• Contract Negotiation
• Privacy Law
• Civil Litigation
• Data Privacy
• Mergers & Acquisitions (M&A)
• International Law
• Document Drafting
• Entertainment Law
• Due Diligence

How To Write Your Skills Section On a Lawyer Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Lawyer Resumes

This word cloud highlights the important keywords that appear on Lawyer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other legal resumes.

Legal Assistant

• Attorney Resume Guide

Lawyer Resume Guide

• Legal Assistant Resume Guide
• Policy Analyst Resume Guide
• Compliance Resume Guide
• Underwriter Resume Guide
• Regulatory Affairs Resume Guide
• Contract Specialist Resume Guide
• Public Policy Resume Guide
• Lawyer Resume Example
• Corporate Lawyer Resume Example
• Immigration Lawyer Resume Example
• Junior Lawyer Resume Example
• Employment Lawyer Resume Example
• Real Estate Lawyer Resume Example
• Paralegal Resume Example
• Tips for Lawyer Resumes
• Skills and Keywords to Add
• All Resume Examples
• Lawyer CV Examples
• Lawyer Cover Letter
• Lawyer Interview Guide
• Explore Alternative and Similar Careers

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Advocate Resume Samples

1. Candidate seeking advocate job

Dedicated and passionate client advocate with 8 years of experience and a proven track record in going above and beyond to ensure that clients achieve justice in their endeavors. Accomplished and talented in counseling clients and advocating for the needs of clients through negotiation, mediation, and litigation.

• Collaborated with families and probation officers and court issues as required in service of clients
• Wrote progress notes and monthly updates in client record files as per firm policy
• Educated firm clients about the benefits and potential pitfalls of using various policies
• Worked with clients and their families to establish professional relationships built on trust

2. Candidate seeking Advocate job

Highly motivated and results-driven advocate with 5 years of experience in fast-paced legal environments. Looking forward to joining the prestigious Acme Law Inc to enhance my career and learn more about ensuring the legality of commercial transactions.

• Investigated changes in employment law at state and federal levels
• Assisted in the drafting and renewal of agreements for product shipping, supply, and advertisement
• Assisted in the drafting and review of internal policies and contracts in accordance with all appropriate regulations.

Advocate Resume Vocabulary & Writing Tips

While writing your advocate resume, you need to use the right resume action verbs and vocabulary, especially in the work experience section. These words will help you appear better versed in your field and will make the work experience section more impressive and easier to understand for the advocate on the panel. Consider using these words commonly used n an advocate’s profession:

Words to Use

• Family/criminal court
• Restraining order
• Consumer rights
• Confidentiality
• Human rights
• Legal issues
• Immigration law

Action Verbs

Advocate resume tips and ideas.

Your role as an advocate in the firm is to offer support to people who need to have their rights better heard. As an advocate for patients, clients, victims of domestic violence, or any other individual or group, you will assist in the making of decisions and in helping them say what they want to say regardless of what other people think. Your roles and responsibilities will include:

• Fostering helpful and trusting relationships with clients
• Provide information to clients about restraining orders, family court, immigration laws, and other aspects
• Identify and report high-risk situation to relevant persons
• Interact with clients via phone, email, and in court
• Assist clients in filing legal paperwork

If you have what it takes and all the qualifications and skills of an advocate, you need to build a  professional advocate resume  to communicate your competency to the hiring firm. Consider using  our resume app  to create an appealing yet formal resume in minutes.

• Reverse chronological.
• You can use our online  resume templates  to avail more information on the  chronological resume format
• Neat resume design
• Margins and white space
• Resume fonts types and size
• Subheadings and bullets
• Contact information
• Resume professional summary
• Work history
• Education background
• Additional skills and certifications
• Volunteer work
• Hobbies and interests

Resume Length

While applying for an advocate’s position, you need to show the hiring panel that you have done extensive work and brought remarkable results to other employers. You, therefore, need to write your advocate resume in a format that highlights your past work experience. The reverse-chronological resume format is the way to go.  This format  is the best option because it lets you start with all the work you have done in the past. This  resume format  is also widely recognized by HR practitioners and is ATS software-friendly.

An advocate is a smart and effective individual, whose resume should adequately portray these high-quality attributes. Regardless of your expertise, your recruiter will not consider you if your resume is written haphazardly and can barely be read. An appealing, neat, and well-organized  resume design  will help you make a positive first impression on the recruiters.  Designing a resume  is not as challenging as many perceive; all you need is a resume that is well-structured, easy on the eye, and that easily stands out.

White space makes your resume more comfortable to read and appear neater. Include a one-inch margin all around your resume and keep bold and underline formatting to a minimum. While designing some columns for the resume, you can add some dark background color to add an edge of uniqueness.

While typing your advocate resume, consider selecting and sticking to one  formal resume font  like Cambria, Calibri, Georgia or Arial in pt 11-13. Include subheadings and use bulleted points rather than paragraphs to make the resume easy to skim through.

When you finish typing your resume, proofread it thoroughly to eliminate typos, ensure that it fits your standards, then save it as a PDF to  make it responsive  to different reading devices.

Photos are rarely required while applying for an advocate’s position. Unless stipulated by the application requirements, do not add a photo to your resume.

Sections of a Advocate Resume

The various sections on your resume will help you describe in detail your career progress and professional abilities. Be positive and brief in each section, while emphasizing your abilities and qualifications. Different professions have different resume section requirements, which you must adhere to avoid creating a negative impression on the hiring panel. An advocate resume should have these sections:

• Contact information: Ensure you add your name and current work contacts (email, mailing address, and phone number) for the panel to contact you. A LinkedIn profile is optional.
• Resume professional summary:  a 3-4 line section right after the contact section in which you provide an overview of your career objectives, specializations, qualifications, achievements, and soft skills.
• Professional background
• Additional skills and certifications: any other courses or competencies that you possess that are relevant to the job vacancy

The volunteer experience or internships are optional but can help add volume to the work experience section if you just left school and  have little experience . Your hobbies and interests will provide your hiring panel with an idea of your personality.

An  advocate resume  should be  one letter page long . One page is sufficient to provide the hiring managers with all the necessary career details to determine your suitability for the position. Be brief and only include the most relevant details on the resume.

Advocate Resume Section Headings

The  professional resume summary  is the section hiring managers focus on to determine which applicants proceed past the first elimination phase. If you have plenty of experience, write a resume summary statement, and if you are starting out, a  resume objective  will suffice.

In this section, include the length of time you have been in the workforce, your soft skills and abilities, and what the hiring firm will gain from bringing you on board. Use positive adjectives and a neutral tone.

Work experience

The  work experience section  is the most important in an advocate resume. This section enables your hiring panel to track your career progress and determine whether your skills and abilities are a fit for the firm. You may have had a wide array of jobs in the past, and you need to include only those that are most relevant to the current vacancy. For instance, if you are applying to a facility that assists victims of domestic violence, include all stints in which you have advocated for such clients and use quantifiable achievements to highlight your success rates.

For each job, begin with the job title you held, the name and location of the firm (city and state), period of tenure, then about 5-7 bullets detailing your responsibilities and achievements for each stint.

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9 Attorney Resume Examples That Got the Job in 2024

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

Resume Builder

Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

Attorney Resume

• Attorney Resumes by Experience
• Attorney Resumes by Role

Attorney Resume FAQs

As a successful attorney in 2024, you are a stellar researcher, writer, investigator, and client confidante.

But when it comes time to  write your resume , how are you supposed to fit everything you do into one page? You also have to consider formatting, metrics, and whether to add any optional sections.

We’re here to help you handle your resume and  attorney cover letter  so you can do what you do best: practice law.

Our nine attorney resumes have helped lawyers of different specialties land jobs at top-tier law firms , so they’re perfect for beginning your resume-writing journey. We also have tips and tricks for each resume type to help you rise above the competition and get the attorney job you’ve always dreamed about in 2024.

or download as PDF

Why this resume works

• To make your resume aesthetically pleasing (and easy to read) for hiring managers, use a  resume template  with two font types, separate each section with big headers, and include a splash of color.
• Hiring managers need to see your qualifications quickly, so if you have extra certifications or licenses, include them in a separate section to make them more pronounced.

Entry-Level Attorney Resume

• You can list projects, internships, and any other work experience you have, even if it’s not related to law.
• Feel free to add relevant courses from your law school to highlight your skills even further!
• As a rule of thumb, you must customize your objective for each job to which you apply.
• If you’re going to use the same objective for each application, leave it off entirely and focus on work experience or projects.

Associate Attorney Resume

• This allows you to include at least four bullet points per entry, which is just enough to learn about your accomplishments without overwhelming the reader.
• Always  check your resume  for typos, grammar errors, and other mistakes before you submit it.

Senior Attorney Resume

• Good skills to include on your senior attorney resume are “contract review,” “ethics,” and any specific areas of law you have experience researching.
• Whatever you choose, double-check the job description to ensure you’re providing the correct information. 

Trademark Attorney Resume

• If you’ve never worked as a trademark attorney before, highlight your transferable skills. For example, have you advised clients on how to navigate prospective new legislation? Trademark law is always changing, so  knowing how to research recent litigation is a highly useful skill .
• Use similar keywords and responsibilities to reassure your future employer that you’re fit for the job.

Litigation Attorney Resume

• Don’t downplay your paralegal experience on your litigation attorney resume. It adds a degree of proficiency to your practice.

Real Estate Attorney Resume

• Devote valuable resume space to both your Bar admissions and certifications to demonstrate excellence in your field.

Contract Attorney Resume

• Tailor your  resume skills  section and work experience by including keywords mentioned in the job ad. Include just enough to show your expertise without copying everything word-for-word. Most of all, be honest about the skills you possess.
• Make sure that you list the specific types of contracts you have negotiated and managed, too!
• No matter what content you include, always  check your resume  for errors, including typos, grammatical faux pas, punctuation mistakes, and inconsistencies. Don’t let a few minor issues cost you the job!

Civil Litigation Attorney Resume

• All jokes aside, you can also include metrics related to things other than money. How many cases did you handle? How many clients did you meet? How many contracts or drafts did you review?  Odds are, most of your responsibilities involve numbers !
• Use bullet points and action verbs to cut filler, and avoid using adjectives or adverbs that take up space. 
• Symbols can also help: a $ instead of “dollars” and + instead of “more than” is both simple and effective!

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As an attorney, employers expect you’ll have passed the bar, and depending on the specific type of legal work you’re interested in, you may need more specialized certifications, such as the Certified International Trade Law Specialist or Board Certification in Criminal Law. While hiring personnel will likely request photocopies of your licenses and certifications, you should still list these on your attorney resume since it’s a quick assurance that you’re qualified for the specific role.  

List your highest education first. Start with law school and work your way down to your undergraduate degree (exclude high school). In the education section of your resume, you should list the name of the school along with the location, degree, and when you completed the degree. If you’re recently out of school, consider adding short bullet points that point to academic accomplishments, especially as it relates to legal work. 

No doubt, you’re used to pages of legalese and it’s no sweat for you to make sense of it; however, for your attorney resume, keep it to one page. This is your opportunity to quickly advertise your best law qualifications and accomplishments. Going into detail is best reserved for writing a great cover letter .  

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Advocate Resume Example & Writing Guide

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Advocate resume sample, professional summary.

• Dedicated advocate with over five years of experience in legal research, case preparation, and negotiation.
• Committed to ensuring that clients receive the best possible legal representation.
• Skilled in conducting legal research, drafting legal documents, and presenting cases in court.

Work Experience

• Legal Aid Society
• 2017-Present
• Assist clients with various legal issues, including housing, employment, and family law matters.
• Conduct legal research and draft legal documents such as pleadings, motions, and briefs.
• Represent clients in court proceedings and negotiate settlements.
• ABC Law Firm
• Legal Assistant
• Assisted attorneys with client intake, case preparation, and court filings.
• Conducted legal research and drafted legal documents, including complaints and answers.
• Communicated with clients regarding case updates and court appearances.
• XYZ Law School
• ABC University
• B.A. in Political Science

Keep It Concise

Recruiters spend an average of 6 seconds reviewing an individual resume. Keep yours concise and to the point. Aim for one to two pages maximum for most jobs.

Advocate Resume Writing Guide

Introduction.

If you are applying for a job as an advocate, you need an effective resume to showcase your skills and experience. A well-crafted advocate resume can help you stand out among other candidates and increase your chances of getting hired. Here are some tips on how to write an advocate resume.

1. Use a clear and concise format

Your resume should be easy to read and navigate. Use a clear and concise format, with plenty of white space and headings to organize the information. Choose a font that is easy to read, such as Arial or Times New Roman, and make sure the font size is consistent throughout.

2. Highlight your skills and experience

Your resume should highlight your skills and experience as an advocate. Use bullet points to list your accomplishments and emphasize your strengths. Be sure to include any relevant certifications or training you have received.

• Include your relevant work experience, including the name of the organization, the dates of your employment, and your job title.
• Highlight any volunteer work or internships you have completed that have prepared you for a career in advocacy.
• Showcase your writing and research skills by including any publications or research projects you have undertaken.
• Use keywords that are relevant to the job you are applying for, such as "advocacy," "policy analysis," or "community organizing."

3. Tailor your resume to the job

Your advocate resume should be tailored to the job you are applying for. This means that you should focus on the skills and experiences that are most relevant to the position. Research the organization and the job so that you can highlight how your skills and experience match the requirements.

4. Use action verbs

Use action verbs to describe your accomplishments. Action verbs are powerful words that help you demonstrate your skills and experience. Examples of action verbs include "created," "implemented," "coordinated," and "analyzed."

5. Proofread and edit carefully

Your advocate resume should be free of errors and typos. Proofread and edit your resume carefully, and ask someone else to review it as well. Your resume is your first impression to an employer, so make sure it is polished and professional.

• Check for spelling and grammar errors.
• Make sure your contact information is up-to-date.
• Double-check that you have included all relevant information.
• Use consistent formatting throughout your resume.

An advocate resume is an essential tool for anyone looking to pursue a career in advocacy. By following these tips, you can create a resume that highlights your skills and experience and impresses potential employers. Remember to tailor your resume to the job you are applying for and to proofread and edit carefully to ensure it is error-free.

Common Resume Writing Mistake

Being too vague.

Without specific examples or metrics, it's challenging for the hiring manager to understand your impact and accomplishments. Ensure you provide context and quantify achievements where possible.

Resume Examples You May Interested

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Advocate Resume Examples

Writing a great advocate resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own advocate resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the advocate job you're after.

or download as PDF

Essential Components of an Advocate's Resume

An advocate's resume is a critical document that encapsulates your expertise, credentials, and advocacy experience. It serves as your professional introduction to potential employers, showcasing your capacity to represent, counsel, and negotiate on behalf of clients. A well-structured resume for an advocate includes several key sections: personal information, career objective or summary, education and certifications, work experience, skills and competencies, achievements and awards, and references. This guide will delve into the significance of each section and provide insights on optimizing them to create a compelling resume.

1. Contact Information

At the top of your resume, the Contact Information section should be prominently displayed, providing employers with the necessary details to reach out to you.

Include your full name, address, phone number, and a professional email address. Consider adding your LinkedIn profile URL and other relevant online professional profiles. Avoid personal details that could violate privacy laws.

Ensure accuracy in this section to facilitate smooth communication with potential employers.

• Name: Full name
• Address: Home address
• Phone Number: Contact number
• Email: Professional email address
• Social Media Profiles: LinkedIn profile URL (if applicable)

Note: Exclude personal details such as marital status, age, or social security number.

Double-check for accuracy before distributing your resume.

2. Objective Statement or Summary

The Objective Statement or Summary section follows your contact information and provides a snapshot of your professional identity and value proposition.

Choose between an objective statement, which outlines your career goals, or a summary statement, which offers a concise overview of your experience and achievements. Tailor this section to align with the job description and the employer's needs.

• Objective Statement: Career goals and intentions for the job application.
• Summary Statement: Brief overview of experience, skills, and achievements.

Related : Top Advocate Resume Objective Examples

3. Skills and Competencies

The Skills and Abilities section is crucial for showcasing the specific talents that qualify you for the advocacy role you're targeting. Customize this section to reflect the job description's requirements.

• Legal Knowledge: Proficiency in various legal areas pertinent to your specialization.
• Research Skills: Ability to conduct thorough legal research using various tools and databases.
• Communication Skills: Effective oral and written communication for courtroom presentations and legal documentation.
• Negotiation Skills: Competence in negotiating favorable settlements for clients.
• Analytical Thinking: Sharp analytical abilities for interpreting complex legal information and strategizing.
• Problem-Solving: Quick and effective problem-solving capabilities.
• Attention to Detail: Meticulousness in handling legal documents and case details.
• Ethical Judgment: Upholding high ethical standards in all professional dealings.
• Interpersonal Skills: Ability to interact effectively with a diverse range of individuals.
• Resilience & Stress Management: Capacity to maintain performance under pressure.

Provide concrete examples of how you've applied these skills in your professional journey.

Related : Advocate Skills: Definition and Examples

4. Work Experience

Work experience is a cornerstone of your resume, offering insight into your practical expertise and professional trajectory.

Detail your roles in legal cases, advocacy campaigns, or related activities, emphasizing your contributions and growth as an advocate. Use action verbs to describe your responsibilities and achievements, and quantify your successes where possible.

For recent graduates, include internships, clerkships, and relevant extracurricular activities.

Ensure that the experiences listed are pertinent to the job you're applying for, and tailor this section to the role's specific requirements.

5. Education and Certifications

The Education and Certifications section validates your academic achievements and specialized training. List your degrees, relevant coursework, and any certifications that underscore your suitability for advocacy roles.

Highlight additional courses, workshops, or certifications that demonstrate your commitment to continuous learning and expertise in niche areas.

Adjust this section to reflect the qualifications sought by the employer for the position in question.

Related : Advocate Certifications

6. Achievements and Awards

The Achievements and Awards section distinguishes your resume by spotlighting your exceptional legal accomplishments and recognitions.

List significant career milestones, accolades, and honors, providing context and quantifying the impact of your contributions. This section serves as proof of your effectiveness and dedication as a legal advocate.

7. References

References are integral to an advocate's resume, offering potential employers the opportunity to verify your competencies and character through firsthand accounts.

Select references who can attest to your advocacy skills and professionalism. Ensure their contact information is up-to-date and inform them in advance about potential reference checks.

• Contact Details: Accurate and current information.
• Advance Notice: Inform references about possible contact.
• Variety of References: Choose individuals who can provide diverse insights into your capabilities.

While references are important, they should complement, not replace, the qualifications and experiences detailed in your resume.

In conclusion, a meticulously crafted resume with well-chosen references can significantly enhance your prospects as an advocate, providing a robust affirmation of your skills and accomplishments in the legal field.

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5 Amazing advocate Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, advocate: resume samples & writing guide, employment history.

• Represent the organization at meetings, conferences, and other events
• Prepare and submit grant applications
• Prepare reports, presentations, and other documents
• Develop and implement outreach strategies
• Develop and maintain organizational policies and procedures
• Monitor and report on progress and outcomes
• Coordinate and lead volunteer activities
• Provide administrative support as needed

Do you already have a resume? Use our PDF converter and edit your resume.

Yolanda Long

• Create and implement advocacy strategies

Roger Evans

• Develop and manage budgets
• Track and analyze trends in the non-profit sector
• Research and develop funding opportunities

Nathan Jones

• Develop and maintain relationships with donors, volunteers, and other stakeholders
• Manage fundraising campaigns and events

Professional Summary

• Create and maintain effective communication materials

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

advocate Job Descriptions; Explained

If you're applying for an advocate position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

junior advocate

• Handled the cases in court efficiently along with the legal work by drafting. 
• Interacted and managed the clients professionally, by phone, e-mail or in-person. 
• Enhanced collaboration between my other associates by preparing meeting materials and taking clear notes to distribute to stakeholders. 
• Represent clients in court or before government agencies.
• Represent the clients and appear on behalf of them in the Kerala Administrative Tribunal, District and Sessions Court of Thiruvananthapuram. 
• Prepare and draft Original applications, Suits, petitions etc. 
• Give legal opinion. 
• Settling disputes through Arbitration.
• Advising colleagues on all legal matters, suggesting course of action. 
• Knowledge of drafting and vetting of various types of Business Contracts/Agreements like Power of Attorney,etc.
• Co-ordination with Advocates on various Litigation matters with a view of pursuing and achieving success in cases.
• Maintaining and updating of Legal Records.
• Supervise legal assistants.
• Oriental Insurance Co.
• United India Insurance Co.
• New India Insurance Co.
• National Insurance Co.
• Bajaj Allianz General Insurance Co.
• Reliance General Insurance Co.
• HDFC Chubb General Insurance Co.
• Shriram General Insurance co..
• SBI General Insurance Co..
• TATA AIG General Insurance Co.
• IFFCO TOKIO General Insurance Co.

junior advocate Job Skills

For an junior advocate position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Project Management
• Computer Literacy
• Quality Assurance
• Database Management
• Risk Management
• Troubleshooting
• Technical Writing
• Financial Management
• Business Acumen
• Process Improvement
• Strategic Thinking
• Visualization
• Software Development
• System Administration
• Programming
• Cloud Computing
• Cybersecurity

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Documentation
• Relationship Management.

How to Improve Your junior advocate Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your junior advocate Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Oscar Adams

• Moniter and report on progess and outomes
• Represnt the organiztion at meetngs, confrences, and other events
• Creat and maintin effective communictaion materials
• Crteae and implement advocacy strategies
• Develoop and maintain organisational policies and procedurs
• Monitr and report on progres and outcoems
• Prepare and submit grant applicationss
• Develop and implement outreach strategiess
• Represent the organiztion at meetings, conferences, and other eventss

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

junior advocate Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an junior advocate position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Feeding America Hiring Team

I am a results-driven Advocate with 10 years of experience in the Charity & Non-Profit field. I am excited to submit my application for the Lead Advocate role at Feeding America, where I believe I can make a valuable contribution to your team.

Growing up, I always had a fascination with Fundraising. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Professional Lawyer Resume Example

Get hired faster and learn to perfect your new resume with our free, outstanding Professional Lawyer resume example. Copy and paste this resume example free of charge or rewrite it directly in our job-landing resume builder.

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Professional Lawyer Resume Example (Full Text Version)

Emilia carvallo.

Highly skilled and accomplished Lawyer with a strong track record of attention to detail, accuracy, and exceptional critical thinking and research abilities. Leveraging 3 years of extensive field experience, I am driven to deliver outstanding results. A collaborative team player, I possess the crucial ability to maintain composure in high-pressure situations.

Work experience

• Represented clients in courts, providing professional legal advice and recommendations.
• Collected and analyzed various legal documents and forms, negotiating with opposing parties when necessary.
• Produced contracts and agreements, staying up-to-date with current laws and regulations.
• Managed and supervised multiple office processes and procedures, maintaining confidential databases.
• Recognized as a top Lawyer by firm executives for achieving extraordinary results and performing exceptional work.
• Completed a rigorous 12-month pupillage to qualify as a barrister in the United Kingdom.
• Engaged in intensive training to develop essential skills and knowledge for the legal profession.
• Participated in various courtroom proceedings, including trials and hearings.
• Collaborated with experienced barristers to gain invaluable insights and practical experience.
• Demonstrated strong commitment, dedication, and professionalism throughout the training period.
• Achieved First Class Honours in Law Degree (LLB), ranking in the top 3% of the programme.
• Actively participated in Clubs and Societies including Golf Club, Law Society, and Marketing Society.
• Achieved Distinction upon graduation with Grade 1 (A/excellent equivalent) in all 6 subjects
• Received the 2011 Principal's Award for exceptional academic performance
• Participated in Extracurricular Activities including Debate Club, Political Society, and Tennis Club.

Volunteering

Certificates.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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What's your job?

Lawyer resume samples and templates for 2024.

• Table of Contents
• Downloadable Sample
• Resume Tips from Experts
• Resume Text Version

Ultimate Guide To Lawyer Resume Examples And Templates For 2024

Crafting the perfect lawyer resume is tough. Every legal professional needs one that stands out. This guide provides examples, templates, and tips for 2024 to make your resume shine.

Let's dive in!

Key Takeaways

• Use strong action verbs like "negotiated," "litigated," and "advised" in your resume to show your expertise.
• Include key skills such as litigation, legal research, negotiation, critical thinking, and the use of legal software.
• Tailor your lawyer resume to specific jobs by highlighting relevant experience and using keywords from job descriptions.
• Add extra sections on your resume for legal publications, volunteer work, or technical skills to stand out.
• For attorney job searches, leverage online job boards , networking sites, professional associations, and stay updated on industry trends.

Crafting a Strong Lawyer Resume

Craft a powerful lawyer resume through an impactful summary of qualifications, attorney experience, education, and key skills. Ensure it reflects your proficiencies effectively to grab attention.

Choose the best lawyer resume template that suits your style and highlights your expertise in the legal field.

Summary of qualifications

Your qualifications section is a vital part of your lawyer resume. It should highlight your achievements, skills, and experience that make you the perfect candidate for a legal position.

Include your law degree, bar admission, and any relevant specializations. If you have litigation skills or experience in specialized areas like corporate law or intellectual property , mention these as well.

This part of the resume sets the stage by showing why you stand out among other legal professionals.

List key accomplishments such as successful cases, contributions to legal publications, or roles in professional organizations. These show potential employers your active engagement with the legal community and ongoing commitment to your field.

Remember to focus on results-oriented experiences that can easily translate into benefits for prospective law firms or legal departments looking for experienced attorney resume samples or junior lawyer examples in 2024.

Attorney experience

Highlight your attorney experience with clarity. List your previous legal roles concisely. Showcase expertise in litigation , contract negotiation , and legal research prominently. Emphasize any specializations or industries you have worked in, such as corporate law or intellectual property.

Make sure to quantify achievements where possible. For example, mention the number of cases handled or successful settlements negotiated.

Illustrate your attorney experience through accomplishment-driven bullet points . Incorporate active verbs like "negotiated," "litigated," and "advised." Tailor each point to demonstrate specific contributions and outcomes from previous roles held at law firms or within the corporate sector.

Education and certifications

When it comes to showcasing your education and certifications on your lawyer resume, be sure to highlight the relevant degrees, diplomas, and certifications that demonstrate your expertise.

Include details such as the name of the institution , degree obtained, and any specialized courses or certifications related to law and legal practice.

Listing these qualifications in a clear and organized manner will help potential employers understand your educational background and professional development . By emphasizing your education and certifications, you can present yourself as a qualified legal professional ready to take on new challenges in the field.

Key skills and proficiencies

Demonstrate litigation skills , legal research proficiency , and expertise in case analysis. Showcase strong written and verbal communication abilities , negotiation tactics , and critical thinking .

Highlight attention to detail, time management, and the ability to work under pressure effectively.

Illustrate your knowledge of legal software and technology advancements relevant to the field. Emphasize leadership capabilities, teamwork aptitude, client relationship management skills, and a commitment to ethics.

Incorporate adaptability in dealing with diverse cases while maintaining confidentiality at all times.

Choosing the Best Lawyer Resume Template

Select a lawyer resume template that highlights your experience and skills. Look for a clean, professional layout suitable for legal professions. Prioritize templates with sections to showcase qualifications, attorney experience, and key skills.

Consider using specialized lawyer resume templates tailored to specific legal roles like litigation or corporate law. Ensure the chosen template is easy to customize while maintaining a polished and well-organized appearance .

Now let's move on to "4. Lawyer Resume Examples and Tips" for practical guidance on crafting an effective lawyer resume.

Lawyer Resume Examples and Tips

Crafting impactful lawyer resumes requires skillful presentation of qualifications, experience, and key skills. Sample text-only resumes can help in creating a professional profile that highlights relevant skills and accomplishments.

Sample text-only resumes

Crafting a compelling lawyer resume doesn't always require elaborate formats or designs. Sometimes, simplicity can make your resume stand out. Consider these key elements when creating a text-only lawyer resume:

• Concise Summary : Start with a brief yet impactful summary highlighting your expertise and career goals.
• Professional Experience : Clearly outline your attorney experience, emphasizing achievements and responsibilities in previous roles.
• Education and Certifications : Detail your relevant academic background and any certifications that enhance your legal qualifications.
• Key Skills and Proficiencies : List essential skills such as litigation expertise, legal research abilities, negotiation prowess, and any other pertinent proficiencies unique to the legal field.
• Accomplishments Showcase : Present specific accomplishments that demonstrate your effectiveness as a lawyer, such as successful case outcomes or contributions to previous firms.
• Accurate Education Listing : Summarize your educational history efficiently by including the institution's name, degree obtained, and graduation year for clarity.
• Professional Profile Crafting : Create a professional profile section that summarizes your career objectives and the value you bring to prospective employers.

Crafting a professional profile

Craft a compelling professional profile by highlighting your key skills , litigation experience , and legal expertise . Showcase your strengths succinctly and clearly to capture the attention of potential employers in India's competitive job market .

Emphasize your achievements and unique value proposition as a legal professional to stand out from other applicants.

Incorporate relevant keywords from the job description into your professional profile to align with the specific requirements of each position you apply for. Tailoring your profile will demonstrate your understanding of the role and increase your chances of landing interviews at reputable law firms or organizations seeking legal professionals in India.

Relevant skills and accomplishments

When crafting a professional profile, ensure that you highlight relevant skills and accomplishments that are specific to the legal field. Showcase your expertise in litigation, case management, legal research, and contract drafting .

Emphasize your ability to communicate effectively, attention to detail, and critical thinking skills . Highlight any successful cases or projects you have led or contributed to within the legal domain.

Accomplishments should include winning court cases, negotiating favorable settlements, securing patents or trademarks for clients, and successfully representing clients in complex legal matters .

Accurately listing education

When listing education on your lawyer resume, include the degrees you've earned, the name of the institutions attended, and their locations. Highlight any honors or awards received during your academic years.

Also, mention relevant coursework or special projects that showcase your legal expertise. List any certifications, licenses , or professional development programs completed to demonstrate ongoing commitment to legal knowledge and skill enhancement.

Boosting Your Lawyer Resume with Additional Sections

Enhance your lawyer resume with extra sections to showcase diverse skill sets and relevant experience. Find out more in the full blog post!

Possiblities for extra sections

Consider including additional sections in your lawyer resume to stand out. Showcase your legal publications, presentations, or speaking engagements and highlight any professional memberships or affiliations .

You could also include a section highlighting relevant volunteer work or community involvement to demonstrate your commitment and values. Including these extra sections can provide a more comprehensive view of your qualifications beyond the standard resume categories.

Highlight diverse skill sets by adding sections on languages spoken, technical skills, or soft skills such as negotiation and mediation abilities . Such additional sections can help you present a well-rounded profile that aligns with the specific job requirements you seek.

Highlighting relevant experience

Showcase your relevant experience by providing clear and concise descriptions of your previous roles. Emphasize your accomplishments, demonstrating how you made a positive impact in past positions.

Highlight specific cases or projects where you demonstrated strong litigation skills , keen legal analysis , or successful negotiations .

Use action verbs to describe your responsibilities and achievements in each role. Tailor your resume to the specific job you're applying for, emphasizing experiences that are most relevant to the position.

Showing diverse skill sets

To further enhance your lawyer resume, it's vital to showcase a diverse range of skills beyond legal expertise. Expand your profile by highlighting additional proficiencies like negotiation, client relationship management, and conflict resolution .

Demonstrating fluency in multiple languages or specialized software applications can also make you stand out to potential employers. By portraying a broad spectrum of abilities, you present yourself as a well-rounded professional ready to tackle the demands of various legal roles efficiently.

Consider including extracurricular activities or volunteer work that exhibit leadership, teamwork, and community engagement in your resume. These experiences demonstrate versatility and can provide valuable insights into your character and work ethic for prospective employers.

Useful Resources for Job Searching as an Attorney

Explore effective job search strategies, FAQs about lawyer resumes, tips for acing interviews, and examples of well-crafted cover letters. Discover valuable resources to enhance your attorney job search experience.

Job search strategies and resources

Explore numerous job search strategies and resources available to legal professionals in India. Utilize online job boards , professional networking sites , and industry-specific forums to find relevant job openings.

Research potential employers thoroughly and tailor your application materials accordingly. Leverage the power of informational interviews and professional associations to expand your network and uncover hidden job opportunities.

Stay updated on industry news, legal trends, and market demands to enhance your competitive edge as a lawyer in the Indian legal landscape.

Common FAQs about lawyer resumes

Wondering how to tailor your lawyer resume for a specific legal job? Highlight your relevant experience, skills, and qualifications in line with the job requirements. Do you need to include GPA on your resume as an experienced attorney? Typically, it's not necessary unless you're a recent graduate or if the employer specifically requests it; focus on showcasing your professional achievements instead.

Unsure about the ideal length and format of a lawyer resume ? Aim for a one-page document when starting out in the legal field and then expand to two pages as you gain more experience.

Need help with tailoring resumes for different types of law jobs? Craft multiple versions of your resume focusing on specific practice areas or expertise to make them stand out.

Tips for acing job interviews

Research the company and its culture. Prepare impactful examples to showcase your litigation skills and legal expertise relevant to the role. Dress professionally, maintain good posture, and make eye contact during the interview.

Practice answering common questions about legal experience and ethical challenges confidently. Show enthusiasm about the opportunity with well-researched questions for your potential employer.

Prepare thoroughly with mock interviews to boost confidence for any question or scenario that may arise. Express your passion for law while being mindful of non-verbal cues like a firm handshake , active listening , and positive body language during the conversation.

Cover letter and CV examples

Crafting a professional cover letter and CV is crucial for landing a legal job in India. Here are some tips to help you create impactful documents:

• Tailor your cover letter and CV to the specific job description , highlighting relevant experience and skills.
• Use a clean and professional format for both your cover letter and CV, ensuring easy readability.
• Incorporate keywords from the job posting to demonstrate alignment with the employer's requirements.
• Showcase your achievements and contributions in previous roles through quantifiable metrics where possible.
• Emphasize any specialized legal knowledge or certifications that set you apart from other applicants.

The importance of a well-crafted cover letter

Craft a compelling cover letter to grab the attention of potential employers . Showcase your enthusiasm and suitability for the role in a concise and personalized manner . Use keywords from the job description to align your skills with the employer's needs.

Demonstrate your understanding of the legal industry and highlight specific achievements that make you an ideal candidate. Tailor each cover letter to the individual job opportunity , ensuring that it complements your lawyer resume effectively.

This will significantly enhance your chances of securing interviews for coveted positions within law firms or legal organizations.

In summary, the provided lawyer resume examples and templates offer valuable insights for crafting a strong legal resume . By utilizing these resources, job seekers can effectively showcase their qualifications, experience, and skills to stand out in the competitive legal industry of 2024.

With additional tips on boosting resumes with extra sections and useful job search strategies , aspiring lawyers are well-equipped for success in their job hunt.

1. What can I find in the Ultimate Guide to Lawyer Resume Examples and Templates for 2024?

You'll discover top-notch lawyer job hunting tips, attorney CV templates, advocate resume samples, and how to showcase litigation skills effectively.

2. Is there a section for junior lawyers in the guide?

Yes! The guide includes junior lawyer resume examples and practicing lawyer CV formats that help entry-level legal professionals stand out.

3. Can experienced lawyers also benefit from this guide?

Absolutely! There are sections with experienced lawyer resume templates, legal counsel resume examples, and barrister curriculum vitae samples tailored for seasoned attorneys.

4. Are there resources for other legal positions besides lawyers?

Definitely! You'll find solicitor cover letter tips, paralegal resume writing advice, legal assistant CV examples, and judicial clerkship resumes to cater to a wide range of legal careers.

5. How does the guide help with law firm applications?

It provides specific law firm resume templates and law firm CV samples that highlight essential skills and experiences attractive to law firms.

6. Does the guide offer advice on formatting my resume or CV?

Yes! It covers everything from choosing the right advocate resume format to crafting an impactful attorney CV sample that grabs attention.

Lawyer Text-Only Resume Templates and Samples

• An Experienced Lawyer represents clients in criminal and civil litigation and other legal proceedings, draw up legal documents, or manages or advises clients on legal transactions
• Extensive experience of XX years in preparing and drafting legal documents, such as wills, deeds, patent applications, mortgages, leases, and contracts; analyzing the probable outcomes of cases, using knowledge of legal precedents; identifying implications for cases from legal precedents or other legal information  
• Adept in preparing legal briefs and opinions, and filing appeals in state and federal courts of appeal; studying the Constitution, statutes, decisions, regulations, and ordinances of quasi-judicial bodies to determine ramifications for cases; researching relevant legal materials to aid decision making; presenting and summarize cases to judges and juries
• Adroit in investigating the case by interviewing and collecting necessary information from the clients and witnesses and documenting them for reference while presenting the case in the court; developing and implementing strategies, gathering evidence to present the case understanding the details of the case  
• Skilled in evaluating findings and developing strategies and arguments in preparation for presentation of case; possess profound verbal communication skills to present the case in an influential manner in the court; good interrogative skills to collect appropriate information from the witnesses and the clients 

Arts, Bachelor of Arts, Completed, 2003-05-01

Hansraj College

– Marks null ,

Bengaluru, KA

Law and Finance, Master of Laws, Completed, 2009-03-01

National Law School of India University (NLSIU)

Work Experience

2017-11-01 - Current

Legal Lawyer / Property Lawyer / Immigration Lawyer

The SmartMove Immigration

• Present evidence to defend clients or prosecute defendants in criminal or civil litigation
• Select jurors, argue motions, meet with judges, and question witnesses during a trial
• Meet with individuals involved in legal processes to provide information and clarify issues
• Interpret laws, rulings, and regulations for individuals and businesses
• Identify implications for cases from legal precedents or other legal information.
• Gather evidence to formulate a defense or to initiate legal actions, by such means as interviewing clients and witnesses to ascertain the facts of a case; arbitrate disputes between parties to resolve legal conflicts
• Confer with colleagues with specialties in appropriate areas of legal issues to establish and verify bases for legal proceedings; represent clients in court or before government agencies
• Search for and examine public and other legal records to write opinions or establish ownership
• Evaluate information related to legal matters in public or personal records
• Work in environmental law, representing public interest groups, waste disposal companies, or construction firms in their dealings with state and federal agencies

2010-07-01 - 2016-12-01

Legal Lawyer / Divorce Lawyer

Bhansali and Palekar - The Law Firm

• Prepared the appropriate legal documents for trial or court proceedings
• Protected the company against legal risks and violations
• Evaluated new business partnerships with vendors and subcontractors
• Represented the company in legal proceedings
• Designed and oversaw the company’s policy and position on legal matters
• Examined the legal issues related to new products and services; negotiated deals on behalf of the company
• Guided management on regulatory and compliance issues to ensure compliance with legal regulations
• Legal Advice
• Corporate Law
• Legal Writing
• Legal Research
• Criminal Law
• Communication
• Attention to details

Kshama Sharma - Resume, CV and Cover Letter Writing Expert

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Advocate Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the advocate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Manage policy checking and delivery within mandated time-frame
• Manage policy checking and delivery within mandated timeframe
• Provide direction and management to the servicing team
• Provide direction and management to the Construction servicing team
• Provide direction and management to the client servicing team
• Provide direction and management to the Real Estate servicing team
• The willingness to go outside of their comfort zone, work on projects outside of the job description, and go the extra mile to make customers successful
• Reviewing and maintaining technical documentation, plus creating other support materials for developers
• Acting as an advocate for our developers, reporting and acting on observed areas for improvement in our support efforts
• Conducting deep dive analysis of and provide routine reporting on inbound contact activity across developers, identifying patterns and trends
• Promote Agile Software Development practices including SCRUM, Extreme Programming (XP), Paired Programming or Test Driven Development (TDD)
• Conducting deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends
• Conduct deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends
• Actively participating in open source projects and being a member of the open source community
• Assist our global, outsourced Customer Service team in resolving customer’s claims/inquiries, providing clear instructions to them when necessary
• Coordinates work activities with supervisors, managers, departments, etc
• Provides expertise and customer service support to members, customers, and/or providers
• Follow the “Golden Rules” of Call Queue Management, Quality Call Management and Quality Email Communication
• Education on disease management programs and healthy living programs personalized to the customer’s medical condition or health improvement goals
• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
• Works to research and resolve problems in a timely manner while maintaining productivity standards and performance
• Detailed knowledge of, and experience in, health plan claim processing and customer service functions or extensive medical insurance billing and follow up
• Strong organizational and ability to prioritize tasks and meet deadlines
• Valid certificate of good conduct
• Familiar with various types of medical plans and knowledge of client plan provisions
• Acts as a knowledge resource for all items related to participant claims and/or access-to-care issues
• Strong writing and verbal skills
• Computer literate with proficiency in MS Word, Outlook and Excel
• Identifies trends and is able to provide client-ready trend analysis
• Phone and professional interaction skills
• Microsoft Office, Outlook, Windows, Powerpoint, Excel, Word, etc

15 Advocate resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, brand advocate resume examples & samples.

• Generate on-air, online and on-site promotional ideas that market the station and grow ratings and revenue
• Provide Promotion Manager with all information for on-air, online and on-site promotion paperwork and CBS legal approval, inclusive of adequate contest rules, contractual agreements and sponsorship agreements
• Coordinate with Promotions Manager regarding on-air, online and on-site contests, prizes and giveaways
• Schedule all talent appearances, Part Time promotion staff and live remotes with Event Operations Manager
• Coordinate sales and station promotional activity outside the station, with Event Operations Manager
• Coordinate with Event Operations Manager on special projects, event website development and marketing
• Develop sales promotion ideas and plans for Sales Department. Includes sales call participation
• Prepare recaps of all events including timeline, promos, on-air activity, communication to staff and listeners, event specifics, location, logistics, results and station ‘credit’ from listeners and advertisers
• Responsible for all copy and traffic/production orders for station promotional inventory
• Coordinates with station Digital Content Developer on station events, contests and content
• Responsible for Social Media updates of events, contests and content
• Work with the Program Director in managing marketing and promotion expense budgets
• Maintains the station event and promotion calendar
• Look for additional opportunities where station(s) may grow in the area of visibility, revenue and community service
• Other marketing & promotions duties as assigned by Station Program Director

Customer Service Advocate Resume Examples & Samples

• Ability to rapidly and accurately type while inputting customer orders and responding to customer inquiries
• Willingness and desire to interact with and learn new technology
• Communicate with outstanding verbal and written skills
• Demonstrated strong prioritization, organization and initiative taking skills
• Ability to work productively and flexibly in a fast-changing, demanding environment
• Familiarity with ecommerce and online shopping in general
• Solid experience with either Windows XP, Microsoft Office, Excel and Word or Google Apps (Gmail) or similar business applications
• Demonstrated knowledge of retail services and product categories sold at Eastern Mountain Sports and Bob's Stores: hiking, camping, running, water sports, snow sports, sportswear, fashion apparel, workwear

Developer Advocate Evangelist Resume Examples & Samples

• The Advocate will be able to represent the HMH Labs team publicly, speaking at conferences, on panel sessions and at developer user groups
• At times the Advocate may be called upon to engage with press and bloggers with a mission of promoting the HMH developer resources
• The Advocate will be knowledgeable about trends in education technology and the challenges that educators and learners face in today's technical transformation in education
• The Advocate will also be able to write technical documentation for a developer audience and will have the opportunity to inspire the developer community with the creation of simple code samples to supplement core documentation
• The successful Advocate will bring their passion and energy for new technology and a desire to connect others to HMH
• Bachelor's Degree in Computer Science or Engineering or equivalent experience
• Masters Degree a plus
• Previous jobs might include: developer advocate/evangelist, developer (mobile/web/other), product manager with a developer background, sales engineer, technical writer
• Familiarity with up-to-date technologies
• Minimum of 10 years of experience

Consumer Advocate & Project Watchdog Reporter Resume Examples & Samples

• Ability to produce top-notch watchdog journalism
• Exceptional cross-platform storytelling skills
• Exceptional core journalism skills (reporting, producing, editing)
• Deep understanding of and curiosity about competition for our customers' time and money
• Self-motivation and self-direction
• Advanced knowledge of social media and how to engage fan base on digital platforms in the public space
• Photo and video skills
• Effective communicator; able to get along with diverse personalities
• Able to multi-task and excel under intense deadline pressure in a rapidly changing environment
• Knows how to use time effectively in an always-on workday
• Works collaboratively within a cross-functional environment
• Must embrace peer-to-peer feedback and training
• Applies innovative, creative thinking to support the company's goals
• Writing, spelling, grammar, AP and local style
• Industry knowledge
• Command of media law and Principles of Ethical Conduct
• Bachelor's in Communications, Journalism or equivalent in experience and education
• Five years of experience developing a personal brand and fan base
• Experience with advanced storytelling techniques on multiple platforms

Claims Advocate Chicago Resume Examples & Samples

• Directly handles clients as primary consultant including complex consulting and strategy
• Supports new business with sales presentations and RFP
• Responsible for input on development and execution of the strategies of the practice
• Manages the appropriate level of resources for your clients
• Displays a visible sign of professionalism and direction for the practice
• Maintains local relationships with all major trading partners
• Participates in meetings and provides ideas and strategies that strengthen the practice
• Ensures quality and consistency in executing best practices
• Partners with others as necessary to continually improve quality and innovation of group
• Monitors and improves the performance of trading partner’s services for your clients
• Participates in strategic large client meetings as required
• Manages the quality and appropriateness of client service agreements
• Ensures practice strategy alignment with Willis business plans
• Maintains direct relationships with key clients
• Ensures appropriate program design and documentation - service scope aligns

Client Services Advocate Seattle Resume Examples & Samples

• Keeps clients in compliance with contractual reporting and payment terms
• Coordinates and attends technical and claim audits when necessary
• Vigilantly monitors contracts or programs for assigned clients and identifies any anomalies
• Ensures problem collections are escalated to management’s attention and client expectations are properly managed
• Ensures client’s year end collateral funding requirements are fully met

Client Services Advocate Philadelphia Resume Examples & Samples

• Provides historical perspective on renewing programs and in-depth analysis of reinsurer performance
• Ultimately responsible for coordinating query resolution with the clients to effectively manage queries per client instructions
• Responsible for creating and providing MI reports and/or spreadsheet analysis, as required by the client and broker

Client Services Advocate Minneapolis Resume Examples & Samples

• Leads coordination with brokers on marketing and placement strategy for new and renewal business
• Maintains company record management and ensures critical company updates are recorded
• Coordinates and attends regular client visits/meetings to ensure client satisfaction and to gain an understanding of clients business and operating environment
• Coordinates with Account Controllers to assist with any cash issues that may arise
• Provides support in collection efforts, if required, by coordinating with Account Controllers

Bank Client Advocate Resume Examples & Samples

• Engaging in new hire training classes as a SME
• Delivering coaching sessions with assigned CEAs (Client Experience Agents)
• Working with WFM to exceed all service productivity goals (service level, agent availability, occupancy, etc.)
• Making sure we exceed all client experience goals (measured through external surveys)
• Training agents on new service and sales campaigns and initiatives; helping ensure we exceed all relationship deepening and sales goals
• Delivering daily huddles to update CEAs on daily performance items, provide recognition and updates on execution delivery
• Making sure we exceed all compliance and regulatory requirements
• At times, this individual will also help support certain interview activity for our CEAs but will not be responsible for final hiring decision
• 30% of their time will be spent handling escalated client service issues
• Serving as single point of contact, the CA will partner with internal team members to efficiently and thoroughly resolve certain escalated client service issues
• Following up with appropriate internal team members as needed to update service delivery model to minimize client effort and enhance overall client experience (identify additional agent training, agent entitlements and process / work flow improvements aligned with improving client experience)
• Working with our Experience Coach and product / marketing teams to implement successful sales acquisition and relationship deepening efforts (including cross selling, up selling and inbound/outbound referral campaigns)
• Working with Sales Support Manager and Experience Coach to insure proper execution of our sales campaigns. Including sales contests, incentive plans and exceeding established sales governance goals
• 20% of their time will be spent supporting front line inbound / outbound service and sales calls as needed
• High school diploma required
• 3+ years of customer service experience
• Bachelor’s degree strongly desired or the equivalent combination of education and experience
• 5+ years of management experience in a call center environment
• Customer Service: Must be service driven with an ability to dissect complex problems and create solutions that put the customer first. Must be passionate about empowering others and going the extra mile for both the internal team and our customers. Able to understand the needs of others
• Sales/Relationship Deepening: Must be able to develop and coach agents to be industry leaders in providing product and service solutions in a consultative manner
• Communication: Exceptional listening skills, strong verbal and written/documentation skills, and the proven ability to communicate with and adapt to diverse individuals (internal and external to the company). Strong presentation, facilitation, and interpersonal skills. Creates a positive environment by fostering open and honest communication
• Leadership: Leads by example by upholding TIAA Direct core values of client commitment, excellence, integrity and respect. Strategic thinker, with the ability to embrace and lead change. Ability to influence and empower others and operate flexibly. Consistently exemplifies cross-company collaboration and partnership. Eager to teach and develop others. Ability to recognize talents and or developmental needs. Conceives, proposes and implements initiatives designed enhance customer and employee experience
• Technology: Able to proficiently utilize all applications, systems, and financial planning tools including Microsoft Office, Seibel, and other customer relationship management tools. Experience with metrics and reporting findings to management
• Teamwork: Ability to closely partner with internal business partners and other key members of the organization. Strong negotiation skills with sound judgment and decision-making. Ability to influence others and operate flexibly. Consistently exemplifies cross-company collaboration and partnership. Values diverse and differing opinions. Ability to work independently when appropriate
• Driven: Ability to identify opportunities for personal and professional growth for self and team. Encourages continuous learning. Takes ownership and responsibility for work

Client Advocate Real Estate & Hospitality Practice Resume Examples & Samples

• Demonstrable & current in-depth knowledge & understanding of the real estate and hotel industries and sectors, including the main products & services produced and processes used
• The candidate must have a proficient working knowledge of Microsoft Office systems, particularly Excel
• An extensive and current network of contacts within the Willis organization would be highly advantageous additionally

Developer Advocate Resume Examples & Samples

• Work closely with engineers, product managers, marketers, and partnerships to improve the Parse developer experience
• Provide technical guidance to key Parse partners
• Deeply understand Parse technologies
• Participate in developer events, webcasts, and other outreach programs
• Build online and offline communities
• Write and maintain sample applications, documentation, blog posts, and other developer facing content

Advocate Work Schedule Resume Examples & Samples

• Partners with Advocacy Triage team to ensure timely response to critical and non-critical Advocacy cases
• Collects pertinent information from participants, documents the information concisely, conducts thorough research and follows up with participants within the appropriate timeframe
• High School diploma or G.E.D. required
• 2 plus years of detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing required
• Ability to understand / interpret client plan provisions
• Accurate and consistent research and follow up skills
• Well-developed problem-solving skills
• Retiree Health Exchange knowledge a plus
• Work Schedule, Monday - Friday 9:30AM - 6:00PM

Customer Success Advocate Resume Examples & Samples

• Bachelor’s degree, advanced degree preferred in information technology management, instructional technology or other education-related field
• 3+ years experience, preferably in a technology focused position within a higher education institution
• Experience working in a higher education sector, preferably in e-learning, instructional design or instructional technology management, institutional research, or media services
• Understanding of the application of instructional and administrative technologies to varied teaching and learning environments, especially for institutional assessment or continuous improvement
• Strong oral and written communication skills
• Proven track record of successfully managing large/high value accounts and developing strong client relationships with the all levels of an organization
• Problem solving and critical thinking skills a must
• Effective at creating, gathering and analyzing reports and data
• Able to multitask and to consistently perform under the pressure of deadlines and other demands
• Highly organized, task oriented individual who is a proactive and impactful communicator
• Effective at gathering and compiling reports
• The successful candidate must be very self-driven and able to work independently and with little supervision
• Travel approximately 30% - 40% of time
• Mentor other team members in area of expertise, including assessment, change management and/or enterprise architecture
• Manage strategic & operational projects as assigned and related to areas of expertise
• Act as thought leader in key organizational relations and/or partnerships as they relate to areas of expertise
• Develop artifacts that act as ‘best practices’ for the team to utilize
• 5+ years experience, preferably in a technology focused position within a higher education institution

Advocate Escalations Resume Examples & Samples

• Technical skills required to meet Proficient level in the Escalation Advocate role
• Detailed knowledge of client’s plan provisions/requirements and customer service functions
• Reliable, consistent research and follow up skills
• Superior written and verbal skills and effective use of advanced customer service principles
• Effective use of workstation functionality (e.g., TBA system, Plan Reference, Windows Applications)
• Well developed problem solving skills

Client Advocate Senior Analyst Resume Examples & Samples

• Identify, manage and report issues and escalations on behalf of principal offices
• Gather requirements, collaborate with teams and analyze information to further organizational goals
• Coordinate, facilitate and attend meetings with project teams, OCIO staff or Department principal offices for project and/or operational purposes
• Establish/maintain and strengthen relationships with customers to ensure services are meeting customers’ needs in accordance with the contract
• Assist the team in defining appropriate client technical solutions
• Serve as the front line for customer support and service needs
• Report trends and issues to management, cross functional teams and clients
• Work closely with PMO office and technical staff toward short-mid-long term technical system planning when appropriate"djam”"LIDSFG"
• Proven business analysis skills, including requirements management and trend analysis
• Interpreting and presenting technical requirements to internal and external customers
• Information technology experience preferably in a data center or help desk environment
• Experience in business process definition and improvement
• Networking and team building skills
• Strong communication skills and proactive demeanor
• PMP Certification is a plus
• ITIL Foundation Certification is a plus

Customer Care Advocate Resume Examples & Samples

• Provides quality customer service by phone or by correspondence with customers, Provides a wide variety of information to customers, i.e., programming, rates, billing, technical assistance and order scheduling, Resolves problems by using available information and good judgment and decision making skills with the ultimate goal being customer satisfaction with one call resolution. Provides high level technical support for customers on TWC equipment set up, VCR hook-ups, DVRs, and HD issues, trouble shoot reception problems over phone prior to issuing a repair call
• Monitor Director Screen for productivity and schedule compliance, Assist supervisors with day to day activity. (Floor Support, customer call-backs, working daily productivity reports).Job Requirements
• Education & Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to write speeches and articles for publication that conform to prescribed style and format
• Ability to effectively present information to top management, public groups, and/or boards of directors
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Technical aptitude along with concise trouble shooting skills with the following programs; Remedy, Uptime and I-Glass
• Expert with Internet Protocol, modems and Microsoft Windows,XP, NT, 2000, ME and 98
• Expert in Outlook and Outlook Express.Preferred Qualifications
• Knowledge of MacIntosh operating systems
• Experience with DOCSIS, and Primal
• Familiar with field and PAC operations
• Other skills and abilities including those specific to locale
• Complete all the requirements of an Advanced Customer Care Specialist for a minimum of six months
• Ability to provide high level of technical support to Road Runner customers
• Monitor the Director's screen for productivity and schedule compliance
• Assist Supervisors with day to day activities (Floor support, customer call-backs, and working daily productivity reports.)
• Individual must be accurate, efficient and complete tasks with minimal errors, discrepancies on installs and service call orders.Supervisory / Managerial Responsibilities
• Leads, assigns, trains, schedules or oversees work of others

Client Success Advocate Resume Examples & Samples

• Support clients with their projects to drive adoption of Blackboard technology
• Aid clients in the development of institutional policies that promote effective use of technology
• Conducts recurring account status calls to asses client satisfaction, address client requests, progress new initiatives and remediate issues. Creates and maintains action and communication plans that track these client interactions
• Level of travel: 50-80%
• 2 - 4 years of technology implementation support experience, or 2 – 4 years experience in University teaching and learning support
• Written and spoken fluency: English and Arabic
• Language skills in addition to English and Arabic would be an advantage
• 1-3 years of previous experience as a Customer Service Representative in managed care/health care
• Knowledge of benefit plan design $
• Consistent research and follow up skills; collects pertinent information from participants, documents the information concisely, conducts thorough research and follows up with participants within the appropriate timeframe
• Partners with Advocacy Triage team to ensure timely response to critical and non-critical Advocacy case
• A knowledge resource for all items related to participant claims and/or access-to-care issues
• 2 plus years of detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing & research required

Client Advocate Human Capital Practice Resume Examples & Samples

• Bachelor’s degree or higher
• At least 7+ years employee benefits account management experience, preferably from an employee benefits consulting firm, brokerage, third part administrator or insurer
• Holds, or is working towards, an appropriate professional designation (e.g. ISCEBS, PHR, SPHR); valid insurance license essential

Cloud Data Services Developer Advocate Resume Examples & Samples

• Produce and maintain apps that showcase Cloudant’s features
• Synthesize feedback from the community, our sales engineers, and customer support to deliver better developer resources
• Evangelize Cloudant at events, such as meetups and conferences
• Compose blog posts, videos, or talks to promote what’s possible with Cloud Data Services (CDS)
• Compose and maintain product and feature documentation
• At least 1 year experience in programming of JavaScript, Python, Ruby or any other modern programming language
• At least 2 years experience in demonstrated writing skills
• Readiness to travel 25% travel annually
• English: Fluent

Account Advocate Resume Examples & Samples

• Work as part of a team on the implementation of client sponsored energy efficiency programs
• Provide technical assistance and guidance on energy efficient technologies, applications and practices to building owners/operators, contractors and other stakeholders participating in utility sponsored energy programs. Must be able to effectively communicate to both technical and non-technical audiences
• Maintain ongoing communications with participating contractors and consultants
• Provide general support to field based staff
• Coordinate and follow up on program Quality Assurance activities as appropriate
• Act as liaison between program participants and customer service/processing team
• Field phone calls and inquiries as required
• Responds to trade allies and customers inquiries and answers product and service questions
• Resolves and clarifies customer and energy efficiency program complaints
• Provides IT support and training to energy efficiency program participants
• Tracks areas for process improvements
• Bachelor’s degree (Business, Engineering, Energy, Building Science, Construction Management, Communications) or related trade experience
• 1-2 years of sales and business development experience or energy efficiency related experience
• Professional sales experience
• Demonstrated ability to provide project leadership and meet client goals
• Strong analytical, problem-solving and decision making capabilities
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
• Ability to handle multiple priorities

Branch Advocate Resume Examples & Samples

• At least 5 years experience in MS Office tools (Word, Excel, Power Point)
• At least 5 years experience in Business / Management / Social Sciences / Other
• Excellent communication and negotiation skills
• Ability to work in a multi-lingual / multi-cultural environment
• Understanding the implications of different pricing options / methods
• Ability to follow Business Controls and maintain bid audit trail
• Applying basic teaming skills to work within teams
• Ability to solve problems within own work group and provide an innovative approach to achieve own work group objectives
• Detail orientation with the ability to multi-task
• Ability to prioritize work in a fast spaced environment and work under time constraints
• High School degree or equivalent
• 2 plus years of medical billing, coding, appeals and denials insurance claims research and processing experience required
• Strong knowledge of all types of medical plans (HDHP, PPO, HMO, etc.)
• Work schedule 9:30AM to 6:00PM Monday through Friday required

Midwest Region Health Care Leader & Client Advocate Resume Examples & Samples

• Working with our Sales/Production leaders develop and manage an active pipeline through calling on potential clients, conducting in-depth analysis/risk assessments, presenting information on the organization's capabilities, strategically cross-selling products aligned with clients' needs and introducing other technical specialists (as needed) to win and retain each client's business
• Coordinate team meetings at least 150 days before the client renewal date to determine the renewal strategy prior to meeting with the client
• Attend all client renewal meetings 120 days prior to the renewal date and develop a Client Renewal Action Plan
• Track renewal timeframes to ensure the team is aware of pending dates and regularly update the Client Renewal Action Plan
• Track all open items with clients and ensure the service team meets all deadlines and deliverables
• Act as first point of contact to resolve client billing issues and to follow-up on overdue client receivables
• Coordinate and maintain account schedules of insurance, policy registers, policy synopsis reviews, network briefs and team service charts
• Coordinate with Finance personnel on completion and delivery of premium finance quotations and final agreements
• Manage the account aged receivable process timely and accurately
• Coordinate and monitor creation of required compliance documents (i.e., the Client Engagement Guide)
• Drive the MBR Process for team
• Monitor and research the internet, print media and industry magazines for market trends and information that will increase their knowledge of the insurance industry, our clients and the industries in which our clients operate. Bring all pertinent information to the attention of the service team as appropriate
• Understand the Willis Value Experience - Value Gap, Client Bill of Rights, GLOCAL, Willis Excellence Model, Client Advocacy and Client Service models, etc
• Develop client service agreement including fee development and service deliverables
• Prepare and present annual stewardship report
• Coordinate with SOP (Claims Management, Loss Control, etc.) the required services available to the insured
• Supervise workflow of assigned client service teams which will include client managers, assistant client managers etc
• Coach, coordinate and develop client service associates
• Keep abreast of industry information, new product information, coverage and technology in an effort to continuously improve knowledge
• College Degree Preferred
• Licensed Broker required
• Minimum of 8 years’ experience
• Technically proficient in at least one of the core disciplines (Property, Casualty etc.)
• Strong ability to multi-task
• Strong leadership and interpersonal skills
• Strong Analytical abilities
• Systems proficiency
• Proficient in Microsoft Office (Word, Excel and PowerPoint)

Client Advocate Human Capital Consulting & Employee Benefits Resume Examples & Samples

• BA/BS degree in related field of study required
• Advanced education degrees preferred. Valid State-relevant Insurance license(s)
• 3 years successful experience in employee benefits and human capital consulting services sales ideally with exposure to groups of 250 plus members
• Ability to identify and leverage essential information and think in a critical and logical manner
• Excellent communication skills and interpersonal skills

VP, Customer Experience Advocate Resume Examples & Samples

• Listening to the voice of the customer through understanding of customer defects and pain points in surveys
• Developing KPIs & measurement strategy including both financials and customer experience metrics
• Performing consumer research including competitive benchmarking
• Designing end to end customer experience solutions including the development of process flows, journey mapping, and working with our design team on prototype development
• Conducting usability testing sessions of experiences with consumers
• Working with finance and decision management on building strong business cases including assessing value based on Customer satisfaction and NPS
• Partnering closely with technology on building technology requirements for tech based projects as well as ensuring what is designed is ultimately what is built
• Developing both internal and external communication plans
• Presenting findings and progress on initiatives to executives
• Background in Customer Experience Strategy or User Experience Design essential. 5 to 10 years preferred
• Organized – ability to manage a program end-to-end, work with cross-functional teams, and keep projects on track. Project management skills a plus
• 5+ years in Credit Cards or financial services preferred
• Technology and Digital Platforms knowledge – must have the ability to actively participate in a discussion around technical requirements, and have the ability to translate between technology, platforms, marketing and customer experience
• Analytics background a plus. Ability to use insights from customer research and data to drive decisions, design, and improvements
• Strong communication skills – verbal, written, and presentation skills
• Proactive and responsive. Self-starter who can work collaboratively to achieve results
• Preferred knowledge of customer experience metrics including Net Promoter Score (NPS)
• Develop a deep understanding of Rackspace’s products and services and have sufficient technical acumen to discuss hosting infrastructure architecture
• Have a deep understanding of the startup ecosystem, perhaps having first-hand startup experience, and be recognized within the startup community as a go-to resource for all things Rackspace and startup related
• Meet with startups and top accelerators to network and educate them on our services
• Travel the West Coast and beyond, share your expertise on Rackspace technology, coordinate with strategic partners, and accelerate the rate of Rackspace’s adoption by developers and startups in many other very public ways
• Stay on the cutting edge, and help others get there, too
• Establish yourself as an industry leader
• This role will create opportunities, be the face of Rackspace, speak at events, develop relationships with key constituents and influencers, engage with product management on adoption of key initiatives, blog, Tweet, and speak about Rackspace Cloud consistently
• High school diploma or equivalent required. * Requires moderate to deep understanding of hosting infrastructure and architecture requirements for a wide range of applications. * Experience forming developer groups, writing developer articles, speaking at developer conferences, and/or leading technological change. * Consulting experience preferred
• TRAVEL:** Must be able to travel domestically, up to 30%

Client Mgmt Senior Advocate Resume Examples & Samples

• Help manage one or more client relationships, including scheduling and meeting all client deliverables
• Maintain/manage client expectations and coordinate deliverables timelines with vice president and staff
• Demonstrate strong knowledge of accounting, specifically with respect to alternative investment funds, with a focus on private equity limited partnerships
• Assist in preparation of goals and career development plans for junior staff
• Provide input into semiannual performance appraisals and discussions for junior staff
• Provide guidance and direction to junior staff on all technical and client-service-related topics
• Review fund governing documents, offering documents, subscription documents, side letters, and investment management agreements, in order to ensure proper application of fund terms
• Review all transaction documentation and supporting files, and understand the features of the investment transactions, accruals, etc
• Prepare/review work paper files for accuracy and completeness, including capital activity, investment activity, income and expense accruals, valuation adjustments, etc
• Prepare/review management fee calculations, including offsetable amounts, management fee waiver contributions, etc
• Prepare/review investor allocations and capital account statements
• Prepare/review capital call and distribution calculations, sources/uses of cash, allocations, and investor notices
• Create, maintain, and/or review distribution waterfall (carried interest) models, in keeping with the applicable fund terms
• Prepare/review financial statements, notes disclosures, and supporting schedules
• Help manage the year-end audit process, in collaboration with the VP, client, and auditors
• Where applicable, support the tax team with information to prepare tax compliance/reports
• Support Citi corporate goals and business/departmental initiatives
• Undergraduate degree in Accounting or related field
• 4-7+ years experience in accounting, with a focus on alternative investments funds – private equity experience a plus
• CPA designation a plus
• Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting, with an emphasis on investment partnerships
• Experience supervising one or two junior professional staff
• Hands-on management style with strong leadership skills and ability to develop junior staff
• Demonstrated project management skills with the ability to multi-task
• Sungard Investran experience a plus
• Proficiency in Microsoft Office suite, with advanced Excel skills

Client Advocate Pittsburgh Resume Examples & Samples

• At least 7+ year’s client management and/or insurance sales experience, preferably with an insurance brokerage industry leader
• Experienced in middle-market to large account risk management
• Excellent communication (verbal & written), numerical, presentation & organizational skills
• Valid Broker license essential
• The candidate must have proficient working knowledge of Microsoft Office systems, including Excel
• Previous managerial or leadership experience in a client-facing mandate would be highly advantageous

Client Advocate, Chicago Resume Examples & Samples

• Client Services experience
• Proficient in Windows, MS Excel, Word, and Web navigation required
• Effective Customer communication skills
• BA/BS degree, preferred /Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking./

Senior Product Advocate Resume Examples & Samples

• Excellent written and verbal communication skills (English and Spanish)
• Portuguese language skills will be a plus
• Advanced computer software skills. Ability to handle multiple projects simultaneously

Client Mgnt Senior Advocate Resume Examples & Samples

• Supporting multiple performance models for 24,000 Private Bank accounts
• Supporting new and more complex performance reports that include Composites, Risk statistics, Attribution, Portfolio Analytics
• Enhancing existing reconciliation process at the account level down to the security level
• Assist the performance manager with building tools to reconcile aggregated group level returns
• Assist the performance manager with building a process to perform cross-system reconciliation of performance data in a timely manner
• Support of In View performance functionality
• Assist performance manager with day to day oversight of offshore resources which includes
• Knowledge of performance reporting and performance calculations is mandatory
• Knowledge of Investment and Banking products is preferred
• Analytical with the ability to complete assigned tasks independently
• Excellent organizational and communication skills
• Knowledge of core Microsoft Office tools
• Knowledge of Oracle Databases / ability to write SQL queries is a plus
• BA/BS in Finance or related field

Service Advocate Resume Examples & Samples

• 1) Conduct in-home assessment of older and dependent adult clients, collecting data in a standardized fashion using data collection forms
• 2) Provide care coordination and advocacy for clients to minimize their vulnerability for abuse, to improve their living conditions and quality of life, and to aid safe aging in place
• 3) Assist clients to enhance their level of functioning, with effort focused on crisis abatement, provision of basic needs (health, nutrition, housing, transportation, etc.) and linkage to services
• 4) Ensure that the client’s safety and basic needs are being met. Develop short-term and longer­ term care plan after basic needs are met
• 5) Educate victims about how to navigate the elder justice system and how to report elder abuse to the appropriate legal and regulatory agencies
• 6) Obtain consent from clients to allow their information to be used in a research study
• 7) Comply with all requirements for mandated reporting of abuse
• 8) Conduct visits to the victim’s home at the time of the initial assessment and subsequently, as needed. Provide on-going care management visits and phone support
• 9) Connect the client to Area Agency on Aging-con tracted care management for those who require continued and ongoing care management services
• 10) Attend and participate in meetings with the Forensic Center team
• 11) Provide consultation, information, and referrals on aging issues and community resources to Forensic Center team members
• 12) Respond to information and support requests from elder abuse survivors and the community at
• 1) Participate in outreach efforts to market the services of the Case Manager- Service Advoc ate to Adult Protective Services, law enforcement, ombudsman, and other team member agencies
• 2) Assist in increasing the number of referrals to Elder Abuse Forensic Center
• 1) Participate in Forensic Center team presentations as applicable
• 2) Other duties as required
• 6) Ability to be productive, stay organized and use time effectively
• 7) Bilingual in Spanish preferred
• 1+ year of previous experience as a Customer Service Representative in a Managed Care / Health Care setting
• Knowledge of benefit plan design
• Experience with call / performance metrics, aux in/out, etc
• Able to answering 100+ calls daily

Customer Success Advocate, LAC Resume Examples & Samples

• Deliver high quality and engaging educator success sessions for academics, on-site with customers
• Bachelors degree. Advanced degree preferred in information technology management or instructional technology
• Experience working in a higher education sector, preferably in learning management or instructional technology management
• Proven ability to engage effectively at a senior level in client organisations
• Substantial experience in the application of instructional technologies in a variety of learning and teaching contexts
• Ability to work independently and be self-motivated
• Written and spoken fluency: English and Spanish
• Experience working in the education sector, preferably in learning management, instructional technology management or planning and business intelligence

Client Advocate Resume Examples & Samples

• Proactively & positively managing Willis’ business relationship with the client
• Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis’ service to the client and ensuring the integrity of said provision at all times
• Ensuring that client engagement, contract formation and service delivery processes are fully compliant with Group policies across all territorial, legal and regulatory domains
• Increasing the profitability of the client account & ensuring retention of that business over time
• Leading by example and providing a strong role model and influence on others for best Client Advocate practices
• At least 7+ years’ client management and/or insurance sales experience, preferably from an insurance brokerage industry leader
• Deep knowledge of and experience with Construction accounts highly desirable
• A comprehensive & broad network of active contacts in the industries & sectors of focus
• Proficient working knowledge of Microsoft Office systems

Customer Success Advocate, UK Resume Examples & Samples

• Serve as an expert in Blackboard products, including their functionality, industry application, and deployment methodologies
• Work cooperatively with the Blackboard Educational Services team to ensure successful completion of implementation and other consulting projects
• Engage in strategic conversations regarding Blackboard product capabilities and benefits with customer constituents
• Support the development of advocates within our client institutions to support the continued development of academic support activities
• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations working with the regional Blackboard project manager where applicable
• Work collaboratively with Account Executives as part of the account management process
• Closely monitor adoption rates of assigned accounts
• Cultivates client references and documents client successes
• Demonstrable ability to effectively present a solution to fit a given specification
• Written and spoken fluency: English
• Language skills in addition to English would be an advantage

Health Insurance Advocate Resume Examples & Samples

• Utilizes personal computer and Customer Relationship Management tool to access customer accounts and product information
• Utilizes software based telephone system with headset throughout the workday
• Assists customers with a wide variety of benefit questions and plan features via information accessed through the computer. Reviews the retiree’s account and answers questions to assist with enrollment into individual health insurance products
• Educates retirees about Medicare, The Affordable Care Act and access to Health Reimbursement accounts
• Supports retirees with use of health reimbursement accounts
• Attends meetings and training as directed
• Performs additional tasks as directed
• Excellent verbal communications and listening skills via telephone
• Solid written communication skills
• Technically savvy with ability to navigate multiple Internet based programs at once
• Ability to create client champions through impeccable consumer engagement fostering world-class customer care and retiree advocacy
• Ability to be adaptable in a constantly changing environment
• Written communication is clear and concise
• Demonstrated willingness to take ownership of cases and follow through until customer is completely satisfied with outcome
• Learns and comprehends new concepts
• Knowledge of Medicare or Insurance Market Places
• Resident State Health Insurance License (Xerox is willing to assist well qualified customer care specialists in obtaining their license)
• Experience working in a call center environment
• Demonstrates empathy toward customers experiencing a significant change
• Associates’ Degree with 2 years customer service experience, and related experience in health care industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
• High School Diploma or GED with 4 years of customer service experience, and related experience in health care industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
• Computer proficiency
• Flexibility to work specified shift and extended hours as necessary

Specialty Servicing Advocate Resume Examples & Samples

• 2 + years mortgage loan processing experience specifically processing Conventional, FHA, and VA
• 1 year experience with Assumption Loans
• Ability to review and understand death certificates, divorce decrees, property settlement statements, last will and testament, probate documents, Quit Claim deeds, all schedules of title, and tax analysis of self employed borrowers
• Knowledge of Word and Excel
• Knowledge of AS400, Landsafe, URS, SharePoint, FHA Connection, SAM, VA Portal and Fraud Guard (Safe Check)
• Working Knowledge of Debt to Income Ratio and how to calculate
• Review and Interpret Manual Underwriting Guidelines
• Ability to Multitask
• Able to Communicate effectively with borrowers and underwriters
• Must be able to handle high call volumes
• Be able to effectively handle escalated calls
• Demonstrate flexibility in a constantly changing environment
• Strong Knowledge of the overall mortgage process
• Strong Knowledge of Underwriting Guidelines
• 2+ years of Mortgage Assumption Processing
• Professional designations such as CEBS, and NAHU preferred
• Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional
• Comprehensive working knowledge of principles and methods of selling products; services and value propositions; sales marketing strategies and tactics; technical knowledge of insurance and risk management products, services, and value propositions; pipeline management & cross-selling
• Ability to work in a client-centric strategic and decisive manner according to tight deadlines

Advocate Specialist / Intake Coordinator Resume Examples & Samples

• High School diploma or equivalent required
• Required shift time of 9:30 am to 6:00 pm (Monday through Friday)
• Knowledge of, and/or experience in, health plan claim processing or medical insurance billing and customer service functions
• Superior verbal skills and effective use of advanced customer service principles
• Excellent written communication skills demonstrated by accurate, concise documentation
• Experience in high inbound call volume environment preferred
• Bachelor’s Degree or equivalent
• Possesses the needed foundational skills of reading for information, locating information, and active listening
• Strong organizational, analytical, interpersonal, and oral/writing communication skills
• Excellent computer skills necessary including experience with MS Windows, including Word, Excel, and order processing or internet-based software
• Possesses typing and spelling skills necessary to perform data entry at an acceptable rate

Client Services Advocate Resume Examples & Samples

• Leads coordination with contract drafters to ensure wording provisions are executable and meet servicing requirements
• Ensures placed programs are properly documented and recorded within Willis Towers Watson Re’s operating system
• Ensures premiums are invoiced and settled in accordance with contract terms
• Prepares and presents service delivery and account management materials for clients Keeps brokers apprised of issues and escalates as appropriate
• Acts as an informational resource to Client, Broker, Market and Management for assigned accounts
• Ensures high priority cash items are communicated to Account Controllers for settlement outside of normal payment cycles
• Coordinates with client on any collateral adjustments (i.e. LOC increase/decrease or drawdown for paying claims)
• Adheres to internal standard operating procedures, and external regulatory requirements. Understands and is compliant with WEM requirements
• Specific experience with claims and accounting in reinsurance or insurance (brokers, reinsurers, or insurers)
• To perform this job successfully, an individual should be able to demonstrate expertise in Microsoft Word, Excel, and internal operating systems
• Certificates, Licenses, Registrations: Possess or is working towards ARe designation
• Ability to work independently and proactively

Onsite Clinical RN Advocate Resume Examples & Samples

• Manage network participation, care with specialty networks, care with DME providers and transfers to alternative levels of care using your knowledge of benefit plan design
• Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally
• Identify potentially unnecessary services and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
• Examine clinical programs information to identify members for specific case management and / or disease management activities or interventions by utilizing established screening criteria
• Conduct admission review, post-discharge calls and discharge planning
• Active RN license
• Ability to be licensed in multiple states without restrictions
• Prior clinical experience preferably in an acute care, skilled or rehabilitation clinical setting
• Ability to work independently under general instructions and with a team
• Valid drivers license and/or dependable transportation necessary (variable by region)
• This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
• Education: BSN or Bachelor’s degree in a related field
• Health Plan experience
• Previous Medicare/Medicaid Experience a plus
• Call center or triage experience
• Previous experience in utilization management, discharge planning and/or home health or rehab
• Bilingual is a plus

Quality Advocate Resume Examples & Samples

• Conduct quality monitors and scoring, and compile related reporting. Possess the ability to motivate agents toward superior customer service through coaching feedback, team building activities, motivational incentives and programs to ensure the highest level of quality is achieved for customers in the Texas Market. Work directly with the Market Quality Supervisor and local call center agents and management teams to identify and implement a consistent level of service that positions Time Warner Cable as the customers’ trusted provider
• Participation in call center process meetings, lead monthly calibration sessions, and provide consultative coaching sessions with assigned agents. Maintain a high level of enthusiasm, creativity and commitment toward call center Quality programs. Manage all reporting requirements
• Responsible for a set number of monthly monitors per agent for assigned teams
• Lead internal calibration sessions with call center leadership to ensure program compliance and balance
• Perform analysis of agent call trending to identify areas for improvement for the agent
• Follow all dispute process steps to remedy issues
• Maintain a direct partnership with call center management and agents to enhance the Quality Assurance feedback experience
• Generates high employee motivation
• Provide continuous reporting of quality results
• Identify and provide recommendations for improvement opportunities in both processes and training
• Active in call center level events supporting the Quality initiative (this may include mentoring, new hire support, Recognition events, etc.)
• Use of speech analytics to facilitate and monitor trends
• Maintain positive, consistent and effective communication with staff, peers and senior management
• Minimal travel required within Texas
• Minimum one (1) year experience in Quality Assurance and process improvement, preferably in a call center environment within the cable industry
• At least two (2) years experience with successful results in coaching feedback and improvement with a consultative approach
• Experience working with multiple groups toward a common goal
• Must possess strong organizational skills, including the ability to prioritize work in an efficient manner
• Strong judgment skills with supporting reasons
• Must possess ability to take initiative and handle various tasks simultaneously and independently under minimal supervision
• Demonstrated strong leadership skills
• Requires ability to exercise creative problem solving techniques
• Requires ability to motivate and lead personnel
• Must possess excellent verbal and written communication skills. This includes the ability to communicate effectively, tactfully and courteously
• Must have flexible work hours and be available as required by business operations
• Strong attention to detail and accuracy required
• Must reflect the goals and philosophy of the company
• Significant experience in billing systems, CSG/ACSR or ICOMS preferred

Advocate Resume Examples & Samples

• Detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing
• Possesses the analytical evaluative skills of a claim examiner
• Effective communication with health plan vendor contacts to ensure highest level of service for participant
• Superior written and verbal communication skills
• Medicare knowledge a plus

Customer Experience Advocate Agile Program Manager Resume Examples & Samples

• 7-10 years of Project Management and/or business operations experience
• Proven success leading transitions to an Agile environment
• Technology and Digital Platforms knowledge – must have the ability to actively participate in a discussion around technical requirements, knowledge of Agile methodologies, and ability to translate between technology, platforms, marketing and customer experience
• Passionate about technology and excited about the impact of emerging / disruptive technologies including understanding of API experiences
• Background in Customer Experience Strategy, Digital Strategy a plus
• Passionate about the customer and designing experiences which are consumer ready and defect free
• Financial Services (Credit Card) industry experience a plus
• Ability to effectively convey important information to leadership, including PowerPoint presentation skills
• Strong communication skills with ability to align organization on technical decisions and build consensus across teams and stakeholders
• Bachelor’s degree; Master’s preferred

Temp-customer Care Advocate for Holiday Peak Season Resume Examples & Samples

• Delight customers by responding to their inquiries (via e-mail, online chat, or telephone, as applicable) in a charming and helpful manner
• Use your ‘detective skills’ to track and investigate emerging issues with customer interface or stock quality
• Build an amiable relationship with our customers
• Give other team members a helping hand with their duties, as needed
• Offer prompt, professional, and polite assistance to customers and colleagues in both oral and written communication, including customer service and email correspondence
• Mees monthly call handling quota
• Receive and record telephone orders and subscriptions, provide price, availability, order/issue status, explain our text book adoption review policy, and other pertinent information to customers. Maintain an accurate record of this activity for distribution to management
• Handle all second level email tickets, responding within our 24 to 48 hour commitment to our customers
• Assist our global, outsourced Customer Service team in resolving customer’s claims/inquiries, providing clear instructions to them when necessary
• Respond to customer account inquiries regarding invoice paid or unpaid status, account balances, credit status and all other related accounting matters
• Process claim orders, cancellations, picking errors, short shipments, original orders, invoice and credit memo copies and inform customers of status
• Provide frontline service and support to our SpringerLink customers for both book and journal access issues
• Provide customers with additional book information, including topics, table of contents, page counts, binding, related titles, and new additions and formats
• Assist our Latin American Sales Reps with orders, inquiries, claims, discount issues
• Communicate with Springer sales force and provide assistance when required
• Track all shipments in question from UPS, Canpar, RPS, FedEx, etc., using on-line services (Internet) when tracking information is available
• Work with traffic coordinator to obtain tracking information when necessary; inform and follow-up on all information regarding proof of delivery, a lack of or incorrect shipping information and claims due to “books damaged in transit by shipper” as communicated by customers
• Initiate available courier service “call tags” to ensure the safe and timely return of Springer products. Log call tags on Excel file and follow up on credit requests
• Attend bi-weekly staff meetings and provide feedback to department on problems encountered as well as possible solutions
• Capture promotion codes as possible from customer calls
• Perform related duties as required

Rotational Advocate Resume Examples & Samples

• Adaptability
• Effective verbal and written communication skills
• Ability to interact well with others in a team oriented environment

SAT Rotational / Omni Advocate Resume Examples & Samples

• Attention to Detail
• Minimum 1 year experience in a customer service environment
• Effective verbal and written communication skills Ability to interact well with others in a team oriented environment
• Adaptive and flexible to changing technologies, processes and environments

Customer Support Escalation Advocate Resume Examples & Samples

• Handle complex or escalated contacts from customers providing a seamless experience to the customer regardless of contact channel
• Escalate Issues and Bugs to key stakeholders and business teams– utilizing the Event Management Protocol (EMP) process across Customer Support and other Hulu business teams
• Track issues and outages from start to finish, including reproducing issues and escalating to the appropriate teams
• Flexible and available to work shifts outside of normal business hours
• Detail oriented, can clearly and quickly identify, validate, and communicate issues to multiple stakeholders
• Multitasker that is calm under pressure, with experience navigating ambiguous situations and problems to find a root cause for clear communication with key stakeholders
• Strong time management skills with high accountability and personal integrity
• Able to handle tough conversations with customers and de-escalate calls
• Critical thinker with excellent written and verbal communication skills
• Business and Org savvy with a strong understanding of CS Operations, support tools, etiquette and best practices
• Able to clearly articulate ideas, issues, and report findings across the CS organization and other Hulu business teams
• At least 6 months of Customer Service experience preferably in a leadership capacity

Virtual Customer Care Advocate Resume Examples & Samples

• Exude real empathy and passion about our users and our product. You genuinely understand how much $7.99 can mean to a user and can just as easily commiserate with users about a winter content hiatus
• Think outside of the box to find creative compromises and solutions
• Adapt well to, and get excited about change
• Communicate effectively and professionally with others, from users to fellow CC advocates
• Blaze forward independently but work well with your teammates
• Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our users or our team
• Are humble and patient
• Value accountability across the board and take ownership of issues from start to finish
• Flexible schedule. We are open 365 days a year with support hours from 5am - 10pm PST
• Fluency with Windows Operating Systems
• Bilingual in English and Spanish is a plus, but not required
• Bachelor’s degree or relevant professional experience preferred

Virtual Tech Support Advocate Resume Examples & Samples

• You’ve got some serious tech support skills in your toolkit, and you aren’t afraid to use them. Bonus points for phone support experience
• You have writing experience, with an emphasis on speed, clarity, and attention to detail
• You possess an infectious passion and encyclopedic knowledge of TV, movies, technology and pop culture
• You aren’t a stranger to programming, and have even done some coding yourself

Client Management Intermediate Advocate Resume Examples & Samples

• Degree holder
• Minimum of 2 years Middle Office experience in similar role (preferred on Fixed Income)
• Knowledge of Markitwire & DTCC system is benefit
• Excellent Internal & External skill set
• Internal – Front Office, Back Office & Other Middle Office Team
• External – Clients & Other Service Provider
• Need to adopt the firm and market policies and communicate effectively to the team and business
• Fluency in written & spoken English, Mandarin & Cantonese
• Strong interpersonal skills; able to work with teams or different group of people
• Can able to work well under pressure and multi-task with a sense of urgency
• Proficient in Microsoft Excel, Word & PowerPoint
• Able to work Overtime & Public Holiday
• 1+ year of previous experience in a Customer Service Representative role
• Previous experience in a Call Center experience
• Previous experience in the Healthcare / Managed Care industry

Claims Advocate Resume Examples & Samples

• Investigate and resolve all claims issues as presented by client/employee of client
• Thoroughly maintain claim files (electronic or paper) for all clients
• Document the research and resolution process for claims
• Correspond in writing to client/employee and provider (as needed) to illustrate process and resolution
• Maintain current knowledge of benefit products as well as state and federal legislation and mandates
• Respond in a timely manner to all benefit questions generated by client in an effort to provide exceptional customer service
• Remain knowledgeable of individual client contracts while resolving claims issues
• Ensure that all internal controls and procedures are followed
• Conduct claims benefit audits as requested
• Comply with department processes, procedures and/or programs
• Effectively operates all department equipment and software applications
• Execute administrative duties as assigned
• Additional duties as reasonably assigned
• High School Diploma or GED required; Bachelor’s degree preferred
• 1 year of relevant work experience in handling employee benefit claims and customer services
• Must obtain and preserve required licenses
• Proven ability to interpret insurance policies, coverage's, documents and regulations
• Ability to work in a team environment as well as independently
• Proficient use of applicable technology
• Ability to effectively establish rapport, present information and respond to questions from clients
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Ability to manage multiple tasks and maintain the necessary attention to detail
• Create certificate and auto identification guidelines for certificate center issuance
• Prepare submissions and market risks
• Follow up with marketing to clarify questions
• Review proposed renewal with client and obtain Consent to Bind and Consent to Compensation
• Ensure Willis Excellence Model (WEM) compliance
• Maintain accurate client data base in agency management system and within client portal (Willis Online)
• Well-developed problem-solving skills working closely with the insurance health carriers
• Detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing & research required
• 2 plus years of in-depth experience of all types of medical plans (HDHP, PPO, HMO, etc.) required

Employee Advocate Program Advisor Resume Examples & Samples

• Conduct Secret Ballot Votes at divisions to decide whether the incumbent Employee Advocate should continue in the role or be replaced
• Ensure Evaluation Surveys are scheduled and conducted at divisions, as required
• Conduct Employee Advocate Continuous Improvement Audits and Evaluation Surveys, as directed
• Respond to enquiries from Employee Advocates and HR Managers and refer unresolved issues/inquiries to E.A. Program Manager for further analysis
• Participate in the selection process for new Employee Advocates, as directed
• Participate in Employee Advocate Orientations, as required
• Facilitate Employee Advocate training, as required
• Maintain the highest level of confidentiality when dealing with concerns referred to Magna Corporate by the Advocates
• Monitor entries in E.A. Database and follow up with divisions, as needed
• Generate data base reports for review by E.A. Program Manager
• Analyze data base entries and identify trends and opportunities for improvement
• Ensure Employee Advocate weekly schedules are practical and consistent for their specific location
• Coach and mentor Employee Advocates, as required
• Make presentations at division employee meetings, as directed
• Make Continuous Improvement recommendations
• At all times, to demonstrate the highest level of professionalism and integrity
• Perform other reasonable duties, as directed
• Bachelor’s Degree in Human Resources, or a related field and CHRP/CHRL designation, an asset
• Minimum of five (5) year’s in a manufacturing environment in a Human Resources or related field
• Must have excellent presentation, communication and problem solving skills
• Must have excellent attendance and work performance record
• Must have demonstrated the ability to work independently and with a minimum of supervision
• Must have a very good understanding of current employee issues
• Intermediate to advanced computer skills (Microsoft Office), an asset
• At all times, to abide by the contents of the Magna Corporate Employee Handbook, as well as any modifications/amendments issued from time to time by the Corporation
• Functions of the role will change as necessary to ensure job objectives are met

Product Advocate Resume Examples & Samples

• Professionally represent our client and the brand to dealers, prospects and customers
• Support Tour Manager with all event logistics and operational aspects as needed
• Become an expert of the specific models through self-training
• Conduct vehicle handovers and product walk-arounds
• Conduct test drives with clients and prospects
• Aid in the data capture of all guests and test drive participants
• Minimum of 5 years’ experience as a product advocate/specialist in the automotive sector including a background in customer facing events, shows and drive programs
• Experience working with or knowledge of luxury and/or ultra-luxury vehicles is highly preferred
• A strong track record of managing and motivating a team of people in a fast paced multifaceted environment
• Self-motivated, positive and dynamic approach to roles and responsibilities
• Solid high-end client relations and event hospitality fulfillment experience
• Extremely organized and ability to handle multiple tasks simultaneously
• The highest level of professionalism, attention to detail, reliability and organizational skills
• Strong ability to work as part of a team, demonstrate initiative and solve problems independently
• Bachelor’s Degree or equivalent years of experience
• Valid driver’s license and a blemish-free driving record
• Work with Experiential Event Manager and additional Product Advocates to execute lifestyle experiences and drive opportunities
• Support Experiential Event Manager with all event logistics and operational aspects (e.g. washing/detailing cars, assisting with setup as needed, etc.)
• Continuously seek out and work together with “target group relevant” connectors, influencers, organizations and VIPs in each market area to increase brand awareness, generate incremental leads and to ensure maximum reach of program
• Become an expert of the specific models through both formal and self training
• Professionally represent our client and the brand in front of dealers, prospects and customers
• Work together with Affinity Partners, local and regional teams, dealers to ensure maximum event ROI
• Conduct vehicle handovers and product demonstrations
• Conduct test drives with clients, prospects and influencers/connectors
• Support management of regional marketing fleet of cars including documentation, fueling and cleaning
• Responsible for the successful, secure data capture of all guests and test drive participants, submission to client, post-event recap documents and expense reports
• Minimum of 5 years of experience as a product advocate/mobile tour in the automotive, luxury or other high-end sector including a background in customer facing events, shows and drive programs
• Must be poised, engaging and confident with hosting and conversing with high net worth individuals
• Experience in the luxury or ultra-luxury segment (including automotive, fashion, sports, service industries) is preferred
• Bilingual speaker preferred (Spanish and/or French)
• Bachelor’s Degree is highly preferred
• Valid driver’s license and clean driving record required
• Valid passport as international training may be required
• Willing to work non-traditional hours and weekend travel

Provider Service Advocate Resume Examples & Samples

• Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
• Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
• Reviews and adheres to all Company policies and procedures and the Employee Handbook
• Responsible for timely and thoughtful communication to the referral source, physician, and patient to ensure coordination of services and equipment to meet physician prescribed starts of care and/or discharge dates
• Also responsible for communication to department leadership when difficulty securing a provider jeopardizes safe and timely care for a patient. Requests clinical input, and/or communicates with Client Services when quality of care issues are in question
• Solicits providers in accordance with CareCentrix credentialing, quality, and pricing guidelines. When working outside of the CareCentrix network adheres to out-of-network qualification standards and ensures pricing is commensurate to CareCentrix client reimbursement
• Consults with associates within internal RCC functions, as well as CareCentrix manuals and reference pages, to ensure issuance of service authorization forms (SAF) to providers in accordance with payer guidelines
• Ability to take full accountability and ownership of a large case load from assignment of case ensuring patient discharges timely, or if already home that care begins per the physician's request. Requires dynamic ability to prioritize multiple times throughout the day, as well as excellence in time management
• Demonstrate critical thinking skills and utilize appropriate documentation to ensure URAC core and HUM standards are met
• Participates in and contributes to performance improvement activities
• Participates in special projects and performs other duties as assigned
• Works with Advocacy managers on short term projects involving nonstandard Advocacy services. Includes being a resource in implementations, Advocacy training process, anticipation of project business needs, and discussions with ongoing client manager regarding any concerns and solutions necessary for the project
• Reviews Advocate issues to determine accurate and timely resolution, including guidance and follow up with team members on the next steps
• Assists and coordinates client requests for special reports
• Ensures Advocacy has up-to-date and consistent communication materials and presentations
• Works with Client Managers in one or more Advocacy ongoing responsibilities such as travel team, Workflow assigning criteria, manager call policies, etc
• Aligned to complex clients for issue research, resolution and reporting
• Daily managerial support as delegated by a manager
• High School diploma or G.E.D equivalent required
• Complete understanding of the Advocacy line of business
• A consistent, reliable, and highly skilled resource in the areas of: individual coaching, issue research and resolution, organization, and prioritization of work
• Confident in taking initiative, suggesting process improvements, analyzing, creating and explaining Advocacy reports, and reporting trends
• Ability to communicate knowledgeably and professionally with the client
• Possesses the analytical evaluative skills of a claims examiner

Senior Manager, User Experience Advocate Resume Examples & Samples

• Using multiple resources understand the users pain points and maintain a prioritized list
• Drive projects that address these issues
• Ensure that optimizations applied to one Line of Business are implemented in all Lines of Business
• Drive preventative measures to ensure services stay optimized. i.e. review technology innovation work plans and comment how they support the service, implement monitoring solutions to understand baselines and drive improvement, prepare performance metrics, etc
• Lead Organizational Change Management to encourage the technical teams to focus on optimization the GTI services in a proactive way
• Program and Project Management
• Staff leadership
• Organizational Change Management
• Impact and Influence
• Finance/Budget/issue & solution value analysis skills
• Organization & Prioritization skills
• Excellent Written and verbal communication skills

Retiree Advocate Resume Examples & Samples

• Creating and executing a business plan that aligns itself with the clients strategic plan, targeted goals and management expectations
• In partnership with the Field Marketing Analyst, create targeted marketing programs to increase retirement readiness metrics for over 1,000 sub plans including project management, implementation and data collection
• Provide behaviorally based seminars using story telling and participant engagement exercises to create action
• Build effective communication channels with multiple internal and external partners including state retiree associations, local/state government employers and management
• Conduct quarterly regionally based retiree seminars focused on living in retirement and financial wellness
• Ability to represent the plan at local, regional and state wide conferences
• Focus on providing consultative needs based appointments for individuals within 10 years of retirement
• Conduct webinars and live video conferencing to expand program outreach to outlying areas
• Staying abreast and communicating industry trends impacting pre-retirees and retirees to management
• Act as subject matter expert for the retirement educational counselor team providing support and training during monthly conference calls, field meetings, conferences and targeted marketing projects
• 5+ years experience 401k/457 plans with pre-retiree/retiree population required
• 3+ years experience conducting large group presentations required
• Experience providing needs-based approach helping people prepare for retirement preferred
• FINRA Series 6 and 63 required
• Advanced Designation Required: CRC, CRPC, or CFP/ChFC(preferred)
• Strong knowledge base of 457 and/or 401(k) plans required
• Experience with State or Local Government Pension Plans required
• Experience with the North Carolina Retirement System Pension Plans a plus
• Demonstrated proficiency discussing retirement income maximization concepts including social security, defined contribution and benefit programs, asset allocation, financial wellness concepts and budgeting required
• Demonstrated experience with consistently meeting or exceeding stated goal metrics and target objectives is required
• Strong written and oral presentation skills required
• Ability to travel up to 70% of the time required
• Motivated organized self starter
• Strong Microsoft Office skills Excel, Word, PowerPoint required
• Experience with webinar, video conferencing a plus
• Produce and maintain apps, tutorials, documentation, features and code that showcase CDS services and features
• Encourage feedback from the community to deliver better developer resources
• Evangelize CDS at events, such as meetups and conferences
• Champion innovative design patterns, trends, technologies and tools

Senior Investor Services Rep-client Mgmt Intmd Advocate Resume Examples & Samples

• BA/BS or equivalent
• 3-5+ years’ work experience, with a focus on alternative investments funds – private equity experience a plus
• Ability to recognize and address risk and compliance issues
• Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting – knowledge of accounting for financial instruments a plus
• Deadline oriented with ability to complete assigned tasks independently
• Attention to detail and ability to multi-task
• Proficiency in Microsoft Office suite, with emphasis on Excel skills
• Team Player

Country Client Advocate Resume Examples & Samples

• Participate in client visits and prepare call report with Action Plan of service issues
• Main point of contact to interact with Citiservice, Sales, Bankers, TTS Product, Operations, etc
• Expedite the investigations that depend on local/Regional country teams (Ops, Products, TI, Documentation, hubs, etc.)
• Review monthly Citiservice Quality Metrics (Scorecard will be provided by the Hub) and provide feedback to Senior Management
• Support the implementation of any improvement process generated by root cause analysis? from Hub Quality team or from any client Service Review
• Visit on a quarterly basis Top clients with critical service issues
• Participate in weekly calls with Citiservice/EBS Hub and provide feedback for improvement or possible solutions/guidelines to local product/service issues
• Responsible for promptly addressing constructive feedback received from clients which help in avoiding client’s attrition
• Assist Relationship Managers (RM) in the managing of escalations or service referrals
• Refer to PSC cross-sell opportunities identified during a client support intervention
• Ensure the coverage of service level agreement checklist as per Local/Regional Inter-Area PLSD
• Effectively manage communication between the Citi’s operational areas, customer service, legal, and compliance to address client related needs being escalated
• Effectively manage communication with local/regional/global directs reports to coordinate priorities and escalation of client related matters. Follow up on escalated service issues or client requests to ensure resolution and communication with the client by the internal involved parties
• Support through coaching or training the Citiservice hub Team. Responsible to perform quarterly service feedback report from Top 55 clients or Top Citiservice Hub users
• Other responsibilities related to client management and relationship support can be assigned as required during the course of business
• BBA – Finance and/or Accounting
• Cash Management Product knowledge & Electronic Banking
• PC proficient Windows, Excel, PowerPoint, Word, OneNote, Web Tools
• Quality and Customer Service Oriented
• Excellent communication and writing skills (English & Spanish)
• Team player oriented
• Able to work under pressure
• Work under minimum supervision
• Able to visit clients
• Ability to maintain professional relationships with top management
• Flexibility to work overtime
• Able to be proactive, productive and organized
• Computer literate (hardware, Software, Windows Operation system)

Brand Advocate / Coordinator Resume Examples & Samples

• Lead by example, serving as enthusiastic brand ambassador to drive awareness, understanding, adoption and support for Fiserv brand promise and standards
• Develop and maintain brand standards for Fiserv and sub-brands, creating new standards where needed and regularly reviewing and updating existing ones
• Minimum of 5 years of experience in brand marketing function
• Bachelor’s degree required (marketing, business, or other related field)
• 5+ years of experience in brand marketing and/or creative services
• Proven experience in driving communications campaigns that drive business results
• Ability to travel approximately 10-20% of the time, including some weekends
• Position based in Alpharetta, GA
• Understanding of brand management function as it relates to client experience/perception and associate engagement
• Understanding of the financial services industry and specific lines of business
• Proven ability to manage multiple projects/processes in a fast-paced, dynamic environment
• Proven ability to understand complex business concepts
• A well-organized professional who possesses a strategic focus and detail-oriented perspective
• Critical thinking
• Ability to switch from creative thinking to process rigor and apply both effectively
• Ability to translate ideas into effective communications programs that support brand leadership
• Strong interpersonal communication and writing skills
• High degree of relational aptitude and business acumen
• Strong verbal communicator, with the ability to quickly establish credibility and rapport with a broad set of constituencies
• Collaborative approach
• Excellent facilitator with superior negotiation skills and experience in persuasion and positive dispute resolution, while maintaining and fostering strong relationships
• High degree of professionalism, maturity and confidentiality
• Ability to communicate effectively, both verbally and in writing with executives, account managers, internal and external clients and make evaluative judgments
• Must be a problem solver and persuasive negotiator/mediator
• Work is performed within the office setting

Client Solutions Advocate Lead Resume Examples & Samples

• Drive IT brand awareness to evangelize the services, tools and options available at the fingertips of associates and NEWs
• Select and motivate an energetic, innovative, positive and customer centric team
• Establish and maintain collaborative relationships with associates, leadership, vendors / suppliers and corporate partners
• Oversee, monitor and continuously improve all operating processes, staffing levels and scheduling
• Partner with Global IT Communications team to determine key information to be shared on digital signage to drive adoption of new technologies and tools
• Ability to assess and defuse situations and prioritize decisions to drive both short and long term results
• Set / maintain store front with relevant products, services and training based upon business requirements and vendor relationships
• Ability to succeed in a fast-paced, ever-changing, customer facing environment
• University / Bachelor’s Degree is recommended but not required
• Customer facing role with five plus years of leadership
• Travel less than 10%

Customer Sales Advocate Resume Examples & Samples

• Retaining and growing current client revenues and building customer advocacy
• Meet or exceed target for existing account renewals including up sell revenues as appropriate
• Assist in renewing and retaining Silverpop clients
• Plan, organize, and execute all existing customer sales driven events including negotiating with venue, assisting with design of materials, customer communications, and follow up
• Engage Silverpop management and staff in the renewal sales cycle and solve customer challenges
• Collaborate with management to review and streamline Silverpop existing business processes to create more efficiencies
• Work with cross functional departments to monitor and ensure SLAs (service level agreement) around billing adjustments and collection communications are in accordance with established SLAs
• Review weekly, monthly and quarterly action items with sales management to assist with problem solving and sales deadlines. Partner with Customer Marketing to ensure we have relevant customer communications
• Minimum of a Bachelor's degree with 3-5 years’ work experience
• Demonstrated leadership skills, communication, analytical and creative problem-solving skills, and short -term and long-term planning skills
• Previous experience in effective account management, strong customer orientation, and client renewal process
• Demonstrated ability to provide direction to and development of teammates for successful client retention
• Fluency in written and spoken English are required, other languages a plus
• Demonstrated excellent interpersonal skills. Ability to communicate effectively to a variety of internal and external audiences
• Computer proficiency, including full command of Microsoft Office applications (MS Word, PowerPoint and Excel), SalesForce and other applications utilized for position
• Proven quick study and excellent organization and time management skills
• Willing to travel at least 25% of the time
• Strong team player and multi-tasker
• Ability to exercise discretion, creative decision-making, and good judgment
• Demonstrated competence in negotiation skills
• Ability to quickly adapt to specific client needs and think independently
• Comfortable and proficient and managing conflict and working with diverse populations
• Presence to command a roomful of participants in trainings, presentations and renewal discussions
• Demonstrated ability to act as advocate for clients to drive feature enhancements, efficient processes, and general product/service improvement. Technical orientation and knowledge
• Perform as the Bank’s Financial User Advocate for which the following minimum requirements must be met
• Knowledge of the applicable regulation: Ley de Protección al Consumidor
• Knowledge and experience regarding financial user advocacy, promotion of a financial culture, customer service and existing regulation on transparency
• Knowledge and experience with regards to follow-up activities and control over the Bank’s portfolio of products and services
• Responsible for overlooking the proper operation of the Financial User Advocacy System required by the local regulator (Circular CNBS 140/2012)
• Fluent in English & Spanish

Client Service Advocate Resume Examples & Samples

• Responsible for ensuring placed programs are properly documented and recorded within Willis Re’s client servicing system (s)
• Responsible for maintaining company record management and ensuring critical company updates are recorded
• Responsible for ensuring premiums are invoiced and settled in accordance with contract terms
• Prepares and presents materials for clients and markets as respects service delivery and account management
• Works closely with broking team to ensure they are kept apprised of issues and developing situations are escalated as necessary
• Responsible for ensuring client is aware of and compliant with contractual reporting and payment terms
• Maintains ultimate responsibility for coordinating query resolution with the client and ensuring effective management of queries per client instructions
• Maintains vigilant monitoring of contract or program experience for assigned clients and be aware of any anomalies
• Maintains full awareness of unpaid items and status of collection efforts for periodic update and discussion with clients
• Responsible for ensuring client’s year end funding collateral funding requirements are fully met
• Coordinates with client any collateral adjustments (i.e. LOC increase/decrease or drawdown for paying claims)
• Adheres to standard internal policies and procedures, and other external regulatory requirements. Is fully aware of and compliant with WEM requirements
• Demonstrates comprehensive understanding of Reinsurance business
• Exhibits highest level of professionalism in performance and demeanor

Project Manager Client Advocate Resume Examples & Samples

• Demonstrable & current in-depth knowledge & understanding of the industries and sectors of their account businesses, including the main products & services produced and processes used
• Holds, or is working towards, an appropriate professional designation (e.g. CPCU, ARM); valid Broker license essential
• An extensive and current network of contacts within the Willis Towers Watson organization would be highly advantageous additionally

Customer Technology Advocate Resume Examples & Samples

• Exceptional customer service skills required
• Ability to exercise sound professional judgment in analysis of problem
• Ability to work with a sense of urgency to meet deadlines and address competing priorities
• Ability to maintain an expected confidence and comfort level while being effective in many high pressure situations with clients
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Effective written, listening and verbal communication skills
• Effective problem solving, organizational and analytical skills

Seasonal Fan Advocate Resume Examples & Samples

• Be an advocate for the Fan by owning their problems or questions and working relentlessly to deliver an amazing Fan experience
• Determine Fan’s needs, problem solve their issues, and respond by answering questions and resolving issues to the complete satisfaction of the Fan
• Compose email responses, create tickets, and follow through on Fan requests in reasonable amount of time so you can help more Fans
• Use customer service and sales skills to optimize the opportunity and experience of each Fan interaction
• Perform other duties that are of benefit to our Fans
• High school diploma or equivalent required
• Minimum one year of customer service/call center experience preferred
• Active listening and de-escalations skills
• Use of proper spelling and grammar
• An ability to effectively communicate empathy to our Fans
• An ability to genuinely connect with our Fans
• Experience interacting with customers through verbal and/or written communications
• Ability to work in fast paced environment that values feedback at all levels
• Excellent problem-solving and follow-up skills necessary
• Intermediate typing and computer skills
• Sports Fan preferred

Client Solutions Advocate Resume Examples & Samples

• Drive IT brand awareness to evangelize the services, tools and options available at the fingertips of associates and NEWs Maintain collaborative relationships with associates, leadership, vendors / suppliers and corporate partners
• Build loyalty in the customer base through steps of excellent customer service and engagement
• Ability to assess and defuse situations and prioritize decisions to drive short term results Set / maintain store front with relevant products, services and training materials
• Have a love for both The Coca-Cola Company and Global IT to serve as an ambassador and evangelist for our products
• Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest technolgies and service offerings
• Customer facing role with five plus years of experience in customer service related role

Fan Advocate Resume Examples & Samples

• Handle inbound calls/written communications from Fans regarding orders and customer service inquiries
• Determine Fans' needs, problem solve their issues, respond by answering questions and resolving issues to the complete satisfaction of the Fan
• Use customer service and sales skills/techniques to optimize the opportunity and experience of each Fan interaction
• Maintain and protect Fan data, including documentation of discussions, issues, Fan requests or other relevant information
• Perform other duties that are beneficial to our Fans
• High school diploma or equivalent required; Sports Interest/Fan
• Excellent verbal and written communication skills to include
• Provides flexible technology solutions to meet the needs of a dynamic environment
• Must maintain ability to analyze complex business/technical data and develop innovative solutions while staying abreast on new developments within the technology space
• Extensive working knowledge of Microsoft Outlook required
• Working knowledge of Mac, Apple iOS and Android devices required

Wellness & Benefits Advocate Resume Examples & Samples

• Support the development and implementation of wellness programs for assigned population. Ensure local initiatives align with TCO global wellness strategy. Analyze population’s health claims data and evaluate wellness programs to guide future initiatives. Locate local wellness vendors as needed and manage vendor relationships. Manage local wellness budget
• Serve as an employee advocate and benefits resource. Provide employee benefits education in both group and on-on-one settings. Improve employee awareness of comprehensive benefit offerings, including leaves (ADA, FMLA, Workers’ Compensation, STD), EAP, health insurance, etc
• Manage vendors and processes for ADA, FMLA, Workers’ Compensation and STD. Partner with HRGs, management and leave vendors to ensure leave management procedures are consistent and compliant with protocol and regulations for assigned population. Collect status updates from employees, communicate vendor decisions to HRGs and relay management decisions to vendors. Negotiate restrictions and maintain detailed records on all leave claims, including return to work programs. Act as liason between HRGs and vendors to resolve claim and service issues
• 4-year degree, preferably in health-related field
• Experience in health education/promotion
• Exposure to and/or experience with health plans and leaves (FMLA, STD, ADA, Workers’ Compensation)
• Certifications/licenses in health field (i.e. Registered Dietitian, CHES, MPH, NASM)
• 2 years of work experience

Client Advocate / Account Executive Resume Examples & Samples

• Provide continuous, high-level client service
• Provide direction and management to the servicing team(s)
• Research and compile answers to client policy and coverage questions
• Initiate relationships with and communicate with client decision makers and insurer personnel
• Identify, compile and manage information regarding account renewal, rounding and cross-sell opportunities
• Request, install and implement policy changes and prepare new and renewal business submissions
• Develop program design and final proposals for clients
• Resolve client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts and vendor commission tracking
• Gather vendor information and/or information from clients for marketing purposes
• Provide necessary information to marketing via submission specifications including preparation and maintenance of client files
• Ensure Willis Towers Watson Excellence Model (WTWEM) compliance
• Monthly Accounts Receivable review/collection
• Maintain accurate client data base in agency management system and within client portal (Willis Towers Watson Online)

Card Support Operations Advocate Resume Examples & Samples

• Uses expertise to resolve customer issues efficiently and accurately
• Identifies solutions that take into account all possible impacts on customer and company
• Researches issues using multiple systems
• Assists customers through a variety of channels including phone, email, chat and social media
• 2 years experience in a customer service environment

Customer Service Rep-fan Advocate Resume Examples & Samples

• Be an advocate for our Fans by owning their problems and/or questions and working relentlessly to deliver an amazing Fan experience
• Handle inbound calls and/or written communications from Fans regarding orders and inquiries
• Compose written responses through communication mediums to include email, chat, and trouble ticketing
• Maintain and Protect Fan data, including documentation of discussions, issues, requests, and other relevant information
• Flexibility to Work a Weekend Day/Night, Second Shift and/or Holidays
• Intermediate Phone, Typing, and Computer Navigation Skills
• Excellent Problem-Solving and Follow-Up Skills
• Ability to Adapt, Respond, and Prioritize Fan Needs
• Excellent Verbal and Written Communication Skills: Active Listening; De-escalation Skills; Proper Spelling and Grammar
• Ability to Effectively Communicate Empathy to our Fans
• Strong Attention to Detail
• Ability to Work in Fast Paced Environment that Values Feedback at All Levels
• Ability to Participate and Complete Mandatory Training
• One year of Customer Service/Call Center Experience
• Familiarity with Microsoft Products
• Experience Interacting with Customers through Verbal and/or Written Communications
• Experience Working with Ambiguous Situations
• Sports Fan!
• Produces new business through networking and various other means of prospecting
• Prepare proposals and presentations of appropriate products and services using marketing resources, practice groups and other technical specialists
• Provide proactive risk management advice to current clients
• Prepares and delivers underwriting submissions, maintains appropriate documentation for various accounts and/or correspondence
• Provides prompt and professional customer service
• Participates in targeted public relations activities
• Maintains extensive market relationships
• University degree (typically in business or finance) or equivalent work experience
• Typically has at least 7 years of relevant work experience
• Good quantitative skills and personal computer literacy
• Independently carry out assignments

Compliance Advocate Resume Examples & Samples

• High level of English
• Willing to learn
• Interested in problem solving
• Previous compliance experience

Analytics Solutions Client Advocate Resume Examples & Samples

• Passion for customer care and customer satisfaction
• A successful track record in developing and managing customer relationships
• Experience in TM1 and/or other Financial Performance software
• Requires excellent oral and written communication skills
• Communication / negotiation – effectively manages expectations, deliver status updates to all levels. Serves as an escalation point for client and facilitates resolution. CoOrdiantes activities, as required
• Desired experience and skill sets
• Has some program/project management skills and is able to perform basic project management tasks if required
• Experience with Cognos Business Intelligence or other BI reporting software
• Understanding of Cloud offerings and environments
• Demonstrates strong creative problem solving skills via application of creativity and judgment to resolving technical and business problems

The Partner Technical Advocate Resume Examples & Samples

• Pipeline Build & Progression / Technical Enablement
• Define and maintain the BP technical enablement plan; include technical accelerators and specific enablement for assigned BP’s, as needed, to close specific gaps
• Deploy into a structured opportunity identification program for IBM systems hardware, software, and ISV solutions with distributors and aligned business partners; provide partner sales play training as necessary
• Escalate and resolve critical technical sales support issues to progress opportunities
• Attend the networking portions of partner demand generation events as subject matter specialists
• Support business partners in more complex client engagements
• Assist in attaining new- or re-certifications under Specialty Programs
• Mentor partner employees; tutor certification/mastery achievement
• Assesses distributor and aligned business partner technical skill and product knowledge needs and mitigates gaps through technical enablement plans
• Track and report business partner progress against skills deficiencies and enablement requirements
• Train partners in solution selling using reference architectures, solution design techniques (TeamSolutionDesign), how to conduct proofs-of –concept (PoCs), and how to position IBM solutions in the marketplace
• Instruct on how to use IBM tooling such as e-config for solution sizing and TCO related tools such as Butterly, SIO, etc
• Assist configuring distributor demonstration environments
• Guide business partners on appropriate use of IBM technical support resources, for example, Techline
• Support the launch and integration of new technologies alongside other infrastructure and BP solutions
• Strong knowledge of the IBM Solutions portfolio
• Strong knowledge of competitive products and offerings
• Ability to position IBM technologies and platform solutions against competition
• Value sales and communication skills
• Understand IBM client and channel support structure
• Degree in IT/Business/Management
• Preferable to have implementation experience with IBM Storage products
• Preferable to have implementation experience with IBM storage products
• Preferable to possess IBM/HP/EMC/HDS Storage Certificate, Microsoft cerificates, IBM server products certificate, SUN Solaris certificate, Linux Cerificate, VMware Cerificates
• At least 5 years experience in Server and Storage solutions

Advocate, Oculus Medium Resume Examples & Samples

• Being the primary point of contact for all our partners
• Working with partners on how to set up machines we send them, coordinating shipping and replacement when there are hardware failures
• Tracking partner relationships in spreadsheets, checking in with them regularly, etc
• Learning from our partners - watching them work, convincing them to (or helping them directly) to Fraps videos of their techniques,
• Sharing that curriculum with them, revising it, doing hands-on work to help new partners ramp up,
• Representing us at events where our partner artists are doing live performances (e.g. Comic-con),
• Generally keeping your thumb on the pulse of our hardcore user base and representing them and their priorities to the team when we plan feature work
• Under limited supervision, is responsible for service account management in a set of assigned accounts
• Builds and maintains an active professional network in order to facilitate communications and information transfer
• Develop and lead monthly business reviews to customers via teleconference. These reviews include, but are not limited to, SR history, outstanding service requests, contract status, site information updates, connectivity status, microcode levels, technical advisories, planning and coordination of resources, and planned activities. This individual will also be responsible for analyzing the data and providing detailed recommendations based on the data presented
• Responsible for managing all complex service matters, including open SRs with a high importance on Sev 1s s to ensure that the correct business units are assigned and responding in a timely manner
• Responsible for ensuring that the value-add of the program and their service is communicated and accepted by customers, assuring the customer renews annually
• Manage multiple work streams and tasks daily, prioritizing and aligning to customer needs
• Work in a highly matrixed environment and develop relationships across EMC to provide the best possible customer experience
• Demonstrate strong leadership during crisis situations
• Assist in the mentorship of new Customer Service Advocates to ensure that EMC best practice and methodologies are adhered to on a consistent and global basis
• EMC Proven Professional Certification desired
• Knowledge of data center operations and storage technology foundations desired
• Prior Account management experience required
• Reporting skills via various tools/applications
• Self-management,
• Strong industry knowledge,
• Conflict Resolution skills
• Technical Aptitude
• Cross Functional Skill
• Communication skills (written, verbal)
• Presentation skills
• Ability to collaborate and influence throughout other BUs

Case Advocate Resume Examples & Samples

• Responsible for reviewing all requests for medical accommodation in the workplace for both Occupational temporary and permanent work restrictions
• Engages in interactive process with Cast Members and their area leaders by assessing essential job functions of the Cast Members’ role
• Manage the Cast Member accommodation request and provide recommendations to area leadership of accommodation for Cast Members. Responsible for documenting the interactive process and accommodations to ensure compliance with all federal and state laws
• Serves as resource for area leaders in regard to the Americans with Disabilities Act Amendments Act, Family and Medical Leave Act and other compliance issues; as they relate to the medical accommodation process
• Works in collaboration with Employee Relations, Labor Relations, Casting/Recruitment, Workforce Management and Workers' Compensation to provide reasonable accommodation for Cast Members
• Identifies and works toward continuous process improvements for Health Services, partner groups and Operations
• Assists with process and project work for the Health Services Restriction and Accommodation segment team
• 5-7 years of related job experience
• 1-3 years of leadership experience
• Demonstrated experience interacting with all levels of Cast Members (hourly, salaried, executive)
• Ability to work well and maintain professionalism under pressure
• Strong organizational, written & verbal communication / documentation skills
• Active listening skills
• Proven Guest Service / Client Management skills
• Proven conflict management & problem solving skills
• Ability to influence without authority / persuasion skills
• Ability to establish strong working relationships in a virtual environment
• Proficient software knowledge with Microsoft Suite including Word, Excel, Outlook
• Theme Parks & Resorts Operations knowledge
• Medical / Workers’ Compensation knowledge
• Familiarity with Collective Bargaining Agreements
• Bilingual communication skills
• Process & Project Experience
• SAP knowledge
• EMR (electronic medical records) system knowledge & documentation standards
• Background in disability management and/or CPDM

Benefits Advocate Resume Examples & Samples

• Make appropriate referrals to other HealthFitness and/or vendor programs and resources
• Provide an on-site presence at the facilities in the assigned territory on a regular basis, as well as special events including screenings, benefits fairs and site requested meetings
• Participate in Client meetings, including Vendor Escalation Calls, Scorecard Review Meetings and All-Hands Calls as assigned
• Provide support on member advocacy cases from point of initiation to full resolution including regular and on-going status updates to the member throughout the duration of the issue
• Help members identify and locate physicians, dentists, hospitals and other wellness services in their benefits network
• Provide same member experience regardless of communication medium (phone, in-person, or email)
• Maintain complete and accurate files and other applicable records in compliance with HIPAA laws and Data Privacy regulations
• Serve as a subject matter expert in client benefit policy by teaching employees how to efficiently find the information they’re seeking
• Assist with insurance claims and billing issues – investigate and help solve escalated issues
• Contributes to the business planning process by understanding the culture and expectations of the individual facilities within their territory
• Interacts directly with client and is responsible for building strong relationships to ensure high customer satisfaction
• Integrates effectively and seamlessly with client health partners and other employee health-related departments
• Develop, coordinate and conduct presentations including new hire orientations, benefits overviews and changes, and presentations at Client meetings as requested
• Prioritization and upkeep of administrative tasks (email, voicemail, meetings notes, etc)
• Provide back-up support and/or coverage for colleagues as needed for overall program success
• Carry out other duties as assigned by management
• Up to 25% travel required, including overnight travel
• High School Diploma or equivalent required, Bachelor’s Degree in a related field or the equivalent combination of education and experience preferred
• Must have a minimum of 3 years of related experience in medical benefits, healthcare/health insurance experience, claims processing, or provider billing
• CEBS, PHR, SPHR or CBP certification a plus
• Demonstrated experience in researching issues, problem-solving, organizational skills and time-management
• Ability to continuously display a positive attitude and a professional demeanor
• Excellent written and verbal communication skills, including the ability to adapt communication style to a diverse population (different personal, professional, cultural, and socio-economic backgrounds)
• Territory will include set office hours at each location as deemed necessary by the client
• Strong presentation skills for a variety of audiences
• Demonstrated ability to work independently in a fast paced, constantly changing environment with minimal supervision
• Proficient in Microsoft Office Suite (Excel, Word, Powerpoint), data entry and electronic mail applications

Distribution Process Advocate Resume Examples & Samples

• May perform duties in line with contingency planning, SOP development, Joint and Multi-National Logistics
• May be required to analyze logistics data, provide metrics and develop courses of action in order to create increased efficiencies within logistical processes
• Develop operational plans and concepts. Designs data collection requirements to support operational planning. Provides advice and recommendations to high level officials regarding operational plans and concepts

Msrdp Patient Financial Advocate Resume Examples & Samples

• Contact or work directly with patients regarding their self-pay balances for payment or payment arrangements
• Determine appropriate action to be taken and make independent decisions regarding adjustment and processing of open/unresolved billing issues
• Work directly with appropriate clinic Billing Managers and Patient Assistance Office Managers to correct and resolve patient complaints
• Perform audit of accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-offs
• Contact the departments when there are issues regarding the patient's coding or service
• Contact the patient's insurance company if there are any issues regarding benefits
• Contact the Follow Up department if there is a question regarding a denial or if an appeal is needed
• Contact the collection agencies if an account needs to be recalled from the agency or if there is any issue regarding payments
• Contact the Self-Pay or Insurance Posting Team(s) if there is any issue with posting
• Contact the Refund Team to ensure the patient and/or insurance refund is completed and sent out
• Work closely with Management to help identify and report trends pertaining to the Customer Service Work Queues. Make recommendations regarding work flows and procedures
• Stay abreast of the latest developments and trends in medical billing, customer service and collections. Attend seminars, webinars, and workshops and actively participates in Occupational Training and Development and Compliance educational activities
• Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions
• Identify ways to improve work processes and provide recommendations for new or revised procedures, to enhance the collection and customer service process; implements and monitors results as appropriate in support of the overall goals of the department
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records
• Other Duties: Performs other duties as assigned

Customer Order Advocate & Finance Resume Examples & Samples

• Qualifying order requests from Sales
• Entering qualified orders in ERP Order Management or Order Entry module
• Initialize and close credit checks
• Collect deposits, when required
• Create projects
• Prepare initial project files
• Deliver files to designated parties
• Run various financial programs as required for sites across Canada
• Perform other work as required
• Associate’s Degree, or equivalent, with 1-2 years data entry experience
• Ability to pay attention to detail
• Ability to type quickly and accurately
• Proficiency in Microsoft software applications
• ERP (Oracle/Peoplesoft) and web-based computer program experience desired
• Excellent written and oral communication skills, including the ability to effectively interface with staff and clients
• Ability to work in a fast-paced multi-task environment is essential
• Good organizational and time management skills
• Ability to work independently and problem-solve effectively
• Must have proactive and positive attitude

Customer Experience Change Advocate Resume Examples & Samples

• Collaborate on and implement Employee Engagement Strategy: Collaborate in the development of an Employee Engagement strategy. Leverage and support existing bank-wide Employee Engagement efforts. Develop and implement new initiatives, where needed, to further deepen engagement. Drive engagement within the company-wide customer service platform implementation
• Lead Customer Experience and Culture Initiatives:Lead initiatives from kickoff to continuous improvement with acute focus on driving the desired outcomes. Drive long term initiatives to change the culture of Elavon to one that is customer-centric as evidenced by improved Net Promoter Scores, reduced customer attrition, and higher activation rates
• Communicate and Educate: Lead and participate in communication forums and training curriculums that drive organizational change. Effectively represent the voice of the customer and communicate the Customer Experience vision to the organization via company-wide opportunities
• Bachelor's or Master's degree, or equivalent, relevant work experience
• Eight to ten years of experience in customer experience, customer service, product management, organizational behavior, or program management, as well as leadership activities
• Discipline Experience: Five-plus years of management experience in customer experience, customer service, product management, organizational behavior, or program management
• Industry Experience: Requires a comprehensive-to-expert knowledge of payments, with minimum of two years of payments-related experience
• Proven Track Record:Proven ability to execute on delivery of large initiatives and exert influence without direct reporting relationships; outstanding experience in planning, organization, and development
• Leading Change: Proficiency in the concepts related to leading organizational change; experience or coursework preferred
• Education: MBA or advanced degree preferred

Global Change Control Advocate Resume Examples & Samples

• Managing the intake of change requests through a singular solution
• Partnering directly with the Change Control Management Leader, RPS business line management, support partners, and line of business change control teams to implement RPS Level change requests through the RPS Change Control Management Process
• Working in close partnership with Governance and Oversight Database Support/Reporting Leader to ensure change occurring in the business is appropriately tracked and reported as part of pre-defined RPS Change Control routines
• Performing independent validation of change requests, inclusive of assessing implementation adequacy (adherence to operational control guidelines, capturing evidence of alignment to design objectives and process sustainability, alignment of business rules)
• Acting as a liaison to RPS Change Control Leaders and line of business Change Control Advocates, providing support as well as expertise on an ad hoc basis
• Analyzing trends identified in Change Control Adherence Audits to improve submission quality
• Working closely with Change Control Leader to coordinate Change activities
• Driving process improvements with key stakeholders
• Managing program objectives bask to a defined set of key performance indicators
• Providing assistance to the RPS Change Control Governance and Oversight Senior Leader and/or RPS Change Control Leader on an "as needed" basis
• Bachelor's degree, or equivalent work experience
• Five to seven years of experience in an applicable risk management environment
• Applicable professional certifications
• Functional expertise in change management
• Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Strong working knowledge of regulatory compliance/audit activities/ and/or operational risk management
• Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Strong process facilitation, project management, and analytical skills
• Strong organizational and analytical skills
• Deep understanding of policy/procedure and quality control management
• Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
• Excellent written and verbal communication and interpersonal skills
• Proficiency with U.S. Bank platforms, systems, and applications
• Demonstrated ability to manage multiple tasks simultaneously
• Facilitates expedient and accurate resolution to customer inquiries/issues/concerns to the customer’s satisfaction – the customer includes home office/field partners, brokers and policyholders, provides front-line service for all matters important to the BA and their benefit plans; owns the issue and provides knowledgeable and responsive service to customers, brokers and internal partners
• Responsible for coordinating any special BA requests- service recovery, exceptions, and other special requests with all impacted service teams
• Manages, follows-through, and resolves all customer inquiries, issues, and concerns through collaboration with internal partners
• Fulfills customized reporting requests from customers
• Submits and provides all necessary data for amendments including the generation and submission of necessary documentation that will allow for completion of complex amendments; partners with internal teams to resolve any questions or issues required to complete the amendment
• Develops and maintains excellent working relationships with the Client Relationship Executive, EBR and other internal departments to oversee resolution of issues to the customer’s satisfaction
• Maintains complete documentation of all activities in Salesforce
• Utilize/update administrative systems/platforms
• Identify and drive continuous improvements
• Analyze trends and perform root cause analysis to partner with internal teams on continuous improvement opportunities
• Escalate issues with root cause analysis to inform the overall strategy for improving the customer experience
• Identify and respond to changes in external environment and customer needs
• Identify areas for SLF to bolster performance and meaningful ways to measure and value customer relationships
• Gain industry recognition and credibility as a regular attendee and speaker at relevant technology conferences, events, and hackathons, specifically those centered around the AWS community
• Deliver compelling presentations, product demos, sample solutions and discussions to drive adoption of MongoDB and our database-as-a-service offering, Atlas
• Create technical content, including presentations and blog posts, for distribution across the MongoDB community
• Encourage MongoDB engineers, customers, and community advocates to participate in community events and share their stories on their blogs
• Track and report on metrics around the success of MongoDB community, including overall community participation and downstream impact on revenues and sales productivity

Technical Support Advocate Resume Examples & Samples

• Deliver first class support across our global customer base
• You are passionate about technology and customer service
• You love to engage with customers and your peers
• You enjoy being challenged and continuously growing your knowledge

Pardot Client Advocate Resume Examples & Samples

• Understand client needs and marketing goals, and provide solutions to help meet them
• Become a thought leader in the marketing automation space, developing and delivering innovative strategic content and ideas to our clients
• Proactively reach out to clients with targeted content based on product usage
• Collaborate with internal departments to provide client conflict resolution
• Stay up to -date with digital marketing trends, industry standards and best practices
• 2--4 years Marketing Automation, Customer Success, and/or Account Management experience
• Knowledge of Digital Marketing or the aptitude to learn it quickly and independently
• The ability to thrive in a fast- paced environment
• The ability to quickly learn and understand complex concepts and products
• Develop strategic recommendations with clients for optimizing their Pardot usage
• Assist clients in quantifying the value of marketing automation efforts to key stakeholders within their organization
• Deliver industry expertise/knowledge to help clients optimize marketing automation usage
• Drive customer growth by evaluating current account usage and developing Success Plans with measurable goals
• Work with the Product Development team to relay new feature requests and help map the future of the product
• Stay up-to-date with digital marketing trends, industry standards and best practices
• 2-4 years Marketing Automation, Customer Success, and/or Account Management experience
• The ability to thrive in a fast-paced environment
• Phenomenal communication and relationship building skills
• Proactive, with a strong attention to detail and organization

Mental Health Care Advocate Resume Examples & Samples

• *This position is 20 hours a week - anytime during Monday - Friday***
• Making patient assessments and determining appropriate levels of care
• Determining if additional clinical treatment sessions are needed
• Licensed Master's degree clinician in Psychology, Social Work, Counseling or Marriage and Family Counseling OR a Licensed Ph.D. / PsyD
• Licenses must be active and unrestricted in the State of California
• 2+ years of experience in a related mental health environment working with chronic and / or severely mentally ill clients
• Intermediate level of computer proficiency specifically with MS Word and Excel
• Must be able to obtain and maintain access to the County of San Diego’s electronic health record, Anasazi
• Strong knowledge of the Medi-Cal system

Tricare Pediatric Care Advocate Behavioral Health Resume Examples & Samples

• Educating and supporting the parents and family unit through telephonic assessment and expert clinical interventions Identifying gaps or barriers in treatment plans
• Document all clinical information in accordance with UnitedHealthcare Military & Veterans policies and procedures
• Providing patient education to parent and family to assist beneficiary with self-management
• Assess and interprets beneficiary needs, gaps, and requirements
• Leads efforts to provide specialized case management services to beneficiaries identified with very complex conditions or diseases requiring intensive and extensive coordination of resources including accessing Centers of Excellence with specialty hospitals, multiple specialists and sub-specialists, DME, home care and therapy providers
• Develops plan of care in collaboration with beneficiary / caregiver / provider
• Works with minimal guidance, seeks guidance on only the most complex tasks
• Collaborates with specialists, physicians, and medical directors to provide the necessary care and cost efficient care for the beneficiary
• Current, unrestricted RN, LCSW, LPC or LMFT license in your state of residence
• 3 years experience with Pediatric in a hospital setting, acute care or outpatient direct care
• 3 years of Case Management experience
• Intermediate experience with Microsoft Word, with the ability to navigate a Windows environment
• Ability to communicate complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• United States Citizenship
• Ability to obtain favorable adjudication following submission of Department of Defense form SF86 NAC form SF86
• Previous experience working with Tricare, Military and Veterans

Field Based Senior Care Advocate Resume Examples & Samples

• Identifies needed services and matches with available services in area
• Travel throughout assigned region up to 75% of the time
• Meets with community providers / facilities as company liaison to foster good rapport and relationships and to identify new programs
• Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or a BSN RN with 2+ more years of experience in psychiatric nursing
• Independent Mental Health License to include PsyD, LICSW, LMHC, LMFT or RN in the state of OH
• 2+ years experience in a related mental health environment
• Proficient computer skills and good working knowledge of Microsoft Word
• Reliable transportation to travel throughout assigned area
• Dual diagnosis experience with mental health and substance abuse preferred
• Experience working with Medicaid and/or Medicare population
• Familiarity with community resources and field based work

Behavioral Health Field Care Advocate Resume Examples & Samples

• Receives referrals from medical plan partners or UBH for high risk enrollees
• Is United Behavioral Health (UBH) liaison and subject matter expert for medical partner with goal to work toward holistic needs of the member
• Assists enrollees with appointments, if needed
• Follows up with enrollees to determine any obstacles to making scheduled appointments
• Provides subsequent member follow-up telephonically and face-to-face as determined by individual member needs
• Works with enrollees to identify gaps in care or obstacles to care and problem solves for successful connection to needed services and community resources/programs
• Attends clinical rounds with health plan as needed to review high risk cases
• Assists with medication refills or other service gaps as needed
• Reviews treatment progress and facilitates care coordination via contact with BH provider
• Coordinates with IP Care Advocate to discuss treatment needs and aftercare planning for the member
• Attends clinical rounds with BH staff and is able to appropriately provide case input as well as escalate any identified issues to Clinical Manager or MD
• Meets with members in the community to complete BH specific assessments and plan of care. May go to facility to meet with treatment team if needed, to coordinate care and assist in development of a successful aftercare plan
• With member permission, includes the member's family/guardian in the coordination process to ensure that aftercare/continued care is successful and gaps/barriers are removed as much as possible
• Attends state, professional, and association meetings as needed
• Meets with community providers/facilities as UBH liaison to foster good rapport and relationships with them and to identify new programs
• At a minimum, must be a licensed master’s-degreed behavioral health professional, an associate’s-degreed nurse, or a doctorate-degreed psychologist with 2 or more years of experience in behavioral health
• Requires an independent active, unrestricted State of DE professional license: LCSW, LMFT, LPCMH, or RN (psychiatric experience)
• 2 years experience in a related behavioral health environment
• Reliable transportation that will allow you to travel to client and/or patient sites with designated area

Senior Field Care Advocate Resume Examples & Samples

• Performing care management activities to ensure that patients move through the continuum of care efficiently and safely
• Professional license must be independent, active, and unrestricted
• Access to high speed internet services and dedicated space for home office set up
• Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
• Case Management experience
• Knowledge of public sector in Kansas

Field Care Advocate Resume Examples & Samples

• Performing Clinician to Physician interaction to acquire additional clinical information or discuss alternatives to current treatment plans
• Collaborates with Medical peers on consideration of discharge planning needs
• Solves moderately complex problems and / or conducts moderately complex analyses
• Licensure must be current and unrestricted in the State of Tennessee
• Minimum 2 years of behavioral health clinical experience in an inpatient/acute setting or outpatient setting
• Ability to work from a home office setting, utilizing high speed internet/DSL
• Access to reliable transportation, enabling travel to client/patient sites
• Prior Utilization Review experience
• Experience in discharge planning and / or chart review
• Assessing and interpreting customer needs and requirements
• Escalates cases to the Medical Director for case discussion or peer-to-peer intervention as appropriate
• Licensure must be independent, current, and unrestricted
• Knowledge of public sector in Louisiana

Field Based Care Advocate Resume Examples & Samples

• Licenses must be active and unrestricted
• Demonstrated ability to use a PC in a Windows environment, including email and Microsoft Office applications
• Excellent customer service, interpersonal and problem-solving skills
• Able to function independently and responsibly with minimal supervision
• Experience working with low-income populations
• Managed care and utilization management experience a plus

Manager of Care Advocate Resume Examples & Samples

• Managing a team of telecommuting behavioral health licensed clinical staff (Field Care Advocates), in multiple states including RI, MA, NJ, NY and MI, in order to deliver sound clinical interventions and quality documentation
• Serve as an behavioral health care coordination representative and subject matter expert for UnitedHealth Care Community partners, psychiatrists and other clinical and program staff to ensure that all care coordination programs are managed according to state requirements
• Work closely with the clinical operations teams to identify and address the clinical needs of individuals accessing behavioral health services
• Preparing reports and analyzing data in order to coach team to meet metrics successfully
• Identifying trends and interventions as needed in a positive, change oriented environment in order to promote consumer recovery via a recovery, health and wellness-oriented approach
• Local and multiple state travel 10-15%, or, as needed
• Managing projects and interventions from inception to completion
• Ensuring engagement and productivity of staff through management of ongoing auditing, training, performance management, coaching and mentoring
• Possesses an active, independent, and unrestricted licensure and certification from the state or board which issued the credentials
• 5+ years of behavioral health experience post licensure
• 5+ years of management and/or leadership experience
• Experience working with Medicaid clinical programs
• Proficient in Microsoft Applications to include Word, Excel and Outlook
• Very strong communication skills both written and verbal
• Strong oral and written communication skills — specifically telephonic skills
• Ability to travel to designated states (10-15%), or, as needed
• Experience in managing multiple clinical programs, across multiple states
• Experience managing field based/telecommuting employees
• Experience working in care coordination or case management
• Dual diagnosis experience; mental health and substance abuse
• Experience working with low-income populations, the aged, blind and disabled

Texas Autism Care Advocate Resume Examples & Samples

• Provides Care Advocacy and support for families navigating the complexities involved with Autism Spectrum Disorders
• Acting as a resource for others regarding autism including providing education or educational material and connection to community resources / advocacy groups, if needed
• Exhibit excellent customer service while engaging members, family / caregivers, providers, and / or matrix partners in collaborative planning or support
• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems. Including researching community based services or other needed services
• Solves moderately complex problems and / or conducts moderately complex analyses. If needed, provides support for customer reporting
• Ensures caregivers understand treatment options and are effectively linked to treatment resources
• Coaches, provide feedback, and guidance to others
• Create and maintain excellent clinical records
• 2 years of experience working with children and families who have Autism Spectrum Disorders and ABA (Applied Behavior Analysis)
• Independent Behavioral Health License in Texas- LCSW, LPC, LMFT, PsyD or RN with experience in behavioral health
• Strong operational focus with demonstrated project management, change management, and execution skills. Self-motivated and able to work with little direct supervision and drive results with disciplined follow-though
• Must possess strong customer service orientation
• Able to be self-directed
• Comfortable working in a highly structured environment with set schedules
• Identifies solutions to non - standard requests and problems
• Works with less structured, more complex issues
• Independently Licensed Master's degree is required in Psychology, Social Work (LSW), Counseling or Marriage or Family Counseling (LMFT), or Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
• Intermediate computer skills (Microsoft Word, Outlook and Internet) with the ability to navigate a Windows environment and to create, edit, save and send documents utilizing Microsoft Word
• Knowledge of Level of Care Guidelines (i.e. Milliman, Interqual etc.)
• Experience in discharge planning and/or chart review
• Experience in acute long term care, acute rehabilitation, or skilled nursing facilities
• Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach
• Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
• Identify and remove barriers to procurement, delivery, participation in and success of services
• Provide supportive follow-up, monitoring and education as indicated
• Meet with consumers in-person at facilities, provider offices, and in homes as appropriate for market
• Serve as OBHS liaison and subject matter expert for applicable UnitedHealth Care Medical Partners; establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
• Identify high-risk, co-morbid needs of consumers
• Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals as needed
• Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities when applicable
• Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community based services
• Coalesce FCA role and relationships within context of established Care Advocacy Operating Model and customer/contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
• Participate jointly in rounds, discussions, supervision and staffing
• Assist in the development of a relevant and consumer-specific aftercare plan
• For specific markets, conduct focused facility-based or outpatient clinical utilization review activities
• Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care
• Identify new programs, services and gaps in market; share information with network teams
• Maintain knowledge of provider availability and barriers to access
• Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services
• Conduct provider networking visits or attend consumer care conferences as determined by market
• Attend state, professional and association and conference call meetings as needed
• Partnership with Account Management and Sales departments to provide best level of customer service to market accounts
• Participate in committees, educational opportunities and trainings
• Maintain approved workload and support metrics and outcomes
• Licenses must be active and unrestricted (LCSW, LMHC, LMFT, RN, etc.)
• 2+ years experience in a related mental health environment working in the local community
• Able to handle sensitive issues with peer, members and providers in a confidential manner
• Strong oral and written communication skills - specifically telephone skills
• Current, unrestricted driver's license and access to reliable transportation, with the ability to accommodate travel within the service delivery area
• Bilingual skills (fluency in Spanish / English)
• Experience with Medicaid/Medicare
• Previous experience in an insurance company or other managed care setting
• Licensed Master's Degree level clinician in: Psychology, Social Work (LCSW), Counseling (LPC) or Marriage & Family Counseling (LMFT); or Licensed Ph.D. or Licensed PsyD; OR an
• RN with 2+ years of experience in behavioral health
• Licensure must be current and unrestricted
• Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• Intermediate computer skills (Microsoft Word, Outlook and Internet) with the ability to navigate a Windows environment and to create, edit, save and send documents utilizing Microsoft Word Ability to work in an ever changing work environment

Care Advocate Resume Examples & Samples

• Determining appropriate levels of care
• Manage inpatient and outpatient mental health cases throughout the level of care
• Utilization Review and / or Utilization Management experience

Healthcare Advocate / Market Consultant Resume Examples & Samples

• Utilize data analysis, identify and target providers who would benefit from our Medicare & Medicaid Risk Adjustment training and documentation/coding resources
• Reach out to physicians, medical groups, IPAs, and PHO’s, to build positive, long-term, consultative relationships
• Develop comprehensive, provider-specific plans to increase their RAF performance
• Train providers on our Risk Adjustment programs and tools, and work toward the adoption of these programs in to their practices
• Collaborate with doctors, coders, facility staff and a variety of internal and external personnel on a wide scope of Risk Adjustment education efforts
• 3+ years of provider network management, physician contracting, healthcare consulting, Medicare Advantage sales or Pharmaceutical sales experience
• Excellent written and oral communication skills with internal and external business partners and employees
• Ability to develop long term relationships
• Graduate degree
• Experience giving group presentations
• Prior experience with commercial and Medicare regulations
• Conduct any and all business analysis needed to define business requirements and use cases to meet project objectives
• Partner with key business and technology stakeholders to define scope of effort, work deliverables, and project plans and help resolve/escalate issues as needed to successfully deliver projects on time, on budget and with quality
• Interact with senior CPB business and technology managers
• Publish and circulate project documents (e.g., business requirements, process flows, screen designs, use cases, ‘how to’ guides) to all stakeholders
• Actively participate in the stewardship of the Business Analysis discipline within CPB technology by quickly learning existing business practices, upholding established standards and identifying innovative ways to improve processes and tools

DHS Hsin Mission Advocate Resume Examples & Samples

• Serves as an information sharing subject matter expert for a large-scale enterprise portal supporting critical missions across the homeland security mission space
• Serve as a technical authority on middle-tier/client-side SharePoint 2010 functionality to support the program’s enterprise portal
• Serve as a liaison between the program and multiple stakeholders from all sectors of government (federal, State, local, tribal, and Territorial) as well as international and private sector
• Provide support for a highly customized SharePoint 2010 environment involving client-side administrative activities such as site creation and solution development utilizing out-of-the-box and customized functions such as lists, libraries, workflows, and other platform offerings
• Develops and delivers end user training on an ad hoc basis
• Facilitates resolution of technical, policy, procedural and other stakeholder issues directly or by engaging appropriate internal and/or external resources
• Cultivate ongoing supportive stakeholder relationships to maintain and continue to develop the client communities within the HSIN environment
• Must have law enforcement (government or civilian) operational experience along with strong SharePoint 2010 Administration experience
• Excellent ability to communicate with customers, support personnel, application development personnel, and project leadership and management
• Strong business process analysis skills in with a track record of mission-integrated solution design and architecture
• Strong analytical and problem solving skills for design, coordination, and testing of solutions
• Demonstrated ability to manage multiple projects, priorities and deadlines along with associated risks while maintaining effective reporting standards. Strong team player able to execute tasks with minimal direction in collaboration with remote and local teammates
• Working knowledge and understanding of Portal-based information sharing technologies and principles
• Strong knowledge of SharePoint 2010, particularly in middle-tier/client-side solutions
• Familiarity with the multiple missions of the Homeland Security Enterprise across all jurisdictions (federal, State, local, tribal, Territorial, international, and private sector)
• Ability and experience in one or more of the following: customer relationship management, business process consulting, software marketing, awareness communications, outreach, training, requirements gathering, information sharing governance, website design and maintenance
• Demonstrated information technology proficiency - Windows OS, Microsoft Office Suite, virtual meeting media (Adobe Connect), and portal-based technologies are essential. Applicable experience with Microsoft SharePoint is required
• Must be a United States Citizen
• Must have, or be able to obtain, and maintain a Secret clearance as required by DHS
• Educating and supporting the individual and their family through telephonic assessment and expert clinical management interventions
• Evaluating delays in care and arranging for alternative care services to facilitate timely and appropriate discharge
• Documenting all clinical information in accordance with UnitedHealthcare Military & Veterans policies and procedures in the member's electronic medical record
• Develops CM care plan in collaboration with beneficiary / caregiver / provider in order to promote optimal health
• Collaborates with specialists, physicians, and medical directors to provide the necessary care and cost efficient care for the beneficiary related to their condition
• Consulting and collaborating with Medical Surgical CM colleagues on Bio / Psycho / Social assessments and service plans in a multidisciplinary team
• 3 years of experience in Behavioral Health working with children or adolescents in an acute inpatient, residential or office setting
• Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86
• CCM Certification or able to obtain in 18 month period

Property Subrogation Advocate Resume Examples & Samples

• Four-year college degree is preferred or have at least have HS Diploma / GED with property estimating experience
• Prior Subrogation advocate experience a plus
• 5+ years of property claims handling experience preferred
• Prior use of Xactimate and estimating a plus
• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
• Proven ability to work independently with little or no supervision
• Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
• Bilingual candidates are strongly encouraged to apply
• ) Honeywell Service Online
• Bachelor’s degree in communications
• 5 years working in customer service roles
• 1 year experience with SAP
• 3 years experience in all Microsoft office products: Excel, Word, Power Point
• Valid Drivers License
• Individual contributor – reports directly to the Manager
• Conduct retrospective facility - based or outpatient reviews via medical records and/or available documentation according to Best Practice, Coverage Determination, and Level of Care Guidelines
• Demonstrate clinically sound judgment by appropriately authorizing the level of care based on clinical presentation, risk factors, coverage determination or level of care guidelines; or forwarding case on to Peer Reviewer for possible adverse benefit determination
• Review coverage in compliance with plan inclusions, limitations, and State / Federal mandates
• Enter accurate authorizations or notifications
• Adhere to schedule as assigned
• Licensed Master's degree-level clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling OR a Licensed Ph.D. level Psychologist OR registered nurse with recent behavioral health experience
• Professional license must be independent, current, and unrestricted
• Minimum two years direct clinical experience with acute and community based psychiatric and chemical dependency treatment in various settings
• Demonstrated familiarity and experience with the current Diagnostic and Statistical Manual and best practice standards for treatment
• Proficiency with Microsoft Office Suite, ability to learn and navigate multiple proprietary software applications; typing proficiency required
• 3+ years post - licensure experience preferred
• Familiarity with recovery and resiliency model is preferred
• Managed care or utilization review experience desirable
• Strong interpersonal and critical thinking skills; ability to negotiate and make quick, effective and efficient decisions to resolve cases and issues
• Ability to effectively adapt to a changing environment

Server Partner Technical Advocate Resume Examples & Samples

• Identify new opportunities for IBM Server and be able to articulate the business advantages using IBM Power Server Solution
• Position IBM Power Server solutions for Cloud, Analytics, Mobile, Social and Security proactively with the client
• Develop for the IBM Power Systems solution design and architectures based on customer requirements
• Have responsibility to ensure the IBM Power Systems solution is aligned to the clients’ requirements and is fit for purpose
• Involve IBM Systems lab services for both pre and post sales activities as appropriate
• Be the focal point to connect IBM client with IBM SWG on client engagements to position IBM Power Server Solution as the default infrastructure of choice
• Partner with other LoBs (S&D, GBS, GTS) on a regular basis to ensure a unified “one IBM” account strategy
• Become the clients trusted advisor for all things IBM Server related (Hardware, firmware, virtualisation, AIX, Linux, IBM I)
• Anticipate, capture and validate future client requirements in advance of RFPs being released
• Differentiate and articulate the IBM Power Server Solutions against the competition
• Identify and proactively remove technical inhibitors to the sale of IBM solutions as early as possible
• Propose and use sales accelerators (Demos, PoT, PoC, labs and Centers of Competency) when appropriate
• Define, scope and run PoT & PoC’s
• Build local relationships with key ISVs, SI, MSPs and BPs where appropriate
• Build relationships with key business contacts inside clients
• Acquire and apply industry knowledge and insight
• Support IBM Server Solution sales plays defined by worldwide and IOT management
• Drive client adoption of the latest releases of IBM Systems system software and hardware
• Minimum 5 years experiences in IT System infrastructure
• Hands on experience and skill on IBM iOS and / or Unix/ Linux
• Skill and experience on virtualization technology such as KVM, IBM PowerVM, etc
• Be able to demonstrate POWER solutions to clients with a clear story, product positioning and value proposition
• Ability to position IBM POWER Systems platform / solutions against competition
• Be able to position POWER solutions in relation to the scale out and high end market
• Be able to design High availability /DR and clustering solutions
• Experience in handling, position, write the scope and document a PoT & PoC
• Good understanding of IT infrastructures and IBM infrastructure solutions
• Proven ability to work in teams and achieve results
• Good Presentation skills
• Good spoken and written English skills

Consumer Brand Advocate Resume Examples & Samples

• Provide support by phone, email, or social media outlets to consumers and/ or ECPs
• Serve as a primary resource and point of contact for consumer information and escalated complaints on Essilor Premium Brand lenses and coatings
• Ability to handle and resolve complaints balancing the needs of the consumers with those of the organization
• Utilizes opportunities to build/strengthen the customer-product/service relationship
• Liason between consumer, ECP and laboratories for overall product satisfaction and resolution
• Partner with Product Marketing and Social Media Communications Associate to develop appropriate replies and resolutions to consumer concerns and complaints
• Monitor and answer product specific mailbox inquiries from consumers and troubleshoot as needed
• Awareness of new product introductions to educate consumers on our product portfolio, brand awareness, and brand image
• Provide training/education to consumers and ECP’s as needed on the features and benefits of Essilor’s consumer advertised products
• Provide monthly analysis and reporting of consumer statistics received via direct phone contact or email to Consumer Brand Advocate Supervisor
• 2-3 years dispensing experience required
• Ability to be self-motivated and work with minimal supervision or direction
• Gather and analyze customer requirements in order to partner in service solutions
• Ability to perform under the stress of frequent interruptions and/or distractions
• Critical thinker, problem solver
• Excellent Interpersonal Skills at all levels of the organization, as well as cross-functional communications experience
• PC literate-Microsoft Office, Word and Excel
• Extensive knowledge of Essilor products, services, policies and procedures
• ABO certification preferred

Care Advocate Telecommute Resume Examples & Samples

• Focus on initial inpatient admission for psychiatric and chemical dependency patients
• Identifies solutions to non-standard requests and problems
• Translates concepts into practice
• Master's Level Licensed Degree in Psychology, Social Work, Counseling or Marriage or Family Counseling
• Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health
• 2 years post-Licensure experience in a related mental health environment
• 2 years Clinical Experience
• Identifies high-risk enrollees, monitors utilization, creates care plans to address problems while maintaining quality of care. (Information is collected from the patient, caregiver(s), health care providers and other relevant parties.)
• Utilizes advanced clinical skills to make effective decisions to meet the enrollee’s health needs, using education, communication, and all available resources to promote quality, cost-effective outcomes
• Screens, identifies and obtains approval on high-risk / cost, catastrophic, long term chronic cases which will benefit from care management services. Referrals for such cases may originate from various departments within the company
• Integrates a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the options and services to meet the enrollee’s health needs, using education, communication, and all available resources to promote quality, cost - effective outcomes. For the Frail and Elderly, Functional Assessment and Treatment Plan Summary forms as completed by contracted network clinicians are used by UBH Care Advocates, in addition to the medical chart, to make utilization decisions regarding appropriate services
• Collaborates with the UBH and health plan staff to ensure proper resource allocation and utilization to facilitate quality cost - effective patient outcomes
• Collaborates with providers to determine acuity of mental health concerns and refer enrollees to appropriate community resources
• Authorizes medically appropriate services for enrollees to facilitate quality cost - effective patient outcomes in a timely manner
• Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
• Strong team player and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives

Regional Site Advocate Resume Examples & Samples

• Actively develop and maintain positive working relationships with Clinical Research site personnel; conduct routine and as needed site visits
• Ensure training new sites on Vertex protocols/processes/systems, potentially including GCP training for research naive sites
• Anticipate and escalate site specific challenges and requirements and proactively communicate to the team to plan and mitigate risks
• Develop knowledge repository for site /country specific information related to study execution
• Define, monitor and report Key Performance Indicators (KPIs) for site performance
• Partner with other RSAs globally to achieve industry leading performance
• Ensure seamless internal communication between Clinical Development and Regional Medical Affairs Team
• Outstanding collaboration skills
• Self-motivated and ability to work well independently and in a team environment
• Excellent verbal and written communication
• Excellent critical thinking and problem solving skills
• Bachelor’s degree with a major in a related field and at least 8 years of Clinical Development experience
• Proven track record of management of long-term professional relationships (e.g. Clinical sites)
• Must have good working knowledge of ICH, FDA, IRB/IEC and other applicable regulations/guidelines and significant experience with Clinical Site start-up documents
• Medical background or experience in Vertex Therapeutic Areas a plus
• Fluency in English and a second language
• Experience in Cystic Fibrosis is preferred

Storage Partner Technical Advocate Resume Examples & Samples

• Understand the IBM Storage Product Solution Portfolio from Low End, Mid Range, and Enterprise
• Understand the Storage Virtualization Solution Concept and Active-Active Solution Concept
• Understand the Business Continuity Solution Concept, covering Data Protection, Backup Recovery, and Disaster Recovery
• Understand the Storage and Data Management Software Solution
• Understand the Storage Defined Environment Solution Concept
• Well organized, structured and able to articulate the IT solution and relate it with clients needs technically and commercially
• Highly confidence and capable in delivering the presentation to the client at ANY levels, including C-level
• Highly experienced in managing and winning the competitive situation
• Capable to do Performance Tuning and Performance Analysis
• Understand the Storage Solution Trend, Direction, Competitiveness and Positioning
• Understand the IT Infrastructure Solution Concept, covering Server and all other related IT peripherals and solution
• Understand the CAMSS (Cloud, Business Analytic, Mobile, Social Business, and Security) Solution Concept
• Have capability to do the TCO Analysis
• Mastering IBM Storage Solution
• Mastering EMC, HDS, and Netapps

Brand Advocate Analyst Resume Examples & Samples

• 55%-Execute project strategy: complete data maintenance tasks in digital content systems to drive account strategy online; produce and track weekly, monthly and quarterly status reports to communicate project status and key metrics including add to cart, conversion rate, sales, views, enrichment, SEO ranking against baseline
• 20%-Presentation development: build Powerpoint decks to effectively communicate during engagement (e.g., kick-off, weekly, monthly, quarterly, etc.); communicate effectively and confidently with suppliers and internal leadership
• 15%-Generate analytical reporting: utilize test-control experimental group testing, crowdsourcing, heat mapping and other metrics to enhance prioritized suppliers' presence on product information pages (PIP); leverage online reviews and Q&A to drive improvements on supplier product pages
• 10%-Category insights & strategy: collaborate with merchant to gain understanding of the supplier/line of business; analyze supplier/dept specific data to explain trends/impacts; build category knowledge to assist in identifying items and enrichments to prioritize in project work; promote supplier adoption for Q&A and seed programs
• Must be eighteen years of age or older
• Must pass pre-employment test if applicable
• Experience with data analysis
• Experience in Ecommerce, data management, process analysis and improvement
• Proficiency in Microsoft Excel and Access
• Strong decision making and problem solving skills
• Ability to handle and prioritize multiple tasks
• Strong organizational, analytical and customer service skills
• Positive, upbeat, can-do, professional and responsible attitude, independent and self-directed yet also team-oriented
• Manage the claims process for corporate clients
• Assist clients and brokers on coverage issues for Directors and Officers Liability, Errors and Omissions, Employment Practices, Fiduciary, and Fidelity policies
• Provide notice of new claims to clients’ primary and excess insurers
• Follow up for acknowledgment letters and coverage positions from insurers
• Request and provide status updates from clients to insurers
• Seek consent for retention of defense counsel and settlement opportunities
• Establish lines of communication between clients and insurance carriers through correspondence and conference calls
• Serve as a client advocate with the carriers
• Maintain adequate documentation on all transactions
• Maintain up-to-date records, including file maintenance and computer data maintenance
• Any and all other responsibilities as deemed necessary by supervisor to achieve the purpose of the job
• 3 years of experience in insurance industry or other claims/case load processing experience is preferred. Paralegal experience preferred
• Ability to handle multiple priorities and multiple deadlines. Strong verbal, written, and analytical skills

MYS Ctsm Kl-client Management Advocate Resume Examples & Samples

• Manual FX booking
• Preparing various trade’s settlement funding and routine client-focus monthly, quarterly, yearly reports such as tax reclaim and interest rates using provided/extracted data
• Pre-processing (authentication, callback) of manually initiated fund transfers and other manual instructions
• Corporate actions referrals

STS Advocate / Solution Contract Manager Resume Examples & Samples

• Knowledge of services contract fulfillment area and the connected aspects: systems/ tools related and IBM services language related, revenue recognition rule, contractual clauses interpretation, mapping client requirements with contractual clauses
• Minimum financial/accounting and local fiscal knowledge is needed
• The soft skills required: analytical and organized person, highly responsible, problem solving oriented and able to make quick connections, team player, communication and client relationship skills, able to work with various functions within IBM and cross-border
• English is a must
• Attend and speak at user groups, meetups, and conferences on topics that relate to containers and orchestration via Kubernetes
• Act as a goodwill ambassador to developer and partner communities
• Develop content including how-to articles, videos, and blog posts that demonstrates how to use the latest in technology trends (microservices, containers, orchestration, etc.)
• Enable Red Hat employees and the community to advocate on the team's behalf
• Assist users with technical issues via online chat (IRC) and forums
• Proven track record as a participant in multiple language, framework, or middleware communities
• Experience with speaking engagements at developer conferences, camps, and meetups
• Extensive background in carrying out initiatives, taking responsibility, meeting deadlines, framing challenging problems, and maintaining expert knowledge in multiple domains
• Advanced Linux skills are preferred, as well as a familiarity with PHP, Java, Ruby, or Node.js
• Ability to work with multiple operating systems (Windows, Linux, and OS X)
• Ability to pick up new technologies quickly; passion for staying up to date on industry trends in the developer space
• Passion for open source software
• Willingness to travel

Behavioral Care Advocate Telecommute Louisiana Resume Examples & Samples

• *This is a Telecommute / Work From Home position. Candidates must reside in the state of Louisiana***
• Make patient assessments and determining appropriate levels of care
• Coaches, provides feedback, and guides others
• Acts as a resource for others with less experience
• Master's Level Licensed Degree in Psychology, Social Work, Counseling or Marriage or Family Counseling OR Licensed Ph.D with minimum 2 years post-Licensure experience in a related mental health environment OR an RN with 2 or more years of experience in behavioral health. Licenses must be active and unrestricted
• Must reside in the state of Louisiana

Member Advocate Supervisor Resume Examples & Samples

• High Diploma or GED
• 3+ years of experience working with a Managed Care Organization, Health Insurer, or Healthcare Services
• 3+ years of experience Supervising or overseeing staff
• Ability to create, edit, save, and send documents or spreadsheets utilizing Microsoft Word and Excel
• Undergraduate Degree or Higher
• Sound knowledge of and experience with benefit plans and program requirements that are typical in Medicaid Managed Care Health Plan operations
• Ability to create simple Presentations in MS PowerPoint to be used to present data to management or customers without further editing
• 3+ years of experience in or exposure to Medicaid Managed Care
• 2+ years of experience with Health Plan Claims Systems
• Proficiency in MS Access to generate and edit reports
• Ability to convey complex or technical information in a manner that others can understand
• Excellent communication skills, including ability to communicate effectively with various levels of leadership, staff, internal and external constituents; including State partners
• Minimum one (1 year experience in a customer service environment)
• Basic Math and reading skills, legible handwriting and attention to detail
• Ability to work as part of a team and interact effectively with others
• Basic computer navigation skills
• Prior customer service experience
• Experience assist customers with order placement and troubleshooting
• Experience utilizing suggestive selling techniques and take advantage of up-sell opportunities when appropriate

Human Rights Coordinator Lead Advocate Resume Examples & Samples

• The OHR Lead Advocate is responsible for the management of provision of Special Assistance representation, advocacy in grievance, administrative appeal, and discharge planning processes; outreach and education to individuals applying for or receiving behavioral health services as a person with Serious Mental Illness (SMI) to ensure the understanding, exercising, and protection of their rights and receipt of needed services. Generally, the Lead Advocate staff will process the most complex cases, requests for assistance, and outreach assignments. This also includes a significant amount of systemic and contract deliverable work
• The OHR Lead Advocate supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
• Provides direct supervision to ten advocates that provide intensive advocacy by representing individuals with SMI identified as in need of Special Assistance in the services planning, discharge planning and administrative grievance and appeals processes
• Providing regular guidance to advocates and people in the community meeting Special Assistance cases with regards to problem resolution and advocacy strategies. This can include direct representation for short term assistance clients with more complex needs and intricate situations
• Promotes consumer rights protection through outreach, the distribution of educational materials and facilitation of group education in the community. This includes development of these materials
• Tracks advocate’s caseloads and productivity
• Completes weekly/monthly activity reports and database entries in a timely manner
• Three years direct supervisory experience (recent within past five years) with at least 5 direct reports. Have prior experience with a team of 10 or more
• Demonstrated knowledge of mental illness, effects, clinical interventions and service options
• Proficient knowledge of the service and discharge planning processes
• Demonstrated knowledge of consumer rights, Arizona Administrative Code, statutes, rules, regulations, policies that apply to Arizona’s public behavioral health system
• Proficient knowledge of the SMI grievance and administrative appeals processes
• Demonstrated knowledge of the basic structure and operation of the behavioral health system
• Demonstrated knowledge of the performance management (PM) model and continuous quality improvement (CQI) methods in a public health setting
• Problem solving, critical thinking and advocacy skills
• Effective oral communication skills, with both individuals and groups
• Case preparation and presentation
• Proficiency in written communication
• Supervision, leadership, team motivation and staff development
• Focus on collaborating with providers i for members with psychiatric and chemical dependency diagnosis
• Review member information and recommending appropriate levels of care
• Manage outpatient behavioral health cases throughout the entire treatment plan
• Independently Licensed Master's degree is required in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health
• Proficient Microsoft skills (Word, Excel, Outlook

Technology Advocate Resume Examples & Samples

• Experience with Windows IOS and/or Linux operating systems
• Demonstrates verbal and written communications skills
• Willingness to conduct technical demonstrations, lead meetings and briefings
• Lead and participate in creation of apps and demos
• Co-op or internship program enrollment is mandatory
• Experience with various programming languages
• Understanding of software engineering
• Understand Agile and Scrum development
• Knowledge of IBM products including Bluemix
• Knowledge of the software development cycle
• Ability to work on teams
• Gaining industry recognition and credibility as a regular attendee, panelist, and keynote speaker at meetups, technology conferences, trade shows and press events
• Delivering compelling presentations, product demos, sample solutions, and discussions to drive adoption of Docker and other container technologies in general, and Amazon ECS and Amazon ECR in particular
• Continuing to identify leads for potential partnerships and clients and assisting with presales support
• Collaborating with internal teams to define the product road map, market positioning, and developer program initiatives
• Creating screencasts, white papers and tutorials about emerging technologies and industry developments
• Maintaining a strong and credible presence in social media channels relevant to developers
• Working with your worldwide counterparts to share best practices and help build a best-in-the-industry evangelism organization
• The successful candidate has 3 to 5 years experience in software development or as a devops engineer
• Hands on experience with Linux containers, in particular Docker
• Superior oral and written communication skills
• The ability to work cooperatively with, and gain the respect of, software developers is a must
• A willingness to travel and the ability to work autonomously
• Masters degree or higher in computer science, engineering, or a related discipline
• Hands on experience with container management platforms
• Active contributor to open source projects
• The successful candidate has 5 to 10 years experience in software development, with special emphasis in distributed application development
• Bachelor's degree in computer science, engineering, or a related discipline
• Prior experience in product definition, bring-to-market strategies and setting an industry standard
• Order processing for electronic: (EDI; email; internet; KANA; fax); and phone orders
• Direct verbal and written communications with customers
• Process customer complaints through to resolution
• You should have minimum experience of 3 years in a “Customer Service” related roles across any Telecommunications, System Integrator industries or related field / industry
• You should have in-depth understanding of Telecommunication industry process. For example: Billing process, Customer Service
• You must be fluent in native Cantonese (read, write, speak) along with English (read, write, speak) – please note that this is an essential requirement to support our business needs and to service our language customers/clients in the APAC region especially in Hong Kong
• You will have a strong knowledge in Telecommunication product and service such as Network, Circuits, Colocations and Managed Services
• You must demonstrate a working knowledge of Microsoft Office tools i.e. Outlook, Word, Excel (Pivot Tables, Lookups and Filters), PowerPoint, etc..,
• You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency, drive and be change ready
• You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

Behavioral Care Advocate Resume Examples & Samples

• Focus on initial inpatient admission for psychiatric and substance abuse disorder members
• Making assessments and determining appropriate levels of care
• Obtaining information from providers on outpatient requests for treatment
• Managing inpatient and outpatient behavioral health cases throughout the entire treatment plan
• Administering benefits and reviewing treatment plans
• Applicant must be a U.S. Behavioral Health Professional (BHP) who holds an unrestricted license to practice independently or be a registered nurse (RN, LCSW, LMFT, LMHC)
• Master's degree in Psychology, Social Work, Counseling or Marriage or Family Therapy, Licensed Ph.D., or an RN, with 2 or more years of experience in behavioral health
• Licenses must be active and unrestricted in the State of New York
• Experience working with adults, children and adolescents with behavioral health needs
• Must live within a commutable distance (45 - 60 minutes) of Latham, NY
• Ability to work onsite in our Latham office Monday through Friday 8a-6p
• Ability to be on call 24 X 7 as needed
• 2 years of experience in a related behavioral health environment
• Basic Microsoft Word skills
• Ability to attend training the first 4 weeks of employment without needing time off. Training is onsite in our Latham office
• Managed care experience
• Certified Alcohol and Substance Abuse
• Dual diagnosis experience with mental health and substance use disorders
• Experience with transition age youth with behavioral health needs
• Experience with older adults with a MH condition or SUD
• Experience with Individuals with I/DD in need of BH services
• Experience with Individuals with a MH condition or a SUD and co - occurring chronic physical health conditions
• Experience with individuals with a SUD in need of medication-assisted treatment, including methadone and buprenorphine for opioid dependence

Contact Center Advocate Resume Examples & Samples

• Expert in problem resolution
• Thorough knowledge of products and services
• Excellent verbal/written/interpersonal communications
• Strong knowledge of Office products
• Self starter; able to work with little to no supervision
• Personal accountability
• Focusing on the customer
• Communication
• Learning agility
• Problem-solving
• Front office customer management
• Coordinates customer/TE Medical- relationship
• Supports the clear and effective communication of customer expectations to the organization, and demands accountability for performance to agree upon commitments
• Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood
• Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.)
• Takes complete ownership of problem resolution
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business
• Represents TE Medical capabilities to influence customer preferences to be compatible with TE capabilities
• Provides timely, accurate, complete responses to customer or sales inquiries. Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements. Creates and delivers presentations to customers on TE Medical capabilities and plans
• Minimum 5 years in sales, marketing, scheduling or customer service related position, preferably in a manufacturing organization or related technical experience
• BA or BS preferred
• Organizational: Strong organizational skills, ability to manage several tasks at once, ability to set priorities, time management, ability to lead meetings to drive action. Ability to develop project plans and lead teams to improve business performance
• Interpersonal: Customer focused, excellent oral and written communication skills, ability to work under pressure and maintain composure in sometimes emotional situations, team player, flexible and adaptable to changing conditions, positive and professional attitude, ability to develop strategies for handling complex customer issues and mentoring others in executing these strategies. Basic supervisory skills
• Technical: Knowledge of served market, products and key performance requirements for the market. Able to represent TE Medical capabilities within the market segment to customers. Ability to translate company goals to action plans for customer order management. Krowledge of materials planning, order management, account principles, ISO quality systems requirements and audit conformation to procedures
• Computer proficient (including word, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to interpret MRP system, EDI system. Ability to create high quality presentation documents

Medicare Member Advocate Resume Examples & Samples

• Advocate for member dental needs and services
• Educate members on dental terms, covered services and professional networks
• Help guide the members through the healthcare system within the dental space and assist in any plan overlap with Medical by transitioning the member to the appropriate Medical Advocate
• Partner with clinical program managers and care coordinators to resolve and remove barriers to care and access
• Support professional networks in coordinating access to (Out-of-Network) out of network care when appropriate
• Intervene with care providers (doctor's offices) on behalf of the member to assist in appointment scheduling or connecting with internal specialist for assistance when needed
• Recommend/refer cases to either UHC Dental Director or C&S or M&R for program exceptions based on clinical need or extraordinary circumstances
• Own any issue through to resolution on behalf of the member real-time or through comprehensive and timely follow-up
• Research complex issues across multiple databases leveraging cross-functional support teams to resolve member issues and/or escalations
• Provide education and status on previously submitted pre-authorizations and pre-determination requests
• Meet the performance goals established for the position in the areas of: clear communication, issue resolution, efficiency, member satisfaction, extra effort, patience and compassion
• Minimum 3 years of experience working in Managed Care/Healthcare Industries
• Minimum 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Minimum 1 year of customer service experience analyzing and solving customer problems
• Member/patient outreach experience
• Experience working with Microsoft Office Suite
• Must reside within 50 miles of UHC office
• Must be willing to work in office 4 days per week, with flexibility to telecommute for 1 day
• Knowledge of Medicare and Medicaid
• Experience working with elderly members/patients
• Ability to self-direct without manager over site

Bssp Corps Self-sufficiency Advocate Resume Examples & Samples

• High School diploma; preferred college degree and previous community service
• Excellent oral and written communication skills
• Willingness to take initiative to promote partnerships
• Relationship building, teamwork, and leadership skills
• Patience, willingness to learn, and open mindedness to differing perspectives and ideas
• Commitment to the mission of the project and its impact on schools and communities
• Listen to real needs of our customers and offer powerful solutions to get the job done the first time
• Review transactions, product services, and billing inquiries to nurture customer relationships on every interaction
• Deliver great customer care by responding to concerns regarding accounts in a fast paced, structured environment
• Produce extraordinary results measured by customer satisfaction, efficiency, and call quality
• Perform other duties assigned to you
• Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
• Able to influence, creative problem solve, and find customized solutions
• Flexible and adapt to change well
• Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
• Able to efficiently multitask
• 2+ years experience preferred
• Provides coaching and feedback to team members
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Supports team members to ensure they meet their performance goals, such as Quality, Adherence, Service Level and AHT
• Meet Quality, Productivity and Attendance requirements
• Extensive work experience, possibly in multiple functions. - Work does not usually require established procedures
• Coordinates others' activities
• Normal business hours - 8 hour shifts between 7am - 8pm M-F
• 1+ year experience in a Call Center Customer Service or Transaction Environment
• 1+ years experience in Health Insurance Industry, Healthcare, or Products and Services environment
• 6+ months experience as an E&I ADVOCATE
• Medical Claims Processing experience
• Prior Coaching experience
• Strong interpersonal and communication skills is required; i.e. communicating and leading coaching sessions
• Strong written and verbal skills
• Bachelor’s degree with a major in a related field and at least 5 years of Clinical Development experience
• Ability to work under pressure
• Strategic thinking and competence
• Ability to effectively manage multiple priorities

Provider Advocate Resume Examples & Samples

• Position will include up to 25% travel visiting providers and presenting at group meetings*
• Use pertinent data and facts to identify and solve a range of problems within area of expertise
• Investigate non-standard requests and problems, with some assistance from others
• Work exclusively within a specific knowledge area
• Provide explanations and information to others on topics within area of expertise
• Undergraduate degree or equivalent experience
• 2+ years of provider relations and / or provider network experience
• 1+ years of experience with Medicare and Medicaid regulations
• Ability to prioritize and meet deadlines
• Intermediate level of proficiency with MS Word, Excel, PowerPoint and Access

Consumer Advocate Int Resume Examples & Samples

• Acts/Leads with Human Sensitivity
• Displays Sensitivity to the Métier
• Interacts Effectively
• Achieves Results with Integrity
• College degree preferred
• A combination of education and relevant business experience will be considered
• Demonstrates expertise in the products, services, philosophies and culture within the Métier
• For PPD brands, valid Cosmetology License and hairdressing experience – 3-5 years
• Evening shifts

Wellness Recovery Care Advocate Resume Examples & Samples

• Manage mental health cases throughout the entire treatment plan
• Administer benefits and review treatment plans
• Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D.,
• 2+ years post - Masters experience in a related mental health environment

Patient Financial Advocate Resume Examples & Samples

• Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment
• Contacts insurance carriers or other sources and acts as an advocate for the patient
• Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved
• Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections
• Updates and correctly documents in appropriate computer systems
• Minimum four years previous experience in collection or other related experience with a bank, finance company or in a health care institution
• Experience processing medical insurance claims is helpful
• Note: An Associate's Degree in Accounting, Finance, or other related field may substitute for up to one year of the stated experience OR a Bachelor's Degree in Accounting, Finance, or related field may substitute for up to two years of stated experience
• Receive and review clinical assessments and certify levels of care
• Actively case manages chemical dependency and psychiatric cases by concurrently reviewing all levels of treatment from assessment through aftercare to resolution of treatment
• Discuss treatment plans with providers and negotiate changes as per Level of Care Guidelines, and the consumers needs and preferences
• Participate in staff meetings, case conferences, and in - service opportunities
• Consult with MD supervisor prior to any non - certification of treatment for inpatient care or with licensed clinical supervisor for any non-certification of treatment for outpatient care
• Consultations shall occur within one working day of the provider?s request for treatment certification
• Document clinical data and results of reviews
• Available for peer - to - peer consultation on a reconsideration within 1 working day of request
• Enter certification for treatment in timely manner (within 24 hours for inpatient cases and within 5 business days for Lower Levels of Care)
• Collaborates with Care Coordinators, Peer Support Specialists and Family Peer Specialists, providers, and community agencies and organizations to facilitate access to and transition between services
• 3+ years post - Masters (post BSN) experience in a related mental health environment
• Knowledge of the public sector
• Confer with customers by telephone to provide information about products or services, assist in billing inquiry, escalations and SLA claims
• Educate and promote customers to leverage Verizon’s online capabilities
• Contact key customer periodically (as determined) to maintain a connection to stakeholders and ensure their details are regularly updated in systems
• Participate in Verizon’s GOLD program which provides an opportunity to grow our business with existing customers
• Ownership on appropriate changes to resolve customers' problems
• Record customer interactions or transactions, such as details of inquiries, complaints, comments and actions taken
• Resolve customers' billing disputes by performing activities such as logging billing inquiry requests and working with the backend teams to resolve the issue
• Other responsibilities include updating internal systems for changes to customer address, points of contact, submitting change requests and service discontinuance orders
• Recommend improvements in products, service, or billing methods and procedures to prevent future problems
• Work closely with the Client Partners (Core Sales team) and Customer Service Managers to understand account strategies and participate in driving that strategy
• Contact customers to respond to inquiries or to notify them of SLA claim investigation results or any planned adjustments
• You should have a bachelor’s degree or equivalent professional qualification
• You should have minimum experience of 1 year in a “Customer Service” related roles across any Telecommunications, System Integrator industries or related field / industry
• You should have in-depth understanding of Telecommunication industry process. For example: Billing process
• You must be fluent in native Japanese (read, write, speak) along with English (read, write, speak) – please note that this is an essential requirement to support our business needs and to service our language customers/clients in the APAC region especially in Japan
• You need to be proficient in data mining using tools such as SAP, Siebel and/or SalesForce.com (SFDC)
• You must demonstrate a working knowledge of Microsoft Office tools i.e Outlook, Word, Excel (Pivot Tables, Lookups, Filters), PowerPoint, etc
• You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive
• The core competencies, universal competencies and organizational expectations are all essential functions requiring physical or mental skills and abilities fundamental to the position
• Demonstrates Commitment to Customers
• Is aware of different customer needs/desires
• Takes action to meet customer needs/desires with respect to customer diversity
• Helps improve processes to meet customer needs
• Suggests and acts on ideas to improve overall customer service
• Respects confidentiality and shares information with only those that need to know
• Knowledge of different cultural group’s needs and desires
• Customer service knowledge and skills
• Process improvement skills
• Knowledge of confidentiality policy
• Demonstrates Commitment to Fellow Employees
• Seeks to understand and value differences between employees
• Treats other employees with dignity and respect
• Demonstrates open, honest communication and behavior
• Resolves conflict in a positive manner
• Contributes to the productivity of the workgroup
• Time management skills
• Demonstrates Commitment to Fairview
• Lives the values of dignity, integrity, service and compassion
• Supports the mission/vision
• Speaks positively about Fairview
• Chooses to make Fairview a better place
• Knowledge of Fairview values
• Knowledge of Fairview mission and vision
• Completes all initial and annual required learning relevant to the role
• Complies with all relevant laws, regulations, and policies
• Contributes to a safe work environment

Regional Site Advocate Europe Resume Examples & Samples

• Serve as a professional, competent and reputable Vertex representative in direct interaction with clinical trial investigators and academic institutions on all activities related to study execution
• Dedicated to serving as the key point of contact for sites for any operational issues that are not rapidly resolved through established pathways
• Establish continuity for sites involved in multiple studies/programs
• Navigate within Vertex and vendors to identify root cause and to expedite resolution of the issues
• Identify opportunities for process improvements to achieve better results in study execution
• Key decision maker in country/site selection activities, representing regional insight and interests in collaboration with Medical Affairs
• Lead Vertex study team to achieve recruitment and study execution goals
• Partner with the Medical Science Liaison, identify new sites and assess capabilities for participation in Vertex clinical studies
• Stay abreast of regulations and industry trends and proactively prepare to maintain compliance
• Leverage in-depth understanding of local regulations and trial implementation pathways to ensure streamlined site start-up
• Position can be based anywhere in EU*

Utilization Review Care Advocate Resume Examples & Samples

• Developing discharge plans
• Independent management of daily caseloads, collaborating with other clinicians and MD's
• 2+ years post - Masters experience in residential, inpatient and/or partial treatment programs

Production Support Advocate Resume Examples & Samples

• This position requires a high school diploma/GED equivalent
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
• A minimum of three years of experience
• Specialized or formal vocational manufacturing project management or operations management training/courses
• A working knowledge of principles and concepts of Lean Manufacturing (ABS)
• Proficient in MS Office Suite (Word, Excel, PowerPoint and Access) and MS Outlook
• Ability to interpret, analyze and compile data in a user friendly format

Area IT Advocate Resume Examples & Samples

• We are looking for an IT Advocate to service, troubleshoot and maintain our IT needs in the Texas and Oklahoma Area. This area consists of Dallas, Fort Worth, Lubbock, Houston, Austin, San Antonio, McAllen, Tulsa and Oklahoma City. The successful candidate can reside in any of these locations. Some travel will be required
• Order computers for new hires with correct imaging (Service/Sales/Design)
• Liaison to Corporate IT for the Area
• Laptop/PC repair and set up
• Maintain building Infrastructure
• Install and maintain network
• Install and maintain hardwire and routers
• Maintain Wireless Network
• Install and maintain printers / plotters
• Order, set up and troubleshoot IPhones and Company Apps
• Maintain building phone systems—Voice over IP system, changes, reprogramming, hardware
• Maintain SharePoint site for Area
• Manage Asset inventory and active directory
• Manage access requests for Area employees
• Other tasks as required

Healthcare Advocate Resume Examples & Samples

• Function independently, meeting with physicians to discuss OPTUM tools and programs focused on improving the quality of care for Medicare & Medicaid Advantage Members
• Utilize data analysis, identify and target providers who would benefit from our Medicare & Medicaid Risk Adjustment training and documentation / coding resources
• Educate providers on how to improve their Risk Adjustment Factor (RAF) scores, which measure their patients' health status
• Undergraduate degree
• 3+ years of experience working in the health insurance or health services industries
• Knowledge of Managed Care and Medicare programs
• Strong influencing and negotiation skills
• Results-orientation; must be self-motivated and goal oriented and able to work under ambiguity; good work ethic and desire to succeed
• Strong process and project management skills
• Ability to work independently and remain on task; ability to prioritize and meet deadlines
• Intermediate (or better) level of proficiency in MS Excel skills
• Ability to travel as necessary; daily travel within the designated market area and possible monthly travel outside their designated market
• Associate's degree or equivalent work experience. Bachelor’s degree preferred
• Generally 3 years of related experience (sales or service)
• Strong organizational, presentation, and problem solving skills
• Demonstrated experience with verbal and written communication
• Business and Financial acumen
• Ability to communicate with multiple levels of leadership
• Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
• Consult with and Educate providers on how to improve their Risk Adjustment Factor (RAF) scores, which measure their patients' health status
• Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and hospitals
• Develop comprehensive, provider-specific plans to increase their RAF performance and improve their coding specificity
• Provide training to provider groups on Medicare Advantage, quality measures (HEDIS) and risk adjustment
• Coordinate risk adjustment chart reviews with capitated or risk share providers
• Work with providers to break down barriers for chart review participation
• Facilitate and educate providers on RADV, and data validation audits
• Maintain an office in the home, and will travel regularly to provider offices
• Undergraduate degree or equivalent relevant work experience
• 3+ years of network management, pharmaceutical sales, provider data, contracting, coding, nursing or consulting experience
• Excellent oral and written communication skills (ability to communicate effectively with various levels of leadership and experience giving group presentations)
• Knowledge of Risk Adjustment
• Ability to travel within assigned territory (day trips) 30% of the time

TSS Business Partner Client Advocate Resume Examples & Samples

• Non-incentive based role responsible for a variety of revenue renewal capture, complex pricing / contract delivery and BP CSAT within a team based national role and opportunities within an assigned set of Business Partners
• Engage and assist with daily BP sales opportunities. Track down/close all renewal and warranty exit opportunities with assigned BP accounts (daily)
• Attend and actively participate in weekly sales cadence meetings with management to forecast and track your opportunity progression
• Focal for ensuring BP education and execution of latest sales, offering solutions/promotions and policy changes
• Role is based out of Saint John, NB Or Florenceville, NB
• University Degree. Business, Math, Statistics, Engineering
• Fluent Language and Writing Skills with both English
• Proficient user of Excel/spreadsheets, Word, PowerPoint
• Number of years of experience: 1year
• Strong leadership skills and the ability to multi-task within a dynamic workplace
• Excellent time-management skills and the ability to deliver quality results with an aggressive timeline
• Highly driven and self-motivated individual with a passion to succeed

Tricare RN Behavioral Care Advocate Resume Examples & Samples

• *This is an office position located at 2222 W. Dunlap Ave. Phoenix, AZ***
• Educating and supporting the individual through telephonic assessment and expert clinical disease management interventions
• Evaluating delays in care, coordinates with Utilization Management team facilitating discharge planning, and arranging for alternative care services to facilitate timely and appropriate discharge
• Assess and interprets beneficiary needs, gaps, and requirements related to his / her disease condition
• Develops DM care plan in collaboration with beneficiary / caregiver / provider in order to promote optimal health
• Collaborates with specialists, physicians, and medical directors to provide the necessary care and cost efficient care for the beneficiary related to their disease condition
• Assesses the effectiveness and quality of services provided related to clinical, functional, and outcomes
• Adheres to all ethical, legal / regulatory and accreditation standards
• Consulting with colleagues on Bio / Psycho / Social assessments and service plans in a multidisciplinary team
• Current, unrestricted RN license in the state of Arizona
• 3+ years of Inpatient or Outpatient Behavioral Health experience
• Telephonic experience required i.e. phone triage, crisis line, disease management or case management
• Intermediate level of experience with Microsoft Word; Windows environment and toggling between multiple screen while typing and talking on the phone
• Intermediate level of knowledge doing Internet searches
• United State Citizenship
• Case Management Certification (CCM) preferred or may obtain within 18 months
• Prior disease management experience working with Depression / Anxiety patients
• Strong organizational skills and ability to multi-task
• Prior military case management program experience
• Design individual prospect sales strategies and develop unique prospect programs
• Identify and close potential cross-sell opportunities
• Regularly contacts existing clients to ensure quality service is being delivered
• Negotiates responsive programs and service agreement rates
• As client advocate oversee, appropriate procedures for claims administration and loss prevention activity
• 25 years of relevant work experience
• Must have technical knowledge of product area or industry
• Creative application of products, markets and alternatives
• Ability to work well with others and provide assistance cooperatively and courteously

Telephonic Care Advocate Resume Examples & Samples

• *This is a telecommute role based in Ohio***
• Provide telephonic care management to highly vulnerable Medicaid members living in Ohio
• Offer members health and disease education, and empower them to actively participate in their care
• Consult with members on their medications, review their care plans, address their home care needs and connect them to community resources
• Collaborate with providers, such as primary care physicians, home care providers and behavioral health treatment agencies to ensure there are no gaps in care
• Use strong communication and organizational skills to educate members, and prevent costly gaps in service
• Master's degree behavioral health OR Bachelor's Degree Nursing (BSN) OR Doctorate - degreed Psychologist
• An active, unrestricted State of Ohio professional license in one of the following
• Experience working with the dual eligible Medicaid/Medicare population
• Leads the support processes around managing Aging Orders in order to improve the Service Recovery experience; Leverages Aging Order Reporting tool
• Acts as the single point of contact for customer replacements as a Service Recovery resolution; evaluates entire service event history to determine best Customer experience and financial outcome for Service Recovery events
• Ability to use common computer applications, web based systems and Microsoft Office products
• Ability to handle multiple tasks in a fast paced environment, solve problems and follow directions
• Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses)

Client Advocate, Team Lead-pardot Resume Examples & Samples

• Provides daily direction and communication to the team so customer engagements are managed in a timely, efficient and knowledgeable manner
• Manage, motivate, and develop client advocates in job performance and career growth
• Track performance metrics to ensure team is meeting productivity goals
• Serve as a primary contact between client advocates and management to ensure all policies and procedures are implemented and maintained
• Focus on removing obstacles to team success and client growth
• Lead/sponsor key team initiatives to drive operational efficiency
• First tier for Advocate escalations for review and next steps

IT Client Advocate Optumrx Resume Examples & Samples

• Advocate for the client, cradle to grave across all technology teams on all issues and requests that impact their assigned clients
• Being a liaison between client representatives and IT ensuring client requests meet service level agreements and performance guarantees
• Escalating issues to ensure client expectations are met
• Working with stakeholders to understand regulatory implications and track compliance requests
• Tracking progress on client requests through the IT lifecycle
• Supporting RCA/CAPA processes for client issues
• Reviewing and analyzing client issues and requests
• Producing metrics and reports around client issues, requests and RCA/CAPA
• Bachelor's degree in a technology based field
• 2+ years of experience with IT practices like ITIL, CMMI
• 3+ years of project management experience
• 3+ years of experience working together with IT and business partners to meet client objectives
• RCA/CAPA experience
• Demonstrated Six Sigma or other process improvement experience
• Previous experience working directly with clients
• Experience working as a liaison between IT and Business Groups
• Experience in the health care or medical service industries

Sigdev Advocate Resume Examples & Samples

• Ten (10) years of experience supporting positions and projects of similar size and scope. BS degree can count towards 2-3 years of experience
• A minimum of five (5) years collection experience with directly related, hands on experience in SIGINT system and subsystem level tasking, configuration, normalization, survey, equipment configuration, basic signal analysis, interpretation of system health indications and parameters and routing processes
• Candidates should have no less than five (5) years within the past seven (7) configuring and tasking in two of the customer specialization areas below

Pre-sales Technical Advocate Resume Examples & Samples

• Select together the key focus areas or development needs of the partner to drive growth
• Establish Technical Enablement Plans for the partner addressing new solution areas, such as Object Store, and technical skill gaps
• Deliver or facilitate briefings/demos on IBM strategies and solutions
• Support the sale of “first of a kind” solutions while providing skills transfer to the partner
• Escalate and resolve critical technical sales support issues needed to progress sales opportunities
• At least 5 years’ experience in Software Defined Storage for IBM and/or industry offerings, such as ViPR, Elastic Cloud Storage, ScaleIO
• At least 5 years’ experience in storage abstraction, provisioning, orchestration, protection in a virtualized storage environment
• At least 2 years’ experience in design skills for both on premise, Cloud, and hybrid cloud storage solutions, that integrates storage hardware with Software
• Understanding the difference between Block, File, and Object storage, and how they should be positioned for various workload
• At least 5 years’ experience in the design/engineer or pre-sales experience in IBM Spectrum Protect (Tivoli Storage Manager), or, other Enterprise level data protection, data recovery, and disaster recovery application and/or VTL appliances
• At least 5 years’ experience in IBM Spectrum Control (Tivoli Productivity Center), or other Storage Resource Management products
• At least 5 years’ experience in design and manage storage in a virtualized environment, using IBM Spectrum Virtualize (SAN Volume Controller),
• At least 5 years’ experience in working with Parallel File Systems, such as IBM Spectrum Scale (GPFS)
• At least 2 years’ experience in Cloud Object Storage, preferably with IBM Cloud Object Storage (Cleversafe

Human Rights Advocate Resume Examples & Samples

• Provides outreach and education to individuals applying for or receiving behavioral health services as a person with Serious Mental Illness (SMI) to ensure the understanding, exercising, and protection of their rights and receipts of needed services
• Conducts screening by telephone and occasionally in the field
• Promotes consumer rights protection through outreach, the distribution of education materials and facilitation of group education in the community
• Complete weekly/monthly activity reports and database entries in a timely manner
• Proficient experience with rules, statutes, and regulations that define the standards of care applicable to the behavioral health system
• Demonstrated experience in problem solving and advocating consumers’ rights; strong negotiation skills including but not limited to collaborative communication
• Proficient knowledge of the SMI grievance and administrative appeal processes
• Effective oral and written communication skills with both individuals and groups
• Proficient knowledge of the basic structure and operation of the behavioral health system
• Requires possession of and ability to retain a current, valid state-issued driver’s license with less than 6 points
• Two years of experience in behavioral health; preferably in the context of the delivery of service in the public behavioral health system in Arizona
• One year experience in the provision of advocacy
• Bi-lingual in English and Spanish

Oncology Nurse Advocate Resume Examples & Samples

• Licensed Registered Nurse with a valid, active state (any) RN license, required
• Bachelor of Science in Nursing (BSN) degree required
• Minimum of three years direct patient care experience, required
• Minimum of two years Oncology nursing experience within the last five years, working directly with cancer patients, required
• Excellent verbal, telephone communication and written skills required
• Demonstrated competency using information technology, PCs and databases
• Ability to collaborate with a team of healthcare professionals
• Ability to follow a clearly defined protocol outlining what action to take depending on the patient experience reported
• Knowledge of oncology treatments, and side effects of related therapy methods
• Ability to perform nursing assessments, patient triage and referrals over the phone
• Ability and experience in documenting patients’ progress
• Ability to conduct patient teaching
• Experience with patients in all stages of cancer
• Good at building a strong rapport with any patient; personable
• Ability to utilize an empathic and caring approach
• Good problem solving and decision-making
• Good time management skills
• Good organizational skills
• Experience providing medical information and customer service to patients and healthcare professionals over the phone strongly preferred
• Previous experience in a call center environment desirable
• Fluent Spanish language skills desirable
• Oncology Certified Nurse (OCN) certification desirable

Consumer Advocate Resume Examples & Samples

• Field phone calls for High Performance Marketing. Qualifies leads and gathers pertinent contact and case information
• Connects potential clients with offices within the TA network that represent the caller’s zipcode
• Fields calls as a Virtual Receptionist for attorneys. Gather’s pertinent contact and case information from callers
• Schedules appointments according to attorney instructions
• Provides information to callers such as directions to the office, consultation costs, fax and phone numbers, email addresses and staff/personnel listings
• Follows attorney instructions for each office and transfers/submits messages/provides info accordingly
• Submits all calls with detailed, accurate and complete notes to assist the attorneys
• Adheres to schedule
• Acts as the face of the company by interacting with both TA’s clients as well as callers who need legal services
• Maintains a professional and courteous demeanor at all times
• High School Diploma or equivalent. Prior customer service or telecommunications experience is helpful

Cook-advocate Sherman Hospital Resume Examples & Samples

• Sets up and breaks down work stations
• Maintains a clean and sanitary work station
• Cooks and prepares food according to production guidelines and recipes
• Knowledge of food product, identification, and acceptable level of food quality
• Ensures food is stored at the appropriate temperature for the appropriate length of time and follows all food safety standards
• Completes daily temperature logs
• Must know methods of food preparation, cooking times, and portion sizes to ensure food is prepared in prescribed manner
• Evaluates food quality and preparedness by tasting
• Cuts, trims, bones, and carves meats and poultry for cooking
• Responsible for using correct portions when cutting, preparing, and serving items
• Cleans and sanitizes work areas, equipment, and utensils
• Assists in other areas as needed
• Adheres to weekly/monthly cleaning schedules as posted by management
• Oversees all operations (full time attendant) in Physicians lounge
• Good interpersonal skills and the ability to work in a team environment
• Excellent customer service
• Minimum 1½ years experience in the food service industry as a cook
• The ability to safely operate all kitchen equipment
• The ability to read and follow recipes
• Serve Safe Certified
• High School Education or equivalent
• More than 3 years experience in the food service industry as a cook
• This is a telecommuter role and will need to be located in Missouri -- Maryland Heights / St. Louis area preferred
• Act as the liaison between the provider, members, and client
• Handling high level escalations
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• 2+ years of professional experience in healthcare or dental related industry
• 2+ years of Medicaid experience
• 2+ years of experience with healthcare contracts and / or provider relations

Developer Advocate Engineering Resume Examples & Samples

• Connecting with developers, both to share knowledge about Spotify Platform and to bring back feedback from the community about our platform and developer resources
• Sharing their experience with the community through speaking, writing and active participation in developer events
• Helping make Spotify platform simpler and better to use for developers by improving and maintaining our Platform’s developer resources, including our developer site and tooling
• Exploring cutting edge technology in software development, not only, but primarily related to Spotify platform

Member Advocate Resume Examples & Samples

• 1+ years of Telephonic Customer Service experience
• 1+ years of experience working in an office environment using the telephone and computer as the primary instruments to perform the job duties
• Knowledge of Medical Terminology/Coding (ICD-9 and CPT)
• Experience using a computer and Microsoft Office (Word, Excel and Outlook)
• Available to work overtime as needed
• Professional Medical or Healthcare experience
• Bilingual in English and Spanish
• Experience working in a high volume Call Center
• Managed Care experience with knowledge of Community-based programs
• Knowledge of Medicaid and Medicare

Behavioral Care Advocate Telecommute Wisconsin Resume Examples & Samples

• *This is a Telecommute / Work From Home position with some field based potential. Candidates must reside in the state of Wisconsin***
• Applicable clinical experience
• Behavioral Health experience
• Care Coordination experience

Gaming Developer Advocate Resume Examples & Samples

• 1-3 years of strong software design & development experience in C++
• Relevant work experience, including hands-on software development experience for PC/Device hardware a major plus
• Fluent in Windows (C++/Win32/Visual Studio)
• Outgoing personality
• Passion for PC gaming
• Detail oriented with the ability to keep track of multiple issues simultaneously
• BS/BA in Computer Science or equivalent technical field
• Presentation and public speaking skills a plus
• Graphic design skills a big plus

Technical Client Advocate Resume Examples & Samples

• Provide explanations and create detailed action plans for the PM customer that include coordinated issue resolution across internal teams, behavioral modification, and/or technical instruction/training, depending on the scenario
• Implement proactive issue solutions for target IPM customers, in coordination with Sales, software partners, Integrated Solutions, and Product teams
• Offer process feedback and actively participate in continuous improvement initiatives

Consumer Small Business Advocate Resume Examples & Samples

• Capturing Insights from our customers and partners in Consumer and Small Business. Seek to understand their perspectives and perceptions of our brand, services and products from a variety of formal and informal listening posts including surveys and interviews
• Engage with stakeholders across all functional areas (e.g. Sales, Marketing, Tech Support) of Dell to understand their business objectives & supporting requirements
• Manage a portfolio of Transformation programs, projects & recommendations focused on addressing our prioritized improvement opportunities which often directly impact the company’s strategic planning
• Review with the stakeholder community with recurring customer feedback data and provide ongoing best practices towards improving the overall customer experience
• Track and analyze customer satisfaction issues and apply root cause analysis to identify remedies that will prevent future issues
• Escalate issues that cannot be solved to the team’s Director for guidance and assistance to resolution
• Research industry best practices and recommend opportunities for continual improvement
• Designing and implementing customer loyalty programs and a variety of support tools and channels
• Serve as a subject matter expert around latest trends as well as proven practices related to customer experience, and will facilitate change in the hearts and minds of leaders and employees to implement CCO related initiatives
• BA / BS degree, MBA a plus
• Prior work in analytics and/or NPS (Net Promoter Score) preferred, but not required
• Eight or more years (8+) working in small teams and influencing large teams in a matrix managed environment; progressively responsible program/project management experience
• Experience in managing and driving simultaneous work efforts
• Strong business acumen coupled with outstanding execution skills to drive projects to timely completion
• Effective oral, written and interpersonal communication skills, with strong presentation skills
• Must be a self-starter, motivated individual who works well under pressure
• Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
• Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment
• Effective communication skills with all levels of management, including the ability to influence at the executive level
• Proven track record of delivering results above expectations
• Non-incentive based role responsible for a variety of revenue renewal capture, complex pricing / contract delivery and BP CSAT within a team based national support role. opportunities within an assigned set of Business Partners
• Is the best of breed with expertise in all available BP maintenance offerings and creating/implementing new efficiencies within existing processes
• Improve/maintain relationships amongst a variety of Business Partners to drive OI for MVS growth
• Leverage BP intelligence and field knowledge to draft quarterly promotions and new offerings
• Role is based out of any IBM office in New Brunswick

Supervisory Associate Advocate Edca Central Resume Examples & Samples

• 1 to 5 Nights per month
• Knowledge of management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight
• Ability to plan, direct, and evaluate work of subordinate managers, employees, and/or others
• Comprehensive knowledge and understanding of appropriate operations, policies, applicable laws, regulations, rules, practices and procedures specific to and/or directly related to the position being filled
• Knowledge of administrative, employment, budget and fiscal methods used in establishing and maintaining an organization
• The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-timework; part-timework is considered on a prorated basis
• Security Clearance

Telephonic Nurse Advocate, RN Resume Examples & Samples

• Current and valid, unrestricted RN License in the State of AZ
• Proficient in multi - tasking and navigating multiple computer programs simultaneously while talking on the phone
• Training schedule: you must be able to attend 16 week training class (training hours are 8:00 am - 4:30 pm Monday - Friday), starting your first day of employment
• 2+ years of experience as an RN (Hospital, Clinical, Call Center, Physician’s Office)
• Bilingual fluency in Spanish

Healthcare Market Advocate Resume Examples & Samples

• Functioning independently, travel throughout a defined territory in the state of AZ to meet with medical groups and providers to discuss OptumInsight tools and programs focused on improving the quality of care for Medicare Advantage and Medicaid Members
• Utilizing data analysis and consulting skills, identify deficiencies in physician encounter submission processes and develop comprehensive, provider - specific plans to increase encounter submission rates and accuracy resulting in improved outcomes and RAF performance
• Train providers on our Clinical Initiatives and Risk Adjustment programs and tools, and work toward the adoption of these programs in to their practices
• Individual will maintain an office in the home, and will travel regularly to provider offices
• 3+ years of healthcare or managed care experience
• Intermediate level of experience in healthcare network management, contracting and / or a group provider relations role
• Intermediate level of experience in network development
• Intermediate level of experience in medical reimbursement methodologies
• Previous Tier 1 provider group experience
• 3+ years of experience making presentations and demonstrating training in front of an audience
• Intermediate level of experience in MS Excel, Word and PowerPoint
• Advanced communication skills required including ability to communicate effectively with various levels of leadership
• Individual must have a reliable car; Mileage is reimbursed
• 3+ years of experience interacting with providers
• 3+ years of experience with analysis of healthcare data
• Assists enrollees with appointments
• Liaison with other case managers and UM staff to help coordinate services and treatment
• Manages the aftercare follow - up of identified high risk enrollees (manages follow - up calls / outreach and documentation)
• Attends rounds with clinical team
• Independent, active and unrestricted Mental Health License to include PsyD, LP, LPCC, LISW, IMFT or RN in the state of OH
• 2+ years of experience in a related mental health environment
• 1+year experience working with Medicaid population
• Proficient computer skills and good working knowledge of Microsoft Word and Excel

Student Support Advocate Resume Examples & Samples

• Strong presence and high expectations for all students
• Find joy in working with our most challenging kids in their most challenging moments
• Ability to maintain sense of calm no matter the circumstance
• Commitment to KIPP NJ and our vision
• Discretion (especially given the sensitive nature of this role)
• Ability to self-monitor and hold self accountable to a challenging schedule
• Flexibility with schedule and attendance at all school events, dates
• Serve as first responder for emergent calls/texts and/or office referrals
• Determine whether to remove the child from the classroom or whether to support the child in continuing in the classroom
• Use a variety of strategies to calm and re-center the student, as needed
• Assist the student in reflecting on his/her actions when ready
• Collaborate with principal to determine and administer consequences for scholars; contact families and send teacher follow-up communication
• Be present in classrooms with struggling kids to give real time coaching to the child and the teacher
• Observe and give teachers feedback around culture in all spaces/forums
• Record and track time to spot trends and more effectively and proactively target individual students
• Support a number of Tier 2 (plus) plans for specific students
• Set up regular communication systems with families
• Proactively engage small groups daily to work proactively on self-regulation and positive relationship building (games, sensory breaks, etc.)
• Attend all staff PD afternoons
• Obtains and evaluates the financial status of the patient, including demographic and financial information
• Discusses and arranges payment options and initiates the charity application process if appropriate
• Collects co-pays, deductibles, and non-covered expenses prior to discharge or when applicable
• Analyzes and corrects payor codes on all accounts from which payments are received and adds payor information to the account in all necessary systems
• Identifies and verifies liable parties/insurance carriers by appropriate financial class and payor plan
• Acts as a liaison between the patient and/or family and the government agencies and Patient Financial Services department
• Ensures departmental functions are coordinated with other agencies, physician's services and internal and external departments to ensure customer needs are being met
• Achieves specific revenue cycle targets and goals as outlined in monthly performance scorecard
• 2 years of related college coursework, or 2 years of additional experience in related field
• 2 years of experience in healthcare financial or medical assistance program
• College degree in related field preferred
• Experience in admitting, billing, or health insurance industry
• Knowledge of Microsoft Office and 40 wpm typing
• Knowledge of all Federal and State Programs and ability to interpret to the patient Federal and State policies to assure legal compliance
• Knowledge of legal documents, full disclosure laws, credit analysis, and the fair debt collection practices preferred
• Passing grade in medical terminology class, 6 months experience in a medical office setting, or passing score on INTEGRIS medical terminology test
• Under limited supervision, responsible for remote service account management in a set of assigned accounts
• Responsible for developing and maintaining relationships with and on behalf of the customer. This may include people in different departments in-and outside of IT, and it may vary by assignment
• Develop and lead monthly business reviews to customers via teleconference. These reviews will include, but are not limited to, SR history, outstanding service requests, contract status, site information updates, connectivity status, microbe levels, technical advisories, planning & coordination of resources, and planned activities. This individual will also be responsible for analyzing the data and providing detailed recommendations based on the data presented
• Responsible for managing all complex service matters, including open SR's with a high importance on Sev 1's to ensure that the correct business units are assigned and responding in a timely manner
• Responsible for ensuring that the value-add of the program and their service are communicated and accepted by customers
• Work in a highly-matrixed environment and develop relationships across EMC to provide the best possible customer experience

Family Caregiver Advocate Resume Examples & Samples

• Behavioral Health professionals encouraged to apply**
• Participates in internal and external focus groups to inform the family caregiver program
• Builds relationships with external family caregiver and advocacy community groups
• Develop and implement the family caregiver program for those family caregivers who support the SCO membership, in collaboration with clinical staff and executive leadership
• Increase awareness of caregiver support tools internally and with external parties
• Navigate within UnitedHealth Group to collaborate and discover best practices
• Lead caregiver support group and educational programs
• Develop resource tools for family caregivers
• Collect and analyze caregiver input to inform the family caregiver program
• Create resources to support clinicians in supporting family caregivers
• Presenting to internal and external stakeholders
• Willingness to travel within Massachusetts
• Assist in bringing member issues to resolution
• Participate in activities to drive member satisfaction
• Serve as liaison between members, caregivers and internal business leaders to ensure mutual understanding of needs and clear expectations by all stakeholders
• Assist consumer advocacy team with ad hoc issues as needed
• Bachelor’s Degree or higher
• Proficiency in Microsoft Office Suite: Excel (create and modify spreadsheets), and Outlook (create, manage, and sort email and calendar)
• Master’s Degree (or higher) in Social Work, LICSW, or in a health related field
• Experience working with MA Medicaid/Medicare programs
• Proven track record of building and maintaining community based relationships
• As a member of the Customer Care Team, you will be responsible for delivering high quality customer service via our phone (approximately 70% of day), email (approximately 20% of day), chat and social media (based on business needs) support channels
• Handle customer issues using our support tools (Zendesk and Talkdesk)
• Triage issues and escalate them when necessary
• Develop and maintain expertise across a range of subject areas, gaining sufficient familiarity with product offerings and processes to be able to process customer requests accurately and efficiently
• Document customer issues
• Continuous improvement of our self-service portal and knowledge base
• Motivated self-starter
• Excellent customer-facing while having grace under fire...not real fire, but like, you know
• Passion for helping others and creating customer support experiences that wow users and create loyalty
• Customer support experience in a high-volume environment and familiarity with Zendesk
• Must have strong problem-solving and analytical skills
• Must have excellent communication and writing skills
• Ability to troubleshoot problems from an end-user perspective
• 2+ years experience in a call center or in a Customer Care/Support role

Provider Advocate State of Kansas Resume Examples & Samples

• Investigate non - standard requests and problems, with some assistance from others
• Prioritize and organize own work to meet deadlines
• This is a telecommuter position, but employee must be located close to Overland Park, Kansas in order to meet at the office for meetings
• Undergraduate degree or equivalent work related experience
• 2+ years of experience in a customer service / customer relations related role
• 2+ years of professional Provider Relations experience ( healthcare or dental industry)
• Intermediate level of knowledge with MS Excel
• Ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• Ability to establish rapport and work well with others
• Ability to travel 50% within the state of Kansas
• 2+ year of Medicaid experience
• Strong customer service skills

GFS PRM Process Advocate & Super Champion Resume Examples & Samples

• Represent division /region business needs
• Advocacy: business requirements reflecting business strategies & partner journeys
• Design support with global process support for any specific adaptations
• Change Control Board/Governance review and prioritize requested enhancements
• Represent PRM back to the division/region
• Release details, roadmaps
• Guidance & Trainings
• Process performance results
• PRM Channel, Account & Program Administration
• Create new Global Portal pages
• Create and maintain Global Program configurations
• Create and maintain Country channel configurations
• Provide Level 2 PRM Configuration & Administration Support to PRM Champion community
• Solid understanding of business needs: Experience in Channel management is strongly recommended (not necessarily services)
• Strong knowledge of digitization & technology: bFO expertise is mandatory
• Can convert global process strategy to local adaptation
• Process thinker
• Ability to work in global / multicultural environment

Provider / Member Advocate Resume Examples & Samples

• Concierge service for medical plan participants
• Help with scheduling procedures, as well as pre and post-operative appointments
• Assistance with participant travel arrangements and travel reimbursements

Patient REP Advocate Resume Examples & Samples

• Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
• Bachelor’s Degree in Business Administration, Marketing and/or related field or equivalent experience
• 3 – 5 years of experience in healthcare finance administration
• 2 – 3 years supervisory experience in Federal, State and Local government programs
• Working knowledge of healthcare products

After Hours Personal Advocate Resume Examples & Samples

• Within a call an advocate may
• Register participants in the intake system and opens case files
• Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available
• Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns
• Provide participants with names and phone numbers of nearest providers
• Multi-task by maneuvering through various computer programs and screens
• Assisting less seasoned peers by helping answer questions

Personal Advocate After Hours Resume Examples & Samples

• The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services
• Developing an action plan for professional development
• Actively engage with customers in a positive, professional and empathic manner = 100 % goal
• Adhere to a pre-determined daily schedule = 92% goal
• Be professional and communicate effectively with internal and external matrix partners = receives consistent positive feedback

Retail Sales Advocate Cricket Wireless Resume Examples & Samples

• Multi-task in a fast paced team environment
• Educate and engage customers through product demonstrations
• Ability to complete all paperwork completely, accurately, in a timely manner
• One of more years of sales experience in a quota driven environment

Divisional VP, Benefit Advocate Center Resume Examples & Samples

• Assists with "work load leveling" between offices as necessary
• Evaluates, updates and monitors disaster readiness and recovery plans
• Works with BAC regional leaders and corporate IT to prepare for schedule system upgrades
• Acts as a senior escalation point for critical operations issues (e.g. service outages)
• Actively works to identify and minimize corporate E&O exposure
• Provide expertise in process redesign and reengineering
• 5+ years of operational experience within the insurance industry in call center operations
• 10+ years of customer service management within the insurance industry preferred
• Experience upgrading software tools and systems
• Knowledge of government rules and regulations pertaining to call recording, HIPAA and Healthcare Reform
• Commitment to client retention through exceptional customer service
• Experience with setup, management and oversight of the execution of large scale projects
• BA or BS degree or relative industry experience, master's degree preferred
• Superior presentation skills
• Strong analytical, organizational and problem solving capabilities
• Must be independent, self-motivated, goal and people-oriented
• Proactive approach with attention to detail and proven ability to follow through

Benefit Advocate Resume Examples & Samples

• Responsible for writing new business and servicing existing clients
• Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution
• Minimum of 1 year of customer service experience

Business Advocate Resume Examples & Samples

• Work in team oriented environment and work well with other departments
• Deal effectively with stress of fast-paced call center environment
• Prioritize and organize effectively
• Use personal computer and software applications (i.e. MS Office Suite, Windstream CRMs etc.)
• Wear telephone headset
• Work independently as well as follow direction set forth by management
• Read, write and speak the English language to communicate with employees, customers, vendors, both on the phone and by written communications in a clear, straight-forward, and professional manner
• Knowledge and ability to use the following office equipment: computer, telephone, copier, eFax
• Work on projects outside of standard call center support while multi-tasking when necessary
• 6 months of customer service/sales experience

RN Nurse Advocate Resume Examples & Samples

• Acts as Kindred representative in dealing with consumers who initially contacted the Kindred Contact Center and are interested in Kindred Services. Listens to issues and questions as reported by customers. Topics include navigating healthcare options; care services, post-acute offerings, Kindred facilities and services, Medicare coverage as well as healthcare resources
• Creates and maintains department manuals, documentation, abstracts, and summaries that are clear, concise, complete, correct and easily understood
• Prepares and delivers new and ongoing training for peers using the most up to date documentation
• Actively participates in projects as needed and transitions new applications to the team
• Continuously monitors department processes and recommends to management new and innovative ideas for service improvement
• For potential referrals, determines clinical level of care needs based on medical condition. Matches these needs to a Kindred location or, if not available, will look up and provide alternative services. Provides a variety of healthcare resources tailored to customer need
• Acts on behalf of the customer in a healthcare advocate capacity within Kindred and the community
• Monitors department performance objectives, meets standards, and assures customer satisfaction goals are met
• Identifies frequently encountered problems/questions/solutions and works with appropriate clinical, communications and operation personnel to provide customer self –service tools and proactively eliminate calls
• Assists manager by conducting candidate interviews, offering input into the hiring decision, and providing coaching and mentoring, to fellow employees
• Nursing background working across multiple areas of post-acute care
• Excellent analytical and problem-solving skills
• Current working knowledge of Kindred locations and services
• Able to identify and communicate trends and work with others within Kindred to define process improvement to corrective action on a broad scale
• 5+ years post-acute healthcare experience
• Background in case management or Utilization Review preferred
• Triage and telephonic call center background
• You will be a qualified Senior Lawyer with significant proven experience gained in legal practice
• Experience in the Insurance and/or Reinsurance sector is be essential
• Previous experience of working within Marine, Energy, Property and/or Construction insurance business lines will be beneficial
• Experience of designing and/or reviewing policy wordings, scenario testing and gap analysis will be beneficial

Employee Advocate Resume Examples & Samples

• Responsible for answering inbound/outbound calls related to Health & Welfare approximately 85% of the work day
• Follow-up on calls that need additional assistance or have been escalated to Tier 2 or 3
• Using available resources (call center worker instructions, Knowledge System and other client process materials), research and identify required information to resolve customer inquiries
• Identify and escalate issues that may affect the quality of service, cause technical challenges or place clients SLA's at risk
• Partner with internal team members to ensure that requests are handled appropriately and in a timely manner
• Route calls to the appropriate carriers as required by client specific process
• Use sound judgment, escalate issues as needed
• Recognize, document and communicate reoccurring problems and/or trends, as appropriate
• Participate in all client specific, Open Enrollment (OE) and on-going events and training sessions organized by the training department such as meetings, mentoring, peer feedback and Trion University
• Participate in reviews of processes and procedures creating efficiencies and best practices
• Perform other duties or special projects as assigned
• This is a great way to join the organization and move into promotional opportunities
• Minimum of 1 year demonstrated experience within a customer service or call center capacity
• Related exposure to employee benefit plans is preferred
• Experience within a third party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is highly preferred

Market Advocate, Single Family Resume Examples & Samples

• Ensure consistency of messaging and branding across all mediums
• Coordinate with sales enablement to socialize campaigns and assets with sales teams
• Conduct interviews with internal clients and customers
• Marketing experience required; experience within a technology or property management company a plus
• Experience with content management systems a plus
• Agency experience preferred, but not required

Market Advocate, Conventional Resume Examples & Samples

• Develop and execute strategic communications plans for the multifamily market
• Effectively work with cross-functional, matrixed team environment with executive presence
• Proven project/account management experience
• Experience with managing projects from start-to-finish
• Minimum of five years of business writing experience
• Experience writing B2B digital content, direct email campaigns, video scripts, articles, strategic communications, and sales collateral
• Strong attention-to-detail with ability to manage multiple projects within strict time frames and deadlines
• Willingness to adjust to changing priorities and adapt to new products or new projects quickly; multi-tasking required
• Must be able to research topics and fact check, as well as use creativity in presenting all subject matter
• Must be able to sell an idea
• Should be able to collaborate and be autonomous
• Should be polished and speak well in public, as well have experience presenting to executive-level leaders
• Escalates cases to the Medical Director for case discussion or peer - to - peer intervention as appropriate
• Minimum 2 years of behavioral health clinical experience in an inpatient / acute setting or outpatient setting
• Ability to work from a home office setting, utilizing high speed internet / DSL
• Access to reliable transportation, enabling travel to client / patient sites

Consumer Affairs Advocate Resume Examples & Samples

• Research and resolve customer complaints and complex or multi-issue appeals submitted by consumers and physicians/providers to UnitedHealth Group executives, state attorney generals and other regulatory agencies
• Provide updates on the appeals process and status of complaints
• Conduct root cause analysis by identifying potential compliance, process, or systemic breakdowns and communicate findings to management
• Assure member complaints/grievances and appeals and provider appeals are resolved within regulatory timeframes
• Collaborate with internal departments to resolve member complaints/grievances according to regulatory timelines
• Prepare material discussed at member/provider appeal committee meetings
• Correspond both verbal and written regarding member grievance and appeals and provider appeals
• Develop effective working relationships with the applicable regulatory agencies and plan personnel
• Assist in preparation of summary grievance reports to regulatory agencies
• Strong skills in claims (Unet)
• Strong skills in Word, Excel, Share point
• Strong Business writing abilities
• Strong time management skills
• Recruit from RRE or DCSM areas.Analyzes and investigates

Healthcare Advocate Supervisor Resume Examples & Samples

• Coordinates, supervises and is accountable for daily / weekly/monthly team performance
• Ensures team members’ performance goals are met, such as quality adherence and service levels
• Manages schedules, adherence and utilizes reporting to monitor
• Coordinates work activities with other supervisors
• Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
• Decisions are guided by policies, procedures, and business plan
• Provides coaching and feedback to team members by performing call audits, weekly team meetings, and monthly one on one's
• Motivates and inspires team members
• Conducts annual performance reviews for team members
• Effectively communicates change and leads employees through change
• Serves as a resource for others with less experience
• Handles Human Resource processes and issues, including time cards and correct action process
• Manages recruitment and termination procedures
• Maintains procedures
• Remains optimistic, upbeat, and enthusiastic even in times of challenge and constant change
• Bachelor's degree is strongly preferred
• 1+ years experience working in a call center environment, preferably as a Supervisor or in a Team Lead capacity
• Proficiency with Microsoft Office (Excel, Word & Outlook) is required
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use while on the phone
• Ability to organize and prioritize tasks efficiently
• Excellent interpersonal, written and verbal communication skills
• Ability to work at a fast pace and multitask is essential
• Ability to learn and apply skills quickly
• Experience with medical or health terminology is preferred
• Bilingual skill set is a plus (e.g. English / Spanish)
• Physical Requirements and Work Environment
• Deliver value to customers

Loansphere Invoicing Advocate Resume Examples & Samples

• Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge
• Collaborates with the development team to prepare estimates of resources needed to complete activities and projects
• Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements
• Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions
• Prepares and updates written material and explanations to accompany systems, programs, and program changes
• Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients
• Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel
• Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference
• Provides vendor relations and client support, training and testing within the area of expertise
• Independently resolves errors and issues as they occur with minimum involvement and guidance from management
• Performs other related duties as required
• Knowledge of mortgage and home equity servicing industry
• Familiarity with BKFS products and services
• Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables
• Advanced knowledge of the principles, processes, phases and roles of multiple applications development methodologies
• Proficiency in quality management methods, tools, and technology used to create and support defect-free, application software that meets the needs of the client/business partner
• Advanced knowledge of conversion methodologies and the basic principles, processes, phases and roles relevant to each conversion methodology
• Proficiency in Microsoft Office and e-mail software applications
• Advanced knowledge of project management methodologies
• Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
• Ability to perform analysis, solid decision-making and problem solving skills
• Ability to use effective listening skills to develop understanding of user questions or problems
• Ability to rely on experience and judgment to plan and accomplish goals
• Ability to establish and manage priorities effectively
• Ability to demonstrate interpersonal and teambuilding skills and manage conflict
• Excellent verbal and written communication skills to non-technical and technical audience members
• Ability to establish and maintain effective working relationships with employees, clients and the public
• Willingness to travel and work at client locations, sometimes for extended periods of time
• Bachelor's Degree or equivalent
• 5+ years of liability claims handling experience with strong preference for auto liability experience
• Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of individuals
• Extraordinary attention to detail
• Effective analytical skills to gather information, analyze facts and make recommendations based upon information collected
• Fluency in English, Spanish required
• Fluency in Portuguese is a plus
• * If interested, please submit your resume in English ***

Application Security Advocate Resume Examples & Samples

• 10+ years of application security experience
• Working experience with HP Fortify
• Experience with Static/Dynamic testing and code review
• Security incident management
• Great communication

Home Lending Advocate / Mortgage Processor Resume Examples & Samples

• 1-3 years of mortgage banking processing experience with FHA/VA/FNMA/FHLMC
• Knowledge of mortgage loan products (conventional, FHA/VA, construction lending, HEQ and portfolio programs) and knowledge of mortgage procedures, documentation, and underwriting guidelines
• AUS, mortgage procedures, basic mortgage processing

Human Resource Advocate Resume Examples & Samples

• Answers inbound calls and emails from Canadian employees
• Researches employee issues in HR Policy, Benefits, Comp and Payroll utilizing online and written reference material
• Coordinates, administers and communicates compensation plans, benefit plans, disability insurance, life insurance, retirement plans and incentive plans
• Maintains and accesses a variety of confidential records including personnel files, payroll changes, employment applications, benefit enrollments, executive compensation, incentive plans and departmental budgets
• Escalates unanswered questions to organizational experts. Maintains contact with employee until issue is fully resolved
• Documents responses to employee in an online case management system
• Assists management in identifying trends and issues
• May be asked to assist with other administrative functions
• This position is accountable for the day to day administration and coordination of company HR programs (training, development, compensation, benefits, etc)
• 2 - 4 years of experience in the Canadian HR labor market
• 2+ years of experience with healthcare staffing/scheduling solutions and a strong understanding of continuum of care across acute, ambulatory and post-acute venue
• Expertise in healthcare quality, safety, change management, and sustaining innovations
• Executive/business acumen
• Analytical skills regarding nursing practice, workload, clinical workflow and patient care delivery systems
• Strong presentation skills and previous experience conducting client conversations and design sessions
• Understanding of complex systems and environments
• Ability to manage multiple projects and work overtime, when necessary
• Outstanding written and oral communication skills
• Bachelor’s degree or the equivalent experience in healthcare, sciences, or information systems
• Consulting, project management, and/or installed client relationship experience
• Able to travel up to 60%
• Must currently reside in or be willing to relocate to Durham, NC or the Kansas City Metropolitan area
• Cerner healthcare IT industry knowledge
• Experience implementing or supporting clinical information systems
• Experience implementing healthcare practitioner and enterprise software applications
• Successful sales track record
• Experience developing strategic roadmaps in collaboration with clients to grow the breadth and depth of relationships

Expert Client Advocate Resume Examples & Samples

• Bachelors or Masters degree in Business, Finance or Computer Science or relevant work experience
• Strong customer support skills with demonstrated ability effectively dealing with escalated customer concerns
• Approx 7+ years’ healthcare experience in a professional services capacity or directly serving a healthcare organzation successfully leading change (positive outcomes) in care management, care transitions or discharge management practices
• Previous project/customer management experience
• Demonstrated success in population health initiatives is highly desired

Patient Access Advocate Resume Examples & Samples

• Respond to inbound calls from customers, identify how best to assist the caller, document calls in appropriate database, and handle/escalate calls per PSPs
• Ensure that the appropriate reimbursement steps have been taken for the patient such as the insurance verification, prior authorization process, claim, PAP screening, SP Triage etc. so that the case manager understands what the reimbursement or financial barriers the patient is facing and then can work on their behalf to remove it
• Build relationships with patients, providers, or other key stakeholders to best meet their needs. Proactively keep them informed of progress, issues, and other important updates so they know the status
• Recognize and identify trends within their region. Provide suggestions on how to address these issues to Supervisors and Client Management, educate and train team members on these issues as necessary
• Assist with training new case managers by shadow/reverse shadowing them and serving as a data checker
• A proven track record of reliability at previous positions
• Exceptional customer service skills from an office, retail or volunteer experience
• Ability to understand the customer’s needs, to identify potential roadblocks and to work through/around them to get the patient on therapy
• Strong verbal communication and writing skills,
• Strong empathy and motivation to help people as evidenced through volunteer, school, or work experience,
• Ability to work well with others
• High attention to detail
• Ability to learn information quickly
• Ability to multi-task and prioritize work
• Work with Esri’s global community of users to understand their needs
• Collaborate with Esri developers to further expand our products and help to define the product roadmap
• Design APIs for new features
• Build example applications and samples using the latest platform technologies and features
• Write compelling user documentation, tutorials, articles, and blog posts
• Present and evangelize our products in the user community through presentations, hackathons, webinars, forums, blogs, and social media
• Keep up to date with current technology and trends
• Previous work experience as a software developer, architect, technical evangelist, consultant, community manager, or product manager for developer technologies
• Previous participation in hackathons, forums, blogs, and social media
• Knowledge of development on one or more of the flowing platforms: iOS, Mac OS X, Android, Java SE, Windows Phone, WPF, Windows 8, or Qt
• Ability to design great application user experiences
• Hands-on experience with Esri ArcGIS software or other geospatial technology
• Guide Heartland Commerce resellers in deploying new customers
• Manage relationship & technical requirements with our resellers and 3rd party partners
• Improve support strategies based on experience and observation
• Instructing resellers in building small network systems, configuring menus, and proper procedures
• Providing technical help desk support through phone, email and remote desktop tools
• Ability to communicate effectively and build rapport with team members and resellers
• 1-2 years in desktop or call center support
• Experience with POS systems strongly prefered
• Enjoy problem solving and consistently responsive to resellers communications
• Extremely organized with professional follow-up habits
• Networking and Microsoft operating system knowledge prefered
• Experience with Excel and SAP Crystal Reports is helpful
• Retail, Cashier, Hospitality or food service experience is helpful
• Technical experience required
• Customer service or phone support experience required
• Familiarity with a varity of technologies including Windows 10, Windows Operating System, Windows Server, networks and domains preferred
• Proficiency with Excel and scripting in Macro is preferred
• POS experience preferred
• Restaurant/hospitality experience preferred
• Microsoft certificate preferred
• Manage relationship & technical requirements with our customers
• Provide technical help desk support through phone, email and remote desktop tools
• Communicate effectively and build rapport with team members and customers
• 1-2 years in desktop or call center tech support
• Experience with POS systems strongly preferred
• Enjoys problem solving and consistently responsive to customer communications
• Networking and Microsoft operating system knowledge preferred
• Experience with installing drivers and hardware

Care Advocate for Behavioral Health Resume Examples & Samples

• Focus on psychiatric and chemical dependency treatment for members
• Obtain information from members on outpatient requests for treatment
• Home office set up with access to high speed internet services
• Facility-based experience (inpatient, residential, partial, iop)
• This position will work with our Large and Complex clients. Large and Complex Accounts exhibit a combination of the following characteristics: sophisticated buyers, loss sensitive or alternative program structure, engage specialized Willis Towers Watson resources requiring a higher degree of account service coordination, and/or revenue in excess of $1B
• Responsible for maintaining strategic client business relationships with large sophisticated client decision-makers representing over $3M in annualized revenue, understanding clients' business and advising on key risk and insurance issues
• Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis Towers Watson’s service to the client
• Consults with and advises clients, in coordination with the client teams, to identify risk exposures, client’s risk appetite, and complex risk management priorities for the purpose of analyzing and designing appropriate insurance and risk alternative programs
• Leads global client service teams consisting of client service specialists, brokers, risk control and claims consultants, providing strategic advice to clients and team members
• Strong role model and positive influence on others for ensuring best in class Client Advocate practices
• Responsible for the negotiation and execution of client service agreements compliant with Willis Towers Watson policies, legal and regulatory requirements
• Responsible for client retention, profitability and growth of book of business
• Requires domestic and international travel
• Minimum of 15 years insurance experience in a commercial Property & Casualty brokerage environment
• Demonstrated success in client service, account management and domestic and international placement
• BA/BS Degree in insurance, finance or related field a plus
• Requires advanced Excel, PowerPoint, Word and Outlook skills
• Ability to focus on delivering exceptional client service while working in a fast paced, high volume environment with minimal supervision
• Ability to work in a consultative team environment, effectively lead a team and support and develop colleagues
• Ability to diagnose complex client issues, comprehend the full breadth of Willis Towers Watson’s services and resources, and blend them into practical and strategic solutions that meet our clients’ needs
• Requires a thorough understanding of large deductible and/or complex casualty programs. Must be able to effectively communicate and explain loss sensitive and complex casualty programs to clients. Experience with loss forecasting and developing loss picks a plus
• Requires a thorough understanding of property, casualty, international and management liability insurance coverages
• Requires excellent verbal and written communication, presentation, customer service and team building skills
• Property & Casualty and other state licenses required
• Driver's license required (for client travel)
• Advanced designations such as CIC, CPCU, ARM desirable
• Previous experience with a broad range of developer technologies and communities (DevOps, Java, Node.js, Python, Ruby on Rails, iOS, Android, etc.)
• Specific knowledge of mobile development, mobile platforms, multi¬channel app creation, integration, native development (iOS, Android Java, C#) and HTML5
• Proven experience contributing to, and participating in, on-line communities (please include example links with your job application) and demonstrated experience of advocacy for a technology, brand or cause
• Top notch communication skills including writing and speaking to large audiences
• Previous experience soliciting feedback, user interviewing and requirements gathering
• Proven experience facilitating customer prototyping and proof of concepts
• Experience writing articles and best practices to help user get the most out of offerings and make their ideas and better and more successful faster
• Experience working with research and development teams to create example applications and proof of concepts around potential customers use cases for pre-beta technology

Developer Advocate Digital Business Group Resume Examples & Samples

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
• 8-10 years of experience with a broad range of developer technologies and communities (DevOps, Java, Node.js, Python, Ruby on Rails, iOS, Android, etc.)
• 8-10 years of specific knowledge of mobile development, mobile platforms, multi¬channel app creation, integration, native development (iOS, Android Java, C#) and HTML5
• 8-10 years experience contributing to, and participating in, on-line communities (please include example links with your job application) and demonstrated experience of advocacy for a technology, brand or cause
• At least 8 year experience soliciting feedback, user interviewing and requirements gathering
• At least 8 year experience facilitating customer prototyping and proof of concepts
• At least 8 year experience writing articles and best practices to help user get the most out of offerings and make their ideas and better and more successful faster
• At least 8 year experience working with research and development teams to create example applications and proof of concepts around potential customers use cases for pre-beta technology
• 5-8 years of experience with a broad range of developer technologies and communities (DevOps, Java, Node.js, Python, Ruby on Rails, iOS, Android, etc.)
• 5-8 years of specific knowledge of mobile development, mobile platforms, multi¬channel app creation, integration, native development (iOS, Android Java, C#) and HTML5
• 5-8 years experience contributing to, and participating in, on-line communities (please include example links with your job application) and demonstrated experience of advocacy for a technology, brand or cause
• At least 5 year experience soliciting feedback, user interviewing and requirements gathering
• At least 5 year experience facilitating customer prototyping and proof of concepts
• At least 5 year experience writing articles and best practices to help user get the most out of offerings and make their ideas and better and more successful faster
• At least 5 year experience working with research and development teams to create example applications and proof of concepts around potential customers use cases for pre-beta technology

RN, Patient Education Advocate Resume Examples & Samples

• Ensures that the patient and family understand the diagnostic processes and/or developmentally supportive care strategy, recommended actions, identification of risk factors and are provided with appropriate information in coordination with physician and health care providers. Provides education with varied audiences and delivery methods to promote health. Designs specific patient education tools
• Assists the patient/family through diagnostic services, treatment and care. Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers. May also coordinate payor arrangements and authorizations to maximize financial needs of both the patient and program
• Abstracts data, develops quality processes, targets systems for improvement and engages in disease care program development and planning. Coordinates and prioritizes multiple activities to effectively meet program needs. Participates in performance improvement plans
• Serves on boards and committees related to disease prevention, developmental achievement, care and diagnostics as requested or appropriate. Utilizes professional and tactful communication to promote continuity of care. Assists in the development of marketing plans in conjunction with the program to promote services to community
• Assists in developing a coordinated care strategy delivery system in which patients may act in their own interest, and intervenes when they can not
• Participates in staff development to maintain current standards of practice in specialty area
• May be responsible for hiring, disciplinary actions, staff training, scheduling and other supervisory duties
• Acts as an advocate and claims specialist to provide support to clients, claimants, Producers, and carriers
• Provides initial and on-going advocacy on claims including detailed analysis, interpretation, consultation and negotiation of coverage and reserves
• Reports to carriers on property, liability, litigated, high exposure and specialty claims
• Maintains claim diaries and reviews reservations of rights of denials
• Travels to loss sites to assist clients with the claim process
• Meets with clients and internal staff to provide analysis, interpretation and recommendations regarding client loss information
• Responds to clients and Producers regarding coverage and exposure questions and settlement questions
• Manages subrogation and recovery situations by working closely with client
• Provides value added services to Producers, focusing on account retention and obtaining new business
• Conducts quarterly claims review meetings with employer representatives and clients
• 4 - 8 years related work experience
• Contact customers to collect missing trip record documents
• Contact customers and conduct fuel tax education
• Research and analyze reports to identify customers with missing documents
• Create Customer and BU reports (excel spreadsheets) Special requests for customers
• Assists clients (HR, employees and covered dependents) in better understanding their benefits
• Researches client issues regarding benefits and claims, including contacting insurance companies and provider offices to obtain or provide information, reviewing billing statements and EOB’s and working towards resolution of any incorrect processing, and interfacing with vendors when appropriate on eligibility issues
• Returns all phone calls and emails promptly
• Provides ongoing enrollment/eligibility assistance for clients
• Documents all aspects of issues consistently in a timely manner following department standards
• Files all paper call logs according to department standards
• Assists the Sales and Account Management team in enrollment meetings and benefit fairs
• Runs reports on specific clients and/or insurance carriers to illustrate call activity and provides feedback regarding this activity to Alliant team and/or client
• Follows all HIPPA requirements specific to department
• Attends bi-monthly meetings and participates in group discussions and decisions
• Attends all department trainings by outside and Alliant personnel as appropriate
• 1 - 3 years of experience in Benefits dealing with eligibility, claims resolution and benefits education, or equivalent

Treasury Services Client Advocate Resume Examples & Samples

• Proactive client management-actively manage client relationships to improve processes, increase communications and enhance the client partnership
• Reactive client management-serves as the key escalation point for clients on matters that are servicing in nature
• Action item management-all issues/action items will be gathered, captured, documented and managed from initiation to consensual closure
• Consultation-collaborate with and engage key internal stakeholder to champion solutions to deliver client results
• Communication/Facilitation-chair regularly scheduled client relationship and operational servicing call
• Performance management-serves as the focal point for all client scorecards and client SLA compliance
• Project management-manages and participates in Client Service projects as required by Treasury Services Management
• Ability to communicate clearly
• Basic knowledge of Microsoft Word, Excel, and PowerPoint is preferred
• Ability to score acceptably on job related testing assessments and pass standardized interview
• Based on program requirements, additional experience may be required
• This position will likely move to our new Brentwood, NY location in 2017/2018
• Must have a reliable automobile to drive to various locations. Occasional off hours will be required
• Respond to low-income and other customers who have demonstrated an inability to pay through agency referral, crisis management and early intervention by working customers one on one negotiating payment agreements, addressing billing issues and concerns, , protections certification, energy savings tips and referrals to internal and external programs and services
• Establish and maintain good working relationships with internal and external stakeholders in order to obtain and share information on health, human and social care opportunities and developments.&#8217
• Manage and prioritize referrals from email, vendors, call center, field and other internal communications in line with policies
• Serve as a liaison to address, respond and resolve escalated cases for all external customers with occur during working and off hours which includes nights and weekends
• Develop and manage the approach to special cases (e.g. customers with special needs) ensuring a tailored and effective response in line with expectations
• Manage the day to day relationship with relevant internal parties and external agencies and bodies in order to understand requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with National Grid policies and processes
• Ensure processes, practices and procedures are followed are in line with National Grid policies and compliant with legislation and regulations
• Develop, distribute and prepare training material, brochures and supporting documentation to relevant customers and internal colleagues
• Build upon technical/professional skills within consumer advocacy in order to continually grow your personal contribution to the business
• Outreach and Education – Internal and External
• A Bachelor's degree or up to 5 years of related experience, or equivalent consumer advocacy experience
• Knowledge and experience of social care and support policies, standards and systems
• Ability to work with customers in need and develop supporting solutions
• Knowledge of National Grid's business operations, company policies and practices
• Knowledge of relevant industry and federal practice and legislation
• Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint)
• Must have a good working knowledge of tools and systems within designated area
• Impact and Influence (1): Uses direct persuasion to influence others, using basic data, logic or a solid business case to help generate the best outcomes for consumers
• Customer Orientation (2): Takes personal responsibility for correcting problems promptly and undefensively and communicates customer expectations to monitor delivery and satisfaction for those most in need
• Attention to Detail (3): Monitors quality of how customers are supported, checks to ensure procedures are followed

Brand Advocate Manager Resume Examples & Samples

• 20% Creates and implements processes to optimize the efficiency of product data collection. Enrolls internal functions and external partners in the development of work flow procedures and the ongoing monitoring and improvement of those procedures
• 10% Collaborates with internal (marketing, merchandising, IT) and external (agencies, 3rd party vendors Big Hammer, Escalate, Commerce Hub, Merchandise Suppliers) customers to develop processes and programs to drive timely execution of product data collection for homedepot.com; utilizes workload management to communicate with the merchants
• 10% Responsible for external resource management. Manages outside vendors to ensure execution of programs and tactics on time and within budget. Manages projects and the allotment of money to meet budgetary and segment goals
• 20% Coordinates and leads all internal functions in the execution of promotions and data collection on homedepot.com
• 7+ year’s client management and/or insurance sales experience, preferably with an insurance brokerage industry leader
• What can we offer you?
• Competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k and an employee stock purchase plan as well as many other options to full time employees

Manager Brand Advocate Lifestyle Resume Examples & Samples

• Representing brand strategy and voice in the continent to ensure focused brand strategy and culture pull-through
• Providing local/property perspective back to HQ brand team, monitoring trends and competition, to ensure brand strategy aligns to consumer and operational differences
• Provide support during the facilitation of brand training and brand/lifestyle immersion, where applicable, to key stakeholder groups (e.g. GMs & property teams) – to include but not limited to GM brand immersions, lifestyle university etc
• Acting as a hotel resource (managed & franchise) to ensure activation and execution of key brand initiatives
• Evaluating property-brand alignment and contributing to detractor/PIP action plans
• 4-year degree from an accredited university in Business Administration, Brand, Marketing, Hotel Management or related major
• 4 years of relevant professional experience in brand, marketing or related function, demonstrating progressive career growth and pattern of exceptional performance
• 2+ years of experience in the following or related areas
• Lodging industry
• Brand management and/or marketing
• Luxury and/or lifestyle business segments
• Advancing business strategies and delivering results
• Operations leadership (preferred)
• Lifestyle hotel / branding experience
• Skilled at building relationships with both senior management and line-level associates
• Ability to influence continent leaders to adopt and hold properties accountable to brand standards; and influence brand leaders to adjust strategies to align with local consumer and operational nuances
• Demonstrated ability to operate in a matrix organization
• Broad business view; sharp business acumen and financial savvy
• Constructive approach to dealing with conflict; strong mediation skills
• Exceptional leadership presence and strong communication platform skills; ability to establish credibility at all organizational levels
• Passion for understanding consumer behavior and point of view
• Analytical, makes decisions using data
• Comfortable with complexity, ambiguity and change
• Eye for design and décor, creative arts
• Organizational Capability
• Ensures the work is organized so it can be effectively completed
• Continuously improves work processes
• Brings together the appropriate mix of associate knowledge and skills to complete work
• Coaches others on scope of technical decision‐making authority
• Uses meetings and other forums to regularly communicate status of work
• Models and coaches others on staying calm and focused during stressful situations
• Communicates to others why change is happening and how it impacts their work
• Models flexibility when managing multiple demands and changing priorities
• Provides resources that help others deal with change and challenges
• Adjusts team and own priorities when experiencing change or challenges
• Determines how change impacts stakeholders and communicates concerns to leadership
• Prior customer service experience (required)
• Prior call center experience a PLUS
• Prior FMLA or Disability Claims experience (preferred)
• Bachelor’s degree or equivalent preferred
• Must be able to work multiple shifts between 7AM - 7PM

Associate Product Advocate Resume Examples & Samples

• A professional, positive (can-do) attitude
• Exceptional capacity to prioritize in a fast-paced, dynamic environment
• Strong organization & presentation skills
• Familiarity with the needs of service teams – IT teams, business teams, and traditional customer support teams
• Understanding of the application lifecycle management
• Demonstrated experience fostering and driving innovation through software
• Working knowledge of web application structure (app servers, DBs, SQL, etc.)

Enterprise Advocate Resume Examples & Samples

• Have over 5 years experience in Sales and a track record of achieving targets
• Can effectively manage a sales cycle, build and manage a pipeline and deliver accurate forecasting. But beyond all of that, you are someone who wants to challenge the traditional Sales Model and optimize sales processes
• Love working in dynamic international environment, take the initiative to get stuff done or try something new and love sharing your findings with your team to ensure we all benefit from your knowledge

Digital Marketing Account Advocate / Rep Resume Examples & Samples

• Strong Account Management skills – ability to ask questions, dig for needs client has and then deliver the products/services (marketing based) that meet those needs – namely digital marketing/website/digital advertising - SEO OR SEM etc
• Bachelors degree preferred but not required
• The ability to be consultative over the phone and provide clear direction to clients is paramount, the ability to set and reset expectations and create a roadmap for service
• Achieve individual growth and production goals
• Contribute to the department’s success by succeeding at departmental and quality metrics
• Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases
• Stay informed with current knowledge of state and federal regulatory requirements
• Comply with all company and department operational guidelines and policies
• Must have 4 plus years of professional call center experience
• Demonstrates patience and empathy
• Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment
• High commitment to accuracy, high quality work, and detail-oriented
• Must be driven and motivated to exceed individual and team goals
• Experience with the health care industry. Prefer general knowledge of Medicare,
• Medicaid, and Managed Care
• Knowledge of MS Word, Excel and PowerPoint
• Bilingual is a plus (English/Spanish)
• Develops and ensures appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures, etc.)
• Provides telephonic, electronic, and/or face-to-face PIDD/Alpha 1 consumer/patient educational services
• Confers with patients and appropriate team members to establish expectations and accomplish goals
• Participates as necessary in care conferences and meetings. (Staff conference calls, webinars, regional meetings, etc.)
• Coordinates ordering and delivery of all medicines and supplies provided by BioRx for as long as the patient is on service
• Works to move pending patients to active status in a timely manner by providing frequent updates and ensuring that all items necessary to ship a cleared patient (auths, orders, etc.) are complete and available
• Provides timely and appropriate documentation in CPR+ as indicated
• Keeps current regarding community health issues and regulations
• Completes required reporting and accounting of time and expenses within the required timeframe
• Represents BioRx with local/regional non-profit PIDD/Alpha 1 organizations as requested
• Be available to travel for initial training and then once yearly for team meetings
• Other duties may be assigned
• Oral and written communication skills
• Organization
• Ability to self-organize, pre-qualify, and maximize field customer service activities and travel
• Flexible communication style
• Knowledge of/experience with the PIDD/Alpha 1 community

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Handling legal issues is not easy for a fresher law graduate student and an experienced attorney. Besides the tasks, entering a law firm for an entry level assistant, associate, or junior legal plan professional is another challenge you have to go through. Our lawyer resume templates help you apply for any legal position in a real estate, corporate, or court job vacancy. If you have years of experience, you can be a partner or help an advocate by applying a consultant resume templates . Our lawyer templates also have a modern layout and content samples for various legal professions to help boost your CV and other application word documents.

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• Skills and Experiences: Your skills and experiences in the law field need to be highlighted in this section. So, make sure you have your relevant experiences based on the job analysis you are looking for.

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Advocate CV Example for 2024 (Skills & Templates)

Create a standout advocate cv with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for an example of a successful advocate CV? Our Advocate CV Example article is here to help! This article provides a detailed overview of what to include in an advocate CV, as well as tips and advice on how to write a compelling and effective CV. Read on to find out more!

We will cover:

• How to write a CV , no matter your industry or job title.
• What to put on a CV to stand out.
• The top skills employers from every industry want to see.
• How to build a CV fast with our professional CV Builder .
• What a CV template is, and why you should use it.

What does an Advocate do?

An advocate is a professional who provides advice and assistance to people on legal matters. Advocates are sometimes referred to as lawyers, though technically they are not the same. Advocates are typically trained in the law and have the expertise and skills to represent clients in court and other legal proceedings. They are qualified to provide legal advice and assistance in a variety of areas, including family law, civil law, criminal law and immigration law. Advocates are also able to draft documents such as wills, trusts and negotiation agreements.

• Advocate CV Sample
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• Outreach Coordinator CV Sample

What are some responsibilities of an Advocate?

• Provide legal advice and guidance to clients
• Research relevant laws, regulations, and legal articles
• Stay abreast of changes in the law
• Represent clients in court proceedings
• Prepare legal documents such as appeals, contracts, and wills
• Negotiate settlements with opposing counsel
• Explain complex legal issues to clients
• Advocate on behalf of clients in both criminal and civil trials
• Interview witnesses and other parties to the case
• Track case progress and update clients
• Ensure clients understand their legal rights and obligations

Sample Advocate CV for Inspiration

Advocate Personal Details:

• Name: Advocate
• Address:123 Street, City, State
• Phone: 123-456-7890
• Email: [email protected]

Advocate is an experienced and passionate legal advocate, with an extensive background in providing legal advice and services to clients. Advocate is knowledgeable in all areas of the legal process and is dedicated to providing the best legal representation possible.

Work Experience

• Lawyer, Law Firm, City, State - May 2012 - Present
• Provide legal advice to clients on a variety of matters
• Prepare legal documents such as wills, contracts, and pleadings
• Negotiate settlements and plead cases in court
• Legal Intern, Law Firm, City, State - May 2010 - April 2012
• Assisted attorneys with legal research and document preparation
• Observed and assisted in court proceedings
• Organized and maintained client files
• Juris Doctor, Law School, City, State - May 2010
• Bachelor's Degree in Political Science, College, City, State - May 2007
• Legal Research
• Document Preparation
• Negotiation
• Client Communication

Certifications

• State Bar of XYZ
• English (Fluent)
• Spanish (Intermediate)

CV tips for Advocate

Crafting an impeccable CV that kickstarts your career is a challenging endeavor. While adhering to fundamental writing principles is beneficial, seeking guidance customized for your unique job pursuit is equally prudent. As a newcomer to the professional realm, you require Advocate CV pointers. We've curated top-notch advice from experienced Advocate individuals. Explore their insights to streamline your writing journey and enhance the likelihood of fashioning a CV that captivates potential employers' attention.

• Highlight any public speaking or teaching experience for a more impactful CV.
• Include any relevant volunteer or advocacy work you have done to demonstrate your commitment to advocacy.
• Provide evidence of any successful advocacy campaigns you have been involved in.
• Include the impact of your advocacy work to demonstrate its value.
• Describe any awards you have received related to advocacy or public speaking.

Advocate CV Summary Examples

A CV summary or CV objective is an important part of a CV as it helps to quickly and concisely summarise your skills, experience, and qualifications. It is particularly useful for those who are new to the job market or those who have recently changed career paths. It also serves as a great way to showcase your strengths and demonstrate why you are the best candidate for the position. For Example:

• Accomplished advocate with 10 years of experience in family and criminal law. Expert in providing legal advice and representing clients in court.
• Skilled advocate with 5 years of experience in divorce and criminal law. Proven record of successful cases and client satisfaction.
• Adept advocate with 7 years of experience in civil and criminal law. Highly knowledgeable in all aspects of litigation and representation.
• Experienced advocate with 8 years of experience in corporate and civil law. Skilled in providing legal advice and presenting complex cases.
• Professional advocate with 9 years of experience in real estate and criminal law. Well-versed in developing legal strategies and representing clients in court.

Build a Strong Experience Section for Your Advocate CV

Building a strong experience section for an advocate CV is important for a number of reasons. First, it provides a potential employer with an overview of the advocate’s work history and qualifications. It shows the employer that the advocate has the necessary skills and experience to succeed in the role. Additionally, a well-crafted experience section can demonstrate the advocate’s ability to handle complex legal matters, develop effective strategies, and work within a team setting. Furthermore, it can provide insight into how the advocate communicates and works with clients. Ultimately, a strong experience section can help an advocate stand out from the competition and make a strong impression on a potential employer. For Example:

• Provided support and advice to clients in a variety of legal matters.
• Represented clients in court proceedings, tribunal hearings, negotiations and mediations.
• Conducted client interviews to obtain evidence and to prepare legal documents.
• Prepared and submitted legal documents to courts, tribunals, and other parties.
• Communicated effectively with clients, court officials, and other parties.
• Monitored legal developments and changes in the legal system.
• Researched and analysed complex legal issues.
• Developed case strategies for clients in a variety of legal matters.
• Attended meetings, conferences, and workshops to stay up-to-date with developments in the legal system.
• Prepared and presented legal arguments in court and other proceedings.

Advocate CV education example

An Advocate typically needs at least a bachelor’s degree in law, although some may be qualified by taking a Bar exam. A law degree can be obtained through a three or four-year program at an accredited school of law. After earning a law degree, an Advocate must then pass the state bar examination in order to be admitted to practice law in a particular state. Here is an example of an experience listing suitable for a Advocate CV:

• Bachelor of Law, University of XYZ, XYZ, 2004-2008
• Advanced Certificate in Legal Practice, XYZ Law School, XYZ, 2008-2009
• Certificate in Human Rights Law, XYZ Law School, XYZ, 2009-2010
• Master of Laws, XYZ University, XYZ, 2010-2012

Advocate Skills for a CV

Adding skills to an Advocate CV is important because it allows recruiters and potential employers to quickly identify the areas of expertise and experience that the candidate has. It also allows the candidate to highlight their unique qualifications and abilities, and to show that they possess the necessary skills to perform the job they are applying for. By including skills, employers can quickly determine whether a particular candidate is suitable for the job. Soft Skills:

• Communication
• Organizational
• Interpersonal
• Problem Solving
• Time Management
• Conflict Resolution
• Legal Analysis
• Research Skills
• Case Preparation
• Contract Negotiation
• Courtroom Presentations
• Legal Writing
• Client Interaction
• Oral Arguments

Common Mistakes to Avoid When Writing an Advocate CV

In today's competitive job market, an average of 180 applications floods employers' inboxes for each vacant position. To streamline this influx of CVs, companies frequently employ automated applicant tracking systems that weed out less qualified candidates. If your CV manages to surpass these digital gatekeepers, it must still captivate the attention of the recruiter or hiring manager. Given the sheer volume of applications, a mere 5 seconds is typically allocated to each CV before a decision is reached. With this in mind, it's crucial to eliminate any extraneous information that might relegate your application to the discard pile. To ensure your CV shines, consult the list below for elements to avoid including in your job application.

• Skipping the cover letter: A well-crafted cover letter is an opportunity to showcase your suitability for the role and express your enthusiasm for it.
• Excessive jargon: CVs laden with technical terms can alienate hiring managers who lack specialized knowledge.
• Neglecting vital details: Incorporate your contact information, education, work history, and pertinent skills and experiences.
• Relying on generic templates: Tailoring your CV to the specific job exhibits your commitment to the position and company.
• Errors in spelling and grammar: Proofreading is essential to eliminate typos, spelling errors, and grammatical blunders.
• Overemphasizing duties: Highlight accomplishments to underline your candidacy's value.
• Sharing personal information: Steer clear of revealing personal details like age, marital status, or religious affiliations.

Key takeaways for a Advocate CV

• Include relevant professional experience and highlight your accomplishments.
• Make sure to showcase your advocacy and advocacy-related skills.
• Highlight any research or data analysis skills you have.
• Include any relevant volunteer or extra-curricular experiences.
• Include any awards or honors you have received.
• Include any specialized knowledge or expertise you have.
• Make sure to include any relevant certifications or credentials.
• Make sure to include any relevant software or technology you have used.

Family Advocate Resume Sample

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Work Experience

• Work in a respectful manner with all children, parents and employees; comply with HS Performance Standard 1304.52(h)(1) Code of Conduct, and exhibit the attributes identified in SCHS Professional Behavior Expectations, and Edmonds CC Workplace Civility and Respect Policy
• Communicate in English (both orally and in writing) at a professional level with staff, parents, children, management, outside agencies, educational community, and the public in small to large group settings, one-on-one, or on the phone providing grammatically correct and content appropriate information suitable for diverse populations
• Operate a PC computer accurately inputting data and statistics into established spreadsheet, database and word processing programs; maintain required record-keeping and tracking systems using established database, spreadsheet and/or word processing programs; generate documents and reports; and use e-mail system; maintain appropriate paper and electronic documentation/filing system
• Observe, compare, or monitor data and behavior to determine compliance with other prescribed standards
• Instruct others in a one on one, classroom or group setting
• Operate motor vehicle requiring a standard driver's license
• Walk over rough, uneven or rocky surfaces, climb stairs to perform home visits
• Support agencies’ policies and procedures
• Support and encourage parent/guardian to advocate for their child’s needs
• Source opportunity through inbound internet leads and in the existing lead base as assigned to the Director of Business Development
• Be familiar with the Benchmark communities and teams in the assigned territory with a strong understanding of the Benchmark difference and services available to customers
• Understand customer needs and the senior living sales cycle
• Schedule tours for the customer directly with the appropriate Benchmark community with the appropriate sales professional in the community and provide details and insight to help facilitate the tour for the customer
• Achieve weekly goals for call outs to the lead base, voice to voice contact and tours confirmed
• Present the company and self in a positive and professional manner to residents, families, professional referral sources and other Benchmark associates
• Make formal public presentations to residents, families, professional referral sources and other Benchmark associates on an as-need basis
• Develop and/or produce reports on a routine or ad hoc basis
• Assist in reaching occupancy and sales productivity goals for the assigned territory
• Work collaboratively with community teams to emphasize the team’s role in sales
• Works collaboratively as a member of the interdisciplinary team
• Responds by phone and in the community (homes, schools) to crisis calls to offer support, mentorship and guidance
• Provides referral and linkage to relevant community resources
• Assists family in identifying psychiatric symptoms and warning signs experienced by the client
• In collaboration with the team assists with the development implementation of a crisis plan
• Teaches and models self-help techniques/skills

Professional Skills

•  Strong listening skills
•  Excellent verbal and written communications skills
•  Strong phone presence and experience in making multiple calls on a daily basis
• Previous experience working with the needs of the elderly or disabled is highly desirable
•  Experience working with a CRM required
• Previous experience in sales in a service related industry
•  Comfortable and skilled with phone communications, a self-starter and goal oriented

How to write Family Advocate Resume

Family Advocate role is responsible for health, compliance, education, pediatric, models, medical, collaboration, access, standards, x-ray. To write great resume for family advocate job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Family Advocate Resume

The section contact information is important in your family advocate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Family Advocate Resume

The section work experience is an essential part of your family advocate resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous family advocate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular family advocate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Family Advocate resume experience can include:

•  Ability to be flexible with hours of service as a result of changing market/customer demands
• Maintains timely progress notes
• Alerts the clinical team of any lethality issues
• Supportive of agencies' policies and procedures
• Supports and encourages parent/guardian to advocate for their child's needs
• Follows up with area Emergency Department referrals

Education on a Family Advocate Resume

Make sure to make education a priority on your family advocate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your family advocate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Family Advocate Resume

When listing skills on your family advocate resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical family advocate skills:

• Two (2) years of progressively responsible office or clerical experience is required
• Paperwork indicating negative TB Test or clear chest x-ray
• Their children are up to date and remain up to date on their EPDST exam schedule while providing exam records to the program,
• They receive the results of their child's health screens including if there are any concerns that need follow-up
• Teaches and models positive parenting strategies
• Proof of Tdap (Pertussis) vaccination

List of Typical Skills For a Family Advocate Resume

Skills for head start teacher / family advocate resume.

• Need to possess maturity, compassion, credibility, self-motivation, reliability, positive outlook, and ability to communicate well
• No specific formal education is required
• Some measure of medical background is beneficial
• Bachelors in Social Work or a Social Services Field
• One year working with families living in poverty and unique special populations of children e.g., children with disabilities, children who are dual language learners and children experiencing homelessness

Skills For Member & Family Advocate Resume

•  Ability to build rapport, trust, and to communicate effectively
• Tier 2: Family is generally stable, though at-risk in some areas
• Tier 3: Family is vulnerable in multiple areas
• Their children have established medical and dental homes,
• Their children complete health and dental treatments, and
• Provides short term intervention to families
• No Education Required

Related to Family Advocate Resume Samples

Advocate resume sample, health advocate resume sample, victim advocate resume sample, minister resume sample, peer support resume sample, outreach associate resume sample, resume builder.

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How To Write A Resume In 7 Steps (With Examples)

• How To Write A Resume
• Resume Skills Section
• Resume Objective Section
• Career Objective Section
• Resume Reference Section
• Resume Summary Section
• Resume Summary Example
• Resume Interests Section
• Address On Resume
• Relevant Work Experience
• Anticipated Graduation Date On Resume
• Education Section On Resume
• Contact Information On Resume
• Statement Of Qualifications
• How To List Publications On Resume
• Accomplishments On Resumes
• Awards On Resume
• Dean's List On Resume
• Study Abroad On Resume

Resumes are still the most important document in your job search . Generating a professional and interesting resume isn’t easy, but there is a standard set of guidelines that you can follow. As hiring managers usually only spend a short time looking over each resume, you want to make sure that yours has a reason for them to keep reading.

If you’re looking to write a resume, rewrite a resume you already have, or are just curious about resume format, then you’ve come to the right place. This article will go through the steps to writing an excellent resume, as well as offering examples for what sections of the resume should look like.

Key Takeaways:

A resume is a short document that details your professional history in a way that tailors your experience and skill set for the particular job you’re applying for.

Resumes follow a few standard formatting practices, which hiring managers and recruiters expect to see.

Highlighting your work experience, skills, and educational background with relevant keywords can help you get past applicant tracking systems and into more interviews.

How to write a resume

Writing a resume involves using the proper formatting, writing an introduction, and adding your work experience and education. Stuffing your entire professional life into a single page resume can feel overwhelming, but remember that you’re distilling the relevant parts of your professional experience in order to catch the eye of the recruiter .

Formatting your resume. To start, use a word processor such as Microsoft Word or Google docs. Standard resume formatting calls for:

1 inch margins

10-12 point font

A professional, commonly-used font

Additionally, there are three resume formats that are commonly used. Most people should stick with a chronological resume format , but the combination resume format and functional resume format can be effective for more advanced workers or those who have significant gaps in their resume.

Write a resume header . It doesn’t matter if you have the best resume in the world if the hiring manager can’t contact you. Every single resume should include the following contact information:

Your full name. First and last.

Your phone number. Use a personal phone number, and make sure your voicemail is set up properly.

Your email address. Nothing inappropriate — [email protected] is a safe choice.

Location. City, State, Zip Code is fine, but you can include your full mailing address if you think it’s appropriate.

Your social media (optional). LinkedIn is the obvious one you’d want to include, but make sure your profile looks good. If you have an online portfolio , either on a personal blog/website or on a site like Journo Portfolio , feel free to include that here as well.

Your job title. Also optional, but can be useful for applicant tracking systems.

Resume introduction. You have four options for your resume introduction: a resume objective, summary statement, resume profile, or qualifications summary. For most job-seekers, a resume summary statement is the best choice. Regardless of which resume introduction you choose, avoid first-person pronouns (I/me/my).

Resume objective. A resume objective is the goal of your resume. Since the objective of every resume is to land a job, this is not the most original or impressive opener you can have.

On the other hand, it’s a good choice for an entry-level applicant or someone who is changing career paths . This should be a 1-3 sentence summary of why you’re motivated to get the position you’re applying for.

Who should use a resume objective: Entry-level applicants, career-changers, and recent college graduates.

Resume summary. This is the best opener for most job-seekers. As the name suggests, a resume summary highlights the most salient aspects of your resume.

It should include your current position, how many years of experience you have, some of your biggest achievements, and possibly your career goals. This should be a 1-3 sentence spiel and should include some quantifiable experiences.

Who should use a resume summary: Most job seekers; anyone with quantifiable accomplishments to emphasize and a broad range of skills.

Qualifications summary. A bullet point list (4-6 points is the sweet spot) of your qualifications for the position. It’s best used by applicants going for jobs that require a fixed skill set. It’s not a great choice for entry-level applicants who lack quantifiable achievements.

You’ll notice that a qualifications summary takes up more space than a resume objective or summary, but it can actually save the hiring manager time if you provide a bunch of valuable information right off the top.

Who should use a qualifications summary: Those applying to a job with requirements for certain skills and job-seekers who have a lot of experience in their industry and/or field.

Resume profile. A resume profile is similar to a resume summary, but goes into more detail about your accomplishments at your current or former job, while also telling the reader about your career goals. Think of a resume profile as a section that pulls all the best parts of your work experience section into one place.

Who should use a resume profile: Anyone with significant accomplishments under their belt, expertise in a niche field, or applying to a job in the same industry that they have lots of experience in.

Resume headline. Resume headlines aren’t necessary, but you can include one alongside any of the four types of resume introduction listed above. A resume headline comes between your contact information and the resume introduction of your choice.

Headlines can be used by entry-level applicants and experienced job-seekers alike. The important point is that your headline should be short and to the point. Additionally, you should use title case when writing your resume headline (capitalize words as you would for a book title).

Who should use a resume headline: Any job-seeker who wants to showcase their experience or unique value right off the bat.

Work experience. Your work experience section is the place to let hiring managers know that you have relevant experience that would allow you to handle the job you’re applying for.

If you’re using the chronological resume format, your work experience section would come after your resume summary/objective. In a funcitonal reumse, it would follow your skills section. Either way, work experience should be listed in reverse-chronological order (most recent experience at the top).

When listing your work experience, you should include all of the following information:

Job title. Start by stating the position you held at the company. These are easy cue for the hiring manager to look at and determine whether your past positions would help you succeed at their company.

Company Info. Include the name of the employer, the location where you worked, and perhaps a brief description of the company, if it isn’t a well-known name.

Dates Employed: Use the mm/yyyy format if you want to be sure that most applicant tracking systems (ATS) will pick it up. Whatever format you use for dates, be consistent, or your resume will look sloppy.

Job Description. Don’t just list your job’s responsibilities; hiring managers and recruiters already have an idea of your duties based on the job title. Instead, list your most important and impressive responsibilities/achievements at the job with bullet points. Determine which of these are most relevant for your new role based on the job description.

Ideally, each bullet should be no longer than a single line. However, two lines is acceptable, if used sparingly.

Always start with a strong action verb, followed by a quantifiable achievement and a specific duty. For example: “Developed ad campaigns for clients, increasing sales by an average of 27%.” Each job title should include 3-5 bullet points.

The order that you include this information can be changed around, as long as you are consistent throughout your resume. However, the bullet points detailing your job’s achievements should always be the last item for each entry.

It’s important that you tailor your resume’s work experience section to the job you’re applying for. We recommend reading the job description carefully and highlighting the action verbs in one color and the skills, adjectives, and job-specific nouns in a different color.

Educational background. In almost all cases, your education section should come after your professional history. If you’re a recent college graduate with limited work experience, you may choose to put your educational achievements first.

Like the section on your professional history, educational experiences should come in reverse-chronological order, with your highest level of education at the top. If you have a college degree, you don’t need to add any information about your high school experience. If you didn’t finish college, it’s okay to give a list of what credits you did complete.

Each educational experience can be listed in the following format:

Degree/Program Name College/University Name Dates attended

You don’t need to add anything else, especially if your resume is already impressive enough. But if you’re struggling to fill up the page, or you feel that aspects of your educational experience will help make you a standout, you may consider also including:

Minor. If you think it rounds out your not-exactly-relevant-to-the-job major nicely.

GPA. Only if it was 3.5 or higher. Otherwise, it’s not going to do you any favors to include this.

Honors. Dean’s List, Cum Laude, etc.

Achievements. If you wrote a killer thesis/dissertation that showcases intimate knowledge relevant to the job to which you’re applying, you can include its title and a very brief description.

Extracurricular activities. Only include if they’re relevant. For example, if you’re applying for a management position and you were president of your student government.

Certifications/Licenses. If the job you’re applying for requires/likes to see certain certifications or licenses that you have, you may include them in this section as well.

Skills section. Your impressive skills should be scattered logistically throughout your professional history section, but you should also include a section solely dedicated to highlighting your skill set . Skills can be broken down into two categories:

Hard skills are skills you learn through training and indicate expertise with a technical ability or job-specific responsibility.

Soft skills are your personality traits, interpersonal abilities, and intangible qualities that make you more effective at your job.

Your resume should have a healthy mix of hard and soft skills, as both are essential to job performance. However, since soft skills are harder to prove in the context of a resume, we recommend leaning more toward hard skills. Additionally, whenever you list a soft skill, make sure that it has a correlating item in your work experience section.

For example, if you say you are skilled in collaboration, you should mention a time when a team project was a major success somewhere in your work experience section.

Optional sections. If you still have space left or there’s more you want to show off that doesn’t quite fit in any of the above sections, you may consider adding an additional section covering one or more of the below categories:

Language . Being bilingual is always impressive, and can be included on a resume for any company. Highlight this more if your position involves liaising with international distributors and/or clients. Don’t lie about your proficiency level.

It may be best to not mention it if you’re not particularly proficient speaker . Such as if you took courses in school, or haven’t really managed to gain fluency. It can end up looking like an attempt to inflate your credentials, which you want to avoid.

Volunteer experience . Always a good thing to include. It shows you’re a team player who behaves in a way that promotes the greater good, without thought of personal gain. Especially good for entry-level candidates and those applying for jobs at a non-profit. If you have gaps in your work history, you can also consider including volunteer experiences in your work history section instead.

Personal projects. A personal blog, published works, or a portfolio of your past projects are all good things to include. They show you take initiative, enjoy and take pride in your work, and that you can handle the responsibilities of the job, if relevant.

Certifications/licenses. If you didn’t include these in your education section, this is another good place to list relevant certifications or licenses that you have.

Interests . This is largely just a space filler if your resume is light in other areas. However, if your hobbies are directly related to the job that you’re applying for, it’s not a bad idea to include them. And it might draw a recruiter’s attention if you end up sharing some of the same interests as they do.

If you have several seemingly random items that are valuable, but don’t warrant creating a whole separate section for, you can also make a section called “Additional Experience.” Here you can include all of the above categories in one place. Just make sure that each item is clear and easy for readers to understand.

Resume samples

Now that we have a good idea of how to write a resume, let’s take a look at some example resumes:

Jack Pilgrim Washington , DC 14015 – (555) 444-3333 – [email protected] – www.linkedin.com/jpilgrim Resume Summary Graphic designer with 3+ years of experience creating and implementing promotional materials and social media graphics. Worked with sales and marketing teams to increase inbound calls by 23% YoY through compelling digital media. Adept at planning, managing, and prioritizing multiple deadlines at once, and thrives in fast-paced work environment. Work Experience Creative Designs | Washington, DC Lead Graphic Designer | June 2018-Present Worked with sales and marketing teams to create landing pages, sales proposals, and supporting media elements to drive sales by over $250,000 per quarter Trained, managed, and mentored team of 4 junior designers to fulfill 40+ project orders on a weekly basis Conducted UX research through surveys, usability testing, and data analysis to plan content marketing strategy, driving organic search traffic by 12% Presented proposals, results, and status updates to set of 4-7 clients, ensuring customer satisfaction at or above 95% for 3 years straight Happy Place | Alexandria, VA Junior Graphic Designer | July 2016-May 2018 Translated client needs and branding strategies into design and content strategy, increasing client retention by 22% Reduced project turnaround time by 8% by Utilizing web-based ticket system for completing and archiving finalized pieces Posted digital artwork to network IPTV using web interface to produce high-end info-graphics and other materials Happy Place | Alexandria, VA Marketing Intern | September 2015-July 2016 Assisted marketing team with data collection, analysis, and presentation using Google Analytics Drew up storyboards for new marketing campaigns alongside sales team, increasing brand awareness through social media Wrote 500-1000 word articles to pair with graphical elements on page, leading to a 40% boost in engagement on company website Education Savannah College of Art and Design | Savannah, Georgia May 2016 Bachelor of Fine Arts in Graphic Design Skills Adobe Creative Suite Typography HTML/CSS WordPress Collaboration Organization

Allison Neederly Chicago, Illinois , 60007 | (333) 222-1111 | [email protected] | www.linkedin.com/allison.neederly Resume Summary Dedicated customer service representative with 4+ years experience resolving customers’ needs in-person, online, and over the phone. Top achiever at XYZ Inc. with a 100% customer satisfaction rate for Q1 of 2020. Friendly personable, and knowledgable about company’s products and services. Relevant Skills Customer Service Responded to upwards of 200 customer queries daily with XYZ Inc., reducing the average wait time by 56% and increasing customer satisfaction rates by 13% Ability to resolve conflict and create a positive atmosphere for shopping for both new and existing customers through technical proficiency Expert product knowledge and communication skills, and experience training and mentoring new customer service staff Web Chat and Phone Skilled in 3 web chat platforms for helping online customers resolve their queries quickly and accurately Achieved fastest call resolution rate at XYZ Inc., with an average resolution time of under 5 minutes per customer Performed outbound calls for customer satisfaction surveys, as well as writing web-based surveys for 10,000+ customers Troubleshooting Detailed product knowledge allowed for customer technical issues to be resolved at rate within top 5% of all customer service associates at XYZ Inc. Created manual for step-by-step directions for troubleshooting that was implemented for team of 100+ customer service reps Positive attitude took average tech-related negative response from 1/5 stars to 4/5 stars, increasing trust in brands and services Work Experience XYZ Inc. | Philadelphia, PA Customer Service Associate New Look Global | Burlington, VT Junior Customer Service Representative L.L. Bean | Burlington, VT Sales Associate Education University of Vermont | Burlington, VT May 2012 Bachelor of Arts in Humanities

Priya Laghari New York, NY | (222) 111-0000 | [email protected] | www.priyabizdev.com Resume Profile Strategy Development: Grew John Deere’s international sales by 13% by tapping into undeserved countries in Southeast Asia Management: Oversaw a team of managers representing marketing, sales, and product teams. Streamlined collaborative, cross-functional communications through agile and scrum management system CRM: Developed, customized, and implemented new customer relationship management database for accounts totaling over $10M in value Work Experience Business Development Manager 01/2015-Present Microsoft | Redmond, WA Developed product strategies and roadmap for Google AdWords, increasing inbound traffic by 26% YoY Reduced time training on new software by 50% for new and existing employees by implement e-learning programs Spearheaded digital marketing campaign worth $1M that saw a return of 200% in first year by qualifying leads earlier in the sales funnel Regional Sales Manager 11/2012-01/2015 Big Things Inc. | St. Louis, MO Managed territory encompassing 29 regional locations with an annual revenue of approx. $55M Worked with C-level executives to plan business strategies, resulting in 20% reduction in overhead costs Increased client retention by 12% in first year by implementing a CRM approach based on account profiling and elevating levels of relationship selling Account Manager 02/2009-11/2012 Solutions Corp. | Chicago, IL Implemented and developed CRM strategic plans, increasing retention of long-term clients by 22% Maintained 50+ accounts totaling over $35M in value Generated leads through one-on-one consultation via phone inquiries, online check-ins, and meeting office walk-ins Relevant Skills CRM: Proficient with Salesforce, Zoho, and HubSpot; some experience with Keap. Used various CRM software over a decade to successfully manage customer relations and quick to adapt to new software and tools that aid in quality of customer experience. Salesmanship: Negotiated and closed over several deals worth $1M+ and skilled in upselling and cross-selling. Adept at working closely with marketing and product teams to maximize the efficiency of the sales funnel for both inbound and outbound traffic. Presentation: Represented Microsoft Northwest Region at quarterly board meetings, ensuring all stakeholders were kept abreast of new developments and opportunities. Also deliver monthly presentations to big clients and vendors to maintain positive relationship. Data analytics. Expert at integrating data from various analytics platforms, including Google, Microsoft Power BI, and SAP BusinessObjects Education Colgate University | May 2008 MBA Fordham University | May 2006 Bachelor’s Degree in Business

For more resume examples and templates:

Resume examples by job

Google docs resume template

Resume templates

Resume builder

Resume Headers Samples:

Tip : Never put your contact info in the header of your document; some applicant tracking systems might miss it.

For more on how to write a resume header:

Resume Header

Resume Titles

Resume introduction examples

Entry-Level Resume Objective.

Recent graduate with a bachelor’s in Marketing from the University of Virginia seeking an entry-level role in content marketing. Excellent copywriter with 2+ years experience editing content as a member of the UVa Writing Center.

Career Change Resume Objective.

Eager to apply 7+ years of experience with customer success management to make successful outbound B2B calls, deliver customized business solutions to new and existing customers, and provide expert product knowledge in the role of Account Manager for XYZ Inc.

Example Resume Summary Statement.

Accountant with over 8 years of experience in the medical industry. Adept at advising on management of cash deficits, reconciling departmental accounts, and creating new accounts and codes. Coordinated invoice preparation system for ABC that reduced contractor overhead by 19% YoY.

English teacher with a love of language and 6 years of experience teaching high school students. Developed new curriculum that boosted freshman reading comprehension scores by 12% and created after school book club for AP Lit class, resulting in 100% of participating students achieving a 5 on the AP Lit test.

Example Qualifications Summary.

Executive assistant with 5+ years experience helping maintain efficiency in an office of 25 employees Communicated directly with internal and external stakeholders, helping Senior Vice President manage projects worth $5M+ Proactively managed office schedules, identifying and prioritizing changes to ensure client satisfaction Recognized in a company of 500 for “Outstanding Achiever” in May 2019

Example Resume Profile.

Detail-oriented IT Specialist with 4 years of experience overseeing and improving the infrastructure of IT systems. Adept at building and running troubleshooting systems and testing services. Decreased security risk by 47% through continual optimization, while also improving the speed of client portal by 22%. Excellent communicator both internally and for client-facing discussions. Achieved 98%+ customer satisfaction ratings through weekly and monthly check-ins with accounts valued cumulatively at $500,000.

Entry-Level Resume Headline.

Bilingual College Graduate with 80 WPM Typing Speed and Tutoring Experience

Experienced Resume Headline.

Business Development Specialist with 6+ Years Experience Scaling Start-Up Tech Teams

For more on resume introductions:

Resume objective statement

Resume summary statement

Resume summary statement examples

Qualifications summary

Sample resume work experience sections

Work Experience XYZ Industries | Seattle, WA Marketing Associate | May 2019-Present Delivered weekly presentations to client-base to communicate brand messaging, increasing client retention by 11% Served as liaison between marketing and product teams, resulting in projects finishing 2 weeks early, on average Leveraged Excel skills to create and maintain spreadsheet to track consumer insights, emergent trends, and inform decisions of marketing team through competitive analysis Managed team of 5 contractors to juggle multiple priority projects simultaneously, never missing a deadline Initiated an affiliate referral program that PR team went on to turn into a revenue-generating stream valued at $30,000 annually ABC Corp | Seattle, WA Marketing Intern | September 2018-May 2019 Developed, maintained, and processed 20+ digital consent forms and distributor forms Worked collaboratively with a team of 10 marketing professionals, closely aligning our goals with the PR team Provided data analysis using Google Analytics and performed keyword research to increase blog traffic by 56% over six months Answered up to 50 customer queries by phone and email each week

For more on building the perfect resume work experience section:

Resume work experience section

First resume (no experience)

Examples Of Education Resume Sections

Graduated recently from a 4-year program.

Western Illinois University | Macomb, Illinois May 2020 Bachelor of Arts in Sociology | Minor in Psychology 3.95 GPA magna cum laude Dean’s List all semesters

Two degrees.

Fordham University | Bronx, New York April 2016 Master of Chemical Engineering Stony Brook University | Stony Brook, New York April 2014 Bachelor of Science in Chemistry

Anticipated graduation date (not yet graduated).

DePaul Univeristy | Chicago, Illinois Bachelor of Arts in History – Degree anticipated May 2021 Current GPA: 3.8

Older job seeker (graduated 10+ years ago).

University of Chicago | Chicago, Illinois Bachelor of Business Administration

High school graduate (no college degree).

Johnston High School 2016-2020 Head of Computer Club

More on crafting the perfect resume education section:

Education resume section

GPA on resume

Dean’s list

Magna cum laude

Examples Of Skills For Resume

Examples of hard skills include:

Examples of soft skills include:

Here’s more information on how to incorporate skills into your resume:

Resume skills section

Hard skills

Soft skills

Top skills for professionals

Skills-based resume

Resume writing FAQ

What is a resume?

A resume is a one to two-page document that focuses on professional experience, past achievements, education and certifications, and specific skills tailored to the job you’re applying for.

Almost every job application requires a resume, and hiring managers use them as a first impression in determining which applicants get a shot at an interview.

Whether you’re fresh out of college or have 30 years of professional experience, this guide should help craft a resume that stands out from the crowd and get you one step closer to landing your dream job.

What is the format for writing a good resume?

Most people will want to use a chronological or reverse-chronological resume format. This format is compatible with most applicant tracking systems (ATS) and is easy for employers to read. Additionally it helps highlight your experience, which helps prove your qualifications.

How far back should a resume go?

A resume should go back no further than 10 to 15 years. However, it is important that all your information is relevant. Therefore, do not include job experience that is irrelevant to your application, even if it’s fewer than 10 years old. Save that information for later discussions.

Should you personalize your resume for each job?

Yes, you should personalize your resume for each job you apply to. Many recruiters use ATS now, which will search for keywords in a resume and reject those that don’t have them. That means that the skills you choose to highlight as well as your opening, such as your resume summary, should be altered to suit each job you apply to.

You don’t need to rewrite the entire resume for each job, but it does show attention to detail and initiative to make sure that your resume is customized. It also makes it more likely that you’ll get past the first step of the process.

State of New York Department of Labor – Resumes, Cover Letters and Job Applications

Harvard University – Create a Resume/CV or Cover Letter

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Matthew Zane is the lead editor of Zippia's How To Get A Job Guides. He is a teacher, writer, and world-traveler that wants to help people at every stage of the career life cycle. He completed his masters in American Literature from Trinity College Dublin and BA in English from the University of Connecticut.

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