literature review destination marketing organization

A Literature Review on Destination Management Organization (DMO)

ZENITH International Journal of Multidisciplinary Research, Vol. 4 (12), December (2014)

7 Pages Posted: 6 Nov 2015

Bindi Varghese

CHRIST (Deemed to be University) - Institute of Management

CHRIST (Deemed to be University)

Date Written: December 1, 2014

This article is focused on the literature reviews that revolves around four themes mainly: Marketing, Destination Management Organization (DMOs), Destination Management and Branding. A methodological review was conducted on more than twenty articles that varied from research based articles (empirical studies), literature reviews articles, case studies, book reviews, conference proceedings, conceptual papers and so on to derive clarity on the DMO concept. The review gathered that the DMO has various functions other than traditionally known marketing function, the structure and type of the DMO varies according to the destinations. The paper concludes on the note that DMOs are necessary for the long term sustainability of the destination.

Keywords: Destination Management Organization (DMOs), Marketing, Management, Methodological Reviews

Suggested Citation: Suggested Citation

Bindi Varghese (Contact Author)

Christ (deemed to be university) - institute of management ( email ).

Hosur Road Opposite Bosch Bangalore, Karnataka, Karnataka 560029 India 90351 61133 (Phone) 91 80 4012 9000 (Fax)

HOME PAGE: http://www.christuniversity.in/

CHRIST (Deemed to be University) ( email )

Hosur Road Dharmaram PO Bengaluru, IN Karnataka 560029 India

Do you have a job opening that you would like to promote on SSRN?

Paper statistics, related ejournals, business history ejournal.

Subscribe to this fee journal for more curated articles on this topic

Environmental Anthropology eJournal

Information

• Author Services

Initiatives

You are accessing a machine-readable page. In order to be human-readable, please install an RSS reader.

All articles published by MDPI are made immediately available worldwide under an open access license. No special permission is required to reuse all or part of the article published by MDPI, including figures and tables. For articles published under an open access Creative Common CC BY license, any part of the article may be reused without permission provided that the original article is clearly cited. For more information, please refer to https://www.mdpi.com/openaccess .

Feature papers represent the most advanced research with significant potential for high impact in the field. A Feature Paper should be a substantial original Article that involves several techniques or approaches, provides an outlook for future research directions and describes possible research applications.

Feature papers are submitted upon individual invitation or recommendation by the scientific editors and must receive positive feedback from the reviewers.

Editor’s Choice articles are based on recommendations by the scientific editors of MDPI journals from around the world. Editors select a small number of articles recently published in the journal that they believe will be particularly interesting to readers, or important in the respective research area. The aim is to provide a snapshot of some of the most exciting work published in the various research areas of the journal.

Original Submission Date Received: .

• Active Journals
• Find a Journal
• Proceedings Series
• For Authors
• For Reviewers
• For Editors
• For Librarians
• For Publishers
• For Societies
• For Conference Organizers
• Open Access Policy
• Institutional Open Access Program
• Special Issues Guidelines
• Editorial Process
• Research and Publication Ethics
• Article Processing Charges
• Testimonials
• Preprints.org
• SciProfiles
• Encyclopedia

Article Menu

• Subscribe SciFeed
• Google Scholar
• on Google Scholar
• Table of Contents

Find support for a specific problem in the support section of our website.

Please let us know what you think of our products and services.

Visit our dedicated information section to learn more about MDPI.

JSmol Viewer

The future of destination marketing organizations in the insight era.

1. Introduction

2. conceptual framework, 3. propositions, 3.1. dmos’ organizational adaptations and workforce training, 3.2. active engagement with destinations’ stakeholders and data sharing, 3.3. leverage user-generated-data for destination marketing, 3.4. the power of dmo’s data-driven decision-making, 4. conclusions and future directions, author contributions, institutional review board statement, informed consent statement, data availability statement, conflicts of interest.

• Castells, M. The Information Age. Media Stud. Read. 2010 , 2 , 152. [ Google Scholar ]
• Campbell, G. Bye Bye Big Data Era, the Insight ERA is Here. Open Data Science—Your News Source for AI, Machine Learning & More. 2019. Available online: https://opendatascience.com/bye-bye-big-data-era-the-insight-era-is-here/ (accessed on 24 January 2022).
• Morrison, A.M. Marketing and Managing Tourism Destinations , 2nd ed.; Routledge: New York, NY, USA, 2019. [ Google Scholar ]
• Sheehan, L.R.; Ritchie, J.R.B. Destination stakeholders: Exploring identity and salience. Ann. Tour. Res. 2005 , 32 , 711–734. [ Google Scholar ] [ CrossRef ]
• Arora, V. Destination Marketing Outlook 2022. Available online: https://research.skift.com/report/destination-marketing-outlook-2022/ (accessed on 14 March 2022).
• De Filippo, M.; Bencivenga, A.; Colangelo, D.; Pepe, A. The Digital Communication Strategies of Regional DMOs at the Time of COVID-19. Fuori Luogo. Riv. Sociol. Territ. Tur. Tecnol. 2020 , 7 , 81–87. [ Google Scholar ]
• Stankov, U.; Jovanović, T.; Pavluković, V.; Kalinić, Č.; Drakulić-Kovačević, N.; Cimbaljević, M. A regional survey of current practices on destination marketing organizations’ facebook pages: The case of Eu and U.S. Geogr. Pannonica 2018 , 22 , 81–96. [ Google Scholar ] [ CrossRef ]
• Allgeyer, T. The Importance of Twitter to Destination Marketing Organizations. Master’s Thesis, University of South Carolina, Columbia, SC, USA, 2019. [ Google Scholar ]
• World Tourism Organization. A Practical Guide to Tourism Destination Management. Available online: https://www.e-unwto.org/doi/book/10.18111/9789284412433 (accessed on 25 January 2022).
• Huang, A.; Chao, Y.; de la Mora Velasco, E.; Bilgihan, A.; Wei, W. When artificial intelligence meets the hospitality and tourism industry: An assessment framework to inform theory and management. J. Hosp. Tour. Insights. 2021. [ CrossRef ]
• Organization for Economic Co-Operation and Development. Using Artificial Intelligence to Detect, Respond and Recover from COVID-19. 2020. Available online: https://www.oecd.org/coronavirus/policy-responses/using-artificial-intelligence-to-help-combat-covid-19-ae4c5c21/ (accessed on 24 January 2022).
• Buhalis, D.; Law, R. Progress in information technology and tourism management: 20 years on and 10 years after the internet: The state of eTourism research. Tour. Manag. 2008 , 29 , 609–623. [ Google Scholar ] [ CrossRef ]
• Fernandes, N. Economic Effects of Coronavirus Outbreak (COVID-19) on the World Economy. IESE Business School Working Paper No. WP-1240-E. 2020. Available online: https://ssrn.com/abstract=3557504 (accessed on 24 January 2022).
• Sharma, K.; Jain, M.; Dhir, S. Analysing the impact of artificial intelligence on the competitiveness of tourism firms: A modified total interpretive structural modeling (m-TISM) approach. Int. J. Emerg. Mark. 2021 , 17 , 1067–1084. [ Google Scholar ] [ CrossRef ]
• Rudko, I.; Bashirpour Bonab, A.; Bellini, F. Organizational Structure and Artificial Intelligence. Modeling the Intraorganizational Response to the AI Contingency. J. Theor. Appl. Electron. Commer. Res. 2021 , 16 , 2341–2364. [ Google Scholar ] [ CrossRef ]
• Autor, D.H.; Dorn, D. The growth of low-skill service jobs and the polarization of the US labor market. Am. Econ. Rev. 2013 , 103 , 1553–1597. [ Google Scholar ] [ CrossRef ]
• De la Mora Velasco, E.; Huang, A.; Haney, A. An employee sharing model for the tourism and hospitality industry. Tour. Hosp. 2021 , 2 , 190–194. [ Google Scholar ] [ CrossRef ]
• Sheehan, L.; Vargas-Sánchez, A.; Presenza, A.; Abbate, T. The use of Intelligence in Tourism Destination Management: An emerging role for DMOs. Int. J. Tour. Res. 2016 , 18 , 549–557. [ Google Scholar ] [ CrossRef ]
• Gretzel, U. The Smart DMO: A new step in the digital transformation of destination management organizations. Eur. J. Tour. Res. 2022 , 30 , 3002. [ Google Scholar ] [ CrossRef ]
• Kumar, P.; Mishra, J.M.; Rao, Y.V. Analysing tourism destination promotion through Facebook by Destination Marketing Organizations of India. Curr. Issues Tour. 2022 , 25 , 1416–1431. [ Google Scholar ] [ CrossRef ]
• Önder, I.; Gunter, U.; Gindl, S. Utilizing Facebook statistics in tourism demand modeling and destination marketing. J. Travel Res. 2020 , 59 , 195–208. [ Google Scholar ] [ CrossRef ]
• Cimbaljević, M.; Stankov, U.; Demirović, D.; Pavluković, V. Nice and smart: Creating a smarter festival—The study of EXIT (novi sad, Serbia). Asia Pac. J. Tour. Res. 2021 , 26 , 415–427. [ Google Scholar ] [ CrossRef ]
• Wang, R.; Luo, J.; Huang, S.S. Developing an artificial intelligence framework for online destination image photos identification. J. Destin. Mark. Manag. 2020 , 18 , 100512. [ Google Scholar ] [ CrossRef ]
• Ma, Y.; Xiang, Z.; Du, Q.; Fan, W. Effects of user-provided photos on hotel review helpfulness: An analytical approach with deep leaning. Int. J. Hosp. Manag. 2018 , 71 , 120–131. [ Google Scholar ] [ CrossRef ]
• Maghded, H.S.; Ghafoor, K.Z.; Sadiq, A.S.; Curran, K.; Rawat, D.B.; Rabie, K. A novel AI-enabled framework to diagnose coronavirus COVID-19 using smartphone embedded sensors: Design study. In Proceedings of the IEEE 21st Int Conference on Info. Reuse and Integration for Data Science (IRI), Las Vegas, NV, USA, 11–13 August 2020; pp. 180–187. [ Google Scholar ]
• Kaefer, F. Bill Geist on the future of destination marketing and DMOS. In Insider's Guide Place Branding ; Springer: Berlin, Germany, 2021; pp. 81–85. [ Google Scholar ]
• Lee, M.; Hong, J.H.; Chung, S.; Back, K.J. Exploring the Roles of DMO’s Social Media Efforts and Information Richness on Customer Engagement: Empirical Analysis on Facebook Event Pages. J. Travel Res. 2020 , 60 , 670–686. [ Google Scholar ] [ CrossRef ]
• Griffin, T.; Giberson, J.; Lee, S.H.M.; Guttentag, D.; Kandaurova, M.; Sergueeva, K.; Dimanche, F. Virtual reality and implications for destination marketing. In Proceedings of the 2017 ttra International Conference, Québec City, PQ, Canada, 20–22 June 2017. [ Google Scholar ]
• Chang, H.H.; Chiang, C.C. Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective. J. Hosp. Tour. Technol. 2022 , 13 , 427–440. [ Google Scholar ] [ CrossRef ]
• Brynjolfsson, E.; McElheran, K. The rapid adoption of data-driven decision-making. Am. Econ. Rev. 2016 , 106 , 133–139. [ Google Scholar ] [ CrossRef ]
• Stewart, J. Models of priority-setting for public sector research. Res. Policy 1995 , 24 , 115–126. [ Google Scholar ] [ CrossRef ]
• Blichfeldt, B.S.; Hird, J.; Kvistgaard, P. Destination leadership and the issue of power. Tour. Rev. 2014 , 69 , 74–86. [ Google Scholar ] [ CrossRef ]
• Hall, C.M. Tourism and Politics: Policy, Power and Place ; John Wiley & Sons: Hoboken, NJ, USA, 1994. [ Google Scholar ]
• Paolanti, M.; Mancini, A.; Frontoni, E.; Felicetti, A.; Marinelli, L.; Marcheggiani, E.; Pierdicca, R. Tourism destination management using sentiment analysis and geo-location information: A deep learning approach. Inf. Technol. Tour. 2021 , 23 , 241–264. [ Google Scholar ] [ CrossRef ]
• Flores-Ruiz, D.; Elizondo-Salto, A.; Barroso-González, M.D.L.O. Using social media in tourist sentiment analysis: A case study of Andalusia during the COVID-19 pandemic. Sustainability 2021 , 13 , 3836. [ Google Scholar ] [ CrossRef ]
• Ali, T.; Marc, B.; Omar, B.; Soulaimane, K.; Larbi, S. Exploring destination’s negative e-reputation using aspect based sentiment analysis approach: Case of Marrakech destination on TripAdvisor. Tour. Manag. Perspect. 2021 , 40 , 100892. [ Google Scholar ] [ CrossRef ]
• Micera, R.; Crispino, R. Destination web reputation as “smart tool” for image building: The case analysis of Naples city-destination. Int. J. Tour. Cities. 2017 , 3 , 406–423. [ Google Scholar ] [ CrossRef ]

Click here to enlarge figure

Share and Cite

Huang, A.; De la Mora Velasco, E.; Haney, A.; Alvarez, S. The Future of Destination Marketing Organizations in the Insight Era. Tour. Hosp. 2022 , 3 , 803-808. https://doi.org/10.3390/tourhosp3030049

Huang A, De la Mora Velasco E, Haney A, Alvarez S. The Future of Destination Marketing Organizations in the Insight Era. Tourism and Hospitality . 2022; 3(3):803-808. https://doi.org/10.3390/tourhosp3030049

Huang, Arthur, Efrén De la Mora Velasco, Adam Haney, and Sergio Alvarez. 2022. "The Future of Destination Marketing Organizations in the Insight Era" Tourism and Hospitality 3, no. 3: 803-808. https://doi.org/10.3390/tourhosp3030049

Article Metrics

Article access statistics, further information, mdpi initiatives, follow mdpi.

Subscribe to receive issue release notifications and newsletters from MDPI journals

• Corpus ID: 147023127

A Literature Review on Destination Management Organization (DMO)

• Bindi Varghese , Neha Paul
• Published 1 December 2014
• AARN: Space

11 Citations

Bibliometrics of destination marketing research: cocitation and bibliographic coupling analyses, improving the management of tourist destinations: a new approach to strategic management at the dmo level by integrating lean techniques, a strategic evaluation on competency of karnataka destinations through destination management organizations, destination management organisation managers’ behavioural intentions towards crisis planning in malaysia, theoretical model of destination development for cruising tourism in the adriatic region, tourism facing a pandemic: from crisis to recovery, the suitability level of ecotourism characteristics in the sipin lake tourist destination in jambi city, strategies for crisis preparedness of tourist destinations.

• Highly Influenced

Digital Transformation in B2B Destination Management Companies: An Intuitive Django Web Application

-96-is the emergency management applied within the hospitality industry at present sufficient, 24 references, a destination-branding model: an empirical analysis based on stakeholders, managing diverse stakeholders in the context of destination marketing, relationship marketing: the challenge for destinations, tale of two cities’ collaborative tourism marketing: towards a theory of destination stakeholder assessment, a framework for an industry supported destination marketing information system, towards a model of the roles and activities of destination management organizations, time for ‘mindful’ destination management and marketing, destination brand components, urban destination loyalty drivers and cross-national moderator effects: the case of barcelona, the politics of destination marketing: assessing stakeholder interaction choice orientations toward a dmo formation, using the thomas‐kilmann conflict mode instrument, related papers.

Showing 1 through 3 of 0 Related Papers

Destination Management, Competitiveness, and Quality-of-Life: A Review of Literature and Research Agenda

• First Online: 01 January 2011

Cite this chapter

• B. Bynum Boley 4 &
• Richard R. Perdue 4  

Part of the book series: International Handbooks of Quality-of-Life ((IHQL))

4203 Accesses

16 Citations

The purpose of this chapter is to provide a review of the destination competitiveness literature and to articulate an agenda for future research on the interface between destination competitiveness and sustainability, with specific focus on the associated resident quality-of-life issues. The chapter is predicated on two beliefs. First, tourism destination development and management in the future will continue to focus more and more on sustainability and contributing to local resident quality-of-life. Second, destination management organizations (DMO) will continue to be the leaders for destination tourism planning and strategy implementation. The current DMO management philosophy is largely focused on destination competitiveness. Hence, there is an important need to examine the interfaces of sustainability and destination competitiveness concluding with suggestions for how DMOs will be evaluated in the future and the research needed to support those evaluation structures. This chapter suggests that an increased focus on destination sustainability and/or destination competitiveness will result in increased resident quality-of-life.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

• Get 10 units per month
• Download Article/Chapter or Ebook
• 1 Unit = 1 Article or 1 Chapter
• Cancel anytime
• Available as PDF
• Read on any device
• Instant download
• Own it forever
• Available as EPUB and PDF
• Compact, lightweight edition
• Dispatched in 3 to 5 business days
• Free shipping worldwide - see info
• Durable hardcover edition

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Destination Competitiveness, Sustainability and Resident Quality of Life: The Potential for a Tripartite Symbiotic Relationship

Exploring the link between quality of life and destination performance.

Well-Being of Locals, Tourist Experiences and Destination Competitiveness

Ahn, B., Lee, B., & Shafer, C. (2002). Operationalizing sustainability in regional tourism planning: An application of the limits of acceptable change framework. Tourism Management, 23 (1), 1–15.

Article   Google Scholar  

Allen, L., Hafer, H., Long, P., & Perdue, R. (1993). Rural residents’ attitudes toward recreation and tourism development. Journal of Travel Research, 31 (4), 27.

Andereck, K., & Vogt, C. (2000). The relationship between residents’ attitudes toward tourism and tourism development options. Journal of Travel Research, 39 (1), 27.

Andereck, K., Valentine, K., Knopf, R., & Vogt, C. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32 (4), 1056–1076.

Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17 , 99–120.

Belisle, F., & Hoy, D. (1980). The perceived impact of tourism by residents a case study in Santa Marta, Colombia. Annals of Tourism Research, 7 (1), 83–101.

Berry, S., & Ladkin, A. (1997). Sustainable tourism: A regional perspective. Tourism Management, 18 (7), 433–440.

Boley, B., Nickerson, N., & Bosak, K. (2011). Measuring geotourism: Developing and testing the Geotraveler Tendency Scale (GTS). Journal of Travel Research , 50(5), 567–578.

Google Scholar  

Bosak, K., Boley, B., & Zaret, K. (2010). Deconstructing the ‘Crown of the Continent’: Power, politics and the process of creating national geographic’s geotourism mapguides. Tourism Geographies, 12 (3), 460–480.

Buhalis, D. (2000). Marketing the competitive destination in the future. Tourism Management, 21 (1), 97–116.

Butler, R. (1980). The concept of a tourist area cycle of evolution: Implications for management of resources. Canadian Geographer/Le Géographe canadien, 24 (1), 5–12.

Dolniar, S. (2004). Beyond “commonsense segmentation”: A systematics of segmentation approaches in tourism. Journal of Travel Research, 42 (3), 244.

Dolnicar, S., Crouch, G., & Long, P. (2008). Environment-friendly tourists: What do we really know about them? Journal of Sustainable Tourism, 16 (2), 197–210.

Dwyer, L. (2005). Relevance of triple bottom line reporting to achievement of sustainable tourism: A scoping study. Tourism Review International, 9 , 79–93.

Dwyer, L., Mellor, R., Livaic, Z., Edwards, D., & Kim, C. (2004). Attributes of destination competitiveness: A factor analysis. Tourism Analysis, 9 (2), 91–101.

Enright, M., & Newton, J. (2004). Tourism destination competitiveness: A quantitative approach. Tourism Management, 25 (6), 777–788.

Freeman, R. E. (1984). Strategic management: A stakeholder approach . Boston: Pitman.

Friedman, A. L., & Miles, S. (2002). Developing stakeholder theory. Journal of Management Studies, 39 (1), 1–21.

Garrod, B., & Fyall, A. (1998). Beyond the rhetoric of sustainable tourism. Tourism Management, 19 (3), 199–212.

Gilbert, D. (1984). The need for countries to differentiate their tourist product and how to do so . Seminal papers: Tourism managing for results. University of Surrey, Guilford.

Gilbert, D. (1990). Strategic marketing planning for national tourism. The Tourist Review, 1 , 18–27.

Gooroochurn, N., & Sugiyarto, G. (2005). Competitiveness indicators in the travel and tourism industry. Tourism Economics, 11 (1), 25–43.

Gretzel, U., Fesenmaier, D., Formica, S., & O’Leary, J. (2006). Searching for the future: Challenges faced by destination marketing organizations. Journal of Travel Research, 45 (2), 1–11.

Guillen, M. (2000). Business groups in emerging economies: A resource based view. Academy of Management Journal, 43 (3), 362–380.

Gunn, C., & Var, T. (2002). Tourism planning: Basics, concepts, cases . New York: Routledge.

Gursoy, D., Jurowski, C., & Uysal, M. (2002). Resident attitudes: A structural modeling approach. Annals of Tourism Research, 29 (1), 79–105.

Hassan, S. (2000). Determinants of market competitiveness in an environmentally sustainable tourism industry. Journal of Travel Research, 38(3), 239.

Hunter, C. (1997). Sustainable tourism as an adaptive paradigm. Annals of Tourism Research, 24 (4), 850–867.

Hvenegaard, G. (2002). Using tourist typologies for ecotourism research. Journal of Ecotourism, 1 (1), 7–18.

Jurowski, C., Uysal, M., & Williams, D. (1997). A theoretical analysis of host community resident reactions to tourism. Journal of Travel Research, 36 (2), 3–11.

Ko, D., & Stewart, W. (2002). A structural equation model of residents’ attitudes for tourism development. Tourism Management, 23 (5), 521–530.

Kozak, M. (2002). Destination benchmarking. Annals of Tourism Research, 29 (2), 497–519.

Long, P. T., Perdue, R. R., & Venturoni, L. (2005). Home away from home: A research agenda for examining the resort community second home industry in Colorado. In Proceedings of the Biennial Conference of the International Academy for the Study of Tourism , Beijing

Madrigal, R. (1993). A tale of tourism in two cities. Annals of Tourism Research, 20 (2), 336–353.

Mazanec, J., Wöber, K., & Zins, A. (2007). Tourism destination competitiveness: From definition to explanation? Journal of Travel Research, 46 (1), 86–95.

McCool, S., Moisey, R., & Nickerson, N. (2001). What should tourism sustain? The disconnect with industry perceptions of useful indicators. Journal of Travel Research, 40 (2), 124.

McGehee, N., & Andereck, K. (2004). Factors predicting rural residents’ support of tourism. Journal of Travel Research, 43 (2), 131.

Melián-Gonzlez, A., & García-Falcón, J. (2003). Competitive potential of tourism in destinations. Annals of Tourism Research, 30 , 720–740.

Michael, E. (2003). Tourism micro-clusters. Tourism Economics, 9 (2), 133–145.

Miller, G. (2001). The development of indicators for sustainable tourism: Results of a Delphi survey of tourism researchers. Tourism Management, 22 (4), 351–362.

Miller, M., Henthorne, T., & George, B. (2008). The competitiveness of the Cuban tourism industry in the twenty-first century: A strategic re-evaluation. Journal of Travel Research, 46 (3), 268–278.

Moscardo, G. (2009). Tourism and quality of life: Towards a more critical approach. Tourism and Hospitality Research, 9 (2), 159–170.

Perdue, R. (2004). Sustainable tourism and stakeholder groups: A case study of Colorado ski resort communities. In G. Crouch, R. R. Perdue, H. J. P. Timmermans, & M. Uysal (Eds.), Consumer psychology of tourism, hospitality, and leisure (pp. 253–264). Cambridge: CABI.

Chapter   Google Scholar  

Perdue, R. R., Long, P. T., & Allen, L. (1990). Resident support for tourism development. Annals of Tourism Research, 17 (4), 586–599.

Perdue, R., Long, P., & Kang, Y. (1999). Boomtown tourism and resident quality of life: The marketing of gaming to host community residents. Journal of Business Research, 44 (3), 165–177.

Perdue, R., Tyrrell, T., & Uysal, M. (2010). Understanding the value of tourism: A conceptual divergence. In D. Pearce & R. Butler (Eds.), Tourism research: A 20 – 20 vision (pp. 123–132). Woodeaton: Goodfellow Publishers Limited.

Porter, M. (1980). Competitive strategy: Techniques for analyzing industries and competitors . New York: Free Press.

Porter, M. (1998). Clusters and the new economics of competition. Harvard Business Review, 76 (2), 77–90.

Ritchie, J. R. B., & Crouch, G. (2003). The competitive destination: A sustainable tourism perspective . Wallingford: CABI.

Book   Google Scholar  

Sautter, E., & Leisen, B. (1999). Managing stakeholders a tourism planning model. Annals of Tourism Research, 26 (2), 312–328.

Shane, A., & Graedel, T. (2000). Urban environmental sustainability metrics: A provisional set. Journal of Environmental Planning and Management, 43 (5), 643–663.

Smith, V. (2001). Hosts and guest revisited: Tourism issues in the 21st century (Tourism dynamics) . Elmsford: Cognizant Communication.

Snaith, T., & Haley, A. (1999). Residents’ opinions of tourism development in the historic city of York, England. Tourism Management, 20 (5), 595–603.

Stokes, A. M., Cook, S. D., & Drew, D. (2003). Geotourism: The new trend in travel . Washington, DC: Travel Industry America and National Geographic Traveler.

Uriely, N., Maoz, D., & Reichel, A. (2009). Israeli guests and Egyptian hosts in Sinai. Journal of Travel Research, 47 (4), 508–522.

Wöber, K. (2002). Benchmarking in tourism and hospitality industries: The selection of benchmarking partners . Wallingford: CABI.

Download references

Author information

Authors and affiliations.

Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA, 24061, USA

B. Bynum Boley & Richard R. Perdue

You can also search for this author in PubMed   Google Scholar

Corresponding author

Correspondence to B. Bynum Boley .

Editor information

Editors and affiliations.

State University, Dept. Hospitality & Tourism Management, Virginia Polytechnic Institute &, Blacksburg, 24061, Virgin Islands, USA

Muzaffer Uysal

Richard Perdue

Pamlin College of Business, Dept. Marketing, Virginia Polytechnic Institute, Pamplin Hall 2025, Blacksburg, 24061-0236, Virgin Islands, USA

M. Joseph Sirgy

Rights and permissions

Reprints and permissions

Copyright information

© 2012 Springer Science+Business Media B.V.

About this chapter

Boley, B.B., Perdue, R.R. (2012). Destination Management, Competitiveness, and Quality-of-Life: A Review of Literature and Research Agenda. In: Uysal, M., Perdue, R., Sirgy, M. (eds) Handbook of Tourism and Quality-of-Life Research. International Handbooks of Quality-of-Life. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-2288-0_30

Download citation

DOI : https://doi.org/10.1007/978-94-007-2288-0_30

Published : 04 November 2011

Publisher Name : Springer, Dordrecht

Print ISBN : 978-94-007-2287-3

Online ISBN : 978-94-007-2288-0

eBook Packages : Humanities, Social Sciences and Law Social Sciences (R0)

Share this chapter

Anyone you share the following link with will be able to read this content:

Sorry, a shareable link is not currently available for this article.

Provided by the Springer Nature SharedIt content-sharing initiative

• Publish with us

Policies and ethics

• Find a journal
• Track your research