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Encouragers, Paraphrasing and Summarising

A counsellor can encourage a client to continue to talk, open up more freely and explore issues in greater depth by providing accurate responses through encouraging, paraphrasing and summarising. Responding in this way informs the client that the counsellor has accurately heard what they have been saying. Encouragers, paraphrases and summaries are basic to helping a client feel understood.

Encouragers, also known as intentional listening , involve fully attending to the client, thus allowing them to explore their feelings and thoughts more completely. Paraphrasing and summarising are more active ways of communicating to the client that they have been listened to. Summarising is particularly useful to help clients organise their thinking.

The diagram below shows how encouragers, paraphrases and summaries are on different points of a continuum, each building on more of the information provided by the client to accurately assess issues and events.

Encouragers – Encouragers are a variety of verbal and non-verbal ways of prompting clients to continue talking.

Types of encouragers include:

  • Non-verbal minimal responses such as a nod of the head or positive facial expressions
  • Verbal minimal responses such as “Uh-huh” and “I hear what you’re saying”
  • Brief invitations to continue such as “Tell me more”

Encouragers simply encourage the client to keep talking. For a counsellor to have more influence on the direction of client progress they would need to make use of other techniques.

Paraphrases – To paraphrase, the counsellor chooses the most important details of what the client has just said and reflects them back to the client. Paraphrases can be just a few words or one or two brief sentences.

Paraphrasing is not a matter of simply repeating or parroting what the client has stated. Rather it is capturing the essence of what the client is saying, through rephrasing. When the counsellor has captured what the client is saying, often the client will say, “That’s right” or offer some other form of confirmation.

Example: I have just broken up with Jason. The way he was treating me was just too much to bear. Every time I tried to touch on the subject with him he would just clam up. I feel so much better now. Paraphrase: You feel much better after breaking up with Jason.

Summaries – Summaries are brief statements of longer excerpts from the counselling session. In summarising, the counsellor attends to verbal and non-verbal comments from the client over a period of time, and then pulls together key parts of the extended communication, restating them for the client as accurately as possible.

A check-out, phrased at the end of the summary, is an important component of the statement, enabling a check of the accuracy of the counsellor’s response. Summaries are similar to paraphrasing, except they are used less frequently and encompass more information.

  • July 21, 2009
  • Communication , Counselling Process , Encouraging , Microskills , Paraphrasing
  • Counselling Theory & Process

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Comments: 23

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Yeah,must say i like the simple way these basic counselling skills are explained in this article. More of same would be most welcome as it helps give a better understanding of the counselling process and the methods and techniques used within the counselling arena

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I really find this information helpful as a refresher in my studies and work. Please keep up the excellent work of ‘educating’ us on being a better counsellor. Thank you!

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Wonderfully helpful posting. Many thanks!

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Thankyou so much. I am doing a assignment at uni about scitzophrenia and needed to clarify what paraphrasing truly meant. Cheers

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So helpful to me as a counselor.

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Thankx so much for these post. I’m doing Counselling and Community Services and I need to clarify what summarising and paraphrasing really meant. Once again thank you, this information it’s really helpful

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Hello Antoinette friend and doing guidance and counselling need uo help about this question With relevent examples explain the following concepts as used in communicating to clients. (I;listening to verbal messages and using encouraged minimal prompts. 2)making use of non verbal communication and exhibiting attending behaviours using Gerald Eganis macro skill SOLER/ROLES. 3.paraphrasing 4.identifying and reflecting feelings and emotions from the clients story 5.summarizing 6.confrotation 7.counsellor self disclosure 8.asking open and close open ended concept 9.answering questions 10.clarifying

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thanks I am doing a counselling community services at careers Australia

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Really love the explanations given to the active listening techniques it was really useful and helpful good work done.

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Helpful. Thanks!

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I really like hw u explain everything in to simple terms for my understanding.

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Hai ,thanks for being here .Am a student social worker,i need help an an able to listen to get the implied massages from the client.and to bring questions to explore with them .I love to do this work .What shall I do.how do i train my self in listening.

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really appreciate.

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You explanation of these three basic intentional listening are very helpful. Thank you for remained us.

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very helpful indeed in making the client more open and exploring the issues more deeply

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Very important cues.thanks

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the article was helpful .thank you for explaining it in more clear and simple words.appreciate it alot .

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I need to write about what counselling words mean ie I understand summarising and paraphrasing any more would be useful as I’m near the end of my course

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I have a role play exam tomorrow on counselling and find above explanation very useful. thanks for sharing.

' src=

This explanation is clear and precise. Very easy to understanding than the expensive textbook. Please keep posting as this helps a lot. Thanks and God bless.

Pingback: Summarising In Counseling (a Comprehensive Overview) | OptimistMinds

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One of the simple and memorable descriptions of this I’ve read, thanks so much!

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Article • 12 min read

How to Paraphrase and Summarize Work

Summing up key ideas in your own words.

By the Mind Tools Content Team

encouraging paraphrasing and summarizing

Imagine you're preparing a presentation for your CEO. You asked everyone in your team to contribute, and they all had plenty to say!

But now you have a dozen reports, all in different styles, and your CEO says that she can spare only 10 minutes to read the final version. What do you do?

The solution is to paraphrase and summarize the reports, so your boss gets only the key information that she needs, in a form that she can process quickly.

In this article, we explain how to paraphrase and how to summarize, and how to apply these techniques to text and the spoken word. We also explore the differences between the two skills, and point out the pitfalls to avoid.

What Is Paraphrasing?

When you paraphrase, you use your own words to express something that was written or said by another person.

Putting it into your own words can clarify the message, make it more relevant to your audience , or give it greater impact.

You might use paraphrased material to support your own argument or viewpoint. Or, if you're putting together a report , presentation or speech , you can use paraphrasing to maintain a consistent style, and to avoid lengthy quotations from the original text or conversation.

Paraphrased material should keep its original meaning and (approximate) length, but you can use it to pick out a single point from a longer discussion.

What Is Summarizing?

In contrast, a summary is a brief overview of an entire discussion or argument. You might summarize a whole research paper or conversation in a single paragraph, for example, or with a series of bullet points, using your own words and style.

People often summarize when the original material is long, or to emphasize key facts or points. Summaries leave out detail or examples that may distract the reader from the most important information, and they simplify complex arguments, grammar and vocabulary.

Used correctly, summarizing and paraphrasing can save time, increase understanding, and give authority and credibility to your work. Both tools are useful when the precise wording of the original communication is less important than its overall meaning.

How to Paraphrase Text

To paraphrase text, follow these four steps:

1. Read and Make Notes

Carefully read the text that you want to paraphrase. Highlight, underline or note down important terms and phrases that you need to remember.

2. Find Different Terms

Find equivalent words or phrases (synonyms) to use in place of the ones that you've picked out. A dictionary, thesaurus or online search can be useful here, but take care to preserve the meaning of the original text, particularly if you're dealing with technical or scientific terms.

3. Put the Text into Your Own Words

Rewrite the original text, line by line. Simplify the grammar and vocabulary, adjust the order of the words and sentences, and replace "passive" expressions with "active" ones (for example, you could change "The new supplier was contacted by Nusrat" to "Nusrat contacted the new supplier").

Remove complex clauses, and break longer sentences into shorter ones. All of this will make your new version easier to understand .

4. Check Your Work

Check your work by comparing it to the original. Your paraphrase should be clear and simple, and written in your own words. It may be shorter, but it should include all of the necessary detail.

Paraphrasing: an Example

Despite the undoubted fact that everyone's vision of what constitutes success is different, one should spend one's time establishing and finalizing one's personal vision of it. Otherwise, how can you possibly understand what your final destination might be, or whether or not your decisions are assisting you in moving in the direction of the goals which you've set yourself?

The two kinds of statement – mission and vision – can be invaluable to your approach, aiding you, as they do, in focusing on your primary goal, and quickly identifying possibilities that you might wish to exploit and explore.

We all have different ideas about success. What's important is that you spend time defining your version of success. That way, you'll understand what you should be working toward. You'll also know if your decisions are helping you to move toward your goals.

Used as part of your personal approach to goal-setting, mission and vision statements are useful for bringing sharp focus to your most important goal, and for helping you to quickly identify which opportunities you should pursue.

How to Paraphrase Speech

In a conversation – a meeting or coaching session, for example – paraphrasing is a good way to make sure that you have correctly understood what the other person has said.

This requires two additional skills: active listening and asking the right questions .

Useful questions include:

  • If I hear you correctly, you're saying that…?
  • So you mean that…? Is that right?
  • Did I understand you when you said that…?

You can use questions like these to repeat the speaker's words back to them. For instance, if the person says, "We just don't have the funds available for these projects," you could reply: "If I understand you correctly, you're saying that our organization can't afford to pay for my team's projects?"

This may seem repetitive, but it gives the speaker the opportunity to highlight any misunderstandings, or to clarify their position.

When you're paraphrasing conversations in this way, take care not to introduce new ideas or information, and not to make judgments on what the other person has said, or to "spin" their words toward what you want to hear. Instead, simply restate their position as you understand it.

Sometimes, you may need to paraphrase a speech or a presentation. Perhaps you want to report back to your team, or write about it in a company blog, for example.

In these cases it's a good idea to make summary notes as you listen, and to work them up into a paraphrase later. (See How to Summarize Text or Speech, below.)

How to Summarize Text or Speech

Follow steps 1-5 below to summarize text. To summarize spoken material – a speech, a meeting, or a presentation, for example – start at step three.

1. Get a General Idea of the Original

First, speed read the text that you're summarizing to get a general impression of its content. Pay particular attention to the title, introduction, conclusion, and the headings and subheadings.

2. Check Your Understanding

Build your comprehension of the text by reading it again more carefully. Check that your initial interpretation of the content was correct.

3. Make Notes

Take notes on what you're reading or listening to. Use bullet points, and introduce each bullet with a key word or idea. Write down only one point or idea for each bullet.

If you're summarizing spoken material, you may not have much time on each point before the speaker moves on. If you can, obtain a meeting agenda, a copy of the presentation, or a transcript of the speech in advance, so you know what's coming.

Make sure your notes are concise, well-ordered, and include only the points that really matter.

The Cornell Note-Taking System is an effective way to organize your notes as you write them, so that you can easily identify key points and actions later. Our article, Writing Meeting Notes , also contains plenty of useful advice.

4. Write Your Summary

Bullet points or numbered lists are often an acceptable format for summaries – for example, on presentation slides, in the minutes of a meeting, or in Key Points sections like the one at the end of this article.

However, don't just use the bulleted notes that you took in step 3. They'll likely need editing or "polishing" if you want other people to understand them.

Some summaries, such as research paper abstracts, press releases, and marketing copy, require continuous prose. If this is the case, write your summary as a paragraph, turning each bullet point into a full sentence.

Aim to use only your own notes, and refer to original documents or recordings only if you really need to. This helps to ensure that you use your own words.

If you're summarizing speech, do so as soon as possible after the event, while it's still fresh in your mind.

5. Check Your Work

Your summary should be a brief but informative outline of the original. Check that you've expressed all of the most important points in your own words, and that you've left out any unnecessary detail.

Summarizing: an Example

So how do you go about identifying your strengths and weaknesses, and analyzing the opportunities and threats that flow from them? SWOT Analysis is a useful technique that helps you to do this.

What makes SWOT especially powerful is that, with a little thought, it can help you to uncover opportunities that you would not otherwise have spotted. And by understanding your weaknesses, you can manage and eliminate threats that might otherwise hurt your ability to move forward in your role.

If you look at yourself using the SWOT framework, you can start to separate yourself from your peers, and further develop the specialized talents and abilities that you need in order to advance your career and to help you achieve your personal goals.

SWOT Analysis is a technique that helps you identify strengths, weakness, opportunities, and threats. Understanding and managing these factors helps you to develop the abilities you need to achieve your goals and progress in your career.

Permission and Citations

If you intend to publish or circulate your document, it's important to seek permission from the copyright holder of the material that you've paraphrased or summarized. Failure to do so can leave you open to allegations of plagiarism, or even legal action.

It's good practice to cite your sources with a footnote, or with a reference in the text to a list of sources at the end of your document. There are several standard citation styles – choose one and apply it consistently, or follow your organization's house style guidelines.

As well as acknowledging the original author, citations tell you, the reader, that you're reading paraphrased or summarized material. This enables you to check the original source if you think that someone else's words may have been misused or misinterpreted.

Some writers might use others' ideas to prop up their own, but include only what suits them, for instance. Others may have misunderstood the original arguments, or "twisted" them by adding their own material.

If you're wary, or you find problems with the work, you may prefer to seek more reliable sources of information. (See our article, How to Spot Real and Fake News , for more on this.)

Paraphrasing means rephrasing text or speech in your own words, without changing its meaning. Summarizing means cutting it down to its bare essentials. You can use both techniques to clarify and simplify complex information or ideas.

To paraphrase text:

  • Read and make notes.
  • Find different terms.
  • Put the text into your own words.
  • Check your work.

You can also use paraphrasing in a meeting or conversation, by listening carefully to what's being said and repeating it back to the speaker to check that you have understood it correctly.

To summarize text or speech:

  • Get a general idea of the original.
  • Check your understanding.
  • Make notes.
  • Write your summary.

Seek permission for any copyrighted material that you use, and cite it appropriately.

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A publication of the harvard college writing program.

Harvard Guide to Using Sources 

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Summarizing, Paraphrasing, and Quoting

Depending on the conventions of your discipline, you may have to decide whether to summarize a source, paraphrase a source, or quote from a source.

Scholars in the humanities tend to summarize, paraphrase, and quote texts; social scientists and natural scientists rely primarily on summary and paraphrase.

When and how to summarize

When you summarize, you provide your readers with a condensed version of an author's key points. A summary can be as short as a few sentences or much longer, depending on the complexity of the text and the level of detail you wish to provide to your readers. You will need to summarize a source in your paper when you are going to refer to that source and you want your readers to understand the source's argument, main ideas, or plot (if the source is a novel, film, or play) before you lay out your own argument about it, analysis of it, or response to it.

Before you summarize a source in your paper, you should decide what your reader needs to know about that source in order to understand your argument. For example, if you are making an argument about a novel, you should avoid filling pages of your paper with details from the book that will distract or confuse your reader. Instead, you should add details sparingly, going only into the depth that is necessary for your reader to understand and appreciate your argument. Similarly, if you are writing a paper about a journal article, you will need to highlight the most relevant parts of the argument for your reader, but you should not include all of the background information and examples. When you have to decide how much summary to put in a paper, it's a good idea to consult your instructor about whether you are supposed to assume your reader's knowledge of the sources.

Guidelines for summarizing a source in your paper

  • Identify the author and the source.
  • Represent the original source accurately.
  • Present the source’s central claim clearly.
  • Don’t summarize each point in the same order as the original source; focus on giving your reader the most important parts of the source
  • Use your own words. Don’t provide a long quotation in the summary unless the actual language from the source is going to be important for your reader to see.

Stanley Milgram (1974) reports that ordinarily compassionate people will be cruel to each other if they are commanded to be by an authority figure. In his experiment, a group of participants were asked to administer electric shocks to people who made errors on a simple test. In spite of signs that those receiving shock were experiencing great physical pain, 25 of 40 subjects continued to administer electric shocks. These results held up for each group of people tested, no matter the demographic. The transcripts of conversations from the experiment reveal that although many of the participants felt increasingly uncomfortable, they continued to obey the experimenter, often showing great deference for the experimenter. Milgram suggests that when people feel responsible for carrying out the wishes of an authority figure, they do not feel responsible for the actual actions they are performing. He concludes that the increasing division of labor in society encourages people to focus on a small task and eschew responsibility for anything they do not directly control.

This summary of Stanley Milgram's 1974 essay, "The Perils of Obedience," provides a brief overview of Milgram's 12-page essay, along with an APA style parenthetical citation. You would write this type of summary if you were discussing Milgram's experiment in a paper in which you were not supposed to assume your reader's knowledge of the sources. Depending on your assignment, your summary might be even shorter.

When you include a summary of a paper in your essay, you must cite the source. If you were using APA style in your paper, you would include a parenthetical citation in the summary, and you would also include a full citation in your reference list at the end of your paper. For the essay by Stanley Milgram, your citation in your references list would include the following information:

Milgram, S. (1974). The perils of obedience. In L.G. Kirszner & S.R. Mandell (Eds.), The Blair reader (pp.725-737).

When and how to paraphrase

When you paraphrase from a source, you restate the source's ideas in your own words. Whereas a summary provides your readers with a condensed overview of a source (or part of a source), a paraphrase of a source offers your readers the same level of detail provided in the original source. Therefore, while a summary will be shorter than the original source material, a paraphrase will generally be about the same length as the original source material.

When you use any part of a source in your paper—as background information, as evidence, as a counterargument to which you plan to respond, or in any other form—you will always need to decide whether to quote directly from the source or to paraphrase it. Unless you have a good reason to quote directly from the source , you should paraphrase the source. Any time you paraphrase an author's words and ideas in your paper, you should make it clear to your reader why you are presenting this particular material from a source at this point in your paper. You should also make sure you have represented the author accurately, that you have used your own words consistently, and that you have cited the source.

This paraphrase below restates one of Milgram's points in the author's own words. When you paraphrase, you should always cite the source. This paraphrase uses the APA in-text citation style. Every source you paraphrase should also be included in your list of references at the end of your paper. For citation format information go to the Citing Sources section of this guide.

Source material

The problem of obedience is not wholly psychological. The form and shape of society and the way it is developing have much to do with it. There was a time, perhaps, when people were able to give a fully human response to any situation because they were fully absorbed in it as human beings. But as soon as there was a division of labor things changed.

--Stanley Milgram, "The Perils of Obedience," p.737.

Milgram, S. (1974). The perils of obedience. In L.G. Kirszner & S.R. Mandell (Eds.), The Blair reader (pp.725-737). Prentice Hall.

Milgram (1974) claims that people's willingness to obey authority figures cannot be explained by psychological factors alone. In an earlier era, people may have had the ability to invest in social situations to a greater extent. However, as society has become increasingly structured by a division of labor, people have become more alienated from situations over which they do not have control (p.737).

When and how much to quote

The basic rule in all disciplines is that you should only quote directly from a text when it's important for your reader to see the actual language used by the author of the source. While paraphrase and summary are effective ways to introduce your reader to someone's ideas, quoting directly from a text allows you to introduce your reader to the way those ideas are expressed by showing such details as language, syntax, and cadence.

So, for example, it may be important for a reader to see a passage of text quoted directly from Tim O'Brien's The Things They Carried if you plan to analyze the language of that passage in order to support your thesis about the book. On the other hand, if you're writing a paper in which you're making a claim about the reading habits of American elementary school students or reviewing the current research on Wilson's disease, the information you’re providing from sources will often be more important than the exact words. In those cases, you should paraphrase rather than quoting directly. Whether you quote from your source or paraphrase it, be sure to provide a citation for your source, using the correct format. (see Citing Sources section)

You should use quotations in the following situations:

  • When you plan to discuss the actual language of a text.
  • When you are discussing an author's position or theory, and you plan to discuss the wording of a core assertion or kernel of the argument in your paper.
  • When you risk losing the essence of the author's ideas in the translation from their words to your own.
  • When you want to appeal to the authority of the author and using their words will emphasize that authority.

Once you have decided to quote part of a text, you'll need to decide whether you are going to quote a long passage (a block quotation) or a short passage (a sentence or two within the text of your essay). Unless you are planning to do something substantive with a long quotation—to analyze the language in detail or otherwise break it down—you should not use block quotations in your essay. While long quotations will stretch your page limit, they don't add anything to your argument unless you also spend time discussing them in a way that illuminates a point you're making. Unless you are giving your readers something they need to appreciate your argument, you should use quotations sparingly.

When you quote from a source, you should make sure to cite the source either with an in-text citation or a note, depending on which citation style you are using.  The passage below, drawn from O’Brien’s  The Things They Carried , uses an MLA-style citation.

On the morning after Ted Lavender died, First Lieutenant Jimmy Cross crouched at the bottom of his foxhole and burned Martha's letters. Then he burned the two photographs. There was a steady rain falling, which made it difficult, but he used heat tabs and Sterno to build a small fire, screening it with his body holding the photographs over the tight blue flame with the tip of his fingers.

He realized it was only a gesture. Stupid, he thought. Sentimental, too, but mostly just stupid. (23)

O'Brien, Tim. The Things They Carried . New York: Broadway Books, 1990.

Even as Jimmy Cross burns Martha's letters, he realizes that "it was only a gesture. Stupid, he thought. Sentimental too, but mostly just stupid" (23).

If you were writing a paper about O'Brien's The Things They Carried in which you analyzed Cross's decision to burn Martha's letters and stop thinking about her, you might want your reader to see the language O'Brien uses to illustrate Cross's inner conflict. If you were planning to analyze the passage in which O'Brien calls Cross's realization stupid, sentimental, and then stupid again, you would want your reader to see the original language.

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Paraphrasing and Summarizing

Summing up key ideas in your own words.

Paraphrasing and Summarizing - Summing Up Key Ideas In Your Own Words

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Make complex information easier to digest!

Imagine you're preparing a presentation for your CEO. You asked everyone in your team to contribute, and they all had plenty to say!

But now you have a dozen reports, all in different styles, and your CEO says that she can spare only 10 minutes to read the final version. What do you do?

The solution is to paraphrase and summarize the reports, so your boss gets only the key information that she needs, in a form that she can process quickly.

In this article, we explain how to paraphrase and how to summarize, and how to apply these techniques to text and the spoken word. We also explore the differences between the two skills, and point out the pitfalls to avoid.

What Is Paraphrasing?

When you paraphrase, you use your own words to express something that was written or said by another person.

Putting it into your own words can clarify the message, make it more relevant to your audience   , or give it greater impact.

You might use paraphrased material to support your own argument or viewpoint. Or, if you're putting together a report   , presentation   or speech   , you can use paraphrasing to maintain a consistent style, and to avoid lengthy quotations from the original text or conversation.

Paraphrased material should keep its original meaning and (approximate) length, but you can use it to pick out a single point from a longer discussion.

What Is Summarizing?

In contrast, a summary is a brief overview of an entire discussion or argument. You might summarize a whole research paper or conversation in a single paragraph, for example, or with a series of bullet points, using your own words and style.

People often summarize when the original material is long, or to emphasize key facts or points. Summaries leave out detail or examples that may distract the reader from the most important information, and they simplify complex arguments, grammar and vocabulary.

Used correctly, summarizing and paraphrasing can save time, increase understanding, and give authority and credibility to your work. Both tools are useful when the precise wording of the original communication is less important than its overall meaning.

How to Paraphrase Text

To paraphrase text, follow these four steps:

1. Read and Make Notes

Carefully read the text that you want to paraphrase. Highlight, underline or note down important terms and phrases that you need to remember.

2. Find Different Terms

Find equivalent words or phrases (synonyms) to use in place of the ones that you've picked out. A dictionary, thesaurus or online search can be useful here, but take care to preserve the meaning of the original text, particularly if you're dealing with technical or scientific terms.

3. Put the Text into Your Own Words

Rewrite the original text, line by line. Simplify   the grammar and vocabulary, adjust the order of the words and sentences, and replace "passive" expressions with "active" ones (for example, you could change "The new supplier was contacted by Nusrat" to "Nusrat contacted the new supplier").

Remove complex clauses, and break longer sentences into shorter ones. All of this will make your new version easier to understand   .

4. Check Your Work

Check your work by comparing it to the original. Your paraphrase should be clear and simple, and written in your own words. It may be shorter, but it should include all of the necessary detail.

Paraphrasing: an Example

Despite the undoubted fact that everyone's vision of what constitutes success is different, one should spend one's time establishing and finalizing one's personal vision of it. Otherwise, how can you possibly understand what your final destination might be, or whether or not your decisions are assisting you in moving in the direction of the goals which you've set yourself?

The two kinds of statement – mission and vision – can be invaluable to your approach, aiding you, as they do, in focusing on your primary goal, and quickly identifying possibilities that you might wish to exploit and explore.

We all have different ideas about success. What's important is that you spend time defining your version of success. That way, you'll understand what you should be working toward. You'll also know if your decisions are helping you to move toward your goals.

Used as part of your personal approach to goal-setting, mission and vision statements are useful for bringing sharp focus to your most important goal, and for helping you to quickly identify which opportunities you should pursue.

How to Paraphrase Speech

In a conversation – a meeting or coaching session, for example – paraphrasing is a good way to make sure that you have correctly understood what the other person has said.

This requires two additional skills: active listening   and asking the right questions   .

Useful questions include:

  • If I hear you correctly, you're saying that…?
  • So you mean that…? Is that right?
  • Did I understand you when you said that…?

You can use questions like these to repeat the speaker's words back to them. For instance, if the person says, "We just don't have the funds available for these projects," you could reply: "If I understand you correctly, you're saying that our organization can't afford to pay for my team's projects?"

This may seem repetitive, but it gives the speaker the opportunity to highlight any misunderstandings, or to clarify their position.

When you're paraphrasing conversations in this way, take care not to introduce new ideas or information, and not to make judgements on what the other person has said, or to "spin" their words toward what you want to hear. Instead, simply restate their position as you understand it.

Sometimes, you may need to paraphrase a speech or a presentation. Perhaps you want to report back to your team, or write about it in a company blog, for example.

In these cases it's a good idea to make summary notes as you listen, and to work them up into a paraphrase later. (See How to Summarize Text or Speech, below.)

How to Summarize Text or Speech

Follow steps 1-5 below to summarize text. To summarize spoken material – a speech, a meeting, or a presentation, for example – start at step 3.

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1. Get a General Idea of the Original

First, speed read   the text that you're summarizing to get a general impression of its content. Pay particular attention to the title, introduction, conclusion, and the headings and subheadings.

2. Check Your Understanding

Build your comprehension of the text by reading it again more carefully. Check that your initial interpretation of the content was correct.

3. Make Notes

Take notes on what you're reading or listening to. Use bullet points, and introduce each bullet with a key word or idea. Write down only one point or idea for each bullet.

If you're summarizing spoken material, you may not have much time on each point before the speaker moves on. If you can, obtain a meeting agenda, a copy of the presentation, or a transcript of the speech in advance, so you know what's coming.

Make sure your notes are concise, well-ordered, and include only the points that really matter.

The Cornell Note-Taking System   is an effective way to organize your notes as you write them, so that you can easily identify key points and actions later. Our article, Writing Meeting Notes   , also contains plenty of useful advice.

4. Write Your Summary

Bullet points or numbered lists are often an acceptable format for summaries – for example, on presentation slides, in the minutes of a meeting, or in Key Points sections like the one at the end of this article.

However, don't just use the bulleted notes that you took in step 3. They'll likely need editing or "polishing" if you want other people to understand them.

Some summaries, such as research paper abstracts, press releases, and marketing copy, require continuous prose. If this is the case, write your summary as a paragraph, turning each bullet point into a full sentence.

Aim to use only your own notes, and refer to original documents or recordings only if you really need to. This helps to ensure that you use your own words.

If you're summarizing speech, do so as soon as possible after the event, while it's still fresh in your mind.

5. Check Your Work

Your summary should be a brief but informative outline of the original. Check that you've expressed all of the most important points in your own words, and that you've left out any unnecessary detail.

Summarizing: an Example

So how do you go about identifying your strengths and weaknesses, and analyzing the opportunities and threats that flow from them? SWOT Analysis is a useful technique that helps you to do this.

What makes SWOT especially powerful is that, with a little thought, it can help you to uncover opportunities that you would not otherwise have spotted. And by understanding your weaknesses, you can manage and eliminate threats that might otherwise hurt your ability to move forward in your role.

If you look at yourself using the SWOT framework, you can start to separate yourself from your peers, and further develop the specialized talents and abilities that you need in order to advance your career and to help you achieve your personal goals.

SWOT Analysis is a technique that helps you identify strengths, weakness, opportunities, and threats. Understanding and managing these factors helps you to develop the abilities you need to achieve your goals and progress in your career.

Permission and Citations

If you intend to publish or circulate your document, it's important to seek permission from the copyright holder of the material that you've paraphrased or summarized. Failure to do so can leave you open to allegations of plagiarism, or even legal action.

It's good practice to cite your sources with a footnote, or with a reference in the text to a list of sources at the end of your document. There are several standard citation styles – choose one and apply it consistently, or follow your organization's house style guidelines.

As well as acknowledging the original author, citations tell you, the reader, that you're reading paraphrased or summarized material. This enables you to check the original source if you think that someone else's words may have been misused or misinterpreted.

Some writers might use others' ideas to prop up their own, but include only what suits them, for instance. Others may have misunderstood the original arguments, or "twisted" them by adding their own material.

If you're wary, or you find problems with the work, you may prefer to seek more reliable sources of information. (See our article, How to Spot Real and Fake News   , for more on this.)

Paraphrasing means rephrasing text or speech in your own words, without changing its meaning. Summarizing means cutting it down to its bare essentials. You can use both techniques to clarify and simplify complex information or ideas.

To paraphrase text:

  • Read and make notes.
  • Find different terms.
  • Put the text into your own words.
  • Check your work.

You can also use paraphrasing in a meeting or conversation, by listening carefully to what's being said and repeating it back to the speaker to check that you have understood it correctly.

To summarize text or speech:

  • Get a general idea of the original.
  • Check your understanding.
  • Make notes.
  • Write your summary.

Seek permission for any copyrighted material that you use, and cite it appropriately.

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encouraging paraphrasing and summarizing

Comments (10)

  • Over a month ago Midgie wrote Hi sahibaMehry, My view is that we paraphrase the meaning and essence of what has been said, rather than sentence by sentence or word for word. If you are to use the exact words, that would be 'quoting' someone. Hope that helps. Midgie Mind Tools Team
  • Over a month ago sahibaMehry wrote Hello could you please answer my question do we need to paraphrase sentences in summarizing or not we should summarize it word to word?
  • Over a month ago Michele wrote Hi SabrinaSeo, You are most welcome. We hope the information in the article was helpful. Michele Mind Tools Team

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Paraphrase and Summary

Paraphrase and summary are different writing strategies that ask you to put another author’s argument in your own words. This can help you better understand what the writer of the source is saying, so that you can communicate that message to your own reader without relying only on direct quotes. Paraphrases are used for short passages and specific claims in an argument, while summaries are used for entire pieces and focus on capturing the big picture of an argument. Both should be cited using the appropriate format (MLA, APA, etc.).  See KU Writing Center guides on APA Formatting , Chicago Formatting , and MLA Formatting for more information. 

When you paraphrase, you are using your own words to explain one of the claims of your source's argument, following its line of reasoning and its sequence of ideas. The purpose of a paraphrase is to convey the meaning of the original message and, in doing so, to prove that you understand the passage well enough to restate it. The paraphrase should give the reader an accurate understanding of the author's position on the topic. Your job is to uncover and explain all the facts and arguments involved in your subject. A paraphrase tends to be about the same length or a little shorter than the thing being paraphrased.

To paraphrase:

  • Alter the wording of the passage without changing its meaning. Key words, such as names and field terminology, may stay the same (i.e. you do not need to rename Milwaukee or osteoporosis), but all other words must be rephrased. 
  • Retain the basic logic of the argument, sequence of ideas, and examples used in the passage. 
  • Accurately convey the author's meaning and opinion. 
  • Keep the length approximately the same as the original passage. 
  • Do not forget to cite where the information came from. Even though it is in your own words, the idea belongs to someone else, and that source must be acknowledged. 

A summary covers the main points of the writer’s argument in your own words. Summaries are generally much shorter than the original source, since they do not contain any specific examples or pieces of evidence. The goal of a summary is to give the reader a clear idea of what the source is arguing, without going into any specifics about what they are using to argue their point.

To summarize:  

  • Identify what reading or speech is being summarized. 
  • State the author’s thesis and main claims of their argument in your own words. Just like paraphrasing, make sure everything but key terms is reworded. 
  • Avoid specific details or examples. 
  • Avoid your personal opinions about the topic. 
  • Include the conclusion of the original material. 
  • Cite summarized information as well. 

In both the paraphrase and summary, the author's meaning and opinion are retained. However, in the case of the summary, examples and illustrations are omitted. Summaries can be tremendously helpful because they can be used to encapsulate everything from a long narrative passage of an essay, to a chapter in a book, to an entire book.

When to Use Paraphrasing vs. Summarizing 

Updated June 2022  

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Humanities LibreTexts

1.8: Paraphrasing and Summarizing

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  • Gabriel Winer & Elizabeth Wadell
  • Berkeley City College & Laney College via ASCCC Open Educational Resources Initiative (OERI)

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Exploring paraphrasing and summarizing

Let's explore paraphrasing and summarizing in an article about DACA recipients or "Dreamers". Figure 1.8.1 shows a young woman protesting in support of DACA.

Woman holding sign that says "Legalize my dream"

Look at the example quotation, paraphrase, and summary from the article “What the Supreme Court’s DACA Ruling Means for Undocumented Students and the Colleges and Universities They Attend, Today” in Table 1.8.1 below. What similarities do you notice between the quotation, paraphrase, and summary? What differences do you observe?

Now, check the following list. Did you observe all the similarities and differences?

Similarities:

  • Quotations, paraphrases, and summaries all use reporting words to refer to the source.
  • Quotations, paraphrases, and summaries all report ideas from the original text.
  • Paraphrases and summaries both report ideas from the original text, but change the words and sentence structure.

Differences:

  • Quotations use the same exact words from the original text, unlike paraphrases and summaries.
  • Quotations use quotation marks "..." to show which words are copied directly.
  • Summaries are shorter than the original passage, while quotations and paraphrases are closer to the same length as the original. 

Paraphrasing

We can paraphrase a passage to show our comprehension and the meaning of a text. In essays, we might use a paraphrase to provide support for the point we are making. When we paraphrase, we capture what the text says.

With a paraphrase we:

  • Keep the length similar to the text we are paraphrasing
  • Use our own words - they should be different from the text (unless a key term is of essence)
  • Keep the meaning the same as the original text - we do not include our opinion
  • Use a different sentence structure - change up the grammar!
  • Need to reference the writer’s name and title of the text.

Summarizing

We can also demonstrate our understanding of a text by writing a summary. A summary can be short or long, but it is always significantly shorter than the original text. We might be asked to summarize a whole text or a particular point in a text, and we may have to summarize a text or passage in a sentence, a paragraph, a page, or even a whole essay.

Examine the elements of a strong summary:

  • Starts with an introductory sentence that lists the title of the text, author and the main idea (thesis) restated in your own words

Example: In “Title,” author states that.... (or choose a different verb, for example, claims, explains, defends, insists, asserts, compares, warns, observes, condemns, suggests, refutes, shows, or acknowledges. See the Chapter 4 Language Toolkit to learn more about reporting verbs).

  • Uses your own words to express
  • Condenses the text: it is significantly shorter than the original text
  • Gives an overview of the text
  • Accurately captures the key/main points of the original text and ignores most of the details, examples, illustrations or explanations.
  • Only contains the ideas of the original text (not our own opinion)
  • Uses academic conventions (e.g., avoid *you,* contractions such as isn’t - use is not instead - and qualifiers like really / very) + use the writer’s last name after you’ve introduced them by their full name
  • Looks like a paragraph
  • Makes sense - connect points with transition words, for instance

To summarize, consider doing the following:

  • Preview the text
  • Annotate it
  • Look for the main idea (thesis)
  • Write a 1-sentence summary for each paragraph in your own words
  • Write a sentence that summarizes the whole text in your own words
  • Order key points in a way that makes sense
  • Connect the points with transition words
  • Avoid repetition

Summarizing to help you read

Let's try summarizing an article from this chapter.

  • Choose a text from this chapter, for example, “Undocumented Immigrants May Actually Make American Communities Safer – Not More dangerous – New Study Finds” by Robert M. Adelman and Lesley Reid in 1.4.
  • Author and title: 
  • 1-3 supporting details:    
  • Use your notes to write a summary in 5 sentences or less.
  • Compare your summary to your classmates What similarities and/or differences do you notice?
  • As a fun challenge, try to condense your summary to 25 words (not including author’s name and title). You can do this individually or as a whole group.
  • Reflect on the experience condensing an article to 25 words. Was this hard to do? Why or why not?

Licenses and Attribution

Cc licensed content: original.

Authored by Marit ter Mate-Martinsen, Santa Barbara City College. License: CC BY NC.

Develop Fluency with Encouraging, Paraphrasing, and Summarizing

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Quoting, Paraphrasing, and Summarizing

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This handout is intended to help you become more comfortable with the uses of and distinctions among quotations, paraphrases, and summaries. This handout compares and contrasts the three terms, gives some pointers, and includes a short excerpt that you can use to practice these skills.

What are the differences among quoting, paraphrasing, and summarizing?

These three ways of incorporating other writers' work into your own writing differ according to the closeness of your writing to the source writing.

Quotations must be identical to the original, using a narrow segment of the source. They must match the source document word for word and must be attributed to the original author.

Paraphrasing involves putting a passage from source material into your own words. A paraphrase must also be attributed to the original source. Paraphrased material is usually shorter than the original passage, taking a somewhat broader segment of the source and condensing it slightly.

Summarizing involves putting the main idea(s) into your own words, including only the main point(s). Once again, it is necessary to attribute summarized ideas to the original source. Summaries are significantly shorter than the original and take a broad overview of the source material.

Why use quotations, paraphrases, and summaries?

Quotations, paraphrases, and summaries serve many purposes. You might use them to:

  • Provide support for claims or add credibility to your writing
  • Refer to work that leads up to the work you are now doing
  • Give examples of several points of view on a subject
  • Call attention to a position that you wish to agree or disagree with
  • Highlight a particularly striking phrase, sentence, or passage by quoting the original
  • Distance yourself from the original by quoting it in order to cue readers that the words are not your own
  • Expand the breadth or depth of your writing

Writers frequently intertwine summaries, paraphrases, and quotations. As part of a summary of an article, a chapter, or a book, a writer might include paraphrases of various key points blended with quotations of striking or suggestive phrases as in the following example:

In his famous and influential work The Interpretation of Dreams , Sigmund Freud argues that dreams are the "royal road to the unconscious" (page #), expressing in coded imagery the dreamer's unfulfilled wishes through a process known as the "dream-work" (page #). According to Freud, actual but unacceptable desires are censored internally and subjected to coding through layers of condensation and displacement before emerging in a kind of rebus puzzle in the dream itself (page #).

How to use quotations, paraphrases, and summaries

Practice summarizing the essay found here , using paraphrases and quotations as you go. It might be helpful to follow these steps:

  • Read the entire text, noting the key points and main ideas.
  • Summarize in your own words what the single main idea of the essay is.
  • Paraphrase important supporting points that come up in the essay.
  • Consider any words, phrases, or brief passages that you believe should be quoted directly.

There are several ways to integrate quotations into your text. Often, a short quotation works well when integrated into a sentence. Longer quotations can stand alone. Remember that quoting should be done only sparingly; be sure that you have a good reason to include a direct quotation when you decide to do so. You'll find guidelines for citing sources and punctuating citations at our documentation guide pages.

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Intentional Interviewing > Chapter 6. Encouraging, paraphrasing, summarizing > Flashcards

Chapter 6. Encouraging, paraphrasing, summarizing Flashcards

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of

a. encouraging.

When the interviewer opens a session, “Let’s see, last time we discussed . . .,” he or she is most likely

c. summarizing.

Encouraging, paraphrasing, and summarizing

d. include all of these choices.

Classify the following response:

Client: There’s this group of girls that make fun of me and call me names, and I feel sad. They keep making fun of my shoes, just ‘cause I don’t have name-brand shoes. I try to ignore them, but still the feeling inside me just hurts.

Counselor response: You are having trouble at school. Some girls call you names, make fun of your shoes, and it feels hurtful inside.

c. Summarizing

Which one of the following is a key interviewer behavior when working with children?

b. Allow them to play with clay or draw to expend excess energy.

If you use an encourager correctly, you may anticipate that the client will

a. elaborate on the topic that has been encouraged.

All your clients like to be listened to accurately. If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly. Which of the following would NOT be helpful to establish the necessary trust?

a. Learning the political/power structure of the client’s community b. Accurately following the specified treatment plan designated for your client’s observed ethnic group c. Appropriate interviewer disclosure and an explanation of your methods d. Enjoying yourself at cultural celebrations

b. Accurately following the specified treatment plan designated for your client’s observed ethnic group

Counselor response: Demaris, it sounds like it hurts when they make fun of your shoes.

b. Paraphrasing

When the counselor repeats short statements, two or more words, exactly as used by the client, this is known as a

c. restatement.

Which of the following statements is TRUE of active listening?

a. Active listening demands that the interviewer fully participate in the interview by encouraging, paraphrasing, or summarizing. b. Active listening enables the interviewer to see the client’s worldview more completely. c. Active listening enables the interviewer to hear small changes in client thoughts, feelings, and behaviors and to help the client enrich his or her story. d. All of these statements are true of active listening.

d. All of these statements are true of active listening.

The checkout is also called a:

a. reality check. b. perception check. c. sensation check. d. language check.

b. perception check.

If you use summarizing correctly, you may anticipate that the client will ____.

a. thank you and move on to a different topic b. give more detail without repeating exactly the same story c. feel heard and learn how parts of important stories are integrated d. stop talking and jump to another story

c. feel heard and learn how parts of important stories are integrated

If you use paraphrases effectively, you may anticipate that the client will ____.

a. change or jump topics b. give more detail without repeating exactly the same story c. indicate that he or she appreciates what you are doing d. stop talking about the topic and move on to something more important

b. give more detail without repeating exactly the same story

A proficient demonstration of active listening requires the interviewer to ____.

a. listen intently and evaluate client responses to determine appropriate treatment b. listen intently, with a nonjudgmental attitude, and clarify what clients have to say c. listen intently and convey his/her approval and support of the client’s topic d. all of these statements demonstrate active listening

b. listen intently, with a nonjudgmental attitude, and clarify what clients have to say

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  • Chapter 1 • Interviewing vs. Counseling vs. Psychotherapy
  • Chapter 2 (ethics, MC, Neuroscience, + psych, resilience)
  • Chapter 3 Attending & Empathy Skills
  • Chapter 4 Observation Skills
  • Chapter 5. Questions (BLS)
  • Chapter 6. Encouraging, paraphrasing, summarizing
  • Chapter 7. Reflection of Feeling
  • Chapter 8. 5 Stage Counseling Session
  • Chapter 9. Focusing
  • Chapter 10. Empathic Confrontation
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IMAGES

  1. The Difference Between Paraphrasing And Summarizing

    encouraging paraphrasing and summarizing

  2. Paraphrase & summarise

    encouraging paraphrasing and summarizing

  3. benefits of summarizing and paraphrasing

    encouraging paraphrasing and summarizing

  4. Paraphrasing vs. Summarizing vs. Quoting: What's the Difference

    encouraging paraphrasing and summarizing

  5. 5. Encouraging, Paraphrasing, Summarising

    encouraging paraphrasing and summarizing

  6. 33 Summarizing, Paraphrasing, and Quoting

    encouraging paraphrasing and summarizing

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COMMENTS

  1. Encouragers, Paraphrasing and Summarising

    Encouragers, Paraphrasing and Summarising. A counsellor can encourage a client to continue to talk, open up more freely and explore issues in greater depth by providing accurate responses through encouraging, paraphrasing and summarising. Responding in this way informs the client that the counsellor has accurately heard what they have been ...

  2. How to Paraphrase and Summarize Work

    Follow steps 1-5 below to summarize text. To summarize spoken material - a speech, a meeting, or a presentation, for example - start at step three. 1. Get a General Idea of the Original. First, speed read the text that you're summarizing to get a general impression of its content.

  3. 1.9: Summarizing and Paraphrasing

    A summary is written in your own words. It contains few or no quotes. A summary is always shorter than the original text, often about 1/3 as long as the original. It is the ultimate fat-free writing. An article or paper may be summarized in a few sentences or a couple of paragraphs. A book may be summarized in an article or a short paper.

  4. Summarizing, Paraphrasing, and Quoting

    Summarizing, Paraphrasing, and Quoting. Depending on the conventions of your discipline, you may have to decide whether to summarize a source, paraphrase a source, or quote from a source. Scholars in the humanities tend to summarize, paraphrase, and quote texts; social scientists and natural scientists rely primarily on summary and paraphrase.

  5. Paraphrasing and Summarizing

    Paraphrasing means rephrasing text or speech in your own words, without changing its meaning. Summarizing means cutting it down to its bare essentials. You can use both techniques to clarify and simplify complex information or ideas. To paraphrase text: Read and make notes. Find different terms. Put the text into your own words. Check your work.

  6. 3.9: Paraphrasing and Summarizing

    1. Annotate for engagement and understanding: be sure you stayed awake and actually understood what you read! 2. Find the main ideas of each of the sections and, when appropriate, each of the paragraphs in your section. 3. You may underline the main ideas, or write them in your own words in the margin.

  7. Paraphrase and Summary

    To summarize: Identify what reading or speech is being summarized. State the author's thesis and main claims of their argument in your own words. Just like paraphrasing, make sure everything but key terms is reworded. Avoid specific details or examples. Avoid your personal opinions about the topic. Include the conclusion of the original material.

  8. 1.8: Paraphrasing and Summarizing

    Table 1.8.1 Table comparing a quotation, paraphrase and summary of an article; Quotation. Paraphrase. Summary. In The Conversation's "What the Supreme Court's DACA Ruling Means for Undocumented Students and the Colleges and Universities They Attend, Today," Sayil Camacho states, "an estimated 1.1 million undocumented children live in the United States, according to data drawn from ...

  9. Develop Fluency with Encouraging, Paraphrasing, and Summarizing

    Summary This chapter contains sections titled: Encouraging Defined Paraphrasing Defined Summarizing Defined Encouragers to Use Paraphrasing Skills to Use Summarizing Skills to Use Adding Affect to ...

  10. Quoting, Paraphrasing, & Summarizing

    Quoting, paraphrasing, and summarizing are all different ways of including evidence and the ideas of others into your assignments. Using evidence from credible sources to support your thesis is an important part of academic writing. Citing the source of any quote, paraphrase, or summary is an important step to avoid plagiarism.

  11. Develop Fluency with Encouraging, Paraphrasing, and Summarizing

    This chapter contains sections titled: Encouraging Defined Paraphrasing Defined Summarizing Defined Encouragers to Use Paraphrasing Skills to Use Su Develop Fluency with Encouraging, Paraphrasing, and Summarizing | part of Effective Interpersonal and Team Communication Skills for Engineers | Wiley-IEEE Press books | IEEE Xplore

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  13. Paraphrasing Tool

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  14. Chpt 5: Encouraging, Paraphrasing, and Summarizing

    paraphrasing. slightly more complex than encouraging - paraphrasing covers more of what the client has just said, usually several sentences, distilling the essence of what the client has said; helps clarify a confusing story. T or F: Accurate paraphrasing will help the client stop repeating a story unnecessarily. true. summarizing.

  15. Quoting, Paraphrasing, and Summarizing

    Quoting, Paraphrasing, and Summarizing. This handout is intended to help you become more comfortable with the uses of and distinctions among quotations, paraphrases, and summaries. This handout compares and contrasts the three terms, gives some pointers, and includes a short excerpt that you can use to practice these skills.

  16. Ch. 6: Encouraging, Paraphrasing, and Summarizing: Key Skills ...

    1) Teach three active listening skills: encouraging, paraphrasing, and summarizing. 2) These skills are the heart of the basic listening sequence and empathy. 3) Lets clients know that you hear what they say, see their point of view, and feel their world as they retell their experience 4) Clients who sense their story is heard, open up and ...

  17. Chapter 6. Encouraging, paraphrasing, summarizing Flashcards

    Encouraging, paraphrasing, and summarizing. a. clarify for the client what he or she has said. b. help clients to talk in more detail about issues of concern. c. help the interviewer verify what he or she has heard the client say. d. include all of these choices. A. d. include all of these choices. 4. Q.

  18. Chapter 6 Encouraging, Paraphrasing, and Summarizing: Active ...

    Study with Quizlet and memorize flashcards containing terms like Encouraging, paraphrasing, and summarizing are active listening skills at the cognitive center of the basic listening sequence and are key in building the empathic relationship., Encouraging, Summarizing and more.

  19. Ch 6: Encouraging, Paraphrasing, and Summarizing Flashcards

    Encouraging, paraphrasing, and summarizing are active listening skills that are the cognitive center of the _____ _____ _____ and are key in building the empathetic relationship. more effective executive brain functioning --> improves cognitive understanding --> organization of issues --> and decision making.

  20. Federal Register, Volume 89 Issue 98 (Monday, May 20, 2024)

    [Federal Register Volume 89, Number 98 (Monday, May 20, 2024)] [Rules and Regulations] [Pages 44464-44537] From the Federal Register Online via the Government Publishing Office [www.gpo.gov] [FR Doc No: 2024-07873] [[Page 44463]] Vol. 89 Monday, No. 98 May 20, 2024 Part V Department of Energy ----- 10 CFR Part 431 Energy Conservation Program: Energy Conservation Standards for Circulator Pumps ...

  21. Intentional Interviewing: Chapter 6—Encouraging, Paraphrasing, and

    Study with Quizlet and memorize flashcards containing terms like The checkout is also called a: a. reality check. b. perception check. c. sensation check. d. language check., Which of the following statements is TRUE of active listening? a. Active listening demands that the interviewer fully participate in the interview by encouraging, paraphrasing, or summarizing. b. Active listening demands ...

  22. Energy Conservation Program: Test Procedure for Air-Cooled

    Start Preamble Start Printed Page 43986 AGENCY: Office of Energy Efficiency and Renewable Energy, Department of Energy. ACTION: Final rule. SUMMARY: The U.S. Department of Energy ("DOE") is amending the Federal test procedures for air-cooled commercial package air conditioners and heat pumps with a rated cooling capacity greater than or equal to 65,000 Btu/h, evaporatively-cooled ...

  23. Chapter 6: Encouraging, Paraphrasing, and Summarizing

    Chapter 6: Encouraging, Paraphrasing, and Summarizing. Active listening & Empathy. Click the card to flip 👆. Accurate empathic listening is not as common as we might wish, nor as easy, but its effects are profound. (p. 142) Everyone has a need to know that their story has been heard. (p. 145)

  24. Ch 6 Flashcards

    Study with Quizlet and memorize flashcards containing terms like The checkout is also called a: a. reality check. b. perception check. c. sensation check. d. language check., Which of the following statements is TRUE of active listening? a. Active listening demands that the interviewer fully participate in the interview by encouraging, paraphrasing, or summarizing. b. Active listening demands ...