customer service airport resume

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• Airport Customer Service Agent

5 Amazing airport customer service agent Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, airport customer service agent: resume samples & writing guide, employment history.

• Ensure compliance with safety regulations
• Handle customer inquiries and complaints
• Maintain accurate records of customer interactions
• Assist passengers with special needs
• Ensure proper handling of luggage and cargo
• Assist passengers with check-in, boarding and disembarking
• Perform other duties as assigned

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Xaviero Walker

Professional summary.

• Monitor and control passenger flow
• Monitor and adjust ticket prices
• Provide information about flight schedules, connections, and other travel-related information
• Resolve customer disputes and complaints
• Provide excellent customer service to passengers
• Monitor and report security breaches

Andrew Ingram

• Process ticketing, baggage handling, and other related services

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

airport customer service agent Job Descriptions; Explained

If you're applying for an airport customer service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

airport customer service agent

• Greeted customers professionally and courteously to cultivate and maintain a welcoming atmosphere.
• Provided top of the line customer service by engaging customers and using active listening and effective interpersonal skills.
• Assisted customers with special needs, and served as a source of support during difficult situations, such as aircraft incidents, disruptions, and medical emergencies.
• Worked as a team member to achieve the highest level of customer service, demonstrating high attention to detail, organization, and ability to manage multiple tasks simultaneously.
• Assist Business and First class passengers throughout from the counter to the drop-off point.
• Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provide the passengers with assistance and always go the extra mile with them if it is needed.
• Ensuring smooth transfer and giving our best to enhance Emirates brand image.
• System trained on Air New Zealand, Air Vanuatu, Virgin Australia and Alliance Airlines check-in systems 
• Coordinated domestic and international travel arrangements, including guest check-in and boarding, flight rescheduling and resolving lost baggage issues
• Assisted customers requiring special assistance
• Maintained superior level of safety and security at all times, adhering to airport policies and procedures and reporting safety issues
• Demonstrated a genuine passion and enthusiasm toward customer service, ensuring guest needs and satisfaction were met
• *Used DCS to prepare pre-departure and post-departure reports and passenger manifests.
• *Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• *Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• *Operated PA system to make announcements regarding flight activity.
• *Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• *Verified identification and travel documents to efficiently board passengers for on-time departure.
• *Used airline computer system to create airline tickets and boarding passes.
• *Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• *Assist with Weight and Balance duties , as well as calculating the load sheet

airport customer service agent Job Skills

For an airport customer service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Scheduling Software
• Aviation Safety
• Airline Regulations
• Airport Security
• Flight Booking
• Scheduling Systems
• Passenger Assistance
• Ticketing Systems
• Safety Procedures
• Flight Scheduling
• Baggage Handling
• Airline Reservations
• Baggage Screening
• Flight Operations
• Airline Protocols
• Airline Ticketing
• Airport Operations
• Travel Documentation
• Customer Service Protocols

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your airport customer service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Derek Hawkins

• Provide assistance with lost or delayed baggage

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your airport customer service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Quinn Ingram

• Mointor and report securirty breeches
• Ensure proper handeling of luggae and cargp
• Assit passangers with speical needs.
• Provide informations about flight schedules, connections, and other travel-related informations
• Perform other dutiess as assign
• Moniter and controll passenger flow.
• "I love to eat pizza.
• I Lovve too eat pizza.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

airport customer service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an airport customer service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To Whom It May Concern

I am excited to apply for the Lead Airport Customer Service Agent position at Southwest Airlines. As a highly skilled Airport Customer Service Agent with 2 years of experience in Transportation, I am confident that I can contribute significantly to your organization.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Transportation, I am excited to apply my skills to this role and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Lead Airport Customer Service Agent position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Airline Customer Service Agent Resume Examples

Are you an aspiring Airline Customer Service Agent looking for a rewarding career? Crafting a great resume is the first step to landing your dream job in this dynamic industry. Having a resume that stands out can make a huge difference in your job search and give you the competitive edge you need to stand out from the rest of the applicants. In this blog post, we will discuss some tips and tricks for writing an effective Airline Customer Service Agent resume, as well as provide some examples of successful resumes. With the guidance provided in this blog post, you can create a resume that will help you impress potential employers and get one step closer to your goal of becoming a successful Airline Customer Service Agent.

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Airline Customer Service Agent

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Airline Customer Service Agent with a background of working in the aviation and customer service industries. I am knowledgeable in the field of customer service and have the ability to provide exceptional customer experience. I have a solid understanding of airline policies and procedures and am able to follow airport regulations and security standards. I am highly organized and able to work efficiently under pressure. I am a team player and work well with others and enjoy challenging work environments.

Core Skills :

• Customer Service
• Airline Policies
• Airport Regulations
• Security Procedures
• Communication
• Organizational Skills
• Problem- Solving
• Time Management

Professional Experience :

Airline Customer Service Agent, ABC Airline August 2016- Present

• Greet passengers at the boarding gate and provide boarding passes and information regarding flights
• Provide assistance to passengers with special needs, including wheelchair assistance and unaccompanied minors
• Answer customer questions and provide helpful advice and information
• Assist in resolving customer disputes or issues
• Enforce applicable airline policies and regulations
• Ensure the safety and security of all passengers and crew

Education :

Bachelor of Arts in Aviation, ABC University June 2012- May 2016

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Airline Customer Service Agent Resume with No Experience

Highly organized and friendly individual with excellent customer service skills and an eagerness to learn. Experienced working in a fast- paced environment, while maintaining a positive attitude. Skilled in problem- solving and communication. Looking to leverage my skills and knowledge as an Airline Customer Service Agent.

• Ability to work in a fast- paced environment
• Excellent communication, interpersonal, and customer service skills
• Knowledge of customer service principles and practices
• Proficient in operating a computer and various software programs
• Ability to multitask and prioritize tasks
• Organized and detail- oriented

Responsibilities

• Welcome passengers and answer their inquiries
• Ensure passengers are provided with accurate information
• Resolve customer complaints quickly and efficiently
• Assist passengers in check- in and boarding procedures
• Ensure airline policies and procedures are followed correctly
• Enter passenger data into the computer and print boarding passes
• Verify passenger documentation is accurate and up- to- date
• Assist with luggage handling, storage, and retrieval
• Offer assistance to passengers with special needs
• Ensure the safety and security of passengers and their luggage

Experience 0 Years

Level Junior

Education Bachelor’s

Airline Customer Service Agent Resume with 2 Years of Experience

Dynamic and customer- oriented Airline Customer Service Agent with over two years of experience. Skilled in customer service, problem- solving, and problem resolution. Proven ability to develop rapport with customers and exceed customer expectations. A team player with excellent organizational, communication, and multitasking skills.

• Problem Resolution
• Rapport Building
• Conflict Resolution
• Attention to Detail
• Interpersonal Skills

Responsibilities :

• Assisted customers with booking flights, checking in, and making ticket changes.
• Provided guidance and advice on airline policies and regulations.
• Responded to customer inquiries and resolved customer service issues.
• Utilized computer systems for flight scheduling, ticketing, and reservation services.
• Assisted in arranging ground transportation and accommodation for customers.
• Monitored customer feedback to ensure customer satisfaction.
• Processed customer complaints in a diplomatic and efficient manner.
• Managed customer inquiries in a timely and efficient manner.
• Maintained a high level of knowledge of company policies and procedures.

Experience 2+ Years

Airline Customer Service Agent Resume with 5 Years of Experience

Highly motivated and customer service- oriented Airline Customer Service Agent with 5+ years of experience providing attentive service and support to passengers within the airline industry. Proven track record of providing accurate ticketing services and assisting customers in addressing complaints and requests. Demonstrated ability to stay organized and handle multiple tasks simultaneously in fast- paced, high- pressure environments.

• Customer service and support
• Ticketing services
• Complaint and request handling
• Time management and multitasking
• Problem- solving and conflict resolution
• Data entry and record keeping
• Professional communication
• Greeted customers, provided assistance with inquiries, and issued tickets
• Responded to customer complaints and requests in a timely and professional manner
• Processed transactions and completed data entry accurately and efficiently
• Verified customer identification and eligibility for discounts and other services
• Worked in collaboration with other agents to ensure customer satisfaction
• Explained terms and conditions of ticket purchases and flight changes to customers
• Monitored and maintained the ticketing area to ensure cleanliness and organization

Experience 5+ Years

Level Senior

Airline Customer Service Agent Resume with 7 Years of Experience

An organized, detail- oriented Airline Customer Service Agent with seven years of experience providing passengers with premier customer service. Possesses a deep understanding of customer service and communication principles. Well- versed in airline policies, procedures and standards of service. Skilled in resolving customer issues and delivering efficient and reliable customer service.

• Travel and Ticketing
• Computer Proficiency
• Greeted passengers and provided information regarding flight departures and arrivals.
• Assisted with ticketing and check- in process, checked baggage and conducted security screenings.
• Responded to passenger complaints and inquiries in a professional and courteous manner.
• Provided passengers with information regarding flights, delays, cancellations and gate changes.
• Processed ticketing and seating requests and collected proper documentation.
• Assisted passengers with special needs and facilitated wheelchair service.
• Managed airport operations and provided guidance to passengers on airline policies and procedures.
• Ensured quality customer service and compliance with safety regulations.
• Maintained accurate records of passenger complaints and inquiries.

Experience 7+ Years

Airline Customer Service Agent Resume with 10 Years of Experience

Accomplished and customer- focused Airline Customer Service Agent with 10+ years of experience in the aviation industry. Proven track record of providing excellent customer service, resolving customer concerns and mitigating potential customer issues. Highly adept in communicating with customers and colleagues in a professional and friendly manner. An asset to any organization in need of a dedicated and experienced Airline Customer Service Agent.

• Knowledge of industry standard customer service best practices
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Ability to remain composed under high- pressure situations
• Exceptional problem solving and multitasking skills
• Ability to quickly learn new processes and procedures
• Respond to customer inquiries regarding airline flight bookings, aircraft changes, flight schedules and related information
• Assist customers with reservation modifications, cancellations and refunds
• Provide customers with accurate and up- to- date information about their flights and any changes that may occur
• Handle customer complaints in accordance with company policies and procedures
• Greet passengers and provide assistance in boarding aircraft
• Assist with baggage claim and management as necessary
• Collaborate with other agents to ensure customer satisfaction and smooth flight operations

Experience 10+ Years

Level Senior Manager

Education Master’s

Airline Customer Service Agent Resume with 15 Years of Experience

A customer service- focused airline customer service agent with 15 years of experience providing world- class, customer- centric service to airline passengers. Skilled in problem solving, conflict resolution, and customer relations. Highly knowledgeable of airport protocols, TSA regulations, and airline operations. Possesses excellent communication and interpersonal skills and the ability to remain calm and professional in fast- paced and demanding environments.

• Exceptional customer service skills
• Excellent conflict resolution and problem solving skills
• Knowledgeable of airport protocols and TSA regulations
• Strong communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• 15 years of experience in airline customer service
• Greet customers with a friendly and courteous demeanor
• Listen to customer’s requests and provide timely and accurate solutions
• Ensure customer satisfaction by addressing complaints and resolving any issues
• Help passengers navigate the airport and provide guidance on procedures and regulations
• Process ticket purchases and check- in passengers at the gate
• Alert customers of any changes or delays regarding their flight
• Answer customer inquiries and provide assistance in finding lost items
• Enforce safety regulations and ensure that all passengers are aware of them

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Airline Customer Service Agent resume?

Having a well-crafted Airline Customer Service Agent resume is essential when applying for a role in the airline industry. Employers will look for certain skills and experiences that demonstrate you have the qualifications for the position. To ensure your resume stands out from the crowd, here’s a quick guide to what should be included:

• Professional Summary: Summarize your qualifications and experience in a few sentences. Make sure to mention your knowledge of airline customer service procedures and any additional skills you possess.
• Experience: List your previous roles in the airline industry, including the responsibilities of each. Focus on your accomplishments and any special projects you’ve worked on.
• Skills: Detail the skills you have related to airline customer service, such as customer relations, problem solving, and communication. Include any other transferable skills you possess, such as the ability to stay organized.
• Education: Include any qualifications you have related to airline customer service, such as a Bachelor’s degree in hospitality management or tourism.
• Certifications: List any airline customer service certifications you have.
• Additional: Mention any additional experience or skills you have that could be relevant to the role, such as experience with a particular airline carrier or a second language.

By following these guidelines, you can make sure your resume is up to the mark and has all the information an employer needs to know. Good luck!

What is a good summary for a Airline Customer Service Agent resume?

A Airline Customer Service Agent resume should succinctly summarize the relevant experience and skills you possess for the position. It should be tailored to the specific job requirements and highlight both your customer service and airline industry knowledge.

Start by outlining your experience in the airline industry, including any customer service roles you have held. Details such as the size of the airline, the number of customers you served, and the duties you performed are important to include. Demonstrate your knowledge of customer service skills and airline operations by listing any relevant certifications or training, as well as any software you are familiar with.

Next, mention any customer service related qualities or traits you possess, such as excellent communication, problem-solving and organizational skills. Mention any awards or accolades you have received for your customer service, as well as any customer service related projects you have worked on.

Finally, wrap up your summary with a brief statement about why you are the best candidate for the position. Highlight any unique qualifications or experiences you have that set you apart from other applicants.

In summary, a good Airline Customer Service Agent resume should be tailored to the job requirements and include a concise summary of your relevant experience and skills. Remember to highlight any unique qualifications or experiences that make you the best candidate for the job.

What is a good objective for a Airline Customer Service Agent resume?

When writing a resume for an Airline Customer Service Agent position, it is important to include a clear and concise objective statement. An objective statement provides employers with a snapshot of your experience and qualifications and can help you stand out from the competition. A good customer service agent objective statement should include the following:-

• Demonstrate exceptional customer service skills and an ability to work in a fast-paced environment.
• Experienced in conflict resolution and problem-solving.
• Able to build lasting customer relationships and foster customer loyalty.
• Proven track record of delivering prompt and friendly customer service.
• Ability to handle customer complaints and inquiries in a professional and timely manner.
• Proficient in modern customer service technologies such as customer relationship management (CRM) systems and ticketing software.
• Experienced in multitasking and working under pressure.
• Ability to read, write, and speak English fluently.

By including these points in your objective statement, you can show employers that you have the necessary skills and qualifications needed to be an effective Airline Customer Service Agent. With a strong and compelling objective statement, you can greatly increase your chances of getting an interview and eventually landing the job.

How do you list Airline Customer Service Agent skills on a resume?

As an Airline Customer Service Agent, it’s important to highlight your skills on a resume. Employers will be looking for a well-rounded skill set including both soft and hard skills. Here are some key skills to list on your resume:

• Communication: Airline Customer Service Agents must be able to communicate effectively both orally and in writing to ensure that customers are satisfied with the service they receive.
• Interpersonal: Airline Customer Service Agents must be able to interact with customers in a positive, friendly and professional manner.
• Problem Solving: Airline Customer Service Agents must be able to quickly assess customer needs and respond with the best solution to solve the problem.
• Conflict Resolution: Airline Customer Service Agents must have the ability to stay calm and collected in stressful situations and be able to de-escalate conflicts.
• Customer Service: Airline Customer Service Agents must be able to provide excellent customer service at all times.
• Computer Literacy: Airline Customer Service Agents must be knowledgeable in using computer software and be comfortable using computers in a customer service environment.
• Multi-tasking: Airline Customer Service Agents must be able to manage multiple tasks at once and have the ability to switch between tasks quickly.

By including these skills on your resume, you can demonstrate to employers that you have the necessary skills to be a successful Airline Customer Service Agent.

What skills should I put on my resume for Airline Customer Service Agent?

When writing a resume to apply for an Airline Customer Service Agent position, it’s important to showcase the skills and qualifications that make you a top candidate. Here are some essential skills you should consider including on your resume:

• Interpersonal Skills: Airline Customer Service Agents must have excellent interpersonal skills to effectively communicate with customers and address their service needs.
• Problem-Solving: In order to quickly find solutions to customer issues, Airline Customer Service Agents must possess strong problem-solving and critical-thinking skills.
• Conflict Resolution: When customers are unhappy, Airline Customer Service Agents must be able to calmly and tactfully resolve any conflicts that may arise.
• Patience: Airline Customer Service Agents must be patient when dealing with frustrated or difficult customers.
• Attention to Detail: Airline Customer Service Agents must be able to pay close attention to detail in order to accurately enter customer information into the system.
• Diplomacy: To ensure customers receive the best service, Airline Customer Service Agents must use diplomacy when addressing customer concerns or issues.

By including these skills on your resume, you show employers that you have the qualifications to excel as an Airline Customer Service Agent.

Key takeaways for an Airline Customer Service Agent resume

When applying for a job as an airline customer service agent, it is important to make sure that your resume stands out from the rest of the competition. In order to do so, you should ensure that you include the following key takeaways in your resume:

• Prior customer service experience: In order to be a successful airline customer service agent, you must have experience working in a customer service role. Your prior experience working in customer service is essential in demonstrating your ability to handle customer complaints, provide solutions to customer inquiries, and handle sensitive customer data.
• Ability to work in a fast-paced environment: Airlines are notorious for having high customer turnover rates, meaning that the customer service agent must be able to work quickly and efficiently. Showcasing your ability to work in a fast-paced environment is essential in demonstrating your ability to keep up with the demands of the job.
• Knowledge of airline policies and procedures: Knowledge of airline policies and procedures is essential in being a successful customer service agent. Your knowledge of airline policies and procedures should be prominently featured in your resume, as this will demonstrate your ability to handle customer inquiries with ease.
• Flexibility to work various shifts: As an airline customer service agent, you may be required to work various shifts and hours. Being flexible to work various shifts is a must, and should be made clear in your resume.
• Knowledge of airline industry: Having knowledge of the airline industry is essential in being a successful customer service agent. Your knowledge of the industry should include an understanding of airport regulations, customer service best practices, and flight schedules.

By following these key takeaways, you can ensure that your resume stands out amongst the competition and increases your chances of getting the job. Good luck!

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Airline Customer Service Agent Resume Samples

An Airline Customer Service Agent assists the customers with the flight reservations, questions, itinerary changes, and on matters relating to customer loyalty programs. The job duties listed on the Airline Customer Service Agent Resume are – helping passengers by providing flight information, issuing tickets, checking in and solving ticket related problems, checking baggage, upgrading the seats and reissuing seats, checking the boarding passes of the passengers, verifying and inspecting passenger documentation, assisting passengers with self-service check-in, making public address announcements , and maintaining high standards of security and services at the airport .

The minimum eligibility or criteria to enter this field includes – strong customer service orientation, knowledge of some tools such as CRM, online chat software, customer relationship management software, and MS Office Suite; excellent communication skills, a good level of fitness, and teamwork skills. Employers prefer candidates who have completed a degree in related fields.

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• Customer Service
• Airline Customer Service Agent

Airline Customer Service Agent Resume

Headline : Responsible for Learneingbehind-the-scene workings of an international airport, and also Rotating through the check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport.

Skills : Microsoft Powerpoint, Customer Service, Fluent In English, Arabic, And French.

Description :

• Guiding and helping passengers with services, ticketing, baggage, and all information and arrangements pertaining to bookings on the flights.
• Perform passenger check-ins, security procedures, and aircraft boarding.
• Issues include passenger inquiries, flight delays, passenger delays, and seating accommodations.
• Worked all shifts, all days including nights, weekends, holidays.
• Worked outside in all weather conditions.
• Used computers and other office equipment.
• Handled objects up to 70 pounds regularly.

Objective : Customer Service Agent (CSA) is responsible for understanding and responding to customer service issues, complaints and complaints related to airline travel. The CSA also will work with the customer to resolve problems regarding flight, airfare, reservations and baggage.

Skills : Airline Operations, Customer Services, Cargo Handling, Safety Coordinator.

• Provided multi-airline check-in services for guests.
• Printed boarding passes and checks luggage for guests.
• Delivered luggage securely to the airport.
• Taken luggage to security for TSA screening 5.
• Ensured that luggage is loaded onto the plane.
• Answered questions and/or concerns from customers.
• Welcomed passengers as they approach the check-in counter and ask for their ticket information.

Headline : Airline Customer Service Agent is responsible for providing customer service to passengers, handling complaints and resolving problems, and coordinating with the airline's team. This includes greeting passengers, providing information about flight status, assisting passengers with tickets/boarding passes, and helping customers find their way around the airport.

Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Customer Service, Fluent In English, Arabic, And French.

• Assisted and directed in all efforts of passenger check-ins.
• Performed passenger check-ins, security procedures, and aircraft boarding - Answer all customer inquiries and questions in regards to flight schedules, baggage, and connecting flights.
• Rotated through daily functions including, but not limited to: ticket counter, lobby area, gate functions, customs, jet bridge, arrivals, and departures.
• Executed cash transactions, manifests, and labeling.
• Performed bookkeeping transactions during ticketing role.
• Clerical functions performed at each flight arrival and departure including running reports, record keeping, sorting and filing, and distributing information to management.
• Resolved issues with flight activity to ensure on-time departure and arrivals.

Objective : Have flourished in years in sales, entrepreneurship, and customer service. Aside from having a keen work ethic, a detail-oriented individual. Creative and analytical thinking skills offer new perspectives and approaches when tackling challenges.

Skills : Microsoft Office Suite, Data Entry Of 60+ WPM, In-house Proprietary Financial Software.

• Maintained superior customer service by assisting customers with proper check-in, identification verification, and adhering to TSA security protocols.
• Assisted passengers in timely gate check-ins, arrange wheelchairs for disabled passengers, make critical security and flight announcements, including delays, answer questions and help passengers connect to other flights safely and on time.
• Monitored the weight and balance of the aircraft.
• Identified the various weights used in the compilation of a load sheet.
• Located and identified baggage for offload.
• Provided assistance to arriving passengers in the Federal Inspection Service (FIS) area.
• Translated for passengers being inspected/questioned by Customs and Border Protection (CBP).
• Coordinated baggage delivery and retrieval.

Objective : Customer service oriented with great attentiveness and attention to detail. Delivers friendly, efficient, and hospitable service. Proficient in Mac and Microsoft computers, Fosse and PMS. Prompt at multitasking, learning new information with strong organizational skills, and an enthusiastic attitude. Both a team player and an independent worker with the ability to quickly establish a great rapport with people.

Skills : HTML5, CSS3, PHP, MySQL, Apache Web Server, MS Office Suit, CCNA, C, C++, Wireshark.

• Assisted passengers in various areas throughout the airport.
• Verified flight information and passenger documentation.
• Constant passenger & crew interaction.
• Operated jet bridge.
• Resolved issues with flight activity to ensure an on-time departure.
• Acted as the first point of contact for tourists and ensure that outstanding service is delivered to each passenger.
• Inquired into their seating preferences and process and print their boarding passes.

Objective : Responsible for Assisting passengers, especially the elderly, children, and those with special needs in boarding planes by providing them with physical and logistic help, and also Assisting disabled customers.

Skills : Speak Gujarati And Hindi, PowerPoint.

• Checked-in passengers for international travel using SITA DCS: verification of passport, visa, and related travel documents.
• Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at the gate, and assigned seats.
• Coordinated with various government agencies and handling agencies with flight handling activities including arrivals, departures, and boarding.
• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations to passengers.
• Assist misconnected and rerouted passengers during irregular operations.
• Assisted customers with special needs and quickly addressed and resolved customer complaints.
• Used of computers and other office equipment.

Objective : Customer Service Agent for a major airline is responsible for handling complaints and resolving customer issues. Responsible for ensuring that the airlines comply with all applicable regulations and safety laws. 

Skills : Clerical, Clerical, Cook/server, Phone Representative, Phone Representative.

• Assisted passengers with flight departures and arrivals.
• Took care of people with special needs and unaccompanied children.
• Provided boarding passes.
• Helped passengers check-in and dealing with customer problems.
• Assisted airport personnel in handling situations that need special attention.
• Greeted customers upon arrival and directing customers within the airport.
• Ensured the proper performance of all ticketing and reservation functions.

Objective : A self-motivated and energetic professional with excellent analytical skills. Excellent communicator with great interpersonal and active listening skills. Service-oriented and decisive decision-maker. Proven record of servicing guests' complaints and resolving problems in a friendly manner. Proficient in managing cash and credit cards. The profound experience of handling guests in terms of registration, check-in, and check-out.

Skills : Quickbooks, Microsoft, Photoshop, Illustrator, Accpac.

• Provided information to customers and travel agents regarding.
• Performed any other customer service functions as directed by Supervisors and Managers.
• Performed any other passenger service duties as necessary.
• Responsible for the check-in process, gate security, and communication with the crew and captain of the aircraft working for Frontier Airlines.
• Attention to detail was of the utmost importance in this position.
• Issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
• Handled objects up to 70 pounds.

Headline : Customer Service Agent is responsible for ensuring the safety and satisfaction of all passengers and crew. Responding to safety incidents; including medical emergencies, engine failure, or other issues that require immediate attention.

Skills : MS Office, Management Skills, Checking Skills.

• Having several years of professional and over 20 years of Managerial experience in the field of airline.
• Acquired practical knowledge of Airline and Travel business with reputed organizations.
• Proven ability to Manage GSA and Travel agencies independently.
• Checked in passengers at the airport and assisting them in the ticketing and reservation procedure.
• Helped passengers rebook the itineraries.
• Searched for best airline tickets, customer service, resolve problems with tickets, printed tickets, and prep for mailing, file proper forms.
• Provided boarding or disembarking assistance to passengers needing special assistance.

Headline : Seeking an Airline Customer Service Agent position that offers an immediate challenge, career opportunity, and advancement. Generated flight reservations using airlines’ computer system and issued airline tickets and boarding passes.

Skills : PHP, MySQL, Apache Web Server, MS Office Suite, CCNA.

• Conferred with customers to determine their service requirements and travel preferences.
• Provided service to airline customers.
• Delivered excellent service to business class and premium airline members at the airline club lounge.
• Preceded the flight operation at the check-in counter, departure gate, and arrival area.
• Assured passengers with the issuance of boarding passes, luggage handling, and boarding procedures.
• Maintained high-level security of aircraft and airport.
• Interacted with flight crew and ground crew to resolve any issues to ensure an on-time departure.

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Airline Customer Service Agent Resume Example & Writing Guide

Use this Airline Customer Service Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Airline customer service agents are the first point of contact for millions of passengers each year. They’re the ones who greet you at the gate when you board a plane, help you find your seat, and hand you your boarding pass. They also help with baggage and boarding procedures, provide flight information, and answer questions about fares, schedules, and travel routes.

Airline customer service agents are the smiling faces of their companies, so it’s important that you have a friendly, approachable demeanor when you’re interacting with customers. You should also be able to handle high volumes of calls and inquiries without becoming flustered or frustrated. And because many airline customer service agents work on commission, it’s important that you’re able to sell too—convincing passengers to buy more expensive seats or add on extras like insurance or checked bags.

Here are some tips and an example resume to help you write a customer service resume that will land you interviews with top airlines like Delta, United, and American Airlines.

Passionate airline customer service agent with more than five years of experience providing excellent customer service. Demonstrates a dedication to safety and a commitment to providing passengers with a positive travel experience. Eager to use skills and knowledge to help an airline company grow and succeed.

• Provided customer service to airline customers by responding to inquiries and resolving problems regarding reservations, ticketing, check-in, baggage handling, flight changes/cancellations, lost luggage, etc.
• Processed passenger transactions at the counter or through a computer system including issuing tickets for flights and checking passengers in for their flights.
• Maintained knowledge of current fares and schedules for all airlines served by the station as well as airport facilities and services available to customers.
• Assisted with marketing efforts such as providing information about new products or services offered by the company or participating in special events designed to promote travel on specific routes or within specific markets.
• Performed other duties related to position responsibilities as assigned by management including training support when needed.
• Answered customer inquiries and complaints via email, phone calls and in-person conversations to ensure a positive travel experience
• Assisted passengers with check-in procedures, boarding passes, baggage claim and transportation options (taxis/Uber)
• Maintained high level of professionalism at all times; consistently received compliments for exceptional service
• Ensured that lost luggage was delivered to the correct destination within 24 hours of its arrival at the airport
• Operated computerized ticketing system to process reservations, upgrades and frequent flyer miles
• Answered phone calls, email and live chat support requests from customers pertaining to their accounts
• Assisted in the maintenance of customer records through database entry and retrieval as needed by processing orders and renewals for products specified by customers
• Processed payments including credit card transactions via multiple payment channels such as telephone, web or point-of-sale systems

Industry Knowledge: Greeting, Check-in, Boarding, De-boarding, Baggage Handling, Security, Customer Service Technical Skills: Typing, Microsoft Office Suite Soft Skills: Communication, Customer Service, Conflict Resolution, Teamwork, Organizational Skills, Time Management, Phone Etiquette

How to Write an Airline Customer Service Agent Resume

Here’s how to write an airline customer service agent resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers,” you could say you “assisted 20+ customers daily, resulting in a 98% satisfaction rate.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.

Identify and Include Relevant Keywords

When you apply for an airline customer service agent role, your resume goes through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that are used most frequently. Then, try to use some of those same words in your resume.

Here are some of the most commonly used airline customer service agent keywords:

• Airline Reservations
• Customer Service
• Customer Satisfaction
• Customer Service Management
• Reservations
• Airlines Reservations System
• Airlines Operations
• Aviation Security
• Time Management
• Inventory Management
• Customer Contact
• Microsoft Access
• Customer Support
• Hotel Management
• Team Leadership
• Communication
• Customer Loyalty
• Negotiation
• Team Building
• Problem Solving
• Inventory Control

Showcase Your Technical Skills

Airlines are increasingly using technology to manage their operations, and many airlines now require their customer service agents to be proficient in computer systems and procedures. Some of the programs and systems that customer service agents are typically expected to be proficient in include: airline reservation systems, passenger check-in systems, and flight operations systems. Additionally, customer service agents need to be familiar with airline policies and procedures.

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Airport Customer Service CV example

If you offer first-class customer service and want to help people on their travels, you belong in the airport.

But in order to land the job, you need a strong CV that’s going to get your job search off the ground.

To help you with this, we’ve put together a step-by-step writing guide and airport customer service CV example.

CV templates 

Airport Customer Service CV example

This is a good example of an Airport Customer Service Assistant CV which is professionally formatted, and structured in a way that allows recruiters to easily find and understand the candidate’s key selling points.

Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.

Airport Customer Service CV format and structure

First impressions count, so a sloppy, disorganised CV may cause your CV to be overlooked..

Instead, perfect the format and structure of your CV by working to a clear logical structure and applying some simple formatting tricks to ease readability.

Don’t underestimate the importance of this step; if your CV lacks readability, your written content won’t even be seen.

Tips for formatting your Airport Customer Service CV

• Length: Recruiters will be immediately put off by lengthy CVs – with hundreds of applications to read through, they simply don’t have the time! Grabbing their attention with a short, snappy and highly relevant CV is far more likely to lead to success. Aim for two sides of A4 or less.
• Readability : Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
• Design & format: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
• Photos: Recruiters can’t factor in appearance, gender or race into the recruitment process, so a profile photo is not usually needed. However, creative employers do like to see them, so you can choose to include one if you think it will add value to your CV .

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

When writing your CV , break up the content into the following key sections, to ensure it can be easily digested by busy recruiters and hiring managers:

• Contact details – Always list these at the very top of your CV – you don’t want them to be missed!
• Profile – An introductory paragraph, intended to grab recruiters attention and summarise your offering.
• Work experience / career history – Working from your current role and working backwards, list your relevant work experience.
• Education – Create a snappy summary of your education and qualifications.
• Interest and hobbies – An optional section to document any hobbies that demonstrate transferable skills.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Tuck your contact details into the corner of your CV, so that they don’t take up too much space. Stick to the basic details, such as:

• Mobile number
• Email address – It should sound professional, such as your full name.
• Location -Just write your rough location, rather than your full address.
• LinkedIn profile or portfolio URL – If you include these, ensure they’re sleek, professional and up-to-date.

Airport Customer Service CV Profile

Your CV profile is the first thing recruiters will read – so your goal is to give them a reason to read onto the end of the document!

Create a short and snappy paragraph that showcases your key skills, relevant experience and impressive accomplishments.

Ultimately, it should prove to the reader that you’ve got what it takes to carry out the job.

How to write a good CV profile:

• Make it short and sharp: Recruiters are busy, so to ensure your profile is actually read, it’s best to keep it short and snappy. 3-5 punchy lines makes for the perfect profile.
• Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
• Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter .
• Avoid generic phrases: Focus on fact, not fluff. Phrases like “Committed and enthusiastic thought-leader” and “Dynamic problem solver” might sound fancy, but they’ll do nothing for your application. Not only do they sound cheesy, but they have no substance – stick to real skills and facts

Example CV profile for Airport Customer Service

What to include in your airport customer service cv profile.

• Experience overview: Recruiters will want to know what type of companies you’ve worked for, industries you have knowledge of, and the type of work you’ve carried out in the past, so give them a summary of this in your profile.
• Targeted skills: Make your most relevant Airport Customer Service key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
• Important qualifications: If you have any qualifications which are highly relevant to Airport Customer Service Agent jobs, then highlight them in your profile so that employers do not miss them.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

To ensure that your most relevant skills catch the eye of readers, create a core skills section below your profile.

This section should be presented in 2-3 columns of bullet points highlighting your applicable skills. Before crafting this section, carefully examine the job description and create a list of any required skills, specialisms, or knowledge.

Use this list to include the necessary information in your section and present yourself as the ideal match for the position.

Important skills for your Airport Customer Service CV

Customer Service Excellence – Providing exceptional customer service by understanding customer needs, resolving complaints, and delivering a positive experience.

Effective Communication – Interacting with passengers, airline staff, and other airport personnel in a clear and professional manner.

Multilingualism – Maintaining proficiency in multiple languages to effectively communicate with a diverse range of passengers from different backgrounds and nationalities.

Conflict Resolution – Handling difficult situations and conflicts with calmness, diplomacy, and professionalism to ensure customer satisfaction and maintain a positive airport environment.

Problem Resolution – Quickly identifying and addressing customer issues, finding solutions, and making appropriate decisions in a fast-paced airport environment.

Airport Technology – Utilising airline reservation systems, check-in software, and customer service platforms, to assist passengers with bookings, check-ins, and queries.

Airport Operations – Maintaining an in-depth understanding of airport operations, including check-in procedures, security protocols, baggage handling, and boarding processes, to provide accurate information and guidance to passengers.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

Recruiters will be itching to know more about your relevant experience by now.

Kick-start this section with your most recent (or current) position, and work your way backwards through your history.

You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.

Structuring each job

The structure of your work experience section can seriously affect its impact.

This is generally the biggest section of a CV, and with no thought to structure, it can look bulky and important information can get lost.

Use my 3-step structure below to allow for easy navigation, so employers can find what they are looking for:

Firstly, give the reader some context by creating a punchy summary of the job as a whole.

You should mention what the purpose or goal of your role was, what team you were part of and who you reported to.

Key responsibilities

Next up, you should write a short list of your day-to-day duties within the job.

Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Sample job description for Airport Customer Service CV

Work as part of the airport service team at one of the largest airports in the UK with over 80 million passengers flying annually, checking in customers, and providing efficient and friendly customer service.

Key Responsibilities

• Assist passengers with baggage check-in, security procedures, additional needs provision, and boarding processes
• Coordinate with airlines, ground staff, and other airport departments to ensure smooth flight operations and avoid missed flights
• Process ticket sales and resolve booking and ticketing issues
• Respond to and escalate passenger inquiries and complaints

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

In your education section, make any degrees, qualifications or training which are relevant to Airport Customer Service roles a focal point.

As well as mentioning the name of the organisation, qualification titles and dates of study, you should showcase any particularly relevant modules, assignments or projects.

Hobbies and interests

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby , or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as an Airport Customer Service Agent, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

When putting together your Airport Customer Service CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Good luck with your job search!

Top 17 Airline Customer Service Agent Resume Objective Examples

Updated July 21, 2023 13 min read

A resume objective is a concise statement that appears at the top of your resume and outlines your career goals and ambitions. Writing an effective resume objective for an airline customer service agent position is important to help you stand out from the competition. When writing a resume objective, be sure to include relevant skills, experience, and qualifications related to the job you are applying for. Additionally, make sure to articulate why you are uniquely suited for the role. For example, if you have previous customer service experience in the airline industry, highlight this in your objective. You could also mention that you have strong communication and problem-solving skills that would make you an ideal candidate for the role. By following these tips, you can craft an effective resume objective that will catch employers’ attention and set yourself apart from other applicants.

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Top 17 Airline Customer Service Agent Resume Objective Samples

• To obtain a challenging and rewarding position as an Airline Customer Service Agent with a reputable airline.
• To provide excellent customer service to passengers while working as an Airline Customer Service Agent.
• Seeking an Airline Customer Service Agent role to utilize my experience in the aviation industry.
• To use my knowledge of customer service, communication, and problem-solving skills to excel as an Airline Customer Service Agent.
• To work in a challenging environment as an Airline Customer Service Agent where I can contribute to the success of the organization.
• To provide exceptional customer service to all passengers while working as an Airline Customer Service Agent.
• To use my strong interpersonal and organizational skills to effectively serve customers as an Airline Customer Service Agent.
• Looking for a position of Airline Customer Service Agent where I can utilize my experience in the aviation industry.
• Seeking a role of Airline Customer Service Agent that will allow me to apply my knowledge and enthusiasm for customer service excellence.
• To become an integral part of the airline team by providing outstanding customer service as an Airline Customer Service Agent.
• Aiming for a position of Airline Customer Service Agent at a reputed airline where I can utilize my expertise in customer services and problem-solving skills.
• Eager to join a renowned airline as an Airline Customer Service Agent with the aim of delivering exceptional customer satisfaction through prompt resolution of queries and complaints.
• Utilizing my excellent communication, organizational, and problem-solving skills in order to excel as an Airline Customer Service Agent.
• Motivated individual seeking a position of Airline Customer Service Agent that will enable me to combine my passion for aviation with superior customer service capabilities.
• Applying for the role of Airline Customer Service Agent with extensive experience in providing top-notch services at airports and on flights.
• Dedicated professional looking for a position of Airline Customer Service Agent that will allow me to use my knowledge and expertise in resolving passenger issues quickly and efficiently.
• Looking forward to becoming part of a renowned airline’s team by taking up the role of an experienced, reliable, and knowledgeable Airline Customer Service Agent.

How to Write an Airline Customer Service Agent Resume Objective

An airline customer service agent resume objective is an important part of any job application. It serves as a summary of your qualifications, experience, and goals for the position. Crafting a well-written objective can help you stand out among other applicants and make a strong impression on potential employers.

When writing your airline customer service agent resume objective, start by stating the job title you are applying for and why you are interested in it. This will provide context to the rest of the statement and demonstrate your knowledge of the position. Next, include a few key skills or characteristics that set you apart from other candidates. Describe how these qualities will benefit the company and make you an asset to their team.

In addition, include any relevant experience which demonstrates your qualifications for the position. If possible, highlight specific accomplishments or awards that showcase your capabilities in customer service roles. To further strengthen your statement, mention any certifications or training courses related to customer service that you have completed. Lastly, explain how working as an airline customer service agent aligns with your career goals and aspirations for the future.

By following these tips, you can create a compelling resume objective that will give employers an insight into who you are as a professional and why they should consider hiring you for the position. With a well-crafted objective statement, you can ensure that your application stands out from other candidates and increase your chances of getting hired by an airline company

Related : What does an Airline Customer Service Agent do?

Key Skills to Highlight in Your Airline Customer Service Agent Resume Objective

In the competitive airline industry, standing out as an exceptional candidate for a Customer Service Agent position requires more than just basic qualifications. Your resume objective should not only highlight your career goals but also emphasize key skills that make you an ideal fit for the role. This section will delve into the essential skills you need to spotlight in your Airline Customer Service Agent resume objective, helping you create a compelling first impression on potential employers and increasing your chances of landing the job.

1. Multilingualism

Being multilingual is a valuable skill for an Airline Customer Service Agent as it allows them to effectively communicate with a diverse range of customers from different countries and cultures. This can enhance customer satisfaction, resolve issues more efficiently, and improve overall service quality. In an industry where clear communication is critical, being able to speak multiple languages can be a significant advantage.

2. Conflict Resolution

As an Airline Customer Service Agent, one is likely to encounter various situations where customers may express dissatisfaction or complaints. The ability to effectively resolve conflicts is crucial in ensuring customer satisfaction and maintaining the company's reputation. This skill demonstrates the agent's capability to handle challenging situations professionally and efficiently, making it a valuable addition to a resume objective.

3. Time Management

An Airline Customer Service Agent often deals with a high volume of customers each day, all with different needs and issues that need to be addressed promptly. Effective time management skills are crucial in order to prioritize tasks, handle multiple requests simultaneously, and ensure each customer is given adequate attention. This skill demonstrates an agent's ability to work efficiently under pressure and deliver high-quality service within tight deadlines.

4. Sabre Proficiency

Sabre proficiency is a crucial skill for an airline customer service agent as Sabre is one of the most used global distribution systems in the travel industry. It is used for booking airline tickets, hotel reservations, car rentals, and more. Having this skill shows potential employers that you are capable of managing and navigating this system effectively to handle customer bookings and inquiries efficiently. This can enhance your ability to provide excellent customer service, resolve issues promptly, and contribute to the smooth operation of the airline's services.

5. Amadeus Expertise

Amadeus expertise is crucial for an airline customer service agent as it is a widely used global distribution system (GDS) in the travel industry. It allows agents to book flights, hotels, car rentals, and other travel services for customers. Having this skill demonstrates that the candidate can efficiently manage bookings and reservations, handle changes or cancellations, and provide accurate information about flight schedules and fares. This expertise also shows that the candidate can quickly adapt to different software systems, enhancing their productivity and ability to provide excellent customer service.

6. Worldspan Knowledge

Worldspan is a major global distribution system used for flight reservations and ticketing. Knowledge of this system is crucial for an Airline Customer Service Agent as it enables them to efficiently manage bookings, check flight details, issue tickets and handle other related tasks. Including this skill in a resume objective demonstrates the candidate's proficiency in managing key airline operations and their ability to provide quality customer service. It also shows potential employers that the candidate has specific industry knowledge and technical skills, reducing training time and increasing productivity from the onset.

7. Galileo Competence

As an Airline Customer Service Agent, having Galileo Competence is crucial as it demonstrates the ability to use one of the most widely used computer reservation systems in the travel industry. This skill is essential for tasks such as booking and selling airline tickets, making hotel reservations, and arranging car rentals for customers. It also shows that the candidate has technical proficiency and can adapt to different software systems, which can improve efficiency and customer service. Therefore, including this skill in a resume objective can make a candidate more attractive to potential employers in the airline industry.

8. Ticketing Mastery

As an Airline Customer Service Agent, mastery in ticketing is crucial as it forms a significant part of the job role. This skill demonstrates the ability to efficiently handle ticket booking, changes, cancellations and refunds, ensuring smooth travel arrangements for customers. It also includes knowledge of airline reservation systems and fare calculations. Including this skill in a resume objective shows potential employers that you have the necessary expertise to manage these tasks effectively, thereby enhancing customer satisfaction and loyalty.

9. Baggage Handling

As an Airline Customer Service Agent, one of the primary responsibilities includes handling customers' baggage efficiently and accurately. This includes checking in luggage, ensuring it is properly tagged and directed to the correct aircraft, as well as managing any issues related to lost or damaged baggage. Having this skill on a resume objective shows potential employers that you are capable of managing these tasks effectively, which is crucial for maintaining customer satisfaction and smooth operation of airline services.

10. Gate Assistance

Gate assistance is a crucial skill for an airline customer service agent as it involves direct interaction with passengers, assisting them with boarding, answering their queries, and ensuring a smooth travel experience. Including this skill in a resume objective highlights the candidate's ability to manage passenger flow, handle stressful situations, and provide excellent customer service - all of which are key qualities airlines look for when hiring.

In conclusion, the objective section of your Airline Customer Service Agent resume is a crucial area where you can showcase your key skills. This section provides potential employers with an insight into your abilities and expertise in the industry. Highlighting relevant skills can set you apart from other candidates and significantly increase your chances of landing the job. Remember, it's not just about listing skills; it's about demonstrating how these skills have been applied in past experiences and how they will add value to the prospective employer. Tailor this section to each specific job application to make it more effective.

Related : Airline Customer Service Agent Skills: Definition and Examples

Common Mistakes When Writing an Airline Customer Service Agent Resume Objective

When it comes to writing a resume objective for an airline customer service agent position, there are some common mistakes that should be avoided. A resume objective is meant to provide a brief summary of your skills and qualifications, as well as an explanation of why you would make a great fit for the job. It’s important to keep it concise and relevant to the role you’re applying for.

One of the most common mistakes made when writing a resume objective is using generic language. Resume objectives should be tailored to each specific job you apply for, so avoid phrases like “seeking an opportunity in customer service” or “looking for a challenging role in the airline industry.” Instead, focus on what makes you uniquely qualified for the role by emphasizing your related experience, skills, and achievements.

Another mistake is failing to include any measurable accomplishments. An effective resume objective will highlight your successes in previous roles, such as how many customers you served in a day or how quickly you resolved customer complaints. These details demonstrate your ability to handle the job duties successfully and can help set you apart from other applicants.

Finally, avoid using too much technical jargon or overly-complicated language in your resume objective. Keep things simple and easy-to-understand by using clear and concise language that anyone can understand – no matter their level of expertise with aviation terminology.

By avoiding these common mistakes when writing an airline customer service agent resume objective, you can ensure that your application stands out from the crowd and gives employers an accurate picture of what you bring to the table.

Related : Airline Customer Service Agent Resume Examples

A right resume objective for an airline customer service agent would focus on how the applicant can use their skills and experience to provide excellent customer service, while a wrong resume objective might focus only on what the applicant hopes to gain from the job.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Airport Customer Service Agent Interview Questions

As the travel industry continues to grow, the role of an Airport Customer Service Agent has become increasingly important. These agents are responsible for managing the travel experience of passengers from arrival to departure, ensuring they have a seamless experience during their time at the airport.

Airport Customer Service Agents have a variety of responsibilities, including checking in passengers, facilitating boarding procedures, managing baggage, assisting with flight changes, and resolving customer complaints. They are often seen as the “face” of the airline, as they are the first point of contact for passengers and are responsible for ensuring that they have a positive experience.

Importance of effective hiring process

Given their critical role in shaping the travel experience for passengers, it is essential for airlines to have a rigorous and effective hiring process for Customer Service Agents. An effective hiring process can help ensure that the agents hired have the necessary skills and experience to deliver exceptional customer service, as well as ensuring that they are a good fit for the airline’s culture and brand.

A strong hiring process can include a range of activities, including screening resumes, conducting interviews, assessing technical and soft skills, and checking references. By investing time and resources into hiring the right Airport Customer Service Agents, airlines can benefit from increased customer satisfaction, reduced complaints, and ultimately, increased business performance.

In this article, we will explore some of the key questions to ask when interviewing Airport Customer Service Agents as part of an effective hiring process. By asking the right questions, airlines can better understand a candidate’s suitability for the role and their potential to deliver exceptional customer service.

Preparing for the Interview

As you gear up for your Airport Customer Service Agent interview, there are several key steps that you must take in order to ace the interview process. One of the most important steps is to prepare thoroughly, which involves researching the company, reviewing the job description, and familiarizing yourself with sample interview questions. In this section, we’ll delve into each of these areas in more detail to help you prepare and feel confident going into your interview.

A. Researching the Company

One of the most crucial things you can do to prepare for your Airport Customer Service Agent interview is to research the company you’ll be interviewing with. This will not only give you a better understanding of the company’s goals, values, and overall culture, but it will also show the interviewer that you’re serious about the position and eager to learn more about the company.

To research the company effectively, start by visiting their website and reading through their “About Us” page, as well as any recent press releases or news articles related to the company. You can also check out the company’s social media profiles to get a sense of the company’s voice and tone, and to see if any recent events or initiatives stand out.

By doing your research, you’ll be better equipped to answer questions about why you’re interested in working for the company, what you admire about their mission and values, and how you see yourself fitting into the company culture.

B. Reviewing the Job Description

Another essential step in preparing for your Airport Customer Service Agent interview is to carefully review the job description for the position you’re applying for. By doing so, you’ll be able to identify the key skills, experience, and qualifications required for the role, and tailor your responses to interview questions accordingly.

As you review the job description, take note of any specific duties or responsibilities mentioned, as well as any requirements for education, certifications, or previous work experience. You should also pay attention to any skills or traits that are listed as desirable but not necessarily required, as these can be a good indication of what the company values in its employees.

By paying close attention to the job description, you’ll be ready to answer questions about your relevant skills and experience, as well as why you’re a good fit for the role.

C. Reviewing Sample Interview Questions

Finally, it’s a good idea to familiarize yourself with some common interview questions that you’re likely to encounter during your Airport Customer Service Agent interview. This will help you feel more confident and prepared going into the interview, and ensure that you’re able to articulate your thoughts and experiences clearly and effectively.

Some sample interview questions you might be asked during an Airport Customer Service Agent interview include:

• How do you handle difficult customers?
• Can you tell me about a time when you went above and beyond for a customer?
• How do you prioritize your tasks and responsibilities?
• What experience do you have working in a fast-paced environment?

Common Airport Customer Service Agent Interview Questions

When hiring for the position of Airport Customer Service Agent, there are certain skills and qualities that hiring managers look for. Here are some of the most common interview questions you can expect if you are applying for this role:

A. Questions about customer service skills

One of the key responsibilities of an Airport Customer Service Agent is to ensure that passengers have a positive experience when traveling. To assess your customer service skills, you may be asked questions such as:

• What does good customer service mean to you?
• Describe a time when you went above and beyond to help a customer.
• What strategies do you use to handle difficult customers?
• How do you ensure that each customer feels valued and heard?

B. Questions about communication skills

Clear and effective communication is essential for an Airport Customer Service Agent. You may be asked questions such as:

• What steps do you take to ensure that both passengers and colleagues understand you?
• How do you adapt your communication style to different people and situations?
• Please give an example of how you overcame a communication breakdown.

C. Questions about time management

Airport Customer Service Agents must be able to work efficiently and effectively in a fast-paced environment. To assess your time management skills, you may be asked questions such as:

• How do you prioritize tasks when you have multiple requests coming in at the same time?
• What tools do you use to keep track of your tasks and deadlines?
• How do you ensure that you are meeting deadlines and completing tasks on time?

D. Questions about teamwork

Airport Customer Service Agents often work as part of a team, so it is important that they are able to collaborate effectively with others. Questions about teamwork may include:

• Describe a time when you had to work with a difficult team member. How did you handle the situation?
• What steps do you take to build strong relationships and trust with your colleagues?
• How do you ensure that you are all working towards the same goals and objectives?

E. Questions about conflict management

Conflicts can arise in any work environment, and it is important for an Airport Customer Service Agent to be able to manage them effectively. You may be asked questions such as:

• Describe a time when you successfully resolved a conflict with a customer or colleague.
• How do you stay calm and professional in a high-pressure situation?
• What steps do you take to prevent conflicts from occurring in the first place?

If you are preparing for an interview for the position of Airport Customer Service Agent, it is important to be prepared to answer questions that relate to customer service skills, communication skills, time management, teamwork, and conflict management. By demonstrating that you possess these skills, you can increase your chances of being offered the role.

Behavioral Interview Questions

Behavioral interview questions are questions designed to assess a candidate’s past behavior in specific situations to predict their future performance. These types of questions are commonly used in interviews and are based on the belief that past behavior is a good indicator of future behavior.

When answering behavioral questions, it’s essential to provide real-life examples of how you handled a particular situation. This means describing the situation, what actions you took, and what the outcome was. By doing so, you demonstrate to the interviewer that you have experience handling challenging scenarios, which can increase their confidence in your ability to handle future challenges.

A. Definition and explanation of behavioral questions

Behavioral questions are open-ended and situational, and typically start with “Tell me about a time when…” or “Describe a situation where…” These types of questions aim to get a sense of your skills and abilities, how you approach problems, and how you work with others. The interviewer is looking to gain insight into your behavior, decision-making, judgment, and problem-solving skills, based on how you responded to similar situations in the past.

B. Examples of behavioral interviews questions

• Can you describe a time when you had to deal with an upset customer? What steps did you take to address their concerns?
• Tell me about a time when you had a conflict with a co-worker. How did you handle the situation?
• Describe a situation where you had to work under pressure to meet a deadline. How did you manage your time and prioritize your tasks?
• Can you give an example of a time when you had to go above and beyond to help a customer in need?
• Tell me about a time when you had to adapt to a change in work responsibilities. How did you handle it?

C. Tips for answering behavioral interview questions

Be specific: When answering behavioral questions, it’s essential to provide specific examples of the situation, what actions you took, and what the outcome was. Avoid being vague or general since this might not convince the interviewer that you have the necessary skills.

Use the STAR method: To answer behavioral questions effectively, use the STAR (Situation, Task, Action, Result) method. This means describing the Situation you faced, the Task you needed to do, the Actions you took, and the Results or outcomes of your actions.

Show your skills: Behavioral questions are an opportunity for you to showcase your skills and abilities. It’s crucial to highlight your skills and how you apply them in specific situations. For instance, if you’re applying for a customer service role, demonstrate how you handle customer complaints or inquiries.

Be prepared: Before the interview, review the job description and the company culture. This way, you can anticipate what behavioral questions you might be asked and tailor your answers to the job requirements. You can also practice responding to behavioral interview questions with friends or family to become more comfortable and confident.

Situational Interview Questions

As an airport customer service agent, you may encounter and handle various situations when dealing with passengers, luggage, and flights. Employers often use situational interview questions to assess how you would handle these scenarios with ease and composure.

A. Definition and Explanation of Situational Questions

Situational questions are hypothetical scenarios that assess how you would respond or act in a specific situation. The interviewer may ask you to describe how you would handle a particular situation or how you have handled a similar situation in the past.

The purpose of situational questions is to gauge your ability to think on your feet, your problem-solving skills, and your communication style when interacting with passengers, coworkers, or superiors.

B. Examples of Situational Interview Questions

Here are some examples of situational interview questions that an airport customer service agent might encounter:

• “What would you do if a passenger claims they lost their luggage, but you have no record of it?”
• “How would you handle a passenger who is upset about a delayed flight and demanding compensation?”
• “If a coworker is struggling with a task, how would you assist them?”

C. Tips for Answering Situational Interview Questions

Below are some tips to help you answer situational interview questions:

Listen carefully:  Pay attention to the situation given by the interviewer and clarify any questions you may have before answering.

Stay calm and composed:  Demonstrate your ability to handle situations under pressure. Take a moment to gather your thoughts before answering.

Provide detailed answers:  Explain how you would handle the situation step-by-step, highlighting the skills you would use, and the result you aim to achieve.

Be honest:  If you don’t have experience dealing with a particular situation, don’t make up an answer. Instead, explain how you would seek advice or guidance from your supervisor or colleagues.

Use real-life examples:  If you have encountered a similar situation in the past, provide an example of how you handled it and the outcome.

Situational interview questions serve as a valuable tool for employers to assess an airport customer service agent’s ability to handle various situations. By following the above tips, you can showcase your problem-solving and communication skills effectively.

Critical Thinking Interview Questions

As an Airport Customer Service Agent, it is essential to possess critical thinking skills to handle various situations and ensure customers’ satisfaction. Critical thinking interview questions are designed to assess a candidate’s ability to analyze, evaluate, and solve problems logically and creatively.

A. Definition and explanation of critical thinking questions

Critical Thinking questions aim to evaluate a candidate’s reasoning and decision-making abilities. These types of questions require candidates to apply critical thinking skills like analyzing information, evaluating arguments, and identifying patterns and relationships to respond effectively.

B. Examples of critical thinking interview questions

Here are some examples of critical thinking interview questions:

• Can you explain how you would handle a customer’s complaint about flight delays or cancellations?
• Describe a time when you had to think critically to resolve a work-related problem.
• How would you approach a situation where a customer’s documents do not correspond to their travel details?
• Can you explain a complex concept to someone with no background in it?
• How do you prioritize tasks when dealing with multiple customers with different requests?

C. Tips for answering critical thinking interview questions

While answering critical thinking interview questions, remember to follow these tips:

• Listen carefully to the question and ask for clarification if necessary.
• Analyze the information provided and identify the key elements.
• Consider different perspectives and evaluate the pros and cons of each.
• Provide logical reasoning and evidence to support your answer.
• If you cannot answer the question, admit it honestly and try to provide an alternative solution or approach.

Airport customer service agents must possess critical thinking skills to handle various situations and create positive customer experiences. During an interview, prepare yourself to answer critical thinking interview questions logically, creatively, and effectively.

Technical Interview Questions

As an Airport Customer Service Agent, there will be times when you will need to deal with technical questions related to the air travel industry. Hence, it is important to be well-prepared for technical interview questions that may come up during your job interview.

A. Definition and Explanation of Technical Questions

Technical questions are aimed at testing your knowledge and understanding of industry-specific concepts and processes. These types of questions assess your technical abilities and how well you can apply that knowledge in real-world scenarios. In the case of an Airport Customer Service Agent, technical questions may focus on airport operations, ticketing systems, baggage handling, and safety regulations.

B. Examples of Technical Interview Questions

Here are some examples of technical interview questions that you may encounter during your job interview as an Airport Customer Service Agent:

• How do you ensure that passengers and their luggage are properly screened before boarding flights?
• What are the different types of aircraft and how do they differ from each other?
• How do you handle situations involving lost or damaged baggage?
• Can you explain the boarding process from start to finish?
• How do you ensure that strict safety regulations are followed at all times?

C. Tips for Answering Technical Interview Questions

To ace technical interview questions, consider the following tips:

Prepare well: Research the company, their services, and the air travel industry as a whole, so you have an understanding of the key concepts.

Be specific: Use specific details when answering the question, such as names of systems or processes or procedures that you follow on a daily basis.

Use examples: Provide real-life examples of how you have handled similar situations in the past and the outcomes you achieved.

Ask for clarification: If the question seems unclear, do not hesitate to ask the interviewer for clarification.

Be honest: If you don’t know the answer to a technical question, don’t try to bluff your way through. Instead, admit that you don’t know but express your willingness to learn.

By following these tips, you can increase your chances of answering technical interview questions effectively and impressing the interviewer with your knowledge and skills.

Answering the Interview Questions

Once you’ve applied for the Airport Customer Service Agent position, the next step is to answer the interview questions. In this section, we will provide you with tips and techniques for answering interview questions effectively.

A. Tips for answering interview questions

The following are the essential tips to help you during an interview:

Do your research : Before the interview, research the company, the airport, and the job requirements. Familiarize yourself with the company’s mission and values, as well as the specific job requirements for the Airport Customer Service Agent role.

Practice, practice, practice : Practicing your responses beforehand can increase your confidence during the interview. Also, prepare for common interview questions, such as “What are your strengths?” and “Why should we hire you?”.

Be honest and concise : Be honest and straightforward when answering interview questions. Avoid giving rehearsed or overly long responses. Where possible, use concrete examples to illustrate your work experience.

Listen attentively : Pay attention to the interviewer’s questions and respond directly to each question. Listen carefully to what the interviewer is asking and avoid interrupting or talking over them.

B. Avoiding common mistakes in answering interview questions

Knowing how to avoid common interview mistakes can make a significant difference in your job search. Here are some mistakes to avoid:

Lack of preparation : Being unprepared for an interview can negatively affect your chances of landing the job. Make sure to research the company and position beforehand, and also practice answering potential questions.

Providing irrelevant or overly long answers : Keep your responses brief and to the point, and provide examples where necessary to illustrate your points.

Not demonstrating enthusiasm or interest in the job : Employers want to see that you are excited about the position and the company. Make sure to demonstrate your enthusiasm and interest through your responses.

Badmouthing previous employers or colleagues : Never bad-mouth your previous employers or colleagues during an interview. It creates a negative impression and shows a lack of professionalism.

By following these tips for answering interview questions and avoiding common mistakes, you’ll be better equipped to ace your Airport Customer Service Agent interview.

Closing the Interview

During the airport customer service agent interview, closing the interview properly is just as important as acing the questions. Use the following tips for a strong finish to your interview.

A. Asking Questions

At the end of your interview, the interviewer will typically ask if you have any questions. This is your opportunity to show your interest in the role and gain a better understanding of the position.

Ask specific questions about the job responsibilities, company culture, and future opportunities. Additionally, ask about any concerns or areas you may need further clarification on.

At the same time, avoid asking questions that have already been answered or appear disinterested.

B. Expressing Interest and Gratitude

Your interview concludes by expressing interest and gratitude for the opportunity. A strong closing can leave a lasting impression on the interviewer, highlighting your interest in the job and desire to join the team.

Thank the interviewer for their time and the opportunity to learn more about the role. Express interest in the job and the company, and explain how your skills and experience align with the role.

C. Following-up After the Interview

After your interview, it is essential to follow-up with the interviewer. This is another chance to express your interest in the role and set yourself apart from other candidates.

Send a follow-up email or handwritten note thanking the interviewer for their time and reiterating your interest in the position. Use the opportunity to briefly mention any key points from the interview that you believe makes you a good candidate.

Closing the interview properly can be just as important as the interview itself. Use this opportunity to make a lasting impression and show your interest in the role. Remember to follow-up with the interviewer and express your gratitude and enthusiasm for the job.

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Perth Airport flights to resume after refuelling issue grounded planes, stranding thousands

A refuelling issue at Perth Airport which grounded domestic and international flights on Saturday morning has been resolved, the airport says.

At least 70 domestic and international flights were affected, with planes unable to land at the airport or depart.

Passengers were stranded at airports nationwide and at some international destinations, including Doha waiting to get to Perth.

Perth Airport said a problem with load pressure in the fuel lines had caused the issue, which had since been fixed.

Airport CEO Jason Waters said the system had now been repaired and tested.

Mr Waters apologised to impacted travellers and said the airport would be working with airlines to resume normal operations as soon as possible.

"The effects will be felt throughout today but we'd like to think that within a short period of time after that we'll get back to normal flights," he said.

"I'd like to think that by this evening and into tomorrow we'll have it dealt with but given we're talking about long haul flights and the extent of the backlog, it might take some time."

It's understood some flights had been delayed since Friday night, leaving thousands of passengers stranded.

The airport called in external experts, including engineers and technicians, to identify and repair the problem.

"As of just recently, I can inform you that we are back to normal refuelling and obviously very keen to see a return to normal operation," Mr Waters said.

"This has had a significant impact on flights overnight. 

"From Perth airport's perspective we're very apologetic and sympathetic to impacted travellers.

"We're going to work very hard with our airlines here to ensure we get things back to normal as quickly as possible."

Mr Waters said the problem appeared to be the result of "air sucked into the distribution system".

No compensation for passengers, says Virgin

Virgin Airlines apologised to customers in a statement handed to passengers at Perth Airport, but said it was not required by law to provide compensation "for delays or cancellations outside of our control".

"We recommend you contact your travel insurance provider to assist you with any unforeseen expenses," the statement said.

A virgin spokeswoman later clarified that passengers were entitled to be re-booked on other flights or apply for a refund.

Perth man Darshan Patel, who had had been planning to go to Hobart on Saturday for his wife's birthday until their flight was cancelled, said the airline's response was not good enough.

He wants compensation for his flights and other non-refundable bookings, such as accommodation.

"We're really not happy because we've been planning for this holiday for quite a long time," Mr Patel said.

"Somebody is responsible for what is happening and there should be something done to help the passengers.

"We've booked everything well ahead, now it's getting cancelled. All our bookings are non-refundable. 

"It's just passengers who are suffering."

Flights diverted to regional airports

At least four flights were diverted to regional airports including a Philippines Airlines flight from Manila to Perth that landed in Geraldton earlier on Saturday.

Geraldton is about 420 kilometres north of Perth.

A Geraldton Airport spokesperson said the small regional airport could only assist with a handful of flights due to having limited fuel supply themselves. 

Passengers on the Philippines flight were not allowed to disembark and a biosecurity representative was on site. 

City of Geraldton chief executive Ross McKim said Geraldton Airport was in danger of running out of fuel after the Philippines flight took a quarter of the airport's fuel capacity.

"The [airport's] refuelling isn't booked until mid-next week so we're going to have to work out how to get some up sooner than that," he said.

Qantas flight QFA10 from London to Perth was diverted to Karratha, in the state's far north.

Other flights were diverted to Kalgoorlie, about 600km east of Perth.

Passenger sat on plane for hours

Perth man Campbell Grieves and Swiss exchange student Zander Goosen arrived at the airport early to catch a flight to Sydney.

"We were taking (Zander) to see all the classic Aussie things in Sydney … the bridge, the Opera House," Mr Grieves said.

"We get here at about 6am and we get on the plane, boarded alright, then we sat there in the little economy seat for two hours.

"The captain was ringing every in hour saying 'dunno where the fuel is,' eventually we get kicked off the plane and the flight is cancelled." 

Mr Grieves said he had been told the earliest he and Mr Goosen could travel to Sydney was Monday.

Perth resident Stephen Herbert is stranded in Doha, where he was meant to stop briefly en route from London to Perth on Qatar Airlines.

" We have been in a line with other returning Aussies for nearly four hours," he said.

"No official from Qatar Airlines has given us any updates and we are relying on social media.

"[There are] lots of tired and disgruntled people wanting answers."

He was scathing of Perth Airport over the delays.

"There's no way you can call Perth an international airport after this debacle. Imagine if this happened at Heathrow?" he said.

Another passenger in Doha, Rae de Wet, told the ABC a delay of more than 24 hours was expected before they could get back to Perth, but little information had been provided.

She said she had already been in transit for more than 30 hours since leaving South Africa.

"It is incomprehensible that an international airport could face an issue of this nature, embarrassing really especially on an international scale," she said.

At Sydney Airport, Perth man Steven Dipane said his son had been at a baseball tournament in Lismore and he was trying to head home.

"They're going to book us in to a room for the night, and then get us on a plane to Melbourne tomorrow and then to Perth.

"It just delays it. I would have liked to be home tonight." 

Dieter Spurgeon's family is currently in Darwin after their flight home from a family holiday to Perth was delayed over 36 hours.

"We've contacted both Qantas and Perth airport and neither seem willing to reimburse us for an extra night's stay in Darwin," he said.

He said communication by both the airport and airline has been "horrendous".

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