personal statement for customer service

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Guide to Excellent Customer Service Personal Statement Examples

Table of Contents

As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

• Your previous customer service experience
• Your communications skills
• Areas where you have gone above and beyond for customers
• Positive feedback from customers or employers
• Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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Home » CV Personal Profile Examples » Customer Service CV Personal Statement Examples

Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

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How to Write a Customer Service Personal Statement

• CV Templates & Advice
• Customer Service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

• Mention why are you applying for this specific job role.
• List what appealed to you about the job description.
• Highlight any previous experience you have had in customer service.
• List the skills you already possess that relate to this specific role
• List any relevant subjects you have studied.
• List your School/College/University
• List your relevant qualifications.

Your customer service experience:

• Mention previous experience and role if applicable.
• Give examples of personality traits that make you a great candidate.
• Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

• How to Write a CV
• 4 Hobbies & Interests Employers Like to See on a CV
• How to Write a Personal Statement

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• Customer service CV examples

Landing a customer service job can be tough.

If you want to beat the competition, you need an impressive customer service CV to grab recruiters’ attention and stand out from the crowd.

This guide (Which includes 3 customer service CV examples ) will show you step-by-step how you can create a winning customer service CV and get the job you want.

Guide contents

• How to write your customer service CV
• What skills do customer service staff need?
• Checking your CV

CV templates 

Customer service CV example

Customer service manager CV example

Bank customer service CV example

The above example CV should give you a good idea of how a customer service CV should look , and the type of information it should contain.

Now, I will explain how you can create your own CV tailored to your unique situation.

Structuring your customer service CV

The structure of your CV is extremely important because it will determine how easy it is for recruiters and employers to read your CV, and find the information they need.

A simple and logical structure will always create a better reading experience than a complex structure.

The infographic below gives a basic outline of how you should structure your CV, along with a few pointers on formatting and style.

CV structure summary

Add your contact details to the very top of your CV to ensure that recruiters can’t miss them when they want to call you in for an interview .

Head your CV up with an eye-catching profile that gives readers a nice summary of your abilities and acts as an elevator pitch.

List your work experience (this could also be voluntary work, placements or school projects if you don’t have any experience yet) in reverse chronological order.

Finish your CV by detailing your education along with any technical skills and vocational qualifications .

Some formatting tips..

• Keep your CV looking professional and easy-to-read by using a clean simple font along with a plain colour scheme.
• Break text up as much as possible to create the best reading experience for recruiters.
• Keep your CV under two pages in length to provide enough detail to impress readers without boring them.

Writing each section of your CV

Now, I will walk you through each section of your CV, and explain what content needs to be entered when writing it .

Name and contact details

Sitting at the very top of your CV, your name and contact details should take up minimum space on the page.

You should include…

• Your mobile telephone number so that recruiters can contact you quickly.
• Your email address – tip: use a professional sounding email address, and not an embarrassing one from your school days – [email protected] is fine, [email protected] is not.
• Your location such as Liverpool/Leeds/London

But you don’t need to include…

• Your full address – it’s too much information at this stage
• Your date of birth – hiring decisions are not based on age
• A photograph – Employers do not need to know what you look like – only what skills you have

If you want to hold recruiters’ attention, and really wow them when they open your CV, you must write a punchy profile at the top.

A profile is an introductory paragraph which highlights all of your most important skills and knowledge for customer service roles.

Here is an example:

The type of things employers will want too see in your profile are:

• What kind of customer service skills do you have? Communication , product knowledge, interpersonal skills etc.
• What type of companies have you worked for? Retailers? Restaurants?
• What relevant qualifications do you have?

Use positive persuasive language throughout your profile and really sell yourself – don’t be afraid to brag a little.

Quick tip:  If you struggle with spelling and grammar, try our quick-and-easy CV Builder

Also, check out our customer service cover letter example.

Core skills section

A great way to ensure that recruiters don’t skip past your CV, is to add a core skills section.

A core skills section is simply a bullet pointed list split over two or three columns which reiterates your most valuable skills. It creates a snapshot of your abilities so that recruiters can get an instant idea of your offerings within seconds of opening your CV.

You can also swap these points around if you need to tailor your CV for a specific role.

For example a clothing store customer service role might require slightly different skills to an insurance call centre role, so you’d need to adapt your core skills accordingly.

Work experience

Detailing your work experience gives you a great opportunity to showcase your ability to apply your skills and knowledge in the workplace.

If you already have some customer service experience then great, you should try to highlight as much of it as possible in this section.

If you don’t have any direct work experience, that’s fine – you can also include unpaid experience such as volunteering , school work placements and even extracurricular activities here. Just include anything that will demonstrate that you have the necessary skills.

You should list your experience from latest role to oldest role, like this.

Structuring and writing your role descriptions

To prove your value as an employee, it’s vital that your roles are easy-to-read, well written, and demonstrate a broad range of customer service skills .

This example of a role description, gives you an overview of how your roles should be laid out.

Basic CV template

Now, let’s take a closer look at what should be included in each section.

Outline/Intro

The first line of your role descriptions should set the scene for readers and allow them to quickly understand who you work for (a small retailer? A big airline?), what environment you work in (shop floor? Call centre?) and what the overall aim of your job there is, in relation to serving customers.

“Customer facing role for global clothing retail chain working across 2 busy stores, ensuring all customer needs are met and driving sales of all products”

Responsibilities

List your responsibilities within your roles in short bullet points, so that busy recruiters can quickly skim through them. Detail all aspects of your role, and try to showcase as much of your customer interaction as possible. I will talk about the skills that customer service employers look for in a CV in the next section.

• “Serving customers at the till, processing transactions and dealing with enquires”
• “Handling complaints and resolving issues to ensure positive outcomes for the store and customers”
• Performing haircuts , shampoos and colours for female customers

Achievements

A really good customer service CV should contain plenty of impressive achievements that show you have gone the extra mile to help your customers and employers. Tag some achievements on to the end of your role descriptions to show recruiters the impact you make – and try to include numbers where possible

• “Resolved 95% of all allocated complaints within 4 day target timeline and won best barista of the month”
• “Sold over 300 units of luxury goods and awarded top regional sales award”

What do employers look for in a customer service CV?

Most businesses and public sector organisations require customer service staff, but there is an especially big demand within B2C organisations such as retailers, insurance firms, restaurants and leisure services etc.

Customer service requires a broad range of skills, here is a list of the most important ones that employers will expect to see in your CV.

• Meeting and greeting – The ability to make customers feel welcome and comfortable is essential in a customer facing role and extremely important to a company’s reputation.
• Transaction processing – Whether you take card details over the phone or handle cash over a till, dealing with customer transactions is a valuable skill.
• People skills – Customer service roles revolve around the customer, so it makes sense that your CV should showcase your ability to deal with people positively.
• Complaint handling – Unfortunately complaints will arise in any customer service role – but if you can demonstrate your ability to handle them well, and create effective resolutions for both the customer and employer, it will look great on your CV
• Sales – Customer service staff are on the front line of any company’s sales, so good sales skills are vital.
• Product knowledge – Customers will often have questions to ask before making a purchase, and a good customer service agent will have the ability to familiarise themselves with their employer’s products, and give out sound advice .
• Communication – written and verbal communication between customers colleagues and managers are required frequently in customer service work.
• Team work – Serving customers is a team effort, so give some examples of your ability to work within teams in your CV.

Education & qualifications

Add your education and qualifications to the bottom of your CV for completion. You should add your formal education such as:

As well as any specific customer service qualifications such as an NVQ in customer service.

Skills and experience tend to be more important in customer service environments, so there’s no need to go into much detail in your education section.

Interests and hobbies

Your hobbies and interests outside of work are an optional section and won’t always make a huge difference in a hiring decision.

However, there are two situations where they can influence a recruiter’s decision.

a) You have no experience

To compensate for a lack of work experience, you can use your interests as a means of showcasing your relevant skills. For example if you captain a sports team, that can demonstrate leadership, motivation and communication skills.

b) You have highly relevant interests

If you have interests outside of work that are directly related to customer service, then it’s definitely worth including them. For example, you might volunteer at a local event which requires you to deal with the public and utilise lots of customer service skills.

If you have popular interests such as eating out and going to the cinema, they are unlikely to have a big effect on a recruiters decision to call you – so keep them brief or omit them completely.

Finalising your customer service CV

Once you’ve used this guide to create your customer service CV, you should proofread it several times to ensure that there are no typos or grammatical errors. Nothing will scare off an employer more than a CV full of sloppy mistakes – it’s your professional marketing document, so it needs to be flawless.

With a punchy profile that really sells your most valuable talents, and well written role descriptions that are tailored to showcase customer service skills, you should have a winning customer service CV at your disposal.

You may also be interested in our waiter/waitress CV example .

Applying for roles

Once you have created your CV, don’t stop the hard work there.

Apply for plenty of customer assistant roles across the job websites, company career pages and LinkedIn. Maybe even set yourself a daily or weekly application target to ensure you stay on track.

To save time, create a cover letter template to use when sending applications. Don’t be deterred if you don’t get many responses to start with, keep preserving and adapting from feedback until you start seeing results.

Personal Brand Statement Examples for Customer Service - Crafting a Powerful Introduction to Boost Your Professional Image

Crafting a powerful personal brand statement is essential for anyone working in customer service. This statement is a concise summary that defines who you are as a professional and what sets you apart from others in the field. It not only helps to establish your credibility but also sets the tone for how you interact with customers and colleagues.

A well-crafted personal brand statement for customer service showcases your unique skills, qualities, and values. It should clearly communicate your expertise, passion, and dedication to delivering exceptional customer experiences. By presenting a clear and compelling introduction, you can make a lasting impression and boost your professional image.

Personal brand statement examples for customer service can vary depending on the individual's goals and aspirations. Some may choose to emphasize their problem-solving abilities, while others may focus on their ability to build rapport and maintain positive relationships with customers. Regardless of the approach, a strong personal brand statement will highlight your strengths and demonstrate how you can provide value to customers and your organization.

Crafting a powerful personal brand statement is an opportunity to showcase your unique attributes and establish yourself as a customer service professional. With the right combination of skills, values, and passion, you can create an introduction that resonates with customers and colleagues alike, enhancing your professional image and opening doors to exciting opportunities in the field of customer service.## Why Your Personal Brand Statement is Important

A strong personal brand statement is a crucial tool for individuals working in the field of customer service. It serves as a powerful introduction, conveying one's unique skills, values, and expertise to potential employers and customers. Here are a few reasons why your personal brand statement is vital for boosting your professional image:

Creating a Memorable Impression: In a competitive job market, it's essential to stand out from the crowd. A compelling personal brand statement helps you make a memorable first impression, instantly capturing the attention of employers and customers. This statement highlights your unique selling points and positions you as a valuable asset in the customer service industry.

Building Trust and Credibility: When customers and employers come across your personal brand statement, they gain valuable insights into your experience, expertise, and values. This transparency helps build trust and credibility, establishing you as a reliable professional who can deliver exceptional customer service experiences. A well-crafted personal brand statement enables potential employers to see the value you bring to their organization, increasing your chances of landing your dream job.

Clarifying Your Professional Direction: Crafting a personal brand statement requires deep introspection about your career goals and aspirations. By articulating your skills, passions, and values in a concise statement, you gain a clearer understanding of your professional direction. This clarity helps you align your career choices with your personal brand, leading to greater job satisfaction and success in the customer service industry.

Setting Yourself Apart: In a customer service role, differentiation is key. Your personal brand statement allows you to showcase your unique talents and attributes, setting yourself apart from the competition. Whether it's your exceptional communication skills, problem-solving abilities, or a deep understanding of customer needs, your personal brand statement highlights what makes you distinctly qualified to excel in customer service.

Creating a Consistent Message: Consistency is vital in building a strong personal brand. By crafting a powerful personal brand statement, you establish a consistent message that runs through all your professional interactions. This consistency helps ensure that your personal brand is perceived in the desired manner, reinforcing your expertise and credibility.

In conclusion, a well-crafted personal brand statement is a fundamental tool for customer service professionals. It helps you make a lasting impression, build trust and credibility, clarify your career goals, differentiate yourself, and maintain a consistent message. Investing time and effort in developing your personal brand statement will undoubtedly enhance your professional image and open doors to exciting opportunities in the customer service industry.

Key Components of a Personal Brand Statement

A powerful personal brand statement serves as a concise yet impactful introduction that showcases one's unique qualities and professional image. Crafted carefully, it can leave a lasting impression and help build trust with customers in the customer service arena. When creating your personal brand statement for customer service, consider the following key components:

1. Value Proposition :

Start by clearly articulating the value you bring to the table. Identify the core benefits and skills that distinguish you from others in the customer service field. Highlighting your expertise in problem-solving, communication, empathy, and conflict resolution can make your statement resonate with potential customers.

2. Unique Selling Proposition :

Differentiate yourself from competitors by emphasizing what sets you apart. Highlight specific qualities or experiences that make you valuable in a customer service role. This could include previous success stories, specialized training, or unique approaches to handling customer interactions.

3. Alignment with Core Values :

Touch upon your personal values and how they align with your professional goals. Highlighting this alignment can demonstrate authenticity and build trust with customers. For example, if you value integrity and honesty, emphasize how these principles guide your interactions and decision-making in customer service.

4. Target Audience :

Tailor your personal brand statement to resonate with your target audience. Consider the industry, company, or specific customer segment you aim to serve. Use language and terminology that speaks directly to their needs and challenges.

5. Passion and Purpose :

Showcase your enthusiasm for customer service and how it aligns with your overall purpose. Customers seek professionals who genuinely care about their needs and desires. Express how your passion drives you to provide exceptional service and ensure customer satisfaction.

6. Conciseness and Clarity :

Keep your personal brand statement succinct and easily understandable. Avoid jargon or buzzwords that may confuse or alienate potential customers. A clear and concise statement ensures that your message is memorable and impactful.

Remember, your personal brand statement should be adaptable and evolve as your career progresses. Periodically review and refine it to reflect your growth and new accomplishments. By considering these key components and articulating your strengths, uniqueness, and alignment with customers' needs, you can craft a powerful introduction that boosts your professional image in customer service.

Sources: - How to Create a Personal Brand Statement for Your Business by Susan Chritton in Harvard Business Review.

Crafting a Compelling Introduction

The personal brand statement is a crucial component in shaping one's professional image in the field of customer service. Crafting a compelling introduction can significantly enhance the impact and effectiveness of this statement. By capturing the attention of potential employers or clients from the outset, individuals can establish a strong foundation for building trust, showcasing their expertise, and conveying their commitment to delivering exceptional customer service. This section explores key strategies and examples for creating a powerful introduction that boosts one's professional image.

When crafting the introduction of a personal brand statement, it is essential to consider the following guidelines:

Be concise and captivating : The introduction should be concise and captivating, hooking the reader's attention right from the start. Avoid lengthy or generic openings that fail to make a strong impression. Instead, opt for a succinct and engaging introduction that highlights the unique value you bring to the table.

Highlight your expertise : Clearly articulate your expertise and experience in customer service. Mention relevant qualifications, certifications, or accomplishments that demonstrate your proficiency in this field. This will help establish credibility and reinforce your personal brand as a customer service professional.

Showcase your unique selling points : Identify and highlight your unique selling points that differentiate you from others in the field. Whether it's exceptional problem-solving skills, empathy, or a track record of going above and beyond, emphasize these qualities that make you stand out as a customer service professional.

Align with the organization's values : Tailor your introduction to align with the values and mission of the organization or industry you're targeting. By emphasizing shared objectives, you demonstrate your ability to contribute to the company's goals and align with its culture.

Crafting a compelling introduction requires careful consideration of the target audience and their specific needs. By focusing on the unique skill set, expertise, and values you bring to the table, individuals can create a personal brand statement that resonates with potential employers or clients in the customer service field.

Table: Crafting a Compelling Introduction

By implementing these strategies and incorporating specific examples, professionals can create a compelling introduction that sets them apart and creates a strong first impression.

Effective Personal Brand Statement Examples

Crafting a powerful personal brand statement is essential for customer service professionals looking to stand out from the crowd and boost their professional image. A well-crafted statement can convey your unique strengths, values, and goals, helping to leave a lasting impression on both potential employers and customers. Here are some effective personal brand statement examples to inspire you:

A passionate customer service professional with a proven track record of providing exceptional support and building strong relationships. Committed to going above and beyond to meet customer needs, I strive to deliver personalized solutions and ensure customer satisfaction at every interaction.

A solutions-oriented customer service specialist focused on driving customer success and loyalty. With a strong background in problem-solving and a natural ability to empathize, I consistently exceed expectations by providing timely and tailored solutions, aiming to leave every customer feeling valued and supported.

An energetic and customer-centric professional with a passion for delivering memorable experiences. As a customer service advocate, I continuously seek opportunities to enhance the customer journey, leveraging my strong communication skills and adaptability to create positive and lasting impressions that strengthen brand loyalty.

A results-driven customer service manager with a demonstrated ability to lead high-performing teams. Through fostering a positive team culture and implementing effective strategies, I consistently achieve customer service objectives while maintaining a customer-centric approach, driving satisfaction and retention.

These examples showcase the diversity of personal brand statements and highlight the key qualities that make customer service professionals stand out. By tailoring your personal brand statement to highlight your unique skills, experiences, and values, you can create a powerful introduction that resonates with hiring managers and customers alike.

Remember, when crafting your personal brand statement, it is important to keep it concise, authentic, and focused on the value you bring to the table. Use these examples as inspiration to craft your own impactful statement that reflects your personal brand and enhances your professional image.

Tailoring Your Personal Brand Statement for Customer Service

Creating a personal brand statement tailored specifically for customer service is a crucial step in boosting your professional image. When crafting your statement, it's essential to keep in mind the unique requirements and expectations of customer service roles. This section provides valuable insights on how to create an impactful personal brand statement for customer service positions.

Understanding the Needs of Customer Service Roles

Customer service positions require exceptional interpersonal skills, problem-solving abilities, and a strong service-oriented mindset. Tailoring your personal brand statement to reflect these qualities will demonstrate your suitability for the role to potential employers. Here are some key considerations to keep in mind:

Knowledge of products/services : Highlight your expertise in the products or services offered by the company. This shows that you can provide accurate and reliable information to customers, enhancing their experience.

Effective communication : Emphasize your excellent verbal and written communication skills. Customer service professionals need to express empathy, active listening, and clear articulation when dealing with customers' inquiries and concerns.

Customer-centric approach : Personalize your brand statement to reflect your commitment to ensuring customer satisfaction. Showcase your ability to anticipate and meet customer needs, resolving issues promptly and effectively.

Problem-solving skills : Customer service roles often involve troubleshooting problems and providing prompt resolutions. Highlight your problem-solving abilities, showcasing your capacity to think critically and find innovative solutions.

Crafting a Powerful Introduction

Your personal brand statement should begin with a strong and impactful introduction that immediately captures the attention of potential employers. Consider incorporating the following elements into your statement:

Unique value proposition : Identify your unique attributes, experiences, or skills that set you apart from other candidates. This could include specific certifications, language proficiency, or experience with a particular customer segment.

Passion for customer service : Convey your enthusiasm for helping others and resolving customer issues. This highlights your motivation and dedication to delivering excellent service.

Concise and memorable : Keep your statement concise, memorable, and to the point. Avoid using jargon or generic phrases. Instead, focus on conveying your strengths and qualities that make you an exceptional customer service professional.

By tailoring your personal brand statement to highlight the specific skills and qualities required in customer service roles, you can make a powerful impression on potential employers. A well-crafted statement reflects your commitment to customer satisfaction, problem-solving abilities, and exceptional communication skills – all essential attributes for success in customer service positions.

Tips for Writing a Powerful Personal Brand Statement

Crafting a powerful personal brand statement is crucial for enhancing your professional image in the customer service industry. A well-crafted brand statement not only sets you apart from the competition but also highlights your unique skills and qualities. Here are some essential tips to help you write a powerful personal brand statement:

Identify your unique selling proposition : Determine what sets you apart from other customer service professionals. Reflect on your strengths, skills, and experiences that make you unique and valuable to employers. Consider what makes you stand out in terms of customer satisfaction, problem-solving abilities, communication skills, or industry expertise.

Be clear and concise : Your brand statement should be clear, concise, and easily understandable. Use clear and straightforward language that effectively conveys your message. Avoid jargon or complex terms that could confuse the reader. Remember, brevity is key when it comes to making a strong first impression.

Focus on your target audience : Tailor your personal brand statement to cater to the needs and expectations of your target audience. For example, if you're applying for a customer service role in a technology company, emphasize your technical skills and ability to troubleshoot technical issues promptly.

Highlight relevant achievements : Showcase your accomplishments and successes in previous customer service positions. Mention specific examples where you delivered exceptional customer experiences or resolved challenging situations. Quantify your achievements whenever possible to provide concrete evidence of your abilities.

Emphasize your values and personality : A personal brand statement is not only about your professional abilities but also about conveying your values and personality. Highlight your passion for delivering exceptional customer service, your empathetic nature, or your commitment to going above and beyond for customers.

Tailor your statement to the company culture : Research the company you are targeting and align your brand statement with its values and culture. Incorporate keywords or phrases that resonate with the company's mission statement, core values, or customer service philosophy.

A well-crafted personal brand statement should leave a lasting impression on hiring managers and potential employers. It should effectively communicate your unique qualities, skills, and experiences that make you an ideal candidate in the customer service field. Take the time to refine and customize your brand statement for maximum impact, and remember to regularly update it as you gain new skills and experiences.

Using Emotional Keywords in Your Personal Brand Statement

Crafting a powerful personal brand statement for customer service requires more than just listing your skills and experience. To truly make a lasting impression, it's crucial to use emotional keywords that resonate with your target audience. These keywords can evoke emotions and create a memorable connection, allowing potential employers or clients to see your unique value proposition. In this section, we'll explore the importance of using emotional keywords and provide examples to help you create a compelling personal brand statement.

The Power of Emotional Keywords

Emotional keywords play a vital role in capturing attention, eliciting positive feelings, and leaving a lasting impact. By strategically incorporating these keywords into your personal brand statement, you can make a strong impression and differentiate yourself from the competition. Consider the following benefits of using emotional keywords:

Memorability: Emotional keywords help your personal brand statement stand out from the crowd, making it more memorable for hiring managers or potential clients.

Connection: By expressing emotions such as empathy, enthusiasm, or understanding, you can forge an emotional connection with your audience. This can lead to increased trust and engagement.

Differentiation: Using emotional keywords allows you to highlight your unique qualities and differentiate yourself from others in the customer service field.

Examples of Emotional Keywords

To give you some inspiration, here are a few examples of emotional keywords you can incorporate into your personal brand statement for customer service:

Empathy: Showcasing your ability to understand and relate to customers' needs and emotions can set you apart. For example, Committed to providing empathetic and personalized solutions to ensure exceptional customer satisfaction.

Passion: Demonstrating your passion for delivering outstanding customer experiences can make a strong impact. For instance, Enthusiastically dedicated to exceeding customer expectations through proactive problem-solving.

Reliability: Highlighting your dependability and commitment to consistently deliver exceptional service can inspire confidence. For instance, Reliably ensuring seamless customer interactions through prompt and effective communication.

Collaboration: Emphasizing your teamwork and collaboration skills can show employers that you are a valuable asset. For example, A collaborative and adaptable customer service professional adept at building strong cross-functional relationships for streamlined problem resolution.

Remember to choose emotional keywords that align with your personal values and strengths. Using these keywords throughout your personal brand statement will help you create a powerful introduction that boosts your professional image.

By crafting a personal brand statement that incorporates emotional keywords relevant to customer service, you can demonstrate your unique qualities and leave a memorable impression. Use these examples as a starting point to create a compelling personal brand statement that resonates with your target audience.

Boosting Your Professional Image with a Strong Introduction

A powerful introduction can significantly enhance your professional image in the customer service industry. It serves as a personal brand statement, showcasing your expertise, skills, and passion for delivering exceptional service. A well-crafted introduction captures the attention of potential employers or clients and leaves a lasting impression. Here are some strategies to help you create a strong introduction that boosts your professional image:

Clearly State Your Expertise : Begin your introduction by clearly stating your area of expertise in customer service. Let the reader know that you are knowledgeable and experienced in handling various customer interactions and resolving issues effectively.

Highlight Your Unique Selling Proposition : Differentiate yourself by emphasizing your unique strengths and qualities that set you apart from others in the industry. This could be your ability to remain calm under pressure, exceptional problem-solving skills, or a proven track record of customer satisfaction.

Demonstrate Passion and Enthusiasm : Convey your genuine enthusiasm for providing excellent customer service. Showcase your commitment to going above and beyond to ensure customer satisfaction. This will demonstrate to potential employers or clients that you'll bring dedication and passion to your role.

Include Relevant Achievements : Highlight any notable achievements or awards you have received in your customer service career. This could be recognition for outstanding performance, exceeding targets, or implementing successful customer service initiatives. Such achievements reinforce your capabilities and instill confidence in your abilities.

Provide Concise and Impactful Testimonials : Incorporate strong testimonials from satisfied customers or previous employers to enhance your credibility. These testimonials should showcase your ability to deliver exceptional customer service and make a positive impact.

Quantify Results Where Possible : Whenever applicable, quantify the results you achieved in your previous customer service roles. For example, mention how you resolved a high volume of customer complaints leading to a significant increase in customer satisfaction ratings. Such quantifiable achievements demonstrate your effectiveness and demonstrate your value to potential employers or clients.

A strong introduction serves as a powerful tool to boost your professional image in the customer service field. By clearly stating your expertise, highlighting your unique selling proposition, demonstrating passion, including relevant achievements, providing testimonials, and quantifying results, you can create a compelling introduction that captures attention and leaves a lasting impression on potential employers or clients.

The Impact of a Well-Crafted Personal Brand Statement

A well-crafted personal brand statement holds the power to significantly enhance one's professional image in the customer service industry. By succinctly capturing an individual's unique skills, qualities, and values, this concise introduction can leave a lasting impression and differentiate them from their peers. Here are the key benefits of having a well-crafted personal brand statement:

Memorable First Impressions : In the customer service realm, first impressions are critical. A strong and compelling personal brand statement helps establish an immediate connection with customers, making them feel valued and understood from the start. It sets the tone for exceptional service and professionalism, leaving a positive and lasting impression.

Enhanced Professional Credibility : When a customer service professional conveys a clear and concise personal brand statement, it demonstrates their expertise, knowledge, and dedication to delivering top-notch service. This can boost their professional credibility and instill confidence in customers, fostering long-term loyalty.

Differentiation from Competitors : In a competitive market, standing out is essential. A unique and well-crafted personal brand statement helps customer service professionals differentiate themselves from their peers. It showcases their distinct attributes, skills, and values, allowing them to shine amidst the competition.

Improved Communication Skills : Developing a personal brand statement requires individuals to articulate their strengths and value proposition concisely. This exercise can enhance their communication skills, enabling them to effectively convey their abilities and deliver exceptional customer experiences.

Increased Self-Awareness : Crafting a personal brand statement prompts individuals to reflect on their strengths, values, and aspirations. This self-awareness fosters personal growth, empowers individuals to align their actions with their professional goals, and motivates them to continuously improve.

Professional Development Opportunities : A well-crafted personal brand statement can open doors to new opportunities such as career advancements, promotions, or even job offers. When employers or recruiters encounter customer service professionals with a strong personal brand statement, they often perceive them as motivated, dedicated, and high-potential candidates.

By leveraging a well-crafted personal brand statement, customer service professionals can create a powerful introduction that enhances their professional image, fosters customer loyalty, and opens doors to exciting career opportunities. In an increasingly competitive market, mastering this art can significantly impact one's success in the customer service industry.

By crafting a powerful personal brand statement for customer service, professionals can enhance their professional image and leave a lasting impression on clients and employers. This article has explored various examples of personal brand statements and highlighted key elements that contribute to creating an effective introduction. Let's recap the main takeaways:

Clear and Concise : A personal brand statement should be concise yet impactful, clearly communicating the individual's unique value proposition in just a few sentences.

Targeted Audience : Tailoring the brand statement to address the specific needs and preferences of the target audience allows for a more personalized and memorable interaction.

Highlight Unique Skills and Experiences : By showcasing their unique skills, experiences, and accomplishments, customer service professionals can differentiate themselves from the competition and demonstrate their expertise.

Emphasize Core Values : Including core values in the personal brand statement not only showcases the individual's principles but also helps attract like-minded clients and employers who align with those values.

Inject Personality : Adding a touch of personality to the brand statement can help create a genuine connection with the audience and foster trust and rapport.

Maintain a Professional Tone : While injecting personality is essential, it is equally important to strike a balance and maintain a professional tone that instills confidence and credibility.

Consistency Across Platforms : Ensuring consistency in the personal brand statement across various platforms, such as resumes, LinkedIn profiles, and social media accounts, reinforces the image and increases visibility.

Continuous Iteration : Professionals should regularly review and refine their personal brand statement to align with their evolving skills, goals, and target audience.

By implementing these strategies and carefully crafting their personal brand statement, customer service professionals can establish a strong professional image that resonates with both clients and employers. A powerful personal brand statement is a valuable tool that can open doors to new opportunities and enhance career prospects in the competitive customer service industry.

Now that you have a solid understanding of personal brand statement examples for customer service, you can begin working on developing your own captivating introduction to boost your professional image. Best of luck in your personal branding journey!

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26 Customer Service Resume Examples for 2024

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Customer Service Resume

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As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

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30 Empathy Statements for Customer Service to Create Positive Impression

• Updated Mar 13, 2024
• Estimated Reading Time: 0

According to the  Empathy Index , “Empathy is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee.”

Businesses can’t provide 100% effective solutions all the time. But what they provide is the best empathetic words in all the points of interaction to deliver a positive experience.

Beyond feeling good for your customer and boosting key business metrics, the importance of empathy statements in customer service can be good morale-boosting for your team.

Why Empathy Statements are Important?

Simply put, an empathy statement is defined as the act of understanding your customer’s experience in a way that you are sensitive to your customer’s thoughts and feelings. 

Empathy statements for customer service show your ability to “walk a mile in someone else’s shoes”. Using the right phrases from the empathy word list can help so much in making customers feel that they are understood, and respected, and their feelings are validated.

Here are the importance of empathy statements in customer service and acting with compassion.

• Increased sales conversions – Truly understanding your customers’ needs means reflecting on their fears, desires, and pain points. In case your sales team fails to understand your customers, how can you expect them to explain how your products or services fit their lives? And here the power of empathy in business can be realized.
• Accelerated productivity and innovation – Customer support teams with strong empathy skills are more productive and innovative. It means if you want to increase efficiency and expand the number of problems you can solve for customers, you need to hire support reps with strong “soft skills.” They are familiar with the use of power words for customer service to show empathy. 
• Expanded engagement and collaboration – When team members and managers express empathy and a willingness to act compassionately toward customers, it is a strong reason that companies would attract highly engaged individuals. Empathetic companies have better retention and higher morale among employees.

A great example of an empathy statement for customer service

Ryanair’s empathy success story after implementing their “ Always Getting Better” program. It helped to sort out many customer annoyances like hidden charges, unallocated seating, and carry-on baggage restrictions. Ryanair saw a net profit increase from €867 million to €1.24 billion (US$1.39 billion). 

CEO Michael O’Leary famously remarked, “If I’d only known that being nice to customers was going to work so well, I’d have started many years ago.”

REVE Chat is a perfect fit here that helps you to be nice to your customers by understanding their needs or pain points and aligning service accordingly that fulfills their expectations.

It’s the right time to sign up for REVE Chat and explore how you can deliver a delightful experience to your customers.

How Do You Empathize With a Customer?

It is a crucial skill in customer service as it helps build rapport, trust, and satisfaction. Here’s an in-depth exploration of how to empathize with a customer:

1. Active Listening

This involves not just hearing words but understanding the underlying message. It’s about giving your full attention to the customer, which means eliminating distractions and truly focusing on what they are saying. Whether the interaction is in person, over the phone, or via chat, active listening is the foundation of effective communication in customer service. You should always maintain eye contact, nodding, and providing verbal cues like “I see” or “Go on” can signal to the customer that you are fully engaged.

2. Paraphrasing and Summarizing 

These are tools that ensure mutual understanding. You can repeat back the customer’s concerns in your own words to confirm that you’ve correctly understood their situation but also convey to the customer that their perspective is valued. It’s a way of saying, “I hear you, and I want to make sure I’ve got it right.” This practice helps to avoid misunderstandings and clarifies any ambiguity in the customer’s communication.

3. Expressing Empathy

It’s about acknowledging their emotions and demonstrating that you care. Phrases like “I understand how frustrating that must be” or “I’m sorry to hear that you’re going through this” express empathy. This acknowledgment helps build a connection with the customer, making them feel heard and valued.

4. Put Yourself in Their Shoes

This requires imagining the impact of the situation on the customer’s life and emotions. Even if you haven’t experienced the same issue, recognizing the customer’s perspective and validating their feelings contributes to a more empathetic response. It shows that you acknowledge the validity of their emotions and concerns.

5. Use Positive Body Language

A genuine smile, maintaining eye contact, and an open posture convey warmth and interest. Avoiding defensive postures or gestures that might signal disinterest is equally important. Positive body language enhances the customer’s perception of your sincerity and commitment to assisting them.

6. Reflective Response

If a customer expresses frustration or disappointment, acknowledging those emotions directly is crucial. Reflect on the specifics of what the customer has shared and respond in a way that aligns with their emotional state. This not only shows understanding but also helps in building trust and rapport.

7. Offer Support and Solution

It’s about reassuring the customer that you are there to help and actively working towards a solution. Clearly communicate your commitment to resolving their issue and outline any steps that will be taken. You can deliver actionable solutions or a roadmap to give the customer confidence that their concerns are being taken seriously.

8. Follow-Up

After the initial interaction, reaching out to ensure the resolution has been satisfactory reinforces the idea that the customer’s satisfaction matters beyond the immediate issue. This step not only provides an opportunity to address any lingering concerns but also contributes to building a lasting relationship based on trust and reliability. 

30 Empathy Statements for Customer Service With Examples

Expressing empathy is a good, natural, and honest way to promote relationships, both personally and professionally. The importance of empathy statements for customer service has a direct impact on creating a connection during a customer conversation. It requires your complete attention to the conversation and you are ready to take responsibility for them.

Your customer support team should be naturally empathetic, or they should be. That being said, nobody can be perfect all the time. We have compiled a few lists of empathetic statements and phrases to help inspire your team to craft even more empathetic responses across different scenarios. So, let’s explore 30 empathy statements for customer service with great examples that create a long-lasting impression. 

Acknowledging Customer Frustration

Possibly, the best thing you can do is to acknowledge how your customer feels. When you try to connect with their pain or struggles, it makes them feel supported. It shows that you are genuinely putting effort into understanding their feelings.

When customers are frustrated, they just want to be heard attentively. They want validation that what they are going through is really very difficult.

Here are some empathy statement samples that can be used to acknowledge or validate consumer pain points .

1. “I am sorry you are going through this.”

Saying sorry when your customers are upset is a great way to start mending the relationship, and shows that you understand that they have been made to feel negative about your business.

By feeling sorry for what they have gone through, you create a sense of accord. It just not shows empathy for the unfortunate situation, but also assures them that their feelings are understandable.

2. “Oh! That sounds really challenging.”

Using these empathy words shows that you are personally involved in the conversation. This personal approach demonstrates a willingness to identify with the customer’s problems and build a trustworthy relationship.

Customers feel comfortable when they find you genuinely listening to their problems and appreciate your customer service etiquette .

3.  “I can understand how that would be difficult.”

You can’t empathize with customers unless you understand their pains. Outstanding support is defined by genuine empathy and it is crucial to convey to your customers. Listen to them carefully to read their emotions and relate how they feel. 

It shows your customer’s side.

Align with your Customers with Empathy Words

Going through difficulties can be a terrible experience for anybody. That is the reason why people share their struggles as if they are longing for a connection. They want someone to show interest in their story and understand how they are feeling.

The best way to connect with someone is not by talking, but by listening. Show you care by asking questions and showing a genuine interest in what they have to say.

Some examples of empathy statements to align conversations with customers:

4. “I can imagine what you must be going through.”

There are certain situations or incidents that we can relate to when we hear from customers. By using this empathy statement sample, you can support your customers and make them feel that they have been really going through a tough time.

When you align your statements along with your customers they open up explaining in detail. It helps you to understand your customer’s situation better and serve them better.

5. “I wish I could make it better.”

Not always you can provide a feasible solution to your customers but every time you can comfort them with your empathetic words. Listening to them patiently to what they have gone through is enough.

6. “It makes me really sad to hear this happened.”

When you show that you are equally sad by listening to what customers have experienced with your product or service, they feel that you are validating their problem and will be able to get a feasible solution.

Reassure your Customers with Empathetic Phrases

When customers reach out to you they look for concrete information or effective solutions. The customer service agents should have a full understanding to make the process of what happens next, clear to the customer. Do you want to learn more about customer service to show empathy to a customer in a better way? Find free customer service resources.

Reassuring the customers that the company will be striving to fix their issues creates a good impression and further builds brand rapport. 

Here is the empathy statement sample below to show how to reassure customers.

7. “Thank you so much for notifying us about the issue.”

When you appreciate your customers for reporting about any product issue or complaining about any service, and assure them to act on it positively, it makes them feel happy that there will be no future hassle.

Giving credence to your customer complaints and valuing their feedback encourages them to reach you when they face any problem.

8. “We will get your issue resolved positively.”

Reaffirming to customers that you will provide a quick and effective resolution helps to strengthen the rapport between you and customers. When you use such statements, customers set expectations that you are putting effort into fixing the issue faster.

Using ‘we’ gives an idea to the customers that it is the effort of the whole team and their issue is set as a priority.

9. “You are totally right.”

Saying customers what they are saying is absolutely correct shows respect and empathy for their opinions. It also displays that you are considering your customer’s predicament.

Offer Gratitude for Honest Feedback

Generally, customers don’t share their opinions as it is not valued or given an empathetic response.

When someone chooses to open up to you, it shows they really trust you. It’s your job to honor that and respond with care. Offer gratitude to them for sharing their experience in terms of good or bad feedback will always benefit your company.

Let your customers know that you appreciate their sharing with you and acknowledge that it will be implemented. When you do this, it signals that you are a safe harbor for vulnerability.

Here are positive empathy statements for call centers that can help you to deliver a pleasing response.

10. “Thank you! We appreciate your honest feedback.”

Generally, customers do not prefer giving feedback due to many reasons. Customer feedback is the best way to improve your overall brand. When they provide their honest feedback, thanking them gives a very good impression.

When you use statements full of gratitude, it expresses that you are genuinely thankful for the feedback they provided. 

11. “We are grateful for sharing your opinions with us. It will surely benefit our company.”

Companies that welcome customer feedback grow by increasing their loyal customer base. Feedback if looked into carefully brings golden opportunities for every business. 

Expressing gratitude to the customers should be practiced whenever they reach out with complaints, feedback, or ideas.

12. “We appreciate the feedback you gave. Thank you for your precious time.”

Feedback covers the overall customer experience with your products or services. When you ask customers for feedback , it involves their time to provide it.

Always appreciate and thank them for spending time to share their feedback with you.

Sound Encouraging with Your Empathetic Statements

It is very important to be encouraging and motivating when your customers are going through a tough time.

Where one side shows customers to fix the issue or look at the brighter side; rarely helps although intentions are good, the other side is that you can’t be encouraging. You simply have to be mindful of how you approach it.

Instead of saying, “It will get better” or “Here’s what I would do,” remind customers that they are important to your business and you always value them. 

Here are some good examples of empathy statements and phrases.

13. “You are really strong .”

Listening to the entire story and concluding that the customer is a strong person sounds encouraging. It makes the customer feel that you really admire the way he handled the situation. 

Besides, using good empathetic words helps you to maintain your brand credibility.

14. “You are truly a fighter.”

Businesses can not replace the pain of the tough times customers have gone through, but certainly, they can empathize with them. Customer service agents must practice active listening to understand the entire customer journey.

Using empathetic words surely motivates them and you are there to help them in every possible way. Here are 15 acknowledgment statements in customer service that can be used to improve overall customer experience. 

15. “I’m proud of you.”

When we say such empathy phrases to customers, it shows we find them strong enough to handle the tough times. It makes them feel you are supportive of them and are ready to help them in every way you can.

Use the Right Phrases for Defusing Tension with Customers

When it comes to calming irate customers, skillful use of empathy word lists by your agents is very important. By using good emphatic statements, you can tackle difficult or angry customers.

Here are the best empathy statements for customer service to be followed to calm down irate customers.

16.“May I arrange for an update call, at a time most convenient for you?”

Handling angry customers can be frustrating for call center agents still, they should be taken as seriously as possible, and formally empathetic language should be used at all times.

These positive empathy statement samples should be repeated at various points throughout the customer service conversations. It helps to diffuse the anger and reach out to the solution faster.

17. “Thank you so much for your patience, Sir.”

When customer service agents encounter a furious customer, the first thing is to offer some words of empathetic reassurance. It helps in reducing their anger significantly.

18.“For the quickest resolution, I would request you to…”

It is important to remember that, regardless of how unpleasant he or she might be as a person, each and every one of your customers is an essential source of revenue for your business. 

When it comes to handling stressful situations, properly using words and phrases can go a long way in creating a positive service experience.

Follow Up with Customers with Good Empathy Statements

One of the key aspects of customer service is following up with customers. When you make follow-ups, it helps to comfort them with the knowledge that their issue is being treated. The customers are updated about the process and they stay positive about the whole circumstance.

Here are some examples of positive acknowledgment statements for a call center that show that you commit to and follow up with customers.

19. “I will get in touch with you we have the latest update”

When you commit to customers, make sure that you keep your word as it helps to establish trust between the company and the customer.

Keeping the promise helps in building long-standing relationships.

20. “We assure you that fix your issue. You enjoy your holidays. I will contact you shortly”

When you acknowledge your customer’s personal holidays, it allows you to add a personal touch to your interaction.

Basing your services across your customer’s schedule demonstrates an empathetic approach.

21. “Please let us know if you have additional questions.”

Encouraging future contact with your customers helps show your company’s commitment to strengthening your customer relationship and fostering advancement in the rapport between the customers and agents.

Provide a Sense of Urgency with the Right Empathy Statements 

Providing a sense of immediacy with proper phrases is as important as customer inquiry for businesses. These positive acknowledgment statements are more important for irate customers. Agents can use the right words and reduce customer anger. 

Here are the best empathy statements for irate customers that show a caring approach.

22. “I appreciate you reporting to us about the problem. We will look into it immediately”

At times customers identify some issues that businesses have overlooked. When customers reach out to you, highlighting such issues, you should assure them that the issue they have raised is right.

Using empathy phrases that appreciate them will allow the customers to believe that all their efforts are valued by your company.

23. “I have identified the problem.”

Conveying the advisor’s experience in handling calls of this nature provides the customer with a strong indication of the ability of the call center professional to find a swift solution to the query.

24. “I will be helping you with…”

When you use such a positive empathy statement for customer service, it shows that you are taking control of the situation, which allows the customer to feel as if the problem has been handed over to the agents. 

It also shows that you are personalizing the matter and making the customer feel special.

25. “The issue will be fixed completely in two business days.”

Certain issues can not be resolved in a day. When customer service agents provide a relevant timeframe for query resolution, the agent must make customers feel relaxed.

When you provide an estimated time for resolution, the customers are in a positive mindset of getting the feasible solution after a day or two.

Building Strong Customer Relationships

There are times when customers are not convinced by the answers you give them. Starting an empathetic conversation is the key to handling such situations and building strong customer relations.

But how do you empathize with a customer in such a scenario?

Here are examples of empathy statements for customer service that will help to quell such issues and rebuild customer trust in your service and business processes.

26. “We value customers who provide their feedback. I assure you to share it with the respective team.”

When you exhibit that you value customer feedback and take proactive actions to imply it, customers tend to share honest feedback that turns out to be golden opportunities for your business.

Describing the process of sharing feedback across the right team and departments shows your well-defined process for handling customer concerns.

27. “I have encountered a similar issue, so I understand quite better. Let me check the best way I can help you with.”

One of the best ways to use a positive empathy statement is by sharing their own experiences with the customers. Sharing such things with customers signals that it is not only he but many who have faced such an issue. 

The customers feel comforted that they will be getting a solution soon.

Wrapping up the Conversation

While closing the conversation, support agents must maintain a respectful tone and empathetic attitude so that customers feel comfortable voicing more concerns and stay satisfied with the service they have received. 

Here is an empathy statement sample that can be used while signing off with a customer and staying empathetic.

28. “Is there anything else that I can help you with Sir/Madam?”

When you use phrases and rely on customer service script sample to assist your customer concerns further it shows there is no time limit in the job description of your agents and your business has no limitations on providing great customer service .

29. “Your satisfaction is our prime goal. Have we discussed everything that you wanted?”

Conveying customers about your business objectives and showing that you are always on your heels to support them helps to conclude with a sustained empathetic approach.

Using the right words from the empathy word list such as our customer satisfaction as the prime goal summarizes the collaborative culture, which is the foundation of empathy.

30. “Thank you for choosing us. Have a good day.”

From all the available options, your customers have chosen you for some reason. Let them know, you truly appreciate their choice to work with your business. 

Expressing your pleasure in terms of interacting with customers, serving them, and wishing them a good day makes customers delighted and they will be comfortable in reaching out in the future.

Importance of Empathy Statements in Customer Service Can’t be Ignored

Most of the customers’ decisions are largely emotional rather than logical. That’s what makes empathy a great tool to help show customers that you are on their side.

With the right use of empathy statements for customer service, your clients will feel a strong bond with you and your company. And that’s how there is an increase in customer lifetime value (CLTV) and loyalty towards your business.

Believe it or not, you can not always provide the right solution at the right time, but you can always deliver a human connection. The empathy phrases suggested above can handle customers effectively across various situations.

REVE Chat, the omnichannel customer engagement platform provides you advanced tools along with chatbots to enhance your customer communication by understanding their pain points. Sign up with REVE Chat and explore how you can deliver a better customer service experience.

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Snigdha Patel

Snigdha Patel is a customer experience researcher, author, and blogger. As part of REVE Chat, she focuses on helping organizations maximize customer experience using omnichannel messaging and conversational AI.

She creates contextual, insightful, and conversational content for business audiences across a broad range of industries and categories like Customer Service, Customer Experience (CX), Chatbots, and more.

Serving as the lead content strategist, Snigdha helps the customer service teams to leverage the right technology along with AI to deliver exceptional and memorable customer experiences.

Being a customer service adherent, her goal is to show that organizations can use customer experience as a competitive advantage and win customer loyalty.

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