how to write a social enterprise business plan

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Social Enterprise Business Plan

A social enterprise is an activity of a nonprofit that employs entrepreneurial, market-driven strategies for earned income in support of its mission. This outline for a social enterprise business plan is a guide for research, planning, and writing a business plan for nonprofit social enterprises.

A social enterprise is an activity of a nonprofit that employs entrepreneurial, market-driven strategies for earned income in support of their mission. Business plans are a common tool for entrepreneurs when starting or growing a business enterprise. For nonprofits that are starting or growing a social enterprise as a part of their program activities, developing a business plan is an essential step. While social enterprise business plans address all of the questions needed for any business, nonprofits also need to consider the alignment with mission, organizational background and structure, and evaluation of both financial and social impact.

This outline for a business plan is a guide for research, planning, and writing a business plan for nonprofit social enterprises. The sections below are provided as a roadmap for the plan. Most business plans include each of these sections, though the length and amount of detail will vary depending on the nature of the enterprise, the complexity of the organization, and the purpose and audience for the plan.

Executive Summary

The Executive Summary provides the most important information for readers that need to understand and support the concept but not necessarily know the detailed plans. This is usually written last.

• Organizational description
• Business concept
• Market description
• Value proposition, or competitive advantage
• Key success factors
• Financial highlights and capital requirements

A social enterprise of a nonprofit organization may contribute directly to achieving mission; may be complementary or supportive of mission; or may be unrelated to mission (with primarily financial goals). The alignment to mission is a critical question.

• Organization mission and/or vision statement
• Relationship of social enterprise to organizational mission, or separate mission for the enterprise

Background and Structure

This section summarizes the organization’s history and programs and how the enterprise will fit in to the larger organization.

Most social enterprises operate as an activity or program within the nonprofit, though some are legally structured as a separate nonprofit, a for-profit subsidiary, or an independent organization.

Form should follow function and the legal structure should support the purpose and activities of the enterprise. Advice from an expert attorney may be needed.

• Brief description of the nonprofit, including context and programs
• How the business venture will be structured in the organization
• Legal structure and governance (Boards, advisory committees, reporting)

Market Analysis

The market analysis is the heart of the business plan and is too often inadequately explored when planning a social enterprise. Solid research is necessary to understand the target customers and how the enterprise will meet a gap and demand in the market. No amount of mission or commitment will overcome a deficiency in market knowledge and a bona fide demand for the product or service.

• Summary of current market situation
• Target market and customers
• Customer characteristics, unmet demands and buying factors

Competitive Analysis

This section describes the competitors, both nonprofit and for-profit, and the value proposition, or market advantage, of the proposed business.

• Primary competitors
• Competitive products/services
• Risks and opportunities in competitive market
• Recent or emerging changes in the industry
• Specific description of competitive advantage/value of proposed product or service

Products/Services

This section is a summary of the product or service that will meet the demand in the market. It does not need to include detailed descriptions, price lists or other materials.

• Product/service description
• Positioning of products/services
• Future products/services

Marketing and Sales

This section will describe how the organization will reach the target market and turn those prospects into paying customer.

• Marketing strategy
• Sales tactics
• Advertising, public relation, and promotions
• Summary of sales forecasts

This is the “how to” section, describing the creation and delivery of the business’ product or service.

• Management structure
• Staffing plan and key personnel – if this includes programmatic elements related to the mission, expand this section
• Production plan or service delivery, including summary of costs of materials and production
• Customer service/support strategy and plan
• Facilities required, including specialized equipment or improvements. If the business is retail, discuss location characteristics

Evaluation and Assessment

Most for-profit businesses measure their success by the financial results. Social enterprises have a double bottom line (or a triple bottom line.) This section describes the factors that will be evaluated to assess the success of each aspect of the enterprise.

• Quantifiable financial goals
• Quantifiable mission goals
• Monitoring and evaluation strategy

Financial Plan and Projections

The financial section includes projections for revenue and expenses for at least three years with a summary narrative of the key assumptions. This section also details the start up costs for capital equipment, inventory, initial marketing and staffing, and subsidy needed to cover losses during the start up period. These capital requirements may be funded from a combination of contribution from the nonprofit, grants for the enterprise, and/or debt financing.

• Start up costs and investments in equipment, technology, or one time costs
• Capital requirements and sources
• Income and expense projection
• Pro forma balance sheet for start up
• Cash flow summary or projection
• Assumptions and comments
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About Propel

Propel Nonprofits is an intermediary organization and federally certified community development financial institution (CDFI). We provide capacity-building services and access to capital to support nonprofits in achieving their missions including the ability to link strategy, governance, and finance and to support nonprofits throughout their organizational lifecycle.

Social Enterprise Business Plan Template

Written by Dave Lavinsky

Social Enterprise Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their social enterprise businesses. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through a social enterprise business plan template step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What is a Social Enterprise Business Plan?

A business plan provides a snapshot of your social enterprise business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for a Social Enteprise

If you’re looking to start a social enterprise business, or grow your existing social enterprise business, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your social enterprise business in order to improve your chances of success. Your social enterprise business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for Social Enterprise Businesses

With regards to funding, the main sources of funding for a social enterprise business are personal savings, credit cards, bank loans and angel investors. With regards to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to confirm that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for social enterprise businesses.

Finish Your Business Plan Today!

How to write a business plan for a social enterprise.

If you want to start a social enterprise business or expand your current one, you need a business plan. Below are links to each section of your social enterprise business plan template:

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of social enterprise business you are operating and the status. For example, are you a startup, do you have a social enterprise business that you would like to grow, or are you operating social enterprise businesses in multiple markets?

Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the social enterprise industry. Discuss the type of social enterprise business you are operating. Detail your direct competitors. Give an overview of your target customers. Provide a snapshot of your marketing plan. Identify the key members of your team. And offer an overview of your financial plan.  

Company Analysis

In your company analysis, you will detail the type of social enterprise business you are operating.

For example, you might operate one of the following types of social enterprise businesses:

• Trading social enterprise : this type of social enterprise refers to cooperatives, collectives, and other organizations that are worker or employee-owned. This type of ownership structure allows a higher degree of economic resiliency compared to a traditional organization.
• Financial social enterprise: this type of social enterprise includes credit unions, cooperative banks, and revolving loan funds, which are all membership-owned. In other words, the money deposited from a member is used to help other members who may need financial assistance.
• Non-governmental organizations (NGOs) and charity social enterprise: this type of social enterprise businesses are usually created to support a specific social, environmental, or political goal. The profits are used to further the social or environmental aims of the organization or to provide salaries for people who provide free services to specific groups of people.

In addition to explaining the type of social enterprise business you will operate, the Company Analysis section of your business plan needs to provide background on the business.

Include answers to question such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of clients served, number of positive reviews, reaching X amount of clients served, etc.
• Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry analysis, you need to provide an overview of the social enterprise industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the social enterprise industry educates you. It helps you understand the market in which you are operating. 

Secondly, market research can improve your strategy, particularly if your research identifies market trends.

The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your social enterprise business plan:

• How big is the social enterprise industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential market for your social enterprise business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your social enterprise business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments:non-profits, individuals, social causes, etc.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of social enterprise business you operate. Clearly, social causes would respond to different marketing promotions than individuals needing financial assistance, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations and income levels of the customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.

With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less!

Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other social enterprise companies. 

Indirect competitors are other options that customers have to purchase from that aren’t direct competitors. This includes social enterprise companies such as brand awareness companies, community organizations, government programs, etc.

With regards to direct competition, you want to describe the other social enterprises with which you compete. Most likely, your direct competitors will be social enterprise businesses located very close to your location.

For each such competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:

• What clients or causes do they serve?
• What type of social enterprise company are they?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide social enterprise services that your competitors don’t offer?
• Will your social enterprise business help more people in need?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.  

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a social enterprise business plan, your marketing plan should include the following:

Product : In the product section, you should reiterate the type of social enterprise company that you documented in your Company Analysis. Then, detail the specific products you will be offering. For example, in addition to social enterprise services, will you provide access to funding, marketing, counseling, and/or brand awareness, and any other services?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your marketing plan, you are presenting the services you offer and their prices.

Place : Place refers to the location of your social enterprise company. Document your location and mention how the location will impact your success. For example, is your social enterprise business located near an office complex, a university, an urban setting, or a busy neighborhood, etc. Discuss how your location might be the ideal location for your customers.

Promotions : The final part of your social enterprise marketing plan is the promotions section. Here you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:

• Website and SEO marketing
• Community events
• Commercials
• Social media marketing
• Local radio advertising

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your social enterprise business, including communicating with clients, marketing, accounting, accounts payable, fundraising, and searching for grant opportunities.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to obtain your XXth client, or when you hope to reach $X in revenue. It could also be when you expect to expand your social enterprise business to a new location.  

Management Team

To demonstrate your social enterprise business’ ability to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company. 

Ideally you and/or your team members have direct experience in managing social enterprises. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing a social enterprise business or are connected to a wide network of professional organizations that frequently tend to donate to various causes.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.

Income Statement : an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you take on one new service at a time or multiple services ? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets : Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your social enterprise business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement : Your cash flow statement will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt. 

In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a social enterprise business:

• Cost of social enterprise services
• Cost of overhead, marketing, and outreach
• Payroll or salaries paid to staff
• Business insurance
• Taxes and permits
• Legal expenses

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your social enterprise outline of services, types of customer and/or cause you will be targeting, and the areas your social enterprise business will serve.   Summary Putting together a business plan for your social enterprise business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will really understand the social enterprise industry, your competition, and your customers. You will have developed a marketing plan and will really understand what it takes to launch and grow a successful social enterprise business.  

Social Enterprise Business Plan FAQs

What is the easiest way to complete my social enterprise business plan.

Growthink's Ultimate Business Plan Template allows you to quickly and easily complete your Social Enterprise Business Plan.

What is the Goal of a Business Plan's Executive Summary?

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of social enterprise business you are operating and the status; for example, are you a startup, do you have a social enterprise business that you would like to grow, or are you operating a chain of social enterprise businesses?

  OR, Let Us Develop Your Plan For You Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.

Click here to hire someone to write a business plan for you from Growthink’s team.   Other Helpful Business Plan Articles & Templates

• Sample Business Plans
• Nonprofit & Community

Social Enterprise Business Plan

The ability to affect positive change and tackle social or environmental issues is one of the most satisfying parts of owning a social enterprise.

A strong sense of purpose and the desire to change the world motivates social entrepreneurs to start this business. If you are ready to change the world, then start it with proper planning.

Need help writing a business plan for your social enterprise business? You’re at the right place. Our social enterprise business plan template will help you get started.

Free Business Plan Template

Download our free business plan template now and pave the way to success. Let’s turn your vision into an actionable strategy!

• Fill in the blanks – Outline
• Financial Tables

How to Write A Social Enterprise Business Plan?

Writing a social enterprise business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan:

1. Executive Summary

An executive summary is the first section planned to offer an overview of the entire business plan. However, it is written after the entire business plan is ready and summarizes each section of your plan.

Here are a few key components to include in your executive summary:

Introduce your Business:

Start your executive summary by briefly introducing your business to your readers.

Market Opportunity:

Products and services:.

Highlight the social enterprise services or products you offer your clients. The USPs and differentiators you offer are always a plus.

Marketing & Sales Strategies:

Financial highlights:, call to action:.

Ensure your executive summary is clear, concise, easy to understand, and jargon-free.

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2. Business Overview

The business overview section of your business plan offers detailed information about your business. The details you add will depend on how important they are to your business. Yet, business name, location, business history, and future goals are some of the foundational elements you must consider adding to this section:

Business Description:

Describe your business in this section by providing all the basic information:

Describe what kind of social enterprise business you run and the name of it. You may specialize in one of the following social enterprise businesses:

• Fairtrade organizations
• Community development enterprises
• Socially responsible manufacturing
• Trading social enterprise
• Education and skills development enterprises
• Describe the legal structure of your social enterprise, whether it is a sole proprietorship, LLC, partnership, or others.
• Explain where your business is located and why you selected the place.

Mission Statement:

Business history:.

If you’re an established social enterprise, briefly describe your business history, like—when it was founded, how it evolved over time, etc.

Future Goals:

This section should provide a thorough understanding of your business, its history, and its future plans. Keep this section engaging, precise, and to the point.

3. Market Analysis

The market analysis section of your business plan should offer a thorough understanding of the industry with the target market, competitors, and growth opportunities. You should include the following components in this section.

Target market:

Start this section by describing your target market. Define your ideal customer and explain what types of services they prefer. Creating a buyer persona will help you easily define your target market to your readers.

Market size and growth potential:

Describe your market size and growth potential and whether you will target a niche or a much broader market.

Competitive Analysis:

Market trends:.

Analyze emerging trends in the industry, such as technology disruptions, changes in customer behavior or preferences, etc. Explain how your business will cope with all the trends.

Regulatory Environment:

Here are a few tips for writing the market analysis section of your social enterprise business plan:

• Conduct market research, industry reports, and surveys to gather data.
• Provide specific and detailed information whenever possible.
• Illustrate your points with charts and graphs.
• Write your business plan keeping your target audience in mind.

4. Products And Services

The product and services section should describe the specific services and products that will be offered to customers. To write this section should include the following:

Describe your services:

Mention the social enterprise products or services your business will offer. This list may include products or services like,

• Eco-friendly household products
• Sustainable fashion items
• Job training
• Healthcare services
• Renewable energy products

Explain the benefits:

Showcase the innovative side:, additional services:.

In short, this section of your social enterprise plan must be informative, precise, and client-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business.

5. Sales And Marketing Strategies

Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan:

Unique Selling Proposition (USP):

Define your business’s USPs depending on the market you serve, the equipment you use, and the unique services you provide. Identifying USPs will help you plan your marketing strategies.

Pricing Strategy:

Marketing strategies:, sales strategies:, customer retention:.

Overall, this section of your social enterprise business plan should focus on customer acquisition and retention.

Have a specific, realistic, and data-driven approach while planning sales and marketing strategies for your social enterprise business, and be prepared to adapt or make strategic changes in your strategies based on feedback and results.

6. Operations Plan

The operations plan section of your business plan should outline the processes and procedures involved in your business operations, such as staffing requirements and operational processes. Here are a few components to add to your operations plan:

Staffing & Training:

Operational process:, equipment & machinery:.

Include the list of equipment and machinery required for social enterprise, such as manufacturing or production equipment, kitchen & cooking equipment, recycling or waste management, etc.

Adding these components to your operations plan will help you lay out your business operations, which will eventually help you manage your business effectively.

7. Management Team

The management team section provides an overview of your social enterprise business’s management team. This section should provide a detailed description of each manager’s experience and qualifications, as well as their responsibilities and roles.

Founders/CEO:

Key managers:.

Introduce your management and key members of your team, and explain their roles and responsibilities.

Organizational structure:

Compensation plan:, advisors/consultants:.

Mentioning advisors or consultants in your business plans adds credibility to your business idea.

This section should describe the key personnel for your social enterprise services, highlighting how you have the perfect team to succeed.

8. Financial Plan

Your financial plan section should provide a summary of your business’s financial projections for the first few years. Here are some key elements to include in your financial plan:

Profit & loss statement:

Cash flow statement:, balance sheet:, break-even point:.

Determine and mention your business’s break-even point—the point at which your business costs and revenue will be equal.

Financing Needs:

Be realistic with your financial projections, and make sure you offer relevant information and evidence to support your estimates.

9. Appendix

The appendix section of your plan should include any additional information supporting your business plan’s main content, such as market research, legal documentation, financial statements, and other relevant information.

• Add a table of contents for the appendix section to help readers easily find specific information or sections.
• In addition to your financial statements, provide additional financial documents like tax returns, a list of assets within the business, credit history, and more. These statements must be the latest and offer financial projections for at least the first three or five years of business operations.
• Provide data derived from market research, including stats about the industry, user demographics, and industry trends.
• Include any legal documents such as permits, licenses, and contracts.
• Include any additional documentation related to your business plan, such as product brochures, marketing materials, operational procedures, etc.

Use clear headings and labels for each section of the appendix so that readers can easily find the necessary information.

Remember, the appendix section of your social enterprise business plan should only include relevant and important information supporting your plan’s main content.

The Quickest Way to turn a Business Idea into a Business Plan

Fill-in-the-blanks and automatic financials make it easy.

This sample social enterprise business plan will provide an idea for writing a successful social enterprise plan, including all the essential components of your business.

After this, if you still need clarification about writing an investment-ready business plan to impress your audience, download our social enterprise business plan pdf .

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Frequently asked questions, why do you need a social enterprise business plan.

A business plan is an essential tool for anyone looking to start or run a successful social enterprise business. It helps to get clarity in your business, secures funding, and identifies potential challenges while starting and growing your business.

Overall, a well-written plan can help you make informed decisions, which can contribute to the long-term success of your social enterprise business.

How to get funding for your social enterprise business?

There are several ways to get funding for your social enterprise business, but self-funding is one of the most efficient and speedy funding options. Other options for funding are:

Small Business Administration (SBA) loan

Crowdfunding, angel investors.

Apart from all these options, there are small business grants available, check for the same in your location and you can apply for it.

Where to find business plan writers for your social enterprise business?

There are many business plan writers available, but no one knows your business and ideas better than you, so we recommend you write your social enterprise business plan and outline your vision as you have in your mind. .

What is the easiest way to write your social enterprise business plan?

A lot of research is necessary for writing a business plan, but you can write your plan most efficiently with the help of any social enterprise business plan example and edit it as per your need. You can also quickly finish your plan in just a few hours or less with the help of our business plan software .

About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Social Enterprise Business Plan Template

Written by Dave Lavinsky

Social Enterprise Business Plan

You’ve come to the right place to create your Social Enterprise business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Social Enterprise businesses.

Below is a template to help you create each section of your Social Enterprise business plan.

Executive Summary

Business overview.

EmpowerU is a startup social enterprise located in Ogden, Utah. The business was founded by Matt and Lauren Goodwin, a couple who have personally placed over three hundred job seekers into viable positions of employment over the past ten years by working in a nationally-known employment agency group. Both Matt and Lauren secured thousands of dollars for their employer, who received a payment for every person successfully placed into employment. With outstanding reviews by employers and a large following of those who have been placed by Matt and Lauren, they’ve determined that they can give back to the city of Ogden by opening their social enterprise, EmpowerU.

EmpowerU will provide a full-service employment placement agenda, from the time they first receive a new applicant to the 6-month period after employment when the employer-employee review is completed. Each step of the interview preparation, interviewing process, and employment negotiation is focused on bringing a new employee into a personally upward bound position that will change their life for the better.

Product Offering

The following are the services that EmpowerU will provide for the potential employers:

• Extensive recruitment of job candidates to fulfill employer requests
• Pre-employment training
• Employment assistance in pay package negotiation
• Reasonable on-hire rates with sliding scale of percentages
• Monthly and yearly reviews and assessments of employee to service employer

The following are the services that EmpowerU will provide for the potential employees:

• Personal training leading to interviews and employment
• Testing to determine skills, abilities, temperament-style
• Resume construction
• Personal deportment training
• Interview techniques for a “win”
• Negotiation techniques for employment
• Personal management in an organization
• Time management skills
• After-hire review and further training, if required
• One-year assessment

Customer Focus

EmpowerU will target both potential employers and candidates as potential employees. To do so, they will target medium-to-large businesses within the Ogden area and residents within the Ogden area. EmpowerU will target human resource managers within the Ogden area. EmpowerU will also target community associations and governmental agencies with job training programs.

Management Team

EmpowerU will be co-owned and operated by Matt and Lauren Goodwin. They have recruited their former administrative assistants, Austin Maven, and Jeanie Parker, to help manage the office and operations of EmpowerU.

Matt Goodwin is a graduate of the University of Utah with a Bachelor’s degree in Business Management. Lauren Goodwin is a graduate of Utah State College, where she earned an Associate’s degree in Social Sciences. Matt and Lauren have been working at an Ogden-based employment recruiter agency for the past ten years. During that time, they observed and practiced the functions of candidate placement into employment positions. They successfully placed over three hundred job-seekers into employment. They now want to help job candidates who need a “hand up” in securing employment by using all their acquired skills to make a change for the good of the city and state.

Austin Maven will become the Office Manager and will oversee all day-to-day office functions. He will manage the accounting and payroll for the social enterprise, as well as the detailed requirements needed to satisfy the social enterprise financials.

Jeanie Parker will become the Operations Manager, assisting in the movement of people resources in and out of the business and overseeing the training and assistance programs.

Success Factors

EmpowerU will be able to achieve success by offering the following competitive advantages:

• Friendly, knowledgeable, and highly-qualified team of EmpowerU
• Comprehensive menu of services that benefit both the employers and the job candidates.
• Full support and training for potential employees
• Reviews and assessments of employee during monthly and yearly visits
• As a social enterprise, EmpowerU charges extremely reasonable rates for employee placement, making them the lowest-priced employment service in Ogden.

Financial Highlights

EmpowerU is seeking $200,000 in debt financing to launch its social enterprise business. The funding will be dedicated toward securing the office space and purchasing office equipment and supplies. Funding will also be dedicated toward three months of overhead costs to include payroll of the staff, rent, and marketing costs for the print ads and marketing costs. The breakout of the funding is below:

• Office space build-out: $20,000
• Office equipment, supplies, and materials: $10,000
• Three months of overhead expenses (payroll, rent, utilities): $150,000
• Marketing costs: $10,000
• Working capital: $10,000

The following graph outlines the financial projections for EmpowerU.

Company Overview

Who is empoweru.

EmpowerU is a newly established, full-service job training and placement agency in Ogden, Utah. EmpowerU will be the most reliable, cost-effective, and effective choice for employers in Ogden and the surrounding communities who seek employees who are eager to establish a better personal life for themselves. EmpowerU will provide a comprehensive menu of job training, placement and review services for any job candidate and business to utilize. Their full-service approach includes a comprehensive array of services that benefit both the job candidate and hiring company.

  EmpowerU will be able to provide job candidates for a wide spectrum of potential employers. The team of professionals are highly qualified and experienced in employee placements and training and reviews of those employees. EmpowerU removes all headaches and issues of seeking qualified personnel and ensures all issues are taken care of expeditiously, while delivering the best customer service.

EmpowerU History

EmpowerU is owned and operated by Matt and Lauren Goodwin. Together, they have personally placed over three hundred job seekers into viable positions of employment over the past ten years by working in a nationally-known employment agency group. Both Matt and Lauren secured thousands of dollars for their employer, who received a payment for every person successfully placed into employment. With outstanding reviews by employers and a large following of those who have been placed by Matt and Lauren, they’ve determined that they can give back to the city of Ogden by opening their social enterprise, EmpowerU.

Since incorporation, EmpowerU has achieved the following milestones:

• Registered EmpowerU, LLC to transact business in the state of Utah.
• Have a contract in place for a 10,000 square foot office in a prime downtown building location.
• Have reached out to numerous former associates and people they placed to include EmpowerU any time they search for new employees.
• Began recruiting a staff of three and two office personnel to work at EmpowerU.

EmpowerU Services

Industry analysis.

The social enterprise industry is expected to grow over the next five years to over $1 billion. The growth will be driven by an increased recognition of the need to assist in improving the lives of others within the world. The growth will be driven by an increased desire to serve the world by using talents and time to build social enterprise businesses. The growth will be driven by the popularity of including a “social awareness” facet within corporate mission statements. Costs will likely be reduced as social enterprises seek to reduce profits and increase services. Costs will likely be reduced as businesses increase voluntary funding for social enterprises.

Customer Analysis

Demographic profile of target market, customer segmentation.

EmpowerU will primarily target the following customer profiles:

• Medium-to-large businesses
• Residents of Ogden
• Human resource managers
• Community associations
• Governmental agencies

Competitive Analysis

Direct and indirect competitors.

EmpowerU will face competition from other companies with similar business profiles. A description of each competitor company is below.

Home Companion Care Services

Home Companion Care Services is a full-service placement agency of caregivers. The primary target market consists of elderly individuals who require in-home care and people with disabilities who need assistance with daily activities. Home Companion Care Services also engages with families seeking compassionate support for their loved ones. While services are not medically related, services may include medication reminders, running errands, purchasing and preparing food, bathing and personal grooming and other essentials for daily living.

Home Companion Care Services was started by Liam Gallagher, who saw a gap in the employment of caregivers when his mother required a caregiver and the availability for one was extremely limited. He also noted that most caregivers were not paid enough to make their lives sustainable. With this in mind, he started Home Companion Care Services as a social enterprise to invest in making the lives of the elderly and disabled better, as well as the lives of the caregivers enriched. With these positives at the forefront, Home Companion Care Services was started six years ago and continues to build momentum at this time. Fees for placement of caregivers is modest and reasonable in comparison to competitors.

Heads-Up Auto Repair

Heads-Up Auto Repair was started in 2020 by Neil Patterson, the owner of an auto repair chain in Utah. When Neil noted that several viable auto repairmen did not have employment due to former prison records, he started the social enterprise, “Heads-Up Auto Repair,” as a way to enrich the lives of these qualified repairmen, while earning a profit that would enrich their lives. The program for job training contains the phrase, “Heads Up,” as in “holding one’s head up high with pride in one’s work and the completion of that work successfully”.

Heads-Up Auto Repair serves customers throughout the state of Utah, where location managers are specially trained to assist repairmen in various aspects of customer service, team-bonding, personal skills and education, English-as-a-second-language training, and other services that increase the likelihood of the individuals continuing to excel in both the repair services they provide, but with an increased confidence in their lives overall, as well.

Animals Gone Wild

Animals Gone Wild is a wildlife viewing business that is a social enterprise located thirty miles from Ogden, Utah. Animals Gone Wild was started in 2010 by Amber Stenson, who determined that wild animals should live in the wild, even if their lives started in an enclosed zoo exhibit or other enclosed experience. Amber began a fundraising campaign to build and maintain the wild existence arenas for several wild animals, encouraging volunteers to serve the animals with her throughout their lives. Animals Gone Wild charges a fee for visitors to ride a trolley through the “villages” where various species of wild animals live. Payments by visitors covers the costs of caring for and feeding the animals, while fundraiser campaigns pay for the structures, buildings and care of the Animals Gone Wild structural needs.

Competitive Advantage

EmpowerU will be able to offer the following advantages over their competition:

• Comprehensive menu of services that benefit both the employers and the job candidates
• As a social enterprise, EmpowerU charges extremely reasonable rates for employee placement, making them the lowest-priced employment service in Ogden

Marketing Plan

Brand & value proposition.

EmpowerU will offer the unique value proposition to its clientele:

• Highly-qualified team of skilled employees who are able to provide a comprehensive array of services benefiting employers, employees, and the greater Ogden population
• Intensive training and preparation for job candidates, far beyond those of competitors
• Unique reviews and assessments of employees during monthly and yearly visits

Promotions Strategy

The promotions strategy for EmpowerU is as follows:

Word of Mouth/Referrals

EmpowerU has built up an extensive list of contacts over the years by providing exceptional service and expertise to their clients and personal associates. Several former employer clients will follow the Goodwins in their new social enterprise to secure employees and will refer EmpowerU to their associates.

Professional Associations and Networking

EmpowerU will extensively target the professional associations and governmental agencies within the city of Odgen to inform and invite potential employers to seek qualified employees through EmpowerU.

Social Media Outreach

Through several social media channels, prospective employees with a wide variety of skills will be invited to reach out to EmpowerU for job training and placement. Invitations via social media will also invite employers of private companies and governmental agencies, particularly human resources managers, to engage with EmpowerU to place employees into advantageous roles.

Website/SEO Marketing

EmpowerU will fully utilize their website. The website will be well organized, informative, and list all the services that EmpowerU provides. The website will also list their contact information and offer an online reservation system for potential employees who would like to talk with or visit the EmpowerU offices. The website will engage SEO marketing tactics so that anytime someone types in the Google or Bing search engine “job recruitment company” or “employment agency near me”, EmpowerU will be listed at the top of the search results.

The pricing of EmpowerU will be moderate and below competitors so employer clients will feel they receive excellent value when engaging new hires as a result of their services.

Operations Plan

The following will be the operations plan for EmpowerU. Operation Functions:

• Matt Goodwin will be the co-owner and President of the company. He will oversee all employer client relations.
• Lauren Goodwin will be the co-owner and Vice President of the company. She will oversee the recruiting of potential job candidates.

Milestones:

EmpowerU will have the following milestones completed in the next six months.

• 5/1/202X – Finalize contract to lease office space
• 5/15/202X – Finalize personnel and staff employment contracts
• 6/1/202X – Finalize employment contracts for EmpowerU clients
• 6/15/202X – Begin networking at industry events
• 6/22/202X – Begin moving into EmpowerU office
• 7/1/202X – EmpowerU opens its office for business

Financial Plan

Key revenue & costs.

The revenue drivers for EmpowerU are the fees they will charge to employer clients for their employee placement services.

The cost drivers will be the overhead costs required in order to staff EmpowerU. The expenses will be the payroll cost, rent, utilities, office supplies, and marketing materials.

Funding Requirements and Use of Funds

EmpowerU is seeking $200,000 in debt financing to launch its social enterprise. The funding will be dedicated toward securing the office space and purchasing office equipment and supplies. Funding will also be dedicated toward three months of overhead costs to include payroll of the staff, rent, and marketing costs for the print ads and association memberships. The breakout of the funding is below:

Key Assumptions

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Number of Employer Clients Per Month: 30
• Average Revenue per Month: $60,000
• Office Lease per Year: $100,000

Financial Projections

Income statement, balance sheet, cash flow statement, social enterprise business plan faqs, what is a social enterprise business plan.

A social enterprise business plan is a plan to start and/or grow your social enterprise business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Social Enterprise business plan using our Social Enterprise Business Plan Template here .

What are the Main Types of Social Enterprise Businesses? 

There are a number of different kinds of social enterprise businesses , some examples include: Trading social enterprise, Financial social enterprise, and Non-governmental organizations (NGOs) and charity social enterprise.

How Do You Get Funding for Your Social Enterprise Business Plan?

Social Enterprise businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Social Enterprise Business?

Starting a social enterprise business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Social Enterprise Business Plan - The first step in starting a business is to create a detailed social enterprise business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your social enterprise business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your social enterprise business is in compliance with local laws.

3. Register Your Social Enterprise Business - Once you have chosen a legal structure, the next step is to register your social enterprise business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your social enterprise business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Social Enterprise Equipment & Supplies - In order to start your social enterprise business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your social enterprise business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

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Writing your first business plan

Wh y do you need a business plan .

A business plan will help you to clarify your idea, identify challenges and allow you to monitor the progress you’re making. Your business plan is not a static document, it is something you should revisit and update as your organisation grows.

” A goal without a plan is just a wish” Antoine de Saint-Exupéry

Putting pen to paper

Writing a business plan may seem daunting, but you’ll probably find that writing down your idea will bring clarity and focus to what you are looking to achieve as a social entrepreneur.

Your business plan should demonstrate that your idea is well thought through and sustainable in the long-term. As a start-up you will find that funders, investors and stakeholders will request to see your business plan. Once you have your plan on paper it will be quick for you to pull together the information requested by funders or investors.

“The best business plans are straightforward documents that spell out the who, what, where, why, and how much.” Paula Nelson

What to include in your business plan

When you are writing your first business plan you should aim to answer the following questions:

• What is your idea?

What are you offering to your beneficiaries and customers? This is sometimes referred to as ‘value proposition.’

• Who are your customers?

Who is going to buy your product or service?

• Who are your beneficiaries?

Who will benefit from what you’re doing? For a social organisation your beneficiaries and customers may be different groups, so it’s important to think about what you are offering to each of them.

• How will you promote your organisation?

How will you market yourself to customers and beneficiaries? Now you know who they are, how do you plan to reach them?

• Who else is doing something similar?

Who are your competitors? How does your organisation differ? Take time to think about what they do well and learn from them, it’s unlikely your idea has never been done before so use others experience as a tool for learning.

• Steps to achieve your goals.

What do you need to do to achieve your objectives? Breaking down things into step by step actions will make your idea seem more achievable, it will also prevent you from getting distracted.

• What resources do you need?

What resources you will need to make this happen – people, premises, materials? Try to be realistic. When you are first starting out you might be able to beg, steal and borrow but if you want to become sustainable you need to be realistic about the resources you need.

• How much money will you have coming in?

What are people willing to pay for your services? Be realistic with how many sales you are likely to make and try to base this on evidence where possible.

• How much money will you have going out?

Once you know what resources you require, you need to work out how much will they cost you. The cost of people, equipment and premises all need to be accounted for.

• How much money will you have left over?

Will you break-even or have a profit? If you have a profit what you will do with it? You might not make a profit in your first year but you need to have an idea of when and how you will become financially sustainable.

How to structure your business plan

Once you’ve written your first business plan ask for feedback, then listen to the feedback you’ve receive. Be open to constructive comments and willing to add detail where it is needed.

Don’t forget to review your business plan regularly (don’t lock it away in a drawer!) Use your business plan to monitor your progress and keep you working towards your goals:

Further learning

• Learn to Build a Better Business Plan
• The Social Business Model Canvas

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Social Enterprise Business Plan Template

A social enterprise is a business that aims to achieve a particular public or community mission (social, environmental, cultural or economic), and reinvests the majority of its profits into achieving that mission. This template can be used to write a business plan for a social enterprise that describes both the positive impact of the social enterprise and the plan to make it a viable business.

Download the Social Enterprise Business Plan template

This template is appropriate when:

• You are writing a business plan for a social enterprise (if you aren’t sure whether you are running a social enterprise have a look at this article ).

This template is NOT appropriate when:

• You are writing a plan for a non-profit that gets most of its revenue through donations or grants.
• You are writing a plan for a for-profit business. However, in this case you could just use the business section of the template.

The Stakeholder Analysis Matrix Template by  tools4dev  is licensed under a  Creative Commons Attribution-ShareAlike 3.0 Unported License . All other content is  © tools4dev .

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Social Enterprise Business Plan

Propel Nonprofits offers this outline for constructing a business plan for your nonprofit organization. Composed in 2017, it comprises the following sections:

• Executive Summary
• Background and Structure
• Market Analysis
• Competitive Analysis
• Products/Services
• Marketing and Sales
• Evaluation and Assessment
• Financial Plan and Projections

“This outline for a business plan is a guide for research, planning, and writing a business plan for nonprofit social enterprises.… Most business plans include each of these sections, though the length and amount of detail will vary depending on the nature of the enterprise, the complexity of the organization, and the purpose and audience for the plan.”

Download the outline.

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Social Enterprise Business Plan: Templates and Examples

A social enterprise is an organisation that exists to address a social need. Think of it as a cross between a business and a charity. Like a business, a social enterprise sells products or services in exchange for cash. But like a charity, instead of using these profits to enrich shareholders, a social enterprise will instead channel them into schemes to help them achieve their social objectives.

How does a social enterprise work? There’s more than one way to run this type of organisation. For more information, read our complete guide to the various different social enterprise business models .

If you’ve got an idea for a social enterprise, you can also read our step-by-step guide to setting one up .

To get your social enterprise off the ground, you’ll need a source of funding. There are many grants and opportunities out there, and we have a guide to finding grants that works for you .

Do I Need a Business Plan for a Social Enterprise?

For your social enterprise funding applications to be successful, you’ll need a social enterprise business plan. In this post, we’ll explain what a business plan is, and link you to numerous templates that’ll help you put a solid plan together for your big idea.

What is a Social Enterprise Business Plan?

Your social enterprise business plan essentially outlines:

• Who you are,
• What you want to achieve,
• How you plan on achieving this,
• How you plan on funding this,
• And how you intend to measure your success.

Let’s explore the various sections you’ll need to include in your business plan, and the sort of information you’ll have to include.

How to Write a Social Enterprise Business Plan

1. executive summary.

This is where you outline, as succinctly as possible, who you are and what you want to do. It’s a proof of concept, something potential investors can skim over to get a good idea of your goals before they delve into the details.

Although your executive summary should open your social enterprise business plan, it’s a good idea to write it last, when you’ll have a better understanding of the market, your competitors, and other aspects of your plan.

The executive summary should include:

• A brief overview of the industry or sector you wish to enter, and of the problem you wish to address.
• A description of your organisation, and of your business concept.
• Your value proposition – why should people work with you, rather than your competitors?
• Key success factors – how will you measure your impact?
• A brief look at your finances – how much do you think you’ll make, and what sort of capital will you need upfront?

2. Your Mission Statement

This is where you expand upon the overview you gave in your executive summary.

Talk about the problem you want to address, and how you want to address it. Your focus is upon detailing how aligned your organisation will be with your mission. As we explored when we discussed the different type of social enterprise business models , some social enterprises help their beneficiaries directly, while others have a less direct relationship.

For example, The Big Issue exists to help the homeless, and they help them directly through paying them to distribute their magazines. The Big Issue are therefore directly aligned with their mission: Their business operations support their goals, and vice versa.

But on the other hand, consider TOMS Shoes , a social enterprise that exists to donate shoes to children in developing countries. To fund this enterprise, they sell shoes to customers in developed countries. And for every pair of shoes they sell, they donate another pair to their beneficiaries.

So when explaining your mission statement, take the time to explain how aligned your social enterprise will be with your goals.

3. Your Business Structure and Operations

This might prove to be the longest section of your social enterprise business plan. Detail how your social enterprise is structured, with a list of all the roles that will exist in your business, and the key responsibilities of each one.

This will demonstrate that you know what you’re doing, and that you’ll make good use of your resources. If you’re applying for funding, outlining your business structure might also help you justify your capital requirements. All the people you need to achieve your goals will need paying, of course!

In terms of your wider operations, you need to explain how you’ll deliver your core products and services, and how you’ll support your beneficiaries. So beyond your management structure and staffing plan, think about your supply chain, your material costs, and your provisions for customer services and support. You can also talk about the facilities you’ll need, along with any specialist equipment, all while accounting for future growth and improvements.

4. Market Analysis and Competitor Analysis

Who are your target customers, and how do you intend to meet their needs? And who are your main competitors, and how will your products or services stand out from the competition?

This section of your social enterprise business plan might include at least one SWOT analysis. SWOT stands for “Strength, Weakness, Opportunity, Threat.” So consider any recent or emerging changes in your sector or industry, as well as any unmet needs that you intend to provide.

5. Products and Services

What specific products and services do you intend to sell? Who’s the target customer for each, and what sort of market demands will each one meet?

There’s no need to talk about specifics at this stage, such as pricing and the supply chain. But you could talk about any future products or services you wish to provide, and how these will be aligned with your goals.

6. Marketing and Sales

How will you reach your target market? How will you convert any prospects into paying customers, and how might these paying customers become loyal, repeat customers?

At this point you’ll have already outlined your social enterprise’s business structure, and the various roles that will exist within your organisation. You’ll have also outlined the key responsibilities of each role. So readers at this point might already be aware that you’ll have a dedicated marketing professional on your payroll, and of the key duties you’ll expect them to perform.

But this section of your social enterprise business plan will allow you to go into specifics about your marketing plan. Which products will you launch first, and how will you introduce them to the market? Which channels will you use, and what sort of messages will you put out on them? Are there any special events, or awareness days, that you can use to spread your word and kindle interest in your products, services and cause?

At this stage you can also include a brief sales forecast. Taking into account all of your expenses, and the various strengths, weaknesses, opportunities and threats of the market, how much do you expect to make in your first year of business? And given your plans and your projected growth, how much do you expect to make in your second, third, fourth and fifth years of business?

7. Measuring Your Success

An ordinary business can measure its success by its bottom line. If the profits are on the rise, then the shareholders are happy, and thus everyone’s happy.

But a social enterprise is no ordinary business. Profits matter, of course. But to remain compliant , you’ll also have to demonstrate how you’re meeting your social goals. So how will you measure success?

For TOMS Shoes, who we mentioned earlier, measuring success must be easy. For every pair of shoes they sell, they donate another pair to a child in a developing country. So they can measure their success by simply counting the number of shoes they sell and, as such, the number they’ve been able to donate.

Similarly, Baron Fig is a social enterprise that sells notebooks, and for each notebook they sell, they plant a tree. They can count the number of notebooks they’ve sold to measure their profits, and count the number of trees they’ve planted to measure their social impact.

Some social enterprises operate as social firms, providing employment opportunities to people who might not otherwise find work. A good example of this is the Big Issue, who we mentioned above. Jamie Oliver’s Fifteen Restaurant is another example. They trained homeless people, ex-offenders, disadvantaged youth and others to work as chefs in their restaurant.

How might Fifteen Restaurant have measured success? On one level, just like any other restaurant – through assessing profit margins and customer satisfaction scores. But the Fifteen Restaurant could also consider every person they employed as a person who might otherwise have been in prison, on the streets, or otherwise struggling. So every person in full or part-time employment for Fifteen Restaurant could be considered a measure of success.

So what’s your social enterprise’s goal, and how will you know that you’re working towards achieving it? This part of your social enterprise business plan is essentially your opportunity to make it clear that your idea has potential.

8. Financial Considerations

Finally, the numbers. For at least the first three years of your operations, outline your revenue projections and your key expenses. This is also where you can outline your start-up costs. How much will you need to get everything off the ground, from staffing, to facilities, to production, to sales and marketing?

Talk about your intended sources of funding , and include a cash flow projection .

Remember: The more accurate you are about your expenses, and the more realistic you are about your revenue projections, then the more likely potential investors are to take your business plan seriously, and invest.

Social Enterprise Business Plan Templates

Many places online provide free social enterprise business plan templates. Not all of these follow the structure we’ve suggested above, and some of them are from the US, where there’s different legislation for social enterprises than in the UK. Nonetheless, by following our guide and any one of these templates, you should be able to put a social enterprise business plan together that will tick every box:

• Propel Non Profits
• Profitable Venture (this one uses a fictional social housing company as an example, to help you work out what sort of information to put in each section).
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Additional Support for Social Enterprises

If you’re setting up a social enterprise, writing your business plan should make it clear just how risky this business can be.

So to help you manage the risks, Worcester-based Hazelton Mountford offer specialist social enterprise insurance . It will cover your unique requirements as a not-for-profit business, ensuring you can support your cause with total peace of mind.

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Creating a Winning Business Plan for Social Entrepreneurs

Published May.23, 2023

Updated Apr.22, 2024

By: Jakub Babkins

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Table of Content

1. What is a Social Entrepreneur Business Plan?

A social entre­preneur business plan is a de­tailed strategy and roadmap. The Nonprofit Start-Up Busine­ss Plan outlines the social ente­rprise’s revenue­ generation, financial manageme­nt, and progress measureme­nt. By creating a comprehensive­ business plan, social entrepre­neurs can ensure that their social enterprise is we­ll-prepared to meet its objectives.

2. Why do we need a social entrepreneur business plan?

A successful social e­ntrepreneur ne­eds an essential tool: a we­ll-crafted business plan. This plan serves multiple purposes. First, it helps in identifying the specific problem that needs to be addressed. Second, it sets clear goals and de­fines the target audience. Third, it devises strategies for achieving these­ objectives. Additionally, this plan plays a crucial role in identifying potential funding sources and resources. It also maps out a timeline for goal attainment.

A Homele­ss Shelter Business Plan aids organizations in de­veloping successful and scalable business models that can effectively achieve their de­sired impact.

3. Sources of funding for social enterprise businesses

Grants are one­ of the sources for funding social ente­rprise businesses. Social e­ntrepreneurs ofte­n receive grants from non-profit and government organizations. These grants serve as startup capital and provide ongoing operational support.

Links to funds for non-profit organizations: Newprofit: https://www.newprofit.org/ Ashoka: https://www.ashoka.org/en-us MassChallenge: https://masschallenge.org/

In addition to traditional funding sources like­ crowdfunding, angel investors, and venture­ capital firms, social enterprises can also e­xplore loan programs provided by the Small Busine­ss Administration. Two such programs are the 504 and 7(a) loan programs which offer financing options for social e­nterprises.

Furthermore, an increasingly popular ave­nue for funding social enterprise­ businesses is through social impact investing.

4. How to write a social enterprise business plan

• Start by Defining Your Social Mission: Before diving into writing your business plan, it is e­ssential to have a clear understanding of your organization’s purpose, values, and desire­d social outcomes.
• Describe Your Target Market: The target market description is a crucial aspect of your Strate­gic/Operational plan . It is essential to clearly identify your target customers, their needs and desire­s, and outline how you intend to address those­ requirements effectively.
• Outline Your Business Model: Then comes outlining your business model. This step involves de­termining how you’ll generate­ income, what products or services you’ll offer, and how you’ll deliver them to your customers.
• Develop Your Marketing and Sales Strategy: After your business model is outlined, you should then develop your marketing and sales strategy. This social enterprise business plan should include how you plan to market and promote your products or services, what pricing model you plan to use, and how you plan to generate sales.
• Describe Your Team and Resources: This includes showcasing the skills and experience of team members, outlining strategies for attracting and re­taining top talent, as well as identifying any necessary resources required for the success of the­ business.
• Outline Your Financial Plan: These include­ identifying the start-up funds require­d, determining the me­ans of financing operations, and planning for future investme­nts that may be made.

5. Executive summary

Our social ente­rprise, JYC, has a mission to empower vulne­rable communities in deve­loping countries. The JYC organization collaborate­s with various stakeholders like NGOs, governments, and corporations to establish a comprehe­nsive platform. This platform aims to empower individuals in de­veloping and sustaining their own businesses. Through our tailored training programs, financial resources, and me­ntorship opportunities, entrepre­neurs receive­ the necessary support to build and maintain successful ventures.

6. Company (Institutional) analysis

The social e­ntrepreneurship busine­ss plan aims to establish a sustainable, equitable­, and responsible economy. It does so by offering resources and training to e­ntrepreneurs, enabling them to create busine­sses that generate­ meaningful social and environmental advantage­s.

We strongly believe­ in equal access to resources and networks for building successful businesses, ensuring that everyone­ benefits from their success.

7. Structure and Background

JYC, a social entre­preneurship company founded in 2020, is de­dicated to tackling social and environmental challe­nges through the impleme­ntation of innovative and sustainable business mode­ls. Its main focus revolves around enabling unde­rserved and marginalized communities to access quality education, employment opportunities, and healthcare services.

Our team comprises skilled professionals from diverse­ sectors, including finance, technology, and social work. Their collective experience empowers us to create sustainable solutions that drive positive­ social change while fostering financial stability.

8. Market (Industry) analysis

The social entrepreneurship market is growing rapidly in the United States of America; estimated that 22% have over $2 million in revenue, 89% were created since 2006, and 90% focus on solving problems at home (2012).

Social Enterprise: Statistics from Around the World

JYC’s social entrepreneurship business plan will focus on providing innovative solutions to social issues and problems that have not been solved traditionally.

9. Competitor analysis

Our social entrepreneur business plan template competitors are:

• Social Impact Exchange – a global platform that helps social entrepreneurs connect with investors to fund their projects
• UnLtd – a social enterprise accelerator that provides support for early-stage social entrepreneurs
• GlobalGiving – a crowdfunding platform that helps social entrepreneurs and non-profits raise funds for their projects
• Ashoka – a global network of social entrepreneurs providing mentorship and resources to empower the social enterprise sector
• Social Enterprise UK – a membership organization that supports and promotes social enterprises in the UK.

10. Services and Products

Our components of a business plan social enterprise include services and products which are:

• Consulting services for small businesses and start-ups
• Advisory services for nonprofits
• Educational programs for children in underserved communities
• Professional development programs for adults
• Impact investing services
• Training and development programs for entrepreneurs
• Community outreach programs
• Corporate social responsibility programs
• Social enterprise incubator services

11. Sales and Marketing Plan

In order to ensure the success of a social e­ntrepreneurship company, an effective sales and marketing plan should incorporate the following key elements:

The business aims to develop a mission and vision statement that effectively outline­s its goals and objectives. This stateme­nt serves as a guiding framework for the­ organization’s future

In order to set the company apart from competitors and establish a unique­ selling proposition, an innovative social ente­rprise app is being created.

In order to effectively promote a product or service, it is important to develop a compre­hensive marketing strategy.

12. Operational plan

Our hybrid social enterprise operational plan’s format focuses on serving our community, creating jobs, and reducing our carbon footprint.

• Supporting local businesses
• Incorporating green practices into our operations
• Developing social programs to benefit the community
• Establishing a system of sustainable production
• Creating partnerships with nonprofits and public institutions
• Minimizing waste and energy consumption.

13. Evaluation/assessment

• Analyzing the mission statement and goals of the social entrepreneurship company.
• Examining the business model and resources required to achieve success.
• Assessing the impact of the company on the community.
• Examining the company’s financial health and sustainability.
• Evaluating the management team and their ability to execute the plan.
• Analyzing the marketing strategy and its effectiveness.
• Evaluating the potential for growth and scalability.
• Assessing the competitive landscape and how the company can differentiate itself.

14. Management team

Executive Team:

• Chief Operating Officer
• Chief Financial Officer
• Chief Technology Officer
• Head of Human Resources

Advisory Board:

• Business Development Advisor
• Legal Advisor
• Marketing Advisor
• Technology Advisor

15. Projection and Financial Planning

The social e­nterprise group aims to raise $1 million in capital over the next five years. This funding will support various aspects, including platform development, staff recruitment, and covering ope­rational expenses. The­ organization plans to generate re­venue through government contracts and by offering data analytics services to local governments.

Startup Costs

The initial startup costs for this business will be $200,000.

The primary source of revenue will come from government contracts and data analytics services. Government contracts will provide a steady stream of income, while data analytics services will provide additional revenue.

Financial Highlights

The projected financial highlights for the business are as follows:

• Revenue: $1.5 million by 2024
• Profits: $400,000 by 2024
• Return on Investment: 40%
• Cash Flow: $1.2 million by 2024
• Break-even Point: 12 months

16. Discover the Power of Social Entrepreneurship with OGS Capital

Highly efficient service.

Highly Efficient Service! I am incredibly happy with the outcome; Alex and his team are highly efficient professionals with a diverse bank of knowledge.

OGS Capital specialize­s in assisting entreprene­urs in developing and implementing impactful social entreprene­urship business plans. Our highly experie­nced team collaborates with nume­rous social entreprene­urs to create custom plans that yield me­asurable outcomes.

Whether you are an aspiring entrepre­neur trying to make your mark or a seasone­d professional in the business world, our Busine­ss Planning Services are here to assist you. We specialize­ in developing comprehe­nsive plans that fully embrace your unique­ vision and core values. Through close collaboration, we­ will work diligently alongside you to identify the­ optimal strategies for success and de­termine the necessary resources to bring your goals to fruition.

OGS Capital values the­ transformative power of social entre­preneurship. With our guidance, you can establish a social ente­rprise that leaves a lasting, me­aningful impression.

OGS Capital can be your re­liable partner in creating a robust social e­ntrepreneurship business plan. Feel free­ to reach out to us today for assistance.

Q. What are examples of social entrepreneurship businesses?

1. Revolution Foods: Revolution Foods is a social enterprise providing healthy meals to underserved students. https://www.revolutionfoods.com/

2. Kiva: Kiva is a nonprofit providing micro-loans to developing countries’ entrepreneurs. https://www.kiva.org/

3. Ecosia: Ecosia is an online search engine that donates 80% of its profits to reforestation projects worldwide. https://www.ecosia.org/

4. Warby Parker: Warby Parker is an eyewear company that donates a pair of glasses to someone in need for every pair purchased. https://www.warbyparker.com/

5. Solar Sister: Solar Sister is a social enterprise that helps women in Africa build businesses selling solar-powered products. https://solarsister.org/

Q. How do you write a social enterprise business plan?

When establishing a social enterprise, it is crucial to unde­rtake the task of crafting a comprehe­nsive business plan. This plan serve­s as a roadmap, outlining key aspects such as the e­nterprise’s objective­s and mission, the range of service­s or products on offer, an analysis of the intended audience and market, financial conside­rations, a succinct overview of the marke­ting strategy, and a timeline e­ncompassing both launch and growth milestones. A meticulously de­veloped social ente­rprise business plan sets the­ stage for success in this impactful venture­.

The plan should have­ a comprehensive e­xplanation of the enterprise­’s mission and values. It should also address the compe­titive landscape and any applicable re­gulations. When writing the plan, it is important to be thorough, re­alistic, and ensure clarity for easy understanding.

Download Social entrepreneur business plan Template in PDF

OGSCapital’s team has assisted thousands of entrepreneurs with top-rate business plan development, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

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Social Enterprise Business Plan [Sample Template]

By: Author Tony Martins Ajaero

Home » Business Plans » Non-Profit Sector

Do you want to start a social enterprise and need to write a plan? If YES, here is a sample social enterprise business plan template & feasibility report.

A social enterprise is an organization that leverages on commercial strategies to maximize improvements in financial, social and environmental well-being.

Social enterprises have both business and social goals. As a result, their social goals are embedded in their objective, which differentiates them from other organizations and corporations.

The major objectives of a social enterprise organization are to promote, encourage, and make social change. This goes to show that there are diverse areas where you can focus on with your social enterprise ideas.

You can actually invest in the Community Housing & Homeless Shelters industry and interestingly, this industry is made up of businesses that offer temporary and emergency shelters, permanent supportive housing, transitional housing , construction and repairs and other.

A Sample Social Enterprise Business Plan Template

1. industry overview.

In the united states, the Social Enterprise Alliance defines a “social enterprise” as “Organizations that address a basic unmet need or solve a social or environmental problem through a market-driven approach.” Interestingly an entrepreneur can focus on starting a transitional housing as a social enterprise.

Transitional housing is temporary housing for certain segments of the homeless population, including working homeless people who are earning too little money to afford long-term housing. Transitional housing is set up to transition residents into permanent, transitional housing.

It is not in an emergency homeless shelter, but usually a room or apartment in a residence with support services. The transitional time can be short, for example one or two years, and in that time the person must file for and get permanent housing and usually some gainful employment or income, even if Social Security or assistance.

Sometimes, the transitional housing residence program charges a room and board fee, maybe 30 percent of an individual’s income, which is sometimes partially or fully refunded after the person procures a permanent place to live in. In the USA, federal funding for transitional housing programs was originally allocated in the McKinney–Vento Homeless Assistance Act of 1986.

Transitional housing business is part of the community housing and homeless shelters industry and this industry provides a variety of community housing services, including:

Short-term emergency shelter for victims of domestic violence, sexual assault or child abuse; temporary residential shelter for the homeless , runaway youths and parents and families caught in medical crises; transitional housing and assisted living for low-income individuals and families; and volunteer construction or repair of low-cost housing.

The Community Housing & Homeless Shelters Industry is indeed a large industry and pretty much active in most developed countries of the world.

Statistics has it that in the United States of America alone, there are about 12,323 registered and licensed community housing and homeless shelters companies responsible for directly employing about 132,874 people and the industry rakes in a whooping sum of $12 billion annually.

The industry is projected to grow at – 0.7 percent annually within 2014 and 2019. It is important to state that no company can boast of having a major market share in the industry.

Some of the factors that encourage entrepreneurs to start their own transitional housing company as a social enterprise organization could be that the business is thriving and profitable, and an aspiring entrepreneur can successfully launch the business if they have a pool of cash.

If you are going into the construction of transitional housing as a social enterprise organization, it is very important to be creative, to be able to use your ideas to meet the rapidly changing needs of the society when it comes to housing and meeting related social needs of your target market.

2. Executive Summary

St. Peter McCain© Transitional Housing , Inc. is a social enterprise and not a charity organization. It is a profit-generating business that serves not just to make money but also to make an impact in the lives of the homeless in the city where we are going to be operating from.

We will have our headquarters in Montgomery – Alabama and will major in the construction of transitional housing so as to provide a variety of community housing services, including:

Short-term emergency shelter for victims of domestic violence, sexual assault or child abuse; temporal residential shelter for the homeless, runaway youths and parents and families caught in medical crises; transitional housing and assisted living for low-income individuals and families; and volunteer construction or repair of low-cost housing.

St. Peter McCain© Transitional Housing, Inc. is going to be a self-administered and a self-managed real estate investment trust (REIT). We will engage in the construction of different transitional homes that will meet the needs of our clients.

We will work towards becoming one of the largest transitional housing construction companies in the United States of America with active presence in major cities.

As part of our plans to make our customers our number one priority and to become one of the leading social enterprise in the United States of America, we have perfected plans to adopt international best practices that can favorably compete with the best in the industry. St. Peter McCain© Transitional Housing, Inc. has overtime perfected plans that will help us to become specialists in our area.

St. Peter McCain© Transitional Housing, Inc. will at all times demonstrate her commitment to sustainability, both individually and as a social enterprise organization, by actively participating in our communities and integrating sustainable social enterprise practices wherever possible.

We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely. St. Peter McCain© Transitional Housing, Inc. will be owned majorly by Peter McCain and his immediate family members. Peter McCain has a Degree in Civil Engineering.

He is a property guru that has worked with top community housing companies in the United States of America for many years prior to starting his own social enterprise. Other organizations and investors with same social enterprise ideology whose name cannot be mentioned here for obvious reasons are going to be part of the business.

3. Our Products and Services

St. Peter McCain© Transitional Housing, Inc. is going to offer varieties of services within the scope of the community housing and homeless shelters industry in the United States of America. Our intention of starting our social enterprise organization is to favorably compete with leading players in the transitional housing cum social enterprise market space in the United States of America.

We will be involved in providing;

• Short-term emergency shelter for victims of domestic violence, sexual assault or child abuse
• Temporary residential shelter for homeless, runaway youths and families caught in medical crises
• Transitional and assisted housing for low-income individuals and families
• Volunteer construction or repair of low-cost housing
• Repair of homes for elderly or disabled homeowners as a support service

4. Our Mission and Vision Statement

Our vision as a social enterprise is to become the leading operator in the social economy of Alabama whose main objective is to have a social impact rather than make a profit for our owners and shareholders.

Our mission of starting a social enterprise cum transitional housing construction business is to help victims of domestic violence, sexual assault or child abuse, the homeless, runaway youths, families caught in medical issues and average low – income earning families, own their own transitional housing in and around Montgomery – Alabama.

Our Business Structure

Our organization’s structure is not entirely different from what is obtainable in the community housing and homeless shelters industry. As a matter of priority, we have decided to create a structure that will allow for easy growth for our employees and also, we have created platforms that will enable us attract some of the best hands in the industry.

We are quite aware that the success of any social enterprise lies in the foundation on which the business is built on, which is why we have decided to build our transitional housing construction company on the right business foundation.

We will ensure that we only hire people that are qualified, honest, hardworking, customer centric and are ready to work to help us build a prosperous business that will benefit all the stakeholders.  As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more depending how fast we meet our set target.

St. Peter McCain© Transitional Housing, Inc. is fully aware of the modus operandi in the community housing and homeless shelters industry, hence adequate provision and competitive packages has been prepared for independent real estate brokers.

Our marketing department will be responsible for managing this aspect of our business structure. Below is the business structure we will build St. Peter McCain© Transitional Housing, Inc. on;

• Chief Executive Officer
• Company’s Lawyer / Secretary

Project Manager

Civil Engineer

Land Surveyor

Admin and HR Manager

• Business Developer / Sales and Marketing

Transitional Housing Officer

• Customer Service Executive / Front Desk Officer

5. Job Roles and Responsibilities

Chief Executive Officer – CEO (President):

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results.
• Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for fixing prices and signing business deals
• Responsible for providing direction for the business
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization
• Reports to the board

Company’s Lawyer/Secretary/Legal Counsel

• Responsible for drawing up contracts and other legal documents for the company
• Consult and handle all corporate legal processes (e.g. intellectual property, mergers & acquisitions, financial / securities offerings, compliance issues, transactions, agreements, lawsuits and patents et al)
• Develop company policy and position on legal issues
• Research, anticipate and guard company against legal risks
• Represent company in legal proceedings (administrative boards, court trials et al)
• Play a part in business deals negotiation and take minutes of meetings
• Responsible for analyzing legal documents on behalf of the company
• Prepares annual reports for the company
• Responsible for the planning, management and coordinating all projects on behalf of the company
• Supervise projects
• Ensure compliance during project executions
• Providing advice on the management of projects
• Responsible for carrying out risk assessment
• Using IT systems and software to keep track of people and progress of ongoing projects
• Responsible for overseeing the accounting, costing and billing of every project
• Represent the organization’s interest at various stakeholders’ meetings
• Ensures that project desired result is achieved, the most efficient resources are utilized and different interests involved are satisfied.
• Responsible for preparing bids for tenders, and reporting to clients, public agencies and planning bodies
• Ensures that sites meet legal guidelines, and health and safety requirements
• Assessing the environment impact and risks connected to projects
• Responsible for judging whether projects are workable by assessing materials, costs and time requirements
• Drawing up blueprints, using Computer Aided Design (CAD) packages
• Discussing requirements with the client and other professionals (e.g. architects and project managers et al)
• Responsible for managing, directing and monitoring progress during each phase of a project
• Responsible for creating building designs and highly detailed drawings
• Working around constraining factors such as town planning legislation, environmental impact and project budget
• Writing and presenting reports, proposals, applications and contracts
• Adapting plans according to circumstances and resolving any problems that may arise during construction
• Work with project team and management to achieve a common goal
• Responsible for applying for planning permission and advice from governmental new building and legal department.
• Responsible for undertaking land surveys/measurements
• Responsible for presenting data to clients
• Responsible for producing and advising about construction plans and drawings
• Responsible for advising about technical matters and whether the construction plans are viable
• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Design job descriptions with KPI to drive performance management for clients
• Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Defining job positions for recruitment and managing interviewing process
• Carrying out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversee the smooth running of the daily office activities.
• In charge of inspecting and reporting on the structural attributes of a building
• Responsible for handling reporting on and evaluating the component systems of a building (electrical, fire, roofing and plumbing)
• Assessing compliance with building, electrical, plumbing and fire codes
• Evaluating building plans and permits
• Studying and assessing the soil composition and attributes of where the building is located
• Reviewing and approving plans that meet building codes, local ordinances and zoning regulations
• Issuing violation notices and stop-work orders until building in violation is compliant
• Keeping daily logs, including photographs taken during inspection
• Handle real estate consultancy and advisory services

Marketing and Sales Executive/Business Developer

• Identify, prioritize, and reach out to new partners, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Responsible for supervising implementation, advocate for the customer’s need s, and communicate with clients
• Finds and qualifies land for development based on company’s land requirements; maintains a land search database; initiates discussions with property owners about the possible sale of property
• Develop, execute and evaluate new plans for expanding increase sales
• Document all customer contact and information
• Represent the company in strategic meetings
• Help increase sales and growth for the company
• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managers with financial analyses, development budgets, and accounting reports
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensuring compliance with taxation legislation
• Handles all financial transactions for the company
• Serves as internal auditor for the company

Front Desk/Customer’s Service Officer

• Receives Visitors/clients on behalf of the organization
• Receives parcels/documents for the company
• Handles enquiries via e-mail and phone calls for the organization
• Distribute mails in the organization
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the line manager in an effective and timely manner
• Consistently stays abreast of any new information on the company’s properties that are put – up for sale, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries

6. SWOT Analysis

The fact that transitional housing construction business is a very rewarding business does not mean that there are no challenges in the industry. In order to compete favorably in the community housing and homeless shelters industry as a social enterprise organization we have been able to hire the services of tested and trusted business and HR consultants to help us conduct critical SWOT analysis.

We intend maximizing our strengths, explore all opportunities we will come across, properly manage our weakness and confront our threats. Here is a summary from the result of the SWOT analysis that was conducted on behalf of St. Peter McCain© Transitional Housing, Inc.;

Some of the strengths that we will be bringing to the table in the industry is our robust relations with properties investment moguls in the whole of the United States of America. Also, our access to pools of low-income earning families and the homeless who are willing to own their own transitional housing.

Again, we have a team of experts who have cut their teeth in the social enterprise market. Our commission structure and relationship with freelance real estate agents in Montgomery – Alabama and other state in the US will also count towards our advantage.

As a newbie in the transitional housing line of business, we might have some challenges competing with big time social enterprise organizations and other transitional housing construction companies that have been in the industry for many years; that perhaps is part of our weakness.

• Opportunities:

Unemployment usually leads to a decline in income, which makes housing less affordable. A rise in the national unemployment rate will increase demand for community housing services. Conversely, a decrease in the unemployment rate will reduce the number of individuals seeking the services provided by the industry.

The national unemployment rate is expected to decrease in 2019. However, potential economic uncertainty in the near future could contribute to higher unemployment, presenting an opportunity for the industry.

The majority of industry revenue comes from the federal, state and local government-funded homeless and housing assistance programs. Any changes in funding or government policy will drastically affect industry revenue. Federal funding for social services is expected to decrease in 2019, posing a potential threat to the industry.

7. MARKET ANALYSIS

• Market Trends

Housing choice is a response to an extremely complex set of economic, social, and psychological impulses. For example, some households may choose to spend more on housing because they feel they can afford to, while others may not have a choice but to stick to transitional housing via as a way of escaping being homeless.

Market forces, policy decisions, and demographic changes have converged, making it more difficult to increase transitional housing for renters. The US affordable-housing crisis shows no signs of going away anytime soon, and it’s having the unadulterated effects on people with the lowest

So also, with the high rate of people migrating to the United States, it is the norm for them to contract transitional housing construction companies to help them with transitional housing that they intend leasing or renting on a short time basis. In essence, most transitional housing construction companies are targeting migrants and the vulnerable in the society who are likely going to need such properties.

Another obvious trend that is common with transitional housing construction companies in the United States of America is that most of them are improvising on more means of making money in the industry and as matter of fact, they are also acting as property developers and home staging agents.

One thing is certain for every transitional housing construction company; if they are hardworking, creative and proactive, they will always generate enough income to meet all their overhead and operational cost, keep their business going without struggle and make reasonable profits.

8. Our Target Market

As a social enterprise operating in transitional housing market space, our target market cuts across homeless and vulnerable families who are classified as low-income earners. We are coming into the community housing and homeless shelters industry with a business concept that will enable us work with a wide range of clients and make positive social impact in their lives.

Our target market are vulnerable and low – income earning families in the whole of the United States of America and we have put plans in place to recruit freelance agents (brokers) nationally to represent our interest wherever they are located in the United States of America.

Below is a list of the people and organizations that we have specifically designed our services for;

• Victims of domestic violence
• Sexual assault or child abuse victims
• The homeless, runaway youths and parents and families caught in medical crises
•  Low-income individuals and families
• Families who are interested in acquiring/renting a decent and well renovated transitional apartment

Our Competitive Advantage

The availability of competent and reliable real estate professionals under our payroll, our business process, pricing model and social impact packages et al are part of our competitive advantages.

Another possible competitive strategy for winning our competitors in this particular industry is to build a robust clientele base, and ensure that our transitional homes designs are top notch and trendy. Our organization is well positioned, key members of our team are highly reliable and competent and can favorably compete with the some of the best in the industry.

Lastly, our employees will be well taken care of, and their welfare package will be among the best within our category in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and objectives. We will also engage freelance real estate brokers/agents on a commission level to help us market our services.

9. SALES AND MARKETING STRATEGY

• Sources of Income

St. Peter McCain© Transitional Housing, Inc. is established with the aim of making maximum social impact and of course profits. Although we are a social enterprise in the transitional housing market space, but part of our work force are also licensed real estate agents hence we intend generating additional income from diverse means in the real estate agency.

We have successfully built a vibrant real estate network that covers the whole of the United States of America so as to help us build a profitable social enterprise organization. Below are the sources we intend exploring to generate income for St. Peter McCain© Transitional Housing, Inc.;

• Repair of homes for elderly or disabled homeowners as part of our give back to the community.

10. Sales Forecast

It is a known fact that as long as there are vulnerable people and low – income earning families in the United States of America, there will always be need to for transitional housing construction companies from time to time.

We are well positioned to take on the challenges that are synonymous with social enterprises that operate in the transitional housing market space in the United States, we are quite optimistic that we will meet out set target of generating enough income/profits from the first month or operations and grow the influence of our social enterprise beyond Montgomery – Alabama to other states within record time.

We have been able to examine the social enterprise market, we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projections are based on information gathered on the field and some assumptions peculiar to similar start – ups in Montgomery – Alabama;

Below are the sales projections for St. Peter McCain© Transitional Housing, Inc. it is based on the location of our social enterprise and the services we will be offering;

• First Fiscal Year (FY1): $1 million
• Second Fiscal Year (FY2): $2.5 million
• Third Fiscal Year (FY3): $3.5 million

N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and any major competitor offering same services and social impacts as we do within the locations where we have a strong business presence. Please note that the above projection might be lower and at the same time it might be higher since some factors are beyond our control.

• Marketing Strategy and Sales Strategy

We quite mindful of the fact that there are stiff competitions in the transitional housing market in the United States of America, hence we have been able to hire some of the best business developers to handle our sales and marketing.

Our sales and marketing team will be recruited based on their vast experience in the industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall goal of the organization.  The training is not restricted to only our full – time employees but it will also get to our freelance brokers. St. Peter McCain© Transitional Housing, Inc. is set to make use of the following marketing and sales strategies;

• Introduce our social enterprise cum transitional housing construction company by sending introductory letters alongside our brochure to low income earning families, vulnerable families, individuals and other key stake holders throughout the city where our social enterprise organization is located.
• Advertise on the internet on blogs and forums, and also on social media like Twitter, Facebook, LinkedIn to get your message across
• Create a basic website for our business so as to give your business an online presence
• Directly market our services
• Join local social enterprise organization associations for industry trends and tips
• Join local chambers of commerce and industry with the aim of marketing our services
• Advertise our social enterprise organization in community – based newspapers, local TV and radio stations
• List our social enterprise on yellow pages’ ads (local directories)
• Encourage the use of Word of mouth marketing (referrals)

11. Publicity and Advertising Strategy

We have been able to work with our consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market. We are set to take the transitional housing cum real estate industry by storm which is why we have made provisions for effective publicity and advertisement of our social enterprise organization.

Below are the platforms we intend to leverage on to promote and advertise our social enterprise organization;

• Place adverts on both print and electronic media platforms
• Sponsor relevant TV shows so as to be able to communicate our brand and what we do
• Maximize our company’s website to promote our business
• Leverage on the internet and social media platforms like; Instagram, Facebook, Twitter, LinkedIn, Google+ and other platforms (real estate online forums) to promote our business and list our properties for sale and for lease.
• Install our Billboards in strategic locations in and around Montgomery – Alabama
• Distribute our fliers and handbills in targeted areas from time to time
• Attend landlord and residence association meetings with the aim of networking and introducing our business.
• Ensure that all our workers wear our branded shirts and all our vehicles and ambulances are well branded with our company’s logo et al.

12. Our Pricing Strategy

The fact that a social enterprise is not a charity organization but a profit-generating business that serves not just to make money but also to make a social impact, means that we will charge far less than what people in main stream industry will be charging.

We will ensure that we don’t know run at a loss but at the same make relative profits that we can easily leverage on to make maximum impact in our city.

• Payment Options

At St. Peter McCain© Transitional Housing, Inc. our payment policy is all inclusive because we are quite aware that different people prefer different payment options as it suits them but at the same time, we will not accept payment by cash because of the volume of cash that will be involved in most of our transactions.

Real estate deals usually involve huge amount of money. Here are the payment options that St. Peter McCain© Transitional Housing, Inc. will make available to her clients;

• Payment by via bank transfer
• Payment via online bank transfer
• Payment via check
• Payment via bank draft

In view of the above, we have chosen banking platforms that will help us achieve our plans without any itches and we will also pay our freelance sales agents (real estate brokers) with same platforms.

13. Startup Expenditure (Budget)

From our market survey and feasibility studies, we have been able to come up with a detailed budget on achieving our aim of establishing a standard and highly competitive social enterprise cum transitional housing construction company in Montgomery – Alabama and here are the key areas where we will spend our startup capital;

• The total fee for incorporating the business in The United States of America – $750.
• The budget for permits and license – $2,000
• The cost for hiring business consultant – $2,500.
• The cost for computer software apps (Accounting Software, Payroll Software, CRM Software, real estate software, and QuickBooks Pro et al) – $7,000
• The budget for insurance (general liability, workers’ compensation and property casualty) coverage at a total premium – $5,400.
• The cost for acquiring suitable Office facility with enough space in Montgomery – Alabama – $1.5 million.
• The cost for equipping the office (computers, printers, fax machines, furniture, telephones, filing cabins, safety gadgets and electronics et al) – $150,000
• Other start-up expenses including stationery ($500) and phone and utility deposits ($2,500).
• Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $100,000
• The cost of launching our official Website – $600
• Additional Expenditure (Business cards, Signage, Adverts and Promotions et al) – $5,000

Going by the report from the market research and feasibility studies conducted, we will need approximately 2.5 million dollars to successfully set up a small scale but standard social enterprise in the transitional housing market space in the United States of America.

Please note that the salaries of all our staff members for the first month is included in the expenditure and the pool cash needed for the construction of the first set of affordable houses is not part of this financial projection. We will contact our partners to pool cash together when the time comes.

Generating Funds/Startup Capital for St. Peter McCain© Transitional Housing, Inc.

St. Peter McCain© Transitional Housing, Inc. is a social enterprise that will be owned and managed by Peter McCain, his immediate family members and other business partners. They decided to restrict the sourcing of the startup capital for the social enterprise to just three major sources.

• Generate part of the startup capital from personal savings and sale of his stocks
• Generate part of the startup capital from friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $1 million (Personal savings $800,000 and soft loan from family members $200,000) and we are at the final stages of obtaining a loan facility of $1.5 million from our bank. All the papers and documents have been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and business structure. If all these factors are missing from a business (company), then it won’t be too long before the business closes shop.

One of our major goals of starting St. Peter McCain© Transitional Housing, Inc. is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to rent / lease / sell our transitional housing services a little bit cheaper than what is obtainable in the market and we are prepared to survive on lower profit margin for a while.

St. Peter McCain© Transitional Housing, Inc. will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

• Business Name Availability Check: Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Acquiring of Office Facility and remodeling the facility in Montgomery – Alabama: Completed
• Conducting Feasibility Studies: Completed
• Generating capital from the CEO/President and Business Partners: Completed
• Applications for Loan from our Bankers: In Progress
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents and other relevant Legal Documents: In Progress
• Design of The Company’s Logo: Completed
• Printing of Marketing/Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the needed furniture, office equipment, electronic appliances and facility facelift: In progress
• Creating Official Website for the Company: In Progress
• Creating Awareness for the business (Business PR): In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with key players in the industry (networking and membership of relevant real estate bodies): In Progress

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Business plans for social enterprises (SE) and social businesses

Writing a business plan helps to ensure you focus on the core of your business. You must concentrate on key deliverables in a resource-constrained organization and communicate effectively with your stakeholders, including your funders or investors, customers, community, board, employees and volunteers.

The value of social enterprise business planning

Business planning will help any social enterprise (SE) or social purpose business (SPB) to:

• Attract investment
• Identify risks
• Measure social or environmental outcomes
• Demonstrate that you are using a business approach
• Showcase the management team
• Build alliances
• Check thinking
• Determine feasibility

In a business plan, you must clearly articulate:

• The mission of your social enterprise
• The outline of specific actions to achieve your goals and objectives
• Establish targets for planning, measuring and improving performance
• Project the necessary resources, costs and revenues of your program

Sample business plan templates

Many business plan templates exist in the public domain, including this one .

The elements are best used as prompts by social entrepreneurs to build their own plan, assessing along the way whether or not the question (or element) is relevant for the Social Enterprise or the social business.

Social enterprise business plans versus non-profit plans

Description of the business/mission statement.

The social mission and the importance of meeting both the financial and social goals should be discussed in this section.

Management and organization

Financing the capacity of the organization is as important as supporting the programs. Include an assessment of the current organization, planned additions and/or changes as well as the cost of building the team’s capacity in order to achieve the projected growth. Demonstrate that the staff has both programmatic and business skills.

Market assessment and marketing plan

The plan should focus on delivering market-driven products or services as opposed to program-driven products or services to the target customer .

You will also need to articulate how to promote your social objectives along with the product and service.  Partnerships and collaborations extend the reach of the social venture.  Highlight your partnership strategy in this section.

Your marketing plan includes the strategies and tactics to reach your customers, partners and the community.  Outline the public relations, media relations, and advertising that will be required to meet your objectives. The marketing plan should be linked in with your financial plan and your overall strategy.

A solid financial position will allow you to pursue your mission with flexibility and high-quality service, beyond mere stability.  Investors must feel confident their investment will be used effectively to achieve both the social mission and financial results that will enable your organization to thrive and achieve continued growth.

The financial plan provides the framework for social entrepreneurs to forecast the resources they need to create and sustain social and economic value. Commercial entrepreneurs prepare business plans to show why they need money and how they will use it.  Social entrepreneurs should use the same approach and not worry about the limited resources currently available.

Social Enterprise Investors

Investors and funders alike want to know the cost to develop, start up, offer and deliver services or products, whether or not any one user or payer is willing to cover it. When interacting with potential funders or investors, you need a detailed budget and projection of required outside investment tied in with a plan to reach the desired market position.

Investors want returns, typically a blend of financial and social. Your plan must describe the potential “return” on investment for investors and the desired social outcomes, and provide a framework for assessing social performance .

Remember that a social purpose business is similar to any other for-profit business, but the organization will likely raise financing from investors who are interested in a double bottom line. Social enterprises in the non-profit environment will typically raise funding from traditional fundraising, loans and other forms of social finance.

Dees, J.G., Emerson, J., & Economy, P. (2001).  Enterprising Nonprofits: A Toolkit for Social Entrepreneurs . Toronto: John Wiley & Sons.

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What Is a Social Enterprise?

Angelique O'Rourke

5 min. read

Updated November 9, 2023

A social enterprise is defined by its mission, specifically that it makes a positive contribution to a social cause. Because of this, the structure of a social enterprise can vary. Nonprofits are certainly social enterprises, but many for-profit companies fall into this category by making the conscious decision to have their focus be an altruistic cause, rather than the maximization of profits. Of course, there are also ways to form both a for-profit and a nonprofit arm of the same venture. In terms of legal structure, social enterprises have many options.

The Social Enterprise Alliance offers this definition:

“In its early days, the social enterprise movement was identified mainly with nonprofits that used business models and earned income strategies to pursue their mission. Today, it also encompasses for-profits whose driving purpose is social. Mission is primary and fundamental; organizational form is a strategic question of what will best advance the social mission.”

• What does a social enterprise look like?

An excellent example of a social enterprise is The Empowerment Plan —an organization that hires people currently living in homeless shelters to create a combination winter coat, sleeping bag, and over-the-shoulder bag, which is then distributed to the homeless of Detroit free of charge. This incorporates a socially beneficial mission with a manufacturing arm that produces a useful product for its targeted demographic, while also directly providing employment to members of that demographic.

According to the Harvard Business Review,  in most U.S. states for-profit companies can accept donations and nonprofit companies earn revenue, which dispels the myths that a nonprofit can’t make money, or a for-profit venture would miss out on donations. They also note that after the 2007 recession—when things looked grim for the U.S. economy in general—U.S. charitable giving fell by only 10 percent. Ultimately, you can use either structure, or decide to form separate entities that serve the same cause in different ways, working together.

One social enterprise that embodies this model is InStove, an organization that sustainably makes the world’s most efficient stove, for use primarily in developing nations where fossil fuels and electricity are scarce, and walking long distances to gather wood can be dangerous. Here in the U.S. it is a 501(c) (3) nonprofit, but because of its dedication to sustainability, it is now working with local communities to form separate stove manufacturing factories in their countries. InStove contributes both the technology for efficient stoves, and the means to create sustainable jobs.

Overall, the consensus among the experts is that the structure of the social enterprise should be decided by what will best serve the organization, facilitate its charitable mission, and, of course, keep it sustainable. “Our best chance to make the world better is to agree that the choice among corporate structures should be made entirely in service of social impact,” says Rich Leimsider, the Vice President of Fellowship Programs at Echoing Green, a nonprofit that invests with social entrepreneurs.

• Popular structures used for social enterprise

Nonprofits have clear social missions and are not profit-driven. They have to meet specific legal requirements for their organizational structure, and demonstrate the transparency of their funding. This of course does not mean that nonprofits are able to generate revenue to build a sustainable venture, but it does mean that any surplus will be put right back in the coffers. In the United States, most nonprofits use the 501(c)(3) structure, which allows the organization to be tax exempt, and requires regular reporting to the IRS. Each U.S. state has a State Charity Official that can be contacted for more information.

For-Profit Entities

L3cs, or low-profit limited liability company.

L3Cs, or Low-Profit Limited Liability Companies, are one form of legal structure in the U.S. that social enterprises can take. An L3C is a variation on an LLC,  essentially a hybrid form of a nonprofit and for-profit company. The organization is designed so that it can function generally as an LLC would, while legally accepting foundation grants because of the organization’s socially beneficial goals. L3Cs were first formed in 2008, and are currently only legal in Illinois, Kansas, Louisiana, Maine, Michigan, North Dakota, Rhode Island, Utah, Vermont, and Wyoming, as well as the federal jurisdictions of the Crow Indian Nation of Montana, and the Oglala Sioux Tribe.

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B corps are corporations that are for-profit, but go through a certification process administered by the independent third party nonprofit B Lab , to be able to publicly demonstrate that their business is focused on a social mission. You can view the steps of the certification process here.  Certification as a B Corp is available globally, and there are currently certified B corps in 34 countries worldwide.

Benefit Corporations

A Benefit Corporation is a legal structure for a business, as an L3C or LLC is. Benefit Corporations do not need to be certified, but they are required to make publicly available their performance on their social missions as compared to a third party standard. The basic idea behind a Benefit Corporation is that it is a for-profit, non-tax exempt entity that is legally able to emphasize it’s stated social or environmental goals ahead of maximizing profits for shareholders.

Maryland was the first U.S. state to adopt this structure in 2010. Currently this structure is available in Arkansas, California, Colorado, Delaware, Florida, Hawaii, Illinois, Louisiana, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, and Washington D.C., with many more states pending legislation.

• Social enterprise: Building a better future

“The definition [of success] has expanded to include contributing something to the world.”

To many prominent entrepreneurs and impact-focused investors, socially-minded businesses are the direction of the future. Tim Berry, founder of Palo Alto Software, describes feeling that “the underlying story of a business, the people behind it, and its values, these all matter more now than they used to.” Blake Mycoskie, CEO of the social enterprise Tom’s Shoes,  says that he speaks with entrepreneurs and young people across the US, and he’s noticing a change in opinion on what constitutes success in the modern, globally interconnected world. “The definition has expanded to include contributing something to the world and living and working on one’s own terms,” Mycoskie says.

Given that of all existing U.S. social enterprises, 60 percent were formed after 2006, they just might be onto something.

Angelique is a skilled writer, editor, and social media specialist, as well as an actor and model with a demonstrated history of theater, film, commercial and print work.

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Ever considered creating a social enterprise business plan? Most people haven’t. The idea sounds like an inefficient, unsustainable business structure to many, but it is, in fact, quite the opposite.

Setting up a social enterprise business plan may be the solution you have been looking for. Social enterprise can transform a company to make it a leader in its industry. The guide below will cover the in’s and out’s of building a social enterprise business plan outline.

What Is a Social Enterprise?

The definition of a social enterprise varies by where you find it. Some definitions I found in my research include:

• For-profit businesses seeking social impact
• Tax-exempt nonprofit organizations
• Social entrepreneurs building an enterprise
• Individuals creating self-sustaining solutions

In the corporate sense, the definition of a social enterprise is somewhere between a nonprofit organization and a for-profit business. Think of it as a private business with a social mission.

Who can start a social enterprise?

Starting a social enterprise is similar to launching a business. The ideal candidates are a hard-working entrepreneur looking to influence social change or an existing business owner looking to expand or change its business model.

What is the purpose of a social enterprise?

A social enterprise has a mission to achieve. This mission typically involves solving a social, cultural, or environmental issue. The central focus of its business structure is to solve that mission while also generating a sustainable profit.

Nonprofits sacrifice some freedom in return for some legal benefits, such as tax exemption. Their mission must be focused on a charitable cause in order to be eligible for nonprofit status.

Traditional businesses, on the other hand, must pay taxes, but they have more freedom. Most businesses set out on a mission to build their brand and grow sales, though they can also be underlined by a greater cause.

A social enterprise is an undertaking that yields financial and social results. Think of it as a private business with a social mission.

How do social enterprises make a profit?

How a social enterprise makes a profit may depend on its business structure. For example, a nonprofit social enterprise may rely on donations from the community through fundraising events . A for-profit social enterprise may be more focused on generating sales.

Why should I start a social enterprise?

Some companies find more success in converting to a social enterprise business plan model. Often, social enterprises have more of a social connection and community impact than traditional businesses. So, this opens the door to greater branding opportunities and more exposure to a community.

Social enterprises can make an impact on a local and global level, so the scope of your company  isn’t a huge factor. Furthermore, any size of company can undertake a social enterprise business plan.

However, you must have the right motives behind a building a social enterprise. Most companies already have a mission that is at least loosely focused on social, cultural, or environmental improvement. Transitioning to a social enterprise will only enhance or expand your existing mission.

You should not change your business plan if you are only interested in making money. A social enterprise may require some sacrifice to get off the ground. You must genuinely care about your cause to generate profits in the long run.

Developing a Social Enterprise Business Plan

Social Enterprise UK (SEUK) is an organization that is building a network of successful social enterprises, big and small. At the core of its mission, SEUK seeks to transform the business atmosphere by supporting burgeoning social enterprises.

In a recent press release , CEO of SEUK Peter Holbrook announced:

“Today we’re calling on all social enterprises to join our movement. The country’s current economic model is broken but together we can use our collective voice and mandate to bring about the change that is so desperately needed.

“Increasingly more and more people recognise that social enterprise must be the future of business , we are seeing more and more CICs, community businesses, mutuals and co-ops emerge. Our message is that together we are much more powerful than we can ever be alone—our country and our world is crying out for economic models that nourish and support our communities rather than extract wealth and exploit. We are building a powerful movement and we need more of you involved. ”

This powerful statement just might push you to the edge. If you are contemplating starting a social enterprise, then take action today. SEUK’s stance on social enterprises proves that there is a future for these types of businesses.

Developing Your Plan

To develop a social enterprise business plan, you must first have a cause, of course. Hence, do some research in your industry to find what problems need to be solved. Also, you can expand your existing mission.

For example, your business may have a mission to deliver the most rapid roadside assistance across Germany. You could develop this objective into a social and environmental cause to make old and new cars more reliable or to educate the public about auto care.

After researching and establishing your cause, create a detailed plan to fulfill this purpose. Come up with creative yet effective ways to meet your ends. How will you generate profit? What type of business is your enterprise—for-profit or nonprofit?

Also, outline how this business structure will help your brand.  Make your plan realistic. Dive into every small detail or challenge that you might face.

Marketing Your Social Enterprise

As you launch your social enterprise, marketing is essential to get the word out! So, develop a marketing strategy to accompany your business plan. Your marketing strategy should, of course, focus on the impact you plan to make in your community.

Who is your target market? What outlets will you use to reach your target audience? Then, implement your plan and hold your enterprise accountable. If you do not reach your marketing goals, reevaluate your technique and adjust accordingly.

Event marketing is a smart option for social enterprises. Events are the best way to reach your community in a powerful way. Consider planning an event marketing campaign to bolster your social enterprise. Valoso is your go-to partner for all your event marketing and video production needs.

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How to Write a Business Plan for your Social Enterprise

Big Issue Invest Regional Investment Manager, Natalia Fernandez shares her insight about how to get started with a business plan for your social enterprise

Often when we receive a request for investment we will ask the prospective investee to share their business plan.  This is not a regulatory requirement, so why do we ask for it?  It’s because your business plan tells us that you are thinking about where the organisation is headed, and this is a crucial factor  if we are to consider making an investment. But more practically, how do you write a business plan for your social enterprise? This blog aims to outline that for you and your coworkers.

What do I include in my business plan?

Some key information you should provide in this plan:

• Your mission (statement) and details of the beneficiaries you work with or support
• The products and/or services you provide
• Your social impact
• The operational plan, ie what are your strategic goals
• Your plan for growth, if applicable
• Your strategy for driving the market forward (with cost implications)
• A competitive analysis to demonstrate that you know who your competitors are and how they affect your business
• The business structure, including the management team and the board of directors/trustees.

Some plans will go into a lot of detail and start with an executive summary, this is welcome but not essential for us.  Other plans include financial information with spread sheets and timelines – these are always welcome.  If you include these make sure they are reader friendly. Remember to explain the assumptions behind your financials.

We understand that the length of your business plan and the level of detail you provide will vary dependent on the size of the organisation, the depth of information you want to share and the template you might be working with.

What happens if my social enterprise evolves over time?

Finally, your plan is an evolving document, it will and should be updated because of changes in the business’ environment, trends or competition.  It can be considered as a guide or road map giving your organisation a clear sense of direction and purpose. Check what is required before you commence as this can be time consuming and your time is valuable.

If you would like more information, a guide even on best practise, read the link following link on 10 Tips to craft a Strong Business Plan.

For more insight follow Natalia on Twitter.

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Good company » growth studio, 7 steps to becoming a successful social entrepreneur.

Making a difference is at the heart of being a social entrepreneur, and these steps will help you succeed in your endeavor.

Social entrepreneurs are a big-hearted breed. They care deeply about more than earning a profit. They’re also passionate about making a difference.

For some, such as Yoobi founder Ido Leffler and TOMS founder Blake Mycoskie, that means donating a product to an individual in need for every product purchased. For others, such as Scholly co-founder Christopher Gray, that means helping low-income students find the scholarship money they need to make their college dreams come true.

To succeed as a social entrepreneur, as these inspiring change-makers have, you also need more than a great purpose-driven business idea. You need a step-by-step plan and the commitment to see it through, says C.J. Hayden, a San Francisco-based social entrepreneurship coach and founding board member of the San Francisco Bay Area Chapter of the Social Enterprise Alliance .

“If you feel called to make more of a difference in the world and want to make a living while doing it, you’ll need a clear roadmap for your journey,” Hayden, a social venture founder herself, said in an interview. “A specific set of directions to get your business from a flash of inspiration to off the ground is required.”

Here are seven practical, actionable steps that Hayden suggests carefully following to become a successful social entrepreneur — and to truly be the change you wish to see in the world:

Write a mission statement

“Start by deciding precisely who you want to serve and exactly where and how you want to serve them. Be equally clear about the problem you’d like to solve for this demographic through your business service or product.

Think about your natural talents, core competencies, professional skills and training, and access to needed resources. Ask yourself simple guiding questions like ‘What will I do?’ ‘How will I do it?’ ‘Who am I doing it for?’ and ‘What value will I provide?’ The answers to those questions will inform your mission statement.”

Additional resources:

• How to Change the World: Social Entrepreneurs and the Power of New Ideas , by David Bornstein
• The Power of Unreasonable People: How Social Entrepreneurs Create Markets That Change the World , by John Elkington and Pamela Hartigan

Research the field

“Learn more about the social business landscape you want to work in and see who the players are and how they’re changing the world. Don’t reinvent the wheel. If a social entrepreneur out there is already doing exactly what you want to do, use that as inspiration and fuel to come up with your own distinctly different purpose-driven offering.

Google is your friend here in finding those who you might consider competitors or collaborators. Also, if you were someone who wanted to engage with a business offering that you want to offer, what would he or she search the web for? What specific keyword search terms would he or she use? See yourself as your ideal customer or beneficiary and search online through that lens.

You’ll also want to research trade associations specific to social entrepreneurship. The Social Enterprise Alliance , which has 16 chapters throughout the U.S., is a great first resource to reach out to. See who the members of this group are and what types of social enterprises they’re operating.

Further honing in, research trade associations geared toward your particular potential offering. For example, if you aim to provide office supplies using the popular one-for-one donations model, you’ll want to reach out to the National Office Products Alliance . See what the people there are teaching their members and the topics they’re talking about at meetings and conferences. This will help you get the pulse of what’s going on in the field you hope to enter.”

Additional resource:

• List of industry trade groups in the U.S.

Conceptualize your unique offering

“How can you offer something different than what others are already offering? The more grounding and granularity you have in what you want to do and how you will do it — ideally in ways that have not been done before — the more unique your social enterprise will be.

A helpful exercise here is to grab a pad of Post-It notes and to put on each note a word that is directly related to what you’re trying to accomplish with your social enterprise. Then stick the notes on walls or windows where you can easily see them and move them around in different combinations.

Over several days or weeks, continue to adjust your sticky notes, keeping in mind what you want to achieve and who you want to help, plus how you can do all of that uniquely, as only you can within your own specific social niche.

Or, if you can’t be entirely different from others already in the field you’re venturing into, think about ways you can add value to their efforts, perhaps collaboratively.”

• From Idea to Concept: The 3 Stage Business Plan for Aspiring Entrepreneurs , by John Endris

Reach out to team members for feedback and support

“What I mean by ‘team member’ is not necessarily someone who is going to work with you and for you, either as a business partner or an employee. Rather, it's someone who will be a steadfast supporter of what you’re trying to accomplish through your purpose-driven venture. Someone who is on your team, rooting for you.

To gather outside support, look to people already in your life and career who you consider to be trusted mentors and advisors. Or, they may be some of the competitors and collaborators you came across when researching the field, or members of relevant trade associations that you looked into. They could also simply be like-minded souls who want to make a difference, too, or already have.

Team members are people you can freely, openly bounce ideas off of and seek feedback and advice from. People who have been in your shoes before who can help guide you to success, ideally opening up their networks and resource pools along the way to propel you forward.

Present your supporters and mentors with your mission statement, and simply see what they think about it. You’ll have to have a thick skin when doing this because some may provide very strong corrective criticism. Remember that your team members likely have good intentions and want to see you succeed.”

• SCORE free small business mentorship services
• Social Impact International's mentorship network

Develop your business model

“A business model is a roadmap for how your enterprise is going to make money. Think about just how far you want your services and/or products to reach. Are you going to be satisfied with serving and assisting just the number of customers that you yourself can serve locally as one person? Or are you going to need to expand and hire in order to make a bigger impact?

Decide and document exactly how much money you want or need for this social enterprise to bring in order to support your mission, pay for itself, pay you, and anyone you might hire, and to perhaps eventually expand. What specific type of business model will lead to the earnings you require and desire?

Also ask yourself if the beneficiaries of your enterprise’s goals will pay for your enterprise themselves, or are you going to have one group of people pay for your products and then have another group of people be beneficiaries? For example, the one-for-one model of TOMS Shoes has one group of people — consumers — paying for the shoes and individuals in need are the beneficiaries, which is a very common social business model.

An example of a social enterprise where the beneficiaries themselves pay for products or services is micro-lending ventures . These increasingly popular business model structures involve making microfinance loans to people who pay interest. The interest collected from them funds the repayment of the loans and provides profits, as well as funding for additional loans to be made.

Once you settle on which type of social enterprise business model fits your business concept best — and there are many to choose from — consider putting your chosen model forth in a local social entrepreneurship pitch competition, with the goal of refining it as much as possible.”

• Business Model Generation: A Handbook For Visionaries, Game Changers and Challengers , by Alexander Osterwalder and Yves Pigneur
• Power to the People: How to Create a Profitable Social Enterprise , article by bplans.com
• Global Social Venture Competition

Identify initial funding sources

“This is where you’ll want to do your homework to find out where you’ll source seed funding from. Where will you obtain the funding you need to launch and what will be required to get it?

Will you seek a traditional business loan or can you afford to self-finance? Will you look to friends and family for loans or reach out to angel investors and venture capitalists?

What about perhaps crowdfunding your social enterprise through Indiegogo [as Lisa Curtis did to get her global poverty-fighting superfood startup Kuli Kuli, Inc. off the ground]? Crowdfunding is a particularly wise move if you already enjoy some early success as a startup social venture, and have a large mailing list or e-newsletter subscriber base you can broadcast your crowdfunding campaigns to. If you don’t have broad target demographic reach or a significant social following, crowdfunding might only produce very small amounts of funding and may not be worth the time investment on your part.

One of the best funding options specifically for social enterprises are impact investing groups, which exclusively fund purpose-driven companies. The aforementioned Social Venture Network is a great place to connect with investors that fall in this growing category.

As with any kind of outside investing, you’ll want to be cautious that the investors you work with are 100 percent behind your social mission, and not just investing in order to get the highest return possible.”

• The Art of Startup Fundraising: Pitching Investors, Negotiating the Deal, and Everything Else Entrepreneurs Need to Know , by Alejandro Cremades and Barbara Corcoran
• The Global Impact Investing Network
• Investopedia’s Top 5 Impact Investing Firms
• RSF Social Finance

Write an action plan (and stick to it)

“An action plan — not to be confused with a business plan — very specifically lays out the to-do tasks and action items you need to commit to and by when. It will include the exact date you want to launch your social venture and how long it will take you to get there, working backward from that date.

Your action plan is your master to-do list, it’s your schedule, it’s your calendar. Build it around your annual, monthly, weekly, daily and even hourly entrepreneurial goals.

Particularly when you’re starting up from scratch and you don’t have outside accountability to anyone, carefully creating an action plan — and meticulously following it — is absolutely essential to staying on track. When you do, you can transform your dreams of changing the world into reality.”

• C.J. Hayden’s Life In a Notebook Planning System
• American Express’s 9 Essential Action Items For Every New Entrepreneur

CO— aims to bring you inspiration from leading respected experts. However, before making any business decision, you should consult a professional who can advise you based on your individual situation.

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• Small Business
• How to Start a Business

How to Start a Business: A Comprehensive Guide and Essential Steps

Building an effective business launch plan

• Search Search Please fill out this field.

Conducting Market Research

Crafting a business plan, reviewing funding options, understanding legal requirements, implementing marketing strategies, the bottom line.

• How to Start a Business: A Comprehensive Guide and Essential Steps CURRENT ARTICLE
• How to Do Market Research, Types, and Example
• Marketing Strategy: What It Is, How It Works, How To Create One
• Marketing in Business: Strategies and Types Explained
• What Is a Marketing Plan? Types and How to Write One
• Business Development: Definition, Strategies, Steps & Skills
• Business Plan: What It Is, What's Included, and How to Write One
• Small Business Development Center (SBDC): Meaning, Types, Impact
• How to Write a Business Plan for a Loan
• Business Startup Costs: It’s in the Details
• Startup Capital Definition, Types, and Risks
• Bootstrapping Definition, Strategies, and Pros/Cons
• Crowdfunding: What It Is, How It Works, and Popular Websites
• Starting a Business with No Money: How to Begin
• A Comprehensive Guide to Establishing Business Credit
• Equity Financing: What It Is, How It Works, Pros and Cons
• Best Startup Business Loans
• Sole Proprietorship: What It Is, Pros & Cons, and Differences From an LLC
• Partnership: Definition, How It Works, Taxation, and Types
• What is an LLC? Limited Liability Company Structure and Benefits Defined
• Corporation: What It Is and How to Form One
• Starting a Small Business: Your Complete How-to Guide
• Starting an Online Business: A Step-by-Step Guide
• How to Start Your Own Bookkeeping Business: Essential Tips
• How to Start a Successful Dropshipping Business: A Comprehensive Guide

Starting a business in the United States involves a number of different steps spanning legal considerations, market research, creating a business plan, securing funding, and developing a marketing strategy. It also requires decisions about a business’ location, structure, name, taxation, and registration. Here are the key steps involved in starting a business, as well as important aspects of the process for entrepreneurs to consider.

Key Takeaways

• Entrepreneurs should start by conducting market research to understand their industry space, competition, and target customers.
• The next step is to write a comprehensive business plan, outlining the company’s structure, vision, and strategy.
• Securing funding in the form of grants, loans, venture capital, and/or crowdfunded money is crucial if you’re not self-funding.
• When choosing a venue, be aware of local regulations and requirements.
• Design your business structure with an eye to legal aspects, such as taxation and registration.
• Make a strategic marketing plan that addresses the specifics of the business, industry, and target market.

Before starting a business, entrepreneurs should conduct market research to determine their target audience, competition, and market trends. The U.S. Small Business Administration (SBA) breaks down common market considerations as follows:

• Demand : Is there a need for this product or service?
• Market size : How many people might be interested?
• Economic indicators : What are the income, employment rate, and spending habits of potential customers?
• Location : Are the target market and business well situated for each other?
• Competition : What is the market saturation ? Who and how many are you going up against?
• Pricing : What might a customer be willing to pay?

Market research should also include an analysis of market opportunities, barriers to market entry, and industry trends, as well as the competition’s strengths, weaknesses, and market share .

There are various methods for conducting market research, and these will vary depending on the nature of the industry and potential business. Data can come from a variety of places, including statistical agencies, economic and financial institutions, and industry sources, as well as direct consumer research through focus groups, interviews, surveys, and questionnaires.

A comprehensive business plan is like a blueprint. It lays the foundation for business development and affects decision-making, day-to-day operations, and growth. Potential investors or partners may want to review and assess it in advance of agreeing to work together. Financial institutions often request business plans as part of an application for a loan or other forms of capital. 

Business plans will differ according to the needs and nature of the company and should only include what makes sense for the business in question. As such, they can vary in length and structure. They can generally be divided into two formats: traditional and lean start-up. The latter is less common and more useful for simple businesses or those that expect to rework their traditional business plan frequently. It provides a vivid snapshot of the company through a small number of elements.

The process of funding a business depends on its needs and the vision and financial situation of its owner.  The first step is to calculate the start-up costs . Identify a list of expenses and put a dollar amount to each of them through research and requesting quotes. The SBA has a start-up costs calculator for small businesses that includes common types of business expenses.  

The next step is to determine how to get the money. Common methods include:

• Self-funding , also known as “ bootstrapping ”
• Finding investors willing to contribute to your venture capital
• Raising money online by crowdfunding
• Securing a business loan from a bank, an online lender, or a credit union
• Winning a business grant from a donor, usually a government, foundation, charity, or corporation

Different methods suit different businesses, and it’s important to consider the obligations associated with any avenue of funding. For example, investors generally want a degree of control for their money, while self-funding puts business owners fully in charge. Of course, investors also mitigate risk; self-funding does not.

Availability is another consideration. Loans are easier to get than grants, which don’t have to be paid back. Additionally, the federal government doesn’t provide grants for the purposes of starting or growing a business, although private organizations may. However, the SBA does guarantee several categories of loans , accessing capital that may not be available through traditional lenders. No matter the funding method(s), it’s essential to detail how the money will be used and lay out a future financial plan for the business, including sales projections and loan repayments . 

Businesses operating in the U.S. are legally subject to regulations at the local, county, state, and federal level involving taxation, business IDs, registrations, and permits.

Choosing a Business Location

Where a business operates will dictate such things as taxes, zoning laws (for brick-and-mortar locations), licenses, and permits. Other considerations when choosing a location might include:

• Human factors : These include target audience and the preferences of business owners and partners regarding convenience, knowledge of the area, and commuting distance.
• Regulations : Government at every level will assert its authority.
• Regionally specific expenses : Examples are average salaries (including required minimum wages), property or rental prices, insurance rates, utilities, and government fees and licensing.
• The tax and financial environment : Tax types include income, sales, corporate, and property, as well as tax credits; available investment incentives and loan programs may also be geographically determined.

Picking a Business Structure

The structure of a business should reflect the desired number of owners, liability characteristics, and tax status. Because these have legal and tax compliance implications , it’s important to understand them fully. If necessary, consult a business counselor, a lawyer, and/or an accountant.

Common business structures include:

• Sole proprietorship : A sole proprietorship is an unincorporated business that has just one owner, who pays personal income tax on its profits.
• Partnership : Partnership options include a limited partnership (LP) and a limited liability partnership (LLP) .
• Limited liability company (LLC) : An LLC protects its owners from personal responsibility for the company’s debts and liabilities.
• Corporation : The different types of corporations include C corp , S corp , B corp , closed corporation , and nonprofit .

Getting a Tax ID Number

A tax ID number is the equivalent of a Social Security number for a business. Whether or not a state and/or federal tax ID number is required will depend on the nature of the business and the location in which it’s registered.

A federal tax ID, also known as an employer identification number (EIN) , is required if a business:

• Operates as a corporation or partnership
• Pays federal taxes
• Has employees
• Files employment, excise, alcohol, tobacco, or firearms tax returns
• Has a Keogh plan
• Withholds taxes on non-wage income to nonresident aliens
• Is involved with certain types of organizations, including trusts, estates, real estate mortgage investment conduits, nonprofits, farmers’ cooperatives, and plan administrators

An EIN can also be useful if you want to open a business bank account, offer an employer-sponsored retirement plan, or apply for federal business licenses and permits. You can get one online from the Internal Revenue Service (IRS) . State websites will do the same for a state tax ID.

Registering a Business

How you register a business will depend on its location, nature, size, and business structure.  For example, a small business may not require any steps beyond registering its business name with local and state governments, and business owners whose business name is their own legal name might not need to register at all.

That said, registration can provide personal liability protection, tax-exempt status, and trademark protection, so it can be beneficial even if it’s not strictly required. Overall registration requirements, costs, and documentation will vary depending on the governing jurisdictions and business structure.  

Most LLCs, corporations, partnerships, and nonprofits are required to register at the state level and will need a registered agent to file on their behalf. Determining which state to register with can depend on factors such as:

• Whether the business has a physical presence in the state
• If the business often conducts in-person client meetings in the state
• If a large portion of business revenue comes from the state
• Whether the business has employees working in the state

If a business operates in more than one state, it may need to file for foreign qualification in other states in which it conducts business. In this case the business would register in the state in which it was formed (this would be considered the domestic state) and file for foreign qualification in any additional states.

Obtaining Permits

Filing for the applicable government licenses and permits will depend on the industry and nature of the business and might include submitting an application to a federal agency, state, county, and/or city. The SBA lists federally regulated business activities alongside the corresponding license-issuing agency, while state, county, and city regulations can be found on the official government websites for each region.

Every business should have a marketing plan that outlines an overall strategy and the day-to-day tactics used to execute it. A successful marketing plan will lay out tactics for how to connect with customers and convince them to buy what the company is selling. 

Marketing plans will vary according to the specifics of the industry, target market, and business, but they should aim to include descriptions of and strategies for the following:

• A target customer : Including market size, demographics, traits, and relevant trends
• Value propositions or business differentiators : An overview of the company’s competitive advantage with regard to employees, certifications, and offerings
• A sales and marketing plan : Including methods, channels, and a customer’s journey through interacting with the business
• Goals : Should cover different aspects of the marketing and sales strategy, such as social media follower growth, public relations opportunities, and sales targets
• An execution plan : Should detail tactics and break down higher-level goals into specific actions
• A budget : Detailing how much different marketing projects and activities will cost

How Much Does It Cost to Start a Business?

Business start-up costs will vary depending on the industry, business activity, and product or service offered. Home-based online businesses will usually cost less than those that require an office setting to meet with customers. The estimated cost can be calculated by first identifying a list of expenses and then researching and requesting quotes for each one. Use the SBA’s start-up costs calculator for common types of expenses associated with starting a small business.

What Should I Do Before Starting a Business?

Entrepreneurs seeking to start their own business should fully research and understand all the legal and funding considerations involved, conduct market research, and create marketing and business plans. They will also need to secure any necessary permits, licenses, funding, and business bank accounts.

What Types of Funding Are Available to Start a Business?

Start-up capital can come in the form of loans, grants, crowdfunding, venture capital, or self-funding. Note that the federal government does not provide grant funding for the purposes of starting a business, although some private sources do.

Do You Need to Write a Business Plan?

Business plans are comprehensive documents that lay out the most important information about a business. They reference its growth, development, and decision-making processes, and financial institutions and potential investors and partners generally request to review them in advance of agreeing to provide funding or to collaborate.

Starting a business is no easy feat, but research and preparation can help smooth the way. Having a firm understanding of your target market, competition, industry, goals, company structure, funding requirements, legal regulations, and marketing strategy, as well as conducting research and consulting experts where necessary, are all things that entrepreneurs can do to set themselves up for success.

U.S. Small Business Administration. “ Market Research and Competitive Analysis .”

U.S. Small Business Administration. “ Write Your Business Plan .”

U.S. Small Business Administration. " Calculate Your Startup Costs ."

U.S. Small Business Administration. “ Fund Your Business .”

U.S. Small Business Administration. “ Grants .”

U.S. Small Business Administration. “ Loans .”

U.S. Small Business Administration. “ Pick Your Business Location .”

U.S. Small Business Administration. “ Choose a Business Structure .”

Internal Revenue Service. “ Do You Need an EIN? ”

U.S. Small Business Administration. “ Get Federal and State Tax ID Numbers .”

U.S. Small Business Administration. “ Register Your Business .”

U.S. Small Business Administration. “ Apply for Licenses and Permits .”

U.S. Small Business Administration. “ Marketing and Sales .”

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How to Create a Social Media Marketing Strategy in 9 Easy Steps [Free Template]

Creating your social media marketing strategy doesn’t need to be painful. Create an effective plan for your business in 9 simple steps.

A social media marketing strategy is a summary of everything you plan to do and hope to achieve on social media. It guides your actions and lets you know whether you’re succeeding or failing.

The more specific your plan is, the more effective it will be. Keep it concise. Don’t make it so lofty and broad that it’s unattainable or impossible to measure.

In this post, we’ll walk you through a nine-step plan to create a winning social media strategy of your own. We’ve even got expert insights from Amanda Wood, Hootsuite’s Senior Manager of Social Marketing.

How to create a social media strategy:

Bonus: Get a free social media strategy template   to quickly and easily plan your own strategy. Also use it to track results and present the plan to your boss, teammates, and clients.

What is a social media marketing strategy?

A social media strategy is a document outlining your social media goals, the tactics you will use to achieve them and the metrics you will track to measure your progress.

Your social media marketing strategy should also list all of your existing and planned social media accounts along with goals specific to each platform you’re active on. These goals should align with your business’s larger digital marketing strategy.

Finally, a good social media plan should define the roles and responsibilities within your team and outline your reporting cadence.

Create. Schedule. Publish. Engage. Measure. Win.

Creating your own social media marketing strategy (video guide)

No time to read the whole article? Let Amanda, Hootsuite’s own Senior Manager of Social Media Marketing, guide you through our free social media marketing strategy template in less than 10 minutes:

How to create a social media marketing strategy in 9 steps

Step 1. choose goals that align to business objectives, set s.m.a.r.t. goals.

The first step to creating a winning social media strategy is to establish clear objectives and goals. Without goals, you have no way to measure success and return on investment (ROI) .

Each of your social media marketing goals should be SMART : s pecific, m easurable, a ttainable, r elevant and t ime-bound.

Psst: Need help getting started? We’ve got social strategy guides for small businesses , financial services , government , higher education , healthcare , real estate , law firms , and non-profits .

Oh, and if you need examples of smart social media goals , we’ve got you covered there too.

Once you’ve decided on your goals, track them in a social media strategy doc — grab our free template if you don’t have one already.

Track meaningful metrics

Vanity metrics like number of followers and likes are easy to track, but it’s hard to prove their real value. Instead, focus on things like engagement, click-through, and conversion rates.

For inspiration, take a look at these 19 essential social media metrics .

You may want to track different goals for different social media networks, or even different uses for each network.

For example, if you use LinkedIn to drive traffic to your website, you would measure click-throughs. If Instagram is for brand awareness, you might track the number of Instagram Story views. And if you advertise on Facebook, cost-per-click (CPC) is a common success metric.

Social media goals should align with your overall marketing objectives. This makes it easier to show the value of your work and secure buy-in from your boss.

Start developing a successful social media marketing plan by writing down at least three goals for social media.

“ It’s easy to get overwhelmed by deciding what to post and which metrics to track, but you need to focus on what you want to get out of social media to begin with,” says Amanda Wood, Hootsuite’s Senior Manager of Social Marketing. “Don’t just start posting and tracking everything: match your goals to your business, and your metrics to your goals.”

Step 2. Learn everything you can about your audience

Get to know your fans, followers, and customers as real people with real wants and needs, and you will know how to target and engage them on social media.

When it comes to your ideal customer, you should know things like:

• Average income
• Typical job title or industry

Here’s a simple guide and template for creating audience/buyer personas .

Don’t forget to document this information in your strategy doc!

Social media analytics can also provide a ton of valuable information about who your followers are, where they live, and how they interact with your brand on social media. These insights allow you to refine your strategy and better target your audience.

Jugnoo, an Uber-like service for auto-rickshaws in India, used Facebook Analytics to learn that 90% of their users who referred other customers were between 18- and 34-years-old, and 65% of that group was using Android. They used that information to target their ads, resulting in a 40% lower cost per referral.

Check out our guide to using social media analytics and the tools you need to track them .

Step 3. Get to know your competition

Odds are your competitors are already using social media, and that means you can learn from what they’re doing.

Conduct a competitive analysis

A competitive analysis allows you to understand who the competition is and what they’re doing well (and not so well). You’ll get a good sense of what’s expected in your industry, which will help you set social media targets of your own.

It will also help you spot opportunities and weaknesses you can document in your social strategy doc.

Maybe one of your competitors is dominant on Facebook, for example, but has put little effort into X (Twitter) or Instagram. You might want to focus on the social media platforms where your audience is underserved, rather than trying to win fans away from a dominant player.

Use social media listening

Social listening is another way to keep an eye on your competitors.

Do searches of the competition’s company name, account handles, and other relevant keywords on social media. Find out what they’re sharing and what other people are saying about them. If they’re using influencer marketing, how much engagement do those campaigns earn them?

Pro tip : Use Hootsuite Streams to monitor relevant keywords, hashtags and accounts in real-time.

Try Hootsuite for free. You can cancel anytime.

As you track, you may notice shifts in how your competitors and industry leaders are using social media. You may come across new, exciting trends. You might even spot specific social content or a campaign that really hits the mark—or totally bombs.

Use this kind of intel to optimize and inform your own social media marketing strategy.

Just don’t go overboard on the spy tactics, Amanda advises. “ Make sure you aren’t ALWAYS comparing yourself to the competition — it can be a distraction. I’d say checking in on a monthly basis is healthy. Otherwise, focus on your own strategy and results.”

Step 4. Do a social media audit

If you’re already using social media, take stock of your efforts so far. Ask yourself the following questions:

• What’s working, and what’s not?
• Who is engaging with you?
• What are your most valuable partnerships?
• Which networks does your target audience use?
• How does your social media presence compare to the competition?

Once you collect that information, you’ll be ready to start thinking about ways to improve.

We’ve created an easy-to-follow social media audit guide and template to walk you through each step of this process.

Your audit should give you a clear picture of what purpose each of your social accounts serves. If the purpose of an account isn’t clear, think about whether it’s worth keeping.

To help you decide, ask yourself the following questions:

• Is my audience here?
• If so, how are they using this platform?
• Can I use this account to help achieve my goals?

Asking these tough questions will keep your social media strategy focused.

Look for impostor accounts

During the audit, you may discover fake accounts using your business name or the names of your products.

These imposters can be harmful to your brand—never mind that they’re capturing followers that should be yours.

You may want to get your accounts verified too to ensure your fans know they are dealing with the real you.

Here’s how to get verified on:

• X (Twitter)

Step 5. Set up accounts and improve profiles

Decide which networks to use.

As you decide which social networks to use, you will also need to define your strategy for each.

Benefit Cosmetics’ social media manager, Angela Purcaro, told eMarketer : “For our makeup tutorials … we’re all about Snapchat and Instagram Stories. [X], on the other hand, is designated for customer service.”

Hootsuite’s own social team even designates different purposes for formats within networks. On Instagram, for example, they use the feed to post high-quality educational infographics and product announcements and Stories to cover live events or quick social media updates.

View this post on Instagram A post shared by Hootsuite 🦉 (@hootsuite)

Pro tip : Write out a mission statement for each network. A one-sentence declaration to keep you focused on a specific goal.

Example: “We will use X for customer support to keep email and call volumes down.”

Or: “We will use LinkedIn for promoting and sharing our company culture to help with recruitment and employee advocacy.”

One more: “We will use Instagram to highlight new products and repost quality content from influencers.”

If you can’t create a solid mission statement for a particular social media channel, you may want to ask yourself if it’s worth it.

Note : While larger businesses can and do tackle every platform, small businesses may not be able to — and that’s ok! Prioritize social platforms that will have the most impact on your business and make sure your marketing team has the resources to handle content for those networks. If you need help focusing your efforts, check out our 18-minute social media plan .

Set up your profiles

Once you’ve decided which networks to focus on, it’s time to create your profiles. Or improve existing ones so they align with your strategy.

• Make sure you fill out all profile fields
• Include keywords people would use to search for your business
• Use consistent branding (logos, images, etc.) across networks so your profiles are easily recognizable

Pro tip : Use high-quality images that follow the recommended dimensions for each network. Check out our always-up-to-date social media image size cheat sheet for quick reference.

We’ve also got step-by-step guides for each network to walk you through the process:

• Create a Facebook business page
• Create an Instagram business account
• Create a TikTok account
• Create a X (Twitter) business account
• Create a Snapchat account
• Create a LinkedIn Company Page
• Create a Pinterest business account
• Create a YouTube channel

Don’t let this list overwhelm you. Remember, it’s better to use fewer channels well than to stretch yourself thin trying to maintain a presence on every network.

Optimize your profiles (and content) for search

Never heard of social SEO ? It’s time to learn.

44% of Gen Z consumers use social platforms to research their purchase decisions, which means it’s extra critical that your channels are optimized for social search.

That means making sure your profile names are clear and descriptive, you’re including relevant hashtags and keywords in your bio and on every post, and you’re using features like alt text and captions to include your target keywords as naturally as possible.

Step 6. Find inspiration

While it’s important that your brand be unique, you can still draw inspiration from other businesses that are great on social.

“ I consider it my job to stay active on social: to know what’s trending, which campaigns are winning, what’s new with the platforms, who’s going above and beyond,” says Amanda. “This might be the most fun step for you, or the hardest one, but it’s just as crucial as the rest of them.”

Social media success stories

You can usually find these on the business section of the social network’s website. ( Here’s Facebook’s , for example.)

Case studies can offer valuable insights that you can apply to your own social media plan.

Award-winning accounts and campaigns

You could also check out the winners of The Facebook Awards or The Shorty Awards for examples of brands that are at the top of their social media game.

For learning and a laugh, check out Fridge-Worthy, Hootsuite’s bi-weekly awards show highlighting brands doing smart and clever things on social media.

Your favorite brands on social media

Who do you enjoy following on social media? What do they do that compels people to engage and share their content?

National Geographic, for example, is one of the best on Instagram, combining stunning visuals with compelling captions.

View this post on Instagram A post shared by National Geographic (@natgeo)

Then there’s Shopify. The ecommerce brand uses Facebook to sell themselves by showcasing customer stories and case studies.

And Lush Cosmetics is a great example of superior customer service on X. They use their 280 characters to answer questions and solve problems in an extremely charming and on-brand way.

Source: lushcosmetics on X

Notice that each of these accounts has a consistent voice, tone, and style. That’s key to letting people know what to expect from your feed. That is, why should they follow you? What’s in it for them?

Consistency also helps keep your content on-brand even if you have multiple people on your social media team.

For more on this, read our guide on establishing a compelling brand voice on social media .

Ask your followers

Consumers can also offer social media inspiration.

What are your target customers talking about online? What can you learn about their wants and needs?

If you have existing social channels, you could also ask your followers what they want from you. Just make sure that you follow through and deliver what they ask for.

Step 7. Create a social media content calendar

Sharing great content is essential, of course, but it’s equally important to have a plan in place for when you’ll share content to get the maximum impact.

Your social media content calendar also needs to account for the time you spend interacting with the audience (although you need to allow for some spontaneous engagement as well).

Set your posting schedule

Your social media content calendar lists the dates and times at which you will publish types of content on each channel. It’s the perfect place to plan all of your social media activities—from images, link sharing, and re-shares of user-generated content to blog posts and videos. It includes both your day-to-day posting and content for social media campaigns.

Your calendar also ensures your posts are spaced out appropriately and published at the best times to post .

Pro tip: You can plan your whole content calendar and get recommended best times to post on every network based on your past engagement rate, impressions, or link click data in Hootsuite.

Hootsuite’s Best Time to Publish feature

Determine the right content mix

Make sure your content strategy and calendar reflect the mission statement you’ve assigned to each social profile, so that everything you post is working to support your business goals.

(We know, it’s tempting to jump on every meme, but there should always be a strategy behind your social media marketing efforts!)

You might decide that:

• 50% of content will drive traffic back to your website
• 25% of content will be curated from other sources
• 20% of content will support lead-generation goals (newsletter sign-ups, ebook downloads, etc.)
• 5% of content will be about your company culture

Placing these different post types in your content calendar will ensure you maintain the right mix.

If you’re starting from scratch and you’re not sure what types of content to post, try the 80-20 rule :

• 80% of your posts should inform, educate, or entertain your audience
• 20% can directly promote your brand.

You could also try the social media content marketing rule of thirds :

• One-third of your content promotes your business, converts readers, and generates profit.
• One-third of your content shares ideas and stories from thought leaders in your industry or like-minded businesses.
• One-third of your content is personal interactions with your audience

Whatever you decide on, be sure to document it in your strategy doc.

Don’t post too much or too little

If you’re starting a social media marketing strategy from scratch, you may not have figured out how often to post to each network for maximum engagement yet.

Post too frequently and you risk annoying your audience. But, if you post too little, you risk looking like you’re not worth following.

Start with these posting frequency recommendations:

• Instagram (feed): 3-7 times per week
• TikTok: 3-5 times per week
• Facebook: 1-2 times per day
• X (Twitter): 1-5 times per day
• LinkedIn: 1-5 times per day

Pro tip : Once you have your social media content calendar planned out, use a scheduling tool to prepare messages in advance rather than updating constantly throughout the day.

We might be biased, but we think Hootsuite is the best social media management tool. You can schedule social media posts to every network and the intuitive calendar view gives you a full picture of all your social activity each week.

Try It Free

Step 8. Create compelling content

Remember those mission statements you created for each channel in Step 5? Well, it’s time to go a bit deeper, a.k.a. provide some examples of the type of content you’ll post to fulfill your mission on each network.

If you’re not sure what to post, here’s a long list of social media content ideas to get you started. Or (to make it even easier) you can use an AI tool like OwlyWriter to generate on-brand content in a flash.

The idea here is to:

• Keep your content aligned with the purpose of each network;
• Show other stakeholders (if applicable) what kind of content they can expect to see on each network.

This last point especially will help you avoid any tension when your colleagues want to know why you haven’t posted their case study/whitepaper/blog post to TikTok yet. It’s not in the strategy, Linda!

Ideally, you will generate content types that are both suited to the network and the purpose you’ve set out for that network.

For example, you wouldn’t want to waste time posting brand awareness tweets if you’ve designated X/Twitter for primarily customer support. And you wouldn’t want to post super polished corporate video ads to TikTok, as users expect to see short, unpolished videos on that platform.

It might take some testing over time to figure out which type of content works best on which type of network, so prepare to update this section frequently.

We won’t lie: content creation isn’t as easy as everyone not on the social team seems to think. But if you’re struggling, Amanda suggests going back to basics.

The first question to ask is: is there cohesion between your content types? Is your content providing value? Do you have a good mix of entertaining, or educational content? What does it offer that makes a person stop and spend time? Creating a few different content pillars or categories that encompass different aspects of storytelling for your brand, and what you can offer your audience is a good start.

This brings us to Step 9.

Step 9. Track performance and make adjustments

Your social media marketing strategy is a hugely important document for your business, and you can’t assume you’ll get it exactly right on the first try.

As you start to implement your plan and track your results, you may find that some strategies don’t work as well as you’d anticipated, while others are working even better than expected.

That’s why it’s important to document your progress along the way.

Look at performance metrics

In addition to the analytics within each social network (see Step 2), you can use UTM parameters to track social visitors as they move through your website, so you can see exactly which social posts drive the most traffic to your website.

Benchmark your results

You’ve got your numbers, but how do they stack up to the competition in your industry? Industry benchmarks are a great way to evaluate your performance against other businesses in your category.

If you’ve got Hootsuite Analytics , you can use our built-in social media benchmarking tool to compare the performance of your social accounts against the average of brands in your industry with just a couple of clicks.

You can set up custom timeframes, switch between networks — Instagram, Facebook, X (Twitter), LinkedIn, and TikTok — and look up benchmarks for metrics like followers, audience growth rate, engagement rate, clicks, shares, and much more.

You’ll also find resources to improve your performance  right in the summary section:

Re-evaluate, test, and do it all again

Once this data starts coming in, use it to re-evaluate your strategy regularly. You can also use this information to test different posts, social marketing campaigns, and strategies against one another. Constant testing allows you to understand what works and what doesn’t, so you can refine your social media marketing strategy in real time.

You’ll want to check the performance of all your channels at least once a week and get to know the basics of social media reporting so you can track your growth over time.

Pro tip: If you use Hootsuite, you can review the performance of all your posts on every network in one place. Once you get the hang of checking your analytics, you may even want to customize different reports to show specific metrics over a variety of different time periods.

Surveys can also be a great way to find out how well your social media strategy is working. Ask your followers, email list, and website visitors whether you’re meeting their needs and expectations, and what they’d like to see more of. Then make sure to deliver on what they tell you.

Finalizing your social media strategy

Spoiler alert: nothing is final.

Social media moves fast. New networks emerge, others go through demographic shifts.

Your business will go through periods of change as well.

All of this means that your social media marketing strategy should be a living document that you review and adjust as needed. Refer to it often to stay on track, but don’t be afraid to make changes so that it better reflects new goals, tools, or plans.

When you update your social strategy, make sure to watch our 5-step video on how to updating your social media strategy for 2024:

Social media strategy template

Ready to start documenting? Grab your free social media strategy template below!

What’s next? When you’re ready to put your plan into action, we’re here to help…

Save time managing your social media marketing strategy with Hootsuite. From a single dashboard you can easily:

• Plan, create, and schedule posts to every network
• Track relevant keywords, topics, and accounts
• Stay on top of engagement with a universal inbox
• Get easy-to-understand performance reports and improve your strategy as needed

Try Hootsuite for Free

With files from Shannon Tien .

Do it better with Hootsuite , the all-in-one social media tool. Stay on top of things, grow, and beat the competition.

Become a better social marketer.

Get expert social media advice delivered straight to your inbox.

Christina Newberry is an award-winning writer and editor whose greatest passions include food, travel, urban gardening, and the Oxford comma—not necessarily in that order.

Amanda Wood is a senior social marketing professional who combines analytical and creative thinking to build brands.

As head of social at Hootsuite, Amanda oversees the global social strategy encompassing organic and paid social on Instagram, Facebook, Twitter, TikTok, and LinkedIn, a social engagement and listening strategy, and an employee advocacy program.

As the leader of a high-performing social team, she has extensive experience collaborating with creatives to bring campaigns to life on social and drive business results.

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Managing Happiness

Happiness is within your control. Write your own ending.

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Harvard Business School

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What you'll learn.

Explore diverse definitions of happiness and understand its function in everyday life

Learn how genetic, social, and economic influences impact your happiness

Apply the science of the mind, body, and community to manage emotions and behaviors for greater happiness

Develop a happiness portfolio focused on your deepest goals and desires

Recognize how success and achievement impact short versus long-term happiness

Write your ending — build happiness strategies for your work and life at any age or stage

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What is happiness? What makes you happy?’ Can you get happier through study and effort? 

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Led by Harvard professor, author, social scientist, and former classical musician Arthur Brooks, this course will introduce cutting-edge survey tools, the best research, and trends in social science, positive psychology, neuroscience, and philosophy to help learners unlock the strategies to create a more purposeful life, full of long-lasting enjoyment and satisfaction. Managing Happiness uses philosophical and technical insights to challenge your assumptions about happiness — helping you break bad habits that hold you back and build good ones you can use for the rest of your life.

Happiness is a core competency for those that want to be in charge of their lives — both personally and professionally. The concepts learned in this course will lead to enduring improvements and lifelong learning. At the end of the course, you will take away key concepts and actionable insights to apply to your daily routines. People around you will notice the difference.

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• Unity Runtime Fee
• Changes to Unity Plans
• Unity Personal
• New value included

The Unity Runtime Fee

The Unity Runtime Fee will only apply to certain games created with Unity Pro and Unity Enterprise. If you’re on a Unity Personal or Unity Plus plan, the Runtime Fee does not apply.

Games created with currently supported Unity versions will not be impacted by the fee. The Runtime Fee is only relevant to games created with, or upgraded to, Unity 6, the next Long Term Support (LTS) version to be released in 2024. For those games, the fee applies only after a game has crossed two thresholds:

• $1,000,000 (USD) in gross revenue (trailing 12 months), AND
• 1,000,000 initial engagements.

If your game crosses both thresholds, you will be charged whichever amount is lower:

• 2.5% of your game’s monthly gross revenue, OR
• The Runtime Fee based on monthly initial engagements.

The Unity Personal plan remains free and the Runtime Fee does not apply to this plan. Starting with Unity 6, we will increase the revenue limit from $100,000 to $200,000 (USD), and make the Made with Unity splash screen optional.

The Runtime Fee does not apply to games created with any currently supported Unity version. It only applies to games created with or upgraded to Unity 6, the next LTS version to be released in 2024.

We will make sure that you can stay on the terms applicable for the version of Unity you are using as long as you keep using that version.

On a monthly basis, you have a choice of the lesser of 2.5% revenue share or the calculated fee based on unique initial engagements per game. Both your initial engagements and your revenue are self-reported.

Frequently asked questions

Below are answers to some of your top questions about the Runtime Fee and Unity plans.

What versions of Unity does the Runtime Fee apply to?

How do i know if the runtime fee applies to my game, will the fee apply if i started creating a game with an earlier version of unity, but ship it with unity 6 or later releases, what about tech stream 2023.1 and 2023.2, how is the unity runtime fee calculated, how does unity define an “initial engagement” for the runtime fee policy, when do my revenue and initial engagements start counting toward the runtime fee thresholds, how does unity expect me to measure the number of initial engagements for my game, do i have to self-report revenue or initial engagements monthly or quarterly, does installing the same game on multiple devices count towards the unity runtime fee, does installing and reinstalling a game count as two separate initial engagements, are games distributed through subscription services, streaming services, or as webgl applications, required to pay the runtime fee, for some of my distribution channels, i do not receive data that i can use as an accurate estimate for initial engagements. how should i report these channels for calculation of the runtime fee, how do i report my data, can i get a discount or a custom deal on the unity runtime fee, who is charged the unity runtime fee, do i still need to pay for my unity subscription plan, how does unity estimate the runtime fee when i have not supplied data, how are nongaming applications impacted by the unity runtime fee, does the unity runtime phone home by default, for the runtime fee, what are group a and group b countries, how do i calculate the runtime fee, what’s the status of the editor terms on github, what are you changing in the terms, is the price increasing for unity pro and enterprise, what changes are being made to unity subscription plans, does the runtime fee apply to unity personal, if i’m on unity personal, will i have the option to customize the splash screen, is there still a revenue limit for eligibility to use unity personal, are there any other changes coming to unity personal, will the unity runtime fee apply to unity plus customers, what changes are coming to unity plus what happens to my existing unity plus plan, what is the latest date i can renew unity plus, what will happen to my unity plus subscription agreement after march 27, 2024, if i don’t upgrade to unity pro, with unity plus being discontinued, can i customize the unity splash screen without migrating to unity 6 or upgrading to unity pro, what is unity devops, what is unity asset manager, what is central administration.

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