• Customer service resume examples

Customer service

Customer service Resume examples

72 Customer service resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Customer service representative

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Created and maintained customer loyalty through excellent customer interactions.
  • Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
  • Welcomed new customers and transferred warm leads to sales department.
  • Participated in on-going training and development.
  • Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Customer service associate

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

  • Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
  • Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
  • Exhibits perseverance and ability to overcome unanticipated obstacles.

Front desk receptionist

Performed clerical duties for a prestigious law firm.

  • Answered phone calls and provided clear and straightforward information to callers.
  • Transferred phone calls to attorneys, paralegals, and medical clerks.
  • Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
  • Maintained a cordial disposition when greeting both clients and staff.
  • Distributed letters and packages delivered to office to the proper recipients.
  • Organized, cleaned, and maintained receptionist area.
  • Participated in staff meetings and kept records of minutes.
  • Issued name badges to law firm visitors.
  • Wrote memos for attorneys and paralegals to be distributed via email.

Medical receptionist

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

  • Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
  • Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
  • Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
  • Continuously demonstrated a top-performing team of office managers by recruiting and training.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Call center

Call center representative

Performed call center duties for an internet and phone service company.

  • Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
  • Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
  • Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
  • Addressed non-English speaking customers in their native languages.
  • Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
  • Reported to supervisor any difficulties in dealing with customers.

Call center agent

Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

  • Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
  • Provided remote assistance to clients to help them navigate the company website and new products.
  • Collaborated with other team leads within the department to improve customer service policies and quality.
  • Oversaw onboarding processes for new hires and ensured adherence to established standards.

IT help desk technician

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

  • Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
  • Diffused escalated customer situations while setting accurate expectations for issue resolution.
  • Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
  • Managed the overall customer call queue to ensure timely response to incoming customer calls.
  • Opened tickets and maintained documentation to track tickets through resolution.
  • Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

  • Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
  • Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
  • Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
  • Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
  • Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Customer service manager

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieved KPI’s and managed team performances to help them meet their KPI’s.
  • Managed and executed Shrink and Safety programs.

Worked as a customer relations manager for a mid-sized chain retail store.

  • Supervised and trained 60-70 junior employees.
  • Responsible for interviewing and hiring new talent to represent the store brand.
  • Greeted and interacted with customers while monitoring the store.
  • Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
  • Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
  • Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
  • Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
  • Represented the store brand at national conferences.

Objectives and summaries

Summary examples.

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

Objective examples

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

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Customer Service Resume [2024] - Examples & Guide

Background Image

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

  • An example of a finished customer service resume that works
  • How to write a customer service resume that’ll fill up your interview diary
  • How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

  • Barista Resume
  • Bartender Resume
  • Server Resume
  • Waiter Resume
  • Receptionist Resume
  • Cashier Resume
  • Event Planner Resume
  • Flight Attendant Resume
  • Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

  • Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
  • Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

  • Work Experience
  • Contact Information

To really make an impression, you can also add these optional sections:

  • Awards & Certification
  • Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

  • Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
  • Phone Number – Check each number carefully
  • Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
  • Location – City+Country
  • Optional - relevant social media
  • Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
  • Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

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How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

  • Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

  • Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

  • Position name
  • Company Name
  • Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

  • Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
  • Worked at the customer information desk for 10+ hour shifts
  • Welcomed 1000+ customers during store opening event
  • Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

  • Degree Type & Major
  • University/School Name
  • Years Studied
  • GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

  • No problem. Just mention your education to date

Should I include my high school education?

  • It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

  • For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

  • Computer Skills
  • Mathematical Skills
  • Product Knowledge
  • Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

  • Personable and friendly 
  • Endurance (long hours)
  • Conflict resolution 
  • Time management 
  • Team player
  • The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

  • Employee of the Year 2019 – XYZ Convenience 
  • Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

  • Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

cover letter structure

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

  • The position you’re applying for
  • Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

  • Why you chose this specific establishment
  • What you know about the establishment’s culture
  • How your skills will be beneficial to the establishment
  • If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

  • Conclude the main points of your letter
  • Thank the hiring manager for their time and the opportunity
  • End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

  • The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
  • Use an attention-grabbing resume summary or objective
  • In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
  • Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

  • Resume Keywords and How to Use Them
  • Should You Include a Photo on Your Resume in 2024?
  • The Best Strategy for Getting a Raise [+Examples]

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

  • What To Know About Writing A Job-Winning Customer Service Resume
  • The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

  • 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

  • Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
  • Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
  • Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
  • Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
  • Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
  • Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

  • Customer Service
  • Communication
  • Flexibility
  • Organization
  • Team Member
  • Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

Customer Service Skills To Include On Resume

  • Open a copy of your updated resume
  • Open a copy of your target job description
  • Head over to ResyMatch.io
  • Copy and paste your resume on the left and then do the same for the job description on the right
  • Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

  • A relevant section title that ties your experience to the role
  • An introductory bullet that summarizes your experience and high level value
  • A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
  • A closing “Extracurricular” bullet to round out your candidacy

Customer Service Resume Summary Example

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

Customer Service Resume Summary Example

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

The Anatomy Of A Highly Effective Resume Bullet

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

  • Head over to ResyBullet.io
  • Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
  • ResyBullet will score your resume bullet and show you exactly what you need to improve
  • You edit your bullet with the recommended changes and scan it again
  • Rinse and repeat until you get a score of 60+
  • Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Bad example of a customer service resume bulelt

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Good example of a customer service resume bullet

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #1

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Representative Resume Example #2

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

ResyBuild For Account Manager Resume Templates

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

  • Start with a proven resume template from ResyBuild.io
  • Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
  • Start your resume with a Highlight Reel to immediately grab your target employer's attention
  • Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
  • Compare the draft of your resume to the examples on this page to make sure you're on the right path
  • Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Headshot

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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3 Entry-Level Customer Service Resume Examples [Docs/Word]

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Entry-Level Customer Service Resume

Elegant entry-level customer service resume, clean entry-level customer service resume.

  • Entry-Level Customer Service Resume Writing 101

Customer service representatives have a big pair of shoes to fill. They’re often the face of the company since they need to deal with frustrated or angry customers and find a satisfactory solution. Not the easiest job!

If you don’t have a lot of experience, you might feel lost when applying for a customer service representative job. Fortunately, we’ve helped thousands of associates get their foot in the door and land an entry-level position with our resume and cover letter maker .

In this guide, we’ll give you resume tips and show you three entry-level customer service associate resume examples and provide all the inside info you need to start getting interviews in no time.

Microsoft Word

Google Docs

Entry level customer service resume example with no experience

Related resume examples

  • Retail customer service
  • Customer success manager
  • Bilingual customer support
  • Custom service consultant
  • Customer service

The Most Important Part: Your Skills & Work Experience

Your resume skills and work experience

When a recruiter or interviewer is looking through customer service applications, they want to see what kind of skills you have that make you stand out. Even if you might be early in your career, drawing on your personal experience is important to showcase that you have the moxie for the job!

The focus for an entry-level position in customer service will rely more heavily on soft skills (like problem-solving), but that doesn’t mean you should skimp on hard skills .

Do you have great computer literacy skills (Excel, Google Sheets)? Were you into data analysis in college? Did you take any relevant courses in school? If you see any of those skills in the job description , include them!

9 Most Popular Entry-Level Customer Service Skills

  • Microsoft Office
  • Google Suite
  • Cold Calling
  • De-escalation
  • Data Entry/Analysis
  • CRM Systems
  • Speed Typing
  • Bilingualism

Sample Entry-Level Customer Service Work Experience Bullet Points

So you’ve got the skills out of the way. Now comes another part that could feel a little tricky: experience. But it doesn’t have to be!

It’s an entry-level position, so your potential employer isn’t expecting you to have a lot of experience. If you’ve worked previous customer service jobs, include those for sure.

Otherwise, focus on any projects, internships, clubs, or (extracurricular) courses you’ve taken. Remember, a customer service job is about problem-solving and people skills , something you’ve probably already done in one form or another!

When possible, try to focus on the impact you’ve made. Don’t just list what you did (like greeting customers), but focus on what benefits/pain points you solved (like helping customers check in quickly.)

  • Utilized an empathetic and compassionate customer service approach, achieving a 97.5% customer satisfaction rating
  • Set, achieved, and followed up on ambitious weekly quotas, exceeding them by 8% on average
  • Memorized product offerings and benefits, effectively communicating the information to customers and contributing to a 14% quarterly sales increase
  • Co-founded and organized weekly debate club meetings, helping 35 students each semester sharpen public speaking and debate skills
  • Collaborated with Sales, Communications, and Product Marketing to increase sales turnover by 25% and client retention by 18%

Top 5 Tips For Your Entry-Level Customer Service Resume

  • I mentioned this earlier, but it’s worth repeating again: take whatever passion or interest you have that could be relevant to a customer service role. Social media savvy? Fluency in multiple languages? Put it down!
  • Conversely, don’t lie about your skills or experience for a winning edge. If you just played around with Jira Service Desk once while your roommate was on a break, don’t say you’re skilled at it.
  • It’s important to focus on the results of your work and experience, even if you’ve never had a customer service representative job before. Make it crystal clear what you’ve achieved when a recruiter reads your resume.
  • You read that right. Most objectives are generic and add nothing new; it’s something a recruiter has read a thousand times. Make the most of each second they’re reading and skip straight to the good stuff.
  • While you might feel the urge to fluff up your resume, don’t make it a chore to read. Your skills should each be a few words max, and keep each responsibility bullet point to 1 or 2 lines. Let them find out the rest during the interview!

Don’t try to stretch it out if you feel you’re thin on content. This is an entry-level position, so it’s okay to not have as much experience. If it’s 3/4th of a page, that’s totally fine (and better than just rambling!)

Keep it easy to read, which means avoiding fancy graphics and images. Use one of our resume templates , use simple bullet points, and if possible, submit it in both PDF and Word Doc. That way, it’s easier to be scanned by applicant tracking systems.

Yes, you should! All that means is making sure the skills section of your resume reflects the profile the job description is looking for and focusing on any relevant projects, courses, or experiences you have that could make you the best fit possible.

Create my free resume now

Customer Service Resume Template in Word

Write a Professional Resume That Will Impress Any Employers When It Comes To Picking a Representative By Using Template.net's Free Editable and Printable Customer Service Resume Templates In Word. Our Sample Templates Are Pre Designed With Amazing Illustrations and Pre Written Content That Is Easy to Customize. Highlight Your Job Experience With Confidence With Our Templates Today!

  • Customer Agreement
  • Customer Analysis
  • Customer Appreciation Certificate
  • Customer Associate
  • Customer Card
  • Customer Care
  • Customer Care Cover Letter
  • Customer Complaint
  • Customer Complaint Letter
  • Customer Feedback Form
  • Customer Letter
  • Customer Persona
  • Customer Report
  • Customer Resume
  • Customer Service
  • Customer Service Cover Letter
  • Customer Service Flowchart
  • Customer Service Form
  • Customer Service Letter
  • Customer Service Plan
  • Customer Service Report
  • Customer Service Representative
  • Customer Service Resume
  • Customer Support
  • Customer Support Cover Letter
  • Customer Support Resume

Customers are the driving force behind a business. They are the ones that purchase products and services from these businesses, making them the whole and sole purpose as to why a business runs. It is essential to ensure that the right Customer Service is given to all customers. The customer service department is in charge of the first-hand customer experience and customer relationship management. If you are an individual who wants to apply for such a position, then we have you covered. At Template.net, we have plenty of Resume Templates that you can make use of, anytime, anywhere, and on any electronic device.

The responsibilities for CS are crucial for businesses that’s why hiring the best professionals for any customer service job is a challenge to take. A resume is a document that contains all the information your employer needs to know about you. It contains your educational details, qualifications, work experience, hobbies, and much more. This will help the employer decide whether or not you are the right person for the job. Having a Creative Resume for this is the right thing to do, which is why we have just what you need.

Why our templates you ask? Well, our templates are fully editable, can be customized, downloaded, and printed with ease. These templates are made with updated Resume trends to higher the chance of employment. Everything is well-made and guaranteed excellent quality. Our templates have suggestive content that can be edited on our editor tool. So what are you waiting for? Pick your Resume Format and get to land that job today!

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  • Sample Resumes

FREE 13+ Sample Customer Service Resume Templates in MS Word | PDF

sample customer service resume templates

Being a customer service representative is not just about being relegated to call centers. In fact, a customer service representative takes on a variety of meanings and definitions. In some instances and depending on their job descriptions, they are often referred to as customer care agents. The term customer service representative (CSR) has broad definitions, and CSRs have specialized duties and tasks depending on the company that employs them.

Customer Service Resume Sample

Sample customer service representative resume - 7+ examples in ..., sample customer service resume - 8+ examples in word, pdf, sample customer service representative resume - 9+ free ....

Our  Sample Resumes  have specific individualized examples for most every kind of customer service representative-related job descriptions. These include supervisory positions that anybody applying for a CSR position can use. These can be easily edited and modified to suit specifications and are free to download and print in either Word Doc or Portable Document Form (PDF) file.

Customer Service Resume Template

customer service resume template

Customer Service Trainer Resume Template

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Customer Service Support Resume Template

customer service support resume template

Customer Service Sales Resume Template

customer service sales resume template

Customer Service Representative Resume Template

customer service representative resume template

Entry Level Customer Service Resume Template

sample entry level customer service resume

Size: 16 KB

Retail Customer Service Resume Example

retail customer service resume example1

Size: 48 KB

Sample Customer Service Resume Template

customer service resume sample1

Size: 363 KB

Customer Service Supervisor Resume Template

customer service supervisor resume

Size: 316 KB

Customer Service Experience Resume in PDF

customer service experience resume pdf

Size: 73 KB

When writing a resume for a customer service representative, it’s important to enumerate your skills that are specifically centered on your excellent expertise in customer-related skills. When writing your resume, keep in mind the following:

  • Customer Satisfaction Skills

Probably the most important aspect in your skills as a customer service representative. This is the exact objective why a CSR exists.

  • Customer Engagement Skills

Being able to listen carefully to customers’ concerns and doing your best to resolve their problems is the second most important aspect that you can write about in your resume.

  • Telephone Skills

It totally pays to be an expert in telephone articulation and being able to empathize and sound as polite as possible while being firm when and if the problem cannot be resolved by any means necessary.

  • Time Management

Able to handle customers at an acceptable allowable time frame to leave room for other customers’ concerns is a must. That’s the reason why Average Handling Time (AHT) is set by most companies, so that customer service representatives will learn time management in transacting with customers.

Our  Sample Objectives For Resume  will give you an excellent idea how to make the perfect resume. It comes complete with a list of details on the qualities that you can choose from. We also offer Sample Sales Representative Resumes  for sales assistants who need help in crafting their resumes.

Sample Customer Service Advisor Resume Template

customer service advisor resume sample

Size: 58 KB

Junior Customer Service Officer Resume Job Description Template

junior customer service resume job description

Size: 379 LKB

Administrative Customer Service Resume Template

administrative customer service resume

Size: 81 KB

Sample Call Center Customer Service Resume Template

call center customer service resume

Our customer service resumes are not just designated to one aspect of the field of a customer service position. The samples include:

  • Retail Customer Service

Resume sample forms for retail company representatives who need to act as liaison between the customers and store management

  • Customer Service Supervisor

For those who need to apply for a position overseeing a team of customer service representatives and ensuring standards are maintained for giving proper customer service assistance

  • Customer Service Advisor

Besides making sure customers are being responded to, customer service advisors are expected to perform general administrative duties on top of keeping in touch with the company’s customer base.

Our free downloadable  Sample Customer Service Representative Resumes  come with samples on skills and career definitions so users will have no trouble trying to find the approximate qualities that they can add to their resumes. These are all available in Word Doc or PDF files.

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Resume Worded   |  Proven Resume Examples

  • Resume Examples
  • Administrative Resumes
  • Customer Service Resume Guide & Examples

Customer Service Specialist Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Customer Service Specialist Roles

Jump to a template:

  • Customer Service Specialist
  • Customer Support Associate
  • Client Service Representative

Get advice on each section of your resume:

Jump to a resource:

  • Customer Service Specialist Resume Tips

Customer Service Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service specialist resume sample.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

A customer service specialist resume sample that highlights the applicant’s skills section and certifications.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service specialist resume in 2024,    include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

Include all industry-standard tools in your skills section. - Customer Service Specialist Resume

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Work on getting customer service certification. - Customer Service Specialist Resume

Customer Support Associate Resume Sample

Client service representative resume sample.

We spoke with hiring managers at top companies like Amazon, Apple, and Walmart to understand what they look for in customer service specialist resumes. The following tips incorporate their advice and will help your resume stand out. Whether you're an experienced professional or just starting your career, these tips will guide you in crafting a compelling resume that showcases your skills and accomplishments.

   Highlight your communication skills

Effective communication is essential for customer service specialists. Showcase your ability to communicate clearly and empathetically with customers.

  • Resolved an average of 50 customer inquiries per day via phone, email, and chat, maintaining a 95% customer satisfaction rating
  • Collaborated with cross-functional teams to implement a new customer feedback system, resulting in a 20% increase in positive reviews

Avoid generic statements that don't demonstrate your skills:

  • Good communication skills
  • Able to handle customer complaints

Bullet Point Samples for Customer Service Specialist

   Emphasize problem-solving abilities

Hiring managers look for candidates who can efficiently solve customer problems. Provide examples of how you identified and resolved complex issues.

  • Investigated and resolved a recurring technical issue affecting 500+ customers, reducing support tickets by 30%
  • Developed a troubleshooting guide for common customer issues, which reduced average call handling time by 2 minutes

Instead of simply stating you have problem-solving skills, demonstrate your impact with specific examples.

   Quantify your achievements

Use numbers and metrics to showcase your accomplishments and make your resume more impactful.

  • Maintained a 98% customer satisfaction rating while handling an average of 60 calls per day
  • Achieved a first call resolution rate of 85%, exceeding the company target by 10%

Avoid vague statements that don't quantify your impact:

  • Handled customer calls efficiently
  • Resolved customer complaints

   Tailor your resume to the job description

Customize your resume to align with the specific requirements of the job you're applying for. This shows the hiring manager that you're a strong fit for the role.

Customer Service Specialist with 5+ years of experience in the telecommunications industry. Skilled in handling high-volume call centers, resolving complex technical issues, and maintaining high customer satisfaction ratings. Seeking to leverage my expertise to contribute to XYZ Company's mission of providing exceptional customer support.

Avoid using a generic resume summary that doesn't highlight your relevant skills and experience.

   Showcase your technical skills

Many customer service roles require proficiency in specific software or tools. Include your technical skills and experience to demonstrate your qualifications.

  • Proficient in Zendesk, Salesforce, and Intercom customer support platforms
  • Skilled in using Asana and Trello for project management and collaboration

Don't simply list technical skills without context. Provide examples of how you've used them to benefit your previous employers.

   Highlight your industry experience

If you have experience in the industry you're applying to, make sure to emphasize it in your resume. This shows the hiring manager that you understand the unique challenges and requirements of the industry.

Customer Service Specialist with 3+ years of experience in the e-commerce industry. Skilled in handling online order inquiries, processing returns and exchanges, and providing personalized product recommendations to increase customer loyalty and sales.

Avoid focusing on irrelevant experience that doesn't showcase your industry-specific knowledge and skills.

Writing Your Customer Service Specialist Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is a short paragraph at the top of your resume that highlights your most relevant skills, experiences, and achievements. While a summary is optional, it can be a valuable addition to your resume if you have extensive experience, are changing careers, or want to emphasize specific qualifications that may not be immediately apparent from your work history alone.

When writing a summary for a Customer Service Specialist resume, focus on your customer service skills, problem-solving abilities, and any relevant achievements or certifications. Tailor your summary to the specific job you're applying for by using keywords from the job description and showcasing how your qualifications align with the company's needs.

Avoid using an objective statement, as they are outdated and focus more on what you want rather than what you can offer the employer. Instead, use your summary to grab the hiring manager's attention and convince them to read the rest of your resume.

How to write a resume summary if you are applying for a Customer Service Specialist resume

To learn how to write an effective resume summary for your Customer Service Specialist resume, or figure out if you need one, please read Customer Service Specialist Resume Summary Examples , or Customer Service Specialist Resume Objective Examples .

1. Highlight your customer service skills

When crafting your Customer Service Specialist resume summary, emphasize the key skills that make you an excellent candidate for the role. Focus on skills such as:

  • Communication
  • Problem-solving
  • Time management

Avoid simply listing these skills; instead, provide examples of how you've demonstrated them in your previous roles. For instance:

Customer-focused professional with 5+ years of experience in resolving complex issues and enhancing customer satisfaction. Skilled in active listening, empathy, and clear communication to ensure customer needs are met efficiently.

This example showcases the candidate's relevant skills while providing context for their experience. On the other hand, here's an example of what not to do:

Hardworking and dedicated employee with excellent customer service skills. Proven track record of success in fast-paced environments.

This summary is generic, lacks specific examples, and uses cliched phrases like "hardworking" and "proven track record," which don't provide meaningful information to the employer.

2. Quantify your achievements

To make your Customer Service Specialist resume summary more impactful, include quantifiable achievements that demonstrate the value you've brought to previous employers. This could include metrics such as:

  • Customer satisfaction rates
  • Average call handling time
  • Number of customer issues resolved
  • Percentage of customer retention

For example:

Experienced Customer Service Specialist with a track record of maintaining a 95% customer satisfaction rate and resolving an average of 50 customer inquiries per day. Skilled in de-escalating tense situations and finding creative solutions to complex problems.

By quantifying your achievements, you provide concrete evidence of your abilities and make your summary more compelling to hiring managers. Avoid making vague statements without supporting data, like:

Customer Service Specialist with a history of exceeding expectations and providing top-notch service to customers.

While this summary mentions the candidate's success, it lacks specific, quantifiable achievements that would give the hiring manager a clearer picture of their capabilities.

  Experience

The work experience section is one of the most important parts of a customer service specialist resume. It's where you highlight your relevant experience and accomplishments to show hiring managers you have the skills to excel in the role.

In this section, we'll cover key tips to make your work experience section stand out. By following these tips, you'll be able to effectively showcase your customer service expertise and increase your chances of landing an interview.

1. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that are relevant to customer service roles. This helps hiring managers quickly understand the impact you made in your previous positions. Consider verbs like:

  • Resolved customer complaints and inquiries
  • Collaborated with cross-functional teams to improve customer satisfaction
  • Trained and mentored new customer service representatives
  • Implemented process improvements to streamline customer support

Avoid generic or weak verbs like "handled" or "assisted." Instead, choose powerful verbs that demonstrate your ability to take action and drive results.

Action Verbs for Customer Service Specialist

2. Highlight your customer service achievements with metrics

Whenever possible, quantify your achievements using metrics. This helps hiring managers understand the scope and impact of your work. For example:

  • Maintained a 95% customer satisfaction rating by promptly addressing customer concerns and offering personalized solutions
  • Reduced average call handle time by 20% through effective troubleshooting and communication skills

If you don't have access to specific metrics, you can still use numbers to showcase your accomplishments:

  • Handled an average of 50+ customer inquiries per day via phone, email, and live chat
  • Resolved 90% of customer issues on the first contact, minimizing the need for escalations

3. Showcase your career growth and promotions

If you've been promoted or taken on additional responsibilities in your previous roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and excel within an organization. For example:

Customer Service Representative, XYZ Company Promoted to Senior Customer Service Representative after consistently exceeding performance targets and demonstrating strong leadership skills.

However, avoid exaggerating your achievements or responsibilities:

Customer Service Representative, ABC Company Single-handedly transformed the entire customer service department and increased revenue by 200% in just 3 months.

4. Highlight relevant tools and technologies

In the customer service field, it's important to showcase your proficiency with relevant tools and technologies. This could include:

  • Customer Relationship Management (CRM) software like Salesforce or Zendesk
  • Helpdesk and ticketing systems like Freshdesk or Jira
  • Communication tools like Slack or Microsoft Teams
  • Social media platforms for customer support

Mentioning your experience with these tools demonstrates your technical skills and ability to adapt to different systems. However, avoid listing every tool you've ever used. Focus on the ones that are most relevant to the job you're applying for.

  Education

Your education section is a key part of your customer service specialist resume. It shows hiring managers that you have the knowledge and training to excel in the role. In this section, list your degrees, certifications, and relevant coursework.

Here are some tips to make your education section stand out:

How To Write An Education Section - Customer Service Specialist Roles

1. Put your education section in the right spot

Where you place your education section depends on your level of experience:

  • If you are a recent graduate or have limited work experience, put your education section above your work experience. This highlights your most relevant qualifications first.
  • If you have several years of customer service experience, put your education below your work experience. Your work history is more important in this case.

2. List degrees, majors and institutions

For each degree, include:

  • Type of degree (Associate's, Bachelor's, etc.)
  • Major or field of study
  • Name of institution
  • City and state of institution
  • Graduation year, if within the last 10 years

Here is an example:

  • Bachelor of Arts in Communication, University of California, Los Angeles, CA, 2018

3. Add relevant coursework and training

If you are a recent graduate or your degree is highly relevant to customer service, you can list relevant coursework, projects or training. This shows you have specific skills for the job.

Good examples:

  • Relevant Coursework: Interpersonal Communication, Conflict Resolution, Business Writing
  • Customer Service Training Program, Company XYZ, 2019

However, don't list basic coursework that is not directly related, like this:

  • Courses: Biology 101, World History, Calculus

4. Keep it short if you are experienced

If you are a seasoned customer service specialist, your education section can be very brief. Hiring managers will be more interested in your work accomplishments.

Poor example:

Bachelor of Science in Business Administration Georgetown University, Washington, DC Graduated: May 2005 GPA: 3.6 Relevant Coursework: Marketing, Accounting, Business Law, Economics, Statistics

Much better:

B.S. Business Administration, Georgetown University

  Skills

The skills section of your resume is a critical component that showcases your abilities and qualifications to potential employers. As a customer service specialist, it's essential to highlight the skills that are most relevant to the position you're applying for. In this section, we'll provide you with tips on how to craft a compelling skills section that will catch the attention of hiring managers and help you stand out from other candidates.

How To Write Your Skills Section - Customer Service Specialist Roles

1. Tailor your skills to the job description

When applying for a customer service specialist position, it's crucial to tailor your skills section to the specific job requirements. Review the job description carefully and identify the key skills and qualifications that the employer is looking for.

For example, if the job description emphasizes problem-solving and communication skills, make sure to highlight these in your skills section:

Active listening Conflict resolution Empathy Patience Adaptability

By aligning your skills with the job requirements, you demonstrate to the employer that you have the necessary qualifications for the role.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. Consider using categories such as:

  • Customer Service : Complaint resolution, customer needs assessment, upselling
  • Communication : Active listening, written communication, presentation skills
  • Technical : CRM software, help desk systems, live chat support

By categorizing your skills, you help the hiring manager quickly identify the areas where you excel and how you can contribute to the company's success.

3. Use industry-specific terminology

Incorporating industry-specific terminology in your skills section demonstrates your familiarity with the customer service field and your ability to communicate effectively with colleagues and customers. However, be cautious not to overuse jargon or acronyms that may be unfamiliar to some readers.

Examples of industry-specific terms for a customer service specialist might include:

Customer retention Churn rate reduction First call resolution (FCR) Average handle time (AHT) Net Promoter Score (NPS)

By using these terms strategically, you showcase your industry knowledge and demonstrate your ability to thrive in a customer service role.

4. Quantify your skills

Whenever possible, quantify your skills using metrics or specific achievements. This helps employers better understand the impact you've made in previous roles and how you can contribute to their organization.

For example, instead of simply listing 'customer satisfaction' as a skill, you could write:

Achieved 95% customer satisfaction rating through proactive problem-solving and personalized support

Quantifying your skills provides concrete evidence of your abilities and helps you stand out from other candidates who may have similar qualifications.

Skills For Customer Service Specialist Resumes

Here are examples of popular skills from Customer Service Specialist job descriptions that you can include on your resume.

  • Transportation
  • Customer Experience
  • Customer Service Management
  • Project Management
  • International Logistics
  • Social Media

Skills Word Cloud For Customer Service Specialist Resumes

This word cloud highlights the important keywords that appear on Customer Service Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Customer Service Specialist Skills and Keywords to Include On Your Resume

How to use these skills?

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Customer Service Specialist Resumes

  • Template #1: Customer Service Specialist
  • Template #2: Customer Service Specialist
  • Template #3: Customer Support Associate
  • Template #4: Client Service Representative
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  • Customer Service Specialist Interview Guide
  • Customer Service Specialist Sample Cover Letters
  • Alternative Careers to a Customer Service Specialist
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  • Streamlined registration process
  • Well-designed and formatted one-page resume
  • The summary and Job Scope sections were overly extended
  • The training section needed to have prominence
  • Skill-based sections: The resume builder features dedicated sections highlighting essential customer service skills, including communication, problem-solving, conflict resolution, and relationship building.
  • Expert review services: TopResume provides expert review services where experienced professionals offer personalized feedback and recommendations to enhance the overall quality of your resume.
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  • Industry-Specific Tips: TopResume offers industry-specific tips and guidance to assist users in tailoring their resumes to the customer service field, helping them stand out among competitors.
  • Cover letter builder: Besides resume building, TopResume provides a builder that empowers users to craft professional and compelling cover letters customized for customer service roles.
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  • Entry level : Up to 200$.
  • Professional level : Up to 200$-400$.
  • Executive level : Up to $350-$700.

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Star Rating: 3.3/5

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  • More expensive than rival services
  • A limited range of products
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Star Rating: 3/5

Craft Resumes stand out as a well-established writing and editing service known for its ability to deliver effective outcomes. Our dedication to providing a 24-hour turnaround guarantees you’ll receive the initial version of your resume promptly.

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  • Speedy completion
  • Customized CVs
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  • Insufficient details
  • Absence of assurances
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  • Resume Writing : $229.00
  • Basic : $279.99
  • Optimal : $339.99
  • All-In-One : $499.99

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Resume Companion - Best Value Resume Builder

Star Rating: 2.8/5

Resume Companion is a virtual platform and service that specializes in aiding individuals in creating resumes that are professional and impactful. It offers an array of resources and tools to assist job seekers in crafting interesting resumes that effectively showcase their skills, experiences, and qualifications.

A prominent feature of Resume Companion is its user-friendly resume builder. This tool allows users to select from various professionally designed templates and personalize them based on their specific requirements.

Users can effortlessly incorporate their personal information, employment history, educational background, skill set, and other pertinent details to produce a customized resume tailored to their needs.

  • Intuitive user interface
  • High-quality templates
  • Efficiency-boosting functions
  • Cost-effective choice
  • Restricted editing features without subscription
  • Absence of extensive customization options
  • Limited availability of extra services
  • Cover letter builder: Resume Companion goes beyond resumes and provides users with a tool for crafting customized cover letters tailored to specific job applications. This feature guides users through the process, helping them effectively present their qualifications and make a compelling case to prospective employers.
  • ATS optimization: In today’s job market, many companies use Applicant Tracking Systems (ATS) to screen resumes. Resume Companion helps users ensure their resumes are ATS-friendly. The platform offers valuable tips and insights on incorporating relevant keywords, formatting the document correctly, and increasing the likelihood of passing through the ATS screening process.
  • Educational resources: Resume Companion extends its services by offering an informative blog and educational materials that cover various aspects of resume writing, job search strategies, interview techniques, and career development guidance. These resources provide users with valuable insights and advice to help them create impressive resumes and enhance their job search efforts.
  • Download and sharing options: Upon completing their resumes, users can conveniently download their documents in multiple formats, including PDF and Word. Resume Companion also makes it easy for users to share their resumes online or print them offline.
  • Customer support: Resume Companion values user satisfaction and offers customer support to assist with users’ questions or concerns while utilizing the platform. Users can access support through email or the platform’s contact form.

Resume Companion provides a cost-effective solution for individuals seeking an all-inclusive service. It’s vital to remember subscription renewal is required to access future editing services. In summary, Resume Companion offers a wallet-friendly option for those who desire a user-friendly resume-building experience without needing advanced writing abilities.

>> Use Resume Companion to Secure Your Dream Job

Our Ranking Methodology for Best Resume Writing Services

To comprehensively and objectively rank the top resume writing services, it is essential to have a thorough methodology. The first step in this process was conducting extensive research and analysis. This involved gathering a comprehensive list of reputable resume-writing services from multiple sources such as online searches, customer reviews, industry directories, and personal recommendations.

  • Feature analysis: Evaluate the functionalities provided by each resume builder, considering elements like template variety and quality, customization flexibility, user-friendly editing and formatting options, import/export capabilities, spell check and grammar tools, and integration with job search platforms and professional networks.
  • Template collection: Examine the assortment and quality of templates. Look for a wide range that suits various industries, job levels, and design preferences, considering these templates’ aesthetics, readability, and contemporary design.
  • Editing and customization: Scrutinize the adaptability and user-friendliness of the editing and customization tools each resume builder provides. Assess the capacity to add or modify sections, reorganize content, and tailor resumes to specific job requirements.
  • User interface and experience: Analyze the user interface and the overall user experience each resume builder offers. Evaluate the ease of navigation, instruction clarity, guidance or prompts, and the platform’s responsiveness.
  • Integration with job search platforms: Determine whether resume builders offer seamless integration with popular job search platforms and professional networks like LinkedIn or ATS systems. Consider how well the resumes can be transferred and their compatibility with these platforms.
  • Additional resources: Evaluate if the resume builders provide extra resources such as sample resumes, tools for creating cover letters, interview tips, or career advice. Consider the breadth and practicality of these supplementary resources.
  • Mobile-friendliness: Gauge the mobile-friendliness and responsiveness of the resume builders, recognizing the growing trend of mobile job searching and application processes.
  • Customer support: Reflect on the accessibility and quality of customer support services, encompassing options like live chat, email support, or knowledge bases. Assess the responsiveness and helpfulness of the support team.
  • Pricing and value for money: Appraise the pricing plans presented by the resume builders in terms of the value they offer based on features, usability, and overall service quality.
  • Industry reputation: Consider the standing and trustworthiness of the resume builders, considering factors such as awards, recognition, partnerships, and user feedback from reputable sources.

Buyer’s Guide: Why Use a Resume Builder?

Crafting a well-crafted CV comes naturally to particular job seekers. However, even the most seasoned experts may need help in resume writing. If you find yourself in need of help with creating a compelling resume, here are several ways in which the best online resume builder can be beneficial:

Resume builders provide users with pre-designed templates and helpful tips, streamlining the process of writing a resume and alleviating stress.

Offers Writing Tips

Promoting oneself requires considerable effort. Only some people possess writing skills, even if they enjoy self-promotion. To showcase one’s experience and knowledge effectively, a resume builder can help select the most appropriate words and phrases.

Improves Design

In every field, there are unique standards for an impressive resume. If you need to gain knowledge in design or the tools, resume builders can provide free templates to enhance your resume’s visual appeal and quality.

Applicant Tracking Systems (ATS)

Recruiters often use ATS systems to scan resumes. A good resume builder will help with formatting to ensure that your resume is easy for these systems to read.

What’s the Best Resume Builder?

The ideal resume builder for each individual may differ according to their specific requirements. If you prefer a tool that offers step-by-step guidance in creating your resume, we suggest using a builder that provides helpful tips and recommendations. If you prefer a resume builder that auto-generates a summary, we recommend using a tool that extracts information from your LinkedIn profile.

For those who enjoy having creative control over their resumes, we suggest using a platform with features. By selecting the resume builder that aligns with your needs and suits your industry and personal style, you’ll significantly increase your chances of capturing the attention of hiring managers.

Resume Builder vs. Resume Writing Service: What Matters for You

When it comes to crafting a resume, there are three options available. You can opt to create it independently, use a resume builder tool, or enlist the services of a professional resume writer. Your best choice will depend on your writing abilities, available time, and financial resources.

Do-It-Yourself

You have the choice to construct a resume entirely by yourself. The benefit of this option is that it costs nothing but requires a significant amount of effort. Along with composing all the information, you must possess graphic design skills.

This approach works well if you have these abilities, but with them, your options for creating a resume are unlimited. To overcome this limitation, you can use a resume builder or enlist the help of a resume writing service.

Resume Builder

A tool for creating resumes allows you to input your details into a template, resulting in an original appearance and layout with no design work. The top resume building tools also offer suggestions on enhancing your resume and tailoring it to match the specific job you are applying for.

While you are still responsible for writing the content, once it is written, you can quickly transfer that information into any other template with just a few simple clicks. Some of these services are free and many like to promote themselves as such, but most require a small payment to download your finished resume.

Professional Resume Writing Service

Professional resume writing services are expensive, but they offer the convenience of handling all the work for you. An experienced writer will gather relevant information about your background and transform it into a unique and engaging resume.

The process typically takes a few days, and the level of originality in the outcome largely relies on your choice of company and writer. However, we will not delve into these services further in this guide.

Are Resume Builders Worth It?

Definitely, without a doubt. An effective resume creator will guarantee that your CV is formatted correctly to navigate Applicant Tracking Systems and ultimately reach the hands of recruiters.

Is It Unprofessional to Use a Microsoft Word Resume Template?

Relying on a template will not set you apart, and there is a high likelihood that your application will be dismissed because your resume is identical to those of other job seekers.

Final Thoughts

Choosing the right resume builder is crucial in today’s competitive job market. Creating a professional and impactful resume that stands out from the crowd can significantly impact your job search. With the right tool, you can save time, improve your chances of landing an interview, and ultimately secure your dream job.

When selecting a resume builder, consider your specific needs and priorities. Look for features like customizable templates, industry-specific examples, and the ability to export your resume in different formats. Consider user reviews and ratings to ensure you choose a reputable and reliable platform.

Remember, an exceptional tool for crafting resumes should give you the power to present your skills, experience, and accomplishments effectively. It should simplify and expedite creating a resume without hassle. Investing in a reliable resume builder is investing in your professional future.

Therefore, explore the different options available for resume builders. Test out their free trials or demos and choose the best fit for your objectives. Our top recommendation is Super Star Resume . This meticulously designed resume can open doors to exciting career prospects and be a dependable companion on your journey toward success.

Ahad Waseem is a business, blockchain, and cybersecurity writer who often takes on art, politics, and economics too. As a linguistic engineer who writes to solve problems, he’s written for various tech and business publications. When he’s not writing, he’s probably on horseback, caring for his houseplants, or training Bonsai trees. He can be reached at [email protected] . McClatchy’s newsrooms were not involved in the creation of this content. We may earn a commission if you make a purchase through one of our links.

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