As the migration effort went into full swing, Vodafone reported that a "small proportion" of the accounts were migrated incorrectly. These data migration errors caused the following problems: 1. Customer Billing Errors. The company incorrectly entered and stored records in the new CRM system.
Case Study 13: Vodafone's £59 Million Customer Relationship Disaster
The events have led to a £54m crash in sales from April to June 2015, and Vodafone said that "continued operational challenges" with the mobile customers' billing system that was introduced in 2015 had led to the 3.2% drop in sales to £1.55bn due to a customer exodus. Adding the £4.6 million penalty on top of that, we are talking about ...
Failed ERP Implementation: Vodafone's £59 Million CRM Failure
This mini-case study looks at the Vodafone ERP failure in detail to understand what went wrong and the key lessons that can be learnt from it. The company. Headquartered in Newbury, Berkshire, England, Vodafone is a leading telecommunications company in Europe and Africa. The company develops a range of leading products and services to connect ...
PDF Vodafone Case and Discussion Questions
318-109 Vodafone: Managing Advanced Technologies and Artificial Intelligence. 2. Vodafone Group. Vodafone Group Plc Vodafone(' ')—founded in 1984 and headquartered in Newbury, .K.U—was a multinational telecommunications company that offered a range of products and services to consumers and enterprises . 3.
The Curious Case of Vodafone Idea Merger: Is It a Saga of Turbulence or
He has authored 12 books and published several research papers and case studies in national and international journals and case repositories in finance, accounting, law and corporate governance. He was conferred the 'Best Teacher' award by MDI, Gurgaon and the 'Best Trainer' award by IMI, New Delhi.
Vodafone and Idea Merger: A Shareholder's Dilemma
Teaching Plan. This teaching note accompanies the case study titled Vodafone and Idea merger: A shareholder's dilemma. Teaching this case begins by asking students/participants to individually read and think about the case prior to class. A 10-min introduction to the case by the instructor may be useful before beginning the discussion.
Case Study 13: Vodafone's £59 Million Customer Relationship Disaster
Stickers: Case Studies, Project Failure Case Investigate 38: Vodafone's £80 Million Customer Relationship Natural In October 7335 the British multilateral telecommunications enterprise Vodafone accomplished an disliked milestone - the single biggest fine for "serious and sustained" breaches for consumer protecting set in one UK.
Lessons from Vodafone's €20M DPIA Failure: A Case Study
The Vodafone Incident. In October 2022, the Italian Data Protection Authority (Garante) imposed a €20 million fine on Vodafone Italy for failing to conduct a DPIA before implementing a new ...
Vodafone Case Study Of Vodafone & Idea Merger- Reasons, Analyses
This would be helpful in increasing the shareholding capacity of Idea to 26 per cent. While in the case of Vodafone case study, Vodafone holds 45.1 per cent of the shares in the merger, Idea would be allowed to buy another 9.6 per cent but at a cost of Rs. 130 per share in the period spread over the next four years.
Case Analysis I: Vodafone India Ltd—Managing in a Turbulent Emerging
1. The case setting: An industry placed in an 'emerging and an extremely dynamic business and technological environment'. 2. The market setting: A country with 'the second largest population' in the world and the one that started 'economic liberalization' process making itself a business interest for global entrepreneurs. 3.
Three Reasons It All Went Wrong at India's Vodafone Idea
Also on Wednesday, the UK's Vodafone Group, which holds a 44% stake in VI, ruled out a further infusion of funds for the ailing telecommunications carrier, India's third-largest behind Jio and Bharti Airtel. "It is a highly stressed situation that they are trying to navigate,'' Vodafone Group CEO Nick Read said in a conference call ...
PDF Vodafone and Idea: an Analysis of Financial Impact of Merger
The study uses Summary Statistics, Wilcoxon Matched Paired Signed Rank Test and 't' test for analysis and interpretation of data pertaining to the five pre- and post-merger periods each. 2.1 The objective of the study To examine the merger between Vodafone and Idea and the specifics of their deal.
Case Study: Failure of Vodafone in Japan
Case Study: Failure of Vodafone in Japan. Vodafone Group plc is a British multinational mobile network operator, its main headquarter is in Newbury, England. It is the world's largest mobile telecommunication network company, based on revenue, its market value on the UK stock exchange is about £80.2 billion as of August 2010, making it ...
THE BRIEF: Vodafone Idea's long road to recovery
Vodafone Idea Ltd. (VIL) — the unified telecom entity formed in August 2018 between Vodafone Group plc and Kumar Mangalam Birla's Idea Cellular Ltd.,—has had a despairing journey and recorded a cumulative loss of around ₹1.33 lakh crore over the last three fiscals. In the 2021 Fortune 500 listing of India's largest companies, Vodafone ...
Vodafone: a Giant Erp Implemantation Case Study
Vodafone's motivation to improve "Evolution Vodafone". The largest mobile service provider by revenue in the world. Founded 30 years ago. 400 million customers. In 2013, had revenues of $64.6 billion. Headquarters in London. Vodafone wanted to function as a single global firm. Have better a deal with competitive pressures,
Case Study: 10 World's Famous CRM Implementation Failures
Unfortunately, the failure rate of CRM implementation is high, with some studies suggesting it is as high as 90%. This article explores some of the most famous CRM implementation failures, including those experienced by Hershey, Vodafone, Blackberry, Cigna, General Motors, British Airways, Owen Corning, Dow Chemical, and CarsDirect.
Mergers and Acquisitions: Case Study of Vodafone Idea Merger
In March 2017, it was announced that Idea Cellular and Vodafone India would merge. The merger got approval from the Department of Telecommunications in July 2018. On 30 August 2018, National Company Law Tribunal gave the final nod to the Vodafone-Idea merger. It was completed on 31 August 2018, and the new entity was named Vodafone Idea Limited.
Vodafone, a UK-based mobile telecommunication company, entered the Japanese cellular market after it acquired a 26 percent stake in J-Phone, through the acquisition of Airtouch. J-Phone was the third largest player in the Japanese cellular market. Vodafone went on to acquire a controlling stake in J-Phone in 2003. The case details the problems that Vodafone faced in the country due to ...
M-Pesa's Failure in India: Why Couldn't Vodafone Replicate Its Kenyan
The case questions initiate discussions on a wide variety of issues aimed at uncovering why Vodafone's M-Pesa failed in India and what it could have done differently. The case study caught the attention of Mr. Michael Joseph, Chairman of Kenya Airways, who was the founder and former CEO of Safaricom, a Vodafone investee.
Vodafone Idea is on the verge of a crisis: What went wrong ...
According to OpenSignal , Airtel leads the charts with an average download speed of 8.7 Mbps, followed by Jio at 6.3 Mbps. Vodafone and Idea (as separate entities) were at 5.9 and 5.4 Mbps, respectively. JM Financial said in a note to clients that Vodafone Idea has around 150,000 unique 4G sites, compared with Jio's 260,000+ sites.
Case Study Incident. In December 2020, ho.Mobile, a second brand in Italy, suffered a data breach and part of a database holding customer data was accessed by a third-party; no financial information, passwords, or mobile traffic data relating to calls, texts or web activity was involved. As a subsidiary of the Vodafone Group, we utilised our ...
Association between MFN2 gene polymorphisms and the risk and ...
This study aimed to determine the role of mitofusin 2 (MFN2) gene polymorphisms in the risk and prognosis of acute liver failure (ALF). A total of 298 blood samples were collected from 138 ALF patients (case group) and 160 healthy participants (control group). Coagulation function, glutamic pyruvic …
COMMENTS
As the migration effort went into full swing, Vodafone reported that a "small proportion" of the accounts were migrated incorrectly. These data migration errors caused the following problems: 1. Customer Billing Errors. The company incorrectly entered and stored records in the new CRM system.
The events have led to a £54m crash in sales from April to June 2015, and Vodafone said that "continued operational challenges" with the mobile customers' billing system that was introduced in 2015 had led to the 3.2% drop in sales to £1.55bn due to a customer exodus. Adding the £4.6 million penalty on top of that, we are talking about ...
This mini-case study looks at the Vodafone ERP failure in detail to understand what went wrong and the key lessons that can be learnt from it. The company. Headquartered in Newbury, Berkshire, England, Vodafone is a leading telecommunications company in Europe and Africa. The company develops a range of leading products and services to connect ...
318-109 Vodafone: Managing Advanced Technologies and Artificial Intelligence. 2. Vodafone Group. Vodafone Group Plc Vodafone(' ')—founded in 1984 and headquartered in Newbury, .K.U—was a multinational telecommunications company that offered a range of products and services to consumers and enterprises . 3.
He has authored 12 books and published several research papers and case studies in national and international journals and case repositories in finance, accounting, law and corporate governance. He was conferred the 'Best Teacher' award by MDI, Gurgaon and the 'Best Trainer' award by IMI, New Delhi.
Teaching Plan. This teaching note accompanies the case study titled Vodafone and Idea merger: A shareholder's dilemma. Teaching this case begins by asking students/participants to individually read and think about the case prior to class. A 10-min introduction to the case by the instructor may be useful before beginning the discussion.
Stickers: Case Studies, Project Failure Case Investigate 38: Vodafone's £80 Million Customer Relationship Natural In October 7335 the British multilateral telecommunications enterprise Vodafone accomplished an disliked milestone - the single biggest fine for "serious and sustained" breaches for consumer protecting set in one UK.
The Vodafone Incident. In October 2022, the Italian Data Protection Authority (Garante) imposed a €20 million fine on Vodafone Italy for failing to conduct a DPIA before implementing a new ...
This would be helpful in increasing the shareholding capacity of Idea to 26 per cent. While in the case of Vodafone case study, Vodafone holds 45.1 per cent of the shares in the merger, Idea would be allowed to buy another 9.6 per cent but at a cost of Rs. 130 per share in the period spread over the next four years.
1. The case setting: An industry placed in an 'emerging and an extremely dynamic business and technological environment'. 2. The market setting: A country with 'the second largest population' in the world and the one that started 'economic liberalization' process making itself a business interest for global entrepreneurs. 3.
Also on Wednesday, the UK's Vodafone Group, which holds a 44% stake in VI, ruled out a further infusion of funds for the ailing telecommunications carrier, India's third-largest behind Jio and Bharti Airtel. "It is a highly stressed situation that they are trying to navigate,'' Vodafone Group CEO Nick Read said in a conference call ...
The study uses Summary Statistics, Wilcoxon Matched Paired Signed Rank Test and 't' test for analysis and interpretation of data pertaining to the five pre- and post-merger periods each. 2.1 The objective of the study To examine the merger between Vodafone and Idea and the specifics of their deal.
Case Study: Failure of Vodafone in Japan. Vodafone Group plc is a British multinational mobile network operator, its main headquarter is in Newbury, England. It is the world's largest mobile telecommunication network company, based on revenue, its market value on the UK stock exchange is about £80.2 billion as of August 2010, making it ...
Vodafone Idea Ltd. (VIL) — the unified telecom entity formed in August 2018 between Vodafone Group plc and Kumar Mangalam Birla's Idea Cellular Ltd.,—has had a despairing journey and recorded a cumulative loss of around ₹1.33 lakh crore over the last three fiscals. In the 2021 Fortune 500 listing of India's largest companies, Vodafone ...
Vodafone's motivation to improve "Evolution Vodafone". The largest mobile service provider by revenue in the world. Founded 30 years ago. 400 million customers. In 2013, had revenues of $64.6 billion. Headquarters in London. Vodafone wanted to function as a single global firm. Have better a deal with competitive pressures,
Unfortunately, the failure rate of CRM implementation is high, with some studies suggesting it is as high as 90%. This article explores some of the most famous CRM implementation failures, including those experienced by Hershey, Vodafone, Blackberry, Cigna, General Motors, British Airways, Owen Corning, Dow Chemical, and CarsDirect.
In March 2017, it was announced that Idea Cellular and Vodafone India would merge. The merger got approval from the Department of Telecommunications in July 2018. On 30 August 2018, National Company Law Tribunal gave the final nod to the Vodafone-Idea merger. It was completed on 31 August 2018, and the new entity was named Vodafone Idea Limited.
Vodafone, a UK-based mobile telecommunication company, entered the Japanese cellular market after it acquired a 26 percent stake in J-Phone, through the acquisition of Airtouch. J-Phone was the third largest player in the Japanese cellular market. Vodafone went on to acquire a controlling stake in J-Phone in 2003. The case details the problems that Vodafone faced in the country due to ...
The case questions initiate discussions on a wide variety of issues aimed at uncovering why Vodafone's M-Pesa failed in India and what it could have done differently. The case study caught the attention of Mr. Michael Joseph, Chairman of Kenya Airways, who was the founder and former CEO of Safaricom, a Vodafone investee.
According to OpenSignal , Airtel leads the charts with an average download speed of 8.7 Mbps, followed by Jio at 6.3 Mbps. Vodafone and Idea (as separate entities) were at 5.9 and 5.4 Mbps, respectively. JM Financial said in a note to clients that Vodafone Idea has around 150,000 unique 4G sites, compared with Jio's 260,000+ sites.
©2024 Vodafone Limited. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Registered in England No 1471587.
Case Study Incident. In December 2020, ho.Mobile, a second brand in Italy, suffered a data breach and part of a database holding customer data was accessed by a third-party; no financial information, passwords, or mobile traffic data relating to calls, texts or web activity was involved. As a subsidiary of the Vodafone Group, we utilised our ...
This study aimed to determine the role of mitofusin 2 (MFN2) gene polymorphisms in the risk and prognosis of acute liver failure (ALF). A total of 298 blood samples were collected from 138 ALF patients (case group) and 160 healthy participants (control group). Coagulation function, glutamic pyruvic …